ELLUCIAN CLOUD SERVICES
As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advise in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis.
This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.
Details about the CRs included in this update can be found here: https://ecommunities.ellucian.com/message/263298#263298
*** United States, Canada, and Latin America customers ***
Starting Tuesday, August 13, 2019 at 2:00 PM EDT and concluding by Tuesday, August 13, 2019 at 4:00 PM EDT
*** Europe customers ***
Starting Tuesday, 13 August 2019 at 19:00 GMT+1 and concluding by Tuesday, 13 August 2019 at 21:00 GMT+1
*** Middle East customers ***
Starting Tuesday, 13 August 2019 at 22:00 GMT+4 and concluding by Wednesday, 14 August 2019 at 00:00 GMT+4
*** Australia customers ***
Starting Wednesday, 14 August 2019 at 04:00 GMT+10 and concluding by Wednesday, 14 August 2019 at 06:00 GMT+10
*** New Zealand customers ***
Starting Wednesday, 14 August 2019 at 06:00 GMT+12 and concluding by Wednesday, 14 August 2019 at 08:00 GMT+12
This MU only impacts Ellucian CRM Advise Non-Prod environments. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.
There is no action required at this time, this announcement is informational.
Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.
Ellucian Cloud Team