Ellucian Cloud planned maintenance or unplanned service impacting events affecting multiple client production systems are announced and logged on this page.
To report production system outages or request immediate attention of the Ellucian Enterprise Operations Center (EOC) please call:
+1 (844) 358-7222 (US/Canada Toll Free) or +1 (407) 215-3970 (International Toll), Use Prompt 3
Please be advised that a maintenance release for Ellucian Experience will be deployed in the Test environment. This notification details the maintenance timeline and planned work.
Window: Tuesday, 3 October 2023 at 10:00 am to Tuesday, 3 October 2023 at 12:00 pm Eastern
Note: This update will be deployed to the Production environment on Thursday, 5 October (EU) & Friday, 6 October (US, CA, ME, APAC) 2023.
Impact: Downtime is not expected during this release, but performance may be decreased during the deployment window.
Customer Action: No customer actions are required for this release.
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
Thank You, Your Ellucian Cloud Services Team Posted on
Sep 29, 2023 - 13:01 EDT
Please be advised that a required infrastructure update will be performed in the 1.X test environments.
Window: 10/3/2023 at 8:00 pm to 10/4/2023 at 2:00 am Eastern
Activity: Perform infrastructure updates.
Impact: There will be an outage of the Ellucian Workflow 1.X test environments.
Client Action: None
Dependencies: None
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
Thank You, Your Ellucian Cloud Services Team Posted on
Sep 27, 2023 - 15:00 EDT
ELLUCIAN CLOUD SERVICES Please be advised that a required infrastructure update will be performed in the 1.X production environments.
Window: 10/5/2023 at 8:00 pm to 10/6/2023 at 2:00 am Eastern
Activity: Perform infrastructure updates.
Impact: There will be an outage of the Ellucian Workflow 1.X production environments.
Client Action: None
Dependencies: None
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
Thank You, Your Ellucian Cloud Services Team Posted on
Sep 28, 2023 - 14:00 EDT
Please be advised that there is an upcoming major release for Ellucian CRM Advance Production. This notification details the maintenance timeline and planned work.
Targeted Production Major Release Window:: CRM Advance Production 3.7, October 23-26, 2023 You will receive a separate communication regarding the Ellucian CRM Advance Production major release windows two weeks before the start of production.
Should you encounter issues after this major release, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.
Thank you,
Ellucian Cloud Team Posted on
Sep 29, 2023 - 12:06 EDT
Please be advised that there is an upcoming major release for Ellucian CRM Advance Production. This notification details the maintenance timeline and planned work.
Targeted Production Major Release Window:: CRM Advance Production 3.7, October 23-26, 2023 You will receive a separate communication regarding the Ellucian CRM Advance Production major release windows two weeks before the start of production.
Should you encounter issues after this major release, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.
Thank you,
Ellucian Cloud Team Posted on
Sep 29, 2023 - 12:04 EDT
Please be advised that there is an upcoming major release for Ellucian CRM Advance Production. This notification details the maintenance timeline and planned work.
Targeted Production Major Release Window:: CRM Advance Production 3.7, October 23-26, 2023 You will receive a separate communication regarding the Ellucian CRM Advance Production major release windows two weeks before the start of production.
Should you encounter issues after this major release, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.
Thank you,
Ellucian Cloud Team Posted on
Sep 29, 2023 - 12:03 EDT
Completed -
The scheduled maintenance has been completed.
Sep 29, 09:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 06:01 EDT
Scheduled -
ELLUCIAN CLOUD SERVICES
Please be advised that the Ellucian Colleague SaaS T3 Release Updates will be deployed in the Non-Production environment. This notification details the maintenance timeline and planned work.
The Ellucian Colleague SaaS T3 Release Updates will be deployed in Non-Production on September 29, 2023. The same updates will be deployed in Production on October 04, 2023 along with the Ellucian Colleague SaaS T1 Release Updates.
Windows: Eastern Time Zone - September 29 from 6:00 AM to 9:00 AM Central Time Zone - September 29 from 5:00 AM to 8:00 AM Mountain Time Zone - September 29 from 4:00 AM to 7:00 AM Pacific Time Zone - September 29 from 3:00 AM to at 6:00 AM Samoa Standard Time -September 28, 11:00 PM to September 29, at 2:00 AM
*In regions that don't observe daylight savings, please adjust the times above accordingly.
Impact: The Non-Production environment will be unavailable during the maintenance window.
Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes. Please review and adjust scheduled jobs as necessary.
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.
Thank You, Your Ellucian Cloud Services Team
Sep 28, 13:30 EDT
Completed -
The scheduled maintenance has been completed.
Sep 28, 23:01 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 21:00 EDT
Scheduled -
ELLUCIAN CLOUD SERVICES
As part of our ongoing support for customers using Ethos Extend, we are continuing to deliver fixes for critical issues as needed. This notification details the maintenance timeline and planned work.
Window: Thursday, 28 September 2023 @ 9:00 pm Eastern to Thursday, 28 September 2023 @ 11:00 pm. Eastern
Activity: Deploy Extend Maintenance Release in the Test and Production environments
Impact: The environments will be unavailable during the maintenance window.
Customer Action: There is no action required by Customers. This announcement is for informational purposes only
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel
Thank You, Your Ellucian Cloud Services Team
Sep 25, 16:31 EDT
Completed -
The scheduled maintenance has been completed.
Sep 28, 06:30 EDT
Update -
While conducting the release upgrade, we have encountered some issues that require additional time for troubleshooting and resolution. As a result, we regret to inform you that we will need to extend the scheduled downtime window till 06:30EST.
Sep 28, 04:59 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 00:31 EDT
Scheduled -
ELLUCIAN CLOUD SERVICES
Please be advised that the following Ellucian Banner SaaS September, 2023 Release 23.09.01-Tier 1 will be deployed on the Non-Production environment. This notification details the maintenance timeline and planned work.
Window: September 28th 2023, 12:30 AM to September 28th 2023, 5:00 AM Eastern
Impact: The Non-Production environment will be unavailable during the maintenance window.
Note: Production deployment is currently scheduled for October 12th 2023
23.09.01: Banner - Accounts Receivable Banner Accounts Receivable 8.11 Banner - Accounts Receivable Banner Accounts Receivable 9.3.25 Banner - ASCGEN Australia General BA STUDENT AUSTRALIA ASCGEN 8.19 Banner - ASCGEN Australia General BA STUDENT AUSTRALIA ASCGEN 9.3.31 Banner - SC Australia Automatic Results Transfer System File Processing BA SC-AUSTRALIA-ARTS 8.5 Banner - Communication Management BA GENERAL COMMGMT 9.12 Banner - CRM Recruit Integration Manager Banner Recruit Integration Manager 4.4 Banner - Document Management Integration Component Banner Document Management API 9.5 Banner - Employee Self-Service BA WWW-EMP 8.23 Banner - Employee Self-Service BA WWW-EMP 9.24 Banner - Faculty and Advisor Self-Service - Overall Banner Faculty and Advisor Self-Service 9.22 Banner - Finance BA FINANCE 8.17 Banner - Finance BA FINANCE 9.3.29 Banner - Finance Self-Service - Overall BA WWW-FIN 9.6 Banner - General BA GENERAL 8.17 Banner - General BA GENERAL 9.3.28 Banner - General - Admin Common BA GEN ADMIN COMMON 9.3.32 Banner - General - Application Navigator BA GEN APPNAV 3.12 Banner - General - Business Process APIs BA GEN BUS PROC API 9.3.33 Banner - General - DB Upgrade BA GENERAL CMN DB 9.32 Banner - General - Events Management Banner General Events Management 9.16 Banner - General - Extensibility-Page Builder Banner Extensibility-Page Builder 9.14 Banner - General - Integration API BA INTG API 9.31 Banner - General - Security BA GENERAL ACCESS MGMT 9.3.24 Banner - General - Self-Service Overall BA GENERAL SELF-SERVICE 9.15 Banner - Human Resources BA HR 8.24 Banner - Human Resources BA HR 9.3.28 Banner - Human Resources - Regulatory BA HR Tax Update #313 Banner - Position Control BA POS CONT 8.24 Banner - Position Control BA POS CONT 9.3.22 Banner - SC California CALBHR Human Resources BA CALBHR 9.3.28 Banner - SC California CALBHR Human Resources BA CALBHR 8.21 Banner - SC California CALBSTU Student BA CALBSTU 8.18 Banner - SC California CALBSTU Student BA CALBSTU 9.3.31 Banner - SC California General BA CALBCOM 8.11 Banner - Student - eTranscripts Banner Student eTranscripts API 9.4 Banner - Student - Overall Banner Student 9.3.31 Banner - Student - Overall Banner Student 8.28 Banner - Student - Registration Banner Student Registration Self-Service 9.29 Banner - Student - Student API Banner Student API 9.31 Banner - Student Aid BA STUDENT AID 8.13 Banner - Student Self-Service - Overall Banner Student Self-Service 9.24 Ellucian - CRM Advise - Integration, Banner Banner Advise Integration Application (BAIA 2.3) Banner - General - Ethos API DB Upgrade BA ETHOS API DB UPGRADE 9.30.0.2
Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.
Your Ellucian Cloud Services Team
Sep 27, 15:02 EDT
Completed -
The scheduled maintenance has been completed.
Sep 28, 02:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 21:01 EDT
Update -
Please be advised that Minor Update 5.8.1 for Ellucian Intelligent Learning Platform will NOT be deployed in the Production environment as previously announced. This deployment to Production is on hold. Once a date is confirmed we will communicate with all ILP customers in. Please contact your Customer Success Manager with any questions
Sep 26, 13:21 EDT
Scheduled -
ELLUCIAN CLOUD SERVICES Please be advised that the Minor Update 5.8.1 for Ellucian Intelligent Learning Platform will be deployed in the Production environment. This notification details the maintenance timeline and planned work.
Window: *** US/Canada customers *** Wednesday, 27th September 2023 at 09:00 PM EST to Thursday , 28th September 2023 at 2:00 AM EST
Activity: Deploy release in the Production environment.
Impact: ILP SaaS 5.X Production environment will be unavailable during the maintenance window
Customer Action: There is no action required by Customers. This announcement is for informational purposes only
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
Thank You, Ellucian Cloud Services Team
Sep 26, 09:36 EDT
Completed -
The scheduled maintenance has been completed.
Sep 28, 02:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 20:00 EDT
Scheduled -
ELLUCIAN CLOUD SERVICES
Please be advised that a required infrastructure update will be performed in the 2.X production environments.
Window: 9/27/2023 at 8:00 pm to 9/28/2023 at 2:00 am Eastern
Activity: Perform infrastructure updates.
Impact: There will be an outage of the Ellucian Workflow 2.X production environments.
Client Action: None
Dependencies: None
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
Thank You,
Your Ellucian Cloud Services Team
Sep 25, 09:03 EDT
Completed -
The scheduled maintenance has been completed.
Sep 28, 02:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 21:01 EDT
Update -
Please be advised that Minor Update 5.8.1 for Ellucian Intelligent Learning Platform will NOT be deployed in the Production environment as previously announced. This deployment to Production is on hold. Once a date is confirmed we will communicate with all ILP customers in. Please contact your Customer Success Manager with any questions.
Sep 26, 13:31 EDT
Update -
The Ellucian Intelligent Learning Platform will be deployed in the Non - Production environment" to " Ellucian Intelligent Learning Platform will be deployed in the Production environment
Sep 26, 10:54 EDT
Scheduled -
ELLUCIAN CLOUD SERVICES Please be advised that Minor Update 5.8.1 for Ellucian Intelligent Learning Platform will be deployed in the Production environment. This notification details the maintenance timeline and planned work.
Window: *** EMEA customers *** Thursday, 28th September 2023 at 2:00 AM GMT to Thursday, 28th September 2023 at 7:00 AM GMT
Activity: Deploy release in the Production environment.
Impact: ILP SaaS 5.X Production environment will be unavailable during the maintenance window
Customer Action: There is no action required by Customers. This announcement is for informational purposes only
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
Thank You, Ellucian Cloud Services Team
Sep 26, 09:57 EDT
Completed -
The scheduled maintenance has been completed.
Sep 28, 01:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 22:00 EDT
Scheduled -
ELLUCIAN CLOUD SERVICES
As part of our ongoing support for customers using Ethos Data Access we are continuing to deliver fixes for critical issues as needed. This notification details the maintenance timeline and planned work.
** US and CA Regions ** Wednesday, 27 September 2023 at 10:00 PM Eastern to Thursday, 28 September 2023 at 1:00 AM Eastern
** EMEA Region ** Thursday, 28 September 2023 at 3:00 AM BST to Thursday, 28 September 2023 at 6:00 AM BST
Activity: Deploy Data Access upgrade in the Production Environment.
Impact: The Data Access environment will be unavailable during the maintenance window. Experience customers who try to access the Housing Card will receive a message instructing them to contact their admin. Experience customers who have developed any extensions using Data Access will be unable to access those extensions during the maintenance window.
Dependencies: None
Customer Action: None
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
Thank You, Your Ellucian Cloud Services Team
Sep 25, 14:00 EDT
Completed -
The scheduled maintenance has been completed.
Sep 28, 01:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 22:00 EDT
Scheduled -
ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ethos Data Access will be deployed in the Production environment. This notification details the maintenance timeline and planned work.
Window: ** US and CA Regions ** Wednesday, 27 September 2023 at 10:00 PM Eastern to Thursday, 28 September 2023 at 1:00 AM Eastern
** EU Region ** Thursday, 28 September 2023 at 3:00 AM BST to Thursday, 28 September 2023 at 6:00 AM BST
Activity: Deploy release in the Production environment.
Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads or Analytics loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done. Dependencies: None Customer Action: There is no action required by customers. This announcement is for informational purposes only. Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly. Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel. Thank You, Your Ellucian Cloud Services Team
Sep 25, 14:00 EDT
Completed -
The scheduled maintenance has been completed.
Sep 27, 12:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 10:02 EDT
Update -
Please be advised that Minor Update 5.8.1 for Ellucian Intelligent Learning Platform will NOT be deployed in the Production environment as previously announced. This deployment to Production is on hold. Once a date is confirmed we will communicate with all ILP customers in. Please contact your Customer Success Manager with any questions.
Sep 26, 13:33 EDT
Scheduled -
ELLUCIAN CLOUD SERVICES Please be advised that Minor Update 5.8.1 for Ellucian Intelligent Learning Platform will be deployed in the Production environment. This notification details the maintenance timeline and planned work.
Window: *** APAC customers *** Thursday, September 28th, 2023 at 12:00 AM AEST to Thursday, September 28th 2023 at 2:00 AM AEST
Activity: Deploy release in the Production environment.
Impact: ILP SaaS 5.X Production environment will be unavailable during the maintenance window
Customer Action: There is no action required by Customers. This announcement is for informational purposes only
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
Thank You, Ellucian Cloud Services Team
Sep 26, 08:20 EDT
Completed -
The scheduled maintenance has been completed.
Sep 27, 11:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 09:00 EDT
Scheduled -
ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ethos Data Access will be deployed in the Production environment. This notification details the maintenance timeline and planned work.
Window: ** AU Region ** Wednesday, 27 September at 11:00 PM AEST to Thursday, 28 July 2023 at 1:00 AM AEDT
Activity: Deploy release in the Production environment.
Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads or Analytics loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.
Dependencies: None
Customer Action: There is no action required by customers. This announcement is for informational purposes only.
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel. Thank You, Your Ellucian Cloud Services Team
Sep 25, 14:00 EDT
Completed -
The scheduled maintenance has been completed.
Sep 27, 05:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 00:31 EDT
Scheduled -
ELLUCIAN CLOUD SERVICES
Please be advised that the following Ellucian Banner SaaS September, 2023 Release 23.08.09-Tier 3 will be deployed on the Production environment. This notification details the maintenance timeline and planned work.
Window: September 27th 2023, 12:30 AM to September 27th 2023, 5:00 AM Eastern
Impact: The Production environment will be unavailable during the maintenance window.
23.08.09: Banner - General BA GENERAL 8.16.2.2 PR00037225
Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.
Your Ellucian Cloud Services Team
Sep 26, 11:30 EDT
Completed -
The scheduled maintenance has been completed.
Sep 26, 08:30 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 23:31 EDT
Scheduled -
ELLUCIAN CLOUD SERVICES Please be advised that an Infrastructure Maintenance Update for Ellucian Elevate will be deployed in the Production Environments. This notification details the maintenance timeline and planned work.
Window: *** This notification is for our customers in the US only *** Tuesday, 26th September - starting at 2:30 a.m. Eastern and concluding on Tuesday, 26th September at 5:30 a.m. Eastern.
*** This notification is for our customers in the US2 only *** ( ACCS schools only) Tuesday, 26th September - starting at 5:30 a.m. Eastern and concluding on Tuesday, 26th September at 8:30 a.m. Eastern.
*** This notification is for our customers in the Canada region only *** Monday, 25th September - starting at 11:30 p.m. Eastern and concluding on Tuesday, 26th September at 2:30 a.m. Eastern.
Activity: Deploy Infrastructure updates to the Elevate Production environments.
Impact: Jaspersoft will be unavailable in the Elevate Production environments during the deployment window.
Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration, and bug fixes.
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
Thank You, Ellucian Cloud Services Team
Sep 22, 16:03 EDT
Completed -
The scheduled maintenance has been completed.
Sep 26, 05:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 00:31 EDT
Scheduled -
ELLUCIAN CLOUD SERVICES
Please be advised that the following Ellucian Banner SaaS September, 2023 Release 23.08.09-Tier 3 will be deployed on the Non-Production environment. This notification details the maintenance timeline and planned work.
Window: September 26th 2023, 12:30 AM to September 26th 2023, 5:00 AM Eastern
Impact: The Non-Production environment will be unavailable during the maintenance window.
Note: Production deployment is currently scheduled for September 27th 2023
23.08.09: Banner - General BA GENERAL 8.16.2.2 PR00037225
Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.
Your Ellucian Cloud Services Team
Sep 25, 11:30 EDT
Completed -
The scheduled maintenance has been completed.
Sep 25, 08:10 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 08:01 EDT
Scheduled -
ELLUCIAN CLOUD SERVICES Please be advised that there is an upcoming major release for Ellucian CRM Advance Non-Production. This notification details the maintenance timeline and planned work.
Targeted Non-Production Major Release Window: CRM Advance Non-Production 3.7, September 25-29, 2023 Your specific date and time will be shared directly with you via your Ellucian CRM distribution email by the week of September 4.
For all customers with a production environment, Ellucian Cloud will be cloning your production environment down to your non-production environment. If configurations are present within your non-production environment that you wish to retain, please act by transferring these configurations into your production environment. Ellucian Cloud Engineers are not responsible for transferring any configurations..
If you do not receive a direct email outlining your specific major release date and time, please contact your Customer Success Manager. If you are an implementing customer, please contact your Ellucian Project Manager.
Targeted Production Major Release Window: CRM Advance Production 3.7, October 23-26, 2023 You will receive a separate communication regarding the Ellucian CRM Advance Production major release windows two weeks before the start of production.
User Acceptance Testing: Given the flexibility to configure Ellucian CRM to fit your business needs, it is expected that current business operations are tested after all Ellucian CRM major releases. The goal of the testing is to verify that current business operations are unimpeded. New feature functionality must be configured and may be configured after the major release.
Should you encounter issues after this major release, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.
Completed -
The scheduled maintenance has been completed.
Sep 25, 08:10 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 08:00 EDT
Scheduled -
ELLUCIAN CLOUD SERVICES Please be advised that there is an upcoming major release for Ellucian CRM Advance Non-Production. This notification details the maintenance timeline and planned work.
Targeted Non-Production Major Release Window: CRM Advance Non-Production 3.7, September 25-29, 2023 Your specific date and time will be shared directly with you via your Ellucian CRM distribution email by the week of September 4.
For all customers with a production environment, Ellucian Cloud will be cloning your production environment down to your non-production environment. If configurations are present within your non-production environment that you wish to retain, please act by transferring these configurations into your production environment. Ellucian Cloud Engineers are not responsible for transferring any configurations..
If you do not receive a direct email outlining your specific major release date and time, please contact your Customer Success Manager. If you are an implementing customer, please contact your Ellucian Project Manager.
Targeted Production Major Release Window:: CRM Advance Production 3.7, October 23-26, 2023 You will receive a separate communication regarding the Ellucian CRM Advance Production major release windows two weeks before the start of production.
User Acceptance Testing: Given the flexibility to configure Ellucian CRM to fit your business needs, it is expected that current business operations are tested after all Ellucian CRM major releases. The goal of the testing is to verify that current business operations are unimpeded. New feature functionality must be configured and may be configured after the major release.
Should you encounter issues after this major release, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.
Completed -
The scheduled maintenance has been completed.
Sep 25, 08:10 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 08:00 EDT
Scheduled -
ELLUCIAN CLOUD SERVICES Please be advised that there is an upcoming major release for Ellucian CRM Advance Non-Production. This notification details the maintenance timeline and planned work.
Targeted Non-Production Major Release Window:
CRM Advance Non-Production 3.7, September 25-29, 2023 Your specific date and time will be shared directly with you via your Ellucian CRM distribution email by the week of September 4.
For all customers with a production environment, Ellucian Cloud will be cloning your production environment down to your non-production environment. If configurations are present within your non-production environment that you wish to retain, please act by transferring these configurations into your production environment. Ellucian Cloud Engineers are not responsible for transferring any configurations..
If you do not receive a direct email outlining your specific major release date and time, please contact your Customer Success Manager. If you are an implementing customer, please contact your Ellucian Project Manager.
Targeted Production Major Release Window: CRM Advance Production 3.7, October 23-26, 2023 You will receive a separate communication regarding the Ellucian CRM Advance Production major release windows two weeks before the start of production.
User Acceptance Testing: Given the flexibility to configure Ellucian CRM to fit your business needs, it is expected that current business operations are tested after all Ellucian CRM major releases. The goal of the testing is to verify that current business operations are unimpeded. New feature functionality must be configured and may be configured after the major release.
Should you encounter issues after this major release, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.
Completed -
The scheduled maintenance has been completed.
Sep 24, 07:01 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 20:31 EDT
Scheduled -
ELLUCIAN CLOUD SERVICES Please be advised that Ellucian Elevate Upgrade 8.31.4.0 will be deployed to the Production environment. This notification details the maintenance time line and planned work.
Window: *** This notification is for our customers in the US only *** Saturday, 23rd September - starting at 11:30 p.m. Eastern and concluding on Sunday, 24th September at 3:30 a.m. Eastern.
*** This notification is for our customers in the US2 only *** ( ACCS schools only) Sunday, 24th September- starting at 4:00 a.m. Eastern and concluding on Sunday, 24th September at 7:00 a.m. Eastern.
*** This notification is for our customers in the Canada region only *** Saturday, 23rd September - starting at 8:30 p.m. Eastern and concluding on Saturday, 23rd September at 10:30 a.m. Eastern.
Activity: Deploy Elevate Upgrade 8.31.4.0. to the Production environment.
Impact: The Production environment will be unavailable during the maintenance window.
Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
Thank You, Ellucian Cloud Services Team
Sep 21, 09:00 EDT
Completed -
The scheduled maintenance has been completed.
Sep 23, 07:31 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 05:30 EDT
Scheduled -
ELLUCIAN CLOUD SERVICES Please be advised that an Infrastructure Maintenance Update for Ellucian Quercus will be deployed in the Production environments. This notification details the maintenance timeline and planned work.
Window: *** This notification is for our customers in the APAC region only *** Saturday, 23rd of September starting at 7:30 p.m. AEST and concluding on Saturday, 23rd of September at 9:30 p.m. AEST.
Activity: Deploy Infrastructure updates to the Quercus Production environments.
Impact: Jaspersoft will be unavailable in Production environments during the deployment window
Customer Action: There is no action required by customers. This announcement is for informational purposes only.
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager.
Thank You, Your Ellucian Cloud Services Team
Sep 21, 14:00 EDT
Completed -
The scheduled maintenance has been completed.
Sep 23, 00:30 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 20:31 EDT
Scheduled -
ELLUCIAN CLOUD SERVICES Please be advised that an Infrastructure Maintenance Update for Ellucian Quercus will be deployed in the Production Environments. This notification details the maintenance timeline and planned work.
Window: *** This notification is for our customers in the EMEA region only *** Saturday, 23rd of September starting at 1:30 a.m. BST and concluding on Saturday, 23rd of September at 5:30 a.m. BST
Activity: Deploy Infrastructure updates to the Quercus Production environments.
Impact: Jaspersoft will be unavailable in Non-Production environments during the deployment window
Customer Action: There is no action required by customers. This announcement is for informational purposes only.
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact me or your Customer Success Manager.
Thank You, Your Ellucian Cloud Services Team
Sep 21, 09:00 EDT
Completed -
The scheduled maintenance has been completed.
Sep 22, 12:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 01:00 EDT
Scheduled -
ELLUCIAN CLOUD SERVICES Please be advised that a Maintenance Update for Ellucian Insights will be deployed in your non-production environment. This notification details the maintenance timeline and planned work.
Window:
Friday, 22 September 2023 at 1:00 a.m. to Friday, 22 September 2023 at 12:00 p.m. Eastern
Activity: Deploy release in non-production environment.
Impact: There is no downtime expected during the upgrade window.
Client Action: Post release: Please run the full load for both Banner and Degree Works.
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
Thank You, Your Ellucian Cloud Services Team
Sep 20, 15:31 EDT
Completed -
The scheduled maintenance has been completed.
Sep 22, 02:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 22:00 EDT
Scheduled -
ELLUCIAN CLOUD SERVICES Please be advised that a Maintenance Update for Ellucian Insights will be deployed in your production environment. This notification details the maintenance timeline and planned work.
Window:
Thursday, 21 September 2023 at 10:00 p.m. to Friday, 22 September 2023 at 2:00 a.m. Eastern
Activity: Deploy release in production environment.
Impact: There is no downtime expected during the upgrade window.
Client Action: Post release: Please run the full load for both Banner and Degree Works.
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
Thank You, Your Ellucian Cloud Services Team
Sep 20, 15:01 EDT
Completed -
The scheduled maintenance has been completed.
Sep 22, 01:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 22:00 EDT
Scheduled -
ELLUCIAN CLOUD SERVICES
As part of our ongoing support for customers using Ethos Data Access and any products that rely on Ethos Data Access, we are continuing to deliver fixes for critical issues as needed. This notification details the maintenance timeline and planned work.
** US and CA Regions ** Thursday, 21 September 2023 at 10:00 PM Eastern to Friday, 22 September 2023 at 1:00 AM Eastern Note: This Maintenance Update will be deployed in Production on Wednesday, 27 September 2023.
** EMEA Region ** Friday, 22 September 2023 at 3:00 AM BST to Friday, 22 September 2023 at 6:00 AM BST Note: This Maintenance Update will be deployed in Production on Thursday, 28 September 2023.
Activity: Deploy Data Access upgrade in the Preview Environment.
Impact: The Data Access environment will be unavailable during the maintenance window. Experience customers who try to access the Housing Card will receive a message instructing them to contact their admin. Experience customers who have developed any extensions using Data Access will be unable to access those extensions during the maintenance window.
Dependencies: None
Customer Action: None
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
Thank You, Your Ellucian Cloud Services Team
Sep 18, 14:04 EDT
Completed -
The scheduled maintenance has been completed.
Sep 22, 01:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 22:00 EDT
Scheduled -
ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ethos Data Access will be deployed in the Preview environment. This notification details the maintenance timeline and planned work. Window: ** US and CA Regions ** Thursday, 21 September 2023 at 10:00 PM Eastern to Friday, 22 September 2023 at 1:00 AM Eastern Note: This Maintenance Update will be deployed in Production on Wednesday, 27 September 2023.
** EU Region ** Friday, 22 September 2023 at 3:00 AM BST to Friday, 22 September 2023 at 6:00 AM BST Note: This Maintenance Update will be deployed in Production on Thursday, 28 September 2023.
Activity: Deploy release in the Preview environment.
Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads or Analytics loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done. Dependencies: None Customer Action: There is no action required by customers. This announcement is for informational purposes only. Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly. Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel. Thank You, Your Ellucian Cloud Services Team
Sep 18, 14:05 EDT
Completed -
The scheduled maintenance has been completed.
Sep 21, 14:30 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 12:00 EDT
Scheduled -
ELLUCIAN CLOUD SERVICES
Please be advised that a maintenance release for Ethos Data Connect will be deployed in the Production environment. This notification details the maintenance timeline and planned work.
Window: Thursday, 21 September 2023 at 12:00 pm Eastern to Thursday, 21 September 2023 at 2:30 pm Eastern
Impact: Downtime is not expected during this release, but performance may be decreased during the deployment window.
Customer Action: Please see the release documentation for required actions.
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
Thank You, Your Ellucian Cloud Services Team
Sep 21, 11:30 EDT
Completed -
The scheduled maintenance has been completed.
Sep 21, 12:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 09:01 EDT
Scheduled -
ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ethos Data Access will be deployed in the Preview environment. This notification details the maintenance timeline and planned work.
Window: ** AU Region ** Thursday, 21 September at 11:00 PM AEST to Friday, 22 September at 2:00 AM AEST Note: This Maintenance Update will be deployed in Production on Thursday, 27 September 2023.
Activity: Deploy release in the Preview environment.
Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads or Analytics loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done. Dependencies: None Customer Action: There is no action required by customers. This announcement is for informational purposes only. Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly. Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel. Thank You, Your Ellucian Cloud Services Team
Sep 18, 14:08 EDT
Completed -
The scheduled maintenance has been completed.
Sep 21, 11:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 09:01 EDT
Scheduled -
ELLUCIAN CLOUD SERVICES
Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Recruit Production. This notification details the maintenance timeline and planned work.
*** Singapore customers *** Starting Thursday, 21 September 2023, at 9:00 PM GMT+8 and concluding by Thursday, 21 September 2023, at 11:00 PM GMT+8.
*** Australia customers *** Starting Thursday, 21 September 2023, at 11:00 PM AEST and concluding by Friday, 22 September 2023, at 1:00 AM AEST.
There is no expected downtime during the MU; however, you may experience intermittent slowness or an occasional disconnect to your environment.
Should you encounter issues after this MU, please contact Action Line. If you have any questions or concerns about this notification or want to discuss any aspect of the upcoming maintenance, please reach out to your Customer Success Manager, who can arrange a meeting with the right technical personnel.
Completed -
The scheduled maintenance has been completed.
Sep 21, 07:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 23:30 EDT
Scheduled -
ELLUCIAN CLOUD SERVICES Please be advised that Ellucian Elevate Upgrade 8.31.4.0 will be deployed to the Non-Production environment. This notification details the maintenance timeline and planned work.
Window: *** This notification is for our customers in the US only *** Wednesday, 20th September - starting at 11:30 p.m. Eastern and concluding on Thursday, 21st September at 3:30 a.m. Eastern.
*** This notification is for our customers in the US2 only *** ( ACCS schools only) Thursday, 21st September - starting at 4:00 a.m. Eastern and concluding on Thursday, 21st September at 7:00 a.m. Eastern.
*** This notification is for our customers in the Canada region only *** Wednesday, 20th September - starting at 8:30 p.m. Eastern and concluding on Wednesday, 20th September at 10:30 p.m. Eastern.
NOTE: The Upgrade in Production is scheduled for Sunday, September 24th.
Activity: Deploy Elevate Upgrade 8.31.0.0 to the Non-Production environment.
Impact: The Non-Production environment will be unavailable during the maintenance window.
Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
Thank You, Ellucian Cloud Services Team
Sep 18, 14:07 EDT
Completed -
The scheduled maintenance has been completed.
Sep 20, 23:01 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 22:01 EDT
Scheduled -
ELLUCIAN CLOUD SERVICES As part of our ongoing efforts to optimize service, Ellucian needs to perform infrastructure maintenance on an underlying system in the Ellucian Analytics Production and Test environments.
Window: Wednesday, 20 September 2023 at 10:00 pm to Wednesday, 20 September at 11:00 pm Eastern
Impact: Ellucian Analytics will be unavailable during the maintenance window. Load and Refresh jobs running will not be impacted and can remain running or scheduled.
Dependencies: None.
Customer Action: None
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
Thank You, Your Ellucian Cloud Services Team
Sep 20, 15:01 EDT
Completed -
The scheduled maintenance has been completed.
Sep 20, 22:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 20:00 EDT
Scheduled -
ELLUCIAN CLOUD SERVICES
Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Recruit Production. This notification details the maintenance timeline and planned work.
*** United States and Canada customers *** Starting Wednesday, 20 September 2023, at 8:00 PM Eastern and concluding by Wednesday, 20 September 2023, at 10:00 PM Eastern.
There is no expected downtime during the MU; however, you may experience intermittent slowness or an occasional disconnect to your environment.
Should you encounter issues after this MU, please contact Action Line. If you have any questions or concerns about this notification or want to discuss any aspect of the upcoming maintenance, please reach out to your Customer Success Manager, who can arrange a meeting with the right technical personnel.
Completed -
The scheduled maintenance has been completed.
Sep 20, 22:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 20:01 EDT
Scheduled -
ELLUCIAN CLOUD SERVICES
Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Recruit Production. This notification details the maintenance timeline and planned work.
*** Europe customers *** Starting Thursday, 21 September 2023, at 1:00 AM BST and concluding by Thursday, 21 September 2023, at 3:00 AM BST.
*** Middle East customers *** Starting Thursday, 21 September 2023, at 4:00 AM GMT+4 and concluding by Thursday, 21 September 2023, at 6:00 AM GMT+4.
There is no expected downtime during the MU; however, you may experience intermittent slowness or an occasional disconnect to your environment.
Should you encounter issues after this MU, please contact Action Line. If you have any questions or concerns about this notification or want to discuss any aspect of the upcoming maintenance, please reach out to your Customer Success Manager, who can arrange a meeting with the right technical personnel.
Completed -
The scheduled maintenance has been completed.
Sep 20, 22:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 20:01 EDT
Scheduled -
ELLUCIAN CLOUD SERVICES
Tenga en cuenta que hay una próxima actualización de mantenimiento (MU) para Ellucian CRM Recruit Producción. Esta notificación detalla el cronograma de mantenimiento y el trabajo planificado.
*** Clientes en Latinoamérica *** A partir de el miercoles, 20 de septiembre 2023 a las 20:00 horas de el este y finalizado el miercoles, 20 de septiembre 2023 a las 22:00 horas de el este.
No hay tiempo de inactividad esperado durante el MU, sin embargo, puede experimentar lentitud intermitente o una desconexión ocasional de su entorno.
Si encuentra problemas después de este MU, comuníquese con Action Line. Si tiene alguna pregunta o inquietud acerca de esta notificación o si desea discutir cualquier aspecto del próximo mantenimiento, comuníquese con su Gerente de Éxito del Cliente, quien puede concertar una reunión con el personal técnico correspondiente.
Completed -
The scheduled maintenance has been completed.
Sep 20, 07:30 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 05:30 EDT
Scheduled -
ELLUCIAN CLOUD SERVICES Please be advised that Ellucian Quercus Upgrade 8.31.4.0 will be deployed to the Non-Production environment. This notification details the maintenance timeline and planned work.
Window: *** This notification is for our customers in the APAC region only *** Wednesday, 20th September - starting at 7:30 p.m. AEST and concluding on Wednesday, 20th September at 9:30 p.m. AEST.
NOTE: The Upgrade in Production is currently scheduled for Saturday, 23rd of September 2023 .
Activity: Deploy Quercus Upgrade 8.31.4.0 to the Non-Production environment.
Impact: The Non-Production environment will be unavailable during the maintenance window.
Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
Thank You, Ellucian Cloud Services Team
Sep 18, 09:31 EDT
Completed -
The scheduled maintenance has been completed.
Sep 20, 00:30 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 20:30 EDT
Scheduled -
ELLUCIAN CLOUD SERVICES Please be advised that Ellucian Quercus Upgrade 8.31.4.0 will be deployed to the Non-Production environment. This notification details the maintenance timeline and planned work.
Window: *** This notification is for our customers in the EMEA region only *** Wednesday, 20th September- starting at 1:30 a.m. BST and concluding on Wednesday, 20th September at 5:30 a.m. BST.
NOTE: The Upgrade in Production is scheduled for Saturday, 23rd of September 2023.
Activity: Deploy Quercus Upgrade 8.31.4.0 to the Non-Production environment.
Impact: The Non-Production environment will be unavailable during the maintenance window.
Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
Thank You, Your Ellucian Cloud Services Team
Sep 18, 09:31 EDT
Completed -
The scheduled maintenance has been completed.
Sep 19, 16:06 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 14:00 EDT
Scheduled -
ELLUCIAN CLOUD SERVICES
Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Recruit Non-Production. This includes Pre-Production and Test environments. This notification details the maintenance timeline and planned work.
*** Singapore customers *** Starting Wednesday, 20 September 2023, at 2:00 AM GMT+8 and concluding by Wednesday, 20 September 2023, at 4:00 AM GMT+8.
*** Australia customers *** Starting Wednesday, 20 September 2023, at 4:00 AM AEST and concluding by Wednesday, 20 September 2023, at 6:00 AM AEST.
There is no expected downtime during the MU; however, you may experience intermittent slowness or an occasional disconnect to your environment.
Should you encounter issues after this MU, please contact Action Line. If you have any questions or concerns about this notification or want to discuss any aspect of the upcoming maintenance, please reach out to your Customer Success Manager, who can arrange a meeting with the right technical personnel.
Completed -
The scheduled maintenance has been completed.
Sep 19, 16:05 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 14:00 EDT
Scheduled -
ELLUCIAN CLOUD SERVICES
Tenga en cuenta que hay una próxima actualización de mantenimiento (MU) para Ellucian CRM Recruit No-Producción. Esto incluye entornos de preproducción y prueba. Esta notificación detalla el cronograma de mantenimiento y el trabajo planificado.
*** Clientes en Latinoamérica *** A partir de el martes, 19 de septiembre 2023 a las 14:00 horas de el este y finalizado el martes, 19 de septiembre 2023 a las 16:00 horas de el este.
No hay tiempo de inactividad esperado durante el MU, sin embargo, puede experimentar lentitud intermitente o una desconexión ocasional de su entorno.
Si encuentra problemas después de este MU, comuníquese con Action Line. Si tiene alguna pregunta o inquietud acerca de esta notificación o si desea discutir cualquier aspecto del próximo mantenimiento, comuníquese con su Gerente de Éxito del Cliente, quien puede concertar una reunión con el personal técnico correspondiente.
Completed -
The scheduled maintenance has been completed.
Sep 19, 16:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 14:00 EDT
Scheduled -
ELLUCIAN CLOUD SERVICES
Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Recruit Non-Production. This includes Pre-Production and Test environments. This notification details the maintenance timeline and planned work.
*** Europe customers *** Starting Tuesday, 19 September 2023, at 7:00 PM BST and concluding by Tuesday, 19 September 2023, at 9:00 PM BST.
*** Middle East customers *** Starting Tuesday, 19 September 2023, at 10:00 PM GMT+4 and concluding by Wednesday, 20 September 2023, at 12:00 AM GMT+4.
There is no expected downtime during the MU; however, you may experience intermittent slowness or an occasional disconnect to your environment.
Should you encounter issues after this MU, please contact Action Line. If you have any questions or concerns about this notification or want to discuss any aspect of the upcoming maintenance, please reach out to your Customer Success Manager, who can arrange a meeting with the right technical personnel.
Completed -
The scheduled maintenance has been completed.
Sep 19, 16:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 14:00 EDT
Scheduled -
ELLUCIAN CLOUD SERVICES
Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Recruit Non-Production. This includes Pre-Production and Test environments. This notification details the maintenance timeline and planned work.
*** United States and Canada customers *** Starting Tuesday, 19 September 2023, at 2:00 PM Eastern and concluding by Tuesday, 19 September 2023, at 4:00 PM Eastern.
There is no expected downtime during the MU; however, you may experience intermittent slowness or an occasional disconnect to your environment.
Should you encounter issues after this MU, please contact Action Line. If you have any questions or concerns about this notification or want to discuss any aspect of the upcoming maintenance, please reach out to your Customer Success Manager, who can arrange a meeting with the right technical personnel.
Completed -
The scheduled maintenance has been completed.
Sep 18, 19:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 12:30 EDT
Scheduled -
ELLUCIAN CLOUD SERVICES
Hello Valued Customers,
Please be advised that Ellucian Cloud team is aware of Colleague Studio issues after the Ellucian Colleague SaaS T1 Release Updates that were deployed in the Non-Production environment last Friday.
The Ellucian Cloud Services team is working on resolving the issue.
Thank You, Your Ellucian Cloud Services Team
Sep 18, 12:22 EDT
Completed -
The scheduled maintenance has been completed.
Sep 15, 18:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 06:00 EDT
Scheduled -
ELLUCIAN CLOUD SERVICES
Please be advised that the Ellucian Colleague SaaS T1 Release Updates will be deployed in the Non-Production environment. This notification details the maintenance timeline and planned work.
The Ellucian Colleague SaaS T1 Release Updates will be deployed in Non-Production on September 15, 2023. The same T1 updates will be deployed in Production on October 4, 2023.
Windows: Eastern Time Zone - September 15 from 6:00 AM to 6:00 PM Central Time Zone - September 15 from 5:00 AM to 5:00 PM Mountain Time Zone - September 15 from 4:00 AM to 4:00 PM Pacific Time Zone - September 15 from 3:00 AM to 3:00 PM Samoa Standard Time - September 14 from 11:00 PM to September 15 11:00 AM
*In regions that don't observe daylight savings, please adjust the times above accordingly.
Impact: The Non-Production environment will be unavailable during the maintenance window.
Documentation: Please refer to the following articles for the details in this release: Colleague Releases - September 2023:
Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes. Scheduled jobs should be reviewed and adjusted as necessary.
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.
Thank You, Your Ellucian Cloud Services Team
Sep 14, 12:00 EDT
Completed -
The scheduled maintenance has been completed.
Sep 15, 05:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 03:00 EDT
Scheduled -
ELLUCIAN CLOUD SERVICES
Please be advised that a maintenance release for Ellucian Experience will be deployed in the Production environment. This notification details the maintenance timeline and planned work.
Window: Friday, 15 September 2023 at 3:00 am to Friday, 15 September 2023 at 5:00 am Eastern
Impact: Downtime is not expected during this release, but performance may be decreased during the deployment window.
Customer Action: Please see the release documentation for required actions.
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
Thank You, Your Ellucian Cloud Services Team
Sep 13, 13:01 EDT