Ellucian Cloud Status

All Systems Operational

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Ellucian Cloud planned maintenance or unplanned service impacting events affecting multiple client production systems are announced and logged on this page.

To report production system outages or request immediate attention of the Ellucian Enterprise Operations Center (EOC) please call:
+1 (844) 358-7222 (US/Canada Toll Free) or +1 (407) 215-3970 (International Toll), Use Prompt 3

Application Hosting Services (AHS) Operational
Ellucian SaaS Operational
Ellucian Banner SaaS Operational
Ellucian Colleague SaaS Operational
Ellucian Advance (APAC) Operational
Ellucian Advance (EMEA) Operational
Ellucian Advance (LAC) Operational
Ellucian Advance Operational
Ellucian Advise (APAC) Operational
Ellucian Advise (EMEA) Operational
Ellucian Advise (LAC) Operational
Ellucian Advise Operational
Ellucian Cross Registration Operational
Ellucian Elevate Operational
Ellucian eTranscripts Operational
Ellucian Experience (U.S.) Operational
Ellucian Experience (APAC) Operational
Ellucian Experience (CA) Operational
Ellucian Experience (EMEA) Operational
Ellucian Mobile Cloud Operational
Ellucian Recruit (APAC) Operational
Ellucian Recruit (EMEA) Operational
Ellucian Recruit (LAC) Operational
Ellucian Recruit Operational
Ellucian Quercus (EMEA) Operational
Ellucian Quercus (APAC) Operational
Ellucian Insights Operational
Ellucian Intelligent Learning Platform - APAC Operational
Ellucian Intelligent Learning Platform - EMEA Operational
Ellucian Intelligent Learning Platform - United States/Canada/Latin America ? Operational
Ellucian Payment Service - EMEA Operational
Ellucian Payment Service - U.S. Operational
Ellucian Theme Editor Operational
Ellucian Workflow - Australia Operational
Ellucian Workflow - Canada Operational
Ellucian Workflow - Europe Operational
Ellucian Workflow - Middle East Operational
Ellucian Workflow - U.S. Operational
Financial Aid FM Need Analysis Calculation Service Operational
College Board IM Need Analysis Calculation Service (INAS) Operational
Ellucian Ethos Platform Operational
Ellucian Analytics - Canada Operational
Ellucian Analytics - Europe Operational
Ellucian Analytics - U.S. Operational
Ethos Data Access - Australia Operational
Ethos Data Access - Canada Operational
Ethos Data Access - Europe Operational
Ethos Data Access - U.S. Operational
Ethos Data Connect - U.S. Operational
Ethos Extend Operational
Ethos Identity Federation Services - APAC Operational
Ethos Identity Federation Services - EMEA Operational
Ethos Identity Federation Services - US/Canada Operational
Ethos Integration - Australia Operational
Ethos Integration - Canada Operational
Ethos Integration - Europe Operational
Ethos Integration - U.S. Operational
Ethos User Provisioning - APAC Operational
Ethos User Provisioning - EMEA Operational
Ethos User Provisioning - US/Canada Operational
Ellucian Person Manager - APAC Operational
Ellucian Person Manager - EMEA Operational
Ellucian Person Manager - U.S. Operational
Monitoring Operational
AWS Health Status ? Operational
AWS ec2-us-east-1 Operational
AWS ec2-us-west-2 Operational
AWS ec2-eu-west-1 Operational
AWS ec2-ca-central-1 Operational
AWS ec2-ap-southeast-1 Operational
AWS rds-us-east-1 Operational
AWS rds-us-west-2 Operational
AWS rds-eu-west-1 Operational
AWS rds-ca-central-1 Operational
AWS rds-ap-southeast-1 Operational
AWS s3-us-standard Operational
AWS route53 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 2, 2025

No incidents reported today.

Apr 1, 2025
Ellucian Insights 1.23.0 Minor Release: Non-Production & Production
Completed - The scheduled maintenance has been completed.
Apr 1, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 20:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ellucian Insights (PR00040439) will be deployed in the Production environment on March 31, 2025. Deployment dates, windows by region, and release details are available in the customer center. There is no downtime expected.

Customer Center link:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=723bf026837a92d03db1cba6feaad330
If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager.

Thank You,
Ellucian Cloud Services Team
Mar 28, 17:45 EDT
Mar 31, 2025
Ellucian Experience - Non-Production & Production Environment - Maintenance Notification (All Regions)
Completed - The scheduled maintenance has been completed.
Mar 31, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 10:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release (PR00040170) for Ellucian Experience will be deployed in the Non-Production (Test) environments on 31 March 2025. The production maintenance release is scheduled for 3 April 2025. Deployment dates, windows by region, and release details are available in the customer center; please see the link below:

https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=48207358834e1a50209676226daad3fe


Downtime is not expected during this release, but performance may decrease during deployment.

This is an informational notice. Please refer to the product release in the Customer Center for more details. If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager.

Thank You,
Ellucian Cloud Services Team
Mar 28, 14:57 EDT
Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025
Ellucian Experience user permissions performance degradation
Resolved - Ellucian engineers have identified and resolved an issue with the permissions service. Services have been fully restored.
Mar 25, 13:40 EDT
Monitoring - Ellucian engineers have identified and resolved an issue with the permissions service. Customers may see some performance degradation while the service fully recovers.
Mar 25, 12:47 EDT
Ellucian Experience - Production Environment - Maintenance Notification (All Regions)
Completed - The scheduled maintenance has been completed.
Mar 25, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 03:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release (PR00040950) for Ellucian Experience will be deployed in the production maintenance release scheduled for 25 March 2025. Deployment dates, windows by region, and release details are available in the customer center; please see the link below:

https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=a644cf998394ae108cecfbd6feaad380


Downtime is not expected during this release, but performance may decrease during deployment.

This is an informational notice. Please refer to the product release in the Customer Center for more details. If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager.

Thank You,
Ellucian Cloud Services Team
Mar 24, 16:01 EDT
Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025
Ellucian Experience - Production Environment - Maintenance Notification (All Regions)
Completed - The scheduled maintenance has been completed.
Mar 20, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 03:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release (PR00040091) for Ellucian Experience will be deployed in the production maintenance release scheduled for 20 March 2025. Deployment dates, windows by region, and release details are available in the customer center; please see the link below:

https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=e88ebbfb83e15a58209676226daad3ce


Downtime is not expected during this release, but performance may decrease during deployment.

This is an informational notice. Please refer to the product release in the Customer Center for more details. If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager.

Thank You,
Ellucian Cloud Services Team
Mar 19, 17:02 EDT
Mar 19, 2025

No incidents reported.

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