Maintenance Notification/Hotfix Ellucian Intelligent Learning Platform 5.5.3.2 - Production Environment (EMEA)
Scheduled Maintenance Report for Ellucian Cloud
Completed
The scheduled maintenance has been completed.
Posted Aug 05, 2022 - 00:01 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Aug 04, 2022 - 21:00 EDT
Scheduled
ELLUCIAN CLOUD SERVICES
Please be advised that Maintenance Update/Hotfix 5.5.3.2 for Ellucian Intelligent Learning Platform 5.x application will be deployed in the Production environment. This notification details the maintenance timeline and planned work.
 
Window:
*** Europe customers ***
Friday, 5th August 2022 at 02:00 AM BST to Friday, 5th August 2022 at 05:00 AM BST.

NOTE: This hotfix addresses an LMS Username issue. Please refer to the corrected documentation link below for more details.

Activity: Deploy release in the Production environment.

Impact: ILP SaaS 5.X Production environment will be unavailable during the maintenance window
 
Documentation: Release documentation for 5.5.3.2 can be found on the Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=f185783f4730111008322172e36d437f

Dependencies: None
 
Customer Action: There is no action required by Customers. This announcement is for informational purposes only
 
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
 
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
 
Thank You,
Your Ellucian Cloud Services Team
Posted Aug 03, 2022 - 13:30 EDT
This scheduled maintenance affected: Ellucian SaaS (Ellucian Intelligent Learning Platform - EMEA).