ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ellucian Elevate SSO will be deployed in the Production platform. This notification details the maintenance timeline and planned work.


Window:
** US Region **
04/04/2019 @06:00 a.m to 04/04/2019 @08:00 a.m Eastern

Please Note: This Maintenance Upgrade only impacts customers in the US Region

Activity: Deploy updates to the SSO component on the Production platform.

Impact: The PROD environment may be unavailable for a 2-hour period during this maintenance window.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Apr 1, 17:06 EDT

ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Quercus 8.18.02 will be deployed to the Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the Asia Pacific region only ***
Tuesday June 25th - starting at 2:00 p.m. BST (GMT+1) and concluding on Tuesday June 25th at 6:00 p.m BST (GMT+1).

Activity: Deploy Quercus release 8.18.02 to the Production environment.

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on : https://ellucian.force.com/clients/s/contentdocument/0691M000004zpB5

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team
Posted on Jun 24, 17:16 EDT

ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Quercus 8.18.02 will be deployed to the Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in Europe and the Middle East only ***
Tuesday June 25th - starting at 6:00 p.m. BST (GMT+1) and concluding on Tuesday June 25th at 10:00 p.m BST (GMT+1).

Activity: Deploy Quercus release 8.18.02 to the Production environment.

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on : https://ellucian.force.com/clients/s/contentdocument/0691M000004zpB5

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team
Posted on Jun 24, 17:05 EDT

ELLUCIAN CLOUD SERVICES

Please be advised of the Ellucian Banner SaaS June 2019 Critical Patch Release to be deployed on the Production environment. This notification details the maintenance timeline and planned work.

The Ellucian Banner SaaS June 2019 Critical Patch Release will be deployed in Production on 06/26/2019.

Window: 06/26/2019, 3:30 AM to 06/26/2019, 7:00 AM Eastern

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

https://ellucian.force.com/clients/a111M00000O2m7w
https://ellucian.force.com/clients/a111M00000O2m7m
https://ellucian.force.com/clients/a111M00000OaZiP
https://ellucian.force.com/clients/a111M00000LqvDN

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success
Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Jun 24, 14:01 EDT

ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Intelligent Learning Platform will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window:
** Asia Pacific region only **
06/26/2019 @ 10 a.m Eastern to 06/26/2019 @ 11:59 a.m Eastern

** EU, US & Canada regions **
06/26/2019 @ 8 p.m Eastern to 06/26/2019 @ 11:59 p.m Eastern

Activity: Deploy release in Production environment

Impact: ILP SaaS Production environment will be unavailable during the maintenance window

Documentation: Release documentation can be found on the Ellucian Customer Center:

https://ellucian.force.com/clients/s/releases/a111M00000NmbvW/ilp-459-saas

Dependencies: None

Customer Action: There is no action required by Customers.This announcement is for informational purposes only

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Jun 18, 20:00 EDT

ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** Asia Pacific region only **
06/26/2019 @ 11:00 a.m to 06/26/2019 @ 12:00 pm Eastern

** EU, US & Canada regions **
06/26/2019 @ 9:00 p.m to 06/26/2019 @ 11:00 p.m Eastern

Activity: Deploy release in the Test and Production environments.

Impact: There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or occasional disconnects.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://ellucian.force.com/clients/a111M00000OaYLz

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Jun 20, 20:00 EDT

ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Workflow will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window:
** Asia Pacific region only **
06/27/2019 @ 10:00 a.m Eastern to 06/27/2019@ 11:59 a.m Eastern

** CA,EU & US regions **
06/27/2019 @ 8:00 p.m Eastern to 06/27/2019 @ 11:00 p.m Eastern

Activity: Deploy release in the Production environment.

Impact: Ellucian Workflow Production environment will be unavailable during the maintenance window

Documentation: Release documentation can be found on the Ellucian Customer Center :

https://ellucian.force.com/clients/a111M00000OZDT7

Dependencies: None

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Jun 18, 20:00 EDT

ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, this notice is to inform you of plans to deploy a Voluntary Support of Education (VSE) and Dynamics CRM platform hotfix in your Ellucian CRM deployment(s) within the Ellucian Cloud.  
 
TARGETED NON-PROD UPGRADE WINDOW:
Ellucian CRM Advance Non-Prod, July 8, 2019 - July 11, 2019
 
Specific timing (upgrade date and its duration) for your institution will be shared directly with you via your eCRM distribution email prior to the upgrade window.
 
For all customers with Prod environments, to mitigate upgrade risk, Ellucian will be cloning your Prod environment down to your Non-Prod environment. If configurations are present within your Non-Prod environment that you wish to retain, please act by transferring these configurations into your Prod environment. Ellucian Cloud Engineers are not responsible for transferring any configurations.
 
You will be required to transfer configurations prior to July 7, 2019.
 
TARGETED PROD UPGRADE WINDOW:
Ellucian CRM Advance Prod, July 22, 2019 - July 23, 2019
 
Specific timing (upgrade date and its duration) for your institution will be shared directly with you via your eCRM distribution email prior to the upgrade window.
 
USER ACCEPTANCE TESTING:
Ellucian will continue to provide a standard 3-week testing period between Non-Prod and Prod upgrades, per our SaaS policy. The goal of the testing period is to verify that current business operations are unimpeded after the upgrade. New functionality is delivered turned off and may be configured after the upgrade.
 
Should you encounter issues during testing, please contact Action Line. Please note that during the testing period cloning requests will not be accommodated.
 
RELEASE INFORMATION:
Once available, release information may be found at: https://ecommunities.ellucian.com/community/ellucian-crm-advance.
 
If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.
 
Thank you, 
Ellucian Cloud Team
Posted on Jun 12, 17:07 EDT