Ellucian Cloud planned maintenance or unplanned service impacting events affecting multiple client production systems are announced and logged on this page.
To report production system outages or request immediate attention of the Ellucian Enterprise Operations Center (EOC) please call:
+1 (844) 358-7222 (US/Canada Toll Free) or +1 (407) 215-3970 (International Toll), Use Prompt 3
Resolved -
Ellucian engineers resolved an issue impacting Experience cards. Normal system performance was restored and closely monitored overnight, engineers will continue to monitor the service.
Dec 12, 12:00 EST
Update -
Ellucian engineers worked with our vendor partners to identify the issue impacting Experience cards not appearing in the dashboard for some users. Normal system performance was restored, and engineers will continue to monitor overnight.
Dec 11, 22:12 EST
Monitoring -
Ellucian engineers worked with our vendor partners to identify the issue impacting Experience cards not appearing in the dashboard for some users. Small improvements have been seen, they continue to work on incremental improvements and they will continue to closely monitor overnight.
Dec 11, 17:31 EST
Identified -
Ellucian engineers worked with our vendor partners to identify the issue and are working to develop a fix to resolve the issue where Experience cards do not appear in the dashboard for some users. We will continue to provide updates
Dec 11, 16:28 EST
Update -
Ellucian engineers continue working to resolve the issue where Experience cards do not appear in the dashboard for some users. We are working with our vendor partners and will continue to provide updates.
Dec 11, 15:30 EST
Update -
Ellucian engineers continue working to resolve the issue where Experience cards do not appear in the dashboard for some users. We will continue to provide updates.
Dec 11, 14:26 EST
Update -
Ellucian engineers are working to resolve an issue where some users' Experience cards are not appearing in the dashboard and we will continue to provide updates.
Dec 11, 13:21 EST
Update -
Some Experience customers have reported intermittent issues with some cards not appearing in the dashboard. Ellucian engineering teams are continuing to troubleshoot and will continue to provide updates.
Dec 11, 12:27 EST
Investigating -
Some Experience customers have reported intermittent issues with some cards not showing in the dashboard. Ellucian engineering teams are engaged and will provide updates shortly.
Dec 11, 11:25 EST