Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM in the cloud an infrastructure maintenance is planned for all Ellucian CRM customers.

This infrastructure maintenance does not require your institution to engage, configure, or test as there are no new features being released or corrected.

WINDOW: 
*** Australia customers ***
Starting Saturday 22 February 2020 at 01:00 GMT+11 and concluding by Saturday 22 February 2020 at 05:00 GMT+11.

*** New Zealand customers ***
Starting Saturday 22 February 2020 at 03:00 GMT+13 and concluding by Saturday 22 February 2020 at 07:00 GMT+13.

IMPACT:
This infrastructure maintenance only impacts authentication services for Ellucian CRM Prod environments in the APAC region. There is expected downtime for authentication services and you will not be able to access your Ellucian CRM environment during this period.

ACTION REQUIRED:
For customers that use AD FS for your SSO authentication, there is a requirement to patch your AD FS to ensure your SSO is unimpeded. Please visit the following URL on details provided by Microsoft regarding the Google Chrome 80 changes:https://docs.microsoft.com/en-us/office365/troubleshoot/miscellaneous/chrome-behavior-affects-applications

IMPORTANT:
This infrastructure update is to address the changes Google are implementing within Google Chrome 80: https://blog.chromium.org/2019/10/developers-get-ready-for-new.html.

If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the infrastructure maintenance, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Feb 14, 17:00 EST

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM in the cloud an infrastructure maintenance is planned for all Ellucian CRM customers.

This infrastructure maintenance does not require your institution to engage, configure, or test as there are no new features being released or corrected.

WINDOW: 
*** Europe customers ***
Starting Friday 21 February 2020 at 03:00 GMT+0 and concluding by Friday 21 February 2020 at 07:00 GMT+0.

*** Middle East customers ***
Starting Friday 21 February 2020 at 07:00 GMT+4 and concluding by Friday 21 February 2020 at 11:00 GMT+4.

IMPACT:
This infrastructure maintenance only impacts authentication services for Ellucian CRM Prod environments in the EMEA region. There is expected downtime for authentication services and you will not be able to access your Ellucian CRM environment during this period.

ACTION REQUIRED:
For customers that use AD FS for your SSO authentication, there is a requirement to patch your AD FS to ensure your SSO is unimpeded. Please visit the following URL on details provided by Microsoft regarding the Google Chrome 80 changes:https://docs.microsoft.com/en-us/office365/troubleshoot/miscellaneous/chrome-behavior-affects-applications

IMPORTANT:
This infrastructure update is to address the changes Google are implementing within Google Chrome 80: https://blog.chromium.org/2019/10/developers-get-ready-for-new.html.

If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the infrastructure maintenance, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Feb 14, 17:00 EST

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM in the cloud an infrastructure maintenance is planned for all Ellucian CRM customers.

This infrastructure maintenance does not require your institution to engage, configure, or test as there are no new features being released or corrected.

WINDOW: 
*** United States, Canada, and Latin America customers ***
Starting Thursday, February 20, 2020 at 10:00 PM EST and concluding by Friday, February 21, 2020 at 02:00 AM EST.

IMPACT:
This infrastructure maintenance only impacts authentication services for Ellucian CRM Prod environments in the United States, Canada, and Latin America regions. There is expected downtime for authentication services and you will not be able to access your Ellucian CRM environment during this period.

ACTION REQUIRED:
For customers that use AD FS for your SSO authentication, there is a requirement to patch your AD FS to ensure your SSO is unimpeded. Please visit the following URL on details provided by Microsoft regarding the Google Chrome 80 changes:https://docs.microsoft.com/en-us/office365/troubleshoot/miscellaneous/chrome-behavior-affects-applications

IMPORTANT:
This infrastructure update is to address the changes Google are implementing within Google Chrome 80: https://blog.chromium.org/2019/10/developers-get-ready-for-new.html.

If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the infrastructure maintenance, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Feb 14, 17:00 EST

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing support for customers using Ethos Data Access we are continuing to deliver fixes for critical issues as needed. This notification details the maintenance timeline and planned work.

Window: 02/20/2020 @ 9 p.m. Eastern to 02/20/2020 @ 11:59 p.m. Eastern

Activity: Deploy Hot-Fix in the Production environment.

Impact: There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or occasional disconnects.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://ellucian.force.com/clients/a111M00000Pbn52

Dependencies: None

Customer Action: Please make sure no Analytics Load Pipeline jobs are in progress nor scheduled to begin during the maintenance window. While Analytics Refresh Pipeline job may run during the maintenance window, any job errors during the maintenance window should be ignored as all data will be refreshed during the next successful refresh job.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Feb 19, 20:55 EST

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing support for customers using Ellucian Analytics we are continuing to deliver fixes for critical issues as needed. This notification details the maintenance timeline and planned work.

Window:
02/20/2020 @ 10:00 p.m.Eastern to 02/20/2020 @ 10:30 p.m.Eastern

Impact: During the maintenance window, Ellucian Analytics will be temporarily unavailable. Load and Refresh jobs will not be impacted and can remain running or scheduled.

Dependencies: None.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Feb 20, 17:00 EST

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ellucian.force.com/clients/s/releases/a111M00000PbA6aQAF/recruit-cloud-2020-february-maintenance-update

WINDOW: 
*** Australia customers ***
Starting Friday, 21 February 2020 at 01:00 GMT+11 and concluding by Friday, 21 February 2020 at 03:00 GMT+11

IMPACT:
This MU impacts all Ellucian CRM Recruit Prod environments in the APAC region. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Feb 18, 17:00 EST

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing support for customers using Ellucian Analytics we are continuing to deliver fixes for critical issues as needed. This notification details the maintenance timeline and planned work.

Window:
02/19/2020 @ 12:00 a.m. Eastern to 12:30 a.m. Eastern & 02/20/2020 @ 12:00 a.m. Eastern to 12:30 a.m. Eastern

Impact: During these maintenance windows, Ellucian Analytics will be temporarily unavailable. Load and Refresh jobs will not be impacted and can remain running or scheduled.

Dependencies: None.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Feb 18, 18:37 EST

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing support for customers using Ethos Data Access we are continuing to deliver fixes for critical issues as needed. This notification details the maintenance timeline and planned work.

Note: Hot-Fix will be deployed in Production on 02/20/2020.

Window: 02/19/2020 @ 9 p.m. Eastern to 02/19/2020 @ 11:59 p.m. Eastern

Activity: Deploy Hot-Fix in the Test environment.

Impact: There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or occasional disconnects.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://ellucian.force.com/clients/a111M00000Pbn52

Dependencies: None

Customer Action: Please make sure no Analytics Load Pipeline jobs are in progress nor scheduled to begin during the maintenance window. While Analytics Refresh Pipeline job may run during the maintenance window, any job errors during the maintenance window should be ignored as all data will be refreshed during the next successful refresh job.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Feb 18, 20:17 EST

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** Asia Pacific region only **
02/19/2020 @ 10:00 a.m to 02/19/2020 @ 11:00 a.m Eastern
** EU, US & Canada regions **
02/19/2020 @ 8:00 p.m to 02/19/2020 @ 11:00 p.m Eastern

Activity: Deploy release in the Test and Production environments.

Impact: There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or occasional disconnects.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://ellucian.force.com/clients/s/releases/a111M00000PbdopQAB/

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Feb 14, 17:00 EST

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ellucian.force.com/clients/s/releases/a111M00000PbA6aQAF/recruit-cloud-2020-february-maintenance-update

WINDOW:
*** United States, Canada, and Latin America customers ***
Starting Wednesday, February 19, 2020 at 8:00 PM EST and concluding by Wednesday, February 19, 2020 at 10:00 PM EST

***If you have not yet completed the Ellucian CRM Recruit 6.0 Prod upgrade, your MU will be deployed with your upgrade.***

IMPACT:
This MU impacts all Ellucian CRM Recruit Prod environments in the United States, Canada, and Latin America regions. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Feb 18, 17:00 EST

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ellucian.force.com/clients/s/releases/a111M00000PbA6aQAF/recruit-cloud-2020-february-maintenance-update

WINDOW:
*** Europe customers ***
Starting Thursday, 20 February 2020 at 01:00 GMT+0 and concluding by Thursday, 20 February 2020 at 03:00 GMT+0

*** Middle East customers ***
Starting Thursday, 20 February 2020 at 05:00 GMT+4 and concluding by Thursday, 20 February 2020 at 07:00 GMT+4

IMPACT:
This MU impacts all Ellucian CRM Recruit Prod environments in the EMEA region. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Feb 18, 17:00 EST

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Banner SaaS T3 Maintenance Release - 20.2.0 updates will be deployed on the Production environment. This notification details the maintenance timeline and planned work.

The Ellucian Banner SaaS T3 Maintenance Release - 20.2.0 updates will be deployed in Production on 02/19/2020 at 2:00 AM Eastern.

Window: Wednesday, 02/19/2020, 2:00 AM to Wednesday, 02/19/2020, 7:00 AM Eastern

Impact: Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

https://ellucian.force.com/clients/a111M00000PbR7E

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Feb 18, 13:00 EST

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ellucian.force.com/clients/s/releases/a111M00000PbA6aQAF/recruit-cloud-2020-february-maintenance-update

WINDOW: 
*** Europe customers ***
Starting Tuesday, 18 February 2020 at 19:00 GMT+0 and concluding by Tuesday, 18 February 2020 at 21:00 GMT+0

*** Middle East customers ***
Starting Tuesday, 18 February 2020 at 23:00 GMT+4 and concluding by Wednesday, 19 February 2020 at 01:00 GMT+4

IMPACT:
This MU only impacts Ellucian CRM Recruit Non-Prod environments in the EMEA region. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Feb 17, 16:01 EST

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ellucian.force.com/clients/s/releases/a111M00000PbA6aQAF/recruit-cloud-2020-february-maintenance-update

WINDOW: 
*** United States, Canada, and Latin America customers ***
Starting Tuesday, February 18, 2020 at 2:00 PM EST and concluding by Tuesday, February 18, 2020 at 4:00 PM EST

IMPACT:
This MU only impacts Ellucian CRM Recruit Non-Prod environments in the United States, Canada, and Latin America regions. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Feb 17, 16:01 EST

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ellucian.force.com/clients/s/releases/a111M00000PbA6aQAF/recruit-cloud-2020-february-maintenance-update

WINDOW: 
*** Australia customers ***
Starting Wednesday, 19 February 2020 at 06:00 GMT+11 and concluding by Wednesday, 19 February 2020 at 08:00 GMT+11

IMPACT:
This MU only impacts Ellucian CRM Recruit Non-Prod in the APAC region. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Feb 17, 16:00 EST

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing efforts to optimize service, Ellucian needs to perform infrastructure maintenance on an underlying system in the Ellucian Analytics Production and Test environments.

Window: 02/17/2020 @ 8 p.m. Eastern to 02/17/2020 @ 11 p.m. Eastern

Impact: Ellucian Analytics Production and Test environments will be unavailable during the specified window.

Dependencies: None

Customer Action: Please make sure Analytics Load Pipeline jobs are not in progress nor scheduled to begin during the maintenance window. While an Analytics Refresh Pipeline job may run during the maintenance window, any refresh job errors during the maintenance window should be ignored as all data will be refreshed during the next successful refresh job.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel

Thank You,
Your Ellucian Cloud Services Team
Feb 14, 17:05 EST

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Banner SaaS T3 Maintenance Release - 20.2.0 updates will be deployed on the Non-Production environments. This notification details the maintenance timeline and planned work.

The Ellucian Banner SaaS T3 Maintenance Release - 20.2.0 updates will be deployed in Non-Production on 02/17/2020 and the same updates will be deployed in Production on 02/19/2020.

Window: Monday, 02/17/2020, 2:00 AM to Monday, 02/17/2020, 7:00 AM Eastern

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

https://ellucian.force.com/clients/a111M00000PbR7E

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Feb 14, 13:30 EST

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM in the cloud an infrastructure maintenance is planned for all Ellucian CRM customers.

This infrastructure maintenance does not require your institution to engage, configure, or test as there are no new features being released or corrected.

WINDOW: 
*** Australia customers ***
Starting Saturday 15 February 2020 at 01:00 GMT+11 and concluding by Saturday 15 February 2020 at 03:00 GMT+11.

*** New Zealand customers ***
Starting Saturday 15 February 2020 at 03:00 GMT+13 and concluding by Saturday 15 February 2020 at 05:00 GMT+13.

IMPACT:
This infrastructure maintenance only impacts authentication services for Ellucian CRM Non-Prod environments in the APAC region. There is expected downtime for authentication services and you will not be able to access your Ellucian CRM environment during this period.

ACTION REQUIRED:
For customers that use AD FS for your SSO authentication, there is a requirement to patch your AD FS to ensure your SSO is unimpeded. Please visit the following URL on details provided by Microsoft regarding the Google Chrome 80 changes:https://docs.microsoft.com/en-us/office365/troubleshoot/miscellaneous/chrome-behavior-affects-applications

IMPORTANT:
This infrastructure update is to address the changes Google are implementing within Google Chrome 80: https://blog.chromium.org/2019/10/developers-get-ready-for-new.html

For customers that use AD FS for your SSO authentication, there is a requirement to patch your AD FS to ensure your SSO is unimpeded. Please visit the following URL on details provided by Microsoft regarding the Google Chrome 80 changes:https://docs.microsoft.com/en-us/office365/troubleshoot/miscellaneous/chrome-behavior-affects-applications#recommendations

If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the infrastructure maintenance, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Feb 13, 17:01 EST

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM in the cloud an infrastructure maintenance is planned for all Ellucian CRM customers.

This infrastructure maintenance does not require your institution to engage, configure, or test as there are no new features being released or corrected.

WINDOW: 
*** Europe customers ***
Starting Friday 14 February 2020 at 03:00 GMT+0 and concluding by Friday 14 February 2020 at 05:00 GMT+0.

*** Middle East customers ***
Starting Friday 14 February 2020 at 07:00 GMT+4 and concluding by Friday 14 February 2020 at 09:00 GMT+4.

IMPACT:
This infrastructure maintenance only impacts authentication services for Ellucian CRM Non-Prod environments in the EMEA region. There is expected downtime for authentication services and you will not be able to access your Ellucian CRM environment during this period.

ACTION REQUIRED:
For customers that use AD FS for your SSO authentication, there is a requirement to patch your AD FS to ensure your SSO is unimpeded. Please visit the following URL on details provided by Microsoft regarding the Google Chrome 80 changes:
https://docs.microsoft.com/en-us/office365/troubleshoot/miscellaneous/chrome-behavior-affects-applications

IMPORTANT:
This infrastructure update is to address the changes Google are implementing within Google Chrome 80: https://blog.chromium.org/2019/10/developers-get-ready-for-new.html

If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the infrastructure maintenance, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Feb 12, 17:05 EST

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM in the cloud an infrastructure maintenance is planned for all Ellucian CRM customers.

This infrastructure maintenance does not require your institution to engage, configure, or test as there are no new features being released or corrected.

WINDOW: 
*** United States, Canada, and Latin America customers ***
Starting Thursday, February 13, 2020 at 10:00 PM EST and concluding by Friday, February 14, 2020 at 12:01 AM EST.

IMPACT:
This infrastructure maintenance only impacts authentication services for Ellucian CRM Non-Prod environments in the United States, Canada, and Latin America regions. There is expected downtime for authentication services and you will not be able to access your Ellucian CRM environment during this period.

ACTION REQUIRED:
For customers that use AD FS for your SSO authentication, there is a requirement to patch your AD FS to ensure your SSO is unimpeded. Please visit the following URL on details provided by Microsoft regarding the Google Chrome 80 changes:
https://docs.microsoft.com/en-us/office365/troubleshoot/miscellaneous/chrome-behavior-affects-applications

IMPORTANT:
This infrastructure update is to address the changes Google are implementing within Google Chrome 80: https://blog.chromium.org/2019/10/developers-get-ready-for-new.html

If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the infrastructure maintenance, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Feb 12, 17:02 EST

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing support for customers using Ellucian Intelligent Learning Platform 5.X we are continuing to deliver fixes for critical issues as needed. This notification details the maintenance timeline and planned work.

Window: 02/13/2020 @ 10 a.m. Eastern to 02/13/2020 @ 11:59 a.m. Eastern

Note: A maintenance release for Ellucian Intelligent Learning Platform 5.X application will be deployed to Production environment on 03/04/2020 @ 8 p.m. Eastern

Activity: Deploy release in the Preview environment

Impact: ILP SaaS 5.X Preview environment will be unavailable during the maintenance window

Documentation: Release documentation can be found on the Ellucian Customer Center:

https://ellucian.force.com/clients/a111M00000Pb2CA

Dependencies: None

Customer Action: There is no action required by Customers. This announcement is for informational purposes only

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Feb 7, 17:02 EST

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Elevate 8.19.0.3 will be deployed to the PRODUCTION environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the US only ***
Thursday February 13th - starting at 4:00 a.m. Eastern and concluding on Thursday February 13th at 8:00 a.m. Eastern.
*** This notification is for our customers in the Canada region only ***
Thursday February 13th - starting at 12:00 a.m. Eastern and concluding on Thursday February 13th at 4:00 a.m Eastern.

Activity: Deploy Elevate release 8.19.0.3 to the PRODUCTION environment.

Impact: The PRODUCTION environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on https://resources.elluciancloud.com/bundle/elevate_rel_release_notes_d_elevate/page/c_eq_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment, Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team
Feb 7, 17:01 EST

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Workflow will be deployed in the Test environment. This notification details the maintenance timeline and planned work.

Window:
** Asia Pacific region only **
02/12/2020 @ 10 a.m. Eastern to 02/12/2020 @ 11:59 a.m. Eastern

** US,EU & Canada regions **
02/12/2020 @ 8 p.m. Eastern to 02/12/2020 @ 11:59 p.m. Eastern

Note: A maintenance update for Ellucian Workflow will be deployed to Production environment for Asia Pacific region customers on 02/26/2020 @ 10 a.m. Eastern and for US,EU &Canada regions customers on 02/26/2020 @ 8 p.m. Eastern

Activity: Deploy release in the Test environment.

Impact: Test environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on the Ellucian Customer Center:

https://ellucian.force.com/clients/a111M00000NeH2h

Dependencies: None

Customer Action: There is no action required by Customers. This announcement is for informational purposes only

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel

Thank You,
Your Ellucian Cloud Services Team
Feb 7, 10:26 EST

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Intelligent Learning Platform 4.X application will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window:
** Asia Pacific region only **
02/12/2020 @ 10 a.m.Eastern to 02/12/2020 @ 11:00 a.m.Eastern

** US,EU & Canada regions **
02/12/2020 @ 8 p.m.Eastern to 02/12/2020 @ 11 p.m.Eastern

Activity: Deploy release in the Production environment

Impact: ILP SaaS 4.X Production environment will be unavailable during the maintenance window

Documentation: Release documentation can be found on the Ellucian Customer Center:

https://ellucian.force.com/clients/a111M00000NgUxq

Dependencies: None

Customer Action: There is no action required by Customers. This announcement is for informational purposes only

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Feb 6, 04:12 EST

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advise in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ellucian.force.com/clients/s/releases/a111M00000Pbd1kQAB/ellucian-crm-advise-february-2020-maintenance-update

WINDOW:
*** United States, Canada, and Latin America customers ***
Starting Wednesday, February 12, 2020 at 8:00 PM EST and concluding by Wednesday, February 12, 2020 at 10:00 PM EST

IMPACT:
This MU impacts all Ellucian CRM Recruit Prod environments in the United States, Canada, and Latin America regions. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Feb 11, 17:02 EST

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advise in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ellucian.force.com/clients/s/releases/a111M00000Pbd1kQAB/ellucian-crm-advise-february-2020-maintenance-update

WINDOW:
*** Europe customers ***
Starting Thursday, 13 February 2020 at 01:00 GMT+0 and concluding by Thursday, 13 February 2020 at 03:00 GMT+0

IMPACT:
This MU impacts all Ellucian CRM Recruit Prod environments in the EMEA region. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Feb 11, 17:01 EST

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Quercus 8.19.0.3 will be deployed to the PRODUCTION environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the EMEA region only ***
Tuesday February 11th - starting at 6:00 p.m. GMT and concluding on Tuesday February 11th at 10:00 p.m GMT.

Activity: Deploy Quercus release 8.19.0.3 to the PRODUCTION environment.

Impact: The PRODUCTION environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on: https://resources.elluciancloud.com/bundle/elevate_rel_release_notes_d_quercus/page/c_eq_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team
Feb 7, 17:01 EST

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advise in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ellucian.force.com/clients/s/releases/a111M00000Pbd1kQAB/ellucian-crm-advise-february-2020-maintenance-update

WINDOW: 
*** United States, Canada, and Latin America customers ***
Starting Tuesday, February 11, 2020 at 2:00 PM EST and concluding by Tuesday, February 11, 2020 at 4:00 PM EST

IMPACT:
This MU only impacts Ellucian CRM Recruit Non-Prod environments in the United States, Canada, and Latin America regions. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Feb 10, 17:01 EST

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advise in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ellucian.force.com/clients/s/releases/a111M00000Pbd1kQAB/ellucian-crm-advise-february-2020-maintenance-update

WINDOW: 
*** Australia customers ***
Starting Wednesday, 12 February 2020 at 06:00 GMT+11 and concluding by Wednesday, 12 February 2020 at 08:00 GMT+11

*** New Zealand customers ***
Starting Wednesday, 12 February 2020 at 08:00 GMT+13 and concluding by Wednesday, 12 February 2020 at 10:00 GMT+13

IMPACT:
This MU only impacts Ellucian CRM Recruit Non-Prod in the APAC region. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Feb 10, 17:01 EST

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advise in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ellucian.force.com/clients/s/releases/a111M00000Pbd1kQAB/ellucian-crm-advise-february-2020-maintenance-update

WINDOW: 
*** Europe customers ***
Starting Tuesday, 11 February 2020 at 19:00 GMT+0 and concluding by Tuesday, 15 February 2020 at 21:00 GMT+0

*** Middle East customers ***
Starting Tuesday, 11 February 2020 at 23:00 GMT+4 and concluding by Wednesday, 12 February 2020 at 01:00 GMT+4

IMPACT:
This MU only impacts Ellucian CRM Recruit Non-Prod environments in the EMEA region. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Feb 10, 17:01 EST

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Quercus 8.19.0.3 will be deployed to the PRODUCTION environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the Asia Pacific region only ***
Tuesday February 11th - starting at 2:00 p.m. GMT and concluding on Tuesday February 11th at 6:00 p.m GMT.

Activity: Deploy Quercus release 8.19.0.3 to the PRODUCTION environment.

Impact: The PRODUCTION environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on: https://resources.elluciancloud.com/bundle/elevate_rel_release_notes_d_quercus/page/c_eq_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team
Feb 7, 17:01 EST