Ellucian Cloud Status
All Systems Operational

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Ellucian Cloud planned maintenance or unplanned service impacting events affecting multiple client production systems are announced and logged on this page.

To report production system outages or request immediate attention of the Ellucian Enterprise Operations Center (EOC) please call:
+1 (844) 358-7222 (US/Canada Toll Free) or +1 (407) 215-3970 (International Toll), Use Prompt 3

Application Hosting Services (AHS)   Operational
Ellucian SaaS Operational
Ellucian Advance   Operational
Ellucian Elevate   Operational
Ellucian eTranscripts   Operational
Ellucian Mobile Cloud   Operational
Ellucian Advise   Operational
Ellucian Recruit   Operational
Ellucian Quercus   Operational
Ellucian Workflow   Operational
Ellucian Intelligent Learning Platform   Operational
Ellucian Ethos Platform Operational
Ellucian Analytics   Operational
Ethos Data Access   Operational
Ethos Extend   Operational
Ethos Integration - Canada   Operational
Ethos Integration - Europe   Operational
Ethos Integration - U.S.   Operational
Monitoring   Operational
AWS Health Status ? Operational
AWS ec2-us-east-1   Operational
AWS ec2-us-west-2   Operational
AWS ec2-eu-west-1   Operational
AWS rds-us-east-1   Operational
AWS rds-us-west-2   Operational
AWS rds-eu-west-1   Operational
AWS s3-us-standard   Operational
AWS route53   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
As part of the Q'1 upgrade for Ellucian CRM Recruit, the URL for Communication Plan providers is changing. Once the Recruit 5.0 upgrade is complete, you will need to replace 'CRM' with 'ts' (indicating Task Services) in the Ellucian CRM Recruit URL:

Example:

Current URL: https://Client01CRM.elluciancrmrecruit.com
New URL: https://Client01ts.elluciancrmrecruit.com

Once this update is made in your Communication Plan Vendor account (i.e.: Twillio, Sparkpost, SFMC), you will be able to send messages from your Ellucian CRM Recruit system.

If you have any questions regarding this change, please contact your Customer Success Manager.
Posted on Mar 29, 19:24 EDT
Ellucian Analytics – Hotfix - Deploy May 24th May 24, 20:00 - May 25, 00:00 EDT
Ellucian Analytics
Hotfix
Deploy to PROD MAY 24th

DETAILS:
As part of our ongoing support for customers using Ellucian Analytics, we are continuing to deliver critical releases as needed. In this release we are addressing issues/errors experienced with the load/reload process, changing the password reset timeout from 5 minutes to 30 minutes, and correcting an issue in the Financial Aid Awards tiles around seeing race data.

WINDOW:
Thursday, May 24th @ 8:00 PM Eastern Time concluding by 12:00 AM Eastern time.

IMPACTS:
There is 1-2 hour downtime expected while the update is being deployed but any scheduled jobs during the maintenance window will be impacted.

ACTION REQUIRED:
Once the deployment has been completed clients should plan on reloading their Analytics data.

If you have any questions about this exciting enhancement to your cloud experience please do not hesitate to reach out to your customer success manager.
Posted on May 23, 15:10 EDT
Ellucian SaaS CRM Recruit
May Monthly Software Update
Deploy to PROD May 24

DETAILS:
As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, we are continuing to deliver maintenance releases to resolve critical Change Requests on a monthly cycle.

These Maintenance Updates (MUs) do not require institutional intervention to engage, configure, or test as there are no new features being released, and all corrections occur outside of the solution management process.

Details about the CR's included in the update can be found here: https://ecommunities.ellucian.com/message/204170

WINDOW:
Thursday, May 24th @ 11:00 pm concluding by Friday, 8:00 AM May 25th Eastern time.

IMPACTS:
There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or the occasional disconnect during the window as well.

ACTION REQUIRED:
There is no action required by Customers. This announcement is for informational purposes only.
Posted on May 23, 14:55 EDT
ELLUCIAN CLOUD SERVICES

This notice is to inform you about the Ellucian Workflow May release for the prod environment. For complete release notes please see the url below.

https://ellucian.force.com/clients/a111M00000FGtAV

Window: May 30th, 2018 5:00PM Eastern to May 30th, 2018 10:00PM Eastern

Impact: The prod environment will be unavailable during the maintenance window.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

ACTION REQUIRED:
There is no action required by Customers. This announcement is for informational purposes only.

Thanks for your help and cooperation, feel free to reach out to your Customer Success Manager with any questions.

Your Ellucian Cloud Services Team
Ellucian SaaS Maintenance
Posted on May 24, 08:00 EDT
Past Incidents
May 24, 2018

No incidents reported today.

May 23, 2018
Completed - The scheduled maintenance has been completed.
May 23, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 20:00 EDT
Scheduled - Ellucian ILP - Deployment to PRODUCTION - MAY 23, 2018

Scheduled - Ellucian SaaS Maintenance - Ellucian ILP
Deployment to PRODUCTION - May 23, 2018

DESCRIPTION OF PLANNED WORK:
This notice is to inform you about planned maintenance to the Ellucian ILP Production environments on May 23 , 2018.

WINDOW:
Maintenance for PRODUCTION environments will begin at 8PM Eastern and is expected to conclude by 11PM Eastern on the day indicated.

IMPACT:
Within the window described above, your instance will experience up to 1 hour outage. Also there might be intermittent slowness or the occasional disconnect during the specified window.

ACTION REQUIRED:
There is no action required by customers, we are just refreshing our infrastructure to make sure our systems up-to-date.

If you experience any post-upgrade issues please contact the Action Line for support.

Thanks for your help and cooperation, feel free to reach out to your Customer Success Manager with any questions.

Your Ellucian Cloud Services and Customer Success Teams
May 18, 10:02 EDT
May 22, 2018
Completed - The scheduled maintenance has been completed.
May 22, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 15:00 EDT
Scheduled - Ellucian SaaS CRM Recruit
May Monthly Software Update
Deploy to TEST May 22nd

DETAILS:
As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, we are continuing to deliver maintenance releases to resolve critical Change Requests on a monthly cycle.

These Maintenance Updates (MUs) do not require institutional intervention to engage, configure, or test as there are no new features being released, and all corrections occur outside of the solution management process.

May's scheduled MU is being deployed to TEST environments on Tuesday, May 22nd from 3:00 PM to 5:00 PM, followed by PROD environments on Thursday, May 24, 2018 from 11:00 PM to May 25, 2018 at 8:00 AM.

Details about the CR's included in the update can be found here: https://ecommunities.ellucian.com/message/204170

WINDOW:
Tuesday, May 22nd @ 3:00 PM concluding by 5:00 PM Eastern time.

IMPACTS:
There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or the occasional disconnect during the window as well.

ACTION REQUIRED:
There is no action required by Customers. This announcement is for informational purposes only.
May 21, 15:09 EDT
Completed - The scheduled maintenance has been completed.
May 22, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 14:00 EDT
Scheduled - Ellucian CRM Advance
April Monthly Software Update
Deploy to NON-PROD May 22nd

DETAILS:
As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, we are continuing to deliver maintenance releases to resolve critical Change Requests on a monthly cycle. These Maintenance Updates (MUs) do not require institutional intervention to engage, configure, or test as there are no new features being released, and all corrections occur outside of the solution management process.

May's scheduled MU is being deployed to the Advance 2.0 Non-production environments on Tuesday, May 22nd from 2:00 PM to 3:00 PM Eastern time.

The production April MU will be Wednesday, May 23rd from 8:00 pm – 9:00 PM ET.

Details about the CR's included in the update can be found in the support center.

WINDOW:
Tuesday, May 22nd from 2:00 pm – 3:00 pm ET.

IMPACTS:
There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or the occasional disconnect during the window as well.

ACTION REQUIRED:
There is no action required by Customers. This announcement is for informational purposes only.
May 21, 12:49 EDT
May 21, 2018

No incidents reported.

May 20, 2018

No incidents reported.

May 19, 2018

No incidents reported.

May 18, 2018

No incidents reported.

May 17, 2018

No incidents reported.

May 16, 2018
Completed - The scheduled maintenance has been completed.
May 16, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 17:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

This notice is to inform you about the Ellucian Workflow May release for the test environment. This release will include:

- Updated LDAP Plugin
- UI Improvements

Window: May 16th, 2018 5:00PM Eastern to May 16th, 2018 8:00PM Eastern

Impact: The test environment will be unavailable during the maintenance window.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

ACTION REQUIRED:
There is no action required by Customers. This announcement is for informational purposes only.

Thanks for your help and cooperation, feel free to reach out to your Customer Success Manager with any questions.

Your Ellucian Cloud Services Team
Ellucian SaaS Maintenance
May 14, 08:03 EDT
May 15, 2018

No incidents reported.

May 14, 2018

No incidents reported.

May 13, 2018

No incidents reported.

May 12, 2018

No incidents reported.

May 11, 2018

No incidents reported.

May 10, 2018

No incidents reported.