This page contains Ellucian Cloud services status and updates about any unexpected service issues that may affect multiple client production systems. We'll post information here to keep you informed as we work to resolve them.
To report production system outages or request immediate attention of the Ellucian Enterprise Operations Center (EOC) please call:
+1 (844) 358-7222 (US/Canada Toll Free) or +1 (407) 215-3970 (International Toll), Use Prompt 3
Resolved -
Ellucian has resolved an issue affecting Ellucian Insights and Ellucian Intelligent Processes (EIP) for some customers. The service is operating as expected, and we will continue to monitor.
Thank You, Your Ellucian Team
Sep 2, 13:30 EDT
Monitoring -
Ellucian identified an issue with Ellucian Insights and Ellucian Intelligent Processes (EIP) affecting multiple customers. A fix has been deployed to production and we are observing vastly improved performance across both systems. We will continue to monitor the environment to ensure the issue has been fully resolved.
Thank You, Your Ellucian Team
Sep 2, 12:50 EDT
Update -
Ellucian continues to investigate an issue affecting Ellucian Insights for some customers. Updates will continue to be provided on this status page.
Thank You, Your Ellucian Team
Sep 2, 12:08 EDT
Investigating -
Ellucian is aware of an issue affecting Ellucian Insights for some customers and is actively investigating. We will provide updates on this status page as more information becomes available.
Resolved -
Ellucian has resolved an issue affecting Smart Plan for some customers. The service is operating as expected, and we will continue to monitor.
Thank You, Your Ellucian Team
Aug 20, 12:58 EDT
Monitoring -
Ellucian has resolved the issue and restored service. We will continue to actively monitor the service. Additional updates will be provided on this status page.
Thank You, Your Ellucian Team
Aug 20, 12:17 EDT
Investigating -
Ellucian is aware of an issue affecting Smart Plan for some customers and is actively investigating. We will provide updates on this status page as more information becomes available.