Ellucian Cloud Status

All Systems Operational

About This Site

Ellucian Cloud planned maintenance or unplanned service impacting events affecting multiple client production systems are announced and logged on this page.

To report production system outages or request immediate attention of the Ellucian Enterprise Operations Center (EOC) please call:
+1 (844) 358-7222 (US/Canada Toll Free) or +1 (407) 215-3970 (International Toll), Use Prompt 3

Application Hosting Services (AHS) Operational

Ellucian SaaS Operational

Ellucian Banner SaaS Operational

Ellucian Colleague SaaS Operational

Ellucian Advance (APAC) Operational

Ellucian Advance (EMEA) Operational

Ellucian Advance (LAC) Operational

Ellucian Advance Operational

Ellucian Advise (APAC) Operational

Ellucian Advise (EMEA) Operational

Ellucian Advise (LAC) Operational

Ellucian Advise Operational

Ellucian Elevate Operational

Ellucian eTranscripts Operational

Ellucian Experience (U.S.) Operational

Ellucian Experience (APAC) Operational

Ellucian Experience (CA) Operational

Ellucian Experience (EMEA) Operational

Ellucian Mobile Cloud Operational

Ellucian Recruit (APAC) Operational

Ellucian Recruit (EMEA) Operational

Ellucian Recruit (LAC) Operational

Ellucian Recruit Operational

Ellucian Quercus (EMEA) Operational

Ellucian Quercus (APAC) Operational

Ellucian Intelligent Learning Platform 4.X - APAC Operational

Ellucian Intelligent Learning Platform 4.X - EMEA Operational

Ellucian Intelligent Learning Platform 4.X - United States/Canada/Latin America Operational

Ellucian Intelligent Learning Platform 5.X - APAC Operational

Ellucian Intelligent Learning Platform 5.X - EMEA Operational

Ellucian Intelligent Learning Platform 5.X - United States/Canada/Latin America Operational

Ellucian Theme Editor Operational

Ellucian Workflow - Australia Operational

Ellucian Workflow - Canada Operational

Ellucian Workflow - Europe Operational

Ellucian Workflow - Middle East Operational

Ellucian Workflow - U.S. Operational

Financial Aid FM Need Analysis Calculation Service Operational

College Board IM Need Analysis Calculation Service (INAS) Operational

Ellucian Ethos Platform Operational

Ellucian Analytics - Canada Operational

Ellucian Analytics - Europe Operational

Ellucian Analytics - U.S. Operational

Ethos Data Access - Australia Operational

Ethos Data Access - Canada Operational

Ethos Data Access - Europe Operational

Ethos Data Access - U.S. Operational

Ethos Extend Operational

Ethos Integration - Australia Operational

Ethos Integration - Canada Operational

Ethos Integration - Europe Operational

Ethos Integration - U.S. Operational

Ethos Data Connect - U.S. Operational

Ellucian Person Manager - APAC Operational

Ellucian Person Manager - EMEA Operational

Ellucian Person Manager - U.S. Operational

Monitoring Operational

AWS Health Status Operational

AWS ec2-us-east-1 Operational

AWS ec2-us-west-2 Operational

AWS ec2-eu-west-1 Operational

AWS ec2-ca-central-1 Operational

AWS rds-us-east-1 Operational

AWS rds-us-west-2 Operational

AWS rds-eu-west-1 Operational

AWS rds-ca-central-1 Operational

AWS s3-us-standard Operational

AWS route53 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Ellucian CRM Major Release Notification: Ellucian CRM Advance 3.4 Prod May 23, 22:00 - May 27, 08:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
May 2, 14:22 EDT

Update - We will be undergoing scheduled maintenance during this time.
May 2, 14:21 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that there is an upcoming major release for Ellucian CRM Advance. This notification details the maintenance timeline and planned work.

TARGETED PROD MAJOR RELEASE WINDOW:
Ellucian CRM Advance Prod, 23 May 2022 - 26 May 2022
Your specific date and time will be shared directly with you via your Ellucian CRM distribution email following this message by EOD on 6 May 2022.

If you do not receive a direct email outlining your specific major release date and time, please contact your Customer Success Manager. If you are an implementing customer, please contact your Ellucian Project Manager.

RELEASE INFORMATION:
Launch preview may be found on Communities here:
https://ellucian.service-now.com/community?id=community_blog&sys_id=403408721bc7c550dd27eb12604bcb8f

Release notes can be found here:
https://resources.elluciancloud.com/bundle/crm_advance_rel_release_notes_d_advance/page/c_lnd_relnotes.html

Details about CRs found within this major release, may be found here:
https://ellucian.force.com/clients/s/releases/a118Y00000RT0cSQAT/crm-advance-34

USER ACCEPTANCE TESTING:
Given the flexibility to configure Ellucian CRM to fit your business needs it is expected that current business operations are tested after all Ellucian CRM major releases. The goal of the testing is to verify that current business operations are unimpeded. New feature functionality must be configured and may be configured after the major release.

Should you encounter issues after this major release, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
May 2, 14:04 EDT

Maintenance Notification Banner SaaS May, 2022 (Tier 2) Release Release 22.5.1 - Non-Production May 24, 23:30 - May 25, 07:00 EDT

ELLUCIAN CLOUD SERVICES

Please be advised that the following Ellucian Banner SaaS May T2 Release 22.5.1 will be deployed on the Non-Production environments. This notification details the maintenance timeline and planned work.

Window: May 24th 2022, 11:30 PM to May 25th 2022, 7:00 AM Eastern

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

Release 22.5.1:
Banner - Accounts Receivable BA AR 8.8.3.2 https://ellucian.force.com/clients/a118Y00000RrZGI
Banner - Financial Aid BA FIN AID 8.42.0.1 https://ellucian.force.com/clients/a118Y00000RrX8p
Banner - Human Resources BA HR Tax Update 297 https://ellucian.force.com/clients/a118Y00000RrXFH
Banner - Student BA STUDENT 8.23.0.1 https://ellucian.force.com/clients/a118Y00000Sm0iT
Banner - Student BA STUDENT 9.3.26.2 https://ellucian.force.com/clients/a118Y00000Sm0iF

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on May 18, 10:30 EDT

Ethos Data Access Maintenance Release - Preview Environment – AU Region Only May 25, 09:00-11:00 EDT

ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ethos Data Access will be deployed in the Preview environment. This notification details the maintenance timeline and planned work.

Note: This Maintenance Update will be deployed in Production on Thursday, 31 March 2022.

Window:
** AU Region **
Wednesday, 25 May at 11:00 PM AEST (GMT+10) to Thursday, 26 May at 1:00 AM AEST (GMT+10)
Activity: Deploy release in the Preview environment.

Documentation: Release documentation can be found on the Ellucian Customer Center
https://ellucian.force.com/clients/a118Y00000So7FT

Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads or Analytics loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.

Dependencies: None

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on May 20, 14:01 EDT

Maintenance Notification Ellucian Workflow - Test - AU Customers Only. May 25, 10:00-13:00 EDT

ELLUCIAN CLOUD SERVICES
Please be advised that maintenance update 2.1.3 for Ellucian Workflow will be deployed in the 2.0 Test environment for all Australian customers. This notification details the maintenance timeline and planned work.

Window:
** Australian region only**
Thursday, 26 May 2022 @ 12:00 a.m. AEST (GMT+10) to Thursday, 26 May 2022 @ 3:00 a.m. AEST (GMT+10)

Note: This Maintenance Update will be deployed in Production on Thursday, 9 June 2022.

Activity: Deploy release 2.1.3 into Ellucian Workflow 2.0 Test environment

Impact: There will be downtime experienced in the 2.0 Test environment while the update is being deployed.

Documentation: Release documentation can be found on The Ellucian Customer Center:
https://ellucian.force.com/clients/a118Y00000RrfPG

Client Action: None

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on May 20, 15:01 EDT

Maintenance Notification Ellucian Workflow - Test - ME and UK regions only. May 25, 20:00 - May 26, 12:00 EDT

ELLUCIAN CLOUD SERVICES
Please be advised that maintenance update 2.1.3 for Ellucian Workflow will be deployed in the 2.0 Test environment for all Middle Eastern and European customers. This notification details the maintenance timeline and planned work.

Window:
** European region only**
Thursday, 26 May 2022 @ 1:00 a.m. BST to Thursday, 26 May 2022 @ 5:00 a.m. BST

** Middle Eastern region only**
Thursday, 26 May 2022 @ 4:00 a.m. GST to Thursday, 26 May 2022 @ 8:00 a.m. GST

Note: This Maintenance Update will be deployed in Production on Thursday, 9 June 2022.

Activity: Deploy 2.1.3 release into Ellucian Workflow Test environment

Impact: There will be downtime experienced in the 2.0 test environment while the update is being deployed.

Documentation: Release documentation can be found on The Ellucian Customer Center:
https://ellucian.force.com/clients/a118Y00000RrfPG

Client Action: None

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on May 20, 15:01 EDT

Maintenance Notification Ellucian Workflow - Test - US and CA regions. May 25, 20:00 - May 26, 02:00 EDT

ELLUCIAN CLOUD SERVICES
Please be advised that maintenance update 2.1.3 for Ellucian Workflow will be deployed in the 2.0 Test environment for all United States, Canadian and European customers. This notification details the maintenance timeline and planned work.

Window:
** US and CA regions only**
Wednesday, 25 May 2022 @ 8 p.m. Eastern to Thursday, 26 May 2022 @ 2:00 a.m. Eastern

Note: This Maintenance Update will be deployed in Production on Wednesday, 8 June 2022.

Activity: Deploy 2.1.3 release into Ellucian Workflow Test environment

Impact: There will be downtime experienced in the 2.0 test environment while the update is being deployed.

Documentation: Release documentation can be found on The Ellucian Customer Center:
https://ellucian.force.com/clients/a118Y00000RrfPG

Client Action: None

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on May 20, 15:00 EDT

Ellucian Experience – Informational Notice Preview Environment (US, CA and EU regions) May 25, 21:00 - May 26, 00:00 EDT

ELLUCIAN CLOUD SERVICES

As part of our ongoing support for customers using Ethos Data Access and any products that relay on Ethos Data Access, we are continuing to deliver fixes for critical issues as needed. This notification details the maintenance timeline and planned work.

Window:
** US and CA Regions **
Wednesday, 25 May 2022 at 9:00 PM Eastern to Thursday, 26 May 2022 at 12:00 AM Eastern
Note: This Maintenance Update will be deployed in Production on Tuesday, 31 May 2022.

** EU Region **
Thursday, 26 May at 02:00 AM BST to Thursday, 26 May, 2022 at 5:00 AM BST

Activity: Deploy Data Access upgrade in the Preview Environment.

Impact: The Data Access environment will be unavailable during the maintenance window. Experience customers who try to access the Housing Card will receive a message instructing them to contact their admin. Experience customers who have developed any extensions using Data Access will be unable to access those extensions during the maintenance window.

Dependencies: None

Documentation:
https://ellucian.force.com/clients/a118Y00000Sm3q9

Customer Action: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on May 20, 14:01 EDT

Ethos Data Access Maintenance Release - Preview Environment - US, CA and EU Regions Only May 25, 21:00 - May 26, 00:00 EDT

ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ethos Data Access will be deployed in the Preview environment. This notification details the maintenance timeline and planned work.
Window:
** US and CA Regions **
Wednesday, 25 May 2022 at 9:00 PM Eastern to Thursday, 26 May 2022 at 12:00 AM Eastern
Note: This Maintenance Update will be deployed in Production on Tuesday, 31 May 2022.

** EU Region **
Thursday, 26 May at 02:00 AM BST to Thursday, 26 May, 2022 at 5:00 AM BST
Note: This Maintenance Update will be deployed in Production on Wednesday, 1 June 2022.

Activity: Deploy release in the Preview environment.

Documentation: Release documentation can be found on the Ellucian Customer Center
https://ellucian.force.com/clients/a118Y00000So7FT

Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads or Analytics loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.

Dependencies: None

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on May 20, 14:01 EDT

Notificación de lanzamiento principal de Ellucian CRM: Ellucian Recruit 6.5 Non-Prod May 26, 09:00 - Jun 7, 08:00 EDT

ELLUCIAN CLOUD SERVICES

Tenga en cuenta que próximamente habrá un lanzamiento importante para Ellucian CRM Recruit Non-Prod. Esta notificación detalla el cronograma de mantenimiento y el trabajo planificado.

VENTANA DE ACTUALIZACIÓN OBJETIVO NON-PROD:
Ellucian CRM Recruit Prod, 23 de junio de 2022 - 7 de julio de 2022
Su fecha y hora específicas se compartirán directamente con usted a través de su correo electrónico de distribución de Ellucian CRM después de este mensaje por EOD el 6 de mayo de 2022.

Para todos los clientes con un entorno Prod, Ellucian Cloud clonará su entorno Prod hasta su entorno Non-Prod. Si hay configuraciones presentes en su entorno no productivo que desea conservar, actúe transfiriendo estas configuraciones a su entorno productivo. Los ingenieros de Ellucian Cloud no son responsables de transferir ninguna configuración.

Si no recibe un correo electrónico directo que describa la fecha y la hora específicas de su lanzamiento principal, comuníquese con su Gerente de Éxito del Cliente. Si es un cliente implementador, comuníquese con su gerente de proyecto de Ellucian.

VENTANA DE ACTUALIZACIÓN DE PRODUCCIÓN OBJETIVO:
Ellucian CRM Recruit Prod, 23 de junio de 2022 - 7 de julio de 2022
Recibirá una comunicación por separado con respecto a las principales ventanas de lanzamiento de Ellucian CRM Recruit Prod dos semanas antes del inicio de Prod.

INFORMACIÓN DE PUBLICACIÓN:
Cuando esté disponible, la vista previa del lanzamiento se puede encontrar en Comunidades aquí:
https://ellucian.service-now.com/community?id=community_forum&sys_id=5f3349abdb4f5c50c23a3cae7c96194d

Las notas de la versión se pueden encontrar aquí:
https://resources.elluciancloud.com/bundle/crm_recruit_rel_release_notes/page/c_crm_recruit_release_notes.html

Los detalles sobre los CR que se encuentran en esta versión principal se pueden encontrar aquí:
https://ellucian.force.com/clients/s/releases/a118Y00000RSmg4QAD/recruit65

PRUEBAS DE ACEPTACIÓN DEL USUARIO:
Dada la flexibilidad para configurar Ellucian CRM para satisfacer sus necesidades comerciales, se espera que las operaciones comerciales actuales se prueben después de todas las versiones principales de Ellucian CRM. El objetivo de la prueba es verificar que las operaciones comerciales actuales no estén obstaculizadas. La funcionalidad de la nueva función debe configurarse y puede configurarse después del lanzamiento principal.

Si encuentra problemas después de este lanzamiento principal, comuníquese con la Línea de acción. Si tiene alguna pregunta o inquietud, comuníquese con su gerente de éxito del cliente. Si actualmente está implementando su solución Ellucian CRM, comuníquese con su Gerente de Proyecto.

Gracias,
Equipo de la nube de Ellucian
Posted on May 2, 14:01 EDT

Ellucian CRM Major Release Notification: Ellucian Recruit 6.5 Non-Prod May 26, 09:00 - Jun 7, 08:00 EDT

ELLUCIAN CLOUD SERVICES

Please be advised that there is an upcoming major release for Ellucian CRM Recruit Non-Prod. This notification details the maintenance timeline and planned work.

TARGETED NON-PROD MAJOR RELEASE WINDOW:
Ellucian CRM Recruit Non-Prod, 26 May 2022 - 6 June 2022
Your specific date and time will be shared directly with you via your Ellucian CRM distribution email following this message by EOD on 6 May 2022.

For all customers with a Prod environment, Ellucian Cloud will be cloning your Prod environment down to your Non-Prod environment. If configurations are present within your Non-Prod environment that you wish to retain, please act by transferring these configurations into your Prod environment. Ellucian Cloud Engineers are not responsible for transferring any configurations.

If you do not receive a direct email outlining your specific major release date and time, please contact your Customer Success Manager. If you are an implementing customer, please contact your Ellucian Project Manager.

TARGETED PROD MAJOR RELEASE WINDOW:
Ellucian CRM Recruit Prod, 23 June 2022 - 7 July 2022
You will receive a separate communication regarding the Ellucian CRM Recruit Prod major release windows two weeks before the start of Prod.

RELEASE INFORMATION:
When available, the launch preview may be found on Communities here:
https://ellucian.service-now.com/community?id=community_forum&sys_id=5f3349abdb4f5c50c23a3cae7c96194d

Release notes can be found here:
https://resources.elluciancloud.com/bundle/crm_recruit_rel_release_notes/page/c_crm_recruit_release_notes.html

Details about CRs found within this major release, may be found here:
https://ellucian.force.com/clients/s/releases/a118Y00000RSmg4QAD/recruit65

USER ACCEPTANCE TESTING:
Given the flexibility to configure Ellucian CRM to fit your business needs, it is expected that current business operations are tested after all Ellucian CRM major releases. The goal of the testing is to verify that current business operations are unimpeded. New feature functionality must be configured and may be configured after the major release.

Should you encounter issues after this major release, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
Posted on May 2, 14:17 EDT

Ellucian CRM Major Release: Ellucian CRM Advise 3.5 Non-Prod Jun 6, 09:00 - Jun 14, 08:00 EDT

ELLUCIAN CLOUD SERVICES

Please be advised that there is an upcoming major release for Ellucian CRM Advise Non-Prod. This notification details the maintenance timeline and planned work.

TARGETED NON-PROD MAJOR RELEASE WINDOW:
Ellucian CRM Advise Non-Prod, 6 June 2022 - 13 June 2022
Your specific date and time will be shared directly with you via your Ellucian CRM distribution email following this message by EOD on 20 May 2022.

For all customers with a Prod environment, Ellucian Cloud will be cloning your Prod environment down to your Non-Prod environment. If configurations are present within your Non-Prod environment that you wish to retain, please act by transferring these configurations into your Prod environment. Ellucian Cloud Engineers are not responsible for transferring any configurations.

If you do not receive a direct email outlining your specific major release date and time, please contact your Customer Success Manager. If you are an implementing customer, please contact your Ellucian Project Manager.

TARGETED PROD MAJOR RELEASE WINDOW:
Ellucian CRM Advise Production, 11 July 2022 - 18 July 2022
You will receive a separate communication regarding the Ellucian CRM Advise Prod major release windows two weeks before the start of Prod.

RELEASE INFORMATION:
When available, the launch preview may be found on Communities here:
https://ellucian.service-now.com/community?id=community_forum&sys_id=973349abdb4f5c50c23a3cae7c96194c

Release notes can be found here:
https://resources.elluciancloud.com/bundle/crm_advise_rel_release_notes/page/c_crm_advise_release_notes_overview.html

Details about CRs found within this major release, may be found here:
https://ellucian.force.com/clients/s/releases/a118Y00000RSpK2QAL/ellucian-crm-advise-35

USER ACCEPTANCE TESTING:
Given the flexibility to configure Ellucian CRM to fit your business needs, it is expected that current business operations are tested after all Ellucian CRM major releases. The goal of the testing is to verify that current business operations are unimpeded. New feature functionality must be configured and may be configured after the major release.

Should you encounter issues after this major release, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
Posted on May 16, 14:02 EDT

Lanzamiento principal de Ellucian CRM: Ellucian CRM Advise 3.5 Non-Prod Jun 6, 09:00 - Jun 14, 08:00 EDT

ELLUCIAN CLOUD SERVICES

Tenga en cuenta que próximamente habrá un lanzamiento importante para Ellucian CRM Advise Non-Prod. Esta notificación detalla el cronograma de mantenimiento y el trabajo planificado.

VENTANA DE LANZAMIENTO PRINCIPAL NON-PROD OBJETIVO:
Ellucian CRM Advise Non-Prod, 6 junio 2022 - 13 junio 2022
Su fecha y hora específicas se compartirán directamente con usted a través de su correo electrónico de distribución de Ellucian CRM después de este mensaje por EOD el 20 de mayo de 2022.

Para todos los clientes con un entorno Prod, Ellucian Cloud clonará su entorno Prod hasta su entorno Non-Prod. Si hay configuraciones presentes en su entorno no productivo que desea conservar, actúe transfiriendo estas configuraciones a su entorno productivo. Los ingenieros de Ellucian Cloud no son responsables de transferir ninguna configuración.

Si no recibe un correo electrónico directo que describa la fecha y la hora específicas de su lanzamiento principal, comuníquese con su Gerente de Éxito del Cliente. Si es un cliente implementador, comuníquese con su gerente de proyecto de Ellucian.

VENTANA DE ACTUALIZACIÓN DE PROD OBJETIVO:
Ellucian CRM Advise Prod, 11 julio 2022 - 18 julio 2022
Recibirá una comunicación por separado con respecto a las principales ventanas de lanzamiento de Ellucian CRM Advise Prod dos semanas antes del inicio de Prod.

INFORMACIÓN DE PUBLICACIÓN:
Cuando esté disponible, la vista previa del lanzamiento se puede encontrar en Comunidades aquí:
https://ellucian.service-now.com/community?id=community_forum&sys_id=973349abdb4f5c50c23a3cae7c96194c

Las notas de la versión se pueden encontrar aquí:
https://resources.elluciancloud.com/bundle/crm_advise_rel_release_notes/page/c_crm_advise_release_notes_overview.html

Los detalles sobre los CR que se encuentran en esta versión principal se pueden encontrar aquí:
https://ellucian.force.com/clients/s/releases/a118Y00000RSpK2QAL/ellucian-crm-advise-35

PRUEBAS DE ACEPTACIÓN DEL USUARIO:
Dada la flexibilidad para configurar Ellucian CRM para satisfacer sus necesidades comerciales, se espera que las operaciones comerciales actuales se prueben después de todas las versiones principales de Ellucian CRM. El objetivo de la prueba es verificar que las operaciones comerciales actuales no estén obstaculizadas. La funcionalidad de la nueva función debe configurarse y puede configurarse después del lanzamiento principal.

Si encuentra problemas después de este lanzamiento principal, comuníquese con la Línea de acción. Si tiene alguna pregunta o inquietud, comuníquese con su gerente de éxito del cliente. Si actualmente está implementando su solución Ellucian CRM, comuníquese con su Gerente de Proyecto.

Gracias,
Equipo de la nube de Ellucian
Posted on May 16, 14:02 EDT

Past Incidents

May 23, 2022

Ellucian Intelligent Learning Platform 4.X - Production Environment (APAC) Infrastructure Maintenance Notification

Completed - The scheduled maintenance has been completed.
May 23, 11:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 10:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
As part of our ongoing efforts to optimize service, Ellucian needs to perform infrastructure maintenance on an underlying system in the Ellucian Intelligent Learning Platform 4.X Production environment.
This is infrastructure maintenance only and is not part of a product release. This infrastructure maintenance does not require your institution to engage, configure, or test as there are no new features being released or corrected.

Window: Tuesday, 24th May 2022 at 12:00 AM AEST to Tuesday, 24th May at 1:00 AM AEST

Impact: You may experience intermittent slowness or an occasional disconnect to your environment.

Dependencies: None.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
May 20, 12:31 EDT

Ellucian Intelligent Learning Platform 4.X - Production Environment (US) Infrastructure Maintenance Notification

Completed - The scheduled maintenance has been completed.
May 23, 01:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 21:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
As part of our ongoing efforts to optimize service, Ellucian needs to perform infrastructure maintenance on an underlying system in the Ellucian Intelligent Learning Platform 4.X Production environment.
This is infrastructure maintenance only and is not part of a product release. This infrastructure maintenance does not require your institution to engage, configure, or test as there are no new features being released or corrected.

Window: Sunday, 22nd May 2022 at 9:00 PM Eastern to Monday, 23rd May at 1:00 AM Eastern.

Impact: You may experience intermittent slowness or an occasional disconnect to your environment.

Dependencies: None.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
May 20, 12:31 EDT

May 22, 2022

May 21, 2022

No incidents reported.

May 20, 2022

Ellucian Intelligent Learning Platform 4.X - Preview Environment (APAC) Infrastructure Maintenance Notification

Completed - The scheduled maintenance has been completed.
May 20, 11:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 10:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
As part of our ongoing efforts to optimize service, Ellucian needs to perform infrastructure maintenance on an underlying system in the Ellucian Intelligent Learning Platform 4.X Preview environment.
This is infrastructure maintenance only and is not part of a product release. This infrastructure maintenance does not require your institution to engage, configure, or test as there are no new features being released or corrected.

Window: Saturday, 21st May 2022 at 12:00 AM AEST to Saturday, 21st May 2022 at 1:00 AM AEST

Impact: You may experience intermittent slowness or an occasional disconnect to your environment.

Dependencies: None.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
May 19, 14:01 EDT

Colleague SaaS T2 & Infrastructure Maintenance - Release Updates - Non-Production

Completed - The scheduled maintenance has been completed.
May 20, 09:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 06:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T2 Release Updates and Infrastructure Maintenance will be deployed in the Non-Production environments. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T2 Release Updates and Infrastructure Maintenance will be deployed in Non-Production on May 20, 2022. The same update will be deployed in Production on May 25, 2022. You will receive a different notification for Production.

Windows:
Eastern Time Zone - May 20 from 6:00 AM to 9:00 AM
Central/Mountain Time Zone - May 20 from 4:00 AM to 7:00 AM
Pacific Time Zone - May 20 from 3:00 AM to at 6:00 AM
Samoa Standard Time - May 20 from 12:00 AM to 3:00 AM

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:
https://ellucian.force.com/clients/a118Y00000RSbU9
https://ellucian.force.com/clients/a118Y00000RrSo9

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
May 19, 12:03 EDT

Maintenance Notification Banner SaaS May, 2022 (Tier 3) Release Release 22.5.0 - Production

Completed - The scheduled maintenance has been completed.
May 20, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 23:30 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the following Ellucian Banner SaaS May T3 Release 22.5.0 will be deployed on the Production environments. This notification details the maintenance timeline and planned work.

Window: May 19th 2022, 11:30 PM to May 20th 2022, 7:00 AM Eastern

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

Release 22.5.0:
Banner - Financial Aid - Loan Processing BA FIN AID 9.3.30.1 https://ellucian.force.com/clients/a118Y00000RrSyd

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
May 16, 10:03 EDT

Ellucian Experience - Production Environment - US and CA regions - Maintenance Notification

Completed - The scheduled maintenance has been completed.
May 20, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 03:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ellucian Experience will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window: Friday, 20 May 2022 at 3:00 am to Friday, 20 May 2022 at 5:00 am Eastern

Impact: Downtime is not expected during this release, but performance may be decreased during the deployment widow.

Documentation: Release details can be found within the Ellucian Documentation site:
https://resources.elluciancloud.com/bundle/ellucian_experience_rel_release_notes/page/c_rel_notes_1_40_experience.html

Customer Action: Please see the release documentation for required actions.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
May 18, 16:03 EDT

Ellucian Intelligent Learning Platform 4.X - Preview Environment (US) Infrastructure Maintenance Notification

Completed - The scheduled maintenance has been completed.
May 20, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 21:01 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
As part of our ongoing efforts to optimize service, Ellucian needs to perform infrastructure maintenance on an underlying system in the Ellucian Intelligent Learning Platform 4.X Preview environment.
This is infrastructure maintenance only and is not part of a product release. This infrastructure maintenance does not require your institution to engage, configure, or test as there are no new features being released or corrected.

Window: Thursday, 19th May 2022 at 9:00 PM Eastern to Friday, 20th May at 1:00 AM Eastern.

Impact: You may experience intermittent slowness or an occasional disconnect to your environment.

Dependencies: None.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
May 19, 14:01 EDT

May 19, 2022

Ellucian Experience - Production Environment - EMEA region - Maintenance Notification (EMEA region only)

Completed - The scheduled maintenance has been completed.
May 19, 18:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 16:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ellucian Experience will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window:

** EU region **
Thursday, 19 May 2022 at 9:00 pm BST to Thursday, 19 May 2022 at 11:00 pm BST

** UAE region **
Friday, 20 May 2022 at 12:00 am GST(GMT +4) to Friday, May 20 2022 at 2:00 am GST(GMT +4)

Impact: Downtime is not expected during this release, but performance may be decreased during the deployment widow.

Documentation: Release details can be found within the Ellucian Documentation site:
https://resources.elluciancloud.com/bundle/ellucian_experience_rel_release_notes/page/c_rel_notes_1_40_experience.html

Customer Action: Please see the release documentation for required actions.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
May 18, 16:02 EDT

Ellucian Experience - Production Environment - APAC region - Maintenance Notification

Completed - The scheduled maintenance has been completed.
May 19, 13:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 11:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ellucian Experience will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window:
** Singapore region **
Thursday, 19 May 2022 at 11:00 pm (GMT + 8) to Friday, 20 May 2022 at 1:00 am (GMT + 8)

** Sydney region **
Friday, 20 May 2022 at 1:00 am AEST(GMT + 10) to Friday, 20 May 2022 at 3:00 am AEST(GMT + 10)

Impact: Downtime is not expected during this release, but performance may be decreased during the deployment widow.

Documentation: Release details can be found within the Ellucian Documentation site:
https://resources.elluciancloud.com/bundle/ellucian_experience_rel_release_notes/page/c_rel_notes_1_40_experience.html

Customer Action: Please see the release documentation for required actions.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
May 18, 16:02 EDT

Infrastructure Maintenance Notification Ellucian Workflow - Production - US region only.

Completed - The scheduled maintenance has been completed.
May 19, 02:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 20:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that an Infrastructure maintenance update for Ellucian Workflow will be deployed in the Production environment for all United States customers. This notification details the maintenance timeline and planned work.
Window:
** US region**
Wednesday, 18 May 2022 at 8 p.m. Eastern to Thursday, 19 May 2022 at 2:00 a.m. Eastern
Activity: Perform Infrastructure Maintenance on the Ellucian Workflow Production environment
Impact: There will be downtime experienced while the update is being deployed.
Client Action: None
Dependencies: None
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
May 13, 16:07 EDT

Informational Notice - Ethos Integration Maintenance – (US and Canada)

Completed - The scheduled maintenance has been completed.
May 19, 00:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 21:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** US & Canada regions **
Wednesday, 18 May 2022 at 9:00 p.m. to Thursday, 19 May 2022 at 12:00 a.m. Eastern

Activity: Deploy Ethos Integration release in the Test and Production environments.

Impact: This update is not expected to impact Ellucian Experience.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
May 13, 16:39 EDT

Ethos Integration Maintenance Update – (US and Canada)

Completed - The scheduled maintenance has been completed.
May 19, 00:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 21:01 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** US & Canada regions **
Wednesday, 18 May 2022 at 9:00 p.m. to Thursday, 19 May 2022 at 12:00 a.m. Eastern

Activity: Deploy release in the Test and Production environments.

Impact: No downtime is expected during this release.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://ellucian.force.com/clients/a118Y00000RraQx

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
May 13, 16:07 EDT

Informational Notice -Ethos Integration Maintenance – (US and Canada)

Completed - The scheduled maintenance has been completed.
May 19, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 21:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** US & Canada regions **
Wednesday, 18 May 2022 at 9:00 p.m. to Thursday, 19 May 2022 at 12:00 a.m. Eastern

Activity: Deploy Ethos Integration release in the Test and Production environments.

Impact: This update is not expected to impact Ellucian Workflow.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
May 13, 16:31 EDT

Ethos Integration Maintenance Update – (EU only)

Completed - The scheduled maintenance has been completed.
May 19, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 21:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

** EU region **
Thursday, 19 May 2022 at 2:00 a.m. BST to Thursday, 19 May 2022 at 5:00 a.m. BST

Activity: Deploy release in the Test and Production environments.

Impact: No downtime is expected during this release.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://ellucian.force.com/clients/a118Y00000RraQx

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
May 13, 16:07 EDT

May 18, 2022

Ethos Integration Maintenance Notice – (APAC)

Completed - The scheduled maintenance has been completed.
May 18, 11:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 10:02 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** Asia Pacific region only **
Thursday, 19 May 2022 at 12:00 a.m. AEST (GMT + 10) to Thursday, 19 May 2022 at 1:00 a.m. AEST (GMT + 10)

Activity: Deploy release in the Test and Production environments.

Impact: No downtime is expected during this release.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://ellucian.force.com/clients/a118Y00000RraQx

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
May 13, 16:06 EDT

May 17, 2022

Colleague SaaS T3 - Release Updates - Production

Completed - The scheduled maintenance has been completed.
May 17, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 21:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T3 Release Updates will be deployed in the Production environments. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T3 Release Updates will be deployed in Production on May 16, 2022 starting at 9:00 PM.

Windows:
Eastern Time Zone - from May 16, 9:00 PM to 11:59 PM
Central/Mountain Time Zone - from May 16, 9:00 PM to 11:59 PM
Pacific Time Zone - from May 16, 9:00 PM to 11:59 PM
Samoa Standard Time - from May 16, 9:00 PM to 11:59 PM

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:
https://ellucian.force.com/clients/a118Y00000SmxSY
https://ellucian.force.com/clients/a118Y00000SmxST
https://ellucian.force.com/clients/a118Y00000SM6rj

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
May 13, 12:01 EDT

May 16, 2022

Ellucian Experience - Test Environment - Maintenance Notification all regions

Completed - The scheduled maintenance has been completed.
May 16, 11:59 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 10:01 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ellucian Experience will be deployed in the Test environment. This notification details the maintenance timeline and planned work.

Window: Monday, 16 May 2022 at 10:00 am to Monday, 16 May 2022 at 11:59 am Eastern

Note: This update will be deployed to the Production environment on Thursday, 19 May April 2022.
Impact: Downtime is not expected during this release, but performance may be decreased during the deployment widow.

Documentation: Release details can be found within the Ellucian Documentation site:
https://resources.elluciancloud.com/bundle/ellucian_experience_rel_release_notes/page/c_rel_notes_1_40_experience.html

Customer Action: No customer actions are required for this release.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
Thank You,
Your Ellucian Cloud Services Team
May 13, 15:00 EDT

Maintenance Notification Banner SaaS May, 2022 (Tier 3) Release Release 22.5.0 - Non-Production

Completed - The scheduled maintenance has been completed.
May 16, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 23:30 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the following Ellucian Banner SaaS May T3 Release 22.5.0 will be deployed on the Non-Production environments. This notification details the maintenance timeline and planned work.

Window: May 15th 2022, 11:30 PM to May 16th 2022, 7:00 AM Eastern

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

Release 22.5.0:
Banner - Financial Aid - Loan Processing BA FIN AID 9.3.30.1 https://ellucian.force.com/clients/a118Y00000RrSyd

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
May 11, 10:29 EDT

May 15, 2022

May 14, 2022

Infrastructure maintenance for the Ellucian Quercus (APAC) Production environments

Completed - The scheduled maintenance has been completed.
May 14, 07:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 06:31 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that an Infrastructure Maintenance Update for Ellucian Quercus will be deployed to the Production environment . This notification details the maintenance timeline and planned work.

Window:
*** This notification is for our customers in the APAC region only ***
Saturday 14th May - starting at 8:30 p.m. AEST and concluding on Saturday 14th May at 9:30 p.m. AEST.

Activity: Deploy Infrastructure updates to the Quercus Production environments.

Impact: The Production environment will be unavailable during this maintenance window.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact me or your Customer Success Manager.

Thank You,
Your Ellucian Cloud Services Team
May 12, 08:30 EDT

Infrastructure maintenance for the Ellucian Elevate Production environments

Completed - The scheduled maintenance has been completed.
May 14, 05:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 01:01 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that an Infrastructure Maintenance Update for Ellucian Elevate will be deployed in the Production Environments. This notification details the maintenance timeline and planned work.

Window:
*** This notification is for our customers in the US 1 region only ***
Saturday 14th May- starting at 2:30 a.m. Eastern and concluding on Saturday 14th May at 3:30 a.m. Eastern.

*** This notification is for our customers in the US 2 region only ( ACCS schools only) ***
Saturday 14th May - starting at 4:30 a.m. Eastern and concluding on Saturday 14th May at 5:30 a.m. Eastern.

*** This notification is for our customers in the Canada region only ***
Saturday 14th May - starting at 1:00 a.m. Eastern and concluding on Saturday 14th May at 2:00 a.m. Eastern.

Activity: Deploy Infrastructure updates to the Elevate Production environments.

Impact: The Production environment will be unavailable during this maintenance window.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact me or your Customer Success Manager.

Thank You,
Your Ellucian Cloud Services Team
May 12, 08:30 EDT

Ellucian Intelligent Learning Platform 4.X - Prod Environment Hot Fix Notification

Completed - The scheduled maintenance has been completed.
May 14, 01:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 21:01 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing efforts to optimize service, Ellucian needs to perform a hot fix for Ellucian Intelligent Learning Platform 4.X Prod environment.

This hot fix does not require your institution to engage, configure, or test as there are no new features being released or corrected.

Window:
(US/CA/LAC) Friday, 13th May 2022 at 9:00 PM Eastern to Saturday, 14th May at 1:00 AM Eastern.
(EMEA) Saturday, 14th May 2022 at 2:00 AM BST to Saturday, 14th May at 6:00 AM BST
(APAC) Saturday, 14th May at 11:00 AM AEST to Saturday, 14th May at 3:00 PM AEST

Impact: There will be required downtime for this hot fix.

Dependencies: None.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
May 13, 15:12 EDT

Infrastructure maintenance for the Ellucian Quercus (EMEA) Production environments

Completed - The scheduled maintenance has been completed.
May 14, 00:31 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 23:31 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that an Infrastructure Maintenance Update for Ellucian Quercus will be deployed in the Production Environments. This notification details the maintenance timeline and planned work.

Window:
*** This notification is for our customers in the EMEA region only ***
Saturday 14th May - starting at 4:30 a.m. BST and concluding on Saturday 14th May at 5:30 a.m. BST.

Activity: Deploy Infrastructure updates to the Quercus Production environments.

Impact: The Production environment will be unavailable during this maintenance window.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact me or your Customer Success Manager.

Thank You,
Your Ellucian Cloud Services Team
May 12, 08:31 EDT

May 13, 2022

Ellucian Analytics Emergency Maintenance – Production Environment – All regions

Completed - The scheduled maintenance has been completed.
May 13, 20:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 14:01 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
As part of our ongoing efforts to optimize service, Ellucian needs to perform Emergency Maintenance in the Ellucian Analytics Production environment.

Window: Friday, 13 May at 2:00 PM Eastern to Friday, 13 May at 8:00 PM Eastern

Impact: No downtime is expected during the maintenance window.

Dependencies: None.

Pre Release-Customer Action: None

Post Release-Customer Action: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,

Your Ellucian Cloud Services Team
May 13, 13:56 EDT

Ellucian Intelligent Learning Platform 4.X - Preview Environment Hot Fix Notification

Completed - The scheduled maintenance has been completed.
May 13, 19:04 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 15:04 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing efforts to optimize service, Ellucian needs to perform a hot fix for Ellucian Intelligent Learning Platform 4.X Preview environment.

This hot fix does not require your institution to engage, configure, or test as there are no new features being released or corrected.

Window:
(US/CA/LAC) Friday, 13th May 2022 at 3:00 PM Eastern to Friday, 13th May at 7:00 PM Eastern.
(EMEA) Friday, 13th May 2022 at 8:00 PM BST to Saturday, 14th May at 12:00 AM BST
(APAC) Saturday, 14th May at 5:00 AM AEST to Saturday, 14th May at 9:00 AM AEST

Impact: There will be required downtime for this hot fix.

Dependencies: None.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
May 13, 15:03 EDT

Colleague SaaS T3 - Release Updates - Non-Production

Completed - The scheduled maintenance has been completed.
May 13, 09:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 06:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T3 Release Updates will be deployed in the Non-Production environments. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T3 Release Updates will be deployed in Non-Production on May 13, 2022. The same update will be deployed in Production on May 16, 2022. You will receive a different notification for Production.

Windows:
Eastern Time Zone - May 13 from 6:00 AM to 9:00 AM
Central/Mountain Time Zone - May 13 from 4:00 AM to 7:00 AM
Pacific Time Zone - May 13 from 3:00 AM to at 6:00 AM
Samoa Standard Time - May 13 from 12:00 AM to 3:00 AM

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:
https://ellucian.force.com/clients/a118Y00000SmxSY
https://ellucian.force.com/clients/a118Y00000SmxST
https://ellucian.force.com/clients/a118Y00000SM6rj

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
May 12, 13:31 EDT

May 12, 2022

Infrastructure maintenance for the Ellucian Quercus (EMEA) Non Production environments

Completed - The scheduled maintenance has been completed.
May 12, 23:31 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 22:30 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that an Infrastructure Maintenance Update for Ellucian Quercus will be deployed in the Non Production Environments. This notification details the maintenance timeline and planned work.

Window:
*** This notification is for our customers in the EMEA region only ***
Wednesday 11th May - starting at 3:30 a.m. BST and concluding on Wednesday 11th May at 4:30 a.m. BST.

NOTE: The deployment to Production is scheduled for Saturday, 14th of May.

Activity: Deploy Infrastructure updates to the Quercus Non Production environments.

Impact: The Non Production environment will be unavailable during this maintenance window.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact me or your Customer Success Manager.

Thank You,
Your Ellucian Cloud Services Team
May 9, 11:01 EDT

Infrastructure maintenance for the Ellucian Elevate Non Production environments

Completed - The scheduled maintenance has been completed.
May 12, 04:31 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 23:30 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that an Infrastructure Maintenance Update for Ellucian Elevate will be deployed in the Non Production Environments. This notification details the maintenance timeline and planned work.

Window:
*** This notification is for our customers in the US 1 region only ***
Thursday 12th May- starting at 1:30 a.m. Eastern and concluding on Thursday 12th May at 2:30 a.m. Eastern.

*** This notification is for our customers in the US 2 region only ***
Thursday 12th May - starting at 3:30 a.m. Eastern and concluding on Thursday 12th May at 4:30 a.m. Eastern.

*** This notification is for our customers in the Canada region only ***
Wednesday 11th May - starting at 11:30 p.m. Eastern and concluding on Thursday 12th May at 12:30 a.m. Eastern.

NOTE: The deployment to Production is scheduled for Sunday, 15th of May.

Activity: Deploy Infrastructure updates to the Elevate Non Production environments.

Impact: The Non Production environment will be unavailable during this maintenance window.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact me or your Customer Success Manager.

Thank You,
Your Ellucian Cloud Services Team
May 9, 11:01 EDT

Ellucian Intelligent Learning Platform 4.X - Production Environment (US) Infrastructure Maintenance Notification

Completed - The scheduled maintenance has been completed.
May 12, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 21:02 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
As part of our ongoing efforts to optimize service, Ellucian needs to perform infrastructure maintenance on an underlying system in the Ellucian Intelligent Learning Platform 4.X Production environment.
This is infrastructure maintenance only and is not part of a product release. This infrastructure maintenance does not require your institution to engage, configure, or test as there are no new features being released or corrected.

Window: Wednesday, 11th May 2022 at 9:00 PM Eastern to Thursday, 12th May at 3:00 AM Eastern.

Impact: You may experience intermittent slowness or an occasional disconnect to your environment.

Dependencies: None.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
May 11, 10:02 EDT

Maintenance Notification Ellucian Workflow 1.X - Test - US and CA regions.

Completed - The scheduled maintenance has been completed.
May 12, 02:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 20:00 EDT

Update - " The maintenance scheduled for the Ellucian Workflow Test Environment has been postponed. The new window is:
** US and CA regions only**
Wednesday, 11 May 2022 @ 8 p.m. Eastern to Thursday, 12 May 2022 @ 2:00 a.m. Eastern"
May 3, 14:41 EDT

Update - The maintenance scheduled for the Ellucian Workflow Test Environment has been postponed
May 3, 13:12 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that maintenance update 1.37.0 for Ellucian Workflow will be deployed in the Test environment for all United States, Canadian and European customers. This notification details the maintenance timeline and planned work.

Window:
** US and CA regions only**
Wednesday, 4 May 2022 @ 8 p.m. Eastern to Thursday, 5 May 2022 @ 2:00 a.m. Eastern

Activity: Deploy 1.37.0 release into Ellucian Workflow Test environment
Note: This Maintenance Update will be deployed in Production on Wednesday, 1 June 2022.

Impact: There will be downtime experienced in the test environment while the update is being deployed.

Documentation: Release documentation can be found on The Ellucian Customer Center:
https://ellucian.force.com/clients/a118Y00000So53r

Client Action: Workspaces are being upgraded to PHP 7.4. Please ensure you re-test your trigger code for any possible compatibility issues.

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Apr 29, 13:00 EDT

Maintenance Notification / Ellucian Intelligent Learning Platform 5.5.3 - Non-Production Environment (EMEA)

Completed - The scheduled maintenance has been completed.
May 12, 00:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 21:02 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Maintenance Update 5.5.3 for Ellucian Intelligent Learning Platform 5.x application will be deployed in the Preview environment. This notification details the maintenance timeline and planned work.

Window:
*** Europe customers ***
Thursday, 12th May 2022 at 02:00 AM BST to Thursday, 12th May 2022 at 05:00 AM BST.

NOTE: The Upgrade in Production is scheduled for Wednesday 25th of May 2022.

Activity: Deploy release 5.5.3 in the Preview environment.

Impact: ILP SaaS 5.X Preview environment will be unavailable during the maintenance window

Documentation: Release documentation can be found on the Ellucian Customer Center:
https://ellucian.force.com/clients/a118Y00000SlsAE

Dependencies: None

Customer Action: There is no action required by Customers. This announcement is for informational purposes only

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
May 10, 09:01 EDT

Maintenance Notification / Ellucian Intelligent Learning Platform 5.5.3 - Non-Production Environment (US)

Completed - The scheduled maintenance has been completed.
May 12, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 21:02 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Maintenance Update 5.5.3 for Ellucian Intelligent Learning Platform 5.x application will be deployed in the Preview environment. This notification details the maintenance timeline and planned work.

Maintenance Window:
** US & Canada regions **
Wednesday 11th May 2022 at 9:00 p.m. Eastern to Thursday 12th May 2022 at 12:00 a.m. Eastern

NOTE: The Upgrade in Production is scheduled for Wednesday 25th of May 2022.

Activity: Deploy release 5.5.3 in the Preview environment.

Impact: ILP SaaS 5.X Preview environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on the Ellucian Customer Center:
https://ellucian.force.com/clients/a118Y00000SlsAE

Dependencies: None

Customer Action: There is no action required by Customers. This announcement is for informational purposes only

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

*** DO NOT DELETE ***
Control ID: 405'
May 10, 08:59 EDT

May 11, 2022

Maintenance Notification Ellucian Workflow 1.X - Test - ME and UK regions only.

Completed - The scheduled maintenance has been completed.
May 11, 23:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 20:00 EDT

Update - " The maintenance scheduled for the Ellucian Workflow Test Environment has been postponed.
The new windows are:
** European region only**
Thursday, 12 May 2022 @ 1:00 a.m. BST to Thursday, 12 May 2022 @ 4:00 a.m. BST
** Middle Eastern region only**
Thursday, 12 May 2022 @ 4:00 a.m. GST to Thursday, 12 May 2022 @ 7:00 a.m. GST"
May 3, 14:43 EDT

Update - The maintenance scheduled for the Ellucian Workflow Test Environment has been postponed.
May 3, 13:23 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that maintenance update 1.37.0 for Ellucian Workflow will be deployed in the Test environment for all Middle Eastern and European customers. This notification details the maintenance timeline and planned work.

Window:
** European region only**
Thursday, 5 May 2022 @ 1:00 a.m. BST to Thursday, 5 May 2022 @ 4:00 a.m. BST
** Middle Eastern region only**
Thursday, 5 May 2022 @ 4:00 a.m. GST to Thursday, 5 May 2022 @ 7:00 a.m. GST
Activity: Deploy 1.37.0 release into Ellucian Workflow Test environment
Note: This Maintenance Update will be deployed in Production on Thursday, 2 June 2022.
Impact: There will be downtime experienced in the test environment while the update is being deployed.
Documentation: Release documentation can be found on The Ellucian Customer Center:
https://ellucian.force.com/clients/a118Y00000So53r

Client Action: Workspaces are being upgraded to PHP 7.4. Please ensure you re-test your trigger code for any possible compatibility issues.
Dependencies: None
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Apr 29, 12:59 EDT

Microsoft Dynamics 365 Service Update: Non-Prod

Completed - The scheduled maintenance has been completed.
May 11, 21:02 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 09:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM in the cloud, a mandatory service update is planned for Microsoft Dynamics 365. This service update does not require your institution to engage, configure, or test as there are no new features being released or corrected.

*** United States and Canada customers ***
Starting Wednesday, May 11, 2022 at 9:00 AM EDT and concluding by Wednesday, May 11, 2022 at 9:00 PM EDT

This service update is mandatory and only impacts Ellucian CRM customers in the United States and Canada regions. Your environment will be offline during the service update and a maintenance page will be posted informing your staff of the outage. You will be notified via your Ellucian CRM distribution email address once your environment is available.

If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after this service update, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
May 5, 12:01 EDT

Microsoft Dynamics 365 Service Update: Non-Prod (APAC)

Completed - The scheduled maintenance has been completed.
May 11, 21:02 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 09:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM in the cloud, a mandatory service update is planned for Microsoft Dynamics 365. This service update does not require your institution to engage, configure, or test as there are no new features being released or corrected.

*** Singapore customers ***
Starting Wednesday, 11 May 2022 at 9:00 PM SGT and concluding by Thursday, 12 May 2022 at 9:00 AM SGT

*** Australia customers ***
Starting Wednesday, 11 May 2022 at 11:00 PM AEST and concluding by Thursday, 12 May 2022 at 11:00 AM AEST

This service update is mandatory and only impacts Ellucian CRM customers in the APAC region. Your environment will be offline during the service update and a maintenance page will be posted informing your staff of the outage. You will be notified via your Ellucian CRM distribution email address once your environment is available.

If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after this service update, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
May 5, 11:59 EDT

Microsoft Dynamics 365 Service Update: Non-Prod (EMEA)

Completed - The scheduled maintenance has been completed.
May 11, 21:02 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 09:01 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM in the cloud, a mandatory service update is planned for Microsoft Dynamics 365. This service update does not require your institution to engage, configure, or test as there are no new features being released or corrected.

*** Middle East customers ***
Starting Wednesday, 11 May 2022 at 5:00 PM GST and concluding by Thursday, 12 May 2022 at 5:00 AM GST

This service update is mandatory and only impacts Ellucian CRM customers in the EMEA region. Your environment will be offline during the service update and a maintenance page will be posted informing your staff of the outage. You will be notified via your Ellucian CRM distribution email address once your environment is available.

If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after this service update, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
May 5, 12:01 EDT

Maintenance Notification Ellucian Workflow 1.X - Test - AU Customers Only.

Completed - The scheduled maintenance has been completed.
May 11, 15:08 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 13:08 EDT

Scheduled - "The maintenance window for Ellucian Workflow 1.x Test has been extended by two hours"

Please be advised that a maintenance update 1.37.0 for Ellucian Workflow will be deployed in the Test environment for all Australian customers. This notification details the maintenance timeline and planned work.

Activity: Deploy release 1.37.0 into Ellucian Workflow Test environment
Note: This Maintenance Update will be deployed in Production on Thursday, 2 June 2022.

Impact: There will be downtime experienced in the Test environment while the update is being deployed.

Documentation: Release documentation can be found on The Ellucian Customer Center:
https://ellucian.force.com/clients/a118Y00000So53r

Client Action: Workspaces are being upgraded to PHP 7.4. Please ensure you re-test your trigger code for any possible compatibility issues.

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
May 11, 13:06 EDT

Maintenance Notification Ellucian Workflow 1.X - Test - AU Customers Only.

Completed - The scheduled maintenance has been completed.
May 11, 13:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 10:00 EDT

Update - " The maintenance scheduled for the Ellucian Workflow Test Environment has been postponed.
The new window is:
Thursday, 12 May 2022 @ 12:00 a.m. AEST (GMT+10) to Thursday, 12 May 2022 @ 3:00 a.m. AEST (GMT+10)
May 3, 14:42 EDT

Update - The maintenance scheduled for the Ellucian Workflow Test Environment has been postponed.
May 3, 13:17 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a maintenance update 1.37.0 for Ellucian Workflow will be deployed in the Test environment for all Australian customers. This notification details the maintenance timeline and planned work.

Window:
** Australian region only**
Thursday, 5 May 2022 @ 12:00 a.m. AEST (GMT+10) to Thursday, 5 May 2022 @ 3:00 a.m. AEST (GMT+10)

Activity: Deploy release 1.37.0 into Ellucian Workflow Test environment
Note: This Maintenance Update will be deployed in Production on Thursday, 2 June 2022.

Impact: There will be downtime experienced in the Test environment while the update is being deployed.

Documentation: Release documentation can be found on The Ellucian Customer Center:
https://ellucian.force.com/clients/a118Y00000So53r

Client Action: Workspaces are being upgraded to PHP 7.4. Please ensure you re-test your trigger code for any possible compatibility issues.

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Apr 29, 13:00 EDT

Maintenance Notification / Ellucian Intelligent Learning Platform 5.5.3 - Non-Production Environment (APAC)

Completed - The scheduled maintenance has been completed.
May 11, 11:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 10:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Maintenance Update 5.5.3 for Ellucian Intelligent Learning Platform 5.x application will be deployed in the Preview environment. This notification details the maintenance timeline and planned work.

Window:
** Asia Pacific region only **
Thursday, 12th May 2022 @ 12 a.m. AEST to Thursday, 12th May 2022 @ 1 a.m. AEST

NOTE: The Upgrade in Production is scheduled for Wednesday 25th of May 2022.

Activity: Deploy release 5.5.3 in the Preview environment.

Impact: ILP SaaS 5.X Preview environment will be unavailable during the maintenance window

Documentation: Release documentation can be found on the Ellucian Customer Center:
https://ellucian.force.com/clients/a118Y00000SlsAE

Dependencies: None

Customer Action: There is no action required by Customers. This announcement is for informational purposes only

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
May 10, 09:01 EDT

Infrastructure maintenance for the Ellucian Quercus (APAC) Non Production environments

Completed - The scheduled maintenance has been completed.
May 11, 07:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 06:30 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that an Infrastructure Maintenance Update for Ellucian Quercus will be deployed to the Non Prod environment . This notification details the maintenance timeline and planned work.

Window:
*** This notification is for our customers in the APAC region only ***
Wednesday 11th May - starting at 8:30 p.m. AEST and concluding on Wednesday 11th May at 9.30 p.m. AEST.

NOTE: The deployment to Production is scheduled for Saturday, 14th of May.

Activity: Deploy Infrastructure updates to the Quercus Non Production environments.

Impact: The Non Production environment will be unavailable during this maintenance window.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact me or your Customer Success Manager.

Thank You,
Your Ellucian Cloud Services Team
May 9, 11:01 EDT

Ellucian Intelligent Learning Platform 4.X - Production Environment (US) Infrastructure Maintenance Notification

Completed - The scheduled maintenance has been completed.
May 11, 03:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 21:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
As part of our ongoing efforts to optimize service, Ellucian needs to perform infrastructure maintenance on an underlying system in the Ellucian Intelligent Learning Platform 4.X Production environment.
This is infrastructure maintenance only and is not part of a product release. This infrastructure maintenance does not require your institution to engage, configure, or test as there are no new features being released or corrected.

Window: Tuesday, 10th May 2022 at 9:00 PM Eastern to Wednesday, 11th May at 3:00 AM Eastern.

Impact: You may experience intermittent slowness or an occasional disconnect to your environment.

Dependencies: None.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
May 9, 12:05 EDT

Ellucian Intelligent Learning Platform 4.X - Production Environment (EMEA) Infrastructure Maintenance Notification

Completed - The scheduled maintenance has been completed.
May 11, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 21:01 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
As part of our ongoing efforts to optimize service, Ellucian needs to perform infrastructure maintenance on an underlying system in the Ellucian Intelligent Learning Platform 4.X Production environment.
This is infrastructure maintenance only and is not part of a product release. This infrastructure maintenance does not require your institution to engage, configure, or test as there are no new features being released or corrected.

Window: Wednesday, 11th May at 2:00 AM BST to Wednesday, 11th May at 8:00 AM BST

Impact: You may experience intermittent slowness or an occasional disconnect to your environment.

Dependencies: None.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
May 9, 12:01 EDT

May 10, 2022

Ellucian Intelligent Learning Platform 4.X - Production Environment (APAC) Infrastructure Maintenance Notification

Completed - The scheduled maintenance has been completed.
May 10, 11:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 10:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
As part of our ongoing efforts to optimize service, Ellucian needs to perform infrastructure maintenance on an underlying system in the Ellucian Intelligent Learning Platform 4.X Production environment.
This is infrastructure maintenance only and is not part of a product release. This infrastructure maintenance does not require your institution to engage, configure, or test as there are no new features being released or corrected.

Window: Wednesday, 11th May 2022 at 12:00 AM AEST to Wednesday, 11th May 2022 at 1:00 AM AEST

Impact: You may experience intermittent slowness or an occasional disconnect to your environment.

Dependencies: None.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
May 9, 12:01 EDT

May 9, 2022

ILP 5 issue

Resolved - Ellucian engineers have identified and resolved the issue that was causing a partial service interruption for some ILP 5 customers. ILP 5 service is restored
May 9, 14:53 EDT

Update - We are continuing to investigate this issue.
May 9, 14:47 EDT

Investigating - We are aware of some issues in the ILP 5 environment. Ellucians engineers are working to resolve and we will keep you updated.
May 9, 14:01 EDT