Ellucian Cloud Status
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 09:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance non-prod environments in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ecommunities.ellucian.com/message/235228#235228

IMPACT:
This maintenance only impacts your non-production environments; there will be downtime during this MU.

ACTION REQUIRED:
There are no actions required at this time, this announcement is informational. You will be contacted directly with your specific start day and time.


If you have any questions about this MU please send them to your Customer Success Manager.

Thank you, 
Ellucian Cloud Team
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 15:59 EST
Scheduled - This notice is to inform you of plans to upgrade your CRM deployments within the Ellucian Cloud.

Targeted Test upgrade window for Recruit: 12/03/2018 - 12/12/2018

Specific timing for your institution will be shared directly with you.

To mitigate upgrade risk, Ellucian will be cloning your Production organization and replacing your current Test organization. If configuration is present with your Test organization that is needed in Production, you will be responsible for transferring configuration prior to December 3, 2018.

The targeted Production upgrade window is 01/06/2019 - 01/15/2019.

Specific timing for your institution will be shared directly with you.

Testing Note:

Ellucian will continue to provide a standard 3-week testing period between the Test and Production upgrades, per our SaaS policy. The goal of the Test period is to verify that current business operations are unimpeded after an upgrade. New functionality is delivered turned off and may be configured after the upgrade.

Should you encounter issues during testing, please contact Action Line.

Note: During the testing period ad hoc cloning requests cannot be accommodated.

RELEASE INFORMATION:

Release information including upgrade windows, may be found on eCommunities.


If you have any questions about this maintenance, please do not hesitate to reach out to your Customer Success Manager.

Thank you,
Ellucian Cloud Engineering and Customer Success teams
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 15:59 EST
Scheduled - This notice is to inform you of plans to upgrade your CRM deployments within the Ellucian Cloud.

Targeted Test upgrade window for Advise: 12/03/2018 - 12/08/2018

Specific timing for your institution will be shared directly with you.

To mitigate upgrade risk, Ellucian will be cloning your Production organization and replacing your current Test organization. If configuration is present with your Test organization that is needed in Production, you will be responsible for transferring configuration prior to December 3, 2018.

The targeted Production upgrade window is 01/09/2019 - 01/11/2019.

Specific timing for your institution will be shared directly with you.

Testing Note:

Ellucian will continue to provide a standard 3-week testing period between the Test and Production upgrades, per our SaaS policy. The goal of the Test period is to verify that current business operations are unimpeded after an upgrade. New functionality is delivered turned off and may be configured after the upgrade.

Should you encounter issues during testing, please contact Action Line.

Note: During the testing period ad hoc cloning requests cannot be accommodated

RELEASE INFORMATION:

Release information including upgrade windows, may be found on eCommunities.


If you have any questions about this maintenance, please do not hesitate to reach out to your Customer Success Manager.

Thank you,
Ellucian Cloud Engineering and Customer Success teams

About This Site

Ellucian Cloud planned maintenance or unplanned service impacting events affecting multiple client production systems are announced and logged on this page.

To report production system outages or request immediate attention of the Ellucian Enterprise Operations Center (EOC) please call:
+1 (844) 358-7222 (US/Canada Toll Free) or +1 (407) 215-3970 (International Toll), Use Prompt 3

Application Hosting Services (AHS)   Operational
Ellucian SaaS Under Maintenance
Ellucian Banner SaaS   Operational
Ellucian Colleague SaaS   Operational
Ellucian Advance   Under Maintenance
Ellucian Elevate   Operational
Ellucian eTranscripts   Operational
Ellucian Mobile Cloud   Operational
Ellucian Advise   Operational
Ellucian Recruit   Operational
Ellucian Quercus   Operational
Ellucian Workflow   Operational
Ellucian Intelligent Learning Platform   Operational
Ellucian Ethos Platform Operational
Ellucian Analytics   Operational
Ethos Data Access   Operational
Ethos Extend   Operational
Ethos Integration - Canada   Operational
Ethos Integration - Europe   Operational
Ethos Integration - U.S.   Operational
Monitoring   Operational
AWS Health Status ? Operational
AWS ec2-us-east-1   Operational
AWS ec2-us-west-2   Operational
AWS ec2-eu-west-1   Operational
AWS ec2-ca-central-1   Operational
AWS rds-us-east-1   Operational
AWS rds-us-west-2   Operational
AWS rds-eu-west-1   Operational
AWS rds-ca-central-1   Operational
AWS s3-us-standard   Operational
AWS route53   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
ELLUCIAN CLOUD SERVICES

Ellucian SaaS Maintenance

Ellucian CRM Recruit PROD
EU: December 19, 2018 at 2 PM EST

DETAILS:
As part of our ongoing efforts to optimize service, Ellucian needs to perform infrastructure maintenance.

WINDOW:
PROD systems will be updated on Wednesday, December 19, 2018 starting at 2 PM EST and concluding by 6 PM EST.

IMPACT:
There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or the occasional disconnect during the window.

ACTION REQUIRED:
There is no action required by Customers. This announcement is for informational purposes only.

If you have any questions about this maintenance please do not hesitate to reach out to your customer success manager.

Thank You,
Ellucian Cloud Team
Posted on Dec 18, 20:32 EST
ELLUCIAN CLOUD SERVICES

Ellucian SaaS Maintenance

Ellucian CRM Recruit PROD
US: December 19, 2018 at 10 PM EST

DETAILS:
As part of our ongoing efforts to optimize service, Ellucian needs to perform infrastructure maintenance.

WINDOW:
PROD systems will be updated on Wednesday, December 19, 2018 starting at 10 PM EST and concluding by 2 AM EST.

IMPACT:
There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or the occasional disconnect during the window.

ACTION REQUIRED:
There is no action required by Customers. This announcement is for informational purposes only.

If you have any questions about this maintenance please do not hesitate to reach out to your customer success manager.

Thank You,
Ellucian Cloud Team
Posted on Dec 18, 20:18 EST
ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance Prod environments in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis.

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this update can be found here:
https://ecommunities.ellucian.com/message/235228#235228

WINDOW: 
Prod systems will be updated on Tuesday, January 22, 2019 starting at 10 PM EST and concluding by Wednesday, January 23, 2019 at 8 AM EST.

IMPACT:
This maintenance only impacts your production environments; there will be downtime during this MU.

ACTION REQUIRED:
There are no actions required at this time, this announcement is informational. You will be contacted directly with your specific start day and time.


If you have any questions about this MU please send them to your Customer Success Manager.

Thank you,
Ellucian Cloud Team
Posted on Jan 16, 10:05 EST
Past Incidents
Jan 18, 2019

No incidents reported today.

Jan 17, 2019
Completed - The scheduled maintenance has been completed.
Jan 17, 14:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 10:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Workflow will be deployed in the Test environment. This notification details the maintenance timeline and planned work.

Note: A maintenance update for Ellucian Workflow will be deployed to Production environment for Asia Pacific region customers on 1/31/2019 @ 10 a.m EST and for U.S & EU regions customers on 1/31/2019 @ 8 p.m EST

Window: 1/17/2019 @ 10 a.m Eastern to 1/17/2019 @ 2 p.m Eastern

Activity: Deploy release in the Test environment

Impact: Test environment will be unavailable during the maintenance window

Documentation: Release documentation can be found on the Ellucian HUB :

https://ellucian.force.com/clients/a111M00000M3ZCV

Dependencies: None

Customer Action: There is no action required by customers. This announcement is for informational purposes only

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jan 11, 17:00 EST
Completed - The scheduled maintenance has been completed.
Jan 17, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 04:00 EST
Update - ELLUCIAN CLOUD SERVICES

Please be advised that the planned Maintenance Update for Ellucian Elevate SSO originally scheduled for December 20 has been postponed and will now be deployed on the Production platform on January 17.

New planned window:
01/17/2019 @ 04:00 a.m. to 01/17/2019 @ 05:00 a.m. Eastern

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,

Your Ellucian Cloud Services Team
Dec 17, 17:03 EST
Scheduled - Please be advised that a Maintenance Update for Ellucian Elevate SSO will be deployed in the Production platform. This notification details the maintenance timeline and planned work.


Window:
** US Region **
12/20/2018 @ 04:00 a.m. to 12/20/2018 @ 05:00 a.m. Eastern

Please Note : This Maintenance Upgrade only impacts customers in the US Region

Activity: Deploy updates to the SSO component on the Production platform.

Impact: The PROD environment may be unavailable for a 1-hour period during this maintenance window.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Dec 12, 17:00 EST
Completed - The scheduled maintenance has been completed.
Jan 17, 00:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 22:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian eTranscripts Send Application will be down in the Production environment for maintenance during the time window specified below.

Window: 01/16/2019 @ 10:00 PM to 01/17/2019 @ 12:30:00 AM Eastern

Activity: Send Application Database upgrade in Production environment.

Impact: The Production Send Application will be down during the window.

Dependencies: None

Client Action: There is no action required for this activity.

Vendor Action: There is no action required for this activity.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jan 16, 11:00 EST
Completed - The scheduled maintenance has been completed.
Jan 17, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 20:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ethos Data Access will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work. 

Window: 01/16/2019 @ 8:00 PM to 01/16/2019 @ 11:59 PM Eastern

Activity: Deploy release in the Test and Production environments.

Impact: The environments will be unavailable during the maintenance window. Please make sure no data loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.

Dependencies: None

Customer Action: After the maintenance window completes, Data Access administrators will now have access to a new Data Access Preview OKTA chiclet. Administrators will use this chiclet to access their non-production environments. To complete the configuration of the non-production environment, administrators will need to follow the "Configure Ethos Integration for Data Access" steps to specify the credentials to access the data from the source.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly. 

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel. 

Thank You, 
Your Ellucian Cloud Services Team
Jan 10, 18:03 EST
Jan 15, 2019
Completed - The scheduled maintenance has been completed.
Jan 15, 14:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 13:00 EST
Update - ELLUCIAN CLOUD SERVICES

Please be advised that the planned Maintenance Update for Ellucian Quercus SSO originally scheduled for 18 December has been postponed and will now be deployed on the Production platform during EU non-production hours on 15 January.

Window:
15 January 2019 @ 6:00 p.m. to 15 January 2019 @ 7:00 p.m. GMT

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,

Your Ellucian Cloud Services Team
Dec 17, 12:34 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ellucian Quercus SSO will be deployed on the Production platform during EU non-production hours. This notification details the maintenance timeline and planned work.


Window:
18 December 2018 @ 6:00 p.m. to 18 December 2018 @ 7:00 p.m. GMT

Activity: Deploy updates to the SSO component on the Production platform.

Impact: The PROD environment may be unavailable for a 1-hour period during this maintenance window.

Dependencies: None.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.
Please Note : Your CSM will contact you if your environment is not impacted by this maintenance update

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team
Dec 12, 17:01 EST
Completed - The scheduled maintenance has been completed.
Jan 15, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 20:00 EST
Update - Please be advised that the planned Maintenance Update for Ellucian Analytics originally scheduled for December 20 has been postponed and will now be deployed on the Test and Production environments on January 14.

New planned window:
01/14/2019 @ 08:00 p.m. to 01/15/2019 @ 02:00 a.m. Eastern

Customer Action: As a result of CR-000163766, Banner clients should reload their data in Analytics in order for the timestamp to be corrected. Loading or reloading data can be done through the Administrative Application.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,

Your Ellucian Cloud Services Team
Jan 10, 18:28 EST
Update - Ellucian Analytics Maintenance December Release for tonight has been postponed. You will be notified once a new window is finalized.
Dec 20, 17:31 EST
Update - We will be undergoing scheduled maintenance during this time.
Dec 20, 17:12 EST
Update - Customer Action: As a result of CR-000163766, Banner clients should reload their data in Analytics in order for the timestamp to be corrected. Loading or reloading data can be done through the Administrative Application.
Dec 17, 12:37 EST
Update - Window: 12/20 @ 8 p.m Eastern to 12/21 @ 2 a.m Eastern
Dec 13, 17:19 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Analytics December Release will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window: 12/20 @ 8 p.m Eastern to 12/20 @ 2 a.m Eastern

Activity: Deploy release in the Test and Production environments.

Impact: The environments will be unavailable during the maintenance window. Please make sure no loads are in progress at the start of the maintenance window. Any loads and scheduled jobs in progress will be interrupted and will have to be re-triggered once the deployment is done. 

Dependencies: None

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Dec 13, 17:09 EST
Jan 14, 2019
Completed - The scheduled maintenance has been completed.
Jan 14, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 21:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T3 Update will be deployed on the Prod environment. This notification details the maintenance timeline and planned work.

Window: 01/14/2019, 9:00 PM to 01/14/2019, 11:00 PM Eastern

Impact: The Prod environment will be unavailable during the maintenance window.

Documentation: The following T3 updates will be installed in Colleague Prod environment on Monday 1/14/19 at 9 pm EST.

SU020319-1805 - Critical Release for Academic Program Status
SU020378-1805 - Colleague Tax Table Updates for MA, MS, ND, VT
SU020228-1805 - Colleague Year-End Regulatory 1095-C PDF Update for Tax Year 2018

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success
Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jan 9, 15:00 EST
Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019
Completed - The scheduled maintenance has been completed.
Jan 11, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 05:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T3 Update will be deployed on the Dev/Test environment. This notification details the maintenance timeline and planned work.

Window: 01/11/2019, 5:00 AM to 01/11/2019, 7:00 AM Eastern

Impact: The Dev/Test environment will be unavailable during the maintenance window.

Documentation: The following T3 updates will be installed in Colleague Dev and Test environments on Friday at 6 AM EST. These updates will be installed in your production eniornment on Monday night at 9 pm EST.

SU020319-1805 - Critical Release for Academic Program Status
SU020378-1805 - Colleague Tax Table Updates for MA, MS, ND, VT
SU020228-1805 - Colleague Year-End Regulatory 1095-C PDF Update for Tax Year 2018

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success
Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jan 9, 15:00 EST
Jan 10, 2019
Completed - The scheduled maintenance has been completed.
Jan 10, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 21:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please disregard previous notification dated 1/8/2019 @ 4 p.m Eastern that was sent in error in reference to the maintenance update for Ellucian Ethos Extend to be deployed in the Test and Production environments.

Update: The maintenance for Ellucian Ethos Extend is an infrastructure upgrade and will not include any product releases

Window: 1/10/2019 @ 9 p.m Eastern to 1/10/2019 @ 11 p.m Eastern

Activity: Infrastructure Maintenance in the Test and Production environments.

Impact: The environments will be unavailable during the maintenance window.

Dependencies: None

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jan 10, 15:00 EST
Completed - The scheduled maintenance has been completed.
Jan 10, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 04:01 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Elevate 8.17 will be deployed to the Test environment. This notification details the maintenance time line and planned work.

(Deployment to the production platform will follow approximately two weeks later and will be notified separately.)

Window: Thursday 01/10/2019 @ 04:00 a.m. to 01/10/2019 @ 08:00 a.m. Eastern

Activity: Deploy Elevate release 8.17 to the Test environment.

Impact: The Test environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on The Ellucian HUB.

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Production major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Please note: Planned roll-out to production 31st January

Thank You,
Your Ellucian Cloud Services Team

Start time

Jan 10, 04:00 EST

Estimated duration

4 hours

Components affected

Ellucian Elevate - U.S.
Ellucian Elevate - Canada
Jan 3, 17:02 EST
Jan 9, 2019
Completed - The scheduled maintenance has been completed.
Jan 9, 14:54 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 3, 23:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

eCRM SaaS Maintenance

All Ellucian CRM PROD Platforms
January 3, 2019 at 11 pm EST

DETAILS:
As part of our ongoing efforts to optimize service, Ellucian needs to perform infrastructure maintenance.

WINDOW:
PROD systems will be updated on Thursday, January 3, 2019 starting at 11 pm EST and concluding by 1 am EST January 4, 2019.

IMPACT:
There is no downtime expected while the maintenance is being performed however there is a chance of intermittent slowness or the occasional disconnect during the window.

ACTION REQUIRED:
There are no actions required. This announcement is for informational purposes only.

If you have any questions about this maintenance, please contact your Customer Success Manager.

Thank You,
Ellucian Cloud Team
Jan 3, 15:00 EST
Completed - The scheduled maintenance has been completed.
Jan 9, 13:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 10:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ellucian Intelligent Learning Platform will be deployed in the Preview environment. This notification details the maintenance timeline and planned work.

Note: A Maintenance Update for Ellucian Intelligent Learning Platform will be deployed in Production environment on 01/30/2019 @ 8 p.m EST

Window: 01/09/2019 @ 10 a.m Eastern to 01/09/2019 @ 1 p.m Eastern

Activity: Deploy release in the Preview environment.

Impact: Preview environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on The Ellucian HUB, https://ellucian.force.com/clients/a111M00000O3E1O

Dependencies: None

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jan 4, 17:01 EST
Completed - The scheduled maintenance has been completed.
Jan 9, 06:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 04:30 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T3 Update will be deployed on the Dev/Test environment. This notification details the maintenance timeline and planned work.

Window: 01/09/2019, 4:30 AM to 01/09/2019, 6:30 AM Eastern

Impact: The Dev/Test environment will be unavailable during the maintenance window.

Documentation: The following 2 updates will be applied to Dev and Test Environments on Wed Jan 9th at 4:30 EST. These updates will be applied in production as part of Q4 update on Jan 23, 2019.

SU020304-1805*2
IN020311*3

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success
Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jan 8, 18:22 EST
Jan 8, 2019
Completed - The scheduled maintenance has been completed.
Jan 8, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 13:01 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Quercus 8.17 will be deployed to the Test environment. This notification details the maintenance time line and planned work.

(Deployment to the production platform will follow approximately two weeks later and will be notified separately.)

Window:
Tuesday January 8th - starting at 6:00 p.m. GMT, and concluding on January 8th at 10:00 p.m. GMT

Activity: Deploy Quercus release 8.17 to the Test environment.

Impact: The Test environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on The Ellucian HUB.

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Production major business processes, integration with ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.


Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Please note: Planned roll-out to production 29th January

Thank You,
Your Ellucian Cloud Services Team

Start time

Jan 08, 1800 UTC

Estimated duration

4 hours

Components affected

Ellucian Quercus - Europe
Ellucian Quercus - Australia.
Jan 3, 17:03 EST
Jan 7, 2019

No incidents reported.

Jan 6, 2019

No incidents reported.

Jan 5, 2019

No incidents reported.

Jan 4, 2019

No incidents reported.