Ellucian Cloud Status

Ellucian CRM Upgrade Notification: Ellucian CRM Recruit 6.1 Non-Prod

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 08:00 EDT

Update - The link to has been corrected to reflect the Ellucian CRM Recruit 6.1 release.

RELEASE INFORMATION:
Release information may be found at:
https://ellucian.force.com/clients/s/releases/a111M00000NgW4LQAV/recruit61

Release notes will be provided on Communities as a part of the Recruit launch event.

If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, this notice is to inform you of plans to upgrade your Ellucian CRM deployment(s) within the Ellucian Cloud.

TARGETED NON-PROD UPGRADE WINDOW:
Ellucian CRM Recruit Non-Prod, May 28, 2020 - June 8, 2020

Your specific date and time - including duration - will be shared directly with you via your Ellucian CRM distribution email by the end of day Thursday, May 21, 2020.

For all customers with Prod environments, to mitigate upgrade risk, Ellucian will be cloning your Prod environment down to your Non-Prod environment(s). If configurations are present within your Non-Prod environment(s) that you wish to retain, please act by transferring these configurations into your Prod environment. Ellucian Cloud Engineers are not responsible for transferring any configurations.

If you wish to not be cloned during this release upgrade please send an email to your CSM. Please note that if you choose to opt-out of a clone during this upgrade, you are at risk of your Prod upgrade failing for unforeseen issues.

You will be required to transfer configurations prior to May 28, 2020. If you do not receive an email outlining your specific date and time, please contact your Customer Success Manager. If you are an implementing client, please contact your Ellucian Project Manager.

TARGETED PROD UPGRADE WINDOW:
Ellucian CRM Recruit Prod, June 25, 2020 - July 08, 2020

You will receive another update regarding the Ellucian CRM Recruit Prod upgrades after the Non-Prod upgrade windows are completed.

USER ACCEPTANCE TESTING:
Ellucian will provide a minimum of 3-weeks for testing between you Non-Prod and Prod upgrades, per our SaaS policy. The goal of the testing period is to verify that current business operations are unimpeded after the upgrade.

New functionality is delivered turned off and may be configured after the upgrade. During the testing period, clone requests will not be accommodated.
Should you encounter issues during testing, please contact Action Line.

RELEASE INFORMATION:
Release information may be found at:
https://ellucian.force.com/clients/s/releases/a111M00000NgW4LQAV/recruit61

Release notes will be provided on Communities as a part of the Recruit launch event.

If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team

About This Site

Ellucian Cloud planned maintenance or unplanned service impacting events affecting multiple client production systems are announced and logged on this page.

To report production system outages or request immediate attention of the Ellucian Enterprise Operations Center (EOC) please call:
+1 (844) 358-7222 (US/Canada Toll Free) or +1 (407) 215-3970 (International Toll), Use Prompt 3

Application Hosting Services (AHS) Operational

Ellucian SaaS Operational

Ellucian Banner SaaS Operational

Ellucian Colleague SaaS Operational

Ellucian Advance (APAC) Operational

Ellucian Advance (EMEA) Operational

Ellucian Advance Operational

Ellucian Advise (EMEA) Operational

Ellucian Advise (APAC) Operational

Ellucian Advise Operational

Ellucian Elevate Operational

Ellucian eTranscripts Operational

Ellucian Experience Operational

Ellucian Mobile Cloud Operational

Ellucian Recruit (APAC) Operational

Ellucian Recruit (EMEA) Operational

Ellucian Recruit Operational

Ellucian Quercus (EMEA) Operational

Ellucian Quercus (APAC) Operational

Ellucian Intelligent Learning Platform 4.X Operational

Ellucian Intelligent Learning Platform 5.X Operational

Ellucian Theme Editor Operational

Ellucian Workflow - Australia Operational

Ellucian Workflow - Canada Operational

Ellucian Workflow - Europe Operational

Ellucian Workflow - U.S. Operational

Ellucian Ethos Platform Operational

Ellucian Analytics - Canada Operational

Ellucian Analytics - Europe Operational

Ellucian Analytics - U.S. Operational

Ethos Data Access - Canada Operational

Ethos Data Access - Europe Operational

Ethos Data Access - U.S. Operational

Ethos Extend Operational

Ethos Integration - Australia Operational

Ethos Integration - Canada Operational

Ethos Integration - Europe Operational

Ethos Integration - U.S. Operational

Monitoring Operational

AWS Health Status Operational

AWS ec2-us-east-1 Operational

AWS ec2-us-west-2 Operational

AWS ec2-eu-west-1 Operational

AWS ec2-ca-central-1 Operational

AWS rds-us-east-1 Operational

AWS rds-us-west-2 Operational

AWS rds-eu-west-1 Operational

AWS rds-ca-central-1 Operational

AWS s3-us-standard Operational

AWS route53 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Ellucian CRM SaaS May 2020 Hot fix: Ellucian CRM Recruit Prod Jun 1, 20:00-22:00 EDT

ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, this notice is to inform you of plans to perform a hot fix on your Ellucian CRM deployment(s) within the Ellucian Cloud.

This hot fix does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this hot fix can be found here:
https://ellucian.force.com/clients/s/releases/a111M00000QLZQbQAP/recruit-cloud-2020-may-hotfix

WINDOW:
*** United States, Canada, and Latin America customers ***
Starting Monday, June 1, 2020 at 08:00 PM EDT and concluding by Monday, June 1, 2020 at 10:00 PM EDT

IMPACT:
This hot fix only impacts Ellucian CRM Recruit Prod environments in the United States, Canada, and Latin America regions. There is no expected downtime during the hot fix however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after this hot fix, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
Posted on May 29, 18:08 EDT

Ellucian CRM SaaS May 2020 Hot fix: Ellucian CRM Recruit Prod (EMEA) Jun 1, 20:00-22:00 EDT

ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, this notice is to inform you of plans to perform a hot fix on your Ellucian CRM deployment(s) within the Ellucian Cloud.

This hot fix does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this hot fix can be found here:
https://ellucian.force.com/clients/s/releases/a111M00000QLZQbQAP/recruit-cloud-2020-may-hotfix

WINDOW:
*** Europe customers ***
Starting Tuesday, 2 June 2020 at 01:00 AM BST (GMT+1) and concluding by Tuesday, 2 June 2020 at 03:00 AM BST (GMT+1)

*** Middle East customers ***
Starting Tuesday, 2 June 2020 at 04:00 AM GST (GMT+4) and concluding by Tuesday, 2 June 2020 at 06:00 AM GST (GMT+4)

IMPACT:
This hot fix only impacts Ellucian CRM Recruit Prod environments in the EMEA region. There is no expected downtime during the hot fix however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after this hot fix, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
Posted on May 29, 18:02 EDT

Ellucian Analytics SaaS 2020.1.0.4 Hot Fix (All Regions - CA, EU & US) Jun 1, 20:00 - Jun 2, 05:00 EDT

ELLUCIAN CLOUD SERVICES
As part of our ongoing efforts to optimize service, Ellucian needs to apply Analytics 2020.1.0.4 hotfix in the Ellucian Analytics Production and Test environments.

Window: 06/01 @ 8:00 PM Eastern to 06/02 @ 5:00 AM Eastern
Impact: Ellucian Analytics will be unavailable during the maintenance window.

Release Notes can be found here:
https://resources.elluciancloud.com/bundle/ellucian_analytics_rel_release_notes/page/c_ellucian_analytics_2020_104.html

Dependencies: None.
Pre Release-Customer Action: Please make sure no Analytics Load Pipeline jobs are in progress nor scheduled to begin during the maintenance window. While Analytics Refresh Pipeline job may run during the maintenance window, any job errors during the maintenance window should be ignored as all data will be refreshed during the next successful refresh job.

Post Release-Customer Action: As a result of this Hot-Fix, customers with any of these content areas must take required actions:
Finance content:
In Ellucian Analytics, run the Analytics Load Pipeline job for the Finance domain.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
Thank You,

Your Ellucian Cloud Services Team
Posted on May 29, 13:34 EDT

Ellucian CRM SaaS May 2020 Hot fix: Ellucian CRM Recruit Prod (APAC) Jun 2, 09:00-11:00 EDT

ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, this notice is to inform you of plans to perform a hot fix on your Ellucian CRM deployment(s) within the Ellucian Cloud.

This hot fix does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this hot fix can be found here:
https://ellucian.force.com/clients/s/releases/a111M00000QLZQbQAP/recruit-cloud-2020-may-hotfix

WINDOW:
*** Singapore customers ***
Starting Tuesday, 2 June 2020 at 09:00 PM SST (GMT+8) and concluding by Tuesday, 2 June 2020 at 11:00 PM SST (GMT+8)

*** Australia customers ***
Starting Tuesday, 2 June 2020 at 11:00 PM AEST (GMT+10) and concluding by Wednesday, 3 June 2020 at 01:00 AM AEST (GMT+10)

IMPACT:
This hot fix only impacts Ellucian CRM Recruit Prod environments in the APAC region. There is no expected downtime during the hot fix however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after this hot fix, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
Posted on May 29, 18:00 EDT

Ellucian CRM Upgrade Notification: Ellucian CRM Advise 3.1 Non-Prod Jun 5, 09:00 - Jun 12, 17:00 EDT

ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advise in the cloud, this notice is to inform you of plans to upgrade your Ellucian CRM deployment(s) within the Ellucian Cloud.

TARGETED NON-PROD UPGRADE WINDOW:
Ellucian CRM Advise Non-Prod, June 5, 2020 - June 12, 2020

Your specific date and time will be shared directly with you via your Ellucian CRM distribution email following this message.

For all customers with Prod environments, to mitigate upgrade risk, Ellucian will be cloning your Prod environment down to your Non-Prod environment(s). If configurations are present within your Non-Prod environment(s) that you wish to retain, please act by transferring these configurations into your Prod environment. Ellucian Cloud Engineers are not responsible for transferring any configurations.

You will be required to transfer configurations prior to June 5, 2020. If you do not receive an email outlining your specific date and time, please contact your Customer Success Manager. If you are an implementing client, please contact your Ellucian Project Manager.

TARGETED PROD UPGRADE WINDOW:
Ellucian CRM Advise Prod, July 6, 2020 - July 13, 2020

You will receive another update regarding the Ellucian CRM Advise Prod upgrades after the Non-Prod upgrade windows are completed.

IMPORTANT INFORMATION:
Given the problematic global circumstances and hardships faced in recent weeks, Ellucian has extended CRM Email Router support for our existing customers through November 2020.

For information on how to configure Server-Side Synchronization details may be found at:
https://ellucian.force.com/clients/s/article/CRM-9-0-Server-Side-Synchronization

USER ACCEPTANCE TESTING:
Ellucian will provide a minimum of 3-weeks for testing between you Non-Prod and Prod upgrades, per our SaaS policy. The goal of the testing period is to verify that current business operations are unimpeded after the upgrade.

New functionality is delivered turned off and may be configured after the upgrade. During the testing period, clone requests will not be accommodated.

Should you encounter issues during testing, please contact Action Line.

RELEASE INFORMATION:
Release Change Requests be found at:
https://ellucian.force.com/clients/s/releases/a111M00000Ne7UTQAZ/ellucian-crm-advise-31

Release notes will be posted to Communities after the Ellucian CRM Advise 3.1 Launch Event.

If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
Posted on May 21, 17:01 EDT

Past Incidents

Jun 1, 2020

No incidents reported today.

May 31, 2020

No incidents reported.

May 30, 2020

No incidents reported.

May 29, 2020

Ellucian CRM SaaS May 2020 Hot fix: Ellucian CRM Recruit Non-Prod

Completed - The scheduled maintenance has been completed.
May 29, 16:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 14:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, this notice is to inform you of plans to perform a hot fix on your Ellucian CRM deployment(s) within the Ellucian Cloud.

This hot fix does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this hot fix can be found here:
https://ellucian.force.com/clients/s/releases/a111M00000QLZQbQAP/recruit-cloud-2020-may-hotfix

WINDOW:
*** United States, Canada, and Latin America customers ***
Starting Friday, May 29, 2020 at 2:00 PM EDT and concluding by Friday, May 29, 2020 at 4:00 PM EDT

IMPACT:
This hot fix only impacts Ellucian CRM Recruit Non-Prod environments in the United States, Canada, and Latin America regions. There is no expected downtime during the hot fix however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after this hot fix, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
May 29, 13:25 EDT

Ellucian CRM SaaS May 2020 Hot fix: Ellucian CRM Recruit Non-Prod (APAC)

Completed - The scheduled maintenance has been completed.
May 29, 16:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 14:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, this notice is to inform you of plans to perform a hot fix on your Ellucian CRM deployment(s) within the Ellucian Cloud.

This hot fix does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this hot fix can be found here:
https://ellucian.force.com/clients/s/releases/a111M00000QLZQbQAP/recruit-cloud-2020-may-hotfix

WINDOW:
*** Singapore customers ***
Starting Saturday, 30 May 2020 at 02:00 AM SST (GMT+8) and concluding by Saturday, 30 May 2020 at 04:00 AM SST (GMT+8)

*** Australia customers ***
Starting Saturday, 30 May 2020 at 04:00 AM AEST (GMT+10) and concluding by Saturday, 30 May 2020 at 06:00 AM AEST (GMT+10)

IMPACT:
This hot fix only impacts Ellucian CRM Recruit Non-Prod in the APAC region. There is no expected downtime during the hot fix however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after this hot fix, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
May 29, 13:12 EDT

Ellucian CRM SaaS May 2020 Hot fix: Ellucian CRM Recruit Non-Prod (EMEA)

Completed - The scheduled maintenance has been completed.
May 29, 16:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 14:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, this notice is to inform you of plans to perform a hot fix on your Ellucian CRM deployment(s) within the Ellucian Cloud.

This hot fix does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this hot fix can be found here:
https://ellucian.force.com/clients/s/releases/a111M00000QLZQbQAP/recruit-cloud-2020-may-hotfix

WINDOW:
*** Europe customers ***
Starting Friday, 29 May 2020 at 07:00 PM BST (GMT+1) and concluding by Friday, 29 May 2020 at 09:00 PM GMT+1

*** Middle East customers ***
Starting Friday, 29 May 2020 at 10:00 PM GST (GMT+4) and concluding by Saturday, 30 May 2020 at 12:01 AM GST (GMT+4)

IMPACT:
This hot fix only impacts Ellucian CRM Recruit Non-Prod environments in the EMEA region. There is no expected downtime during the hot fix however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after this hot fix, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
May 29, 13:12 EDT

Banner SaaS T3 Maintenance Release - 20.4.3 & 20. 4.4 - Production

Completed - The scheduled maintenance has been completed.
May 29, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 23:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Banner SaaS T3 Maintenance Release - 20.4.3 & 20.4.4 updates will be deployed on the Production environments. This notification details the maintenance timeline and planned work.

The Ellucian Banner SaaS T3 Maintenance Release - 20.4.3 & 20.4.4 updates will be deployed in Production on 05/28/2020

Window: 05/28/2020, 11:00 PM to 05/29/2020, 7:00 AM Eastern

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

https://ellucian.force.com/clients/a111M00000Par3q
https://ellucian.force.com/clients/a111M00000PaN3w
https://ellucian.force.com/clients/a111M00000Q75mk

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
May 27, 12:34 EDT

Colleague SaaS Infrastructure Maintenance Release - Production

Completed - The scheduled maintenance has been completed.
May 29, 04:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 21:01 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague Infrastructure Maintenance will be deployed on the Production environments. This notification details the maintenance timeline and planned work.

The Ellucian Colleague Infrastructure Maintenance will be deployed in Production on 05/28/2020.

Windows:
Eastern Time Zone - 05/28/2020, 9:00 PM to 05/29/2020, 4:00 AM Eastern
Central/Mountain Time Zone - 05/28/2020, 10:00 PM to 05/29/2020, 4:00 AM Eastern
Western Time Zone - 05/28/2020, 11:00 PM to 05/29/2020 , 4:00 AM Eastern

Impact: The Production EMS instances will be unavailable during the maintenance window.

Documentation:
https://ellucian.force.com/clients/a111M00000Pahvs
https://ellucian.force.com/clients/a111M00000PbDga

Dependencies: None

Client Action: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
May 22, 16:17 EDT

May 28, 2020

Ellucian Elevate Upgrade 8.20.0.3 - PRODUCTION Environment

Completed - The scheduled maintenance has been completed.
May 28, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 00:01 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Elevate 8.20.0.3 will be deployed to the Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the US only ***
Thursday May 28th - starting at 4:00 a.m. Eastern and concluding on Thursday May 28th at 8:00 a.m. Eastern.
*** This notification is for our customers in the Canada region only ***
Thursday May 28th - starting at 12:00 a.m. Eastern and concluding on Thursday May 28th at 4:00 a.m Eastern.

Activity: Deploy Elevate release 8.20.0.3 to the Production environment.

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on https://resources.elluciancloud.com/bundle/elevate_rel_release_notes_d_elevate/page/c_82003_rel_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment, Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
May 26, 13:02 EDT

Ethos Data Access Maintenance Release - PROD Environment

Completed - The scheduled maintenance has been completed.
May 28, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 20:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ethos Data Access will be deployed in the PROD environment. This notification details the maintenance timeline and planned work.

Window:
** US and CA Region **
05/27/2020 8:00 PM to 05/28/2020 12:00 AM Eastern

** EU & AU Region **
05/27/2020 9:00 AM to 05/27/2020 1:00 PM Eastern

Activity: Deploy release in the Prod environment.
Documentation: Release documentation can be found on the Ellucian Customer Center
https://ellucian.force.com/clients/a111M00000Q7Qa2

Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.

Dependencies: None

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
May 22, 21:21 EDT

May 27, 2020

Ethos Integration Maintenance Update

Completed - The scheduled maintenance has been completed.
May 27, 23:59 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 21:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** Asia Pacific region only **
05/27/2020 @ 10:00 a.m to 05/27/2020 @ 11:00 a.m Eastern
** EU, US & Canada regions **
05/27/2020 @ 9:00 p.m to 05/27/2020 @ 11:59 p.m Eastern

Activity: Deploy release in the Test and Production environments.

Impact: The application will not be accessible during the maintenance window.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://ellucian.force.com/clients/a111M00000PdNt5

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
May 22, 16:05 EDT

Ellucian Workflow Hotfix - 1.29.2 - Production Environment

Completed - The scheduled maintenance has been completed.
May 27, 22:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 20:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing support for customers using Ellucian Workflow we are continuing to deliver fixes for critical issues as needed. This notification details the maintenance timeline and planned work.

Activity: Deploy Hot-fix Release 1.29.2 into Ellucian Workflow Production environment

Window:
**Asia Pacific region only **
05/27/2020 @ 10 a.m. Eastern to 05/27/2020 @ 11:59 a.m. Eastern

**EU, US & CA regions only**
05/27/2020 @ 8 p.m. Eastern to 05/27/2020 @ 10:00 p.m. Eastern

Impact: There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or occasional disconnects.

Documentation: Release documentation can be found on The Ellucian Customer Center:

https://ellucian.force.com/clients/a111M00000Pd5st

Dependencies: None

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud
May 20, 17:00 EDT

May 26, 2020

Experience 1.10 Production 05/26/2020 5:00PM

Completed - The scheduled maintenance has been completed.
May 26, 18:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 17:01 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a feature release for Ellucian Experience will be deployed in the Test environment. This notification details the maintenance timeline and planned work.

Window: 05/26/2020 at 5:00pm to 05/26/2020 at 6:00pm Eastern

Impact: Downtime is not expected during this release, but performance may be decreased during the deployment widow.

Documentation: Release details can be found within the Ellucian Documentation site:
https://resources.elluciancloud.com/bundle/ellucian_experience_rel_release_notes/page/c_ellucian_experience_release_notes.html

Customer Action: No customer actions are required for this release.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
May 23, 00:04 EDT

Ellucian Quercus Upgrade 8.20.0.3 to the PRODUCTION Environment (EMEA)

Completed - The scheduled maintenance has been completed.
May 26, 17:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 13:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Quercus 8.20.0.3 will be deployed to the Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the EMEA region only ***
Tuesday May 26th - starting at 6:00 p.m. BST (GMT+1) and concluding on Tuesday May 26th at 10:00 p.m BST (GMT+1).

Activity: Deploy Quercus release 8.20.0.3 to the Production environment.

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on: https://resources.elluciancloud.com/bundle/elevate_rel_release_notes_d_quercus/page/c_82003_rel_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
May 25, 11:01 EDT

Ellucian Quercus Upgrade 8.20.0.3 to the PRODUCTION Environment (APAC)

Completed - The scheduled maintenance has been completed.
May 26, 13:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 09:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Quercus 8.20.0.3 will be deployed to the Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the Asia Pacific region only ***
Tuesday May 26th - starting at 2:00 p.m. BST (GMT+1) and concluding on Tuesday May 26th at 6:00 p.m BST (GMT+1).

Activity: Deploy Quercus release 8.20.0.3 to the Production environment.

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on: https://resources.elluciancloud.com/bundle/elevate_rel_release_notes_d_quercus/page/c_82003_rel_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
May 25, 11:01 EDT

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

Colleague SaaS T3 - Release Updates - Production

Completed - The scheduled maintenance has been completed.
May 22, 02:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 22:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T3 Release Updates will be deployed on the Production environments. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T3 Release Updates will be deployed in Production on 05/21/2020

Window: 05/21/2020, 10:00 PM to 05/22/2020, 2:00 AM Eastern

Impact: The Production environment will be available for use during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

https://ellucian.force.com/clients/a111M00000PcqLO

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
May 19, 16:30 EDT

May 21, 2020

Ellucian CRM SaaS May 2020 Hot Fix: Ellucian CRM Advance Non-Prod

Completed - The scheduled maintenance has been completed.
May 21, 17:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 15:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, this notice is to inform you of plans to perform a hot fix on your Ellucian CRM deployment(s) within the Ellucian Cloud.

This hot fix does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this hot fix can be found here:
https://ecommunities.ellucian.com/message/299073#299073

WINDOW:
*** United States, Canada, and Latin America customers ***
Starting Thursday, May 21, 2020 at 3:00 PM EDT and concluding by Thursday, May 21, 2020 at 5:00 PM EDT

The Prod deployment of this Hot Fix will be apart of the upcoming Prod upgrades.

IMPACT:
This hot fix only impacts Ellucian CRM Advance Non-Prod environments in the United States, Canada, and Latin America regions. There is no expected downtime during the hot fix however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after this hot fix, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
May 21, 13:17 EDT

Ellucian CRM SaaS May 2020 Hot fix: Ellucian CRM Advance Non-Prod (APAC)

Completed - The scheduled maintenance has been completed.
May 21, 17:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 15:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, this notice is to inform you of plans to perform a hot fix on your Ellucian CRM deployment(s) within the Ellucian Cloud.

This hot fix does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this hot fix can be found here:
https://ecommunities.ellucian.com/message/299073#299073

WINDOW:
*** Australia customers ***
Starting Friday, 22 May 2020 at 05:00 AM AEST (GMT+10) and concluding by Friday, 22 May 2020 at 07:00 AM AEST (GMT+10)

The Prod deployment of this Hot Fix will be apart of the upcoming Prod upgrades.

IMPACT:
This hot fix only impacts Ellucian CRM Advance Non-Prod in the APAC region. There is no expected downtime during the hot fix however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after this hot fix, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
May 21, 13:15 EDT

Ellucian Elevate Upgrade 8.20.0.3 - Test Environment

Completed - The scheduled maintenance has been completed.
May 21, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 00:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Elevate 8.20.0.3 will be deployed to the Test environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the US only ***
Thursday May 21st - starting at 4:00 a.m. Eastern and concluding on Thursday May 21st at 8:00 a.m. Eastern.
*** This notification is for our customers in the Canada region only ***
Thursday May 21st - starting at 12:00 a.m. Eastern and concluding on Thursday May 21st at 4:00 a.m Eastern.

Activity: Deploy Elevate release 8.20.0.3 to the Test environment.

Impact: The Test environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on https://resources.elluciancloud.com/bundle/elevate_rel_release_notes_d_elevate/page/c_82003_rel_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment, Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Please note: Planned roll-out to production May 28th

Thank You,
Your Ellucian Cloud Services Team
May 19, 14:01 EDT

eTranscripts Send 1.4 infrastructure maintenance on Production Environment

Completed - The scheduled maintenance has been completed.
May 21, 02:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 00:30 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian eTranscript Send 1.4 infrastructure maintenance will be performed in the Prod environment. This notification details the maintenance timeline and planned work.

Window: 05/21/2020, 00:30 AM to 05/21/2020, 02:30 AM Eastern

Activity: The Ellucian cloud team will be performing infrastructure maintenance as part of our ongoing efforts to optimize Ellucian eTranscript performance and availability.

Impact: Send App will not be accessible and Orders cannot be placed as the Application will be down during this maintenance window.

Dependencies: None

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
May 20, 14:00 EDT

Ethos Data Access Maintenance Release - Test Environment

Completed - The scheduled maintenance has been completed.
May 21, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 20:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ethos Data Access will be deployed in the Test environment. This notification details the maintenance timeline and planned work.

Note: The Maintenance Update will be deployed in Production on 05/27/2020.

Window:
** US and CA Region **
05/20/2020 8:00 PM to 05/21/2020 12:00 AM Eastern

** EU & AU Region **
05/20/2020 9:00 AM to 05/20/2020 1:00 PM Eastern

Activity: Deploy release in the Test environment.
Documentation: Release documentation can be found on the Ellucian Customer Center
https://ellucian.force.com/clients/a111M00000Q7Qa2

Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.

Dependencies: None

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
May 18, 15:07 EDT

May 20, 2020

Ellucian Workflow Hot Fix - Release 1.29.2- Test Environment

Completed - The scheduled maintenance has been completed.
May 20, 22:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 20:01 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing support for customers using Ellucian Workflow we are continuing to deliver fixes for critical issues as needed. This notification details the maintenance timeline and planned work.

Activity: Deploy Hot-fix Release 1.29.2 into Ellucian Workflow Test environment

Window:
**Asia Pacific region only **
05/20/2020 @ 10 a.m. Eastern to 05/20/2020 @ 11:59 a.m. Eastern

**EU, US & CA regions only**
05/20/2020 @ 8 p.m. Eastern to 05/20/2020 @ 10:00 p.m. Eastern

Note: This hot-fix will be deployed into Production environment for Asia Pacific region customers on 05/27/2020 @ 10 a.m. Eastern and for US, EU & Canada region customers on 05/27/2020 @ 8 p.m. Eastern

Impact: There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or occasional disconnects.

Documentation: Release documentation can be found on The Ellucian Customer Center:

https://ellucian.force.com/clients/a111M00000Pd5st

Dependencies: None

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud
May 18, 17:15 EDT

Ellucian CRM SaaS May 2020 Hotfix: Ellucian CRM Advance Non-Prod

Completed - The scheduled maintenance has been completed.
May 20, 16:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 14:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, this notice is to inform you of plans to perform a hot fix on your Ellucian CRM deployment(s) within the Ellucian Cloud.

This hot fix does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this hot fix can be found here:
https://ecommunities.ellucian.com/message/298844#298844

WINDOW:
*** United States, Canada, and Latin America customers ***
Starting Wednesday, May 20, 2020 at 2:00 PM EDT and concluding by Wednesday, May 20, 2020 at 4:00 PM EDT

The Prod deployment of this Hot Fix will be a part of the upcoming Prod upgrades.

IMPACT:
This hot fix only impacts Ellucian CRM Advance Non-Prod environments in the United States, Canada, and Latin America regions. There is no expected downtime during the hot fix however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after this hot fix, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
May 19, 19:01 EDT

Ellucian CRM SaaS May 2020 Hot Fix: Ellucian CRM Advance Non-Prod (APAC)

Completed - The scheduled maintenance has been completed.
May 20, 16:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 14:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, this notice is to inform you of plans to perform a hot fix on your Ellucian CRM deployment(s) within the Ellucian Cloud.

This hot fix does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this hot fix can be found here:
https://ecommunities.ellucian.com/message/298844#298844

WINDOW:
*** Australia customers ***
Starting Thursday, 21 May 2020 at 04:00 AM AEST (GMT+10) and concluding by Thursday, 21 May 2020 at 06:00 AM AEST (GMT+10)

The Prod deployment of this Hot Fix will be a part of the upcoming Prod upgrades.

IMPACT:
This hot fix only impacts Ellucian CRM Advance Non-Prod in the APAC region. There is no expected downtime during the hot fix however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after this hot fix, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
May 19, 19:00 EDT

Colleague SaaS T3 - Release Updates - Non-Production

Completed - The scheduled maintenance has been completed.
May 20, 15:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 09:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T3 Release Updates will be deployed on the Non-Production environments. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T3 Release Updates will be deployed in Non-Production on 05/20/2020 and the same update will be deployed in Production on 05/21/20 at 10 pm EST

Window: 05/20/2020, 9:00 AM to 05/20/2020, 3:00 PM Eastern

Impact: The Non-Production environment will be available for use during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

https://ellucian.force.com/clients/a111M00000PcqLO

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
May 19, 16:16 EDT

May 19, 2020

Ellucian Quercus Upgrade 8.20.0.3 to the Test Environment (EMEA)

Completed - The scheduled maintenance has been completed.
May 19, 17:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 13:01 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Quercus 8.20.0.3 will be deployed to the Test environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the EMEA region only ***
Tuesday May 19th - starting at 6:00 p.m. BST (GMT+1) and concluding on Tuesday May 19th at 10:00 p.m BST (GMT+1).

Activity: Deploy Quercus release 8.20.0.3 to the Test environment.

Impact: The Test environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on: https://resources.elluciancloud.com/bundle/elevate_rel_release_notes_d_quercus/page/c_82003_rel_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Please note: Planned roll-out to production May 26th

Thank You,
Your Ellucian Cloud Services Team
May 18, 15:04 EDT

Ellucian Quercus Upgrade 8.20.0.3 to the Test Environment (APAC)

Completed - The scheduled maintenance has been completed.
May 19, 13:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 09:01 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Quercus 8.20.0.3 will be deployed to the Test environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the Asia Pacific region only ***
Tuesday May 19th - starting at 2:00 p.m. BST (GMT+1) and concluding on Tuesday May 19th at 6:00 p.m BST (GMT+1).

Activity: Deploy Quercus release 8.20.0.3 to the Test environment.

Impact: The Test environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on: https://resources.elluciancloud.com/bundle/elevate_rel_release_notes_d_quercus/page/c_82003_rel_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Please note: Planned roll-out to production May 26th.

Thank You,
Your Ellucian Cloud Services Team
May 18, 15:07 EDT

May 18, 2020

No incidents reported.

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