Ellucian Cloud Status - Maintenance Notification/Hotfix Ellucian Intelligent Learning Platform 5.5.3.2

Maintenance Notification/Hotfix Ellucian Intelligent Learning Platform 5.5.3.2 - Production Environment (US)

Scheduled Maintenance Report for Ellucian Cloud

Completed

The scheduled maintenance has been completed.

Posted Aug 05, 2022 - 00:00 EDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Aug 04, 2022 - 21:00 EDT

Scheduled

ELLUCIAN CLOUD SERVICES
Please be advised that Maintenance Update/Hotfix 5.5.3.2 for Ellucian Intelligent Learning Platform 5.x application will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Maintenance Window:
** US & Canada regions **
Thursday 4th August 2022 at 9:00 p.m. Eastern to Friday 5th August 2022 at 12:00 a.m. Eastern

NOTE: This hotfix addresses an LMS Username issue. Please refer to the corrected documentation link below for more details.

Activity: Deploy release in the Production environment.

Impact: ILP SaaS 5.X Production environment will be unavailable during the maintenance window.

Documentation: Release documentation for 5.5.3.2 can be found on the Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=f185783f4730111008322172e36d437f

Dependencies: None

Customer Action: There is no action required by Customers. This announcement is for informational purposes only

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Posted Aug 03, 2022 - 13:29 EDT

This scheduled maintenance affected: Ellucian SaaS (Ellucian Intelligent Learning Platform - United States/Canada/Latin America).