Ellucian Cloud Status
All Systems Operational

About This Site

Ellucian Cloud planned maintenance or unplanned service impacting events affecting multiple client production systems are announced and logged on this page.

To report production system outages or request immediate attention of the Ellucian Enterprise Operations Center (EOC) please call:
+1 (844) 358-7222 (US/Canada Toll Free) or +1 (407) 215-3970 (International Toll), Use Prompt 3

Application Hosting Services (AHS) Operational
Ellucian SaaS Operational
Ellucian Banner SaaS Operational
Ellucian Colleague SaaS Operational
Ellucian Advance (APAC) Operational
Ellucian Advance (EMEA) Operational
Ellucian Advance (LAC) Operational
Ellucian Advance Operational
Ellucian Advise (APAC) Operational
Ellucian Advise (EMEA) Operational
Ellucian Advise (LAC) Operational
Ellucian Advise Operational
Ellucian Cross Registration Operational
Ellucian Elevate Operational
Ellucian eTranscripts Operational
Ellucian Experience (U.S.) Operational
Ellucian Experience (APAC) Operational
Ellucian Experience (CA) Operational
Ellucian Experience (EMEA) Operational
Ellucian Mobile Cloud Operational
Ellucian Recruit (APAC) Operational
Ellucian Recruit (EMEA) Operational
Ellucian Recruit (LAC) Operational
Ellucian Recruit Operational
Ellucian Quercus (EMEA) Operational
Ellucian Quercus (APAC) Operational
Ellucian Insights Operational
Ellucian Intelligent Learning Platform - APAC Operational
Ellucian Intelligent Learning Platform - EMEA Operational
Ellucian Intelligent Learning Platform - United States/Canada/Latin America ? Operational
Ellucian Payment Service - EMEA Operational
Ellucian Payment Service - U.S. Operational
Ellucian Theme Editor Operational
Ellucian Workflow - Australia Operational
Ellucian Workflow - Canada Operational
Ellucian Workflow - Europe Operational
Ellucian Workflow - Middle East Operational
Ellucian Workflow - U.S. Operational
Financial Aid FM Need Analysis Calculation Service Operational
College Board IM Need Analysis Calculation Service (INAS) Operational
Ellucian Ethos Platform Operational
Ellucian Analytics - Canada Operational
Ellucian Analytics - Europe Operational
Ellucian Analytics - U.S. Operational
Ethos Data Access - Australia Operational
Ethos Data Access - Canada Operational
Ethos Data Access - Europe Operational
Ethos Data Access - U.S. Operational
Ethos Data Connect - U.S. Operational
Ethos Extend Operational
Ethos Identity Federation Services - APAC Operational
Ethos Identity Federation Services - EMEA Operational
Ethos Identity Federation Services - US/Canada Operational
Ethos Integration - Australia Operational
Ethos Integration - Canada Operational
Ethos Integration - Europe Operational
Ethos Integration - U.S. Operational
Ethos User Provisioning - APAC Operational
Ethos User Provisioning - EMEA Operational
Ethos User Provisioning - US/Canada Operational
Ellucian Person Manager - APAC Operational
Ellucian Person Manager - EMEA Operational
Ellucian Person Manager - U.S. Operational
Monitoring Operational
AWS Health Status ? Operational
AWS ec2-us-east-1 Operational
AWS ec2-us-west-2 Operational
AWS ec2-eu-west-1 Operational
AWS ec2-ca-central-1 Operational
AWS ec2-ap-southeast-1 Operational
AWS rds-us-east-1 Operational
AWS rds-us-west-2 Operational
AWS rds-eu-west-1 Operational
AWS rds-ca-central-1 Operational
AWS rds-ap-southeast-1 Operational
AWS s3-us-standard Operational
AWS route53 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 23, 2025

No incidents reported today.

Feb 22, 2025

No incidents reported.

Feb 21, 2025

No incidents reported.

Feb 20, 2025
Ellucian: Data Access Maintenance Update 4.35.0 for February 2025
Completed - The scheduled maintenance has been completed.
Feb 20, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 21:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing support for customers using Ethos Data Access and any products that rely on Ethos Data Access, we are continuing to deliver fixes for critical issues as needed. Deployment dates, windows by region, and release details are available in the customer center for both Preview (non-production) and Production; please visit the link below:

https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=fc1b9e78476b5a583da9e1b4236d437d

Impact: The Data Access environment will be unavailable during the maintenance window.

If you want to be notified once the release has been completed, subscribe to the release within the customer center. If you do not have access to the Customer Center, please register for an account: https://clientapps.ellucian.com/signup


Thank You,

Ellucian Cloud Services Team
Feb 17, 12:41 EST
Ellucian Data Lake Maintenance Update - Insights (All Regions)
Completed - The scheduled maintenance has been completed.
Feb 20, 04:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 20:01 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Data Lake (PR00040683) will be deployed in your production environment. Deployment dates, windows by region, and release details are available in the customer center for Production; please see the link below:

https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=7992b2b0c3a35e1488a01d63e4013182

Activity: Maintenance Update to Data Lake

Impact: Downtime is not expected

If you want to be notified once the release has been completed, subscribe to the release within the customer center. If you do not have access to the Customer Center, please register for an account: https://clientapps.ellucian.com/signup

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank You,
Ellucian Cloud Services Team
Feb 18, 16:35 EST
Quercus Standard Unplanned Maintenance Update
Completed - The scheduled maintenance has been completed.
Feb 20, 00:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 20:30 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that an unplanned maintenance release for Quercus Standard (PR00040791) will be deployed in the Non-Production environment on February 20, 2025. Deployment dates, windows by region, and release details are available in the customer center for Production; please see the link below:

https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=e3f33abd97335690eeb23f7c1253af26

If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager.

Thank You,
Ellucian Cloud Services Team
Feb 19, 14:00 EST
Feb 19, 2025
Intelligent Learning Platform ILP Maintenance Update - Production
Completed - The scheduled maintenance has been completed.
Feb 19, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 20:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Intelligent Learning Platform ILP (PR00040206) will be redeployed in the Non-Production environment on February 19th, 2025. Deployment dates, windows by region, and release details are available in the customer center for Production; please see the link below:


https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=31c81370c34e5690f5463eaf050131d6

If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager.

Thank You,
Ellucian Cloud Services Team
Feb 17, 14:00 EST
Ellucian Insights 1.21.2 Minor Release: Non-Production & Production
Completed - The scheduled maintenance has been completed.
Feb 19, 04:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 20:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ellucian Insights (PR00040759) will be deployed in the Production environment on February 18th, 2025. Deployment dates, windows by region, and release details are available in the customer center. There is no downtime expected.

Customer Center link:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=e959fc0897f3d2d0a7bcfbc3f153af52

If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager.

Thank You,
Ellucian Cloud Services Team
Feb 18, 12:58 EST
Feb 18, 2025
Feb 17, 2025
Ellucian Experience - Non-Production & Production Environment - Maintenance Notification (All Regions)
Completed - The scheduled maintenance has been completed.
Feb 17, 13:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 10:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release (PR00040090) for Ellucian Experience will be deployed in the Non-Production (Test) environments on 17 February 2025. The production maintenance release is scheduled for 20 February 2025. Deployment dates, windows by region, and release details are available in the customer center; please see the link below:

https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=991d7b7783a15a58209676226daad3df

Downtime is not expected during this release, but performance may decrease during deployment.

This is an informational notice. Please refer to the product release in the Customer Center for more details. If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager.

Thank You,
Ellucian Cloud Services Team
Feb 14, 16:02 EST
Feb 16, 2025

No incidents reported.

Feb 15, 2025
EUP Standard Maintenance Update (1.18.3) :Production (all regions)
Completed - The scheduled maintenance has been completed.
Feb 15, 01:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 00:30 EST
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Ethos User Provisioning Upgrade 1.18.3 (PR00040745) will be deployed to all environments. Deployment dates, windows by region, and release details are available in the customer center. There will be downtime for this release.

https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=b7b961df972b1e50ebc2bdcfe153af56


If you want to be notified once the release has been completed, subscribe to the release within the customer center. If you do not have access to the Customer Center, please register for an account: https://clientapps.ellucian.com/signup

Thank You,

Your Ellucian Cloud Services Team
Feb 14, 14:01 EST
Feb 14, 2025

No incidents reported.

Feb 13, 2025

No incidents reported.

Feb 12, 2025

No incidents reported.

Feb 11, 2025
Ellucian: Data Access Maintenance Update 4.34.1 for February 2025
Completed - The scheduled maintenance has been completed.
Feb 11, 16:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 16:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing support for customers using Ethos Data Access and any products that rely on Ethos Data Access, we are continuing to deliver fixes for critical issues as needed. Deployment dates, windows by region, and release details are available in the customer center for both Preview (non-production) and Production; please visit the link below:

https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=f19616bc47e75a583da9e1b4236d4335

Impact: The Data Access environment will be unavailable during the maintenance window.

If you want to be notified once the release has been completed, subscribe to the release within the customer center. If you do not have access to the Customer Center, please register for an account: https://clientapps.ellucian.com/signup


Thank You,

Ellucian Cloud Services Team
Feb 10, 12:30 EST
Ellucian CRM Advise Maintenance Update: Non-Production & Production (US/Canada/APAC)
Completed - The scheduled maintenance has been completed.
Feb 11, 16:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 14:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Feb 10, 16:30 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that an upcoming maintenance update (MU) for Ellucian CRM Advise for Non-Production is scheduled for 11 February 2025. Production environments are planned for 12 February 2025.

To access deployment windows and details about the Related Defects & Enhancements included in this update, kindly visit our Customer Center via the link below:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=19ebcdc383f9d2d0c2649550ceaad362

There is no expected downtime during the MU; however, you may experience intermittent slowness or an occasional disconnect to your environment.

Should you encounter issues after this MU, please contact Action Line. If you have any questions or concerns about this notification or want to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager.

Thank you,
Ellucian Cloud Team
Feb 10, 12:30 EST
Feb 10, 2025

No incidents reported.

Feb 9, 2025

No incidents reported.

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