Ellucian Cloud Status
All Systems Operational

About This Site

Ellucian Cloud planned maintenance or unplanned service impacting events affecting multiple client production systems are announced and logged on this page.

To report production system outages or request immediate attention of the Ellucian Enterprise Operations Center (EOC) please call:
+1 (844) 358-7222 (US/Canada Toll Free) or +1 (407) 215-3970 (International Toll), Use Prompt 3

Application Hosting Services (AHS) Operational
Ellucian SaaS Operational
Ellucian Banner SaaS Operational
Ellucian Colleague SaaS Operational
Ellucian Advance (APAC) Operational
Ellucian Advance (EMEA) Operational
Ellucian Advance (LAC) Operational
Ellucian Advance Operational
Ellucian Advise (APAC) Operational
Ellucian Advise (EMEA) Operational
Ellucian Advise (LAC) Operational
Ellucian Advise Operational
Ellucian Cross Registration Operational
Ellucian Elevate Operational
Ellucian eTranscripts Operational
Ellucian Experience (U.S.) Operational
Ellucian Experience (APAC) Operational
Ellucian Experience (CA) Operational
Ellucian Experience (EMEA) Operational
Ellucian Mobile Cloud Operational
Ellucian Recruit (APAC) Operational
Ellucian Recruit (EMEA) Operational
Ellucian Recruit (LAC) Operational
Ellucian Recruit Operational
Ellucian Quercus (EMEA) Operational
Ellucian Quercus (APAC) Operational
Ellucian Insights Operational
Ellucian Intelligent Learning Platform - APAC Operational
Ellucian Intelligent Learning Platform - EMEA Operational
Ellucian Intelligent Learning Platform - United States/Canada/Latin America ? Operational
Ellucian Theme Editor Operational
Ellucian Workflow - Australia Operational
Ellucian Workflow - Canada Operational
Ellucian Workflow - Europe Operational
Ellucian Workflow - Middle East Operational
Ellucian Workflow - U.S. Operational
Financial Aid FM Need Analysis Calculation Service Operational
College Board IM Need Analysis Calculation Service (INAS) Operational
Ellucian Ethos Platform Operational
Ellucian Analytics - Canada Operational
Ellucian Analytics - Europe Operational
Ellucian Analytics - U.S. Operational
Ethos Data Access - Australia Operational
Ethos Data Access - Canada Operational
Ethos Data Access - Europe Operational
Ethos Data Access - U.S. Operational
Ethos Data Connect - U.S. Operational
Ethos Extend Operational
Ethos Identity Federation Services - APAC Operational
Ethos Identity Federation Services - EMEA Operational
Ethos Identity Federation Services - US/Canada Operational
Ethos Integration - Australia Operational
Ethos Integration - Canada Operational
Ethos Integration - Europe Operational
Ethos Integration - U.S. Operational
Ethos User Provisioning - APAC Operational
Ethos User Provisioning - EMEA Operational
Ethos User Provisioning - US/Canada Operational
Ellucian Person Manager - APAC Operational
Ellucian Person Manager - EMEA Operational
Ellucian Person Manager - U.S. Operational
Monitoring Operational
AWS Health Status ? Operational
AWS ec2-us-east-1 Operational
AWS ec2-us-west-2 Operational
AWS ec2-eu-west-1 Operational
AWS ec2-ca-central-1 Operational
AWS rds-us-east-1 Operational
AWS rds-us-west-2 Operational
AWS rds-eu-west-1 Operational
AWS rds-ca-central-1 Operational
AWS s3-us-standard Operational
AWS route53 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus Upgrade 8.33.0.1 will be deployed to the Non-Production environment. This notification details the maintenance timeline and planned work.

Window:
*** This notification is for our customers in the EMEA region only ***
Wednesday, 28th February- starting at 12:30 a.m. GMT and concluding on Wednesday, 28th February at 4:30 a.m. GMT.

NOTE: The Production deployment is currently scheduled for Saturday, March 2 at 10 AM GMT

Activity: Deploy Quercus Upgrade 8.33.0.1 to the Non-Production environment.

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Release information can be found in the customer center: https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=4f634c6447a0c65024ade731e36d43b8

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will carefully monitor all activity during and after maintenance to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Posted on Feb 26, 2024 - 09:01 EST
Infrastructure Maintenance Notification Quercus -EMEA Region Feb 27, 2024 23:00 - Feb 28, 2024 01:00 EST
ELLUCIAN CLOUD SERVICES
Please be advised that a required infrastructure update will be performed in the Non-Production Quercus environments.

Window:
** EMEA region only**
Wednesday, 28th February 2024 at 4:00 a.m. GMT to Wednesday, 28th February at: 6:00 a.m. GMT

Activity: Perform infrastructure updates for the Quercus Non-Production environments.

Impact: Users will experience an outage during the outlined deployment window

Client Action: None

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Posted on Feb 26, 2024 - 09:03 EST
ELLUCIAN CLOUD SERVICES
Please be advised that a required infrastructure update will be performed in the Elevate Non-Production environments.

Window:
** Canada region only**
Wednesday, 28th February 2024 at 1:00 a.m. EST to Wednesday, 28th February at 3:00 a.m. EST

***US and US2 region only***
Wednesday, 28th February 2024 at 3:00 a.m. EST to Wednesday, 28th February at 5:00 a.m. EST

Additional information: The infrastructure update to Elevate Production environments is scheduled for Saturday, March 2nd 2024

Activity: Perform infrastructure updates for the Elevate Non-Production environments.

Impact: Users will experience an outage during the outlined deployment window

Client Action: None

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Posted on Feb 26, 2024 - 17:01 EST
ELLUCIAN CLOUD SERVICES
Please be advised that the Ellucian Intelligent Learning Platform 5.9.1 Release will be deployed to the Production environment. This notification details the maintenance timeline and planned work.
 
Window:
*** APAC customers ***
February 29th, 2024 at 2:00 AM AEDT to February 29th, 2024 at 3:00 AM AEDT.

Activity: Deploy 5.9.1 release in the Production environment.

Impact: ILP SaaS Production environment will be unavailable during the maintenance window

Release documentation can be found in the Ellucian Customer Center.

Customer Center URL: https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=b5123e29870739509120840e0ebb35d8

Dependencies: None
 
Customer Action: To subscribe to this release and any potential updates go to the customer center URL and click subscribe in the upper right hand corner of the form - https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=b5123e29870739509120840e0ebb35d8
 
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
 
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
 
Thank You,
Ellucian Cloud Services Team

Posted on Feb 26, 2024 - 13:08 EST
ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** Asia Pacific region only **
Thursday, 29 February 2024 at 2:00 a.m. AEDT to Thursday, 29 February 2024 at 4:00 a.m. AEDT

Activity: Deploy release in the Test and Production environments.

Impact: There is no downtime expected while the update is being deployed. Since work is being performed on the environment there is a chance of intermittent slowness or occasional disconnects.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=ad1d144f87908e1c6fd864ed0ebb35ab

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Posted on Feb 26, 2024 - 13:10 EST
ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

** US region **
Wednesday, 28 February 2024 at 9:00 p.m. to Thursday, 29 February 2024 at 1:00 a.m. Eastern

** Canada region **
Wednesday, 28 February 2024 at 9:00 p.m. to Thursday, 29 February 2024 at 1:00 a.m. Eastern

Activity: Deploy Ethos Integration release in the Test and Production environments.

Impact: Ethos Data Access is not expected to be impacted by this update.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Posted on Feb 26, 2024 - 13:09 EST
ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** US region **
Wednesday, 28 February 2024 at 9:00 p.m. to Thursday, 29 February 2024 at 1:00 a.m. Eastern

** Canada region **
Wednesday, 28 February 2024 at 9:00 p.m. to Thursday, 29 February 2024 at 1:00 a.m. Eastern

** EU region **
Thursday, 29 February 2024 at 2:00 a.m. GMT to Thursday, 29 February 2024 at 6:00 a.m. GMT

** ME region **
Thursday, 29 February 2024 at 6:00 a.m. GST to Thursday, 29 February 2024 at 10:00 a.m. GST

Activity: Deploy release in the Test and Production environments.

Impact:
Impact: There is no downtime expected while the update is being deployed. Since work is being performed on the environment there is a chance of intermittent slowness or occasional disconnects.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=ad1d144f87908e1c6fd864ed0ebb35ab


Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Posted on Feb 26, 2024 - 13:07 EST
ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** US region **
Wednesday, 28 February 2024 at 9:00 p.m. to Thursday, 29 February 2024 at 1:00 a.m. Eastern

** Canada region **
Wednesday, 28 February 2024 at 9:00 p.m. to Thursday, 29 February 2024 at 1:00 a.m. Eastern

Activity: Deploy Ethos Integration release in the Test and Production environments.

Impact: Ellucian Workflow is not expected to be impacted by this update.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Posted on Feb 26, 2024 - 13:06 EST
ELLUCIAN CLOUD SERVICES
Please be advised that the Ellucian Intelligent Learning Platform 5.9.1 Release will be deployed to the Production environment. This notification details the maintenance timeline and planned work.
 
Window:
*** EMEA customers ***
February 29th, 2024 at 2:00 AM GMT to February 29th, 2024 at 7:00 AM GMT .

Activity: Deploy 5.9.1 release in the Production environment.

Impact: ILP SaaS Production environment will be unavailable during the maintenance window

Release documentation can be found in the Ellucian Customer Center.

Customer Center URL: https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=b5123e29870739509120840e0ebb35d8

Dependencies: None
 
Customer Action: To subscribe to this release and any potential updates go to the customer center URL and click subscribe in the upper right hand corner of the form - https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=b5123e29870739509120840e0ebb35d8
 
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
 
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
 
Thank You,
Ellucian Cloud Services Team

Posted on Feb 26, 2024 - 13:03 EST
ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** US region **
Wednesday, 28 February 2024 at 9:00 p.m. to Thursday, 29 February 2024 at 1:00 a.m. Eastern

** Canada region **
Wednesday, 28 February 2024 at 9:00 p.m. to Thursday, 29 February 2024 at 1:00 a.m. Eastern

Activity: Deploy Ethos Integration release in the Test and Production environments.

Impact: Ellucian Experience is not expected to be impacted by this update.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Posted on Feb 26, 2024 - 13:15 EST
Informational Notice - Ethos Integration Maintenance – (US) Feb 28, 2024 21:00 - Feb 29, 2024 01:00 EST
ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** US region **
Wednesday, 28 February 2024 at 9:00 p.m. to Thursday, 29 February 2024 at 1:00 a.m. Eastern

Activity: Deploy Ethos Integration release in the Test and Production environments.

Impact: Ethos Data Connect is not expected to be impacted by this update.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Posted on Feb 26, 2024 - 13:18 EST
ELLUCIAN CLOUD SERVICES
Please be advised that the Ellucian Intelligent Learning Platform 5.9.1 Release will be deployed to the Production environment. This notification details the maintenance timeline and planned work.
 
Window:
*** US/Canada customers ***
February 28th, 2024 at 9:00 PM EST to February 29th, 2024 at 2:00 AM EST

Activity: Deploy 5.9.1 release in the Production environment.

Impact: ILP SaaS Production environment will be unavailable during the maintenance window

Release documentation can be found in the Ellucian Customer Center.

Customer Center URL: https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=b5123e29870739509120840e0ebb35d8

Dependencies: None
 
Customer Action: To subscribe to this release and any potential updates, go to the customer center URL and click subscribe in the upper right hand corner of the form - https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=b5123e29870739509120840e0ebb35d8
 
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
 
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
 
Thank You,
Ellucian Cloud Services Team

Posted on Feb 26, 2024 - 13:10 EST
Past Incidents
Feb 26, 2024
Completed - The scheduled maintenance has been completed.
Feb 26, 13:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 10:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ellucian Experience will be deployed in the Test environment. This notification details the maintenance timeline and planned work.
Window: Monday, 26 February 2024 at 10:00 am to Monday, 26 February 2024 at 1:00 pm Eastern
Note: This update will be deployed to the Production environment on Thursday, 29 February (EU) & Friday, 1 March (US, CA, ME, APAC) 2024.

Impact: Downtime is not expected during this release, but performance may be decreased during the deployment window.

Documentation: Release details can be found within the Ellucian Documentation site:
https://resources.elluciancloud.com/bundle/ellucian_experience/page/c_rel_notes_1_69_experience.html


Customer Action: No customer actions are required for this release.
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
Thank You,
Your Ellucian Cloud Services Team

Feb 23, 14:00 EST
Feb 25, 2024
Completed - The scheduled maintenance has been completed.
Feb 25, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 20:30 EST
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Elevate Upgrade 8.33 will be deployed to the Production environment. This notification details the maintenance timeline and planned work.

Window:
*** This notification is for our customers in the US only ***
Saturday, 24th February, starting at 11:30 p.m. Eastern and concluding on Sunday, 25th February at 3:30 a.m. Eastern.

*** This notification is for our customers in the US2 only *** ( ACCS schools only)
Sunday, 25th February, starting at 4:00 a.m. Eastern and concluding on Sunday, 25th February, at 7:00 a.m. Eastern.

*** This notification is for our customers in the Canada region only ***
Saturday, 24th February, starting at 8:30 p.m. Eastern and concluding on Sunday, 25th February, at 10:30 p.m. Eastern.

Activity: Deploy Elevate Upgrade 8.33 to the Production environment.

Impact: The Production environment will be unavailable during the maintenance window.

Release documentation: https://resources.elluciancloud.com/bundle/elevate_rel_release_notes/page/c_83300_release_notes.html

Dependencies: None.

Client Action: Subscribe to the release in the customer center for live updates regarding this release. https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=3fe5e6b38744021c99ecca65dabb3542

The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Ellucian Cloud Services Team

Feb 23, 13:00 EST
Feb 24, 2024
Completed - The scheduled maintenance has been completed.
Feb 24, 07:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 05:30 EST
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus Upgrade 8.33 will be deployed to the Production environment. This notification details the maintenance timeline and planned work.

Window:
*** This notification is for our customers in the APAC region only ***
Saturday, February 24th - starting at 9:30 p.m. AEDT and concluding on Saturday, February 24th at 11:30 p.m. AEDT.

Activity: Deploy Quercus Upgrade 8.33 to the Production environment.

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link :
https://resources.elluciancloud.com/bundle/quercus_rel_aus_release_notes/page/c_83300_au_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will carefully monitor all activity during and after maintenance to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank You,
Ellucian Cloud Services Team

Feb 22, 21:49 EST
Completed - The scheduled maintenance has been completed.
Feb 24, 00:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 20:30 EST
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus Upgrade 8.33 will be deployed to the Production environment. This notification details the maintenance timeline and planned work.

Window:
*** This notification is for our customers in the EMEA region only ***
Saturday, 24th February- starting at 1:30 a.m. GMT and concluding on Saturday, 24th February at 5:30 a.m. GMT.

Activity: Deploy Quercus Upgrade 8.33 to the Production environment.

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link:
https://resources.elluciancloud.com/bundle/quercus_rel_release_notes/page/c_83300_release_notes.html

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will carefully monitor all activity during and after maintenance to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Feb 22, 19:51 EST
Feb 23, 2024
Completed - The scheduled maintenance has been completed.
Feb 23, 12:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 02:00 EST
Update - "The original post indicated that there were customer actions required for this update and to check the release notes for details. This was posted in error. There are no customer actions required for this update. "
Feb 21, 17:32 EST
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Insights will be deployed in your non-production environment. This notification details the maintenance timeline and planned work.

Window:

Friday, 23 February 2024 at 2:00 a.m. to Friday, 23 February 2024 at 12:00 p.m. Eastern

Activity: Deploy release in non-production environment.

Impact: There will be no downtime for this update.

Documentation: Release documentation can be found on The Ellucian Customer Center. https://resources.elluciancloud.com/bundle/ellucian_insights_rel_release_notes/page/c_release_notes_insights_1100.html

Dependencies: None.

Client Action: Multiple actions are required. Please see the release documentation for all applicable actions.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Feb 21, 16:31 EST
Completed - The scheduled maintenance has been completed.
Feb 23, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 20:00 EST
Update - "The original post indicated that there were customer actions required for this update and to check the release notes for details. This was posted in error. There are no customer actions required for this update. "
Feb 21, 17:30 EST
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Insights will be deployed in your production environment. This notification details the maintenance timeline and planned work.

Window:

Thursday, 22 February 2024 at 8:00 p.m. to Friday, 23 February 2024 at 5:00 a.m. Eastern

Activity: Deploy release in production environment.

Impact:
There is no downtime expected during the upgrade window.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://resources.elluciancloud.com/bundle/ellucian_insights_rel_release_notes/page/c_release_notes_insights_1100.html

Dependencies: None.

Client Action: Multiple actions are required. Please see the release documentation for all applicable actions.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Feb 21, 16:00 EST
Completed - The scheduled maintenance has been completed.
Feb 23, 04:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 20:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Workflow will be deployed in the 2.0 Test environment for all United States and Canadian customers. This notification details the maintenance timeline and planned work.

Window:
** US region only**
Thursday, 22 February 2024 @ 8 p.m. Eastern to Friday, 23 February 2024 @ 4:00 a.m. Eastern

Note: This Maintenance Update will be deployed in Production on Thursday, 14 March 2024.

Activity: Deploy release into Ellucian Workflow Test environment

Impact: There will be downtime experienced in the 2.0 test environment while the update is being deployed.

Documentation: Release documentation can be found on The Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=5aa8480087804e106fd864ed0ebb35d5

Client Action: None

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Feb 13, 12:20 EST
Completed - The scheduled maintenance has been completed.
Feb 23, 01:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 22:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ethos Data Access will be deployed in the Production environment. This notification details the maintenance timeline and planned work.
Window:
** US and CA Regions **
Thursday, 22 February 2024 at 10:00 PM Eastern to Friday, 23 February 2024 at 1:00 AM Eastern

** EU Region **
Friday, 23 February 2024 at 3:00 AM GMT to Friday, 23 February 2024 at 6:00 AM GMT

Activity: Deploy release in the Production environment.

Documentation: Release documentation can be found on the Ellucian Customer Center
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=7b0ad6e287aff5d899ecca65dabb359f

Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads or Analytics loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.

Dependencies: None

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Feb 20, 13:14 EST
Completed - The scheduled maintenance has been completed.
Feb 23, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 22:01 EST
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing support for customers using Ethos Data Access we are continuing to deliver fixes for critical issues as needed. This notification details the maintenance timeline and planned work.

** US and CA Regions **
Thursday, 22 February 2024 at 10:00 PM Eastern to Friday, 23 February 2024 at 1:00 AM Eastern

** EU Region **
Friday, 23 February 2024 at 3:00 AM GMT to Friday, 23 February 2024 at 6:00 AM GMT
Activity: Deploy Data Access upgrade in the Production Environment.

Impact: The Data Access environment will be unavailable during the maintenance window. Experience customers who try to access the Housing Card will receive a message instructing them to contact their admin. Experience customers who have developed any extensions using Data Access will be unable to access those extensions during the maintenance window.

Dependencies: None

Customer Action: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Feb 20, 13:06 EST
Feb 22, 2024
Completed - The scheduled maintenance has been completed.
Feb 22, 17:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 14:30 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ethos Data Connect will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window: Thursday, 22 February 2024 at 2:30 pm Eastern to Thursday, 22 February 2024 at 5:30 pm Eastern

Impact: Downtime is not expected during this release, but performance may be decreased during the deployment window.

Release details can be found within the Ellucian Customer Center site:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=0ed467c087c0ca906c71ca27dabb3545


Customer Action: Please see the release documentation for required actions.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Feb 20, 14:00 EST
Completed - The scheduled maintenance has been completed.
Feb 22, 12:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 09:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES


Please be advised that a Maintenance Update for Ethos Data Access will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

​​Window:
** AU Region **
Friday, 23 February 2024 at 1:00 AM AEDT to Friday, 23 February 2024 at 4:00 AM AEDT ​

Activity: Deploy release in the Production environment.

Documentation: Release documentation can be found on the Ellucian Customer Center
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=7b0ad6e287aff5d899ecca65dabb359f

Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads or Analytics loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.

​Dependencies: None

​Customer Action: There is no action required by customers. This announcement is for informational purposes only.

​Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

​Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Feb 20, 13:14 EST
Completed - The scheduled maintenance has been completed.
Feb 22, 12:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 09:01 EST
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing support for customers using Ethos Data Access and any products that rely on Ethos Data Access, we are continuing to deliver fixes for critical issues as needed. This notification details the maintenance timeline and planned work.

Activity: Deploy Data Access upgrade in the Production Environment.

** AU Region **
Friday, 23 February 2024 at 1:00 AM AEDT to Friday, 23 February 2024 at 4:00 AM AEDT ​

Impact: The Data Access environment will be unavailable during the maintenance window. Experience customers who try to access the Housing Card will receive a message instructing them to contact their admin. Experience customers who have developed any extensions using Data Access will be unable to access those extensions during the maintenance window.

Dependencies: None

Customer Action: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Feb 20, 13:11 EST
Completed - The scheduled maintenance has been completed.
Feb 22, 11:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 09:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Recruit Production. This notification details the maintenance timeline and planned work.

Details about the Defects and Enhancements included in this update can be found here:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=4306e2df8701b5d81d8e620e0ebb3591

*** Singapore customers ***
Starting Thursday, 22 February 2024, at 10:00 PM GMT+8 and concluding by Friday, 23 February 2024, at 12:01 AM GMT+8.

*** Australia customers ***
Starting Friday, 23 February 2024, at 1:00 AM AEDT and concluding by Friday, 23 February 2024, at 3:00 AM AEDT.

There is no expected downtime during the MU; However, you may experience intermittent slowness or an occasional disconnect to your environment.

Should you encounter issues after this MU, please contact Action Line. If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank you,
Ellucian Cloud Team

Feb 20, 06:01 EST
Completed - The scheduled maintenance has been completed.
Feb 22, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 20:30 EST
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Elevate Upgrade 8.33 will be deployed to the Non-Production environment. This notification details the maintenance timeline and planned work.

Window:
*** This notification is for our customers in the US only ***
Wednesday, 21st February, starting at 11:30 p.m. Eastern and concluding on Thursday, 22nd February at 3:30 a.m. Eastern.

*** This notification is for our customers in the US2 only *** ( ACCS schools only)
Thursday, 22nd February, starting at 4:00 a.m. Eastern and concluding on Thursday, 22nd February, at 7:00 a.m. Eastern.

*** This notification is for our customers in the Canada region only ***
Wednesday, 21st February,, starting at 8:30 p.m. Eastern and concluding on Wednesday, 21st February, at 10:30 p.m. Eastern.

Activity: Deploy Elevate Upgrade 8.33 to the Non-Production environment.

Impact: The Non-Production environment will be unavailable during the maintenance window.

Release documentation: https://resources.elluciancloud.com/bundle/elevate_rel_release_notes/page/c_83300_release_notes.html

Dependencies: None.

Client Action: Subscribe to the release in the customer center for live updates regarding this release. https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=3fe5e6b38744021c99ecca65dabb3542

The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Ellucian Cloud Services Team

Feb 20, 17:00 EST
Completed - The scheduled maintenance has been completed.
Feb 22, 04:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 20:01 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Workflow will be deployed in the 2.0 Test environment for all United States and Canadian customers. This notification details the maintenance timeline and planned work.

Window:
** US region only**
Wednesday, 21 February 2024 @ 8 p.m. Eastern to Thursday, 22 February 2024 @ 4:00 a.m. Eastern

Note: This Maintenance Update will be deployed in Production on Wednesday, 13 March 2024.
Activity: Deploy release into Ellucian Workflow Test environment

Impact: There will be downtime experienced in the 2.0 test environment while the update is being deployed.

Documentation: Release documentation can be found on The Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=5aa8480087804e106fd864ed0ebb35d5

Client Action: None

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Feb 13, 12:21 EST
Feb 21, 2024
Completed - The scheduled maintenance has been completed.
Feb 21, 22:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 20:01 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Recruit Production. This notification details the maintenance timeline and planned work.

Details about the related defects and enhancements included in this update can be found here:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=4306e2df8701b5d81d8e620e0ebb3591

*** United States and Canada customers ***
Starting Wednesday, 21 February 2024, at 8:00 PM EST and concluding by Wednesday, 21 February 2024, at 10:00 PM EST.

There is no expected downtime during the MU; however, you may experience intermittent slowness or an occasional disconnect to your environment.

Should you encounter issues after this MU, please contact Action Line. If you have any questions or concerns about this notification or want to discuss any aspect of the upcoming maintenance, please reach out to your Customer Success Manager, who can arrange a meeting with the right technical personnel.

Thank you,

Ellucian Cloud Team

Feb 20, 06:01 EST
Completed - The scheduled maintenance has been completed.
Feb 21, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 20:01 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Recruit Production. This notification details the maintenance timeline and planned work.

Details about the Defects and Enhancements included in this update can be found here:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=4306e2df8701b5d81d8e620e0ebb3591

*** Europe customers ***
Starting Thursday, 22 February 2024, at 1:00 AM GMT and concluding by Thursday, 22 February 2024, at 3:00 AM GMT.

*** Middle East customers ***
Starting Thursday, 22 February 2024, at 5:00 AM GMT+4 and concluding by Thursday, 22 February 2024, at 7:00 AM GMT+4.

There is no expected downtime during the MU; However, you may experience intermittent slowness or an occasional disconnect to your environment.

Should you encounter issues after this MU, please contact Action Line. If you have any questions or concerns about this notification or want to discuss any aspect of the upcoming maintenance, please reach out to your Customer Success Manager, who can arrange a meeting with the right technical personnel.

Thank you,

Ellucian Cloud Team

Feb 20, 06:00 EST
Completed - The scheduled maintenance has been completed.
Feb 21, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 20:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Tenga en cuenta que hay una próxima actualización de mantenimiento (MU) para Ellucian CRM Recruit Producción. Esta notificación detalla el cronograma de mantenimiento y el trabajo planificado.

Los detalles sobre los defectos y mejoras incluidos en esta actualización se pueden encontrar aquí:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=4306e2df8701b5d81d8e620e0ebb3591

*** Clientes en Latinoamérica ***
A partir de el miercoles, 21 de febrero 2024 a las 20:00 horas de el este y finalizado el miercoles, 21 de febrero 2024 a las 22:00 horas de el este.

No hay tiempo de inactividad esperado durante el MU, sin embargo, puede experimentar lentitud intermitente o una desconexión ocasional de su entorno.

Si encuentra problemas después de este MU, comuníquese con Action Line. Si tiene alguna pregunta o inquietud acerca de esta notificación o si desea discutir cualquier aspecto del próximo mantenimiento, comuníquese con su Gerente de Éxito del Cliente, quien puede concertar una reunión con el personal técnico correspondiente.

Gracias,

Equipo de Ellucian Cloud

Feb 20, 06:02 EST
Resolved - The connectivity issue for Ellucian Advise, Advance, and Recruit has been resolved. Engineers will continue to monitor with our partners to ensure that the root cause is resolved.
Feb 21, 14:46 EST
Investigating - Ellucian CRM Recruit, Ellucian CRM Advise, and Ellucian CRM Advance are experiencing additional latency/connectivity issues. Engineers are working to resolve the issues.
Feb 21, 14:01 EST
Resolved - Connectivity issues for Ellucian Advise, Advance, and Recruit have been resolved. Ellucian engineers continue to work with our partners to resolve the root cause.
Feb 21, 12:50 EST
Investigating - Customers are currently experiencing login/connectivity issues for Ellucian CRM Advance, Ellucian CRM Advise, and Ellucian CRM Recruit. Ellucian engineers are working to resolve this issue and will provide further updates.
Feb 21, 12:01 EST
Resolved - The issues with Experience and Ethos Integration have been resolved. All services are fully functional.
Feb 21, 11:40 EST
Investigating - Ellucian Experience and Ethos Integration are currently experiencing a service interruption. Ellucian engineers are researching the issue and will provide further updates.
Feb 21, 10:44 EST
Completed - The scheduled maintenance has been completed.
Feb 21, 07:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 05:30 EST
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus Upgrade 8.33 will be deployed to the Non-Production environment. This notification details the maintenance timeline and planned work.

Window:
*** This notification is for our customers in the APAC region only ***
Wednesday, February 21st - starting at 9:30 p.m. AEDT and concluding on Wednesday, February 21st at 11:30 p.m. AEDT.

NOTE: The Production deployment is currently scheduled for Saturday, February 24th

Activity: Deploy Quercus Upgrade 8.33 to the Non-Production environment.

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link :
https://resources.elluciancloud.com/bundle/quercus_rel_aus_release_notes/page/c_83300_au_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will carefully monitor all activity during and after maintenance to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank You,
Ellucian Cloud Services Team

Feb 20, 12:32 EST
Completed - The scheduled maintenance has been completed.
Feb 21, 04:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 20:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Workflow will be deployed in the 2.0 Test environment for all United States and Canadian customers. This notification details the maintenance timeline and planned work.

Window:
** US region only**
Tuesday, 20 February 2024 @ 8 p.m. Eastern to Wednesday, 21 February 2024 @ 4:00 a.m. Eastern

Note: This Maintenance Update will be deployed in Production on Tuesday, 12 March 2024.

Activity: Deploy release into Ellucian Workflow Test environment

Impact: There will be downtime experienced in the 2.0 test environment while the update is being deployed.

Documentation: Release documentation can be found on The Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=5aa8480087804e106fd864ed0ebb35d5

Client Action: None
Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Feb 13, 12:07 EST
Completed - The scheduled maintenance has been completed.
Feb 21, 00:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 20:30 EST
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus Upgrade 8.33 will be deployed to the Non-Production environment. This notification details the maintenance timeline and planned work.

Window:
*** This notification is for our customers in the EMEA region only ***
Wednesday, 21st February- starting at 1:30 a.m. GMT and concluding on Wednesday, 21st February at 5:30 a.m. GMT.

NOTE: The Production deployment is currently scheduled for Saturday, 24th of February

Activity: Deploy Quercus Upgrade 8.33 to the Non-Production environment.

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link:
https://resources.elluciancloud.com/bundle/quercus_rel_release_notes/page/c_83300_release_notes.html

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will carefully monitor all activity during and after maintenance to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Feb 20, 12:31 EST
Feb 20, 2024
Completed - The scheduled maintenance has been completed.
Feb 20, 16:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 14:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Recruit Non-Production. This includes Pre-Production and Test environments. This notification details the maintenance timeline and planned work.

Details about the Defects and Enhancements included in this update can be found here:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=4306e2df8701b5d81d8e620e0ebb3591

*** Singapore customers ***
Starting Wednesday, 21 February 2024, at 3:00 AM GMT+8 and concluding by Wednesday, 21 February 2024, at 5:00 AM GMT+8.

*** Australia customers ***
Starting Wednesday, 21 February 2024, at 6:00 AM AEDT and concluding by Wednesday, 21 February 2024, at 8:00 AM AEDT.

There is no expected downtime during the MU; However, you may experience intermittent slowness or an occasional disconnect to your environment.

Should you encounter issues after this MU, please contact Action Line. If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank you,
Ellucian Cloud Team

Feb 19, 10:17 EST
Completed - The scheduled maintenance has been completed.
Feb 20, 16:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 14:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Tenga en cuenta que hay una próxima actualización de mantenimiento (MU) para Ellucian CRM Recruit No-Producción. Esto incluye entornos de preproducción y prueba. Esta notificación detalla el cronograma de mantenimiento y el trabajo planificado.

Los detalles sobre los defectos y mejoras incluidos en esta actualización se pueden encontrar aquí:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=4306e2df8701b5d81d8e620e0ebb3591

*** Clientes en Latinoamérica ***
A partir de el martes, 20 febrero 2024 a las 14:00 horas de el este y finalizado el martes, 20 febrero 2024 a las 16:00 horas de el este.

No hay tiempo de inactividad esperado durante el MU, sin embargo, puede experimentar lentitud intermitente o una desconexión ocasional de su entorno.

Si encuentra problemas después de este MU, comuníquese con Action Line. Si tiene alguna pregunta o inquietud acerca de esta notificación o si desea discutir cualquier aspecto del próximo mantenimiento, comuníquese con su Gerente de Éxito del Cliente, quien puede concertar una reunión con el personal técnico correspondiente.

Gracias,

Equipo de Ellucian Cloud

Feb 19, 10:16 EST
Completed - The scheduled maintenance has been completed.
Feb 20, 16:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 14:01 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Recruit Non-Production. This includes Pre-Production and Test environments. This notification details the maintenance timeline and planned work.

Details about the Defects and Enhancements included in this update can be found here:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=4306e2df8701b5d81d8e620e0ebb3591

*** Europe customers ***
Starting Tuesday, 20 February 2024, at 7:00 PM GMT and concluding by Tuesday, 20 February 2024, at 9:00 PM GMT.

*** Middle East customers ***
Starting Tuesday, 20 February 2024, at 11:00 PM GMT+4 and concluding by Wednesday, 21 February 2024, at 1:00 AM GMT+4.

There is no expected downtime during the MU; However, you may experience intermittent slowness or an occasional disconnect to your environment.

Should you encounter issues after this MU, please contact Action Line. If you have any questions or concerns about this notification or want to discuss any aspect of the upcoming maintenance, please reach out to your Customer Success Manager, who can arrange a meeting with the right technical personnel.

Thank you,

Ellucian Cloud Team

Feb 19, 10:16 EST
Completed - The scheduled maintenance has been completed.
Feb 20, 16:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 14:01 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Recruit Non-Production. This includes Pre-Production and Test environments. This notification details the maintenance timeline and planned work.

Details about the related defects and enhancements included in this update can be found here:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=4306e2df8701b5d81d8e620e0ebb3591

*** United States and Canada customers ***
Starting Tuesday, 20 February 2024, at 2:00 PM EST and concluding by Tuesday, 20 February 2024, at 4:00 PM EST.

There is no expected downtime during the MU; however, you may experience intermittent slowness or an occasional disconnect to your environment.

Should you encounter issues after this MU, please contact Action Line. If you have any questions or concerns about this notification or want to discuss any aspect of the upcoming maintenance, please reach out to your Customer Success Manager, who can arrange a meeting with the right technical personnel.

Thank you,

Ellucian Cloud Team

Feb 19, 10:15 EST
Completed - The scheduled maintenance has been completed.
Feb 20, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 20:01 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Workflow will be deployed in the 2.5 Test environment for all Canadian customers. This notification details the maintenance timeline and planned work.

Window:
** Canada region only**
Monday, 19 February 2024 @ 8 p.m. Eastern to Monday, 19 February 2024 @ 2:00 a.m. Eastern

Note: This Maintenance Update will be deployed in Production on Wednesday, 6 March 2024.

Activity: Deploy release into Ellucian Workflow Test environment

Impact: There will be downtime experienced in the 2.5 test environment while the update is being deployed.

Documentation: Release documentation can be found on The Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=5aa8480087804e106fd864ed0ebb35d5

Client Action: None

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Feb 16, 16:30 EST
Completed - The scheduled maintenance has been completed.
Feb 20, 01:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 22:01 EST
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing support for customers using Ethos Data Access and any products that rely on Ethos Data Access, we are continuing to deliver fixes for critical issues as needed. This notification details the maintenance timeline and planned work.

Activity: Deploy Data Access upgrade in the Preview Environment.

** AU Region **
Tuesday, 20 February 2024 at 1:00 AM AEDT to Tuesday, 20 February 2024 at 4:00 AM AEDT
Note: This Maintenance Update will be deployed in Production on Friday, 23 February 2024.

Impact: The Data Access environment will be unavailable during the maintenance window. Experience customers who try to access the Housing Card will receive a message instructing them to contact their admin. Experience customers who have developed any extensions using Data Access will be unable to access those extensions during the maintenance window.

Dependencies: None

Customer Action: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Feb 14, 16:58 EST
Completed - The scheduled maintenance has been completed.
Feb 20, 01:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 22:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ethos Data Access will be deployed in the Preview environment. This notification details the maintenance timeline and planned work.

​Window:
** US and CA Regions **
Monday, 19 February 2024 at 10:00 PM Eastern to Tuesday, 20 February 2024 at 1:00 AM Eastern
Note: This Maintenance Update will be deployed in Production on Thursday, 22 February 2024.

** EU Region **
Tuesday, 20 February 2024 at 3:00 AM GMT to Tuesday, 20 February 2024 at 6:00 AM GMT
Note: This Maintenance Update will be deployed in Production on Friday, 23 February 2024.

Activity: Deploy release in the Preview environment.

Documentation: Release documentation can be found on the Ellucian Customer Center
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=7b0ad6e287aff5d899ecca65dabb359f


Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads or Analytics loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.

Dependencies: None

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Feb 14, 16:58 EST
Completed - The scheduled maintenance has been completed.
Feb 20, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 22:01 EST
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing support for customers using Ethos Data Access and any products that rely on Ethos Data Access, we are continuing to deliver fixes for critical issues as needed. This notification details the maintenance timeline and planned work.

Window:
** US and CA Regions **
Monday, 19 February 2024 at 10:00 PM Eastern to Tuesday, 20 February 2024 at 1:00 AM Eastern
Note: This Maintenance Update will be deployed in Production on Thursday, 22 February 2024.

** EU Region **
Tuesday, 20 February 2024 at 3:00 AM GMT to Tuesday, 20 February 2024 at 6:00 AM GMT
Note: This Maintenance Update will be deployed in Production on Friday, 23 February 2024.

Activity: Deploy Data Access upgrade in the Preview Environment.

Impact: The Data Access environment will be unavailable during the maintenance window. Experience customers who try to access the Housing Card will receive a message instructing them to contact their admin. Experience customers who have developed any extensions using Data Access will be unable to access those extensions during the maintenance window.

Dependencies: None


Customer Action: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Feb 14, 16:54 EST
Feb 19, 2024
Completed - The scheduled maintenance has been completed.
Feb 19, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 20:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Workflow will be deployed in the 2.5 Test environment for all Middle Eastern and European customers. This notification details the maintenance timeline and planned work.

Window:
** European region only**
Tuesday, 20 February 2024 at 1:00 a.m. GMT to Tuesday, 20 February 2024 @ 4:00 a.m. GMT.

** Middle Eastern region only**
Tuesday, 20 February 2024 @ 5:00 a.m. GST to Tuesday, 20 February 2024 @ 8:00 a.m. GST.

Note: This Maintenance Update will be deployed in Production on Thursday, 6 March 2024.

Activity: Deploy release into Ellucian Workflow Test environment

Impact: There will be downtime experienced in the 2.5 test environment while the update is being deployed.

Documentation: Release documentation can be found on The Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=5aa8480087804e106fd864ed0ebb35d5

Client Action: None

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Feb 16, 16:31 EST
Completed - The scheduled maintenance has been completed.
Feb 19, 13:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 10:30 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Workflow will be deployed in the 2.5 Test environment for all Australian customers. This notification details the maintenance timeline and planned work.

Window:
** Australian region only**
Tuesday, 20 February 2024 at 2:30 a.m. AEDT to Tuesday, 20 February 2024 at 5:30 a.m. AEDT.

Note: This Maintenance Update will be deployed in Production on Thursday, 6 March 2024.

Activity: Deploy release into Ellucian Workflow 2.5 Test environment

Impact: There will be downtime experienced in the 2.5 Test environment while the update is being deployed.

Documentation: Release documentation can be found on The Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=5aa8480087804e106fd864ed0ebb35d5

Client Action: None

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Feb 16, 16:26 EST
Completed - The scheduled maintenance has been completed.
Feb 19, 13:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 11:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ellucian Experience will be deployed in the Production environment. This notification details the maintenance timeline and planned work. This deployment window is for the APAC region.

Window: Tuesday, 20 February 2024 at 3:00 am AEDT to Tuesday, 20 February 2024 at 5:00 am AEDT

Impact: Downtime is not expected during this release, but performance may be decreased during the deployment window.

Documentation: Release details can be found within the Customer Center: https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=8374c04b87d0ce5c6c71ca27dabb35d0

Customer Action: No customer actions are required for this release.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Feb 19, 09:01 EST
Completed - The scheduled maintenance has been completed.
Feb 19, 12:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 09:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ethos Data Access will be deployed in the Preview environment. This notification details the maintenance timeline and planned work.

​Window:
** AU Region **
Tuesday, 20 February 2024 at 1:00 AM AEDT to Tuesday, 20 February 2024 at 4:00 AM AEDT
Note: This Maintenance Update will be deployed in Production on Thursday, 22 February 2024.

Activity: Deploy release in the Preview environment.

Documentation: Release documentation can be found on the Ellucian Customer Center
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=7b0ad6e287aff5d899ecca65dabb359f

Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads or Analytics loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.

Dependencies: None

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Feb 14, 16:53 EST
Feb 18, 2024
Completed - The scheduled maintenance has been completed.
Feb 18, 07:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Elevate Upgrade 8.32.5.1 will be deployed to the Production environment. This notification details the maintenance timeline and planned work.

Window:
*** This notification is for our customers in the US only ***
Saturday, 17th February, starting at 11:30 p.m. Eastern and concluding on Sunday, 18th February at 3:30 a.m. Eastern.

*** This notification is for our customers in the US2 only *** ( ACCS schools only)
Sunday, 18th February, starting at 4:00 a.m. Eastern and concluding on Sunday, 18th February, at 7:00 a.m. Eastern.

*** This notification is for our customers in the Canada region only ***
Saturday, 17th February, starting at 8:30 p.m. Eastern and concluding on Saturday, 17th February at 10:30 p.m. Eastern.

Activity: Deploy Elevate Upgrade 8.32.5.1 to the Production environment.

Impact: The Production environment will be unavailable during the maintenance window.

Release documentation: https://resources.elluciancloud.com/bundle/elevate_rel_release_notes/page/c_83251_release_notes.html

Dependencies: None.

Client Action: Subscribe to the release in the customer center for live updates regarding this release.
https://elluciansupport.service-now.com/esc?id=standard_ticket&table=ellucian_product_release&sys_id=5018353497d846d85154d004a253af8b

The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Ellucian Cloud Services Team

Feb 16, 17:01 EST
Feb 17, 2024
Completed - The scheduled maintenance has been completed.
Feb 17, 07:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 05:30 EST
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus Upgrade 8.32.5.1 will be deployed to the Production environment. This notification details the maintenance timeline and planned work.

Window:
*** This notification is for our customers in the APAC region only ***
Saturday, February 17th - starting at 9:30 p.m. AEDT and concluding on Saturday, February 17th at 11:30 p.m. AEDT.

Activity: Deploy Quercus Upgrade 8.32.5.1 to the Production environment.

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link :
https://resources.elluciancloud.com/bundle/quercus_rel_aus_release_notes/page/c_83251_au_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will carefully monitor all activity during and after maintenance to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank You,
Ellucian Cloud Services Team

Feb 16, 15:04 EST
Completed - The scheduled maintenance has been completed.
Feb 17, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 03:30 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ellucian Experience will be deployed in the Production environment. This notification details the maintenance timeline and planned work. This deployment window is for US and Canadian customers.

Window: Saturday, 17 February 2024 at 3:00 am to Saturday, 17 February 2024 at 5:00 am Eastern

Impact: Downtime is not expected during this release, but performance may be decreased during the deployment window.

Documentation: Release details can be found within the Customer Center: https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=8374c04b87d0ce5c6c71ca27dabb35d0

Customer Action: No customer actions are required for this release.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Feb 16, 18:00 EST
Completed - The scheduled maintenance has been completed.
Feb 17, 00:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 20:30 EST
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus Upgrade 8.32.5.1 will be deployed to the Production environment. This notification details the maintenance timeline and planned work.

Window:
*** This notification is for our customers in the EMEA region only ***
Saturday, 17th February- starting at 1:30 a.m. GMT and concluding on Saturday, 17th February at 5:30 a.m. GMT.


Activity: Deploy Quercus Upgrade 8.32.5.1 to the Production environment.

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link:
https://resources.elluciancloud.com/bundle/quercus_rel_release_notes/page/c_83251_release_notes.html

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will carefully monitor all activity during and after maintenance to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Feb 16, 15:01 EST
Completed - The scheduled maintenance has been completed.
Feb 17, 00:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 22:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that upcoming maintenance update will be deployed across all Ellucian CRM products for all environments. The maintenance update does not require your institution to engage, configure, or test, as no new features are being released or corrected. This notification details the maintenance timeline and planned work.

WINDOW:
*** United States Region***
Friday, 16 February 2024, starting at 10:00 PM EST to Saturday, 17 February 2024, concluding at 12:01 AM EST.

IMPACT: Please note that during this period, all environments will be inaccessible.

ACTION REQUIRED: There is no action required at this time, this announcement is informational.

Should you encounter any issues after the maintenance, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,

Ellucian Cloud Team

Feb 13, 17:32 EST
Completed - The scheduled maintenance has been completed.
Feb 17, 00:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 22:01 EST
Scheduled - SERVICIOS EN LA NUBE DE ELLUCIAN

Tenga en cuenta que el próximo actualización de mantenimiento se implementará en todos los productos Ellucian CRM para todos los entornos. La actualización de mantenimiento no requiere que su institución participe, configure o pruebe, ya que no se publican ni corrigen nuevas funciones. Esta notificación detalla el cronograma de mantenimiento y el trabajo planificado.

VENTANA:
*** Región de América Latina ***
Viernes 16 de febrero de 2024, a partir de las 22:00 horas del este, hasta el sábado 17 de febrero de 2024, finalizando a las 12:01 horas del este.

IMPACTO: Tenga en cuenta que durante este período, todos los entornos serán inaccesibles.

ACCIÓN REQUERIDA: No se requiere ninguna acción en este momento, este anuncio es informativo.

Si encuentra algún problema después del la actualización de mantenimiento, comuníquese con Action Line. Si tiene alguna pregunta o inquietud, comuníquese con su Gerente de Éxito del Cliente. Si actualmente está implementando su solución Ellucian CRM, comuníquese con su Gerente de Proyecto.

Gracias,

Equipo de la nube de Ellucian

Feb 13, 17:32 EST
Feb 16, 2024
Completed - The scheduled maintenance has been completed.
Feb 16, 14:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 14:19 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ellucian Experience will be deployed in the Test environment. This notification details the maintenance timeline and planned work.

Window: Friday, 16 February 2024 at 12:30 pm to Friday, 16 February 2024 at 2:30 pm Eastern

Note: This update will be deployed to the Production environment on Saturday, 17 February (US/CA) & Monday, 19 February (AU / EMEA) 2024.

Impact: Downtime is not expected during this release, but performance may be decreased during the deployment window.

Documentation: Release details can be found within the Customer Center: https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=8374c04b87d0ce5c6c71ca27dabb35d0

Customer Action: No customer actions are required for this release.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Feb 16, 14:18 EST
Completed - The scheduled maintenance has been completed.
Feb 16, 00:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 20:01 EST
Update - There is no downtime expected while the update is being deployed. Since work is being performed on the environment there is a chance of intermittent slowness or occasional disconnects.
Feb 15, 10:10 EST
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** Canada region **
Thursday, 15 February 2024 at 8:00 p.m. to Friday, 16 February 2024 at 12:00 a.m. Eastern

Activity: Deploy release in the Test and Production environments.

Impact: Ethos Integration will not be available during the maintenance window.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=084ffae4879042d8e01ccb35dabb35e1

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Feb 13, 11:01 EST
Completed - The scheduled maintenance has been completed.
Feb 16, 00:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 20:01 EST
Update - There is no downtime expected while the update is being deployed. Since work is being performed on the environment there is a chance of intermittent slowness or occasional disconnects.
Feb 15, 10:08 EST
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** US region **
Thursday, 15 February 2024 at 8:00 p.m. to Friday, 16 February 2024 at 12:00 a.m. Eastern

Activity: Deploy release in the Test and Production environments.

Impact: Ethos Integration will not be available during the maintenance window.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=084ffae4879042d8e01ccb35dabb35e1


Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Feb 13, 11:02 EST
Completed - The scheduled maintenance has been completed.
Feb 16, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 20:00 EST
Update - There is no downtime expected while the update is being deployed. Since work is being performed on the environment there is a chance of intermittent slowness or occasional disconnects
Feb 15, 10:12 EST
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

** EU region **
Friday, 16 February 2024 at 1:00 a.m. GMT to Friday, 16 February 2024 at 5:00 a.m. GMT

** ME region **
Friday, 16 February 2024 at 5:00 a.m. GST to Friday, 16 February 2024 at 9:00 a.m. GST

Activity: Deploy release in the Test and Production environments.

Impact: Ethos Integration will not be available during the maintenance window.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=084ffae4879042d8e01ccb35dabb35e1

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Feb 13, 11:01 EST
Feb 15, 2024
Completed - The scheduled maintenance has been completed.
Feb 15, 12:00 EST
Update - There is no downtime expected while the update is being deployed. Since work is being performed on the environment there is a chance of intermittent slowness or occasional disconnects
Feb 15, 10:06 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 10:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** Asia Pacific region only **
Friday, 16 February 2024 at 2:00 a.m. AEDT to Friday, 16 February 2024 at 4:00 a.m. AEDT

Activity: Deploy release in the Test and Production environments.

Impact: Ethos Integration will not be available during the maintenance window.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=084ffae4879042d8e01ccb35dabb35e1

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Feb 13, 11:01 EST
Completed - The scheduled maintenance has been completed.
Feb 15, 07:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 20:30 EST
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Elevate Upgrade 8.32.5.1 will be deployed to the Non-Production environment. This notification details the maintenance timeline and planned work.

Window:
*** This notification is for our customers in the US only ***
Wednesday, 14th February, starting at 11:30 p.m. Eastern and concluding on Thursday, 15th February at 3:30 a.m. Eastern.

*** This notification is for our customers in the US2 only *** ( ACCS schools only)
Thursday, 15th February, starting at 4:00 a.m. Eastern and concluding on Thursday, 15th February, at 7:00 a.m. Eastern.

*** This notification is for our customers in the Canada region only ***
Wednesday, 14th February, starting at 8:30 p.m. Eastern and concluding on Wednesday, 14th February at 10:30 p.m. Eastern.

Activity: Deploy Elevate Upgrade 8.32.5.1 to the Non-Production environment.

Impact: The Non-Production environment will be unavailable during the maintenance window.

Release documentation: https://resources.elluciancloud.com/bundle/elevate_rel_release_notes/page/c_83251_release_notes.html

Dependencies: None.

Client Action: Subscribe to the release in the customer center for live updates regarding this release.
https://elluciansupport.service-now.com/esc?id=standard_ticket&table=ellucian_product_release&sys_id=5018353497d846d85154d004a253af8b

The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Ellucian Cloud Services Team

Feb 13, 17:25 EST
Completed - The scheduled maintenance has been completed.
Feb 15, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 03:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ellucian Experience will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window:
Thursday, 15 February 2024 at 3:00 am to Thursday, 15 February2024 at 5:00 am Eastern

Impact: Downtime is not expected during this release, but performance may be decreased during the deployment window.

Documentation: Release details can be found within the Ellucian Documentation site:
https://resources.elluciancloud.com/bundle/ellucian_experience/page/c_rel_notes_1_68_experience.html

Customer Action: Please see the release documentation for required actions.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Feb 12, 16:32 EST
Completed - The scheduled maintenance has been completed.
Feb 15, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 20:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Workflow will be deployed in the 2.0 Test environment for all United States and Canadian customers. This notification details the maintenance timeline and planned work.

Window:
** US region only**
Wednesday, 14 February 2024 @ 8 p.m. Eastern to Thursday, 15 February 2024 @ 2:00 a.m. Eastern

Note: This Maintenance Update will be deployed in Production on Wednesday, 6 March 2024.

Activity: Deploy release into Ellucian Workflow Test environment

Impact: There will be downtime experienced in the 2.0 test environment while the update is being deployed.

Documentation: Release documentation can be found on The Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=5aa8480087804e106fd864ed0ebb35d5

Client Action: None

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Feb 13, 12:10 EST
Feb 14, 2024
Completed - The scheduled maintenance has been completed.
Feb 14, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 20:01 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Workflow will be deployed in the 2.0 Test environment for all Middle Eastern and European customers. This notification details the maintenance timeline and planned work.

Window:
** European region only**
Thursday, 15 February 2024 @ 1:00 a.m. GMT to Thursday, 15 February 2024 @ 4:00 a.m. GMT

** Middle Eastern region only**
Thursday, 15 February 2024 @ 5:00 a.m. GST to Thursday, 15 February 2024 @ 8:00 a.m. GST

Note: This Maintenance Update will be deployed in Production on Thursday, 6 March 2024.

Activity: Deploy release into Ellucian Workflow Test environment

Impact: There will be downtime experienced in the 2.0 test environment while the update is being deployed.

Documentation: Release documentation can be found on The Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=5aa8480087804e106fd864ed0ebb35d5

Client Action: None

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Feb 13, 12:28 EST
Completed - The scheduled maintenance has been completed.
Feb 14, 18:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 16:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ellucian Experience will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window:
** EU region **
Wednesday, 14 February 2024 at 9:00 pm GMT to Wednesday, 14 February 2024 at 11:00 pm GMT

** UAE region **
Thursday, 15 February 2024 at 1:00 am GST to Thursday, 15 February 2024 at 3:00 am GST

Impact: Downtime is not expected during this release, but performance may be decreased during the deployment window.

Documentation: Release details can be found within the Ellucian Documentation site:
https://resources.elluciancloud.com/bundle/ellucian_experience/page/c_rel_notes_1_68_experience.html

Customer Action: Please see the release documentation for required actions.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Feb 12, 16:33 EST
Completed - The scheduled maintenance has been completed.
Feb 14, 13:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 10:30 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Workflow will be deployed in the 2.0 Test environment for all Australian customers. This notification details the maintenance timeline and planned work.

Window:
** Australian region only**
Thursday, 15 February 2024 @ 2:30 a.m. AEDT to Thursday, 15 February 2024 @ 5:30 a.m. AEDT

Note: This Maintenance Update will be deployed in Production on Thursday, 6 March 2024.

Activity: Deploy release into Ellucian Workflow 2.0 Test environment

Impact: There will be downtime experienced in the 2.0 Test environment while the update is being deployed.

Documentation: Release documentation can be found on The Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=5aa8480087804e106fd864ed0ebb35d5

Client Action: None

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Feb 13, 12:07 EST
Completed - The scheduled maintenance has been completed.
Feb 14, 13:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 11:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ellucian Experience will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window:
** Singapore region **
Thursday, 15 February 2024 at 12:00 am SGT to Thursday, 15 February 2024 at 2:00 am SGT

** Sydney region **
Thursday, 15 February 2024 at 3:00 am AEDT to Thursday, 15 February 2024 at 5:00 am AEDT

Impact: Downtime is not expected during this release, but performance may be decreased during the deployment window.

Documentation: Release details can be found within the Ellucian Documentation site:
https://resources.elluciancloud.com/bundle/ellucian_experience/page/c_rel_notes_1_68_experience.html

Customer Action: Please see the release documentation for required actions.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Feb 12, 16:31 EST
Completed - The scheduled maintenance has been completed.
Feb 14, 07:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 05:30 EST
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus Upgrade 8.32.5.1 will be deployed to the Non-Production environment. This notification details the maintenance timeline and planned work.

Window:
*** This notification is for our customers in the APAC region only ***
Wednesday, February 14th - starting at 9:30 p.m. AEDT and concluding on Wednesday, February 14th at 11:30 p.m. AEDT.

NOTE: The Production deployment is currently scheduled for Saturday, February 17th at 9:30 pm AEDT

Activity: Deploy Quercus Upgrade 8.32.5.1 to the Non-Production environment.

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link :
https://resources.elluciancloud.com/bundle/quercus_rel_aus_release_notes/page/c_83251_au_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will carefully monitor all activity during and after maintenance to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank You,
Ellucian Cloud Services Team

Feb 13, 10:34 EST
Completed - The scheduled maintenance has been completed.
Feb 14, 00:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 20:30 EST
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus Upgrade 8.32.5.1 will be deployed to the Non-Production environment. This notification details the maintenance timeline and planned work.

Window:
*** This notification is for our customers in the EMEA region only ***
Wednesday, 14th February- starting at 1:30 a.m. GMT and concluding on Wednesday, 14th February at 5:30 a.m. GMT.

NOTE: The Production deployment is currently scheduled for Saturday, 17th of February at 1:30 am GMT

Activity: Deploy Quercus Upgrade 8.32.5.1 to the Non-Production environment.

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link:
https://resources.elluciancloud.com/bundle/quercus_rel_release_notes/page/c_83251_release_notes.html

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will carefully monitor all activity during and after maintenance to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Feb 13, 10:35 EST
Feb 13, 2024
Feb 12, 2024

No incidents reported.