Ellucian Cloud Status
All Systems Operational

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Ellucian Cloud planned maintenance or unplanned service impacting events affecting multiple client production systems are announced and logged on this page.

To report production system outages or request immediate attention of the Ellucian Enterprise Operations Center (EOC) please call:
+1 (844) 358-7222 (US/Canada Toll Free) or +1 (407) 215-3970 (International Toll), Use Prompt 3

Application Hosting Services (AHS)   Operational
Ellucian SaaS Operational
Ellucian Advance   Operational
Ellucian Elevate   Operational
Ellucian eTranscripts   Operational
Ellucian Mobile Cloud   Operational
Ellucian Advise   Operational
Ellucian Recruit   Operational
Ellucian Quercus   Operational
Ellucian Workflow   Operational
Ellucian Intelligent Learning Platform   Operational
Ellucian Ethos Platform Operational
Ellucian Analytics   Operational
Ethos Data Access   Operational
Ethos Extend   Operational
Ethos Integration - Canada   Operational
Ethos Integration - Europe   Operational
Ethos Integration - U.S.   Operational
Monitoring   Operational
AWS Health Status ? Operational
AWS ec2-us-east-1   Operational
AWS ec2-us-west-2   Operational
AWS ec2-eu-west-1   Operational
AWS rds-us-east-1   Operational
AWS rds-us-west-2   Operational
AWS rds-eu-west-1   Operational
AWS s3-us-standard   Operational
AWS route53   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
As part of the Q'1 upgrade for Ellucian CRM Recruit, the URL for Communication Plan providers is changing. Once the Recruit 5.0 upgrade is complete, you will need to replace 'CRM' with 'ts' (indicating Task Services) in the Ellucian CRM Recruit URL:

Example:

Current URL: https://Client01CRM.elluciancrmrecruit.com
New URL: https://Client01ts.elluciancrmrecruit.com

Once this update is made in your Communication Plan Vendor account (i.e.: Twillio, Sparkpost, SFMC), you will be able to send messages from your Ellucian CRM Recruit system.

If you have any questions regarding this change, please contact your Customer Success Manager.
Posted on Mar 29, 19:24 EDT
Past Incidents
Apr 21, 2018

No incidents reported today.

Apr 20, 2018
Completed - The scheduled maintenance has been completed.
Apr 20, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 14:00 EDT
Scheduled - Ellucian CRM Advance
April Monthly Software Update
Deploy to NON-PROD APR 20

DETAILS:
As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, we are continuing to deliver maintenance releases to resolve critical Change Requests on a monthly cycle. These Maintenance Updates (MUs) do not require institutional intervention to engage, configure, or test as there are no new features being released, and all corrections occur outside of the solution management process.

April's scheduled MU is being deployed to the Advance 2.0 Non-production environments on Friday, April 20th from 2:00 PM to 3:00 PM Eastern time.

The production April MU will be included as part of the production upgrades already scheduled for the week of 4/23.

Details about the CR's included in the update can be found in the support center.

WINDOW:
Friday, April 20th from 2:00 PM Eastern time to 3:00 PM Eastern time.

IMPACTS:
There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or the occasional disconnect during the window as well.

ACTION REQUIRED:
There is no action required by Customers. This announcement is for informational purposes only.

If you have any questions about this exciting enhancement to your cloud experience please do not hesitate to reach out to your customer success manager.
Apr 19, 15:21 EDT
Completed - The scheduled maintenance has been completed.
Apr 20, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 04:00 EDT
Scheduled - Ellucian Elevate
Fixpack 8.14.0.4
Deploy to NONPROD APR 20

DETAILS:
This fixpack release addresses several change requests and defect corrections. For more information, please consult the Ellucian Elevate Software Update 8.14.0.4 documentation found in the support center.

WINDOW:
Friday, April 20th starting at 4:00 AM and concluding around 8:00 AM Eastern Time (ET).

IMPACTS:
The Non-Production system will be unavailable during the upgrade.

ACTION REQUIRED:
Once the upgrade has completed, please log in and conduct your standard testing to validate current functionality. If you encounter any issues, please log a case with the Action Line.

Please Note: The current schedule for production deployment is Thursday, April 26th from 4:00 AM to 8:00 AM Eastern time.
Apr 18, 16:53 EDT
Apr 19, 2018
Completed - The scheduled maintenance has been completed.
Apr 19, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 20:00 EDT
Scheduled - Ellucian Analytics
April Monthly Software Update
Deploy to NON-PROD and PROD APR 19

DETAILS:
As part of our ongoing support for customers using Ellucian Analytics, we are continuing to deliver maintenance releases to resolve Change Requests and enhancements on a monthly cycle. These Maintenance Updates (MUs) do not require institutional intervention to engage, configure, or test as there are no new features being released, and all corrections occur outside of the solution management process.

In this release we are including some security enhancements in addition to addressing defects for users with Administrative access to more than one tenant and provided updated seed values for setting up goals in the Administrative interface.

WINDOW:
Thursday, April 19th @ 8:00 PM Eastern Time concluding by 10:00 PM Eastern time.

IMPACTS:
There is no downtime expected while the update is being deployed.

ACTION REQUIRED:
There is no action required by Customers. This announcement is for informational purposes only.

If you have any questions about this exciting enhancement to your cloud experience please do not hesitate to reach out to your customer success manager.
Apr 18, 16:18 EDT
Completed - The scheduled maintenance has been completed.
Apr 19, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 23:00 EDT
Scheduled - Ellucian SaaS CRM Recruit
February Monthly Software Update
Deploy to PROD APR 18

DETAILS:
As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, we are continuing to deliver maintenance releases to resolve critical Change Requests on a monthly cycle.

These Maintenance Updates (MUs) do not require institutional intervention to engage, configure, or test as there are no new features being released, and all corrections occur outside of the solution management process.

Details about the CR's included in the update can be found here: https://ecommunities.ellucian.com/thread/61091

WINDOW:
Wednesday, April 18th @ 11:00 PM Eastern to Thursday, April 19th @ 8:00 AM Eastern

IMPACTS:
There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or the occasional disconnect during the window as well.

ACTION REQUIRED:
There is no action required by Customers. This announcement is for informational purposes only.

If you have any questions about this exciting enhancement to your cloud experience please do not hesitate to reach out to your customer success manager.
Apr 18, 05:09 EDT
Apr 17, 2018
Completed - The scheduled maintenance has been completed.
Apr 17, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 20:00 EDT
Scheduled - Maintenance Notification
Ellucian SaaS CRM Recruit 4.9 PROD

DETAILS:
We are performing work in our Recruit 4.9 production environments to accommodate recent changes in Google certificates trust methodology.

WINDOW:
Tuesday, April 17th @ 8:00 PM until 10:00 PM Eastern Time

IMPACTS:
There will be no downtime, but there will be intermittent disconnects.

ACTION REQUIRED:
There is no action required by Customers. This announcement is for informational purposes only.

If you have any questions about this exciting enhancement to your cloud experience please do not hesitate to reach out to your customer success manager.
Apr 17, 12:05 EDT
Completed - The scheduled maintenance has been completed.
Apr 17, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 15:01 EDT
Scheduled - Ellucian SaaS CRM Recruit
February Monthly Software Update
Deploy to TEST April 17th

DETAILS:
As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, we are continuing to deliver maintenance releases to resolve critical Change Requests on a monthly cycle.

These Maintenance Updates (MUs) do not require institutional intervention to engage, configure, or test as there are no new features being released, and all corrections occur outside of the solution management process.

April's scheduled MU is being deployed to TEST environments on Tuesday, April 17th from 3:00 PM to 5:00 PM, followed by PROD environments on April 18th, 2018 from 11:00 PM to April 19th at 8:00 AM.

Details about the CR's included in the update can be found here: https://ecommunities.ellucian.com/thread/61091

WINDOW:
Tuesday, April 17th @ 3:00 PM concluding by 5:00 PM Eastern time.

IMPACTS:
There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or the occasional disconnect during the window as well.

ACTION REQUIRED:
There is no action required by Customers. This announcement is for informational purposes only.

If you have any questions about this exciting enhancement to your cloud experience please do not hesitate to reach out to your customer success manager.
Apr 16, 18:03 EDT
Apr 16, 2018
Completed - The scheduled maintenance has been completed.
Apr 16, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 15:00 EDT
Scheduled - Ellucian SaaS CRM Advise
April Monthly Software Update
Deploy to TEST April 16

DETAILS:
As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advise in the cloud, we are delivering our next Monthly Software Update on Monday, April 16th to CRM Advise TEST Environments.

These Monthly Updates do not require institutional intervention to engage, configure, or test as there are no new features being released and all corrections occur outside of the solution management process. There will be no downtime for your environment for this update.

Details about the CR's included in the update can be found here: https://ecommunities.ellucian.com/message/198171

**Please Note: This update will only affect environments that have been or are going to be upgraded to Advise 2.0.

WINDOW:
Monday, April 16 - starting at 3 PM and ending at 5 PM Eastern.

IMPACTS:
There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or the occasional disconnect during the window.

ACTION REQUIRED:
There is no action required by Customers. This announcement is for informational purposes only.

If you have any questions about this exciting enhancement to your cloud experience please do not hesitate to reach out to your Customer Success Manager.
Apr 16, 11:10 EDT
Apr 15, 2018

No incidents reported.

Apr 14, 2018

No incidents reported.

Apr 13, 2018

No incidents reported.

Apr 12, 2018
Completed - The scheduled maintenance has been completed.
Apr 12, 22:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 20:01 EDT
Scheduled - Ellucian SaaS Maintenance
Ellucian CRM ADVANCE, ADVISE, and RECRUIT
Updates to PROD APRIL 12th @ 8 PM EST

DETAILS:
As part of our ongoing SaaS operations, Ellucian needs to run maintenance on AWS.

WINDOW:
PROD systems will be updated on Thursday April 12th - starting at 8PM Eastern and concluding around 10 PM Eastern.

IMPACTS:
There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or the occasional disconnect during the window.

ACTION REQUIRED:
There is no action required by Customers. This announcement is for informational purposes only.

If you have any questions about this maintenance please do not hesitate to reach out to your customer success manager.
Apr 12, 18:19 EDT
Apr 11, 2018

No incidents reported.

Apr 10, 2018
Completed - The scheduled maintenance has been completed.
Apr 10, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 04:00 EDT
Scheduled - Ellucian SaaS Maintenance
Ellucian Elevate 8.14.0.3 Fixpack
Deployment to PROD - APRIL 10, 2018

DESCRIPTION OF PLANNED WORK:
This notice is to inform you about planned fixpack maintenance to the Ellucian Elevate PROD environments on Tuesday April 10th, 2018.

Release notes are available from the support centre, here: https://ellucian.force.com/clients/sfc/#version?selectedDocumentId=0691M000003S6OE


IMPORTANT NOTE: PROD Deployment is planned for Tuesday April 10th @ 4:00 AM to 8:00 AM EST.

WINDOW:
The maintenance will begin at 4:00 AM Eastern and is expected to conclude by 8:00 AM Eastern on the day indicated.

IMPACT:
The system will be unavailable during the window, a maintenance page will be posted to alert users to the system availability.

ACTION REQUIRED:
Please review the release documentation. If you have been impacted by one or more CR's that are included, please test to ensure the functionality is working as designed. Otherwise, there is no action required by Customers. If you experience any post-upgrade issues, please contact the Action Line for support.

Thanks for your help and cooperation, feel free to reach out to your Customer Success Manager with any questions.

Your Ellucian Cloud Services and Customer Success Teams
Apr 9, 13:02 EDT
Apr 9, 2018

No incidents reported.

Apr 8, 2018

No incidents reported.

Apr 7, 2018

No incidents reported.