Ellucian Cloud Status
All Systems Operational

About This Site

Ellucian Cloud planned maintenance or unplanned service impacting events affecting multiple client production systems are announced and logged on this page.

To report production system outages or request immediate attention of the Ellucian Enterprise Operations Center (EOC) please call:
+1 (844) 358-7222 (US/Canada Toll Free) or +1 (407) 215-3970 (International Toll), Use Prompt 3

Application Hosting Services (AHS) Operational
Ellucian SaaS Operational
Ellucian Banner SaaS Operational
Ellucian Colleague SaaS Operational
Ellucian Advance Operational
Ellucian Elevate Operational
Ellucian eTranscripts Operational
Ellucian Mobile Cloud Operational
Ellucian Advise Operational
Ellucian Recruit Operational
Ellucian Quercus (EMEA) Operational
Ellucian Quercus (APAC) Operational
Ellucian Intelligent Learning Platform 4.X ? Operational
Ellucian Intelligent Learning Platform 5.X ? Operational
Ellucian Theme Editor Operational
Ellucian Experience Operational
Ellucian Workflow - Australia Operational
Ellucian Workflow - Canada Operational
Ellucian Workflow - Europe Operational
Ellucian Workflow - U.S. Operational
Ellucian Ethos Platform Operational
Ellucian Analytics - Canada Operational
Ellucian Analytics - Europe Operational
Ellucian Analytics - U.S. Operational
Ethos Data Access - Canada Operational
Ethos Data Access - Europe Operational
Ethos Data Access - U.S. Operational
Ethos Extend Operational
Ethos Integration - Australia Operational
Ethos Integration - Canada Operational
Ethos Integration - Europe Operational
Ethos Integration - U.S. Operational
Monitoring Operational
AWS Health Status ? Operational
AWS ec2-us-east-1 Operational
AWS ec2-us-west-2 Operational
AWS ec2-eu-west-1 Operational
AWS ec2-ca-central-1 Operational
AWS rds-us-east-1 Operational
AWS rds-us-west-2 Operational
AWS rds-eu-west-1 Operational
AWS rds-ca-central-1 Operational
AWS s3-us-standard Operational
AWS route53 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian is doing maintenance Update in the eTranscripts Test environment. This update provides a hotfix for the CR-000170879.

Note: eTranscripts Banner, Colleague and Power Campus will not be directly impacted. However, Ellucian recommends all clients to place a test order from the vendor site to cloud application (https://etranscriptstest.elluciancloud.com/) and ensure the order gets fulfilled.
Window: 16-Dec-2019 at 12:00 a.m. to 16-Dec-2019 at 01:00 a.m. Eastern. During maintenance window, eTranscripts Test environment will not be available.

Activity: Deploy Send App to eTranscripts Send Test environment.

Impact: No impact

Dependencies: None

Client Action: Ellucian recommends all clients to place a test order from the vendor site to cloud application (https://etranscriptstest.elluciancloud.com/) and ensure the order gets fulfilled.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Dec 11, 13:01 EST
Update - As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, this notice is to inform you of an update to the December Release Schedule.

TARGETED PROD UPGRADE WINDOW:
EMEA Region Only - Ellucian CRM Recruit Prod, December 16, 2019 12:00 PM ET to December 17, 2019 12:01 AM ET.

If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
Dec 10, 15:53 EST
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, this notice is to inform you of plans to upgrade your Ellucian CRM deployment(s) within the Ellucian Cloud.
 
TARGETED PROD UPGRADE WINDOW:
EMEA Region Only - Ellucian CRM Recruit Prod, December 16, 2019 12:00 PM ET to December 17, 2019 12:01 AM ET.
 
Specific timing (upgrade date and its duration) for your institution will be shared directly with you via your eCRM distribution email prior to the upgrade window.
 
USER ACCEPTANCE TESTING:
Ellucian will continue to provide a standard 3-week testing period between Non-Prod and Prod upgrades, per our SaaS policy. The goal of the testing period is to verify that current business operations are unimpeded after the upgrade. New functionality is delivered turned off and may be configured after the upgrade.
 
Should you encounter issues during testing, please contact Action Line. Please note that during the testing period cloning requests will not be accommodated.
 
RELEASE INFORMATION:
Release information may be found at: https://ellucian.force.com/clients/s/releases/a111M00000NmU6gQAF/recruit60

IMPORTANT INFORMATION:
The release of Ellucian CRM Recruit 6.0 will also update the Microsoft Dynamics CRM version from 8.x to 9.0. This update will no longer support the use of Email Router as this is now a deprecated and unsupported function of Microsoft Dynamics CRM.

Ellucian will continue to support the CRM Email Router until our 2020 Q2 release in May/June. If you have not adopted Server-side Sync, please join a Server-Side Sync webinar held on December 11, 2019 at 2:00 PM ET. If you are unable to participate, please register and a webinar recording will be made available.

Details on how to configure Server-Side Synchronization may be found at:
https://ellucian.force.com/clients/s/article/CRM-9-0-Server-Side-Synchronization

Additionally, this release of Ellucian CRM Recruit 6.0 will also update our Microsoft AD FS version from 3.x to 4.0. This update will require all Ellucian CRM customers using Single-Sign On (SSO) to add new metadata federation endpoints to their existing AD FS, Azure AD, or Ellucian Ethos Identity Service. All Ellucian CRM customers using SSO must configure the new metadata federation endpoints to have a seamless transition to their newly upgraded environments.

All Ellucian CRM customers using SSO must configure  new metadata federation endpoints to ensure access to your Ellucian CRM environment is unimpeded.

Details on how to configure metadata federation endpoint may be found at:
https://ellucian.force.com/clients/s/article/Ellucian-CRM-Metadata-Federation-Endpoints
 
If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.
 
Thank you,
Ellucian Cloud Team
Dec 6, 12:08 EST
ELLUCIAN CLOUD SERVICES

As part of our ongoing support for customers using Ellucian Workflow we are continuing to deliver fixes for critical issues as needed. This notification details the maintenance timeline and planned work

Note: Production Release for Ellucian Workflow will be on 01/15/2020

Window:
** Asia Pacific region only **
12/16/2019 @ 10 a.m. Eastern to 12/16/2019 @ 2 p.m. Eastern

** EU, US & Canada regions **
12/16/2019 @ 8 p.m. Eastern to 12/16/2019 @ 11:59 p.m. Eastern

Impact: The environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on the Ellucian HUB:

https://ellucian.force.com/clients/a111M00000NeH2c

Dependencies: None

Customer Action: There is no action required by Customers. This announcement is for informational purposes only

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel

Thank You,
Your Ellucian Cloud Services Team
Posted on Dec 10, 17:02 EST
ELLUCIAN CLOUD SERVICES

As part of our ongoing support for customers using Ethos Extend, we are continuing to deliver fixes for critical issues as needed. This notification details the maintenance timeline and planned work.

Window: 12/18/2019 @ 3:30 a.m. Eastern to 12/18/2019 @ 5:30 a.m. Eastern

Activity: Deploy Extend Maintenance Release in the Test and Production environments

Impact: The environments will be unavailable during the maintenance window.

Documentation: Release documentation can be found on the Ellucian HUB:

https://ellucian.force.com/clients/s/releases/a111M00000NgUbuQAF/ethos-extend-q32019hotfix2

Dependencies: None

Customer Action: There is no action required by Customers. This announcement is for informational purposes only

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel

Thank You,
Your Ellucian Cloud Services Team
Posted on Dec 11, 17:04 EST
ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advise in the cloud, this notice is to inform you of plans to upgrade your Ellucian CRM deployment(s) within the Ellucian Cloud.
 
TARGETED PROD UPGRADE WINDOW:
Ellucian CRM Advise Prod, January 5, 2020 - January 8, 2020
 
Specific timing (upgrade date and its duration) for your institution will be shared directly with you via your eCRM distribution email prior to the upgrade window.
 
USER ACCEPTANCE TESTING:
The goal of the testing period is to verify that current business operations are unimpeded after the upgrade. New functionality is delivered turned off and may be configured after the upgrade.
 
Should you encounter issues during testing, please contact Action Line.
 
RELEASE INFORMATION:
Release information, including upgrade windows, may be found at:
https://ecommunities.ellucian.com/community/ellucian-crm-advise

IMPORTANT INFORMATION:
The release of Ellucian CRM Advise 3.0 will also update the Microsoft Dynamics CRM version from 8.x to 9.0. This update will no longer support the use of Email Router as this is now a deprecated and unsupported function of Microsoft Dynamics CRM.

Ellucian will continue to support the CRM Email Router until our 2020 Q2 release in May/June. If you have not adopted Server-side Sync, there was a Server-Side Sync webinar held on December 11, 2019 at 2:00 PM ET. If you were unable to participate, please register and a webinar recording will be made available.

Details on how to configure Server-Side Synchronization may be found at:
https://ellucian.force.com/clients/s/article/CRM-9-0-Server-Side-Synchronization

Additionally, this release of Ellucian CRM Advise 3.0 will also update our Microsoft AD FS version from 3.x to 4.0. This update will require all Ellucian CRM customers using Single-Sign On (SSO) to add new metadata federation endpoints to their existing AD FS, Azure AD, or Ellucian Ethos Identity Service. All Ellucian CRM customers using SSO must configure the new metadata federation endpoints to have a seamless transition to their newly upgraded environments.

All Ellucian CRM customers using SSO must configure  new metadata federation endpoints to ensure access to your Ellucian CRM environment is unimpeded.

Details on how to configure metadata federation endpoint may be found at:
https://ellucian.force.com/clients/s/article/Ellucian-CRM-Metadata-Federation-Endpoints

If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.
 
Thank you,
Ellucian Cloud Team
Posted on Dec 12, 12:05 EST
ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, this notice is to inform you of plans to upgrade your Ellucian CRM deployment(s) within the Ellucian Cloud.

TARGETED PROD UPGRADE WINDOW:
All regions except EMEA: Ellucian CRM Recruit Prod, moved to January and will begin the week of January 12, 2020. All production upgrade have a target completion by January 30, 2020.

Specific timing (upgrade date and its duration) for your institution will be shared directly with you via your eCRM distribution email prior to the upgrade window.

USER ACCEPTANCE TESTING:
Ellucian will continue to provide a standard 3-week testing period between Non-Prod and Prod upgrades, per our SaaS policy. The goal of the testing period is to verify that current business operations are unimpeded after the upgrade. New functionality is delivered turned off and may be configured after the upgrade.

Should you encounter issues during testing, please contact Action Line. Please note that during the testing period cloning requests will not be accommodated.

RELEASE INFORMATION:
Release information may be found at: https://ellucian.force.com/clients/s/releases/a111M00000NmU6gQAF/recruit60

IMPORTANT INFORMATION:
The release of Ellucian CRM Recruit 6.0 will also update the Microsoft Dynamics CRM version from 8.x to 9.0. This update will no longer support the use of Email Router as this is now a deprecated and unsupported function of Microsoft Dynamics CRM.

Ellucian will continue to support the CRM Email Router until our 2020 Q2 release in May/June. If you have not adopted Server-side Sync, please join a Server-Side Sync webinar held on December 11, 2019 at 2:00 PM ET. If you are unable to participate, please register and a webinar recording will be made available.

Details on how to configure Server-Side Synchronization may be found at:
https://ellucian.force.com/clients/s/article/CRM-9-0-Server-Side-Synchronization

Additionally, this release of Ellucian CRM Recruit 6.0 will also update our Microsoft AD FS version from 3.x to 4.0. This update will require all Ellucian CRM customers using Single-Sign On (SSO) to add new metadata federation endpoints to their existing AD FS, Azure AD, or Ellucian Ethos Identity Service. All Ellucian CRM customers using SSO must configure the new metadata federation endpoints to have a seamless transition to their newly upgraded environments.

All Ellucian CRM customers using SSO must configure new metadata federation endpoints to ensure access to your Ellucian CRM environment is unimpeded.

Details on how to configure metadata federation endpoint may be found at:
https://ellucian.force.com/clients/s/article/Ellucian-CRM-Metadata-Federation-Endpoints

If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
Posted on Dec 10, 15:59 EST
Past Incidents
Dec 12, 2019
Completed - The scheduled maintenance has been completed.
Dec 12, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 21:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T2 & T3 Update Release will be deployed on the Production environment. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T2 & T3 Update Release will be deployed in Production on 12/11/2019.

Window: 12/11/2019, 9:00 PM to 12/12/2019, 1:00 AM Eastern

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

https://ellucian.force.com/clients/s/article/Colleague-Releases-November-26-2019
https://ellucian.force.com/clients/a111M00000Pa6Dn
https://ellucian.force.com/clients/a111M00000NgPl6
https://ellucian.force.com/clients/a111M00000NgPl6

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success
Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Dec 10, 15:35 EST
Dec 11, 2019
Completed - The scheduled maintenance has been completed.
Dec 11, 23:55 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 21:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** Asia Pacific region only **
12/11/2019 @ 11:00 a.m to 12/11/2019 @ 12:00 pm Eastern

** EU, US & Canada regions **
12/11/2019 @ 9:00 p.m to 12/11/2019 @ 11:55 p.m Eastern

Activity: Deploy release in the Test and Production environments.

Impact: There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or occasional disconnects.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://ellucian.force.com/clients/a111M00000PaQFy

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Dec 5, 14:05 EST
Completed - The scheduled maintenance has been completed.
Dec 11, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 08:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advise in the cloud, this notice is to inform you of plans to upgrade your Ellucian CRM deployment(s) within the Ellucian Cloud.
 
TARGETED NON-PROD UPGRADE WINDOW:
Ellucian CRM Advise Non-Prod, December 2, 2019 - December 10, 2019
 
Your specific date and time - including duration - will be shared directly with you via your Ellucian CRM distribution email following this message.

For all customers with Prod environments, to mitigate upgrade risk, Ellucian will be cloning your Prod environment down to your Non-Prod environment(s). If configurations are present within your Non-Prod environment(s) that you wish to retain, please act by transferring these configurations into your Prod environment. Ellucian Cloud Engineers are not responsible for transferring any configurations.
 
You will be required to transfer configurations prior to December 2, 2019. If you do not receive an email outlining your specific date and time, please contact your Customer Success Manager. If you are an implementing client, please contact your Ellucian Project Manager.
 
TARGETED PROD UPGRADE WINDOW:
Ellucian CRM Advise Prod, January 5, 2020 - January 8, 2020
 
Your specific date and time - including duration - will be shared directly with you via your Ellucian CRM distribution email following this message.
 
USER ACCEPTANCE TESTING:
Ellucian will continue to provide a standard 3-week testing period between Non-Prod and Prod upgrades, per our SaaS policy. The goal of the testing period is to verify that current business operations are unimpeded after the upgrade. New functionality is delivered turned off and may be configured after the upgrade.
 
Should you encounter issues during testing, please contact Action Line. Also note that during the testing period cloning requests will not be accommodated.
 
RELEASE INFORMATION:
Release information, including upgrade windows, may be found at:
https://ellucian.force.com/clients/s/releases/a111M00000O5FRFQA3/ellucian-crm-advise-30

IMPORTANT INFORMATION:
The release of Ellucian CRM Advise 3.0 will also update the Microsoft Dynamics CRM version from 8.x to 9.0. This update will no longer support the use of Email Router as this is now a deprecated and an unsupported function of Microsoft Dynamics CRM.

All Ellucian CRM customers must configure Server Side-Synchronization to continue the use of non-bulk email sends from their Ellucian CRM environments.

Details on how to configure Server-Side Synchronization may be found at:
https://ellucian.force.com/clients/s/article/CRM-9-0-Server-Side-Synchronization

Additionally, this release of Ellucian CRM Recruit 3.0 will also update our Microsoft AD FS version from 3.x to 4.0. This update will require all Ellucian CRM customers using Single-Sign On (SSO) to add new metadata federation endpoints to their existing AD FS, Azure AD, or Ellucian Ethos Identity Service. All Ellucian CRM customers using SSO must configure the new metadata federation endpoints to have a seamless transition to their newly upgraded environments.

Details on how to configure metadata federation endpoint may be found at:
https://ellucian.force.com/clients/s/article/Ellucian-CRM-Metadata-Federation-Endpoints

If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.
 
Thank you,
Ellucian Cloud Team
Nov 22, 15:02 EST
Dec 10, 2019
Completed - The scheduled maintenance has been completed.
Dec 10, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 21:01 EST
Scheduled - ELLUCIAN CLOUD SERVICES
 
Please be advised that the Ellucian Colleague SaaS T3 Patch Release Updates will be deployed on the Non-Production environments. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T3 Patch Release Updates will be deployed in Non-Production on 12/10/2019 and the same update will be deployed in Production on 12/11/2019 at 9:00 pm EST.
 
Window: 12/10/2019, 9:00 PM to 12/10/2019, 11:00 PM Eastern
 
Impact: The Non-Production environments will be unavailable during the maintenance window.
 
Documentation: Please refer to the following article for the details in this release:

https://ellucian.force.com/clients/a111M00000Pa6Dn
https://ellucian.force.com/clients/a111M00000NgPl6
https://ellucian.force.com/clients/a111M00000NgPl6

Dependencies: None
 
Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.
 
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activities during and after maintenance is completed to confirm all services are operating correctly.
 
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
 
Thank You,
Your Ellucian Cloud Services Team
Dec 9, 14:31 EST
Dec 9, 2019
Completed - The scheduled maintenance has been completed.
Dec 9, 23:59 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 20:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing support for customers using Ellucian Analytics we are continuing to deliver fixes for critical issues as needed. This notification details the maintenance timeline and planned work.

Window: 12/09/2019 @ 8 p.m. Eastern to 12/09/2019 @ 11:59 p.m. Eastern

Activity: Deploy Hot-Fix into Test and Production environments

Impact: The environments will be unavailable during the maintenance window.

Documentation: Release documentation can be found on the Ellucian Customer Center :

https://ellucian.force.com/clients/a111M00000PaIm2

Dependencies: None

Customer Action: Please make sure no Analytics Load Pipeline jobs are in progress nor scheduled to begin during the maintenance window. While Analytics Refresh Pipeline job may run during the maintenance window, any job errors during the maintenance window should be ignored as all data will be refreshed during the next successful refresh job.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Dec 5, 20:02 EST
Dec 8, 2019

No incidents reported.

Dec 7, 2019

No incidents reported.

Dec 6, 2019
Completed - The scheduled maintenance has been completed.
Dec 6, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 08:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, this notice is to inform you of plans to upgrade your Ellucian CRM deployment(s) within the Ellucian Cloud.
 
TARGETED NON-PROD UPGRADE WINDOW:
Ellucian CRM Recruit Non-Prod, November 21, 2019 - December 5, 2019
 
Specific timing (upgrade date and its duration) for your institution will be shared directly with you via your Ellucian CRM distribution email by Tuesday, November 19, 2019 by 5 PM EST.

For all customers with Prod environments, to mitigate upgrade risk, Ellucian will be cloning your Prod environment down to your Non-Prod environment. If configurations are present within your Non-Prod environment that you wish to retain, please act by transferring these configurations into your Prod environment. Ellucian Cloud Engineers are not responsible for transferring any configurations.
 
You will be required to transfer configurations prior to November 21, 2019. If you do not receive an email outlining your specific date and time, please contact your Customer Success Manager. If you are an implementing client, please contact your Ellucian Project Manager.
 
TARGETED PROD UPGRADE WINDOW:
Ellucian CRM Recruit Prod, December 16, 2019 - December 30, 2019
 
Specific timing (upgrade date and its duration) for your institution will be shared directly with you via your Ellucian CRM distribution email prior to the upgrade window.
 
USER ACCEPTANCE TESTING:
Ellucian will continue to provide a standard 3-week testing period between Non-Prod and Prod upgrades, per our SaaS policy. The goal of the testing period is to verify that current business operations are unimpeded after the upgrade. New functionality is delivered turned off and may be configured after the upgrade.
 
Should you encounter issues during testing, please contact Action Line. Please note that during the testing period cloning requests will not be accommodated.
 
RELEASE INFORMATION:
Release information may be found at: https://ellucian.force.com/clients/s/releases/a111M00000NmU6gQAF/recruit60

IMPORTANT INFORMATION:
The release of Ellucian CRM Recruit 6.0 will also update the Microsoft Dynamics CRM version from 8.x to 9.0. This update will no longer support the use of Email Router as this is now a deprecated and unsupported function of Microsoft Dynamics CRM.

All Ellucian CRM customers must configure Server Side-Synchronization to continue the use of non-bulk email sends from their Ellucian CRM environments.

Details on how to configure Server-Side Synchronization may be found at:
https://ellucian.force.com/clients/s/article/CRM-9-0-Server-Side-Synchronization
 
If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.
 
Thank you,
Ellucian Cloud Team
Nov 13, 15:18 EST
Dec 5, 2019
Completed - The scheduled maintenance has been completed.
Dec 5, 11:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 09:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ecommunities.ellucian.com/message/277874#277874

WINDOW: 
*** Australia customers ***
Starting Friday, 6 December 2019 at 01:00 GMT+11 and concluding by Friday, 6 December 2019 at 03:00 GMT+10

*** New Zealand customers ***
Starting Friday, 6 December 2019 at 03:00 GMT+13 and concluding by Friday, 6 December 2019 at 05:00 GMT+13

IMPACT:
This MU impacts all Ellucian CRM Advance Prod environments in the Australia and New Zealand regions. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Dec 3, 17:01 EST
Completed - The scheduled maintenance has been completed.
Dec 5, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 00:01 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Elevate 8.19.0.2 will be deployed to the Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the US only ***
Thursday December 5th - starting at 4:00 a.m. Eastern and concluding on Thursday December 5th at 8:00 a.m. Eastern.
*** This notification is for our customers in the Canada region only ***
Thursday December 5th - starting at 12:00 a.m. Eastern and concluding on Thursday December 5th at 4:00 a.m Eastern.

Activity: Deploy Elevate release 8.19.0.2 to the Production environment.

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on https://resources.elluciancloud.com/bundle/elevate_rel_release_notes_d_elevate/page/c_eq_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment, Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Dec 4, 13:02 EST
Completed - The scheduled maintenance has been completed.
Dec 5, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 21:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised of the Ellucian Banner SaaS Oct/Nov 2019 Release Updates to be deployed on the Production environment. This notification details the maintenance timeline and planned work.

The Ellucian Banner SaaS Oct/Nov 2019 Release Updates will be deployed in Production on 12/04/2019 at 9:00 PM Eastern.

Window: 12/04/2019, 9:00 PM to 12/05/2019, 7:00 AM Eastern

Impact: Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

https://ellucian.force.com/clients/a111M00000NgMIH
https://ellucian.force.com/clients/a111M00000NgKrA
https://ellucian.force.com/clients/a111M00000NgThl
https://ellucian.force.com/clients/a111M00000Ng5YA
https://ellucian.force.com/clients/a111M00000Ne6bZ
https://ellucian.force.com/clients/a111M00000NdxB6
https://ellucian.force.com/clients/a111M00000OZQUA
https://ellucian.force.com/clients/a111M00000Nf1AO
https://ellucian.force.com/clients/a111M00000NfFDz
https://ellucian.force.com/clients/a111M00000OZQUF
https://ellucian.force.com/clients/a111M00000NfFE9
https://ellucian.force.com/clients/a111M00000OZQUK
https://ellucian.force.com/clients/a111M00000NexGj
https://ellucian.force.com/clients/a111M00000Nfoe9
https://ellucian.force.com/clients/s/contentdocument/0691M000005zMQAQA2
https://ellucian.force.com/clients/s/contentdocument/0691M000005zMSQQA2

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Nov 26, 14:33 EST
Completed - The scheduled maintenance has been completed.
Dec 5, 02:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 23:30 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian is deploying Send App Maintenance Update in the eTranscripts Production environment. This update provides a hotfix for eTranscripts Send App to support Grails 3.3.2 for Banner Student eTranscripts API 9.2, to be available in a future release.

Note: eTranscripts Banner, Colleague and Power Campus will not be directly impacted. However, Ellucian recommends all clients to place a test order from the vendor site to cloud application (https://etranscripts.elluciancloud.com/) and ensure the order gets fulfilled.
Window: 12/04/2019 @ 11:30 p.m. Eastern to 12/05/2019 @ 02:30 a.m. Eastern. During maintenance window, eTranscripts Production environment will not be available.

Activity: Deploy Send App to eTranscripts Production environment.

Impact: No impact

Dependencies: None

Client Action: Ellucian recommends all clients to place a test order from the vendor site to cloud application (https://etranscripts.elluciancloud.com/) and ensure the order gets fulfilled.
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Dec 3, 13:02 EST
Dec 4, 2019
Completed - The scheduled maintenance has been completed.
Dec 4, 22:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 20:01 EST
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ecommunities.ellucian.com/message/277874#277874

WINDOW:
*** United States, Canada, and Latin America customers ***
Starting Wednesday, December 4, 2019 at 8:00 PM EST and concluding by Wednesday, December 4, 2019 at 10:00 PM EST

*** Europe customers ***
Starting Thursday, 5 December 2019 at 01:00 GMT+0 and concluding by Thursday, 5 December 2019 at 03:00 GMT+0

*** Middle East customers ***
Starting Thursday, 5 December 2019 at 05:00 GMT+4 and concluding by Thursday, 5 December 2019 at 07:00 GMT+4

IMPACT:
This MU impacts all Ellucian CRM Advance Prod environments in the United States, Canada, Latin America, Europe, and Middle East regions. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Dec 3, 17:00 EST
Dec 3, 2019
Completed - The scheduled maintenance has been completed.
Dec 3, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 13:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Quercus 8.19.0.2 will be deployed to the Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the EMEA region only ***
Tuesday December 3rd - starting at 6:00 p.m. GMT and concluding on Tuesday December 3rd at 10:00 p.m GMT.

Activity: Deploy Quercus release 8.19.0.2 to the Production environment.

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on: https://resources.elluciancloud.com/bundle/elevate_rel_release_notes_d_quercus/page/c_eq_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Dec 2, 11:00 EST
Completed - The scheduled maintenance has been completed.
Dec 3, 16:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 14:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ecommunities.ellucian.com/message/277874#277874

WINDOW: 
*** United States, Canada, and Latin America customers ***
Starting Tuesday, December 3, 2019 at 2:00 PM EST and concluding by Tuesday, December 3, 2019 at 4:00 PM EST

*** Europe customers ***
Starting Tuesday, 3 December 2019 at 19:00 GMT+0 and concluding by Tuesday, 3 December 2019 at 21:00 GMT+0

*** Middle East customers ***
Starting Tuesday, 3 December 2019 at 23:00 GMT+4 and concluding by Wednesday, 4 December 2019 at 01:00 GMT+4

*** Australia customers ***
Starting Wednesday, 4 December 2019 at 06:00 GMT+11 and concluding by Wednesday, 4 December 2019 at 08:00 GMT+11

*** New Zealand customers ***
Starting Wednesday, 4 December 2019 at 08:00 GMT+13 and concluding by Wednesday, 4 December 2019 at 10:00 GMT+13

IMPACT:
This MU only impacts Ellucian CRM Advance Non-Prod environments. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Dec 2, 17:06 EST
Completed - The scheduled maintenance has been completed.
Dec 3, 13:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 09:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Quercus 8.19.0.2 will be deployed to the Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the Asia Pacific region only ***
Tuesday December 3rd - starting at 2:00 p.m. GMT and concluding on Tuesday December 3rd at 6:00 p.m GMT.

Activity: Deploy Quercus release 8.19.0.2 to the Production environment.

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on: https://resources.elluciancloud.com/bundle/elevate_rel_release_notes_d_quercus/page/c_eq_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Dec 2, 11:01 EST
Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019

No incidents reported.

Nov 28, 2019
Completed - The scheduled maintenance has been completed.
Nov 28, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 00:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Elevate 8.19.0.2 will be deployed to the Test environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the US only ***
Thursday November 28th - starting at 4:00 a.m. Eastern and concluding on Thursday November 28th at 8:00 a.m. Eastern.
*** This notification is for our customers in the Canada region only ***
Thursday November 28th - starting at 12:00 a.m. Eastern and concluding on Thursday November 28th at 4:00 a.m Eastern.

Activity: Deploy Elevate release 8.19.0.2 to the Test environment.

Impact: The Test environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on https://resources.elluciancloud.com/bundle/elevate_rel_release_notes_d_elevate/page/c_eq_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment, Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Please note: Planned roll-out to production December 5th

Thank You,
Your Ellucian Cloud Services Team
Nov 26, 17:01 EST
Completed - The scheduled maintenance has been completed.
Nov 28, 03:00 EST
Update - This notice is to inform you that the Ellucian Intelligent Learning Platform 4.X Maintenance Release - Production Environment is extended by one hour
Nov 28, 01:58 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 20:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Intelligent Learning Platform 4.X application will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Note: The Release will be deployed in Production on November 27, 2019.

Window:
** Asia Pacific region only **
11/27/2019 @ 10:00 a.m to 11/27/2019 @ 11:59 a.m Eastern
** EU, US & Canada regions **
11/27/2019 @ 8:00 p.m to 11/28/2019 @ 02:00 a.m Eastern


Activity: Deploy release in the Production environment


Impact: ILP SaaS 4.X Production environment will be unavailable during the maintenance window

Documentation: Release documentation can be found on the Ellucian Customer Center:
https://ellucian.force.com/clients/a111M00000NemYh

Dependencies: None


Customer Action: There is no action required by Customers. This announcement is for informational purposes only

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Nov 22, 10:38 EST