Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jan 12, 2020 - 21:00 EST
Update
As a reminder and to prepare for the upcoming upgrade, there are new federation metadata endpoints that must be added within your AD FS, Azure AD, or Ellucian Ethos Identity Service for your Prod Ellucian CRM environment(s). The addition of the new federation metadata endpoint will also require you to configure the same claim rules that are currently used with your existing configurations. As a part of this configuration, we request that you do not remove, update, or change any existing federation metadata endpoints as this will cause a disruption to your existing configured SSO. Customers who leverage multiple Ellucian CRM solutions only need to configure a single federation metadata endpoint for all of their Prod Ellucian CRM solutions.
For our customers who are using Azure AD, you must configure a new enterprise application using the data outlined below. Once you have configured your enterprise application, you must share your new metadata xml URL with Ellucian by replying to this email with those details. (Please ensure Michael Gomez is cc’d in your reply.)
If Ellucian hosts your Ellucian Ethos Identity Service or you have not switched over to SSO and are currently using an ADADMIN account, there are no further actions required.
If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.
Thank you, Ellucian Cloud Team
Posted Jan 08, 2020 - 14:57 EST
Scheduled
ELLUCIAN CLOUD SERVICES
As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, this notice is to inform you of plans to upgrade your Ellucian CRM deployment(s) within the Ellucian Cloud.
TARGETED PROD UPGRADE WINDOW: All regions except EMEA: Ellucian CRM Recruit Prod, moved to January and will begin the week of January 12, 2020. All production upgrade have a target completion by January 30, 2020.
Specific timing (upgrade date and its duration) for your institution will be shared directly with you via your eCRM distribution email prior to the upgrade window.
USER ACCEPTANCE TESTING: Ellucian will continue to provide a standard 3-week testing period between Non-Prod and Prod upgrades, per our SaaS policy. The goal of the testing period is to verify that current business operations are unimpeded after the upgrade. New functionality is delivered turned off and may be configured after the upgrade.
Should you encounter issues during testing, please contact Action Line. Please note that during the testing period cloning requests will not be accommodated.
IMPORTANT INFORMATION: The release of Ellucian CRM Recruit 6.0 will also update the Microsoft Dynamics CRM version from 8.x to 9.0. This update will no longer support the use of Email Router as this is now a deprecated and unsupported function of Microsoft Dynamics CRM.
Ellucian will continue to support the CRM Email Router until our 2020 Q2 release in May/June. If you have not adopted Server-side Sync, please join a Server-Side Sync webinar held on December 11, 2019 at 2:00 PM ET. If you are unable to participate, please register and a webinar recording will be made available.
Additionally, this release of Ellucian CRM Recruit 6.0 will also update our Microsoft AD FS version from 3.x to 4.0. This update will require all Ellucian CRM customers using Single-Sign On (SSO) to add new metadata federation endpoints to their existing AD FS, Azure AD, or Ellucian Ethos Identity Service. All Ellucian CRM customers using SSO must configure the new metadata federation endpoints to have a seamless transition to their newly upgraded environments.
All Ellucian CRM customers using SSO must configure new metadata federation endpoints to ensure access to your Ellucian CRM environment is unimpeded.
If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.
Thank you, Ellucian Cloud Team
Posted Dec 10, 2019 - 15:59 EST
This scheduled maintenance affected: Ellucian SaaS (Ellucian Recruit).