Ellucian Cloud Status
Infrastructure Maintenance Notification Quercus Production -All Regions
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 2024 - 21:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a required database update will be performed in the Production Quercus environments.

Window:
** EMEA region only**
Saturday, April 20th at 2:30 a.m. GMT to 6:30 a.m. GMT

**AU region only**
Saturday, April 20th at 4:30 pm AEST to 7:00 pm AEST

Activity: Perform infrastructure database updates for the Quercus Production environments.

Impact: Users will experience an outage during the outlined deployment window

Client Action: None

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Apr 19, 2024 21:30 - Apr 20, 2024 04:00 EDT

About This Site

Ellucian Cloud planned maintenance or unplanned service impacting events affecting multiple client production systems are announced and logged on this page.

To report production system outages or request immediate attention of the Ellucian Enterprise Operations Center (EOC) please call:
+1 (844) 358-7222 (US/Canada Toll Free) or +1 (407) 215-3970 (International Toll), Use Prompt 3

Application Hosting Services (AHS) Operational
Ellucian SaaS Under Maintenance
Ellucian Banner SaaS Operational
Ellucian Colleague SaaS Operational
Ellucian Advance (APAC) Operational
Ellucian Advance (EMEA) Operational
Ellucian Advance (LAC) Operational
Ellucian Advance Operational
Ellucian Advise (APAC) Operational
Ellucian Advise (EMEA) Operational
Ellucian Advise (LAC) Operational
Ellucian Advise Operational
Ellucian Cross Registration Operational
Ellucian Elevate Operational
Ellucian eTranscripts Operational
Ellucian Experience (U.S.) Operational
Ellucian Experience (APAC) Operational
Ellucian Experience (CA) Operational
Ellucian Experience (EMEA) Operational
Ellucian Mobile Cloud Operational
Ellucian Recruit (APAC) Operational
Ellucian Recruit (EMEA) Operational
Ellucian Recruit (LAC) Operational
Ellucian Recruit Operational
Ellucian Quercus (EMEA) Under Maintenance
Ellucian Quercus (APAC) Under Maintenance
Ellucian Insights Operational
Ellucian Intelligent Learning Platform - APAC Operational
Ellucian Intelligent Learning Platform - EMEA Operational
Ellucian Intelligent Learning Platform - United States/Canada/Latin America ? Operational
Ellucian Theme Editor Operational
Ellucian Workflow - Australia Operational
Ellucian Workflow - Canada Operational
Ellucian Workflow - Europe Operational
Ellucian Workflow - Middle East Operational
Ellucian Workflow - U.S. Operational
Financial Aid FM Need Analysis Calculation Service Operational
College Board IM Need Analysis Calculation Service (INAS) Operational
Ellucian Ethos Platform Operational
Ellucian Analytics - Canada Operational
Ellucian Analytics - Europe Operational
Ellucian Analytics - U.S. Operational
Ethos Data Access - Australia Operational
Ethos Data Access - Canada Operational
Ethos Data Access - Europe Operational
Ethos Data Access - U.S. Operational
Ethos Data Connect - U.S. Operational
Ethos Extend Operational
Ethos Identity Federation Services - APAC Operational
Ethos Identity Federation Services - EMEA Operational
Ethos Identity Federation Services - US/Canada Operational
Ethos Integration - Australia Operational
Ethos Integration - Canada Operational
Ethos Integration - Europe Operational
Ethos Integration - U.S. Operational
Ethos User Provisioning - APAC Operational
Ethos User Provisioning - EMEA Operational
Ethos User Provisioning - US/Canada Operational
Ellucian Person Manager - APAC Operational
Ellucian Person Manager - EMEA Operational
Ellucian Person Manager - U.S. Operational
Monitoring Operational
AWS Health Status ? Operational
AWS ec2-us-east-1 Operational
AWS ec2-us-west-2 Operational
AWS ec2-eu-west-1 Operational
AWS ec2-ca-central-1 Operational
AWS rds-us-east-1 Operational
AWS rds-us-west-2 Operational
AWS rds-eu-west-1 Operational
AWS rds-ca-central-1 Operational
AWS s3-us-standard Operational
AWS route53 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Infrastructure Maintenance Notification Elevate Production -All Regions Apr 20, 2024 21:30 - Apr 21, 2024 08:00 EDT
ELLUCIAN CLOUD SERVICE
Please be advised that a database update will be performed in the Production Elevate environments.

Window:
** Canada region only**
Saturday, April 20th, starting at 9:30 p.m. EDT to 11:30 p.m. EDT

**US region only**
Sunday, April 21st, starting at 12:30 am EDT to 4:30 pm EDT

**US 2 region only**
Sunday, April 21st, starting at 5:00 am EDT to 8:00 am EDT

Activity: Perform infrastructure database updates for the Elevate Production environments.

Impact: Users will experience an outage during the outlined deployment window

Client Action: None

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Apr 19, 2024 - 16:31 EDT
Ethos Data Access Maintenance Release - Production Environment – AU Region Only Apr 23, 2024 09:00-12:00 EDT
ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ethos Data Access will be deployed in the Production environment. This notification details the maintenance timeline and planned work.
​​Window:
** AU Region **
Tuesday, 23 April 2024 at 11:00 AP AEST to Wednesday, 24 April 2024 at 2:00 AM AEST ​
Activity: Deploy release in the Production environment.
Documentation: Release documentation can be found on the Ellucian Customer Center
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=28fa886347cdc2946e204a67436d4357
Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads or Analytics loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.
​Dependencies: None
​Customer Action: There is no action required by customers. This announcement is for informational purposes only.
​Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
​Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
​
Thank You,
Your Ellucian Cloud Services Team
Posted on Apr 19, 2024 - 13:09 EDT
Ethos Data Access Maintenance Release - Production Environment - US, CA and EU Regions Only Apr 23, 2024 22:00 - Apr 24, 2024 01:00 EDT
ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ethos Data Access will be deployed in the Production environment. This notification details the maintenance timeline and planned work.
Window:
** US and CA Regions **
Tuesday, 23 April 2024 at 10:00 PM Eastern to Wednesday, 24 April 2024 at 1:00 AM Eastern

** EU Region **
Wednesday, 24 April 2024 at 3:00 AM BST to Wednesday, 24 April 2024 at 6:00 AM BST

Activity: Deploy release in the Production environment.
Documentation: Release documentation can be found on the Ellucian Customer Center
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=28fa886347cdc2946e204a67436d4357
Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads or Analytics loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.
​
Dependencies: None
​
Customer Action: There is no action required by customers. This announcement is for informational purposes only.
​
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
​
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
​
Thank You,
Your Ellucian Cloud Services Team
Posted on Apr 19, 2024 - 13:00 EDT
Past Incidents
Apr 19, 2024
Ellucian Insights Maintenance Update - Non-Production Environment
Completed - The scheduled maintenance has been completed.
Apr 19, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 01:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Insights will be deployed in your non-production environment. This notification details the maintenance timeline and planned work.

Window:

Friday, 19 April 2024 at 1:00 a.m. to Friday, 19 April 2024 at 12:00 p.m. Eastern

Activity: Deploy release in non-production environment.

Impact: There will be no downtime for this update.

Documentation:
https://resources.elluciancloud.com/bundle/ellucian_insights/page/c_release_notes_insights_1120.html

Dependencies: None.

Client Action: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Apr 17, 16:30 EDT
Ellucian Insights Maintenance Update - Production Environment
Completed - The scheduled maintenance has been completed.
Apr 19, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 20:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Insights will be deployed in your production environment. This notification details the maintenance timeline and planned work.

Window:

Thursday, 18 April 2024 at 8:00 p.m. to Friday, 19 April 2024 at 8:00 a.m. Eastern

Activity: Deploy release in production environment.

Impact:
There is no downtime expected during the upgrade window.

Documentation:
https://resources.elluciancloud.com/bundle/ellucian_insights/page/c_release_notes_insights_1120.html



Dependencies: None.

Client Action: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Apr 17, 16:00 EDT
Maintenance Notification Ellucian Workflow 2.0 - Production - US region only.
Completed - The scheduled maintenance has been completed.
Apr 19, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 20:00 EDT
Update - The production update planned for April 2nd has been postponed due to eLive. The new deployment window is Thursday, 18 April 2024 at 8:00 PM to Friday, 19 April 2024 at 4:00 AM.
Apr 2, 15:59 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that maintenance update 2.5.0 for Ellucian Workflow 2.0 will be deployed in the Production environment for all United States, Canadian and European customers. This notification details the maintenance timeline and planned work.

Window:
** US region only**
Thursday, 4 April 2024 at 8:00 p.m. Eastern to Friday, 5 April 2024 at 4:00 a.m. Eastern

Activity: Deploy release 2.5.0 into Ellucian Workflow Production environment

Impact: There will be downtime experienced in the 2.0 environment while the update is being deployed.

Documentation: Release documentation can be found on The Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=5aa8480087804e106fd864ed0ebb35d5

Client Action: None

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Mar 26, 16:00 EDT
Apr 18, 2024
Ellucian CRM Recruit Maintenance Update: Production (APAC)
Completed - The scheduled maintenance has been completed.
Apr 18, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 09:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Recruit Production. This notification details the maintenance timeline and planned work.

Details about the Defects and Enhancements included in this update can be found here:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=2cf6e6978741b5d81d8e620e0ebb35c8

*** Singapore customers ***
Starting Thursday, 18 April 2024, at 9:00 PM GMT+8 and concluding by Thursday, 18 April 2024, at 11:00 PM GMT+8.

*** Australia customers ***
Starting Thursday, 18 April 2024, at 11:00 PM AEST and concluding by Friday, 19 April 2024, at 1:00 AM AEST.

There is no expected downtime during the MU; However, you may experience intermittent slowness or an occasional disconnect to your environment.

Should you encounter issues after this MU, please contact Action Line. If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank you,
Ellucian Cloud Team
Apr 16, 06:01 EDT
Maintenance Notification Ellucian Workflow 2.0 - Production - US region only.
Completed - The scheduled maintenance has been completed.
Apr 18, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 20:00 EDT
Update - The production update planned for April 3rd has been postponed due to eLive. The new deployment window is Wednesday, 17 April 2024 at 8:00 PM to Thursday, 18 April 2024 at 4:00 AM.
Apr 2, 15:59 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that maintenance update 2.5.0 for Ellucian Workflow 2.0 will be deployed in the Production environment for all United States, Canadian and European customers. This notification details the maintenance timeline and planned work.

Window:
** US region only**
Wednesday, 3 April 2024 at 8:00 p.m. Eastern to Thursday, 4 April 2024 at 4:00 a.m. Eastern

Activity: Deploy release 2.5.0 into Ellucian Workflow Production environment

Impact: There will be downtime experienced in the 2.0 environment while the update is being deployed.

Documentation: Release documentation can be found on The Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=5aa8480087804e106fd864ed0ebb35d5

Client Action: None

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Mar 26, 16:04 EDT
Ethos Data Access Maintenance Release - Preview Environment - US, CA and EU Regions Only
Completed - The scheduled maintenance has been completed.
Apr 18, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 22:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ethos Data Access will be deployed in the Preview environment. This notification details the maintenance timeline and planned work.
​Window:
** US and CA Regions **
Wednesday, 17 April 2024 at 10:00 PM Eastern to Thursday, 18 April 2024 at 1:00 AM Eastern
Note: This Maintenance Update will be deployed in Production on Tuesday, 23 April 2024.

** EU Region **
Thursday, 18 April 2024 at 3:00 AM BST to Thursday, 18 April 2024 at 5:00 AM BST
Note: This Maintenance Update will be deployed in Production on Wednesday, 24 April 2024.

Activity: Deploy release in the Preview environment.
Documentation: Release documentation can be found on the Ellucian Customer Center
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=28fa886347cdc2946e204a67436d4357


Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads or Analytics loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.
​
Dependencies: None
​
Customer Action: There is no action required by customers. This announcement is for informational purposes only.
​
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
​
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
​
Thank You,
Your Ellucian Cloud Services Team
Apr 12, 15:00 EDT
Apr 17, 2024
Actualización de mantenimiento de Ellucian CRM Recruit: Producción (LAC)
Completed - The scheduled maintenance has been completed.
Apr 17, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 20:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Tenga en cuenta que hay una próxima actualización de mantenimiento (MU) para Ellucian CRM Recruit Producción. Esta notificación detalla el cronograma de mantenimiento y el trabajo planificado.

Los detalles sobre los defectos y mejoras incluidos en esta actualización se pueden encontrar aquí:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=2cf6e6978741b5d81d8e620e0ebb35c8

*** Clientes en Latinoamérica ***
A partir de el miercoles, 17 de abril 2024 a las 20:00 horas de el este y finalizado el miercoles, 17 de abril 2024 a las 22:00 horas de el este.

No hay tiempo de inactividad esperado durante la actualización de mantenimiento, sin embargo, puede experimentar lentitud intermitente o una desconexión ocasional de su entorno.

Si encuentra problemas después de esta actualización de mantenimiento, comuníquese con Action Line. Si tiene alguna pregunta o inquietud acerca de esta notificación o si desea discutir cualquier aspecto del próximo mantenimiento, comuníquese con su Gerente de Éxito del Cliente, quien puede concertar una reunión con el personal técnico correspondiente.

Gracias,

Equipo de Ellucian Cloud
Apr 16, 06:00 EDT
Ellucian CRM Recruit Maintenance Update: Production (US/Canada)
Completed - The scheduled maintenance has been completed.
Apr 17, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 20:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Recruit Production. This notification details the maintenance timeline and planned work.

Details about the related defects and enhancements included in this update can be found here:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=2cf6e6978741b5d81d8e620e0ebb35c8

*** United States and Canada customers ***
Starting Wednesday, 17 April 2024, at 8:00 PM EST and concluding by Wednesday, 17 April 2024, at 10:00 PM EST.

There is no expected downtime during the MU; however, you may experience intermittent slowness or an occasional disconnect to your environment.

Should you encounter issues after this MU, please contact Action Line. If you have any questions or concerns about this notification or want to discuss any aspect of the upcoming maintenance, please reach out to your Customer Success Manager, who can arrange a meeting with the right technical personnel.

Thank you,

Ellucian Cloud Team
Apr 16, 10:09 EDT
Ellucian CRM Recruit Maintenance Update: Production (EMEA)
Completed - The scheduled maintenance has been completed.
Apr 17, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 20:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Recruit Production. This notification details the maintenance timeline and planned work.

Details about the Defects and Enhancements included in this update can be found here:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=2cf6e6978741b5d81d8e620e0ebb35c8

*** Europe customers ***
Starting Thursday, 18 April 2024, at 1:00 AM BST and concluding by Thursday, 18 April 2024, at 3:00 AM BST.

*** Middle East customers ***
Starting Thursday, 18 April 2024, at 4:00 AM GMT+4 and concluding by Thursday, 18 April 2024, at 6:00 AM GMT+4.

There is no expected downtime during the MU; However, you may experience intermittent slowness or an occasional disconnect to your environment.

Should you encounter issues after this MU, please contact Action Line. If you have any questions or concerns about this notification or want to discuss any aspect of the upcoming maintenance, please reach out to your Customer Success Manager, who can arrange a meeting with the right technical personnel.

Thank you,

Ellucian Cloud Team
Apr 16, 06:01 EDT
Ellucian Insights Infrastructure Maintenance - all environments
Completed - The scheduled maintenance has been completed.
Apr 17, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 20:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
As part of our ongoing efforts to optimize service, Ellucian needs to perform infrastructure maintenance on an underlying system in the Ellucian Insights environment.

Window:

Wednesday, 17 April 2024 at 8:00 p.m. to Wednesday, 17 April 2024 at 9:00 p.m. Eastern

Activity: Perform an update to a network service supporting on premises connections to Insights environment.

Impact:
DMS Connection to On-Premise databases:
Replication Task may fail, the DMS retry logic should kick in once the maintenance is complete and connection from AWS to the Database is restored
On-Demand operations ingestions may fail, DMS may not be able to talk to the database during that time period, DMS retry should kick in and complete ingestion after the outage
Insights Data Warehouse:
Data Warehouse will be inaccessible from the Customer On-Premise reporting tools. There should be no effects on the Insights Reporting Tool (IRT)


Dependencies: None.

Client Action: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,

Your Ellucian Cloud Services Team
Apr 16, 17:01 EDT
Ethos Data Access Maintenance Release - Preview Environment – AU Region Only
Completed - The scheduled maintenance has been completed.
Apr 17, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 09:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ethos Data Access will be deployed in the Preview environment. This notification details the maintenance timeline and planned work.
​Window:
** AU Region **
Wednesday, 17 April 2024 at 11:00 PM AEST to Thursday, 18 April 2024 at 2:00 AM AEST
Note: This Maintenance Update will be deployed in Production on Wednesday, 20 December 2023.
Activity: Deploy release in the Preview environment.
Documentation: Release documentation can be found on the Ellucian Customer Center
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=28fa886347cdc2946e204a67436d4357

Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads or Analytics loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.
​
Dependencies: None
​
Customer Action: There is no action required by customers. This announcement is for informational purposes only.
​
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
​
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
​
Thank You,
Your Ellucian Cloud Services Team
Apr 12, 15:03 EDT
Ellucian Experience - Production Environment - Maintenance Notification - US and CA regions
Completed - The scheduled maintenance has been completed.
Apr 17, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 03:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ellucian Experience will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window:
*** US region ***
Wednesday, 17 April 2024 at 3:00 to Wednesday, 17 April 2024 at 5:00 am Eastern

** Canada region **
Wednesday, 17 April 2024 at 3:00 to Wednesday, 17 April 2024 at 5:00 am Eastern

Impact: Downtime is not expected during this release, but performance may be decreased during the deployment window.

Documentation: Release details can be found within the Ellucian Documentation site:
https://resources.elluciancloud.com/bundle/ellucian_experience/page/c_rel_notes_1_71_experience.html

Customer Action: No customer actions are required for this release.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Apr 15, 16:06 EDT
Maintenance Notification Ellucian Workflow 2.0 - Production - US Region Only
Completed - The scheduled maintenance has been completed.
Apr 17, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 20:00 EDT
Update - The production update planned for April 2nd has been postponed due to eLive. The new deployment window is Tuesday, 16 April 2024 at 8:00 PM to Wednesday, 17 April 2024 at 4:00 AM.
Apr 2, 16:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that maintenance update 2.5.0 for Ellucian Workflow 2.0 will be deployed in the Production environment for all United States, Canadian and European customers. This notification details the maintenance timeline and planned work.

Window:
** US region only**
Tuesday, 2 April 2024 at 8:00 p.m. Eastern to Wednesday, 3 April 2024 at 4:00 a.m. Eastern

Activity: Deploy release 2.5.0 into Ellucian Workflow Production environment

Impact: There will be downtime experienced in the 2.0 environment while the update is being deployed.

Documentation: Release documentation can be found on The Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=5aa8480087804e106fd864ed0ebb35d5

Client Action: None

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Mar 26, 16:03 EDT
Apr 16, 2024
Ellucian Experience - Production Environment - Maintenance Notification - EMEA region
Completed - The scheduled maintenance has been completed.
Apr 16, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 16:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ellucian Experience will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window:
** EU region **
Tuesday, 16 April 2024 at 9:00 pm GMT to Tuesday, 16 April 2024 at 11:00 pm BST

** UAE region **
Wednesday, 17 April 2024 at 12:00 am GST to Wednesday, 17 April 2024 at 2:00 am GST

Impact: Downtime is not expected during this release, but performance may be decreased during the deployment window.

Documentation: Release details can be found within the Ellucian Documentation site:
https://resources.elluciancloud.com/bundle/ellucian_experience/page/c_rel_notes_1_71_experience.html

Customer Action: No customer actions are required for this release.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Apr 15, 16:10 EDT
Actualización de mantenimiento de Ellucian CRM Recruit: No-Producción (LAC)
Completed - The scheduled maintenance has been completed.
Apr 16, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 14:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Tenga en cuenta que hay una próxima actualización de mantenimiento (MU) para Ellucian CRM Recruit No-Producción. Esto incluye entornos de preproducción y prueba. Esta notificación detalla el cronograma de mantenimiento y el trabajo planificado.

Los detalles sobre los defectos y mejoras incluidos en esta actualización se pueden encontrar aquí:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=2cf6e6978741b5d81d8e620e0ebb35c8

*** Clientes en Latinoamérica ***
A partir de el martes, 16 de abril 2024 a las 14:00 horas de el este y finalizado el martes, 16 de abril 2024 a las 16:00 horas de el este.

No hay tiempo de inactividad esperado durante la actualización de mantenimiento, sin embargo, puede experimentar lentitud intermitente o una desconexión ocasional de su entorno.

Si encuentra problemas después de la actualización de mantenimiento, comuníquese con Action Line. Si tiene alguna pregunta o inquietud acerca de esta notificación o si desea discutir cualquier aspecto del próximo mantenimiento, comuníquese con su Gerente de Éxito del Cliente, quien puede concertar una reunión con el personal técnico correspondiente.

Gracias,

Equipo de Ellucian Cloud
Apr 15, 10:29 EDT
Ellucian CRM Recruit Maintenance Update: Non-Production (EMEA)
Completed - The scheduled maintenance has been completed.
Apr 16, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 14:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Recruit Non-Production. This includes Pre-Production and Test environments. This notification details the maintenance timeline and planned work.

Details about the Defects and Enhancements included in this update can be found here:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=2cf6e6978741b5d81d8e620e0ebb35c8

*** Europe customers ***
Starting Tuesday, 16 April 2024, at 7:00 PM BST and concluding by Tuesday, 16 April 2024, at 9:00 PM BST.

*** Middle East customers ***
Starting Tuesday, 16 April 2024, at 10:00 PM GMT+4 and concluding by Wednesday, 17 April 2024, at 12:01 AM GMT+4.

There is no expected downtime during the MU; However, you may experience intermittent slowness or an occasional disconnect to your environment.

Should you encounter issues after this MU, please contact Action Line. If you have any questions or concerns about this notification or want to discuss any aspect of the upcoming maintenance, please reach out to your Customer Success Manager, who can arrange a meeting with the right technical personnel.

Thank you,

Ellucian Cloud Team
Apr 15, 10:11 EDT
Ellucian CRM Recruit Maintenance Update: Non-Production (US/Canada)
Completed - The scheduled maintenance has been completed.
Apr 16, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 14:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Recruit Non-Production. This includes Pre-Production and Test environments. This notification details the maintenance timeline and planned work.

Details about the related defects and enhancements included in this update can be found here:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=2cf6e6978741b5d81d8e620e0ebb35c8

*** United States and Canada customers ***
Starting Tuesday, 16 April 2024, at 2:00 PM Eastern and concluding by Tuesday, 16 April 2024, at 4:00 PM Eastern.

There is no expected downtime during the MU; however, you may experience intermittent slowness or an occasional disconnect to your environment.

Should you encounter issues after this MU, please contact Action Line. If you have any questions or concerns about this notification or want to discuss any aspect of the upcoming maintenance, please reach out to your Customer Success Manager, who can arrange a meeting with the right technical personnel.

Thank you,

Ellucian Cloud Team
Apr 15, 11:00 EDT
Ellucian CRM Recruit Maintenance Update: Non-Production (APAC)
Completed - The scheduled maintenance has been completed.
Apr 16, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 14:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Recruit Non-Production. This includes Pre-Production and Test environments. This notification details the maintenance timeline and planned work.

Details about the Defects and Enhancements included in this update can be found here:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=2cf6e6978741b5d81d8e620e0ebb35c8

*** Singapore customers ***
Starting Wednesday, 17 April 2024, at 2:00 AM GMT+8 and concluding by Wednesday, 17 April 2024, at 4:00 AM GMT+8.

*** Australia customers ***
Starting Wednesday, 17 April 2024, at 4:00 AM AEST and concluding by Wednesday, 17 April 2024, at 6:00 AM AEST.

There is no expected downtime during the MU; However, you may experience intermittent slowness or an occasional disconnect to your environment.

Should you encounter issues after this MU, please contact Action Line. If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank you,
Ellucian Cloud Team
Apr 15, 10:13 EDT
Ellucian Experience - Production Environment - Maintenance Notification - APAC region
Completed - The scheduled maintenance has been completed.
Apr 16, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 11:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ellucian Experience will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window:
** Singapore region **
Tuesday, 16 April 2024 at 11:00 pm SGT to Wednesday, 17 April 2024 at 1:00 am SGT

** Sydney region **
Wednesday, 17 April 2024 at 1:00 am AEST to Wednesday, 17 April 2024 at 3:00 am AEST

Impact: Downtime is not expected during this release, but performance may be decreased during the deployment window.

Documentation: Release details can be found within the Ellucian Documentation site:
https://resources.elluciancloud.com/bundle/ellucian_experience/page/c_rel_notes_1_71_experience.html
Customer Action: No customer actions are required for this release.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Apr 15, 16:09 EDT
Apr 15, 2024
Infrastructure Maintenance Notification Ellucian CRM - US region only.
Completed - The scheduled maintenance has been completed.
Apr 15, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 21:00 EDT
Scheduled - Ellucian Cloud Services

Please be advised that a required infrastructure update will be performed across all Ellucian CRM products. This includes non-production and production environments.

Maintenance Window: April 15, 2024, starting at 9:00 PM Eastern and concluding at 11:00 PM Eastern.

There is no expected downtime during the infrastructure update; however, you may experience intermittent slowness or an occasional disconnect from your environment.

Should you encounter issues after this maintenance update, please contact the Action Line. If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager.

Thank you,

Ellucian Cloud Services Team
Apr 9, 16:30 EDT
Infrastructure Maintenance Notification Ellucian Workflow - 2.X Test and Production Environment - UK, US and CA Regions
Completed - The scheduled maintenance has been completed.
Apr 15, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 22:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a required infrastructure update will be performed in the 2.X test and production environments.

Window: 4/14/2024 at 10:00 pm to 4/15/2024 at 6:00 am Eastern

Activity: Perform infrastructure updates.

Impact: There will be an outage of the Ellucian Workflow 2.X test and production environments.

Client Action: None

Dependencies: None
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Apr 11, 15:02 EDT
Apr 14, 2024
Apr 13, 2024
Ellucian Quercus Upgrade 8.33.2.1 to the Production Environment (EMEA)
Completed - The scheduled maintenance has been completed.
Apr 13, 01:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 21:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus Upgrade 8.33.2.1 will be deployed to the Production environment in the EMEA region on April 13th from 1:30 AM GMT - 5:30 AM GMT

Release details are available in the customer center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=125573be47554a5c6e204a67436d43b2

Impact: The Production environment will be unavailable during the maintenance window.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank You,
Ellucian Cloud Services Team
Apr 12, 12:01 EDT
Apr 12, 2024
Apr 11, 2024
Ellucian Experience - Test Environment - Maintenance Notification all regions
Completed - The scheduled maintenance has been completed.
Apr 11, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 10:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ellucian Experience will be deployed in the Test environment. This notification details the maintenance timeline and planned work.

Window: Thursday, 11 April 2024 at 10:00 am to Thursday, 11 April 2024 at 1:00 pm Eastern

Note: This update will be deployed to the Production environment on Tuesday, 16 April (ME) and Wednesday, 17 April (US, EU and APAC) 2024

Impact: Downtime is not expected during this release, but performance may be decreased during the deployment window.

Documentation: Release details can be found within the Ellucian Documentation site:
https://resources.elluciancloud.com/bundle/ellucian_experience/page/c_rel_notes_1_71_experience.html

Customer Action: No customer actions are required for this release.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Apr 5, 16:01 EDT
Apr 10, 2024
Ellucian Quercus Upgrade 8.33.2.1 to the Non-Production Environment (EMEA)
Completed - The scheduled maintenance has been completed.
Apr 10, 01:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 21:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus Upgrade 8.33.2.1 will be deployed to the Non - Production environment to the EMEA region on April 10th from 1:30 AM GMT - 5:30 AM GMT

Release details are available in the customer center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=125573be47554a5c6e204a67436d43b2

Impact: The Non-Production environment will be unavailable during the maintenance window.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank You,
Ellucian Cloud Services Team
Apr 9, 17:36 EDT
Apr 9, 2024
Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024
Infrastructure Maintenance Notification Ellucian Workflow - 2.X TEST Environment - US region only.
Completed - The scheduled maintenance has been completed.
Apr 6, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 08:00 EDT
Update - The window for the infrastructure maintenance has changed, the new window is 4/6/2024 at 8:00 am to 4/6/2024 at 8:00 pm Eastern
Apr 5, 11:19 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a required infrastructure update will be performed in the 2.X test environments.

Window: 4/6/2024 at 8:00 am to 4/6/2024 at 8:00 pm Eastern

Activity: Perform infrastructure updates.

Impact: There will be an outage of the Ellucian Workflow 2.X test environments.

Client Action: None

Dependencies: None
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Apr 4, 15:00 EDT
Ellucian Quercus Upgrade 8.33.2 to the Production Environment (All Regions)
Completed - The scheduled maintenance has been completed.
Apr 6, 08:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 20:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus Upgrade 8.33.2 will be deployed to the Production environment on Saturday, April 6th.

Release details and deployment windows by regions are available in the customer center: https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=e02f510c474ffdd093747965d36d43f1

Impact: The Production environment will be unavailable during the maintenance window.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank You,
Ellucian Cloud Services Team
Apr 5, 15:03 EDT
Apr 5, 2024
Ellucian CRM Advance Maintenance Update: Production (APAC)
Completed - The scheduled maintenance has been completed.
Apr 5, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 09:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Advance Production. This notification details the maintenance timeline and planned work.

Details about the Related Defects & Enhancements included in this update can be found within the Customer Center in the link below:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=3a1e4dea978efd505154d004a253af9f

*** Australia customers ***
Starting Saturday, 6 April 2024, at 12:00 AM AEDT and concluding by Saturday, 6 April 2024, at 2:00 AM AEDT.

There is no expected downtime during the MU; however, you may experience intermittent slowness or an occasional disconnect to your environment.

Should you encounter issues after this MU, please contact Action Line. If you have any questions or concerns about this notification or want to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank you,

Ellucian Cloud Team
Mar 26, 06:03 EDT
Ellucian Insights Hot Fix - All Environments
Completed - The scheduled maintenance has been completed.
Apr 5, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 22:00 EDT
Update - We apologize for any confusion regarding actions. Please note that no customer actions are required for this hotfix.
Apr 4, 16:49 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Hot Fix for Ellucian Insights will be deployed in the production and non-production environments. This notification details the maintenance timeline and planned work.

Window:

Thursday, 4 April 2024 at 8:00 p.m. to Friday, 5 April 2024 at 10:00 a.m. Eastern

Activity: Deploy Hot Fix 1.11.2 in production and non-production environments.

Impact: There will be no downtime for this update, however customers may experience a brief disruption with their IRT connection as the fix is being applied to the tenant. Loads and refreshes should not be impacted.

Release Notes: None.

Dependencies: None.

No Customer actions.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Apr 4, 15:45 EDT
SAAS CRM PAYMENT GATEWAY AND FM/IM CALC ISSUE
Resolved - Validation for CRM payment gateway processing for all CRM Recruit and CRM Advance customers is completing. If you experience further payment processing issues, please reach out to Action Line.
Apr 5, 08:33 EDT
Update - Ellucian engineers are completing validation for CRM payment gateway processing for all CRM Recruit and CRM Advance customers. If you experience further payment processing issues, please reach out to Action Line.
Apr 4, 17:32 EDT
Monitoring - Ellucian engineers have completed updates to the CRM payment gateway configuration using available setup details to resolve payment issues for Ellucian CRM Recruit and Ellucian CRM Advance. Customers still experiencing payment transaction issues should contact Action Line.
Apr 3, 18:46 EDT
Identified - Ellucian engineers have discovered further processing issues with payment transactions using the CRM payment gateway for Ellucian CRM Recruit and Ellucian CRM Advance. Engineers are coordinating with payment vendors to resolve these issues and will provide further updates.
Apr 3, 09:41 EDT
Monitoring - Ellucian engineers have validated available CRM Payment Gateway configurations to resolve payment issues for Ellucian CRM Recruit and Ellucian CRM Advance customers. Engineers will continue to monitor the service. If you are experiencing continued CRM Payment Gateway issues, please contact Action Line.
Apr 2, 21:12 EDT
Update - Ellucian engineers continue to validate customer configuration details in the Payment Gateway for Ellucian CRM Recruit and Ellucian CRM Advance. Further updates will be made as this work completes.
Apr 2, 17:52 EDT
Update - Ellucian engineers are continuing to validate customer configuration details to resolve the remaining processing issues with the CRM Payment Gateway for Ellucian CRM Recruit and Ellucian CRM Advance.
Apr 2, 13:13 EDT
Update - Ellucian engineers have remediated the issue with FM/IM calculation processing. Per-client configuration for impacted CRM Payment Gateway users is continuing to be updated to resolve Payment Gateway issues.
Apr 1, 21:43 EDT
Update - Ellucian engineers are updating Payment Gateway configurations to restore service for impacted CRM Advance and Recruit customers, and engineers are still working to resolve the FMCALC processing issue. Further updates will be posted as resolution continues.
Apr 1, 19:00 EDT
Update - Ellucian engineers are continuing to work on resolving the service issues with FM Calc processing. Configuration updates to address Payment Gateway processing issues for Ellucian CRM Recruit and Ellucian CRM Advance customers is underway.
Apr 1, 17:53 EDT
Update - Ellucian engineers are continuing work to resolve processing issues for FM Calc and for Payment Gateway used by some Ellucian CRM Recruit and Advance customers. We will post further updates as processing issues are resolved.
Apr 1, 16:35 EDT
Update - Ellucian engineers continue to work on resolving Payment Gateway processing issues for impacted Ellucian CRM Recruit and Advance customers and are resolving processing issues for FM Calc customers.
Apr 1, 15:32 EDT
Identified - Some Ellucian CRM Recruit and Advance customers are experiencing issues with the payment gateway service. Ellucian engineers are working to address the Payment Gateway issue
Apr 1, 14:38 EDT
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