Scheduled - ELLUCIAN CLOUD SERVICES
 
Please be advised that we will be performing infrastructure maintenance - OS Patching in your Non-Production environment on September 19, from 01:00 AM Eastern to 06:00 AM Eastern.

Window: September 19, 2021 from 01:00 AM Eastern to 06:00 AM Eastern

Impact: The Non-Production environment may be intermittently unavailable during the maintenance window.

Client Action: There is no customer impact and no requirement for customers to validate systems afterward.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Sep 17, 13:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** US & Canada regions **
Wednesday, 15 September 2021 at 9:00 p.m. to Thursday, 16 September 2021 at 1:00 a.m. Eastern

** EU region **
Thursday, 16 September 2021 at 2:00 a.m. BST to Thursday, 16 September 2021 at 6:00 a.m. BST

Activity: Deploy release in the Test and Production environments.

Impact: The application will not be accessible during the maintenance window.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://ellucian.force.com/clients/a111M00000RbjW5


Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Sep 13, 15:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advise in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis.

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this update can be found here:
https://ellucian.force.com/clients/s/releases/a111M00000RbVUV/ellucian-crm-advise-september-2021-maintenance-update

WINDOW:
*** Europe customers ***
Starting Thursday, 16 September 2021 at 1:00 AM BST and concluding by Thursday, 16 September 2021 at 3:00 AM BST

*** Middle East customers ***
Starting Thursday, 16 September 2021 at 4:00 AM GST and concluding by Thursday, 16 September 2021 at 6:00 AM GST

IMPACT:
This MU impacts all Ellucian CRM Advise Prod environments in the EMEA region. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.


Thank you,
Ellucian Cloud Team
Sep 14, 17:01 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Como parte de nuestras mejoras continuas de entrega en SaaS para los clientes que usan Ellucian CRM Advise en la nube, cada mes proporcionamos MU (Maintenance Updates - actualizaciones de mantenimiento) para resolver las CR (Change Requests - solicitudes de cambio) críticas.

Esta MU no requiere que su institución participe, configure o pruebe las actualizaciones ya que no se liberan nuevas características. Todas las correcciones ocurren fuera del proceso de administración de la solución.

Los detalles acerca de las CR incluidas en esta actualización se pueden encontrar aquí:
https://ellucian.force.com/clients/s/releases/a111M00000RbVUV/ellucian-crm-advise-september-2021-maintenance-update

FECHA Y HORA:
*** Clientes en Latinoamérica ***
Inicia el miércoles 15 de septiembre de 2021 a las 8:00 p.m. EDT y concluye el miércoles 15 de septiembre de 2021 a las 10:00 p.m. EDT

IMPACTO:
Esta MU impacta a todos los ambientes Ellucian CRM Advise Prod en las regiones de Latinoamérica. No se espera tiempo de inactividad durante la entrega de la MU; sin embargo, puede experimentar lentitud intermitente o una desconexión ocasional de su ambiente.

ACCIÓN REQUERIDA:
No se requiere ninguna acción en este momento, el anuncio es informativo.

IMPORTANTE:
Si usted no es un cliente que se encuentre en cualquiera de las regiones indicadas en esta notificación, por favor seleccione «Administrar su suscripción» en la parte inferior de este correo electrónico para actualizar su preferencia de región para sus soluciones de Ellucian CRM.

Si encuentra algún problema después de la entrega de la MU, por favor comuníquese con Action Line. Si tiene alguna pregunta o inquietud, por favor contacte a su Gerente de Éxito del Cliente (CSM). Si actualmente está implementando su solución de Ellucian CRM, por favor comuníquese con su Gerente de Proyecto (PM).


Gracias,
Equipo de Ellucian Cloud
Sep 14, 17:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advise in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis.

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this update can be found here:
https://ellucian.force.com/clients/s/releases/a111M00000RbVUV/ellucian-crm-advise-september-2021-maintenance-update

WINDOW:
*** United States and Canada customers ***
Starting Wednesday, September 15, 2021 at 8:00 PM EDT and concluding by Wednesday, September 15, 2021 at 10:00 PM EDT

IMPACT:
This MU impacts all Ellucian CRM Advise Prod environments in the United States and Canada regions. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.


Thank you,
Ellucian Cloud Team
Sep 14, 16:59 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** Asia Pacific region only **
Thursday, 16 September 2021 at 12:00 a.m. AEST (GMT + 10) to Thursday, 16 September 2021 at 1:59 a.m. AEST (GMT + 10)

Activity: Deploy release in the Test and Production environments.

Impact: The application will not be accessible during the maintenance window.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://ellucian.force.com/clients/a111M00000RbjW5


Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Sep 13, 15:04 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised the JasperSoft 7.9 Upgrade will be deployed to the Non PROD environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the APAC region only ***
Wednesday 15th September - starting at 10:30 p.m. AEST and concluding on Thursday 16th September at 12.30 a.m. AEST.

Update in Production planned for Wednesday 22nd September.

Activity: Deploy JasperSoft 7.9 Upgrade (Non PROD environment).

IMPACT: Impact: The Non PROD environment will be unavailable during the maintenance window.

Dependencies: None.

Customer Actions:
Clients should plan to clear their "browser cache" after the upgrade.

**Important **
Clients need to update their schedule dates for reports to a future date beyond Sept 22, 2021. This will ensure future scheduled reports run successfully after the 7.9 Jaspersoft upgrade in the Production environment scheduled for September 22nd.

Documentation: More specific details about this Jaspersoft upgrade will be shared with the future 8.26 release notes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team
Sep 13, 14:09 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised the JasperSoft 7.9 Upgrade will be deployed to the Non PROD environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the US only ***
Wednesday 15th of September - starting at 5:30 a.m. Eastern and concluding on Wednesday 15th of September at 8:00 a.m. Eastern.

*** This notification is for our customers in the Canada region only ***
Wednesday 15th of September - starting at 2:30 a.m. Eastern and concluding on Wednesday 15th of September at 4:30 a.m. Eastern.

Update in Production planned for Wednesday 22nd September.

Activity: Deploy Jaspersoft 7.9 Upgrade (Non PROD environment).

IMPACT: Impact: The Non PROD environment will be unavailable during the maintenance window.

Dependencies: None.

Customer Actions:
Clients should plan to clear their "browser cache" after the upgrade.

**Important **
Clients need to update their schedule dates for reports to a future date beyond Sept 22, 2021. This will ensure future scheduled reports run successfully after the 7.9 Jaspersoft upgrade in the Production environment scheduled for September 22nd.

Documentation: More specific details about this Jaspersoft upgrade will be shared with the future 8.26 release notes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team
Sep 13, 14:08 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that the Ellucian Banner SaaS August T1 Feature Release 21.8.0 will be deployed on the Production environments. This notification details the maintenance timeline and planned work.

Window: September 14th 2021, 9:00 PM to September 15th 2021, 7:00 AM Eastern

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

Release 21.8.0:
https://ellucian.force.com/clients/s/article/Banner-Releases-August-19-2021


Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Sep 10, 10:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised the Jaspersoft 7.9 Upgrade will be deployed to the Non PROD environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the EMEA region only ***
Wednesday 15th September - starting at 5:00 a.m. BST (GMT+1) and concluding on Wednesday 15th September at 7:30 a.m. BST (GMT+1).

Update in Production planned for Wednesday 22nd September.

Activity: Deploy Jaspersoft 7.9 Upgrade (Non PROD environment).

IMPACT: Impact: The Non PROD environment will be unavailable during the maintenance window.

Dependencies: None.

Customer Actions:
Clients should plan to clear their "browser cache" after the upgrade.

**Important **
Clients need to update their schedule dates for reports to a future date beyond Sept 22, 2021. This will ensure future scheduled reports run successfully after the 7.9 Jaspersoft upgrade in the Production environment scheduled for September 22nd.

Documentation: More specific details about this Jaspersoft upgrade will be shared with the future 8.26 release notes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team
Sep 13, 14:09 EDT

Scheduled - As part of our ongoing efforts to optimize service, Ellucian needs to perform infrastructure maintenance on an underlying system in the Ellucian Intelligent Learning Platform 5.X Production environment.
This is infrastructure maintenance only and is not part of a product release. This infrastructure maintenance does not require your institution to engage, configure, or test as there are no new features being released or corrected.

Window: Wednesday, 15 September at 2:00 AM BST (GMT +1) to Wednesday, 15 September at 5:00 AM BST (GMT +1)
Impact: There is no expected downtime however you may experience intermittent slowness or an occasional disconnect to your environment.

Dependencies: None.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Sep 10, 16:00 EDT

Scheduled - As part of our ongoing efforts to optimize service, Ellucian needs to perform infrastructure maintenance on an underlying system in the Ellucian Intelligent Learning Platform 5.X Production environment.
This is infrastructure maintenance only and is not part of a product release. This infrastructure maintenance does not require your institution to engage, configure, or test as there are no new features being released or corrected.

Window: Tuesday, 14 September at 9:00 PM Eastern to Wednesday, 15 September at 12:00 AM Eastern

Impact: There is no expected downtime however you may experience intermittent slowness or an occasional disconnect to your environment.

Dependencies: None.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Sep 10, 15:59 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advise in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis.

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this update can be found here:
https://ellucian.force.com/clients/s/releases/a111M00000RbVUV/ellucian-crm-advise-september-2021-maintenance-update

WINDOW:
*** United States and Canada customers ***
Starting Tuesday, September 14, 2021 at 2:00 PM EDT and concluding by Tuesday, September 14, 2021 at 4:00 PM EDT

IMPACT:
This MU only impacts Ellucian CRM Advise Non-Prod environments in the United States and Canada regions. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.


Thank you,
Ellucian Cloud Team
Sep 13, 16:05 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Como parte de nuestras mejoras continuas de entrega en SaaS para los clientes que usan Ellucian CRM Advise en la nube, cada mes proporcionamos MU (Maintenance Updates - actualizaciones de mantenimiento) para resolver las CR (Change Requests - solicitudes de cambio) críticas.

Esta MU no requiere que su institución participe, configure o pruebe las actualizaciones ya que no se liberan nuevas características. Todas las correcciones ocurren fuera del proceso de administración de la solución.

Los detalles acerca de las CR incluidas en esta actualización se pueden encontrar aquí:
https://ellucian.force.com/clients/s/releases/a111M00000RbVUV/ellucian-crm-advise-september-2021-maintenance-update

FECHA Y HORA:
*** Clientes en Latinoamérica ***
Inicia el martes 14 de septiembre de 2021 a las 2:00 p.m. EDT y concluye el martes 14 de septiembre de 2021 a las 4:00 p.m. EDT

IMPACTO:
Esta MU impacta únicamente a los ambientes Ellucian CRM Advise Non-Prod en las regiones de Latinoamérica. No se espera tiempo de inactividad durante la entrega de la MU; sin embargo, puede experimentar lentitud intermitente o una desconexión ocasional de su ambiente.

ACCIÓN REQUERIDA:
No se requiere ninguna acción en este momento, el anuncio es informativo.

IMPORTANTE:
Si usted no es un cliente que se encuentre en cualquiera de las regiones indicadas en esta notificación, por favor seleccione «Administrar su suscripción» en la parte inferior de este correo electrónico para actualizar su preferencia de región para sus soluciones de Ellucian CRM.

Si encuentra algún problema después de la entrega de la MU, por favor comuníquese con Action Line. Si tiene alguna pregunta o inquietud, por favor contacte a su Gerente de Éxito del Cliente (CSM). Si actualmente está implementando su solución de Ellucian CRM, por favor comuníquese con su Gerente de Proyecto (PM).


Gracias,
Equipo de Ellucian Cloud
Sep 13, 16:02 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advise in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis.

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this update can be found here:
https://ellucian.force.com/clients/s/releases/a111M00000RbVUV/ellucian-crm-advise-september-2021-maintenance-update

WINDOW:
*** Europe customers ***
Starting Tuesday, 14 September 2021 at 7:00 PM BST and concluding by Tuesday, 14 September 2021 at 9:00 PM BST

*** Middle East customers ***
Starting Tuesday, 14 September 2021 at 10:00 PM GST and concluding by Wednesday, 15 September 2021 at 12:01 AM GST

IMPACT:
This MU only impacts Ellucian CRM Advise Non-Prod environments in the EMEA region. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.


Thank you,
Ellucian Cloud Team
Sep 13, 16:01 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advise in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis.

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this update can be found here:
https://ellucian.force.com/clients/s/releases/a111M00000RbVUV/ellucian-crm-advise-september-2021-maintenance-update

WINDOW:
*** Australia customers ***
Starting Wednesday, 15 September 2021 2021 at 4:00 AM AEST and concluding by Wednesday, 15 September 2021 2021 at 6:00 AM AEST

IMPACT:
This MU only impacts Ellucian CRM Advise Non-Prod environments in the APAC region. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.


Thank you,
Ellucian Cloud Team
Sep 13, 16:00 EDT

Scheduled - As part of our ongoing efforts to optimize service, Ellucian needs to perform infrastructure maintenance on an underlying system in the Ellucian Intelligent Learning Platform 5.X Production environment.
This is infrastructure maintenance only and is not part of a product release. This infrastructure maintenance does not require your institution to engage, configure, or test as there are no new features being released or corrected.

Window: Wednesday, 15 September at 12:00 AM AEST (GMT +10) to Wednesday, 15 September at 12:00 AMAEST (GMT +10)

Impact: There is no expected downtime however you may experience intermittent slowness or an occasional disconnect to your environment.

Dependencies: None.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Sep 10, 16:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ellucian Experience will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window: Friday, 10 September 2021 at 3:00 am BST (GMT + 1) to Friday, 10 September 2021 at 4:59 am BST (GMT + 1)

Impact: Downtime is not expected during this release, but performance may be decreased during the deployment widow.

Documentation: Release details can be found within the Ellucian Documentation site:
https://resources.elluciancloud.com/bundle/ellucian_experience_rel_release_notes/page/c_rel_notes_1_29_experience.html

Customer Action: Please see the release documentation for required actions.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Sep 8, 10:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ellucian Experience will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window: Thursday, 9 September 2021 at 10:00 pm to Thursday, 9 September 2021 2021 at 11:59 pm Eastern

Impact: Downtime is not expected during this release, but performance may be decreased during the deployment widow.

Documentation: Release details can be found within the Ellucian Documentation site:
https://resources.elluciancloud.com/bundle/ellucian_experience_rel_release_notes/page/c_rel_notes_1_29_experience.html

Customer Action: Please see the release documentation for required actions.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Sep 8, 10:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ellucian Experience will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window: Friday, 10 September 2021 at 12:00 am AEST (GMT + 10) to Friday, 10 September 2021 at 1:59 am AEST (GMT + 10)

Impact: Downtime is not expected during this release, but performance may be decreased during the deployment widow.

Documentation: Release details can be found within the Ellucian Documentation site:
https://resources.elluciancloud.com/bundle/ellucian_experience_rel_release_notes/page/c_rel_notes_1_29_experience.html

Customer Action: Please see the release documentation for required actions.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Sep 8, 09:59 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis.

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this update can be found here:
https://ellucian.force.com/clients/s/releases/a111M00000RalMQ/crm-advance-september-2021-maintenance-update

WINDOW:
*** Australia customers ***
Starting Thursday, 9 September 2021 at 11:00 PM AEST and concluding by Friday, 10 September 2021 at 1:00 AM AEST

IMPACT:
This MU only impacts Ellucian CRM Advance Prod environments in the APAC region. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.


Thank you,
Ellucian Cloud Team
Sep 7, 17:03 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T2 Release Updates will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T2 Release Updates will be deployed in Production on September 8, 2021.

Windows:
Eastern Time Zone - September 8 from 9:00 PM to 11:59 PM
Central/Mountain Time Zone - September 8 from 9:00 PM to 11:59 PM
Pacific Time Zone - September 8 from 9:00 PM to 11:59 PM
Samoa Standard Time - September 8 from 9:00 PM to 11:59 PM

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:
https://ellucian.force.com/clients/a111M00000Ral3Q

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Sep 7, 12:01 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis.

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this update can be found here:
https://ellucian.force.com/clients/s/releases/a111M00000RalMQ/crm-advance-september-2021-maintenance-update

WINDOW:
*** United States and Canada customers ***
Starting Wednesday, September 8, 2021 at 8:00 PM EDT and concluding by Wednesday, September 8, 2021 at 10:00 PM EDT

IMPACT:
This MU only impacts Ellucian CRM Advance Prod environments in the United States and Canada regions. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.


Thank you,
Ellucian Cloud Team
Sep 7, 17:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Somos conscientes de un problema potencial con las conexiones entre Firefox y la consola de Ellucian CRM. Esto se refiere solo a la última versión de Mozilla Firefox (v92, lanzada el 7 de septiembre de 2021). La solución temporal es utilizar cualquier otro navegador o una versión anterior de Mozilla Firefox. Nuestro equipo de ingenieros está investigando y actualizaremos en este canal cuando tengamos más información.


Gracias,
Equipo de Ellucian Cloud
Sep 8, 10:57 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

We are aware of a potential issue with connections between Firefox and the Ellucian CRM console. This relates only to the latest version of Mozilla Firefox (v92, released on 7 September 2021). The temporary workaround is to use any other browser or an older version of Mozilla Firefox. Our engineering team are investigating and we will update on this channel when we have more information.


Thanks,
Ellucian Cloud Team
Sep 8, 10:29 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that the Ellucian Banner SaaS August 2021 T3 Sev 1 Fix Release 21.8.1 will be deployed on the Production environments. This notification details the maintenance timeline and planned work.

Window: September 7th 2021, 9:00 PM to September 8th 2021, 7:00 AM Eastern

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

Release 21.8.1:
BA Financial Aid California CALBFA 9.3.23.2 https://ellucian.force.com/clients/a111M00000RbJcK

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Sep 3, 11:04 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T3 Release Updates will be deployed in the Production environments. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T3 Release Updates will be deployed in Production on September 7, 2021.

Windows:
Eastern Time Zone - from September 7, 9:00 PM to 11:59 PM
Central/Mountain Time Zone - from September 7, 9:00 PM to 11:59 PM
Pacific Time Zone - from September 7, 9:00 PM to 11:59 PM
Samoa Standard Time - from September 7, 9:00 PM to 11:59 PM

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:
https://ellucian.force.com/clients/a111M00000RbKae

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Sep 3, 12:02 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis.

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this update can be found here:
https://ellucian.force.com/clients/s/releases/a111M00000RalMQ/crm-advance-september-2021-maintenance-update

WINDOW:
*** Middle East customers ***
Starting Tuesday, 7 September 2021 at 10:00 PM GST and concluding by Wednesday, 8 September 2021 at 12:01 AM GST

IMPACT:
This MU only impacts Ellucian CRM Advance Non-Prod environments in the EMEA region. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.


Thank you,
Ellucian Cloud Team
Sep 6, 16:17 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis.

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this update can be found here:
https://ellucian.force.com/clients/s/releases/a111M00000RalMQ/crm-advance-september-2021-maintenance-update

WINDOW:
*** United States and Canada customers ***
Starting Tuesday, September 7, 2021 at 2:00 PM EDT and concluding by Tuesday, September 7, 2021 at 4:00 PM EDT

IMPACT:
This MU only impacts Ellucian CRM Advance Non-Prod environments in the United States and Canada regions. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.


Thank you,
Ellucian Cloud Team
Sep 6, 16:01 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis.

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this update can be found here:
https://ellucian.force.com/clients/s/releases/a111M00000RalMQ/crm-advance-september-2021-maintenance-update

WINDOW:
*** Singapore customers ***
Starting Wednesday, 8 September 2021 at 2:00 AM SST and concluding by Wednesday, 8 September 2021 at 4:00 AM SST

*** Australia customers ***
Starting Wednesday, 8 September 2021 at 4:00 AM AEST and concluding by Wednesday, 8 September 2021 at 6:00 AM AEST

IMPACT:
This MU only impacts Ellucian CRM Advance Non-Prod environments in the APAC region. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.


Thank you,
Ellucian Cloud Team
Sep 6, 16:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ellucian Experience will be deployed in the Test environment. This notification details the maintenance timeline and planned work.

Window: Tuesday, 7 September 2021 at 10:00 am to Tuesday, 7 September 2021 at 11:59 am Eastern

Note: This update will be deployed to the Production environment on Thursday, 9 September 2021.

Impact: Downtime is not expected during this release, but performance may be decreased during the deployment widow.

Documentation: Release details can be found within the Ellucian Documentation site:
https://resources.elluciancloud.com/bundle/ellucian_experience_rel_release_notes/page/c_rel_notes_1_29_experience.html

Customer Action: No customer actions are required for this release.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Sep 2, 13:00 EDT