Ellucian Cloud Status
All Systems Operational

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Ellucian Cloud planned maintenance or unplanned service impacting events affecting multiple client production systems are announced and logged on this page.

To report production system outages or request immediate attention of the Ellucian Enterprise Operations Center (EOC) please call:
+1 (844) 358-7222 (US/Canada Toll Free) or +1 (407) 215-3970 (International Toll), Use Prompt 3

Application Hosting Services (AHS)   Operational
Ellucian SaaS Operational
Ellucian Advance   Operational
Ellucian Elevate   Operational
Ellucian eTranscripts   Operational
Ellucian Mobile Cloud   Operational
Ellucian Advise   Operational
Ellucian Recruit   Operational
Ellucian Quercus   Operational
Ellucian Workflow   Operational
Ellucian Intelligent Learning Platform   Operational
Ellucian Ethos Platform Operational
Ellucian Analytics   Operational
Ethos Data Access   Operational
Ethos Extend   Operational
Ethos Integration - Canada   Operational
Ethos Integration - Europe   Operational
Ethos Integration - U.S.   Operational
Monitoring   Operational
AWS Health Status ? Operational
AWS ec2-us-east-1   Operational
AWS ec2-us-west-2   Operational
AWS ec2-eu-west-1   Operational
AWS rds-us-east-1   Operational
AWS rds-us-west-2   Operational
AWS rds-eu-west-1   Operational
AWS s3-us-standard   Operational
AWS route53   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Quercus 8.15.0.1 will be deployed in the Test environment. This notification details the maintenance timeline and planned work.

Note: The Quercus 8.15.0.1 will be deployed in Test on June, 19, 2018

Window: 6/19/2018 @3 AM to 6/19/2018, Time @7 AM Eastern
*** This notification is for our customers in Europe and the Middle East only ***
Tuesday June 19th - starting at 9:00AM British Standard Time and concluding around 13:00PM BST.
 
*** This notification is for our customers in the Asia Pacific region only ***
Tuesday June 19th - starting at 9:00AM British Standard Time and concluding around 13:00PM BST.

Activity: Deploy release in the environment.

Impact:The environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on The Ellucian HUB.

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success
Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Jun 15, 12:05 EDT
This notice is to inform you of plans to upgrade your CRM deployments within the Ellucian Cloud.

Targeted Test upgrade windows

CRM Recruit, 6/28/18 - 7/17/18
CRM Advise, 7/9/18 - 7/20/18
CRM Advance, 7/9/18 - 7/20/18

Specific timing for your institution will be shared directly with you.

To mitigate upgrade risk, Ellucian will be cloning your Production organization and replacing your current Test. If configuration is present with your Test organization that is needed in Production, you will be responsible for transferring configuration.

For Recruit, you will be required to transfer configuration prior to June 28th, 2018.
For Advise and Advance, you will be required to transfer prior to July 6th, 2018.

Targeted Production upgrade windows

CRM Recruit, 7/19/18 - 7/27/18
CRM Advise, 7/30/18 - 8/1/18
CRM Advance, 8/5/18 - 8/6/18

Specific timing for your institution will be shared directly with you.

Testing Note

Ellucian will continue to provide a standard 3-week testing period between the Test and Production upgrades, per our SaaS policy. The goal of the Test period is to verify that current business operations are unimpeded after an upgrade. New functionality is delivered turned off and may be configured after the upgrade.

Should you encounter issues during testing, please contact Action Line.

Note: During the testing period ad hoc cloning requests cannot be accommodated

RELEASE INFORMATION:

Release information including upgrade windows, may be found on eCommunities.


If you have any questions about this maintenance, please do not hesitate to reach out to your Customer Success Manager.

Thank you,
Cloud Operations and Customer Success teams
Posted on Jun 15, 14:00 EDT
Past Incidents
Jun 18, 2018

No incidents reported today.

Jun 17, 2018

No incidents reported.

Jun 16, 2018

No incidents reported.

Jun 15, 2018

No incidents reported.

Jun 14, 2018
Completed - The scheduled maintenance has been completed.
Jun 14, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 23:00 EDT
Scheduled - As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, we are continuing to deliver maintenance releases to resolve critical Change Requests on a monthly cycle.

These Maintenance Updates (MUs) do not require institutional intervention to engage, configure, or test as there are no new features being released, and all corrections occur outside of the solution management process.

Details about the Change Requests (CR) included in the update can be found here:
https://ecommunities.ellucian.com/thread/63289

WINDOW:
Wednesday, June 13th @ 11:00 pm concluding by Thursday 1:00 AM June 14th Eastern time.

IMPACTS:
There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or the occasional disconnect during the window as well.

ACTION REQUIRED:
There is no action required by Customers. This announcement is for informational purposes only.

If you have any questions about this exciting enhancement to your cloud experience please do not hesitate to reach out to your customer success manager.

Thank You,
Your Ellucian Cloud Services Team
Jun 13, 09:04 EDT
Jun 13, 2018
Completed - The scheduled maintenance has been completed.
Jun 13, 17:49 EDT
In progress - Scheduled maintenance is completed.
Jun 13, 17:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Workflow June release will be deployed in the Test environment. This notification details the maintenance timeline and planned work.

Window: June 13th, 2018 5:00PM Eastern to June 13th, 2018 8:00PM Eastern

Impact: The test environment will be unavailable during the maintenance window.

Release documentation can be found here : https://ellucian.force.com/clients/a111M00000FHyz1

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

ACTION REQUIRED:
There is no action required by Customers. This announcement is for informational purposes only.

Thanks for your help and cooperation, feel free to reach out to your Customer Success Manager with any questions.

Your Ellucian Cloud Services Team
Ellucian SaaS Maintenance
Jun 8, 17:00 EDT
Jun 12, 2018
Completed - The scheduled maintenance has been completed.
Jun 12, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 14:00 EDT
Scheduled - Ellucian SaaS CRM Recruit
June Monthly Software Update
Deploy to Non-Prod June 12

DETAILS:
As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, we are continuing to deliver maintenance releases to resolve critical Change Requests on a monthly cycle.

These Maintenance Updates (MUs) do not require institutional intervention to engage, configure, or test as there are no new features being released, and all corrections occur outside of the solution management process.

June's scheduled MU is being deployed to Non-Prod environments on Tuesday, June 12th from 2:00 PM to 4:00 PM, followed by PROD environments on Wednesday, June 13th , 2018 from 11:00 PM to June 14th at 1:00 AM.

Details about the Change Requests (CR) included in the update can be found here: https://ecommunities.ellucian.com/thread/63289

WINDOW:
Tuesday, June 12th @ 2:00 PM concluding by 4:00 PM Eastern time.

IMPACTS:
There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or the occasional disconnect during the window as well.

ACTION REQUIRED:
There is no action required by Customers. This announcement is for informational purposes only.

Thank You,
Your Ellucian Cloud Services Team
Jun 11, 15:00 EDT
Jun 11, 2018

No incidents reported.

Jun 10, 2018

No incidents reported.

Jun 9, 2018

No incidents reported.

Jun 8, 2018

No incidents reported.

Jun 7, 2018
Completed - The scheduled maintenance has been completed.
Jun 7, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 03:00 EDT
Scheduled - Ellucian SaaS Maintenance
Ellucian Elevate 8.15.0
Deployment to Pre-Prod June 7, 2018

DESCRIPTION OF PLANNED WORK:
This notice is to inform you about planned maintenance to the Ellucian Elevate Pre-Prod environments on Thursday June 7th 2018.

WINDOW:
Thursday June 7th - starting at 3AM Eastern and concluding around 8AM Eastern.

IMPACTS:
The system will be unavailable during the window, a maintenance page will be posted to alert users to the system availability.

ACTION REQUIRED:
Please review the release documentation. If you have been impacted by one or more CR's that are included, please test to ensure the functionality is working as designed. Otherwise, there is no action required by Customers. If you experience any post-upgrade issues please contact the Action Line for support.

If you have any questions about this exciting enhancement to your cloud experience please do not hesitate to reach out to your customer success manager.
Jun 6, 10:07 EDT
Jun 6, 2018

No incidents reported.

Jun 5, 2018
Completed - The scheduled maintenance has been completed.
Jun 5, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 09:00 EDT
Scheduled - Ellucian SaaS Quercus
June Software Update
Deploy to TEST JUNE 5th

DETAILS:
Ellucian SaaS Maintenance

Ellucain Quercus 8.15.0

Deployment to TEST June 5th, 2018

2x maintenance windows: 1x for our EMEA customers and 1x for our Asia Pacific customers

WINDOW:
*** This window is for our customers in Europe and the Middle East only ***
Tuesday June 5th - starting at 6:00PM British Standard Time and concluding around 11:00PM BST.

*** This window is for our customers in the Asia Pacific region only ***
Tuesday June 5th - starting at 2:00PM British Standard Time and concluding around 7:00PM BST.

DESCRIPTION OF PLANNED WORK:
This notice is to inform you about planned maintenance to the Ellucian Quercus TEST environments on Tuesday June 5th, 2018.

IMPACTS:
The system will be unavailable during the window.
A maintenance page will be posted to alert users to the lack of system availability.

ACTION REQUIRED:
Once the upgrade has completed, please log in and conduct your standard testing to validate current functionality.
If you encounter any issues after the upgrade; please log a case with the Action Line.
If you have any questions about this activity; please do not hesitate to contact your customer success manager.
May 30, 09:00 EDT
Jun 4, 2018
Completed - The scheduled maintenance has been completed.
Jun 4, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 20:00 EDT
Scheduled - Ellucian Ethos Integration
Maintenance Update
Deploy to PROD, June 4

DETAILS:
As part of our ongoing support for customers using Ellucian Ethos Integration, we are continuing to deliver maintenance updates as needed.

WINDOW:
Monday, June 4th @ 8:00 PM Eastern Time concluding by 10:00 PM Eastern time.

IMPACTS:
There will be intermittent downtimes lasting 10-15 minutes during the maintenance window.

ACTION REQUIRED:
There is no action required by Customers. This announcement is for informational purposes only.
Jun 1, 08:04 EDT