Ellucian Cloud Status

Ellucian CRM Upgrade Notification: Ellucian CRM Recruit 6.0 Prod

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 21:00 EST

Update - As a reminder and to prepare for the upcoming upgrade, there are new federation metadata endpoints that must be added within your AD FS, Azure AD, or Ellucian Ethos Identity Service for your Prod Ellucian CRM environment(s). The addition of the new federation metadata endpoint will also require you to configure the same claim rules that are currently used with your existing configurations. As a part of this configuration, we request that you do not remove, update, or change any existing federation metadata endpoints as this will cause a disruption to your existing configured SSO. Customers who leverage multiple Ellucian CRM solutions only need to configure a single federation metadata endpoint for all of their Prod Ellucian CRM solutions.

For our customers who are using Azure AD, you must configure a new enterprise application using the data outlined below. Once you have configured your enterprise application, you must share your new metadata xml URL with Ellucian by replying to this email with those details. (Please ensure Michael Gomez is cc’d in your reply.)

If Ellucian hosts your Ellucian Ethos Identity Service or you have not switched over to SSO and are currently using an ADADMIN account, there are no further actions required.

Details about the updated Ellucian CRM Metadata Federation Endpoint can be found here:
https://ellucian.force.com/clients/s/article/Ellucian-CRM-Metadata-Federation-Endpoints

If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, this notice is to inform you of plans to upgrade your Ellucian CRM deployment(s) within the Ellucian Cloud.

TARGETED PROD UPGRADE WINDOW:
All regions except EMEA: Ellucian CRM Recruit Prod, moved to January and will begin the week of January 12, 2020. All production upgrade have a target completion by January 30, 2020.

Specific timing (upgrade date and its duration) for your institution will be shared directly with you via your eCRM distribution email prior to the upgrade window.

USER ACCEPTANCE TESTING:
Ellucian will continue to provide a standard 3-week testing period between Non-Prod and Prod upgrades, per our SaaS policy. The goal of the testing period is to verify that current business operations are unimpeded after the upgrade. New functionality is delivered turned off and may be configured after the upgrade.

Should you encounter issues during testing, please contact Action Line. Please note that during the testing period cloning requests will not be accommodated.

RELEASE INFORMATION:
Release information may be found at: https://ellucian.force.com/clients/s/releases/a111M00000NmU6gQAF/recruit60

IMPORTANT INFORMATION:
The release of Ellucian CRM Recruit 6.0 will also update the Microsoft Dynamics CRM version from 8.x to 9.0. This update will no longer support the use of Email Router as this is now a deprecated and unsupported function of Microsoft Dynamics CRM.

Ellucian will continue to support the CRM Email Router until our 2020 Q2 release in May/June. If you have not adopted Server-side Sync, please join a Server-Side Sync webinar held on December 11, 2019 at 2:00 PM ET. If you are unable to participate, please register and a webinar recording will be made available.

Details on how to configure Server-Side Synchronization may be found at:
https://ellucian.force.com/clients/s/article/CRM-9-0-Server-Side-Synchronization

Additionally, this release of Ellucian CRM Recruit 6.0 will also update our Microsoft AD FS version from 3.x to 4.0. This update will require all Ellucian CRM customers using Single-Sign On (SSO) to add new metadata federation endpoints to their existing AD FS, Azure AD, or Ellucian Ethos Identity Service. All Ellucian CRM customers using SSO must configure the new metadata federation endpoints to have a seamless transition to their newly upgraded environments.

All Ellucian CRM customers using SSO must configure new metadata federation endpoints to ensure access to your Ellucian CRM environment is unimpeded.

Details on how to configure metadata federation endpoint may be found at:
https://ellucian.force.com/clients/s/article/Ellucian-CRM-Metadata-Federation-Endpoints

If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team

About This Site

Ellucian Cloud planned maintenance or unplanned service impacting events affecting multiple client production systems are announced and logged on this page.

To report production system outages or request immediate attention of the Ellucian Enterprise Operations Center (EOC) please call:
+1 (844) 358-7222 (US/Canada Toll Free) or +1 (407) 215-3970 (International Toll), Use Prompt 3

Application Hosting Services (AHS) Operational

Ellucian SaaS Operational

Ellucian Banner SaaS Operational

Ellucian Colleague SaaS Operational

Ellucian Advance (APAC) Operational

Ellucian Advance (EMEA) Operational

Ellucian Advance Operational

Ellucian Advise (EMEA) Operational

Ellucian Advise (APAC) Operational

Ellucian Advise Operational

Ellucian Elevate Operational

Ellucian eTranscripts Operational

Ellucian Experience Operational

Ellucian Mobile Cloud Operational

Ellucian Recruit (APAC) Operational

Ellucian Recruit (EMEA) Operational

Ellucian Recruit Operational

Ellucian Quercus (EMEA) Operational

Ellucian Quercus (APAC) Operational

Ellucian Intelligent Learning Platform 4.X Operational

Ellucian Intelligent Learning Platform 5.X Operational

Ellucian Theme Editor Operational

Ellucian Workflow - Australia Operational

Ellucian Workflow - Canada Operational

Ellucian Workflow - Europe Operational

Ellucian Workflow - U.S. Operational

Ellucian Ethos Platform Operational

Ellucian Analytics - Canada Operational

Ellucian Analytics - Europe Operational

Ellucian Analytics - U.S. Operational

Ethos Data Access - Canada Operational

Ethos Data Access - Europe Operational

Ethos Data Access - U.S. Operational

Ethos Extend Operational

Ethos Integration - Australia Operational

Ethos Integration - Canada Operational

Ethos Integration - Europe Operational

Ethos Integration - U.S. Operational

Monitoring Operational

AWS Health Status Operational

AWS ec2-us-east-1 Operational

AWS ec2-us-west-2 Operational

AWS ec2-eu-west-1 Operational

AWS ec2-ca-central-1 Operational

AWS rds-us-east-1 Operational

AWS rds-us-west-2 Operational

AWS rds-eu-west-1 Operational

AWS rds-ca-central-1 Operational

AWS s3-us-standard Operational

AWS route53 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Banner SaaS January 2020 Maintenance Release - 20.1.0 & 20.1.1 - Non-Production Jan 21, 00:00-07:00 EST

ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Banner SaaS January 2020 Maintenance Release - 20.1.0 & 20.1.1 updates will be deployed on the Non-Production environments. This notification details the maintenance timeline and planned work.

The Ellucian Banner SaaS January 2020 Maintenance Release - 20.1.0 & 20.1.1 updates will be deployed in Non-Production on 01/21/2020 and the same updates will be deployed in Production on 01/23/2020.

Window: 01/21/2020, 12:00 AM to 01/21/2020, 7:00 AM Eastern

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

https://ellucian.force.com/clients/a111M00000Pajrw
https://ellucian.force.com/clients/a111M00000NecYz
https://ellucian.force.com/clients/a111M00000PaVhR
https://ellucian.force.com/clients/a111M00000Pah48
https://ellucian.force.com/clients/a111M00000Pb2nd
https://ellucian.force.com/clients/a111M00000Pax1C
https://ellucian.force.com/clients/a111M00000PaRff
https://ellucian.force.com/clients/a111M00000Pb68g

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Jan 17, 11:35 EST

Ellucian CRM SaaS Maintenance Update: Ellucian CRM Recruit Non-Prod (APAC) Jan 21, 02:00-04:00 EST

ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis.

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this update can be found here:
https://ellucian.force.com/clients/s/releases/a111M00000Paj6xQAB/recruit-cloud-2020-january-maintenance-update

WINDOW:
*** Australia customers ***
Starting Wednesday, 22 January 2020 at 06:00 GMT+11 and concluding by Wednesday, 22 January 2020 at 08:00 GMT+11

IMPACT:
This MU only impacts Ellucian CRM Recruit Non-Prod in the APAC region. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
Posted on Jan 20, 12:00 EST

Ellucian CRM SaaS Maintenance Update: Ellucian CRM Recruit Non-Prod (EMEA) Jan 21, 14:00-16:00 EST

ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis.

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this update can be found here:
https://ellucian.force.com/clients/s/releases/a111M00000Paj6xQAB/recruit-cloud-2020-january-maintenance-update

WINDOW:
*** Europe customers ***
Starting Tuesday, 21 January 2020 at 19:00 GMT+0 and concluding by Tuesday, 21 January 2020 at 21:00 GMT+0

*** Middle East customers ***
Starting Tuesday, 21 December 2020 at 23:00 GMT+4 and concluding by Wednesday, 22 December 2020 at 01:00 GMT+4

IMPACT:
This MU only impacts Ellucian CRM Recruit Non-Prod environments in the EMEA region. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
Posted on Jan 20, 12:02 EST

Ellucian CRM SaaS Maintenance Update: Ellucian CRM Recruit Non-Prod Jan 21, 14:00-16:00 EST

ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis.

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this update can be found here:
https://ellucian.force.com/clients/s/releases/a111M00000Paj6xQAB/recruit-cloud-2020-january-maintenance-update

WINDOW:
*** United States, Canada, and Latin America customers ***
Starting Tuesday, January 21, 2020 at 2:00 PM EST and concluding by Tuesday, January 21, 2020 at 4:00 PM EST

IMPACT:
This MU only impacts Ellucian CRM Recruit Non-Prod environments in the United States, Canada, and Latin America regions. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
Posted on Jan 20, 12:00 EST

Colleague SaaS Infrastructure Maintenance - Non-Production & Production Jan 21, 21:00-23:00 EST

ELLUCIAN CLOUD SERVICES

Please be advised that there will be Ellucian Colleague SaaS Infrastructure Maintenance on the Non-Production & Production environments. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS Infrastructure Maintenance will be deployed in Non-Production & Production on 01/21/2020.

Window: 01/21/2020, 9:00 PM to 01/21/2020, 11:00 PM Eastern

Impact: The Non-Production & Production environments will be unavailable during the maintenance window.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Jan 16, 15:04 EST

Ellucian Ethos Integration Maintenance Release Jan 22, 21:00-23:00 EST

ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** Asia Pacific region only **
01/22/2020 @ 11:00 a.m to 01/22/2020 @ 12:00 Noon Eastern

** EU, US & Canada regions **
01/22/2020 @ 9:00 p.m to 01/22/2020 @ 11:00 p.m Eastern

Activity: Deploy release in the Test and Production environments.

Impact: Ellucian Ethos Integration Production and Test environments will be unavailable during the specified window.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://ellucian.force.com/clients/s/releases/a111M00000PbAoSQAV/

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Jan 17, 15:03 EST

Past Incidents

Jan 20, 2020

No incidents reported today.

Jan 19, 2020

No incidents reported.

Jan 18, 2020

Ethos Data Access Maintenance Release - Production Environment

Completed - The scheduled maintenance has been completed.
Jan 18, 15:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 10:00 EST

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ethos Data Access will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window:
01/18/2020 10:00 AM to 01/18/2020 03:00 PM Eastern

Activity: Address inconsistencies on record counts sometimes observed after Ellucian Analytics reloads.

Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.

Dependencies: None

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jan 17, 17:04 EST

Jan 17, 2020

Colleague SaaS T3 R2 - Release Updates - Production

Completed - The scheduled maintenance has been completed.
Jan 17, 23:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 21:00 EST

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T3 R2 Update Release will be deployed on the Production environment. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T3 R2 Update Release will be deployed in Production on 01/17/2020.

Window: 01/17/2020, 9:00 PM to 01/17/2020, 11:00 PM Eastern

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

https://ellucian.force.com/clients/a111M00000PbAWs

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jan 16, 10:01 EST

Jan 16, 2020

Colleague SaaS T3 R2 - Release Updates - Non-Production

Completed - The scheduled maintenance has been completed.
Jan 16, 23:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 21:00 EST

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T3 R2 Release Updates will be deployed on the Non-Production environments. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T3 R2 Release Updates will be deployed in Non-Production on 01/16/2020 and the same update will be deployed in Production on 01/17/2020 at 9:00 pm EST.

Window: 01/16/2020, 9:00 PM to 01/16/2020, 11:00 PM Eastern

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

https://ellucian.force.com/clients/a111M00000PbAWs

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jan 15, 11:35 EST

Colleague SaaS T3 - Release Updates - Production

Completed - The scheduled maintenance has been completed.
Jan 16, 23:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 21:00 EST

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T3 Update Release will be deployed on the Production environment. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T3 Update Release will be deployed in Production on 01/16/2020.

Window: 01/16/2020, 9:00 PM to 01/16/2020, 11:00 PM Eastern

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

https://ellucian.force.com/clients/a111M00000Pb3ry

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success
Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jan 15, 10:00 EST

Ellucian CRM SaaS Notification: Regional Communication Enhancement

Completed - The scheduled maintenance has been completed.
Jan 16, 17:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 13:00 EST

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM in the cloud, we have enhanced Statuspage communications for Ellucian CRM to be separated by regions as follows:

Ellucian CRM Advance
-Ellucian Advance - For customers in United States, Canada, and Latin America regions
-Ellucian Advance (EMEA) - For customers in Europe and Middle East regions
-Ellucian Advance (APAC) - For customers in Asia Pacific region

Ellucian CRM Advise
-Ellucian Advise - For customers in United States, Canada, and Latin America regions
-Ellucian Advise (EMEA) - For customers in Europe and Middle East regions
-Ellucian Advise (APAC) - For customers in Asia Pacific region

Ellucian CRM Recruit
-Ellucian Recruit - For customers in United States, Canada, and Latin America regions
-Ellucian Recruit (EMEA) - For customers in Europe and Middle East regions
-Ellucian Recruit (APAC) - For customers in Asia Pacific region

This change effective immediately and all communications will be separated to each respective Ellucian CRM region. To ensure you receive notifications from the correct region, please select "Manage you subscription" at the bottom of this email and update your preferences if needed.

Thank you,
Ellucian Cloud Team
Jan 16, 12:56 EST

Ellucian eTranscripts Send app RDS CA Certificate Update - Test Environment

Completed - The scheduled maintenance has been completed.
Jan 16, 01:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 23:30 EST

Update - We will be undergoing scheduled maintenance during this time.
Jan 14, 01:36 EST

Scheduled - Maintenance Details
ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian has scheduled a maintenance window to deploy the latest CA Certificates released by Amazon Web Services in eTranscripts Test environment. This update ensures that Ellucian eTranscripts Send RDS is updated with the latest CA certificates provided by AWS and ensures seamless connectivity between eTranscripts Send App and RDS.

Note:
Window: 15th Jan 2020 at 11:30 pm to 16th Jan 2020 till 01:00 am EST. During the maintenance window, eTranscripts Test environment will not be available.

Activity: Deploy latest CA certificates to eTranscripts Send RDS in eTranscripts Test environment

Impact: No impact

Dependencies: None

Client Action: Post the maintenance activity, Ellucian recommends all clients to test eTranscripts to ensure orders are getting fulfilled in eTranscripts Test environment.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jan 14, 01:13 EST

Jan 15, 2020

Ellucian Workflow Maintenance Release - Production Environment

Completed - The scheduled maintenance has been completed.
Jan 15, 23:59 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 20:00 EST

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing support for customers using Ellucian Workflow we are continuing to deliver fixes for critical issues as needed. This notification details the maintenance timeline and planned work

Window:
** Asia Pacific region only **
01/15/2020 @ 10 a.m. Eastern to 01/15/2020 @ 2 p.m. Eastern

** EU, US & Canada regions **
01/15/2020 @ 8 p.m. Eastern to 01/15/2020 @ 11:59 p.m. Eastern

Impact: The environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on the Ellucian HUB:

https://ellucian.force.com/clients/a111M00000NeH2c

Dependencies: None

Customer Action: There is no action required by Customers. This announcement is for informational purposes only

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel

Thank You,
Your Ellucian Cloud Services Team
Jan 7, 16:59 EST

Colleague SaaS T3 - Release Updates - Non-Production

Completed - The scheduled maintenance has been completed.
Jan 15, 23:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 21:02 EST

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T3 Release Updates will be deployed on the Non-Production environments. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T3 Release Updates will be deployed in Non-Production on 01/15/2020 and the same update will be deployed in Production on 01/16/2020 at 9:00 pm EST.

Window: 01/15/2020, 9:00 PM to 01/15/2020, 11:00 PM Eastern

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

https://ellucian.force.com/clients/a111M00000Pb3ry

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jan 14, 11:02 EST

Jan 14, 2020

Maintenance Update for Ellucian Quercus (EMEA) Infrastructure

Completed - The scheduled maintenance has been completed.
Jan 14, 00:40 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 00:30 EST

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that maintenance on the Ellucian Quercus web platform (PRODUCTION environment) requires that the service be restarted during non-production hours.

This notification details the maintenance timeline and planned work.

Window:
*** This notification is for our customers in Europe and the Middle East only ***
Tuesday January 14th - starting at 05:30 a.m. GMT and concluding on Tuesday October 14th at 05:40 a.m. GMT.

Activity: Restart the Ellucian Quercus web tier servers.

Impact: The PRODUCTION environment will be unavailable during the maintenance window.

Dependencies: None.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jan 7, 17:05 EST

Jan 13, 2020

Banner SaaS Infrastructure Maintenance - Non-Production

Completed - The scheduled maintenance has been completed.
Jan 13, 23:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 21:00 EST

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that there will be Ellucian Banner SaaS Infrastructure Maintenance on the Non-Production environments. This notification details the maintenance timeline and planned work.

The Ellucian Banner SaaS Infrastructure Maintenance will be deployed in Non-Production on 01/13/2020 and the same infrastructure maintenance will be deployed in Production on 01/30/2020.

Window: 01/13/2020, 9:00 PM to 01/13/2020, 11:00 PM Eastern

Impact: The Non-Production environment will be unavailable during the maintenance window.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success
Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jan 10, 16:00 EST

Jan 11, 2020

No incidents reported.

Jan 10, 2020

Ellucian Analytics Feature Release - Test Environment

Completed - The scheduled maintenance has been completed.
Jan 10, 06:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 20:00 EST

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that feature release for Ellucian Analytics will be deployed in the Test environment. This notification details the maintenance timeline and planned work.

Window: 01/09/2020 @ 8 p.m. Eastern to 01/10/2020 @ 6 a.m. Eastern

Note: Feature release for Ellucian Analytics will be deployed to Production environment on 01/23/2020

Impact: Although the content updates are for Test tenants only, infrastructure changes required by this update will potentially affect running jobs in both Test and Production tenants.

Documentation: Release documentation can be found on the Ellucian Customer Center :

https://ellucian.force.com/clients/a111M00000O4zVF

Customer Action: Please make sure no Analytics Load Pipeline jobs are in progress nor scheduled to begin during the maintenance window. While Analytics Refresh Pipeline job may run during the maintenance window, any job errors during the maintenance window should be ignored as all data will be refreshed during the next successful refresh job.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jan 2, 17:01 EST

Jan 9, 2020

Colleague SaaS T3 - Release Updates - Production

Completed - The scheduled maintenance has been completed.
Jan 9, 23:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 21:00 EST

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T3 Update Release will be deployed on the Production environment. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T3 Update Release will be deployed in Production on 01/09/2020.

Window: 01/09/2020, 9:00 PM to 01/09/2020, 11:00 PM Eastern

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

https://ellucian.force.com/clients/a111M00000PaeSc
https://ellucian.force.com/clients/a111M00000Pb26q

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success
Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jan 7, 15:01 EST

Ellucian CRM SaaS Maintenance Update: Ellucian CRM Advance Prod (Australia and New Zealand only)

Completed - The scheduled maintenance has been completed.
Jan 9, 11:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 09:00 EST

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis.

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this update can be found here:
https://ecommunities.ellucian.com/message/280934#280934

WINDOW:
*** Australia customers ***
Starting Friday, 10 January 2020 at 01:00 GMT+11 and concluding by Friday, 10 January 2020 at 03:00 GMT+11

*** New Zealand customers ***
Starting Friday, 10 January 2020 at 03:00 GMT+13 and concluding by Friday, 10 January 2020 at 05:00 GMT+13

IMPACT:
This MU impacts all Ellucian CRM Advance Prod environments in the Australia and New Zealand regions. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
Jan 7, 17:06 EST

Ellucian CRM Upgrade Notification: Ellucian CRM Advise 3.0 Prod

Completed - The scheduled maintenance has been completed.
Jan 9, 09:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 5, 21:00 EST

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advise in the cloud, this notice is to inform you of plans to upgrade your Ellucian CRM deployment(s) within the Ellucian Cloud.

TARGETED PROD UPGRADE WINDOW:
Ellucian CRM Advise Prod, January 5, 2020 - January 8, 2020

Specific timing (upgrade date and its duration) for your institution will be shared directly with you via your eCRM distribution email prior to the upgrade window.

USER ACCEPTANCE TESTING:
The goal of the testing period is to verify that current business operations are unimpeded after the upgrade. New functionality is delivered turned off and may be configured after the upgrade.

Should you encounter issues during testing, please contact Action Line.

RELEASE INFORMATION:
Release information, including upgrade windows, may be found at:
https://ecommunities.ellucian.com/community/ellucian-crm-advise

IMPORTANT INFORMATION:
The release of Ellucian CRM Advise 3.0 will also update the Microsoft Dynamics CRM version from 8.x to 9.0. This update will no longer support the use of Email Router as this is now a deprecated and unsupported function of Microsoft Dynamics CRM.

Ellucian will continue to support the CRM Email Router until our 2020 Q2 release in May/June. If you have not adopted Server-side Sync, there was a Server-Side Sync webinar held on December 11, 2019 at 2:00 PM ET. If you were unable to participate, please register and a webinar recording will be made available.

Details on how to configure Server-Side Synchronization may be found at:
https://ellucian.force.com/clients/s/article/CRM-9-0-Server-Side-Synchronization

Additionally, this release of Ellucian CRM Advise 3.0 will also update our Microsoft AD FS version from 3.x to 4.0. This update will require all Ellucian CRM customers using Single-Sign On (SSO) to add new metadata federation endpoints to their existing AD FS, Azure AD, or Ellucian Ethos Identity Service. All Ellucian CRM customers using SSO must configure the new metadata federation endpoints to have a seamless transition to their newly upgraded environments.

All Ellucian CRM customers using SSO must configure new metadata federation endpoints to ensure access to your Ellucian CRM environment is unimpeded.

Details on how to configure metadata federation endpoint may be found at:
https://ellucian.force.com/clients/s/article/Ellucian-CRM-Metadata-Federation-Endpoints

If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
Dec 12, 12:05 EST

Ethos Data Access Maintenance Release - Production Environment

Completed - The scheduled maintenance has been completed.
Jan 9, 04:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 20:01 EST

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ethos Data Access will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window:
** US and CA Regions **
01/08/2020 8:00 PM to 01/09/2020 04:00 AM Eastern

** UK Region **
01/08/2020 2:00 PM to 01/08/2020 6:00 PM Eastern

Activity: Deploy release in the Prod environment.

Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.

Documentation: Release documentation can be found on the Ellucian Customer Center :
https://ellucian.force.com/clients/a111M00000PaFwc

Dependencies: None

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jan 2, 17:01 EST

Jan 8, 2020

Colleague SaaS T3 - Release Updates - Non-Production

Completed - The scheduled maintenance has been completed.
Jan 8, 23:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 21:00 EST

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T3 Release Updates will be deployed on the Non-Production environments. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T3 Release Updates will be deployed in Non-Production on 01/08/2020 and the same update will be deployed in Production on 01/09/2020 at 9:00 pm EST.

Window: 01/08/2020, 9:00 PM to 01/08/2020, 11:00 PM Eastern

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

https://ellucian.force.com/clients/a111M00000PaeSc
https://ellucian.force.com/clients/a111M00000Pb26q

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jan 6, 17:04 EST

Ellucian CRM SaaS Maintenance Update: Ellucian CRM Advance Prod (United States, Canada, Latin America, Europe, and Middle East only)

Completed - The scheduled maintenance has been completed.
Jan 8, 22:01 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 20:02 EST

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis.

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this update can be found here:
https://ecommunities.ellucian.com/message/280934#280934

WINDOW:
*** United States, Canada, and Latin America customers ***
Starting Wednesday, January 8, 2020 at 8:00 PM EST and concluding by Wednesday, January 8, 2020 at 10:00 PM EST

*** Europe customers ***
Starting Thursday, 9 January 2020 at 01:00 GMT+0 and concluding by Thursday, 9 January 2020 at 03:00 GMT+0

*** Middle East customers ***
Starting Thursday, 9 January 2020 at 05:00 GMT+4 and concluding by Thursday, 9 January 2020 at 07:00 GMT+4

IMPACT:
This MU impacts all Ellucian CRM Advance Prod environments in the United States, Canada, Latin America, Europe, and Middle East regions. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
Jan 7, 17:10 EST

Jan 7, 2020

Ellucian CRM SaaS Maintenance Update: Ellucian CRM Advance Non-Prod

Completed - The scheduled maintenance has been completed.
Jan 7, 16:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 14:00 EST

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis.

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this update can be found here:
https://ecommunities.ellucian.com/message/280934#280934

WINDOW:
*** United States, Canada, and Latin America customers ***
Starting Tuesday, January 7, 2020 at 2:00 PM EST and concluding by Tuesday, January 7, 2020 at 4:00 PM EST

*** Europe customers ***
Starting Tuesday, 7 January 2020 at 19:00 GMT+0 and concluding by Tuesday, 7 January 2020 at 21:00 GMT+0

*** Middle East customers ***
Starting Tuesday, 7 January 2020 at 23:00 GMT+4 and concluding by Wednesday, 8 January 2020 at 01:00 GMT+4

*** Australia customers ***
Starting Wednesday, 8 January 2020 at 06:00 GMT+11 and concluding by Wednesday, 8 January 2020 at 08:00 GMT+11

*** New Zealand customers ***
Starting Wednesday, 8 January 2020 at 08:00 GMT+13 and concluding by Wednesday, 8 January 2020 at 10:00 GMT+13

IMPACT:
This MU only impacts Ellucian CRM Advance Non-Prod environments. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
Jan 6, 16:01 EST

Colleague SaaS T1 Q4 December 2019 - Release Updates - Non-Production

Completed - The scheduled maintenance has been completed.
Jan 7, 03:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 21:00 EST

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T1 Q4 December 2019 Release Updates will be deployed on the Non-Production environments. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T1 Q4 December 2019 Release Updates will be deployed in Non-Production on 01/06/2020 and the same update will be deployed in Production on 02/05/2020 at 9:00 pm EST.

Window: 01/06/2020, 9:00 PM to 01/07/2020, 3:00 AM Eastern

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

https://ellucian.force.com/clients/s/article/Colleague-Releases-December-2019

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jan 3, 08:31 EST

Jan 6, 2020

Banner SaaS Dec 2019 Release Updates - 19.12.0, 19.12.2 and 19.12.3 – Production

Completed - The scheduled maintenance has been completed.
Jan 6, 07:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 5, 21:00 EST

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