Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted 3 months ago. Mar 26, 2019 - 10:00 EDT
ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus 8.17.04 will be deployed to the Production environment. This notification details the maintenance time line and planned work.
Window: *** This notification is for our customers in Europe and the Middle East only *** Tuesday March 26th - starting at 6:00 p.m. GMT and concluding on Tuesday March 26th at 10 p.m. GMT. *** This notification is for our customers in the Asia Pacific region only *** Tuesday March 26th - starting at 2:00 p.m. GMT and concluding on Tuesday March 26th at 6:00 p.m GMT.
Activity: Deploy Quercus release 8.17.04 to the Production environment.
Impact: The Production environment will be unavailable during the maintenance window.
Documentation: Release documentation can be found on The Ellucian HUB.
Please Note: Your Customer Success Manager would have contacted you to let you know if your environment is not impacted by this release.
Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Production major business processes, integration to the ERP, 3rd Party integration and bug fixes.
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
Thank You, Your Ellucian Cloud Services Team
Posted 3 months ago. Mar 21, 2019 - 17:37 EDT
This scheduled maintenance affected: Ellucian SaaS (Ellucian Quercus (EMEA)).