Ellucian Cloud Status
All Systems Operational

About This Site

Ellucian Cloud planned maintenance or unplanned service impacting events affecting multiple client production systems are announced and logged on this page.

To report production system outages or request immediate attention of the Ellucian Enterprise Operations Center (EOC) please call:
+1 (844) 358-7222 (US/Canada Toll Free) or +1 (407) 215-3970 (International Toll), Use Prompt 3

Application Hosting Services (AHS) Operational
Ellucian SaaS Operational
Ellucian Banner SaaS Operational
Ellucian Colleague SaaS Operational
Ellucian Advance (APAC) Operational
Ellucian Advance (EMEA) Operational
Ellucian Advance Operational
Ellucian Advise (EMEA) Operational
Ellucian Advise (APAC) Operational
Ellucian Advise Operational
Ellucian Elevate Operational
Ellucian eTranscripts Operational
Ellucian Experience Operational
Ellucian Mobile Cloud Operational
Ellucian Recruit (APAC) Operational
Ellucian Recruit (EMEA) Operational
Ellucian Recruit Operational
Ellucian Quercus (EMEA) Operational
Ellucian Quercus (APAC) Operational
Ellucian Intelligent Learning Platform 4.X ? Operational
Ellucian Intelligent Learning Platform 5.X ? Operational
Ellucian Theme Editor Operational
Ellucian Workflow - Australia Operational
Ellucian Workflow - Canada Operational
Ellucian Workflow - Europe Operational
Ellucian Workflow - U.S. Operational
Ellucian Ethos Platform Operational
Ellucian Analytics - Canada Operational
Ellucian Analytics - Europe Operational
Ellucian Analytics - U.S. Operational
Ethos Data Access - Canada Operational
Ethos Data Access - Europe Operational
Ethos Data Access - U.S. Operational
Ethos Extend Operational
Ethos Integration - Australia Operational
Ethos Integration - Canada Operational
Ethos Integration - Europe Operational
Ethos Integration - U.S. Operational
Monitoring Operational
AWS Health Status ? Operational
AWS ec2-us-east-1 Operational
AWS ec2-us-west-2 Operational
AWS ec2-eu-west-1 Operational
AWS ec2-ca-central-1 Operational
AWS rds-us-east-1 Operational
AWS rds-us-west-2 Operational
AWS rds-eu-west-1 Operational
AWS rds-ca-central-1 Operational
AWS s3-us-standard Operational
AWS route53 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM in the cloud an infrastructure maintenance is planned for all Ellucian CRM customers. This infrastructure maintenance does not require your institution to engage, configure, or test as there are no new features being released or corrected.

WINDOW: 
*** Europe customers ***
Starting Wednesday, 26 February 2020 at 03:00 GMT+0 and concluding by Wednesday, 26 February 2020 at 07:00 GMT+0.

*** Middle East customers ***
Starting Wednesday, 26 February 2020 at 07:00 GMT+4 and concluding by Wednesday, 26 February 2020 at 11:00 GMT+4.

IMPACT:
This infrastructure maintenance only impacts Ellucian CRM Non-Prod environments in the EMEA region. There is no expected downtime however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the infrastructure maintenance, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Posted on Feb 21, 16:03 EST
ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM in the cloud an infrastructure maintenance is planned for all Ellucian CRM customers. This infrastructure maintenance does not require your institution to engage, configure, or test as there are no new features being released or corrected.

WINDOW: 
*** United States, Canada, and Latin America customers ***
Starting Tuesday, February 25, 2020 at 10:00 PM EST and concluding by Wednesday, February 26 at 02:00 AM EST.

IMPACT:
This infrastructure maintenance only impacts Ellucian CRM Non-Prod environments in the United States, Canada, and Latin America regions. There is no expected downtime however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the infrastructure maintenance, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Posted on Feb 21, 16:03 EST
ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM in the cloud an infrastructure maintenance is planned for all Ellucian CRM customers. This infrastructure maintenance does not require your institution to engage, configure, or test as there are no new features being released or corrected.

WINDOW: 
*** Australia customers ***
Starting Thursday, 27 February 2020 at 01:00 GMT+11 and concluding by Thursday, 27 February 2020 at 05:00 GMT+11.

*** New Zealand customers ***
Starting Thursday, 27 February 2020 at 03:00 GMT+13 and concluding by Thursday, 27 February 2020 at 07:00 GMT+13.

IMPACT:
This infrastructure maintenance only impacts Ellucian CRM Non-Prod environments in the APAC region. There is no expected downtime however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the infrastructure maintenance, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Posted on Feb 21, 16:02 EST
ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Workflow will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window:
** Asia Pacific region only **
02/26/2020 @ 10 a.m. Eastern to 02/26/2020 @ 11:59 a.m. Eastern

** US,EU & Canada regions **
02/26/2020 @ 8 p.m. Eastern to 02/26/2020 @ 11:59 p.m. Eastern

Activity: Deploy release in the Production environment.

Impact: Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on the Ellucian Customer Center:

https://ellucian.force.com/clients/a111M00000NeH2h

Dependencies: None

Customer Action: There is no action required by Customers. This announcement is for informational purposes only

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel

Thank You,
Your Ellucian Cloud Services Team
Posted on Feb 20, 20:00 EST
Past Incidents
Feb 24, 2020

No incidents reported today.

Feb 23, 2020

No incidents reported.

Feb 22, 2020

No incidents reported.

Feb 21, 2020
Completed - The scheduled maintenance has been completed.
Feb 21, 13:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 09:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM in the cloud an infrastructure maintenance is planned for all Ellucian CRM customers.

This infrastructure maintenance does not require your institution to engage, configure, or test as there are no new features being released or corrected.

WINDOW: 
*** Australia customers ***
Starting Saturday 22 February 2020 at 01:00 GMT+11 and concluding by Saturday 22 February 2020 at 05:00 GMT+11.

*** New Zealand customers ***
Starting Saturday 22 February 2020 at 03:00 GMT+13 and concluding by Saturday 22 February 2020 at 07:00 GMT+13.

IMPACT:
This infrastructure maintenance only impacts authentication services for Ellucian CRM Prod environments in the APAC region. There is expected downtime for authentication services and you will not be able to access your Ellucian CRM environment during this period.

ACTION REQUIRED:
For customers that use AD FS for your SSO authentication, there is a requirement to patch your AD FS to ensure your SSO is unimpeded. Please visit the following URL on details provided by Microsoft regarding the Google Chrome 80 changes: https://docs.microsoft.com/en-us/office365/troubleshoot/miscellaneous/chrome-behavior-affects-applications

IMPORTANT:
This infrastructure update is to address the changes Google are implementing within Google Chrome 80: https://blog.chromium.org/2019/10/developers-get-ready-for-new.html.

If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the infrastructure maintenance, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Feb 14, 17:00 EST
Completed - The scheduled maintenance has been completed.
Feb 21, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 22:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM in the cloud an infrastructure maintenance is planned for all Ellucian CRM customers.

This infrastructure maintenance does not require your institution to engage, configure, or test as there are no new features being released or corrected.

WINDOW: 
*** Europe customers ***
Starting Friday 21 February 2020 at 03:00 GMT+0 and concluding by Friday 21 February 2020 at 07:00 GMT+0.

*** Middle East customers ***
Starting Friday 21 February 2020 at 07:00 GMT+4 and concluding by Friday 21 February 2020 at 11:00 GMT+4.

IMPACT:
This infrastructure maintenance only impacts authentication services for Ellucian CRM Prod environments in the EMEA region. There is expected downtime for authentication services and you will not be able to access your Ellucian CRM environment during this period.

ACTION REQUIRED:
For customers that use AD FS for your SSO authentication, there is a requirement to patch your AD FS to ensure your SSO is unimpeded. Please visit the following URL on details provided by Microsoft regarding the Google Chrome 80 changes: https://docs.microsoft.com/en-us/office365/troubleshoot/miscellaneous/chrome-behavior-affects-applications

IMPORTANT:
This infrastructure update is to address the changes Google are implementing within Google Chrome 80: https://blog.chromium.org/2019/10/developers-get-ready-for-new.html.

If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the infrastructure maintenance, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Feb 14, 17:00 EST
Completed - The scheduled maintenance has been completed.
Feb 21, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 22:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM in the cloud an infrastructure maintenance is planned for all Ellucian CRM customers.

This infrastructure maintenance does not require your institution to engage, configure, or test as there are no new features being released or corrected.

WINDOW: 
*** United States, Canada, and Latin America customers ***
Starting Thursday, February 20, 2020 at 10:00 PM EST and concluding by Friday, February 21, 2020 at 02:00 AM EST.

IMPACT:
This infrastructure maintenance only impacts authentication services for Ellucian CRM Prod environments in the United States, Canada, and Latin America regions. There is expected downtime for authentication services and you will not be able to access your Ellucian CRM environment during this period.

ACTION REQUIRED:
For customers that use AD FS for your SSO authentication, there is a requirement to patch your AD FS to ensure your SSO is unimpeded. Please visit the following URL on details provided by Microsoft regarding the Google Chrome 80 changes: https://docs.microsoft.com/en-us/office365/troubleshoot/miscellaneous/chrome-behavior-affects-applications

IMPORTANT:
This infrastructure update is to address the changes Google are implementing within Google Chrome 80: https://blog.chromium.org/2019/10/developers-get-ready-for-new.html.

If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the infrastructure maintenance, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Feb 14, 17:00 EST
Feb 20, 2020
Completed - The scheduled maintenance has been completed.
Feb 20, 23:59 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 21:01 EST
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing support for customers using Ethos Data Access we are continuing to deliver fixes for critical issues as needed. This notification details the maintenance timeline and planned work.

Window: 02/20/2020 @ 9 p.m. Eastern to 02/20/2020 @ 11:59 p.m. Eastern

Activity: Deploy Hot-Fix in the Production environment.

Impact: There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or occasional disconnects.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://ellucian.force.com/clients/a111M00000Pbn52

Dependencies: None

Customer Action: Please make sure no Analytics Load Pipeline jobs are in progress nor scheduled to begin during the maintenance window. While Analytics Refresh Pipeline job may run during the maintenance window, any job errors during the maintenance window should be ignored as all data will be refreshed during the next successful refresh job.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Feb 19, 20:55 EST
Completed - The scheduled maintenance has been completed.
Feb 20, 22:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 22:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing support for customers using Ellucian Analytics we are continuing to deliver fixes for critical issues as needed. This notification details the maintenance timeline and planned work.

Window:
02/20/2020 @ 10:00 p.m.Eastern to 02/20/2020 @ 10:30 p.m.Eastern

Impact: During the maintenance window, Ellucian Analytics will be temporarily unavailable. Load and Refresh jobs will not be impacted and can remain running or scheduled.

Dependencies: None.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Feb 20, 17:00 EST
Completed - The scheduled maintenance has been completed.
Feb 20, 11:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 09:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ellucian.force.com/clients/s/releases/a111M00000PbA6aQAF/recruit-cloud-2020-february-maintenance-update

WINDOW: 
*** Australia customers ***
Starting Friday, 21 February 2020 at 01:00 GMT+11 and concluding by Friday, 21 February 2020 at 03:00 GMT+11

IMPACT:
This MU impacts all Ellucian CRM Recruit Prod environments in the APAC region. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Feb 18, 17:00 EST
Completed - The scheduled maintenance has been completed.
Feb 20, 00:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 00:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing support for customers using Ellucian Analytics we are continuing to deliver fixes for critical issues as needed. This notification details the maintenance timeline and planned work.

Window:
02/19/2020 @ 12:00 a.m. Eastern to 12:30 a.m. Eastern & 02/20/2020 @ 12:00 a.m. Eastern to 12:30 a.m. Eastern

Impact: During these maintenance windows, Ellucian Analytics will be temporarily unavailable. Load and Refresh jobs will not be impacted and can remain running or scheduled.

Dependencies: None.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Feb 18, 18:37 EST
Feb 19, 2020
Completed - The scheduled maintenance has been completed.
Feb 19, 23:59 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 21:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing support for customers using Ethos Data Access we are continuing to deliver fixes for critical issues as needed. This notification details the maintenance timeline and planned work.

Note: Hot-Fix will be deployed in Production on 02/20/2020.

Window: 02/19/2020 @ 9 p.m. Eastern to 02/19/2020 @ 11:59 p.m. Eastern

Activity: Deploy Hot-Fix in the Test environment.

Impact: There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or occasional disconnects.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://ellucian.force.com/clients/a111M00000Pbn52

Dependencies: None

Customer Action: Please make sure no Analytics Load Pipeline jobs are in progress nor scheduled to begin during the maintenance window. While Analytics Refresh Pipeline job may run during the maintenance window, any job errors during the maintenance window should be ignored as all data will be refreshed during the next successful refresh job.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Feb 18, 20:17 EST
Completed - The scheduled maintenance has been completed.
Feb 19, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 20:01 EST
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** Asia Pacific region only **
02/19/2020 @ 10:00 a.m to 02/19/2020 @ 11:00 a.m Eastern
** EU, US & Canada regions **
02/19/2020 @ 8:00 p.m to 02/19/2020 @ 11:00 p.m Eastern

Activity: Deploy release in the Test and Production environments.

Impact: There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or occasional disconnects.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://ellucian.force.com/clients/s/releases/a111M00000PbdopQAB/

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Feb 14, 17:00 EST
Completed - The scheduled maintenance has been completed.
Feb 19, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 20:01 EST
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ellucian.force.com/clients/s/releases/a111M00000PbA6aQAF/recruit-cloud-2020-february-maintenance-update

WINDOW:
*** United States, Canada, and Latin America customers ***
Starting Wednesday, February 19, 2020 at 8:00 PM EST and concluding by Wednesday, February 19, 2020 at 10:00 PM EST

***If you have not yet completed the Ellucian CRM Recruit 6.0 Prod upgrade, your MU will be deployed with your upgrade.***

IMPACT:
This MU impacts all Ellucian CRM Recruit Prod environments in the United States, Canada, and Latin America regions. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Feb 18, 17:00 EST
Completed - The scheduled maintenance has been completed.
Feb 19, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 20:01 EST
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ellucian.force.com/clients/s/releases/a111M00000PbA6aQAF/recruit-cloud-2020-february-maintenance-update

WINDOW:
*** Europe customers ***
Starting Thursday, 20 February 2020 at 01:00 GMT+0 and concluding by Thursday, 20 February 2020 at 03:00 GMT+0

*** Middle East customers ***
Starting Thursday, 20 February 2020 at 05:00 GMT+4 and concluding by Thursday, 20 February 2020 at 07:00 GMT+4

IMPACT:
This MU impacts all Ellucian CRM Recruit Prod environments in the EMEA region. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Feb 18, 17:00 EST
Completed - The scheduled maintenance has been completed.
Feb 19, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 02:01 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Banner SaaS T3 Maintenance Release - 20.2.0 updates will be deployed on the Production environment. This notification details the maintenance timeline and planned work.

The Ellucian Banner SaaS T3 Maintenance Release - 20.2.0 updates will be deployed in Production on 02/19/2020 at 2:00 AM Eastern.

Window: Wednesday, 02/19/2020, 2:00 AM to Wednesday, 02/19/2020, 7:00 AM Eastern

Impact: Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

https://ellucian.force.com/clients/a111M00000PbR7E

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Feb 18, 13:00 EST
Feb 18, 2020
Completed - The scheduled maintenance has been completed.
Feb 18, 16:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 14:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ellucian.force.com/clients/s/releases/a111M00000PbA6aQAF/recruit-cloud-2020-february-maintenance-update

WINDOW: 
*** Europe customers ***
Starting Tuesday, 18 February 2020 at 19:00 GMT+0 and concluding by Tuesday, 18 February 2020 at 21:00 GMT+0

*** Middle East customers ***
Starting Tuesday, 18 February 2020 at 23:00 GMT+4 and concluding by Wednesday, 19 February 2020 at 01:00 GMT+4

IMPACT:
This MU only impacts Ellucian CRM Recruit Non-Prod environments in the EMEA region. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Feb 17, 16:01 EST
Completed - The scheduled maintenance has been completed.
Feb 18, 16:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 14:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ellucian.force.com/clients/s/releases/a111M00000PbA6aQAF/recruit-cloud-2020-february-maintenance-update

WINDOW: 
*** United States, Canada, and Latin America customers ***
Starting Tuesday, February 18, 2020 at 2:00 PM EST and concluding by Tuesday, February 18, 2020 at 4:00 PM EST

IMPACT:
This MU only impacts Ellucian CRM Recruit Non-Prod environments in the United States, Canada, and Latin America regions. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Feb 17, 16:01 EST
Completed - The scheduled maintenance has been completed.
Feb 18, 16:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 14:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ellucian.force.com/clients/s/releases/a111M00000PbA6aQAF/recruit-cloud-2020-february-maintenance-update

WINDOW: 
*** Australia customers ***
Starting Wednesday, 19 February 2020 at 06:00 GMT+11 and concluding by Wednesday, 19 February 2020 at 08:00 GMT+11

IMPACT:
This MU only impacts Ellucian CRM Recruit Non-Prod in the APAC region. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Feb 17, 16:00 EST
Feb 17, 2020
Completed - The scheduled maintenance has been completed.
Feb 17, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 20:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing efforts to optimize service, Ellucian needs to perform infrastructure maintenance on an underlying system in the Ellucian Analytics Production and Test environments.

Window: 02/17/2020 @ 8 p.m. Eastern to 02/17/2020 @ 11 p.m. Eastern

Impact: Ellucian Analytics Production and Test environments will be unavailable during the specified window.

Dependencies: None

Customer Action: Please make sure Analytics Load Pipeline jobs are not in progress nor scheduled to begin during the maintenance window. While an Analytics Refresh Pipeline job may run during the maintenance window, any refresh job errors during the maintenance window should be ignored as all data will be refreshed during the next successful refresh job.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel

Thank You,
Your Ellucian Cloud Services Team
Feb 14, 17:05 EST
Completed - The scheduled maintenance has been completed.
Feb 17, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 02:01 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Banner SaaS T3 Maintenance Release - 20.2.0 updates will be deployed on the Non-Production environments. This notification details the maintenance timeline and planned work.

The Ellucian Banner SaaS T3 Maintenance Release - 20.2.0 updates will be deployed in Non-Production on 02/17/2020 and the same updates will be deployed in Production on 02/19/2020.

Window: Monday, 02/17/2020, 2:00 AM to Monday, 02/17/2020, 7:00 AM Eastern

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

https://ellucian.force.com/clients/a111M00000PbR7E

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Feb 14, 13:30 EST
Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020
Completed - The scheduled maintenance has been completed.
Feb 14, 11:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 09:01 EST
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM in the cloud an infrastructure maintenance is planned for all Ellucian CRM customers.

This infrastructure maintenance does not require your institution to engage, configure, or test as there are no new features being released or corrected.

WINDOW: 
*** Australia customers ***
Starting Saturday 15 February 2020 at 01:00 GMT+11 and concluding by Saturday 15 February 2020 at 03:00 GMT+11.

*** New Zealand customers ***
Starting Saturday 15 February 2020 at 03:00 GMT+13 and concluding by Saturday 15 February 2020 at 05:00 GMT+13.

IMPACT:
This infrastructure maintenance only impacts authentication services for Ellucian CRM Non-Prod environments in the APAC region. There is expected downtime for authentication services and you will not be able to access your Ellucian CRM environment during this period.

ACTION REQUIRED:
For customers that use AD FS for your SSO authentication, there is a requirement to patch your AD FS to ensure your SSO is unimpeded. Please visit the following URL on details provided by Microsoft regarding the Google Chrome 80 changes: https://docs.microsoft.com/en-us/office365/troubleshoot/miscellaneous/chrome-behavior-affects-applications

IMPORTANT:
This infrastructure update is to address the changes Google are implementing within Google Chrome 80: https://blog.chromium.org/2019/10/developers-get-ready-for-new.html

For customers that use AD FS for your SSO authentication, there is a requirement to patch your AD FS to ensure your SSO is unimpeded. Please visit the following URL on details provided by Microsoft regarding the Google Chrome 80 changes: https://docs.microsoft.com/en-us/office365/troubleshoot/miscellaneous/chrome-behavior-affects-applications#recommendations

If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the infrastructure maintenance, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Feb 13, 17:01 EST
Completed - The scheduled maintenance has been completed.
Feb 14, 00:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 22:02 EST
Update - The ACTION REQUIRED section has been updated.

ACTION REQUIRED:
For customers that use AD FS for your SSO authentication, there is a requirement to patch your AD FS to ensure your SSO is unimpeded. Please visit the following URL on details provided by Microsoft regarding the Google Chrome 80 changes:
https://docs.microsoft.com/en-us/office365/troubleshoot/miscellaneous/chrome-behavior-affects-applications

Should you encounter issues after the infrastructure maintenance, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
Feb 13, 11:25 EST
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM in the cloud an infrastructure maintenance is planned for all Ellucian CRM customers.

This infrastructure maintenance does not require your institution to engage, configure, or test as there are no new features being released or corrected.

WINDOW: 
*** Europe customers ***
Starting Friday 14 February 2020 at 03:00 GMT+0 and concluding by Friday 14 February 2020 at 05:00 GMT+0.

*** Middle East customers ***
Starting Friday 14 February 2020 at 07:00 GMT+4 and concluding by Friday 14 February 2020 at 09:00 GMT+4.

IMPACT:
This infrastructure maintenance only impacts authentication services for Ellucian CRM Non-Prod environments in the EMEA region. There is expected downtime for authentication services and you will not be able to access your Ellucian CRM environment during this period.

ACTION REQUIRED:
For customers that use AD FS for your SSO authentication, there is a requirement to patch your AD FS to ensure your SSO is unimpeded. Please visit the following URL on details provided by Microsoft regarding the Google Chrome 80 changes:
https://docs.microsoft.com/en-us/office365/troubleshoot/miscellaneous/chrome-behavior-affects-applications

IMPORTANT:
This infrastructure update is to address the changes Google are implementing within Google Chrome 80: https://blog.chromium.org/2019/10/developers-get-ready-for-new.html

If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the infrastructure maintenance, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Feb 12, 17:05 EST
Completed - The scheduled maintenance has been completed.
Feb 14, 00:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 22:01 EST
Update - The ACTION REQUIRED section has been updated.

ACTION REQUIRED:
For customers that use AD FS for your SSO authentication, there is a requirement to patch your AD FS to ensure your SSO is unimpeded. Please visit the following URL on details provided by Microsoft regarding the Google Chrome 80 changes:
https://docs.microsoft.com/en-us/office365/troubleshoot/miscellaneous/chrome-behavior-affects-applications

Should you encounter issues after the infrastructure maintenance, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
Feb 13, 11:26 EST
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM in the cloud an infrastructure maintenance is planned for all Ellucian CRM customers.

This infrastructure maintenance does not require your institution to engage, configure, or test as there are no new features being released or corrected.

WINDOW: 
*** United States, Canada, and Latin America customers ***
Starting Thursday, February 13, 2020 at 10:00 PM EST and concluding by Friday, February 14, 2020 at 12:01 AM EST.

IMPACT:
This infrastructure maintenance only impacts authentication services for Ellucian CRM Non-Prod environments in the United States, Canada, and Latin America regions. There is expected downtime for authentication services and you will not be able to access your Ellucian CRM environment during this period.

ACTION REQUIRED:
For customers that use AD FS for your SSO authentication, there is a requirement to patch your AD FS to ensure your SSO is unimpeded. Please visit the following URL on details provided by Microsoft regarding the Google Chrome 80 changes:
https://docs.microsoft.com/en-us/office365/troubleshoot/miscellaneous/chrome-behavior-affects-applications

IMPORTANT:
This infrastructure update is to address the changes Google are implementing within Google Chrome 80: https://blog.chromium.org/2019/10/developers-get-ready-for-new.html

If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the infrastructure maintenance, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Feb 12, 17:02 EST
Feb 13, 2020
Completed - The scheduled maintenance has been completed.
Feb 13, 11:59 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 10:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing support for customers using Ellucian Intelligent Learning Platform 5.X we are continuing to deliver fixes for critical issues as needed. This notification details the maintenance timeline and planned work.

Window: 02/13/2020 @ 10 a.m. Eastern to 02/13/2020 @ 11:59 a.m. Eastern

Note: A maintenance release for Ellucian Intelligent Learning Platform 5.X application will be deployed to Production environment on 03/04/2020 @ 8 p.m. Eastern

Activity: Deploy release in the Preview environment

Impact: ILP SaaS 5.X Preview environment will be unavailable during the maintenance window

Documentation: Release documentation can be found on the Ellucian Customer Center:

https://ellucian.force.com/clients/a111M00000Pb2CA

Dependencies: None

Customer Action: There is no action required by Customers. This announcement is for informational purposes only

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Feb 7, 17:02 EST
Completed - The scheduled maintenance has been completed.
Feb 13, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 00:01 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Elevate 8.19.0.3 will be deployed to the PRODUCTION environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the US only ***
Thursday February 13th - starting at 4:00 a.m. Eastern and concluding on Thursday February 13th at 8:00 a.m. Eastern.
*** This notification is for our customers in the Canada region only ***
Thursday February 13th - starting at 12:00 a.m. Eastern and concluding on Thursday February 13th at 4:00 a.m Eastern.

Activity: Deploy Elevate release 8.19.0.3 to the PRODUCTION environment.

Impact: The PRODUCTION environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on https://resources.elluciancloud.com/bundle/elevate_rel_release_notes_d_elevate/page/c_eq_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment, Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team
Feb 7, 17:01 EST
Feb 12, 2020
Completed - The scheduled maintenance has been completed.
Feb 12, 23:59 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 20:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Workflow will be deployed in the Test environment. This notification details the maintenance timeline and planned work.

Window:
** Asia Pacific region only **
02/12/2020 @ 10 a.m. Eastern to 02/12/2020 @ 11:59 a.m. Eastern

** US,EU & Canada regions **
02/12/2020 @ 8 p.m. Eastern to 02/12/2020 @ 11:59 p.m. Eastern

Note: A maintenance update for Ellucian Workflow will be deployed to Production environment for Asia Pacific region customers on 02/26/2020 @ 10 a.m. Eastern and for US,EU &Canada regions customers on 02/26/2020 @ 8 p.m. Eastern

Activity: Deploy release in the Test environment.

Impact: Test environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on the Ellucian Customer Center:

https://ellucian.force.com/clients/a111M00000NeH2h

Dependencies: None

Customer Action: There is no action required by Customers. This announcement is for informational purposes only

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel

Thank You,
Your Ellucian Cloud Services Team
Feb 7, 10:26 EST
Completed - The scheduled maintenance has been completed.
Feb 12, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 20:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Intelligent Learning Platform 4.X application will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window:
** Asia Pacific region only **
02/12/2020 @ 10 a.m.Eastern to 02/12/2020 @ 11:00 a.m.Eastern

** US,EU & Canada regions **
02/12/2020 @ 8 p.m.Eastern to 02/12/2020 @ 11 p.m.Eastern

Activity: Deploy release in the Production environment

Impact: ILP SaaS 4.X Production environment will be unavailable during the maintenance window

Documentation: Release documentation can be found on the Ellucian Customer Center:

https://ellucian.force.com/clients/a111M00000NgUxq

Dependencies: None

Customer Action: There is no action required by Customers. This announcement is for informational purposes only

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Feb 6, 04:12 EST
Completed - The scheduled maintenance has been completed.
Feb 12, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 20:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advise in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ellucian.force.com/clients/s/releases/a111M00000Pbd1kQAB/ellucian-crm-advise-february-2020-maintenance-update

WINDOW:
*** United States, Canada, and Latin America customers ***
Starting Wednesday, February 12, 2020 at 8:00 PM EST and concluding by Wednesday, February 12, 2020 at 10:00 PM EST

IMPACT:
This MU impacts all Ellucian CRM Recruit Prod environments in the United States, Canada, and Latin America regions. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Feb 11, 17:02 EST
Completed - The scheduled maintenance has been completed.
Feb 12, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 20:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advise in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ellucian.force.com/clients/s/releases/a111M00000Pbd1kQAB/ellucian-crm-advise-february-2020-maintenance-update

WINDOW:
*** Europe customers ***
Starting Thursday, 13 February 2020 at 01:00 GMT+0 and concluding by Thursday, 13 February 2020 at 03:00 GMT+0

IMPACT:
This MU impacts all Ellucian CRM Recruit Prod environments in the EMEA region. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Feb 11, 17:01 EST
Feb 11, 2020
Completed - The scheduled maintenance has been completed.
Feb 11, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 13:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Quercus 8.19.0.3 will be deployed to the PRODUCTION environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the EMEA region only ***
Tuesday February 11th - starting at 6:00 p.m. GMT and concluding on Tuesday February 11th at 10:00 p.m GMT.

Activity: Deploy Quercus release 8.19.0.3 to the PRODUCTION environment.

Impact: The PRODUCTION environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on: https://resources.elluciancloud.com/bundle/elevate_rel_release_notes_d_quercus/page/c_eq_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team
Feb 7, 17:01 EST
Completed - The scheduled maintenance has been completed.
Feb 11, 16:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 14:01 EST
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advise in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ellucian.force.com/clients/s/releases/a111M00000Pbd1kQAB/ellucian-crm-advise-february-2020-maintenance-update

WINDOW: 
*** United States, Canada, and Latin America customers ***
Starting Tuesday, February 11, 2020 at 2:00 PM EST and concluding by Tuesday, February 11, 2020 at 4:00 PM EST

IMPACT:
This MU only impacts Ellucian CRM Recruit Non-Prod environments in the United States, Canada, and Latin America regions. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Feb 10, 17:01 EST
Completed - The scheduled maintenance has been completed.
Feb 11, 16:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 14:01 EST
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advise in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ellucian.force.com/clients/s/releases/a111M00000Pbd1kQAB/ellucian-crm-advise-february-2020-maintenance-update

WINDOW: 
*** Australia customers ***
Starting Wednesday, 12 February 2020 at 06:00 GMT+11 and concluding by Wednesday, 12 February 2020 at 08:00 GMT+11

*** New Zealand customers ***
Starting Wednesday, 12 February 2020 at 08:00 GMT+13 and concluding by Wednesday, 12 February 2020 at 10:00 GMT+13

IMPACT:
This MU only impacts Ellucian CRM Recruit Non-Prod in the APAC region. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Feb 10, 17:01 EST
Completed - The scheduled maintenance has been completed.
Feb 11, 16:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 14:01 EST
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advise in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ellucian.force.com/clients/s/releases/a111M00000Pbd1kQAB/ellucian-crm-advise-february-2020-maintenance-update

WINDOW: 
*** Europe customers ***
Starting Tuesday, 11 February 2020 at 19:00 GMT+0 and concluding by Tuesday, 15 February 2020 at 21:00 GMT+0

*** Middle East customers ***
Starting Tuesday, 11 February 2020 at 23:00 GMT+4 and concluding by Wednesday, 12 February 2020 at 01:00 GMT+4

IMPACT:
This MU only impacts Ellucian CRM Recruit Non-Prod environments in the EMEA region. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Feb 10, 17:01 EST
Completed - The scheduled maintenance has been completed.
Feb 11, 13:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 09:01 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Quercus 8.19.0.3 will be deployed to the PRODUCTION environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the Asia Pacific region only ***
Tuesday February 11th - starting at 2:00 p.m. GMT and concluding on Tuesday February 11th at 6:00 p.m GMT.

Activity: Deploy Quercus release 8.19.0.3 to the PRODUCTION environment.

Impact: The PRODUCTION environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on: https://resources.elluciancloud.com/bundle/elevate_rel_release_notes_d_quercus/page/c_eq_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team
Feb 7, 17:01 EST
Feb 10, 2020

No incidents reported.