Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 22, 2020 - 18:01 EDT
Update
The maintenance window has been moved. The new start time is 7/22/20 at 6:00 pm EST and the new end time is 7/22/20 at 10:00 pm EST.
Posted Jul 21, 2020 - 11:48 EDT
Scheduled
ELLUCIAN CLOUD SERVICES
Please be advised that a maintenance update for Ellucian Workflow will be deployed in the Test environment for all European customers. This notification details the maintenance timeline and planned work.
Window
** EU region only** 07/22/2020 @ 8 p.m. Eastern to 07/22/2020 @ 11:59 p.m. Eastern
Activity: Deploy release into Ellucian Workflow Production environment
Impact: There will be downtime experienced while the update is being deployed.
Documentation: Release documentation can be found on The Ellucian Customer Center:
IMPORTANT: Redirect from old to new URL will be done automatically when accessing the application and web entry links. End users will see the redirect taking place.
Client Action: At some point after deployment but before December 31st, 2020: - Update external references (i.e. university's web pages, bookmarks, iFrames) to web entry links and to application with new URL format - SAML SSO URLs for Assertion Service and Single Logout Service
Dependencies: None
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
Thank You, Your Ellucian Cloud Services Team
Posted Jul 14, 2020 - 23:05 EDT
This scheduled maintenance affected: Ellucian SaaS (Ellucian Workflow - Europe).