Ellucian Cloud Status
All Systems Operational

About This Site

Ellucian Cloud planned maintenance or unplanned service impacting events affecting multiple client production systems are announced and logged on this page.

To report production system outages or request immediate attention of the Ellucian Enterprise Operations Center (EOC) please call:
+1 (844) 358-7222 (US/Canada Toll Free) or +1 (407) 215-3970 (International Toll), Use Prompt 3

Application Hosting Services (AHS) Operational
Ellucian SaaS Operational
Ellucian Banner SaaS Operational
Ellucian Colleague SaaS Operational
Ellucian Advance Operational
Ellucian Elevate Operational
Ellucian eTranscripts Operational
Ellucian Mobile Cloud Operational
Ellucian Advise Operational
Ellucian Recruit Operational
Ellucian Quercus (EMEA) Operational
Ellucian Quercus (APAC) Operational
Ellucian Intelligent Learning Platform 4.X ? Operational
Ellucian Intelligent Learning Platform 5.X ? Operational
Ellucian Theme Editor Operational
Ellucian Experience Operational
Ellucian Workflow - Australia Operational
Ellucian Workflow - Canada Operational
Ellucian Workflow - Europe Operational
Ellucian Workflow - U.S. Operational
Ellucian Ethos Platform Operational
Ellucian Analytics - Canada Operational
Ellucian Analytics - Europe Operational
Ellucian Analytics - U.S. Operational
Ethos Data Access - Canada Operational
Ethos Data Access - Europe Operational
Ethos Data Access - U.S. Operational
Ethos Extend Operational
Ethos Integration - Australia Operational
Ethos Integration - Canada Operational
Ethos Integration - Europe Operational
Ethos Integration - U.S. Operational
Monitoring Operational
AWS Health Status ? Operational
AWS ec2-us-east-1 Operational
AWS ec2-us-west-2 Operational
AWS ec2-eu-west-1 Operational
AWS ec2-ca-central-1 Operational
AWS rds-us-east-1 Operational
AWS rds-us-west-2 Operational
AWS rds-eu-west-1 Operational
AWS rds-ca-central-1 Operational
AWS s3-us-standard Operational
AWS route53 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Please be advised that On Tuesday, October 22nd at 12:30 AM Eastern there will be an outage of approximately one hour of the Ellucian Mobile Cloud Configuration Tool as we perform required maintenance. This notification details the maintenance timeline and planned work.

Window: 22/10/2019, 12:30 AM to 22/10/2019, 1:30 AM Eastern

Impact: The Prod Mobile Cloud Configuration Tool will be unavailable during the maintenance window.

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: For any issues related to the update, please contact Ellucian Support Center.

Thank You,
Your Ellucian Cloud Services Team
Posted on Oct 17, 14:00 EDT
ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements, a scheduled upgrade is planned for all Ellucian Payment Gateway customers in the cloud.

PROD WINDOW:
***For customers in the United States and Latin American regions***
Starting Wednesday, October 23, 2019 at 11:00 PM EDT and concluding by Thursday, October 25, 2019 at 2:00 AM EDT

IMPACT:
This upgrade only impacts Ellucian Payment Gateway Prod environments within the United States and Latin America regions. There is no expected downtime during this upgrade however you may experience intermittent slowness or an occasional disconnect to your environment.

Should you encounter issues after the upgrade, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thanks,
Ellucian Cloud Team
Posted on Oct 3, 15:01 EDT
ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, this notice is to inform you of plans to upgrade your Ellucian CRM deployment.

TARGETED PROD UPGRADE WINDOW:
Ellucian CRM Advance Prod, November 5, 2019 - November 7, 2019

Your specific date and time - including duration - will be shared directly with you via your Ellucian CRM distribution email.

USER ACCEPTANCE TESTING:
Ellucian has provided a standard 3-week testing period between Non-Prod and Prod upgrades, per our SaaS policy. The goal of that testing period was to verify that current business operations are unimpeded after an upgrade. New functionality is delivered turned off and may be configured after the upgrade.

Should you encounter issues during testing, please contact Action Line. Also note that during the testing period cloning requests will not be accommodated.

RELEASE INFORMATION:
Release information may be found at:
https://ecommunities.ellucian.com/message/270650#270650
 
If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Ellucian Project Manager.
 
Thank you,
Ellucian Cloud Team
Posted on Oct 18, 11:58 EDT
Past Incidents
Oct 20, 2019

No incidents reported today.

Oct 19, 2019
Completed - The scheduled maintenance has been completed.
Oct 19, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 00:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, this notice is to inform you of plans to upgrade your Ellucian CRM deployments.
 
TARGETED NON-PROD UPGRADE WINDOWS:
Ellucian CRM Advance Non-Prod, October 15, 2019 - October 18, 2019
 
Your specific date and time - including duration - will be shared directly with you via your Ellucian CRM distribution email following this message.
 
For all customers with Prod environments, to mitigate upgrade risk, Ellucian will be cloning your Prod environment down to your Non-Prod environment(s). If configurations are present within your Non-Prod environment(s) that you wish to retain, please act by transferring these configurations into your Prod environment. Ellucian Cloud Engineers are not responsible for transferring any configurations.
 
You will be required to transfer configurations prior to October 14, 2019.
 
TARGETED PROD UPGRADE WINDOWS:
Ellucian CRM Advance Prod, November 5, 2019 - November 7, 2019
 
Your specific date and time - including duration - will be shared directly with you via your Ellucian CRM distribution email after the completion of all Non-Prod upgrades.
 
USER ACCEPTANCE TESTING:
Ellucian will continue to provide a standard 3-week testing period between Non-Prod and Prod upgrades, per our SaaS policy. The goal of the testing period is to verify that current business operations are unimpeded after the upgrade. New functionality is delivered turned off and may be configured after the upgrade.
 
Should you encounter issues during testing, please contact Action Line. Also note that during the testing period cloning requests will not be accommodated.
 
RELEASE INFORMATION:
Pre-Release information may be found at:
https://ecommunities.ellucian.com/message/267146#267146
 
If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Ellucian Project Manager.
 
Thank you,
Ellucian Cloud Team
Sep 20, 13:28 EDT
Oct 18, 2019

No incidents reported.

Oct 17, 2019
Completed - The scheduled maintenance has been completed.
Oct 17, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 02:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised of the Ellucian Banner SaaS September 2019 Regulatory Release updates to be deployed on the Production environment. This notification details the maintenance timeline and planned work.

The Ellucian Banner SaaS September 2019 Regulatory Release updates will be deployed in Production on 10/17/2019 at 2:00 AM Eastern.

Window: 10/17/2019, 2:00 AM to 10/17/2019, 7:00 AM Eastern

Impact: Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following article for the details in this release:

https://ellucian.force.com/clients/a111M00000O2mrm
https://ellucian.force.com/clients/a111M00000Lqd3H
https://ellucian.force.com/clients/a111M00000O2mrr
https://ellucian.force.com/clients/a111M00000O2mx6
https://ellucian.force.com/clients/s/releases/a111M00000NfIXm/

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Oct 16, 12:31 EDT
Completed - The scheduled maintenance has been completed.
Oct 17, 06:30 EDT
Update - This notice is to inform you about the Ethos Extend Hot Fix Release is extended by one hour
Oct 17, 05:24 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 04:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing support for customers using Ethos Extend, we are continuing to deliver fixes for critical issues as needed. This notification details the maintenance timeline and planned work.

Window: 10/17/2019 @ 04.30 a.m. Eastern to 10/17/2019 @ 05.30 a.m. Eastern

Activity: Deploy Extend Hot-Fix in the Test and Production environments

Impact: The environments will be unavailable during the maintenance window.

Documentation: Release documentation can be found on The Ellucian HUB,
https://ellucian.force.com/clients/a111M00000NfuWI

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success
Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Oct 15, 18:08 EDT
Oct 16, 2019
Completed - The scheduled maintenance has been completed.
Oct 16, 23:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 21:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** Asia Pacific region only **
10/16/2019 @ 11:00 a.m to 10/16/2019 @ 12:00 pm Eastern

** EU, US & Canada regions **
10/16/2019 @ 9:00 p.m to 10/16/2019 @ 11:30 p.m Eastern

Activity: Deploy release in the Test and Production environments.

Impact: There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or occasional disconnects.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://ellucian.force.com/clients/s/releases/a111M00000NflgKQAR/ethos-integration-10162019

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Oct 10, 20:02 EDT
Oct 15, 2019
Completed - The scheduled maintenance has been completed.
Oct 15, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 21:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T3 Updates will be deployed on the Non-Production environments. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T3 Updates will be deployed in Non-Production on 10/15/2019 and the same update will be deployed in Production on 10/30/2019 at 9:00 pm EST.

Window: 10/15/2019, 9:00 PM to 10/15/2019, 11:00 PM Eastern

Impact: The Non-Production environments will be unavailable during the maintenance window.

Documentation: Please refer to the following article for the details in this release:

https://ellucian.force.com/clients/a111M00000NfQcl

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success
Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Oct 14, 11:32 EDT
Completed - The scheduled maintenance has been completed.
Oct 15, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 02:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised of the Ellucian Banner SaaS September 2019 Regulatory Release updates to be deployed on the Non-Production environment. This notification details the maintenance timeline and planned work.

The Ellucian Banner SaaS Updates will be deployed in Non-Production on 10/15/2019 and the same update will be deployed in Production on 10/17/2019 at 2:00 AM Eastern.

Window: 10/15/2019, 2:00 AM to 10/15/2019, 7:00 AM Eastern

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following article for the details in this release:

https://ellucian.force.com/clients/a111M00000O2mrm
https://ellucian.force.com/clients/a111M00000Lqd3H
https://ellucian.force.com/clients/a111M00000O2mrr
https://ellucian.force.com/clients/a111M00000O2mx6
https://ellucian.force.com/clients/s/releases/a111M00000NfIXm/

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Oct 11, 14:50 EDT
Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019
Completed - The scheduled maintenance has been completed.
Oct 11, 23:55 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 22:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
10/11/2019 @ 10:00 p.m to 10/11/2019 @ 11:55 p.m Eastern

Activity: Deploy release in the Test and Production environments.

Impact: There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or occasional disconnects.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://ellucian.force.com/clients/s/releases/a111M00000NfMeSQAV/

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Oct 9, 20:04 EDT
Completed - The scheduled maintenance has been completed.
Oct 11, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 20:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a feature release for Ellucian Analytics will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window: 10/10/2019 @ 8 p.m. Eastern to 10/11/2019 @ 8 a.m. Eastern

Impact: Although the content updates are for Production tenants only, infrastructure changes required by this update will potentially affect running jobs in both Test and Production tenants.

Documentation: Release documentation can be found on the Ellucian Customer Center :

https://ellucian.force.com/clients/a111M00000O4zW2

Customer Action: Please make sure no loads are in progress at the start of the maintenance window. Following action needed by customers to enable new features and implement enhancements following a release.

** Advancement Content **
An Analytics Load Pipeline job for resource contributions is required to enable performance enhancements and Advancement content

** Student, Recruitment Admissions by ERP, Human Resources, or Financial Aid Content **
An Analytics Load Pipeline job for resource persons is required to enable performance enhancements and primary person name.

** Recruitment Content **
An Analytics Load Pipeline job for resource recruitment-persons is required to enable performance enhancements.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Oct 8, 11:00 EDT
Oct 10, 2019
Completed - The scheduled maintenance has been completed.
Oct 10, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 21:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T3 Updates will be deployed on the Production environments. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T3 Updates will be deployed in Production on 10/10/2019 at 9:00 pm EST.

Window: 10/10/2019, 9:00 PM to 10/10/2019, 11:00 PM Eastern

Impact: The Production environments will be unavailable during the maintenance window.

Documentation: Please refer to the following article for the details in this release:

https://ellucian.force.com/clients/a111M00000NfVNu
https://ellucian.force.com/clients/a111M00000M23m3

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success
Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Oct 9, 11:38 EDT
Completed - The scheduled maintenance has been completed.
Oct 10, 11:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 09:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ecommunities.ellucian.com/message/270644#270644

WINDOW: 
*** Australia customers ***
Starting Thursday, 10 October 2019 at 23:00 GMT+10 and concluding by Friday, 11 October 2019 at 01:00 GMT+10

*** New Zealand customers ***
Starting Friday, 11 October 2019 at 01:00 GMT+12 and concluding by Friday, 11 October 2019 at 03:00 GMT+12

IMPACT:
This MU impacts all Ellucian CRM Advance Prod environments in the Australia and New Zealand regions. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Oct 8, 17:00 EDT
Completed - The scheduled maintenance has been completed.
Oct 10, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 00:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Elevate 8.19 will be deployed to the Test environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the US only ***
Thursday October 10th - starting at 3:00 a.m. Eastern and concluding on Thursday October 10th at 8:00 a.m. Eastern.
*** This notification is for our customers in the Canada region only ***
Thursday October 10th - starting at 12:00 a.m. Eastern and concluding on Thursday October 10th at 4:00 a.m Eastern.

Activity: Deploy Elevate release 8.19 to the Test environment.

Impact: The Test environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on https://resources.elluciancloud.com/bundle/elevate_rel_release_notes_d_elevate/page/c_eq_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment, Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Please note: Planned roll-out to production October 31st

Thank You,
Your Ellucian Cloud Services Team
Oct 8, 17:00 EDT
Completed - The scheduled maintenance has been completed.
Oct 10, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 23:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Banner SaaS August 2019 Maintenance Release will be deployed on the Production environment. This notification details the maintenance timeline and planned work.

The Ellucian Banner SaaS August 2019 Update Release will be deployed in Production on 10/09/2019.

Window: 10/09/2019, 11:00 PM to 10/10/2019, 7:00 AM Eastern

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following article for the details in this release:

https://ellucian.force.com/clients/s/releases/a111M00000O2lUZQAZ
https://ellucian.force.com/clients/s/releases/a111M00000O4epLQAR
https://ellucian.force.com/clients/s/releases/a111M00000O4GqEQAV
https://ellucian.force.com/clients/s/releases/a111M00000LqK5vQAF
https://ellucian.force.com/clients/s/releases/a111M00000O2iwQQAR
https://ellucian.force.com/clients/s/releases/a111M00000M1IMDQA3
https://ellucian.force.com/clients/s/releases/a111M00000O2lRaQAJ
https://ellucian.force.com/clients/s/releases/a111M00000O2kH6QAJ
https://ellucian.force.com/clients/s/releases/a111M00000M1IRcQAN
https://ellucian.force.com/clients/s/releases/a111M00000M1IRIQA3
https://ellucian.force.com/clients/s/releases/a111M00000LqbZSQAZ
https://ellucian.force.com/clients/s/releases/a111M00000O39DPQAZ
https://ellucian.force.com/clients/s/releases/a111M00000LqavnQAB
https://ellucian.force.com/clients/s/releases/a111M00000M17rsQAB
https://ellucian.force.com/clients/s/releases/a111M00000M1HCXQA3
https://ellucian.force.com/clients/s/releases/a111M00000Nn4QAQAZ
https://ellucian.force.com/clients/s/releases/a111M00000M23kCQAR
https://ellucian.force.com/clients/s/releases/a111M00000Nn4QKQAZ
https://ellucian.force.com/clients/s/releases/a111M00000OZQUUQA5
https://ellucian.force.com/clients/s/releases/a111M00000O2bdRQAR
https://ellucian.force.com/clients/s/releases/a111M00000NmknkQAB
https://ellucian.force.com/clients/s/releases/a111M00000M23kHQAR
https://ellucian.force.com/clients/s/releases/a111M00000O2iICQAZ
https://ellucian.force.com/clients/s/releases/a111M00000M1P91QAF
https://ellucian.force.com/clients/s/releases/a111M00000O2lWkQAJ
https://ellucian.force.com/clients/s/releases/a111M00000O5X5bQAF
https://ellucian.force.com/clients/s/releases/a111M00000O2kK0QAJ
https://ellucian.force.com/clients/s/releases/a111M00000M3XMAQA3
https://ellucian.force.com/clients/s/releases/a111M00000O2lWkQAJ
https://ellucian.force.com/clients/s/releases/a111M00000O5X5bQAF
https://ellucian.force.com/clients/s/releases/a111M00000O2kK0QAJ
https://ellucian.force.com/clients/s/releases/a111M00000M3XMAQA3
https://ellucian.force.com/clients/s/releases/a111M00000Ob0p5QAB
https://ellucian.force.com/clients/s/releases/a111M00000OalA7QAJ
https://ellucian.force.com/clients/s/releases/a111M00000OalACQAZ
https://ellucian.force.com/clients/s/releases/a111M00000NeFsGQAV
https://ellucian.force.com/clients/s/releases/a111M00000OauLuQAJ
https://ellucian.force.com/clients/s/releases/a111M00000NdS92QAF
https://ellucian.force.com/clients/s/releases/a111M00000OaECFQA3
https://ellucian.force.com/clients/s/releases/a111M00000O2mrIQAR
https://ellucian.force.com/clients/s/releases/a111M00000O2mrXQAR

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success
Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Oct 4, 15:32 EDT
Oct 9, 2019
Completed - The scheduled maintenance has been completed.
Oct 9, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 21:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T3 Updates will be deployed on the Non-Production environments. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T3 Updates will be deployed in Non-Production on 10/09/2019 and the same update will be deployed in Production on 10/10/2019 at 9:00 pm EST.

Window: 10/09/2019, 9:00 PM to 10/09/2019, 11:00 PM Eastern

Impact: The Non-Production environments will be unavailable during the maintenance window.

Documentation: Please refer to the following article for the details in this release:

https://ellucian.force.com/clients/a111M00000NfVNu
https://ellucian.force.com/clients/a111M00000M23m3

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success
Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Oct 9, 11:32 EDT
Completed - The scheduled maintenance has been completed.
Oct 9, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 20:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ecommunities.ellucian.com/message/270644#270644

WINDOW:
*** United States, Canada, and Latin America customers ***
Starting Wednesday, October 9, 2019 at 8:00 PM EDT and concluding by Wednesday, October 9, 2019 at 10:00 PM EDT

*** Europe customers ***
Starting Thursday, 10 October 2019 at 01:00 GMT+1 and concluding by Thursday, 10 October 2019 at 03:00 GMT+1

*** Middle East customers ***
Starting Thursday, 10 October 2019 at 04:00 GMT+4 and concluding by Thursday, 10 October 2019 at 06:00 GMT+4

IMPACT:
This MU impacts all Ellucian CRM Advance Prod environments in the United States, Canada, Latin America, Europe, and Middle East regions. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Oct 8, 17:01 EDT
Oct 8, 2019
Completed - The scheduled maintenance has been completed.
Oct 8, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 13:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Quercus 8.19 will be deployed to the Test environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in Europe and the Middle East only ***
Tuesday October 8th - starting at 6:00 p.m. BST (GMT+1) and concluding on Tuesday October 8th at 10 p.m. BST (GMT+1).

Activity: Deploy Quercus release 8.19 to the Test environment.

Impact: The Test environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on: https://resources.elluciancloud.com/bundle/elevate_rel_release_notes_d_quercus/page/c_eq_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Please note: Planned roll-out to production October 29th

Thank You,
Your Ellucian Cloud Services Team
Oct 4, 17:02 EDT
Completed - The scheduled maintenance has been completed.
Oct 8, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 14:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ecommunities.ellucian.com/message/270644#270644

WINDOW: 
*** United States, Canada, and Latin America customers ***
Starting Tuesday, October 8, 2019 at 2:00 PM EDT and concluding by Tuesday, October 8, 2019 at 4:00 PM EDT

*** Europe customers ***
Starting Tuesday, 8 October 2019 at 19:00 GMT+1 and concluding by Tuesday, 8 October 2019 at 21:00 GMT+1

*** Middle East customers ***
Starting Tuesday, 8 October 2019 at 22:00 GMT+4 and concluding by Wednesday, 9 October 2019 at 00:00 GMT+4

*** Australia customers ***
Starting Wednesday, 9 October 2019 at 04:00 GMT+10 and concluding by Wednesday, 9 October 2019 at 06:00 GMT+10

*** New Zealand customers ***
Starting Wednesday, 9 October 2019 at 06:00 GMT+12 and concluding by Wednesday, 9 October 2019 at 08:00 GMT+12

IMPACT:
This MU only impacts Ellucian CRM Advance Non-Prod environments. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Oct 7, 15:00 EDT
Completed - The scheduled maintenance has been completed.
Oct 8, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 09:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Quercus 8.19 will be deployed to the Test environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the Asia Pacific region only ***
Tuesday October 8th - starting at 2:00 p.m. BST (GMT+1) and concluding on Tuesday October 8th at 6:00 p.m BST (GMT+1).

Activity: Deploy Quercus release 8.19 to the Test environment.

Impact: The Test environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on: https://resources.elluciancloud.com/bundle/elevate_rel_release_notes_d_quercus/page/c_eq_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Please note: Planned roll-out to production October 29th.

Thank You,
Your Ellucian Cloud Services Team
Oct 4, 17:02 EDT
Completed - The scheduled maintenance has been completed.
Oct 8, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 20:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing support for customers using Ellucian Analytics we are continuing to deliver fixes for critical issues as needed. This notification details the maintenance timeline and planned work.

Window: 10/07/2019 @ 8 p.m.Eastern to 10/07/2019 @ 11:59 p.m.Eastern

Note: This Hot-Fix update along with 2019.3.0.0 update will be deployed to Production environment on 10/10/2019

Activity: Deploy Hot-FiX into Test environment

Impact: There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or occasional disconnects.

Documentation: Release documentation can be found on the Ellucian Customer Center :

https://ellucian.force.com/clients/s/releases/a111M00000Nfcr2

Dependencies: None

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Oct 5, 08:18 EDT
Oct 7, 2019
Completed - The scheduled maintenance has been completed.
Oct 7, 23:59 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 20:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES 
 
Please be advised that a Maintenance Update for Ethos Data Access will be deployed in the Production environment. This notification details the maintenance timeline and planned work. 
 
Window: 
** US and CA Regions **
10/07/2019 8:00 PM to 10/07/2019 11:59 PM Eastern
 
** UK Region **
10/07/2019 3:00 PM to 10/07/2019 5:00 PM Eastern
 
Activity: Deploy release in the Prod environment.
 
Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.
 
Documentation: Release documentation can be found on the Ellucian Customer Center : 
https://ellucian.force.com/clients/a111M00000OZDS9
 
Dependencies: None
 
Customer Action: There is no action required by customers. This announcement is for informational purposes only.
 
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly. 
 
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel. 
 
Thank You, 
Your Ellucian Cloud Services Team
 
Thanks,
Venkat
Sep 30, 17:02 EDT
Completed - The scheduled maintenance has been completed.
Oct 7, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 01:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T3 Updates will be deployed on the Non-PROD environments. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T3 Updates will be deployed in Non-PROD on 10/07/2019 and the same update will be deployed in Production on 10/30/2019 at 9:00 pm EST.

Window: 10/07/2019, 1:00 AM to 10/07/2019, 3:00 AM Eastern

Impact: The Non-PROD environments will be unavailable during the maintenance window.

Documentation: Please refer to the following article for the details in this release:

https://ellucian.force.com/clients/a111M00000NfBX2
https://ellucian.force.com/clients/a111M00000OZUbh
https://ellucian.force.com/clients/a111M00000NfRWW

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success
Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Oct 4, 15:32 EDT
Oct 6, 2019

No incidents reported.