All Systems Operational

About This Site

This page contains Ellucian Cloud services status and updates about any unexpected service issues that may affect multiple client production systems. We'll post information here to keep you informed as we work to resolve them.

To report production system outages or request immediate attention of the Ellucian Enterprise Operations Center (EOC) please call:
+1 (844) 358-7222 (US/Canada Toll Free) or +1 (407) 215-3970 (International Toll), Use Prompt 3

Application Hosting Services (AHS) Operational
Ellucian SaaS Operational
Ellucian Banner SaaS Operational
Ellucian Colleague SaaS Operational
Ellucian Advance (APAC) Operational
Ellucian Advance (EMEA) Operational
Ellucian Advance (LAC) Operational
Ellucian Advance Operational
Ellucian Advise (APAC) Operational
Ellucian Advise (EMEA) Operational
Ellucian Advise (LAC) Operational
Ellucian Advise Operational
Ellucian Cross Registration Operational
Ellucian Elevate Operational
Ellucian eTranscripts Operational
Ellucian Experience (U.S.) Operational
Ellucian Experience (APAC) Operational
Ellucian Experience (CA) Operational
Ellucian Experience (EMEA) Operational
Ellucian Forms (U.S.) Operational
Ellucian Forms (APAC) Operational
Ellucian Forms (CA) Operational
Ellucian Forms (EMEA) Operational
Ellucian Intelligent Processes (U.S.) Operational
Ellucian Intelligent Processes (APAC) Operational
Ellucian Intelligent Processes (CA) Operational
Ellucian Intelligent Processes (EMEA) Operational
Ellucian Mobile Cloud Operational
Ellucian Recruit (APAC) Operational
Ellucian Recruit (EMEA) Operational
Ellucian Recruit (LAC) Operational
Ellucian Recruit Operational
Ellucian Quercus (EMEA) Operational
Ellucian Quercus (APAC) Operational
Ellucian Insights Operational
Ellucian Intelligent Learning Platform - APAC Operational
Ellucian Intelligent Learning Platform - EMEA Operational
Ellucian Intelligent Learning Platform - United States/Canada/Latin America Operational
Ellucian Payment Service - EMEA Operational
Ellucian Payment Service - U.S. Operational
Ellucian Theme Editor Operational
Ellucian Workflow - Australia Operational
Ellucian Workflow - Canada Operational
Ellucian Workflow - Europe Operational
Ellucian Workflow - Middle East Operational
Ellucian Workflow - U.S. Operational
Ellucian Smart Plan (US) Operational
Ellucian Smart Plan (CA) Operational
Ellucian Smart Plan (EMEA) Operational
Ellucian Smart Plan (APAC) Operational
Ellucian Award (US) Operational
Ellucian Transfer (US) Operational
College Board IM Need Analysis Calculation Service (INAS) Operational
Financial Aid FM Need Analysis Calculation Service Operational
Student Financial Success (US) Operational
Student Financial Success (CA) Operational
Student Financial Success (APAC) Operational
Student Financial Success (EMEA) Operational
Ellucian Ethos Platform Operational
Ethos Data Access - Australia Operational
Ethos Data Access - Canada Operational
Ethos Data Access - Europe Operational
Ethos Data Access - U.S. Operational
Ethos Data Connect - U.S. Operational
Ethos Extend Operational
Ethos Identity Federation Services - APAC Operational
Ethos Identity Federation Services - EMEA Operational
Ethos Identity Federation Services - US/Canada Operational
Ethos Integration - Australia Operational
Ethos Integration - Canada Operational
Ethos Integration - Europe Operational
Ethos Integration - U.S. Operational
Ethos User Provisioning - APAC Operational
Ethos User Provisioning - EMEA Operational
Ethos User Provisioning - US/Canada Operational
Ellucian Person Manager - APAC Operational
Ellucian Person Manager - EMEA Operational
Ellucian Person Manager - U.S. Operational
Monitoring Operational
AWS Health Status Operational
AWS ec2-us-east-1 Operational
AWS ec2-us-west-2 Operational
AWS ec2-eu-west-1 Operational
AWS ec2-ca-central-1 Operational
AWS ec2-ap-southeast-1 Operational
AWS rds-us-east-1 Operational
AWS rds-us-west-2 Operational
AWS rds-eu-west-1 Operational
AWS rds-ca-central-1 Operational
AWS rds-ap-southeast-1 Operational
AWS s3-us-standard Operational
AWS route53 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 17, 2026

No incidents reported today.

Sep 16, 2026

Service Notification: Ellucian Insights
Resolved - Our infrastructure provider has rolled out fixes to all accounts in the US-East region, and Ellucian has confirmed recovery for transformation jobs across multiple customer accounts.  We will continue to monitor general health of transformation job statuses, and ask customers to please review any previously stuck scheduled transformation job runs

Thank You,
Your Ellucian Team
Sep 16, 21:03 EDT
Identified - Ellucian has observed partial recovery for stuck transformation jobs for a variety of customer accounts.  Infrastructure provider updates are currently being rolled out to all environments within the US-East region.  Ellucian will provide an update on the status of the provider rollout when we hear more.  In the meantime, we ask customers to review previously stuck Insights jobs for auto-recovery.

Thank You,
Your Ellucian Team
Sep 16, 19:59 EDT
Update - Ellucian is currently addressing an issue impacting Insights loads/refresh processing in the US-East region caused by an upstream infrastructure provider. Our engineering team is actively deploying a mitigation to restore normal job execution, and we will provide an update once processing has resumed.

Thank You,
Your Ellucian Team
Sep 16, 19:01 EDT
Update - Ellucian is currently addressing an issue impacting Insights loads/refresh processing in the US-East region caused by an upstream infrastructure provider. Our engineering team is actively deploying a mitigation to restore normal job execution, and we will provide an update once processing has resumed.

Thank You,
Your Ellucian Team
Sep 16, 18:29 EDT
Investigating - Ellucian is currently addressing an issue impacting Insights loads/refresh processing in the US-East region caused by an upstream infrastructure provider. Our engineering team is actively deploying a mitigation to restore normal job execution, and we will provide an update once processing has resumed.

Thank You,
Your Ellucian Team
Sep 16, 17:13 EDT
Service Notification: ILP message processing
Resolved - Ellucian has confirmed that the issue affecting ILP message processing for impacted customers has been resolved. ILP message processing is operating normally, and previously impacted messages have resumed processing. The team will continue to monitor the environment.

Thank You,
Your Ellucian Team
Sep 16, 20:29 EDT
Monitoring - Ellucian has confirmed that ILP message processing has resumed for affected customers. The team continues to closely monitor processing and system performance to ensure continued stability. We will provide additional updates on this status page as needed. Customers may begin reviewing previously impacted processing activity to confirm successful recovery.

Thank You,
Your Ellucian Team
Sep 16, 20:15 EDT
Investigating - Ellucian is aware of an issue affecting ILP message processing for some customers and is actively investigating. We will provide updates on this status page as more information becomes available.

Thank You,
Your Ellucian Team
Sep 16, 19:05 EDT

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.

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