Ellucian Cloud Status

All Systems Operational

About This Site

Ellucian Cloud planned maintenance or unplanned service impacting events affecting multiple client production systems are announced and logged on this page.

To report production system outages or request immediate attention of the Ellucian Enterprise Operations Center (EOC) please call:
+1 (844) 358-7222 (US/Canada Toll Free) or +1 (407) 215-3970 (International Toll), Use Prompt 3

Application Hosting Services (AHS) Operational

Ellucian SaaS Operational

Ellucian Banner SaaS Operational

Ellucian Colleague SaaS Operational

Ellucian Advance (APAC) Operational

Ellucian Advance (EMEA) Operational

Ellucian Advance (LAC) Operational

Ellucian Advance Operational

Ellucian Advise (APAC) Operational

Ellucian Advise (EMEA) Operational

Ellucian Advise (LAC) Operational

Ellucian Advise Operational

Ellucian Elevate Operational

Ellucian eTranscripts Operational

Ellucian Experience Operational

Ellucian Experience (APAC) Operational

Ellucian Experience (EMEA) Operational

Ellucian Mobile Cloud Operational

Ellucian Recruit (APAC) Operational

Ellucian Recruit (EMEA) Operational

Ellucian Recruit (LAC) Operational

Ellucian Recruit Operational

Ellucian Quercus (EMEA) Operational

Ellucian Quercus (APAC) Operational

Ellucian Intelligent Learning Platform 4.X - APAC Operational

Ellucian Intelligent Learning Platform 4.X - EMEA Operational

Ellucian Intelligent Learning Platform 4.X - United States/Canada/Latin America Operational

Ellucian Intelligent Learning Platform 5.X - APAC Operational

Ellucian Intelligent Learning Platform 5.X - EMEA Operational

Ellucian Intelligent Learning Platform 5.X - United States/Canada/Latin America Operational

Ellucian Theme Editor Operational

Ellucian Workflow - U.S. Operational

Ellucian Workflow - Australia Operational

Ellucian Workflow - Canada Operational

Ellucian Workflow - Europe Operational

Ellucian Ethos Platform Operational

Ellucian Analytics - Canada Operational

Ellucian Analytics - Europe Operational

Ellucian Analytics - U.S. Operational

Ethos Data Access - Australia Operational

Ethos Data Access - Canada Operational

Ethos Data Access - Europe Operational

Ethos Data Access - U.S. Operational

Ethos Extend Operational

Ethos Integration - Australia Operational

Ethos Integration - Canada Operational

Ethos Integration - Europe Operational

Ethos Integration - U.S. Operational

Monitoring Operational

AWS Health Status Operational

AWS ec2-us-east-1 Operational

AWS ec2-us-west-2 Operational

AWS ec2-eu-west-1 Operational

AWS ec2-ca-central-1 Operational

AWS rds-us-east-1 Operational

AWS rds-us-west-2 Operational

AWS rds-eu-west-1 Operational

AWS rds-ca-central-1 Operational

AWS s3-us-standard Operational

AWS route53 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Banner SaaS July 2021 (Tier 2) Maintenance Release 21.7.0 for Non-Production Aug 2, 21:00 - Aug 3, 07:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that the Ellucian Banner SaaS T2 Maintenance Release 21.7.0 Non-Production environments. This notification details the maintenance timeline and planned work.

Window: August 2nd 2021, 9:00 PM to August 3rd 2021, 7:00 AM Eastern

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

Release 21.7.0:
Banner - SC California CALBHR Human Resources (BA CALBHR 8.18.0.1) https://ellucian.force.com/clients/a111M00000RY6Wy
Banner - SC California CALBSTU Student BA CALBSTU 8.14.10 https://ellucian.force.com/clients/a111M00000RXshj
Banner - Financial Aid BA FIN AID 8.40.1.1 https://ellucian.force.com/clients/a111M00000RYzJh
Banner - Financial Aid BA FIN AID 9.3.26.1 https://ellucian.force.com/clients/a111M00000RZc8G
Banner - General - Admin Common BA GEN ADMIN COMMON 9.3.25.1 https://ellucian.force.com/clients/a111M00000RZ7hT
Banner - Human Resources BA HR Tax Update 287 https://ellucian.force.com/clients/a111M00000RZza9
Banner - Student Self-Service Banner Student Self Service 9.16.1.1 https://ellucian.force.com/clients/a111M00000Ra5mD

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 29, 23:00 EDT

Ellucian CRM SaaS Maintenance Update: Ellucian CRM Advance Non-Prod Aug 3, 14:00-16:00 EDT

ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis.

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this update can be found here:
https://ellucian.force.com/clients/s/releases/a111M00000RaTws/crm-advance-august-2021-maintenance-update

WINDOW:
*** United States and Canada customers ***
Starting Tuesday, August 3, 2021 at 2:00 PM EDT and concluding by Tuesday, August 3, 2021 at 4:00 PM EDT

IMPACT:
This MU only impacts Ellucian CRM Advance Non-Prod environments in the United States and Canada regions. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
Posted on Aug 2, 16:03 EDT

Ellucian CRM SaaS Maintenance Update: Ellucian CRM Advance Non-Prod (APAC) Aug 3, 14:00-16:00 EDT

ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis.

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this update can be found here:
https://ellucian.force.com/clients/s/releases/a111M00000RaTws/crm-advance-august-2021-maintenance-update

WINDOW:
*** Singapore customers ***
Starting Wednesday, 4 August 2021 at 2:00 AM SST and concluding by Wednesday, 4 August 2021 at 4:00 AM SST

*** Australia customers ***
Starting Wednesday, 4 August 2021 at 4:00 AM AEST and concluding by Wednesday, 4 August 2021 at 6:00 AM AEST

IMPACT:
This MU only impacts Ellucian CRM Advance Non-Prod environments in the APAC region. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
Posted on Aug 2, 16:02 EDT

Ellucian CRM SaaS Maintenance Update: Ellucian CRM Advance Non-Prod (EMEA) Aug 3, 14:00-16:00 EDT

ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis.

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this update can be found here:
https://ellucian.force.com/clients/s/releases/a111M00000RaTws/crm-advance-august-2021-maintenance-update

WINDOW:
*** Middle East customers ***
Starting Tuesday, 3 August 2021 at 10:00 PM GST and concluding by Wednesday, 4 August 2021 at 12:01 AM GST

IMPACT:
This MU only impacts Ellucian CRM Advance Non-Prod environments in the EMEA region. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
Posted on Aug 2, 16:01 EDT

Ellucian CRM SaaS Notification: Ellucian CRM Recruit 2021 Imports Update Non-Prod Aug 4, 09:00 - Aug 11, 08:00 EDT

ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, this notice is to inform you of plans to update your Ellucian CRM deployment(s) within the Ellucian Cloud.

TARGETED NON-PROD UPDATE WINDOW:
Ellucian CRM Recruit Non-Prod, 4 August 2021 - 10 August 2021

Your specific date and time will be shared directly with you via your Ellucian CRM distribution email address following this message by EOD on 16 July 2021.

If you do not receive an email outlining your specific date and time, please contact your Customer Success Manager. If you are an implementing client, please contact your Ellucian Project Manager.

TARGETED PROD UPDATE WINDOW:
Ellucian CRM Recruit Production, 11 August 2021 - 17 August 2021

You will receive a separate communication regarding Ellucian CRM Recruit Prod.

IMPORTANT INFORMATON:
The Ellucian CRM Recruit 2021 Imports Update is an update that only affects the delivered import functionality within Ellucian CRM Recruit. There will be no clones as a part of this update and no clone requests will be accommodated during this time until after your Prod upgrade window has completed.

RELEASE INFORMATION:
Launch event details will be posted on Communities once available here:
https://ellucian.service-now.com/community?id=community_forum&sys_id=5f3349abdb4f5c50c23a3cae7c96194d

Details about CRs found in this update may be found on Customer Center here:
https://ellucian.force.com/clients/s/releases/a111M00000RZAO6/recruit-2021-imports-update

Should you encounter issues after this update, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
Posted on Jul 14, 12:14 EDT

Notificación de Ellucian CRM SaaS: Actualización de importaciones de Ellucian CRM Recruit 2021 Non-Prod Aug 4, 09:00 - Aug 11, 08:00 EDT

ELLUCIAN CLOUD SERVICES

Como parte de nuestras mejoras continuas en la entrega de SaaS para los clientes que utilizan Ellucian CRM Recruit en la nube, este aviso es para informarle sobre los planes para actualizar sus implementaciones de Ellucian CRM dentro de Ellucian Cloud.

VENTANA DE ACTUALIZACIÓN OBJETIVO NO PROD:
Ellucian CRM Recruit Non-Prod, 4 de agosto de 2021 - 10 de agosto de 2021

Su fecha y hora específicas se compartirán directamente con usted a través de su dirección de correo electrónico de distribución de Ellucian CRM después de este mensaje por EOD el 16 de julio de 2021.

Si no recibe un correo electrónico que describa su fecha y hora específicas, comuníquese con su Gerente de Éxito del Cliente. Si es un cliente de implementación, comuníquese con su Gerente de Proyecto Ellucian.

VENTANA DE ACTUALIZACIÓN DEL PRODUCTO OBJETIVO:
Producción de reclutamiento de Ellucian CRM, 11 de agosto de 2021 - 17 de agosto de 2021

Recibirá una comunicación separada con respecto a Ellucian CRM Recruit Prod.

INFORMACIÓN IMPORTANTE:
La actualización de importaciones de Ellucian CRM Recruit 2021 es una actualización que solo afecta la funcionalidad de importación entregada dentro de Ellucian CRM Recruit. No habrá clones como parte de esta actualización y no se atenderán solicitudes de clonación durante este tiempo hasta después de que se haya completado la última ventana de actualización de Prod.

INFORMACIÓN DE PUBLICACIÓN:
Los detalles del evento de lanzamiento se publicarán en Comunidades una vez que estén disponibles aquí:
https://ellucian.service-now.com/community?id=community_forum&sys_id=5f3349abdb4f5c50c23a3cae7c96194d

Los detalles sobre los CR que se encuentran en esta actualización se pueden encontrar en el Centro de Clientes aquí:
https://ellucian.force.com/clients/s/releases/a111M00000RZAO6/recruit-2021-imports-update

Si encuentra problemas después de esta actualización, comuníquese con Action Line. Si tiene alguna pregunta o inquietud, comuníquese con su Gerente de Éxito del Cliente. Si actualmente está implementando su solución Ellucian CRM, comuníquese con su gerente de proyecto.

Gracias,
Equipo de Ellucian Cloud
Posted on Jul 14, 12:24 EDT

Ethos Integration Maintenance Notice – (APAC) Aug 4, 10:00-11:59 EDT

ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** Asia Pacific region only **
Thursday, 5 August 2021 at 12:00 a.m. AEST (GMT + 10) to Thursday, 5 August 2021 at 1:59 a.m. AEST (GMT + 10)

Activity: Deploy release in the Test and Production environments.

Impact: The application will not be accessible during the maintenance window.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://ellucian.force.com/clients/a111M00000RagnM

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Jul 30, 15:02 EDT

Maintenance Notification Ellucian Intelligent Learning Platform 5.4 - Preview Environment (APAC) Aug 4, 10:00-11:00 EDT

ELLUCIAN CLOUD SERVICES
Please be advised that a maintenance update for Ellucian Intelligent Learning Platform 5.4 application will be deployed in the Preview environment. This notification details the maintenance timeline and planned work.

Window:
** Asia Pacific region only **
Thursday, 05 August 2021 @ 12 a.m. AEST (GMT+10) to Thursday, 05 August 2021 @ 1 a.m. AEST (GMT+10)

Activity: Deploy release in the Preview environment.

Note: This update will be deployed to the Production environment on Wednesday, 25th August 2021.

Impact: ILP SaaS 5.X Preview environment will be unavailable during the maintenance window

Documentation: Release documentation can be found on the Ellucian Customer Center:
https://ellucian.force.com/clients/a111M00000QdimI

Dependencies: None

Customer Action: There is no action required by Customers. This announcement is for informational purposes only

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Aug 2, 12:00 EDT

Maintenance Notification Ellucian Intelligent Learning Platform 5.4 - Preview Environment (EMEA) Aug 4, 21:00 - Aug 5, 00:00 EDT

ELLUCIAN CLOUD SERVICES
Please be advised that a maintenance update for Ellucian Intelligent Learning Platform 5.4 application will be deployed in the Preview environment. This notification details the maintenance timeline and planned work.

Window:
*** Europe customers ***
Thursday, 5th August 2021 at 02:00 AM BST (GMT +1) to Thursday, 5th August 2021 at 05:00 AM BST (GMT +1)

Activity: Deploy release in the Preview environment.

Note: This update will be deployed to the Production environment on Wednesday, 25th August 2021.

Impact: ILP SaaS 5.X Preview environment will be unavailable during the maintenance window

Documentation: Release documentation can be found on the Ellucian Customer Center:
https://ellucian.force.com/clients/a111M00000QdimI

Dependencies: None

Customer Action: There is no action required by Customers. This announcement is for informational purposes only

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Aug 2, 12:04 EDT

Maintenance Notification Ellucian Intelligent Learning Platform 5.4 - Preview Environment (United States/Canada/Latin America) Aug 4, 21:00 - Aug 5, 00:00 EDT

ELLUCIAN CLOUD SERVICES
Please be advised that a maintenance update for Ellucian Intelligent Learning Platform 5.4 application will be deployed in the Preview environment. This notification details the maintenance timeline and planned work.

Window:
** US & Canada regions **
Wednesday, 4 August 2021 at 9:00 p.m. Eastern to Thursday, 5 August 2021 at 12:00 a.m. Eastern

Activity: Deploy release in the Preview environment.

Note: This update will be deployed to the Production environment on Wednesday, 25th August 2021.

Impact: ILP SaaS 5.X Preview environment will be unavailable during the maintenance window

Documentation: Release documentation can be found on the Ellucian Customer Center:
https://ellucian.force.com/clients/a111M00000QdimI

Dependencies: None

Customer Action: There is no action required by Customers. This announcement is for informational purposes only

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Aug 2, 12:02 EDT

Ethos Integration Maintenance Update – (EU, US and Canada) Aug 4, 21:00 - Aug 5, 01:00 EDT

ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** US & Canada regions **
Wednesday, 4 August 2021 at 9:00 p.m. to Thursday, 5 August 2021 at 1:00 a.m. Eastern

** EU region **
Thursday, 5 August 2021 at 2:00 a.m. BST to Thursday, 5 August 2021 at 6:00 a.m. BST

Activity: Deploy release in the Test and Production environments.

Impact: The application will not be accessible during the maintenance window.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://ellucian.force.com/clients/a111M00000RagnM

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Jul 30, 15:04 EDT

Notificación de actualización de Ellucian CRM: Ellucian CRM Recruit 2021 Imports Update Prod Aug 11, 22:00 - Aug 18, 08:00 EDT

ELLUCIAN CLOUD SERVICES

Como parte de nuestras mejoras continuas en la entrega de SaaS para los clientes que utilizan Ellucian CRM Recruit en la nube, este aviso es para informarle sobre los planes para actualizar sus implementaciones de Ellucian CRM dentro de Ellucian Cloud.

VENTANA DE ACTUALIZACIÓN DE PROD OBJETIVO:
Ellucian CRM Recruit Prod, 11 de agosto de 2021 - 17 de agosto de 2021

Su fecha y hora específicas se compartirán directamente con usted a través de su correo electrónico de distribución de Ellucian CRM después de este mensaje al final del día 23 de julio de 2021.

Si no recibe un correo electrónico que describa su fecha y hora específicas, comuníquese con su Gerente de Éxito del Cliente. Si es un cliente de implementación, comuníquese con su Gerente de Proyecto de Ellucian.

INFORMACIÓN IMPORTANTE:
La actualización de importaciones de Ellucian CRM Recruit 2021 es una actualización que solo afecta la funcionalidad de importación entregada dentro de Ellucian CRM Recruit.

INFORMACIÓN DE PUBLICACIÓN:
Los detalles del evento de lanzamiento se publicarán en Comunidades una vez que estén disponibles aquí:
https://ellucian.service-now.com/community?id=community_forum&sys_id=5f3349abdb4f5c50c23a3cae7c96194d

Los detalles sobre los CR que se encuentran en esta actualización se pueden encontrar en el Centro de Clientes aquí:
https://ellucian.force.com/clients/s/releases/a111M00000RZAO6/recruit-2021-imports-update

Si encuentra problemas después de esta actualización, comuníquese con Action Line. Si tiene alguna pregunta o inquietud, comuníquese con su Gerente de Éxito del Cliente. Si actualmente está implementando su solución Ellucian CRM, comuníquese con su gerente de proyecto.

Gracias,
Equipo de Ellucian Cloud
Posted on Jul 21, 12:08 EDT

Ellucian CRM SaaS Notification: Ellucian CRM Recruit 2021 Imports Update Prod Aug 11, 22:00 - Aug 18, 08:00 EDT

ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, this notice is to inform you of plans to update your Ellucian CRM deployment(s) within the Ellucian Cloud.

TARGETED PROD UPDATE WINDOW:
Ellucian CRM Recruit Production, 11 August 2021 - 17 August 2021

Your specific date and time will be shared directly with you via your Ellucian CRM distribution email following this message by EOD on 23 July 2021.

If you do not receive an email outlining your specific date and time, please contact your Customer Success Manager. If you are an implementing client, please contact your Ellucian Project Manager.

IMPORTANT INFORMATON:
The Ellucian CRM Recruit 2021 Imports Update is an update that only affects the delivered import functionality within Ellucian CRM Recruit.

RELEASE INFORMATION:
Launch event details will be posted on Communities once available here:
https://ellucian.service-now.com/community?id=community_forum&sys_id=5f3349abdb4f5c50c23a3cae7c96194d

Details about CRs found in this update may be found on Customer Center here:
https://ellucian.force.com/clients/s/releases/a111M00000RZAO6/recruit-2021-imports-update

Should you encounter issues after this update, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
Posted on Jul 21, 12:03 EDT

Past Incidents

Aug 2, 2021

No incidents reported today.

Aug 1, 2021

No incidents reported.

Jul 31, 2021

No incidents reported.

Jul 30, 2021

Colleague SaaS T2 - Release Updates - Non-Production

Completed - The scheduled maintenance has been completed.
Jul 30, 09:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 06:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T2 Release Updates will be deployed in the Non-Production environments. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T2 Release Updates will be deployed in Non-Production on July 30, 2021 starting at 6:00 AM Eastern. The same update will be deployed in Production on August 11, 2021. You will receive a different notification for Production.

Windows:
Eastern Time Zone - July 30 from 6:00 AM to 9:00 AM
Central/Mountain Time Zone - July 30 from 4:00 AM to 7:00 AM
Pacific Time Zone - July 30 from 3:00 AM to at 6:00 AM
Samoa Standard Time - July 30 from 12:00 AM to 3:00 AM

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:
https://ellucian.force.com/clients/a111M00000RYj3u
https://ellucian.force.com/clients/a111M00000RYZvd
https://ellucian.force.com/clients/a111M00000RZLJF
https://ellucian.force.com/clients/a111M00000RZpgN
https://ellucian.force.com/clients/a111M00000RaVEU
https://ellucian.force.com/clients/a111M00000RZfLy
https://ellucian.force.com/clients/a111M00000RZplm
https://ellucian.force.com/clients/a111M00000RZpq8

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 28, 15:00 EDT

Ethos Data Access Maintenance Release - Production Environment - US Region Only

Completed - The scheduled maintenance has been completed.
Jul 30, 02:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 21:02 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ethos Data Access will be deployed in the Production environment. This notification details the maintenance timeline and planned work.
Window:
** US Region **
Thursday, 29 July at 09:00 PM Eastern to Friday, 30 July at 2:00 AM Eastern

Activity: Deploy release in the Production environment.

Documentation: Release documentation can be found on the Ellucian Customer Center
https://ellucian.force.com/clients/a111M00000RZHFs

Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads or Analytics loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.

Dependencies: None

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 27, 15:10 EDT

Ethos Data Access Maintenance Release - Production Environment - EU Region Only

Completed - The scheduled maintenance has been completed.
Jul 30, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 21:03 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ethos Data Access will be deployed in the Production environment. This notification details the maintenance timeline and planned work.
Window:
** EU Region **
Friday, 30 July 2021 at 02:00 AM GMT to Friday, 30 July 2021 at 5:00 AM GMT

Activity: Deploy release in the Production environment.
Documentation: Release documentation can be found on the Ellucian Customer Center
https://ellucian.force.com/clients/a111M00000RZHFs

Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads or Analytics loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.

Dependencies: None

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 27, 15:13 EDT

Ethos Data Access Maintenance Release - Production Environment - CA Region Only

Completed - The scheduled maintenance has been completed.
Jul 30, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 21:02 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ethos Data Access will be deployed in the Production environment. This notification details the maintenance timeline and planned work.
Window:
** CA Region **
Thursday, 29 July at 09:00 PM Eastern to Friday, 30 July at 2:00 AM Eastern

Activity: Deploy release in the Production environment.

Documentation: Release documentation can be found on the Ellucian Customer Center
https://ellucian.force.com/clients/a111M00000RZHFs

Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads or Analytics loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.

Dependencies: None

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 27, 15:09 EDT

Jul 29, 2021

Ellucian Experience - Production Environment - Maintenance Notification (EMEA region only)

Completed - The scheduled maintenance has been completed.
Jul 29, 23:59 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 22:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ellucian Experience will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window: Friday, 30 July 2021 at 3:00 am BST (GMT + 1) to Friday, 30 July 2021 at 4:59 am BST (GMT + 1)

Impact: Downtime is not expected during this release, but performance may be decreased during the deployment widow.

Documentation: Release details can be found within the Ellucian Documentation site:
https://resources.elluciancloud.com/bundle/ellucian_experience_rel_release_notes/page/c_rel_notes_1_27_experience.html

Customer Action: Please see the release documentation for required actions.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 27, 15:07 EDT

Ellucian Experience - Production Environment - Maintenance Notification

Completed - The scheduled maintenance has been completed.
Jul 29, 23:59 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 22:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ellucian Experience will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window: Thursday, 29 July 2021 at 10:00 pm to Thursday, 29 July 2021 at 11:59 pm Eastern

Impact: Downtime is not expected during this release, but performance may be decreased during the deployment widow.

Documentation: Release details can be found within the Ellucian Documentation site:
https://resources.elluciancloud.com/bundle/ellucian_experience_rel_release_notes/page/c_rel_notes_1_27_experience.html

Customer Action: Please see the release documentation for required actions.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 27, 15:05 EDT

Ethos Data Access Maintenance Release - Production Environment – AU Region Only

Completed - The scheduled maintenance has been completed.
Jul 29, 12:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 11:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ethos Data Access will be deployed in the Production environment. This notification details the maintenance timeline and planned work.
Window:
** AU Region **
Friday, 30 July 2021 at 1:00 AM AEST (GMT+10) to Friday, 30 July at 2:00 AM AEST (GMT+10)

Activity: Deploy release in the Production environment.

Documentation: Release documentation can be found on the Ellucian Customer Center
https://ellucian.force.com/clients/a111M00000RZHFs

Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads or Analytics loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.

Dependencies: None

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 27, 15:14 EDT

Ellucian Experience - Production Environment - Maintenance Notification (APAC region only)

Completed - The scheduled maintenance has been completed.
Jul 29, 11:59 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 10:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ellucian Experience will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window: Friday, 30 July 2021 at 12:00 am AEST (GMT + 10) to Friday, 30 July 2021 at 1:59 am AEST (GMT + 10)

Impact: Downtime is not expected during this release, but performance may be decreased during the deployment widow.

Documentation: Release details can be found within the Ellucian Documentation site:
https://resources.elluciancloud.com/bundle/ellucian_experience_rel_release_notes/page/c_rel_notes_1_27_experience.html

Customer Action: Please see the release documentation for required actions.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 27, 15:10 EDT

Ellucian Elevate Upgrade 8.24.0.1 to the PROD Environment

Completed - The scheduled maintenance has been completed.
Jul 29, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 00:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Elevate Upgrade 8.24.0.1 will be deployed to the PROD environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the US only ***
Thursday 29th of July - starting at 3:00 a.m. Eastern and concluding on Thursday 29th of July at 8:00 a.m. Eastern.

*** This notification is for our customers in the Canada region only ***
Thursday 29th of July - starting at 12:00 a.m. Eastern and concluding on Thursday 29th of July at 4:00 a.m. Eastern.

Activity: Deploy Elevate Upgrade 8.24.0.1 to the PROD environment.

Impact: The PROD environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link:
https://resources.elluciancloud.com/bundle/elevate_rel_release_notes/page/c_82401_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 26, 09:00 EDT

Jul 28, 2021

No incidents reported.

Jul 27, 2021

Ellucian Quercus Upgrade 8.24.0.1 to the Prod Environment (EMEA)

Completed - The scheduled maintenance has been completed.
Jul 27, 17:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 13:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus Upgrade 8.24.0.1 will be deployed to the PROD environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the EMEA region only ***
Tuesday 27th July - starting at 6:00 p.m. BST (GMT+1) and concluding on Tuesday 27th July at 10:00 p.m. BST (GMT+1).

Activity: Deploy Quercus Upgrade 8.24.0.1 to the PROD environment.

Impact: The PROD environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link:
https://resources.elluciancloud.com/bundle/quercus_rel_release_notes/page/c_82401_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 21, 17:02 EDT

Ellucian Quercus Upgrade 8.24.0.1 to the Prod Environment (APAC)

Completed - The scheduled maintenance has been completed.
Jul 27, 11:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 09:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus Upgrade 8.24.0.1 will be deployed to the PROD environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the APAC region only ***
Tuesday 27th July - starting at 11:00 p.m. AEST and concluding on Wednesday 28th July at 1:00 a.m. AEST.

Activity: Deploy Quercus Upgrade 8.24.0.1 to the PROD environment.

Impact: The PROD environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link:
https://resources.elluciancloud.com/bundle/quercus_rel_aus_release_notes/page/c_82401_au_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 21, 17:01 EDT

Ethos Data Access Maintenance Release - Preview Environment - US Region Only

Completed - The scheduled maintenance has been completed.
Jul 27, 02:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 20:01 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ethos Data Access will be deployed in the Preview environment. This notification details the maintenance timeline and planned work.

Note: This Maintenance Update will be deployed in Production on Thursday, 29 July 2021.

Window:
** US Region **
Monday, 26 July at 8:00 PM Eastern to Tuesday 27 July at 2:00 AM Eastern

Activity: Deploy release in the Preview environment.

Documentation: Release documentation can be found on the Ellucian Customer Center
https://ellucian.force.com/clients/a111M00000RZHFs

Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads or Analytics loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.

Dependencies: None

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 23, 15:06 EDT

Ethos Data Access Maintenance Release - Preview Environment - EU Region Only

Completed - The scheduled maintenance has been completed.
Jul 27, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 20:01 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ethos Data Access will be deployed in the Preview environment. This notification details the maintenance timeline and planned work.

Note: This Maintenance Update will be deployed in Production on Friday, 30 July 2021.

Window:
** EU Region **
Tuesday 27 July 2021 at 01:00 AM BST to Tuesday 27 July 2021 at 5:00 AM BST

Activity: Deploy release in the Preview environment.

Documentation: Release documentation can be found on the Ellucian Customer Center
https://ellucian.force.com/clients/a111M00000RZHFs

Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads or Analytics loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.

Dependencies: None

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 23, 15:02 EDT

Ethos Data Access Maintenance Release - Preview Environment - CA Region Only

Completed - The scheduled maintenance has been completed.
Jul 27, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 20:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ethos Data Access will be deployed in the Preview environment. This notification details the maintenance timeline and planned work.

This Maintenance Update will be deployed in Production on Thursday, 29 July 2021.

Window:
** CA Region **
Monday, 26 July at 8:00 PM Eastern to Tuesday 27 July at 12:00 AM Eastern

Activity: Deploy release in the Preview environment.

Documentation: Release documentation can be found on the Ellucian Customer Center
https://ellucian.force.com/clients/a111M00000RZHFs

Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads or Analytics loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.

Dependencies: None

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 23, 15:01 EDT

Jul 26, 2021

Maintenance Notification Update Ellucian Workflow - Production - All Regions

Completed - The scheduled maintenance has been completed.
Jul 26, 16:10 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 16:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Workflow 1.35.0 Production maintenance update planned for deployment on July 28th (July 29th for the UK and AU regions) has been postponed due to a certificate/port configuration enhancement that was negatively impacting some customers.

The resolution for this issue will be included in Release 1.35.1, which we plan to apply to your Test environment during the week of August 2nd and your Production environment the week of August 9th.

Additional communications will be posted prior to the actual deployments.

If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 26, 14:00 EDT

Ethos Data Access Maintenance Release - Preview Environment – AU Region Only

Completed - The scheduled maintenance has been completed.
Jul 26, 14:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 11:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ethos Data Access will be deployed in the Preview environment. This notification details the maintenance timeline and planned work.

Note: This Maintenance Update will be deployed in Production on Friday, 30 July 2021.

Window:
** AU Region **
Tuesday 27 July at 1:00 AM AEST (GMT+10) to Tuesday 27 July at 4:00 AM AEST (GMT+10)

Activity: Deploy release in the Preview environment.

Documentation: Release documentation can be found on the Ellucian Customer Center
https://ellucian.force.com/clients/a111M00000RZHFs

Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads or Analytics loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.

Dependencies: None

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 23, 15:03 EDT

Ellucian Experience - Test Environment - Maintenance Notification all regions

Completed - The scheduled maintenance has been completed.
Jul 26, 11:59 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 10:01 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ellucian Experience will be deployed in the Test environment. This notification details the maintenance timeline and planned work.

Window: Monday, 26 July 2021 at 10:00 am to Monday, 26 July 2021 at 11:59 am Eastern

Note: This update will be deployed to the Production environment on Thursday, 29 July 2021.

Impact: Downtime is not expected during this release, but performance may be decreased during the deployment widow.

Documentation: Release details can be found within the Ellucian Documentation site:
https://resources.elluciancloud.com/bundle/ellucian_experience_rel_release_notes/page/c_rel_notes_1_27_experience.html

Customer Action: No customer actions are required for this release.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 21, 14:10 EDT

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

Banner SaaS June 2021 (Tier 1) Feature Release 21.6.0 and June 2021 (Tier 3) P1 Patch - Release 21.6.1 for Production

Completed - The scheduled maintenance has been completed.
Jul 23, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 21:01 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that the Ellucian Banner SaaS T1 Feature Release 21.6.0 and Tier 3 P1 Patch Release 21.6.1 will be deployed on the Production environments. This notification details the maintenance timeline and planned work.

Window: July 22nd 2021, 9:00 PM to July 23rd 2021, 7:00 AM Eastern

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

Release 21.6.0:
https://ellucian.force.com/clients/s/article/Banner-Releases-June-17-2021

Release 21.6.1:
Banner - General - Ethos API DB Upgrade (BA ETHOS API DB UPGRADE 9.24.0.1) https://ellucian.force.com/clients/a111M00000R0GAQ
Banner - General - Integration API (BA INTG API 9.24.0.1) https://ellucian.force.com/clients/a111M00000R0GAL
Banner - Student - Student API (BA STU API 9.24.0.1) https://ellucian.force.com/clients/a111M00000R0GAV
Banner - Student - (BA STUDENT 8.21.1.1) https://ellucian.force.com/clients/a111M00000RNcG5

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 21, 10:01 EDT

Colleague SaaS T3 - Release Updates - Non-Production & Production

Completed - The scheduled maintenance has been completed.
Jul 23, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 22:03 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T3 Release Updates will be deployed in the Non-Production and Production environments. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T3 Release Updates will be deployed in Non-Production and Production on July 22, 2021.

Windows:
Eastern Time Zone - July 22 from 10:00 PM to July 23 at 3:00 AM
Central/Mountain Time Zone - July 22 from 10:00 PM to July 23 at 3:00 AM
Pacific Time Zone - July 22 from 10:00 PM to July 23 at 3:00 AM
Samoa Standard Time - July 22 from 10:00 PM to July 23 at 3:00 AM

Impact: The Non-Production and Production environments will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:
https://ellucian.force.com/clients/a111M00000RaPWP
https://ellucian.force.com/clients/a111M00000RaZ4V

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 22, 18:28 EDT

Jul 22, 2021

Ellucian Intelligent Learning Platform 5.X - Preview Environment Infrastructure Maintenance Notification - (US, CA and EU regions)

Completed - The scheduled maintenance has been completed.
Jul 22, 23:59 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 22:02 EDT

Scheduled - As part of our ongoing efforts to optimize service, Ellucian needs to perform infrastructure maintenance on an underlying system in the Ellucian Intelligent Learning Platform 5.X Preview environment.
This is infrastructure maintenance only and is not part of a product release. This infrastructure maintenance does not require your institution to engage, configure, or test as there are no new features being released or corrected.
Window: Thursday, 22 July at 10:00 PM Eastern to Thursday, 22 July at 11:59 PM Eastern

Impact: There is no expected downtime however you may experience intermittent slowness or an occasional disconnect to your environment.

Dependencies: None.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 20, 13:19 EDT

Ellucian Intelligent Learning Platform 5.X - Preview Environment Infrastructure Maintenance Notification (AU region only)

Completed - The scheduled maintenance has been completed.
Jul 22, 11:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 10:00 EDT

Scheduled - As part of our ongoing efforts to optimize service, Ellucian needs to perform infrastructure maintenance on an underlying system in the Ellucian Intelligent Learning Platform 5.X Preview environment.
This is infrastructure maintenance only and is not part of a product release. This infrastructure maintenance does not require your institution to engage, configure, or test as there are no new features being released or corrected.

Window: Thursday, 22 July at 10:00 AM Eastern to Thursday, 22 July at 11:00 AM Eastern

Impact: There is no expected downtime however you may experience intermittent slowness or an occasional disconnect to your environment.

Dependencies: None.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 20, 13:20 EDT

Colleague SaaS T1 and T3 - Release Updates - Production

Completed - The scheduled maintenance has been completed.
Jul 22, 10:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 21:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T1 and T3 Release Updates will be deployed in the Production environments. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T1 and T3 Release Updates will be deployed in Production on July 21st, starting at 9:00 PM.

Windows:
Eastern Time Zone - from July 21, from 9:00 PM to July 22, 2021, at 4:00 AM
Central/Mountain Time Zone - from July 21 from 9:00 PM to July 22, 2021 at 3:00 AM
Pacific Time Zone - from July 21 from 9:00 PM to July 22, 2021 at 1:00 AM
Samoa Standard Time - from July 21 from 9:00 PM to July 22, 2021 at 4:00 AM

Documentation: Please refer to the following articles for the details in this release:
T1: https://ellucian.force.com/clients/s/article/Colleague-Releases-June-2021
T3: https://ellucian.force.com/clients/a111M00000Ra55L
T3: https://ellucian.force.com/clients/a111M00000RaFhS
T3: https://ellucian.force.com/clients/a111M00000RaClp
T3: https://ellucian.force.com/clients/a111M00000RaInz

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 20, 12:03 EDT

Ellucian Elevate Upgrade 8.24.0.1 to the Non PROD Environment

Completed - The scheduled maintenance has been completed.
Jul 22, 08:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 00:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Elevate Upgrade 8.24.0.1 will be deployed to the Non PROD environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the US only ***
Thursday 22nd of July - starting at 4:00 a.m. Eastern and concluding on Thursday 22nd of July at 8:00 a.m. Eastern.

*** This notification is for our customers in the Canada region only ***
Thursday 22nd of July - starting at 12:00 a.m. Eastern and concluding on Thursday 22nd of July at 2:00 a.m. Eastern.

Activity: Deploy Elevate Upgrade 8.24.0.1 to the Non PROD environment.

Impact: The Non PROD environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link:
https://resources.elluciancloud.com/bundle/elevate_rel_release_notes/page/c_82401_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Please note: The upgrade to 8.24.0.1 in Production is scheduled for 7/29/2021.

Thank You,
Your Ellucian Cloud Services Team
Jul 21, 07:30 EDT

Ethos Integration Maintenance Update – (EU, US and Canada)

Completed - The scheduled maintenance has been completed.
Jul 22, 01:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 21:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** US & Canada regions **
Wednesday, 21 July 2021 at 9:00 p.m. to Thursday, 22 July 2021 at 1:00 a.m. Eastern

** EU region **
Thursday, 22 July 2021 at 2:00 a.m. BST to Thursday, 22 July 2021 at 6:00 a.m. BST

Activity: Deploy release in the Test and Production environments.

Impact: The application will not be accessible during the maintenance window.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://ellucian.force.com/clients/a111M00000RaKYD

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 19, 13:04 EDT

Infrastructure maintenance for the Ellucian Quercus (EMEA) Production environment

Completed - The scheduled maintenance has been completed.
Jul 22, 00:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 23:30 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that an Infrastructure Maintenance Update for Ellucian Quercus will be deployed in the Production Platform. This notification details the maintenance timeline and planned work.

Window:
*** This notification is for our customers in the EMEA region only ***
Wednesday 21st July - starting at 04:30 a.m. BST (GMT+1) and concluding on Wednesday 21st July at 5:30 a.m. BST (GMT+1).

Activity: Deploy Infrastructure updates to the SaaS environment on the Production platform.

Impact: The Production environment will be unavailable for a 1-hour period during this maintenance window.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact me or your Customer Success Manager.

Thank You,
Your Ellucian Cloud Services Team
Jul 14, 12:23 EDT

Jul 21, 2021

Ellucian SaaS Maintenance Update: Ellucian Recruit Prod (EMEA)

Completed - The scheduled maintenance has been completed.
Jul 21, 22:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 20:01 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis.

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this update can be found here:
https://ellucian.force.com/clients/s/releases/a111M00000RZpxE/recruit-saas-2021-july-maintenance-update

WINDOW:
*** Europe customers ***
Starting Thursday, 22 July 2021 at 1:00 AM BST and concluding by Thursday, 22 July 2021 at 3:00 AM BST

*** Middle East customers ***
Starting Thursday, 22 July 2021 at 4:00 AM GST and concluding by Thursday, 22 July 2021 at 6:00 AM GST

IMPACT:
This MU impacts all Ellucian Recruit Prod environments in the EMEA region. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
Jul 20, 17:18 EDT

Ellucian SaaS Maintenance Update: Ellucian Recruit Prod

Completed - The scheduled maintenance has been completed.
Jul 21, 22:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 20:01 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis.

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this update can be found here:
https://ellucian.force.com/clients/s/releases/a111M00000RZpxE/recruit-saas-2021-july-maintenance-update

WINDOW:
*** United States and Canada customers ***
Starting Wednesday, July 21, 2021 at 8:00 PM EDT and concluding by Wednesday, July 21, 2021 at 10:00 PM EDT

IMPACT:
This MU impacts all Ellucian Recruit Prod environments in the United States and Canada regions. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
Jul 20, 17:16 EDT

Actualización de mantenimiento de Ellucian SaaS: Ellucian Recruit Prod (LAC)

Completed - The scheduled maintenance has been completed.
Jul 21, 22:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 20:01 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Como parte de nuestras mejoras continuas de entrega en SaaS para los clientes que usan Ellucian Recruit en la nube, cada mes proporcionamos MU (Maintenance Updates - actualizaciones de mantenimiento) para resolver las CR (Change Requests - solicitudes de cambio) críticas.

Esta MU no requiere que su institución participe, configure o pruebe las actualizaciones ya que no se liberan nuevas características. Todas las correcciones ocurren fuera del proceso de administración de la solución.

Los detalles acerca de las CR incluidas en esta actualización se pueden encontrar aquí:
https://ellucian.force.com/clients/s/releases/a111M00000RZpxE/recruit-saas-2021-july-maintenance-update

FECHA Y HORA:
*** Clientes en Latinoamérica ***
Inicia el miércoles 21 de julio de 2021 a las 8:00 p.m. EDT y concluye el miércoles 21 de julio de 2021 a las 10:00 p.m. EDT

IMPACTO:
Esta MU impacta a todos los ambientes Ellucian Recruit Prod en las regiones de Latinoamérica. No se espera tiempo de inactividad durante la entrega de la MU; sin embargo, puede experimentar lentitud intermitente o una desconexión ocasional de su ambiente.

ACCIÓN REQUERIDA:
No se requiere ninguna acción en este momento, el anuncio es informativo.

IMPORTANTE:
Si usted no es un cliente que se encuentre en cualquiera de las regiones indicadas en esta notificación, por favor seleccione «Administrar su suscripción» en la parte inferior de este correo electrónico para actualizar su preferencia de región para sus soluciones de Ellucian.

Si encuentra algún problema después de la entrega de la MU, por favor comuníquese con Action Line. Si tiene alguna pregunta o inquietud, por favor contacte a su Gerente de Éxito del Cliente (CSM). Si actualmente está implementando su solución de Ellucian, por favor comuníquese con su Gerente de Proyecto (PM).

Gracias,
Equipo de Ellucian Cloud
Jul 20, 17:12 EDT

Ellucian Workflow Infrastructure Maintenance Test Environment - Maintenance Notification all regions

Completed - The scheduled maintenance has been completed.
Jul 21, 20:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 20:01 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that there will be maintenance for Ellucian Workflow in the Test Workspaces to address an issue found with the 1.35 deployment last week. This notification details the maintenance timeline and planned work.

Window: Wednesday, 21 July 2021 at 8:00 pm to Wednesday, 21 July 2021 at 8:30 pm Eastern

Impact: Downtime is expected during this maintenance window.

Action: No customer actions are required for this release.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 21, 17:02 EDT

Ethos Integration Maintenance Notice – (APAC)

Completed - The scheduled maintenance has been completed.
Jul 21, 11:59 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 10:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** Asia Pacific region only **
Thursday, 22 July 2021 at 12:00 a.m. AEST (GMT + 10) to Thursday, 22 July 2021 at 1:59 a.m. AEST (GMT + 10)

Activity: Deploy release in the Test and Production environments.

Impact: The application will not be accessible during the maintenance window.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://ellucian.force.com/clients/a111M00000RaKYD

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 19, 13:04 EDT

Infrastructure maintenance for the Ellucian Quercus (APAC) Production environment

Completed - The scheduled maintenance has been completed.
Jul 21, 08:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 07:30 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that an Infrastructure Maintenance Update for Ellucian Quercus will be deployed in the Production platform. This notification details the maintenance timeline and planned work.

Window:
*** This notification is for our customers in the APAC region only ***
Wednesday 21st July - starting at 9:30 p.m. AEST and concluding on Wednesday 21st July at 10.30 p.m. AEST.

Activity: Deploy Infrastructure updates to the SaaS environment on the Production platform.

Impact: The Production environment will be unavailable for a 1-hour period during this maintenance window.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact me or your Customer Success Manager.

Thank You,
Your Ellucian Cloud Services Team
Jul 14, 12:16 EDT

Infrastructure maintenance for the Ellucian Elevate Production environment

Completed - The scheduled maintenance has been completed.
Jul 21, 05:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 02:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that an Infrastructure Maintenance Update for Ellucian Elevate will be deployed in the Production platform. This notification details the maintenance timeline and planned work.

Window:
*** This notification is for our customers in the US only ***
Wednesday July 21st - starting at 4:30 a.m. Eastern and concluding on Wednesday July 21st at 5:30 a.m. Eastern.

*** This notification is for our customers in the Canada region only ***
Wednesday July 21st - starting at 2:00 a.m. Eastern and concluding on Wednesday July 21st at 3:00 a.m. Eastern.

Activity: Deploy Infrastructure updates to the SaaS environment on the Production platform.

Impact: The Production environment will be unavailable for a 1-hour period during this maintenance window.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact me or your Customer Success Manager.

Thank You,
Your Ellucian Cloud Services Team
Jul 14, 12:18 EDT

Jul 20, 2021

Ellucian Workflow - Infrastructure Maintenance Notification - Test

Completed - The scheduled maintenance has been completed.
Jul 20, 20:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 20:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Workflow will be deployed in the Test environment for all customers. This notification details the maintenance timeline and planned work.

Window: Tuesday, 20 July 2021 at 8:00 pm to Tuesday, 20 July 2021 at 8:30 pm Eastern

Activity: Deploy release into Ellucian Workflow Test environment

Note: This release will be deployed to the Production environment on Wednesday, 28 July 2021

Impact: There will be downtime experienced while the update is being deployed.

Client Action: None

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 20, 17:06 EDT

Ellucian Quercus Upgrade 8.24.0.1 to the Non Prod Environment (EMEA)

Completed - The scheduled maintenance has been completed.
Jul 20, 17:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 13:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus Upgrade 8.24.0.1 will be deployed to the Non PROD environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the EMEA region only ***
Tuesday 20th July - starting at 6:00 p.m. BST (GMT+1) and concluding on Tuesday 20th July at 10:00 p.m. BST (GMT+1).

Activity: Deploy Quercus Upgrade 8.24.0.1 to the Non PROD environment.

Impact: The Non PROD environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link:
https://resources.elluciancloud.com/bundle/quercus_rel_release_notes/page/c_82401_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 19, 08:40 EDT

Ellucian SaaS Maintenance Update: Ellucian Recruit Non-Prod (EMEA)

Completed - The scheduled maintenance has been completed.
Jul 20, 16:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 14:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian Recruit in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis.

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this update can be found here:
https://ellucian.force.com/clients/s/releases/a111M00000RZpxE/recruit-saas-2021-july-maintenance-update

WINDOW:
*** Europe customers ***
Starting Tuesday, 20 July 2021 at 7:00 PM BST and concluding by Tuesday, 20 July 2021 at 9:00 PM BST

*** Middle East customers ***
Starting Tuesday, 20 July 2021 at 10:00 PM GST and concluding by Wednesday, 21 July 2021 at 12:01 AM GST

IMPACT:
This MU only impacts Ellucian Recruit Non-Prod environments in the EMEA region. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
Jul 19, 16:08 EDT

Actualización de mantenimiento de Ellucian SaaS: Ellucian Recruit Non-Prod (LAC)

Completed - The scheduled maintenance has been completed.
Jul 20, 16:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 14:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Como parte de nuestras mejoras continuas de entrega en SaaS para los clientes que usan Ellucian Recruit en la nube, cada mes proporcionamos MU (Maintenance Updates - actualizaciones de mantenimiento) para resolver las CR (Change Requests - solicitudes de cambio) críticas.

Esta MU no requiere que su institución participe, configure o pruebe las actualizaciones ya que no se liberan nuevas características. Todas las correcciones ocurren fuera del proceso de administración de la solución.

Los detalles acerca de las CR incluidas en esta actualización se pueden encontrar aquí:
https://ellucian.force.com/clients/s/releases/a111M00000RZpxE/recruit-saas-2021-july-maintenance-update

FECHA Y HORA:
*** Clientes en Latinoamérica ***
Inicia el martes 20 de julio de 2021 a las 2:00 p.m. EDT y concluye el martes 20 de julio de 2021 a las 4:00 p.m. EDT

IMPACTO:
Esta MU impacta únicamente a los ambientes Ellucian Recruit Non-Prod en las regiones de Latinoamérica. No se espera tiempo de inactividad durante la entrega de la MU; sin embargo, puede experimentar lentitud intermitente o una desconexión ocasional de su ambiente.

ACCIÓN REQUERIDA:
No se requiere ninguna acción en este momento, el anuncio es informativo.

IMPORTANTE:
Si usted no es un cliente que se encuentre en cualquiera de las regiones indicadas en esta notificación, por favor seleccione «Administrar su suscripción» en la parte inferior de este correo electrónico para actualizar su preferencia de región para sus soluciones de Ellucian.

Si encuentra algún problema después de la entrega de la MU, por favor comuníquese con Action Line. Si tiene alguna pregunta o inquietud, por favor contacte a su Gerente de Éxito del Cliente (CSM). Si actualmente está implementando su solución de Ellucian, por favor comuníquese con su Gerente de Proyecto (PM).

Gracias,
Equipo de Ellucian Cloud
Jul 19, 16:05 EDT

Ellucian SaaS Maintenance Update: Ellucian Recruit Non-Prod (APAC)

Completed - The scheduled maintenance has been completed.
Jul 20, 16:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 14:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian Recruit in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis.

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this update can be found here:
https://ellucian.force.com/clients/s/releases/a111M00000RZpxE/recruit-saas-2021-july-maintenance-update

WINDOW:
*** Singapore customers ***
Starting Wednesday, 21 July 2021 at 2:00 AM SST and concluding by Wednesday, 21 July 2021 at 4:00 AM SST

*** Australia customers ***
Starting Wednesday, 21 July 2021 at 4:00 AM AEST and concluding by Wednesday, 21 July 2021 at 6:00 AM AEST

*** Australia customers will receive the Prod MU with the deployment of CRM Recruit 6.3

IMPACT:
This MU only impacts Ellucian Recruit Non-Prod environments in the APAC region. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
Jul 19, 16:01 EDT

Ellucian SaaS Maintenance Update: Ellucian Recruit Non-Prod

Completed - The scheduled maintenance has been completed.
Jul 20, 16:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 14:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian Recruit in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis.

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this update can be found here:
https://ellucian.force.com/clients/s/releases/a111M00000RZpxE/recruit-saas-2021-july-maintenance-update

WINDOW:
*** United States and Canada customers ***
Starting Tuesday, July 20, 2021 at 2:00 PM EDT and concluding by Tuesday, July 20, 2021 at 4:00 PM EDT

IMPACT:
This MU only impacts Ellucian Recruit Non-Prod environments in the United States and Canada regions. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
Jul 19, 15:56 EDT

Ellucian Quercus Upgrade 8.24.0.1 to the Non Prod Environment (APAC)

Completed - The scheduled maintenance has been completed.
Jul 20, 11:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 09:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus Upgrade 8.24.0.1 will be deployed to the Non PROD environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the APAC region only ***
Tuesday 20th July - starting at 11:00 p.m. AEST and concluding on Wednesday 21th July at 1:00 a.m. AEST.

Activity: Deploy Quercus Upgrade 8.24.0.1 to the Non PROD environment.

Impact: The Non PROD environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link:
https://resources.elluciancloud.com/bundle/quercus_rel_aus_release_notes/page/c_82401_au_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 19, 08:37 EDT

Banner SaaS June 2021 (Tier 3) P1 Patch - Release 21.6.1 for Non-Production

Completed - The scheduled maintenance has been completed.
Jul 20, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 21:01 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that the Ellucian Banner SaaS T3 P1 Patch Release 21.6.1 will be deployed on the Non-Production environments. This notification details the maintenance timeline and planned work.

Window: July 19th 2021, 9:00 PM to July 20th 2021, 7:00 AM Eastern

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

Release 21.6.1:
Banner - General - Ethos API DB Upgrade (BA ETHOS API DB UPGRADE 9.24.0.1) https://ellucian.force.com/clients/a111M00000R0GAQ
Banner - General - Integration API (BA INTG API 9.24.0.1) https://ellucian.force.com/clients/a111M00000R0GAL
Banner - Student - Student API (BA STU API 9.24.0.1) https://ellucian.force.com/clients/a111M00000R0GAV

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 16, 10:00 EDT

Jul 19, 2021

Colleague SaaS T3 - Release Updates - Non-Production

Completed - The scheduled maintenance has been completed.
Jul 19, 09:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 06:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T3 Release Updates will be deployed in the Non-Production environments. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T3 Release Updates will be deployed in Non-Production on July 19, 2021 starting at 6:00 AM Eastern. The same update will be deployed in Production on July 21, 2021. You will receive a different notification for Production.

Windows:
Eastern Time Zone - July 19 from 6:00 AM to 9:00 AM
Central/Mountain Time Zone - July 19 from 4:00 AM to 7:00 AM
Pacific Time Zone - July 19 from 3:00 AM to at 6:00 AM
Samoa Standard Time - July 19 from 12:00 AM to 3:00 AM

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:
https://ellucian.force.com/clients/a111M00000Ra55L
https://ellucian.force.com/clients/a111M00000RaFhS
https://ellucian.force.com/clients/a111M00000RaClp
https://ellucian.force.com/clients/a111M00000RaInz

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 16, 15:30 EDT