Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 08, 2021 - 09:00 EDT
Scheduled
ELLUCIAN CLOUD SERVICES Please be advised that Ellucian Quercus SU5444 Hotfix will be deployed to the PROD environment. This hotfix addresses the eCAF processing issues. This notification details the maintenance time line and planned work.
Window: *** This notification is for our customers in the Asia Pacific region (APAC) only *** Tuesday 8th of June - starting at 11:00 p.m. AEST and concluding on Wednesday 9th of June at 1:00 a.m. AEST .
Activity: Deploy Quercus SU5444 Hotfix to the PROD environment.
Impact: The PROD environment will be unavailable during the maintenance window.
Dependencies: None.
Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
Thank You, Your Ellucian Cloud Services Team
Posted Jun 04, 2021 - 14:02 EDT
This scheduled maintenance affected: Ellucian SaaS (Ellucian Quercus (APAC)).