tag:status.elluciancloud.com,2005:/historyEllucian Cloud Status - Incident History2024-03-28T23:55:51-04:00Ellucian Cloudtag:status.elluciancloud.com,2005:Incident/203596482024-04-05T09:00:00-04:002024-03-26T06:03:08-04:00Ellucian CRM Advance Maintenance Update: Production (APAC)<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>5</var>, <var data-var='time'>09:00</var> - <var data-var='time'>11:00</var> EDT</strong></p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>06:03</var> EDT</small><br><strong>Scheduled</strong> - ELLUCIAN CLOUD SERVICES <br /><br />Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Advance Production. This notification details the maintenance timeline and planned work.<br /><br />Details about the Related Defects & Enhancements included in this update can be found within the Customer Center in the link below: <br />https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=3a1e4dea978efd505154d004a253af9f<br /><br />*** Australia customers ***<br />Starting Saturday, 6 April 2024, at 12:00 AM AEDT and concluding by Saturday, 6 April 2024, at 2:00 AM AEDT.<br /><br />There is no expected downtime during the MU; however, you may experience intermittent slowness or an occasional disconnect to your environment. <br /><br />Should you encounter issues after this MU, please contact Action Line. If you have any questions or concerns about this notification or want to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.<br /><br />Thank you, <br /><br />Ellucian Cloud Team</p>tag:status.elluciancloud.com,2005:Incident/203650982024-04-04T20:00:00-04:002024-03-26T16:00:44-04:00Maintenance Notification Ellucian Workflow 2.0 - Production - US region only.<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>4</var>, <var data-var='time'>20:00</var> EDT - Apr <var data-var='date'>5</var>, <var data-var='time'>04:00</var> EDT</strong></p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>16:00</var> EDT</small><br><strong>Scheduled</strong> - ELLUCIAN CLOUD SERVICES<br /><br />Please be advised that maintenance update 2.5.0 for Ellucian Workflow 2.0 will be deployed in the Production environment for all United States, Canadian and European customers. This notification details the maintenance timeline and planned work.<br /><br />Window: <br />** US region only**<br />Thursday, 4 April 2024 at 8:00 p.m. Eastern to Friday, 5 April 2024 at 4:00 a.m. Eastern<br /><br />Activity: Deploy release 2.5.0 into Ellucian Workflow Production environment<br /><br />Impact: There will be downtime experienced in the 2.0 environment while the update is being deployed. <br /><br />Documentation: Release documentation can be found on The Ellucian Customer Center: <br />https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=5aa8480087804e106fd864ed0ebb35d5<br /><br />Client Action: None <br /><br />Dependencies: None<br /><br />Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.<br /><br />Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.<br /> <br /> Thank You,<br />Your Ellucian Cloud Services Team</p>tag:status.elluciancloud.com,2005:Incident/203651452024-04-03T20:00:00-04:002024-03-26T16:04:15-04:00Maintenance Notification Ellucian Workflow 2.0 - Production - US region only.<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>3</var>, <var data-var='time'>20:00</var> EDT - Apr <var data-var='date'>4</var>, <var data-var='time'>04:00</var> EDT</strong></p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>16:04</var> EDT</small><br><strong>Scheduled</strong> - ELLUCIAN CLOUD SERVICES<br /><br />Please be advised that maintenance update 2.5.0 for Ellucian Workflow 2.0 will be deployed in the Production environment for all United States, Canadian and European customers. This notification details the maintenance timeline and planned work.<br /><br />Window: <br />** US region only**<br />Wednesday, 3 April 2024 at 8:00 p.m. Eastern to Thursday, 4 April 2024 at 4:00 a.m. Eastern<br /><br />Activity: Deploy release 2.5.0 into Ellucian Workflow Production environment<br /><br />Impact: There will be downtime experienced in the 2.0 environment while the update is being deployed. <br /><br />Documentation: Release documentation can be found on The Ellucian Customer Center: <br />https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=5aa8480087804e106fd864ed0ebb35d5<br /><br />Client Action: None <br /><br />Dependencies: None<br /><br />Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.<br /><br />Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.<br /> <br /> Thank You,<br />Your Ellucian Cloud Services Team</p>tag:status.elluciancloud.com,2005:Incident/203651402024-04-02T20:00:00-04:002024-03-26T16:03:46-04:00Maintenance Notification Ellucian Workflow 2.0 - Production - US Region Only<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>2</var>, <var data-var='time'>20:00</var> EDT - Apr <var data-var='date'>3</var>, <var data-var='time'>04:00</var> EDT</strong></p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>16:03</var> EDT</small><br><strong>Scheduled</strong> - ELLUCIAN CLOUD SERVICES<br /><br />Please be advised that maintenance update 2.5.0 for Ellucian Workflow 2.0 will be deployed in the Production environment for all United States, Canadian and European customers. This notification details the maintenance timeline and planned work.<br /><br />Window: <br />** US region only**<br />Tuesday, 2 April 2024 at 8:00 p.m. Eastern to Wednesday, 3 April 2024 at 4:00 a.m. Eastern<br /><br />Activity: Deploy release 2.5.0 into Ellucian Workflow Production environment<br /><br />Impact: There will be downtime experienced in the 2.0 environment while the update is being deployed. <br /><br />Documentation: Release documentation can be found on The Ellucian Customer Center: <br />https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=5aa8480087804e106fd864ed0ebb35d5<br /><br />Client Action: None <br /><br />Dependencies: None<br /><br />Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.<br /><br />Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.<br /> <br /> Thank You,<br />Your Ellucian Cloud Services Team</p>tag:status.elluciancloud.com,2005:Incident/203596462024-04-01T22:00:00-04:002024-03-26T06:02:59-04:00Ellucian CRM Advance Maintenance Update: Production (US/Canada)<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>1</var>, <var data-var='time'>22:00</var> EDT - Apr <var data-var='date'>2</var>, <var data-var='time'>00:00</var> EDT</strong></p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>06:02</var> EDT</small><br><strong>Scheduled</strong> - ELLUCIAN CLOUD SERVICES <br /><br />Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Advance Production. This notification details the maintenance timeline and planned work.<br /><br />Details about the Related Defects & Enhancements included in this update can be found within the Customer Center in the link below: <br />https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=3a1e4dea978efd505154d004a253af9f<br /><br />*** United States and Canada customers ***<br />Starting Monday, 1 April 2024, at 10:00 PM Eastern and concluding by Tuesday, 2 April 2024, at 12:00 AM Eastern.<br /><br />There is no expected downtime during the MU; however, you may experience intermittent slowness or an occasional disconnect to your environment. <br /><br />Should you encounter issues after this MU, please contact Action Line. If you have any questions or concerns about this notification or want to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.<br /><br />Thank you, <br /><br />Ellucian Cloud Team</p>tag:status.elluciancloud.com,2005:Incident/203887902024-03-29T03:00:00-04:002024-03-28T11:01:12-04:00Ellucian Experience - Hotfix for release 1.70.2 - Production Environment - US and CA regions<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>29</var>, <var data-var='time'>03:00</var> - <var data-var='time'>05:00</var> EDT</strong></p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>11:01</var> EDT</small><br><strong>Scheduled</strong> - ELLUCIAN CLOUD SERVICES <br /> <br />As part of our ongoing support for customers using Ellucian Experience we are continuing to deliver fixes for critical issues as needed. This notification details the maintenance timeline and planned work.<br /> <br />Window: <br />*** US region ***<br />Friday, 29 March 2024 at 3:00 to Friday, 29 March 2024 at 5:00 am Eastern<br /><br />** Canada region **<br />Friday, 29 March 2024 at 3:00 to Friday, 29 March 2024 at 5:00 am Eastern<br /><br /><br />Impact: Downtime is not expected during this release, but performance may be decreased during the deployment window.<br /><br />Activity: Deploy Hot-fix for Release 1.70.2 into Ellucian Experience test environments<br /><br />This patch installs internal fixes for eLive as well as an internal issue related to licensing.<br /><br />Customer Action: No customer actions are required for this release.<br /> <br />Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.<br /> <br />Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.<br /> <br />Thank You,<br />Your Ellucian Cloud Services Team</p>tag:status.elluciancloud.com,2005:Incident/203902262024-03-28T20:00:03-04:002024-03-28T20:00:03-04:00Ellucian Insights Hot Fix - All Environments<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>20:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>16:42</var> EDT</small><br><strong>Update</strong> - The previous post incorrectly identified client actions as " Ingestion and full load is required for Postgres sources." . Please note, there are NO client actions for this Hotfix. We apologize for any confusion this may have caused.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>14:02</var> EDT</small><br><strong>Scheduled</strong> - ELLUCIAN CLOUD SERVICES<br />Please be advised that a Hot Fix for Ellucian Insights will be deployed in the production and non-production environments. This notification details the maintenance timeline and planned work.<br /> <br />Window:<br /><br />Thursday, 28 March 2024 at 8:00 p.m. to Friday, 29 March 2024 at 2:00 a.m. Eastern <br /> <br />Activity: Deploy Hot Fix 1.11.1 in production and non-production environments.<br /> <br />Impact: There will be no downtime for this update, however customers may experience a brief disruption with their IRT connection as the fix is being applied to the tenant. Loads and refreshes should not be impacted.<br /><br />Release Notes: None.<br /><br />Dependencies: None.<br /> <br />Client Actions: Ingestion and full load is required for Postgres sources.<br /> <br />Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.<br /> <br />Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.<br /> <br />Thank You,<br />Your Ellucian Cloud Services Team</p>tag:status.elluciancloud.com,2005:Incident/203887822024-03-28T18:00:02-04:002024-03-28T18:00:02-04:00Ellucian Experience - Production Environment - Maintenance Notification - EMEA region<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>18:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>16:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>11:00</var> EDT</small><br><strong>Scheduled</strong> - ELLUCIAN CLOUD SERVICES <br /> <br />As part of our ongoing support for customers using Ellucian Experience we are continuing to deliver fixes for critical issues as needed. This notification details the maintenance timeline and planned work.<br /> <br />Window:<br />** EU region **<br />Thursday, 28 March 2024 at 8:00 pm GMT to Thursday, 28 March 2024 at 10:00 pm GMT<br /><br />** UAE region **<br />Friday, 29 March 2024 at 12:00 am GST to Friday, 29 March 2024 at 2:00 am GST<br /><br />Impact: Downtime is not expected during this release, but performance may be decreased during the deployment window.<br /> <br />Activity: Deploy Hot-fix for Release 1.70.2 into Ellucian Experience test environments<br /><br />This patch installs internal fixes for eLive as well as an internal issue related to licensing.<br /><br />Customer Action: No customer actions are required for this release.<br /> <br />Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.<br /> <br />Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.<br /> <br />Thank You,<br />Your Ellucian Cloud Services Team</p>tag:status.elluciancloud.com,2005:Incident/203883532024-03-28T13:00:06-04:002024-03-28T13:00:07-04:00Ellucian Experience - Production Environment - Maintenance Notification - APAC region<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>13:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>11:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>10:02</var> EDT</small><br><strong>Scheduled</strong> - ELLUCIAN CLOUD SERVICES <br /> <br />As part of our ongoing support for customers using Ellucian Experience we are continuing to deliver fixes for critical issues as needed. This notification details the maintenance timeline and planned work.<br /> <br />Window: <br />** Singapore region **<br />Thursday, 28 March 2024 at 11:00 pm SGT to Friday, 29 March 2024 at 1:00 am SGT<br /><br />** Sydney region **<br />Friday, 29 March 2024 at 2:00 am AEDT to Friday, 29 March 2024 at 4:00 am AEDT<br /> <br />Impact: Downtime is not expected during this release, but performance may be decreased during the deployment window.<br /><br />Activity: Deploy Hot-fix for Release 1.70.2 into Ellucian Experience test environments<br /><br />This patch installs internal fixes for eLive as well as an internal issue related to licensing.<br /><br />Customer Action: No customer actions are required for this release.<br /> <br />Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.<br /> <br />Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.<br /> <br />Thank You,<br />Your Ellucian Cloud Services Team</p>tag:status.elluciancloud.com,2005:Incident/203644432024-03-28T02:00:02-04:002024-03-28T02:00:02-04:00Maintenance Notification Ellucian Workflow 2.0 - Production - CA region only.<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>02:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>20:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>15:02</var> EDT</small><br><strong>Scheduled</strong> - ELLUCIAN CLOUD SERVICES<br /><br />Please be advised that maintenance update 2.5.0 for Ellucian Workflow 2.0 will be deployed in the Production environment for all United States, Canadian and European customers. This notification details the maintenance timeline and planned work.<br /><br />Window: <br />**CA region only**<br />Wednesday, 27 March 2024 at 8:00 p.m. Eastern to Thursday, 28 March 2024 at 2:00 a.m. Eastern<br /><br />Activity: Deploy release 2.5.0 into Ellucian Workflow Production environment<br /><br />Impact: There will be downtime experienced in the 2.0 environment while the update is being deployed. <br /><br />Documentation: Release documentation can be found on The Ellucian Customer Center: <br />https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=5aa8480087804e106fd864ed0ebb35d5<br /><br />Client Action: None <br /><br />Dependencies: None<br /><br />Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.<br /><br />Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.<br /> <br /> Thank You,<br />Your Ellucian Cloud Services Team</p>tag:status.elluciancloud.com,2005:Incident/203627322024-03-28T01:00:02-04:002024-03-28T01:00:02-04:00Ethos Integration Maintenance Update – (US, CA and EU regions )<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>01:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>21:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>12:00</var> EDT</small><br><strong>Scheduled</strong> - ELLUCIAN CLOUD SERVICES<br />Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.<br /> <br />Window:<br />** US region **<br />Wednesday, 27 March 2024 at 9:00 p.m. to Thursday, 28 March 2024 at 1:00 a.m. Eastern <br /><br />** Canada region **<br />Wednesday, 27 March 2024 at 9:00 p.m. to Thursday, 28 March 2024 at 1:00 a.m. Eastern <br /><br />** EU region **<br />Thursday, 28 March 2024 at 1:00 a.m. GMT to Thursday, 28 March 2024 at 5:00 a.m. GMT<br /><br />** ME region ** <br />Thursday, 28 March 2024 at 5:00 a.m. GST to Thursday, 28 March 2024 at 9:00 a.m. GST<br /> <br />Activity: Deploy release in the Test and Production environments.<br /> <br />Impact: There is no downtime expected while the update is being deployed. Since work is being performed on the environment there is a chance of intermittent slowness or occasional disconnects.<br /><br />Documentation: Release documentation can be found on The Ellucian Customer Center. <br /> https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=7601bce597c98650ebc2bdcfe153af50<br /><br />Dependencies: None.<br /> <br />Client Action: There is no action required by customers. This announcement is for informational purposes only.<br /> <br />Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.<br /> <br />Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.<br /> <br />Thank You,<br />Your Ellucian Cloud Services Team</p>tag:status.elluciancloud.com,2005:Incident/203224622024-03-27T23:00:22-04:002024-03-27T23:00:22-04:00Ethos Extend Maintenance Notice<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>23:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>21:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>16:01</var> EDT</small><br><strong>Scheduled</strong> - ELLUCIAN CLOUD SERVICES<br /><br />As part of our ongoing support for customers using Ethos Extend, we are continuing to deliver fixes for critical issues as needed. This notification details the maintenance timeline and planned work.<br /><br />Window: Wednesday, 27 March 2024 @ 9:00 pm Eastern to Wednesday, 27 March 2024 @ 11:00 pm. Eastern<br /><br />Activity: Deploy Extend Maintenance Release in the Test and Production environments<br /><br />Impact: The environments will be unavailable during the maintenance window.<br /><br />Dependencies: None<br /><br />Documentation: Release details can be found within the Ellucian Documentation site:<br />https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=4257559797b44a9ceeb23f7c1253afc5<br /><br />Customer Action: There is no action required by Customers. This announcement is for informational purposes only<br /><br />Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly<br /><br />Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel<br /><br />Thank You,<br />Your Ellucian Cloud Services Team</p>tag:status.elluciancloud.com,2005:Incident/203644272024-03-27T23:00:02-04:002024-03-27T23:00:02-04:00Maintenance Notification Ellucian Workflow 2.0 - Production - ME and EU regions.<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>23:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>20:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>15:01</var> EDT</small><br><strong>Scheduled</strong> - ELLUCIAN CLOUD SERVICES<br /><br />Please be advised that maintenance update 2.5.0 for Ellucian Workflow 2.0 will be deployed in the Production environment for all Middle Eastern and European customers. This notification details the maintenance timeline and planned work.<br /><br />Window: <br />** European region only**<br />Thursday, 28 March 2024 at 12:00 a.m. GMT to Thursday, 28 March 2024 at 3:00 a.m. GMT<br /><br />** Middle Eastern Region **<br />Thursday, 28 March 2024 at 4:00 a.m. GST to Thursday, 28 March 2024 at 7:00 a.m. GST<br /><br />Activity: Deploy release 2.5.0 into Ellucian Workflow Production environment<br /><br />Impact: There will be downtime experienced in the 2.0 environment while the update is being deployed. <br /><br />Documentation: Release documentation can be found on The Ellucian Customer Center: <br />https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=5aa8480087804e106fd864ed0ebb35d5<br /><br />Client Action: None <br /><br />Dependencies: None<br /><br />Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.<br /><br />Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.<br /> <br />Thank You,<br />Your Ellucian Cloud Services Team</p>tag:status.elluciancloud.com,2005:Incident/203801082024-03-27T16:00:05-04:002024-03-27T16:00:05-04:00Ellucian Experience - Hotfix for release 1.70.2 - Test Environment - all regions<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>16:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>13:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>12:58</var> EDT</small><br><strong>Scheduled</strong> - ELLUCIAN CLOUD SERVICES <br /> <br />As part of our ongoing support for customers using Ellucian Experience we are continuing to deliver fixes for critical issues as needed. This notification details the maintenance timeline and planned work.<br /><br />Activity: Deploy Hot-fix for Release 1.70.2 into Ellucian Experience test environments<br /><br />This patch installs internal fixes for eLive as well as an internal issue related to licensing.<br /> <br />Test Environment Window: Wednesday, 27 March at 1:00 pm to Wednesday, 27 March at 4:00 pm Eastern<br /><br />This update will be applied to production on Thursday, 28 March.<br /> <br />Impact: Downtime is not expected during this release, but performance may be decreased during the deployment widow.<br /> <br />Customer Action: None<br /> <br />Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.<br /> <br />Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.<br /> <br />Thank You,<br />Your Ellucian Cloud Services Team</p>tag:status.elluciancloud.com,2005:Incident/203644402024-03-27T13:30:02-04:002024-03-27T13:30:02-04:00Maintenance Notification Ellucian Workflow 2.0 - Production - AU Customers Only.<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>13:30</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>10:30</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>15:02</var> EDT</small><br><strong>Scheduled</strong> - ELLUCIAN CLOUD SERVICES<br /><br /> Please be advised that maintenance update 2.5.0 for Ellucian Workflow 2.0 will be deployed in the Production environment for all Australian customers. This notification details the maintenance timeline and planned work.<br /><br /> Window: <br />** Australian region only**<br />Thursday, 28 March 2024 at 1:30 a.m. AEDT to Thursday, 28 March 2024 at 4:30 a.m. AEDT<br /><br />Activity: Deploy release 2.5.0 into Ellucian Workflow 2.0 Production environment.<br /><br />Impact: There will be downtime experienced in the 2.0 environment while the update is being deployed. <br /><br />Documentation: Release documentation can be found on The Ellucian Customer Center: <br />https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=5aa8480087804e106fd864ed0ebb35d5<br /><br />Client Action: None <br /><br />Dependencies: None<br /><br />Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.<br /><br />Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.<br /><br />Thank You,<br />Your Ellucian Cloud Services Team</p>tag:status.elluciancloud.com,2005:Incident/203627442024-03-27T12:00:02-04:002024-03-27T12:00:02-04:00Ethos Integration Maintenance Notice – (AU region only)<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>12:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>10:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>12:00</var> EDT</small><br><strong>Scheduled</strong> - ELLUCIAN CLOUD SERVICES<br />Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.<br /> <br />Window:<br />** Asia Pacific region only **<br />Thursday, 28 March 2024 at 1:00 a.m. AEDT to Thursday, 28 March 2024 at 3:00 a.m. AEDT <br /><br />Activity: Deploy release in the Test and Production environments.<br /> <br />Impact: There is no downtime expected while the update is being deployed. Since work is being performed on the environment there is a chance of intermittent slowness or occasional disconnects.<br /><br />Documentation: Release documentation can be found on The Ellucian Customer Center.<br /> https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=7601bce597c98650ebc2bdcfe153af50<br /><br />Dependencies: None.<br /> <br />Client Action: There is no action required by customers. This announcement is for informational purposes only.<br /> <br />Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.<br /> <br />Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.<br /> <br />Thank You,<br />Your Ellucian Cloud Services Team</p>tag:status.elluciancloud.com,2005:Incident/203207962024-03-27T02:00:02-04:002024-03-27T02:00:02-04:00Infrastructure Maintenance Notification Quercus Non-Production -EMEA Region<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>02:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>00:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>12:01</var> EDT</small><br><strong>Scheduled</strong> - ELLUCIAN CLOUD SERVICES<br />Please be advised that a required infrastructure update will be performed in the Non-Production Quercus environments. <br /> <br />Window: <br />** EMEA region only**<br />March 27, 2024 at 4:00 a.m. GMT to March 27, 2024 at 6:00 a.m. GMT<br /> <br />Activity: Perform infrastructure updates for the Quercus Non-Production environments.<br /> <br />Impact: Users will experience an outage during the outlined deployment window<br /> <br />Client Action: None <br /> <br />Dependencies: None<br /> <br />Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.<br /> <br />Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.<br /> <br /> Thank You,<br />Your Ellucian Cloud Services Team</p>tag:status.elluciancloud.com,2005:Incident/203527732024-03-26T16:00:29-04:002024-03-26T16:00:29-04:00Ellucian CRM Advance Maintenance Update: Non-Production (APAC)<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>16:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>14:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>13:19</var> EDT</small><br><strong>Scheduled</strong> - ELLUCIAN CLOUD SERVICES<br /><br />Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Advance Non-Production. This includes Pre-Production and Test environments. This notification details the maintenance timeline and planned work.<br /><br />Details about the Related Defects & Enhancements included in this update can be found within communities in the link below: <br />https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=3a1e4dea978efd505154d004a253af9f<br /><br />*** Australia customers ***<br />Starting Wednesday, 27 March 2024, at 5:00 AM AEDT and concluding by Wednesday, 27 March 2024, at 7:00 AM AEDT.<br /><br />There is no expected downtime during the MU; however, you may experience intermittent slowness or an occasional disconnect to your environment. <br />Note: The Maintenance Update for CRM Advance production environments will be deployed concurrently on the first day of the Major Release window for all APAC customers.<br /><br />Should you encounter issues after this MU, please contact Action Line. If you have any questions or concerns about this notification or want to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.<br /><br />Thank you, <br />Ellucian Cloud Team</p>tag:status.elluciancloud.com,2005:Incident/203527762024-03-26T16:00:22-04:002024-03-26T16:00:22-04:00Ellucian CRM Advance Maintenance Update: Non-Production (EMEA)<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>16:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>14:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>13:19</var> EDT</small><br><strong>Scheduled</strong> - ELLUCIAN CLOUD SERVICES<br /><br />Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Advance Non-Production. This includes Pre-Production and Test environments. This notification details the maintenance timeline and planned work.<br /><br />Details about the Related Defects & Enhancements included in this update can be found within communities in the link below: <br />https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=3a1e4dea978efd505154d004a253af9f<br /><br />*** Middle East customers ***<br />Starting Tuesday, 26 March 2024, at 10:00 PM GMT+4 and concluding by Wednesday,27 March 2024, at 12:00 AM GMT+4.<br /><br />There is no expected downtime during the MU; however, you may experience intermittent slowness or an occasional disconnect to your environment. <br />Note: The Maintenance Update for CRM Advance production environments will be deployed concurrently on the first day of the Major Release window (April 1, 2024) for all EMEA customers.<br /><br />Should you encounter issues after this MU, please contact Action Line. If you have any questions or concerns about this notification or want to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.<br /><br />Thank you, <br />Ellucian Cloud Team</p>tag:status.elluciancloud.com,2005:Incident/203527342024-03-26T16:00:02-04:002024-03-26T16:00:02-04:00Ellucian CRM Advance Maintenance Update: Non-Production (US/Canada)<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>16:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>14:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>13:14</var> EDT</small><br><strong>Scheduled</strong> - ELLUCIAN CLOUD SERVICES<br /><br />Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Advance Non-Production. This includes Pre-Production and Test environments. This notification details the maintenance timeline and planned work.<br /><br />Details about the Related Defects & Enhancements included in this update can be found within communities in the link below: <br />https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=3a1e4dea978efd505154d004a253af9f<br /><br />*** United States and Canada customers ***<br />Starting Tuesday, 26 March 2024, at 2:00 PM Eastern and concluding by Tuesday, 26 March 2024, at 4:00 PM Eastern.<br /><br />There is no expected downtime during the MU; however, you may experience intermittent slowness or an occasional disconnect to your environment. <br />Note: The Maintenance Update for CRM Advance production environments will be deployed concurrently on the first day of the Major Release window (April 1, 2024) for all US/Canada customers.<br /><br />Should you encounter issues after this MU, please contact Action Line. If you have any questions or concerns about this notification or want to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.<br /><br />Thank you, <br />Ellucian Cloud Team</p>tag:status.elluciancloud.com,2005:Incident/203286012024-03-25T08:07:14-04:002024-03-25T08:07:14-04:00COLLEAGUE SAAS INTERMITTENT PERFORMANCE ISSUES<p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>08:07</var> EDT</small><br><strong>Resolved</strong> - Ellucian Engineers have resolved the issue some customers were experiencing with intermittent performance for Colleague SaaS.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>17:42</var> EDT</small><br><strong>Monitoring</strong> - Ellucian engineers have identified the cause of the degraded performance that some customers are experiencing in Colleague SaaS. Ellucian will be deploying a release to both the production and non-production environments to resolve the issue. A release notification will be sent with the details.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>17:00</var> EDT</small><br><strong>Update</strong> - Ellucian Engineers are seeing some performance improvements. Ellucian will continue to monitor the issue and will provide further updates until the issue is resolved.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>16:00</var> EDT</small><br><strong>Update</strong> - Ellucian Engineers are seeing some performance improvements. Ellucian will continue to monitor the issue and will provide further updates until the issue is resolved.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>15:00</var> EDT</small><br><strong>Update</strong> - Colleague SaaS continues to experience degraded performance. Ellucian engineers are working on the issue and will provide further updates until the issue is resolved.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>14:03</var> EDT</small><br><strong>Update</strong> - Colleague SaaS continues to experience degraded performance. Ellucian engineers are working on the issue and will provide further updates until the issue is resolved.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>12:51</var> EDT</small><br><strong>Update</strong> - Colleague SaaS continues to experience degraded performance. Ellucian engineers are working on the issue and will provide further updates until the issue is resolved.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>11:50</var> EDT</small><br><strong>Update</strong> - Colleague SaaS continues to experience degraded performance. Ellucian engineers are working on the issue and will provide further updates until the issue is resolved.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>10:49</var> EDT</small><br><strong>Update</strong> - Colleague SaaS continues to experience degraded performance. Ellucian engineers are working on the issue and will provide further updates until the issue is resolved.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>09:50</var> EDT</small><br><strong>Identified</strong> - Some Colleague SaaS environments are experiencing intermittent performance issues impacting Colleague and Ethos integration. Ellucian Engineers are currently working on mitigating the issue and more information will be shared as soon as possible.</p>tag:status.elluciancloud.com,2005:Incident/203203672024-03-22T08:00:56-04:002024-03-22T08:00:56-04:00Ellucian Insights Maintenance Update 1.11.0 - Production Environment (all regions)<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>08:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>20:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>11:01</var> EDT</small><br><strong>Scheduled</strong> - ELLUCIAN CLOUD SERVICES<br />Please be advised that a Maintenance Update for Ellucian Insights will be deployed in your production environment. This notification details the maintenance timeline and planned work.<br /> <br />Window:<br /><br />Thursday, 21 March 2024 at 8:00 p.m. to Friday, 22 March 2024 at 8:00 a.m. Eastern <br /> <br />Activity: Deploy Ellucian Insights Release 1.11.0 in the production environment.<br /> <br />Impact: <br />There is no downtime expected during the upgrade window.<br /><br />Documentation: Release documentation and details can be found on The Ellucian Customer Center: https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=e4f5539197e84ad0ebc2bdcfe153af84 <br /><br />Dependencies: None.<br /> <br />Client Action: No Customer actions are required. Please see the release documentation for enhancements and resolved defects. <br /><br />Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.<br /> <br />Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.<br /> <br />Thank You,<br />Your Ellucian Cloud Services Team</p>tag:status.elluciancloud.com,2005:Incident/203045372024-03-22T05:00:56-04:002024-03-22T05:00:56-04:00Ellucian Experience - Production Environment - Experience Premium Only - Classes Card Update - US and CA regions<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>05:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>03:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>17:01</var> EDT</small><br><strong>Scheduled</strong> - ELLUCIAN CLOUD SERVICES <br /> <br />Please be advised that a maintenance release for Ellucian Experience will be deployed in the Production environment. This notification details the maintenance timeline and planned work.<br /> <br />Window: <br />*** US region ***<br />Friday, 22 March 2024 at 3:00 to Friday, 22 March 2024 at 5:00 am Eastern<br /><br />** Canada region **<br />Friday, 22 March 2024 at 3:00 to Friday, 22 March 2024 at 5:00 am Eastern<br /><br /><br />Impact: Downtime is not expected during this release, but performance may be decreased during the deployment window.<br /><br />Documentation: Release details can be found within the Ellucian Documentation site:<br />https://resources.elluciancloud.com/bundle/ellucian_experience/page/c_rel_notes_1_70_experience.html<br /><br />Customer Action: No customer actions are required for this release.<br /> <br />Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.<br /> <br />Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.<br /> <br />Thank You,<br />Your Ellucian Cloud Services Team</p>tag:status.elluciancloud.com,2005:Incident/203045322024-03-21T18:00:56-04:002024-03-21T18:00:56-04:00Ellucian Experience - Production Environment - Maintenance Notification - EMEA region<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>18:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>16:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>17:00</var> EDT</small><br><strong>Scheduled</strong> - ELLUCIAN CLOUD SERVICES <br /> <br />Please be advised that a maintenance release for Ellucian Experience will be deployed in the Production environment. This notification details the maintenance timeline and planned work.<br /> <br />Window:<br />** EU region **<br />Thursday, 21 March 2024 at 8:00 pm GMT to Thursday, 21 March 2024 at 10:00 pm GMT<br /><br />** UAE region **<br />Friday, 22 March 2024 at 12:00 am GST to Friday, 22 March 2024 at 2:00 am GST<br /><br />Impact: Downtime is not expected during this release, but performance may be decreased during the deployment window.<br /> <br />Documentation: Release details can be found within the Ellucian Documentation site:<br />https://resources.elluciancloud.com/bundle/ellucian_experience/page/c_rel_notes_1_70_experience.html<br /><br />Customer Action: No customer actions are required for this release.<br /> <br />Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.<br /> <br />Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.<br /> <br />Thank You,<br />Your Ellucian Cloud Services Team</p>tag:status.elluciancloud.com,2005:Incident/203045332024-03-21T13:00:56-04:002024-03-21T13:00:56-04:00Ellucian Experience - Production Environment -Experience Premium Only - Classes Card Update - APAC region<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>13:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>11:01</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>17:00</var> EDT</small><br><strong>Scheduled</strong> - ELLUCIAN CLOUD SERVICES <br /> <br />Please be advised that a maintenance release for Ellucian Experience will be deployed in the Production environment. This notification details the maintenance timeline and planned work.<br /> <br />Window: <br />** Singapore region **<br />Thursday, 21 March 2024 at 11:00 pm SGT to Friday, 22 March 2024 at 1:00 am SGT<br /><br />** Sydney region **<br />Friday, 22 March 2024 at 2:00 am AEDT to Friday, 22 March 2024 at 4:00 am AEDT<br /> <br />Impact: Downtime is not expected during this release, but performance may be decreased during the deployment window.<br /><br />Documentation: Release details can be found within the Ellucian Documentation site:<br />https://resources.elluciancloud.com/bundle/ellucian_experience/page/c_rel_notes_1_70_experience.html<br />Customer Action: No customer actions are required for this release.<br /> <br />Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.<br /> <br />Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.<br /> <br />Thank You,<br />Your Ellucian Cloud Services Team</p>