Ellucian Cloud Status
All Systems Operational

About This Site

Ellucian Cloud planned maintenance or unplanned service impacting events affecting multiple client production systems are announced and logged on this page.

To report production system outages or request immediate attention of the Ellucian Enterprise Operations Center (EOC) please call:
+1 (844) 358-7222 (US/Canada Toll Free) or +1 (407) 215-3970 (International Toll), Use Prompt 3

Application Hosting Services (AHS)   Operational
Ellucian SaaS Operational
Ellucian Banner SaaS   Operational
Ellucian Colleague SaaS   Operational
Ellucian Advance   Operational
Ellucian Elevate   Operational
Ellucian eTranscripts   Operational
Ellucian Mobile Cloud   Operational
Ellucian Advise   Operational
Ellucian Recruit   Operational
Ellucian Quercus   Operational
Ellucian Workflow   Operational
Ellucian Intelligent Learning Platform   Operational
Ellucian Ethos Platform Operational
Ellucian Analytics   Operational
Ethos Data Access   Operational
Ethos Extend   Operational
Ethos Integration - Canada   Operational
Ethos Integration - Europe   Operational
Ethos Integration - U.S.   Operational
Monitoring   Operational
AWS Health Status ? Operational
AWS ec2-us-east-1   Operational
AWS ec2-us-west-2   Operational
AWS ec2-eu-west-1   Operational
AWS ec2-ca-central-1   Operational
AWS rds-us-east-1   Operational
AWS rds-us-west-2   Operational
AWS rds-eu-west-1   Operational
AWS rds-ca-central-1   Operational
AWS s3-us-standard   Operational
AWS route53   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Ellucian SaaS CRM Recruit
October Monthly Software Update
Deploy to PROD October 17th

DETAILS:
As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, we are continuing to deliver maintenance releases to resolve critical Change Requests on a monthly cycle.

These Maintenance Updates (MUs) do not require institutional intervention to engage, configure, or test as there are no new features being released, and all corrections occur outside of the solution management process.

Details about the Change Requests (CRs) included in the update can be found here:
https://ecommunities.ellucian.com/message/224279#224279

WINDOW:
Wednesday, October 17th @ 8:00 PM concluding by Wednesday, October 17th @ 10:00 PM Eastern time.

IMPACT:
There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or the occasional disconnect during the window.

ACTION REQUIRED:
There is no action required by Customers. This announcement is for informational purposes only.

If you have any questions about this exciting enhancement to your cloud experience please do not hesitate to reach out to your customer success manager.

Thank You,
Your Ellucian Cloud Services Team
Posted on Oct 15, 13:02 EDT
Colleague SaaS Q3 Production updates. Oct 17, 21:00 - Oct 18, 01:00 EDT
ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS Q3 Update will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

The Ellucian Colleague Q3 Update will be deployed in Production on 10/17/2018.

Window: 10/17/2018, 9 PM to 10/18/2018, 1 AM Eastern

Impact: The production environment will be unavailable during the maintenance window.

Documentation: The Ellucian Hub has a detailed list of what is included in this release.

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success
Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Oct 4, 15:33 EDT
ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ethos Data Access will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window: 10/22/2018 @ 7 p.m Eastern to 10/22/2018 @ 10 p.m Eastern

Activity: Deploy release in the Test and Production environments.

Impact: The environments will be unavailable during the maintenance window. Please make sure no data loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.

Dependencies: None

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Oct 15, 19:05 EDT
Past Incidents
Oct 17, 2018

No incidents reported today.

Oct 16, 2018
Completed - The scheduled maintenance has been completed.
Oct 16, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 10:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Workflow October release will be deployed in the Test environment. This notification details the maintenance timeline and planned work.

Note: Ellucian Workflow October release will be deployed in Production environment on 10/29/2018 @ 8 p.m Eastern to 10/29/2018 @ 11 p.m

Window: 10/16/2018 @ 10 a.m Eastern to 10/16/2018 @ 1 p.m Eastern

Activity: Deploy release in the Test environment.

Impact: Test environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on The Ellucian HUB, https://ellucian.force.com/clients/a111M00000O3ADo

Dependencies: None

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Oct 10, 20:00 EDT
Oct 15, 2018

No incidents reported.

Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018

No incidents reported.

Oct 11, 2018
Completed - The scheduled maintenance has been completed.
Oct 11, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 00:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Elevate 8.16 will be deployed in the Test environment. This notification details the maintenance timeline and planned work.


Note: Elevate 8.16 will be deployed in Test on October 11, 2018

Window: 10/11/2018 12 a.m EST to 10/11/2018 12 p.m. EST


Activity: Deploy Elevate release 8.16 in the Test environment.


Impact: The Test environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on The Ellucian HUB.

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Client Notice :
Planned Release to Production : Elevate 8.16 is planned to be released to the Production environment on November 8th, 2018

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success
Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Oct 4, 17:53 EDT
Oct 10, 2018
Completed - The scheduled maintenance has been completed.
Oct 10, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 21:00 EDT
Scheduled - Ellucian SaaS CRM Advise
August Monthly Software Update
Deploy to PROD October 10th

DETAILS:
As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advise in the cloud, we are continuing to deliver maintenance releases to resolve critical Change Requests on a monthly cycle.

These Maintenance Updates (MUs) do not require institutional intervention to engage, configure, or test as there are no new features being released, and all corrections occur outside of the solution management process.

Details about the Change Requests (CR) included in the update can be found here:
https://ecommunities.ellucian.com/message/223289

WINDOW:
Wednesday, October 10th @ 9:00 PM concluding by Wednesday, October 10th @ 11:00 PM Eastern time.

IMPACT:
There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or the occasional disconnect during the window as well.

ACTION REQUIRED:
There is no action required by Customers. This announcement is for informational purposes only.

If you have any questions about this exciting enhancement to your cloud experience please do not hesitate to reach out to your customer success manager.

Thank You,
Your Ellucian Cloud Services Team
Oct 8, 14:04 EDT
Completed - The scheduled maintenance has been completed.
Oct 10, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 19:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ethos Data Access will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window: 10/10/2018 @ 7 p.m to 10/10/2018 @ 10 p.m Eastern

Activity: Deploy release in the Test and Production environments.

Impact: The environments will be unavailable during the maintenance window. Please make sure no data loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.

Dependencies: None

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Oct 4, 20:00 EDT
Completed - The scheduled maintenance has been completed.
Oct 10, 15:00 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 10, 12:53 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 10:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ellucian Intelligent Learning Platform will be deployed in the Preview environment. This notification details the maintenance timeline and planned work.

Note: A Maintenance Update for Ellucian Intelligent Learning Platform will be deployed in Production environment on 10/31/2018 @ 8 p.m EST

Window: 10/10/2018 @ 10 a.m Eastern to 10/10/2018 @ 1 p.m Eastern

Activity: Deploy release in the Preview environment.

Impact: Preview environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on The Ellucian HUB, https://ellucian.force.com/clients/a111M00000FHLDx

Dependencies: None

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Oct 3, 20:48 EDT
Oct 9, 2018
Completed - The scheduled maintenance has been completed.
Oct 9, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 00:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Quercus 8.16 will be deployed in the Test environment. This notification details the maintenance timeline and planned work.


Note: Quercus 8.16 will be deployed in Test on October 9th, 2018


Window:
*** This notification is for our customers in Europe and the Middle East only ***
Tuesday October 9th - starting at 5:00 AM British Summer Time and concluding by 5:00 PM BST.

*** This notification is for our customers in the Asia Pacific region only ***
Tuesday September 18th - starting at 5:00 AM British Summer Time and concluding by 5:00 PM BST.

Activity: Deploy Quercus release 8.16 in the Test environment.


Impact: The Test environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on The Ellucian HUB.

Dependencies: None


Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Client Notice :
Planned Release to Production : Quercus 8.16 is planned to be released to the Production environment on October 30 2018

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success
Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Oct 2, 16:00 EDT
Oct 8, 2018
Completed - The scheduled maintenance has been completed.
Oct 8, 22:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 20:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** Asia Pacific region only **
Oct 8th @11:00 AM to Oct 8th @1:00 PM Eastern

** EU, US & Canada regions **
Oct 8th @8:00 PM to Oct 8th @10:00 PM Eastern

Activity: Deploy release in the Test and Production environments.

Impact: There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or occasional disconnects.

Documentation: Release documentation can be found on The Ellucian HUB.
https://ellucian.force.com/clients/a111M00000LpsNJ

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Oct 5, 16:58 EDT
Oct 7, 2018

No incidents reported.

Oct 6, 2018

No incidents reported.

Oct 5, 2018

No incidents reported.

Oct 4, 2018
Completed - The scheduled maintenance has been completed.
Oct 4, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 20:00 EDT
Scheduled - As part of our ongoing support for customers using Ellucian Analytics, we are continuing to deliver fixes for critical issues as needed.

Window: 10/04 @ 8 p.m Eastern to 10/04 @ 10 p.m Eastern

Activity: Deploy Hot-Fix into Test and Prod environments.

Impact: There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or occasional disconnects.  

Dependencies: None

Customer Action: There is no action required by Customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You, 
Your Ellucian Cloud Services Team
Oct 2, 17:54 EDT
Completed - The scheduled maintenance has been completed.
Oct 4, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 20:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Ellucian SaaS Maintenance
Ellucian CRM ADVANCE
US PROD October 4th @ 8 PM EST

DETAILS:
As part of our ongoing efforts to optimize service, Ellucian needs to perform infrastructure maintenance.

WINDOW:
PROD systems will be updated on Thursday, October 4th starting at 8 PM Eastern and concluding at 9 PM Eastern.

IMPACT:
There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or the occasional disconnect during the window.

ACTION REQUIRED:
There is no action required by Customers. This announcement is for informational purposes only.

If you have any questions about this maintenance please do not hesitate to reach out to your customer success manager.

Thank You,
Your Ellucian Cloud Services Team
Oct 4, 19:00 EDT
Oct 3, 2018

No incidents reported.