Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Dec 02, 2019 - 08:00 EST
Scheduled
ELLUCIAN CLOUD SERVICES
As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advise in the cloud, this notice is to inform you of plans to upgrade your Ellucian CRM deployment(s) within the Ellucian Cloud.
TARGETED NON-PROD UPGRADE WINDOW: Ellucian CRM Advise Non-Prod, December 2, 2019 - December 10, 2019
Your specific date and time - including duration - will be shared directly with you via your Ellucian CRM distribution email following this message.
For all customers with Prod environments, to mitigate upgrade risk, Ellucian will be cloning your Prod environment down to your Non-Prod environment(s). If configurations are present within your Non-Prod environment(s) that you wish to retain, please act by transferring these configurations into your Prod environment. Ellucian Cloud Engineers are not responsible for transferring any configurations.
You will be required to transfer configurations prior to December 2, 2019. If you do not receive an email outlining your specific date and time, please contact your Customer Success Manager. If you are an implementing client, please contact your Ellucian Project Manager.
TARGETED PROD UPGRADE WINDOW: Ellucian CRM Advise Prod, January 5, 2020 - January 8, 2020
Your specific date and time - including duration - will be shared directly with you via your Ellucian CRM distribution email following this message.
USER ACCEPTANCE TESTING: Ellucian will continue to provide a standard 3-week testing period between Non-Prod and Prod upgrades, per our SaaS policy. The goal of the testing period is to verify that current business operations are unimpeded after the upgrade. New functionality is delivered turned off and may be configured after the upgrade.
Should you encounter issues during testing, please contact Action Line. Also note that during the testing period cloning requests will not be accommodated.
IMPORTANT INFORMATION: The release of Ellucian CRM Advise 3.0 will also update the Microsoft Dynamics CRM version from 8.x to 9.0. This update will no longer support the use of Email Router as this is now a deprecated and an unsupported function of Microsoft Dynamics CRM.
All Ellucian CRM customers must configure Server Side-Synchronization to continue the use of non-bulk email sends from their Ellucian CRM environments.
Additionally, this release of Ellucian CRM Recruit 3.0 will also update our Microsoft AD FS version from 3.x to 4.0. This update will require all Ellucian CRM customers using Single-Sign On (SSO) to add new metadata federation endpoints to their existing AD FS, Azure AD, or Ellucian Ethos Identity Service. All Ellucian CRM customers using SSO must configure the new metadata federation endpoints to have a seamless transition to their newly upgraded environments.
If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.
Thank you, Ellucian Cloud Team
Posted Nov 22, 2019 - 15:02 EST
This scheduled maintenance affected: Ellucian SaaS (Ellucian Advise).