Ellucian Cloud Status
All Systems Operational

About This Site

Ellucian Cloud planned maintenance or unplanned service impacting events affecting multiple client production systems are announced and logged on this page.

To report production system outages or request immediate attention of the Ellucian Enterprise Operations Center (EOC) please call:
+1 (844) 358-7222 (US/Canada Toll Free) or +1 (407) 215-3970 (International Toll), Use Prompt 3

Application Hosting Services (AHS) Operational
Ellucian SaaS Operational
Ellucian Banner SaaS Operational
Ellucian Colleague SaaS Operational
Ellucian Advance (APAC) Operational
Ellucian Advance (EMEA) Operational
Ellucian Advance (LAC) Operational
Ellucian Advance Operational
Ellucian Advise (APAC) Operational
Ellucian Advise (EMEA) Operational
Ellucian Advise (LAC) Operational
Ellucian Advise Operational
Ellucian Cross Registration Operational
Ellucian Elevate Operational
Ellucian eTranscripts Operational
Ellucian Experience (U.S.) Operational
Ellucian Experience (APAC) Operational
Ellucian Experience (CA) Operational
Ellucian Experience (EMEA) Operational
Ellucian Mobile Cloud Operational
Ellucian Recruit (APAC) Operational
Ellucian Recruit (EMEA) Operational
Ellucian Recruit (LAC) Operational
Ellucian Recruit Operational
Ellucian Quercus (EMEA) Operational
Ellucian Quercus (APAC) Operational
Ellucian Insights Operational
Ellucian Intelligent Learning Platform - APAC Operational
Ellucian Intelligent Learning Platform - EMEA Operational
Ellucian Intelligent Learning Platform - United States/Canada/Latin America ? Operational
Ellucian Payment Service - EMEA Operational
Ellucian Payment Service - U.S. Operational
Ellucian Theme Editor Operational
Ellucian Workflow - Australia Operational
Ellucian Workflow - Canada Operational
Ellucian Workflow - Europe Operational
Ellucian Workflow - Middle East Operational
Ellucian Workflow - U.S. Operational
Financial Aid FM Need Analysis Calculation Service Operational
College Board IM Need Analysis Calculation Service (INAS) Operational
Ellucian Ethos Platform Operational
Ellucian Analytics - Canada Operational
Ellucian Analytics - Europe Operational
Ellucian Analytics - U.S. Operational
Ethos Data Access - Australia Operational
Ethos Data Access - Canada Operational
Ethos Data Access - Europe Operational
Ethos Data Access - U.S. Operational
Ethos Data Connect - U.S. Operational
Ethos Extend Operational
Ethos Identity Federation Services - APAC Operational
Ethos Identity Federation Services - EMEA Operational
Ethos Identity Federation Services - US/Canada Operational
Ethos Integration - Australia Operational
Ethos Integration - Canada Operational
Ethos Integration - Europe Operational
Ethos Integration - U.S. Operational
Ethos User Provisioning - APAC Operational
Ethos User Provisioning - EMEA Operational
Ethos User Provisioning - US/Canada Operational
Ellucian Person Manager - APAC Operational
Ellucian Person Manager - EMEA Operational
Ellucian Person Manager - U.S. Operational
Monitoring Operational
AWS Health Status ? Operational
AWS ec2-us-east-1 Operational
AWS ec2-us-west-2 Operational
AWS ec2-eu-west-1 Operational
AWS ec2-ca-central-1 Operational
AWS ec2-ap-southeast-1 Operational
AWS rds-us-east-1 Operational
AWS rds-us-west-2 Operational
AWS rds-eu-west-1 Operational
AWS rds-ca-central-1 Operational
AWS rds-ap-southeast-1 Operational
AWS s3-us-standard Operational
AWS route53 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Elevate Standard Maintenance Update ( 8.35.1.0) : Non-Production and Production (all regions) Nov 20, 2024 23:30 - Nov 21, 2024 03:30 EST
ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Elevate Upgrade 8.35.1.0 (PR00039196) will be deployed to the Non-Production environment on November 21st, 2024. Deployment dates, windows by region, and release details are available in the customer center for both Non-Production and Production.

Link to Release details in the Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=1ca04ec993c3c2100ff9ff947aba10c5

If you want to be notified once the release has been completed, subscribe to the release within the customer center. If you do not have access to the Customer Center, please register for an account: https://clientapps.ellucian.com/signup

2024 planned maintenance is available in a consolidated view within the Elevate Release Calendar; additional details and links are available here:
https://elluciansupport.service-now.com/esc?id=community_blog&sys_id=f5f882c59387c2100ff9ff947aba1017


Please subscribe to the Elevate Community Forum for additional release updates:
https://elluciansupport.service-now.com/esc?id=community_forum&sys_id=173349abdb4f5c50c23a3cae7c96194f

Thank You,

Your Ellucian Cloud Services Team
Posted on Nov 19, 2024 - 09:09 EST
Ellucian Experience - Non-Production & Production Environment - Maintenance Notification (All Regions) Nov 22, 2024 03:00-05:00 EST
ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release (PR00038037) for Ellucian Experience will be deployed in the Non-Production (Test) environments on 18 November 2024. The production maintenance release is scheduled for 21 November 2024. Deployment dates, windows by region, and release details are available in the customer center; please see the link below:

https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=b8f67a6f87af755c99ecca65dabb3520


Downtime is not expected during this release, but performance may decrease during deployment.

This is an informational notice. Please refer to the product release in the Customer Center for more details. If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager.

Thank You,
Ellucian Cloud Services Team
Posted on Nov 18, 2024 - 11:01 EST
Past Incidents
Nov 20, 2024
Ellucian: Data Connect Minor Release
Completed - The scheduled maintenance has been completed.
Nov 20, 14:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 11:30 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ethos Data Connect (PR00039972) will be deployed in the Production environment on 20 November 2024. Deployment dates, windows by region, and release details are available in the customer center for Production; please see the link below:

https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=74c99547c355d290f5463eaf05013108


If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager.

Thank You,
Ellucian Cloud Services Team
Nov 19, 18:00 EST
Quercus Standard Maintenance Update ( 8.35.1) : Non-Production and Production (all regions)
Completed - The scheduled maintenance has been completed.
Nov 20, 00:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 20:30 EST
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus Upgrade 8.35.1 (PR00039015) will be deployed to the Non-Production environment on November 20th, 2024. Deployment dates, windows by region, and release details are available in the customer center for both Non-Production and Production.

https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=ceb3d0da83660e503db1cba6feaad33a

If you want to be notified once the release has been completed, subscribe to the release within the customer center. If you do not have access to the Customer Center, please register for an account: https://clientapps.ellucian.com/signup

2024 planned maintenance is available in a consolidated view within the Quercus Release Calendar; additional details and links are available here:
https://elluciansupport.service-now.com/esc?id=community_blog&sys_id=42e56816836e0e503db1cba6feaad339

Please subscribe to the Quercus Community Forum for additional release updates.


Thank You,

Your Ellucian Cloud Services Team
Nov 18, 11:02 EST
Nov 19, 2024
Ellucian: Actualización de mantenimiento de CRM Recruit de no-producción (LAC)
Completed - The scheduled maintenance has been completed.
Nov 19, 16:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 14:00 EST
Scheduled - SERVICIOS EN LA NUBE DE ELLUCIAN

Tenga en cuenta que hay una próxima actualización de mantenimiento (MU) para Ellucian CRM Recruit no-producción y producción. Para acceder a las ventanas de implementación y a los detalles sobre los defectos y mejoras relacionados incluidos en esta actualización, visite nuestro Centro de atención al cliente a través del siguiente enlace:

https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=18c9b80d831912103db1cba6feaad33b

No se espera ningún tiempo de inactividad durante la MU; sin embargo, es posible que experimente una lentitud intermitente o una desconexión ocasional de su entorno.

Si tiene problemas después de este MU, comuníquese con Action Line. Si tiene alguna pregunta o inquietud sobre esta notificación o desea analizar algún aspecto del próximo mantenimiento, comuníquese con su Gerente de Éxito del Cliente, quien puede concertar una reunión con el personal técnico adecuado.

Gracias,
Equipo de la nube de Ellucian
Nov 18, 14:03 EST
Ellucian CRM Recruit Maintenance Update: Non-Production (All Regions)
Completed - The scheduled maintenance has been completed.
Nov 19, 16:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 14:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Recruit Non-Production & Production. To access deployment windows and details about the Related Defects & Enhancements included in this update, kindly visit our Customer Center via the link below:

https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=18c9b80d831912103db1cba6feaad33b

There is no expected downtime during the MU; however, you may experience intermittent slowness or an occasional disconnect to your environment.

Should you encounter issues after this MU, please contact Action Line. If you have any questions or concerns about this notification or want to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank you,
Ellucian Cloud Team
Nov 18, 14:10 EST
Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024
Infrastructure Update: Processmaker for Ellucian Workflow Production (US, Europe, Canada)
Completed - The scheduled maintenance has been completed.
Nov 12, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 20:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Workflow infrastructure Processmaker update will be deployed to the non-production(test) environment.

For deployment details, please see PR00040108 in the customer center :
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=53be09f4833dda98546a7d447daad3b4

Impact: The non-production (test) environment will be unavailable during the maintenance window.

Production deployment has not yet been scheduled. Please subscribe to the release to be notified of the Production deployment timeline

Thank you,

Ellucian Cloud Team
Nov 11, 12:00 EST
Nov 11, 2024
Ethos integration performance degraded
Resolved - Ellucian engineers identified and remediated an issue impacting Ethos Integration performance. Normal system performance was restored. Thank you for your patience.
Nov 11, 13:52 EST
Investigating - Ethos Integration is currently experiencing degraded performance. Ellucian engineers are researching the issue and will provide further updates.
Nov 11, 13:06 EST
Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024
Ellucian: CRM Advise 3.9 Major Release Announcement (US/Canada/EMEA/APAC Regions)
Completed - The scheduled maintenance has been completed.
Nov 6, 08:15 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 08:01 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that there is an upcoming major release (PR00039627) for Ellucian CRM Advise Non-Production and Production Environments. The release details are available in the customer center for your review; please visit the link below:

https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=9340d35087a0d294ec6f33773cbb3586

Reminder: You will receive your individual date and time for the Ellucian CRM Advise upgrade through your CRM distribution email at least two weeks before the non-production release date.

If you do not receive a direct email outlining your specific major release date and time, please contact your Customer Success Manager. If you are an implementing customer, please contact your Ellucian Project Manager.

Should you encounter issues after this major release, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,

Ellucian Cloud Team
Oct 25, 17:00 EDT
Ellucian: Anuncio de lanzamiento importante de CRM Advise 3.9 (LAC)
Completed - The scheduled maintenance has been completed.
Nov 6, 08:15 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 08:00 EST
Scheduled - SERVICIOS EN LA NUBE DE ELLUCIAN

Tenga en cuenta que hay una próxima versión importante (PR00039627) para entornos de producción y no producción de Ellucian CRM Advise. Los detalles de la versión están disponibles en el centro de atención al cliente para su revisión; por favor visite el siguiente enlace:

https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=9340d35087a0d294ec6f33773cbb3586

Recordatorio: Recibirá su fecha y hora individuales para la actualización de Ellucian CRM Advise a través de su correo electrónico de distribución de CRM al menos dos semanas antes de la fecha de lanzamiento sin producción.

Si no recibe un correo electrónico directo que describa la fecha y hora de su lanzamiento principal específico, comuníquese con su Gerente de Éxito del Cliente. Si es un cliente implementador, comuníquese con su Gerente de Proyecto de Ellucian.

Si tiene problemas después de esta versión importante, comuníquese con Action Line. Si tiene alguna pregunta o inquietud, comuníquese con su Gerente de Éxito del Cliente. Si actualmente está implementando su solución Ellucian CRM, comuníquese con su Gerente de Proyecto.

Gracias,

Equipo de la nube de Ellucian
Oct 25, 17:00 EDT
Infrastructure Update: Certificate for Ellucian Workflow Production (Canada Only)
Completed - The scheduled maintenance has been completed.
Nov 6, 04:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 20:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Workflow infrastructure update will be deployed to all non-production (test) environments.

For deployment details, please see PR00040077 in the customer center :
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=4e95b86783a95218546a7d447daad397

Impact: The non-production (test) environment will be unavailable during the maintenance window.

Production deployment has not yet been scheduled. Please subscribe to the release to be notified of the Production deployment timeline

Thank you,

Ellucian Cloud Team
Nov 5, 11:30 EST
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