Ellucian Cloud Status
All Systems Operational

About This Site

Ellucian Cloud planned maintenance or unplanned service impacting events affecting multiple client production systems are announced and logged on this page.

To report production system outages or request immediate attention of the Ellucian Enterprise Operations Center (EOC) please call:
+1 (844) 358-7222 (US/Canada Toll Free) or +1 (407) 215-3970 (International Toll), Use Prompt 3

Application Hosting Services (AHS) Operational
Ellucian SaaS Operational
Ellucian Banner SaaS Operational
Ellucian Colleague SaaS Operational
Ellucian Advance (APAC) Operational
Ellucian Advance (EMEA) Operational
Ellucian Advance (LAC) Operational
Ellucian Advance Operational
Ellucian Advise (APAC) Operational
Ellucian Advise (EMEA) Operational
Ellucian Advise (LAC) Operational
Ellucian Advise Operational
Ellucian Elevate Operational
Ellucian eTranscripts Operational
Ellucian Experience Operational
Ellucian Experience (APAC) Operational
Ellucian Experience (EMEA) Operational
Ellucian Mobile Cloud Operational
Ellucian Recruit (APAC) Operational
Ellucian Recruit (EMEA) Operational
Ellucian Recruit (LAC) Operational
Ellucian Recruit Operational
Ellucian Quercus (EMEA) Operational
Ellucian Quercus (APAC) Operational
Ellucian Intelligent Learning Platform 4.X - APAC Operational
Ellucian Intelligent Learning Platform 4.X - EMEA Operational
Ellucian Intelligent Learning Platform 4.X - United States/Canada/Latin America ? Operational
Ellucian Intelligent Learning Platform 5.X - APAC Operational
Ellucian Intelligent Learning Platform 5.X - EMEA Operational
Ellucian Intelligent Learning Platform 5.X - United States/Canada/Latin America ? Operational
Ellucian Theme Editor Operational
Ellucian Workflow - U.S. Operational
Ellucian Workflow - Australia Operational
Ellucian Workflow - Canada Operational
Ellucian Workflow - Europe Operational
Ellucian Ethos Platform Operational
Ellucian Analytics - Canada Operational
Ellucian Analytics - Europe Operational
Ellucian Analytics - U.S. Operational
Ethos Data Access - Australia Operational
Ethos Data Access - Canada Operational
Ethos Data Access - Europe Operational
Ethos Data Access - U.S. Operational
Ethos Extend Operational
Ethos Integration - Australia Operational
Ethos Integration - Canada Operational
Ethos Integration - Europe Operational
Ethos Integration - U.S. Operational
Monitoring Operational
AWS Health Status ? Operational
AWS ec2-us-east-1 Operational
AWS ec2-us-west-2 Operational
AWS ec2-eu-west-1 Operational
AWS ec2-ca-central-1 Operational
AWS rds-us-east-1 Operational
AWS rds-us-west-2 Operational
AWS rds-eu-west-1 Operational
AWS rds-ca-central-1 Operational
AWS s3-us-standard Operational
AWS route53 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM in the cloud an infrastructure maintenance is planned for the Ellucian CRM infrastructure. This infrastructure maintenance does not require your institution to engage, configure, or test as there are no new features being released or corrected.

WINDOW:
*** Singapore customers ***
Starting Wednesday, 16 June 2021 at 8:00 AM SST and concluding by Wednesday, 16 June 2021 at 8:00 PM SST

*** Australia customers ***
Starting Wednesday, 16 June 2021 at 10:00 AM AEST and concluding by Wednesday, 16 June 2021 at 10:00 PM AEST

*** New Zealand customers ***
Starting Wednesday, 16 June 2021 at 12:00 PM NZST and concluding by Thursday, 17 June 2021 at 12:01 AM NZST

IMPACT:
This infrastructure maintenance only impacts the Ellucian CRM infrastructure in the APAC region. There is no expected downtime however you may experience intermittent slowness or an occasional disconnect to your environment.

Please be advised that your nightly backup service may not execute as a result of this infrastructure maintenance. Normal nightly backup operations will continue on the following evening.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the infrastructure maintenance, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.


Thank you,
Ellucian Cloud Team
Posted on Jun 14, 17:13 EDT
ELLUCIAN CLOUD SERVICES

Como parte de nuestras mejoras continuas en la entrega de SaaS para los clientes que utilizan Ellucian CRM en la nube, se planea un mantenimiento de la infraestructura para todos los clientes de Ellucian CRM. Este mantenimiento de la infraestructura no requiere que su institución participe, configure o pruebe, ya que no se lanzan ni corrigen nuevas funciones.

FECHA Y HORA:
*** Clientes en Latinoamérica ***
Inicia el martes 15 de junio de 2021 a las 8:00 p.m. EDT y concluye el miércoles 16 de junio de 2021 a las 8:00 a.m. EDT

IMPACTO:
Este mantenimiento de infraestructura solo afecta la infraestructura de Ellucian CRM en la región de América Latina. No hay tiempo de inactividad esperado, sin embargo, puede experimentar una lentitud intermitente o una desconexión ocasional de su entorno.

Tenga en cuenta que es posible que su servicio de respaldo nocturno no se ejecute como resultado de este mantenimiento de infraestructura. Las operaciones de copia de seguridad nocturnas normales continuarán la noche siguiente.

ACCIÓN REQUERIDA:
No se requiere ninguna acción en este momento, el anuncio es informativo.

IMPORTANTE:
Si usted no es un cliente que se encuentre en cualquiera de las regiones indicadas en esta notificación, por favor seleccione «Administrar su suscripción» en la parte inferior de este correo electrónico para actualizar su preferencia de región para sus soluciones de Ellucian CRM.

Si encuentra problemas después del mantenimiento de la infraestructura, por favor comuníquese con Action Line. Si tiene alguna pregunta o inquietud, por favor contacte a su Gerente de Éxito del Cliente (CSM). Si actualmente está implementando su solución de Ellucian CRM, por favor comuníquese con su Gerente de Proyecto (PM).


Gracias,
Equipo de Ellucian Cloud
Posted on Jun 14, 17:10 EDT
ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM in the cloud an infrastructure maintenance is planned for the Ellucian CRM infrastructure. This infrastructure maintenance does not require your institution to engage, configure, or test as there are no new features being released or corrected.

WINDOW:
*** United States and Canada customers ***
Starting Tuesday, June 15, 2021 at 8:00 PM EDT and concluding by Wednesday, June 16, 2021 at 8:00 AM EDT

IMPACT:
This infrastructure maintenance only impacts the Ellucian CRM infrastructure in the United States and Canada regions. There is no expected downtime however you may experience intermittent slowness or an occasional disconnect to your environment.

Please be advised that your nightly backup service may not execute as a result of this infrastructure maintenance. Normal nightly backup operations will continue on the following evening.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the infrastructure maintenance, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.


Thank you,
Ellucian Cloud Team
Posted on Jun 14, 17:12 EDT
ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM in the cloud an infrastructure maintenance is planned for the Ellucian CRM infrastructure. This infrastructure maintenance does not require your institution to engage, configure, or test as there are no new features being released or corrected.

WINDOW:
*** Europe customers ***
Starting Wednesday, 16 June 2021 at 1:00 AM BST and concluding by Wednesday, 16 June 2021 at 1:00 PM BST

*** Middle East customers ***
Starting Wednesday, 16 June 2021 at 4:00 AM GST and concluding by Wednesday, 16 June 2021 at 4:00 PM GST

IMPACT:
This infrastructure maintenance only impacts the Ellucian CRM infrastructure in the EMEA region. There is no expected downtime however you may experience intermittent slowness or an occasional disconnect to your environment.

Please be advised that your nightly backup service may not execute as a result of this infrastructure maintenance. Normal nightly backup operations will continue on the following evening.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the infrastructure maintenance, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.


Thank you,
Ellucian Cloud Team
Posted on Jun 14, 17:05 EDT
As part of our ongoing efforts to optimize service, Ellucian needs to perform infrastructure maintenance on an underlying system in the Ellucian Intelligent Learning Platform 5.X Production environment.
This is infrastructure maintenance only and is not part of a product release. This infrastructure maintenance does not require your institution to engage, configure, or test as there are no new features being released or corrected.

Window: Tuesday, 15 June at 10:00 PM Eastern to Tuesday, 15 June at 11:00 PM Eastern

Impact: There is no expected downtime however you may experience intermittent slowness or an occasional disconnect to your environment.

Dependencies: None.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Jun 15, 12:08 EDT
ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ellucian Experience will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window: Friday, 18 June 2021 at 12:00 am AEST (GMT + 10) to Friday, 18 June 2021 at 1:59 am AEST (GMT + 10)

Impact: Downtime is not expected during this release, but performance may be decreased during the deployment widow.

Documentation: Release details can be found within the Ellucian Documentation site:
https://resources.elluciancloud.com/bundle/ellucian_experience_rel_release_notes/page/c_rel_notes_1_25_experience.html

Customer Action: Please see the release documentation for required actions.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Jun 15, 13:04 EDT
Maintenance Notification Ellucian Analytics Jun 17, 21:00 - Jun 18, 07:00 EDT
ELLUCIAN CLOUD SERVICES
Please be advised that Major release 2021.2.0.0 for Ellucian Analytics will be deployed in the Test environment. This notification details the maintenance timeline and planned work.

Window: Thursday, 17 June 2021 at 9:00 PM Eastern to Friday, 18 June 2021 at 7:00 AM Eastern

Note: Major release 2021.2.0.0 for Ellucian Analytics will be deployed to the Production environment on Thursday, 24 June 2021.
Documentation:
Release documentation can be found on the Ellucian Customer Center :
https://ellucian.force.com/clients/a111M00000RY4h1

Please see the Ellucian Analytics Release Notes for Release 2021.2.0.0
https://resources.elluciancloud.com/bundle/ellucian_analytics_rel_release_notes/page/c_analytics_release_notes.html
Dependencies: None.
Pre Release-Customer Action: Please make sure no Analytics Load Pipeline jobs are in progress nor scheduled to begin during the maintenance window. While Analytics Refresh Pipeline jobs may run during the maintenance window, any job errors during the maintenance window should be ignored as all data will be refreshed during the next successful refresh job.
Post Release-Customer Actions: There are no required actions for the Ellucian Analytics 2021.2.0.0 release.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Jun 11, 15:11 EDT
ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ellucian Experience will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window: Thursday, 17 June 2021 at 10:00 pm to Thursday, 17 June 2021 at 11:59 pm Eastern

Impact: Downtime is not expected during this release, but performance may be decreased during the deployment widow.

Documentation: Release details can be found within the Ellucian Documentation site:
https://resources.elluciancloud.com/bundle/ellucian_experience_rel_release_notes/page/c_rel_notes_1_25_experience.html

Customer Action: Please see the release documentation for required actions.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Jun 15, 13:05 EDT
ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ellucian Experience will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window: Friday, 18 June 2021 at 3:00 am BST (GMT + 1) to Friday, 18 June 2021 at 4:59 am BST (GMT + 1)

Impact: Downtime is not expected during this release, but performance may be decreased during the deployment widow.

Documentation: Release details can be found within the Ellucian Documentation site:
https://resources.elluciancloud.com/bundle/ellucian_experience_rel_release_notes/page/c_rel_notes_1_25_experience.html

Customer Action: Please see the release documentation for required actions.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Jun 15, 13:01 EDT
ELLUCIAN CLOUD SERVICES

Please be advised that we will be performing infrastructure maintenance - OS Patching in your Non-Production environment on June 20th from 1:00 AM Eastern to 6:00 AM Eastern. The Non-Production environment may be intermittently unavailable during the maintenance window.

Window: June 20, 2021, 1:00 AM Eastern to June 20, 2021, 6:00 AM Eastern

Impact: The Non-Production environment may be intermittently unavailable during the maintenance window.

Client Action: There is no customer impact and no requirement for customers to validate systems afterward.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Jun 11, 13:05 EDT
ELLUCIAN CLOUD SERVICES

Como parte de nuestras mejoras continuas en la entrega de SaaS para los clientes que utilizan Ellucian Recruit en la nube, este aviso es para informarle sobre los planes para actualizar sus implementaciones de Ellucian CRM dentro de Ellucian Cloud.

VENTANA DE ACTUALIZACIÓN DE PROD OBJETIVO:
Ellucian CRM Recruit Prod, 24 de junio de 2021-7 de julio de 2021

Su fecha y hora específicas se compartirán directamente con usted a través de su correo electrónico de distribución de Ellucian CRM después de este mensaje por EOD el 4 de junio de 2021.

Si no recibe un correo electrónico que describa su fecha y hora específicas, comuníquese con su Gerente de Éxito del Cliente. Si es un cliente de implementación, comuníquese con su Gerente de Proyecto de Ellucian.

INFORMACIÓN IMPORTANTE:
La actualización de producción de Ellucian Recruit 6.3 se organizará para ejecutar una actualización de Dynamics 365 el domingo antes de que comience la ventana de actualización. Como resultado, tendrá dos ventanas de tiempo de inactividad; uno para la actualización de Dynamics 365 y otro para la actualización real a su entorno de Ellucian Recruit. Recibirá dos correos electrónicos en su correo electrónico de distribución de Ellucian Recruit especificando estos días.

Además, el lanzamiento de Ellucian CRM Recruit 6.3 eliminará Legacy Web Front End y todos sus componentes compatibles. Si ha sido identificado como un cliente que aprovecha Legacy Web Front End, las comunicaciones se enviaron directamente a su correo electrónico de distribución de Ellucian CRM con instrucciones sobre cómo realizar la transición.

INFORMACIÓN DE PUBLICACIÓN:
Los detalles del evento de lanzamiento se pueden encontrar en Comunidades aquí:
https://ellucian.service-now.com/community?id=community_blog&sys_id=a254dc06db443c1041cbc8cb1396196e

Las notas de la versión se pueden encontrar aquí:
https://resources.elluciancloud.com/bundle/crm_recruit_rel_release_notes/page/c_release_6_3.html

Los detalles sobre los CR que se encuentran en esta actualización se pueden encontrar en el Centro de Clientes aquí:
https://ellucian.force.com/clients/s/releases/a111M00000QeGq6QAF/recruit63

PRUEBAS DE ACEPTACIÓN DEL USUARIO:
Ellucian proporcionará un mínimo de 3 semanas para realizar pruebas entre sus actualizaciones de Prod y Prod, según nuestra política de SaaS. Dada su flexibilidad con las configuraciones, se espera que las operaciones comerciales actuales se prueben después de todas las actualizaciones de Ellucian CRM. El objetivo de las pruebas es verificar que las operaciones comerciales actuales no tengan obstáculos. La funcionalidad de la nueva característica debe configurarse y puede configurarse después de la actualización.

Si encuentra problemas después de esta actualización, comuníquese con Action Line. Si tiene alguna pregunta o inquietud, comuníquese con su Gerente de Éxito del Cliente. Si actualmente está implementando su solución Ellucian CRM, comuníquese con su gerente de proyecto.


Gracias,
Equipo de Ellucian Cloud
Posted on Jun 1, 16:06 EDT
ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian Recruit in the cloud, this notice is to inform you of plans to upgrade your Ellucian CRM deployment(s) within the Ellucian Cloud.

TARGETED PROD UPGRADE WINDOW:
Ellucian CRM Recruit Prod, 24 June 2021 - 7 July 2021

Your specific date and time will be shared directly with you via your Ellucian CRM distribution email following this message by EOD on 4 June 2021.

If you do not receive an email outlining your specific date and time, please contact your Customer Success Manager. If you are an implementing client, please contact your Ellucian Project Manager.

IMPORTANT INFORMATON:
The Ellucian Recruit 6.3 Production upgrade will be orchestrated to execute a Dynamics 365 update on the Sunday before the upgrade window begins. As a result, you will have two downtime windows; one for the Dynamics 365 update and one for the actual upgrade to your Ellucian Recruit environment. You will receive two emails to your Ellucian Recruit distribution email specifying these days.

Additionally, the release of Ellucian CRM Recruit 6.3 will remove the Legacy Web Front End and all of its supported components. If you have been identified as a customer leveraging the Legacy Web Front End, communications have been sent directly to your Ellucian CRM distribution email with instructions on how to make the transition.

RELEASE INFORMATION:
Launch event details may be found on Communities here:
https://ellucian.service-now.com/community?id=community_blog&sys_id=a254dc06db443c1041cbc8cb1396196e

Release notes can be found here:
https://resources.elluciancloud.com/bundle/crm_recruit_rel_release_notes/page/c_release_6_3.html

Details about CRs found in this upgrade may be found on Customer Center here:
https://ellucian.force.com/clients/s/releases/a111M00000QeGq6QAF/recruit63

USER ACCEPTANCE TESTING:
Ellucian will provide a minimum of 3-weeks for testing between you Prod and Prod upgrades, per our SaaS policy. Given your flexibility with configurations, it is expected that current business operations are tested after all Ellucian CRM upgrades. The goal of the testing is to verify that current business operations are unimpeded. New feature functionality must be configured and may be configured after the upgrade.

Should you encounter issues after this upgrade, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.


Thank you,
Ellucian Cloud Team
Posted on Jun 1, 16:03 EDT
Past Incidents
Jun 15, 2021

No incidents reported today.

Jun 14, 2021
Completed - The scheduled maintenance has been completed.
Jun 14, 11:59 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 10:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ellucian Experience will be deployed in the Test environment. This notification details the maintenance timeline and planned work.

Window: Monday, 14 June 2021 at 10:00 am to Monday, 14 June 2021 at 11:59 am Eastern

Note: This update will be deployed to the Production environment on Thursday, 17 June 2021.
Impact: Downtime is not expected during this release, but performance may be decreased during the deployment widow.

Documentation: Release details can be found within the Ellucian Documentation site:
https://resources.elluciancloud.com/bundle/ellucian_experience_rel_release_notes/page/c_rel_notes_1_25_experience.html

Customer Action: No customer actions are required for this release.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
Thank You,
Your Ellucian Cloud Services Team
Jun 8, 16:05 EDT
Completed - The scheduled maintenance has been completed.
Jun 14, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 09:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Como parte de nuestras mejoras continuas en la entrega de SaaS para los clientes que utilizan Ellucian CRM Advise en la nube, este aviso es para informarle sobre los planes para actualizar sus implementaciones de Ellucian CRM dentro de Ellucian Cloud.

VENTANA DE ACTUALIZACIÓN OBJETIVO NO PROD:
Ellucian CRM Advise Non-Prod, 7 de junio de 2021-14 de junio de 2021

Su fecha y hora específicas se compartirán directamente con usted a través de su correo electrónico de distribución de Ellucian CRM después de este mensaje por EOD el 21 de mayo de 2021.

Para mitigar el riesgo de actualización para todos los clientes con entornos Prod, Ellucian clonará su entorno Prod en su entorno No Prod (Prueba). Si hay configuraciones presentes dentro de su entorno No Prod que desea conservar, actúe transfiriendo estas configuraciones a su entorno Prod. Los ingenieros de Ellucian Cloud no son responsables de transferir ninguna configuración.

Se le pedirá que transfiera las configuraciones antes del 6 de junio de 2021.

Si no recibe un correo electrónico que describa su fecha y hora específicas, comuníquese con su Gerente de Éxito del Cliente. Si es un cliente de implementación, comuníquese con su Gerente de Proyecto de Ellucian.

VENTANA DE ACTUALIZACIÓN DE PROD OBJETIVO:
Ellucian CRM Advise Production, 6 de julio de 2021-12 de julio de 2021

Recibirá otra actualización con respecto a la actualización de Ellucian CRM Advise Prod después de que se completen las ventanas de actualización de Non-Prod.

INFORMACIÓN IMPORTANTE:
La actualización del segundo trimestre para Non-Prod se organizará para ejecutar una actualización de Microsoft Dynamics 365 el domingo 6 de junio de 2021 para todas las regiones del mundo. Luego, las actualizaciones de Ellucian CRM Advise 3.3 Non-Prod comenzarán el lunes 7 de junio de 2021. Como resultado, tendrá dos ventanas de tiempo de inactividad; uno para la actualización de la plataforma Microsoft Dynamics 365 y otro para la implementación de Ellucian CRM Advise SaaS Non-Prod.

INFORMACIÓN DE PUBLICACIÓN:
Los detalles del evento de lanzamiento se publicarán en Comunidades aquí una vez que estén disponibles:
https://ellucian.service-now.com/community?id=community_forum&sys_id=973349abdb4f5c50c23a3cae7c96194c

Los detalles sobre los CR que se encuentran en esta actualización se pueden encontrar en el Centro de Clientes aquí:
https://ellucian.force.com/clients/s/releases/a111M00000QDTuBQAX/ellucian-crm-advise-33

PRUEBAS DE ACEPTACIÓN DEL USUARIO:
Ellucian proporcionará un mínimo de 3 semanas para realizar pruebas entre sus actualizaciones de Non-Prod y Prod, según nuestra política de SaaS. Dada su flexibilidad con las configuraciones, se espera que las operaciones comerciales actuales se prueben después de todas las actualizaciones de Ellucian CRM. El objetivo de las pruebas es verificar que las operaciones comerciales actuales no tengan obstáculos. La funcionalidad de la nueva característica debe configurarse y puede configurarse después de la actualización.

Si encuentra problemas después de esta actualización, comuníquese con Action Line. Si tiene alguna pregunta o inquietud, comuníquese con su Gerente de Éxito del Cliente. Si actualmente está implementando su solución Ellucian CRM, comuníquese con su gerente de proyecto.


Gracias,
Equipo de Ellucian Cloud
May 18, 16:16 EDT
Completed - The scheduled maintenance has been completed.
Jun 14, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 09:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advise in the cloud, this notice is to inform you of plans to upgrade your Ellucian CRM deployment(s) within the Ellucian Cloud.

TARGETED NON-PROD UPGRADE WINDOW:
Ellucian CRM Advise Non-Prod, 7 June 2021 - 14 June 2021

Your specific date and time will be shared directly with you via your Ellucian CRM distribution email following this message by EOD on 21 May 2021.

To mitigate upgrade risk for all customers with Prod environments, Ellucian will be cloning your Prod environment down to your Non-Prod (Test) environment. If configurations are present within your Non-Prod environment that you wish to retain, please act by transferring these configurations into your Prod environment. Ellucian Cloud Engineers are not responsible for transferring any configurations.

You will be required to transfer configurations prior to 6 June 2021.

If you do not receive an email outlining your specific date and time, please contact your Customer Success Manager. If you are an implementing client, please contact your Ellucian Project Manager.

TARGETED PROD UPGRADE WINDOW:
Ellucian CRM Advise Production, 6 July 2021 - 12 July 2021

You will receive another update regarding the Ellucian CRM Advise Prod upgrade after the Non-Prod upgrade windows are completed.

IMPORTANT INFORMATON:
The Q2 upgrade for Non-Prod will be orchestrated to execute a Microsoft Dynamics 365 update on Sunday, 6 June 2021 for all regions worldwide. Then, the Ellucian CRM Advise 3.3 Non-Prod upgrades will begin on Monday 7 June 2021. As a result, you will have two downtime windows; one for the Microsoft Dynamics 365 platform update and one for the Ellucian CRM Advise SaaS Non-Prod deployment.

RELEASE INFORMATION:
Launch event details will be posted on Communities here once available:
https://ellucian.service-now.com/community?id=community_forum&sys_id=973349abdb4f5c50c23a3cae7c96194c

Details about CRs found in this upgrade may be found on Customer Center here:
https://ellucian.force.com/clients/s/releases/a111M00000QDTuBQAX/ellucian-crm-advise-33

USER ACCEPTANCE TESTING:
Ellucian will provide a minimum of 3-weeks for testing between you Non-Prod and Prod upgrades, per our SaaS policy. Given your flexibility with configurations, it is expected that current business operations are tested after all Ellucian CRM upgrades. The goal of the testing is to verify that current business operations are unimpeded. New feature functionality must be configured and may be configured after the upgrade.

Should you encounter issues after this upgrade, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.


Thank you,
Ellucian Cloud Team
May 18, 16:12 EDT
Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021
Completed - The scheduled maintenance has been completed.
Jun 10, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 09:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis.

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this update can be found here:
https://ellucian.force.com/clients/s/releases/a111M00000RZ9pU/crm-advance-june-2021-maintenance-update

WINDOW:
*** Australia customers ***
Starting Thursday, 10 June 2021 at 11:00 PM AEST and concluding by Friday, 11 June 2021 at 1:00 AM AEST

IMPACT:
This MU only impacts Ellucian CRM Advance Prod environments in the APAC region. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.


Thank you,
Ellucian Cloud Team
Jun 8, 17:00 EDT
Completed - The scheduled maintenance has been completed.
Jun 10, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 21:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** US & Canada regions **
Wednesday, 9 June 2021 at 9:00 p.m. to Thursday, 10 June 2021 at 12:00 a.m. Eastern

** EU region **
Thursday, 10 June 2021 at 2:00 a.m. BST to Thursday, 10 June 2021 at 5:00 a.m. BST

Activity: Deploy release in the Test and Production environments.

Impact: The application will not be accessible during the maintenance window.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://ellucian.force.com/clients/a111M00000RZA16


Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jun 4, 13:02 EDT
Jun 9, 2021
Completed - The scheduled maintenance has been completed.
Jun 9, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 20:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis.

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this update can be found here:
https://ellucian.force.com/clients/s/releases/a111M00000RZ9pU/crm-advance-june-2021-maintenance-update

WINDOW:
*** United States and Canada customers ***
Starting Wednesday, June 9, 2021 at 8:00 PM EDT and concluding by Wednesday, June 9, 2021 at 10:00 PM EDT

IMPACT:
This MU only impacts Ellucian CRM Advance Prod environments in the United States and Canada regions. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.


Thank you,
Ellucian Cloud Team
Jun 8, 17:00 EDT
Completed - The scheduled maintenance has been completed.
Jun 9, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 15:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing support for customers using Ethos Data Access we are continuing to deliver fixes for critical issues as needed. This notification details the maintenance timeline and planned work.

Window: Wednesday, 09 June at 3:00 PM Eastern to Wednesday, 09 June at 4:00 PM Eastern

Activity: Deploy Hot-Fix in the Production environment.

Impact: There is no downtime expected while the update is being deployed. Since work is being performed on the environment there is a chance of intermittent slowness or occasional disconnects.

Dependencies: None

Documentation:
https://ellucian.force.com/clients/a111M00000RZHFY

Customer Action: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jun 9, 11:00 EDT
Completed - The scheduled maintenance has been completed.
Jun 9, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 10:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** Asia Pacific region only **
Thursday, 10 June 2021 at 12:00 a.m. AEST (GMT + 10) to Thursday, 10 June 2021 at 1:00 a.m. AEST (GMT + 10)

Activity: Deploy release in the Test and Production environments.

Impact: The application will not be accessible during the maintenance window.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://ellucian.force.com/clients/a111M00000RZA16


Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jun 4, 13:02 EDT
Jun 8, 2021
Completed - The scheduled maintenance has been completed.
Jun 8, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 22:00 EDT
Scheduled - As part of our ongoing efforts to optimize service, Ellucian needs to perform infrastructure maintenance on an underlying system in the Ellucian Intelligent Learning Platform 5.X Production environment.
This is infrastructure maintenance only and is not part of a product release. This infrastructure maintenance does not require your institution to engage, configure, or test as there are no new features being released or corrected.

Window: Tuesday, 8 June at 10:00 PM Eastern to Tuesday, 8 June at 11:00 PM Eastern

Impact: There is no expected downtime however you may experience intermittent slowness or an occasional disconnect to your environment.

Dependencies: None.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jun 8, 12:00 EDT
Completed - The scheduled maintenance has been completed.
Jun 8, 16:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 15:03 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing support for customers using Ethos Data Access we are continuing to deliver fixes for critical issues as needed. This notification details the maintenance timeline and planned work.

Window: Tuesday, 08 June at 3:00 PM Eastern to Tuesday, 08 June at 4:00 PM Eastern

Activity: Deploy Hot-Fix in the Preview environment.

Impact: There is no downtime expected while the update is being deployed. Since work is being performed on the environment there is a chance of intermittent slowness or occasional disconnects.

Dependencies: None

Documentation:
https://ellucian.force.com/clients/a111M00000RZHFY

Customer Action: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jun 8, 11:00 EDT
Completed - The scheduled maintenance has been completed.
Jun 8, 16:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 14:02 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis.

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this update can be found here:
https://ellucian.force.com/clients/s/releases/a111M00000RZ9pU/crm-advance-june-2021-maintenance-update

WINDOW:
*** United States and Canada customers ***
Starting Tuesday, June 8, 2021 at 2:00 PM EDT and concluding by Tuesday, June 8, 2021 at 4:00 PM EDT

IMPACT:
This MU only impacts Ellucian CRM Advance Non-Prod environments in the United States and Canada regions. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.


Thank you,
Ellucian Cloud Team
Jun 7, 16:07 EDT
Completed - The scheduled maintenance has been completed.
Jun 8, 16:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 14:02 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis.

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this update can be found here:
https://ellucian.force.com/clients/s/releases/a111M00000RZ9pU/crm-advance-june-2021-maintenance-update

WINDOW:
*** Australia customers ***
Starting Wednesday, 9 June 2021 at 4:00 AM AEST and concluding by Wednesday, 9 June 2021 at 6:00 AM AEST

IMPACT:
This MU only impacts Ellucian CRM Advance Non-Prod environments in the APAC region. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.


Thank you,
Ellucian Cloud Team
Jun 7, 16:06 EDT
Completed - The scheduled maintenance has been completed.
Jun 8, 16:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 14:02 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis.

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this update can be found here:
https://ellucian.force.com/clients/s/releases/a111M00000RZ9pU/crm-advance-june-2021-maintenance-update

WINDOW:
*** Middle East customers ***
Starting Tuesday, 8 June 2021 at 10:00 PM GST and concluding by Wednesday, 9 June 2021 at 12:01 AM GST

IMPACT:
This MU only impacts Ellucian CRM Advance Non-Prod environments in the EMEA region. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.


Thank you,
Ellucian Cloud Team
Jun 7, 16:02 EDT
Completed - The scheduled maintenance has been completed.
Jun 8, 13:00 EDT
Update - The scheduled maintenance has been extended for another 4 hours.
Jun 8, 08:48 EDT
Update - The scheduled maintenance has been extended for another 4 hours.
Jun 8, 04:32 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 21:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
As part of our ongoing efforts to optimize service, Ellucian needs to apply Analytics hotfix 2021.1.0.3 in the Ellucian Analytics Production and Test environments.

Window: Monday, 7 June at 9:00 PM Eastern to Tuesday, 8 June at 5:00 AM Eastern

Impact: Ellucian Analytics will be unavailable during the maintenance window.

Release documentation can be found on the Ellucian Customer Center:
https://ellucian.force.com/clients/a111M00000RZ56i

Please see the Ellucian Analytics Release Notes for Hotfix 2021.1.0.3:
https://resources.elluciancloud.com/bundle/ellucian_analytics_rel_release_notes/page/c_ellucian_analytics_2021_103.html
Dependencies: None.
Pre Release-Customer Action: Please make sure no Analytics Load Pipeline jobs are in progress nor scheduled to begin during the maintenance window. While Analytics Refresh Pipeline job may run during the maintenance window, any job errors during the maintenance window should be ignored as all data will be refreshed during the next successful refresh job.
Post Release-
In Ellucian Ethos Data Access, load the contributions resource. Tip: To help expedite the Data Access load for contributions, Ellucian recommends running the load with two concurrent pages.
After the Data Access load, in Ellucian Analytics, run the Analytics Load Pipeline job for the Advancement domain.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
Thank You,

Your Ellucian Cloud Services Team
Jun 4, 15:08 EDT
Completed - The scheduled maintenance has been completed.
Jun 8, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 10:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES


As part of our ongoing SaaS delivery improvements for customers using Ellucian Experience in the cloud, we have enhanced Statuspage communications for Ellucian Experience to be separated by regions as follows:

Ellucian Experience - United States/Canada/Latin America - For customers in United States, Canada, and Latin America regions

Ellucian Experience (EMEA) - For customers in Europe and Middle East regions

Ellucian Experience (APAC) - For customers in Asia Pacific region

This change effective immediately and all communications will be separated to each respective Ellucian Experience region. To ensure you receive notifications from the correct region, please select "Manage your subscription" at the bottom of this email and update your preferences if needed.

Thank you,
Ellucian Cloud Team
Jun 8, 09:03 EDT
Completed - The scheduled maintenance has been completed.
Jun 8, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 09:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus SU5444 Hotfix will be deployed to the PROD environment. This hotfix addresses the eCAF processing issues. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the Asia Pacific region (APAC) only ***
Tuesday 8th of June - starting at 11:00 p.m. AEST and concluding on Wednesday 9th of June at 1:00 a.m. AEST .

Activity: Deploy Quercus SU5444 Hotfix to the PROD environment.

Impact: The PROD environment will be unavailable during the maintenance window.

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team
Jun 4, 14:02 EDT
Completed - The scheduled maintenance has been completed.
Jun 8, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 09:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Como parte de nuestras mejoras continuas en la entrega de SaaS para los clientes que utilizan Ellucian Recruit en la nube, este aviso es para informarle sobre los planes para actualizar sus implementaciones de Ellucian CRM dentro de Ellucian Cloud.

VENTANA DE ACTUALIZACIÓN OBJETIVO NO PROD:
Ellucian Recruit Non-Prod, 27 de mayo de 2021-7 de junio de 2021

Su fecha y hora específicas se compartirán directamente con usted a través de su correo electrónico de distribución de Ellucian CRM después de este mensaje por EOD el 7 de mayo de 2021.

Para mitigar el riesgo de actualización para todos los clientes con entornos Prod, Ellucian clonará su entorno Prod en su (s) entorno (s) Non-Prod. Si hay configuraciones presentes dentro de su (s) entorno (s) No-Prod (s) que desea conservar, actúe transfiriendo estas configuraciones a su entorno Prod. Los ingenieros de Ellucian Cloud no son responsables de transferir ninguna configuración. Se le pedirá que transfiera las configuraciones antes del 27 de mayo de 2021.

Si no recibe un correo electrónico que describa su fecha y hora específicas, comuníquese con su Gerente de Éxito del Cliente. Si es un cliente de implementación, comuníquese con su Gerente de Proyecto de Ellucian.

VENTANA DE ACTUALIZACIÓN DE PROD OBJETIVO:
Producción de reclutas de Ellucian, 24 de junio de 2021-7 de julio de 2021

Recibirá otra actualización con respecto a la actualización de Ellucian Recruit Prod después de que se completen las ventanas de actualización de Non-Prod.

INFORMACIÓN IMPORTANTE:
La actualización de Ellucian Recruit 6.3 no productiva se organizará para ejecutar una actualización de Dynamics 365 el domingo antes de que comience la ventana de actualización. Como resultado, tendrá dos ventanas de tiempo de inactividad; uno para la actualización de Dynamics 365 y otro para la actualización real a su entorno de Ellucian Recruit. Recibirá dos correos electrónicos en su correo electrónico de distribución de Ellucian Recruit especificando estos días.

Además, el lanzamiento de Ellucian CRM Recruit 6.3 eliminará Legacy Web Front End y todos sus componentes compatibles. Si ha sido identificado como un cliente que aprovecha Legacy Web Front End, las comunicaciones se enviaron directamente a su correo electrónico de distribución de Ellucian CRM con instrucciones sobre cómo realizar la transición.

INFORMACIÓN DE PUBLICACIÓN:
Los detalles del evento de lanzamiento se publicarán en Comunidades aquí una vez que estén disponibles:
https://ellucian.service-now.com/community?id=community_forum&sys_id=5f3349abdb4f5c50c23a3cae7c96194d

Los detalles sobre los CR que se encuentran en esta actualización se pueden encontrar en el Centro de Clientes aquí:
https://ellucian.force.com/clients/s/releases/a111M00000QeGq6QAF/recruit63

PRUEBAS DE ACEPTACIÓN DEL USUARIO:
Ellucian proporcionará un mínimo de 3 semanas para realizar pruebas entre sus actualizaciones de Non-Prod y Prod, según nuestra política de SaaS. Dada su flexibilidad con las configuraciones, se espera que las operaciones comerciales actuales se prueben después de todas las actualizaciones de Ellucian CRM. El objetivo de las pruebas es verificar que las operaciones comerciales actuales no tengan obstáculos. La funcionalidad de la nueva característica debe configurarse y puede configurarse después de la actualización.

Si encuentra problemas después de esta actualización, comuníquese con Action Line. Si tiene alguna pregunta o inquietud, comuníquese con su Gerente de Éxito del Cliente. Si actualmente está implementando su solución Ellucian CRM, comuníquese con su gerente de proyecto.


Gracias,
Equipo de Ellucian Cloud
May 4, 17:03 EDT
Completed - The scheduled maintenance has been completed.
Jun 8, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 09:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian Recruit in the cloud, this notice is to inform you of plans to upgrade your Ellucian CRM deployment(s) within the Ellucian Cloud.

TARGETED NON-PROD UPGRADE WINDOW:
Ellucian Recruit Non-Prod, 27 May 2021 - 7 June 2021

Your specific date and time will be shared directly with you via your Ellucian CRM distribution email following this message by EOD on 7 May 2021.

To mitigate upgrade risk for all customers with Prod environments, Ellucian will be cloning your Prod environment down to your Test (Non-Prod) environment. If configurations are present within your Test environment that you wish to retain, please act by transferring these configurations into your Prod environment. Ellucian Cloud Engineers are not responsible for transferring any configurations. You will be required to transfer configurations prior to 27 May 2021.

If you do not receive an email outlining your specific date and time, please contact your Customer Success Manager. If you are an implementing client, please contact your Ellucian Project Manager.

TARGETED PROD UPGRADE WINDOW:
Ellucian Recruit Production, 24 June 2021 - 7 July 2021

You will receive another update regarding the Ellucian Recruit Prod upgrade after the Non-Prod upgrade windows are completed.

IMPORTANT INFORMATON:
The Ellucian Recruit 6.3 Non-Production upgrade will be orchestrated to execute a Dynamics 365 update on the Sunday before the upgrade window begins. As a result, you will have two downtime windows; one for the Dynamics 365 update and one for the actual upgrade to your Ellucian Recruit environment. You will receive two emails to your Ellucian Recruit distribution email specifying these days.

Additionally, the release of Ellucian CRM Recruit 6.3 will remove the Legacy Web Front End and all of its supported components. If you have been identified as a customer leveraging the Legacy Web Front End, communications have already been sent directly to your Ellucian CRM distribution email with instructions on how to make the transition.

RELEASE INFORMATION:
Launch event details will be posted on Communities once available here:
https://ellucian.service-now.com/community?id=community_forum&sys_id=5f3349abdb4f5c50c23a3cae7c96194d

Details about CRs found in this upgrade may be found on Customer Center here:
https://ellucian.force.com/clients/s/releases/a111M00000QeGq6QAF/recruit63

USER ACCEPTANCE TESTING:
Ellucian will provide a minimum of 3-weeks for testing between you Non-Prod and Prod upgrades, per our SaaS policy. Given your flexibility with configurations, it is expected that current business operations are tested after all Ellucian CRM upgrades. The goal of the testing is to verify that current business operations are unimpeded. New feature functionality must be configured and may be configured after the upgrade.

Should you encounter issues after this upgrade, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.


Thank you,
Ellucian Cloud Team
May 4, 17:03 EDT
Completed - The scheduled maintenance has been completed.
Jun 8, 00:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 22:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Hotfix SU5439 will be deployed to your Ellucian Quercus PROD environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the EMEA region only ***
Tuesday 8th June - starting at 3:30 a.m. BST (GMT+1) and concluding on Tuesday 8th June at 5:30 a.m. BST (GMT+1).

Activity: Deploy Quercus Hotfix SU5439 to the PROD environment.

Impact: The PROD environment will be unavailable during the maintenance window.

Documentation: Hotfix documentation can be found at the following link:
https://ellucian.service-now.com/community?id=community_question&sys_id=327b0f6cdb9de010a01c1ffa689619f1

Dependencies: None.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian solution(s).

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team
Jun 3, 09:02 EDT
Jun 7, 2021
Jun 6, 2021
Completed - The scheduled maintenance has been completed.
Jun 6, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 01:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
 
Please be advised that we will be performing infrastructure maintenance - OS Patching in your Production environment on June 6, from 01:00 AM Eastern to 06:00 AM Eastern.

Window: June 6, 2021 from 01:00 AM Eastern to 06:00 AM Eastern

Impact: The Production environment may be intermittently unavailable during the maintenance window.

Client Action: There is no customer impact and no requirement for customers to validate systems afterward.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jun 4, 13:02 EDT
Completed - The scheduled maintenance has been completed.
Jun 6, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 01:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that we will be performing infrastructure maintenance - OS Patching in your Production environment on June 6th from 1:00 AM Eastern 6:00 AM Eastern. The Production environment may be intermittently unavailable during the maintenance window.

Window: June 6, 2021, 1:00 AM Eastern to June 6, 2021, 6:00 AM Eastern

Impact: The Production environment may be intermittently unavailable during the maintenance window.

Client Action: There is no customer impact and no requirement for customers to validate systems afterward.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jun 3, 11:02 EDT
Jun 5, 2021

No incidents reported.

Jun 4, 2021
Completed - The scheduled maintenance has been completed.
Jun 4, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 09:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus SU5444 Hotfix will be deployed to the TEST environment. This hotfix addresses the eCAF processing issues. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the Asia Pacific region (APAC) only ***
Friday 4th of June - starting at 11:00 p.m. AEST and concluding on Saturday 5th of June at 1:00 a.m. AEST .

Production deployment planned for June 8th.

Activity: Deploy Quercus SU5444 Hotfix to the TEST environment.

Impact: The TEST environment will be unavailable during the maintenance window.

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team
Jun 3, 11:02 EDT
Jun 3, 2021
Completed - The scheduled maintenance has been completed.
Jun 3, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 22:00 EDT
Scheduled - As part of our ongoing efforts to optimize service, Ellucian needs to perform infrastructure maintenance on an underlying system in the Ellucian Intelligent Learning Platform 5.X Production environment.
This is infrastructure maintenance only and is not part of a product release. This infrastructure maintenance does not require your institution to engage, configure, or test as there are no new features being released or corrected.

Window: Thursday, 3 June at 10:00 PM Eastern to Thursday, 3 June at 10:00 PM Eastern

Impact: There is no expected downtime however you may experience intermittent slowness or an occasional disconnect to your environment.

Dependencies: None.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jun 3, 13:06 EDT
Completed - The scheduled maintenance has been completed.
Jun 3, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 21:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Intelligent Learning Platform 5.X application will be deployed in the Preview environment. This notification details the maintenance timeline and planned work.

Window:
*** Europe customers ***
Thursday, 3 June 2021 at 02:00 AM BST (GMT +1) to Thursday, 3 June 2021 at 05:00 AM BST (GMT +1)

Activity: Deploy release in the Preview environment

Note: This update will be deployed to the Production environment on Thursday, 1 July 2021

Impact: ILP SaaS 5.X Preview environment will be unavailable during the maintenance window

Documentation: Release documentation can be found on the Ellucian Customer Center:

https://ellucian.force.com/clients/a111M00000RY4a0

Dependencies: None

Customer Action: There is no action required by Customers. This announcement is for informational purposes only

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jun 1, 13:04 EDT
Completed - The scheduled maintenance has been completed.
Jun 3, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 21:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Intelligent Learning Platform 5.X application will be deployed in the Preview environment. This notification details the maintenance timeline and planned work.

Window:
** US & Canada regions **
Wednesday, 2 June 2021 at 9:00 p.m. Eastern to Thursday, 3 June 2021 at 12:00 a.m. Eastern

Activity: Deploy release in the Preview environment

Note: This update will be deployed to the Production environment on Thursday, 1 July 2021

Impact: ILP SaaS 5.X Preview environment will be unavailable during the maintenance window

Documentation: Release documentation can be found on the Ellucian Customer Center:

https://ellucian.force.com/clients/a111M00000RY4a0

Dependencies: None

Customer Action: There is no action required by Customers. This announcement is for informational purposes only

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jun 1, 13:01 EDT
Jun 2, 2021
Completed - The scheduled maintenance has been completed.
Jun 2, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 10:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Intelligent Learning Platform 5.X application will be deployed in the Preview environment. This notification details the maintenance timeline and planned work.

Window:
** Asia Pacific region only **
Thursday, 3 June 2021 at 12:00 a.m. AEST (GMT+10) to Thursday, 3 June 2021 at 1:00 a.m. AEDT (GMT+10)

Activity: Deploy release in the Preview environment

Note: This update will be deployed to the Production environment on Thursday, 1 July 2021

Impact: ILP SaaS 5.X Preview environment will be unavailable during the maintenance window

Documentation: Release documentation can be found on the Ellucian Customer Center:

https://ellucian.force.com/clients/a111M00000RY4a0

Dependencies: None

Customer Action: There is no action required by Customers. This announcement is for informational purposes only

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jun 1, 13:00 EDT
Jun 1, 2021
Completed - The scheduled maintenance has been completed.
Jun 1, 23:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 22:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian ILP in the cloud, an infrastructure maintenance is planned for the Ellucian ILP infrastructure. This is infrastructure maintenance only and is not part of a product release. This infrastructure maintenance does not require your institution to engage, configure, or test as there are no new features being released or corrected.
 
WINDOW: 
*** United States ***
Tuesday 1st of June - starting at 10:00 p.m. Eastern and concluding on Tuesday the 1st of June at 11:00 p.m. Eastern.

IMPACT:
There is no expected downtime however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian ILP.

Thank you, 
Ellucian Cloud Team
May 28, 12:32 EDT
Completed - The scheduled maintenance has been completed.
Jun 1, 00:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 22:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Realex Hotfix SU5439 will be deployed to your Ellucian Quercus non-prod environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the EMEA region only ***
Tuesday 1st June - starting at 3:30 a.m. BST (GMT+1) and concluding on Tuesday 1st June at 5:30 a.m. BST (GMT+1).

Activity: Deploy Quercus Realex Hotfix SU5439 to the non-Production / Test environment.

Impact: The Test environment will be unavailable during the maintenance window.

Dependencies: None.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian solution(s).

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team
May 28, 15:00 EDT