Ellucian Cloud Status

All Systems Operational

About This Site

Ellucian Cloud planned maintenance or unplanned service impacting events affecting multiple client production systems are announced and logged on this page.

To report production system outages or request immediate attention of the Ellucian Enterprise Operations Center (EOC) please call:
+1 (844) 358-7222 (US/Canada Toll Free) or +1 (407) 215-3970 (International Toll), Use Prompt 3

Application Hosting Services (AHS) Operational
Ellucian SaaS Operational
Ellucian Banner SaaS Operational
Ellucian Colleague SaaS Operational
Ellucian Advance (APAC) Operational
Ellucian Advance (EMEA) Operational
Ellucian Advance (LAC) Operational
Ellucian Advance Operational
Ellucian Advise (APAC) Operational
Ellucian Advise (EMEA) Operational
Ellucian Advise (LAC) Operational
Ellucian Advise Operational
Ellucian Cross Registration Operational
Ellucian Elevate Operational
Ellucian eTranscripts Operational
Ellucian Experience (U.S.) Operational
Ellucian Experience (APAC) Operational
Ellucian Experience (CA) Operational
Ellucian Experience (EMEA) Operational
Ellucian Mobile Cloud Operational
Ellucian Recruit (APAC) Operational
Ellucian Recruit (EMEA) Operational
Ellucian Recruit (LAC) Operational
Ellucian Recruit Operational
Ellucian Quercus (EMEA) Operational
Ellucian Quercus (APAC) Operational
Ellucian Insights Operational
Ellucian Intelligent Learning Platform - APAC Operational
Ellucian Intelligent Learning Platform - EMEA Operational
Ellucian Intelligent Learning Platform - United States/Canada/Latin America ? Operational
Ellucian Payment Service - EMEA Operational
Ellucian Payment Service - U.S. Operational
Ellucian Theme Editor Operational
Ellucian Workflow - Australia Operational
Ellucian Workflow - Canada Operational
Ellucian Workflow - Europe Operational
Ellucian Workflow - Middle East Operational
Ellucian Workflow - U.S. Operational
Financial Aid FM Need Analysis Calculation Service Operational
College Board IM Need Analysis Calculation Service (INAS) Operational
Ellucian Ethos Platform Operational
Ellucian Analytics - Canada Operational
Ellucian Analytics - Europe Operational
Ellucian Analytics - U.S. Operational
Ethos Data Access - Australia Operational
Ethos Data Access - Canada Operational
Ethos Data Access - Europe Operational
Ethos Data Access - U.S. Operational
Ethos Data Connect - U.S. Operational
Ethos Extend Operational
Ethos Identity Federation Services - APAC Operational
Ethos Identity Federation Services - EMEA Operational
Ethos Identity Federation Services - US/Canada Operational
Ethos Integration - Australia Operational
Ethos Integration - Canada Operational
Ethos Integration - Europe Operational
Ethos Integration - U.S. Operational
Ethos User Provisioning - APAC Operational
Ethos User Provisioning - EMEA Operational
Ethos User Provisioning - US/Canada Operational
Ellucian Person Manager - APAC Operational
Ellucian Person Manager - EMEA Operational
Ellucian Person Manager - U.S. Operational
Monitoring Operational
AWS Health Status ? Operational
AWS ec2-us-east-1 Operational
AWS ec2-us-west-2 Operational
AWS ec2-eu-west-1 Operational
AWS ec2-ca-central-1 Operational
AWS ec2-ap-southeast-1 Operational
AWS rds-us-east-1 Operational
AWS rds-us-west-2 Operational
AWS rds-eu-west-1 Operational
AWS rds-ca-central-1 Operational
AWS rds-ap-southeast-1 Operational
AWS s3-us-standard Operational
AWS route53 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Ellucian: Experience Maintenance Notification Apr 26, 2025 23:00-23:10 EDT

ELLUCIAN CLOUD SERVICES

Please be informed that a maintenance release (PR00041146) for Ethos Data Access will affect Experience users. The maintenance will be deployed in the Non-Production (Test) environment on April 26, 2025, and in the Production environment on May 3, 2025. Deployment dates, regional windows, and release details are available in the customer center. Please refer to the link below for more information:

https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=c9a12e7c47eb5a583da9e1b4236d4332

Impact: Experience users using the Housing Card, Person Manager, Apply and any integrations using GraphQL queries will be available for the most part and will only be impacted for 10 minutes during the upgrade window times.

If you want to be notified once the release has been completed, subscribe to the release within the customer center. If you do not have access to the Customer Center, please register for an account: https://clientapps.ellucian.com/signup


Thank You,

Ellucian Cloud Services Team
Posted on Apr 25, 2025 - 16:30 EDT

Ellucian: Data Access Maintenance Update 4.36.0 for April 2025 Apr 26, 2025 23:00 - Apr 27, 2025 05:00 EDT

ELLUCIAN CLOUD SERVICES

As part of our ongoing support for customers using Ethos Data Access and any products that rely on Ethos Data Access, we are continuing to deliver fixes for critical issues as needed. Deployment dates, windows by region, and release details are available in the customer center for both Preview (non-production) and Production; please visit the link below:

https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=c9a12e7c47eb5a583da9e1b4236d4332

Impact: The Data Access environment will be unavailable during the maintenance window.

If you want to be notified once the release has been completed, subscribe to the release within the customer center. If you do not have access to the Customer Center, please register for an account: https://clientapps.ellucian.com/signup


Thank You,

Ellucian Cloud Services Team
Posted on Apr 24, 2025 - 11:01 EDT

Ellucian Experience - Non-Production & Production Environment - Maintenance Notification (All Regions) Apr 28, 2025 10:00-13:00 EDT

ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release (PR00040171) for Ellucian Experience will be deployed in the Non-Production (Test) on 28 April 2025 & Production environments on 1 May 2025. Deployment dates, windows by region, and release details are available in the customer center; please see the link below:

https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=ab817b1c834e1a50209676226daad3ba


This is an informational notice. Please refer to the product release in the Customer Center for more details. If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager.

Thank You,
Ellucian Cloud Services Team
Posted on Apr 22, 2025 - 12:00 EDT
Apr 26, 2025

No incidents reported today.

Apr 25, 2025
Insights Premium - Maintenance Update Notification
Completed - The scheduled maintenance has been completed.
Apr 25, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 20:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that an unplanned release for Ellucian Insights 1.24.0 (PR00040440) will be deployed in the Production environment on April 24, 2025. Deployment dates, windows by region, and release details are available in the customer center for Production; please see the link below:

https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=eb6cf02283ba92d03db1cba6feaad336

If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager. There is no downtime for this release.

Thank You,
Ellucian Cloud Services Team
Apr 23, 17:18 EDT
Apr 24, 2025
Apr 23, 2025
Infrastructure Update for Elevate Non-Production (all regions)
Completed - The scheduled maintenance has been completed.
Apr 23, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 04:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that an Elevate infrastructure OS Patch will be deployed to the non-production environment. This notification details the maintenance timeline and planned work. No customer action is required.

Window:
*** Canada region only***
23 April 2025 - 6:00-8:00 UTC

*** US region only***
23 April 2025 - 8:00-10:00 UTC

Impact: The non-production environment will be unavailable during the maintenance window.

This update will be deployed to production on 26 April 2025; downtime is expected.

If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager.

Thank You,

Ellucian Cloud Services Team
Apr 17, 14:05 EDT
Infrastructure Update for Quercus Non-Production (All Regions)
Completed - The scheduled maintenance has been completed.
Apr 23, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 00:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Quercus infrastructure OS Patch will be deployed to the non-production environment. This notification details the maintenance timeline and planned work. No customer action is required.

Window:
EMEA Region: 23 April 2025 - 4:00-6:00 UTC

APAC Region: 23 April 2025 - 10:00-12:00 UTC

Impact: The non-production environment will be unavailable during the maintenance window.

This update will be deployed to production on 26 April 2025; downtime is expected.

If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager.

Thank You,

Ellucian Cloud Services Team
Apr 17, 14:04 EDT
Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025
Ellucian Experience - Non-Production & Production Environment - Maintenance Notification (All Regions)
Completed - The scheduled maintenance has been completed.
Apr 18, 04:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 01:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release (PR00041146) for Ellucian Experience will be deployed in the Non-Production (Test) & Production environments on 18 April 2025. Deployment dates, windows by region, and release details are available in the customer center; please see the link below:

https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=470b0e52c3f026906f99f8da05013171


This is an informational notice. Please refer to the product release in the Customer Center for more details. If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager.

Thank You,
Ellucian Cloud Services Team
Apr 17, 15:00 EDT
Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025
Ellucian CRM Advise Maintenance Update: Non-Production & Production (US/Canada/APAC)
Completed - The scheduled maintenance has been completed.
Apr 15, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 14:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that an upcoming maintenance update (MU) for Ellucian CRM Advise for Non-Production is scheduled for 15 April 2025. Production environments are planned for 16 April 2025.

To access deployment windows and details about the Related Defects & Enhancements included in this update, kindly visit our Customer Center via the link below:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=b8ac094b83f9d2d0c2649550ceaad341

There is no expected downtime during the MU; however, you may experience intermittent slowness or an occasional disconnect to your environment.

Should you encounter issues after this MU, please contact Action Line. If you have any questions or concerns about this notification or want to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager.

Thank you,
Ellucian Cloud Team
Apr 14, 16:30 EDT
Ellucian CRM Advance Maintenance Update: Non-Production & Production Announcement (US/Canada/APAC)
Completed - The scheduled maintenance has been completed.
Apr 15, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 14:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Advance for Non-Production scheduled for 15 April 2025. This includes Pre-Production and Test environments. Production environments are scheduled for 21 April 2025.

To access deployment windows and details about the Related Defects & Enhancements included in this update, kindly visit our Customer Center via the link below:

https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=9ccdc4b483465ad03db1cba6feaad389

There is no expected downtime during the MU; however, you may experience intermittent slowness or an occasional disconnect to your environment.

Should you encounter issues after this MU, please contact Action Line. If you have any questions or concerns about this notification or want to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager.

Thank you,
Ellucian Cloud Team
Apr 15, 11:15 EDT
Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

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