Ellucian Cloud Status

All Systems Operational

About This Site

Ellucian Cloud planned maintenance or unplanned service impacting events affecting multiple client production systems are announced and logged on this page.

To report production system outages or request immediate attention of the Ellucian Enterprise Operations Center (EOC) please call:
+1 (844) 358-7222 (US/Canada Toll Free) or +1 (407) 215-3970 (International Toll), Use Prompt 3

Application Hosting Services (AHS) Operational

Ellucian SaaS Operational

Ellucian Banner SaaS Operational

Ellucian Colleague SaaS Operational

Ellucian Advance (APAC) Operational

Ellucian Advance (EMEA) Operational

Ellucian Advance (LAC) Operational

Ellucian Advance Operational

Ellucian Advise (APAC) Operational

Ellucian Advise (EMEA) Operational

Ellucian Advise (LAC) Operational

Ellucian Advise Operational

Ellucian Elevate Operational

Ellucian eTranscripts Operational

Ellucian Experience Operational

Ellucian Mobile Cloud Operational

Ellucian Recruit (APAC) Operational

Ellucian Recruit (EMEA) Operational

Ellucian Recruit (LAC) Operational

Ellucian Recruit Operational

Ellucian Quercus (EMEA) Operational

Ellucian Quercus (APAC) Operational

Ellucian Intelligent Learning Platform 4.X - APAC Operational

Ellucian Intelligent Learning Platform 4.X - EMEA Operational

Ellucian Intelligent Learning Platform 4.X - United States/Canada/Latin America Operational

Ellucian Intelligent Learning Platform 5.X - APAC Operational

Ellucian Intelligent Learning Platform 5.X - EMEA Operational

Ellucian Intelligent Learning Platform 5.X - United States/Canada/Latin America Operational

Ellucian Theme Editor Operational

Ellucian Workflow - U.S. Operational

Ellucian Workflow - Australia Operational

Ellucian Workflow - Canada Operational

Ellucian Workflow - Europe Operational

Ellucian Ethos Platform Operational

Ellucian Analytics - Canada Operational

Ellucian Analytics - Europe Operational

Ellucian Analytics - U.S. Operational

Ethos Data Access - Canada Operational

Ethos Data Access - Europe Operational

Ethos Data Access - U.S. Operational

Ethos Extend Operational

Ethos Integration - Australia Operational

Ethos Integration - Canada Operational

Ethos Integration - Europe Operational

Ethos Integration - U.S. Operational

Monitoring Operational

AWS Health Status Operational

AWS ec2-us-east-1 Operational

AWS ec2-us-west-2 Operational

AWS ec2-eu-west-1 Operational

AWS ec2-ca-central-1 Operational

AWS rds-us-east-1 Operational

AWS rds-us-west-2 Operational

AWS rds-eu-west-1 Operational

AWS rds-ca-central-1 Operational

AWS s3-us-standard Operational

AWS route53 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Ellucian CRM Upgrade Notification: Ellucian CRM Advance 3.0.4 Maintenance Release Prod Aug 3, 22:00 - Aug 6, 08:00 EDT

ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, this notice is to inform you of plans to upgrade your Ellucian CRM deployment(s) within the Ellucian Cloud.

TARGETED PROD UPGRADE WINDOW:
Ellucian CRM Advance Prod, August 3, 2020 - August 5, 2020

Your specific date and time - including duration - will be shared directly with you via your Ellucian CRM distribution email.

RELEASE INFORMATION:
Details about CRs found in this upgrade may be found on Customer Center here:
https://ellucian.force.com/clients/s/releases/a111M00000QD0mNQAT/crm-advance-304-maintenance-release

USER ACCEPTANCE TESTING:
It is expected that current business operations are tested after all Ellucian CRM upgrades. The goal of the testing is to verify that current business operations are unimpeded. New feature functionality must be configured and may be configured after the upgrade where available.

Should you encounter issues after this upgrade, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
Posted on Jul 22, 12:02 EDT

Ellucian CRM SaaS Update: Ellucian CRM Recruit 2020 Import Update Non-Prod Aug 5, 08:00 - Aug 12, 08:00 EDT

ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, this notice is to inform you of plans to deploy the 2020 Import Update to your Ellucian CRM deployment(s) within the Ellucian Cloud.

TARGETED NON-PROD UPGRADE WINDOW:
Ellucian CRM Recruit Non-Prod, August 5, 2020 - August 11, 2020

Your specific date and time will be shared directly with you via your Ellucian CRM distribution email by EOD on Monday July 27, 2020.

TARGETED PROD UPGRADE WINDOW:
Ellucian CRM Recruit Prod, August 12, 2020 - August 18, 2020

You will receive another update regarding the Ellucian CRM Recruit Prod update.

IMPACT:
The Ellucian CRM Recruit 2020 Import Update is an update that only affects the delivered import functionality within Ellucian CRM Recruit. There will be no clones as a part of this update and no clone requests will be accommodated during this time until after the last Prod upgrade window has completed.

RELEASE INFORMATION:
Details about CRs found in this upgrade may be found on Customer Center here:
https://ellucian.force.com/clients/s/releases/a111M00000NgW4QQAV/ellucian-crm-recruit-2020-imports

Should you encounter issues after this upgrade, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
Posted on Jul 22, 12:09 EDT

Ethos Integration Maintenance Update – (APAC) Aug 5, 10:00-11:00 EDT

ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** Asia Pacific region only **
Thursday, 6 August 2020 @ 12:00 a.m AEST (GMT + 10) to Thursday, 6 August 2020 @ 1:00 a.m. AEST

Activity: Deploy release in the Test and Production environments.

Impact: The application will not be accessible during the maintenance window.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://ellucian.force.com/clients/a111M00000QFLbk

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Jul 31, 16:11 EDT

Ellucian Intelligent Learning Platform 5.X Maintenance Release - Production Environment (APAC) Aug 5, 10:00-11:00 EDT

ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Intelligent Learning Platform 5.X application will be deployed in the Preview environment. This notification details the maintenance timeline and planned work.

Window:
** Asia Pacific region only **
Friday, 6 August 2020 @ 12 a.m. AEST (GMT+10) to Friday, 6 August 2020 @ 1 a.m. AEST (GMT+10)

Note: This update will be deployed to the Production environment on Friday, 27 August 2020

Activity: Deploy release in the Preview environment

Impact: ILP SaaS 5.X Preview environment will be unavailable during the maintenance window

Documentation: Release documentation can be found on the Ellucian Customer Center:

https://ellucian.force.com/clients/a111M00000QE7VI

Dependencies: None

Customer Action: There is no action required by Customers. This announcement is for informational purposes only

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Jul 29, 15:04 EDT

Ellucian Intelligent Learning Platform 5.X Maintenance Release - Preview Environment (EMEA) Aug 5, 21:00 - Aug 6, 00:00 EDT

ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Intelligent Learning Platform 5.X application will be deployed in the Preview environment. This notification details the maintenance timeline and planned work.

Window:
*** Europe customers ***
Thursday, 6 August 2020 at 02:00 AM BST (GMT+1) to Thursday, 6 August 2020 at 05:00 AM BST (GMT+1)

Note: This update will be deployed to the Production environment on Friday, 27 August 2020

Activity: Deploy release in the Preview environment

Impact: ILP SaaS 5.X Preview environment will be unavailable during the maintenance window

Documentation: Release documentation can be found on the Ellucian Customer Center:

https://ellucian.force.com/clients/a111M00000QE7VI

Dependencies: None

Customer Action: There is no action required by Customers. This announcement is for informational purposes only

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Jul 29, 15:08 EDT

Ethos Integration Maintenance Update – (EU, US and Canada) Aug 5, 21:00 - Aug 6, 00:00 EDT

ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** EU, US & Canada regions **
08/05/2020 @ 9:00 p.m to 08/06/2020 @ 12:00 a.m Eastern

Activity: Deploy release in the Test and Production environments.

Impact: The application will not be accessible during the maintenance window.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://ellucian.force.com/clients/a111M00000QFLbk

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Jul 31, 16:08 EDT

Ellucian Intelligent Learning Platform 5.X Maintenance Release - Preview Environment (United States/Canada/Latin America) Aug 5, 21:00 - Aug 6, 00:00 EDT

ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Intelligent Learning Platform 5.X application will be deployed in the Preview environment. This notification details the maintenance timeline and planned work.

Window:
** US & Canada regions **
08/5/2020 @ 9 p.m. Eastern to 08/6/2020 @ 12 a.m. Eastern

Note: This update will be deployed to the Production environment on Thursday, August 26th, 2020

Activity: Deploy release in the Preview environment

Impact: ILP SaaS 5.X Preview environment will be unavailable during the maintenance window

Documentation: Release documentation can be found on the Ellucian Customer Center:

https://ellucian.force.com/clients/a111M00000QE7VI

Dependencies: None

Customer Action: There is no action required by Customers. This announcement is for informational purposes only

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Jul 29, 15:13 EDT

Ellucian Analytics SaaS 2020.2.1.0 (All Regions - CA, EU & US) Aug 6, 20:00 - Aug 7, 05:00 EDT

ELLUCIAN CLOUD SERVICES

Please be advised that maintenance release 2020.2.1.0 for Ellucian Analytics will be deployed in the Test environment. This notification details the maintenance timeline and planned work.

Window: 08/6/2020 @ 8:00 PM Eastern to 08/7/2020 @ 5:00 AM Eastern

Note: Feature release 2020.2.1.0 for Ellucian Analytics will be deployed to the Production environment on 08/13/2020

Impact: Although the content updates are for Test tenants only, infrastructure changes required by this update will potentially affect running jobs in both Test and Production tenants.

Documentation: Release documentation can be found on the Ellucian Customer Center :
https://ellucian.force.com/clients/a111M00000QD4EO

Please see the Ellucian Analytics Release Notes for Release 2020.2.1.0
https://resources.elluciancloud.com/bundle/ellucian_analytics_rel_release_notes/page/c_analytics_release_notes.html

Dependencies: None.

Pre Release-Customer Action: Please make sure no Analytics Load Pipeline jobs are in progress nor scheduled to begin during the maintenance window. While Analytics Refresh Pipeline jobs may run during the maintenance window, any job errors during the maintenance window should be ignored as all data will be refreshed during the next successful refresh job.

Post Release-Customer Action: As a result of this update, customers with any of these content areas must take required actions:

Recruitment content:
In Ellucian Analytics, run the Analytics Load Pipeline job for the Recruitment domain.

Finance content:
In Ellucian Analytics, run the Analytics Load Pipeline job for the Finance domain.

Financial Aid content:
In Ellucian Analytics, run the Analytics Load Pipeline job for the Financial Aid domain.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Jul 30, 18:33 EDT

Maintenance Notification Ellucian Experience Aug 10, 17:00-18:00 EDT

ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ellucian Experience will be deployed in the Test environment. This notification details the maintenance timeline and planned work.

Window: 08/10/2020 at 5:00pm to 08/10/2020 at 6:00pm Eastern

Note: This update will be deployed to the Production environment on 08/24/2020.

Impact: Downtime is not expected during this release, but performance may be decreased during the deployment widow.

Documentation: Release details can be found within the Ellucian Documentation site:
https://resources.elluciancloud.com/bundle/ellucian_experience_rel_release_notes/page/c_ellucian_experience_release_notes.html

Post deployment steps: All users will be prompted to repeat the on-boarding tutorial upon first login following the upgrade. Please see release notes for additional details.

Customer Action: No customer actions are required for this release.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Aug 3, 13:02 EDT

Ellucian Intelligent Learning Platform 4.X Maintenance Release - Production Environment (APAC) Aug 13, 10:00-11:00 EDT

ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Intelligent Learning Platform 4.X application will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window:
** Asia Pacific region only **
Thursday, 14 August 2020 @ 12 a.m. AEST (GMT+10) to Thursday, 14 August 2020 @ 1 a.m. AEST (GMT+10)

Activity: Deploy release in the Production environment

Impact: ILP SaaS 4.X Production environment will be unavailable during the maintenance window

Documentation: Release documentation can be found on the Ellucian Customer Center:

https://ellucian.force.com/clients/a111M00000Q6I6M

Dependencies: None

Customer Action: There is no action required by Customers. This announcement is for informational purposes only

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Jul 30, 15:03 EDT

Ellucian Intelligent Learning Platform 4.X Maintenance Release - Production Environment (EMEA) Aug 13, 21:00 - Aug 14, 00:00 EDT

ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Intelligent Learning Platform 4.X application will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window:
*** Europe customers ***
Thursday, 14 August 2020 at 01:00 AM BST (GMT+1) to Thursday, 14 August 2020 at 07:00 AM BST (GMT+1)

Activity: Deploy release in the Production environment

Impact: ILP SaaS 4.X Production environment will be unavailable during the maintenance window

Documentation: Release documentation can be found on the Ellucian Customer Center:

https://ellucian.force.com/clients/a111M00000Q6I6M

Dependencies: None

Customer Action: There is no action required by Customers. This announcement is for informational purposes only

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Jul 30, 15:08 EDT

Ellucian Intelligent Learning Platform 4.X Maintenance Release - Production Environment (United States/Canada/Latin America) Aug 13, 21:00 - Aug 14, 00:00 EDT

ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Intelligent Learning Platform 4.X application will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window:
** US & Canada regions **
08/13/2020@ 9 p.m. Eastern to 08/14/2020 @ 12 a.m. Eastern

Activity: Deploy release in the Production environment

Impact: ILP SaaS 4.X Production environment will be unavailable during the maintenance window

Documentation: Release documentation can be found on the Ellucian Customer Center:

https://ellucian.force.com/clients/a111M00000Q6I6M

Dependencies: None

Customer Action: There is no action required by Customers. This announcement is for informational purposes only

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Jul 30, 15:10 EDT

Maintenance Notification Ellucian Workflow - Production - Canadian Customers Only. Aug 17, 20:00 - Aug 18, 00:00 EDT

Update - The Scheduled Maintenance for Ellucian Workflow has been pushed back one week. The new deployment date is from August 17th, 2020 at 8:00 PM EST to August 18th, 2020 at 12:00 AM EST
Jul 30, 15:28 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Workflow will be deployed in the Production environment for all Canadian customers. This notification details the maintenance timeline and planned work.

Window

** CA region only**
08/17/2020 @ 8 p.m. Eastern to 08/18/2020 @ 12:00 a.m. Eastern

Activity: Deploy release into Ellucian Workflow Production environment

Impact: There will be downtime experienced while the update is being deployed.

Documentation: Release documentation can be found on The Ellucian Customer Center:

https://ellucian.force.com/clients/a111M00000QEL4K

With this change, the URL entry point to the application and web entry links will be updated to reflect the new subdomain approach.
For example:
Test for workspace tenant123:
- Old: https://workflow-test.elluciancloud.com/systenant123/en/ellucianux/login/login
- New: https://tenant123-workflow-test.elluciancloud.com/systenant123/en/ellucianux/login/login

IMPORTANT: Redirect from old to new URL will be done automatically when accessing the application and web entry links. End users will see the redirect taking place.

Client Action: At some point after deployment but before December 31st, 2020:
- Update external references (i.e. university's web pages, bookmarks, iFrames) to web entry links and to application with new URL format
- SAML SSO URLs for Assertion Service and Single Logout Service

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 27, 20:01 EDT

Maintenance Notification Ellucian Workflow - Production - Australian Customers Only. Aug 19, 10:00-14:00 EDT

Update - The Scheduled Maintenance for Ellucian Workflow has been pushed back one week. The new deployment date is from Thursday, 20 August 2020 @ 12:00 a.m. AEST (GMT+10) to Thursday, 20 August 2020 @ 4:00 a.m. AEST (GMT+10)
Jul 30, 15:45 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Workflow will be deployed in the Production environment for all Australian customers. This notification details the maintenance timeline and planned work.

Window:
** Australian region only**
Thursday, 20 August 2020 @ 12:00 a.m. AEST (GMT+10) to Thursday, 20 August 2020 @ 4:00 a.m. AEST (GMT+10)

Activity: Deploy release into Ellucian Workflow Production environment

Impact: There will be downtime experienced while the update is being deployed.

Documentation: Release documentation can be found on The Ellucian Customer Center:
https://ellucian.force.com/clients/a111M00000QEL4K

With this change, the URL entry point to the application and web entry links will be updated to reflect the new subdomain approach.
For example:
Test for workspace tenant123:
- Old: https://workflow-test.elluciancloud.com/systenant123/en/ellucianux/login/login
- New: https://tenant123-workflow-test.elluciancloud.com/systenant123/en/ellucianux/login/login

IMPORTANT: Redirect from old to new URL will be done automatically when accessing the application and web entry links. End users will see the redirect taking place.

Client Action: At some point after deployment but before December 31st, 2020:
- Update external references (i.e. university's web pages, bookmarks, iFrames) to web entry links and to application with new URL format
- SAML SSO URLs for Assertion Service and Single Logout Service

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,

Your Ellucian Cloud Services Team
Jul 29, 17:00 EDT

Maintenance Notification Ellucian Workflow - Production - European Customers Only. Aug 19, 20:00 - Aug 20, 00:00 EDT

Update - The Scheduled Maintenance for Ellucian Workflow has been pushed back one week. The new deployment date is from Thursday, 20 August 2020 @ 1:00 a.m. BST (GMT+1) to Thursday, 20 August 2020 @ 5:00 a.m. BST (GMT+1)
Jul 30, 17:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Workflow will be deployed in the Production environment for all European customers. This notification details the maintenance timeline and planned work.

Window:
** European region only**
Thursday, 20 August 2020 @ 1:00 a.m. BST (GMT+1) to Thursday, 20 August 2020 @ 5:00 a.m. BST (GMT+1)

Activity: Deploy release into Ellucian Workflow Production environment

Impact: There will be downtime experienced while the update is being deployed.

Documentation: Release documentation can be found on The Ellucian Customer Center:
https://ellucian.force.com/clients/a111M00000QEL4K

With this change, the URL entry point to the application and web entry links will be updated to reflect the new subdomain approach.
For example:
Test for workspace tenant123:
- Old: https://workflow-test.elluciancloud.com/systenant123/en/ellucianux/login/login
- New: https://tenant123-workflow-test.elluciancloud.com/systenant123/en/ellucianux/login/login

IMPORTANT: Redirect from old to new URL will be done automatically when accessing the application and web entry links. End users will see the redirect taking place.

Client Action: At some point after deployment but before December 31st, 2020:
- Update external references (i.e. university's web pages, bookmarks, iFrames) to web entry links and to application with new URL format
- SAML SSO URLs for Assertion Service and Single Logout Service

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,

Your Ellucian Cloud Services Team
Jul 29, 17:02 EDT

Past Incidents

Aug 3, 2020

No incidents reported today.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

Ellucian Workflow Emergency Maintenance - US Test Environments Only

Completed - The scheduled maintenance has been completed.
Aug 1, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 20:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Workflow US Test environments will be undergoing maintenance from 07/31/2020 from 8:00 p.m. EST to 8/1/2020 at 12:00 a.m. EST. During this time the Workflow application may be unresponsive for short periods.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 31, 13:02 EDT

Jul 31, 2020

Banner SaaS T2 Maintenance Release -20.6.2 - Non-Production

Completed - The scheduled maintenance has been completed.
Jul 31, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 23:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Banner SaaS T2 Maintenance Release - 20.6.2. updates will be deployed on the Non-Production environments. This notification details the maintenance timeline and planned work.

The Ellucian Banner SaaS T2 Maintenance Release 20.6.2. updates will be deployed in Non-Production on 07/30/2020 and the same updates will be deployed in Production on 08/20/2020.

Window: 07/30/2020, 11:00 PM to 07/31/2020, 7:00 AM Eastern

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

https://ellucian.force.com/clients/a111M00000LhorC

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 27, 14:31 EDT

Colleague SaaS T2 - Release Updates - Non-Production

Completed - The scheduled maintenance has been completed.
Jul 31, 04:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 21:02 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T2 Release Updates will be deployed on the Non-Production environments. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T2 Release Updates will be deployed in Non-Production on 07/30/2020 and the same update will be deployed in Production on 08/12/2020 at 9:00 pm.

Windows:
Eastern Time Zone - 07/30/2020, 9:00 PM to 07/31/2020, 4:00 AM Eastern
Central/Mountain Time Zone - 07/30/2020, 10:00 PM to 07/31/2020, 4:00 AM Eastern
Western Time Zone - 07/30/2020, 11:00 PM to 07/31/2020 , 4:00 AM Eastern

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

https://ellucian.force.com/clients/a111M00000QLjxq
https://ellucian.force.com/clients/a111M00000QLSpv
https://ellucian.force.com/clients/a111M00000QLSrH
https://ellucian.force.com/clients/a111M00000QE72V
https://ellucian.force.com/clients/a111M00000QDAfE
https://ellucian.force.com/clients/a111M00000QCww1
https://ellucian.force.com/clients/a111M00000QE7cs

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 28, 09:07 EDT

Ellucian Intelligent Learning Platform 4.X Maintenance Release - Preview Environment (EMEA)

Completed - The scheduled maintenance has been completed.
Jul 31, 02:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 20:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Intelligent Learning Platform 4.X application will be deployed in the Preview environment. This notification details the maintenance timeline and planned work.

Window:
*** Europe customers ***
Starting Friday, 31 July 2020 at 01:00 AM BST (GMT+1) and concluding by Friday, 31 July 2020 at 07:00 AM BST (GMT+1)

Note: This update will be deployed to the Production environment on Friday, 14 August 2020

Activity: Deploy release in the Preview environment

Impact: ILP SaaS 4.X Preview environment will be unavailable during the maintenance window

Documentation: Release documentation can be found on the Ellucian Customer Center:

https://ellucian.force.com/clients/a111M00000Q6I6M

Dependencies: None

Customer Action: There is no action required by Customers. This announcement is for informational purposes only

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 23, 17:02 EDT

Ellucian Intelligent Learning Platform 4.X Maintenance Release - Preview Environment (United States/Canada/Latin America)

Completed - The scheduled maintenance has been completed.
Jul 31, 02:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 20:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Intelligent Learning Platform 4.X application will be deployed in the Preview environment. This notification details the maintenance timeline and planned work.

** US & Canada regions **
07/30/2020 @ 8 p.m. Eastern to 07/31/2020 @ 2 a.m. Eastern

Note: This update will be deployed to the Production environment on 08/13/2020

Activity: Deploy release in the Preview environment

Impact: ILP SaaS 4.X Preview environment will be unavailable during the maintenance window

Documentation: Release documentation can be found on the Ellucian Customer Center:

https://ellucian.force.com/clients/a111M00000Q6I6M

Dependencies: None

Customer Action: There is no action required by Customers. This announcement is for informational purposes only

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 23, 17:01 EDT

Jul 30, 2020

Ellucian Intelligent Learning Platform 5.X Maintenance Release - Production Environment (United States/Canada/Latin America)

Completed - The scheduled maintenance has been completed.
Jul 30, 23:59 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 21:00 EDT

Update - Old - 07/29/2020 @ 8 p.m. Eastern to 07/30/2020 @ 2 a.m. Eastern New 07/29/2020 @ 8 p.m. Eastern to 07/30/2020 @ 12 a.m. Eastern
Jul 27, 14:47 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Intelligent Learning Platform 5.X application will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

** US & Canada regions **
07/29/2020 @ 8 p.m. Eastern to 07/30/2020 @ 12 a.m. Eastern

Activity: Deploy release in the Production environment

Impact: ILP SaaS 5.X Production environment will be unavailable during the maintenance window

Documentation: Release documentation can be found on the Ellucian Customer Center:

https://ellucian.force.com/clients/s/releases/a111M00000Q6IDs

Dependencies: None

Customer Action: There is no action required by Customers. This announcement is for informational purposes only

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 27, 14:11 EDT

Ethos Data Access Hot Fix - Test Environment (U.S. Region Only)

Completed - The scheduled maintenance has been completed.
Jul 30, 18:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 17:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing support for customers using Ethos Data Access we are continuing to deliver fixes for critical issues as needed. This notification details the maintenance timeline and planned work.

Window: 07/30/2020 05:00 pm Eastern to 07/30/2020 06:00 pm Eastern

Activity: Deploy Hot-Fix in the Test environment. ( U.S. Region only)

Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads or Analytics loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.

Dependencies: None

Customer Action: Please make sure no Analytics Load Pipeline jobs are in progress nor scheduled to begin during the maintenance window. While Analytics Refresh Pipeline job may run during the maintenance window, any job errors during the maintenance window should be ignored as all data will be refreshed during the next successful refresh job.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 30, 16:54 EDT

Ethos Data Access Hot Fix - Test Environment (U.S. Region Only)

Completed - The scheduled maintenance has been completed.
Jul 30, 16:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 12:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing support for customers using Ethos Data Access we are continuing to deliver fixes for critical issues as needed. This notification details the maintenance timeline and planned work.

Window: 07/30/2020 12:00 pm Eastern to 07/30/2020 04:00 pm Eastern

Activity: Deploy Hot-Fix in the Test environment. ( U.S. Region only)

Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads or Analytics loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.

Dependencies: None

Customer Action: Please make sure no Analytics Load Pipeline jobs are in progress nor scheduled to begin during the maintenance window. While Analytics Refresh Pipeline job may run during the maintenance window, any job errors during the maintenance window should be ignored as all data will be refreshed during the next successful refresh job.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 30, 10:49 EDT

Ellucian Workflow Performance Issues - US Only

Completed - The scheduled maintenance has been completed.
Jul 30, 13:15 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 13:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

As part of the Ellucian Workflow 1.30.1 release deployment to Test environments the week of July 20, some performance issues were found in certain workspaces in the US region.
To address this, a maintenance window occurred in the evening hours of Wednesday July 29th for the US region only.
Additional research is still in progress.
Please contact Action Line if you start observing any delays in the application responsiveness, or if you have any additional questions.

Thanks.

The Ellucian Workflow team.
Jul 30, 12:56 EDT

Ellucian Intelligent Learning Platform 5.X Maintenance Release - Production Environment (EMEA)

Completed - The scheduled maintenance has been completed.
Jul 30, 12:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 21:00 EDT

Update - Old - Thursday, 30 July 2020 at 01:00 AM BST (GMT+1) to Thursday, 30 July 2020 at 07:00 AM BST (GMT+1) New Thursday, 30 July 2020 at 02:00 AM BST (GMT+1) to Thursday, 30 July 2020 at 05:00 AM BST (GMT+1)
Jul 27, 14:40 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Intelligent Learning Platform 5.X application will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

*** Europe customers ***
Thursday, 30 July 2020 at 02:00 AM BST (GMT+1) to Thursday, 30 July 2020 at 05:00 AM BST (GMT+1)

Activity: Deploy release in the Production environment

Impact: ILP SaaS 5.X Production environment will be unavailable during the maintenance window

Documentation: Release documentation can be found on the Ellucian Customer Center:

https://ellucian.force.com/clients/s/releases/a111M00000Q6IDs

Dependencies: None

Customer Action: There is no action required by Customers. This announcement is for informational purposes only

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 27, 14:03 EDT

Ellucian Intelligent Learning Platform 4.X Maintenance Release - Preview Environment (APAC)

Completed - The scheduled maintenance has been completed.
Jul 30, 11:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 10:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Intelligent Learning Platform 4.X application will be deployed in the Preview environment. This notification details the maintenance timeline and planned work.

Window:
** Asia Pacific region only **
Friday, 31 July 2020 @ 12 a.m. AEST (GMT+10) to Friday, 31 July 2020 @ 1 a.m. AEST (GMT+10)

Note: This update will be deployed to the Production environment on Friday, 14 August 2020

Activity: Deploy release in the Preview environment

Impact: ILP SaaS 4.X Preview environment will be unavailable during the maintenance window

Documentation: Release documentation can be found on the Ellucian Customer Center:

https://ellucian.force.com/clients/a111M00000Q6I6M

Dependencies: None

Customer Action: There is no action required by Customers. This announcement is for informational purposes only

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 23, 17:03 EDT

Ellucian Elevate Upgrade 8.21.0.2 - PROD Environment

Completed - The scheduled maintenance has been completed.
Jul 30, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 00:06 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Elevate 8.21.02 will be deployed to the PROD environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the US only ***
Thursday July 30th - starting at 4:00 a.m. Eastern and concluding on Thursday July 30th at 8:00 a.m. Eastern.
*** This notification is for our customers in the Canada region only ***
Thursday July 30th - starting at 12:00 a.m. Eastern and concluding on Thursday July 30th at 4:00 a.m Eastern.

Activity: Deploy Elevate release 8.21.02 to the PROD environment.

Impact: The PROD environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on
https://resources.elluciancloud.com/bundle/elevate_rel_release_notes/page/c_82102_rel_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment, Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 29, 10:09 EDT

Ellucian Workflow Emergency Maintenance - US Test Environments Only

Completed - The scheduled maintenance has been completed.
Jul 30, 02:01 EDT

Update - Extended by another 2 hours
Jul 29, 23:58 EDT

Update - extended by 1 hour
Jul 29, 23:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 20:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Workflow US Test environments will be undergoing maintenance from 8pm to 11pm Eastern. During this time the Workflow application may be unresponsive for short periods.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 29, 15:27 EDT

Jul 29, 2020

Ellucian Intelligent Learning Platform 5.X Maintenance Release - Production Environment (APAC)

Completed - The scheduled maintenance has been completed.
Jul 29, 11:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 10:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Intelligent Learning Platform 5.X will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window:
** Asia Pacific region only **
Thursday, 30 July 2020 @ 12 a.m. AEST (GMT+10) to Thursday, 30 July 2020 @ 1 a.m. AEST (GMT+10)

Activity: Deploy release in the Production environment

Impact: ILP SaaS 5.X Production environment will be unavailable during the maintenance window

Documentation: Release documentation can be found on the Ellucian Customer Center:

https://ellucian.force.com/clients/a111M00000Q6IDs

Dependencies: None

Customer Action: There is no action required by Customers. This announcement is for informational purposes only

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 27, 14:01 EDT

Banner SaaS T2 Maintenance Release -20.6.2-3 - Non-Production

Completed - The scheduled maintenance has been completed.
Jul 29, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 23:01 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Banner SaaS T2 Maintenance Release - 20.6.2-3. updates will be deployed on the Non-Production environments. This notification details the maintenance timeline and planned work.

The Ellucian Banner SaaS T2 Maintenance Release 20.6.2-3. updates will be deployed in Non-Production on 07/28/2020 and the same updates will be deployed in Production on 08/18/2020.

Window: 07/28/2020, 11:00 PM to 07/29/2020, 7:00 AM Eastern

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

https://ellucian.force.com/clients/a111M00000QC2hA
https://ellucian.force.com/clients/a111M00000PbZBn
https://ellucian.force.com/clients/a111M00000PbZBs
https://ellucian.force.com/clients/a111M00000PbN22
https://ellucian.force.com/clients/a111M00000NfNgJ
https://ellucian.force.com/clients/a111M00000NfoD9
https://ellucian.force.com/clients/a111M00000Nfx9S
https://ellucian.force.com/clients/a111M00000PcIFl
https://ellucian.force.com/clients/a111M00000NgK6X
https://ellucian.force.com/clients/a111M00000OaIJI
https://ellucian.force.com/clients/a111M00000Q7M0l
https://ellucian.force.com/clients/a111M00000NelEC
https://ellucian.force.com/clients/a111M00000PaWD4
https://ellucian.force.com/clients/a111M00000Q79uE
https://ellucian.force.com/clients/a111M00000PbLT2
https://ellucian.force.com/clients/a111M00000QDOKr
https://ellucian.force.com/clients/a111M00000QDOKX
https://ellucian.force.com/clients/a111M00000QD3iM

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 24, 16:35 EDT

Jul 28, 2020

Ellucian Quercus Upgrade 8.21.02 to the PROD Environment (EMEA)

Completed - The scheduled maintenance has been completed.
Jul 28, 17:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 13:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Quercus 8.21.02 will be deployed to the PROD environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the EMEA region only ***
Tuesday July 28th - starting at 6:00 p.m. BST (GMT+1) and concluding on Tuesday July 28th at 10:00 p.m BST (GMT+1).

Activity: Deploy Quercus release 8.21.02 to the PROD environment.

Impact: The PROD environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on:
https://resources.elluciancloud.com/bundle/quercus_rel_release_notes/page/c_82102_rel_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 27, 11:04 EDT

Ellucian Quercus Upgrade 8.21.02 to the PROD Environment (APAC)

Completed - The scheduled maintenance has been completed.
Jul 28, 13:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 09:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Quercus 8.21.02 will be deployed to the PROD environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the Asia Pacific region only ***
Tuesday July 28th - starting at 2:00 p.m. BST (GMT+1) and concluding on Tuesday July 28th at 6:00 p.m BST (GMT+1).

Activity: Deploy Quercus release 8.21.02 to the PROD environment.

Impact: The PROD environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on:
https://resources.elluciancloud.com/bundle/quercus_rel_release_notes/page/c_82102_rel_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 27, 11:06 EDT

Jul 27, 2020

Colleague SaaS T3 - Release Updates - Production

Completed - The scheduled maintenance has been completed.
Jul 27, 06:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 02:30 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T3 Release Updates will be deployed on the Production environments. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T3 Release Updates will be deployed in Production on 07/27/2020.

Windows:
Eastern Time Zone - 07/27/2020, 2:30 AM to 07/27/2020, 6:30 AM Eastern

Impact: The Production environment will be available during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

https://ellucian.force.com/clients/a111M00000QF0bR

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 24, 14:33 EDT

Jul 26, 2020

No incidents reported.

Jul 25, 2020

No incidents reported.

Jul 24, 2020

Ellucian Workflow Test Environment Performance Issues - US only

Completed - The scheduled maintenance has been completed.
Jul 24, 15:15 EDT

Update - The performance issue in the Test environment has been resolved
Jul 24, 15:13 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 12:20 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

The Ellucian Workflow Test Environment for US clients is experiencing performance issues. We are working to resolve the issue as quickly as possible.
An update will be posted to Status Page as soon as the issue is resolved.

Thank you,

Your Ellucian Cloud
Jul 24, 12:19 EDT

Extended Maintenance Notification Ellucian Workflow - Test - United States Customers Only.

Completed - The scheduled maintenance has been completed.
Jul 24, 04:11 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 02:11 EDT

Scheduled - This notice is to inform you that the Ellucian Workflow Maintenance Release Test Environment will be extended by another two hours.

Thank You,
Your Ellucian Cloud Services Team
Jul 24, 02:10 EDT

Jul 23, 2020

Maintenance Notification Ellucian Workflow - Test - United States Customers Only.

Completed - The scheduled maintenance has been completed.
Jul 23, 23:59 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 20:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Workflow will be deployed in the Test environment for all United States customers. This notification details the maintenance timeline and planned work.

Window

** US region only**
07/23/2020 @ 8 p.m. Eastern to 07/23/2020 @ 11:59 p.m. Eastern

Activity: Deploy release into Ellucian Workflow Production environment

Impact: There will be downtime experienced while the update is being deployed.

Documentation: Release documentation can be found on The Ellucian Customer Center:

https://ellucian.force.com/clients/a111M00000QEL4K

With this change, the URL entry point to the application and web entry links will be updated to reflect the new subdomain approach.
For example:
Test for workspace tenant123:
- Old: https://workflow-test.elluciancloud.com/systenant123/en/ellucianux/login/login
- New: https://tenant123-workflow-test.elluciancloud.com/systenant123/en/ellucianux/login/login

IMPORTANT: Redirect from old to new URL will be done automatically when accessing the application and web entry links. End users will see the redirect taking place.

Client Action: At some point after deployment but before December 31st, 2020:
- Update external references (i.e. university's web pages, bookmarks, iFrames) to web entry links and to application with new URL format
- SAML SSO URLs for Assertion Service and Single Logout Service

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 15, 20:02 EDT

Ellucian CRM Upgrade Notification: Ellucian CRM Advance 3.0.4 Maintenance Release Non-Prod

Completed - The scheduled maintenance has been completed.
Jul 23, 20:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 09:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, this notice is to inform you of plans to upgrade your Ellucian CRM deployment(s) within the Ellucian Cloud.

TARGETED NON-PROD UPGRADE WINDOW:
Ellucian CRM Advance Non-Prod, July 20, 2020 - July 23, 2020

Your specific date and time will be shared directly with you via your Ellucian CRM distribution email following this message by EOD on July 6, 2020.

There will be no clones taken as a part of this maintenance release. All configurations that currently reside within Non-Prod do not need to be transferred to Prod.

If you do not receive a direct email outlining your specific upgrade date and time, please contact your Customer Success Manager. If you are an implementing customer, please contact your Ellucian Project Manager.

TARGETED PROD UPGRADE WINDOW:
Ellucian CRM Advance Prod, August 3, 2020 - August 4, 2020

You will receive another update regarding the Ellucian CRM Advance Prod upgrade after the Non-Prod upgrade windows are completed.

RELEASE INFORMATION:
Details about CRs found in this upgrade may be found on Customer Center here:
https://ellucian.force.com/clients/s/releases/a111M00000QD0mNQAT/crm-advance-304-maintenance-release

USER ACCEPTANCE TESTING:
It is expected that current business operations are tested after all Ellucian CRM upgrades. The goal of the testing is to verify that current business operations are unimpeded.

Should you encounter issues after this maintenance release, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
Jul 2, 12:02 EDT

Colleague SaaS T3 - Release Updates - Non-Production

Completed - The scheduled maintenance has been completed.
Jul 23, 14:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 09:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T3 Release Updates will be deployed on the Non-Production environments. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T3 Release Updates will be deployed in Non-Production on 07/23/2020 and the same update will be deployed in Production on 07/27/2020 at 2:30 am.

Windows:
Eastern Time Zone - 07/23/2020, 9:00 AM to 07/23/2020, 2:00 PM Eastern

Impact: The Non-Production environment will be available during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

https://ellucian.force.com/clients/a111M00000QF0bR

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 22, 16:13 EDT

Ellucian CRM SaaS Maintenance Update: Ellucian CRM Recruit Prod (APAC)

Completed - The scheduled maintenance has been completed.
Jul 23, 11:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 09:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis.

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this update can be found on Customer Center here:
https://ellucian.force.com/clients/s/releases/a111M00000QEeMG/recruit-cloud-2020-july-maintenance-update

WINDOW:
*** Australia customers ***
This MU will be deployed with the completion of Ellucian CRM Recruit 6.1 upgrade.

IMPACT:
This MU impacts all Ellucian CRM Recruit Prod environments in the APAC region. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
Jul 21, 17:12 EDT

Ellucian Elevate Upgrade 8.21.0.2 - TEST Environment

Completed - The scheduled maintenance has been completed.
Jul 23, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 00:02 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Elevate 8.21.02 will be deployed to the Test environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the US only ***
Thursday July 23rd - starting at 4:00 a.m. Eastern and concluding on Thursday July 23rd at 8:00 a.m. Eastern.
*** This notification is for our customers in the Canada region only ***
Thursday July 23rd - starting at 12:00 a.m. Eastern and concluding on Thursday July 23rd at 4:00 a.m Eastern.

Activity: Deploy Elevate release 8.21.02 to the Test environment.

Impact: The Test environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on
https://resources.elluciancloud.com/bundle/elevate_rel_release_notes/page/c_82102_rel_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment, Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Please note: Planned roll-out to production July 30th

Thank You,
Your Ellucian Cloud Services Team
Jul 22, 12:04 EDT

Jul 22, 2020

Ethos Integration Maintenance Update

Completed - The scheduled maintenance has been completed.
Jul 22, 23:59 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 10:01 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** Asia Pacific region only **
07/22/2020 @ 10:00 a.m to 07/22/2020 @ 11:00 a.m Eastern
** EU, US & Canada regions **
07/22/2020 @ 9:00 p.m to 07/22/2020 @ 11:59 p.m Eastern

Activity: Deploy release in the Test and Production environments.

Impact: The application will not be accessible during the maintenance window.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://ellucian.force.com/clients/a111M00000QEbsT

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 17, 13:05 EDT

Ellucian CRM SaaS Maintenance Update: Ellucian CRM Recruit Prod (EMEA)

Completed - The scheduled maintenance has been completed.
Jul 22, 22:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 20:01 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis.

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this update can be found on Customer Center here:
https://ellucian.force.com/clients/s/releases/a111M00000QEeMG/recruit-cloud-2020-july-maintenance-update

WINDOW:
*** Europe customers ***
Starting Thursday, 23 July 2020 at 01:00 AM BST (GMT+1) and concluding by Thursday, 23 July 2020 at 03:00 AM BST (GMT+1)

*** Middle East customers ***
Starting Thursday, 19 March 2020 at 04:00 AM GST (GMT+4) and concluding by Thursday, 19 March 2020 at 06:00 AM GST (GMT+4)

IMPACT:
This MU impacts all Ellucian CRM Recruit Prod environments in the EMEA region. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
Jul 21, 17:05 EDT

Ellucian CRM SaaS Maintenance Update: Ellucian CRM Recruit Prod

Completed - The scheduled maintenance has been completed.
Jul 22, 22:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 20:01 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis.

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this update can be found on Customer Center here:
https://ellucian.force.com/clients/s/releases/a111M00000QEeMG/recruit-cloud-2020-july-maintenance-update

WINDOW:
*** United States, Canada, and Latin America customers ***
Starting Wednesday, July 22, 2020 at 8:00 PM EDT and concluding by Wednesday, July 22, 2020 at 10:00 PM EDT

IMPACT:
This MU impacts all Ellucian CRM Recruit Prod environments in the United States, Canada, and Latin America regions. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
Jul 21, 17:03 EDT

Maintenance Notification Ellucian Workflow - Test - European Customers Only

Completed - The scheduled maintenance has been completed.
Jul 22, 22:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 18:01 EDT

Update - The maintenance window has been moved. The new start time is 7/22/20 at 6:00 pm EST and the new end time is 7/22/20 at 10:00 pm EST.
Jul 21, 11:48 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Workflow will be deployed in the Test environment for all European customers. This notification details the maintenance timeline and planned work.

Window

** EU region only**
07/22/2020 @ 8 p.m. Eastern to 07/22/2020 @ 11:59 p.m. Eastern

Activity: Deploy release into Ellucian Workflow Production environment

Impact: There will be downtime experienced while the update is being deployed.

Documentation: Release documentation can be found on The Ellucian Customer Center:

https://ellucian.force.com/clients/a111M00000QEL4K

With this change, the URL entry point to the application and web entry links will be updated to reflect the new subdomain approach.
For example:
Test for workspace tenant123:
- Old: https://workflow-test.elluciancloud.com/systenant123/en/ellucianux/login/login
- New: https://tenant123-workflow-test.elluciancloud.com/systenant123/en/ellucianux/login/login

IMPORTANT: Redirect from old to new URL will be done automatically when accessing the application and web entry links. End users will see the redirect taking place.

Client Action: At some point after deployment but before December 31st, 2020:
- Update external references (i.e. university's web pages, bookmarks, iFrames) to web entry links and to application with new URL format
- SAML SSO URLs for Assertion Service and Single Logout Service

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 14, 23:05 EDT

Maintenance Notification Ellucian Workflow - Test - Australian Customers Only.

Completed - The scheduled maintenance has been completed.
Jul 22, 14:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 10:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Workflow will be deployed in the Test environment for all Australian customers. This notification details the maintenance timeline and planned work.

Window

** AU region only**
7/22/2020 @ 10 a.m. Eastern to 7/22/2020 @ 2:00 p.m. Eastern

Activity: Deploy release into Ellucian Workflow Production environment

Impact: There will be downtime experienced while the update is being deployed.

Documentation: Release documentation can be found on The Ellucian Customer Center:

https://ellucian.force.com/clients/a111M00000QEL4K

With this change, the URL entry point to the application and web entry links will be updated to reflect the new subdomain approach.
For example:
Test for workspace tenant123:
- Old: https://workflow-test.elluciancloud.com/systenant123/en/ellucianux/login/login
- New: https://tenant123-workflow-test.elluciancloud.com/systenant123/en/ellucianux/login/login

IMPORTANT: Redirect from old to new URL will be done automatically when accessing the application and web entry links. End users will see the redirect taking place.

Client Action: At some point after deployment but before December 31st, 2020:
- Update external references (i.e. university's web pages, bookmarks, iFrames) to web entry links and to application with new URL format
- SAML SSO URLs for Assertion Service and Single Logout Service

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 14, 17:02 EDT

Banner SaaS Q2 T1 Maintenance Release -20.6.1 - Production

Completed - The scheduled maintenance has been completed.
Jul 22, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 23:02 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Banner SaaS T2 Maintenance Release - 20.6.1. updates will be deployed on the Production environments. This notification details the maintenance timeline and planned work.

The Ellucian Banner SaaS T2 Maintenance Release 20.6.1. updates will be deployed in Production on 07/21/2020.

Window: 07/21/2020, 11:00 PM to 07/22/2020, 7:00 AM Eastern

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

https://ellucian.force.com/clients/a111M00000Pb2HF
https://ellucian.force.com/clients/a111M00000Pc1Q6
https://ellucian.force.com/clients/a111M00000PaWDE
https://ellucian.force.com/clients/a111M00000NfOoE
https://ellucian.force.com/clients/a111M00000PbN2C
https://ellucian.force.com/clients/a111M00000PbWXG
https://ellucian.force.com/clients/a111M00000PbSQH
https://ellucian.force.com/clients/a111M00000PbSQR
https://ellucian.force.com/clients/a111M00000LhurP
https://ellucian.force.com/clients/a111M00000Pb2ND
https://ellucian.force.com/clients/a111M00000Pba9t
https://ellucian.force.com/clients/a111M00000Pb2NN
https://ellucian.force.com/clients/a111M00000PbaAS
https://ellucian.force.com/clients/a111M00000NgNLi
https://ellucian.force.com/clients/a111M00000NgNLd
https://ellucian.force.com/clients/a111M00000PbSQW

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 14, 13:35 EDT

Ellucian Theme Editor 1.3 Release - Prod

Completed - The scheduled maintenance has been completed.
Jul 22, 04:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 02:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Theme Editor 1.3 will be deployed to the Production environment. This notification details the maintenance timeline and planned work.

Window: Wednesday 22nd July 2020, 2:00 AM EST - 22nd July 2020, 4:00 AM EST

Impact: The Prod environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on : https://ellucian.force.com/clients/a111M00000O4z8L and https://ellucian.force.com/clients/s/contentdocument/0691M00000A7A4EQAV

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success
Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 17, 13:02 EDT

Jul 21, 2020

Ellucian Intelligent Learning Platform 4.X Notification: Regional Communication Enhancement

Completed - The scheduled maintenance has been completed.
Jul 21, 19:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 14:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian Intelligent Learning Platform 4.X in the cloud, we have enhanced Statuspage communications for Ellucian Intelligent Learning Platform 4.X to be separated by regions as follows:

Ellucian Intelligent Learning Platform 4.X - United States/Canada/Latin America - For customers in United States, Canada, and Latin America regions

Ellucian Intelligent Learning Platform 4.X (EMEA) - For customers in Europe and Middle East regions

Ellucian Intelligent Learning Platform 4.X (APAC) - For customers in Asia Pacific region

This change effective immediately and all communications will be separated to each respective Ellucian Intelligent Learning Platform 4.X region. To ensure you receive notifications from the correct region, please select "Manage your subscription" at the bottom of this email and update your preferences if needed.

Thank you,
Ellucian Cloud Team
Jul 21, 13:58 EDT

Ellucian Intelligent Learning Platform 5.X Notification: Regional Communication Enhancement

Completed - The scheduled maintenance has been completed.
Jul 21, 17:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 14:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian Intelligent Learning Platform 5.X in the cloud, we have enhanced Statuspage communications for Ellucian Intelligent Learning Platform 5.X to be separated by regions as follows:

Ellucian Intelligent Learning Platform 5.X - United States/Canada/Latin America - For customers in United States, Canada, and Latin America regions

Ellucian Intelligent Learning Platform 5.X (EMEA) - For customers in Europe and Middle East regions

Ellucian Intelligent Learning Platform 5.X (APAC) - For customers in Asia Pacific region

This change effective immediately and all communications will be separated to each respective Ellucian Intelligent Learning Platform 4.X region. To ensure you receive notifications from the correct region, please select "Manage your subscription" at the bottom of this email and update your preferences if needed.

Thank you,
Ellucian Cloud Team
Jul 21, 13:01 EDT

Ellucian Quercus Upgrade 8.21.02 to the TEST Environment (EMEA)

Completed - The scheduled maintenance has been completed.
Jul 21, 17:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 13:01 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Quercus 8.21.02 will be deployed to the TEST environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the EMEA region only ***
Tuesday July 21st - starting at 6:00 p.m. BST (GMT+1) and concluding on Tuesday July 21st at 10:00 p.m BST (GMT+1).

Activity: Deploy Quercus release 8.21.02 to the TEST environment.

Impact: The TEST environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on:
https://resources.elluciancloud.com/en-GB/bundle/quercus_rel_release_notes/page/c_eq_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 20, 10:39 EDT

Ellucian CRM SaaS Maintenance Update: Ellucian CRM Recruit Non-Prod

Completed - The scheduled maintenance has been completed.
Jul 21, 16:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 14:00 EDT

Scheduled - As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis.

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this update can be found on Customer Center here:
https://ellucian.force.com/clients/s/releases/a111M00000QEeMG/recruit-cloud-2020-july-maintenance-update

WINDOW:
*** United States, Canada, and Latin America customers ***
Starting Tuesday, July 21, 2020 at 2:00 PM EDT and concluding by Tuesday, July 21, 2020 at 4:00 PM EDT

IMPACT:
This MU only impacts Ellucian CRM Recruit Non-Prod environments in the United States, Canada, and Latin America regions. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
Jul 20, 17:11 EDT

Ellucian CRM SaaS Maintenance Update: Ellucian CRM Recruit Non-Prod (EMEA)

Completed - The scheduled maintenance has been completed.
Jul 21, 16:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 14:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis.

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this update can be found on Customer Center here:
https://ellucian.force.com/clients/s/releases/a111M00000QEeMG/recruit-cloud-2020-july-maintenance-update

WINDOW:
*** Europe customers ***
Starting Tuesday, 21 July 2020 at 07:00 PM BST (GMT+1) and concluding by Tuesday, 21 July 2020 at 09:00 PM BST (GMT+1)

*** Middle East customers ***
Starting Tuesday, 21 July 2020 at 10:00 PM GST (GMT+4) and concluding by Wednesday, 22 July 2020 at 00:01 AM GST (GMT+4)

IMPACT:
This MU only impacts Ellucian CRM Recruit Non-Prod environments in the EMEA region. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
This maintenance update will only deploy to all Non-Prod Ellucian CRM Recruit 6.1 environments. The Prod version of this MU will be deployed with the Ellucian CRM Recruit 6.1 Prod upgrades.

If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
Jul 20, 17:10 EDT

Ellucian CRM SaaS Maintenance Update: Ellucian CRM Recruit Non-Prod (APAC)

Completed - The scheduled maintenance has been completed.
Jul 21, 16:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 14:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis.

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this update can be found on Customer Center here:
https://ellucian.force.com/clients/s/releases/a111M00000QEeMG/recruit-cloud-2020-july-maintenance-update

WINDOW:
*** Singapore customers ***
Starting Wednesday, 22 July 2020 at 02:00 AM SST (GMT+8) and concluding by Wednesday, 22 July 2020 at 04:00 AM SST (GMT+8)

*** Australia customers ***
Starting Wednesday, 22 July 2020 at 04:00 AM AEST (GMT+10) and concluding by Wednesday, 22 July 2020 at 06:00 AM AEST (GMT+10)

IMPACT:
This MU only impacts Ellucian CRM Recruit Non-Prod in the APAC region. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
This maintenance update will only deploy to all Non-Prod Ellucian CRM Recruit 6.1 environments. The Prod version of this MU will be deployed with the Ellucian CRM Recruit 6.1 Prod upgrades.

If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
Jul 20, 17:03 EDT

Ethos Data Access Hot Fix - Test Environment

Completed - The scheduled maintenance has been completed.
Jul 21, 15:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 09:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing support for customers using Ethos Data Access we are continuing to deliver fixes for critical issues as needed. This notification details the maintenance timeline and planned work.

Window: 07/21/2020 09:00 am Eastern to 07/21/2020 03:00 pm Eastern

Activity: Deploy Hot-Fix in the Test environment.

Impact: There is no downtime expected while the update is being deployed. Since work is being performed on the environment there is a chance of intermittent slowness or occasional disconnects.

Dependencies: None

Customer Action: Please make sure no Analytics Load Pipeline jobs are in progress nor scheduled to begin during the maintenance window. While Analytics Refresh Pipeline job may run during the maintenance window, any job errors during the maintenance window should be ignored as all data will be refreshed during the next successful refresh job.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 20, 16:35 EDT

Ellucian Quercus Upgrade 8.21.02 to the TEST Environment (APAC)

Completed - The scheduled maintenance has been completed.
Jul 21, 13:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 09:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Quercus 8.21.02 will be deployed to the TEST environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the Asia Pacific region only ***
Tuesday July 21st - starting at 2:00 p.m. BST (GMT+1) and concluding on Tuesday July 21st at 6:00 p.m BST (GMT+1).

Activity: Deploy Quercus release 8.21.02 to the TEST environment.

Impact: The TEST environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on:
https://resources.elluciancloud.com/en-GB/bundle/quercus_rel_release_notes/page/c_eq_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 20, 10:07 EDT

Colleague SaaS T3 - Release Updates - Production

Completed - The scheduled maintenance has been completed.
Jul 21, 04:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 21:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T3 Release Updates will be deployed on the Production environments. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T3 Release Updates will be deployed in Production on 07/20/2020 at 9:00 pm.

Windows: 07/20/2020, 9:00 PM to 07/21/2020, 4:00 AM Eastern

Impact: The Production environment will be available during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

https://ellucian.force.com/clients/a111M00000QEY2f

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 17, 17:21 EDT

Jul 20, 2020

Maintenance Notification Ellucian Workflow - Test - Canadian Customers Only.

Completed - The scheduled maintenance has been completed.
Jul 20, 23:59 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 20:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Workflow will be deployed in the Test environment for all Canadian customers. This notification details the maintenance timeline and planned work.

Window

** CA region only**
07/20/2020 @ 8 p.m. Eastern to 07/20/2020 @ 11:59 p.m. Eastern

Activity: Deploy release into Ellucian Workflow Production environment

Impact: There will be downtime experienced while the update is being deployed.

Documentation: Release documentation can be found on The Ellucian Customer Center:

https://ellucian.force.com/clients/a111M00000QEL4K

With this change, the URL entry point to the application and web entry links will be updated to reflect the new subdomain approach.
For example:
Test for workspace tenant123:
- Old: https://workflow-test.elluciancloud.com/systenant123/en/ellucianux/login/login
- New: https://tenant123-workflow-test.elluciancloud.com/systenant123/en/ellucianux/login/login

IMPORTANT: Redirect from old to new URL will be done automatically when accessing the application and web entry links. End users will see the redirect taking place.

Client Action: At some point after deployment but before December 31st, 2020:
- Update external references (i.e. university's web pages, bookmarks, iFrames) to web entry links and to application with new URL format
- SAML SSO URLs for Assertion Service and Single Logout Service

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 13, 22:03 EDT

Ellucian Experience Maintenance

Completed - The scheduled maintenance has been completed.
Jul 20, 19:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 17:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a feature release for Ellucian Experience will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window: 07/20/2020 at 5:00pm to 07/20/2020 at 7:00pm Eastern

Impact: Downtime is not expected during this release, but performance may be decreased during the deployment widow.

Documentation: Release details can be found within the Ellucian Documentation site:
https://resources.elluciancloud.com/bundle/ellucian_experience_rel_release_notes/page/c_ellucian_experience_release_notes.html

Customer Action: No customer actions are required for this release.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 17, 11:02 EDT

Ellucian Experience Maintenance

Completed - The scheduled maintenance has been completed.
Jul 20, 16:00 EDT

Update - The Scheduled Maintenance for Ethos Experience Maintenance is taking longer thank expected
Jul 20, 13:41 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 13:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a feature release for Ellucian Experience will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window: 07/20/2020 at 1:00pm to 07/20/2020 at 3:00pm Eastern

Impact: Downtime is not expected during this release, but performance may be decreased during the deployment window.

Documentation: Release details can be found within the Ellucian Documentation site:
https://resources.elluciancloud.com/bundle/ellucian_experience_rel_release_notes/page/c_ellucian_experience_release_notes.html

Customer Action: No customer actions are required for this release.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 20, 11:14 EDT

Ellucian Elevate Maintenance to address CR-000174567 - PROD Environment

Completed - The scheduled maintenance has been completed.
Jul 20, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 00:01 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Maintenance to address CR-000174567 (Unable to enter a payment through Process Payment) will be deployed to the PROD environment.

This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the US only ***
Monday July 20th - starting at 4:00 a.m. Eastern and concluding on Monday July 20th at 8:00 a.m. Eastern.
*** This notification is for our customers in the Canada region only ***
Monday July 20th - starting at 12:00 a.m. Eastern and concluding on Monday July 20th at 4:00 a.m Eastern.

Activity: Deploy Hot fix to address CR-000174567 to the PROD environment.

Impact: There is no expected downtime during the Hot fix however, you may experience intermittent slowness or an occasional disconnect to your environment..

Documentation: CR documentation can be found at:
https://ellucian.force.com/clients/s/change-request/a0x1M000005fPE4/cr000174567

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment, Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 17, 12:00 EDT