Ellucian Cloud Status
All Systems Operational

About This Site

Ellucian Cloud planned maintenance or unplanned service impacting events affecting multiple client production systems are announced and logged on this page.

To report production system outages or request immediate attention of the Ellucian Enterprise Operations Center (EOC) please call:
+1 (844) 358-7222 (US/Canada Toll Free) or +1 (407) 215-3970 (International Toll), Use Prompt 3

Application Hosting Services (AHS) Operational
Ellucian SaaS Operational
Ellucian Banner SaaS Operational
Ellucian Colleague SaaS Operational
Ellucian Advance Operational
Ellucian Elevate Operational
Ellucian eTranscripts Operational
Ellucian Mobile Cloud Operational
Ellucian Advise Operational
Ellucian Recruit Operational
Ellucian Quercus (EMEA) Operational
Ellucian Quercus (APAC) Operational
Ellucian Intelligent Learning Platform 4.X ? Operational
Ellucian Intelligent Learning Platform 5.X ? Operational
Ellucian Theme Editor Operational
Ellucian Experience Operational
Ellucian Workflow - Australia Operational
Ellucian Workflow - Canada Operational
Ellucian Workflow - Europe Operational
Ellucian Workflow - U.S. Operational
Ellucian Ethos Platform Operational
Ellucian Analytics - Canada Operational
Ellucian Analytics - Europe Operational
Ellucian Analytics - U.S. Operational
Ethos Data Access - Canada Operational
Ethos Data Access - Europe Operational
Ethos Data Access - U.S. Operational
Ethos Extend Operational
Ethos Integration - Australia Operational
Ethos Integration - Canada Operational
Ethos Integration - Europe Operational
Ethos Integration - U.S. Operational
Monitoring Operational
AWS Health Status ? Operational
AWS ec2-us-east-1 Operational
AWS ec2-us-west-2 Operational
AWS ec2-eu-west-1 Operational
AWS ec2-ca-central-1 Operational
AWS rds-us-east-1 Operational
AWS rds-us-west-2 Operational
AWS rds-eu-west-1 Operational
AWS rds-ca-central-1 Operational
AWS s3-us-standard Operational
AWS route53 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Intelligent Learning Platform 4.X application will be deployed in the Preview environment. This notification details the maintenance timeline and planned work.

Window: 11/13/2019 @ 10 a.m. Eastern to 11/13/2019 @ 2 p.m. Eastern

Note: A maintenance update for Ellucian Intelligent Learning Platform 4.X application will be deployed to Production environment for Asia Pacific region customers on 11/27/2019 @ 10 a.m. Eastern and for US, EU & Canada region customers on 11/27/2019 @ 8 p.m. Eastern

Activity: Deploy release in the Preview environment

Impact: ILP SaaS 4.X Preview environment will be unavailable during the maintenance window

Documentation: Release documentation can be found on the Ellucian Customer Center:

https://ellucian.force.com/clients/a111M00000NemYh

Dependencies: None

Customer Action: There is no action required by Customers. This announcement is for informational purposes only

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Nov 7, 20:01 EST
ELLUCIAN CLOUD SERVICES

As part of our ongoing support for customers using Ellucian Workflow we are continuing to deliver fixes for critical issues as needed. This notification details the maintenance timeline and planned work

Window:
**Asia Pacific region only **
11/13/2019 @ 10 a.m. Eastern to 11/13/2019 @ 11:59 a.m. Eastern

**EU, US & CA regions only**
11/13/2019 @ 8 p.m. Eastern to 11/13/2019 @ 11:59 p.m. Eastern

Activity: Deploy Hot-Fix into Ellucian Workflow Production environment

Documentation: Release documentation can be found on the Ellucian Customer Center:

https://ellucian.force.com/clients/a111M00000Ng4Iq

Dependencies: None

Customer Action: There is no action required by Customers. This announcement is for informational purposes only

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Nov 8, 20:02 EST
ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** Asia Pacific region only **
11/13/2019 @ 11:00 a.m to 11/13/2019 @ 12:00 pm Eastern

** EU, US & Canada regions **
11/13/2019 @ 9:00 p.m to 11/13/2019 @ 11:55 p.m Eastern

Activity: Deploy release in the Test and Production environments.

Impact: There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or occasional disconnects.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://ellucian.force.com/clients/s/releases/a111M00000NgM4e/

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Nov 8, 20:00 EST
ELLUCIAN CLOUD SERVICES

Please be advised of the Ellucian Banner SaaS Sept/Oct 2019 Maintenance Release - 19.10.1 and 19.10.2 to be deployed on the Non-Production environment. This notification details the maintenance timeline and planned work.

The Ellucian Banner SaaS Sept/Oct 2019 Maintenance Release - 19.10.1 and 19.10.2 will be deployed in Non-Production on 11/13/2019 and the same update will be deployed in Production on 11/20/2019.

Window: 11/13/2019, 11:00 PM to 11/14/2019, 7:00 AM Eastern

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following article for the details in this release:

https://ellucian.force.com/clients/a111M00000Ne6bZ
https://ellucian.force.com/clients/a111M00000NdxB6
https://ellucian.force.com/clients/a111M00000OZQUA
https://ellucian.force.com/clients/a111M00000Nf1AO
https://ellucian.force.com/clients/a111M00000NfFDz
https://ellucian.force.com/clients/a111M00000OZQUF
https://ellucian.force.com/clients/a111M00000NfFE9
https://ellucian.force.com/clients/a111M00000OZQUK
https://ellucian.force.com/clients/a111M00000NexGj
https://ellucian.force.com/clients/a111M00000Nfoe9
https://ellucian.force.com/clients/s/contentdocument/0691M000005zMQAQA2
https://ellucian.force.com/clients/s/contentdocument/0691M000005zMSQQA2

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success
Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Nov 8, 15:31 EST
ELLUCIAN CLOUD SERVICES

Please be advised that maintenance release for Ellucian Analytics will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window: 11/14/2019 @ 8 p.m. Eastern to 11/15/2019 @ 8 a.m. Eastern

Impact: Although the content updates are for Prod tenants only, infrastructure changes required by this update will potentially affect running jobs in both Test and Production tenants.

Documentation: Release documentation can be found on the Ellucian Customer Center :

https://ellucian.force.com/clients/a111M00000Nffw9

Customer Action: Please make sure no Analytics Load Pipeline jobs are in progress nor scheduled to begin during the maintenance window. While Analytics Refresh Pipeline job may run during the maintenance window, any job errors during the maintenance window should be ignored as all data will be refreshed during the next successful refresh job. The following action is needed by customers to enable new features and implement enhancements following this release:

** Finance Content **
An Analytics Load Pipeline job for Finance domain is required to enable Finance ELT changes

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Nov 8, 20:01 EST
Past Incidents
Nov 12, 2019

No incidents reported today.

Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019
Completed - The scheduled maintenance has been completed.
Nov 8, 09:00 EST
Update - This notice is to inform you about the Ellucian Analytics Maintenance Release for Test Environment extended by one hour.
Nov 8, 07:56 EST
Update - This notice is to inform you about the Ellucian Analytics Maintenance Release for Test Environment extended by two hours.
Nov 8, 05:14 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 20:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that maintenance release for Ellucian Analytics will be deployed in the Test environment. This notification details the maintenance timeline and planned work.

Window: 11/07/2019 @ 8 p.m. Eastern to 11/08/2019 @ 6 a.m. Eastern

Note: Maintenance release for Ellucian Analytics will be deployed to Production environment on 11/14/2019

Impact: Although the content updates are for Test tenants only, infrastructure changes required by this update will potentially affect running jobs in both Test and Production tenants.

Documentation: Release documentation can be found on the Ellucian Customer Center :

https://ellucian.force.com/clients/a111M00000Nffw9

Customer Action: Please make sure no Analytics Load Pipeline jobs are in progress nor scheduled to begin during the maintenance window. While Analytics Refresh Pipeline job may run during the maintenance window, any job errors during the maintenance window should be ignored as all data will be refreshed during the next successful refresh job. The following action is needed by customers to enable new features and implement enhancements following this release

** Finance Content **
An Analytics Load Pipeline job for Finance domain is required to enable Finance ELT changes

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Oct 31, 19:59 EDT
Completed - The scheduled maintenance has been completed.
Nov 8, 08:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 23:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, this notice is to inform you of plans to upgrade your Ellucian CRM deployment.

TARGETED PROD UPGRADE WINDOW:
Ellucian CRM Advance Prod, November 5, 2019 - November 7, 2019

Your specific date and time - including duration - will be shared directly with you via your Ellucian CRM distribution email.

USER ACCEPTANCE TESTING:
Ellucian has provided a standard 3-week testing period between Non-Prod and Prod upgrades, per our SaaS policy. The goal of that testing period was to verify that current business operations are unimpeded after an upgrade. New functionality is delivered turned off and may be configured after the upgrade.

Should you encounter issues during testing, please contact Action Line. Also note that during the testing period cloning requests will not be accommodated.

RELEASE INFORMATION:
Release information may be found at:
https://ecommunities.ellucian.com/message/270650#270650
 
If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Ellucian Project Manager.
 
Thank you,
Ellucian Cloud Team
Oct 18, 11:58 EDT
Nov 7, 2019
Completed - The scheduled maintenance has been completed.
Nov 7, 11:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 09:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ecommunities.ellucian.com/message/274463#274463

WINDOW: 
*** Australia customers ***
The MU will deployed with the completion of your CRM Advance 2.3 Prod upgrade.

IMPACT:
This MU impacts all Ellucian CRM Advance Prod environments in the Australia region. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Nov 5, 17:03 EST
Nov 6, 2019
Completed - The scheduled maintenance has been completed.
Nov 6, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 20:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ecommunities.ellucian.com/message/274463#274463

WINDOW:
*** United States, Canada, and Latin America customers ***
The MU will deployed with the completion of your CRM Advance 2.3 Prod upgrade.

*** Europe customers ***
The MU will deployed with the completion of your CRM Advance 2.3 Prod upgrade.

*** Middle East customers ***
The MU will deployed with the completion of your CRM Advance 2.3 Prod upgrade.

IMPACT:
This MU impacts all Ellucian CRM Advance Prod environments in the United States, Canada, Latin America, Europe, and Middle East regions. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Nov 5, 17:02 EST
Nov 5, 2019
Completed - The scheduled maintenance has been completed.
Nov 5, 18:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 13:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Quercus 8.19/8.19.0.1 will be deployed to the Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in Europe and the Middle East only ***
Tuesday November 5th - starting at 6:00 p.m. GMT and concluding on Tuesday November 5th at 11:00 p.m GMT.

Activity: Deploy Quercus release 8.19/8.19.0.1 to the Production environment.

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on: https://resources.elluciancloud.com/bundle/elevate_rel_release_notes_d_quercus/page/c_eq_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team
Nov 4, 06:00 EST
Completed - The scheduled maintenance has been completed.
Nov 5, 16:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 14:01 EST
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ecommunities.ellucian.com/message/274463#274463

WINDOW: 
*** United States, Canada, and Latin America customers ***
Starting Tuesday, November 5, 2019 at 2:00 PM EST and concluding by Tuesday, November 5, 2019 at 4:00 PM EST

*** Europe customers ***
Starting Tuesday, 5 November 2019 at 19:00 GMT+1 and concluding by Tuesday, 5 November 2019 at 21:00 GMT+1

*** Middle East customers ***
Starting Tuesday, 5 November 2019 at 22:00 GMT+4 and concluding by Wednesday, 6 November 2019 at 00:00 GMT+4

*** Australia customers ***
Starting Wednesday, 6 November 2019 at 04:00 GMT+10 and concluding by Wednesday, 6 November 2019 at 06:00 GMT+10

*** New Zealand customers ***
Starting Wednesday, 6 November 2019 at 06:00 GMT+12 and concluding by Wednesday, 6 November 2019 at 08:00 GMT+12

IMPACT:
This MU only impacts Ellucian CRM Advance Non-Prod environments. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Nov 4, 15:01 EST
Completed - The scheduled maintenance has been completed.
Nov 5, 13:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 09:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Quercus 8.19/8.19.0.1 will be deployed to the Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the Asia Pacific region only ***
Tuesday November 5th - starting at 2:00 p.m. GMT and concluding on Tuesday November 5th at 6:00 p.m GMT.

Activity: Deploy Quercus release 8.19/8.19.0.1 to the Production environment.

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on: https://resources.elluciancloud.com/bundle/elevate_rel_release_notes_d_quercus/page/c_eq_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team
Nov 4, 06:01 EST
Nov 4, 2019

No incidents reported.

Nov 3, 2019

No incidents reported.

Nov 2, 2019

No incidents reported.

Nov 1, 2019
Resolved - All hosting services have been restored.
An Incident Summary detailing the timeline and resolution of the incident will be available for review within the designated time frame defined in the SLA.
Contact: If you have any questions or concerns about this notification, please contact your Customer Success Manager.
Thank You,
Your Ellucian Cloud Operations Team
Nov 1, 23:34 EDT
Identified - Ellucian Cloud team has identified the root cause of the issue and restored full services for some but not all customers. We are working on restoring remaining impacted customers and will send an update when those efforts are complete.
Nov 1, 22:29 EDT
Investigating - Some AHS customers are currently experiencing issues with network connectivity. The Cloud team is actively troubleshooting the issue and will restore services as soon as possible.

Updates will be provided hourly until service is restored.

Contact: If you have any questions or concerns about this notification, please contact your Customer Success Manager.


Thank You,
Your Ellucian Cloud Operations Team
Nov 1, 21:23 EDT
Completed - The scheduled maintenance has been completed.
Nov 1, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 09:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, this notice is to inform you of plans to perform a hotfix on your Ellucian CRM deployment(s) within the Ellucian Cloud.

This hotfix does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this hotfix can be found here: 
https://ecommunities.ellucian.com/message/273907#273907

WINDOW: 
*** This notification is for our customers in the Australia region ***
Starting Friday, 1 November 2019 at 23:00 GMT+10 and concluding by Saturday, 2 November 2019 at 01:00 GMT+10
 
IMPACT:
This hotfix only impacts Ellucian CRM Recruit Prod environments in the Australia region. There is no expected downtime during the hotfix however you may experience intermittent slowness or an occasional disconnect to your environment.
 
ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

Should you encounter issues after this hotfix, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Oct 30, 17:58 EDT
Oct 31, 2019
Completed - The scheduled maintenance has been completed.
Oct 31, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 20:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, this notice is to inform you of plans to perform a hotfix on your Ellucian CRM deployment(s) within the Ellucian Cloud.

This hotfix does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this hotfix can be found here: 
https://ecommunities.ellucian.com/message/273907#273907

WINDOW:
*** United States, Canada, and Latin America customers ***
Starting Thursday, October 31, 2019 at 8:00 PM EDT and concluding by Thursday, October 31, 2019 at 10:00 PM EDT

*** Europe customers ***
Starting Friday, 1 November 2019 at 01:00 GMT+1 and concluding by Friday, 1 November 2019 at 03:00 GMT+1

*** Middle East customers ***
Starting Friday, 1 November 2019 at 04:00 GMT+4 and concluding by Friday, 1 November 2019 at 06:00 GMT+4
 
IMPACT:
This hotfix only impacts Ellucian CRM Recruit Prod environments in the United States, Canada, Latin America, Europe, and Middle East regions. There is no expected downtime during the hotfix however you may experience intermittent slowness or an occasional disconnect to your environment.
 
ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

Should you encounter issues after this hotfix, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Oct 30, 17:59 EDT
Completed - Please be advised that this morning’s deployment of Ellucian Elevate Upgrade 8.19/8.19.01 to the production environment is now complete and your Elevate instance is fully operational.

If you have any questions or concerns about this notification or would like to discuss any aspect of the maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Oct 31, 10:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 09:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that this morning's deployment of Ellucian Elevate Upgrade 8.19/8.19.01 is unfortunately taking longer than scheduled. Our engineering team is focused on resolving some technical issues and completing deployment operations.

However, some US based customers may not regain access to their Elevate services before 11:00 a.m. Eastern.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team
Oct 31, 08:56 EDT
Completed - The scheduled maintenance has been completed.
Oct 31, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 22:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Elevate 8.19/8.19.0.1 will be deployed to the Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the US only ***
Thursday October 31st - starting at 4:00 a.m. Eastern and concluding on Thursday October 31st at 9:00 a.m. Eastern.
*** This notification is for our customers in the Canada region only ***
Wednesday October 30th - starting at 10:00 p.m. Eastern and concluding on Thursday October 31st at 4:00 a.m Eastern.

Activity: Deploy Elevate release 8.19/8.19.0.1 to the Production environment.

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on https://resources.elluciancloud.com/bundle/elevate_rel_release_notes_d_elevate/page/c_eq_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment, Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team
Oct 30, 15:00 EDT
Completed - The scheduled maintenance has been completed.
Oct 31, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 12:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Quercus 8.19/8.19.01 release to production originally scheduled for Tuesday October 29th has been postponed.

This release will now be scheduled for deployment one week later on November 5th.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,

Your Ellucian Cloud Services Team
Oct 25, 11:58 EDT
Completed - The scheduled maintenance has been completed.
Oct 31, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 12:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Quercus 8.19/8.19.01 release to production originally scheduled for Tuesday October 29th has been postponed.

This release will now be scheduled for deployment one week later on November 5th.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,

Your Ellucian Cloud Services Team
Oct 25, 11:58 EDT
Completed - The scheduled maintenance has been completed.
Oct 31, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 10:24 EDT
Scheduled - Please disregard the earlier notification.

This window will proceed as announced from 10/30/2019, 9:00 PM to 10/31/2019, 1:00 AM Eastern.

If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Oct 30, 10:23 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 10:15 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 30, 10:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 01:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS Q3 T1 & T3 Update Release will be deployed on the Production environment. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS Q3 T1 & T3 Update Release will be deployed in Production on 10/30/2019.

Window: 10/30/2019, 9:00 PM to 10/31/2019, 1:00 AM Eastern

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

https://ellucian.force.com/clients/s/article/Colleague-updates-for-Q3-2019
https://ellucian.force.com/clients/a111M00000NfBX2
https://ellucian.force.com/clients/a111M00000OZUbh
https://ellucian.force.com/clients/a111M00000NfRWW

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success
Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Oct 24, 15:46 EDT
Oct 30, 2019
Completed - The scheduled maintenance has been completed.
Oct 30, 23:59 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 20:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing support for customers using Ellucian Workflow we are continuing to deliver fixes for critical issues as needed. This notification details the maintenance timeline and planned work.

Window:
**Asia Pacific region only **
10/30/2019 @ 10 a.m.Eastern to 10/30/2019 @ 11:59 a.m.Eastern

**EU, US & CA regions only**
10/30/2019 @ 8 p.m.Eastern to 10/30/2019 @ 11:59 p.m.Eastern

Note: Hot-Fix Release for Ellucian Workflow Production environment will be deployed on 11/13/2019

Activity: Deploy Hot-Fix into Ellucian Workflow Test environment

Documentation: Release documentation can be found on the Ellucian Customer Center:

https://ellucian.force.com/clients/a111M00000Ng4Iq

Dependencies: None

Customer Action: There is no action required by Customers. This announcement is for informational purposes only

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel

Thank You,
Your Ellucian Cloud Services Team
Oct 29, 17:33 EDT
Completed - The scheduled maintenance has been completed.
Oct 30, 23:55 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 21:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** Asia Pacific region only **
10/30/2019 @ 11:00 a.m to 10/30/2019 @ 12:00 pm Eastern

** EU, US & Canada regions **
10/30/2019 @ 9:00 p.m to 10/30/2019 @ 11:55 p.m Eastern

Activity: Deploy release in the Test and Production environments.

Impact: There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or occasional disconnects.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://ellucian.force.com/clients/s/releases/a111M00000Ng2AKQAZ/

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Oct 24, 20:02 EDT
Completed - The scheduled maintenance has been completed.
Oct 30, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 20:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Intelligent Learning Platform 5.X application will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window: 10/30/2019 @ 8 p.m. Eastern to 10/30/2019 @ 10 p.m. Eastern

Activity: Deploy release in the Production environment

Impact: ILP SaaS 5.X Production environment will be unavailable during the maintenance window

Documentation: Release documentation can be found on the Ellucian Customer Center:

https://ellucian.force.com/clients/a111M00000Oad45

Dependencies: None

Customer Action: There is no action required by Customers. This announcement is for informational purposes only

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Oct 25, 18:34 EDT
Completed - The scheduled maintenance has been completed.
Oct 30, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 15:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, this notice is to inform you of plans to perform a hotfix on your Ellucian CRM deployment(s) within the Ellucian Cloud.

This hotfix does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this hotfix can be found here: 
https://ecommunities.ellucian.com/message/273907#273907

WINDOW: 
*** United States, Canada, and Latin America customers ***
Starting Wednesday, October 30, 2019 at 3:00 PM EDT and concluding by Wednesday, October 30, 2019 at 5:00 PM EDT

*** Europe customers ***
Starting Wednesday, 30 October 2019 at 20:00 GMT+1 and concluding by Wednesday, 30 October 2019 at 22:00 GMT+1

*** Middle East customers ***
Starting Wednesday, 30 October 2019 at 23:00 GMT+4 and concluding by Thursday, 31 October 2019 at 01:00 GMT+4

*** Australia customers ***
Starting Thursday, 31 October 2019 at 05:00 GMT+10 and concluding by Thursday, 31 October 2019 at 07:00 GMT+10
 
IMPACT:
This hotfix only impacts Ellucian CRM Recruit Non-Prod environments. There is no expected downtime during the hotfix however you may experience intermittent slowness or an occasional disconnect to your environment.
 
ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

Should you encounter issues after this hotfix, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Oct 30, 13:56 EDT
Completed - The scheduled maintenance has been completed.
Oct 30, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 12:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Maintenance Update will be deployed to the Test environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the Asia Pacific region only ***
Wednesday October 30th - starting at 4:00 p.m. GMT and concluding on Wednesday October 30th at 6:00 p.m GMT.

Activity: Deploy patch SU5158 to the Test environment..

Impact: There is no customer impact .

Dependencies: None.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Oct 30, 10:50 EDT
Completed - The scheduled maintenance has been completed.
Oct 30, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 12:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Maintenance Update will be deployed to the Test environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in Europe and the Middle East only ***
Wednesday October 30th - starting at 4:00 p.m. GMT and concluding on Wednesday October 30th at 6:00 p.m GMT.

Activity: Deploy patch SU5158 to the Test environment..

Impact: There is no customer impact.

Dependencies: None.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Oct 30, 10:47 EDT
Completed - The scheduled maintenance has been completed.
Oct 30, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 12:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update will be deployed to the Test environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the US only ***
Wednesday October 30th - starting at 12:00 p.m. Eastern and concluding on Wednesday October 30th at 2:00 p.m. Eastern.

*** This notification is for our customers in the Canada region only ***
Wednesday October 30th - starting at 12:00 p.m. Eastern and concluding on Wednesday October 30th at 2:00 p.m Eastern.

Activity: Deploy patch SU5158 to the Test environment.

Impact: There is no customer impact.

Dependencies: None.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Oct 30, 10:46 EDT
Oct 29, 2019

No incidents reported.