Ellucian Cloud Status
All Systems Operational

About This Site

Ellucian Cloud planned maintenance or unplanned service impacting events affecting multiple client production systems are announced and logged on this page.

To report production system outages or request immediate attention of the Ellucian Enterprise Operations Center (EOC) please call:
+1 (844) 358-7222 (US/Canada Toll Free) or +1 (407) 215-3970 (International Toll), Use Prompt 3

Application Hosting Services (AHS) Operational
Ellucian SaaS Operational
Ellucian Banner SaaS Operational
Ellucian Colleague SaaS Operational
Ellucian Advance (APAC) Operational
Ellucian Advance (EMEA) Operational
Ellucian Advance (LAC) Operational
Ellucian Advance Operational
Ellucian Advise (APAC) Operational
Ellucian Advise (EMEA) Operational
Ellucian Advise (LAC) Operational
Ellucian Advise Operational
Ellucian Cross Registration Operational
Ellucian Elevate Operational
Ellucian eTranscripts Operational
Ellucian Experience (U.S.) Operational
Ellucian Experience (APAC) Operational
Ellucian Experience (CA) Operational
Ellucian Experience (EMEA) Operational
Ellucian Mobile Cloud Operational
Ellucian Recruit (APAC) Operational
Ellucian Recruit (EMEA) Operational
Ellucian Recruit (LAC) Operational
Ellucian Recruit Operational
Ellucian Quercus (EMEA) Operational
Ellucian Quercus (APAC) Operational
Ellucian Insights Operational
Ellucian Intelligent Learning Platform - APAC Operational
Ellucian Intelligent Learning Platform - EMEA Operational
Ellucian Intelligent Learning Platform - United States/Canada/Latin America ? Operational
Ellucian Payment Service - EMEA Operational
Ellucian Payment Service - U.S. Operational
Ellucian Theme Editor Operational
Ellucian Workflow - Australia Operational
Ellucian Workflow - Canada Operational
Ellucian Workflow - Europe Operational
Ellucian Workflow - Middle East Operational
Ellucian Workflow - U.S. Operational
Financial Aid FM Need Analysis Calculation Service Operational
College Board IM Need Analysis Calculation Service (INAS) Operational
Ellucian Ethos Platform Operational
Ellucian Analytics - Canada Operational
Ellucian Analytics - Europe Operational
Ellucian Analytics - U.S. Operational
Ethos Data Access - Australia Operational
Ethos Data Access - Canada Operational
Ethos Data Access - Europe Operational
Ethos Data Access - U.S. Operational
Ethos Data Connect - U.S. Operational
Ethos Extend Operational
Ethos Identity Federation Services - APAC Operational
Ethos Identity Federation Services - EMEA Operational
Ethos Identity Federation Services - US/Canada Operational
Ethos Integration - Australia Operational
Ethos Integration - Canada Operational
Ethos Integration - Europe Operational
Ethos Integration - U.S. Operational
Ethos User Provisioning - APAC Operational
Ethos User Provisioning - EMEA Operational
Ethos User Provisioning - US/Canada Operational
Ellucian Person Manager - APAC Operational
Ellucian Person Manager - EMEA Operational
Ellucian Person Manager - U.S. Operational
Monitoring Operational
AWS Health Status ? Operational
AWS ec2-us-east-1 Operational
AWS ec2-us-west-2 Operational
AWS ec2-eu-west-1 Operational
AWS ec2-ca-central-1 Operational
AWS ec2-ap-southeast-1 Operational
AWS rds-us-east-1 Operational
AWS rds-us-west-2 Operational
AWS rds-eu-west-1 Operational
AWS rds-ca-central-1 Operational
AWS rds-ap-southeast-1 Operational
AWS s3-us-standard Operational
AWS route53 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Ethos Data Connect - Production Environment - Maintenance Notification Sep 17, 2024 11:30-13:30 EDT
ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ethos Data Connect (PR00039674) will be deployed in the Production environment on 17 September 2024. Deployment dates, windows by region, and release details are available in the customer center for Production; please see the link below:

https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=3b8a881e97a45a58eeb23f7c1253af32

If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager.

Thank You,
Ellucian Cloud Services Team
Posted on Sep 16, 2024 - 15:00 EDT
Ellucian CRM Recruit Maintenance Update: Non-Production (All Regions) Sep 17, 2024 14:00-16:00 EDT
ELLUCIAN CLOUD SERVICES

Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Recruit Non-Production & Production. To access deployment windows and details about the Related Defects & Enhancements included in this update, kindly visit our Customer Center via the link below:

https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=871777b183a2825000ff9840ceaad31e

There is no expected downtime during the MU; however, you may experience intermittent slowness or an occasional disconnect to your environment.

Should you encounter issues after this MU, please contact Action Line. If you have any questions or concerns about this notification or want to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank you,
Ellucian Cloud Team
Posted on Sep 16, 2024 - 11:25 EDT
Ellucian: Actualización de mantenimiento de CRM Recruit de no-producción Sep 17, 2024 14:00-16:00 EDT
SERVICIOS EN LA NUBE DE ELLUCIAN

Tenga en cuenta que hay una próxima actualización de mantenimiento (MU) para Ellucian CRM Recruit no-producción y producción. Para acceder a las ventanas de implementación y a los detalles sobre los defectos y mejoras relacionados incluidos en esta actualización, visite nuestro Centro de atención al cliente a través del siguiente enlace:

https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=871777b183a2825000ff9840ceaad31e

No se espera ningún tiempo de inactividad durante la MU; sin embargo, es posible que experimente una lentitud intermitente o una desconexión ocasional de su entorno.

Si tiene problemas después de este MU, comuníquese con Action Line. Si tiene alguna pregunta o inquietud sobre esta notificación o desea analizar algún aspecto del próximo mantenimiento, comuníquese con su Gerente de Éxito del Cliente, quien puede concertar una reunión con el personal técnico adecuado.

Gracias,
Equipo de la nube de Ellucian
Posted on Sep 16, 2024 - 11:22 EDT
Ellucian: CRM Advance 3.9 Major Release Announcement (US/Canada/APAC Regions) Sep 23, 2024 08:00-08:15 EDT
ELLUCIAN CLOUD SERVICES

Please be advised that there is an upcoming major release (PR00039044) for Ellucian CRM Advance Non-Production and Production Environments. Deployment windows and release details are available in the customer center for your review; please visit the link below:

https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=758e1c4383ae86d03db1cba6feaad30a

Reminder: You will receive your individual date and time for the Ellucian CRM Advance upgrade through your CRM distribution email at least two weeks before the non-production release date.

If you do not receive a direct email outlining your specific major release date and time, please contact your Customer Success Manager. If you are an implementing customer, please contact your Ellucian Project Manager.

Should you encounter issues after this major release, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,

Ellucian Cloud Team
Posted on Sep 05, 2024 - 06:01 EDT
Past Incidents
Sep 17, 2024

No incidents reported today.

Sep 16, 2024

No incidents reported.

Sep 15, 2024

No incidents reported.

Sep 14, 2024

No incidents reported.

Sep 13, 2024
Ethos Integration Maintenance Update: Production (all regions)
Completed - The scheduled maintenance has been completed.
Sep 13, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 21:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ethos Integration 09122024 (PR00039589) will be deployed to the Production environment on 12 September 2024. Deployment dates, windows by region, and release details are available in the customer center for Production.

https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=694872e7c31cd6946f99f8da05013156

If you want to be notified once the release has been completed, subscribe to the release within the customer center. If you do not have access to the Customer Center, please register for an account: https://clientapps.ellucian.com/signup


Thank You,

Ellucian Cloud Services Team
Sep 11, 14:08 EDT
Sep 12, 2024
Ethos Data Connect - Production Environment - Maintenance Notification
Completed - The scheduled maintenance has been completed.
Sep 12, 14:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 11:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ethos Data Connect (PR00039080) will be deployed in the Production environment on 12 September 2024. Deployment dates, windows by region, and release details are available in the customer center for Production; please see the link below:

https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=cf006f7483f20ad43db1cba6feaad32d

If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager.

Thank You,
Ellucian Cloud Services Team
Sep 11, 11:04 EDT
Quercus Standard Maintenance Update 8.34.3.2 : Non-Production and Production (EMEA)
Completed - The scheduled maintenance has been completed.
Sep 12, 01:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 23:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus Upgrade 8.34.3.2 (PR00039656) will be deployed to the Non-Production environment on September 12, 2024. Deployment dates, windows by region, and release details are available in the customer center for both Non-Production and Production.

https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=7b6a34bd47e0de186e204a67436d43c0

If you want to be notified once the release has been completed, subscribe to the release within the customer center. If you do not have access to the Customer Center, please register for an account: https://clientapps.ellucian.com/signup

2024 planned maintenance is available in a consolidated view within the Quercus Release Calendar; additional details and links are available here:
https://elluciansupport.service-now.com/esc?id=community_blog&sys_id=42e56816836e0e503db1cba6feaad339

Please subscribe to the Quercus Community Forum for additional release updates:


Thank You,

Your Ellucian Cloud Services Team
Sep 11, 11:44 EDT
Infrastructure Update: Jaspersoft for Quercus Non-Production (All Regions)
Completed - The scheduled maintenance has been completed.
Sep 12, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 00:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Quercus infrastructure Jaspersoft update will be deployed to the non-production environment.

For deployment details please see PR00039670 in the customer center :
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=1fbf2a0683205e508cecfbd6feaad33b

Impact: The Non- Production environment will be unavailable during the maintenance window. Customers should test and validate their reports following deployment in each environment.

Production deployment has not yet been scheduled. Please subscribe to the release to be notified on the Production deployment timeline

Thank you,

Ellucian Cloud Team
Sep 11, 11:54 EDT
Sep 11, 2024
Ellucian CRM Advance Maintenance Update: Production (US/Canada/APAC)
Completed - The scheduled maintenance has been completed.
Sep 11, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 20:00 EDT
Scheduled - Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Advance Production(PR00038336). This notification details the maintenance timeline and planned work.

To access deployment windows and details about the Related Defects & Enhancements included in this update, kindly visit our Customer Center via the link below:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=517d1d4f97a04694eeb23f7c1253af06

There is no expected downtime during the MU; however, you may experience intermittent slowness or an occasional disconnect to your environment.

Should you encounter issues after this MU, please contact Action Line. If you have any questions or concerns about this notification or want to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank you,
Ellucian Cloud Team
Sep 10, 06:01 EDT
Sep 10, 2024
Ellucian CRM Advance Maintenance Update: Non-Production (US/Canada/APAC)
Completed - The scheduled maintenance has been completed.
Sep 10, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 14:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Advance Non-Production (PR00038336). This includes Pre-Production and Test environments. This notification details the maintenance timeline and planned work.

To access deployment windows and details about the Related Defects & Enhancements included in this update, kindly visit our Customer Center via the link below:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=517d1d4f97a04694eeb23f7c1253af06

There is no expected downtime during the MU; however, you may experience intermittent slowness or an occasional disconnect to your environment.

Should you encounter issues after this MU, please contact Action Line. If you have any questions or concerns about this notification or want to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank you,
Ellucian Cloud Team
Sep 9, 12:04 EDT
Ellucian Data Lake Maintenance Update - Insights (All Regions)
Completed - The scheduled maintenance has been completed.
Sep 10, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 20:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Data Lake (PR00039584) will be deployed in the Production environment on 9 September 2024. Deployment dates, windows by region, and release details are available in the customer center for Production; please see the link below:

https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=212f42a7c3d496946f99f8da050131eb

If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager.

Thank You,
Ellucian Cloud Services Team
Sep 9, 14:03 EDT
Intelligent Learning Platform ILP - ILP Maintenance Update (5.9.4.3) : Non-Production & Production(all regions)
Completed - The scheduled maintenance has been completed.
Sep 10, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 21:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian ILP Upgrade 5.9.4.3 (PR00039613) will be deployed to the Non-Production environment on 9 September 2024. Deployment dates, windows by region, and release details are available in the customer center for both Non-Production and Production.

https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=eca4d4dcc3e85ed46f99f8da0501313f

If you want to be notified once the release has been completed, subscribe to the release within the customer center. If you do not have access to the Customer Center, please register for an account: https://clientapps.ellucian.com/signup

2024 planned maintenance is available in a consolidated view within the Quercus Release Calendar; additional details and links are available here:
https://elluciansupport.service-now.com/esc?id=community_blog&sys_id=42e56816836e0e503db1cba6feaad339

Please subscribe to the Quercus Community Forum for additional release updates:


Thank You,

Your Ellucian Cloud Services Team
Sep 9, 14:33 EDT
Sep 9, 2024
Ethos Integration Maintenance Update: Production (all regions)
Completed - The scheduled maintenance has been completed.
Sep 9, 14:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 12:40 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ethos Integration Upgrade 09092024 (PR00039623) will be deployed to the Production environment on 9 September 2024. Deployment dates, windows by region, and release details are available in the customer center for Production.

https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=b673a918c3e812186f99f8da05013157

If you want to be notified once the release has been completed, subscribe to the release within the customer center. If you do not have access to the Customer Center, please register for an account: https://clientapps.ellucian.com/signup


Thank You,

Your Ellucian Cloud Services Team
Sep 9, 12:36 EDT
Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024
Ellucian: Insights 1.17.0 Minor Release for Non-Production and Production (all regions)
Completed - The scheduled maintenance has been completed.
Sep 6, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 20:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Insights 1.17.0 Minor Release (PR00038618) will be deployed to the Non-Production and Production environments on 5 September 2024. Deployment dates, windows by region, and release details are available in the customer center for both Non-Production and Production. Please see the link below:

https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=4b2a3bba975186d4eeb23f7c1253afc7

Client Actions: None

If you have any questions or concerns about this notification or want to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager.

Thank You,

Ellucian Cloud Services Team
Sep 5, 12:52 EDT
Sep 5, 2024
Ellucian Experience - Production Environment - Maintenance Notification (All Regions)
Completed - The scheduled maintenance has been completed.
Sep 5, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 11:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release(PR00038034) for Ellucian Experience will be deployed in the Non-Production and Production environments. Deployment dates, windows by region, and release details are available in the customer center; please visit the link below:

https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=9ac6fe2f87af755c99ecca65dabb35c0

There is downtime is not expected during this release, but performance may be decreased during the deployment window.

If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager.

Thank you,

Ellucian Cloud Team
Sep 3, 11:26 EDT
Maintenance Notification Ellucian Workflow - Non-Production & Production - All Regions
Completed - The scheduled maintenance has been completed.
Sep 5, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 20:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Workflow 2.6.1.1 (PR00039578) will be deployed to the Non-Production and Production environments.

To access deployment windows and details about the Related Defects & Enhancements included in this update, kindly visit our Customer Center via the link below:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=1db6dc634758d6d024ade731e36d43e0

There is no expected downtime during the maintenance. Should you encounter issues after this maintenance, please contact Action Line. If you have any questions or concerns about this notification or want to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager.

Thank you,
Ellucian Cloud Team
Sep 3, 14:00 EDT
Sep 4, 2024
Sep 3, 2024
Ellucian Experience – Informational Notice Preview Environments (US region)
Completed - The scheduled maintenance has been completed.
Sep 3, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 06:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing support for customers using Ethos Data Access and any products that rely on Ethos Data Access, we are continuing to deliver fixes for critical issues as needed. Deployment dates, windows by region, and release details are available in the customer center for Preview; please visit the link below:

https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=02e1466b97fbca10d83cbf98c253af77

Impact: The Data Access environment will be unavailable during the maintenance window. Experience customers who try to access the Housing Card will receive a message instructing them to contact their admin. Experience customers who have developed any extensions using Data Access cannot access those extensions during the maintenance window.

If you want to be notified once the release has been completed, subscribe to the release within the customer center. If you do not have access to the Customer Center, please register for an account: https://clientapps.ellucian.com/signup


Thank You,

Ellucian Cloud Services Team
Aug 30, 16:00 EDT
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