Ellucian Cloud Status
Ellucian Elevate Upgrade 8.21 - PRODUCTION Environment
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 00:02 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Elevate 8.21 will be deployed to the Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the US only ***
Thursday July 9th - starting at 4:00 a.m. Eastern and concluding on Thursday Juy 9th at 8:00 a.m. Eastern.
*** This notification is for our customers in the Canada region only***
Thursday July 9th - starting at 12:00 a.m. Eastern and concluding on Thursday July 9th at 4:00 a.m Eastern.

Activity: Deploy Elevate release 8.21 to the Production environment.

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on https://resources.elluciancloud.com/bundle/quercus_rel_release_notes/page/c_821_rel_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment, Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Ellucian CRM Upgrade Notification: Ellucian CRM Advise 3.1 Prod
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 22:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advise in the cloud, this notice is to inform you of plans to upgrade your Ellucian CRM deployment(s) within the Ellucian Cloud.
 
TARGETED PROD UPGRADE WINDOW:
Ellucian CRM Advise Prod, July 6, 2020 - July 13, 2020
 
Specific timing (upgrade date and its duration) will be shared directly using your Ellucian CRM distribution email address.
 
RELEASE INFORMATION:
Release notes may be found on Communities here:
https://ecommunities.ellucian.com/message/296136#296136

Details about CRs found in this upgrade may be found on Customer Center here:
https://ellucian.force.com/clients/s/releases/a111M00000Ne7UTQAZ/ellucian-crm-advise-31

IMPORTANT INFORMATION:
Given the problematic global circumstances and hardships faced in recent weeks, Ellucian has extended CRM Email Router support for our existing customers through November 2020. 

For information on how to configure Server-Side Synchronization details may be found at:
https://ellucian.force.com/clients/s/article/CRM-9-0-Server-Side-Synchronization

USER ACCEPTANCE TESTING:
It is expected that current business operations are tested after all Ellucian CRM upgrades. The goal of the testing is to verify that current business operations are unimpeded. New feature functionality must be configured and may be configured after the upgrade.

Should you encounter issues after this upgrade, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.
 
Thank you,
Ellucian Cloud Team
Ellucian CRM Upgrade Notification: Ellucian CRM Recruit 6.1 Prod
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 20:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, this notice is to inform you of plans to upgrade your Ellucian CRM deployment(s) within the Ellucian Cloud.
 
TARGETED PROD UPGRADE WINDOW:
Ellucian CRM Recruit Prod, June 25, 2020 - July 9, 2020
 
Specific timing (upgrade date and its duration) will be shared directly using your Ellucian CRM distribution email address.
 
USER ACCEPTANCE TESTING:
It is expected that current business operations are tested after all Ellucian CRM upgrades. The goal of the testing is to verify that current business operations are unimpeded. New feature functionality are delivered unconfigured and may be configured after the upgrade.
 
Should you encounter issues during your testing, please open a Support Case through Customer Center.
 
RELEASE INFORMATION:
Release notes may be found on Communities here:
https://ecommunities.ellucian.com/message/295041#295041

Details about CRs found in this upgrade may be found on Customer Center here:
https://ellucian.force.com/clients/s/releases/a111M00000NgW4LQAV/recruit61

IMPORTANT INFORMATION:
Given the problematic global circumstances and hardships faced in recent weeks, Ellucian has extended CRM Email Router support for our existing customers through November 2020. 

For information on how to configure Server-Side Synchronization details may be found at:
https://ellucian.force.com/clients/s/article/CRM-9-0-Server-Side-Synchronization
 
If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.
 
Thank you,
Ellucian Cloud Team

About This Site

Ellucian Cloud planned maintenance or unplanned service impacting events affecting multiple client production systems are announced and logged on this page.

To report production system outages or request immediate attention of the Ellucian Enterprise Operations Center (EOC) please call:
+1 (844) 358-7222 (US/Canada Toll Free) or +1 (407) 215-3970 (International Toll), Use Prompt 3

Application Hosting Services (AHS) Operational
Ellucian SaaS Under Maintenance
Ellucian Banner SaaS Operational
Ellucian Colleague SaaS Operational
Ellucian Advance (APAC) Operational
Ellucian Advance (EMEA) Operational
Ellucian Advance Operational
Ellucian Advise (EMEA) Under Maintenance
Ellucian Advise (APAC) Operational
Ellucian Advise Under Maintenance
Ellucian Elevate Under Maintenance
Ellucian eTranscripts Operational
Ellucian Experience Operational
Ellucian Mobile Cloud Operational
Ellucian Recruit (APAC) Under Maintenance
Ellucian Recruit (EMEA) Under Maintenance
Ellucian Recruit Under Maintenance
Ellucian Quercus (EMEA) Operational
Ellucian Quercus (APAC) Operational
Ellucian Intelligent Learning Platform 4.X ? Operational
Ellucian Intelligent Learning Platform 5.X ? Operational
Ellucian Theme Editor Operational
Ellucian Workflow - Australia Operational
Ellucian Workflow - Canada Operational
Ellucian Workflow - Europe Operational
Ellucian Workflow - U.S. Operational
Ellucian Ethos Platform Operational
Ellucian Analytics - Canada Operational
Ellucian Analytics - Europe Operational
Ellucian Analytics - U.S. Operational
Ethos Data Access - Canada Operational
Ethos Data Access - Europe Operational
Ethos Data Access - U.S. Operational
Ethos Extend Operational
Ethos Integration - Australia Operational
Ethos Integration - Canada Operational
Ethos Integration - Europe Operational
Ethos Integration - U.S. Operational
Monitoring Operational
AWS Health Status ? Operational
AWS ec2-us-east-1 Operational
AWS ec2-us-west-2 Operational
AWS ec2-eu-west-1 Operational
AWS ec2-ca-central-1 Operational
AWS rds-us-east-1 Operational
AWS rds-us-west-2 Operational
AWS rds-eu-west-1 Operational
AWS rds-ca-central-1 Operational
AWS s3-us-standard Operational
AWS route53 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Ellucian CRM Upgrade Notification: Ellucian CRM Advance 3.0.4 Maintenance Release Non-Prod Jul 20, 09:00 - Jul 23, 20:00 EDT
ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, this notice is to inform you of plans to upgrade your Ellucian CRM deployment(s) within the Ellucian Cloud.
 
TARGETED NON-PROD UPGRADE WINDOW:
Ellucian CRM Advance Non-Prod, July 20, 2020 - July 23, 2020
 
Your specific date and time will be shared directly with you via your Ellucian CRM distribution email following this message by EOD on July 6, 2020.

There will be no clones taken as a part of this maintenance release. All configurations that currently reside within Non-Prod do not need to be transferred to Prod. 

If you do not receive a direct email outlining your specific upgrade date and time, please contact your Customer Success Manager. If you are an implementing customer, please contact your Ellucian Project Manager.
 
TARGETED PROD UPGRADE WINDOW:
Ellucian CRM Advance Prod, August 3, 2020 - August 4, 2020
 
You will receive another update regarding the Ellucian CRM Advance Prod upgrade after the Non-Prod upgrade windows are completed.
 
RELEASE INFORMATION:
Details about CRs found in this upgrade may be found on Customer Center here:
https://ellucian.force.com/clients/s/releases/a111M00000QD0mNQAT/crm-advance-304-maintenance-release

USER ACCEPTANCE TESTING:
It is expected that current business operations are tested after all Ellucian CRM upgrades. The goal of the testing is to verify that current business operations are unimpeded.

Should you encounter issues after this maintenance release, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager. 

Thank you,
Ellucian Cloud Team
Posted on Jul 2, 12:02 EDT
Past Incidents
Jul 9, 2020

Unresolved incident: Ellucian Elevate Upgrade 8.21 - PRODUCTION Environment.

Jul 8, 2020
Ethos Integration Maintenance Update
Completed - The scheduled maintenance has been completed.
Jul 8, 23:59 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 10:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** Asia Pacific region only **
07/08/2020 @ 10:00 a.m to 07/08/2020 @ 11:00 a.m Eastern
** EU, US & Canada regions **
07/08/2020 @ 9:00 p.m to 07/08/2020 @ 11:59 p.m Eastern

Activity: Deploy release in the Test and Production environments.

Impact: Downtime is not expected during this release, but performance may be decreased during the deployment widow.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://ellucian.force.com/clients/a111M00000QDpyq

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 2, 16:01 EDT
Jul 7, 2020
Ellucian Quercus Upgrade 8.21 to the PROD Environment (EMEA)
Completed - The scheduled maintenance has been completed.
Jul 7, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 13:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Quercus 8.21 will be deployed to the PROD environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the EMEA region only ***
Tuesday July 7th - starting at 6:00 p.m. BST (GMT+1) and concluding on Tuesday July 7th at 10:00 p.m BST (GMT+1).

Activity: Deploy Quercus release 8.21 to the PROD environment.

Impact: The PROD environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on:
https://resources.elluciancloud.com/bundle/quercus_rel_release_notes/page/c_821_rel_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team
Jul 6, 16:00 EDT
Ellucian Quercus Upgrade 8.21 to the PROD Environment (APAC)
Completed - The scheduled maintenance has been completed.
Jul 7, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 09:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Quercus 8.21 will be deployed to the Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the Asia Pacific region only ***
Tuesday July 7th - starting at 2:00 p.m. BST (GMT+1) and concluding on Tuesday July 7th at 6:00 p.m BST (GMT+1).

Activity: Deploy Quercus release 8.21 to the PROD environment.

Impact: The PROD environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on: https://resources.elluciancloud.com/bundle/quercus_rel_release_notes/page/c_821_rel_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 6, 16:02 EDT
Jul 6, 2020
Maintenance Notification Ellucian Experience
Completed - The scheduled maintenance has been completed.
Jul 6, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 12:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a feature release for Ellucian Experience will be deployed in the Test environment. This notification details the maintenance timeline and planned work.

Window: 07/06/2020 at 12:00pm to 07/06/2020 at 1:00pm Eastern

Note: Feature release for Ellucian Experience will be deployed to Production environment on 07/20/2020

Impact: Downtime is not expected during this release, but performance may be decreased during the deployment widow.

Documentation: Release details can be found within the Ellucian Documentation site:
https://resources.elluciancloud.com/bundle/ellucian_experience_rel_release_notes/page/c_ellucian_experience_release_notes.html

Customer Action: No customer actions are required for this release.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jun 30, 17:07 EDT
Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020
Ethos Data Access Maintenance Release - PROD Environment
Completed - The scheduled maintenance has been completed.
Jul 3, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 20:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ethos Data Access will be deployed in the PROD environment. This notification details the maintenance timeline and planned work.
​
Window:
** US and CA Region **
07/02/2020 8:00 PM to 07/03/2020 12:00 AM Eastern
​
** EU & AU Region **
07/02/2020 8:00 PM to 07/03/2020 12:00 AM Eastern
​
Activity: Deploy release in the Prod environment.
Documentation: Release documentation can be found on the Ellucian Customer Center
https://ellucian.force.com/clients/a111M00000PccFI
​
Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads or Analytics loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.
​
Dependencies: None
​
Customer Action: There is no action required by customers. This announcement is for informational purposes only.
​
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
​
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
​
Thank You,
Your Ellucian Cloud Services Team
Jun 25, 16:00 EDT
Jul 2, 2020
Ellucian Elevate Upgrade 8.21.0.1 - TEST Environment
Completed - The scheduled maintenance has been completed.
Jul 2, 08:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 00:02 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Elevate 8.21.01 will be deployed to the Test environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the US only ***
Thursday July 2nd - starting at 4:00 a.m. Eastern and concluding on Thursday July 2nd at 8:00 a.m. Eastern.
*** This notification is for our customers in the Canada region only ***
Thursday July 2nd - starting at 12:00 a.m. Eastern and concluding on Thursday July 2nd at 4:00 a.m Eastern.

Activity: Deploy Elevate release 8.21.01 to the Test environment.

Impact: The Test environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on
https://resources.elluciancloud.com/bundle/elevate_rel_release_notes/page/c_821_rel_notes.html
https://resources.elluciancloud.com/bundle/elevate_rel_release_notes/page/c_82101_rel_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment, Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Please note: Planned roll-out to production July 9th

Thank You,
Your Ellucian Cloud Services Team
Jul 1, 16:01 EDT
Banner SaaS T2 Maintenance Release -20.5.1-3 - Production
Completed - The scheduled maintenance has been completed.
Jul 2, 07:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 23:02 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Banner SaaS T2 Maintenance Release - 20.5.1-3 updates will be deployed on the Production environments. This notification details the maintenance timeline and planned work.

The Ellucian Banner SaaS T2 Maintenance Release 20.5.1-3 updates will be deployed in Production on 07/01/2020.

Window: 07/01/2020, 11:00 PM to 07/02/2020, 7:00 AM Eastern

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

https://ellucian.force.com/clients/a111M00000PcDXf
https://ellucian.force.com/clients/a111M00000PaWGc
https://ellucian.force.com/clients/a111M00000Q6YKi
https://ellucian.force.com/clients/a111M00000Pcq7f
https://ellucian.force.com/clients/a111M00000PdNz2

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 1, 16:23 EDT
Colleague SaaS T3 - Release Updates - Production
Completed - The scheduled maintenance has been completed.
Jul 2, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 21:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T3 Release Updates will be deployed on the Production environments. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T3 Release Updates will be deployed in Production on 07/01/2020 at 9:00 pm.

Windows:
Eastern Time Zone - 07/01/2020, 9:00 PM to 07/02/2020, 4:00 AM Eastern
Central/Mountain Time Zone - 07/01/2020, 10:00 PM to 07/02/2020, 4:00 AM Eastern
Western Time Zone - 07/01/2020, 11:00 PM to 07/02/2020 , 4:00 AM Eastern

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

https://ellucian.force.com/clients/a111M00000PcqtI

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 1, 12:38 EDT
Ellucian Workflow Maintenance Update - Production
Completed - The scheduled maintenance has been completed.
Jul 2, 02:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 10:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Workflow will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window:
**Asia Pacific region only **
07/01/2020 @ 10 a.m. Eastern to 07/01/2020 @ 1:00 p.m. Eastern

**EU, US & CA regions only**
07/01/2020 @ 8 p.m. Eastern to 07/02/2020 @ 2:30 a.m. Eastern


Activity: Deploy release into Ellucian Workflow Production environment

Impact: There will be downtime experienced while the update is being deployed.

Documentation: Release documentation can be found on The Ellucian Customer Center:

https://ellucian.force.com/clients/a111M00000QD0Yq

Dependencies: None

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jun 30, 17:15 EDT
Jul 1, 2020
Ellucian Intelligent Learning Platform 5.X Maintenance Release - Preview Environment
Completed - The scheduled maintenance has been completed.
Jul 1, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 10:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Intelligent Learning Platform 5.X will be deployed in the Preview environment. This notification details the maintenance timeline and planned work.

Window: 07/01/2020 @ 10 a.m. Eastern to 07/01/2020 @ 12:00 a.m. Eastern

Note: A maintenance release for Ellucian Intelligent Learning Platform 5.X application will be deployed to Production environment on 07/29/2020 @ 8 p.m. Eastern

Activity: Deploy release in the Preview environment

Impact: ILP SaaS 5.X Preview environment will be unavailable during the maintenance window

Documentation: Release documentation can be found on the Ellucian Customer Center:

https://ellucian.force.com/clients/a111M00000Q6IDs

Dependencies: None

Customer Action: There is no action required by Customers. This announcement is for informational purposes only

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jun 30, 17:07 EDT
Colleague SaaS T3 - Release Updates - Non-Production
Completed - The scheduled maintenance has been completed.
Jul 1, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 21:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T3 Release Updates will be deployed on the Non-Production environments. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T3 Release Updates will be deployed in Non-Production on 06/30/2020 and the same update will be deployed in Production on 07/01/2020 at 9:00 pm.

Windows:
Eastern Time Zone - 06/30/2020, 9:00 PM to 07/01/2020, 4:00 AM Eastern
Central/Mountain Time Zone - 06/30/2020, 10:00 PM to 07/01/2020, 4:00 AM Eastern
Western Time Zone - 06/30/2020, 11:00 PM to 07/01/2020 , 4:00 AM Eastern

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

https://ellucian.force.com/clients/a111M00000PcqtI

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jun 27, 11:19 EDT
Jun 30, 2020
Maintenance Update for Ellucian Analytics US Infrastructure
Completed - The scheduled maintenance has been completed.
Jun 30, 22:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 21:02 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing efforts to optimize service, Ellucian needs to perform infrastructure maintenance on an underlying system in the Ellucian Analytics Production and Test environments.

Window: 06/30 @ 9:00 PM Eastern to 06/30 @ 10:00 PM Eastern

Impact: Ellucian Analytics will be unavailable during the maintenance window. Load and Refresh jobs running will not be impacted and can remain running or scheduled.

Dependencies: None.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jun 30, 14:49 EDT
Ellucian Quercus Upgrade 8.21.01 to the TEST Environment (EMEA)
Completed - The scheduled maintenance has been completed.
Jun 30, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 13:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Quercus 8.21.01 will be deployed to the TEST environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the EMEA region only ***
Tuesday June 30th - starting at 6:00 p.m. BST (GMT+1) and concluding on Tuesday June 30th at 10:00 p.m BST (GMT+1).

Activity: Deploy Quercus release 8.21.01 to the TEST environment.

Impact: The TEST environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on:
https://resources.elluciancloud.com/bundle/quercus_rel_release_notes/page/c_821_rel_notes.html
https://resources.elluciancloud.com/bundle/quercus_rel_release_notes/page/c_82101_rel_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team
Jun 29, 12:04 EDT
Ellucian Quercus Upgrade 8.21.01 to the TEST Environment (APAC)
Completed - The scheduled maintenance has been completed.
Jun 30, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 09:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Quercus 8.21.01 will be deployed to the TEST environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the Asia Pacific region only ***
Tuesday June 30th - starting at 2:00 p.m. BST (GMT+1) and concluding on Tuesday June 30th at 6:00 p.m BST (GMT+1).

Activity: Deploy Quercus release 8.21.01 to the TEST environment.

Impact: The TEST environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on:
https://resources.elluciancloud.com/bundle/quercus_rel_release_notes/page/c_821_rel_notes.html
https://resources.elluciancloud.com/bundle/quercus_rel_release_notes/page/c_82101_rel_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jun 29, 12:10 EDT
Ethos Data Access Maintenance Release - Test Environment
Completed - The scheduled maintenance has been completed.
Jun 30, 04:00 EDT
Update - This is to inform Ethos DataAccess maintenance release for Test environment is extended by two hours
Jun 30, 01:54 EDT
Update - This is to inform Ethos DataAccess maintenance release for Test environment is extended by two hours
Jun 29, 23:54 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 20:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ethos Data Access will be deployed in the Test environment. This notification details the maintenance timeline and planned work.
​
Note: The Maintenance Update will be deployed in Production on 07/02/2020.
​
Window:
** US and CA Region **
06/29/2020 8:00 PM to 06/30/2020 12:00 AM Eastern
​
** EU & AU Region **
06/29/2020 8:00 PM to 06/30/2020 12:00 AM Eastern
​
Activity: Deploy release in the Test environment.
Documentation: Release documentation can be found on the Ellucian Customer Center
https://ellucian.force.com/clients/a111M00000PccFI

Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads or Analytics loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.
​
Dependencies: None
​
Customer Action: There is no action required by customers. This announcement is for informational purposes only.
​
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
​
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
​
Thank You,
Your Ellucian Cloud Services Team
Jun 25, 16:05 EDT
Jun 29, 2020
Jun 28, 2020
Colleague SaaS Infrastructure Maintenance Release - Production
Completed - The scheduled maintenance has been completed.
Jun 28, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 21:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague Infrastructure Maintenance will deploy Unidata License on the Production environments. This notification details the maintenance timeline and planned work.

The Ellucian Colleague Infrastructure Maintenance will be deployed in Production on 06/28/2020.

Window: 06/28/2020, 9:00 PM to 06/28/2020, 11:00 PM Eastern

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: None

Dependencies: None

Client Action: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jun 26, 11:02 EDT
Jun 27, 2020

No incidents reported.

Jun 26, 2020
Colleague SaaS Infrastructure Maintenance Release - Non-Production
Completed - The scheduled maintenance has been completed.
Jun 26, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 04:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague Infrastructure Maintenance will deploy Unidata License on the Non-Production environments. This notification details the maintenance timeline and planned work and the same updates will be deployed in Production on 06/29/2020.

The Ellucian Colleague Infrastructure Maintenance will be deployed in Non-Production on 06/26/2020.

Window: Friday, 06/26/2020, 4:00 AM to 06/26/2020, 6:00 AM Eastern

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: None

Dependencies: None

Client Action: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jun 25, 13:02 EDT
Ellucian Analytics SaaS 2020.2.0.0 (All Regions - CA, EU & US)
Completed - The scheduled maintenance has been completed.
Jun 26, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 20:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that feature release 2020.2.0.0 for Ellucian Analytics will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window: 06/25/2020 @ 8:00 PM Eastern to 06/26/2020 @ 6:00 AM Eastern

Impact: Infrastructure changes required by this update will potentially affect running jobs in Production tenants.

Documentation: Release documentation can be found on the Ellucian Customer Center :
https://ellucian.force.com/clients/a111M00000LhpdX

Dependencies: None.

Pre Release-Customer Action: Please make sure no Analytics Load Pipeline jobs are in progress nor scheduled to begin during the maintenance window. While Analytics Refresh Pipeline jobs may run during the maintenance window, any job errors during the maintenance window should be ignored as all data will be refreshed during the next successful refresh job.

Post Release-Customer Action: As a result of this update, customers with any of these content areas must take required actions:

Human Resources content:
In Ellucian Analytics, run the Analytics Load Pipeline job for the Human Resources domain.

Recruitment content:
In Ellucian Analytics, run the Analytics Load Pipeline job for the Recruitment domain.

Recruitment or Student content:
In Ellucian Analytics Administration, update the Academic Period Sequences Parameter, save and publish the changes.

Please see the Ellucian Analytics Release Notes for Release 2020.2.0.0
https://resources.elluciancloud.com/bundle/ellucian_analytics_rel_release_notes/page/c_analytics_release_notes.html


Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,

Your Ellucian Cloud Services Team
Jun 23, 15:03 EDT
Jun 25, 2020
Maintenance Notification Ellucian Workflow 1.30
Completed - The scheduled maintenance has been completed.
Jun 25, 02:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 20:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
 
Please be advised that a maintenance update for Ellucian Workflow will be deployed in the Test environment. This notification details the maintenance timeline and planned work.
 
Window:
**Asia Pacific region only **
06/24/2020 @ 10 a.m. Eastern to 06/24/2020 @ 1:00 p.m. Eastern
 
**EU, US & CA regions only**
06/24/2020 @ 8 p.m. Eastern to 06/25/2020 @ 2:30 a.m. Eastern
 
 
Activity: Deploy release into Ellucian Workflow Test environment
 
Impact: There will be downtime experienced while the update is being deployed.
 
Documentation: Release documentation can be found on The Ellucian Customer Center:
 
https://ellucian.force.com/clients/a111M00000QD0Yq

Dependencies: None
 
Client Action: There is no action required by customers. This announcement is for informational purposes only.
 
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
 
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
 
Thank You,
Your Ellucian Cloud Services Team
Jun 17, 18:03 EDT
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