ELLUCIAN CLOUD SERVICES
As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis.
This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.
Details about the CRs included in this update can be found here: https://ecommunities.ellucian.com/message/280934#280934
*** United States, Canada, and Latin America customers ***
Starting Tuesday, January 7, 2020 at 2:00 PM EST and concluding by Tuesday, January 7, 2020 at 4:00 PM EST
*** Europe customers ***
Starting Tuesday, 7 January 2020 at 19:00 GMT+0 and concluding by Tuesday, 7 January 2020 at 21:00 GMT+0
*** Middle East customers ***
Starting Tuesday, 7 January 2020 at 23:00 GMT+4 and concluding by Wednesday, 8 January 2020 at 01:00 GMT+4
*** Australia customers ***
Starting Wednesday, 8 January 2020 at 06:00 GMT+11 and concluding by Wednesday, 8 January 2020 at 08:00 GMT+11
*** New Zealand customers ***
Starting Wednesday, 8 January 2020 at 08:00 GMT+13 and concluding by Wednesday, 8 January 2020 at 10:00 GMT+13
This MU only impacts Ellucian CRM Advance Non-Prod environments. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.
There is no action required at this time, this announcement is informational.
Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.
Ellucian Cloud Team
Jan 6, 16:01 EST