Maintenance Update for Ellucian Quercus Prod infrastructure (EMEA)
Scheduled Maintenance Report for Ellucian Cloud
Completed
The scheduled maintenance has been completed.
Posted 11 days ago. Aug 07, 2019 - 15:00 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted 11 days ago. Aug 07, 2019 - 13:00 EDT
Scheduled
ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for the Ellucian Quercus web platform (Prod) will be deployed after production hours. This notification details the maintenance timeline and planned work. 

Window: 
*** This notification is for our customers in Europe and the Middle East only ***
Wednesday August 7th - starting at 6:00 p.m. BST (GMT+1) and concluding on Wednesday August 7th at 8:00 p.m BST (GMT+1).

Activity: Deploy updates to the server components on the Web platform.

Impact: This maintenance update impacts all Prod (Production) environments in the Europe and Middle East regions only. There is no expected downtime during the maintenance update however you may experience intermittent slowness or an occasional disconnect to your environment.

Dependencies: None.

Customer Action: The CSM team will be reaching out to any customers who are impacted.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly. 

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel. 

Thank You, 
Ellucian Cloud Team
Posted 13 days ago. Aug 05, 2019 - 12:01 EDT
This scheduled maintenance affected: Ellucian SaaS (Ellucian Quercus (EMEA)).