Release notes will be provided on Communities as a part of the Recruit launch event.
If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.
Thank you, Ellucian Cloud Team
Posted May 22, 2020 - 08:43 EDT
Scheduled
ELLUCIAN CLOUD SERVICES
As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, this notice is to inform you of plans to upgrade your Ellucian CRM deployment(s) within the Ellucian Cloud.
TARGETED NON-PROD UPGRADE WINDOW: Ellucian CRM Recruit Non-Prod, May 28, 2020 - June 8, 2020
Your specific date and time - including duration - will be shared directly with you via your Ellucian CRM distribution email by the end of day Thursday, May 21, 2020.
For all customers with Prod environments, to mitigate upgrade risk, Ellucian will be cloning your Prod environment down to your Non-Prod environment(s). If configurations are present within your Non-Prod environment(s) that you wish to retain, please act by transferring these configurations into your Prod environment. Ellucian Cloud Engineers are not responsible for transferring any configurations.
If you wish to not be cloned during this release upgrade please send an email to your CSM. Please note that if you choose to opt-out of a clone during this upgrade, you are at risk of your Prod upgrade failing for unforeseen issues.
You will be required to transfer configurations prior to May 28, 2020. If you do not receive an email outlining your specific date and time, please contact your Customer Success Manager. If you are an implementing client, please contact your Ellucian Project Manager.
TARGETED PROD UPGRADE WINDOW: Ellucian CRM Recruit Prod, June 25, 2020 - July 08, 2020
You will receive another update regarding the Ellucian CRM Recruit Prod upgrades after the Non-Prod upgrade windows are completed.
USER ACCEPTANCE TESTING: Ellucian will provide a minimum of 3-weeks for testing between you Non-Prod and Prod upgrades, per our SaaS policy. The goal of the testing period is to verify that current business operations are unimpeded after the upgrade.
New functionality is delivered turned off and may be configured after the upgrade. During the testing period, clone requests will not be accommodated. Should you encounter issues during testing, please contact Action Line.
Release notes will be provided on Communities as a part of the Recruit launch event.
If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.