Ellucian Cloud Status

All Systems Operational

About This Site

Ellucian Cloud planned maintenance or unplanned service impacting events affecting multiple client production systems are announced and logged on this page.

To report production system outages or request immediate attention of the Ellucian Enterprise Operations Center (EOC) please call:
+1 (844) 358-7222 (US/Canada Toll Free) or +1 (407) 215-3970 (International Toll), Use Prompt 3

Application Hosting Services (AHS) Operational

Ellucian SaaS Operational

Ellucian Banner SaaS Operational

Ellucian Colleague SaaS Operational

Ellucian Advance (APAC) Operational

Ellucian Advance (EMEA) Operational

Ellucian Advance (LAC) Operational

Ellucian Advance Operational

Ellucian Advise (APAC) Operational

Ellucian Advise (EMEA) Operational

Ellucian Advise (LAC) Operational

Ellucian Advise Operational

Ellucian Elevate Operational

Ellucian eTranscripts Operational

Ellucian Experience Operational

Ellucian Mobile Cloud Operational

Ellucian Recruit (APAC) Operational

Ellucian Recruit (EMEA) Operational

Ellucian Recruit (LAC) Operational

Ellucian Recruit Operational

Ellucian Quercus (EMEA) Operational

Ellucian Quercus (APAC) Operational

Ellucian Intelligent Learning Platform 4.X - APAC Operational

Ellucian Intelligent Learning Platform 4.X - EMEA Operational

Ellucian Intelligent Learning Platform 4.X - United States/Canada/Latin America Operational

Ellucian Intelligent Learning Platform 5.X - APAC Operational

Ellucian Intelligent Learning Platform 5.X - EMEA Operational

Ellucian Intelligent Learning Platform 5.X - United States/Canada/Latin America Operational

Ellucian Theme Editor Operational

Ellucian Workflow - U.S. Operational

Ellucian Workflow - Australia Operational

Ellucian Workflow - Canada Operational

Ellucian Workflow - Europe Operational

Ellucian Ethos Platform Operational

Ellucian Analytics - Canada Operational

Ellucian Analytics - Europe Operational

Ellucian Analytics - U.S. Operational

Ethos Data Access - Canada Operational

Ethos Data Access - Europe Operational

Ethos Data Access - U.S. Operational

Ethos Extend Operational

Ethos Integration - Australia Operational

Ethos Integration - Canada Operational

Ethos Integration - Europe Operational

Ethos Integration - U.S. Operational

Monitoring Operational

AWS Health Status Operational

AWS ec2-us-east-1 Operational

AWS ec2-us-west-2 Operational

AWS ec2-eu-west-1 Operational

AWS ec2-ca-central-1 Operational

AWS rds-us-east-1 Operational

AWS rds-us-west-2 Operational

AWS rds-eu-west-1 Operational

AWS rds-ca-central-1 Operational

AWS s3-us-standard Operational

AWS route53 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Ethos Data Access Maintenance Release - PROD Environment EU Region Only Sep 28, 08:00-12:00 EDT

ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ethos Data Access will be deployed in the PROD environment. This notification details the maintenance timeline and planned work.

Window:
** EU Region **
Monday, 28 September @ 1:00 PM BST (GMT+1) to Monday, 28 September @ 5:00 PM BST (GMT+1)

** AU Region **
Monday, 28 September @ 10:00 PM AEST (GMT+10) to Tuesday, 29 September @ 2:00 AM AEST (GMT+10)

Activity: Deploy release in the Prod environment.
Documentation: Release documentation can be found on the Ellucian Customer Center
https://ellucian.force.com/clients/a111M00000OIJFl

Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads or Analytics loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.

Dependencies: None

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Sep 25, 16:33 EDT

Ethos Data Access Maintenance Release - PROD Environment US and CA Regions Only Sep 28, 20:00 - Sep 29, 00:00 EDT

ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ethos Data Access will be deployed in the PROD environment. This notification details the maintenance timeline and planned work.

Window:
** US and CA Region **
0September 28th 08:00 PM Eastern to September 29th 12:00 AM Eastern

Activity: Deploy release in the Prod environment.

Documentation: Release documentation can be found on the Ellucian Customer Center
https://ellucian.force.com/clients/a111M00000OIJFl

Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads or Analytics loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.

Dependencies: None

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Sep 25, 16:36 EDT

Maintenance Notification - Ethos Integration - all regions Sep 30, 10:00-10:30 EDT

ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** All regions **
Window: 09/30/2020 @ 10:00 a.m. to 09/30/2020 @ 10:30 a.m. Eastern

Activity: Deploy release in the Test and Production environments.

Impact: No Impact, the application will be accessible during the maintenance window.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://ellucian.force.com/clients/a111M00000QcKuf

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Sep 25, 14:30 EDT

Ellucian CRM Upgrade Notification: Ellucian CRM Advance 3.1 Non-Prod Oct 12, 09:00 - Oct 19, 09:00 EDT

ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, this notice is to inform you of plans to upgrade your Ellucian CRM deployment(s) within the Ellucian Cloud.

TARGETED NON-PROD UPGRADE WINDOW:
Ellucian CRM Advance Non-Prod, October 12, 2020 - October 18, 2020

Your specific date and time will be shared directly with you via your Ellucian CRM distribution email following this message by EOD on September 24, 2020.

For all customers with Prod environments, to mitigate upgrade risk, Ellucian will be cloning your Prod environment down to your Non-Prod environment(s). If configurations are present within your Non-Prod environment(s) that you wish to retain, please act by transferring these configurations into your Prod environment. Ellucian Cloud Engineers are not responsible for transferring any configurations.

If you do not receive a direct email outlining your specific upgrade date and time, please contact your Customer Success Manager. If you are an implementing customer, please contact your Ellucian Project Manager.

TARGETED PROD UPGRADE WINDOW:
Ellucian CRM Advance Prod, November 8, 2020 - November 11, 2020

You will receive another update regarding the Ellucian CRM Advance Prod upgrades after the Non-Prod upgrade windows are completed.

IMPORTANT INFORMATON:
The Ellucian CRM Advance 3.1 upgrade will be constructed to execute a Dynamics 365 update on the first day of the upgrade windows and starting on the second day, the upgrade to Ellucian CRM Advance will begin deployment.

As a result you will have two down-time windows; one for the Dynamics 365 update and one for the actual upgrade to your Ellucian CRM Advance environment. You will receive two emails to your Ellucian CRM Advance distribution email specifying these days.

RELEASE INFORMATION:
Launch event details may be found on Communities here:
https://ecommunities.ellucian.com/message/310242#310242

Details about CRs found in this upgrade may be found on Customer Center here:
https://ellucian.force.com/clients/s/releases/a111M00000QCDJGQA5/crm-advance-31

USER ACCEPTANCE TESTING:
Ellucian will provide a minimum of 3-weeks for testing between you Non-Prod and Prod upgrades, per our SaaS policy. It is expected that current business operations are tested after all Ellucian CRM upgrades. The goal of the testing is to verify that current business operations are unimpeded. New feature functionality must be configured and may be configured after the upgrade.

Should you encounter issues after this upgrade, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
Posted on Sep 23, 17:22 EDT

Past Incidents

Sep 28, 2020

No incidents reported today.

Sep 27, 2020

No incidents reported.

Sep 26, 2020

No incidents reported.

Sep 25, 2020

Ethos Data Access Maintenance Release - Preview Environment - US Region Only - window extended

Completed - The scheduled maintenance has been completed.
Sep 25, 18:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 12:01 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the window for the Maintenance Update for Ethos Data Access for the Preview environment has been extended until 9/25/2020 @ 6:00 PM.

Documentation: Release documentation can be found on the Ellucian Customer Center
https://ellucian.force.com/clients/a111M00000OIJFl

Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads or Analytics loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.

Dependencies: None

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Sep 25, 11:53 EDT

Maintenance Notification Ellucian Analytics Hot Fix – All Environments – All regions

Completed - The scheduled maintenance has been completed.
Sep 25, 12:00 EDT

Update - Maintenace extended by 2 hours
Sep 25, 09:47 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 08:40 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
As part of our ongoing efforts to optimize service, Ellucian needs to apply Analytics 2020.3.0.1 hotfix in the Ellucian Analytics Production and Test environments.

Window: 09/24 @ 8:00 PM Eastern to 09/25 @ 6:00 AM Eastern

Impact: Ellucian Analytics will be unavailable during the maintenance window.

Documentation: Release documentation can be found on the Ellucian Customer Center:
https://ellucian.force.com/clients/s/releases/a111M00000QbmTc/ellucian-analytics-2020301

Please also see the Ellucian Analytics Release Notes Page:
https://resources.elluciancloud.com/bundle/ellucian_analytics_rel_release_notes/page/c_ellucian_analytics_2020_301.html

Dependencies: None.

Pre Release-Customer Action: Please make sure no Analytics Load Pipeline jobs are in progress nor scheduled to begin during the maintenance window. While Analytics Refresh Pipeline job may run during the maintenance window, any job errors during the maintenance window should be ignored as all data will be refreshed during the next successful refresh job.

Post Release-Customer Action: As a result of this hotfix, customers with one or both of these content areas must take required actions.
• Finance
• Student
Tip: If your institution uses both domains, you may run the Analytics Load Pipeline job for all domains at the same time rather than separately loading each domain. This may be a time saving approach.

Required action: Finance content
In Ellucian Analytics, run the Analytics Load Pipeline job for the Finance domain.

Required action: Student content
In Ellucian Analytics, run the Analytics Load Pipeline job for the Student domain.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,

Your Ellucian Cloud Services Team
Sep 25, 08:38 EDT

Maintenance Notification Ellucian Analytics Hot Fix – All Environments – All regions

Completed - The scheduled maintenance has been completed.
Sep 25, 08:00 EDT

Update - Extended by two hours.
Sep 25, 05:34 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 20:00 EDT

Ethos Data Access Maintenance Release - Preview Environment - US and CA Regions Only

Completed - The scheduled maintenance has been completed.
Sep 25, 08:00 EDT

Update - Maintenance extended till 8 am EST
Sep 25, 05:59 EDT

Update - Maintenance extended till 6 am EST
Sep 25, 03:49 EDT

Update - Maintenance extended by another 4 hours
Sep 24, 23:11 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 20:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ethos Data Access will be deployed in the Preview environment. This notification details the maintenance timeline and planned work.

Note: This Maintenance Update will be deployed in Production on 09/28/2020.

Window:
** US and CA Region **
September 24th 08:00 PM Eastern to September 25th 12:00 AM Eastern

Activity: Deploy release in the Preview environment.

Documentation: Release documentation can be found on the Ellucian Customer Center
https://ellucian.force.com/clients/a111M00000OIJFl

Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads or Analytics loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.

Dependencies: None

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Sep 21, 15:14 EDT

Colleague SaaS T1 Q3 - Release Updates - Non-Production

Completed - The scheduled maintenance has been completed.
Sep 25, 04:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 21:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T1 Q3 Release Updates will be deployed on the Non-Production environments. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T1 Q3 Release Updates will be deployed in Non-Production on 09/24/2020 and the same update will be deployed in Production on 10/28/2020 at 9:00 pm.

Windows:
Eastern Time Zone - 09/24/2020, 9:00 PM to 09/25/2020, 4:00 AM Eastern
Central/Mountain Time Zone - 09/24/2020, 10:00 PM to 09/25/2020, 4:00 AM Eastern
Western Time Zone - 09/24/2020, 11:00 PM to 09/25/2020 , 4:00 AM Eastern

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

https://ellucian.force.com/clients/s/article/Colleague-Releases-September-2020

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Sep 22, 12:24 EDT

Sep 24, 2020

Ethos Data Access Maintenance Release - Preview Environment - EU Region Only

Completed - The scheduled maintenance has been completed.
Sep 24, 12:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 08:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ethos Data Access will be deployed in the Preview environment. This notification details the maintenance timeline and planned work.

Note: This Maintenance Update will be deployed in Production on 09/28/2020.

Window:
** EU Region **
Thursday, 24 September @ 1:00 PM BST (GMT+1) to Thursday, 24 September @ 5:00 PM BST (GMT+1)

** AU Region **
Thursday, 24 September @ 10:00 PM AEST (GMT+10) to Friday, 25 September @ 2:00 AM AEST (GMT+10)

Activity: Deploy release in the Preview environment.

Documentation: Release documentation can be found on the Ellucian Customer Center
https://ellucian.force.com/clients/a111M00000OIJFl

Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads or Analytics loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.

Dependencies: None

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Sep 21, 15:04 EDT

Ellucian CRM SaaS August 2020 Hot Fix: Ellucian CRM Advance Prod (APAC)

Completed - The scheduled maintenance has been completed.
Sep 24, 11:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 09:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, we are continuing to deliver hot fix to resolve critical Change Requests (CRs) on a monthly basis.

This hot fix does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this hot fix can be found here:
https://ellucian.force.com/clients/s/releases/a111M00000QcH0T/crm-advance-september-2020-hot-fix

WINDOW:
*** Australia customers ***
Starting Thursday, 24 September 2020 at 11:00 PM AEST and concluding by Friday, 25 September 2020 at 01:00 AM AEST

IMPACT:
This hot fix impacts all Ellucian CRM Advance Prod environments in the APAC region. There is no expected downtime during the hot fix however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the hot fix, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
Sep 22, 17:05 EDT

Ellucian CRM SaaS Maintenance Update: Ellucian CRM Recruit Prod (APAC)

Completed - The scheduled maintenance has been completed.
Sep 24, 11:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 09:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis.

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this update can be found on Customer Center here:
https://ellucian.force.com/clients/s/releases/a111M00000QEeMsQAL/recruit-saas-2020-september-maintenance-update

WINDOW:
*** Australia customers ***
Starting Thursday, 24 September 2020 at 11:00 PM AEST and concluding by Friday, 25 September 2020 at 01:00 AM AEST

IMPACT:
This MU impacts all Ellucian CRM Recruit Prod environments in the APAC region. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
Sep 22, 17:03 EDT

Ellucian Elevate Upgrade 8.21.0.5 - PROD Environment

Completed - The scheduled maintenance has been completed.
Sep 24, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 00:01 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Elevate 8.21.0.5 will be deployed to the PROD environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the US only ***
Thursday September 24th - starting at 4:00 a.m. Eastern and concluding on Thursday September 24th at 8:00 a.m. Eastern.
*** This notification is for our customers in the Canada region only ***
Thursday September 24th - starting at 12:00 a.m. Eastern and concluding on Thursday September 24th at 4:00 a.m. Eastern.

Activity: Deploy Elevate release 8.21.0.5 to the PROD environment.

Impact: The PROD environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on
https://resources.elluciancloud.com/bundle/elevate_rel_release_notes/page/c_82105_rel_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment, Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Sep 23, 09:40 EDT

Sep 23, 2020

Actualización de mantenimiento de Ellucian CRM SaaS: Ellucian CRM Recruit Prod (LAC)

Completed - The scheduled maintenance has been completed.
Sep 23, 22:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 20:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Como parte de nuestras mejoras continuas de entrega en SaaS para los clientes que usan Ellucian CRM Recruit en la nube, cada mes proporcionamos MU (Maintenance Updates - actualizaciones de mantenimiento) para resolver las CR (Change Requests - solicitudes de cambio) críticas.

Esta MU no requiere que su institución participe, configure o pruebe las actualizaciones ya que no se liberan nuevas características. Todas las correcciones ocurren fuera del proceso de administración de la solución.

Los detalles acerca de las CR incluidas en esta actualización se pueden encontrar en el Centro de Atención a Clientes aquí:
https://ellucian.force.com/clients/s/releases/a111M00000QEeMsQAL/recruit-saas-2020-september-maintenance-update

FECHA Y HORA:
*** Clientes en Latinoamérica ***
Inicia el miércoles 23 de septiembre de 2020 a las 8:00 p.m. EDT y concluye el miércoles 23 de septiembre de 2020 a las 10:00 p.m. EDT

IMPACTO:
Esta MU impacta a todos los ambientes Ellucian CRM Recruit Prod en las regiones de Latinoamérica. No se espera tiempo de inactividad durante la entrega de la MU; sin embargo, puede experimentar lentitud intermitente o una desconexión ocasional de su ambiente.

ACCIÓN REQUERIDA:
No se requiere ninguna acción en este momento, el anuncio es informativo.

IMPORTANTE:
Si usted no es un cliente que se encuentre en cualquiera de las regiones indicadas en esta notificación, por favor seleccione «Administrar su suscripción» en la parte inferior de este correo electrónico para actualizar su preferencia de región para sus soluciones de Ellucian CRM.

Si encuentra algún problema después de la entrega de la MU, por favor comuníquese con Action Line. Si tiene alguna pregunta o inquietud, por favor contacte a su Gerente de Éxito del Cliente (CSM). Si actualmente está implementando su solución de Ellucian CRM, por favor comuníquese con su Gerente de Proyecto (PM).

Gracias,
Equipo de Ellucian Cloud
Sep 22, 17:11 EDT

Ellucian CRM SaaS September 2020 Hot Fix: Ellucian CRM Advance Prod

Completed - The scheduled maintenance has been completed.
Sep 23, 22:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 20:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, we are continuing to deliver hot fixes to resolve critical Change Requests (CRs) on a monthly basis.

This hot fix does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this hot fix can be found here:
https://ellucian.force.com/clients/s/releases/a111M00000QcH0T/crm-advance-september-2020-hot-fix

WINDOW:
*** United States and Canada customers ***
Starting Wednesday, September 23, 2020 at 8:00 PM EDT and concluding by Wednesday, September 23, 2020 at 10:00 PM EDT

IMPACT:
This hot fix impacts all Ellucian CRM Advance Prod environments in the United States and Canada regions. There is no expected downtime during the hot fix however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the hot fix, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
Sep 22, 17:08 EDT

Ellucian CRM SaaS Maintenance Update: Ellucian CRM Recruit Prod (EMEA)

Completed - The scheduled maintenance has been completed.
Sep 23, 22:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 20:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis.

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this update can be found on Customer Center here:
https://ellucian.force.com/clients/s/releases/a111M00000QEeMsQAL/recruit-saas-2020-september-maintenance-update

WINDOW:
*** Europe customers ***
Starting Thursday, 24 September 2020 at 01:00 AM BST and concluding by Thursday, 24 September 2020 at 03:00 AM BST

*** Middle East customers ***
Starting Thursday, 24 September 2020 at 04:00 AM GST and concluding by Thursday, 24 September 2020 at 06:00 AM GST

IMPACT:
This MU impacts all Ellucian CRM Recruit Prod environments in the EMEA region. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
Sep 22, 17:01 EDT

Ellucian CRM SaaS Maintenance Update: Ellucian CRM Recruit Prod

Completed - The scheduled maintenance has been completed.
Sep 23, 22:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 20:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis.

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this update can be found on Customer Center here:
https://ellucian.force.com/clients/s/releases/a111M00000QEeMsQAL/recruit-saas-2020-september-maintenance-update

WINDOW:
*** United States and Canada customers ***
Starting Wednesday, September 23, 2020 at 8:00 PM EDT and concluding by Wednesday, September 23, 2020 at 10:00 PM EDT

IMPACT:
This MU impacts all Ellucian CRM Recruit Prod environments in the United States and Canada regions. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
Sep 22, 16:58 EDT

Sep 22, 2020

Ellucian Quercus Upgrade 8.21.0.5 to the TEST Environment (EMEA)

Completed - The scheduled maintenance has been completed.
Sep 22, 17:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 13:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Quercus 8.21.0.5 will be deployed to the TEST environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the EMEA region only ***
Tuesday September 22th - starting at 6:00 p.m. BST (GMT+1) and concluding on Tuesday September 22th at 10:00 p.m BST (GMT+1).

Activity: Deploy Quercus release 8.21.0.5 to the TEST environment.

Impact: The TEST environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on:
https://resources.elluciancloud.com/bundle/quercus_rel_release_notes/page/c_82105_rel_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Sep 21, 09:33 EDT

Actualización de mantenimiento de Ellucian CRM SaaS: Ellucian CRM Recruit Non-Prod (LAC)

Completed - The scheduled maintenance has been completed.
Sep 22, 16:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 14:02 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Como parte de nuestras mejoras continuas de entrega en SaaS para los clientes que usan Ellucian CRM Recruit en la nube, cada mes proporcionamos MU (Maintenance Updates - actualizaciones de mantenimiento) para resolver las CR (Change Requests - solicitudes de cambio) críticas.

Esta MU no requiere que su institución participe, configure o pruebe las actualizaciones ya que no se liberan nuevas características. Todas las correcciones ocurren fuera del proceso de administración de la solución.

Los detalles acerca de las CR incluidas en esta actualización se pueden encontrar en el Centro de Atención a Clientes aquí:
https://ellucian.force.com/clients/s/releases/a111M00000QEeMsQAL/recruit-saas-2020-september-maintenance-update

FECHA Y HORA:
*** Clientes en Latinoamérica ***
Inicia el martes 22 de septiembre de 2020 a las 2:00 p.m. EDT y concluye el martes 22 de septiembre de 2020 a las 4:00 p.m. EDT

IMPACTO:
Esta MU impacta únicamente a los ambientes Ellucian CRM Recruit Non-Prod en las regiones de Latinoamérica. No se espera tiempo de inactividad durante la entrega de la MU; sin embargo, puede experimentar lentitud intermitente o una desconexión ocasional de su ambiente.

ACCIÓN REQUERIDA:
No se requiere ninguna acción en este momento, el anuncio es informativo.

IMPORTANTE:
Si usted no es un cliente que se encuentre en cualquiera de las regiones indicadas en esta notificación, por favor seleccione «Administrar su suscripción» en la parte inferior de este correo electrónico para actualizar su preferencia de región para sus soluciones de Ellucian CRM.

Si encuentra algún problema después de la entrega de la MU, por favor comuníquese con Action Line. Si tiene alguna pregunta o inquietud, por favor contacte a su Gerente de Éxito del Cliente (CSM). Si actualmente está implementando su solución de Ellucian CRM, por favor comuníquese con su Gerente de Proyecto (PM).

Gracias,
Equipo de Ellucian Cloud
Sep 21, 17:37 EDT

Ellucian CRM SaaS September 2020 Hot Fix: Ellucian CRM Advance Non-Prod

Completed - The scheduled maintenance has been completed.
Sep 22, 16:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 14:02 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, we are continuing to deliver hot fixes to resolve critical Change Requests (CRs) on a monthly basis.

This hot fix does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this hot fix can be found here:
https://ellucian.force.com/clients/s/releases/a111M00000QcH0T/crm-advance-september-2020-hot-fix

WINDOW:
*** United States and Canada customers ***
Starting Tuesday, September 22, 2020 at 2:00 PM EDT and concluding by Tuesday, September 22, 2020 at 4:00 PM EDT

IMPACT:
This hot fix only impacts Ellucian CRM Advance Non-Prod environments in the United States and Canada regions. There is no expected downtime during the hot fix however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the hot fix, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
Sep 21, 17:36 EDT

Ellucian CRM SaaS Maintenance Update: Ellucian CRM Recruit Non-Prod (EMEA)

Completed - The scheduled maintenance has been completed.
Sep 22, 16:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 14:02 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis.

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this update can be found on Customer Center here:
https://ellucian.force.com/clients/s/releases/a111M00000QEeMsQAL/recruit-saas-2020-september-maintenance-update

WINDOW:
*** Europe customers ***
Starting Tuesday, 22 September 2020 at 07:00 PM BST and concluding by Tuesday, 22 September 2020 at 09:00 PM BST

*** Middle East customers ***
Starting Tuesday, 22 September 2020 at 10:00 PM GST and concluding by Wednesday, 23 September 2020 at 00:01 AM GST

IMPACT:
This MU only impacts Ellucian CRM Recruit Non-Prod environments in the EMEA region. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
Sep 21, 17:26 EDT

Ellucian CRM SaaS September 2020 Hot Fix: Ellucian CRM Advance Non-Prod (APAC)

Completed - The scheduled maintenance has been completed.
Sep 22, 16:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 14:01 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, we are continuing to deliver hot fixes to resolve critical Change Requests (CRs) on a monthly basis.

This hot fix does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this hot fix can be found here:
https://ellucian.force.com/clients/s/releases/a111M00000QcH0T/crm-advance-september-2020-hot-fix

WINDOW:
*** Australia customers ***
Starting Wednesday, 23 September at 04:00 AM AEST and concluding by Wednesday, 23 September 2020 at 06:00 AM AEST

IMPACT:
This hot fix only impacts Ellucian CRM Advance Non-Prod environments in the APAC region. There is no expected downtime during the hot fix however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the hot fix, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
Sep 21, 17:20 EDT

Ellucian CRM SaaS Maintenance Update: Ellucian CRM Recruit Non-Prod

Completed - The scheduled maintenance has been completed.
Sep 22, 16:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 14:01 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis.

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this update can be found on Customer Center here:
https://ellucian.force.com/clients/s/releases/a111M00000QEeMsQAL/recruit-saas-2020-september-maintenance-update

WINDOW:
*** United States and Canada customers ***
Starting Tuesday, September 22, 2020 at 2:00 PM EDT and concluding by Tuesday, September 22, 2020 at 4:00 PM EDT

IMPACT:
This MU only impacts Ellucian CRM Recruit Non-Prod environments in the United States and Canada regions. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
Sep 21, 17:20 EDT

Ellucian CRM SaaS September 2020 Hot Fix: Ellucian CRM Advance Non-Prod (EMEA)

Completed - The scheduled maintenance has been completed.
Sep 22, 16:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 14:01 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, we are continuing to deliver hot fixes to resolve critical Change Requests (CRs) on a monthly basis.

This hot fix does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this hot fix can be found here:
https://ellucian.force.com/clients/s/releases/a111M00000QcH0T/crm-advance-september-2020-hot-fix

WINDOW:
*** Middle East customers ***
Starting Tuesday, 22 September 2020 at 10:00 PM GST and concluding by Wednesday, 23 September 2020 at 12:01 AM GST

IMPACT:
This hot fix only impacts Ellucian CRM Advance Non-Prod environments in the EMEA region. There is no expected downtime during the hot fix however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the hot fix, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
Sep 21, 17:17 EDT

Ellucian CRM SaaS Maintenance Update: Ellucian CRM Recruit Non-Prod (APAC)

Completed - The scheduled maintenance has been completed.
Sep 22, 16:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 14:01 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis.

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this update can be found on Customer Center here:
https://ellucian.force.com/clients/s/releases/a111M00000QEeMsQAL/recruit-saas-2020-september-maintenance-update

WINDOW:
*** Singapore customers ***
Starting Wednesday, 23 September 2020 at 02:00 AM SST and concluding by Wednesday, 23 September 2020 at 04:00 AM SST

*** Australia customers ***
Starting Wednesday, 23 September 2020 at 04:00 AM AEST and concluding by Wednesday, 23 September 2020 at 06:00 AM AEST

IMPACT:
This MU only impacts Ellucian CRM Recruit Non-Prod in the APAC region. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
Sep 21, 17:14 EDT

Ellucian Quercus Upgrade 8.21.0.5 to the TEST Environment (APAC)

Completed - The scheduled maintenance has been completed.
Sep 22, 13:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 09:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Quercus 8.21.0.5 will be deployed to the TEST environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the Asia Pacific region only ***
Tuesday September 22nd - starting at 2:00 p.m. BST (GMT+1) and concluding on Tuesday September 22nd at 6:00 p.m BST (GMT+1).

Activity: Deploy Quercus release 8.21.0.5 to the TEST environment.

Impact: The TEST environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on:
https://resources.elluciancloud.com/bundle/quercus_rel_release_notes/page/c_82105_rel_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Sep 21, 09:33 EDT

Sep 21, 2020

Maintenance Notification Ellucian Experience

Completed - The scheduled maintenance has been completed.
Sep 21, 18:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 17:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ellucian Experience will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window: 09/21/2020 at 5:00 pm to 09/21/2020 at 6:00 pm Eastern

Impact: Downtime is not expected during this release, but performance may be decreased during the deployment widow.
Documentation: Release details can be found within the Ellucian Documentation site:
https://resources.elluciancloud.com/bundle/ellucian_experience_rel_release_notes/page/c_ellucian_experience_release_notes.html

Customer Action: No customer actions are required for this release.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Sep 14, 17:19 EDT

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

Maintenance Notification Ellucian Analytics – Production Environment – All regions

Completed - The scheduled maintenance has been completed.
Sep 18, 10:00 EDT

Update - Maintenance window extended by two hours.
Sep 18, 07:56 EDT

Update - Maintenance window extended by 1hour
Sep 18, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 20:00 EDT

Update - The maintenance window for the Ellucian Analytics – Production Environment Update has been changed to 09/17/2020 at 8:00 pm to 09/18/2020 at 7:00 am Eastern.
Sep 14, 12:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that feature release 2020.3.0.0 for Ellucian Analytics will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window: 09/17/2020 at 8:00 pm to 09/18/2020 at 6:00 am Eastern

Impact: Infrastructure changes required by this update will potentially affect running jobs in Production tenants.

Documentation: Release documentation can be found on the Ellucian Customer Center :
https://ellucian.force.com/clients/a111M00000QDjmQ

Please see the Ellucian Analytics Release Notes for Release 2020.3.0.0
https://resources.elluciancloud.com/bundle/ellucian_analytics_rel_release_notes/page/c_analytics_release_notes.htmlDependencies: None.

Pre Release-Customer Action: Please make sure no Analytics Load Pipeline jobs are in progress nor scheduled to begin during the maintenance window. While Analytics Refresh Pipeline jobs may run during the maintenance window, any job errors during the maintenance window should be ignored as all data will be refreshed during the next successful refresh job.

Advancement content:
In Ellucian Analytics, In Ellucian Analytics, run the Analytics Load Pipeline job for the Advancement domain with Load Parameters enabled.
After the Analytics Load Pipeline successfully completes, go to the Alumni/Non-Alumni parameter and define the classification for each constituent type.
When the parameter setup is complete, publish the Alumni/Non-Alumni parameter.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,

Your Ellucian Cloud Services Team
Sep 11, 17:03 EDT

Ellucian Elevate Upgrade 8.21.0.5 - TEST Environment

Completed - The scheduled maintenance has been completed.
Sep 18, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 00:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Elevate 8.21.0.5 will be deployed to the Test environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the US only ***
Friday September 18th- starting at 4:00 a.m. Eastern and concluding on Friday September 18th at 8:00 a.m. Eastern.
*** This notification is for our customers in the Canada region only ***
Friday September 18th - starting at 12:00 a.m. Eastern and concluding on Friday September 18th at 4:00 a.m Eastern.

Activity: Deploy Elevate release 8.21.0.5 to the Test environment.

Impact: The Test environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on
https://resources.elluciancloud.com/bundle/elevate_rel_release_notes/page/c_82105_rel_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment, Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Sep 17, 09:30 EDT

Banner SaaS T1 - Release 20.8.0 Updates - Non-Production

Completed - The scheduled maintenance has been completed.
Sep 18, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 23:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Banner SaaS T1 Release 20.8.0 Updates will be deployed on the Non-Production environments. This notification details the maintenance timeline and planned work.

The Ellucian Banner SaaS T1 Release 20.8.0 Updates will be deployed in Non-Production on 09/17/2020 and the same update will be deployed in Production on 10/21/2020 at 11:00 pm.

Windows: 09/17/2020, 11:00 PM to 09/18/2020, 7:00 AM Eastern

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

https://ellucian.force.com/clients/ka01M000000HekPQAS/

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Sep 15, 11:03 EDT

Sep 17, 2020

Ethos Integration Maintenance Update – (EU, US and Canada)

Completed - The scheduled maintenance has been completed.
Sep 17, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 21:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** EU, US & Canada regions **
09/16/2020 @ 9:00 p.m to 09/17/2020 @ 12:00 a.m Eastern

Activity: Deploy release in the Test and Production environments.

Impact: The application will not be accessible during the maintenance window.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://ellucian.force.com/clients/a111M00000QbjBn

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Sep 11, 13:02 EDT

Sep 16, 2020

Ethos Integration Maintenance Update – (APAC)

Completed - The scheduled maintenance has been completed.
Sep 16, 11:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 10:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** Asia Pacific region only **
Thursday, 17 September 2020 @ 12:00 a.m AEST (GMT + 10) to Thursday, 17 September 2020 @ 1:00 a.m. AEST

Activity: Deploy release in the Test and Production environments.

Impact: The application will not be accessible during the maintenance window.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://ellucian.force.com/clients/a111M00000QbjBn

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Sep 11, 13:02 EDT

Sep 15, 2020

Colleague SaaS T3 - Release Updates - Production

Completed - The scheduled maintenance has been completed.
Sep 15, 04:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 21:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T3 Release Updates will be deployed on the Production environments. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T3 Release Updates will be deployed in Production on 09/14/2020.

Windows:
Eastern Time Zone - 09/14/2020, 9:00 PM to 09/15/2020, 4:00 AM Eastern
Central/Mountain Time Zone - 09/14/2020, 10:00 PM to 09/15/2020, 4:00 AM Eastern
Western Time Zone - 09/14/2020, 11:00 PM to 09/15/2020 , 4:00 AM Eastern

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

https://ellucian.force.com/clients/a111M00000QCI2W
https://ellucian.force.com/clients/a111M00000QF7Ur

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Sep 14, 10:00 EDT

Sep 14, 2020