Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that maintenance release for Ellucian Analytics will be deployed in the Test environment. This notification details the maintenance timeline and planned work.

Window: 11/07/2019 @ 8 p.m. Eastern to 11/08/2019 @ 6 a.m. Eastern

Note: Maintenance release for Ellucian Analytics will be deployed to Production environment on 11/14/2019

Impact: Although the content updates are for Test tenants only, infrastructure changes required by this update will potentially affect running jobs in both Test and Production tenants.

Documentation: Release documentation can be found on the Ellucian Customer Center :

https://ellucian.force.com/clients/a111M00000Nffw9

Customer Action: Please make sure no Analytics Load Pipeline jobs are in progress nor scheduled to begin during the maintenance window. While Analytics Refresh Pipeline job may run during the maintenance window, any job errors during the maintenance window should be ignored as all data will be refreshed during the next successful refresh job. The following action is needed by customers to enable new features and implement enhancements following this release

** Finance Content **
An Analytics Load Pipeline job for Finance domain is required to enable Finance ELT changes

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Oct 31, 19:59 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, this notice is to inform you of plans to upgrade your Ellucian CRM deployment.

TARGETED PROD UPGRADE WINDOW:
Ellucian CRM Advance Prod, November 5, 2019 - November 7, 2019

Your specific date and time - including duration - will be shared directly with you via your Ellucian CRM distribution email.

USER ACCEPTANCE TESTING:
Ellucian has provided a standard 3-week testing period between Non-Prod and Prod upgrades, per our SaaS policy. The goal of that testing period was to verify that current business operations are unimpeded after an upgrade. New functionality is delivered turned off and may be configured after the upgrade.

Should you encounter issues during testing, please contact Action Line. Also note that during the testing period cloning requests will not be accommodated.

RELEASE INFORMATION:
Release information may be found at:
https://ecommunities.ellucian.com/message/270650#270650
 
If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Ellucian Project Manager.
 
Thank you,
Ellucian Cloud Team
Oct 18, 11:58 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ecommunities.ellucian.com/message/274463#274463

WINDOW: 
*** Australia customers ***
The MU will deployed with the completion of your CRM Advance 2.3 Prod upgrade.

IMPACT:
This MU impacts all Ellucian CRM Advance Prod environments in the Australia region. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Nov 5, 17:03 EST

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ecommunities.ellucian.com/message/274463#274463

WINDOW:
*** United States, Canada, and Latin America customers ***
The MU will deployed with the completion of your CRM Advance 2.3 Prod upgrade.

*** Europe customers ***
The MU will deployed with the completion of your CRM Advance 2.3 Prod upgrade.

*** Middle East customers ***
The MU will deployed with the completion of your CRM Advance 2.3 Prod upgrade.

IMPACT:
This MU impacts all Ellucian CRM Advance Prod environments in the United States, Canada, Latin America, Europe, and Middle East regions. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Nov 5, 17:02 EST

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Quercus 8.19/8.19.0.1 will be deployed to the Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in Europe and the Middle East only ***
Tuesday November 5th - starting at 6:00 p.m. GMT and concluding on Tuesday November 5th at 11:00 p.m GMT.

Activity: Deploy Quercus release 8.19/8.19.0.1 to the Production environment.

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on: https://resources.elluciancloud.com/bundle/elevate_rel_release_notes_d_quercus/page/c_eq_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team
Nov 4, 06:00 EST

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ecommunities.ellucian.com/message/274463#274463

WINDOW: 
*** United States, Canada, and Latin America customers ***
Starting Tuesday, November 5, 2019 at 2:00 PM EST and concluding by Tuesday, November 5, 2019 at 4:00 PM EST

*** Europe customers ***
Starting Tuesday, 5 November 2019 at 19:00 GMT+1 and concluding by Tuesday, 5 November 2019 at 21:00 GMT+1

*** Middle East customers ***
Starting Tuesday, 5 November 2019 at 22:00 GMT+4 and concluding by Wednesday, 6 November 2019 at 00:00 GMT+4

*** Australia customers ***
Starting Wednesday, 6 November 2019 at 04:00 GMT+10 and concluding by Wednesday, 6 November 2019 at 06:00 GMT+10

*** New Zealand customers ***
Starting Wednesday, 6 November 2019 at 06:00 GMT+12 and concluding by Wednesday, 6 November 2019 at 08:00 GMT+12

IMPACT:
This MU only impacts Ellucian CRM Advance Non-Prod environments. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Nov 4, 15:01 EST

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Quercus 8.19/8.19.0.1 will be deployed to the Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the Asia Pacific region only ***
Tuesday November 5th - starting at 2:00 p.m. GMT and concluding on Tuesday November 5th at 6:00 p.m GMT.

Activity: Deploy Quercus release 8.19/8.19.0.1 to the Production environment.

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on: https://resources.elluciancloud.com/bundle/elevate_rel_release_notes_d_quercus/page/c_eq_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team
Nov 4, 06:01 EST

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, this notice is to inform you of plans to perform a hotfix on your Ellucian CRM deployment(s) within the Ellucian Cloud.

This hotfix does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this hotfix can be found here: 
https://ecommunities.ellucian.com/message/273907#273907

WINDOW: 
*** This notification is for our customers in the Australia region ***
Starting Friday, 1 November 2019 at 23:00 GMT+10 and concluding by Saturday, 2 November 2019 at 01:00 GMT+10
 
IMPACT:
This hotfix only impacts Ellucian CRM Recruit Prod environments in the Australia region. There is no expected downtime during the hotfix however you may experience intermittent slowness or an occasional disconnect to your environment.
 
ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

Should you encounter issues after this hotfix, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Oct 30, 17:58 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, this notice is to inform you of plans to perform a hotfix on your Ellucian CRM deployment(s) within the Ellucian Cloud.

This hotfix does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this hotfix can be found here: 
https://ecommunities.ellucian.com/message/273907#273907

WINDOW:
*** United States, Canada, and Latin America customers ***
Starting Thursday, October 31, 2019 at 8:00 PM EDT and concluding by Thursday, October 31, 2019 at 10:00 PM EDT

*** Europe customers ***
Starting Friday, 1 November 2019 at 01:00 GMT+1 and concluding by Friday, 1 November 2019 at 03:00 GMT+1

*** Middle East customers ***
Starting Friday, 1 November 2019 at 04:00 GMT+4 and concluding by Friday, 1 November 2019 at 06:00 GMT+4
 
IMPACT:
This hotfix only impacts Ellucian CRM Recruit Prod environments in the United States, Canada, Latin America, Europe, and Middle East regions. There is no expected downtime during the hotfix however you may experience intermittent slowness or an occasional disconnect to your environment.
 
ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

Should you encounter issues after this hotfix, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Oct 30, 17:59 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that this morning's deployment of Ellucian Elevate Upgrade 8.19/8.19.01 is unfortunately taking longer than scheduled. Our engineering team is focused on resolving some technical issues and completing deployment operations.

However, some US based customers may not regain access to their Elevate services before 11:00 a.m. Eastern.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team
Oct 31, 08:56 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Elevate 8.19/8.19.0.1 will be deployed to the Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the US only ***
Thursday October 31st - starting at 4:00 a.m. Eastern and concluding on Thursday October 31st at 9:00 a.m. Eastern.
*** This notification is for our customers in the Canada region only ***
Wednesday October 30th - starting at 10:00 p.m. Eastern and concluding on Thursday October 31st at 4:00 a.m Eastern.

Activity: Deploy Elevate release 8.19/8.19.0.1 to the Production environment.

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on https://resources.elluciancloud.com/bundle/elevate_rel_release_notes_d_elevate/page/c_eq_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment, Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team
Oct 30, 15:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Quercus 8.19/8.19.01 release to production originally scheduled for Tuesday October 29th has been postponed.

This release will now be scheduled for deployment one week later on November 5th.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,

Your Ellucian Cloud Services Team
Oct 25, 11:58 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Quercus 8.19/8.19.01 release to production originally scheduled for Tuesday October 29th has been postponed.

This release will now be scheduled for deployment one week later on November 5th.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,

Your Ellucian Cloud Services Team
Oct 25, 11:58 EDT

Scheduled - Please disregard the earlier notification.

This window will proceed as announced from 10/30/2019, 9:00 PM to 10/31/2019, 1:00 AM Eastern.

If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Oct 30, 10:23 EDT

Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 30, 10:15 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS Q3 T1 & T3 Update Release will be deployed on the Production environment. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS Q3 T1 & T3 Update Release will be deployed in Production on 10/30/2019.

Window: 10/30/2019, 9:00 PM to 10/31/2019, 1:00 AM Eastern

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

https://ellucian.force.com/clients/s/article/Colleague-updates-for-Q3-2019
https://ellucian.force.com/clients/a111M00000NfBX2
https://ellucian.force.com/clients/a111M00000OZUbh
https://ellucian.force.com/clients/a111M00000NfRWW

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success
Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Oct 24, 15:46 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing support for customers using Ellucian Workflow we are continuing to deliver fixes for critical issues as needed. This notification details the maintenance timeline and planned work.

Window:
**Asia Pacific region only **
10/30/2019 @ 10 a.m.Eastern to 10/30/2019 @ 11:59 a.m.Eastern

**EU, US & CA regions only**
10/30/2019 @ 8 p.m.Eastern to 10/30/2019 @ 11:59 p.m.Eastern

Note: Hot-Fix Release for Ellucian Workflow Production environment will be deployed on 11/13/2019

Activity: Deploy Hot-Fix into Ellucian Workflow Test environment

Documentation: Release documentation can be found on the Ellucian Customer Center:

https://ellucian.force.com/clients/a111M00000Ng4Iq

Dependencies: None

Customer Action: There is no action required by Customers. This announcement is for informational purposes only

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel

Thank You,
Your Ellucian Cloud Services Team
Oct 29, 17:33 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** Asia Pacific region only **
10/30/2019 @ 11:00 a.m to 10/30/2019 @ 12:00 pm Eastern

** EU, US & Canada regions **
10/30/2019 @ 9:00 p.m to 10/30/2019 @ 11:55 p.m Eastern

Activity: Deploy release in the Test and Production environments.

Impact: There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or occasional disconnects.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://ellucian.force.com/clients/s/releases/a111M00000Ng2AKQAZ/

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Oct 24, 20:02 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Intelligent Learning Platform 5.X application will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window: 10/30/2019 @ 8 p.m. Eastern to 10/30/2019 @ 10 p.m. Eastern

Activity: Deploy release in the Production environment

Impact: ILP SaaS 5.X Production environment will be unavailable during the maintenance window

Documentation: Release documentation can be found on the Ellucian Customer Center:

https://ellucian.force.com/clients/a111M00000Oad45

Dependencies: None

Customer Action: There is no action required by Customers. This announcement is for informational purposes only

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Oct 25, 18:34 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, this notice is to inform you of plans to perform a hotfix on your Ellucian CRM deployment(s) within the Ellucian Cloud.

This hotfix does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this hotfix can be found here: 
https://ecommunities.ellucian.com/message/273907#273907

WINDOW: 
*** United States, Canada, and Latin America customers ***
Starting Wednesday, October 30, 2019 at 3:00 PM EDT and concluding by Wednesday, October 30, 2019 at 5:00 PM EDT

*** Europe customers ***
Starting Wednesday, 30 October 2019 at 20:00 GMT+1 and concluding by Wednesday, 30 October 2019 at 22:00 GMT+1

*** Middle East customers ***
Starting Wednesday, 30 October 2019 at 23:00 GMT+4 and concluding by Thursday, 31 October 2019 at 01:00 GMT+4

*** Australia customers ***
Starting Thursday, 31 October 2019 at 05:00 GMT+10 and concluding by Thursday, 31 October 2019 at 07:00 GMT+10
 
IMPACT:
This hotfix only impacts Ellucian CRM Recruit Non-Prod environments. There is no expected downtime during the hotfix however you may experience intermittent slowness or an occasional disconnect to your environment.
 
ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

Should you encounter issues after this hotfix, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Oct 30, 13:56 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Maintenance Update will be deployed to the Test environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the Asia Pacific region only ***
Wednesday October 30th - starting at 4:00 p.m. GMT and concluding on Wednesday October 30th at 6:00 p.m GMT.

Activity: Deploy patch SU5158 to the Test environment..

Impact: There is no customer impact .

Dependencies: None.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Oct 30, 10:50 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Maintenance Update will be deployed to the Test environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in Europe and the Middle East only ***
Wednesday October 30th - starting at 4:00 p.m. GMT and concluding on Wednesday October 30th at 6:00 p.m GMT.

Activity: Deploy patch SU5158 to the Test environment..

Impact: There is no customer impact.

Dependencies: None.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Oct 30, 10:47 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update will be deployed to the Test environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the US only ***
Wednesday October 30th - starting at 12:00 p.m. Eastern and concluding on Wednesday October 30th at 2:00 p.m. Eastern.

*** This notification is for our customers in the Canada region only ***
Wednesday October 30th - starting at 12:00 p.m. Eastern and concluding on Wednesday October 30th at 2:00 p.m Eastern.

Activity: Deploy patch SU5158 to the Test environment.

Impact: There is no customer impact.

Dependencies: None.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Oct 30, 10:46 EDT