Ellucian Cloud Status
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 09:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Ellucian CRM Recruit SaaS - 2018 Imports Update

Announcing the Deployment Plan for Cloud Customers

August 8 - 16th, 2018

This notice is to inform you of plans to upgrade your CRM deployments within the Ellucian Cloud.

DEPLOYMENT PLAN: The overall upgrade plan is as follows:
• Targeted Test upgrade windows - August 8th, 9th and 10th
• Targeted Production upgrade windows - August 15th, 16th

You will be notified of your specific update dates and times within those windows shortly in a separate communication.

NEXT STEPS: There is no action required at this time by Customers. You will be notified shortly of your specific schedule. We will provide test plans and the updated macro files when your TEST and PROD updates are completed.

RELEASE INFORMATION:
Release information including upgrade windows, may be found on eCommunities.
https://ecommunities.ellucian.com/thread/64418

If you have any questions about this maintenance, please do not hesitate to reach out to your Customer Success Manager.

Thank you,

Cloud Operations and Customer Success teams

About This Site

Ellucian Cloud planned maintenance or unplanned service impacting events affecting multiple client production systems are announced and logged on this page.

To report production system outages or request immediate attention of the Ellucian Enterprise Operations Center (EOC) please call:
+1 (844) 358-7222 (US/Canada Toll Free) or +1 (407) 215-3970 (International Toll), Use Prompt 3

Application Hosting Services (AHS)   Operational
Ellucian SaaS Under Maintenance
Ellucian Advance   Operational
Ellucian Elevate   Operational
Ellucian eTranscripts   Operational
Ellucian Mobile Cloud   Operational
Ellucian Advise   Operational
Ellucian Recruit   Under Maintenance
Ellucian Quercus   Operational
Ellucian Workflow   Operational
Ellucian Intelligent Learning Platform   Operational
Ellucian Ethos Platform Operational
Ellucian Analytics   Operational
Ethos Data Access   Operational
Ethos Extend   Operational
Ethos Integration - Canada   Operational
Ethos Integration - Europe   Operational
Ethos Integration - U.S.   Operational
Monitoring   Operational
AWS Health Status ? Operational
AWS ec2-us-east-1   Operational
AWS ec2-us-west-2   Operational
AWS ec2-eu-west-1   Operational
AWS ec2-ca-central-1   Operational
AWS rds-us-east-1   Operational
AWS rds-us-west-2   Operational
AWS rds-eu-west-1   Operational
AWS rds-ca-central-1   Operational
AWS s3-us-standard   Operational
AWS route53   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
**Asia Pacific region only **
August 15th @11:00 AM to August 15th @11:30 AM Eastern

** EU, US & Canada regions **
August 15th @8:00 PM to August 15th @10:00 PM Eastern

Activity: Deploy release in the Test and Production environments.

Impact: There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or occasional disconnects.

Documentation: Release documentation can be found on The Ellucian HUB.
https://ellucian.force.com/clients/a111M00000O49cb

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Aug 9, 20:01 EDT
Ellucian SaaS CRM Advise
August Monthly Software Update
Deploy to PROD August 15th

DETAILS:
As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advise in the cloud, we are continuing to deliver maintenance releases to resolve critical Change Requests on a monthly cycle.

These Maintenance Updates (MUs) do not require institutional intervention to engage, configure, or test as there are no new features being released, and all corrections occur outside of the solution management process.

Details about the Change Requests (CR) included in the update can be found here:
https://ecommunities.ellucian.com/message/215482

WINDOW:
Wednesday, August 15th @ 9:00 PM concluding by Wednesday, August 15th @ 11:00 PM Eastern time.

IMPACT:
There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or the occasional disconnect during the window as well.

ACTION REQUIRED:
There is no action required by Customers. This announcement is for informational purposes only.

If you have any questions about this exciting enhancement to your cloud experience please do not hesitate to reach out to your customer success manager.

Thank You,
Your Ellucian Cloud Services Team
Posted on Aug 14, 09:00 EDT
Past Incidents
Aug 15, 2018

No incidents reported today.

Aug 14, 2018
Completed - The scheduled maintenance has been completed.
Aug 14, 20:00 EDT
Update - This notice is to inform you about Ellucian Workflow maintenance release for Test environment is extended till 9 p.m EST.
Aug 14, 19:45 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 17:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Workflow August release will be deployed in the Test environment. This notification details the maintenance timeline and planned work.

Window: August 14th, 2018 @ 5 PM to August 14th, 2018 @ 8 PM Eastern

Activity: Deploy release in the test environment.

Impact: Test environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found here : https://ellucian.force.com/clients/a111M00000O2yuf

Dependencies: None

Customer Action: There is no action required by Customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success
Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Aug 9, 12:04 EDT
Completed - The scheduled maintenance has been completed.
Aug 14, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 09:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Quercus 8.15.0.4 will be deployed in the Test environment. This notification details the maintenance timeline and planned work.


Note: Quercus 8.15.0.4 will be deployed in Test on August 14, 2018


Window:
*** This notification is for our customers in Europe and the Middle East only ***
Tuesday August 14th - starting at 6:00 PM British Summer Time and concluding by 10PM BST.

*** This notification is for our customers in the Asia Pacific region only ***
Tuesday August 14th - starting at 2:00 PM British Summer Time and concluding by 6:00PM BST.

Activity: Deploy Quercus release 8.15.0.4 in the Test environment.


Impact: The Test environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on The Ellucian HUB.

Dependencies: None


Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Client Notice :
Planned Release to Production : Quercus 8.15.0.4 is planned to be released to the Production environment on August 21st 2018

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success
Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Aug 10, 16:01 EDT
Aug 13, 2018

No incidents reported.

Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 10, 2018

No incidents reported.

Aug 9, 2018
Completed - The scheduled maintenance has been completed.
Aug 9, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 21:00 EDT
Scheduled - Ellucian SaaS CRM Advance
August Monthly Software Update
Deploy to PROD August 9th

DETAILS:
As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, we are continuing to deliver maintenance releases to resolve critical Change Requests on a monthly cycle.

These Maintenance Updates (MUs) do not require institutional intervention to engage, configure, or test as there are no new features being released, and all corrections occur outside of the solution management process.

Details about the Change Requests (CR) included in the update can be found here:
https://ecommunities.ellucian.com/community/ellucian-crm-advance

WINDOW:
Thursday, August 9th @ 9:00 PM concluding by Thursday, August 9th @ 11:00 PM Eastern time.

IMPACT:
There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or the occasional disconnect during the window as well.

ACTION REQUIRED:
There is no action required by Customers. This announcement is for informational purposes only.

If you have any questions about this exciting enhancement to your cloud experience please do not hesitate to reach out to your customer success manager.

Thank You,
Your Ellucian Cloud Services Team
Aug 9, 09:00 EDT
Aug 7, 2018
Completed - The scheduled maintenance has been completed.
Aug 7, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 09:00 EDT
Scheduled - This notice is to inform you of plans to upgrade your CRM deployments within the Ellucian Cloud.

Targeted Test upgrade windows

CRM Recruit, 6/28/18 - 7/17/18
CRM Advise, 7/9/18 - 7/20/18
CRM Advance, 7/9/18 - 7/20/18

Specific timing for your institution will be shared directly with you.

To mitigate upgrade risk, Ellucian will be cloning your Production organization and replacing your current Test. If configuration is present with your Test organization that is needed in Production, you will be responsible for transferring configuration.

For Recruit, you will be required to transfer configuration prior to June 28th, 2018.
For Advise and Advance, you will be required to transfer prior to July 6th, 2018.

Targeted Production upgrade windows

CRM Recruit, 7/19/18 - 7/27/18
CRM Advise, 7/30/18 - 8/1/18
CRM Advance, 8/5/18 - 8/6/18

Specific timing for your institution will be shared directly with you.

Testing Note

Ellucian will continue to provide a standard 3-week testing period between the Test and Production upgrades, per our SaaS policy. The goal of the Test period is to verify that current business operations are unimpeded after an upgrade. New functionality is delivered turned off and may be configured after the upgrade.

Should you encounter issues during testing, please contact Action Line.

Note: During the testing period ad hoc cloning requests cannot be accommodated

RELEASE INFORMATION:

Release information including upgrade windows, may be found on eCommunities.


If you have any questions about this maintenance, please do not hesitate to reach out to your Customer Success Manager.

Thank you,
Cloud Operations and Customer Success teams
Jun 15, 14:00 EDT
Aug 6, 2018

No incidents reported.

Aug 5, 2018

No incidents reported.

Aug 4, 2018

No incidents reported.

Aug 3, 2018

No incidents reported.

Aug 2, 2018

No incidents reported.

Aug 1, 2018

No incidents reported.