Ellucian Cloud Status

All Systems Operational

About This Site

Ellucian Cloud planned maintenance or unplanned service impacting events affecting multiple client production systems are announced and logged on this page.

To report production system outages or request immediate attention of the Ellucian Enterprise Operations Center (EOC) please call:
+1 (844) 358-7222 (US/Canada Toll Free) or +1 (407) 215-3970 (International Toll), Use Prompt 3

Application Hosting Services (AHS) Operational

Ellucian SaaS Operational

Ellucian Banner SaaS Operational

Ellucian Colleague SaaS Operational

Ellucian Advance (APAC) Operational

Ellucian Advance (EMEA) Operational

Ellucian Advance (LAC) Operational

Ellucian Advance Operational

Ellucian Advise (APAC) Operational

Ellucian Advise (EMEA) Operational

Ellucian Advise (LAC) Operational

Ellucian Advise Operational

Ellucian Cross Registration Operational

Ellucian Elevate Operational

Ellucian eTranscripts Operational

Ellucian Experience (U.S.) Operational

Ellucian Experience (APAC) Operational

Ellucian Experience (CA) Operational

Ellucian Experience (EMEA) Operational

Ellucian Forms (U.S.) Operational

Ellucian Forms (APAC) Operational

Ellucian Forms (CA) Operational

Ellucian Forms (EMEA) Operational

Ellucian Intelligent Processes (U.S.) Operational

Ellucian Intelligent Processes (APAC) Operational

Ellucian Intelligent Processes (CA) Operational

Ellucian Intelligent Processes (EMEA) Operational

Ellucian Mobile Cloud Operational

Ellucian Recruit (APAC) Operational

Ellucian Recruit (EMEA) Operational

Ellucian Recruit (LAC) Operational

Ellucian Recruit Operational

Ellucian Quercus (EMEA) Operational

Ellucian Quercus (APAC) Operational

Ellucian Insights Operational

Ellucian Intelligent Learning Platform - APAC Operational

Ellucian Intelligent Learning Platform - EMEA Operational

Ellucian Intelligent Learning Platform - United States/Canada/Latin America Operational

Ellucian Payment Service - EMEA Operational

Ellucian Payment Service - U.S. Operational

Ellucian Theme Editor Operational

Ellucian Workflow - Australia Operational

Ellucian Workflow - Canada Operational

Ellucian Workflow - Europe Operational

Ellucian Workflow - Middle East Operational

Ellucian Workflow - U.S. Operational

Ellucian Smart Plan - US Operational

Financial Aid FM Need Analysis Calculation Service Operational

College Board IM Need Analysis Calculation Service (INAS) Operational

Ellucian Ethos Platform Operational

Ellucian Analytics - Canada Operational

Ellucian Analytics - Europe Operational

Ellucian Analytics - U.S. Operational

Ethos Data Access - Australia Operational

Ethos Data Access - Canada Operational

Ethos Data Access - Europe Operational

Ethos Data Access - U.S. Operational

Ethos Data Connect - U.S. Operational

Ethos Extend Operational

Ethos Identity Federation Services - APAC Operational

Ethos Identity Federation Services - EMEA Operational

Ethos Identity Federation Services - US/Canada Operational

Ethos Integration - Australia Operational

Ethos Integration - Canada Operational

Ethos Integration - Europe Operational

Ethos Integration - U.S. Operational

Ethos User Provisioning - APAC Operational

Ethos User Provisioning - EMEA Operational

Ethos User Provisioning - US/Canada Operational

Ellucian Person Manager - APAC Operational

Ellucian Person Manager - EMEA Operational

Ellucian Person Manager - U.S. Operational

Monitoring Operational

AWS Health Status Operational

AWS ec2-us-east-1 Operational

AWS ec2-us-west-2 Operational

AWS ec2-eu-west-1 Operational

AWS ec2-ca-central-1 Operational

AWS ec2-ap-southeast-1 Operational

AWS rds-us-east-1 Operational

AWS rds-us-west-2 Operational

AWS rds-eu-west-1 Operational

AWS rds-ca-central-1 Operational

AWS rds-ap-southeast-1 Operational

AWS s3-us-standard Operational

AWS route53 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 17, 2026

No incidents reported today.

Feb 16, 2026

Service Update: Ethos Data Connect

Resolved - AWS performed an unscheduled minor upgrade of the PostgreSQL database, resulting in brief database downtime. During this window, Customer Data Connect pipeline runs experienced a momentary impact.

All services are now operating normally.
Feb 16, 05:00 EST

Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026

No incidents reported.

Feb 12, 2026

No incidents reported.

Feb 11, 2026

No incidents reported.

Feb 10, 2026

No incidents reported.

Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026

Service Update: Experience and Data Connect

Resolved - Ellucian has identified and resolved the issue that was temporarily affecting some users on the Experience Dashboard. Some Data Connect jobs were also interrupted or did not start at the scheduled time. Service has been restored to normal. Access to Ethos, Data Connect, Insights, and EIP may have been temporarily impacted during this time.
Feb 6, 17:30 EST

Feb 5, 2026

No incidents reported.

Feb 4, 2026

No incidents reported.

Feb 3, 2026

No incidents reported.