Ellucian Cloud Status
Notificación de lanzamiento principal de Ellucian CRM: Ellucian Recruit 6.5 Prod
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 20:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Tenga en cuenta que próximamente habrá un lanzamiento importante para Ellucian CRM Recruit Prod. Esta notificación detalla el cronograma de mantenimiento y el trabajo planificado.

VENTANA DE ACTUALIZACIÓN DE PRODUCCIÓN OBJETIVO:
Ellucian CRM Recruit Prod, 23 de junio de 2022 - 7 de julio de 2022
Su fecha y hora específicas se compartirán directamente con usted a través de su correo electrónico de distribución de Ellucian CRM después de este mensaje por EOD el 3 de junio de 2022.

Si no recibe un correo electrónico directo que describa la fecha y la hora específicas de su lanzamiento principal, comuníquese con su Gerente de Éxito del Cliente. Si es un cliente implementador, comuníquese con su gerente de proyecto de Ellucian.

INFORMACIÓN DE PUBLICACIÓN:
Cuando esté disponible, la vista previa del lanzamiento se puede encontrar en Comunidades aquí:
https://ellucian.service-now.com/community?id=community_forum&sys_id=5f3349abdb4f5c50c23a3cae7c96194d

Las notas de la versión se pueden encontrar aquí:
https://resources.elluciancloud.com/bundle/crm_recruit_rel_release_notes/page/c_crm_recruit_release_notes.html

Los detalles sobre los CR que se encuentran en esta versión principal se pueden encontrar aquí:
https://ellucian.force.com/clients/s/releases/a118Y00000RSmg4QAD/recruit65

PRUEBAS DE ACEPTACIÓN DEL USUARIO:
Dada la flexibilidad para configurar Ellucian CRM para satisfacer sus necesidades comerciales, se espera que las operaciones comerciales actuales se prueben después de todas las versiones principales de Ellucian CRM. El objetivo de la prueba es verificar que las operaciones comerciales actuales no estén obstaculizadas. La funcionalidad de la nueva función debe configurarse y puede configurarse después del lanzamiento principal.

Si encuentra problemas después de este lanzamiento principal, comuníquese con la Línea de acción. Si tiene alguna pregunta o inquietud, comuníquese con su gerente de éxito del cliente. Si actualmente está implementando su solución Ellucian CRM, comuníquese con su Gerente de Proyecto.


Gracias,
Equipo de la nube de Ellucian
Ellucian CRM Major Release Notification: Ellucian Recruit 6.5 Prod
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 20:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that there is an upcoming major release for Ellucian CRM Recruit Prod. This notification details the maintenance timeline and planned work.

TARGETED PROD MAJOR RELEASE WINDOW:
Ellucian CRM Recruit Prod, 23 June 2022 - 7 July 2022
Your specific date and time will be shared directly with you via your Ellucian CRM distribution email following this message by EOD on 3 June 2022.

If you do not receive a direct email outlining your specific major release date and time, please contact your Customer Success Manager. If you are an implementing customer, please contact your Ellucian Project Manager.

RELEASE INFORMATION:
When available, the launch preview may be found on Communities here:
https://ellucian.service-now.com/community?id=community_forum&sys_id=5f3349abdb4f5c50c23a3cae7c96194d

Release notes can be found here:
https://resources.elluciancloud.com/bundle/crm_recruit_rel_release_notes/page/c_crm_recruit_release_notes.html

Details about CRs found within this major release, may be found here:
https://ellucian.force.com/clients/s/releases/a118Y00000RSmg4QAD/recruit65

USER ACCEPTANCE TESTING:
Given the flexibility to configure Ellucian CRM to fit your business needs, it is expected that current business operations are tested after all Ellucian CRM major releases. The goal of the testing is to verify that current business operations are unimpeded. New feature functionality must be configured and may be configured after the major release.

Should you encounter issues after this major release, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.


Thank you,
Ellucian Cloud Team

About This Site

Ellucian Cloud planned maintenance or unplanned service impacting events affecting multiple client production systems are announced and logged on this page.

To report production system outages or request immediate attention of the Ellucian Enterprise Operations Center (EOC) please call:
+1 (844) 358-7222 (US/Canada Toll Free) or +1 (407) 215-3970 (International Toll), Use Prompt 3

Application Hosting Services (AHS) Operational
Ellucian SaaS Under Maintenance
Ellucian Banner SaaS Operational
Ellucian Colleague SaaS Operational
Ellucian Advance (APAC) Operational
Ellucian Advance (EMEA) Operational
Ellucian Advance (LAC) Operational
Ellucian Advance Operational
Ellucian Advise (APAC) Operational
Ellucian Advise (EMEA) Operational
Ellucian Advise (LAC) Operational
Ellucian Advise Operational
Ellucian Elevate Operational
Ellucian eTranscripts Operational
Ellucian Experience (U.S.) Operational
Ellucian Experience (APAC) Operational
Ellucian Experience (CA) Operational
Ellucian Experience (EMEA) Operational
Ellucian Mobile Cloud Operational
Ellucian Recruit (APAC) Under Maintenance
Ellucian Recruit (EMEA) Under Maintenance
Ellucian Recruit (LAC) Under Maintenance
Ellucian Recruit Under Maintenance
Ellucian Quercus (EMEA) Operational
Ellucian Quercus (APAC) Operational
Ellucian Intelligent Learning Platform 4.X - APAC Operational
Ellucian Intelligent Learning Platform 4.X - EMEA Operational
Ellucian Intelligent Learning Platform 4.X - United States/Canada/Latin America ? Operational
Ellucian Intelligent Learning Platform 5.X - APAC Operational
Ellucian Intelligent Learning Platform 5.X - EMEA Operational
Ellucian Intelligent Learning Platform 5.X - United States/Canada/Latin America ? Operational
Ellucian Theme Editor Operational
Ellucian Workflow - Australia Operational
Ellucian Workflow - Canada Operational
Ellucian Workflow - Europe Operational
Ellucian Workflow - Middle East Operational
Ellucian Workflow - U.S. Operational
Financial Aid FM Need Analysis Calculation Service Operational
College Board IM Need Analysis Calculation Service (INAS) Operational
Ellucian Ethos Platform Operational
Ellucian Analytics - Canada Operational
Ellucian Analytics - Europe Operational
Ellucian Analytics - U.S. Operational
Ethos Data Access - Australia Operational
Ethos Data Access - Canada Operational
Ethos Data Access - Europe Operational
Ethos Data Access - U.S. Operational
Ethos Extend Operational
Ethos Integration - Australia Operational
Ethos Integration - Canada Operational
Ethos Integration - Europe Operational
Ethos Integration - U.S. Operational
Ethos Data Connect - U.S. Operational
Ellucian Person Manager - APAC Operational
Ellucian Person Manager - EMEA Operational
Ellucian Person Manager - U.S. Operational
Monitoring Operational
AWS Health Status ? Operational
AWS ec2-us-east-1 Operational
AWS ec2-us-west-2 Operational
AWS ec2-eu-west-1 Operational
AWS ec2-ca-central-1 Operational
AWS rds-us-east-1 Operational
AWS rds-us-west-2 Operational
AWS rds-eu-west-1 Operational
AWS rds-ca-central-1 Operational
AWS s3-us-standard Operational
AWS route53 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Ellucian Quercus Upgrade 8.28.0.0 to the Production Environment (EMEA) Jul 8, 21:30 - Jul 9, 01:30 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 6, 07:07 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus Upgrade 8.28.0.0 will be deployed to the Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the EMEA region only ***
Saturday 9th July - starting at 2:30 a.m. BST and concluding on Saturday 9th July at 6:30 a.m. BST.

Activity: Deploy Quercus Upgrade 8.28.0.0 to the Production environment.

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link:
https://resources.elluciancloud.com/en-GB/bundle/quercus_rel_release_notes/page/c_828_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team
Jul 6, 07:03 EDT
Ellucian Quercus Upgrade 8.28.0.0 to the Production Environment (APAC) Jul 9, 05:30-07:30 EDT
ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus Upgrade 8.28.0.0 will be deployed to the Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the APAC region only ***
Saturday 9th July - starting at 7:30 p.m. AEST and concluding on Saturday 9th July at 9:30 p.m. AEST.

Activity: Deploy Quercus Upgrade 8.28.0.0 to the Production environment.

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link:
https://resources.elluciancloud.com/en-GB/bundle/quercus_rel_aus_release_notes/page/c_828_au_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team
Posted on Jul 6, 07:05 EDT
Ellucian Elevate Upgrade 8.28.0.0 to the Production Environment Jul 9, 20:30 - Jul 11, 02:30 EDT
ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Elevate Upgrade 8.28.0.0 will be deployed to the Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the US only ***
Saturday 9th July - starting at 8:30 p.m. Eastern and concluding on Sunday 10th July at 4:30 a.m. Eastern.

*** This notification is for our customers in the US2 only *** ( ACCS schools only)
Sunday 10th July - starting at 6:00 a.m. Eastern and concluding on Sunday 10th July at 10:00 a.m. Eastern.

*** This notification is for our customers in the Canada region only ***
Sunday 10th July - starting at 10:30 p.m. Eastern and concluding on Monday 11th July at 2:30 a.m. Eastern.

Activity: Deploy Elevate Upgrade 8.28.0.0 to the Production environment.

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link:
https://resources.elluciancloud.com/en-GB/bundle/elevate_rel_release_notes/page/c_828_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team
Posted on Jul 6, 07:04 EDT
Maintenance Notification Banner SaaS July, 2022 (Tier 3) Release 22.7.0 - Non-Production Jul 10, 23:30 - Jul 11, 07:00 EDT
ELLUCIAN CLOUD SERVICES

UPDATED TIMELINE: Please be advised that the following Ellucian Banner SaaS July T3 Release 22.7.0 will be deployed on the Non-Production environments. This notification details the maintenance timeline and planned work.

Updated Window: July 7th 2022, 11:30 PM to July 8th 2022, 7:00 AM Eastern

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

Release 22.7.0:
Banner - CRM Recruit Integration Manager Banner Recruit Integration Manager 3.2
Banner - Financial Aid BA FINANCIAL AID 8.42.1.1

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Jul 6, 09:00 EDT
Ellucian CRM Major Release: Ellucian CRM Advise 3.5 Prod Jul 11, 20:00 - Jul 19, 08:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 24, 08:54 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advise in the cloud, this notice is to inform you of plans to upgrade your Ellucian CRM deployment(s) within the Ellucian Cloud.


TARGETED PROD UPGRADE WINDOW:
Ellucian CRM Advise Production, 11 July 2022 - 18 July 2022
Your specific date and time will be shared directly with you via your Ellucian CRM distribution email following this message by EOD on 27 June 2022.

If you do not receive an email outlining your specific date and time, please contact your Customer Success Manager. If you are an implementing client, please contact your Ellucian Project Manager.


RELEASE INFORMATION:
When available, the launch preview may be found on Communities here:
https://elluciansupport.service-now.com/customer_center?id=community_forum&sys_id=973349abdb4f5c50c23a3cae7c96194c

Release notes can be found here:
https://resources.elluciancloud.com/bundle/crm_advise_rel_release_notes/page/c_crm_advise_release_notes_overview.html

Details about CRs found within this major release, may be found here:
https://ellucian.force.com/clients/s/releases/a118Y00000RSpK2QAL/ellucian-crm-advise-35


USER ACCEPTANCE TESTING:
Given the flexibility to configure Ellucian CRM to fit your business needs, it is expected that current business operations are tested after all Ellucian CRM major releases. The goal of the testing is to verify that current business operations are unimpeded. New feature functionality must be configured and may be configured after the major release.

Should you encounter issues after this major release, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.


Thank you,
Ellucian Cloud Team
Jun 24, 04:38 EDT
Notificación de actualización de Ellucian CRM: Ellucian CRM Advise 3.5 Prod Jul 11, 20:00 - Jul 19, 08:00 EDT
ELLUCIAN CLOUD SERVICES

Como parte de nuestras mejoras continuas en la entrega de SaaS para los clientes que utilizan Ellucian CRM Advise en la nube, este aviso es para informarle sobre los planes para actualizar sus implementaciones de Ellucian CRM dentro de Ellucian Cloud.

VENTANA DE ACTUALIZACIÓN DE PROD OBJETIVO:
Ellucian CRM Advise Producción, 11 de julio de 2022 - 18 de julio de 2022

Su fecha y hora específicas se compartirán directamente con usted a través de su correo electrónico de distribución de Ellucian CRM después de este mensaje por EOD el 27 de junio de 2022.

Si no recibe un correo electrónico que describa su fecha y hora específicas, comuníquese con su Gerente de Éxito del Cliente. Si es un cliente de implementación, comuníquese con su Gerente de Proyecto de Ellucian.

INFORMACIÓN DE PUBLICACIÓN:
Los detalles del evento de lanzamiento se publicarán en Comunidades aquí una vez que estén disponibles:
https://elluciansupport.service-now.com/customer_center?id=community_forum&sys_id=973349abdb4f5c50c23a3cae7c96194c

Las notas de la versión se publicarán aquí una vez que estén disponibles:
https://resources.elluciancloud.com/bundle/crm_advise_rel_release_notes/page/c_crm_advise_release_notes_overview.html

Los detalles sobre los CR que se encuentran en esta actualización se pueden encontrar en el Centro de Clientes aquí:
https://ellucian.force.com/clients/s/releases/a118Y00000RSpK2QAL/ellucian-crm-advise-35


PRUEBAS DE ACEPTACIÓN DEL USUARIO:
Dada la flexibilidad para configurar Ellucian CRM para satisfacer sus necesidades comerciales, se espera que las operaciones comerciales actuales se prueben después de todas las versiones principales de Ellucian CRM. El objetivo de la prueba es verificar que las operaciones comerciales actuales no estén obstaculizadas. La funcionalidad de la nueva función debe configurarse y puede configurarse después del lanzamiento principal.

Si encuentra problemas después de este lanzamiento principal, comuníquese con la Línea de acción. Si tiene alguna pregunta o inquietud, comuníquese con su gerente de éxito del cliente. Si actualmente está implementando su solución Ellucian CRM, comuníquese con su Gerente de Proyecto.


Gracias,
Equipo de Ellucian Cloud
Posted on Jun 24, 04:33 EDT
Past Incidents
Jul 7, 2022
Colleague SaaS - Infrastructure Updates - Production 7/6/2022
Completed - The scheduled maintenance has been completed.
Jul 7, 06:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 21:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Dear Valued Customer,

Please be advised that we will be performing infrastructure maintenance in your Colleague SaaS Prod environment on July 6 through July 7, 2022.

Windows:
Eastern Time Zone - July 6 from 9:00 PM to 3:00 AM (July 7)
Central/Mountain Time Zone - July 6 from 9:00 PM to 3:00 AM (July 7)
Pacific Time Zone - July 6 from 9:00 PM to 3:00 AM (July 7)
Samoa Standard Time - July 6 from 9:00 PM to 3:00 AM (July 7)

Impact: The environments may be unavailable during the maintenance window.

Client Action: Please review your prod environment and report any issues to Action Line.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.


Thank You,

Your Ellucian Cloud Services Team
Jul 5, 10:00 EDT
Maintenance Notification Ellucian Workflow 1.X - Test - US and CA regions.
Completed - The scheduled maintenance has been completed.
Jul 7, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 20:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that maintenance update 1.37.2 for Ellucian Workflow will be deployed in the Test environment for all United States and Canadian customers. This notification details the maintenance timeline and planned work.

Window:
** US and CA regions only**
Wednesday, 6 July 2022 @ 8 p.m. Eastern to Thursday, 7 July 2022 @ 2:00 a.m. Eastern

Activity: Deploy 1.37.2 release into Ellucian Workflow Test environment

Note: The cumulative 1.37.X Maintenance Update will be deployed in Production on Wednesday, 20 July 2022.

Impact: There will be downtime experienced in the test environment while the update is being deployed.

Documentation: Release documentation can be found on The Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=238c458987c059506c71ca27dabb3537

Client Action: None

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 1, 16:06 EDT
Jul 6, 2022
Maintenance Notification Ellucian Workflow 1.X - Test - ME and UK regions only.
Completed - The scheduled maintenance has been completed.
Jul 6, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 20:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that maintenance update 1.37.2 for Ellucian Workflow will be deployed in the Test environment for all Middle Eastern and European customers. This notification details the maintenance timeline and planned work.

Window:
** European region only**
Thursday, 7 July 2022 @ 1:00 a.m. BST to Thursday, 7 July 2022 @ 4:00 a.m. BST

** Middle Eastern region only**
Thursday, 7 July 2022 @ 4:00 a.m. GST to Thursday, 7 July 2022 @ 7:00 a.m. GST

Activity: Deploy 1.37.2 release into Ellucian Workflow Test environment

Note: The cumulative 1.37.X Maintenance Update will be deployed in Production on Thursday, 21 July 2022.
Impact: There will be downtime experienced in the test environment while the update is being deployed.

Documentation: Release documentation can be found on The Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=238c458987c059506c71ca27dabb3537

Client Action: None

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 1, 16:11 EDT
Colleague SaaS T3 - Release Updates - Production (July 5, 2022)
Completed - The scheduled maintenance has been completed.
Jul 6, 06:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 21:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T3 Release Updates will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T3 Release Updates will be deployed in Production on July 5, 2022.

Windows:
Eastern Time Zone - July 5 from 9:00 PM to 11:59 PM
Central/Mountain Time Zone - July 5 from 9:00 PM to 11:59 PM
Pacific Time Zone - July 5 from 9:00 PM to 11:59 PM
Samoa Standard Time - July 5 from 9:00 PM to 11:59 PM

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:
https://ellucian.force.com/clients/a118Y00000Sm0bm
https://ellucian.force.com/clients/a118Y00000RrgWH
https://ellucian.force.com/clients/a118Y00000Rrni5
https://ellucian.force.com/clients/a118Y00000RrfE0
https://ellucian.force.com/clients/a118Y00000RrfEA
https://ellucian.force.com/clients/a118Y00000RrfEF
https://ellucian.force.com/clients/a118Y00000Rs1cw

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 1, 16:06 EDT
Jul 5, 2022
Jul 4, 2022

No incidents reported.

Jul 3, 2022

No incidents reported.

Jul 2, 2022

No incidents reported.

Jul 1, 2022
Colleague SaaS T3 - Release Updates - Non-Production
Completed - The scheduled maintenance has been completed.
Jul 1, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 06:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T3 Release Updates will be deployed in the Non-Production environments. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T3 Release Updates will be deployed in Non-Production on July 1, 2022. The same updates will be deployed in Production on July 5, 2022. You will receive a different notification for Production.

Windows:
Eastern Time Zone - July 1 from 6:00 AM to 9:00 AM
Central/Mountain Time Zone - July 1 from 4:00 AM to 7:00 AM
Pacific Time Zone - July 1 from 3:00 AM to 6:00 AM
Samoa Standard Time - July 1 from 12:00 AM to 3:00 AM

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:
https://ellucian.force.com/clients/a118Y00000Sm0bm
https://ellucian.force.com/clients/a118Y00000RrgWH
https://ellucian.force.com/clients/a118Y00000Rrni5
https://ellucian.force.com/clients/a118Y00000RrfE0
https://ellucian.force.com/clients/a118Y00000RrfEA
https://ellucian.force.com/clients/a118Y00000RrfEF
https://ellucian.force.com/clients/a118Y00000Rs1cw

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jun 30, 12:06 EDT
Maintenance Notification Banner SaaS June, 2022 (Tier 1) Release 22.6.0 and (Tier 3) Select Release 22.6.1 and (Tier 3) Release 22.6.2 - Production
Completed - The scheduled maintenance has been completed.
Jul 1, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 23:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

UPDATED TIMELINE: Please be advised that the following Ellucian Banner SaaS June T1 Release 22.6.0 and T3 Releases 22.6.1 and 22.6.2 will be deployed on the Production environments. This notification details the maintenance timeline and planned work.

Updated Window: June 30th 2022, 11:30 PM to July 1st 2022, 7:00 AM Eastern

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

Release 22.6.0:
Banner - Advancement BA ALUMNI 8.17 https://ellucian.force.com/clients/a118Y00000RSnwR
Banner - Advancement BA ALUMNI 9.3.11 https://ellucian.force.com/clients/a111M00000RXnp1
Banner - Accounts Receivable - Overall BA AR 8.8.4 https://ellucian.force.com/clients/a118Y00000Sml2n
Banner - Accounts Receivable - Overall BA AR 9.3.22 https://ellucian.force.com/clients/a118Y00000Sml1z
Banner - SC California CALBHR Human Resources BA CALBHR 8.18.1 https://ellucian.force.com/clients/a118Y00000SlnEW
Banner - SC California CALBSTU Student BA CALBSTU 8.15 https://ellucian.force.com/clients/a111M00000RaTSa
Banner - SC California CALBSTU Student BA CALBSTU 9.3.27 https://ellucian.force.com/clients/a118Y00000Smp8y
Banner - General - Ethos API DB Upgrade BA ETHOS API DB UPGRADE 9.27 https://ellucian.force.com/clients/a118Y00000SlvFL
Banner - Financial Aid - Loan Processing BA FIN AID 8.42.1 https://ellucian.force.com/clients/a118Y00000So4ug
Banner - Financial Aid - Loan Processing BA FIN AID 9.3.31 https://ellucian.force.com/clients/a118Y00000So4uv
Banner - Finance BA FINANCE 8.14.1.1 https://ellucian.force.com/clients/a118Y00000SlpWv
Banner - Finance BA FINANCE 9.3.24 https://ellucian.force.com/clients/a118Y00000SlpW2
Banner - General - Admin Common BA GEN ADMIN COMMON 9.3.28 https://ellucian.force.com/clients/a118Y00000SldxM
Banner - General - Application Navigator BA GEN APPNAV 3.7 https://ellucian.force.com/clients/a118Y00000SnzQG
Banner - General - Business Process APIs BA GEN BUS PROC API 9.3.28 https://ellucian.force.com/clients/a118Y00000SmikL
Banner - General BA GENERAL 8.14.1 https://ellucian.force.com/clients/a118Y00000SlduN
Banner - General BA GENERAL 9.3.23 https://ellucian.force.com/clients/a118Y00000Sldwn
Banner - General - DB Upgrade BA GENERAL CMN DB 9.27 https://ellucian.force.com/clients/a118Y00000SmiO6
Banner - Communication Management BA GENERAL COMMGMT 9.7.5 https://ellucian.force.com/clients/a118Y00000SmNyX
Banner - General - Self-Service RESTful API BA GENERAL SELF-SERVICE 9.11 https://ellucian.force.com/clients/a118Y00000SmiOQ
Banner - Human Resources BA HR 8.20.1 https://ellucian.force.com/clients/a118Y00000SlcLA
Banner - Human Resources BA HR 9.3.22 https://ellucian.force.com/clients/a118Y00000Slguq
Banner - General - Integration API BA INTG API 9.27 https://ellucian.force.com/clients/a118Y00000SlvF6
Banner - General - Extensibility-Page Builder Banner Extensibility-Page Builder 9.10.1 https://ellucian.force.com/clients/a118Y00000Rrf1z
Banner - Faculty and Advisor Self-Service Banner Faculty Self-Service 9.18 https://ellucian.force.com/clients/a118Y00000Slcc2
Banner - General - Events Management Banner General Events Management 9.12 https://ellucian.force.com/clients/a118Y00000SoATU
Banner - Student Self-Service Banner Student Self-Service 9.20 https://ellucian.force.com/clients/a118Y00000SlccB
Banner - Position Control BA POS CONT 9.3.16 https://ellucian.force.com/clients/a118Y00000Slgul
Banner - Student - Student API BA STU API 9.27 https://ellucian.force.com/clients/a118Y00000SlvF1
Banner - Student BA STUDENT 8.24 https://ellucian.force.com/clients/a118Y00000Slcc1
Banner - Student BA STUDENT 9.3.27 https://ellucian.force.com/clients/a118Y00000Slcc6
Banner - Student - Registration BA STUDENT REGIST SSB 9.25 https://ellucian.force.com/clients/a118Y00000SlccG
Banner - Employee Self-Service BA WWW-EMP 8.20.1 https://ellucian.force.com/clients/a118Y00000Slgug
Banner - Employee Self-Service BA WWW-EMP 9.19 https://ellucian.force.com/clients/a118Y00000Slguv
Banner - Finance Self-Service - Overall BA WWW-FIN 8.7.0.5 https://ellucian.force.com/clients/a118Y00000SmO8Q
Banner - Finance Self-Service - Overall BA WWW-FIN 9.4.5 https://ellucian.force.com/clients/a118Y00000SlpX0
Banner - Web Tailor - Overall BA WWW-TALR 8.9.1.5 https://ellucian.force.com/clients/a118Y00000SM6Cg

Release 22.6.1:
Banner - Finance BA FINANCE 9.3.24.1 - Select https://ellucian.force.com/clients/a118Y00000RrsYD
Banner - General - Business Process APIs BA GEN BUS PROC API 9.3.29 -Select https://ellucian.force.com/clients/a118Y00000RrzYj

Release 22.6.2:
Banner - General - Event Publisher Banner Event Publisher 9.8 https://ellucian.force.com/clients/a118Y00000SnzQ6
Banner - General - Security BA GENERAL ACCESS MGMT 9.3.19.1 https://ellucian.force.com/clients/a118Y00000SldzD
Banner - General - Admin Common BA GEN ADMIN COMMON 9.3.28.1 https://ellucian.force.com/clients/a118Y00000SldxM

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jun 24, 11:13 EDT
Ellucian Experience - Production Environment - US and CA regions - Maintenance Notification
Completed - The scheduled maintenance has been completed.
Jul 1, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 03:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ellucian Experience will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window: Friday, 1 July 2022 at 3:00 am to Friday, 1 July 2022 at 5:00am Eastern

Impact: Downtime is not expected during this release, but performance may be decreased during the deployment widow.

Documentation: Release details can be found within the Ellucian Documentation site:
https://resources.elluciancloud.com/bundle/ellucian_experience_rel_release_notes/page/c_rel_notes_1_42_experience.html


Customer Action: Please see the release documentation for required actions.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jun 28, 16:04 EDT
Jun 30, 2022
Ellucian Experience - Production Environment - EMEA region - Maintenance Notification (EMEA region only)
Completed - The scheduled maintenance has been completed.
Jun 30, 18:02 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 16:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ellucian Experience will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window:

** EU region **
Thursday, 30 June 2022 at 9:00 pm BST to Thursday, 30 June 2022 at 11:00 pm BST

** UAE region **
Friday, 1 July 2022 at 12:00 am GST(GMT +4) to Friday, 1 July 2022 at 2:00 am GST(GMT +4)


Impact: Downtime is not expected during this release, but performance may be decreased during the deployment widow.

Documentation: Release details can be found within the Ellucian Documentation site:
https://resources.elluciancloud.com/bundle/ellucian_experience_rel_release_notes/page/c_rel_notes_1_42_experience.html

Customer Action: Please see the release documentation for required actions.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jun 28, 16:06 EDT
Ellucian Experience - Production Environment - APAC region - Maintenance Notification
Completed - The scheduled maintenance has been completed.
Jun 30, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 11:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ellucian Experience will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window:
** Singapore region **
Thursday, 30 June 2022 at 11:00 pm (GMT + 8) to Friday, 30 June 2022 at 1:00 am (GMT + 8)

** Sydney region **
Friday, 1 July 2022 at 1:00 am AEST(GMT + 10) to Friday, 1 July 2022 at 3:00 am AEST(GMT + 10)


Impact: Downtime is not expected during this release, but performance may be decreased during the deployment widow.

Documentation: Release details can be found within the Ellucian Documentation site:
https://resources.elluciancloud.com/bundle/ellucian_experience_rel_release_notes/page/c_rel_notes_1_42_experience.html

Customer Action: Please see the release documentation for required actions.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jun 28, 16:05 EDT
Colleague SaaS T1 - Release Updates - Production
Completed - The scheduled maintenance has been completed.
Jun 30, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 21:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T1 Release Updates will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T1 Release Updates will be deployed in Production on June 29, starting at 9:00 PM.

Windows:
Eastern Time Zone - from June 29, from 9:00 PM to June 30, 2022, at 4:00 AM
Central/Mountain Time Zone - from June 29 from 9:00 PM to June 30, 2022 at 3:00 AM
Pacific Time Zone - from June 29 from 9:00 PM to June 30, 2022 at 1:00 AM
Samoa Standard Time - from June 29 from 9:00 PM to June 30, 2022 at 4:00 AM

Documentation: Please refer to the following articles for the details in this release:
https://elluciansupport.service-now.com/esc?id=kb_article&table=kb_knowledge&sys_kb_id=e5e2149f87d745102f5a0dc4dabb35fd

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jun 28, 12:14 EDT
Ellucian Elevate Upgrade 8.28.0.0 to the Non PROD Environment
Completed - The scheduled maintenance has been completed.
Jun 30, 08:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 21:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Elevate Upgrade 8.28.0.0 will be deployed to the Non-Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the US only ***
Thursday 30th June - starting at 12:30 a.m. Eastern and concluding on Thursday 30th June at 4:30 a.m. Eastern.

*** This notification is for our customers in the US2 only *** ( ACCS schools only)
Thursday 30th June - starting at 5:00 a.m. Eastern and concluding on Thursday 30th June at 8:00 a.m. Eastern.

*** This notification is for our customers in the Canada region only ***
Wednesday 29th June - starting at 9:30 p.m. Eastern and concluding on Wednesday 29th June at 11:30 p.m. Eastern.

NOTE: The Upgrade in Production is scheduled for Sunday 10th of July 2022.

Activity: Deploy Elevate Upgrade 8.28.0.0 to the Non-Production environment.

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Release documentation will be published on 6/28/2022 and can be found at the following link:
https://resources.elluciancloud.com/en-GB/bundle/elevate_rel_release_notes/page/c_828_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team
Jun 28, 10:16 EDT
Maintenance Notification / Ellucian Intelligent Learning Platform 5.5.3 - Production Environment (US)
Completed - The scheduled maintenance has been completed.
Jun 30, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 21:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Maintenance Update 5.5.3 for Ellucian Intelligent Learning Platform 5.x application will be deployed in the Production environment. This notification details the maintenance timeline and planned work.
 
Maintenance Window:
** US & Canada regions **
Wednesday 29th June 2022 at 9:00 p.m. Eastern to Thursday 30th June 2022 at 1:00 a.m. Eastern

Activity: Deploy release 5.5.3 in the Production environment.
 
Impact: ILP SaaS 5.X Production environment will be unavailable during the maintenance window.
 
Documentation: Release documentation can be found on the Ellucian Customer Center:
https://ellucian.force.com/clients/a118Y00000SlsAE

Dependencies: None
 
Customer Action: There is no action required by Customers. This announcement is for informational purposes only
 
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
 
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
 
Thank You,
Your Ellucian Cloud Services Team
Jun 27, 11:59 EDT
Maintenance Notification / Ellucian Intelligent Learning Platform 5.5.3 - Production Environment (EMEA)
Completed - The scheduled maintenance has been completed.
Jun 30, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 21:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Maintenance Update 5.5.3 for Ellucian Intelligent Learning Platform 5.x application will be deployed in the Production environment. This notification details the maintenance timeline and planned work.
 
Window:
*** Europe customers ***
Thursday, 30th June 2022 at 02:00 AM BST to Thursday, 30th June 2022 at 06:00 AM BST.

Activity: Deploy release 5.5.3 in the Production environment.

Impact: ILP SaaS 5.X Production environment will be unavailable during the maintenance window
 
Documentation: Release documentation can be found on the Ellucian Customer Center:
https://ellucian.force.com/clients/a118Y00000SlsAE

Dependencies: None
 
Customer Action: There is no action required by Customers. This announcement is for informational purposes only
 
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
 
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
 
Thank You,
Your Ellucian Cloud Services Team
Jun 27, 11:59 EDT
Ethos Integration Maintenance Update – (EU only)
Completed - The scheduled maintenance has been completed.
Jun 30, 00:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 21:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

** EU region **
Thursday, 30 June 2022 at 2:00 a.m. BST to Thursday, 30 June 2022 at 5:00 a.m. BST

Activity: Deploy release in the Test and Production environments.

Impact: No downtime is expected during this release.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=56a5816887589914e01ccb35dabb353f

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jun 28, 14:04 EDT
Informational Notice -Ethos Integration Maintenance – (US and Canada)
Completed - The scheduled maintenance has been completed.
Jun 30, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 21:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** US & Canada regions **
Wednesday, 29 June 2022 at 9:00 p.m. to Thursday, 30 June 2022 at 12:00 a.m. Eastern

Activity: Deploy Ethos Integration release in the Test and Production environments.

Impact: This update is not expected to impact Ellucian Workflow.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jun 28, 14:17 EDT
Informational Notice - Ethos Integration Maintenance – (US and Canada)
Completed - The scheduled maintenance has been completed.
Jun 30, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 21:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** US & Canada regions **
Wednesday, 29 June 2022 at 9:00 p.m. to Thursday, 30 June 2022 at 12:00 a.m. Eastern

Activity: Deploy Ethos Integration release in the Test and Production environments.

Impact: This update is not expected to impact Ellucian Experience.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jun 28, 14:26 EDT
Ethos Integration Maintenance Update – (US and Canada)
Completed - The scheduled maintenance has been completed.
Jun 30, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 21:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** US & Canada regions **
Wednesday, 29 June 2022 at 9:00 p.m. to Thursday, 30 June 2022 at 12:00 a.m. Eastern

Activity: Deploy release in the Test and Production environments.

Impact: No downtime is expected during this release.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=56a5816887589914e01ccb35dabb353f

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jun 28, 14:13 EDT
Jun 29, 2022
Maintenance Notification / Ellucian Intelligent Learning Platform 5.5.3 - Production Environment (APAC)
Completed - The scheduled maintenance has been completed.
Jun 29, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 10:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Maintenance Update 5.5.3 for Ellucian Intelligent Learning Platform 5.x application will be deployed in the Production environment. This notification details the maintenance timeline and planned work.
 
Window:
** Asia Pacific region only **
Thursday, 30th June 2022 @ 12 a.m. AEST to Thursday, 30th June 2022 @ 2 a.m. AEST

Activity: Deploy release 5.5.3 in the Production environment.

Impact: ILP SaaS 5.X Production environment will be unavailable during the maintenance window
 
Documentation: Release documentation can be found on the Ellucian Customer Center:
https://ellucian.force.com/clients/a118Y00000SlsAE

Dependencies: None
 
Customer Action: There is no action required by Customers. This announcement is for informational purposes only
 
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
 
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
 
Thank You,
Your Ellucian Cloud Services Team
Jun 27, 12:00 EDT
Ethos Integration Maintenance Notice – (AU region only)
Completed - The scheduled maintenance has been completed.
Jun 29, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 10:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** Asia Pacific region only **
Thursday, 30 June 2022 at 12:00 a.m. AEST (GMT + 10) to Thursday, 30 June 2022 at 1:00 a.m. AEST (GMT + 10)

Activity: Deploy release in the Test and Production environments.

Impact: No downtime is expected during this release.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=56a5816887589914e01ccb35dabb353f

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jun 28, 14:06 EDT
Ellucian Quercus Upgrade 8.28.0.0 to the Non PROD Environment (APAC)
Completed - The scheduled maintenance has been completed.
Jun 29, 06:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 04:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus Upgrade 8.28.0.0 will be deployed to the Non-Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the APAC region only ***
Wednesday 29th June - starting at 6:30 p.m. AEDT and concluding on Wednesday 29th June at 8:30 p.m. AEDT.

NOTE: The Upgrade in Production is scheduled for Saturday 9th of July 2022.

Activity: Deploy Quercus Upgrade 8.28.0.0 to the Non-Production environment.

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link:
https://resources.elluciancloud.com/en-GB/bundle/quercus_rel_aus_release_notes/page/c_828_au_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team

*** DO NOT DELETE ***
Control ID: 405'
Jun 28, 08:04 EDT
Ellucian Quercus Upgrade 8.28.0.0 to the Non PROD Environment (EMEA)
Completed - The scheduled maintenance has been completed.
Jun 29, 00:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 20:31 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus Upgrade 8.28.0.0 will be deployed to the Non-Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the EMEA region only ***
Wednesday 29th June - starting at 1:30 a.m. BST and concluding on Wednesday 29th June at 5:30 a.m. BST.

NOTE: The Upgrade in Production is scheduled for Saturday 9th of July 2022.

Activity: Deploy Quercus Upgrade 8.28.0.0 to the Non-Production environment.

Impact: The Non PROD environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link:
https://resources.elluciancloud.com/en-GB/bundle/quercus_rel_release_notes/page/c_828_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team
Jun 28, 08:05 EDT
Jun 28, 2022
Ellucian Ethos Integration & Workflow DNS Resolution Issues - AU Region
Resolved - Ellucian has coordinated with the domain registrar to address the DNS resolution issues and restore service in the AU region (DNS changes are propagating globally now but may take a few hours to complete).
Jun 28, 14:10 EDT
Identified - Ellucian is continuing to coordinate with the domain registrar to resolve the DNS issues for the AU region and working through engineering planning for migration of resources to other domains as needed.
Jun 28, 13:06 EDT
Update - Ellucian engineers are working with the domain registrar on resolution of the DNS issues and evaluating resource migrations, as needed, to restore service in the AU region.
Jun 28, 11:56 EDT
Update - Ellucian engineers are working on migration of resources to an alternate DNS zone/registrar to enable restoration of service in the AU region.
Jun 28, 11:00 EDT
Update - The Ellucian cloud team is researching options to reroute DNS traffic and restore DNS resolution for hosts in the AU region.
Jun 28, 10:23 EDT
Update - The Ellucian Cloud team is actively working with the domain registrar to resolve the ongoing DNS issues.
Jun 28, 09:03 EDT
Update - The Ellucian Cloud team is actively working with the domain registrar to resolve the ongoing DNS issues.
Jun 28, 08:02 EDT
Update - The Ellucian Cloud team is actively working with the domain registrar to resolve the ongoing DNS issues.
Jun 28, 07:00 EDT
Update - The Ellucian Cloud team is working with the domain registrar to resolve the ongoing DNS issues.
Jun 28, 06:00 EDT
Investigating - We are currently experiencing DNS issues preventing Banner integration from functioning correctly. Ellucian cloud engineers are engaged with our vendors to resolve the issue.
Jun 28, 05:00 EDT
Maintenance Notification Banner SaaS June, 2022 (Tier 3) Release 22.6.2 - Non-Production
Completed - The scheduled maintenance has been completed.
Jun 28, 07:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 23:31 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

UPDATED TIMELINE: Please be advised that the following Ellucian Banner SaaS June T3 Release 22.6.2 will be deployed on the Non-Production environments. This notification details the maintenance timeline and planned work.

Updated Window: June 27th 2022, 11:30 PM to June 28th 2022, 7:00 AM Eastern

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

Release 22.6.2:
Banner - General - Event Publisher Banner Event Publisher 9.8 https://ellucian.force.com/clients/a118Y00000SnzQ6
Banner - General - Security BA GENERAL ACCESS MGMT 9.3.19.1 https://ellucian.force.com/clients/a118Y00000SldzD
Banner - General - Admin Common BA GEN ADMIN COMMON 9.3.28.1 https://ellucian.force.com/clients/a118Y00000SldxM

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jun 24, 10:33 EDT
Colleague SaaS - Infrastructure Updates - Non-Production
Completed - The scheduled maintenance has been completed.
Jun 28, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 21:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Dear Valued Customer,

Please be advised that we will be performing infrastructure maintenance in your Colleague SaaS Non-Prod environment on June 27th, from 9:00 PM to 3:00 AM ET (June 28th).

Impact: The environments may be unavailable during the maintenance window.

Client Action: Please review your non-prod environment and report any issues to Action Line.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

No schedule has been defined for the PROD environment at this time. Additional communication will be provided when PROD is ready to be scheduled.


Thank You,

Your Ellucian Cloud Services Team
Jun 24, 16:17 EDT
Jun 27, 2022
Ellucian Experience - Infrastructure Maintenance - all environments - all regions
Completed - The scheduled maintenance has been completed.
Jun 27, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 16:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
As part of our ongoing efforts to optimize service, Ellucian needs to perform infrastructure maintenance on an underlying system in the Ellucian Experience Production and Test environments.

Window: 6/27/2022 at 4:00 pm to 6/27/2022 at 5:00 pm Eastern

Impact: No downtime is expected during this update.

Dependencies: None.

Customer Action: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jun 23, 17:06 EDT
Infrastructure Maintenance Notification Ellucian Workflow - Production - all regions only.
Completed - The scheduled maintenance has been completed.
Jun 27, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 16:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that an Infrastructure maintenance update for Ellucian Workflow will be deployed in all environments for all regions . This notification details the maintenance timeline and planned work.

Window:
6/27/2022 at 4:00 pm to 6/27/2022 at 5:00 pm Eastern

Activity: Perform Infrastructure Maintenance on the Ellucian Workflow Production environment

Impact: No downtime is expected during this maintenance.

Client Action: None

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jun 23, 17:07 EDT
Ellucian Analytics Infrastructure Maintenance – All Environments – All regions
Completed - The scheduled maintenance has been completed.
Jun 27, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 16:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
As part of our ongoing efforts to optimize service, Ellucian needs to perform infrastructure maintenance on an underlying system in the Ellucian Analytics Production and Test environments.

Window: 6/27/2022 at 4:00 pm to 6/27/2022 at 5:00 pm Eastern.

Impact: No downtime is expected during this update.

Dependencies: None.

Customer Action: None.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jun 23, 17:05 EDT
Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022
Multi Client P1 - IPL5 - US-East - messages not getting consumed
Resolved - ILP 5 service has been restored. We will continue to monitor the service but the transaction backlog has been processed.
Jun 24, 18:35 EDT
Update - We are continuing to investigate this issue.
Jun 24, 18:03 EDT
Update - Ellucian engineers are continuing to research the transaction processing errors for ILP 5. Further updates will continue to be shared until the issue is resolved.
Jun 24, 18:01 EDT
Investigating - Ellucian ILP 5 is currently experiencing a service disruption in the processing of transactions. Ellucian engineers are researching the issue and will provide further updates.

Updates will be provided hourly until service is restored.

Contact: If you have any questions or concerns about this notification, please contact your Customer Success Manager

Thank You,
Your Ellucian Cloud Operations Team
Jun 24, 17:00 EDT
Jun 23, 2022
UPDATE: Maintenance Notification Banner SaaS June, 2022 (Tier 1) Release 22.6.0 and (Tier 3) Select Release 22.6.1 - Non-Production
Completed - The scheduled maintenance has been completed.
Jun 23, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 23:30 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 17, 10:16 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

UPDATED TIMELINE: Please be advised that the following Ellucian Banner SaaS June T1 Release 22.6.0 and T3 Release 22.6.1 will be deployed on the Non-Production environments. This notification details the maintenance timeline and planned work.

Updated Window: June 22nd 2022, 11:30 PM to June 23rd 2022, 7:00 AM Eastern

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

Release 22.6.0:
Banner - Advancement BA ALUMNI 8.17 https://ellucian.force.com/clients/a118Y00000RSnwR
Banner - Advancement BA ALUMNI 9.3.11 https://ellucian.force.com/clients/a111M00000RXnp1
Banner - Accounts Receivable - Overall BA AR 8.8.4 https://ellucian.force.com/clients/a118Y00000Sml2n
Banner - Accounts Receivable - Overall BA AR 9.3.22 https://ellucian.force.com/clients/a118Y00000Sml1z
Banner - SC California CALBHR Human Resources BA CALBHR 8.18.1 https://ellucian.force.com/clients/a118Y00000SlnEW
Banner - SC California CALBSTU Student BA CALBSTU 8.15 https://ellucian.force.com/clients/a111M00000RaTSa
Banner - SC California CALBSTU Student BA CALBSTU 9.3.27 https://ellucian.force.com/clients/a118Y00000Smp8y
Banner - General - Ethos API DB Upgrade BA ETHOS API DB UPGRADE 9.27 https://ellucian.force.com/clients/a118Y00000SlvFL
Banner - Financial Aid - Loan Processing BA FIN AID 8.42.1 https://ellucian.force.com/clients/a118Y00000So4ug
Banner - Financial Aid - Loan Processing BA FIN AID 9.3.31 https://ellucian.force.com/clients/a118Y00000So4uv
Banner - Finance BA FINANCE 8.14.1.1 https://ellucian.force.com/clients/a118Y00000SlpWv
Banner - Finance BA FINANCE 9.3.24 https://ellucian.force.com/clients/a118Y00000SlpW2
Banner - General - Admin Common BA GEN ADMIN COMMON 9.3.28 https://ellucian.force.com/clients/a118Y00000SldxM
Banner - General - Application Navigator BA GEN APPNAV 3.7 https://ellucian.force.com/clients/a118Y00000SnzQG
Banner - General - Business Process APIs BA GEN BUS PROC API 9.3.28 https://ellucian.force.com/clients/a118Y00000SmikL
Banner - General BA GENERAL 8.14.1 https://ellucian.force.com/clients/a118Y00000SlduN
Banner - General BA GENERAL 9.3.23 https://ellucian.force.com/clients/a118Y00000Sldwn
Banner - General - Security BA GENERAL ACCESS MGMT 9.3.19 https://ellucian.force.com/clients/a118Y00000SldzD
Banner - General - DB Upgrade BA GENERAL CMN DB 9.27 https://ellucian.force.com/clients/a118Y00000SmiO6
Banner - Communication Management BA GENERAL COMMGMT 9.7.5 https://ellucian.force.com/clients/a118Y00000SmNyX
Banner - General - Self-Service RESTful API BA GENERAL SELF-SERVICE 9.11 https://ellucian.force.com/clients/a118Y00000SmiOQ
Banner - Human Resources BA HR 8.20.1 https://ellucian.force.com/clients/a118Y00000SlcLA
Banner - Human Resources BA HR 9.3.22 https://ellucian.force.com/clients/a118Y00000Slguq
Banner - General - Integration API BA INTG API 9.27 https://ellucian.force.com/clients/a118Y00000SlvF6
Banner - General - Event Publisher Banner Event Publisher 9.8 https://ellucian.force.com/clients/a118Y00000SnzQ6
Banner - General - Extensibility-Page Builder Banner Extensibility-Page Builder 9.10.1 https://ellucian.force.com/clients/a118Y00000Rrf1z
Banner - Faculty and Advisor Self-Service Banner Faculty Self-Service 9.18 https://ellucian.force.com/clients/a118Y00000Slcc2
Banner - General - Events Management Banner General Events Management 9.12 https://ellucian.force.com/clients/a118Y00000SoATU
Banner - Student Self-Service Banner Student Self-Service 9.20 https://ellucian.force.com/clients/a118Y00000SlccB
Banner - Position Control BA POS CONT 9.3.16 https://ellucian.force.com/clients/a118Y00000Slgul
Banner - Student - Student API BA STU API 9.27 https://ellucian.force.com/clients/a118Y00000SlvF1
Banner - Student BA STUDENT 8.24 https://ellucian.force.com/clients/a118Y00000Slcc1
Banner - Student BA STUDENT 9.3.27 https://ellucian.force.com/clients/a118Y00000Slcc6
Banner - Student - Registration BA STUDENT REGIST SSB 9.25 https://ellucian.force.com/clients/a118Y00000SlccG
Banner - Employee Self-Service BA WWW-EMP 8.20.1 https://ellucian.force.com/clients/a118Y00000Slgug
Banner - Employee Self-Service BA WWW-EMP 9.19 https://ellucian.force.com/clients/a118Y00000Slguv
Banner - Finance Self-Service - Overall BA WWW-FIN 8.7.0.5 https://ellucian.force.com/clients/a118Y00000SmO8Q
Banner - Finance Self-Service - Overall BA WWW-FIN 9.4.5 https://ellucian.force.com/clients/a118Y00000SlpX0
Banner - Web Tailor - Overall BA WWW-TALR 8.9.1.5 https://ellucian.force.com/clients/a118Y00000SM6Cg

Release 22.6.1:
Banner - Finance BA FINANCE 9.3.24.1 - Select https://ellucian.force.com/clients/a118Y00000RrsYD
Banner - General - Business Process APIs BA GEN BUS PROC API 9.3.29 -Select https://ellucian.force.com/clients/a118Y00000RrzYj

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jun 14, 11:01 EDT
Ellucian Analytics Infrastructure Maintenance – All Environments – All regions
Completed - The scheduled maintenance has been completed.
Jun 23, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 23:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
As part of our ongoing efforts to optimize service, Ellucian needs to perform infrastructure maintenance on an underlying system in the Ellucian Analytics Production and Test environments.

Window: 6/22/2022 at 11:00 pm to 6/23/2022 at 1:00 am Eastern
Impact: Ellucian Analytics will be unavailable during the maintenance window.
Dependencies: None.
Customer Action: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jun 21, 13:12 EDT
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