Ellucian Cloud Status
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 23:00 EST
Scheduled - Ellucian SaaS CRM Recruit
February Monthly Software Update
Deploy to TEST FEB 20th
 
DETAILS:
As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud we are delivering our next Monthly Software Update to resolve critical Change Requests on February 20th to TEST CRM Recruit Environments.

These Monthly Updates do not require institutional intervention to engage, configure, or test as there are no new features being released and all corrections occur outside of the solution management process. There will be no downtime for your environment for this update.

WINDOW:
Tuesday February 20th - starting at 11PM Eastern and concluding around 8AM Eastern the following morning.

NOTE:
The February Update for PRODUCTION is scheduled for the overnight window on Thursday, February 22nd from 11PM to 8AM Eastern.

IMPACTS:
There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or the occasional disconnect during the window as well.

ACTION REQUIRED:
There is no action required by Customers. This announcement is for informational purposes only.

If you have any questions about this exciting enhancement to your cloud experience please do not hesitate to reach out to your customer success manager.

About This Site

Ellucian Cloud planned maintenance or unplanned service impacting events affecting multiple client production systems are announced and logged on this page.

To report production system outages or request immediate attention of the Ellucian Enterprise Operations Center (EOC) please call:
+1 (844) 358-7222 (US/Canada Toll Free) or +1 (407) 215-3970 (International Toll), Use Prompt 3

Application Hosting Services (AHS)   Operational
Ellucian SaaS Operational
Ellucian Advance   Operational
Ellucian Elevate   Operational
Ellucian eTranscripts   Operational
Ellucian Mobile Cloud   Operational
Ellucian Advise   Operational
Ellucian Recruit   Under Maintenance
Ellucian Quercus   Operational
Ellucian Workflow   Operational
Ellucian Intelligent Learning Platform   Operational
Ellucian Ethos Platform Operational
Ethos Extend   Operational
Ethos Integration - U.S.   Operational
Ethos Integration - Europe   Operational
Monitoring   Operational
AWS Health Status ? Operational
AWS ec2-us-east-1   Operational
AWS ec2-us-west-2   Operational
AWS ec2-eu-west-1   Operational
AWS rds-us-east-1   Operational
AWS rds-us-west-2   Operational
AWS rds-eu-west-1   Operational
AWS s3-us-standard   Operational
AWS route53   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 21, 2018

No incidents reported today.

Feb 19, 2018

No incidents reported.

Feb 18, 2018

No incidents reported.

Feb 17, 2018

No incidents reported.

Feb 16, 2018

No incidents reported.

Feb 15, 2018

No incidents reported.

Feb 14, 2018
Completed - The scheduled maintenance has been completed.
Feb 14, 20:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 17:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

This notice is to inform you about the Ellucian Workflow February release for the test environment. This release will include backend AWS improvements to the test environment.

Window: February 14th, 2018 5:00PM Eastern to February 14th, 2018 8:00PM Eastern

Impact: The test environment will be unavailable during the maintenance window.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

ACTION REQUIRED:
There is no action required by Customers. This announcement is for informational purposes only.

Thanks for your help and cooperation, feel free to reach out to your Customer Success Manager with any questions.

Your Ellucian Cloud Services Team
Ellucian SaaS Maintenance
Feb 12, 17:04 EST
Feb 13, 2018
Completed - The scheduled maintenance has been completed.
Feb 13, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 03:01 EST
Scheduled - Ellucian SaaS Maintenance
Ellucian Elevate 8.13.0.7 Fixpack
Deployment to PROD - Feb 13, 2018
 
DESCRIPTION OF PLANNED WORK:
This notice is to inform you about planned fixpack maintenance to the Ellucian Elevate PROD environments on Tuesday February 13th 2018.

We apologize for the short notice, however this fixpack deployment is being expedited as it addresses several important CR's necessary for Canadian Schools to complete generation of their T2202A forms for 2018. It also incorporates the fixes from previous fixpacks in this series. Detailed Information about the fixpack can be found in the Ellucian Documentation Library here: https://ellucian.force.com/clients/a111M00000Nl6m5

WINDOW:
The maintenance on PROD will begin on Tuesday FEB 13th at 3AM Eastern and is expected to conclude by 7AM Eastern.

IMPACT:
The system will be unavailable during the window, a maintenance page will be posted to alert users to the system availability.
 
ACTION REQUIRED:
Please review the release documentation. If you have been impacted by one or more CR's that are included, please test to ensure the functionality is working as designed. Otherwise, there is no action required by Customers. If you experience any post-upgrade issues please contact the Action Line for support.
 
Thanks for your help and cooperation, feel free to reach out to your Customer Success Manager with any questions.
 
Your Ellucian Cloud Services and Customer Success Teams
Feb 12, 12:19 EST
Feb 12, 2018
Completed - The scheduled maintenance has been completed.
Feb 12, 22:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 21:00 EST
Scheduled - Ellucian SaaS CRM Advance 1.6
Maintenance Update
Deploy to PROD FEB 12th
 
DETAILS:
We are deploying the following high-priority updates to the CRM Advance PROD environments, including these CRs:
CR-000152618 - Appointment Activity: Business Process Error when no Required value
CR-000152955 - Email Activity - "To" field is required but shouldn't be
CR-000153654 - Error calculating proposal totals (running Calculate Totals for All Proposals from workflow scheduler)

WINDOW:
Monday Feb 12th @ 9 PM to 10 PM Eastern.

IMPACTS:
There is no downtime expected with this update. Since work is being performed on the environments there is a chance of intermittent slowness or the occasional disconnect during the window as well.

ACTION REQUIRED:
If you have been impacted by one or more CR's that are included, please test to ensure the functionality is working as designed. Otherwise, there is no action required by Customers. If you experience any post-upgrade issues please contact the Action Line for support.

If you have any questions about this maintenance please do not hesitate to reach out to your customer success manager.
Feb 12, 16:04 EST
Feb 11, 2018

No incidents reported.

Feb 10, 2018

No incidents reported.

Feb 9, 2018

No incidents reported.

Feb 8, 2018
Completed - The scheduled maintenance has been completed.
Feb 8, 15:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 11:01 EST
Scheduled - Ellucian SaaS Maintenance
Ellucian Elevate 8.13.0.7 Fixpack
Deployment to TEST - Feb 8, 2018
 
DESCRIPTION OF PLANNED WORK:
This notice is to inform you about planned fixpack maintenance to the Ellucian Elevate TEST environments on Thursday February 8th 2018.

We apologize for the short notice, however this fixpack deployment is being expedited as it addresses several important CR's necessary for Canadian Schools to complete generation of their T2202A forms for 2018. It also incorporates the fixes from previous fixpacks in this series. Detailed Information about the fixpack can be found in the Ellucian Documentation Library here: https://ellucian.force.com/clients/a111M00000Nl6m5

WINDOW:
The maintenance on TEST will begin on Thursday FEB 8th at 11AM Eastern and is expected to conclude by 3PM Eastern.

IMPORTANT NOTE: PROD Deployment is planned for Tuesday Feb 13th @ 3AM to 7AM EST. Additional notices will be posted for the PROD window.

IMPACT:
The system will be unavailable during the window, a maintenance page will be posted to alert users to the system availability.
 
ACTION REQUIRED:
Please review the release documentation. If you have been impacted by one or more CR's that are included, please test to ensure the functionality is working as designed. Otherwise, there is no action required by Customers. If you experience any post-upgrade issues please contact the Action Line for support.
 
Thanks for your help and cooperation, feel free to reach out to your Customer Success Manager with any questions.
 
Your Ellucian Cloud Services and Customer Success Teams
Feb 7, 12:25 EST
Completed - The scheduled maintenance has been completed.
Feb 8, 15:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 14:00 EST
Scheduled - Ellucian SaaS Notice
CRM Advance 1.6 Maintenance Update
Deploy to NON PROD FEB 8th
 
DETAILS:
We are deploying the following high-priority updates to the CRM Advance NON-PROD (Test, Seed) environments, including these CRs:
CR-000152618 - Appointment Activity: Business Process Error when no Required value
CR-000152955 - Email Activity - "To" field is required but shouldn't be
CR-000153654 - Error calculating proposal totals (running Calculate Totals for All Proposals from workflow scheduler)

WINDOW:
Thursday Feb 8th @ 2PM to 3PM EST

NOTE:
The PROD deployment window is planned for Monday Feb 12th from 9 to 10 PM EST

IMPACTS:
There is no downtime expected with this update. Since work is being performed on the environments there is a chance of intermittent slowness or the occasional disconnect during the window as well.

ACTION REQUIRED:
If you have been impacted by one or more CR's that are included, please test to ensure the functionality is working as designed. Otherwise, there is no action required by Customers. If you experience any post-upgrade issues please contact the Action Line for support.

If you have any questions about this maintenance please do not hesitate to reach out to your customer success manager.
Feb 7, 14:32 EST
Feb 7, 2018
Completed - The scheduled maintenance has been completed.
Feb 7, 18:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 10:00 EST
Scheduled - Ellucian SaaS Maintenance - Ellucian ILP
Deployment to PREVIEW- Feb 7, 2018

DESCRIPTION OF PLANNED WORK:
This notice is to inform you about planned maintenance to the Ellucian ILP Preview environments on Wednesday February 7th, 2018.

WINDOW:
Maintenance for PREVIEW environments will begin at 10AM Eastern and is expected to conclude by 6PM Eastern on the day indicated.

NOTE:
Maintenance for PRODUCTION environments is planned for Wednesday February 28th at 8PM Eastern.

IMPACT:
Within the window described above, your instance will experience up to 1 hour outage. Also there might be intermittent slowness or the occasional disconnect during the specified window.

ACTION REQUIRED:
Banner Customers using Moodle are advised to apply the latest Moodle Plugin to their test Moodle environments prior to the update. Moodle Plugin v3.0.1 is available for download from the Download Center. For instructions on applying the Moodle Plugin please refer to the ILP SaaS for Banner Handbook.

There is no action required by Banner Customers using a Learning Management System other than Moodle.

There is no action required by Colleague Customers using Moodle or otherwise.

Otherwise there are no further action required by customers. If you experience any post-upgrade issues please contact the Action Line for support.

Thanks for your help and cooperation, feel free to reach out to your Customer Success Manager with any questions.

Your Ellucian Cloud Services and Customer Success Teams
Jan 31, 10:05 EST