Ellucian Cloud Status
Ellucian CRM Upgrade Notification: Ellucian CRM Advance 3.2 Non-Prod
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 09:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, this notice is to inform you of plans to upgrade your Ellucian CRM deployment(s) within the Ellucian Cloud.

TARGETED NON-PROD UPGRADE WINDOW:
Ellucian CRM Advance Non-Prod, 12 April 2021 - 15 April 2021

Your specific date and time will be shared directly with you via your Ellucian CRM distribution email following this message by EOD on 26 March 2021.

For all customers with Prod environments, to mitigate upgrade risk, Ellucian will be cloning your Prod environment down to your Non-Prod (Test only) environment. If configurations are present within your Non-Prod environment that you wish to retain, please act by transferring these configurations into your Prod environment. Ellucian Cloud Engineers are not responsible for transferring any configurations.

If you do not receive a direct email outlining your specific upgrade date and time, please contact your Customer Success Manager. If you are an implementing customer, please contact your Ellucian Project Manager.

TARGETED PROD UPGRADE WINDOW:
Ellucian CRM Advance Prod, 9 May 2021 - 13 May 2021

You will receive another update regarding the Ellucian CRM Advance Prod upgrade after the Non-Prod upgrade windows are completed.

IMPORTANT INFORMATON:
The Ellucian CRM Advance 3.2 Non-Prod upgrade will be constructed to execute a Dynamics 365 update on Sunday 11 April 2021 and the upgrade will begin as originally scheduled starting on Monday 12 April 2021. As a result you will have two downtime windows; one for the Dynamics 365 update and one for the actual upgrade to your Ellucian CRM Advance environment. You will receive two emails to your Ellucian CRM Advance distribution email specifying these days.

The Prod upgrade will follow a similar approach and details will be shared with the Prod upgrade schedules.

RELEASE INFORMATION:
Launch event details may be found on Communities here:
https://ellucian.service-now.com/community?id=community_blog&sys_id=c71fb7e81bcbe010f09755351a4bcb79

Details about CRs found in this upgrade may be found on Customer Center here:
https://ellucian.force.com/clients/s/releases/a111M00000Qe0XCQAZ/crm-advance-32

USER ACCEPTANCE TESTING:
Ellucian will provide a minimum of 3-weeks for testing between you Non-Prod and Prod upgrades, per our SaaS policy. Give the flexibility to configure Ellucian CRM to fit your business needs it is expected that current business operations are tested after all Ellucian CRM upgrades. The goal of the testing is to verify that current business operations are unimpeded. New feature functionality must be configured and may be configured after the upgrade.

Should you encounter issues after this upgrade, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.


Thank you,
Ellucian Cloud Team

About This Site

Ellucian Cloud planned maintenance or unplanned service impacting events affecting multiple client production systems are announced and logged on this page.

To report production system outages or request immediate attention of the Ellucian Enterprise Operations Center (EOC) please call:
+1 (844) 358-7222 (US/Canada Toll Free) or +1 (407) 215-3970 (International Toll), Use Prompt 3

Application Hosting Services (AHS) Operational
Ellucian SaaS Under Maintenance
Ellucian Banner SaaS Operational
Ellucian Colleague SaaS Operational
Ellucian Advance (APAC) Under Maintenance
Ellucian Advance (EMEA) Under Maintenance
Ellucian Advance (LAC) Operational
Ellucian Advance Under Maintenance
Ellucian Advise (APAC) Operational
Ellucian Advise (EMEA) Operational
Ellucian Advise (LAC) Operational
Ellucian Advise Operational
Ellucian Elevate Operational
Ellucian eTranscripts Operational
Ellucian Experience Operational
Ellucian Mobile Cloud Operational
Ellucian Recruit (APAC) Operational
Ellucian Recruit (EMEA) Operational
Ellucian Recruit (LAC) Operational
Ellucian Recruit Operational
Ellucian Quercus (EMEA) Operational
Ellucian Quercus (APAC) Operational
Ellucian Intelligent Learning Platform 4.X - APAC Operational
Ellucian Intelligent Learning Platform 4.X - EMEA Operational
Ellucian Intelligent Learning Platform 4.X - United States/Canada/Latin America ? Operational
Ellucian Intelligent Learning Platform 5.X - APAC Operational
Ellucian Intelligent Learning Platform 5.X - EMEA Operational
Ellucian Intelligent Learning Platform 5.X - United States/Canada/Latin America ? Operational
Ellucian Theme Editor Operational
Ellucian Workflow - U.S. Operational
Ellucian Workflow - Australia Operational
Ellucian Workflow - Canada Operational
Ellucian Workflow - Europe Operational
Ellucian Ethos Platform Operational
Ellucian Analytics - Canada Operational
Ellucian Analytics - Europe Operational
Ellucian Analytics - U.S. Operational
Ethos Data Access - Australia Operational
Ethos Data Access - Canada Operational
Ethos Data Access - Europe Operational
Ethos Data Access - U.S. Operational
Ethos Extend Operational
Ethos Integration - Australia Operational
Ethos Integration - Canada Operational
Ethos Integration - Europe Operational
Ethos Integration - U.S. Operational
Monitoring Operational
AWS Health Status ? Degraded Performance
AWS ec2-us-east-1 Degraded Performance
AWS ec2-us-west-2 Operational
AWS ec2-eu-west-1 Operational
AWS ec2-ca-central-1 Operational
AWS rds-us-east-1 Operational
AWS rds-us-west-2 Operational
AWS rds-eu-west-1 Operational
AWS rds-ca-central-1 Operational
AWS s3-us-standard Operational
AWS route53 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Ethos Integration Maintenance Notice – (APAC) Apr 14, 10:00-11:00 EDT
ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.
 
Window:
** Asia Pacific region only **
Thursday, 15 April 2021 at 12:00 a.m. AEST (GMT + 10) to Thursday, 15 April 2021 at 1:00 a.m. AEST (GMT + 10)
 
Activity: Deploy release in the Test and Production environments.
 
Impact: The application will not be accessible during the maintenance window.
 
Documentation: Release documentation can be found on The Ellucian Customer Center.
https://ellucian.force.com/clients/a111M00000RXlOt
 
 
Dependencies: None.
 
Client Action: There is no action required by customers. This announcement is for informational purposes only.
 
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
 
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
 
Thank You,
Your Ellucian Cloud Services Team
Posted on Apr 12, 13:02 EDT
Ethos Integration Maintenance Update – (EU, US and Canada) Apr 14, 21:00 - Apr 15, 00:00 EDT
ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.
 
Window:
** US & Canada regions **
Wednesday, 14 April 2021 at 9:00 p.m. to Thursday, 15 April 2021 at 12:00 a.m. Eastern 
 
 ** EU region **
Thursday, 15 April 2021 at 2:00 a.m. BST to Thursday, 15 April 2021 at 5:00 a.m. BST
 
Activity: Deploy release in the Test and Production environments.
 
Impact: The application will not be accessible during the maintenance window.
 
Documentation: Release documentation can be found on The Ellucian Customer Center.
https://ellucian.force.com/clients/a111M00000RXlOt
 
Dependencies: None.
 
Client Action: There is no action required by customers. This announcement is for informational purposes only.
 
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
 
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
 
Thank You,
Your Ellucian Cloud Services Team
Posted on Apr 12, 13:16 EDT
Ellucian Experience - Production Environment - Maintenance Notification Apr 19, 22:00-23:59 EDT
ELLUCIAN CLOUD SERVICES
 
Please be advised that a maintenance release for Ellucian Experience will be deployed in the Production environment. This notification details the maintenance timeline and planned work.
 
Window: Monday, 19 April 2021 at 10:00 pm to Monday, 19 April 2021 at 11:59 pm Eastern
 
Impact: Downtime is not expected during this release, but performance may be decreased during the deployment widow.
 
Documentation: Basic release notes:
• Alerts within Configuration have been updated for consistency
• Tokens within the Experience Setup application may now be invalidated by Admins
• Defect causing Announcement setup wizard to disappear has been resolved

Release details can be found within the Ellucian Documentation site:
https://resources.elluciancloud.com/bundle/ellucian_experience_rel_release_notes/page/c_ellucian_experience_release_notes.html
 
Customer Action: Please see the release documentation for required actions.
 
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
 
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
 
Thank You,
Your Ellucian Cloud Services Team
Posted on Apr 13, 13:00 EDT
Past Incidents
Apr 13, 2021
Banner SaaS March 2021 (Tier 1) Feature Release Non Production - Release 21.3.1
Completed - The scheduled maintenance has been completed.
Apr 13, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 21:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that the Ellucian Banner SaaS T1 Regulatory Release 21.3.1 will be deployed on the Non-Production environments. This notification details the maintenance timeline and planned work.

The Ellucian Banner SaaS March 2021 (Tier 1) Feature Release 21.3.1 updates will be deployed in Non-Production on April 12th, 2021. The same update is planned to be deployed in Production on Wednesday April 28th, 2021.

Window: April 12th 2021, 9:00 PM to April 13th 2021, 7:00 AM Eastern

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:
https://ellucian.force.com/clients/s/article/Banner-Releases-March-31-2021

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Apr 9, 11:01 EDT
Apr 12, 2021
Ellucian Experience - Test Environment - Maintenance Notification
Completed - The scheduled maintenance has been completed.
Apr 12, 11:59 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 10:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
 
Please be advised that a maintenance release for Ellucian Experience will be deployed in the Test environment. This notification details the maintenance timeline and planned work.
 
Window: Monday, 12 April 2021 at 10:00 am to Monday, 12 April 2021 at 11:59 am Eastern
 
Note: This update will be deployed to the Production environment on Monday, 19 April 2021.
Impact: Downtime is not expected during this release, but performance may be decreased during the deployment widow.
 
Documentation: Basic release notes:
• Alerts within Configuration have been updated for consistency
• Tokens within the Experience Setup application may now be invalidated by Admins
• Defect causing Announcement setup wizard to disappear has been resolved

Release details can be found within the Ellucian Documentation site:
https://resources.elluciancloud.com/bundle/ellucian_experience_rel_release_notes/page/c_ellucian_experience_release_notes.html

Customer Action: No customer actions are required for this release.
 
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
Thank You,
Your Ellucian Cloud Services Team
Apr 7, 12:01 EDT
eTranscripts Send Infrastructure Maintenance on Test Environment
Completed - The scheduled maintenance has been completed.
Apr 12, 02:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 00:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian eTranscript Send infrastructure maintenance will be performed in the Test environment. This notification details the maintenance timeline and planned work.

Window: 4/12/2021, 00:30 AM to 4/12/2021, 02:30 AM Eastern

Activity: The Ellucian Cloud Team will be performing infrastructure maintenance as part of our ongoing efforts to optimize Ellucian eTranscript performance and availability.

Impact: Send App for Test environment will not be accessible and Orders cannot be placed as the Application will be down during this maintenance window.

Dependencies: None

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Apr 9, 09:30 EDT
Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021
Ellucian Elevate Upgrade 8.23.0.0 - TEST Environment
Completed - The scheduled maintenance has been completed.
Apr 8, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 23:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Elevate 8.23.0.0 will be deployed to the Test environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the US only ***
Thursday 8th of April - starting at 2:00 a.m. Eastern and concluding on Thursday 8th of April at 8:00 a.m. Eastern.

*** This notification is for our customers in the Canada region only ***
Wednesday 7th of April - starting at 11:00 p.m. Eastern and concluding on Thursday 8th of April at 4:00 a.m. Eastern.

Activity: Deploy Elevate release 8.23.0.0 to the Test environment.

Impact: The Test environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on
https://resources.elluciancloud.com/bundle/elevate_rel_release_notes/page/c_823_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment, Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Apr 6, 11:01 EDT
Apr 7, 2021
SU5411 Elevate Hotfix Patch for the Ellucian Elevate PROD environment
Completed - The scheduled maintenance has been completed.
Apr 7, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 00:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that SU5411 Elevate Hotfix Patch will be deployed to the PROD environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the US only ***
Wednesday 7th of April - starting at 4:00 a.m. Eastern and concluding on Wednesday 7th of April at 6:00 a.m. Eastern.

*** This notification is for our customers in the Canada region only ***
Wednesday 7th of April - starting at 12:00 a.m. Eastern and concluding on Wednesday 7th of April at 2:00 a.m. Eastern.

Activity: Deploy SU5411 Elevate Hotfix Patch (PROD environment).

IMPACT: Impact: The PROD environment will be unavailable during the maintenance window.

Dependencies: None.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Apr 5, 14:03 EDT
JasperSoft Hotfix and Infrastructure Upgrade for the Ellucian Quercus (EMEA) PROD environment.
Completed - The scheduled maintenance has been completed.
Apr 7, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 01:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a JasperSoft Hotfix and Infrastructure Upgrade will be deployed to the PROD environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the EMEA region only ***
Wednesday 7th of April - starting at 6:00 a.m. BST and concluding on Wednesday 7th of April at 7:00 a.m. BST.

Activity: Deploy JasperSoft Hotfix and Infrastructure Upgrade ( PROD environment).

IMPACT: Jaspersoft reports will be unavailable from the PROD environment during the maintenance window.

Dependencies: None.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team
Apr 2, 12:04 EDT
Apr 6, 2021
Ethos Data Access Hot Fix - All Environments
Completed - The scheduled maintenance has been completed.
Apr 6, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 13:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing support for customers using Ethos Data Access we are continuing to deliver fixes for critical issues as needed. This notification details the maintenance timeline and planned work.

Window: Tuesday, 06 April at 1:00 PM Eastern to Tuesday, 06 April at 7:00 PM Eastern

Activity: Deploy Hot-Fix in the Preview and Production environments.

Documentation: Release documentation can be found on the Ellucian Customer Center
https://ellucian.force.com/clients/a111M00000R1NRO

Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads or Analytics loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.

Dependencies: None

Customer Action: Please make sure no Analytics Load Pipeline jobs are in progress nor scheduled to begin during the maintenance window. While Analytics Refresh Pipeline job may run during the maintenance window, any job errors during the maintenance window should be ignored as all data will be refreshed during the next successful refresh job.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Apr 6, 11:30 EDT
Ellucian Quercus Upgrade 8.23.0.0 to the Non PROD Environment (EMEA)
Completed - The scheduled maintenance has been completed.
Apr 6, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 13:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus 8.23.0.0 will be deployed to the Non PROD environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the EMEA region only ***
Tuesday 6th April - starting at 6:00 p.m. BST and concluding on Wednesday 7th April at 12:00 a.m. BST.

Activity: Deploy Quercus release 8.23.0.0 to the Non PROD environment.

Impact: The Non PROD environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found by the deployment date of 4/6/2021 at the following link:
https://resources.elluciancloud.com/bundle/quercus_rel_release_notes/page/c_eq_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team
Apr 2, 14:05 EDT
Ellucian Quercus Upgrade 8.23.0.0 to the Non PROD Environment (APAC)
Completed - The scheduled maintenance has been completed.
Apr 6, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 09:02 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus 8.23.0.0 will be deployed to the Non PROD environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the APAC region only ***
Tuesday 6th April - starting at 11:00 p.m. AEST and concluding on Wednesday 7th April at 5:00 a.m. AEST.

Activity: Deploy Quercus release 8.23.0.0 to the Non PROD environment.

Impact: The Non PROD environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on the deployment date of 4/6/2021 at the following link:
https://resources.elluciancloud.com/bundle/quercus_rel_release_notes/page/c_eq_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team
Apr 2, 14:04 EDT
Ethos Data Access Maintenance Release - Preview Environment - US Region Only
Completed - The scheduled maintenance has been completed.
Apr 6, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 21:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
 
Please be advised that a Maintenance Update for Ethos Data Access will be deployed in the Preview environment. This notification details the maintenance timeline and planned work.
​
Note: This Maintenance Update will be deployed in Production on Thursday, 8 April 2021.
​
Window:
** US Region **
Monday, 5 April at 09:00 PM Eastern to Tuesday, 6 April at 6:00 AM Eastern
 
Activity: Deploy release in the Preview environment.
 
Documentation: Release documentation can be found on the Ellucian Customer Center
https://ellucian.force.com/clients/a111M00000R1NRO

Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads or Analytics loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.
​
Dependencies: None
​
Customer Action: There is no action required by customers. This announcement is for informational purposes only.
​
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
​
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
​
Thank You,
Your Ellucian Cloud Services Team
Apr 2, 19:06 EDT
Colleague SaaS T3 - Release Updates - Production
Completed - The scheduled maintenance has been completed.
Apr 6, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 21:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T3 Release Updates will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T3 Release Updates will be deployed in Production on April 5, 2021 starting at 9:00 PM.

Windows:
Eastern Time Zone - from April 5, from 9:00 PM to April 6, 2021, at 12:00 AM
Central/Mountain Time Zone - from April 5 from 9:00 PM to April 6, 2021 at 12:00 AM
Pacific Time Zone - from April 5 from 9:00 PM to April 6, 2021 at 12:00 AM

Documentation: Please refer to the following articles for the details in this release:
https://ellucian.force.com/clients/a111M00000ROxV3

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Apr 2, 13:03 EDT
Ethos Data Access Maintenance Release - Preview Environment - EU Region Only
Completed - The scheduled maintenance has been completed.
Apr 6, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 21:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
 
Please be advised that a Maintenance Update for Ethos Data Access will be deployed in the Preview environment. This notification details the maintenance timeline and planned work.
​
Note: This Maintenance Update will be deployed in Production on Friday, 9 April 2021.
​
Window:
** EU Region **
Tuesday, 6 April 2021 at 02:00 AM BST to Tuesday, 6 April 2021 at 6:00 AM BST
 
Activity: Deploy release in the Preview environment.
 
Documentation: Release documentation can be found on the Ellucian Customer Center
https://ellucian.force.com/clients/a111M00000R1NRO
 
Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads or Analytics loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.
​
Dependencies: None
​
Customer Action: There is no action required by customers. This announcement is for informational purposes only.
​
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
​
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
​
Thank You,
Your Ellucian Cloud Services Team
Apr 2, 19:03 EDT
Ethos Data Access Maintenance Release - Preview Environment - CA Region Only
Completed - The scheduled maintenance has been completed.
Apr 6, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 21:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
 
Please be advised that a Maintenance Update for Ethos Data Access will be deployed in the Preview environment. This notification details the maintenance timeline and planned work.
​
Note: This Maintenance Update will be deployed in Production on Thursday, 8 April 2021.
​
Window:
** CA Region **
Monday, 5 April at 09:00 PM Eastern to Tuesday, 6 April at 1:00 AM Eastern
 
Activity: Deploy release in the Preview environment.
 
Documentation: Release documentation can be found on the Ellucian Customer Center
https://ellucian.force.com/clients/a111M00000R1NRO
 
Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads or Analytics loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.
​
Dependencies: None
​
Customer Action: There is no action required by customers. This announcement is for informational purposes only.
​
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
​
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
​
Thank You,
Your Ellucian Cloud Services Team
Apr 2, 19:01 EDT
Apr 5, 2021
Ethos Data Access Maintenance Release - Preview Environment – AU Region Only
Completed - The scheduled maintenance has been completed.
Apr 5, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 09:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
 
Please be advised that a Maintenance Update for Ethos Data Access will be deployed in the Preview environment. This notification details the maintenance timeline and planned work.
​
Note: This Maintenance Update will be deployed in Production on Friday, 9 April 2021.
​
​Window:
** AU Region **
Tuesday, 6 April at 11:00 PM AEST (GMT+10) to Wednesday, 7 April at 1:00 AM AEST (GMT+10)
​
Activity: Deploy release in the Preview environment.
 
Documentation: Release documentation can be found on the Ellucian Customer Center
https://ellucian.force.com/clients/a111M00000R1NRO
 
Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads or Analytics loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.
​
Dependencies: None
​
Customer Action: There is no action required by customers. This announcement is for informational purposes only.
​
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
​
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
​
Thank You,
Your Ellucian Cloud Services Team
Apr 2, 19:05 EDT
SU5411 Elevate Hotfix Patch for the Ellucian Elevate TEST environment
Completed - The scheduled maintenance has been completed.
Apr 5, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 00:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that SU5411 Elevate Hotfix Patch will be deployed to the Non PROD environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the US only ***
Monday 5th of April - starting at 4:00 a.m. Eastern and concluding on Monday 5th of April at 6:00 a.m. Eastern.

*** This notification is for our customers in the Canada region only ***
Monday 5th of April - starting at 12:00 a.m. Eastern and concluding on Monday 5th of April at 2:00 a.m. Eastern.

Update in Production planned for Wednesday 7th of April.

Activity: Deploy SU5411 Elevate Hotfix Patch (Non PROD environment).

IMPACT: Impact: The Non PROD environment will be unavailable during the maintenance window.

Dependencies: None.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Apr 2, 10:01 EDT
Apr 4, 2021
Banner SaaS - Infrastructure Maintenance Updates OS Patching - Production Environment
Completed - The scheduled maintenance has been completed.
Apr 4, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 01:03 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Every month the infrastructure platforms supporting your applications have the latest operating system patches applied for both Prod and Non-prod environments on different weekends of each month.

Window: April 4, 2021, 1:00 AM to April 4, 2021, 6:00 AM Eastern

Impact: The Production environment will be unavailable during the maintenance window.

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Apr 2, 13:07 EDT
Colleague SaaS - Infrastructure Maintenance Notification - Production
Completed - The scheduled maintenance has been completed.
Apr 4, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 01:03 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
 
Please be advised that we will be performing infrastructure maintenance - OS Patching in your Production environment on April 4 from 1:00 AM to 6:00 AM Eastern. The Production environment may be intermittently unavailable during the maintenance window.
 
Window: April 4 from 01:00 AM Eastern to 06:00 AM Eastern
 
Impact: The Production environment may be intermittently unavailable during the maintenance window.
 
Client Action: There is no customer impact and no requirement for customers to validate systems afterward.
 
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
 
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.
 
Thank You,
Your Ellucian Cloud Services Team
Apr 2, 12:04 EDT
Banner SaaS - Infrastructure Maintenance Updates OS Patching - Production Environment
Completed - The scheduled maintenance has been completed.
Apr 4, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 01:02 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Every month the infrastructure platforms supporting your applications have the latest operating system patches applied for both Prod and Non-prod environments on different weekends of each month.
Please be advised we will be performing infrastructure maintenance (OS Patching) in your Production environment on April 4th, 2021.

Window: April 4, 2021, 1:00 AM to April 4, 2021, 6:00 AM Eastern

Impact: The Production environment will be unavailable during the maintenance window.

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Mar 29, 17:06 EDT
Apr 3, 2021

No incidents reported.

Apr 2, 2021
Ellucian Intelligent Learning Platform 5.3.2.1 Hot Fix - PROD Environment (APAC)
Completed - The scheduled maintenance has been completed.
Apr 2, 14:20 EDT
Scheduled - As part of our ongoing support for customers using Ellucian Intelligent Learning Platform 5.X a Hot-fix was applied to your Preview environment and will now be applied to your PROD environment. This notification details the maintenance timeline and work.

Previous Activity: Hot-fix Release 5.3.2.1 deployed to Preview Environment Tuesday, 16th March between 12:00AM and 1:00AM. AEDT

Upcoming Activity: Deploy Hot-fix Release 5.3.2.1 into Ellucian Intelligent Learning Platform 5.X PROD Environment
Window:

**Asia Pacific region only **
Wednesday, 17 March @ 12:00 am AEDT(GMT +11) to Wednesday, 17 March @ 1:00 am AEDT(GMT +11)

Impact: The Ellucian Intelligent Learning Platform 5.3.2.1 PROD Environment is unavailable during the update.

Documentation: Release documentation can be found on The Ellucian Customer Center:

https://ellucian.force.com/clients/a111M00000RH0kg

Dependencies: None

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud
Mar 15, 13:06 EDT
Colleague SaaS T3 - Release Updates - Non-Production
Completed - The scheduled maintenance has been completed.
Apr 2, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 06:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T3 Release Updates will be deployed in the Non-Production environments. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T3 Release Updates will be deployed in Non-Production on April 2nd, 2021 starting at 6:00 AM. The same update will be deployed in Production on April 28, 2021. You will receive a different notification for Production.

Windows:
Eastern Time Zone - from April 2 from 6:00 AM to 9:00 AM
Central/Mountain Time Zone - from April 2 from 4:00 AM to 7:00 AM
Pacific Time Zone - from April 2 from 3:00 AM to at 6:00 AM

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:
https://ellucian.force.com/clients/a111M00000RPHSE

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Apr 1, 12:06 EDT
Colleague SaaS T3 - Release Updates - Non-Production
Completed - The scheduled maintenance has been completed.
Apr 2, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 06:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T3 Release Updates will be deployed in the Non-Production environments. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T3 Release Updates will be deployed in Non-Production on April 2nd, 2021 starting at 6:00 AM. The same update will be deployed in Production on April 5, 2021. You will receive a different notification for Production.

Windows:
Eastern Time Zone - from April 2 from 6:00 AM to 9:00 AM
Central/Mountain Time Zone - from April 2 from 4:00 AM to 7:00 AM
Pacific Time Zone - from April 2 from 3:00 AM to at 6:00 AM

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:
https://ellucian.force.com/clients/a111M00000ROxV3

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Mar 31, 15:01 EDT
Apr 1, 2021
Infrastructure maintenance - Ellucian Quercus (EMEA) PRODUCTION environment
Completed - The scheduled maintenance has been completed.
Apr 1, 13:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 13:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that an Infrastructure Maintenance Update for Ellucian Quercus will be deployed in the Production platform. This notification details the maintenance timeline and planned work.

Window:
*** This notification is for our customers in Europe and the Middle East only ***
Thursday April 1st - starting at 6:00 p.m. BST (GMT+1) and concluding on Thursday April 1st at 6:30 p.m. BST (GMT+1).

Activity: Deploy maintenance updates in the AWS environment.

Impact: The PRODUCTION environment may experience intermittent connection issues during the maintenance window.

Dependencies: None.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Mar 26, 16:04 EDT
Infrastructure maintenance - Ellucian Quercus (APAC) PRODUCTION environment
Completed - The scheduled maintenance has been completed.
Apr 1, 09:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 09:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that an Infrastructure Maintenance Update for Ellucian Quercus will be deployed in the Production platform. This notification details the maintenance timeline and planned work.

Window:
Friday April 2nd - starting at 12:00 a.m. AEST and concluding on Friday April 2nd at 12:30 a.m. AEST

Activity: Deploy maintenance updates in the AWS environment.

Impact: The PRODUCTION environment may experience intermittent connection issues during the maintenance window.

Dependencies: None.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Mar 26, 16:01 EDT
Banner SaaS March 2021 (Tier 1) Feature Release Non Production - Release 21.3.0
Completed - The scheduled maintenance has been completed.
Apr 1, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 21:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that the Ellucian Banner SaaS T1 Regulatory Release 21.3.0 will be deployed on the Non-Production environments. This notification details the maintenance timeline and planned work.

The Ellucian Banner SaaS March 2021 (Tier 1) Feature Release 21.3.0 updates will be deployed in Non-Production on March 31st, 2021. The same update is planned to be deployed in Production on Wednesday April 28th, 2021.

Window: March 31st 2021, 9:00 PM to April 1st 2021, 7:00 AM Eastern

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:
https://ellucian.force.com/clients/s/article/Banner-Releases-March-31-2021

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Mar 29, 17:00 EDT
Ellucian Analytics Maintenance – Production Environment – All regions
Completed - The scheduled maintenance has been completed.
Apr 1, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 20:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Maintenance release 2021.1.0.0 for Ellucian Analytics will be deployed in the Production environment. This notification details the maintenance timeline and planned work.
 
Window: Wednesday, 31 March 2021 at 8:00 pm to Thursday, 1 April 2021 at 6:00 am Eastern
Impact: Ellucian Analytics will be unavailable during the maintenance window. Load and Refresh jobs running will not be impacted and can remain running or scheduled.
Release documentation can be found on the Ellucian Customer Center :
https://ellucian.force.com/clients/a111M00000RM5h1

Please see the Ellucian Analytics Release Notes for Release 2021.1.0.0
https://resources.elluciancloud.com/bundle/ellucian_analytics_rel_release_notes/page/c_analytics_release_notes.html
Dependencies: None.
Pre Release-Customer Action: Please make sure no Analytics Load Pipeline jobs are in progress nor scheduled to begin during the maintenance window. While Analytics Refresh Pipeline jobs may run during the maintenance window, any job errors during the maintenance window should be ignored as all data will be refreshed during the next successful refresh job.
Post Release-Customer Actions:
Student: In Ellucian Analytics, run the Analytics Load Pipeline job for the Student Domain.

Lineage Tiles: Administrators will need to assign users who wish to see the lineage tiles to the Lineage Users Group in Ellucian Analytics.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
 Thank You,
 Your Ellucian Cloud Services Team
Mar 25, 16:09 EDT
Infrastructure maintenance - Ellucian Elevate PRODUCTION environment
Completed - The scheduled maintenance has been completed.
Apr 1, 04:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 00:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that an Infrastructure Maintenance Update for Ellucian Elevate will be deployed in the Production platform. This notification details the maintenance timeline and planned work.

Window:
*** This notification is for our customers in the US only ***
Thursday April 1st - starting at 4:00 a.m. Eastern and concluding on Thursday April 1st at 4:30 a.m. Eastern.

*** This notification is for our customers in the Canada region only ***
Thursday April 1st - starting at 12:00 a.m. Eastern and concluding on Thursday April 1st at 12:30 a.m. Eastern.

Activity: Deploy maintenance updates in the AWS environment.

Impact: The PRODUCTION environment may experience intermittent connection issues during the maintenance window.

Dependencies: None.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Mar 26, 16:09 EDT
Maintenance Notification Ellucian Workflow - Production - US, CA, UK regions.
Completed - The scheduled maintenance has been completed.
Apr 1, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 20:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a maintenance update for Ellucian Workflow will be deployed in the Production environment for all United States, Canadian and European customers. This notification details the maintenance timeline and planned work.
Window: 
** US and CA regions only**
Wednesday, 31 March 2021 at 8 p.m. Eastern to Thursday, 1 April 2021 at 2:00 a.m. Eastern
** European region only**
Thursday, 1 April 2021 at 1:00 a.m. GMT +1 to Thursday, 1 April 2021 at 7:00 a.m. GMT +1
Activity: Deploy release into Ellucian Workflow Production environment
 
 Impact: There will be downtime experienced while the update is being deployed.
 Documentation: Release documentation can be found on The Ellucian Customer Center:
https://ellucian.force.com/clients/a111M00000RM7vB

 Client Action: None 
Dependencies: None
 Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
 Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
 
 Thank You,
Your Ellucian Cloud Services Team
Mar 25, 15:06 EDT
Ethos Integration Maintenance Update – (EU, US and Canada)
Completed - The scheduled maintenance has been completed.
Apr 1, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 21:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.
 
Window:
** US & Canada regions **
Wednesday, 31 March 2021 at 9:00 p.m. to Thursday, 1 April 2021 at 12:00 a.m. Eastern 
 
 ** EU region **
Thursday, 1 April 2021 at 2:00 a.m. GMT + 1 to Thursday, 1 April 2021 at 5:00 a.m. GMT + 1
 
Activity: Deploy release in the Test and Production environments.
 
Impact: The application will not be accessible during the maintenance window.
 
Documentation: Release documentation can be found on The Ellucian Customer Center.
https://ellucian.force.com/clients/a111M00000RP310
 
Dependencies: None.
 
Client Action: There is no action required by customers. This announcement is for informational purposes only.
 
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
 
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
 
Thank You,
Your Ellucian Cloud Services Team
Mar 26, 13:41 EDT
Mar 31, 2021
Maintenance Notification Ellucian Workflow - Production - AU Customers Only.
Completed - The scheduled maintenance has been completed.
Mar 31, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 10:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
 Please be advised that a maintenance update for Ellucian Workflow will be deployed in the Production environment for all Australian customers. This notification details the maintenance timeline and planned work.
 Window: 
** Australian region only**
Thursday, 1 April 2021 at 1:00 a.m. AEDT (GMT+11) to Thursday, 1 April 2021 at 4:00 a.m. AEDT (GMT+11)  
Activity: Deploy release into Ellucian Workflow Production environment
 Impact: There will be downtime experienced while the update is being deployed.
 Documentation: Release documentation can be found on The Ellucian Customer Center:
https://ellucian.force.com/clients/a111M00000RM7vB

Client Action: None 
Dependencies: None
 Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
 Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
 Thank You,
Your Ellucian Cloud Services Team
Mar 25, 15:04 EDT
Ethos Integration Maintenance Notice – (APAC)
Completed - The scheduled maintenance has been completed.
Mar 31, 12:00 EDT
Update - Maintenance extended by 1 hour
Mar 31, 10:54 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 10:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.
 
Window:
** Asia Pacific region only **
Thursday, 1 April 2021 at 1:00 a.m. AEDT (GMT + 11) to Thursday, 1 April 2021 at 2:00 a.m. AEDT (GMT + 11)
 
Activity: Deploy release in the Test and Production environments.
 
Impact: The application will not be accessible during the maintenance window.
 
Documentation: Release documentation can be found on The Ellucian Customer Center.
https://ellucian.force.com/clients/a111M00000RP310
 
 
Dependencies: None.
 
Client Action: There is no action required by customers. This announcement is for informational purposes only.
 
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
 
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
 
Thank You,
Your Ellucian Cloud Services Team
Mar 26, 13:36 EDT
JasperSoft Hotfix and Infrastructure Upgrade for the Ellucian Quercus (EMEA) Non PROD environment.
Completed - The scheduled maintenance has been completed.
Mar 31, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 01:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a JasperSoft Hotfix and Infrastructure Upgrade will be deployed to the Non PROD environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the EMEA region only ***
Wednesday 31st of March - starting at 6:00 a.m. BST and concluding on Wednesday 31st of March at 7:00 a.m. BST.

Activity: Deploy JasperSoft Hotfix and Infrastructure Upgrade ( Non PROD environment).

IMPACT: Jaspersoft reports will be unavailable from the non-prod environment during the maintenance window.

Dependencies: None.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team
Mar 30, 09:33 EDT
Mar 30, 2021

No incidents reported.

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