Ellucian Cloud Status
All Systems Operational

About This Site

Ellucian Cloud planned maintenance or unplanned service impacting events affecting multiple client production systems are announced and logged on this page.

To report production system outages or request immediate attention of the Ellucian Enterprise Operations Center (EOC) please call:
+1 (844) 358-7222 (US/Canada Toll Free) or +1 (407) 215-3970 (International Toll), Use Prompt 3

Application Hosting Services (AHS) Operational
Ellucian SaaS Operational
Ellucian Banner SaaS Operational
Ellucian Colleague SaaS Operational
Ellucian Advance (APAC) Operational
Ellucian Advance (EMEA) Operational
Ellucian Advance Operational
Ellucian Advise (EMEA) Operational
Ellucian Advise (APAC) Operational
Ellucian Advise Operational
Ellucian Elevate Operational
Ellucian eTranscripts Operational
Ellucian Experience Operational
Ellucian Mobile Cloud Operational
Ellucian Recruit (APAC) Operational
Ellucian Recruit (EMEA) Operational
Ellucian Recruit Operational
Ellucian Quercus (EMEA) Operational
Ellucian Quercus (APAC) Operational
Ellucian Intelligent Learning Platform 4.X ? Operational
Ellucian Intelligent Learning Platform 5.X ? Operational
Ellucian Theme Editor Operational
Ellucian Workflow - Australia Operational
Ellucian Workflow - Canada Operational
Ellucian Workflow - Europe Operational
Ellucian Workflow - U.S. Operational
Ellucian Ethos Platform Operational
Ellucian Analytics - Canada Operational
Ellucian Analytics - Europe Operational
Ellucian Analytics - U.S. Operational
Ethos Data Access - Canada Operational
Ethos Data Access - Europe Operational
Ethos Data Access - U.S. Operational
Ethos Extend Operational
Ethos Integration - Australia Operational
Ethos Integration - Canada Operational
Ethos Integration - Europe Operational
Ethos Integration - U.S. Operational
Monitoring Operational
AWS Health Status ? Operational
AWS ec2-us-east-1 Operational
AWS ec2-us-west-2 Operational
AWS ec2-eu-west-1 Operational
AWS ec2-ca-central-1 Operational
AWS rds-us-east-1 Operational
AWS rds-us-west-2 Operational
AWS rds-eu-west-1 Operational
AWS rds-ca-central-1 Operational
AWS s3-us-standard Operational
AWS route53 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Intelligent Learning Platform 5.X will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window: 04/01/2020 @ 8 p.m. Eastern to 04/01/2020 @ 9:00 p.m. Eastern

Activity: Deploy release in the Production environment

Impact: ILP SaaS 5.X Production environment will be unavailable during the maintenance window

Documentation: Release documentation can be found on the Ellucian Customer Center:

https://ellucian.force.com/clients/a111M00000PbRJ3

Dependencies: None

Customer Action: There is no action required by Customers. This announcement is for informational purposes only

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Mar 26, 17:02 EDT
ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** Asia Pacific region only **
04/01/2020 @ 10:00 a.m to 04/01/2020 @ 11:00 a.m Eastern
** EU, US & Canada regions **
04/01/2020 @ 9:00 p.m to 04/01/2020 @ 11:59 p.m Eastern

Activity: Deploy release in the Test and Production environments.

Impact: There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or occasional disconnects.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://ellucian.force.com/clients/a111M00000Q3ad0

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Mar 27, 16:01 EDT
Past Incidents
Mar 30, 2020

No incidents reported today.

Mar 29, 2020
Completed - The scheduled maintenance has been completed.
Mar 29, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 20:02 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance release for Ellucian Analytics will be deployed in addition to infrastructure maintenance on an underlying system in the Ellucian Analytics Production and Test environments.

Window: 03/27 @ 8:00 PM Eastern to 03/29 @ 8:00 PM Eastern

Impact: Ellucian Analytics will be unavailable during the maintenance window. Load and Refresh jobs will not run as scheduled during this maintenance.

Documentation: See Customer Actions

Customer Action: Following the maintenance work, the following actions need to be taken

1. 2019.4.1.0 upgrade to Prod tenants - refer to https://resources.elluciancloud.com/bundle/ellucian_analytics_rel_release_notes/page/c_ellucian_analytics_2019_41.html
2. 2019.4.1.1 hotfix to Test and Prod Tenants - refer to https://resources.elluciancloud.com/bundle/ellucian_analytics_rel_release_notes/page/c_ellucian_analytics_2019_411.html

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Mar 25, 17:17 EDT
Mar 28, 2020

No incidents reported.

Mar 26, 2020
Completed - The scheduled maintenance has been completed.
Mar 26, 14:13 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 14:08 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Elevate 8.20/8.20.0.1 was deployed to the Production environment overnight last night. You did not receive the usual prior notification of this window due to an issue with a change to our notification delivery software. Please accept our apologies for any inconvenience.

Activity: Deploy Elevate release 8.20/8.20.0.1 to the Production environment.

Documentation: Release documentation can be found on https://resources.elluciancloud.com/bundle/elevate_rel_release_notes_d_elevate/page/c_820_rel_notes.html

Dependencies: None.

Client Action: The Client is responsible for validating the environment following the completion of the deployment in the Client's environment, Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team
Mar 26, 14:06 EDT
Completed - The scheduled maintenance has been completed.
Mar 26, 02:00 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Mar 26, 00:19 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 20:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Workflow will be deployed in the Test environment. This notification details the maintenance timeline and planned work.

Window:
**Asia Pacific region only **
03/25/2020 @ 10 a.m. Eastern to 03/25/2020 @ 01:00 p.m. Eastern

**EU, US & CA regions only**
03/25/2020 @ 8 p.m. Eastern to 03/26/2020 @ 01:00 a.m. Eastern

Note: The current plan is to upgrade Production environments with this same set of changes on April 22, 2020. However, this date may be extended in recognition of the additional strain institutions are under at this time. We do ask that you assess your ability to complete the testing of your workflows by this date, and contact Action Line as soon as possible if you need additional time or with any questions or concerns about this upgrade.

Activity: Deploy release into Ellucian Workflow Test environment

Documentation: Release documentation can be found on the Ellucian Customer Center:

https://ellucian.force.com/clients/s/releases/a111M00000PaGPz

Dependencies: None

Customer Action: As part of this release, PHP will be upgraded from 7.1 to 7.3. It is possible that some of your Ellucian Workflow trigger code might contain deprecated PHP features that could be incompatible with the new PHP version. Please consult https://www.php.net/manual/en/migration72.incompatible.php and https://www.php.net/manual/en/migration73.incompatible.php for a full list of backwards incompatible changes, and modify your triggers, if necessary.

Additionally, Ellucian Workflow will be upgraded to ProcessMaker 3.4.6. For a list of deprecated features, please consult https://wiki.processmaker.com/Deprecated_Features to determine if any of your workflows might need to be updated.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel

Thank You,
Your Ellucian Cloud Services Team
Mar 19, 20:01 EDT
Mar 25, 2020
Completed - The scheduled maintenance has been completed.
Mar 25, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 10:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Intelligent Learning Platform 5.X will be deployed in the Preview environment. This notification details the maintenance timeline and planned work.

Window: 03/25/2020 @ 10 a.m. Eastern to 03/25/2020 @ 11:00 a.m. Eastern

Note: A maintenance release for Ellucian Intelligent Learning Platform 5.X application will be deployed to Production environment on 04/01/2020 @ 8 p.m. Eastern

Activity: Deploy release in the Preview environment

Impact: ILP SaaS 5.X Preview environment will be unavailable during the maintenance window

Documentation: Release documentation can be found on the Ellucian Customer Center:

https://ellucian.force.com/clients/a111M00000PbRJ3

Dependencies: None

Customer Action: There is no action required by Customers. This announcement is for informational purposes only

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Mar 23, 16:59 EDT
Mar 24, 2020
Completed - The scheduled maintenance has been completed.
Mar 24, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 14:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Quercus 8.20/8.20.0.1 will be deployed to the Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in Europe and the Middle East only ***
Tuesday March 24th - starting at 6:00 p.m. GMT and concluding on Tuesday March 24th at 11:00 p.m GMT.

Activity: Deploy Quercus release 8.20/8.20.0.1 to the Production environment.

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on: https://resources.elluciancloud.com/bundle/elevate_rel_release_notes_d_quercus/page/c_820_rel_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team
Mar 20, 16:05 EDT
Completed - The scheduled maintenance has been completed.
Mar 24, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 09:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Quercus 8.20/8.20.0.1 will be deployed to the Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the Asia Pacific region only ***
Tuesday March 24th - starting at 1:00 p.m. GMT and concluding on Tuesday March 24th at 6:00 p.m GMT.

Activity: Deploy Quercus release 8.20/8.20.0.1 to the Production environment.

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on: https://resources.elluciancloud.com/bundle/elevate_rel_release_notes_d_quercus/page/c_820_rel_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team
Mar 20, 16:05 EDT
Completed - The scheduled maintenance has been completed.
Mar 24, 06:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 03:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing support for customers using Ethos Extend, we are continuing to deliver fixes for critical issues as needed. This notification details the maintenance timeline and planned work.

Window: 03/24/2020 @ 3:30 a.m. Eastern to 03/24/2020 @ 6:30 a.m. Eastern

Activity: Deploy Extend Maintenance Release in the Test and Production environments

Impact: The environments will be unavailable during the maintenance window.

Documentation: Release documentation can be found on the Ellucian HUB:

https://ellucian.force.com/clients/s/releases/a111M00000PbvCWQAZ/ethos-extend-q120201

Dependencies: None

Customer Action: There is no action required by Customers. This announcement is for informational purposes only

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel

Thank You,
Your Ellucian Cloud Services Team
Mar 19, 15:59 EDT
Mar 23, 2020
Completed - The scheduled maintenance has been completed.
Mar 23, 23:59 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 20:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ethos Data Access will be deployed in the Prod environment. This notification details the maintenance timeline and planned work.



Window:
** US and CA Regions **
03/23/2020 8:00 PM to 03/23/2020 11:59 PM Eastern

** UK Region **
03/23/2020 2:00 PM to 03/23/2020 4 PM Eastern

Activity: Deploy release in the Prod environment.

Documentation: Release documentation can be found on the Ellucian Customer Center
https://ellucian.force.com/clients/a111M00000Pbtrt

Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.

Dependencies: None

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Mar 23, 10:30 EDT
Completed - The scheduled maintenance has been completed.
Mar 23, 23:59 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 21:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** EU, US & Canada regions **
03/23/2020 @ 9:00 p.m to 03/23/2020 @ 11:59 p.m Eastern
Activity: Deploy release in the Test and Production environments.

Impact: The environment will not be accessible during the window.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://ellucian.force.com/clients/a111M00000Li96a

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Mar 20, 16:05 EDT
Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.

Mar 20, 2020
Completed - The scheduled maintenance has been completed.
Mar 20, 23:59 EDT
Update - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague Infrastructure Maintenance for Non-Production environments has been extended. This notification details the maintenance timeline and planned work.

The Ellucian Colleague Infrastructure Maintenance for Non-Production environments has been extended and will be completed by 03/20/2020, 11:59 PM Eastern. The Production update will occur on 04/15/2020.

Window: Friday, 03/20/2020, 8:00 AM to 03/20/2020, 11:59 PM Eastern

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

https://ellucian.force.com/clients/s/article/Colleague-Releases-March-2020

Dependencies: None

Client Action: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Mar 20, 14:42 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 08:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague Infrastructure Maintenance will be deployed on the Non-Production environments. This notification details the maintenance timeline and planned work.

The Ellucian Colleague Infrastructure Maintenance will be deployed in Non-Production on 03/20/2020 and the same update will be deployed in Production on 04/15/2020

Window: Friday, 03/20/2020, 8:00 AM to 03/20/2020, 5:00 PM Eastern

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

https://ellucian.force.com/clients/s/article/Colleague-Releases-March-2020

Dependencies: None

Client Action: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Mar 19, 08:11 EDT
Mar 19, 2020
Completed - The scheduled maintenance has been completed.
Mar 19, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 09:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found on Customer Center here: 
https://ellucian.force.com/clients/s/releases/a111M00000PbbfZQAR/recruit-cloud-2020-march-maintenance-update

WINDOW: 
*** Australia customers ***
Starting Saturday, 21 March 2020 at 00:01 AEDT and concluding by Saturday, 21 March 2020 at 02:00 AEDT

IMPACT:
This MU impacts all Ellucian CRM Recruit Prod environments in the APAC region. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Mar 17, 17:00 EDT
Completed - The scheduled maintenance has been completed.
Mar 19, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 00:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Elevate 8.20.0.1 will be deployed to the Test environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the US only ***
Thursday March 19th - starting at 4:00 a.m. Eastern and concluding on Thursday March 19th at 8:00 a.m. Eastern.
*** This notification is for our customers in the Canada region only ***
Thursday March 19th - starting at 12:00 a.m. Eastern and concluding on Thursday March 19th at 4:00 a.m Eastern.

Activity: Deploy Elevate release 8.20.0.1 to the Test environment.

Impact: The Test environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on https://resources.elluciancloud.com/bundle/elevate_rel_release_notes_d_elevate/page/c_82001_rel_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment, Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Please note: Planned roll-out to production March 26th

Thank You,
Your Ellucian Cloud Services Team
Mar 18, 15:01 EDT
Completed - The scheduled maintenance has been completed.
Mar 19, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 23:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Banner SaaS T3 Maintenance Release - 20.3.2 updates will be deployed on the Production environment. This notification details the maintenance timeline and planned work.

The Ellucian Banner SaaS T3 Maintenance Release - 20.3.2 updates will be deployed in Production on 03/18/2020 at 11:00 PM Eastern.

Window: Wednesday, 03/18/2020, 11:00 PM to Thursday, 03/19/2020, 7:00 AM Eastern

Impact: Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

https://ellucian.force.com/clients/a111M00000Pbmw0
https://ellucian.force.com/clients/a111M00000LhmY1

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Mar 18, 13:31 EDT
Completed - The scheduled maintenance has been completed.
Mar 19, 03:00 EDT
Update - We are extending Ethos Integration deployment until 3 AM EST
Mar 18, 23:53 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 20:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** Asia Pacific region only **
03/18/2020 @ 10:00 a.m to 03/18/2020 @ 11:00 a.m Eastern
** EU, US & Canada regions **
03/18/2020 @ 8:00 p.m to 03/19/2020 @ 12:00 a.m Eastern

Activity: Deploy release in the Test and Production environments.

Impact: The environment will not be accessible during this window.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://ellucian.force.com/clients/a111M00000Li96a

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Mar 13, 17:13 EDT
Mar 18, 2020
Completed - The scheduled maintenance has been completed.
Mar 18, 23:59 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 20:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ethos Data Access will be deployed in the Test environment. This notification details the maintenance timeline and planned work.

Note: The Maintenance Update will be deployed in Production on 03/23/2020.

Window:
** US and CA Regions **
03/18/2020 8 PM to 03/18/2020 11:59 PM Eastern

** UK Region **
03/18/2020 2 PM to 03/18/2020 4 PM Eastern

Activity: Deploy release in the Test environment.
Documentation: Release documentation can be found on the Ellucian Customer Center
https://ellucian.force.com/clients/a111M00000Pbtrt

Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.

Dependencies: None

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Mar 13, 20:08 EDT
Completed - The scheduled maintenance has been completed.
Mar 18, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 20:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found on Customer Center here: 
https://ellucian.force.com/clients/s/releases/a111M00000PbbfZQAR/recruit-cloud-2020-march-maintenance-update

WINDOW:
*** United States, Canada, and Latin America customers ***
Starting Wednesday, March 18, 2020 at 8:00 PM EDT and concluding by Wednesday, March 18, 2020 at 10:00 PM EDT

IMPACT:
This MU impacts all Ellucian CRM Recruit Prod environments in the United States, Canada, and Latin America regions. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Mar 17, 17:00 EDT
Completed - The scheduled maintenance has been completed.
Mar 18, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 20:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found on Customer Center here: 
https://ellucian.force.com/clients/s/releases/a111M00000PbbfZQAR/recruit-cloud-2020-march-maintenance-update

WINDOW:
*** Europe customers ***
Starting Thursday, 19 March 2020 at 00:01 GMT+0 and concluding by Thursday, 19 March 2020 at 02:00 GMT+0

*** Middle East customers ***
Starting Thursday, 19 March 2020 at 04:00 GMT+4 and concluding by Thursday, 19 March 2020 at 06:00 GMT+4

IMPACT:
This MU impacts all Ellucian CRM Recruit Prod environments in the EMEA region. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Mar 17, 17:00 EDT
Mar 17, 2020
Completed - The scheduled maintenance has been completed.
Mar 17, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 14:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found on Customer Center here: 
https://ellucian.force.com/clients/s/releases/a111M00000PbbfZQAR/recruit-cloud-2020-march-maintenance-update

WINDOW: 
*** Europe customers ***
Starting Tuesday, 17 March 2020 at 18:00 GMT+0 and concluding by Tuesday, 17 March 2020 at 20:00 GMT+0

*** Middle East customers ***
Starting Tuesday, 17 March 2020 at 22:00 GMT+4 and concluding by Wednesday, 18 March 2020 at 00:01 GMT+4

IMPACT:
This MU only impacts Ellucian CRM Recruit Non-Prod environments in the EMEA region. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Mar 16, 17:02 EDT
Completed - The scheduled maintenance has been completed.
Mar 17, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 14:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 


Details about the CRs included in this update can be found on Customer Center here: 
https://ellucian.force.com/clients/s/releases/a111M00000PbbfZQAR/recruit-cloud-2020-march-maintenance-update

WINDOW: 
*** United States, Canada, and Latin America customers ***
Starting Tuesday, March 17, 2020 at 2:00 PM EDT and concluding by Tuesday, March 17, 2020 at 4:00 PM EDT

IMPACT:
This MU only impacts Ellucian CRM Recruit Non-Prod environments in the United States, Canada, and Latin America regions. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Mar 16, 17:01 EDT
Completed - The scheduled maintenance has been completed.
Mar 17, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 14:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found on Customer Center here: 
https://ellucian.force.com/clients/s/releases/a111M00000PbbfZQAR/recruit-cloud-2020-march-maintenance-update

WINDOW: 
*** Australia customers ***
Starting Wednesday, 18 March 2020 at 05:00 AEDT and concluding by Wednesday, 18 March 2020 at 07:00 AEDT

IMPACT:
This MU only impacts Ellucian CRM Recruit Non-Prod in the APAC region. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Mar 16, 17:00 EDT
Completed - The scheduled maintenance has been completed.
Mar 17, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 10:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Quercus 8.20.0.1 will be deployed to the Test environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the Asia Pacific region only ***
Tuesday March 17th - starting at 2:00 p.m. GMT and concluding on Tuesday March 17th at 6:00 p.m GMT.

Activity: Deploy Quercus release 8.20.0.1 to the Test environment.

Impact: The Test environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on: https://resources.elluciancloud.com/bundle/elevate_rel_release_notes_d_quercus/page/c_820_rel_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Please note: Planned roll-out to production March 24th.

Thank You,
Your Ellucian Cloud Services Team
Mar 16, 15:00 EDT
Completed - The scheduled maintenance has been completed.
Mar 17, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 23:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Banner SaaS T3 Maintenance Release - 20.3.2 updates will be deployed on the Non-Production environments. This notification details the maintenance timeline and planned work.

The Ellucian Banner SaaS T3 Maintenance Release - 20.3.2 updates will be deployed in Non-Production on 03/16/2020 and the same updates will be deployed in Production on 03/19/2020.

Window: Monday, 03/16/2020, 11:00 PM to Tuesday, 03/17/2020, 7:00 AM Eastern

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

https://ellucian.force.com/clients/a111M00000Pbmw0
https://ellucian.force.com/clients/a111M00000LhmY1

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Mar 16, 12:30 EDT