Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 08, 2019 - 09:00 EDT
Scheduled
ELLUCIAN CLOUD SERVICES
As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, this notice is to inform you of plans to deploy a Voluntary Support of Education (VSE) and Dynamics CRM platform hotfix in your Ellucian CRM deployment(s) within the Ellucian Cloud.
TARGETED NON-PROD UPGRADE WINDOW: Ellucian CRM Advance Non-Prod, July 8, 2019 - July 11, 2019
Specific timing (upgrade date and its duration) for your institution will be shared directly with you via your eCRM distribution email prior to the upgrade window.
For all customers with Prod environments, to mitigate upgrade risk, Ellucian will be cloning your Prod environment down to your Non-Prod environment. If configurations are present within your Non-Prod environment that you wish to retain, please act by transferring these configurations into your Prod environment. Ellucian Cloud Engineers are not responsible for transferring any configurations.
You will be required to transfer configurations prior to July 7, 2019.
TARGETED PROD UPGRADE WINDOW: Ellucian CRM Advance Prod, July 22, 2019 - July 23, 2019
Specific timing (upgrade date and its duration) for your institution will be shared directly with you via your eCRM distribution email prior to the upgrade window.
USER ACCEPTANCE TESTING: Ellucian will continue to provide a standard 3-week testing period between Non-Prod and Prod upgrades, per our SaaS policy. The goal of the testing period is to verify that current business operations are unimpeded after the upgrade. New functionality is delivered turned off and may be configured after the upgrade.
Should you encounter issues during testing, please contact Action Line. Please note that during the testing period cloning requests will not be accommodated.
If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.
Thank you, Ellucian Cloud Team
Posted Jun 12, 2019 - 17:07 EDT
This scheduled maintenance affected: Ellucian SaaS (Ellucian Advance).