Ellucian Cloud Status
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 10:01 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Workflow will be deployed in the Test environment. This notification details the maintenance timeline and planned work.

Note: A maintenance update for Ellucian Workflow will be deployed to Production environment for Asia Pacific region customers on 12/12/2018 @ 11 a.m EST and for U.S & EU regions customers on 12/12/2018 @ 8 p.m EST

Window: 11/13/2018 @ 10 a.m Eastern to 11/13/2018 @ 2 p.m Eastern

Activity: Deploy release in the Test environment

Impact: Test environment will be unavailable during the maintenance window

Documentation: Release documentation can be found on The Ellucian HUB, https://ellucian.force.com/clients/a111M00000M0vra

Dependencies: None

Customer Action: There is no action required by customers. This announcement is for informational purposes only

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

About This Site

Ellucian Cloud planned maintenance or unplanned service impacting events affecting multiple client production systems are announced and logged on this page.

To report production system outages or request immediate attention of the Ellucian Enterprise Operations Center (EOC) please call:
+1 (844) 358-7222 (US/Canada Toll Free) or +1 (407) 215-3970 (International Toll), Use Prompt 3

Application Hosting Services (AHS)   Operational
Ellucian SaaS Under Maintenance
Ellucian Banner SaaS   Operational
Ellucian Colleague SaaS   Operational
Ellucian Advance   Operational
Ellucian Elevate   Operational
Ellucian eTranscripts   Operational
Ellucian Mobile Cloud   Operational
Ellucian Advise   Operational
Ellucian Recruit   Operational
Ellucian Quercus   Operational
Ellucian Workflow   Under Maintenance
Ellucian Intelligent Learning Platform   Operational
Ellucian Ethos Platform Operational
Ellucian Analytics   Operational
Ethos Data Access   Operational
Ethos Extend   Operational
Ethos Integration - Canada   Operational
Ethos Integration - Europe   Operational
Ethos Integration - U.S.   Operational
Monitoring   Operational
AWS Health Status ? Operational
AWS ec2-us-east-1   Operational
AWS ec2-us-west-2   Operational
AWS ec2-eu-west-1   Operational
AWS ec2-ca-central-1   Operational
AWS rds-us-east-1   Operational
AWS rds-us-west-2   Operational
AWS rds-eu-west-1   Operational
AWS rds-ca-central-1   Operational
AWS s3-us-standard   Operational
AWS route53   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Ellucian Analytics Hot-Fix Release Nov 14, 20:00-23:00 EST
ELLUCIAN CLOUD SERVICES

As part of our ongoing support for customers using Ellucian Analytics, we are continuing to deliver fixes for critical issues as needed. This notification details the maintenance timeline and planned work.

Window: 11/14/2018 @ 8 p.m Eastern to 11/14/2018 @ 11 p.m Eastern

Activity: Deploy Hot-Fix into Test and Production environments.

Impact: Test and Production environments will be unavailable for during the maintenance window.

Dependencies: None

Customer Action : Reload of Advancement content (if being used) in Ellucian Analytics only (not in Data Access) to see the changes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Nov 12, 20:00 EST
As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advise in the cloud, we are continuing to deliver maintenance releases to resolve critical Change Requests on a monthly cycle.

These Maintenance Updates (MUs) do not require institutional intervention to engage, configure, or test as there are no new features being released, and all corrections occur outside of the solution management process.

Details about the Change Requests (CRs) included in the update can be found here:
https://ecommunities.ellucian.com/message/228734#228734

WINDOW:
Wednesday, November 14th @ 8:00 PM concluding by Wednesday, November 14th @ 10:00 PM Eastern time.

IMPACT:
There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or the occasional disconnect during the window.

ACTION REQUIRED:
There is no action required by Customers. This announcement is for informational purposes only.

If you have any questions about this exciting enhancement to your cloud experience please do not hesitate to reach out to your customer success manager.

Thank You,
Your Ellucian Cloud Services Team
Posted on Nov 12, 15:01 EST
Ellucian SaaS CRM Recruit
November Monthly Software Update
Deploy to PROD November 14th

DETAILS:
As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, we are continuing to deliver maintenance releases to resolve critical Change Requests on a monthly cycle.

These Maintenance Updates (MUs) do not require institutional intervention to engage, configure, or test as there are no new features being released, and all corrections occur outside of the solution management process.

Details about the Change Requests (CRs) included in the update can be found here:
https://ecommunities.ellucian.com/message/228649#228649

WINDOW:
*** This notification is for our customers in United States, Canada, and Europe regions***
Wednesday, November 14th @ 8:00 PM concluding by Wednesday, November 14th @ 10:00 PM Eastern time.

*** This notification is for our customers in the Australia region only ***
Wednesday, November 14th @ 2:00 PM concluding by Wednesday, November 14th @ 4:00 PM Eastern time.

IMPACT:
There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or the occasional disconnect during the window.

ACTION REQUIRED:
There is no action required by Customers. This announcement is for informational purposes only.

If you have any questions about this exciting enhancement to your cloud experience please do not hesitate to reach out to your customer success manager.

Thank You,
Your Ellucian Cloud Services Team
Posted on Nov 12, 13:00 EST
Past Incidents
Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018
Completed - The scheduled maintenance has been completed.
Nov 8, 21:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 20:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing support for customers using Ellucian Ethos Integration, we are continuing to deliver critical releases as needed. In this release we are addressing an issue regarding change notification limits.

Window:
** EU, US & Canada regions **
11/08/2018 @ 8 p.m Eastern to 11/08/2018 @ 9 p.m Eastern

** Asia Pacific region only **
11/09/2018 @ 8 a.m Eastern to 11/09/2018 @ 9 a.m Eastern

Activity: Deploy Hot-Fix into Test and Production environments

Impact: There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or occasional disconnect during the window.

Documentation: Release documentation can be found on The Ellucian HUB, https://ellucian.force.com/clients/a0x1M000005EV4Q

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Nov 8, 13:00 EST
Completed - The scheduled maintenance has been completed.
Nov 8, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 19:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Elevate 8.16/8.16.02 will be deployed to the Production environment. This notification details the maintenance time line and planned work.


Note: Elevate 8.16/8.16.02 will be deployed to Production on November 07, 2018

Window: Wednesday 11/07/2018 7 PM EST to Thursday 11/08/2018 7 AM EST


Activity: Deploy Elevate release 8.16/8.16.02 to the Production environment.


Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on The Ellucian HUB.

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Production major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success
Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Oct 31, 17:04 EDT
Nov 7, 2018
Completed - The scheduled maintenance has been completed.
Nov 7, 22:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 20:00 EST
Scheduled - Ellucian SaaS CRM Advance
November Monthly Software Update
Deploy to PROD November 7th

DETAILS:
As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, we are continuing to deliver maintenance releases to resolve critical Change Requests on a monthly cycle.

These Maintenance Updates (MUs) do not require institutional intervention to engage, configure, or test as there are no new features being released, and all corrections occur outside of the solution management process.

Details about the Change Requests (CR) included in the update can be found here:
https://ecommunities.ellucian.com/message/227620#227620

WINDOW:
Wednesday, November 7th @ 8:00 PM concluding by Wednesday, November 7th @ 10:00 PM Eastern time.

IMPACT:
There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or the occasional disconnect during the window as well.

ACTION REQUIRED:
There is no action required by Customers. This announcement is for informational purposes only.

If you have any questions about this exciting enhancement to your cloud experience please do not hesitate to reach out to your customer success manager.

Thank You,
Your Ellucian Cloud Services Team
Nov 5, 16:08 EST
Completed - The scheduled maintenance has been completed.
Nov 7, 22:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 20:01 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** Asia Pacific region only **
11/07/2018 @ 11:00 a.m to 11/07/2018 @ 1:00 p.m Eastern

** EU, US & Canada regions **
11/07/2018 @ 8:00 p.m to 11/07/2018 @ 10:00 p.m Eastern

Activity: Deploy release in the Test and Production environments.

Impact: There is no downtime expected while the update is being deployed. Since work is being performed on the
environments there is a chance of intermittent slowness or occasional disconnects.

Documentation: Release documentation can be found on The Ellucian HUB, https://ellucian.force.com/clients/a111M00000M0v0l

Dependencies: None.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Nov 1, 20:07 EDT
Nov 6, 2018

No incidents reported.

Nov 5, 2018

No incidents reported.

Nov 4, 2018

No incidents reported.

Nov 3, 2018

No incidents reported.

Nov 2, 2018
Completed - The scheduled maintenance has been completed.
Nov 2, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 20:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Analytics October Release will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window: 11/01 @ 8 p.m Eastern to 11/02 @ 4 a.m Eastern

Activity: Deploy release in the Test and Production environments.

Impact: The environments will be unavailable during the maintenance window. Please make sure no loads are in progress at the start of the maintenance window. Any loads and scheduled jobs in progress will be interrupted and will have to be re-triggered once the deployment is done. 

Dependencies: None

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Oct 25, 16:59 EDT
Nov 1, 2018
Completed - The scheduled maintenance has been completed.
Nov 1, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 20:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Ellucian SaaS Maintenance
Ellucian CRM RECRUIT
US PROD November 1st @ 8 PM EST

DETAILS:
As part of our ongoing efforts to optimize service, Ellucian needs to perform infrastructure maintenance.

WINDOW:
The maintenance will be performed on the infrastructure supporting US PROD systems on Thursday, November 1st starting at 8 PM Eastern and concluding at 10 PM Eastern.

IMPACT:
There is no downtime expected during this maintenance. Since work is being performed on the environments there is a chance of intermittent slowness or the occasional disconnect during the window.

ACTION REQUIRED:
There is no action required by Customers. This announcement is for informational purposes only.

If you have any questions about this maintenance please do not hesitate to reach out to your customer success manager.

Thank You,
Your Ellucian Cloud Services Team
Oct 31, 16:04 EDT
Oct 31, 2018
Completed - The scheduled maintenance has been completed.
Oct 31, 23:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 20:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ellucian Intelligent Learning Platform will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window: 10/31/2018 @ 8 p.m Eastern to 10/31/2018 @ 11 p.m Eastern

Activity: Deploy release in the Production environment.

Impact: Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on The Ellucian HUB, https://ellucian.force.com/clients/a111M00000FHLDx

Dependencies: None

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Oct 24, 19:58 EDT
Completed - The scheduled maintenance has been completed.
Oct 31, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 09:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Quercus 8.16/8.16.0.1 will be deployed in the Production environment. This notification details the Upgrade timeline and planned work.


Note: Quercus 8.16/8.16.01 will be deployed in Production on October 30, 2018


Window:
*** This notification is for our customers in Europe and the Middle East only ***
Tuesday October 30th - starting at 6:00 p.m. British Summer Time and concluding on October 31st at 6 a.m. BST.

*** This notification is for our customers in the Asia Pacific region only ***
Tuesday October 30th - starting at 2:00 p.m. British Summer Time and concluding on October 31st at 2 a.m. BST


Activity: Deploy Quercus release 8.16/8.16.0.1 in the Production environment.


Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on The Ellucian HUB.

Dependencies: None

Please Note:
Your Customer Success Manager would have contacted you to let you know if your environment is not impacted by this release.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.


Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success
Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Oct 26, 11:37 EDT