Ellucian Analytics Hot-Fix Release

Scheduled Maintenance Report for Ellucian Cloud

Completed

The scheduled maintenance has been completed.

Posted Dec 09, 2019 - 23:59 EST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Dec 09, 2019 - 20:00 EST

Scheduled

ELLUCIAN CLOUD SERVICES

As part of our ongoing support for customers using Ellucian Analytics we are continuing to deliver fixes for critical issues as needed. This notification details the maintenance timeline and planned work.

Window: 12/09/2019 @ 8 p.m. Eastern to 12/09/2019 @ 11:59 p.m. Eastern

Activity: Deploy Hot-Fix into Test and Production environments

Impact: The environments will be unavailable during the maintenance window.

Documentation: Release documentation can be found on the Ellucian Customer Center :

https://ellucian.force.com/clients/a111M00000PaIm2

Dependencies: None

Customer Action: Please make sure no Analytics Load Pipeline jobs are in progress nor scheduled to begin during the maintenance window. While Analytics Refresh Pipeline job may run during the maintenance window, any job errors during the maintenance window should be ignored as all data will be refreshed during the next successful refresh job.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Posted Dec 05, 2019 - 20:02 EST

This scheduled maintenance affected: Ellucian Ethos Platform (Ellucian Analytics - Canada, Ellucian Analytics - Europe, Ellucian Analytics - U.S.).