Ellucian Cloud Status
Colleague SaaS T2 - Release Updates - Non-Production - December 2, 2022
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 02, 2022 - 06:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T2 Release Updates will be deployed in the Non-Production environment. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T3 Release Updates will be deployed in Non-Production on November 23, 2022. The same updates will be deployed in Production on December 7, 2022.

Windows:
Eastern Time Zone - December 2 from 6:00 AM to 9:00 AM
Central/Mountain Time Zone - December 2 from 4:00 AM to 7:00 AM
Pacific Time Zone -December 2 from 3:00 AM to 6:00 AM
Samoa Standard Time - December 2 from 12:00 AM to 3:00 AM

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_defect&sys_id=9ab03dcc47891110befa0775d36d43dc
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=9714fe1397295950a7bcfbc3f153af60
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_defect&sys_id=c875753147c3dd500cf60562846d4355
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_defect&sys_id=4a7a9d0d47a9959008322172e36d432d
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=fdd97ddc979e9154e07877271153af03
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_defect&sys_id=dcbc2e7d47759d50befa0775d36d43c9

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Ethos Integration Maintenance Notice – (AU region only)
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 01, 2022 - 10:01 EST
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** Asia Pacific region only **
Friday, 2 December 2022 at 2:00 a.m. AEDT to Friday, 2 December 2022 at 3:00 a.m. AEDT

Activity: Deploy release in the Test and Production environments.

Impact: No downtime is expected during this release.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=ede79eed870791502f5a0dc4dabb3549

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Exllucian CRM Major Release Notification: Ellucian Recruit 6.6 Prod
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 2022 - 22:01 EST
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that there is an upcoming major release for Ellucian CRM Recruit Prod. This notification details the maintenance timeline and planned work.


TARGETED PROD MAJOR RELEASE WINDOW:
Ellucian CRM Recruit Prod, 29 November 2022 - 13 December 2022

Your specific date and time will be shared directly with you via your Ellucian CRM distribution email following by End of Day 15 November 2022.

If you do not receive a direct email outlining your specific major release date and time, please contact your Customer Success Manager. If you are an implementing customer, please contact your Ellucian Project Manager.

RELEASE INFORMATION:
When available, the launch preview may be found on Communities here:
https://elluciansupport.service-now.com/customer_center?id=community_forum&sys_id=5f3349abdb4f5c50c23a3cae7c96194d

Details about CRs found within this major release, may be found here:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=72f2ef499713c9107c5bf8e3a253af82

When available, Release notes can be found here:
https://resources.elluciancloud.com/bundle/crm_recruit_rel_release_notes/page/c_crm_recruit_release_notes.html

USER ACCEPTANCE TESTING:
Given the flexibility to configure Ellucian CRM to fit your business needs, it is expected that current business operations are tested after all Ellucian CRM major releases. The goal of the testing is to verify that current business operations are unimpeded. New feature functionality must be configured and may be configured after the major release.

Should you encounter issues after this major release, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.



Thank you,

About This Site

Ellucian Cloud planned maintenance or unplanned service impacting events affecting multiple client production systems are announced and logged on this page.

To report production system outages or request immediate attention of the Ellucian Enterprise Operations Center (EOC) please call:
+1 (844) 358-7222 (US/Canada Toll Free) or +1 (407) 215-3970 (International Toll), Use Prompt 3

Application Hosting Services (AHS) Operational
Ellucian SaaS Under Maintenance
Ellucian Banner SaaS Operational
Ellucian Colleague SaaS Under Maintenance
Ellucian Advance (APAC) Operational
Ellucian Advance (EMEA) Operational
Ellucian Advance (LAC) Operational
Ellucian Advance Operational
Ellucian Advise (APAC) Operational
Ellucian Advise (EMEA) Operational
Ellucian Advise (LAC) Operational
Ellucian Advise Operational
Ellucian Elevate Operational
Ellucian eTranscripts Operational
Ellucian Experience (U.S.) Operational
Ellucian Experience (APAC) Operational
Ellucian Experience (CA) Operational
Ellucian Experience (EMEA) Operational
Ellucian Mobile Cloud Operational
Ellucian Recruit (APAC) Under Maintenance
Ellucian Recruit (EMEA) Under Maintenance
Ellucian Recruit (LAC) Under Maintenance
Ellucian Recruit Under Maintenance
Ellucian Quercus (EMEA) Operational
Ellucian Quercus (APAC) Operational
Ellucian Insights Operational
Ellucian Intelligent Learning Platform 4.X - APAC Operational
Ellucian Intelligent Learning Platform 4.X - EMEA Operational
Ellucian Intelligent Learning Platform 4.X - United States/Canada/Latin America ? Operational
Ellucian Intelligent Learning Platform 5.X - APAC Operational
Ellucian Intelligent Learning Platform 5.X - EMEA Operational
Ellucian Intelligent Learning Platform 5.X - United States/Canada/Latin America ? Operational
Ellucian Theme Editor Operational
Ellucian Workflow - Australia Operational
Ellucian Workflow - Canada Operational
Ellucian Workflow - Europe Operational
Ellucian Workflow - Middle East Operational
Ellucian Workflow - U.S. Operational
Financial Aid FM Need Analysis Calculation Service Operational
College Board IM Need Analysis Calculation Service (INAS) Operational
Ellucian Ethos Platform Under Maintenance
Ellucian Analytics - Canada Operational
Ellucian Analytics - Europe Operational
Ellucian Analytics - U.S. Operational
Ethos Data Access - Australia Operational
Ethos Data Access - Canada Operational
Ethos Data Access - Europe Operational
Ethos Data Access - U.S. Operational
Ethos Extend Operational
Ethos Integration - Australia Under Maintenance
Ethos Integration - Canada Operational
Ethos Integration - Europe Operational
Ethos Integration - U.S. Operational
Ethos Data Connect - U.S. Operational
Ellucian Person Manager - APAC Operational
Ellucian Person Manager - EMEA Operational
Ellucian Person Manager - U.S. Operational
Monitoring Operational
AWS Health Status ? Operational
AWS ec2-us-east-1 Operational
AWS ec2-us-west-2 Operational
AWS ec2-eu-west-1 Operational
AWS ec2-ca-central-1 Operational
AWS rds-us-east-1 Operational
AWS rds-us-west-2 Operational
AWS rds-eu-west-1 Operational
AWS rds-ca-central-1 Operational
AWS s3-us-standard Operational
AWS route53 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Ellucian Quercus Upgrade 8.29.2.0 to the Production Environment (EMEA) Dec 2, 2022 20:30 - Dec 3, 2022 00:30 EST
ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus Upgrade 8.29.2.0 will be deployed to the Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the EMEA region only ***
Saturday, 3rd December- starting at 1:30 a.m. GMT and concluding on Saturday, 3rd December at 5:30 a.m. GMT.

Activity: Deploy Quercus Upgrade 8.29.2.0 to the Production environment.

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link by End of Business tomorrow:
https://resources.elluciancloud.com/en-GB/bundle/quercus_rel_release_notes/page/c_82920_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team
Posted on Dec 01, 2022 - 09:01 EST
Ellucian Quercus Upgrade 8.29.2.0 to the Production Environment (APAC) Dec 3, 2022 05:30-07:30 EST
ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus Upgrade 8.29.2.0 will be deployed to the Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the APAC region only ***
Saturday, 3rd December - starting at 9:30 p.m. AEDT and concluding on Saturday, 3rd December at 11:30 p.m. AEDT.

Activity: Deploy Quercus Upgrade 8.29.2.0 to the Production environment.

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link :
https://resources.elluciancloud.com/en-GB/bundle/quercus_rel_aus_release_notes/page/c_82920_au_release_notes.html

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team
Posted on Dec 01, 2022 - 09:01 EST
Ellucian Elevate Upgrade 8.29.2.0 to the Production Environment Dec 3, 2022 20:30 - Dec 4, 2022 07:00 EST
ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Elevate Upgrade 8.29.2.0 will be deployed to the Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the US only ***
Saturday, 3rd December - starting at 11:30 p.m. Eastern and concluding on Sunday, 4th December at 3:30 a.m. Eastern.

*** This notification is for our customers in the US2 only *** ( ACCS schools only)
Sunday, 4th December- starting at 4:00 a.m. Eastern and concluding on Sunday, 4th December at 7:00 a.m. Eastern.

*** This notification is for our customers in the Canada region only ***
Saturday, 3rd December - starting at 8:30 p.m. Eastern and concluding on Saturday, 3rd December at 10:30 p.m. Eastern.

Activity: Deploy Elevate Upgrade 8.29.2.0 to the Production environment.

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link by EOB tomorrow:
https://resources.elluciancloud.com/en-GB/bundle/elevate_rel_release_notes/page/c_82920_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team
Posted on Dec 01, 2022 - 09:05 EST
Ellucian CRM Major Release: Ellucian CRM Advise 3.6 Non-Prod Dec 5, 2022 09:00 - Dec 13, 2022 08:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Nov 22, 2022 - 22:49 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that there is an upcoming major release for Ellucian CRM Advise Non-Prod. This notification details the maintenance timeline and planned work.

TARGETED NON-PROD MAJOR RELEASE WINDOW:
Ellucian CRM Advise Non-Prod, 5 December 2022 - 12 December 2022
Your specific date and time will be shared directly with you via your Ellucian CRM distribution email following this message at a later date.

For all customers with a Prod environment, Ellucian Cloud will be cloning your Prod environment down to your Non-Prod environment. If configurations are present within your Non-Prod environment that you wish to retain, please act by transferring these configurations into your Prod environment. Ellucian Cloud Engineers are not responsible for transferring any configurations.

If you do not receive a direct email outlining your specific major release date and time, please contact your Customer Success Manager. If you are an implementing customer, please contact your Ellucian Project Manager.

TARGETED PROD MAJOR RELEASE WINDOW:
Ellucian CRM Advise Production, 3 January to 10 January 2023
You will receive a separate communication regarding the Ellucian CRM Advise Prod major release windows two weeks before the start of Prod.

RELEASE INFORMATION:
When available, the launch preview may be found on Communities here:
https://ellucian.service-now.com/community?id=community_forum&sys_id=973349abdb4f5c50c23a3cae7c96194c

Release notes can be found here:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=9803ef499713c9107c5bf8e3a253affd

Details about CRs found within this major release, will be provided with your individual window dates.

USER ACCEPTANCE TESTING:
Given the flexibility to configure Ellucian CRM to fit your business needs, it is expected that current business operations are tested after all Ellucian CRM major releases. The goal of the testing is to verify that current business operations are unimpeded. New feature functionality must be configured and may be configured after the major release.

Should you encounter issues after this major release, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
Nov 22, 2022 - 15:01 EST
Lanzamiento principal de Ellucian CRM: Ellucian CRM Advise 3.5 Non-Prod Dec 5, 2022 09:00 - Dec 13, 2022 08:00 EST
ELLUCIAN CLOUD SERVICES

Tenga en cuenta que próximamente habrá un lanzamiento importante para Ellucian CRM Advise Non-Prod. Esta notificación detalla el cronograma de mantenimiento y el trabajo planificado.

VENTANA DE LANZAMIENTO PRINCIPAL NON-PROD OBJETIVO:
Ellucian CRM Advise Non-Prod, 5 Diciembre - 12 Diciembre 2022
Su fecha y hora específicas se compartirán directamente con usted a través de su correo electrónico de distribución de Ellucian CRM en una fecha posterior.

Para todos los clientes con un entorno Prod, Ellucian Cloud clonará su entorno Prod hasta su entorno Non-Prod. Si hay configuraciones presentes en su entorno no productivo que desea conservar, actúe transfiriendo estas configuraciones a su entorno productivo. Los ingenieros de Ellucian Cloud no son responsables de transferir ninguna configuración.

Si no recibe un correo electrónico directo que describa la fecha y la hora específicas de su lanzamiento principal, comuníquese con su Gerente de Éxito del Cliente. Si es un cliente implementador, comuníquese con su gerente de proyecto de Ellucian.

VENTANA DE ACTUALIZACIÓN DE PROD OBJETIVO:
Ellucian CRM Advise Prod, 3 Enero - Enero 10, 2023
Recibirá una comunicación por separado con respecto a las principales ventanas de lanzamiento de Ellucian CRM Advise Prod dos semanas antes del inicio de Prod.

INFORMACIÓN DE PUBLICACIÓN:
Cuando esté disponible, la vista previa del lanzamiento se puede encontrar en Comunidades aquí:
https://ellucian.service-now.com/community?id=community_forum&sys_id=973349abdb4f5c50c23a3cae7c96194c

Las notas de la versión se pueden encontrar aquí:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=9803ef499713c9107c5bf8e3a253affd

Los detalles sobre los CR que se encuentran en esta versión principal se le proporcionará con sus fechas de ventana individuales.

PRUEBAS DE ACEPTACIÓN DEL USUARIO:
Dada la flexibilidad para configurar Ellucian CRM para satisfacer sus necesidades comerciales, se espera que las operaciones comerciales actuales se prueben después de todas las versiones principales de Ellucian CRM. El objetivo de la prueba es verificar que las operaciones comerciales actuales no estén obstaculizadas. La funcionalidad de la nueva función debe configurarse y puede configurarse después del lanzamiento principal.

Si encuentra problemas después de este lanzamiento principal, comuníquese con la Línea de acción. Si tiene alguna pregunta o inquietud, comuníquese con su gerente de éxito del cliente. Si actualmente está implementando su solución Ellucian CRM, comuníquese con su Gerente de Proyecto.

Gracias,
Equipo de la nube de Ellucian
Posted on Nov 22, 2022 - 15:02 EST
Banner SaaS December, 2022 Release - Release 22.12.00-Tier2 Non-Production Dec 6, 2022 00:30-05:00 EST
ELLUCIAN CLOUD SERVICES

Please be advised that the following Ellucian Banner SaaS December, 2022 Release 22.12.00-Tier2 will be deployed on the Non-Production environments. This notification details the maintenance timeline and planned work.

Window: December 6th 2022, 12:30 AM to December 6th 2022, 5:00 AM Eastern

Impact: The Non-Production environment will be unavailable during the maintenance window.

Production deployment for this release is currently scheduled for December 13th, 2022.

Documentation: Please refer to the following articles for the details in this release:

Release 22.12.00:
Banner - Advancement BA ALUMNI 8.19 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=acd7a4548713dd14fb8e43b6cebb3518

Banner - SC California CALBFA Financial Aid BA CALBFA 8.7.1.5

Banner - SC California CALBHR Human Resources BA CALBHR 8.18.1.4 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=bff3001697be91107c5bf8e3a253af37

Banner - SC California CALBHR Human Resources BA CALBHR 9.3.24 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=8e2a04d0871f555499ecca65dabb35b3

Banner - SC California CALBSTU Student BA CALBSTU 8.15.2.4 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=b0780154874f1d9025d9cbb6dabb3530

Banner - SC California CALBSTU Student BA CALBSTU 9.3.28.3 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=b59640de97be91107c5bf8e3a253af43

Banner - Document Retention BA DR 8.5.0.4 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=88252909473e1510f5f35555d36d4355

Banner - General - Ethos API DB Upgrade BA ETHOS API DB UPGRADE 9.28.0.3 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=70835c0d97be1550e07877271153af9d

Banner - Financial Aid BA FIN AID 8.43.2 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=935ddd7297929518e07877271153afc2

Banner - Financial Aid BA FIN AID 9.3.32.1 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=418c942197ca15d4a7bcfbc3f153af52

Banner - Finance BA FINANCE 8.14.3.1 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=5fd6aa4297f9d190e07877271153afc9

Banner - General - Admin Common BA GEN ADMIN COMMON 9.3.29.2 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=d664bb5697ead550ebc2bdcfe153af3e

Banner - General - Application Navigator BA GEN APPNAV 3.9 https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=1f43495047921d54befa0775d36d433b&view=sp

Banner - General - Business Process APIs BA GEN BUS PROC API 9.3.30.1 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=6af0ba404fd7d554e01c8af5f0ad48b6

Banner - General BA GENERAL 8.14.4

Banner - General - Security BA GENERAL ACCESS MGMT 9.3.21.2 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=f90da8ed87c3dd10fb8e43b6cebb35fc

Banner - General - DB Upgrade BA GENERAL CMN DB 9.29 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=e67c778b97161d98ebc2bdcfe153afbd

Banner - Communication Management BA GENERAL COMMGMT 9.9.0.1 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=b0a238e18743155025d9cbb6dabb35fe

Banner - General BA GENERAL SELF-SERVICE 9.12.1 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=e257d68b47261d90befa0775d36d4300

Banner - Human Resources BA HR 8.21 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=a422542487bf015099ecca65dabb35a2

Banner - Human Resources BA HR 9.3.24 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=1822542487bf015099ecca65dabb359e

Banner - Human Resources BA HR Tax Update #300 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=ceeb8cff476a15d008322172e36d43fc

Banner - General - Integration API BA INTG API 9.28.0.2 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=efa9cd718747195099ecca65dabb3596

Banner - Position Control BA POS CONT 8.21 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=3a33be1c4792111424ade731e36d4374

Banner - Position Control BA POS CONT 9.3.18 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=2c4443e4479a1914f5f35555d36d4383

Banner - Student - Student API BA STU API 9.28.1 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=aa66d2d487669d140fc5db583cbb35d5

Banner - Student BA STUDENT 8.25.2 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=3fcf05f797fddd14a7bcfbc3f153af50

Banner - Student - Overall BA STUDENT 9.3.28.2 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=1c510d3e97925518e07877271153afd8

Banner - Student Aid BA STUDENT AID 8.12.2.7

Banner - Student - Registration BA STUDENT REGIST SSB 9.26.1 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=17ccfbfc87de9d100fc5db583cbb35f8

Banner - Advancement Self-Service - Overall BA WWW-ADVANCE 9.0 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=a38a29bb87ff8110e01ccb35dabb350f

Banner - Employee Self-Service BA WWW-EMP 8.21 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=6712542487bf015099ecca65dabb358a

Banner - Employee Self-Service BA WWW-EMP 9.21 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=4f12142487bf015099ecca65dabb354b

Banner - Finance Self-Service BA WWW-FIN 9.4.7 https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=04588808973d5190e07877271153af1e&view=sp

Ellucian - CRM Advise - Integration, Banner BAIA 2.0.0.1

Banner - Accounts Receivable Banner Accounts Receivable 8.8.5.2 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=4be057ed972dd990d5723ba71153af98

Banner - Document Management Integration Component Banner Document Management API 9.2.3.1 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=7b166031974b59507c5bf8e3a253af75

Banner - General - Event Publisher Banner Event Publisher 9.9.0.1 https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=3a7e075987cf9d1099ecca65dabb3525&view=sp

Banner - General - Extensibility-Page Builder Banner Extensibility-Page Builder 9.11.0.1 https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=d7080931874f5550fb8e43b6cebb35bf&view=sp

Banner - Faculty and Advisor Self-Service Banner Faculty Self-Service 9.19.0.2 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=9f7930774ff29d50e01c8af5f0ad487d

Banner - General - General Common Banner General 9.3.24.1

Banner - General - Events Management Banner General Events Management 9.13.0.1 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=f7df3cbf4f3e9d50e01c8af5f0ad4834

Banner - CRM Recruit Integration Manager Banner Recruit Integration Manager 4.1

Banner - Student - eTranscripts Banner Student eTranscripts 9.2.1.1

Banner - Student Self-Service Banner Student Self-Service 9.21.0.2 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=423219b397311154a7bcfbc3f153aff5

Banner - Document Management Integration Component BDM for Banner SaaS API 9.3.1.1

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Dec 01, 2022 - 09:01 EST
Past Incidents
Dec 2, 2022
Informational Notice -Ethos Integration Maintenance – (US and Canada)
Completed - The scheduled maintenance has been completed.
Dec 2, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 21:01 EST
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** US & Canada regions **
Thursday, 1 December 2022 at 9:00 p.m. to Friday, 2 December 2022 at 12:00 a.m. Eastern

Activity: Deploy Ethos Integration release in the Test and Production environments.

Impact: This update is not expected to impact Ellucian Workflow.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Nov 29, 13:09 EST
Ethos Integration Maintenance Update – (EU only)
Completed - The scheduled maintenance has been completed.
Dec 2, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 21:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

** EU region **
Friday, 2 December 2022 at 2:00 a.m. GMT to Friday, 2 December 2022 at 5:00 a.m. GMT

Activity: Deploy release in the Test and Production environments.

Impact: No downtime is expected during this release.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=ede79eed870791502f5a0dc4dabb3549

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Nov 29, 13:06 EST
Informational Notice - Ethos Integration Maintenance – (US and Canada)
Completed - The scheduled maintenance has been completed.
Dec 2, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 21:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** US & Canada regions **
Thursday, 1 December 2022 at 9:00 p.m. to Friday, 2 December 2022 at 12:00 a.m. Eastern

Activity: Deploy Ethos Integration release in the Test and Production environments.

Impact: This update is not expected to impact Ellucian Experience.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Nov 29, 13:10 EST
Ethos Integration Maintenance Update – (US and Canada)
Completed - The scheduled maintenance has been completed.
Dec 2, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 21:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** US & Canada regions **
Thursday, 1 December 2022 at 9:00 p.m. to Thursday, 1 December 2022 at 12:00 a.m. Eastern

Activity: Deploy release in the Test and Production environments.

Impact: No downtime is expected during this release.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=ede79eed870791502f5a0dc4dabb3549

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Nov 29, 13:06 EST
Dec 1, 2022
Ethos Extend Infrastructure Maintenance Notice
Completed - The scheduled maintenance has been completed.
Dec 1, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 22:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing efforts to optimize service, Ellucian needs to perform infrastructure maintenance on the Ethos Extend environments. This notification details the maintenance timeline and planned work.

Window: Thursday 1, December 2022 @ 10:00 pm Eastern to Thursday, 1 December 2022 @ 11:00 pm. Eastern

Impact: No downtime is expected during this update; however, you may experience some intermittent slowness.

Dependencies: None

Customer Action: There is no action required by Customers. This announcement is for informational purposes only

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel

Thank You,
Your Ellucian Cloud Services Team
Nov 28, 16:24 EST
Ellucian Elevate Upgrade 8.29.2.0 to the Non-Production Environment
Completed - The scheduled maintenance has been completed.
Dec 1, 07:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 20:32 EST
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Elevate Upgrade 8.29.2.0 will be deployed to the Non-Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the US only ***
Wednesday, 30th November - starting at 11:30 p.m. Eastern and concluding on Thursday, 1st December at 3:30 a.m. Eastern.

*** This notification is for our customers in the US2 only *** ( ACCS schools only)
Thursday, 1st December- starting at 4:00 a.m. Eastern and concluding on Thursday, 1st December at 7:00 a.m. Eastern.

*** This notification is for our customers in the Canada region only ***
Wednesday, 30th November - starting at 8:30 p.m. Eastern and concluding on Wednesday, 30th November at 10:30 p.m. Eastern.

NOTE: The Upgrade in Production is scheduled for Sunday, 4th of December 2022.

Activity: Deploy Elevate Upgrade 8.29.2.0 to the Non-Production environment.

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link by EOB tomorrow:
https://resources.elluciancloud.com/en-GB/bundle/elevate_rel_release_notes/page/c_82920_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team
Nov 29, 09:02 EST
Ellucian Analytics Emergency Infrastructure Maintenance – All Environments – All regions
Completed - The scheduled maintenance has been completed.
Dec 1, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 22:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES
As part of our ongoing efforts to optimize service, Ellucian needs to perform emergency infrastructure maintenance on an underlying system in the Ellucian Analytics Production environment.

Window: Wednesday, 30 November 2022 at 10:00 pm to Thursday, 1 December 2022 at 2:00 am Eastern

Impact: Ellucian Analytics will be unavailable during the maintenance window. Load and Refresh jobs running will not be impacted and can remain running or scheduled.

Dependencies: None.

Customer Action: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Nov 30, 15:41 EST
Infrastructure Maintenance Notification Ellucian Workflow - Production - US region only.
Completed - The scheduled maintenance has been completed.
Dec 1, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 22:00 EST
Scheduled - Please be advised that a required RDS reboot will be performed in the US region. The reboot will result in all US Production Ellucian Workflow workspaces being unavailable for up to 3 hours.

Window: 11/30/2022 at 10:00 pm to 12/1/2022 at 1:00 am Eastern

Activity: RDS Reboot (US Production region only)

Impact: There will be an outage of both Ellucian Workflow 1.0 and 2.0 production workspaces for up to 3 hours.

Client Action: None

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Nov 22, 16:00 EST
Nov 30, 2022
Ellucian Quercus Upgrade 8.29.2.0 to the Non-Production Environment (APAC)
Completed - The scheduled maintenance has been completed.
Nov 30, 07:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 05:30 EST
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus Upgrade 8.29.2.0 will be deployed to the Non-Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the APAC region only ***
Wednesday, 30th November - starting at 9:30 p.m. AEDT and concluding on Wednesday, 30th November at 11:30 p.m. AEDT.

NOTE: The Upgrade in Production is scheduled for Saturday, 3rd of December 2022.

Activity: Deploy Quercus Upgrade 8.29.2.0 to the Non-Production environment.

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link by EOB tomorrow :
https://resources.elluciancloud.com/en-GB/bundle/quercus_rel_aus_release_notes/page/c_82920_au_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team
Nov 29, 09:02 EST
Banner SaaS November, 2022 Release - Release 22.11.01-Tier2 Production
Completed - The scheduled maintenance has been completed.
Nov 30, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 00:30 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the following Ellucian Banner SaaS November, 2022 Release 22.11.01-Tier2 will be deployed on the Production environments. This notification details the maintenance timeline and planned work.

Window: November 30th 2022, 12:30 AM to November 30th 2022, 5:00 AM Eastern

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

Release 22.11.01:
Banner - SC California CALBSTU Student BA CALBSTU 8.15.2.3 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=e91359db976e9590a7bcfbc3f153afb0

Banner - SC California CALBSTU Student BA CALBSTU 9.3.28.2 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=3cd5405e97be91107c5bf8e3a253af13

Banner - General - Ethos API DB Upgrade BA ETHOS API DB UPGRADE 9.28.0.2 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=7e199ffa87fa5d10fb8e43b6cebb35c4

Banner - General - Business Process APIs BA GEN BUS PROC API 9.3.30

Banner - General - Integration API BA INTG API 9.28.0.1 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=5fbb5376873e5d10fb8e43b6cebb3523

Banner - Student - Student API BA STU API 9.28.0.1 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=be6d933e873e5d10fb8e43b6cebb353b

Banner - Finance BA FINANCE 9.3.25.1 https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=a98b9fe7472291d024ade731e36d43cb&view=sp

Banner - Finance - Budgeting BA FINANCE 8.14.3 https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=77b603c797f95910ebc2bdcfe153af28&view=sp

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Nov 28, 09:02 EST
Ellucian Quercus Upgrade 8.29.2.0 to the Non-Production Environment (EMEA)
Completed - The scheduled maintenance has been completed.
Nov 30, 00:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 20:30 EST
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus Upgrade 8.29.2.0 will be deployed to the Non-Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the EMEA region only ***
Wednesday, 30th November - starting at 1:30 a.m. GMT and concluding on Wednesday, 30th November at 5:30 a.m. GMT.

NOTE: The Upgrade in Production is scheduled for Saturday, 3rd of December 2022 .

Activity: Deploy Quercus Upgrade 8.29.2.0 to the Non-Production environment.

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link by End of Business tomorrow:
https://resources.elluciancloud.com/en-GB/bundle/quercus_rel_release_notes/page/c_82920_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team
Nov 29, 09:03 EST
Nov 29, 2022
Colleague SaaS T3 - Release Updates - Production - November 28, 2022
Completed - The scheduled maintenance has been completed.
Nov 29, 06:02 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 21:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T3 Release Updates will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T3 Release Updates will be deployed in Production on November 28, 2022.

Windows:
Eastern Time Zone - November 28 from 9:00 PM to 11:59 PM
Central/Mountain Time Zone - November 28 from 9:00 PM to 11:59 PM
Pacific Time Zone - November 28 from 9:00 PM to 11:59 PM
Samoa Standard Time - November 28 from 9:00 PM to 11:59 PM

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=0d199f4e974fd9905154d004a253afd1 (Release 035378)
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=2d64026687ccd5d0fb8e43b6cebb3525 (Release 034540)

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Nov 25, 12:16 EST
Ellucian Experience - Production Environment - US and CA regions - Maintenance Notification
Completed - The scheduled maintenance has been completed.
Nov 29, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 03:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ellucian Experience will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window:

Tuesday, 29 November 2022 at 3:00 am to Tuesday, 29 November 2022 at 5:00am Eastern


Impact: Downtime is not expected during this release, but performance may be decreased during the deployment widow.

Documentation: Release details can be found within the Ellucian Documentation site:
https://resources.elluciancloud.com/bundle/ellucian_experience_rel_release_notes/page/c_rel_notes_1_49_experience.html


Customer Action: Please see the release documentation for required actions.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Nov 28, 16:30 EST
Nov 28, 2022
Ellucian Experience - Production Environment - EMEA region - Maintenance Notification (EMEA region only)
Completed - The scheduled maintenance has been completed.
Nov 28, 18:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 16:33 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ellucian Experience will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window:

** EU region **
Monday, 28 November 2022 at 9:00 pm GMT to Monday, 28 Novembe 2022 at 11:00 pm GMT

** UAE region **
Tuesday, 29 November 2022 at 1:00 am GST to Tuesday, 29 November 2022 at 3:00 am GST


Impact: Downtime is not expected during this release, but performance may be decreased during the deployment widow.

Documentation: Release details can be found within the Ellucian Documentation site:
https://resources.elluciancloud.com/bundle/ellucian_experience_rel_release_notes/page/c_rel_notes_1_49_experience.html

Customer Action: Please see the release documentation for required actions.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Nov 28, 16:32 EST
Ellucian Experience - Production Environment - APAC region - Maintenance Notification
Completed - The scheduled maintenance has been completed.
Nov 28, 13:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 11:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ellucian Experience will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window:
** Singapore region **
Tuesday, 29 November 2022 at 12:00 am (GMT + 8) to Tuesday, 29 November 2022 at 2:00 am (GMT + 8)

** Sydney region **
Tuesday, 29 November 2022 at 3:00 am AEDT to Tuesday, 29 November 2022 at 5:00 am AEDT


Impact: Downtime is not expected during this release, but performance may be decreased during the deployment widow.

Documentation: Release details can be found within the Ellucian Documentation site:
https://resources.elluciancloud.com/bundle/ellucian_experience_rel_release_notes/page/c_rel_notes_1_49_experience.html


Customer Action: Please see the release documentation for required actions.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Nov 28, 10:45 EST
Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022
Colleague SaaS T3 - Release Updates - Non-Production - November 25, 2022
Completed - The scheduled maintenance has been completed.
Nov 25, 09:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 06:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T3 Release Updates will be deployed in the Non-Production environment. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T3 Release Updates will be deployed in Non-Production on November 25, 2022. The same updates will be deployed in Production on November 28, 2022.

Windows:
Eastern Time Zone - November 25 from 6:00 AM to 9:00 AM
Central/Mountain Time Zone - November 25 from 4:00 AM to 7:00 AM
Pacific Time Zone -November 25 from 3:00 AM to 6:00 AM
Samoa Standard Time - November 25 from 12:00 AM to 3:00 AM

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=0d199f4e974fd9905154d004a253afd1 (Release 035378)
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=2d64026687ccd5d0fb8e43b6cebb3525 (Release 034540)

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Nov 23, 12:11 EST
Nov 24, 2022
CORRECTION: Ellucian Intelligent Learning Platform 5.X Hot Fix - Production Environment (United States/Canada/Latin America)
Completed - The scheduled maintenance has been completed.
Nov 24, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 21:02 EST
Scheduled - The previous post stated this schedule was for the Preview Environment. It is for the Production Environment. Our apologies for any inconvenience.

As part of our ongoing support for customers using Ellucian Intelligent Learning Platform 5.X we are continuing to deliver fixes for critical issues as needed. This notification details the maintenance timeline and planned work.

Activity: Deploy Hot-fix Release 5.5.5.2 into Ellucian Intelligent Learning Platform 5.X Production Environment

Window:
** US & Canada regions **
Wednesday, 23 November 2022 at 9:00 pm Eastern to Thursday, 24 November 2022 at 12:00 am Eastern

Impact: Ellucian Intelligent Learning Platform 5.X will be unavailable during the update.

Dependencies: None

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Team
Nov 22, 14:01 EST
Ellucian Intelligent Learning Platform 5.X Hot Fix - Preview Environment (United States/Canada/Latin America)
Completed - The scheduled maintenance has been completed.
Nov 24, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 21:02 EST
Scheduled - As part of our ongoing support for customers using Ellucian Intelligent Learning Platform 5.X we are continuing to deliver fixes for critical issues as needed. This notification details the maintenance timeline and planned work.

Activity: Deploy Hot-fix Release 5.5.5.2 into Ellucian Intelligent Learning Platform 5.X Production Environment

Window:
** US & Canada regions **
Wednesday, 23 November 2022 at 9:00 pm Eastern to Thursday, 24 November 2022 at 12:00 am Eastern

Impact: Ellucian Intelligent Learning Platform 5.X will be unavailable during the update.

Dependencies: None

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Team
Nov 22, 12:10 EST
Ellucian Intelligent Learning Platform 5.X Hot Fix - Production Environment (EMEA)
Completed - The scheduled maintenance has been completed.
Nov 24, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 21:02 EST
Scheduled - As part of our ongoing support for customers using Ellucian Intelligent Learning Platform 5.X we are continuing to deliver fixes for critical issues as needed. This notification details the maintenance timeline and planned work.

Activity: Deploy Hot-fix Release 5.5.5.2 into Ellucian Intelligent Learning Platform 5.X Production Environment

Window:
*** Europe customers ***
Thursday, 24 November 2022 at 02:00 AM GMT to Thursday, 24 November 2022 at 05:00 AM GMT

Impact: Ellucian Intelligent Learning Platform 5.X will be unavailable during the update.

Dependencies: None

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Team
Nov 22, 12:05 EST
Nov 23, 2022
Ellucian Intelligent Learning Platform 5.X Hot Fix - Production Environment (APAC)
Completed - The scheduled maintenance has been completed.
Nov 23, 11:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 10:00 EST
Scheduled - As part of our ongoing support for customers using Ellucian Intelligent Learning Platform 5.X we are continuing to deliver fixes for critical issues as needed. This notification details the maintenance timeline and planned work.

Activity: Deploy Hot-fix Release 5.5.5.2 into Ellucian Intelligent Learning Platform 5.X Production Environment

Window:
**Asia Pacific region only **
Thursday, 24 November at 2:00 am AEDT to Thursday, 24 November at 3:00 am AEDT

Impact: Ellucian Intelligent Learning Platform 5.X will be unavailable during the update.

Dependencies: None

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Team
Nov 22, 12:07 EST
Banner SaaS November, 2022 Release - Release 22.11.01-Tier2 Non-Production
Completed - The scheduled maintenance has been completed.
Nov 23, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 00:30 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the following Ellucian Banner SaaS November, 2022 Release 22.11.01-Tier2 will be deployed on the Non-Production environments. This notification details the maintenance timeline and planned work.

Window: November 23rd 2022, 12:30 AM to November 23rd 2022, 5:00 AM Eastern

Impact: The Non-Production environment will be unavailable during the maintenance window.

Production deployment for this release is currently scheduled for November 30th, 2022.

Documentation: Please refer to the following articles for the details in this release:

Release 22.11.01:
Banner - SC California CALBSTU Student BA CALBSTU 8.15.2.3 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=e91359db976e9590a7bcfbc3f153afb0

Banner - SC California CALBSTU Student BA CALBSTU 9.3.28.2 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=3cd5405e97be91107c5bf8e3a253af13

Banner - Document Retention BA DR 8.5.0.4 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=88252909473e1510f5f35555d36d4355

Banner - General - Ethos API DB Upgrade BA ETHOS API DB UPGRADE 9.28.0.2 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=7e199ffa87fa5d10fb8e43b6cebb35c4

Banner - General - Business Process APIs BA GEN BUS PROC API 9.3.30

Banner - General - Integration API BA INTG API 9.28.0.1 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=5fbb5376873e5d10fb8e43b6cebb3523

Banner - Student - Student API BA STU API 9.28.0.1 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=be6d933e873e5d10fb8e43b6cebb353b

Banner - Finance BA FINANCE 9.3.25.1 https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=a98b9fe7472291d024ade731e36d43cb&view=sp

Banner - Finance - Budgeting BA FINANCE 8.14.3 https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=77b603c797f95910ebc2bdcfe153af28&view=sp

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Nov 18, 09:00 EST
Ellucian Intelligent Learning Platform 5.X Hot Fix - Preview Environment (United States/Canada/Latin America)
Completed - The scheduled maintenance has been completed.
Nov 23, 00:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 21:01 EST
Scheduled - As part of our ongoing support for customers using Ellucian Intelligent Learning Platform 5.X we are continuing to deliver fixes for critical issues as needed. This notification details the maintenance timeline and planned work.

Activity: Deploy Hot-fix Release 5.5.5.2 into Ellucian Intelligent Learning Platform 5.X Preview Environment

Window:
** US & Canada regions **
Tuesday, 22 November 2022 at 9:00 pm Eastern to Wednesday, 23 November 2022 @ 12:00 am Eastern

Impact: Ellucian Intelligent Learning Platform 5.X will be unavailable during the update.

Dependencies: None

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud
Nov 21, 17:45 EST
Ellucian Intelligent Learning Platform 5.X Hot Fix - Preview Environment (EMEA)
Completed - The scheduled maintenance has been completed.
Nov 23, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 21:01 EST
Scheduled - As part of our ongoing support for customers using Ellucian Intelligent Learning Platform 5.X we are continuing to deliver fixes for critical issues as needed. This notification details the maintenance timeline and planned work.

Activity: Deploy Hot-fix Release 5.5.5.2 into Ellucian Intelligent Learning Platform 5.X Preview Environment

Window:
*** Europe customers ***
Wednesday, 23 November 2022 at 02:00 AM GMT to Wednesday, 23 November 2022 at 05:00 AM GMT

Impact: Ellucian Intelligent Learning Platform 5.X will be unavailable during the update.

Dependencies: None

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud
Nov 21, 17:42 EST
Nov 22, 2022
Ellucian Intelligent Learning Platform 5.X Hot Fix - Preview Environment (APAC)
Completed - The scheduled maintenance has been completed.
Nov 22, 11:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 10:00 EST
Scheduled - As part of our ongoing support for customers using Ellucian Intelligent Learning Platform 5.X we are continuing to deliver fixes for critical issues as needed. This notification details the maintenance timeline and planned work.

Activity: Deploy Hot-fix Release 5.5.5.2 into Ellucian Intelligent Learning Platform 5.X Preview Environment
Window:
**Asia Pacific region only **
Wednesday, 23 November at 2:00 am AEDT to Wednesday, 23 November at 3:00 am AEDT

Impact: Ellucian Intelligent Learning Platform 5.X will be unavailable during the update.

Dependencies: None

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud
Nov 21, 17:43 EST
Nov 21, 2022
Ellucian Insights Hot Fix - All Environments - All Regions
Completed - The scheduled maintenance has been completed.
Nov 21, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 20:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Hot Fix for Ellucian Insights will be deployed in all environments. This notification details the maintenance timeline and planned work.

Window:

Monday, 21 November 2022 at 8:00 p.m. to Monday, 21 November 2022 at 10:00 p.m. Eastern

Activity: Deploy Hot Fix 0.8.1 in all environments.

Impact: There will be no downtime for this update.

Documentation:
This Hot Fix contains a library update to incorporate enhancements for improved handling of noncharacter UTF-8 code points.

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,

Your Ellucian Cloud Services Team
Nov 18, 14:00 EST
Ellucian Experience - Test Environment - Maintenance Notification all regions
Completed - The scheduled maintenance has been completed.
Nov 21, 12:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 10:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ellucian Experience will be deployed in the Test environment. This notification details the maintenance timeline and planned work.

Window: Monday, 21 November 2022 at 10:00 am to Monday, 21 November 2022 at 12:00 pm Eastern

Note: This update will be deployed to the Production environment on Monday, 28 November 2022.
Impact: Downtime is not expected during this release, but performance may be decreased during the deployment widow.

Documentation: Release details can be found within the Ellucian Documentation site:
https://resources.elluciancloud.com/bundle/ellucian_experience_rel_release_notes/page/c_rel_notes_1_49_experience.html


Customer Action: No customer actions are required for this release.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Nov 18, 16:00 EST
Nov 20, 2022
Ellucian Elevate Upgrade 8.29.1.0 to the Production Environment
Completed - The scheduled maintenance has been completed.
Nov 20, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 20:30 EST
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Elevate Upgrade 8.29.1.0 will be deployed to the Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the US only ***
Saturday, 19th November - starting at 11:30 p.m. Eastern and concluding on Sunday, 20th November at 3:30 a.m. Eastern.

*** This notification is for our customers in the US2 only *** ( ACCS schools only)
Sunday, 20th November - starting at 4:00 a.m. Eastern and concluding on Sunday, 20th November at 7:00 a.m. Eastern.

*** This notification is for our customers in the Canada region only ***
Saturday, 19th November - starting at 8:30 p.m. Eastern and concluding on Saturday, 19th November at 10:30 p.m. Eastern.

Activity: Deploy Elevate Upgrade 8.29.1.0 to the Production environment.

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link:
https://resources.elluciancloud.com/en-GB/bundle/elevate_rel_release_notes/page/c_82910_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team
Nov 17, 09:02 EST
Nov 19, 2022
Microsoft Dynamics 365 Service Update: Non-Prod (APAC)
Completed - The scheduled maintenance has been completed.
Nov 19, 08:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 20:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, a mandatory service update is planned for Microsoft Dynamics 365. This service update does not require your institution to engage, configure, or test as there are no new features being released or corrected.

*** Singapore customers ***
Starting Saturday, 19 November 2022 at 9:00 AM SGT and concluding by Saturday, 19 November 2022 at 9:00 PM SGT

*** Australia customers ***
Starting Saturday, 19 November 2022 at 12:00 PM AEDT and concluding by Sunday, 20 November 2022 at 12:00 AM AEDT

This service update is mandatory and only impacts Ellucian CRM customers in the APAC region.

This service update is mandatory and only impacts Ellucian CRM Advance customers in the APAC region. All CRM Advance Production environments will be offline during the first hour of the service update and a maintenance page will be posted informing your staff of the outage. Each individual environment will also be offline as it is upgraded. You will be notified via your Ellucian CRM distribution email address when the maintenance starts and once your environment is available.

If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after this service update, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.


Thank you,
Ellucian Cloud Team
Nov 9, 16:00 EST
Microsoft Dynamics 365 Service Update: Prod
Completed - The scheduled maintenance has been completed.
Nov 19, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 20:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, a mandatory service update is planned for Microsoft Dynamics 365. This service update does not require your institution to engage, configure, or test as there are no new features being released or corrected.

*** United States and Canada customers ***
Starting Friday, November 18, 2022 at 8:00 PM EDT and concluding by Saturday, November 19, 2022 at 8:00 AM EDT

This service update is mandatory and only impacts Ellucian CRM Advance customers in the United States and Canada regions. All CRM Advance Production environments will be offline during the first hour of the service update and a maintenance page will be posted informing your staff of the outage. Each individual environment will also be offline as it is upgraded. You will be notified via your Ellucian CRM Advance distribution email address when the maintenance starts and once your environment is available.

If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after this service update, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.


Thank you,
Ellucian Cloud Team
Nov 9, 16:01 EST
Microsoft Dynamics 365 Service Update: Prod (EMEA)
Completed - The scheduled maintenance has been completed.
Nov 19, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 20:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, a mandatory service update is planned for Microsoft Dynamics 365. This service update does not require your institution to engage, configure, or test as there are no new features being released or corrected.

*** European Customers ***
Starting Saturday, 19 November 2022 at 1:00 AM GMT and concluding by Saturday, 19 November 2022 at 1:00 PM GMT
*** Middle East customers ***
Starting Friday, 18 November 2022 at 5:00 AM GST and concluding by Saturday, 19 November 2022 at 5:00 PM GST

This service update is mandatory and only impacts Ellucian CRM Advance customers in the EMEA region.
All CRM Advance Production environments will be offline during the first hour of the service update and a maintenance page will be posted informing your staff of the outage. Each individual environment will also be offline as it is upgraded. You will be notified via your Ellucian CRM distribution email address when the maintenance starts and once your environment is available.

If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after this service update, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.


Thank you,
Ellucian Cloud Team
Nov 9, 16:03 EST
Actualización de servicio de Microsoft Dynamics 365: Prod (LAC)
Completed - The scheduled maintenance has been completed.
Nov 19, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 20:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Como parte de nuestras mejoras continuas de entrega de SaaS para los clientes que usan Ellucian CRM Advance en la nube, se planea una actualización de servicio obligatoria para Microsoft Dynamics 365. Esta actualización de servicio no requiere que su institución active, configure o pruebe, ya que no se están publicando o corrigiendo nuevas características.

Clientes en Latinoamérica ***
A partir del viernes 18 de noviembre de 2022 a las 6:00 PM EDT y concluyendo el sábado 19 de noviembre de 2022 a las 8:00 AM EDT
Esta actualización del servicio es obligatoria y solo afecta a los clientes de Ellucian CRM Advance en América Latina. Todos los entornos de producción de CRM Advance estarán fuera de línea durante la primera hora de la actualización del servicio y se publicará una página de mantenimiento informando a su personal de la interrupción. Cada entorno individual también estará fuera de línea a medida que se actualice. Se le notificará a través de su dirección de correo electrónico de distribución de Ellucian CRM cuando comience el mantenimiento y una vez que su entorno esté disponible.
Si no es cliente de ninguna de las regiones enumeradas en esta notificación, seleccione "Administrar su suscripción" en la parte inferior de este correo electrónico para actualizar su preferencia regional para su(s) solución(es) de Ellucian CRM.

Si tiene problemas después de esta actualización del servicio, póngase en contacto con Action Line. Si tiene alguna pregunta o inquietud, comuníquese con su Gerente de éxito del cliente. Si actualmente está implementando su solución Ellucian CRM, póngase en contacto con su Project Manager.

Gracias

Equipo de Ellucian Cloud
Nov 9, 16:00 EST
Ellucian Quercus Upgrade 8.29.1.0 to the Production Environment (APAC)
Completed - The scheduled maintenance has been completed.
Nov 19, 07:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 05:30 EST
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus Upgrade 8.29.1.0 will be deployed to the Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the APAC region only ***
Saturday, 19th November - starting at 9:30 p.m. AEDT and concluding on Saturday, 19th November at 11:30 p.m. AEDT.

Activity: Deploy Quercus Upgrade 8.29.1.0 to the Production environment.

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link:
https://resources.elluciancloud.com/en-GB/bundle/quercus_rel_aus_release_notes/page/c_82910_au_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team
Nov 17, 09:01 EST
Nov 18, 2022
Ellucian Quercus Upgrade 8.29.1.0 to the Production Environment (EMEA)
Completed - The scheduled maintenance has been completed.
Nov 18, 22:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 20:30 EST
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus Upgrade 8.29.1.0 will be deployed to the Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the EMEA region only ***
Saturday, 19th November - starting at 1:30 a.m. GMT and concluding on Saturday, 19th November at 3:30 a.m. GMT.

Activity: Deploy Quercus Upgrade 8.29.1.0 to the Production environment.

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link:
https://resources.elluciancloud.com/en-GB/bundle/quercus_rel_release_notes/page/c_82910_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team
Nov 17, 09:02 EST
Ellucian Insights Maintenance Update
Completed - The scheduled maintenance has been completed.
Nov 18, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 20:02 EST
Update - An incorrect link to the release documentation was posted in the previous notification. The correct link to the release documentation is https://resources.elluciancloud.com/bundle/ellucian_insights_rel_release_notes/page/c_release_notes_insights_080.html We apologize for any confusion this may have caused.
Nov 15, 13:40 EST
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Insights will be deployed in all environments. This notification details the maintenance timeline and planned work.

Window:

Thursday, 17 November 2022 at 8:00 p.m. to Friday, November 18, 2022 at 5:00 a.m. Eastern

Activity: Deploy release in all environments.

Impact: There will be approximately 1-5 minutes of downtime in the US region for this update.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=629f5ed7971add98ebc2bdcfe153af80

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Nov 15, 13:00 EST
← Incident History Powered by Atlassian Statuspage