Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 16, 2021 - 22:00 EDT
Update
Update Notice:
Please be advised that the Ellucian CRM Advance 3.2 Prod upgrade dates have changed. You will receive a new set of emails reflecting this change to your Ellucian CRM distribution email address.
Ellucian CRM Advance Prod, 16 May 2021 - 20 May 2021
Your specific date and time will be shared directly with you via your Ellucian CRM distribution email following this message by EOD on 7 May 2021.
If you do not receive a direct email outlining your specific upgrade date and time, please contact your Customer Success Manager. If you are an implementing customer, please contact your Ellucian Project Manager.
Update IMPORTANT INFORMATION: to
The Ellucian CRM Advance 3.2 Prod upgrade will be constructed to execute a Dynamics 365 update on Sunday 16 May 2021 and the upgrade will begin on Monday 17 May 2021. As a result you will have two downtime windows; one for the Dynamics 365 update and one for the actual upgrade to your Ellucian CRM Advance environment. You will receive two emails to your Ellucian CRM Advance distribution email specifying these days.
Posted May 06, 2021 - 12:43 EDT
Scheduled
ELLUCIAN CLOUD SERVICES
As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, this notice is to inform you of plans to upgrade your Ellucian CRM deployment(s) within the Ellucian Cloud.
TARGETED PROD UPGRADE WINDOW: Ellucian CRM Advance Prod, 9 May 2021 - 13 May 2021
Your specific date and time will be shared directly with you via your Ellucian CRM distribution email following this message by EOD on 23 April 2021.
If you do not receive a direct email outlining your specific upgrade date and time, please contact your Customer Success Manager. If you are an implementing customer, please contact your Ellucian Project Manager.
IMPORTANT INFORMATON: The Ellucian CRM Advance 3.2 Prod upgrade will be constructed to execute a Dynamics 365 update on Sunday 9 May 2021 and the upgrade will begin as originally scheduled starting on Monday 10 May 2021. As a result you will have two downtime windows; one for the Dynamics 365 update and one for the actual upgrade to your Ellucian CRM Advance environment. You will receive two emails to your Ellucian CRM Advance distribution email specifying these days.
USER ACCEPTANCE TESTING: Given the flexibility to configure Ellucian CRM to fit your business needs it is expected that current business operations are tested after all Ellucian CRM upgrades. The goal of the testing is to verify that current business operations are unimpeded. New feature functionality must be configured and may be configured after the upgrade.
Should you encounter issues after this upgrade, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.