Ellucian Cloud Status
All Systems Operational

About This Site

Ellucian Cloud planned maintenance or unplanned service impacting events affecting multiple client production systems are announced and logged on this page.

To report production system outages or request immediate attention of the Ellucian Enterprise Operations Center (EOC) please call:
+1 (844) 358-7222 (US/Canada Toll Free) or +1 (407) 215-3970 (International Toll), Use Prompt 3

Application Hosting Services (AHS)   Operational
Ellucian SaaS Operational
Ellucian Banner SaaS   Operational
Ellucian Colleague SaaS   Operational
Ellucian Advance   Operational
Ellucian Elevate   Operational
Ellucian eTranscripts   Operational
Ellucian Mobile Cloud   Operational
Ellucian Advise   Operational
Ellucian Recruit   Operational
Ellucian Quercus   Operational
Ellucian Workflow   Operational
Ellucian Intelligent Learning Platform   Operational
Ellucian Ethos Platform Operational
Ellucian Analytics   Operational
Ethos Data Access   Operational
Ethos Extend   Operational
Ethos Integration - Canada   Operational
Ethos Integration - Europe   Operational
Ethos Integration - U.S.   Operational
Monitoring   Operational
AWS Health Status ? Operational
AWS ec2-us-east-1   Operational
AWS ec2-us-west-2   Operational
AWS ec2-eu-west-1   Operational
AWS ec2-ca-central-1   Operational
AWS rds-us-east-1   Operational
AWS rds-us-west-2   Operational
AWS rds-eu-west-1   Operational
AWS rds-ca-central-1   Operational
AWS s3-us-standard   Operational
AWS route53   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
eCRM SaaS Upgrade: Ellucian CRM Advise 2.2 Dec 3, 04:00 - Dec 8, 04:00 EST
Scheduled - This notice is to inform you of plans to upgrade your CRM deployments within the Ellucian Cloud.

Targeted Test upgrade window for Advise: 12/03/2018 - 12/08/2018

Specific timing for your institution will be shared directly with you.

To mitigate upgrade risk, Ellucian will be cloning your Production organization and replacing your current Test organization. If configuration is present with your Test organization that is needed in Production, you will be responsible for transferring configuration prior to December 3, 2018.

The targeted Production upgrade window is 01/09/2019 - 01/11/2019.

Specific timing for your institution will be shared directly with you.

Testing Note:

Ellucian will continue to provide a standard 3-week testing period between the Test and Production upgrades, per our SaaS policy. The goal of the Test period is to verify that current business operations are unimpeded after an upgrade. New functionality is delivered turned off and may be configured after the upgrade.

Should you encounter issues during testing, please contact Action Line.

Note: During the testing period ad hoc cloning requests cannot be accommodated

RELEASE INFORMATION:

Release information including upgrade windows, may be found on eCommunities.


If you have any questions about this maintenance, please do not hesitate to reach out to your Customer Success Manager.

Thank you,
Ellucian Cloud Engineering and Customer Success teams
Nov 27, 16:03 EST
eCRM SaaS Upgrade: Ellucian CRM Recruit 5.2 Dec 3, 09:00 - Dec 12, 23:00 EST
Scheduled - This notice is to inform you of plans to upgrade your CRM deployments within the Ellucian Cloud.

Targeted Test upgrade window for Recruit: 12/03/2018 - 12/12/2018

Specific timing for your institution will be shared directly with you.

To mitigate upgrade risk, Ellucian will be cloning your Production organization and replacing your current Test organization. If configuration is present with your Test organization that is needed in Production, you will be responsible for transferring configuration prior to December 3, 2018.

The targeted Production upgrade window is 01/06/2019 - 01/15/2019.

Specific timing for your institution will be shared directly with you.

Testing Note:

Ellucian will continue to provide a standard 3-week testing period between the Test and Production upgrades, per our SaaS policy. The goal of the Test period is to verify that current business operations are unimpeded after an upgrade. New functionality is delivered turned off and may be configured after the upgrade.

Should you encounter issues during testing, please contact Action Line.

Note: During the testing period ad hoc cloning requests cannot be accommodated.

RELEASE INFORMATION:

Release information including upgrade windows, may be found on eCommunities.


If you have any questions about this maintenance, please do not hesitate to reach out to your Customer Success Manager.

Thank you,
Ellucian Cloud Engineering and Customer Success teams
Nov 27, 16:08 EST
ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ellucian Quercus SSO will be deployed on the Test platform during EU non-production hours. This notification details the maintenance timeline and planned work.


Window:
11 December 2018 @ 05:00 a.m. to 11 December 2018 @ 08:00 a.m. GMT

Activity: Deploy updates to the SSO component on the Test platform.

Impact: There is no downtime expected while the update is being deployed.

Dependencies: None.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Please note: This update will be deployed to production 18th December

Thank You,
Your Ellucian Cloud Services Team
Posted on Dec 5, 09:00 EST
ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Workflow will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window:
** Asia Pacific region only **
12/12/2018 @ 11:00 a.m Eastern to 12/12/2018 @ 1:00 p.m Eastern

** EU & US regions **
12/12/2018 @ 8 p.m Eastern to 12/12/2018 @ 11 p.m Eastern

Activity: Deploy release in the Production environment.

Impact: Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on The Ellucian HUB, https://ellucian.force.com/clients/a111M00000M0vra

Dependencies: None

Customer Action: There is no action required by customers. This announcement is for informational purposes only

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Dec 5, 20:01 EST
Colleague SaaS T2 Prod updates. Dec 12, 21:00 - Dec 13, 01:00 EST
ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T2 Update will be deployed in the Prod environment. This notification details the maintenance timeline and planned work.

The Ellucian Colleague T2 Update will be deployed in Prod on 12/12/2018.

Window: 12/12/2018, 9 PM to 12/13/2018, 1 AM Eastern

Impact: The Prod environment will be unavailable during the maintenance window.

Documentation: Please refer to the following article for the details in this release:

https://ellucian.force.com/clients/articles/FAQ/Colleague-Releases-November-2018

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success
Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Dec 7, 15:01 EST
ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ellucian Elevate SSO will be deployed in the Test platform. This notification details the maintenance timeline and planned work.

Window:
12/13/2018 @ 04:00 a.m. to 12/13/2018 @ 07:00 a.m. Eastern

Activity: Deploy updates to the SSO component on the Test platform.

Impact: There is no downtime expected while the update is being deployed.

Dependencies: None.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Please note: This update will be deployed to production on December 18th.

Thank You,
Your Ellucian Cloud Services Team
Posted on Dec 5, 09:00 EST
Past Incidents
Dec 9, 2018

No incidents reported today.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

No incidents reported.

Dec 6, 2018

No incidents reported.

Dec 5, 2018
Completed - The scheduled maintenance has been completed.
Dec 5, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 20:00 EST
Scheduled - As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ecommunities.ellucian.com/message/231186#231186

WINDOW: 
Starting Wednesday, December 5, 2018 at 8:00 PM EST and concluding by Wednesday, December 5, 2018 at 10:00 PM EST.

IMPACT:
There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.


If you have any questions about this MU please send them to your Customer Success Manager.

Thank you, 
Ellucian Cloud Engineering Team
Dec 3, 13:01 EST
Completed - The scheduled maintenance has been completed.
Dec 5, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 20:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** Asia Pacific region only **
12/05/2018 @ 11:00 a.m Eastern to 12/05/2018 @ 1:00 p.m Eastern

** EU, US & Canada regions **
12/05/2018 @ 8 p.m Eastern to 12/05/2018 @ 10 p.m Eastern

Activity: Deploy release in the Test and Production environments.

Impact: There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or occasional disconnects.

Documentation: Release documentation can be found on The Ellucian HUB, https://ellucian.force.com/clients/a111M00000M1fc8

Dependencies: None.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Nov 29, 20:03 EST
Dec 4, 2018
Completed - The scheduled maintenance has been completed.
Dec 4, 13:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 10:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing support for customers using Ellucian Workflow, we are continuing to deliver critical releases as needed. This notification details the maintenance timeline and planned work.

Note: This Hot-Fix update along with the November update will be deployed into Production environment on 12/12/2018.

Window: 12/04/2018 @ 10 a.m Eastern to 12/04/2018 @ 1 p.m Eastern

Activity: Deploy Hot-Fix into Ellucian Workflow Test environment.

Impact: There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or occasional disconnects.

Documentation: Release documentation can be found on The Ellucian HUB, https://ellucian.force.com/clients/a111M00000M0vra

Dependencies: None

Customer Action: There is no action required by customers. This announcement is for informational purposes only

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Nov 30, 20:01 EST
Dec 3, 2018

No incidents reported.

Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Nov 30, 2018
Completed - The scheduled maintenance has been completed.
Nov 30, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 21:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T2 Update will be deployed in the Dev/Test environment. This notification details the maintenance timeline and planned work.

The Ellucian Colleague T2 Update will be deployed in Dev/Test on 11/29/2018.

Window: 11/29/2018, 9 PM to 11/30/2018, 1 AM Eastern

Impact: The Dev/Test environment will be unavailable during the maintenance window.

Documentation: Please refer to the following article for the details in this release:

https://ellucian.force.com/clients/articles/FAQ/Colleague-Releases-November-2018

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success
Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Nov 27, 15:03 EST
Nov 28, 2018

No incidents reported.

Nov 27, 2018

No incidents reported.

Nov 26, 2018

No incidents reported.

Nov 25, 2018

No incidents reported.