Ellucian Cloud Status
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 14:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advise in the cloud, this notice is to inform you of plans to upgrade your Ellucian CRM deployment(s) within the Ellucian Cloud.
 
TARGETED PROD UPGRADE WINDOW:
Ellucian CRM Advise Prod, June 24, 2019 - June 25, 2019
 
Specific timing (upgrade date and its duration) for your institution will be shared directly with you via your eCRM distribution email prior to the upgrade window.
 
USER ACCEPTANCE TESTING:
Ellucian will continue to provide a standard 3-week testing period between Non-Prod and Prod upgrades, per our SaaS policy. The goal of the testing period is to verify that current business operations are unimpeded after the upgrade. New functionality is delivered turned off and may be configured after the upgrade.
 
Should you encounter issues during testing, please contact Action Line. Please note that during the testing period cloning requests will not be accommodated.
 
RELEASE INFORMATION:
Release information, including upgrade windows, may be found at: https://ecommunities.ellucian.com/community/ellucian-crm-advise

If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.
 
Thank you,
Ellucian Cloud Team
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 23:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, this notice is to inform you of plans to upgrade your Ellucian CRM deployment(s) within the Ellucian Cloud.
 
TARGETED PROD UPGRADE WINDOW:
Ellucian CRM Recruit Prod, June 19, 2019 - July 3, 2019
 
Specific timing (upgrade date and its duration) for your institution will be shared directly with you via your eCRM distribution email prior to the upgrade window.
 
USER ACCEPTANCE TESTING:
Ellucian will continue to provide a standard 3-week testing period between Non-Prod and Prod upgrades, per our SaaS policy. The goal of the testing period is to verify that current business operations are unimpeded after the upgrade. New functionality is delivered turned off and may be configured after the upgrade.
 
Should you encounter issues during testing, please contact Action Line. Please note that during the testing period cloning requests will not be accommodated.
 
RELEASE INFORMATION:
Release information, including upgrade windows, may be found at: https://ecommunities.ellucian.com/community/ellucian-recruiter
 
If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.
 
Thank you,
Ellucian Cloud Team

About This Site

Ellucian Cloud planned maintenance or unplanned service impacting events affecting multiple client production systems are announced and logged on this page.

To report production system outages or request immediate attention of the Ellucian Enterprise Operations Center (EOC) please call:
+1 (844) 358-7222 (US/Canada Toll Free) or +1 (407) 215-3970 (International Toll), Use Prompt 3

Application Hosting Services (AHS) Operational
Ellucian SaaS Under Maintenance
Ellucian Banner SaaS Operational
Ellucian Colleague SaaS Operational
Ellucian Advance Operational
Ellucian Elevate Operational
Ellucian eTranscripts Operational
Ellucian Mobile Cloud Operational
Ellucian Advise Under Maintenance
Ellucian Recruit Operational
Ellucian Quercus (EMEA) Operational
Ellucian Quercus (APAC) Operational
Ellucian Workflow Operational
Ellucian Intelligent Learning Platform 4.X ? Operational
Ellucian Intelligent Learning Platform 5.X ? Operational
Ellucian Theme Editor Operational
Ellucian Experience Operational
Ellucian Ethos Platform Operational
Ellucian Analytics Operational
Ethos Data Access Operational
Ethos Extend Operational
Ethos Integration - Canada Operational
Ethos Integration - Europe Operational
Ethos Integration - U.S. Operational
Monitoring Operational
AWS Health Status ? Operational
AWS ec2-us-east-1 Operational
AWS ec2-us-west-2 Operational
AWS ec2-eu-west-1 Operational
AWS ec2-ca-central-1 Operational
AWS rds-us-east-1 Operational
AWS rds-us-west-2 Operational
AWS rds-eu-west-1 Operational
AWS rds-ca-central-1 Operational
AWS s3-us-standard Operational
AWS route53 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ellucian Elevate SSO will be deployed in the Production platform. This notification details the maintenance timeline and planned work.


Window:
** US Region **
04/04/2019 @06:00 a.m to 04/04/2019 @08:00 a.m Eastern

Please Note: This Maintenance Upgrade only impacts customers in the US Region

Activity: Deploy updates to the SSO component on the Production platform.

Impact: The PROD environment may be unavailable for a 2-hour period during this maintenance window.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Apr 1, 17:06 EDT
ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Quercus 8.18.02 will be deployed to the Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the Asia Pacific region only ***
Tuesday June 25th - starting at 2:00 p.m. BST (GMT+1) and concluding on Tuesday June 25th at 6:00 p.m BST (GMT+1).

Activity: Deploy Quercus release 8.18.02 to the Production environment.

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on : https://ellucian.force.com/clients/s/contentdocument/0691M000004zpB5

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team
Posted on Jun 24, 17:16 EDT
ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Quercus 8.18.02 will be deployed to the Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in Europe and the Middle East only ***
Tuesday June 25th - starting at 6:00 p.m. BST (GMT+1) and concluding on Tuesday June 25th at 10:00 p.m BST (GMT+1).

Activity: Deploy Quercus release 8.18.02 to the Production environment.

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on : https://ellucian.force.com/clients/s/contentdocument/0691M000004zpB5

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team
Posted on Jun 24, 17:05 EDT
ELLUCIAN CLOUD SERVICES

Please be advised of the Ellucian Banner SaaS June 2019 Critical Patch Release to be deployed on the Production environment. This notification details the maintenance timeline and planned work.

The Ellucian Banner SaaS June 2019 Critical Patch Release will be deployed in Production on 06/26/2019.

Window: 06/26/2019, 3:30 AM to 06/26/2019, 7:00 AM Eastern

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

https://ellucian.force.com/clients/a111M00000O2m7w
https://ellucian.force.com/clients/a111M00000O2m7m
https://ellucian.force.com/clients/a111M00000OaZiP
https://ellucian.force.com/clients/a111M00000LqvDN

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success
Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Jun 24, 14:01 EDT
ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Intelligent Learning Platform will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window:
** Asia Pacific region only **
06/26/2019 @ 10 a.m Eastern to 06/26/2019 @ 11:59 a.m Eastern

** EU, US & Canada regions **
06/26/2019 @ 8 p.m Eastern to 06/26/2019 @ 11:59 p.m Eastern

Activity: Deploy release in Production environment

Impact: ILP SaaS Production environment will be unavailable during the maintenance window

Documentation: Release documentation can be found on the Ellucian Customer Center:

https://ellucian.force.com/clients/s/releases/a111M00000NmbvW/ilp-459-saas

Dependencies: None

Customer Action: There is no action required by Customers.This announcement is for informational purposes only

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Jun 18, 20:00 EDT
ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** Asia Pacific region only **
06/26/2019 @ 11:00 a.m to 06/26/2019 @ 12:00 pm Eastern

** EU, US & Canada regions **
06/26/2019 @ 9:00 p.m to 06/26/2019 @ 11:00 p.m Eastern

Activity: Deploy release in the Test and Production environments.

Impact: There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or occasional disconnects.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://ellucian.force.com/clients/a111M00000OaYLz

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Jun 20, 20:00 EDT
ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Workflow will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window:
** Asia Pacific region only **
06/27/2019 @ 10:00 a.m Eastern to 06/27/2019@ 11:59 a.m Eastern

** CA,EU & US regions **
06/27/2019 @ 8:00 p.m Eastern to 06/27/2019 @ 11:00 p.m Eastern

Activity: Deploy release in the Production environment.

Impact: Ellucian Workflow Production environment will be unavailable during the maintenance window

Documentation: Release documentation can be found on the Ellucian Customer Center :

https://ellucian.force.com/clients/a111M00000OZDT7

Dependencies: None

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Jun 18, 20:00 EDT
ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, this notice is to inform you of plans to deploy a Voluntary Support of Education (VSE) and Dynamics CRM platform hotfix in your Ellucian CRM deployment(s) within the Ellucian Cloud.  
 
TARGETED NON-PROD UPGRADE WINDOW:
Ellucian CRM Advance Non-Prod, July 8, 2019 - July 11, 2019
 
Specific timing (upgrade date and its duration) for your institution will be shared directly with you via your eCRM distribution email prior to the upgrade window.
 
For all customers with Prod environments, to mitigate upgrade risk, Ellucian will be cloning your Prod environment down to your Non-Prod environment. If configurations are present within your Non-Prod environment that you wish to retain, please act by transferring these configurations into your Prod environment. Ellucian Cloud Engineers are not responsible for transferring any configurations.
 
You will be required to transfer configurations prior to July 7, 2019.
 
TARGETED PROD UPGRADE WINDOW:
Ellucian CRM Advance Prod, July 22, 2019 - July 23, 2019
 
Specific timing (upgrade date and its duration) for your institution will be shared directly with you via your eCRM distribution email prior to the upgrade window.
 
USER ACCEPTANCE TESTING:
Ellucian will continue to provide a standard 3-week testing period between Non-Prod and Prod upgrades, per our SaaS policy. The goal of the testing period is to verify that current business operations are unimpeded after the upgrade. New functionality is delivered turned off and may be configured after the upgrade.
 
Should you encounter issues during testing, please contact Action Line. Please note that during the testing period cloning requests will not be accommodated.
 
RELEASE INFORMATION:
Once available, release information may be found at: https://ecommunities.ellucian.com/community/ellucian-crm-advance.
 
If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.
 
Thank you, 
Ellucian Cloud Team
Posted on Jun 12, 17:07 EDT
Past Incidents
Jun 23, 2019

No incidents reported.

Jun 22, 2019

No incidents reported.

Jun 21, 2019
Completed - The scheduled maintenance has been completed.
Jun 21, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 09:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

***The original message incorrectly stated the AUS MU deployment would occur on Thursday, June 20, 2019 at 9 AM EDT and has been correct to Friday, June 21, 2019 at 9 AM EDT which was the original intended date***

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis.

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this update can be found here:
https://ecommunities.ellucian.com/message/256903#256903

For all clients using the General Application Imports, please review CR-000167756 regarding sources: https://ellucian.force.com/clients/s/change-request/a0x1M000004uHMe/cr000167756

WINDOW:
*** This notification is for our customers in the Australia only***
Starting Friday, 21 June 2019 at 11:00 PM UTC+10 and concluding by Saturday, 22 June 2019 at 1:00 AM UTC+10.

IMPACT:
This MU impacts all Ellucian CRM Recruit Prod environments in Australia and New Zealand only. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
Jun 20, 15:00 EDT
Completed - The scheduled maintenance has been completed.
Jun 21, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 04:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised of the Ellucian Banner SaaS June 2019 Critical Patch Release to be deployed on the Non-Production environment. This notification details the maintenance timeline and planned work.

The Ellucian Banner SaaS June 2019 Critical Patch Release will be deployed in Non-Production on 06/21/2019 and the same update will be deployed in Production on 06/26/2019 at 4:00 AM Eastern.

Window: 06/21/2019, 4:00 AM to 06/21/2019, 7:00 AM Eastern

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following article for the details in this release:

https://ellucian.force.com/clients/a111M00000O2m7w
https://ellucian.force.com/clients/a111M00000O2m7m
https://ellucian.force.com/clients/a111M00000OaZiP

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success
Jun 19, 12:32 EDT
Jun 20, 2019
Completed - The scheduled maintenance has been completed.
Jun 20, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 00:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Elevate 8.18.02 will be deployed to the Test environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the US only ***
Thursday June 20th - starting at 4:00 a.m. Eastern and concluding on Thursday June 20th at 8:00 a.m. Eastern.
*** This notification is for our customers in the Canada region only ***
Thursday June 20th - starting at 0:00 a.m. Eastern and concluding on Thursday June 20th at 4:00 a.m Eastern.

Activity: Deploy Elevate release 8.18.02 to the Test environment.

Impact: The Test environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on https://ellucian.force.com/clients/s/releases/a111M00000OZGV5QAP/elevate-81802-fixpack

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment, Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Please note: Planned roll-out to production June 27th

Thank You,
Your Ellucian Cloud Services Team
Jun 18, 17:01 EDT
Jun 19, 2019
Completed - The scheduled maintenance has been completed.
Jun 19, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 20:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ecommunities.ellucian.com/message/256903#256903

For all clients using the General Application Imports, please review CR-000167756 regarding sources: https://ellucian.force.com/clients/s/change-request/a0x1M000004uHMe/cr000167756

WINDOW: 
*** This notification is for our customers in United States, Canada, and Europe regions***
Starting Wednesday, June 19, 2019 at 8:00 PM EDT and concluding by Wednesday, June 19, 2019 at 10:00 PM EDT.

IMPACT:
This MU only impacts Ellucian CRM Recruit Prod environments in the United States, Canada, and Europe. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Jun 18, 17:09 EDT
Jun 18, 2019
Completed - The scheduled maintenance has been completed.
Jun 18, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 13:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Quercus 8.18.02 will be deployed to the Test environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in Europe and the Middle East only ***
Tuesday June 18th - starting at 6:00 p.m. BST (GMT+1) and concluding on Tuesday June 18th at 10 p.m. BST (GMT+1).

Activity: Deploy Quercus release 8.18.02 to the Test environment.

Impact: The Test environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on: https://ellucian.force.com/clients/s/contentdocument/0691M000004zpB5

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Please note: Planned roll-out to production 25th June

Thank You,
Your Ellucian Cloud Services Team
Jun 17, 17:01 EDT
Completed - The scheduled maintenance has been completed.
Jun 18, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 14:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ecommunities.ellucian.com/message/256903#256903

For all clients using the General Application Imports, please review CR-000167756 regarding sources: https://ellucian.force.com/clients/s/change-request/a0x1M000004uHMe/cr000167756

WINDOW: 
Starting Tuesday, June 18, 2019 at 2:00 PM EDT and concluding by Tuesday, June 18, 2019 at 4:00 PM EST.

IMPACT:
This MU only impacts Ellucian CRM Recruit Non-Prod environments. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Jun 17, 16:00 EDT
Completed - The scheduled maintenance has been completed.
Jun 18, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 09:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Quercus 8.18.02 will be deployed to the Test environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the Asia Pacific region only ***
Tuesday June 18th - starting at 2:00 p.m. BST (GMT+1) and concluding on Tuesday June 18th at 6:00 p.m BST (GMT+1).

Activity: Deploy Quercus release 8.18.02 to the Test environment.

Impact: The Test environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on : https://ellucian.force.com/clients/s/contentdocument/0691M000004zpB5

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Please note: Planned roll-out to production 25th June

Thank You,
Your Ellucian Cloud Services Team
Jun 17, 17:01 EDT
Jun 17, 2019

No incidents reported.

Jun 16, 2019

No incidents reported.

Jun 15, 2019

No incidents reported.

Jun 14, 2019
Completed - The scheduled maintenance has been completed.
Jun 14, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 02:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised of the updated Ellucian Banner SaaS June 2019 Maintenance Release to be deployed on the Non-Production environment. This notification details the maintenance timeline and planned work.

The Ellucian Banner SaaS June 2019 Maintenance Release will be deployed in Non-Production on 06/14/2019 and the same update will be deployed in Production on 07/11/2019 at 2:00 AM EST.

Window: 06/14/2019, 2:00 AM to 06/14/2019, 7:00 AM Eastern

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following article for the details in this release:

https://ellucian.force.com/clients/a111M00000Lqd2i
https://ellucian.force.com/clients/a111M00000O4Gpk
https://ellucian.force.com/clients/a111M00000O2m7m
https://ellucian.force.com/clients/a111M00000O2m8B
https://ellucian.force.com/clients/a111M00000O55sT
https://ellucian.force.com/clients/a111M00000O2iwL
https://ellucian.force.com/clients/a111M00000M1ILo
https://ellucian.force.com/clients/a111M00000O2xnz
https://ellucian.force.com/clients/a111M00000M1IQK
https://ellucian.force.com/clients/a111M00000Lqb0n
https://ellucian.force.com/clients/a111M00000M1k06
https://ellucian.force.com/clients/a111M00000M1k0a
https://ellucian.force.com/clients/a111M00000NmaKa
https://ellucian.force.com/clients/a111M00000O2bdM
https://ellucian.force.com/clients/a111M00000O2bqC
https://ellucian.force.com/clients/a111M00000Nn2A4
https://ellucian.force.com/clients/a111M00000LqvDN

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success
Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jun 12, 18:01 EDT
Completed - The scheduled maintenance has been completed.
Jun 14, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 21:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS Q2 2019 Release T1 Updates will be deployed on the Non-PROD environment. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS Q2 2019 Release T1 Updates will be deployed in Non-PROD on 06/13/2019 and the same update will be deployed in Production on 07/17/2019 at 9:00 pm EST.

Window: 06/13/2019, 9:00 PM to 06/14/2019, 1:00 AM Eastern

Impact: The Dev/Test environment will be unavailable during the maintenance window.

Documentation: Please refer to the following article for the details in this release:

https://ellucian.force.com/clients/s/article/Colleague-Releases-June-2019

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success
Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jun 10, 16:31 EDT
Jun 13, 2019
Completed - The scheduled maintenance has been completed.
Jun 13, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 02:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Banner SaaS June 2019 Maintenance Release will be deployed on the Non-Production environment. This notification details the maintenance timeline and planned work.

The Ellucian Banner SaaS June 2019 Maintenance Release will be deployed in Non-Production on 06/13/2019 and the same update will be deployed in Production on 07/11/2019 at 2:00 AM EST.

Window: 06/13/2019, 2:00 AM to 06/13/2019, 7:00 AM Eastern

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following article for the details in this release:

https://ellucian.force.com/clients/a111M00000Lqd2i
https://ellucian.force.com/clients/a111M00000O4Gpk
https://ellucian.force.com/clients/a111M00000O2m7w
https://ellucian.force.com/clients/a111M00000O2m7m
https://ellucian.force.com/clients/a111M00000O2m8B
https://ellucian.force.com/clients/a111M00000O55sT
https://ellucian.force.com/clients/a111M00000O2iwL
https://ellucian.force.com/clients/a111M00000M1ILo
https://ellucian.force.com/clients/a111M00000O2xnz
https://ellucian.force.com/clients/a111M00000M1IQK
https://ellucian.force.com/clients/a111M00000Lqb0n
https://ellucian.force.com/clients/a111M00000M1k06
https://ellucian.force.com/clients/a111M00000M1k0a
https://ellucian.force.com/clients/a111M00000NmaKa
https://ellucian.force.com/clients/a111M00000O2bdM
https://ellucian.force.com/clients/a111M00000O2bqC
https://ellucian.force.com/clients/a111M00000Nn2A4
https://ellucian.force.com/clients/a111M00000LqvDN

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success
Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jun 11, 11:00 EDT
Resolved - Recruit services have been fully restored for all customers. An Incident Summary detailing the timeline and resolution of the incident will be available for review within the designated time frame defined in the SLA.

Thank You,
Your Ellucian Cloud Operations Team
Jun 13, 03:39 EDT
Investigating - Some Ellucian Recruit SaaS environments are experiencing an interruption of service as of 2:51 AM EDT. The Ellucian Cloud team is fully engaged to rapidly restore service.

Updates will be provided hourly until service is restored.

Contact: If you have any questions or concerns about this notification, please contact your Customer Success Manager

Thank You,
Your Ellucian Cloud Operations Team
Jun 13, 03:17 EDT
Jun 12, 2019
Completed - The scheduled maintenance has been completed.
Jun 12, 23:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 21:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** Asia Pacific region only **
06/12/2019 @ 11:00 a.m to 06/12/2019 @ 12:00 Noon Eastern

** EU, US & Canada regions **
06/12/2019 @ 9:00 p.m to 06/12/2019 @ 11:00 p.m Eastern

Activity: Deploy release in the Test and Production environments.

Impact: There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or occasional disconnects.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://ellucian.force.com/clients/a111M00000OaABe

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jun 7, 15:32 EDT
Jun 11, 2019
Completed - The scheduled maintenance has been completed.
Jun 11, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 10:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Workflow will be deployed in the Test environment. This notification details the maintenance timeline and planned work.

Window: 06/11/2019 @ 10 a.m. Eastern to 06/11/2019 @ 2 p.m. Eastern

Note: A maintenance update for Ellucian Workflow will be deployed to Production environment for Asia Pacific region customers on 06/27/2019 @ 10 a.m. Eastern and for US & EU & CA region customers on 06/27/2019 @ 8 p.m. Eastern

Activity: Deploy release in the Test environment

Impact: Ellucian Workflow Test environment will be unavailable during the maintenance window

Documentation: Release documentation can be found on the Ellucian Customer Center :

https://ellucian.force.com/clients/a111M00000OZDT7

Dependencies: None

Customer Action: There is no action required by customers. This announcement is for informational purposes only

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel

Thank You,
Your Ellucian Cloud Services Team
Jun 4, 20:07 EDT
Jun 10, 2019

No incidents reported.