Ellucian Cloud Status
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 09:00 EDT
Scheduled - This notice is to inform you of plans to upgrade your CRM deployments within the Ellucian Cloud.

Targeted Test upgrade windows

CRM Recruit, 6/28/18 - 7/17/18
CRM Advise, 7/9/18 - 7/20/18
CRM Advance, 7/9/18 - 7/20/18

Specific timing for your institution will be shared directly with you.

To mitigate upgrade risk, Ellucian will be cloning your Production organization and replacing your current Test. If configuration is present with your Test organization that is needed in Production, you will be responsible for transferring configuration.

For Recruit, you will be required to transfer configuration prior to June 28th, 2018.
For Advise and Advance, you will be required to transfer prior to July 6th, 2018.

Targeted Production upgrade windows

CRM Recruit, 7/19/18 - 7/27/18
CRM Advise, 7/30/18 - 8/1/18
CRM Advance, 8/5/18 - 8/6/18

Specific timing for your institution will be shared directly with you.

Testing Note

Ellucian will continue to provide a standard 3-week testing period between the Test and Production upgrades, per our SaaS policy. The goal of the Test period is to verify that current business operations are unimpeded after an upgrade. New functionality is delivered turned off and may be configured after the upgrade.

Should you encounter issues during testing, please contact Action Line.

Note: During the testing period ad hoc cloning requests cannot be accommodated

RELEASE INFORMATION:

Release information including upgrade windows, may be found on eCommunities.


If you have any questions about this maintenance, please do not hesitate to reach out to your Customer Success Manager.

Thank you,
Cloud Operations and Customer Success teams

About This Site

Ellucian Cloud planned maintenance or unplanned service impacting events affecting multiple client production systems are announced and logged on this page.

To report production system outages or request immediate attention of the Ellucian Enterprise Operations Center (EOC) please call:
+1 (844) 358-7222 (US/Canada Toll Free) or +1 (407) 215-3970 (International Toll), Use Prompt 3

Application Hosting Services (AHS)   Operational
Ellucian SaaS Operational
Ellucian Advance   Operational
Ellucian Elevate   Operational
Ellucian eTranscripts   Operational
Ellucian Mobile Cloud   Operational
Ellucian Advise   Operational
Ellucian Recruit   Operational
Ellucian Quercus   Operational
Ellucian Workflow   Operational
Ellucian Intelligent Learning Platform   Operational
Ellucian Ethos Platform Operational
Ellucian Analytics   Operational
Ethos Data Access   Operational
Ethos Extend   Operational
Ethos Integration - Canada   Operational
Ethos Integration - Europe   Operational
Ethos Integration - U.S.   Operational
Monitoring   Operational
AWS Health Status ? Operational
AWS ec2-us-east-1   Operational
AWS ec2-us-west-2   Operational
AWS ec2-eu-west-1   Operational
AWS ec2-ca-central-1   Operational
AWS rds-us-east-1   Operational
AWS rds-us-west-2   Operational
AWS rds-eu-west-1   Operational
AWS rds-ca-central-1   Operational
AWS s3-us-standard   Operational
AWS route53   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Ellucian Analytics Hot-Fix Release Jul 23, 20:00-23:00 EDT
ELLUCIAN CLOUD SERVICES

As part of our ongoing support for customers using Ellucian Analytics, we are continuing to deliver critical releases as needed. In this release, we are addressing defects experienced by our
Analytics customers.

Window: 07/23 @ 8 p.m Eastern to 07/23 @ 11 p.m Eastern

Activity: Deploy Hot-Fix into Test and Prod environments.

Impact: There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or occasional disconnect during the window.

Dependencies: None

Customer Action: There is no action required by Customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Jul 19, 17:00 EDT
ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Quercus 8.15.0.3 will be deployed in the Production environment. This notification details the maintenance timeline and planned work.


Note: Quercus 8.15.0.3 will be deployed in Production on July 24, 2018


Window:
*** This notification is for our customers in Europe and the Middle East only ***
Tuesday July 24th - starting at 6:00 PM British Summer Time and concluding by 10:00 PM BST.

*** This notification is for our customers in the Asia Pacific region only ***
Tuesday July 24th - starting at 2:00 PM British Summer Time and concluding by 6:00PM BST.

Activity: Deploy Quercus release 8.15.0.3 in the Production environment.


Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on The Ellucian HUB.

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success
Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Jul 20, 16:00 EDT
ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Workflow July release will be deployed in the Prod environment. This notification details the maintenance timeline and planned work.

Window: July 24th, 2018 5:00PM Eastern to July 24th, 2018 8:00PM Eastern

Activity: Deploy release in the prod environment.

Impact: There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or occasional disconnects.

Documentation: Release documentation can be found here : https://ellucian.my.salesforce.com/a111M00000O1yG9

Client Action: There is no action required by Customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Jul 18, 19:52 EDT
ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Intelligent Learning Platform 4.5.5.12 will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window: July 25 @ 8 p.m. to July 25 @ 11 p.m. Eastern.

Activity: Deploy release in the Production environment.

Impact: Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found here : https://ellucian.force.com/clients/a111M00000FHLDY

Dependencies: None

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Jul 18, 12:03 EDT
Past Incidents
Jul 22, 2018

No incidents reported today.

Jul 21, 2018

No incidents reported.

Jul 20, 2018

No incidents reported.

Jul 19, 2018
Completed - The scheduled maintenance has been completed.
Jul 19, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 20:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Elevate team will be performing maintenance on their Production environment. This notification details the maintenance timeline and planned work.



Window: 19-July-2018 8pm Eastern to 19-July-2018 9pm Eastern

Activity: The Ellucian cloud team will be performing infrastructure maintenance tonight as part of our ongoing efforts to optimize Elevate performance and availability. There is no service disruption expected.

Impact: None.

Client Action: No Action Required.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success
Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 19, 17:00 EDT
Completed - The scheduled maintenance has been completed.
Jul 19, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 04:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Elevate 8.15.0.3 will be deployed in the Test environment. This notification details the maintenance timeline and planned work.


Note: Elevate 8.15.0.3 will be deployed in Test on July 19, 2018


Window: 7/19/2018 @ 4 a.m. to 7/19/2018 @ 8 a.m.


Activity: Deploy Elevate release 8.15.0.3 in the Test environment.


Impact: The Test environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on The Ellucian HUB.

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success
Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 17, 06:45 EDT
Jul 18, 2018
Completed - The scheduled maintenance has been completed.
Jul 18, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 21:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Ellucian SaaS Maintenance
Ellucian CRM ADVANCE, ADVISE, and RECRUIT
US PROD July 18th @ 9 PM EST

DETAILS:
As part of our ongoing SaaS operations, Ellucian needs to perform an infrastructure maintenance.

WINDOW:
PROD systems will be updated on Wednesday July 18th - starting at 9PM Eastern and concluding at 10 PM Eastern.

IMPACT:
There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or the occasional disconnect during the window.

ACTION REQUIRED:
There is no action required by Customers. This announcement is for informational purposes only.

If you have any questions about this maintenance please do not hesitate to reach out to your customer success manager.

Thank You,
Your Ellucian Cloud Services Team
Jul 17, 19:59 EDT
Jul 17, 2018
Completed - The scheduled maintenance has been completed.
Jul 17, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 09:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Quercus 8.15.0.3 will be deployed in the Test environment. This notification details the maintenance timeline and planned work.


Note: Quercus 8.15.0.3 will be deployed in Test on July 17, 2018


Window:
*** This notification is for our customers in Europe and the Middle East only ***
Tuesday July 17th - starting at 6:00 PM British Summer Time and concluding by 10:00 PM BST.

*** This notification is for our customers in the Asia Pacific region only ***
Tuesday July 17th - starting at 2:00 PM British Summer Time and concluding by 7:00PM BST.

Activity: Deploy Quercus release 8.15.0.3 in the Test environment.


Impact: The Test environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on The Ellucian HUB.

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success
Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 13, 16:10 EDT
Jul 16, 2018
Completed - The scheduled maintenance has been completed.
Jul 16, 21:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 20:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** Asia Pacific region only **
July 16th @11:00 AM to July 16th @11:30 AM Eastern

** EU, US & Canada regions **
July 16th @8:00 PM to July 16th @9:30 PM Eastern

Activity: Deploy release in the Test and Production environments.

Impact: There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or occasional disconnects.

Documentation: Release documentation can be found on The Ellucian HUB.
https://ellucian.force.com/clients/a111M00000O2YGo

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 11, 20:04 EDT
Jul 15, 2018

No incidents reported.

Jul 14, 2018

No incidents reported.

Jul 13, 2018
Resolved - The Ellucian Elevate US environment had experienced a brief interruption of service as of 9:57 AM ET on July 13, 2018. Services were restored as of 10:22 AM ET.

An Incident Summary detailing the timeline and resolution of the incident will be available for review within the designated time frame defined in the SLA.

Contact: If you have any questions or concerns about this notification, please contact your Customer Success Manager.

Thank You,
Your Ellucian Cloud Operations Team
Jul 13, 10:31 EDT
Completed - The scheduled maintenance has been completed.
Jul 13, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 04:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that infrastructure upgrade is being carried out to Elevate Production environment. This notification details the maintenance timeline and planned work.

Note: The Elevate infrastructure upgrade will be carried out in Production on 7/13/2018


Window: 7/13/2018 @ 4 AM to 7/13/2018 @ 5 AM Eastern
Activity: Upgrade Elevate Infrastructure in the Production environment.


Impact: The environment will be unavailable during the maintenance window.

Dependencies: None.

Client Action: No action is required.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 11, 18:10 EDT
Completed - The scheduled maintenance has been completed.
Jul 13, 02:44 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 01:00 EDT
Update - Client Action: Perform the Diagnostics test. After the upgrade is complete, in the eTranscripts Send 1.3 version make sure to verify the diagnostics for your institution.

To do this, perform the following steps:

1. Log in to eTranscripts Send 1.3 application (https://etranscripts.elluciancloud.com/) using the valid credentials.
2. On the left side pane of the application, click Diagnostics.
3. On the Diagnostics page, enter your institution name or OPEID and click Test.
4. The message, “Diagnostics Passed” should be displayed.
Jul 12, 07:48 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian eTranscript Send 1.3 will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window: 7/13/2018 @ 1:00 AM to 7/13/2018 @ 3:00 AM Eastern

Activity: Deploy eTranscripts Send 1.3 release in Production environment.

Impact: The production environment will not be available during the upgrade.

Dependencies: None

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 10, 09:02 EDT
Jul 12, 2018

No incidents reported.

Jul 11, 2018

No incidents reported.

Jul 10, 2018
Completed - The scheduled maintenance has been completed.
Jul 10, 21:00 EDT
Update - The maintenance has been extended for 1 hour until 9 PM EST.
Jul 10, 20:03 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 17:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Workflow July release will be deployed in the Test environment. This notification details the maintenance timeline and planned work.

Window: July 10th, 2018 5:00PM Eastern to July 10th, 2018 8:00PM Eastern

Activity: Deploy release in the test environment.

Impact: There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or occasional disconnects.

Documentation: Release documentation can be found here : https://ellucian.my.salesforce.com/a111M00000O1yG9

Client Action: There is no action required by Customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 6, 20:00 EDT
Resolved - The Ellucian Elevate US environments had experienced an interruption of service as of 10:02 AM ET on July 10, 2018. Services were restored as of 10:17 AM ET.

The Cloud Team asks that all clients and internal partners log in to test their connectivity.

An Incident Summary detailing the timeline and resolution of the incident will be available for review within the designated time frame defined in the SLA.

Contact: If you have any questions or concerns about this notification, please contact your Customer Success Manager.

Thank You,
Your Ellucian Cloud Operations Team
Jul 10, 10:24 EDT
Jul 9, 2018

No incidents reported.

Jul 8, 2018

No incidents reported.