eCRM SaaS Non-Prod Upgrade: Ellucian CRM Advise 2.3
Scheduled Maintenance Report for Ellucian Cloud
Completed
The scheduled maintenance has been completed.
Posted 17 days ago. Jun 08, 2019 - 09:00 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted 22 days ago. Jun 03, 2019 - 09:00 EDT
Scheduled
ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advise in the cloud, this notice is to inform you of plans to upgrade your Ellucian CRM deployment(s) within the Ellucian Cloud.
 
TARGETED NON-PROD UPGRADE WINDOW:
Ellucian CRM Advise Non-Prod, June 3, 2019 - June 7, 2019
 
Specific timing (upgrade schedule and its duration) for your institution will be shared directly with you prior to the upgrade window.

For all customers with Prod environments, to mitigate upgrade risk, Ellucian will be cloning your Prod environment down to your Non-Prod environment. If configurations are present within your Non-Prod environment that you wish to retain, please act by transferring these configurations into your Prod environment. Ellucian Cloud Engineers are not responsible for transferring any configurations.
 
You will be required to transfer configurations prior to June 2, 2019. If you do not receive an email outlining your specific date and time, please contact your Customer Success Manager. If you are an implementing client, please contact your Ellucian Project Manager.
 
TARGETED PROD UPGRADE WINDOW:
Ellucian CRM Advise Prod, June 24, 2019 - June 25, 2019
 
Specific timing (upgrade schedule and its duration) for your institution will be shared directly with you prior to the upgrade window.
 
USER ACCEPTANCE TESTING:
Ellucian will continue to provide a standard 3-week testing period between Non-Prod and Prod upgrades, per our SaaS policy. The goal of the testing period is to verify that current business operations are unimpeded after the upgrade. New functionality is delivered turned off and may be configured after the upgrade.
 
Should you encounter issues during testing, please contact Action Line. Please note that during the testing period cloning requests will not be accommodated.
 
RELEASE INFORMATION:
Release information, including upgrade windows, may be found at: https://ecommunities.ellucian.com/community/ellucian-crm-advise

If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.
 
Thank you,
Ellucian Cloud Team
Posted about 2 months ago. May 10, 2019 - 14:02 EDT
This scheduled maintenance affected: Ellucian SaaS (Ellucian Advise).