Ellucian Cloud Status
All Systems Operational

About This Site

Ellucian Cloud planned maintenance or unplanned service impacting events affecting multiple client production systems are announced and logged on this page.

To report production system outages or request immediate attention of the Ellucian Enterprise Operations Center (EOC) please call:
+1 (844) 358-7222 (US/Canada Toll Free) or +1 (407) 215-3970 (International Toll), Use Prompt 3

Application Hosting Services (AHS) Operational
Ellucian SaaS Operational
Ellucian Banner SaaS Operational
Ellucian Colleague SaaS Operational
Ellucian Advance (APAC) Operational
Ellucian Advance (EMEA) Operational
Ellucian Advance (LAC) Operational
Ellucian Advance Operational
Ellucian Advise (APAC) Operational
Ellucian Advise (EMEA) Operational
Ellucian Advise (LAC) Operational
Ellucian Advise Operational
Ellucian Elevate Operational
Ellucian eTranscripts Operational
Ellucian Experience (U.S.) Operational
Ellucian Experience (APAC) Operational
Ellucian Experience (CA) Operational
Ellucian Experience (EMEA) Operational
Ellucian Mobile Cloud Operational
Ellucian Recruit (APAC) Operational
Ellucian Recruit (EMEA) Operational
Ellucian Recruit (LAC) Operational
Ellucian Recruit Operational
Ellucian Quercus (EMEA) Operational
Ellucian Quercus (APAC) Operational
Ellucian Intelligent Learning Platform 4.X - APAC Operational
Ellucian Intelligent Learning Platform 4.X - EMEA Operational
Ellucian Intelligent Learning Platform 4.X - United States/Canada/Latin America ? Operational
Ellucian Intelligent Learning Platform 5.X - APAC Operational
Ellucian Intelligent Learning Platform 5.X - EMEA Operational
Ellucian Intelligent Learning Platform 5.X - United States/Canada/Latin America ? Operational
Ellucian Theme Editor Operational
Ellucian Workflow - Australia Operational
Ellucian Workflow - Canada Operational
Ellucian Workflow - Europe Operational
Ellucian Workflow - Middle East Operational
Ellucian Workflow - U.S. Operational
Financial Aid FM Need Analysis Calculation Service Operational
College Board IM Need Analysis Calculation Service (INAS) Operational
Ellucian Ethos Platform Operational
Ellucian Analytics - Canada Operational
Ellucian Analytics - Europe Operational
Ellucian Analytics - U.S. Operational
Ethos Data Access - Australia Operational
Ethos Data Access - Canada Operational
Ethos Data Access - Europe Operational
Ethos Data Access - U.S. Operational
Ethos Extend Operational
Ethos Integration - Australia Operational
Ethos Integration - Canada Operational
Ethos Integration - Europe Operational
Ethos Integration - U.S. Operational
Ethos Data Connect - U.S. Operational
Ellucian Person Manager - APAC Operational
Ellucian Person Manager - EMEA Operational
Ellucian Person Manager - U.S. Operational
Monitoring Operational
AWS Health Status ? Operational
AWS ec2-us-east-1 Operational
AWS ec2-us-west-2 Operational
AWS ec2-eu-west-1 Operational
AWS ec2-ca-central-1 Operational
AWS rds-us-east-1 Operational
AWS rds-us-west-2 Operational
AWS rds-eu-west-1 Operational
AWS rds-ca-central-1 Operational
AWS s3-us-standard Operational
AWS route53 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
ELLUCIAN CLOUD SERVICES

Please be advised that the following Ellucian Banner SaaS August T3 Release 22.8.1 will be deployed on the Production environments. This notification details the maintenance timeline and planned work.

Window: Sunday 21st 2022, 11:30 PM to Monday 22nd 2022, 7:00 AM Eastern

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

Release 22.8.1:
Banner - SC California CALBFA Financial Aid BA CALBFA 8.7.1.3 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=22e3af899713c9107c5bf8e3a253afac

Banner - Events Management Banner Events Management 9.12.0.1 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=f4e64c0e97745110a7bcfbc3f153afeb

Banner - Student Self-Service Banner Student Self-Service 9.20.1 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=ccf4aab587a34d502f5a0dc4dabb35f2

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Posted on Aug 18, 09:01 EDT
ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T3 Release Updates will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T3 Release Updates will be deployed in Production on August 22, 2022.

Windows:
Eastern Time Zone - August 22 from 9:00 PM to 11:59 PM
Central/Mountain Time Zone - August 22 from 9:00 PM to 11:59 PM
Pacific Time Zone - August 22 from 9:00 PM to 11:59 PM
Samoa Standard Time - August 22 from 9:00 PM to 11:59 PM

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=1ba08070970dd150a7bcfbc3f153af20

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Posted on Aug 19, 12:02 EDT
ELLUCIAN CLOUD SERVICES

Please be advised that maintenance update 2.1.4 for Ellucian Workflow will be deployed in the 2.0 Test environment for all Australian customers. This notification details the maintenance timeline and planned work.

Window:
** Australian region only**
Thursday, 25 August 2022 @ 12:00 a.m. AEST (GMT+10) to Thursday, 25 August 2022 @ 3:00 a.m. AEST (GMT+10)

Note: This Maintenance Update will be deployed in Production on Thursday, 22 September 2022.

Activity: Deploy release 2.1.4 into Ellucian Workflow 2.0 Test environment

Impact: There will be downtime experienced in the 2.0 Test environment while the update is being deployed.

Documentation: Release documentation can be found on The Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=7e53e6c7975d9d54ebc2bdcfe153af9f

Client Action: None

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Posted on Aug 19, 14:02 EDT
ELLUCIAN CLOUD SERVICES

Please be advised that maintenance update 2.1.4 for Ellucian Workflow will be deployed in the 2.0 Test environment for all Middle Eastern and European customers. This notification details the maintenance timeline and planned work.

Window:
** European region only**
Thursday, 25 August 2022 @ 1:00 a.m. BST to Thursday, 25 August 2022 @ 5:00 a.m. BST

** Middle Eastern region only**
Thursday, 25 August 2022 @ 4:00 a.m. GST to Thursday, 25 August 2022 @ 8:00 a.m. GST

Note: This Maintenance Update will be deployed in Production on Thursday, 22 September 2022.

Activity: Deploy 2.1.4 release into Ellucian Workflow Test environment

Impact: There will be downtime experienced in the 2.0 test environment while the update is being deployed.

Documentation: Release documentation can be found on The Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=7e53e6c7975d9d54ebc2bdcfe153af9f

Client Action: None

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Posted on Aug 19, 13:11 EDT
ELLUCIAN CLOUD SERVICES

Please be advised that maintenance update 2.1.4 for Ellucian Workflow will be deployed in the 2.0 Test environment for all United States, Canadian and European customers. This notification details the maintenance timeline and planned work.

Window:
** US and CA regions only**
Wednesday, 24 August 2022 @ 8 p.m. Eastern to Thursday, 25 August 2022 @ 2:00 a.m. Eastern

Note: This Maintenance Update will be deployed in Production on Wednesday, 21 September 2022.

Activity: Deploy 2.1.4 release into Ellucian Workflow Test environment

Impact: There will be downtime experienced in the 2.0 test environment while the update is being deployed.
Documentation: Release documentation can be found on The Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=7e53e6c7975d9d54ebc2bdcfe153af9f

Client Action: None

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Posted on Aug 19, 13:05 EDT
Past Incidents
Aug 19, 2022
Completed - The scheduled maintenance has been completed.
Aug 19, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 06:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T3 Release Updates will be deployed in the Non-Production environment. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T3 Release Updates will be deployed in Non-Production on August 19, 2022. The same updates will be deployed in Production on August 22, 2022. You will receive a different notification for production.

Windows:
Eastern Time Zone - August 19 from 6:00 AM to 9:00 AM
Central/Mountain Time Zone - August 19 from 4:00 AM to 7:00 AM
Pacific Time Zone - August 19 from 3:00 AM to 6:00 AM
Samoa Standard Time - August 19 from 12:00 AM to 3:00 AM

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=1ba08070970dd150a7bcfbc3f153af20

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Aug 18, 12:04 EDT
Completed - The scheduled maintenance has been completed.
Aug 19, 00:31 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 20:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus HESA Hotfix SU5642 will be deployed to the Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the EMEA region only ***
Friday, 19th August - starting at 1:30 a.m. BST and concluding on Friday, 19th August at 5:30 a.m. BST.

Activity: Deploy Ellucian Quercus HESA Hotfix SU5642 to the Production environment.

Impact: The Production environment will be unavailable during the maintenance window.

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team

Aug 18, 09:02 EDT
Aug 18, 2022
Completed - The scheduled maintenance has been completed.
Aug 18, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 22:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, this notice is to inform you of plans to update your Ellucian CRM deployment(s) within the Ellucian Cloud.

TARGETED PROD UPDATE WINDOW:
Ellucian CRM Recruit Production, 10 August 2022 - 17 August 2022
***All UK customers will consume this update on 29 August 2022 due to annual UCAS Confirmation and Clearing***

Your specific date and time will be shared directly with you via your Ellucian CRM distribution email following this message by EOD on 27 July 2022.

If you do not receive an email outlining your specific date and time, please contact your Customer Success Manager. If you are an implementing client, please contact your Ellucian Project Manager.

IMPORTANT INFORMATON:
The Ellucian CRM Recruit 2022 Imports Update is an update that only affects the delivered import functionality within Ellucian CRM Recruit.

RELEASE INFORMATION:
Launch event details will be posted on Communities once available here:
https://elluciansupport.service-now.com/customer_center?id=community_forum&sys_id=5f3349abdb4f5c50c23a3cae7c96194d

Details about CRs found in this update may be found on Customer Center here:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=be802b059713c9107c5bf8e3a253aff1

Should you encounter issues after this update, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.


Thank you,
Ellucian Cloud Team

Jul 25, 17:18 EDT
Completed - The scheduled maintenance has been completed.
Aug 18, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 22:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Como parte de nuestras mejoras continuas en la entrega de SaaS para los clientes que utilizan Ellucian CRM Recruit en la nube, este aviso es para informarle sobre los planes para actualizar sus implementaciones de Ellucian CRM dentro de Ellucian Cloud.

VENTANA DE ACTUALIZACIÓN DE PROD OBJETIVO:
Ellucian CRM Recruit Prod, 10 de agosto de 2022 - 17 de agosto de 2022

Su fecha y hora específicas se compartirán directamente con usted a través de su correo electrónico de distribución de Ellucian CRM después de este mensaje al final del día 27 de julio de 2022.

Si no recibe un correo electrónico que describa su fecha y hora específicas, comuníquese con su Gerente de Éxito del Cliente. Si es un cliente de implementación, comuníquese con su Gerente de Proyecto de Ellucian.

INFORMACIÓN IMPORTANTE:
La actualización de importaciones de Ellucian CRM Recruit 2022 es una actualización que solo afecta la funcionalidad de importación entregada dentro de Ellucian CRM Recruit.

INFORMACIÓN DE PUBLICACIÓN:
Los detalles del evento de lanzamiento se publicarán en Comunidades una vez que estén disponibles aquí:
https://elluciansupport.service-now.com/customer_center?id=community_forum&sys_id=5f3349abdb4f5c50c23a3cae7c96194d

Los detalles sobre los CR que se encuentran en esta actualización se pueden encontrar en el Centro de Clientes aquí:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=be802b059713c9107c5bf8e3a253aff1

Si encuentra problemas después de esta actualización, comuníquese con Action Line. Si tiene alguna pregunta o inquietud, comuníquese con su Gerente de Éxito del Cliente. Si actualmente está implementando su solución Ellucian CRM, comuníquese con su gerente de proyecto.


Gracias,
Equipo de Ellucian Cloud

Jul 25, 17:17 EDT
Completed - The scheduled maintenance has been completed.
Aug 18, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 23:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the following Ellucian Banner SaaS August T3 Release 22.8.1 will be deployed on the Non-Production environments. This notification details the maintenance timeline and planned work.

Window: August 17th 2022, 11:30 PM to August 18th 2022, 7:00 AM Eastern

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

Release 22.8.1:
Banner - SC California CALBFA Financial Aid BA CALBFA 8.7.1.3 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=22e3af899713c9107c5bf8e3a253afac

Banner - Events Management Banner Events Management 9.12.0.1 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=f4e64c0e97745110a7bcfbc3f153afeb

Banner - Student Self-Service Banner Student Self-Service 9.20.1 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=ccf4aab587a34d502f5a0dc4dabb35f2

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Aug 15, 11:30 EDT
Completed - The scheduled maintenance has been completed.
Aug 18, 00:31 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 20:31 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus HESA Hotfix SU5642 will be deployed to the Non-Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the EMEA region only ***
Thursday, 18th August - starting at 1:30 a.m. BST and concluding on Thursday, 18th August at 5:30 a.m. BST.

NOTE: The Production deployment of this hotfix is scheduled for Friday, 19th August at the same times above.

Activity: Deploy Ellucian Quercus HESA Hotfix SU5642 to the Non-Production environment.

Impact: The Non-Production environment will be unavailable during the maintenance window.

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team

Aug 17, 09:32 EDT
Aug 17, 2022
Aug 16, 2022

No incidents reported.

Aug 15, 2022

No incidents reported.

Aug 14, 2022

No incidents reported.

Aug 13, 2022
Completed - The scheduled maintenance has been completed.
Aug 13, 07:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 06:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that an Infrastructure Maintenance Update for Ellucian Quercus will be deployed to the Production environment . This notification details the maintenance timeline and planned work.

Window:
*** This notification is for our customers in the APAC region only ***
Saturday 13th August - starting at 8:30 p.m. AEST and concluding on Saturday 13th August at 9.30 p.m. AEST.

Activity: Deploy Infrastructure updates to the Quercus Production environments.

Impact: The Production environment will be unavailable during this maintenance window.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact me or your Customer Success Manager.

Thank You,
Your Ellucian Cloud Services Team

Aug 10, 11:02 EDT
Completed - The scheduled maintenance has been completed.
Aug 13, 05:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 01:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that an Infrastructure Maintenance Update for Ellucian Elevate will be deployed in the Production Environments. This notification details the maintenance timeline and planned work.

Window:
*** This notification is for our customers in the US 1 region only ***
Saturday, 13th August- starting at 2:30 a.m. Eastern and concluding on Saturday, 13th August at 3:30 a.m. Eastern.

*** This notification is for our customers in the US 2 region only ( ACCS schools only) ***
Saturday, 13th August - starting at 4:30 a.m. Eastern and concluding on Saturday, 13th August at 5:30 a.m. Eastern.

*** This notification is for our customers in the Canada region only ***
Saturday, 13th August - starting at 1:00 a.m. Eastern and concluding on Saturday, 13th August at 2:00 a.m. Eastern.

Activity: Deploy Infrastructure updates to the Elevate Production environments.

Impact: The Production environment will be unavailable during this maintenance window.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact me or your Customer Success Manager.

Thank You,
Your Ellucian Cloud Services Team

Aug 11, 08:32 EDT
Completed - The scheduled maintenance has been completed.
Aug 13, 00:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 23:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that an Infrastructure Maintenance Update for Ellucian Quercus will be deployed in the Production Environments. This notification details the maintenance timeline and planned work.

Window:
*** This notification is for our customers in the EMEA region only ***
Saturday 13th August - starting at 4:30 a.m. BST and concluding on Saturday 13th August at 5:30 a.m. BST.

Activity: Deploy Infrastructure updates to the Quercus Production environments.

Impact: The Production environment will be unavailable during this maintenance window.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact me or your Customer Success Manager.

Thank You,
Your Ellucian Cloud Services Team

Aug 10, 11:00 EDT
Aug 12, 2022
Completed - The scheduled maintenance has been completed.
Aug 12, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 21:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS Infrastructure Updates will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS Infrastructure Updates will be deployed in Production on August 11, 2022.

Windows:
Eastern Time Zone - August 11 from 9:00 PM to 11:59 PM
Central/Mountain Time Zone - August 11 from 9:00 PM to 11:59 PM
Pacific Time Zone - August 11 from 9:00 PM to 11:59 PM
Samoa Standard Time - August 11 from 9:00 PM to 11:59 PM

Impact: The Production environment will be unavailable during the maintenance window.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Aug 10, 11:59 EDT
Completed - The scheduled maintenance has been completed.
Aug 12, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 03:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ellucian Experience will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window: Friday, 12 August 2022 at 3:00 am to Friday, 12 August 2022 at 5:00am Eastern

Impact: Downtime is not expected during this release, but performance may be decreased during the deployment widow.

Documentation: Release details can be found within the Ellucian Documentation site:
https://resources.elluciancloud.com/bundle/ellucian_experience_rel_release_notes/page/c_rel_notes_1_44_experience.html


Customer Action: Please see the release documentation for required actions.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Aug 11, 13:04 EDT
Completed - The scheduled maintenance has been completed.
Aug 12, 00:31 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 23:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian eTranscript Send infrastructure certificate upgrade will be performed in the Prod environment on 11th-Aug-2022. This notification details the maintenance timeline and planned work.

Window: 08/11/2022, 11:30 PM to 08/12/2022, 12:30 AM Eastern

Activity: The Ellucian Cloud Team will be applying new certificate on the Send Cloud Prod application.

Impact: No impact on the application.

Dependencies: None.

Vendor Action: Certificate already applied on the Send Cloud Test application url: https://etranscriptstest.elluciancloud.com/ where they can download..

Client Action:
Colleague: Certificate was bundled with Release Number: SU034701-1805*3 and delivered on Aug 4 2022. More details found in the Article: 000036211
Banner: No action for JDK8 and above on the Jobsub server. More details found in the Article: 000040804


Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Aug 11, 14:10 EDT
Aug 11, 2022
Completed - The scheduled maintenance has been completed.
Aug 11, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 16:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ellucian Experience will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window:

** EU region **
Thursday, 11 August 2022 at 9:00 pm BST to Thursday, 11 August 2022 at 11:00 pm BST

** UAE region **
Friday, 12 August 2022 at 12:00 am GST(GMT +4) to Friday, 12 August 2022 at 2:00 am GST(GMT +4)


Impact: Downtime is not expected during this release, but performance may be decreased during the deployment widow.

Documentation: Release details can be found within the Ellucian Documentation site:
https://resources.elluciancloud.com/bundle/ellucian_experience_rel_release_notes/page/c_rel_notes_1_44_experience.html

Customer Action: Please see the release documentation for required actions.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Aug 11, 13:05 EDT
Completed - The scheduled maintenance has been completed.
Aug 11, 13:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 12:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ellucian Experience will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window:
** Singapore region **
Friday, 12 August 2022 at 12:00 am (GMT + 8) to Friday, 12 August 2022 at 1:00 am (GMT + 8)

** Sydney region **
Friday, 12 August 2022 at 2:00 am AEST(GMT + 10) to Friday, 12 August 2022 at 3:00 am AEST(GMT + 10)


Impact: Downtime is not expected during this release, but performance may be decreased during the deployment widow.

Documentation: Release details can be found within the Ellucian Documentation site:
https://resources.elluciancloud.com/bundle/ellucian_experience_rel_release_notes/page/c_rel_notes_1_44_experience.html

Customer Action: Please see the release documentation for required actions.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Aug 11, 11:39 EDT
Completed - The scheduled maintenance has been completed.
Aug 11, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 23:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

TIMELINE: Please be advised that the following Ellucian Banner SaaS August T3 Release 22.8.0 will be deployed on the Production environments. This notification details the maintenance timeline and planned work.

Window: August 10th 2022, 11:30 PM to August 11h 2022, 7:00 AM Eastern

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

Release 22.8.0:
Banner - Employee Self-Service BA WWW-EMP 9.19.0.1 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=441591f947f0d51008322172e36d4353

Banner - Communication Management BA GENERAL COMMGMT 9.7.5.1 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=321268a647bc5110f5f35555d36d4312

Banner - General - Extensibility-Page Builder Banner Extensibility-Page Builder 9.10.1.1 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=f585ee3987a34d502f5a0dc4dabb3514

Banner - Finance Self-Service BA WWW-FIN 9.4.5.1 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=eb4de49797bc5110ebc2bdcfe153afa8

Banner - Events Management Banner Events Management 9.12.0.1

Banner - General - Application Navigator BA GEN APPNAV 3.7.0.1

Banner - General - Event Publisher Banner Event Publisher 9.8.0.1

Ellucian Messaging Adapter (EMA) Ellucian Messaging Adapter 5.0.0

Ellucian Advise Advise Banner API 1.9.0.1

Banner Document Management (BDM) API Banner Document Management (BDM) API 9.2.2.2

Banner - CRM Recruit Integration Manager Banner Recruit Integration Manager 3.2.0.1 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=0dafe1ce47f8111093747965d36d431e

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Aug 5, 11:30 EDT
Completed - The scheduled maintenance has been completed.
Aug 11, 00:02 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 21:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** US & Canada regions **
Wednesday, 10 August 2022 at 9:00 p.m. to Thursday, 11 August 2022 at 12:00 a.m. Eastern

Activity: Deploy Ethos Integration release in the Test and Production environments.

Impact: This update is not expected to impact Ellucian Workflow.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Aug 4, 16:03 EDT
Completed - The scheduled maintenance has been completed.
Aug 11, 00:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 21:02 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** US & Canada regions **
Wednesday, 10 August 2022 at 9:00 p.m. to Thursday, 11 August 2022 at 12:00 a.m. Eastern

Activity: Deploy release in the Test and Production environments.

Impact: No downtime is expected during this release.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://elluciansupport.service-now.com/nav_to.do?uri=ellucian_product_release.do?sys_id=a63163534770191008322172e36d43c9%26sysparm_view=customer


Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Aug 4, 16:03 EDT
Completed - The scheduled maintenance has been completed.
Aug 11, 00:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 21:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

** EU region **
Thursday, 11 August 2022 at 2:00 a.m. BST to Thursday, 11 August 2022 at 5:00 a.m. BST

Activity: Deploy release in the Test and Production environments.

Impact: No downtime is expected during this release.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://elluciansupport.service-now.com/nav_to.do?uri=ellucian_product_release.do?sys_id=a63163534770191008322172e36d43c9%26sysparm_view=customer

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Aug 4, 16:01 EDT
Completed - The scheduled maintenance has been completed.
Aug 11, 00:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 21:02 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
As part of our ongoing efforts to optimize service, Ellucian needs to perform infrastructure maintenance on an underlying system in the Ellucian Intelligent Learning Platform 4.X Production environment.
This is infrastructure maintenance only and is not part of a product release. This infrastructure maintenance does not require your institution to engage, configure, or test as there are no new features being released or corrected.

Window: Thursday, 11th August at 2:00 AM BST to Thursday, 11th August at 5:00 AM BST.

Impact: You may experience intermittent slowness or an occasional disconnect to your environment.

Dependencies: None.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Aug 9, 13:02 EDT
Completed - The scheduled maintenance has been completed.
Aug 11, 00:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 21:02 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
As part of our ongoing efforts to optimize service, Ellucian needs to perform infrastructure maintenance on an underlying system in the Ellucian Intelligent Learning Platform 4.X Production environment.
This is infrastructure maintenance only and is not part of a product release. This infrastructure maintenance does not require your institution to engage, configure, or test as there are no new features being released or corrected.

Window: Wednesday, 10th August 2022 at 9:00 PM Eastern to Thursday, 11th August at 12:00 AM Eastern.

Impact: You may experience intermittent slowness or an occasional disconnect to your environment.

Dependencies: None.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Aug 9, 13:07 EDT
Completed - The scheduled maintenance has been completed.
Aug 11, 00:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 21:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** US & Canada regions **
Wednesday, 10 August 2022 at 9:00 p.m. to Thursday, 11 August 2022 at 12:00 a.m. Eastern

Activity: Deploy Ethos Integration release in the Test and Production environments.

Impact: This update is not expected to impact Ellucian Experience.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Aug 4, 16:02 EDT
Aug 10, 2022
Completed - The scheduled maintenance has been completed.
Aug 10, 22:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 20:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Tenga en cuenta que hay una próxima actualización de mantenimiento (MU) para Ellucian CRM Advise Prod. Esta notificación detalla el cronograma de mantenimiento y el trabajo planificado.

Los detalles acerca de las CR incluidas en esta actualización se pueden encontrar aquí:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=31e2833d4709911008322172e36d43bd

*** Clientes en Latinoamérica ***
Inicia el miércoles 10 de agosto de 2021 a las 8:00 p.m. EDT y concluye el miércoles 10 de agosto de 2021 a las 10:00 p.m. EDT

No hay tiempo de inactividad esperado durante el MU, sin embargo, puede experimentar lentitud intermitente o una desconexión ocasional de su entorno.

Si no es un cliente de ninguna de las regiones enumeradas en esta notificación, seleccione "Administrar su suscripción" en la parte inferior de este correo electrónico para actualizar su preferencia regional para su (s) solución (s) de Ellucian CRM.

Si encuentra problemas después de este MU, comuníquese con Action Line. Si tiene alguna pregunta o inquietud acerca de esta notificación o si desea discutir cualquier aspecto del próximo mantenimiento, comuníquese con su Gerente de Éxito del Cliente, quien puede concertar una reunión con el personal técnico correspondiente.


Gracias,
Equipo de Ellucian Cloud

Aug 9, 17:02 EDT
Completed - The scheduled maintenance has been completed.
Aug 10, 22:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 20:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Advise Prod. This notification details the maintenance time line and planned work.

Details about the CRs included in this update can be found here:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=31e2833d4709911008322172e36d43bd

*** United States and Canada customers ***
Starting Wednesday, August 10, 2022 at 8:00 PM EDT and concluding by Wednesday, August 10, 2022 at 10:00 PM EDT

There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after this MU, please contact Action Line. If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank you,
Ellucian Cloud Team

Aug 9, 17:03 EDT
Completed - The scheduled maintenance has been completed.
Aug 10, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 20:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Advise Prod. This notification details the maintenance time line and planned work.

Details about the CRs included in this update can be found here:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=31e2833d4709911008322172e36d43bd

*** Europe customers ***
Starting Thursday, 11 August 2022 at 1:00 AM BST and concluding by Thursday, 11 August 2022 at 3:00 AM BST

*** Middle East customers ***
Starting Thursday, 11 August 2022 at 4:00 AM GST and concluding by Thursday, 11 August 2022 at 6:00 AM GST

There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after this MU, please contact Action Line. If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank you,
Ellucian Cloud Team

Aug 9, 17:02 EDT
Completed - The scheduled maintenance has been completed.
Aug 10, 16:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 14:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that there is upcoming infrastructure maintenance for Ellucian Payment Gateway Prod. This notification details the maintenance time line and planned work.

WINDOW:
*** United States and Canada customers ***
Starting Wednesday, August 10, 2022 at 2:00 PM EDT and concluding by Wednesday, August 10, 2022 at 4:00 PM EDT

IMPACT:
This infrastructure maintenance only impacts the Ellucian Payment Gateway in the United States and Canada regions. There is no downtime for this infrastructure update.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
Should you encounter issues after the infrastructure maintenance, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).


Thank you,
Ellucian Cloud Team

Aug 4, 12:02 EDT
Completed - The scheduled maintenance has been completed.
Aug 10, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 14:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that there is upcoming infrastructure maintenance for Ellucian Payment Gateway Prod. This notification details the maintenance time line and planned work.

WINDOW:
*** Europe customers ***
Starting Wednesday, 10 August 2022 at 7:00 PM BST and concluding by Wednesday, 10 August 2022 at 9:00 PM BST

*** Middle East customers ***
Starting Wednesday, 10 August 2022 at 10:00 PM GST and concluding by Thursday, 11 August 2022 at 12:01 AM GST

IMPACT:
This infrastructure maintenance only impacts the Ellucian Payment Gateway in the EMEA region. There is no downtime for this infrastructure update.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
Should you encounter issues after the infrastructure maintenance, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).


Thank you,
Ellucian Cloud Team

Aug 4, 12:02 EDT
Completed - The scheduled maintenance has been completed.
Aug 10, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 14:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that there is upcoming infrastructure maintenance for Ellucian Payment Gateway Prod. This notification details the maintenance time line and planned work.

WINDOW:
*** Singapore customers ***
Starting Thursday, 11 August 2022 at 2:00 AM SGT and concluding by Thursday, 11 August 2022 at 4:00 AM SGT

*** Australia customers ***
Starting Thursday, 11 August 2022 at 4:00 AM AEST and concluding by Thursday, 11 August 2022 at 6:00 AM AEST

IMPACT:
This infrastructure maintenance only impacts the Ellucian Payment Gateway in the APAC region. There is no downtime for this infrastructure update.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
Should you encounter issues after the infrastructure maintenance, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).


Thank you,
Ellucian Cloud Team

Aug 4, 12:08 EDT
Completed - The scheduled maintenance has been completed.
Aug 10, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 14:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Tenga en cuenta que se realizará un próximo mantenimiento de infraestructura para Ellucian Payment Gateway Prod. Esta notificación detalla la línea de tiempo de mantenimiento y el trabajo planificado.

FECHA Y HORA:
*** Clientes en Latinoamérica ***
Inicia el miércoles 10 de agosto de 2022 a las 2:00 p.m. EDT y concluye el miércoles 10 de agosto de 2022 a las 4:00 p.m. EDT

IMPACTO:
Este mantenimiento de infraestructura solo afecta a Ellucian Payment Gateway en la región de América Latina. No hay tiempo de inactividad para esta actualización de infraestructura.

ACCIÓN REQUERIDA:
No se requiere ninguna acción en este momento, el anuncio es informativo.

IMPORTANTE:
Si encuentra problemas después del mantenimiento de la infraestructura, por favor comuníquese con Action Line. Si tiene alguna pregunta o inquietud, por favor contacte a su Gerente de Éxito del Cliente (CSM). Si actualmente está implementando su solución de Ellucian CRM, por favor comuníquese con su Gerente de Proyecto (PM).

Si usted no es un cliente que se encuentre en cualquiera de las regiones indicadas en esta notificación, por favor seleccione «Administrar su suscripción» en la parte inferior de este correo electrónico para actualizar su preferencia de región para sus soluciones de Ellucian CRM.


Gracias,
Equipo de Ellucian Cloud

Aug 4, 12:01 EDT
Completed - The scheduled maintenance has been completed.
Aug 10, 11:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 10:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** Asia Pacific region only **
Thursday, 11 August 2022 at 12:00 a.m. AEST (GMT + 10) to Thursday, 11 August 2022 at 1:00 a.m. AEST (GMT + 10)

Activity: Deploy release in the Test and Production environments.

Impact: No downtime is expected during this release.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://elluciansupport.service-now.com/nav_to.do?uri=ellucian_product_release.do?sys_id=a63163534770191008322172e36d43c9%26sysparm_view=customer

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Aug 4, 16:02 EDT
Completed - The scheduled maintenance has been completed.
Aug 10, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 10:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
As part of our ongoing efforts to optimize service, Ellucian needs to perform infrastructure maintenance on an underlying system in the Ellucian Intelligent Learning Platform 4.X Production environment.
This is infrastructure maintenance only and is not part of a product release. This infrastructure maintenance does not require your institution to engage, configure, or test as there are no new features being released or corrected.

Window: Thursday, 11th August 2022 at 12:00 AM AEST to Thursday, 11th August 2022 2022 at 1:00 AM AEST

Impact: You may experience intermittent slowness or an occasional disconnect to your environment.

Dependencies: None.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Aug 9, 13:02 EDT
Completed - The scheduled maintenance has been completed.
Aug 10, 09:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 06:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Colleague SaaS Infrastructure Updates will be deployed in the Non-Production environment. This notification details the maintenance timeline and planned work.

The Ellucian Colleague Infrastructure Updates will be deployed in Non-Production on August 10, 2022. You will receive a different notification for production. Production has not been scheduled at this time and will be scheduled at a later date.

Windows:
Eastern Time Zone - August 10 from 6:00 AM to 9:00 AM
Central/Mountain Time Zone - August 10 from 4:00 AM to 7:00 AM
Pacific Time Zone - August 10 from 3:00 AM to 6:00 AM
Samoa Standard Time - August 10 from 12:00 AM to 3:00 AM

Impact: The Non-Production environment will be unavailable during the maintenance window.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Aug 9, 12:00 EDT
Completed - The scheduled maintenance has been completed.
Aug 10, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 09:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Tenga en cuenta que próximamente habrá una actualización de importaciones de verano para Ellucian CRM Recruit Non-Prod. Esta notificación detalla el cronograma de mantenimiento y el trabajo planificado.

VENTANA DE ACTUALIZACIÓN OBJETIVO NO PROD:
Ellucian CRM Recruit Non-Prod, 3 de agosto de 2022 - 9 de agosto de 2022
Su fecha y hora específicas se compartirán directamente con usted a través de su dirección de correo electrónico de distribución de Ellucian CRM después de este mensaje por EOD el 20 de julio de 2022.

Si no recibe un correo electrónico que describa su fecha y hora específicas, comuníquese con su Gerente de Éxito del Cliente. Si es un cliente de implementación, comuníquese con su Gerente de Proyecto Ellucian.

VENTANA DE ACTUALIZACIÓN DEL PRODUCTO OBJETIVO:
Producción de reclutamiento de Ellucian CRM, 10 de agosto de 2022 - 17 de agosto de 2022
Recibirá una comunicación separada con respecto a Ellucian CRM Recruit Prod.

INFORMACIÓN IMPORTANTE:
La actualización de importaciones de Ellucian CRM Recruit 2022 es una actualización que solo afecta la funcionalidad de importación entregada dentro de Ellucian CRM Recruit. No habrá clones como parte de esta actualización y no se atenderán solicitudes de clonación durante este tiempo hasta después de que se haya completado la última ventana de actualización de Prod.

INFORMACIÓN DE PUBLICACIÓN:
Los detalles del evento de lanzamiento se publicarán en Comunidades una vez que estén disponibles aquí:
https://elluciansupport.service-now.com/customer_center?id=community_forum&sys_id=5f3349abdb4f5c50c23a3cae7c96194d

Los detalles sobre los CR que se encuentran en esta actualización se pueden encontrar en el Centro de Clientes aquí:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=be802b059713c9107c5bf8e3a253aff1

Si encuentra problemas después de esta actualización, comuníquese con Action Line. Si tiene alguna pregunta o inquietud, comuníquese con su Gerente de Éxito del Cliente. Si actualmente está implementando su solución Ellucian CRM, comuníquese con su gerente de proyecto.


Gracias,
Equipo de Ellucian Cloud

Jul 15, 13:09 EDT
Completed - The scheduled maintenance has been completed.
Aug 10, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 09:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that there is an upcoming Summer Imports Update for Ellucian CRM Recruit Non-Prod. This notification details the maintenance timeline and planned work.

TARGETED NON-PROD UPDATE WINDOW:
Ellucian CRM Recruit Non-Prod, 3 August 2022 - 9 August 2022
Your specific date and time will be shared directly with you via your Ellucian CRM distribution email address following this message by EOD on 20 July 2022.

If you do not receive an email outlining your specific date and time, please contact your Customer Success Manager. If you are an implementing client, please contact your Ellucian Project Manager.

TARGETED PROD UPDATE WINDOW:
Ellucian CRM Recruit Production, 10 August 2022 - 17 August 2022
You will receive a separate communication regarding Ellucian CRM Recruit Prod.

IMPORTANT INFORMATON:
The Ellucian CRM Recruit 2022 Imports Update is an update that only affects the delivered import functionality within Ellucian CRM Recruit. There will be no clones as a part of this update and no clone requests will be accommodated during this time until after your Prod upgrade window has completed.

RELEASE INFORMATION:
Launch event details will be posted on Communities once available here:
https://elluciansupport.service-now.com/customer_center?id=community_forum&sys_id=5f3349abdb4f5c50c23a3cae7c96194d

Details about CRs found in this update may be found on Customer Center here:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=be802b059713c9107c5bf8e3a253aff1

Should you encounter issues after this update, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.


Thank you,
Ellucian Cloud Team

Jul 15, 13:14 EDT
Completed - The scheduled maintenance has been completed.
Aug 10, 07:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 06:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that an Infrastructure Maintenance Update for Ellucian Quercus will be deployed to the Non Prod environment . This notification details the maintenance timeline and planned work.

Window:
*** This notification is for our customers in the APAC region only ***
Wednesday 10th August - starting at 8:30 p.m. AEST and concluding on Wednesday 10th August at 9.30 p.m. AEST.

NOTE: The deployment to Production is scheduled for Saturday, 13th of August.

Activity: Deploy Infrastructure updates to the Quercus Non Production environments.

Impact: The Non Production environment will be unavailable during this maintenance window.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact me or your Customer Success Manager.

Thank You,
Your Ellucian Cloud Services Team

Aug 8, 13:05 EDT
Completed - The scheduled maintenance has been completed.
Aug 10, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 23:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the following Ellucian Banner SaaS July T2 Release 22.7.2 will be deployed on the Production environments. This notification details the maintenance timeline and planned work.

Window: August 9th 2022, 11:30 PM to August 10th 2022, 7:00 AM Eastern

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

Release 22.7.2:
Banner - General - DB Upgrade BA GENERAL CMN DB 9.27.0.1 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=4fd51172875811186fd864ed0ebb35c8

Banner - General - Ethos API DB Upgrade BA ETHOS API DB UPGRADE 9.27.0.1 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=d21bd94a978855507c5bf8e3a253afd0

Banner - General - Self-Service RESTful API BA GENERAL SELF-SERVICE 9.11.0.1 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=649cc58987c059506c71ca27dabb3509

Banner - General - Integration API BA INTG API 9.27.0.1 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=72d2b4db97d815d47c5bf8e3a253af4c

Banner - Student - Student API BA STU API 9.27.0.1 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=06cd8a3697f341105154d004a253af56

Banner - Student - Registration BA STUDENT REGIST SSB 9.25.1 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=f621e18287c4919099ecca65dabb35c7

Banner - Student Self-Service Banner Student Self-Service 9.20.1 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=ccf4aab587a34d502f5a0dc4dabb35f2

Banner - Faculty and Advisor Self-Service Banner Faculty Self-Service 9.18.1 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=11f46eb587a34d502f5a0dc4dabb35d2

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Aug 4, 10:01 EDT
Completed - The scheduled maintenance has been completed.
Aug 10, 05:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 01:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that an Infrastructure Maintenance Update for Ellucian Elevate will be deployed in the Non- Production Environments. This notification details the maintenance timeline and planned work.

Window:
*** This notification is for our customers in the US 1 region only ***
Wednesday 10th August- starting at 2:30 a.m. Eastern and concluding on Wednesday 10th August at 3:30 a.m. Eastern.

*** This notification is for our customers in the US 2 region only ( ACCS schools only) ***
Wednesday 10th August - starting at 4:30 a.m. Eastern and concluding on Wednesday 10th August at 5:30 a.m. Eastern.

*** This notification is for our customers in the Canada region only ***
Wednesday 10th August - starting at 1:00 a.m. Eastern and concluding on Wednesday 10th August at 2:00 a.m. Eastern.

NOTE: The deployment to Production is scheduled for Saturday, 13th of August.

Activity: Deploy Infrastructure updates to the Elevate Non Production environments.

Impact: The Non Production environment will be unavailable during this maintenance window.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact me or your Customer Success Manager.

Thank You,
Your Ellucian Cloud Services Team

Aug 8, 13:04 EDT
Completed - The scheduled maintenance has been completed.
Aug 10, 00:32 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 23:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that an Infrastructure Maintenance Update for Ellucian Quercus will be deployed in the Non Production Environments. This notification details the maintenance timeline and planned work.

Window:
*** This notification is for our customers in the EMEA region only ***
Wednesday 10th August - starting at 4:30 a.m. BST and concluding on Wednesday 10th August at 5:30 a.m. BST.

NOTE: The deployment to Production is scheduled for Saturday, 13th of August.

Activity: Deploy Infrastructure updates to the Quercus Non Production environments.

Impact: The Non Production environment will be unavailable during this maintenance window.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact me or your Customer Success Manager.

Thank You,
Your Ellucian Cloud Services Team

Aug 8, 13:01 EDT
Completed - The scheduled maintenance has been completed.
Aug 10, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 21:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
As part of our ongoing efforts to optimize service, Ellucian needs to perform infrastructure maintenance on an underlying system in the Ellucian Intelligent Learning Platform 4.X Preview environment.
This is infrastructure maintenance only and is not part of a product release. This infrastructure maintenance does not require your institution to engage, configure, or test as there are no new features being released or corrected.

Window: Wednesday, 10th August at 2:00 AM BST to Wednesday, 10th August at 5:00 AM BST.

NOTE: The Production maintenance is scheduled for Thursday, 11th of August in the same window as above.

Impact: You may experience intermittent slowness or an occasional disconnect to your environment.

Dependencies: None.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Aug 8, 13:07 EDT
Completed - The scheduled maintenance has been completed.
Aug 10, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 21:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
As part of our ongoing efforts to optimize service, Ellucian needs to perform infrastructure maintenance on an underlying system in the Ellucian Intelligent Learning Platform 4.X Preview environment.
This is infrastructure maintenance only and is not part of a product release. This infrastructure maintenance does not require your institution to engage, configure, or test as there are no new features being released or corrected.

Window: Tuesday, 9th August 2022 at 9:00 PM Eastern to Wednesday, 10th August at 12:00 AM Eastern.

NOTE: The Production maintenance is scheduled for Wednesday, 10th of August to Thursday, 11th of August in the same window as above.

Impact: You may experience intermittent slowness or an occasional disconnect to your environment.

Dependencies: None.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Aug 8, 13:08 EDT
Aug 9, 2022
Completed - The scheduled maintenance has been completed.
Aug 9, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 14:02 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Advise Non-Prod. This notification details the maintenance time line and planned work.

Details about the CRs included in this update can be found here:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=31e2833d4709911008322172e36d43bd

*** Australia customers ***
Starting Wednesday, 10 August 2022 at 4:00 AM AEST and concluding by Wednesday, 10 August 2022 at 6:00 AM AEST

There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after this MU, please contact Action Line. If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank you,
Ellucian Cloud Team

Aug 8, 14:02 EDT
Completed - The scheduled maintenance has been completed.
Aug 9, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 14:02 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Advise Non-Prod. This notification details the maintenance time line and planned work.

Details about the CRs included in this update can be found here:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=31e2833d4709911008322172e36d43bd

*** United States and Canada customers ***
Starting Tuesday, August 9, 2022 at 2:00 PM EDT and concluding by Tuesday, August 9, 2022 at 4:00 PM EDT

There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after this MU, please contact Action Line. If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank you,
Ellucian Cloud Team

Aug 8, 14:03 EDT
Completed - The scheduled maintenance has been completed.
Aug 9, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 14:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Tenga en cuenta que hay una próxima actualización de mantenimiento (MU) para Ellucian CRM Advise Non-Prod. Esta notificación detalla el cronograma de mantenimiento y el trabajo planificado.

Los detalles acerca de las CR incluidas en esta actualización se pueden encontrar aquí:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=31e2833d4709911008322172e36d43bd

*** Clientes en Latinoamérica ***
Inicia el martes 9 de agosto de 2022 a las 2:00 p.m. EDT y concluye el martes 9 de agosto de 2022 a las 4:00 p.m. EDT

No hay tiempo de inactividad esperado durante el MU, sin embargo, puede experimentar lentitud intermitente o una desconexión ocasional de su entorno.

Si no es un cliente de ninguna de las regiones enumeradas en esta notificación, seleccione "Administrar su suscripción" en la parte inferior de este correo electrónico para actualizar su preferencia regional para su (s) solución (s) de Ellucian CRM.

Si encuentra problemas después de este MU, comuníquese con Action Line. Si tiene alguna pregunta o inquietud acerca de esta notificación o si desea discutir cualquier aspecto del próximo mantenimiento, comuníquese con su Gerente de Éxito del Cliente, quien puede concertar una reunión con el personal técnico correspondiente.


Gracias,
Equipo de Ellucian Cloud

Aug 8, 14:02 EDT
Completed - The scheduled maintenance has been completed.
Aug 9, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 14:02 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Advise Non-Prod. This notification details the maintenance time line and planned work.

Details about the CRs included in this update can be found here:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=31e2833d4709911008322172e36d43bd

*** Europe customers ***
Starting Tuesday, 9 August 2022 at 7:00 PM BST and concluding by Tuesday, 9 August 2022 at 9:00 PM BST

*** Middle East customers ***
Starting Tuesday, 9 August 2022 at 10:00 PM GST and concluding by Wednesday, 10 August 2022 at 12:01 AM GST

There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after this MU, please contact Action Line. If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank you,
Ellucian Cloud Team

Aug 8, 14:02 EDT
Completed - The scheduled maintenance has been completed.
Aug 9, 11:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 10:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
As part of our ongoing efforts to optimize service, Ellucian needs to perform infrastructure maintenance on an underlying system in the Ellucian Intelligent Learning Platform 4.X Preview environment.
This is infrastructure maintenance only and is not part of a product release. This infrastructure maintenance does not require your institution to engage, configure, or test as there are no new features being released or corrected.

Window: Wednesday, 10th August 2022 at 12:00 AM AEST to Wednesday, 10th August 2022 at 1:00 AM AEST

NOTE: The Production maintenance is scheduled for Thursday, 11th of August in the same time window as above.

Impact: You may experience intermittent slowness or an occasional disconnect to your environment.

Dependencies: None.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Aug 8, 13:14 EDT
Completed - The scheduled maintenance has been completed.
Aug 9, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 21:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T3 Release Updates will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T3 Release Updates will be deployed in Production on August 8, 2022.

Windows:
Eastern Time Zone - August 8 from 9:00 PM to 11:59 PM
Central/Mountain Time Zone - August 8 from 9:00 PM to 11:59 PM
Pacific Time Zone - August 8 from 9:00 PM to 11:59 PM
Samoa Standard Time - August 8 from 9:00 PM to 11:59 PM

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=8b86531d871c11d0fb8e43b6cebb351f
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=107f45b397e4d9907c5bf8e3a253af03

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Aug 5, 12:00 EDT
Aug 8, 2022
Completed - The scheduled maintenance has been completed.
Aug 8, 11:59 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 10:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ellucian Experience will be deployed in the Test environment. This notification details the maintenance timeline and planned work.

Window: Monday, 8 August 2022 at 10:00 am to Monday, 8 August 2022 at 11:59 am Eastern

Note: This update will be deployed to the Production environment on Thursday, 11 August 2022.

Impact: Downtime is not expected during this release, but performance may be decreased during the deployment widow.

Documentation: Release details can be found within the Ellucian Documentation site:
https://resources.elluciancloud.com/bundle/ellucian_experience_rel_release_notes/page/c_rel_notes_1_44_experience.html

Customer Action: No customer actions are required for this release.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Aug 5, 13:07 EDT
Completed - The scheduled maintenance has been completed.
Aug 8, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 23:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

TIMELINE: Please be advised that the following Ellucian Banner SaaS August T3 Release 22.8.0 will be deployed on the Non-Production environments. This notification details the maintenance timeline and planned work.

Window: August 7th 2022, 11:30 PM to August 8th 2022, 7:00 AM Eastern

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

Release 22.8.0:
Banner - Employee Self-Service BA WWW-EMP 9.19.0.1 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=441591f947f0d51008322172e36d4353

Banner - Communication Management BA GENERAL COMMGMT 9.7.5.1 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=321268a647bc5110f5f35555d36d4312

Banner - General - Extensibility-Page Builder Banner Extensibility-Page Builder 9.10.1.1 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=f585ee3987a34d502f5a0dc4dabb3514

Banner - Finance Self-Service BA WWW-FIN 9.4.5.1 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=eb4de49797bc5110ebc2bdcfe153afa8

Banner - Events Management Banner Events Management 9.12.0.1

Banner - General - Application Navigator BA GEN APPNAV 3.7.0.1

Banner - General - Event Publisher Banner Event Publisher 9.8.0.1

Ellucian Messaging Adapter (EMA) Ellucian Messaging Adapter 5.0.0

Ellucian Advise Advise Banner API 1.9.0.1

Banner Document Management (BDM) API Banner Document Management (BDM) API 9.2.2.2

Banner - CRM Recruit Integration Manager Banner Recruit Integration Manager 3.2.0.1 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=0dafe1ce47f8111093747965d36d431e

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Aug 1, 13:16 EDT
Aug 7, 2022
Completed - The scheduled maintenance has been completed.
Aug 7, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 20:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Elevate Upgrade 8.28.1.1 will be deployed to the Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the US only ***
Saturday 6th August - starting at 11:30 p.m. Eastern and concluding on Sunday 7th August at 5:30 a.m. Eastern.

*** This notification is for our customers in the US2 only *** ( ACCS schools only)
Sunday 7th August - starting at 4:00 a.m. Eastern and concluding on Sunday 7th August at 9:00 a.m. Eastern.

*** This notification is for our customers in the Canada region only ***
Saturday 6th August - starting at 8:30 p.m. Eastern and concluding on Sunday 7th August at 12:30 a.m. Eastern.

Activity: Deploy Elevate Upgrade 8.28.1.1 to the Production environment.

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link:
https://resources.elluciancloud.com/en-GB/bundle/elevate_rel_release_notes/page/c_82811_release_notes.html
Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team

Aug 4, 08:59 EDT
Aug 6, 2022
Completed - The scheduled maintenance has been completed.
Aug 6, 09:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 05:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus Upgrade 8.28.1.1 will be deployed to the Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the APAC region only ***
Saturday 6th August - starting at 7:30 p.m. AEST and concluding on Saturday 6th August at 11:30 p.m. AEST.

Activity: Deploy Quercus Upgrade 8.28.1.1 to the Production environment.

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link:
https://resources.elluciancloud.com/en-GB/bundle/quercus_rel_aus_release_notes/page/c_82811_au_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team

Aug 3, 09:04 EDT
Completed - The scheduled maintenance has been completed.
Aug 6, 02:31 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 20:31 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus Upgrade 8.28.1.1 will be deployed to the Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the EMEA region only ***
Saturday 6th August - starting at 1:30 a.m. BST and concluding on Saturday 6th August at 7:30 a.m. BST.

Activity: Deploy Quercus Upgrade 8.28.1.1 to the Production environment.

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link:
https://resources.elluciancloud.com/en-GB/bundle/quercus_rel_release_notes/page/c_82811_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team

Aug 3, 09:03 EDT
Aug 5, 2022
Completed - The scheduled maintenance has been completed.
Aug 5, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 09:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that there is an upcoming infrastructure maintenance for Ellucian CRM Prod servers. This notification details the maintenance timeline and planned work.

*** Australia customers ***
Starting Friday, 5 August 2022 at 11:00 PM AEST and concluding by Saturday, 6 August 2022 at 1:00 AM AEST

This infrastructure update will update certificates on our Prod AD FS server and will resolve the issue of not being able to be logged into both Non-Prod and Prod CRM within the same browser window. There is no expected downtime during the infrastructure maintenance however you may experience intermittent slowness or an occasional disconnect to your environment.

Should you encounter issues after the infrastructure maintenance, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).


Thank you,
Ellucian Cloud Team

Aug 3, 11:41 EDT
Completed - The scheduled maintenance has been completed.
Aug 5, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 06:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T3 Release Updates will be deployed in the Non-Production environment. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T3 Release Updates will be deployed in Non-Production on August 5, 2022. The same updates will be deployed in Production on August 8, 2022. You will receive a different notification for production.

Windows:
Eastern Time Zone - August 5th from 6:00 AM to 9:00 AM
Central/Mountain Time Zone - August 5th from 4:00 AM to 7:00 AM
Pacific Time Zone - August 5th from 3:00 AM to 6:00 AM
Samoa Standard Time - August 5th from 12:00 AM to 3:00 AM

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=8b86531d871c11d0fb8e43b6cebb351f
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=107f45b397e4d9907c5bf8e3a253af03

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Aug 4, 12:02 EDT
Completed - The scheduled maintenance has been completed.
Aug 5, 03:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 02:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian eTranscript Send infrastructure certificate upgrade will be performed in the Test environment on 5th-Aug-2022 and the same will be applied on Prod on 11th-Aug-2022. This notification details the maintenance timeline and planned work.

Window: 08/05/2022, 02:30 AM to 08/05/2022, 03:30 AM Eastern

Activity: The Ellucian Cloud Team will be applying new certificate on the Send Cloud Test application.

Impact: No impact on the application.

Dependencies: None.

Vendor Action: Certificate can be Downloaded from the Send Cloud Test application url: https://etranscriptstest.elluciancloud.com/ post deployment.

Client Action:
Colleague: Certificate will be bundled with Release Number: SU034701-1805*3 and expected GA on Aug 4 2022. More details found in the Article: 000036211
Banner: No action for JDK8 and above on the Jobsub server. More details found in the Article: 000040804


Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
=================================

Aug 3, 14:53 EDT
Completed - The scheduled maintenance has been completed.
Aug 5, 00:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 21:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Maintenance Update/Hotfix 5.5.3.2 for Ellucian Intelligent Learning Platform 5.x application will be deployed in the Production environment. This notification details the maintenance timeline and planned work.
 
Window:
*** Europe customers ***
Friday, 5th August 2022 at 02:00 AM BST to Friday, 5th August 2022 at 05:00 AM BST.

NOTE: This hotfix addresses an LMS Username issue. Please refer to the corrected documentation link below for more details.

Activity: Deploy release in the Production environment.

Impact: ILP SaaS 5.X Production environment will be unavailable during the maintenance window
 
Documentation: Release documentation for 5.5.3.2 can be found on the Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=f185783f4730111008322172e36d437f

Dependencies: None
 
Customer Action: There is no action required by Customers. This announcement is for informational purposes only
 
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
 
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
 
Thank You,
Your Ellucian Cloud Services Team

Aug 3, 13:30 EDT
Completed - The scheduled maintenance has been completed.
Aug 5, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 21:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Maintenance Update/Hotfix 5.5.3.2 for Ellucian Intelligent Learning Platform 5.x application will be deployed in the Production environment. This notification details the maintenance timeline and planned work.
 
Maintenance Window:
** US & Canada regions **
Thursday 4th August 2022 at 9:00 p.m. Eastern to Friday 5th August 2022 at 12:00 a.m. Eastern

NOTE: This hotfix addresses an LMS Username issue. Please refer to the corrected documentation link below for more details.

Activity: Deploy release in the Production environment.
 
Impact: ILP SaaS 5.X Production environment will be unavailable during the maintenance window.
 
Documentation: Release documentation for 5.5.3.2 can be found on the Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=f185783f4730111008322172e36d437f

Dependencies: None
 
Customer Action: There is no action required by Customers. This announcement is for informational purposes only
 
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
 
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
 
Thank You,
Your Ellucian Cloud Services Team

Aug 3, 13:29 EDT