Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 24, 2020 - 20:00 EDT
Scheduled
ELLUCIAN CLOUD SERVICES As part of our ongoing efforts to optimize service, Ellucian needs to apply Analytics 2020.3.0.1 hotfix in the Ellucian Analytics Production and Test environments.
Window: 09/24 @ 8:00 PM Eastern to 09/25 @ 6:00 AM Eastern
Impact: Ellucian Analytics will be unavailable during the maintenance window.
Pre Release-Customer Action: Please make sure no Analytics Load Pipeline jobs are in progress nor scheduled to begin during the maintenance window. While Analytics Refresh Pipeline job may run during the maintenance window, any job errors during the maintenance window should be ignored as all data will be refreshed during the next successful refresh job.
Post Release-Customer Action: As a result of this hotfix, customers with one or both of these content areas must take required actions. • Finance • Student Tip: If your institution uses both domains, you may run the Analytics Load Pipeline job for all domains at the same time rather than separately loading each domain. This may be a time saving approach.
Required action: Finance content In Ellucian Analytics, run the Analytics Load Pipeline job for the Finance domain.
Required action: Student content In Ellucian Analytics, run the Analytics Load Pipeline job for the Student domain.
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.