Ellucian Cloud planned maintenance or unplanned service impacting events affecting multiple client production systems are announced and logged on this page.
To report production system outages or request immediate attention of the Ellucian Enterprise Operations Center (EOC) please call:
+1 (844) 358-7222 (US/Canada Toll Free) or +1 (407) 215-3970 (International Toll), Use Prompt 3
Resolved -
Ellucian Engineers remediated an issue impacting ILP processing, the system stabilized, message processing resumed at normal rates, and the backlog was cleared of all actionable messages. We will continue to closely monitor performance.
Jan 22, 16:05 EST
Update -
Ellucian Engineers remediated an issue impacting ILP processing, the system stabilized and normal message processing has been restored. We will continue to closely monitor performance as the backlog is fully consumed and provide any updates.
Jan 22, 13:28 EST
Monitoring -
Ellucian Engineers identified an issue impacting ILP processing and enacted a remediation. There has been an improvement in message processing and our team is working to fully restore normal message processing. We will continue to monitor and provide updates.
Jan 22, 13:02 EST
Identified -
Ellucian Engineers identified an issue impacting ILP processing. They continue working to restore normal message processing as soon as possible and will continue to provide updates.
Jan 22, 12:00 EST
Investigating -
Ellucian Engineers are aware of an issue impacting ILP processing. We are working to restore normal message processing as soon as possible and will continue to provide updates.
Jan 22, 11:02 EST