Ellucian Cloud Status
All Systems Operational

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Ellucian Cloud planned maintenance or unplanned service impacting events affecting multiple client production systems are announced and logged on this page.

To report production system outages or request immediate attention of the Ellucian Enterprise Operations Center (EOC) please call:
+1 (844) 358-7222 (US/Canada Toll Free) or +1 (407) 215-3970 (International Toll), Use Prompt 3

Application Hosting Services (AHS) Operational
Ellucian SaaS Operational
Ellucian Banner SaaS Operational
Ellucian Colleague SaaS Operational
Ellucian Advance Operational
Ellucian Elevate Operational
Ellucian eTranscripts Operational
Ellucian Mobile Cloud Operational
Ellucian Advise Operational
Ellucian Recruit Operational
Ellucian Quercus Operational
Ellucian Workflow Operational
Ellucian Intelligent Learning Platform Operational
Ellucian Theme Editor Operational
Ellucian Ethos Platform Operational
Ellucian Analytics Operational
Ethos Data Access Operational
Ethos Extend Operational
Ethos Integration - Canada Operational
Ethos Integration - Europe Operational
Ethos Integration - U.S. Operational
Monitoring Operational
AWS Health Status ? Operational
AWS ec2-us-east-1 Operational
AWS ec2-us-west-2 Operational
AWS ec2-eu-west-1 Operational
AWS ec2-ca-central-1 Operational
AWS rds-us-east-1 Operational
AWS rds-us-west-2 Operational
AWS rds-eu-west-1 Operational
AWS rds-ca-central-1 Operational
AWS s3-us-standard Operational
AWS route53 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Quercus 8.17.04 will be deployed to the Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in Europe and the Middle East only ***
Tuesday March 26th - starting at 6:00 p.m. GMT and concluding on Tuesday March 26th at 10 p.m. GMT.
*** This notification is for our customers in the Asia Pacific region only ***
Tuesday March 26th - starting at 2:00 p.m. GMT and concluding on Tuesday March 26th at 6:00 p.m GMT.

Activity: Deploy Quercus release 8.17.04 to the Production environment.

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on The Ellucian HUB.

Dependencies: None.

Please Note:
Your Customer Success Manager would have contacted you to let you know if your environment is not impacted by this release.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Production major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team
Posted on Mar 21, 17:37 EDT
ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Intelligent Learning Platform will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window: 03/27/2019 @ 8 p.m. Eastern to 03/27/2019 @ 11:59 p.m. Eastern

Activity: Deploy release in the Production environment

Impact: ILP SaaS Production environment will be unavailable during the maintenance window

Documentation: Release documentation can be found on the Ellucian Customer Center:

https://ellucian.force.com/clients/s/releases/a111M00000M3KTA/ilp-458-saas

Dependencies: None

Customer Action:This release contains enhancements to support data provisioning to Instructure Canvas LMS. Current Canvas customers should review and follow migration instructions documented here:

https://ellucian.box.com/s/1z6kkk7l1rj2jm5hdg4qkgj0e7oc4qej

CUSTOMERS THAT ARE NOT INTEGRATED WITH CANVAS CAN IGNORE THESE INSTRUCTIONS

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Mar 20, 20:48 EDT
ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Workflow will be deployed in the Production environment. This notification details the maintenance timeline and planned work. 

Window: 
** Asia Pacific region only **
03/28/2019 @ 10:00 a.m Eastern to 03/28/2019 @ 1:00 p.m Eastern

** EU & US regions **
03/28/2019 @ 8 p.m Eastern to 03/28/2019 @ 11 p.m Eastern

Activity: Deploy release in the Production environment.

Impact: Ellucian Workflow Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on the Ellucian Customer Center : 
https://ellucian.force.com/clients/a111M00000O4RIM

Dependencies: None 

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly. 

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel. 

Thank You,
Your Ellucian Cloud Services Team
Posted on Mar 25, 16:58 EDT
Ellucian Ethos Extend Maintenance Release Mar 28, 22:00 - Mar 29, 01:00 EDT
Update - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Extend will be deployed in the Test and Production environment. This notification details the maintenance timeline and planned work.

Update to prior notification: The services will be down during the time of maintenance.

Window: 3/28/2019 @ 10:00 p.m Eastern to 3/29/2019 @ 1:00 a.m Eastern

Activity: Deploy release in the Test and Production environments.

Impact: The services will not be available while the update is being deployed.

Documentation: Release documentation can be found on The Ellucian HUB, https://ellucian.force.com/clients/a111M00000O4lyM

Dependencies: None

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Mar 22, 06:26 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Extend will be deployed in the Test and Production environment. This notification details the maintenance timeline and planned work.

Window: 3/28/2019 @ 10:00 p.m Eastern to 3/29/2019 @ 1:00 a.m Eastern

Activity: Deploy release in the Test and Production environments.

Impact: There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or occasional disconnects.

Documentation: Release documentation can be found on The Ellucian HUB, https://ellucian.force.com/clients/a111M00000O4lyM

Dependencies: None

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Mar 21, 21:08 EDT
Past Incidents
Mar 25, 2019
Completed - The scheduled maintenance has been completed.
Mar 25, 07:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 06:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Theme Editor Update will be deployed on the Prod environment. This notification details the maintenance timeline and planned work.This emergency maintenance is being performed to address issues by CR -000166307.

The Ellucian Theme Editor Prod Updates will be deployed in Prod on 03/25/2019.

Window: 03/25/2019, 6:30 AM to 03/25/2019, 7:30 AM Eastern

Impact: The Prod environment will be unavailable during the maintenance window.

Documentation: None

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success
Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Mar 22, 13:17 EDT
Mar 24, 2019

No incidents reported.

Mar 23, 2019

No incidents reported.

Mar 22, 2019
Completed - The scheduled maintenance has been completed.
Mar 22, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 20:00 EDT
Update - As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis.

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this update can be found here:
https://ecommunities.ellucian.com/message/244810#244810
Details about address validation changes can be found here:
https://ellucian.force.com/clients/s/article/Recruit-5-2-March-2019-MU-Address-Validation

WINDOW:
*** This notification is for our customers in United States, Canada, and Europe regions***
Starting Friday, March 22, 2019 at 8:00 PM EST and concluding by Friday, March 22, 2019, 2019 at 10:00 PM EST.

*** This notification is for our customers in the Australia region only ***
Starting Friday, March 22, 2019, 2019 at 2:00 PM EST and concluding by Friday, March 22, 2019, 2019 at 4:00 PM EST.

IMPACT:
This MU only impacts Ellucian CRM Recruit Prod environments. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

For Australia region customers only, this is a redeployment of the MU delivered on March 20, 2019.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
Mar 21, 15:11 EDT
Update - Due to feedback received from customers during testing, the March 2019 MU has been temporarily delayed. We will provide an update as soon as a new time table has been determined.

Details about this month's MU can be found here:
https://ecommunities.ellucian.com/message/244810#244810

IMPACT:
This MU delay only impacts Ellucian CRM Recruit Prod environments.

If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
Mar 20, 17:04 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ecommunities.ellucian.com/message/244810#244810

WINDOW: 
*** This notification is for our customers in United States, Canada, and Europe regions***
Starting Wednesday, March 20, 2019 at 8:00 PM EST and concluding by Wednesday, March 20, 2019 at 10:00 PM EST.

*** This notification is for our customers in the Australia region only ***
Starting Wednesday, March 20, 2019 at 2:00 PM EST and concluding by Wednesday, March 20, 2019 at 4:00 PM EST.

IMPACT:
This MU only impacts Ellucian CRM Recruit Prod environments. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Mar 19, 17:01 EDT
Completed - The scheduled maintenance has been completed.
Mar 22, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 04:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Elevate 8.17.05 will be deployed to the Test environment. This notification details the maintenance time line and planned work.

Window: Friday 03/22/2019 @ 04:00 a.m. to 03/22/2019 @ 08:00 a.m. Eastern

Activity: Deploy Elevate release 8.17.05 to the Test environment.

Impact: The Test environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on The Ellucian HUB.

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment, Production major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Please note: Planned roll-out to production March 28th

Thank You,
Your Ellucian Cloud Services Team
Mar 21, 17:24 EDT
Mar 21, 2019
Completed - The scheduled maintenance has been completed.
Mar 21, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 17:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This is a redeployment of the MU from March 19, 2019 and does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ecommunities.ellucian.com/message/244810#244810

Details about address validation changes can be found here:
https://ellucian.force.com/clients/s/article/Recruit-5-2-March-2019-MU-Address-Validation

WINDOW: 
Starting Thursday, March 21, 2019 at 5:00 PM EST and concluding by Thursday, March 21, 2019 at 7:00 PM EST.

IMPACT:
This MU is a redeployment and only impacts Ellucian CRM Recruit Non-Prod environments. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Mar 21, 15:04 EDT
Completed - The scheduled maintenance has been completed.
Mar 21, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 10:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ethos Data Access will be deployed in the Test environment. This notification details the maintenance timeline and planned work. 

Note: The Maintenance Update will be deployed in Production on 04/15/2019.

Window:
** US and CA Regions **
03/21/2019 10 AM to 03/21/2019 2 PM Eastern

** UK Region **
03/21/2019 2 PM to 03/21/2019 4 PM Eastern

Activity: Deploy release in the Test environment.

Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.

Dependencies: None

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly. 

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel. 

Thank You, 
Your Ellucian Cloud Services Team
Mar 14, 20:00 EDT
Mar 20, 2019
Completed - The scheduled maintenance has been completed.
Mar 20, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 21:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** Asia Pacific region only **
3/20/2019 @ 11:00 a.m to 3/20/2019 @ 11:30 a.m Eastern

** EU, US & Canada regions **
3/20/2019 @ 9:00 p.m to 3/20/2019 @ 11:00 p.m Eastern


Activity: Deploy release in the Test and Production environments.

Impact: There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or occasional disconnects.

Documentation: Release documentation can be found on The Ellucian HUB.
https://ellucian.force.com/clients/a111M00000O4rW4

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Mar 15, 12:00 EDT
Completed - The scheduled maintenance has been completed.
Mar 20, 01:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 00:30 EDT
Scheduled - Please be advised that On Wednesday, March 20th at 12:30 AM Eastern there will be an outage of approximately one hour of the Ellucian Mobile Cloud Configuration Tool as we perform required maintenance. This notification details the maintenance timeline and planned work.

Window: 20/03/2019, 12:30 AM to 20/03/2019, 1:30 AM Eastern

Impact: The Prod Mobile Cloud Configuration Tool will be unavailable during the maintenance window.

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: For any issues related to the update, please contact Ellucian Support Center.

Thank You,
Your Ellucian Cloud Services Team
Mar 18, 15:31 EDT
Mar 19, 2019
Completed - The scheduled maintenance has been completed.
Mar 19, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 09:00 EDT
Update - Please be advised that for operational reasons Quercus Fixpack 8.17.0.3 has been cancelled. It is replaced by Fixpack 8.17.0.4 which is scheduled to be deployed to the Non Production environment on 19th March (Planned roll-out to production is 26th March)

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success
Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Mar 15, 13:32 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Quercus 8.17.0.4 will be deployed to the Test environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in Europe and the Middle East only ***
Tuesday March 19th - starting at 6:00 p.m. GMT and concluding on Tuesday March 19th at 10 p.m. GMT.
*** This notification is for our customers in the Asia Pacific region only ***
Tuesday March 19th - starting at 2:00 p.m. GMT and concluding on Tuesday March 19th at 6:00 p.m GMT.

Activity: Deploy Quercus release 8.17.0.4 to the Test environment.

Impact: The Test environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on The Ellucian HUB.

Dependencies: None.

Please Note:
Your Customer Success Manager would have contacted you to let you know if your environment is not impacted by this release.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Production major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Please note: Planned roll-out to production 26th March

Thank You,
Your Ellucian Cloud Services Team
Mar 6, 17:53 EST
Completed - The scheduled maintenance has been completed.
Mar 19, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 14:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ecommunities.ellucian.com/message/244810#244810

WINDOW: 
Starting Tuesday, March 19, 2019 at 2:00 PM EST and concluding by Tuesday, March 19, 2019 at 4:00 PM EST.

IMPACT:
This MU only impacts Ellucian CRM Recruit Non-Prod environments. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Mar 18, 17:05 EDT
Mar 18, 2019

No incidents reported.

Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 15, 2019
Completed - The scheduled maintenance has been completed.
Mar 15, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 15:36 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, this notice is to inform you of plans to upgrade your Ellucian CRM deployment(s) within the Ellucian Cloud.
 
TARGETED NON-PROD UPGRADE WINDOW:
Ellucian CRM Advance Non-Prod, March 11, 2019 - March 15, 2019
 
Specific timing (upgrade schedule and its duration) for your institution will be shared directly with you prior to the upgrade window.
 
For all customers with Prod environments, to mitigate upgrade risk, Ellucian will be cloning your Prod environment down to your Non-Prod environment. If configurations are present within your Non-Prod environment that you wish to retain, please act by transferring these configurations into your Prod environment. Ellucian Cloud Engineers are not responsible for transferring any configurations.
 
You will be required to transfer configurations prior to March 10, 2019.
 
TARGETED PROD UPGRADE WINDOW:
Ellucian CRM Advance Prod, April 1, 2019 - April 2, 2019
 
Specific timing (upgrade schedule and its duration) for your institution will be shared directly with you prior to the upgrade window.
 
USER ACCEPTANCE TESTING:
Ellucian will continue to provide a standard 3-week testing period between Non-Prod and Prod upgrades, per our SaaS policy. The goal of the testing period is to verify that current business operations are unimpeded after the upgrade. New functionality is delivered turned off and may be configured after the upgrade.
 
Should you encounter issues during testing, please contact Action Line. Please note that during the testing period cloning requests will not be accommodated.
 
RELEASE INFORMATION:
Release information, including upgrade windows, may be found here: https://ecommunities.ellucian.com/community/ellucian-crm-advance.
 
If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.
 
Thank you,
Ellucian Cloud Team
Feb 13, 12:03 EST
Completed - The scheduled maintenance has been completed.
Mar 15, 01:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 20:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a feature release for Ellucian Analytics will be deployed in the Test environment. This notification details the maintenance timeline and planned work.

Window: 03/14/2019 @ 8 p.m. Eastern to 03/15/2019 @ 1 a.m. Eastern

Note: Feature release for Ellucian Analytics will be deployed to Production environment on 04/24/2019

Activity: Deploy release in the Test environment.

Impact: There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or occasional disconnects. Please make sure no loads are in progress at the start of the maintenance window. Although the content updates are for Test tenants only, infrastructure changes required by this update will potentially affect running jobs in both Test and Production tenants.

Documentation: Release documentation can be found on the Ellucian Customer Center :

https://ellucian.force.com/clients/a111M00000O2EF2

Dependencies: None

Customer Action: In order to upgrade to the new Student and Finance content being delivered in this release, a new Client driven upgrade job is available within the Jobs menu of the Admin UI. This job will need to be run from the Admin UI AFTER you upgrade your source system to either Colleague 1.22.2 or Banner 9.14. This Client driven upgrade is necessitated to allow you to upgrade your source APIs on your schedule. More information about this will be available on eCommunities before the deployment

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Mar 8, 17:03 EST
Mar 14, 2019
Completed - The scheduled maintenance has been completed.
Mar 14, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 04:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Elevate 8.17.03 will be deployed to the Production environment. This notification details the maintenance timeline and planned work.

Window: Thursday 03/14/2019 @ 04:00 a.m. to 03/14/2019 @ 08:00 a.m. Eastern

Activity: Deploy Elevate release 8.17.03 to the Production environment.

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on The Ellucian HUB.

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment, Production major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team
Mar 12, 17:03 EDT
Mar 13, 2019
Completed - The scheduled maintenance has been completed.
Mar 13, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 20:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advise in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ecommunities.ellucian.com/message/243834#243834

WINDOW: 
Starting Wednesday, March 13, 2019 at 8:00 PM EST and concluding by Wednesday, March 13, 2019 at 10:00 PM EST.

IMPACT:
This MU only impacts Ellucian CRM Advise Prod environments. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Mar 11, 14:02 EDT
Completed - The scheduled maintenance has been completed.
Mar 13, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 20:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing support for customers using Ellucian Ethos Integration, we are continuing to deliver critical releases as needed.

Window:
** US region **
03/13/2019 @ 8 p.m Eastern to 03/13/2019 @ 9 p.m Eastern

Activity: Deploy Hot-Fix into Test and Production environments.

Impact: There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or occasional disconnect during the window.

Documentation: Release documentation can be found on The Ellucian Customer Center, https://ellucian.force.com/clients/a111M00000NnCau

Dependencies: None

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Mar 11, 20:01 EDT
Mar 12, 2019
Completed - The scheduled maintenance has been completed.
Mar 12, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 21:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ellucian Elevate web platform (Test and Production) will be deployed during non-production hours. This notification details the maintenance timeline and planned work.

Window: Tuesday 03/12/2019 @ 09:00 p.m. to 03/12/2019 @ 10:00 p.m. Eastern

Activity: Deploy updates to the server components on the Web platform.

Impact: There is no downtime expected while the update is being deployed.

Dependencies: None.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Mar 12, 17:07 EDT
Completed - The scheduled maintenance has been completed.
Mar 12, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 14:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advise in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ecommunities.ellucian.com/message/243834#243834

WINDOW: 
Starting Tuesday, March 12, 2019 at 2:00 PM EST and concluding by Tuesday, March 12, 2019 at 4:00 PM EST.

IMPACT:
This MU only impacts Ellucian CRM Advise Non-Prod environments. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Mar 11, 14:10 EDT
Completed - The scheduled maintenance has been completed.
Mar 12, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 10:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Workflow will be deployed in the Test environment. This notification details the maintenance timeline and planned work.

Note: A maintenance update for Ellucian Workflow will be deployed to Production environment for Asia Pacific region customers on 03/28/2019 @ 10 a.m. EST and for US & EU region customers on 03/28/2019 @ 8 p.m. EST

Window: 03/12/2019 @ 10 a.m. EST to 03/12/2019 @ 2 p.m. EST

Activity: Deploy release in the Test environment.

Impact: Ellucian Workflow Test environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on the Ellucian Customer Center :
https://ellucian.force.com/clients/a111M00000O4RIM

Dependencies: None

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Mar 7, 20:00 EST
Mar 11, 2019
Completed - The scheduled maintenance has been completed.
Mar 11, 15:21 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis.

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

WINDOW:
*** This notification is for our customers in United States, Canada, and Europe regions***
Starting Wednesday, March 6, 2019 at 8:00 PM EST and concluding by Wednesday, March 6, 2019 at 10:00 PM EST.

*** This notification is for our customers in the Australia region only ***
Starting Wednesday, March 6, 2019 at 2:00 PM EST and concluding by Wednesday, March 6, 2019 at 4:00 PM EST.

IMPACT:
This MU only impacts Ellucian CRM Recruit Prod environments. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

Should you encounter issues after the MU, please contact Action Line. If you have any questions about this MU please send them to your respective Customer Success Manager.

Thank you,
Ellucian Cloud Team
Mar 5, 19:04 EST
Completed - The scheduled maintenance has been completed.
Mar 11, 15:21 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis.

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

WINDOW:
Starting Tuesday, March 5, 2019 at 4:00 PM EST and concluding by Tuesday, March 5, 2019 at 6:00 PM EST.

IMPACT:
This MU only impacts Ellucian CRM Recruit Non-Prod environments. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

Should you encounter issues after the MU, please contact Action Line. If you have any questions about this MU please send them to your respective Customer Success Manager.

Thank you,
Ellucian Cloud Team
Mar 5, 13:06 EST
Completed - The scheduled maintenance has been completed.
Mar 11, 15:20 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis.

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this update can be found here:
https://ecommunities.ellucian.com/message/240547#240547

WINDOW:
*** This notification is for our customers in United States, Canada, and Europe regions***
Starting Wednesday, February 20, 2019 at 8:00 PM EST and concluding by Wednesday, February 20, 2019 at 10:00 PM EST.

*** This notification is for our customers in the Australia region only ***
Starting Wednesday, February 20, 2019 at 2:00 PM EST and concluding by Wednesday, February 20, 2019 at 4:00 PM EST.

IMPACT:
This MU only impacts your Prod environment. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

Should you encounter issues after the MU, please contact Action Line. If you have any questions about this MU please send them to your respective Customer Success Manager.

Thank you,
Ellucian Cloud Team
Feb 19, 17:04 EST
Completed - The scheduled maintenance has been completed.
Mar 11, 15:20 EDT
Update - Ellucian has been made aware that some subscribers may not have received the notification of this scheduled maintenance update.

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this update can be found here: https://ecommunities.ellucian.com/message/240547#240547

If you have any questions about this MU please send them to your respective Customer Success Manager.

Thank you,
Ellucian Cloud Team
Feb 19, 10:33 EST
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis.

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this update can be found here:
https://ecommunities.ellucian.com/message/240547#240547

WINDOW:
Starting Tuesday, February 19, 2019 at 2:00 PM EST and concluding by Tuesday, February 19, 2019 at 4:00 PM EST.

IMPACT:
This MU only impacts your Non-Prod environment. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

Should you encounter issues after the MU, please contact Action Line. If you have any questions about this MU please send them to your respective Customer Success Manager.

Thank you,
Ellucian Cloud Team
Feb 18, 14:07 EST
Completed - The scheduled maintenance has been completed.
Mar 11, 15:19 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis.

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

WINDOW:
*** This notification is for our customers in United States, Canada, and Europe regions***
Starting Thursday, February 14, 2019 at 8:00 PM EST and concluding by Thursday, February 14, 2019 at 10:00 PM EST.

*** This notification is for our customers in the Australia region only ***
Starting Thursday, February 14, 2019 at 2:00 PM EST and concluding by Thursday, February 14, 2019 at 4:00 PM EST.

IMPACT:
This MU only impacts Ellucian CRM Recruit Prod environments. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

Should you encounter issues after the MU, please contact Action Line. If you have any questions about this MU please send them to your respective Customer Success Manager.

Thank you,
Ellucian Cloud Team
Feb 13, 18:01 EST
Completed - The scheduled maintenance has been completed.
Mar 11, 15:19 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advise in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ecommunities.ellucian.com/message/239601#239601

WINDOW: 
Starting Wednesday, February 13, 2019 at 8:00 PM EST and concluding by Wednesday, February 13, 2019 at 10:00 PM EST.

**If you are in the EU region, your update will start at 2 PM EST and concluding by 4 PM EST**

IMPACT:
There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.


If you have any questions about this MU please send them to your Customer Success Manager.

Thank you, 
Ellucian Cloud Team
Feb 12, 13:12 EST
Completed - The scheduled maintenance has been completed.
Mar 11, 15:19 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis.

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

WINDOW:
Starting Wednesday, February 13, 2019 at 3:00 PM EST and concluding by Wednesday, February 13, 2019 at 5:00 PM EST.

IMPACT:
This MU only impacts Ellucian CRM Recruit Non-Prod environments. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

Should you encounter issues after the MU, please contact Action Line. If you have any questions about this MU please send them to your respective Customer Success Manager.

Thank you,
Ellucian Cloud Team
Feb 13, 14:28 EST
Completed - The scheduled maintenance has been completed.
Mar 11, 15:18 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advise in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ecommunities.ellucian.com/message/239601#239601

WINDOW: 
Starting Tuesday, February 12, 2019 at 2:00 PM EST and concluding by Tuesday, February 12, 2019 at 4:00 PM EST.

IMPACT:
There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.


If you have any questions about this MU please send them to your Customer Success Manager.

Thank you, 
Ellucian Cloud Team
Feb 11, 11:57 EST
Completed - The scheduled maintenance has been completed.
Mar 11, 15:18 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ecommunities.ellucian.com/message/238650#238650

WINDOW: 
Starting Wednesday, February 6, 2019 at 8:00 PM EST and concluding by Wednesday, February 6, 2019 at 10:00 PM EST.

IMPACT:
There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.


If you have any questions about this MU please send them to your Customer Success Manager.

Thank you, 
Ellucian Cloud Team
Feb 5, 12:13 EST
Completed - The scheduled maintenance has been completed.
Mar 11, 15:17 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ecommunities.ellucian.com/message/238650#238650

WINDOW: 
Starting Wednesday, February 5, 2019 at 2:00 PM EST and concluding by Wednesday, February 5, 2019 at 4:00 PM EST.

IMPACT:
There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.


If you have any questions about this MU please send them to your Customer Success Manager.

Thank you, 
Ellucian Cloud Team
Feb 4, 13:01 EST
Completed - The scheduled maintenance has been completed.
Mar 11, 15:16 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ecommunities.ellucian.com/message/236441#236441

WINDOW: 
*** This notification is for our customers in United States, Canada, and Europe regions***
Starting Wednesday, January 23, 2019 at 8:00 PM EST and concluding by Wednesday, January 23, 2019 at 10:00 PM EST.

*** This notification is for our customers in the Australia region only ***
Starting Wednesday, January 23, 2019 at 2:00 PM EST and concluding by Wednesday, January 23, 2019 at 4:00 PM EST.

IMPACT:
There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.


If you have any questions about this MU please send them to your respective Customer Success Manager.

Thank you, 
Ellucian Cloud Team
Jan 18, 14:33 EST
Completed - The scheduled maintenance has been completed.
Mar 11, 15:16 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Ellucian SaaS Maintenance

Ellucian CRM Recruit PROD
US: December 19, 2018 at 10 PM EST

DETAILS:
As part of our ongoing efforts to optimize service, Ellucian needs to perform infrastructure maintenance.

WINDOW:
PROD systems will be updated on Wednesday, December 19, 2018 starting at 10 PM EST and concluding by 2 AM EST.

IMPACT:
There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or the occasional disconnect during the window.

ACTION REQUIRED:
There is no action required by Customers. This announcement is for informational purposes only.

If you have any questions about this maintenance please do not hesitate to reach out to your customer success manager.

Thank You,
Ellucian Cloud Team
Dec 18, 20:18 EST
Completed - The scheduled maintenance has been completed.
Mar 11, 15:15 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Ellucian SaaS Maintenance

Ellucian CRM Recruit PROD
EU: December 19, 2018 at 2 PM EST

DETAILS:
As part of our ongoing efforts to optimize service, Ellucian needs to perform infrastructure maintenance.

WINDOW:
PROD systems will be updated on Wednesday, December 19, 2018 starting at 2 PM EST and concluding by 6 PM EST.

IMPACT:
There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or the occasional disconnect during the window.

ACTION REQUIRED:
There is no action required by Customers. This announcement is for informational purposes only.

If you have any questions about this maintenance please do not hesitate to reach out to your customer success manager.

Thank You,
Ellucian Cloud Team
Dec 18, 20:32 EST