Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing support for customers using Ellucian Analytics we are continuing to deliver fixes for critical issues as needed. This notification details the maintenance timeline and planned work

Window: 09/17/2019 @ 10 p.m. Eastern to 09/17/2019 @ 11 p.m. Eastern

Activity: Deploy Hot-Fix in the Test and Production environments

Impact: There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or occasional disconnects.

Dependencies: None

Customer Action: There is no action required by customers. This announcement is for informational purposes only

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Sep 17, 11:01 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Quercus 8.18.05 will be deployed to the Test environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in Europe and the Middle East only ***
Tuesday September 17th - starting at 6:00 p.m. BST (GMT+1) and concluding on Tuesday September 17th at 11 p.m. BST (GMT+1).

Activity: Deploy Quercus release 8.18.05 to the Test environment.

Impact: The Test environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on: https://ellucian.my.salesforce.com/0691M000005y89N

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Please note: Planned roll-out to production September 24th

Thank You,
Your Ellucian Cloud Services Team
Sep 16, 15:29 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ecommunities.ellucian.com/message/267418#267418

WINDOW: 
*** United States, Canada, and Latin America customers ***
Starting Tuesday, September 17, 2019 at 2:00 PM EDT and concluding by Tuesday, September 17, 2019 at 4:00 PM EDT

*** Europe customers ***
Starting Tuesday, 17 September 2019 at 19:00 GMT+1 and concluding by Tuesday, 17 September 2019 at 21:00 GMT+1

*** Middle East customers ***
Starting Tuesday, 17 September 2019 at 22:00 GMT+4 and concluding by Wednesday, 18 September 2019 at 00:00 GMT+4

*** Australia customers ***
Starting Wednesday, 18 September 2019 at 04:00 GMT+10 and concluding by Wednesday, 18 September 2019 at 06:00 GMT+10

IMPACT:
This MU only impacts Ellucian CRM Recruit Non-Prod environments. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Sep 16, 15:59 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Quercus 8.18.05 will be deployed to the Test environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the Asia Pacific region only ***
Tuesday September 17th - starting at 2:00 p.m. BST (GMT+1) and concluding on Tuesday September 17th at 6:00 p.m BST (GMT+1).

Activity: Deploy Quercus release 8.18.05 to the Test environment.

Impact: The Test environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on: https://ellucian.my.salesforce.com/0691M000005y89N

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Please note: Planned roll-out to production September 24th.

Thank You,
Your Ellucian Cloud Services Team
Sep 16, 15:27 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing support for customers using Ellucian Workflow we are continuing to deliver fixes for critical issues as needed. This notification details the maintenance timeline and planned work.

Window: 09/12/2019 @ 8 p.m. Eastern to 09/12/2019 @ 10 p.m. Eastern

Note: This Hot-Fix update will be deployed into Production environment for Asia Pacific region customers on 09/19/2019 @ 10 a.m. Eastern and for US, EU & Canada region customers on 09/19/2019 @ 8 p.m. Eastern

Activity: Deploy Hot-Fix into Test Environment

Impact: Test environment will be unavailable during the maintenance window

Documentation: Release documentation can be found on The Ellucian Customer Center :

https://ellucian.force.com/clients/s/releases/a111M00000NesWN/ellucian-workflow-1251

Customer Action: As part of this release, new restrictions on some PHP functions will be applied. Trigger code that refers to these functions will stop working. Please consult https://resources.elluciancloud.com/bundle/ellucian_workflow_ref_reference/page/r_sys_info.html for a reference on these restrictions, and the new set of eePHP functions that will give you access to functionality that otherwise would be blocked. Please modify your triggers as necessary. Updates to Production workflows will need to be completed before 9/25/2019.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Sep 12, 15:21 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS Q3 T2 Updates will be deployed on the Production environments. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS Q3 T2 Updates will be deployed in Production on 09/11/2019 at 9:00 pm EST.

Window: 09/11/2019, 9:00 PM to 09/11/2019, 11:00 PM Eastern

Impact: The Production environments will be unavailable during the maintenance window.

Documentation: Please refer to the following article for the details in this release:

https://ellucian.force.com/clients/a111M00000NdopT
https://ellucian.force.com/clients/a111M00000Ndmrm
https://ellucian.force.com/clients/a111M00000NeH2S
https://ellucian.force.com/clients/a111M00000NeTXG
https://ellucian.force.com/clients/a111M00000Ndy8e

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success
Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Sep 4, 14:30 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advise in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ecommunities.ellucian.com/message/266527#266527

WINDOW:
*** United States, Canada, and Latin America customers ***
Starting Wednesday, September 11, 2019 at 8:00 PM EDT and concluding by Wednesday, September 11, 2019 at 10:00 PM EDT

*** Europe customers ***
Starting Thursday, 12 September 2019 at 01:00 GMT+1 and concluding by Thursday, 12 September 2019 at 03:00 GMT+1

*** Middle East customers ***
Starting Thursday, 12 September 2019 at 04:00 GMT+4 and concluding by Thursday, 12 September 2019 at 06:00 GMT+4

IMPACT:
This MU impacts all Ellucian CRM Advise Prod environments in the United States, Canada, Latin America, Europe, and Middle East regions. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Sep 10, 17:01 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advise in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ecommunities.ellucian.com/message/266527#266527

WINDOW: 
*** United States, Canada, and Latin America customers ***
Starting Tuesday, September 10, 2019 at 2:00 PM EDT and concluding by Tuesday, September 10, 2019 at 4:00 PM EDT

*** Europe customers ***
Starting Tuesday, 10 September 2019 at 19:00 GMT+1 and concluding by Tuesday, 10 September 2019 at 21:00 GMT+1

*** Middle East customers ***
Starting Tuesday, 10 September 2019 at 22:00 GMT+4 and concluding by Wednesday, 11 September 2019 at 00:00 GMT+4

*** Australia customers ***
Starting Wednesday, 11 September 2019 at 04:00 GMT+10 and concluding by Wednesday, 11 September 2019 at 06:00 GMT+10

*** New Zealand customers ***
Starting Wednesday, 11 September 2019 at 06:00 GMT+12 and concluding by Wednesday, 11 September 2019 at 08:00 GMT+12

IMPACT:
This MU only impacts Ellucian CRM Advise Non-Prod environments. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Sep 9, 16:31 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Elevate 8.18.04 will be deployed to the Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the US only ***
Thursday September 5th - starting at 4:00 a.m. Eastern and concluding on Thursday September 5th at 8:00 a.m. Eastern.
*** This notification is for our customers in the Canada region only ***
Thursday September 5th - starting at 12:00 a.m. Eastern and concluding on Thursday September 5th at 4:00 a.m Eastern.

Activity: Deploy Elevate release 8.18.04 to the Production environment.

Impact: The Production environment will be unavailable during the maintenance window.

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment, Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Sep 4, 15:01 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** Asia Pacific region only **
9/04/2019 @ 11:00 a.m to 9/04/2019 @ 12:00 pm Eastern

** EU, US & Canada regions **
9/04/2019 @ 9:00 p.m to 9/04/2019 @ 11:00 p.m Eastern

Activity: Deploy release in the Test and Production environments.

Impact: There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or occasional disconnects.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://ellucian.force.com/clients/s/releases/a111M00000Nel97/ethos-integration-09042019

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Aug 29, 19:58 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ecommunities.ellucian.com/message/265578#265578

WINDOW:
*** United States, Canada, and Latin America customers ***
Starting Wednesday, September 4, 2019 at 8:00 PM EDT and concluding by Wednesday, September 4, 2019 at 10:00 PM EDT

*** Europe customers ***
Starting Thursday, 5 September 2019 at 01:00 GMT+1 and concluding by Thursday, 5 September 2019 at 03:00 GMT+1

*** Middle East customers ***
Starting Thursday, 5 September 2019 at 04:00 GMT+4 and concluding by Thursday, 5 September 2019 at 06:00 GMT+4

IMPACT:
This MU impacts all Ellucian CRM Advance Prod environments in the United States, Canada, Latin America, Europe, and Middle East regions. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Sep 3, 17:04 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Intelligent Learning Platform 4.X application will be deployed in the Preview environment. This notification details the maintenance timeline and planned work.

Window: 09/04/2019 @ 10 a.m. Eastern to 09/04/2019 @ 2 p.m. Eastern

Note: A maintenance update for Ellucian Intelligent Learning Platform 4.X application will be deployed to Production environment for Asia Pacific region customers on 09/25/2019 @ 10 a.m. Eastern and for US, EU & Canada region customers on 09/25/2019 @ 8 p.m. Eastern

Activity: Deploy release in the Preview environment

Impact: ILP SaaS 4.X Preview environment will be unavailable during the maintenance window

Documentation: Release documentation can be found on the Ellucian Customer Center:

https://ellucian.force.com/clients/s/releases/a111M00000Ne6e4/ilp-4511-saas

Dependencies: None

Customer Action: There is no action required by Customers. This announcement is for informational purposes only

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Aug 30, 16:59 EDT