ELLUCIAN CLOUD SERVICES
As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, this notice is to inform you of plans to upgrade your Ellucian CRM deployment(s) within the Ellucian Cloud.
TARGETED PRODUCTION UPGRADE WINDOW:
Ellucian CRM Advance Prod, April 21, 2019 - April 22, 2019
***Due to feedback about post-upgrade tasks for CRM Advance 2.2 and the need for additional downtime during Non-Prod testing, all Prod upgrades anticipated to be completed on April 1, 2019 and April 2, 2019 have been moved to April 21, 2019 and April 22, 2019.***
Specific timing (upgrade schedule and its duration) for your institution have been shared directly with you prior to the upgrade window.
USER ACCEPTANCE TESTING:
Ellucian has provided a standard 3-week testing period between Non-Prod and Prod upgrades, per our SaaS policy. The goal of the testing period is to verify that current business operations are unimpeded after an upgrade. New functionality is delivered turned off and may be configured after the upgrade.
Should you encounter issues during testing, please contact Action Line. Please note that during the testing period cloning requests cannot be accommodated.
Release information, including upgrade windows, may be found here: https://ecommunities.ellucian.com/community/ellucian-crm-advance
If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.
Ellucian Cloud Team