Ellucian Cloud Status
All Systems Operational

About This Site

Ellucian Cloud planned maintenance or unplanned service impacting events affecting multiple client production systems are announced and logged on this page.

To report production system outages or request immediate attention of the Ellucian Enterprise Operations Center (EOC) please call:
+1 (844) 358-7222 (US/Canada Toll Free) or +1 (407) 215-3970 (International Toll), Use Prompt 3

Application Hosting Services (AHS)   Operational
Ellucian SaaS Operational
Ellucian Banner SaaS   Operational
Ellucian Colleague SaaS   Operational
Ellucian Advance   Operational
Ellucian Elevate   Operational
Ellucian eTranscripts   Operational
Ellucian Mobile Cloud   Operational
Ellucian Advise   Operational
Ellucian Recruit   Operational
Ellucian Quercus   Operational
Ellucian Workflow   Operational
Ellucian Intelligent Learning Platform   Operational
Ellucian Ethos Platform Operational
Ellucian Analytics   Operational
Ethos Data Access   Operational
Ethos Extend   Operational
Ethos Integration - Canada   Operational
Ethos Integration - Europe   Operational
Ethos Integration - U.S.   Operational
Monitoring   Operational
AWS Health Status ? Operational
AWS ec2-us-east-1   Operational
AWS ec2-us-west-2   Operational
AWS ec2-eu-west-1   Operational
AWS ec2-ca-central-1   Operational
AWS rds-us-east-1   Operational
AWS rds-us-west-2   Operational
AWS rds-eu-west-1   Operational
AWS rds-ca-central-1   Operational
AWS s3-us-standard   Operational
AWS route53   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
ELLUCIAN CLOUD SERVICES

Ellucian SaaS Maintenance

Ellucian CRM Recruit PROD
EU: December 19, 2018 at 2 PM EST

DETAILS:
As part of our ongoing efforts to optimize service, Ellucian needs to perform infrastructure maintenance.

WINDOW:
PROD systems will be updated on Wednesday, December 19, 2018 starting at 2 PM EST and concluding by 6 PM EST.

IMPACT:
There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or the occasional disconnect during the window.

ACTION REQUIRED:
There is no action required by Customers. This announcement is for informational purposes only.

If you have any questions about this maintenance please do not hesitate to reach out to your customer success manager.

Thank You,
Ellucian Cloud Team
Posted on Dec 18, 20:32 EST
ELLUCIAN CLOUD SERVICES

Ellucian SaaS Maintenance

Ellucian CRM Recruit PROD
US: December 19, 2018 at 10 PM EST

DETAILS:
As part of our ongoing efforts to optimize service, Ellucian needs to perform infrastructure maintenance.

WINDOW:
PROD systems will be updated on Wednesday, December 19, 2018 starting at 10 PM EST and concluding by 2 AM EST.

IMPACT:
There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or the occasional disconnect during the window.

ACTION REQUIRED:
There is no action required by Customers. This announcement is for informational purposes only.

If you have any questions about this maintenance please do not hesitate to reach out to your customer success manager.

Thank You,
Ellucian Cloud Team
Posted on Dec 18, 20:18 EST
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ecommunities.ellucian.com/message/236441#236441

WINDOW: 
*** This notification is for our customers in United States, Canada, and Europe regions***
Starting Wednesday, January 23, 2019 at 8:00 PM EST and concluding by Wednesday, January 23, 2019 at 10:00 PM EST.

*** This notification is for our customers in the Australia region only ***
Starting Wednesday, January 23, 2019 at 2:00 PM EST and concluding by Wednesday, January 23, 2019 at 4:00 PM EST.

IMPACT:
There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.


If you have any questions about this MU please send them to your respective Customer Success Manager.

Thank you, 
Ellucian Cloud Team
Jan 18, 14:33 EST
ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ecommunities.ellucian.com/message/238650#238650

WINDOW: 
Starting Wednesday, February 5, 2019 at 2:00 PM EST and concluding by Wednesday, February 5, 2019 at 4:00 PM EST.

IMPACT:
There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.


If you have any questions about this MU please send them to your Customer Success Manager.

Thank you, 
Ellucian Cloud Team
Posted on Feb 4, 13:01 EST
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ecommunities.ellucian.com/message/238650#238650

WINDOW: 
Starting Wednesday, February 6, 2019 at 8:00 PM EST and concluding by Wednesday, February 6, 2019 at 10:00 PM EST.

IMPACT:
There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.


If you have any questions about this MU please send them to your Customer Success Manager.

Thank you, 
Ellucian Cloud Team
Feb 5, 12:13 EST
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advise in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ecommunities.ellucian.com/message/239601#239601

WINDOW: 
Starting Tuesday, February 12, 2019 at 2:00 PM EST and concluding by Tuesday, February 12, 2019 at 4:00 PM EST.

IMPACT:
There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.


If you have any questions about this MU please send them to your Customer Success Manager.

Thank you, 
Ellucian Cloud Team
Feb 11, 11:57 EST
ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis.

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

WINDOW:
Starting Wednesday, February 13, 2019 at 3:00 PM EST and concluding by Wednesday, February 13, 2019 at 5:00 PM EST.

IMPACT:
This MU only impacts Ellucian CRM Recruit Non-Prod environments. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

Should you encounter issues after the MU, please contact Action Line. If you have any questions about this MU please send them to your respective Customer Success Manager.

Thank you,
Ellucian Cloud Team
Posted on Feb 13, 14:28 EST
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advise in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ecommunities.ellucian.com/message/239601#239601

WINDOW: 
Starting Wednesday, February 13, 2019 at 8:00 PM EST and concluding by Wednesday, February 13, 2019 at 10:00 PM EST.

**If you are in the EU region, your update will start at 2 PM EST and concluding by 4 PM EST**

IMPACT:
There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.


If you have any questions about this MU please send them to your Customer Success Manager.

Thank you, 
Ellucian Cloud Team
Feb 12, 13:12 EST
ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis.

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

WINDOW:
*** This notification is for our customers in United States, Canada, and Europe regions***
Starting Thursday, February 14, 2019 at 8:00 PM EST and concluding by Thursday, February 14, 2019 at 10:00 PM EST.

*** This notification is for our customers in the Australia region only ***
Starting Thursday, February 14, 2019 at 2:00 PM EST and concluding by Thursday, February 14, 2019 at 4:00 PM EST.

IMPACT:
This MU only impacts Ellucian CRM Recruit Prod environments. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

Should you encounter issues after the MU, please contact Action Line. If you have any questions about this MU please send them to your respective Customer Success Manager.

Thank you,
Ellucian Cloud Team
Posted on Feb 13, 18:01 EST
ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Quercus 8.17.02 will be deployed to the Test environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in Europe and the Middle East only ***
Tuesday February 19th - starting at 6:00 p.m. GMT and concluding on Tuesday February 19th at 10 p.m. GMT.
*** This notification is for our customers in the Asia Pacific region only ***
Tuesday February 19th - starting at 2:00 p.m. GMT and concluding on Tuesday February 19th at 6:00 p.m GMT.

Activity: Deploy Quercus release 8.17.02 to the Test environment.

Impact: The Test environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on The Ellucian HUB.

Dependencies: None.

Please Note:
Your Customer Success Manager would have contacted you to let you know if your environment is not impacted by this release.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Production major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Please note: Planned roll-out to production 26th February

Thank You,
Your Ellucian Cloud Services Team
Posted on Feb 15, 17:04 EST
ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** Asia Pacific region only **
02/20/2019 @ 11:00 a.m to 02/20/2019 @ 11:30 a.m Eastern

** EU, US & Canada regions **
02/20/2019 @ 8:00 p.m to 02/20/2019 @ 10:00 p.m Eastern


Activity: Deploy release in the Test and Production environments.

Impact: There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or occasional disconnects.

Documentation: Release documentation can be found on The Ellucian HUB.
https://ellucian.force.com/clients/a111M00000NmbxI

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Feb 14, 20:01 EST
ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Elevate 8.17.02 will be deployed to the Test environment. This notification details the maintenance time line and planned work.

Window: Thursday 02/21/2019 @ 04:00 a.m. to 02/21/2019 @ 08:00 a.m. Eastern

Activity: Deploy Elevate release 8.17.02 to the Test environment.

Impact: The Test environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on The Ellucian HUB.

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment, Production major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Please note: Planned roll-out to production 28th February

Thank You,
Your Ellucian Cloud Services Team
Posted on Feb 15, 17:01 EST
ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, this notice is to inform you of plans to upgrade your Ellucian CRM deployment(s) within the Ellucian Cloud.
 
TARGETED NON-PROD UPGRADE WINDOW:
Ellucian CRM Advance Non-Prod, March 11, 2019 - March 15, 2019
 
Specific timing (upgrade schedule and its duration) for your institution will be shared directly with you prior to the upgrade window.
 
For all customers with Prod environments, to mitigate upgrade risk, Ellucian will be cloning your Prod environment down to your Non-Prod environment. If configurations are present within your Non-Prod environment that you wish to retain, please act by transferring these configurations into your Prod environment. Ellucian Cloud Engineers are not responsible for transferring any configurations.
 
You will be required to transfer configurations prior to March 10, 2019.
 
TARGETED PROD UPGRADE WINDOW:
Ellucian CRM Advance Prod, April 1, 2019 - April 2, 2019
 
Specific timing (upgrade schedule and its duration) for your institution will be shared directly with you prior to the upgrade window.
 
USER ACCEPTANCE TESTING:
Ellucian will continue to provide a standard 3-week testing period between Non-Prod and Prod upgrades, per our SaaS policy. The goal of the testing period is to verify that current business operations are unimpeded after the upgrade. New functionality is delivered turned off and may be configured after the upgrade.
 
Should you encounter issues during testing, please contact Action Line. Please note that during the testing period cloning requests will not be accommodated.
 
RELEASE INFORMATION:
Release information, including upgrade windows, may be found here: https://ecommunities.ellucian.com/community/ellucian-crm-advance.
 
If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.
 
Thank you,
Ellucian Cloud Team
Posted on Feb 13, 12:03 EST
Past Incidents
Feb 16, 2019

No incidents reported today.

Feb 15, 2019
Completed - The scheduled maintenance has been completed.
Feb 15, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 20:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Analytics will be deployed in Test and Production environments. This notification details the maintenance timeline and planned work.

Window: 02/14/2019 @ 8 p.m Eastern to 02/15/2019 @ 1 a.m Eastern

Activity: Deploy release in the Test and Production environments.

Impact: The environments will be unavailable during the maintenance window.

Documentation: Release documentation can be found on the Ellucian HUB :

https://ellucian.force.com/clients/a111M00000Nmsm4

Dependencies: None

Customer Action: Customers utilizing Analytics Advancement content, should reload Advancement domain data. Customers utilizing Analytics Financial Aid content, publish " Financial Aid Amount Ranges " parameter from the Admin UI Parameters section and then reload Financial Aid domain data.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Feb 7, 20:00 EST
Feb 14, 2019
Completed - The scheduled maintenance has been completed.
Feb 14, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 21:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T3 Update will be deployed on the Prod environment. This notification details the maintenance timeline and planned work.

The Ellucian Colleague T3 update will be deployed in Prod on 02/14/2019.

Window: 02/14/2019, 9:00 PM to 02/14/2019, 11:00 PM Eastern

Impact: The Prod environment will be unavailable during the maintenance window.

Documentation: Please refer to the following article for the details in this release:

https://ellucian.force.com/clients/a111M00000NmjMw
https://ellucian.force.com/clients/a111M00000NmlUI


Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success
Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Feb 14, 01:06 EST
Feb 13, 2019
Completed - The scheduled maintenance has been completed.
Feb 13, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 21:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T2 Update will be deployed on the Prod environment. This notification details the maintenance timeline and planned work.

The Ellucian Colleague T2 Update will be deployed in Prod on 02/13/2019.

Window: 02/13/2019, 9:00 PM to 02/13/2019, 11:00 PM Eastern

Impact: The Prod environment will be unavailable during the maintenance window.

Documentation: Please refer to the following article for the details in this release:

https://ellucian.force.com/clients/a111M00000M3bu4QAB
https://ellucian.force.com/clients/a111M00000LphoSQAR
https://ellucian.force.com/clients/a111M00000OITdxQAH
https://ellucian.force.com/clients/a111M00000LpAWtQAN
https://ellucian.force.com/clients/a111M00000M1rSnQAJ
https://ellucian.force.com/clients/a111M00000M1rTlQAJ
https://ellucian.force.com/clients/a111M00000M3B2SQAV

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success
Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Feb 12, 15:30 EST
Completed - The scheduled maintenance has been completed.
Feb 13, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 20:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing efforts to optimize service, Ellucian needs to perform a maintenance on an underlying system in the Data Access Production environment.

Window: 02/13/2019 @ 8 p.m Eastern to 02/13/2019 @ 10 p.m Eastern

Impact: There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or occasional disconnects.

Dependencies: None

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Feb 7, 20:00 EST
Feb 12, 2019
Completed - The scheduled maintenance has been completed.
Feb 12, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 21:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T3 Update will be deployed on the Dev/Test environment. This notification details the maintenance timeline and planned work.

The Ellucian Colleague T3 update will be deployed in Dev and Test on 02/12/2019 and the same update will be deployed in production on 02/14/2019 at 9:00 pm EST.

Window: 02/12/2019, 9:00 PM to 02/12/2019, 11:00 PM Eastern

Impact: The Dev/Test environment will be unavailable during the maintenance window.

Documentation: Please refer to the following article for the details in this release:

https://ellucian.force.com/clients/a111M00000NmjMw
https://ellucian.force.com/clients/a111M00000NmlUI


Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success
Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Feb 12, 16:00 EST
Completed - The scheduled maintenance has been completed.
Feb 12, 14:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 10:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Workflow will be deployed in the Test environment. This notification details the maintenance timeline and planned work.

Note: A maintenance update for Ellucian Workflow will be deployed to Production environment for Asia Pacific region customers on 02/27/2019 @ 10 a.m. EST and for US & EU region customers on 02/27/2019 @ 8 p.m. EST

Window: 02/12/2019 @ 10 a.m. EST to 02/12/2019 @ 2 p.m. EST

Activity: Deploy release in the Test environment.

Impact: Ellucian Workflow Test environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on the Ellucian HUB :

https://ellucian.force.com/clients/a111M00000NmOp5

Dependencies: None

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team
Feb 7, 20:01 EST
Feb 11, 2019
Completed - The scheduled maintenance has been completed.
Feb 11, 14:08 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 15:59 EST
Scheduled - This notice is to inform you of plans to upgrade your CRM deployments within the Ellucian Cloud.

Targeted Test upgrade window for Advise: 12/03/2018 - 12/08/2018

Specific timing for your institution will be shared directly with you.

To mitigate upgrade risk, Ellucian will be cloning your Production organization and replacing your current Test organization. If configuration is present with your Test organization that is needed in Production, you will be responsible for transferring configuration prior to December 3, 2018.

The targeted Production upgrade window is 01/09/2019 - 01/11/2019.

Specific timing for your institution will be shared directly with you.

Testing Note:

Ellucian will continue to provide a standard 3-week testing period between the Test and Production upgrades, per our SaaS policy. The goal of the Test period is to verify that current business operations are unimpeded after an upgrade. New functionality is delivered turned off and may be configured after the upgrade.

Should you encounter issues during testing, please contact Action Line.

Note: During the testing period ad hoc cloning requests cannot be accommodated

RELEASE INFORMATION:

Release information including upgrade windows, may be found on eCommunities.


If you have any questions about this maintenance, please do not hesitate to reach out to your Customer Success Manager.

Thank you,
Ellucian Cloud Engineering and Customer Success teams
Nov 27, 16:03 EST
Completed - The scheduled maintenance has been completed.
Feb 11, 14:07 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 15:59 EST
Scheduled - This notice is to inform you of plans to upgrade your CRM deployments within the Ellucian Cloud.

Targeted Test upgrade window for Recruit: 12/03/2018 - 12/12/2018

Specific timing for your institution will be shared directly with you.

To mitigate upgrade risk, Ellucian will be cloning your Production organization and replacing your current Test organization. If configuration is present with your Test organization that is needed in Production, you will be responsible for transferring configuration prior to December 3, 2018.

The targeted Production upgrade window is 01/06/2019 - 01/15/2019.

Specific timing for your institution will be shared directly with you.

Testing Note:

Ellucian will continue to provide a standard 3-week testing period between the Test and Production upgrades, per our SaaS policy. The goal of the Test period is to verify that current business operations are unimpeded after an upgrade. New functionality is delivered turned off and may be configured after the upgrade.

Should you encounter issues during testing, please contact Action Line.

Note: During the testing period ad hoc cloning requests cannot be accommodated.

RELEASE INFORMATION:

Release information including upgrade windows, may be found on eCommunities.


If you have any questions about this maintenance, please do not hesitate to reach out to your Customer Success Manager.

Thank you,
Ellucian Cloud Engineering and Customer Success teams
Nov 27, 16:08 EST
Feb 10, 2019

No incidents reported.

Feb 9, 2019

No incidents reported.

Feb 8, 2019
Completed - The scheduled maintenance has been completed.
Feb 8, 04:31 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 03:30 EST
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing support for customers using Ethos Extend, we are continuing to deliver fixes for critical issues as needed. This notification details the maintenance timeline and planned work.

Window: 02/08/2019 @ 3.30 a.m Eastern to 02/08/2019 @ 4.30 a.m Eastern

Activity: Deploy Extend Hot-Fix in the Test and Production environments

Impact: There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or occasional disconnects.

Documentation: Release documentation can be found on The Ellucian HUB,
https://ellucian.force.com/clients/a111M00000Nmhmz

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success
Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Feb 7, 11:51 EST
Feb 7, 2019
Completed - The scheduled maintenance has been completed.
Feb 7, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 20:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing efforts to optimize service, Ellucian needs to perform a maintenance on an underlying system in the ILP SaaS Production environment.

Window: 02/07/2019 @ 8 p.m Eastern to 02/07/2019 @ 10 p.m Eastern

Impact: Within the window described above, your ILP SaaS Production system will experience up to 1 hour outage. Also there might be intermittent slowness or the occasional disconnect during the specified window.

Customer Action: There is no action required by Customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Feb 4, 17:00 EST
Feb 6, 2019
Completed - The scheduled maintenance has been completed.
Feb 6, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 20:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** Asia Pacific region only **
February 6th @11:00 AM to February 6th @11:30 AM Eastern

** EU, US & Canada regions **
February 6th @8:00 PM to February 6th @10:00 PM Eastern

Activity: Deploy release in the Test and Production environments.

Impact: There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or occasional disconnects.

Documentation: Release documentation can be found on The Ellucian HUB.
https://ellucian.force.com/clients/a111M00000NmOCk

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Feb 4, 17:00 EST
Feb 5, 2019

No incidents reported.

Feb 4, 2019
Completed - The scheduled maintenance has been completed.
Feb 4, 12:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 10:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing efforts to optimize service, Ellucian needs to perform a maintenance on an underlying system in the ILP SaaS Preview environment.

Note: ILP SaaS Production maintenance will be on 02/07/2019

Window: 02/04/2019 @ 10 a.m Eastern to 02/04/2019 @ 12 p.m Eastern

Impact: Within the window described above, your ILP SaaS Preview system will experience up to 1 hour outage. Also there might be intermittent slowness or the occasional disconnect during the specified window.

Customer Action: There is no action required by Customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Feb 1, 17:02 EST
Feb 3, 2019

No incidents reported.

Feb 2, 2019

No incidents reported.