Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jan 14, 2020 - 00:30 EST
Scheduled
ELLUCIAN CLOUD SERVICES
Please be advised that maintenance on the Ellucian Quercus web platform (PRODUCTION environment) requires that the service be restarted during non-production hours.
This notification details the maintenance timeline and planned work.
Window: *** This notification is for our customers in Europe and the Middle East only *** Tuesday January 14th - starting at 05:30 a.m. GMT and concluding on Tuesday October 14th at 05:40 a.m. GMT.
Activity: Restart the Ellucian Quercus web tier servers.
Impact: The PRODUCTION environment will be unavailable during the maintenance window.
Dependencies: None.
Customer Action: There is no action required by customers. This announcement is for informational purposes only.
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
Thank You, Your Ellucian Cloud Services Team
Posted Jan 07, 2020 - 17:05 EST
This scheduled maintenance affected: Ellucian SaaS (Ellucian Quercus (EMEA)).