Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 20, 2020 - 00:01 EDT
Scheduled
ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Maintenance to address CR-000174567 (Unable to enter a payment through Process Payment) will be deployed to the PROD environment.
This notification details the maintenance time line and planned work.
Window: *** This notification is for our customers in the US only *** Monday July 20th - starting at 4:00 a.m. Eastern and concluding on Monday July 20th at 8:00 a.m. Eastern. *** This notification is for our customers in the Canada region only *** Monday July 20th - starting at 12:00 a.m. Eastern and concluding on Monday July 20th at 4:00 a.m Eastern.
Activity: Deploy Hot fix to address CR-000174567 to the PROD environment.
Impact: There is no expected downtime during the Hot fix however, you may experience intermittent slowness or an occasional disconnect to your environment..
Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment, Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
Thank You, Your Ellucian Cloud Services Team
Posted Jul 17, 2020 - 12:00 EDT
This scheduled maintenance affected: Ellucian SaaS (Ellucian Elevate).