As part of the Q'1 upgrade for Ellucian CRM Recruit, the URL for Communication Plan providers is changing. Once the Recruit 5.0 upgrade is complete, you will need to replace 'CRM' with 'ts' (indicating Task Services) in the Ellucian CRM Recruit URL:
Current URL: https://Client01CRM.elluciancrmrecruit.com
New URL: https://Client01ts.elluciancrmrecruit.com
Once this update is made in your Communication Plan Vendor account (i.e.: Twillio, Sparkpost, SFMC), you will be able to send messages from your Ellucian CRM Recruit system.
If you have any questions regarding this change, please contact your Customer Success Manager.