Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 05, 2020 - 09:00 EDT
Scheduled
ELLUCIAN CLOUD SERVICES
As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advise in the cloud, this notice is to inform you of plans to upgrade your Ellucian CRM deployment(s) within the Ellucian Cloud.
TARGETED NON-PROD UPGRADE WINDOW: Ellucian CRM Advise Non-Prod, June 5, 2020 - June 12, 2020
Your specific date and time will be shared directly with you via your Ellucian CRM distribution email following this message.
For all customers with Prod environments, to mitigate upgrade risk, Ellucian will be cloning your Prod environment down to your Non-Prod environment(s). If configurations are present within your Non-Prod environment(s) that you wish to retain, please act by transferring these configurations into your Prod environment. Ellucian Cloud Engineers are not responsible for transferring any configurations.
You will be required to transfer configurations prior to June 5, 2020. If you do not receive an email outlining your specific date and time, please contact your Customer Success Manager. If you are an implementing client, please contact your Ellucian Project Manager.
TARGETED PROD UPGRADE WINDOW: Ellucian CRM Advise Prod, July 6, 2020 - July 13, 2020
You will receive another update regarding the Ellucian CRM Advise Prod upgrades after the Non-Prod upgrade windows are completed.
IMPORTANT INFORMATION: Given the problematic global circumstances and hardships faced in recent weeks, Ellucian has extended CRM Email Router support for our existing customers through November 2020.
USER ACCEPTANCE TESTING: Ellucian will provide a minimum of 3-weeks for testing between you Non-Prod and Prod upgrades, per our SaaS policy. The goal of the testing period is to verify that current business operations are unimpeded after the upgrade.
New functionality is delivered turned off and may be configured after the upgrade. During the testing period, clone requests will not be accommodated.
Should you encounter issues during testing, please contact Action Line.
Release notes will be posted to Communities after the Ellucian CRM Advise 3.1 Launch Event.
If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.