Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 12, 2020 - 09:00 EDT
Scheduled
ELLUCIAN CLOUD SERVICES
As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, this notice is to inform you of plans to upgrade your Ellucian CRM deployment(s) within the Ellucian Cloud.
TARGETED NON-PROD UPGRADE WINDOW: Ellucian CRM Advance Non-Prod, October 12, 2020 - October 18, 2020
Your specific date and time will be shared directly with you via your Ellucian CRM distribution email following this message by EOD on September 24, 2020.
For all customers with Prod environments, to mitigate upgrade risk, Ellucian will be cloning your Prod environment down to your Non-Prod environment(s). If configurations are present within your Non-Prod environment(s) that you wish to retain, please act by transferring these configurations into your Prod environment. Ellucian Cloud Engineers are not responsible for transferring any configurations.
If you do not receive a direct email outlining your specific upgrade date and time, please contact your Customer Success Manager. If you are an implementing customer, please contact your Ellucian Project Manager.
TARGETED PROD UPGRADE WINDOW: Ellucian CRM Advance Prod, November 8, 2020 - November 11, 2020
You will receive another update regarding the Ellucian CRM Advance Prod upgrades after the Non-Prod upgrade windows are completed.
IMPORTANT INFORMATON: The Ellucian CRM Advance 3.1 upgrade will be constructed to execute a Dynamics 365 update on the first day of the upgrade windows and starting on the second day, the upgrade to Ellucian CRM Advance will begin deployment.
As a result you will have two down-time windows; one for the Dynamics 365 update and one for the actual upgrade to your Ellucian CRM Advance environment. You will receive two emails to your Ellucian CRM Advance distribution email specifying these days.
USER ACCEPTANCE TESTING: Ellucian will provide a minimum of 3-weeks for testing between you Non-Prod and Prod upgrades, per our SaaS policy. It is expected that current business operations are tested after all Ellucian CRM upgrades. The goal of the testing is to verify that current business operations are unimpeded. New feature functionality must be configured and may be configured after the upgrade.
Should you encounter issues after this upgrade, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.