Ellucian Cloud Status
Colleague SaaS T2 - Release Updates - Production - September 28th, 2022
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 2022 - 21:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T2 Release Updates will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T2 Release Updates will be deployed in Production on September 28, 2022.

Windows:
Eastern Time Zone - September 28 from 9:00 PM to 11:59 PM
Central/Mountain Time Zone - September 28 from 9:00 PM to 11:59 PM
Pacific Time Zone - September 28 from 9:00 PM to 11:59 PM
Samoa Standard Time - September 28 from 9:00 PM to 11:59 PM

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=b3a5227987a34d502f5a0dc4dabb355e

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Maintenance Notification Ellucian Intelligent Learning Platform 5.5.4 - Production Environment (EMEA)
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 2022 - 21:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Maintenance Update 5.5.4 for Ellucian Intelligent Learning Platform 5.x application will be deployed in the Production environment. This notification details the maintenance timeline and planned work.
 
Window:
*** Europe customers ***
Thursday, 29th September 2022 at 02:00 AM BST to Thursday, 29th September 2022 at 05:00 AM BST.

Activity: Deploy release in the Production environment.

Impact: ILP SaaS 5.X Production environment will be unavailable during the maintenance window
 
Documentation: Release documentation for 5.5.4 can be found on the Ellucian Customer Center:
https://ellucian.force.com/clients/a118Y00000RrZuU

Dependencies: None
 
Customer Action: There is no action required by Customers. This announcement is for informational purposes only
 
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
 
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
 
Thank You,
Your Ellucian Cloud Services Team
Maintenance Notification Ellucian Intelligent Learning Platform 5.5.4 - Production Environment (US)
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 2022 - 21:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Maintenance Update 5.5.4 for Ellucian Intelligent Learning Platform 5.x application will be deployed in the Production environment. This notification details the maintenance timeline and planned work.
 
Maintenance Window:
** US & Canada regions **
Wednesday, 28th September 2022 at 9:00 p.m. Eastern to Thursday, 29th September 2022 at 12:00 a.m. Eastern

Activity: Deploy release in the Production environment.
 
Impact: ILP SaaS 5.X Production environment will be unavailable during the maintenance window.
 
Documentation: Release documentation for 5.5.4 can be found on the Ellucian Customer Center:
https://ellucian.force.com/clients/a118Y00000RrZuU

Dependencies: None
 
Customer Action: There is no action required by Customers. This announcement is for informational purposes only
 
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
 
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
 
Thank You,
Your Ellucian Cloud Services Team
Ellucian Elevate Hotfix (Page Auth.) to the Non PROD Environment
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 2022 - 20:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Elevate Hotfix (Page Auth.) will be deployed to the Non-Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the US only ***
Wednesday, 28th September - starting at 11:30 p.m. Eastern and concluding on Thursday, 29th September at 3:30 a.m. Eastern.

*** This notification is for our customers in the US2 only *** ( ACCS schools only)
Thursday, 29th September - starting at 4:00 a.m. Eastern and concluding on Thursday, 29th September at 7:00 a.m. Eastern.

*** This notification is for our customers in the Canada region only ***
Wednesday, 28th September - starting at 8:30 p.m. Eastern and concluding on Wednesday, 28th September at 10:30 p.m. Eastern.

NOTE: The Hotfix deployment in Production is scheduled for Sunday 2nd of October 2022.

Activity: Deploy Elevate Hotfix (Page Auth.) to the Non-Production environment.

Impact: The Non-Production environment will be unavailable during the maintenance window.

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team
Maintenance Notification Ellucian Workflow 1.X - Test - ME and UK regions only.
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 2022 - 20:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that maintenance update 1.38.0 for Ellucian Workflow will be deployed in the Test environment for all Middle Eastern and European customers. This notification details the maintenance timeline and planned work.

Window:
** European region only**
Thursday, 29 September 2022 @ 1:00 a.m. BST to Thursday, 29 September 2022 @ 4:00 a.m. BST

** Middle Eastern region only**
29 September July 2022 @ 4:00 a.m. GST to Thursday, 29 September 2022 @ 7:00 a.m. GST

Activity: Deploy 1.38.0 release into Ellucian Workflow Test environment

Note: This Maintenance Update will be deployed in Production on Thursday, 27 October 2022.

Impact: There will be downtime experienced in the test environment while the update is being deployed.

Documentation: Release documentation can be found on The Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=edcfc9b597c65dd0ebc2bdcfe153af26

Client Action: None

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Maintenance Notification Ellucian Workflow 1.X - Test - US and CA regions.
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 2022 - 20:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that maintenance update 1.38.0 for Ellucian Workflow will be deployed in the Test environment for all United States and Canadian customers. This notification details the maintenance timeline and planned work.

Window:
** US and CA regions only**
Wednesday, 28 September 2022 @ 8 p.m. Eastern to Thursday, 29 September 2022 @ 2:00 a.m. Eastern

Activity: Deploy 1.38.0 release into Ellucian Workflow Test environment

Note: This Maintenance Update will be deployed in Production on Wednesday, 26 October 2022.

Impact: There will be downtime experienced in the test environment while the update is being deployed.

Documentation: Release documentation can be found on The Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=edcfc9b597c65dd0ebc2bdcfe153af26

Client Action: None

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

About This Site

Ellucian Cloud planned maintenance or unplanned service impacting events affecting multiple client production systems are announced and logged on this page.

To report production system outages or request immediate attention of the Ellucian Enterprise Operations Center (EOC) please call:
+1 (844) 358-7222 (US/Canada Toll Free) or +1 (407) 215-3970 (International Toll), Use Prompt 3

Application Hosting Services (AHS) Operational
Ellucian SaaS Under Maintenance
Ellucian Banner SaaS Operational
Ellucian Colleague SaaS Under Maintenance
Ellucian Advance (APAC) Operational
Ellucian Advance (EMEA) Operational
Ellucian Advance (LAC) Operational
Ellucian Advance Operational
Ellucian Advise (APAC) Operational
Ellucian Advise (EMEA) Operational
Ellucian Advise (LAC) Operational
Ellucian Advise Operational
Ellucian Elevate Under Maintenance
Ellucian eTranscripts Operational
Ellucian Experience (U.S.) Operational
Ellucian Experience (APAC) Operational
Ellucian Experience (CA) Operational
Ellucian Experience (EMEA) Operational
Ellucian Mobile Cloud Operational
Ellucian Recruit (APAC) Operational
Ellucian Recruit (EMEA) Operational
Ellucian Recruit (LAC) Operational
Ellucian Recruit Operational
Ellucian Quercus (EMEA) Operational
Ellucian Quercus (APAC) Operational
Ellucian Intelligent Learning Platform 4.X - APAC Operational
Ellucian Intelligent Learning Platform 4.X - EMEA Operational
Ellucian Intelligent Learning Platform 4.X - United States/Canada/Latin America ? Operational
Ellucian Intelligent Learning Platform 5.X - APAC Operational
Ellucian Intelligent Learning Platform 5.X - EMEA Under Maintenance
Ellucian Intelligent Learning Platform 5.X - United States/Canada/Latin America ? Under Maintenance
Ellucian Theme Editor Operational
Ellucian Workflow - Australia Operational
Ellucian Workflow - Canada Under Maintenance
Ellucian Workflow - Europe Under Maintenance
Ellucian Workflow - Middle East Under Maintenance
Ellucian Workflow - U.S. Under Maintenance
Financial Aid FM Need Analysis Calculation Service Operational
College Board IM Need Analysis Calculation Service (INAS) Operational
Ellucian Ethos Platform Operational
Ellucian Analytics - Canada Operational
Ellucian Analytics - Europe Operational
Ellucian Analytics - U.S. Operational
Ethos Data Access - Australia Operational
Ethos Data Access - Canada Operational
Ethos Data Access - Europe Operational
Ethos Data Access - U.S. Operational
Ethos Extend Operational
Ethos Integration - Australia Operational
Ethos Integration - Canada Operational
Ethos Integration - Europe Operational
Ethos Integration - U.S. Operational
Ethos Data Connect - U.S. Operational
Ellucian Person Manager - APAC Operational
Ellucian Person Manager - EMEA Operational
Ellucian Person Manager - U.S. Operational
Monitoring Operational
AWS Health Status ? Operational
AWS ec2-us-east-1 Operational
AWS ec2-us-west-2 Operational
AWS ec2-eu-west-1 Operational
AWS ec2-ca-central-1 Operational
AWS rds-us-east-1 Operational
AWS rds-us-west-2 Operational
AWS rds-eu-west-1 Operational
AWS rds-ca-central-1 Operational
AWS s3-us-standard Operational
AWS route53 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Ethos Data Access Maintenance Release - Preview Environment – AU Region Only Sep 29, 2022 09:00-11:00 EDT
ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ethos Data Access will be deployed in the Preview environment. This notification details the maintenance timeline and planned work.
​
Note: This Maintenance Update will be deployed in Production on Thursday, 6 October 2022.
​
​Window:
** AU Region **
Thursday, 30 September at 11:00 PM AEST (GMT+10) to Friday, 1 October at 1:00 AM AEST (GMT+10) ​
Activity: Deploy release in the Preview environment.

Documentation: Release documentation can be found on the Ellucian Customer Center
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=9f9ace1b87b59dd00fc5db583cbb35ea

Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads or Analytics loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.
​
Dependencies: None
​
Customer Action: There is no action required by customers. This announcement is for informational purposes only.
​
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
​
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
​
Thank You,
Your Ellucian Cloud Services Team
Posted on Sep 23, 2022 - 17:05 EDT
Ethos Data Access Maintenance Release - Preview Environment - US, CA and EU Regions Only Sep 29, 2022 21:00 - Sep 30, 2022 00:00 EDT
ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ethos Data Access will be deployed in the Preview environment. This notification details the maintenance timeline and planned work.

​Window:
** US and CA Regions **
Thursday, 29 September 2022 at 9:00 PM Eastern to Friday, 30 September 2022 at 12:00 AM Eastern
Note: This Maintenance Update will be deployed in Production on Thursday, 6 October 2022.

** EU Region **
Friday, 30 September at 02:00 AM BST to Friday, 30 September 2022 at 5:00 AM BST
Note: This Maintenance Update will be deployed in Production on Friday, 7 October 2022.

Activity: Deploy release in the Preview environment.

Documentation: Release documentation can be found on the Ellucian Customer Center
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=9f9ace1b87b59dd00fc5db583cbb35ea


Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads or Analytics loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.
​
Dependencies: None
​
Customer Action: There is no action required by customers. This announcement is for informational purposes only.
​
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
​
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
​
Thank You,
Your Ellucian Cloud Services Team
Posted on Sep 23, 2022 - 17:04 EDT
Ellucian Experience – Informational Notice Preview Environment (US, CA and EU regions) Sep 29, 2022 21:00 - Sep 30, 2022 00:00 EDT
ELLUCIAN CLOUD SERVICES

As part of our ongoing support for customers using Ethos Data Access and any products that rely on Ethos Data Access, we are continuing to deliver fixes for critical issues as needed. This notification details the maintenance timeline and planned work.

** US and CA Regions **
Thursday, 29 September 2022 at 9:00 PM Eastern to Friday, 30 September 2022 at 12:00 AM Eastern
Note: This Maintenance Update will be deployed in Production on Thursday, 6 October 2022.

** EU Region **
Friday, 30 September at 02:00 AM BST to Friday, 30 September 2022 at 5:00 AM BST
Note: This Maintenance Update will be deployed in Production on Friday, 7 October 2022.

Activity: Deploy Data Access upgrade in the Preview Environment.

Impact: The Data Access environment will be unavailable during the maintenance window. Experience customers who try to access the Housing Card will receive a message instructing them to contact their admin. Experience customers who have developed any extensions using Data Access will be unable to access those extensions during the maintenance window.

Dependencies: None


Customer Action: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Sep 23, 2022 - 17:01 EDT
Past Incidents
Sep 28, 2022
Maintenance Notification Ellucian Workflow 1.X - Test - AU Customers Only.
Completed - The scheduled maintenance has been completed.
Sep 28, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 14:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update 1.38.0 for Ellucian Workflow will be deployed in the Test environment for all Australian customers. This notification details the maintenance timeline and planned work.

Window:
** Australian region only**
Thursday, 29 September 2022 @ 4:00 a.m. AEST (GMT+10) to Thursday, 29 September 2022 @ 7:00 a.m. AEST (GMT+10)

Activity: Deploy release 1.38.0 into Ellucian Workflow Test environment

Note: This Maintenance Update will be deployed in Production on Thursday, 27 October 2022.

Impact: There will be downtime experienced in the Test environment while the update is being deployed.

Documentation: Release documentation can be found on The Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=edcfc9b597c65dd0ebc2bdcfe153af26

Client Action: None

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Sep 23, 10:01 EDT
Ellucian Intelligent Learning Platform 5.X - Correction to Documentation link for ILP 5.5.4 release
Completed - The scheduled maintenance has been completed.
Sep 28, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 13:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
The documentation links in our previous posts for the deployment of ILP 5.5.4 were incorrect. The following link is correct and contains details on related defects and enhancements. We apologize for the inconvenience.

Release Documentation: https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=5a88abb4972c55d05154d004a253af66

Thank You,
Your Ellucian Cloud Services Team
Sep 28, 12:29 EDT
Maintenance Notification Ellucian Intelligent Learning Platform 5.5.4 - Production Environment (APAC)
Completed - The scheduled maintenance has been completed.
Sep 28, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 10:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Maintenance Update 5.5.4 for Ellucian Intelligent Learning Platform 5.X application will be deployed in the Production environment. This notification details the maintenance timeline and planned work.
 
Window:
** Asia Pacific region only **
Thursday, 29th September 2022 @ 12:00 a.m. AEST to Thursday, 29th September @ 1:00 a.m. AEST

Activity: Deploy release in the Production environment.
 
Impact: ILP SaaS 5.X Production environment will be unavailable during the maintenance window.
 
Documentation: Release documentation for 5.5.4 can be found on the Ellucian Customer Center:
https://ellucian.force.com/clients/a118Y00000RrZuU

Dependencies: None
 
Customer Action: There is no action required by Customers. This announcement is for informational purposes only
 
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
 
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
 
Thank You,
Your Ellucian Cloud Services Team
Sep 22, 12:00 EDT
Ellucian Quercus Hotfix (Page Auth.) to the Non PROD Environment (APAC)
Completed - The scheduled maintenance has been completed.
Sep 28, 07:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 05:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus Hotfix will be redeployed to the Non-Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the APAC region only ***
Wednesday, 28th September - starting at 7:30 p.m. AEST and concluding on Wednesday, 28th September at 9:30 p.m. AEST.

NOTE: The Hotfix deployment in Production is scheduled for Saturday, 1st of October 2022.

Activity: Deploy Quercus Hotfix (Page Auth.) to the Non-Production environment.

Impact: The Non-Production environment will be unavailable during the maintenance window.

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team

*** DO NOT DELETE ***
Control ID: 405'
Sep 27, 09:01 EDT
Updated Maintenance Notification Banner SaaS September, 2022 (Tier 1) Release 22.9.0 - Non-Production
Completed - The scheduled maintenance has been completed.
Sep 28, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 00:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the following Ellucian Banner SaaS September T1 Release 22.9.0 will be deployed on the Non-Production environments. This notification details the maintenance timeline and planned work.

Updated Window: September 28th 2022, 12:30 AM to September 28th 2022, 5:00 AM Eastern
*Please note the new shortened window for Banner SaaS release*

The release to Production is currently scheduled for 11th October

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

Release 22.9.0:
Ellucian - CRM Advise Advise Banner API 2.0 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=2c8a8fc747dd95d408322172e36d43c6

Banner - Accounts Receivable BA AR 9.3.22.1 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=dde1a396479c55540cf60562846d43f2

Banner - Accounts Receivable - Overall BA AR 8.8.5 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=7f09f6b497d41d147c5bf8e3a253afe1

Banner - Advancement BA ALUMNI 8.18 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=b79154e087bf015099ecca65dabb356f

Banner - Advancement Self-Service - Overall BA WWW-ADVANCE 8.15 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=c1e6a7419753c9107c5bf8e3a253afcf

Banner - Communication Management BA GENERAL COMMGMT 9.8 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=b936a78d9713c9107c5bf8e3a253afdc

Banner - Document Management Integration Component Banner Document Management API 9.2.3 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=3c4eea134774111093747965d36d433c

Banner eTranscripts API Banner eTranscripts API 9.2.1 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=da7406f997fd5d50ebc2bdcfe153af64

Banner - Employee Self-Service BA WWW-EMP 8.20.2 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=e0f46eb587a34d502f5a0dc4dabb35cb

Banner - Employee Self-Service BA WWW-EMP 9.20 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=0522542487bf015099ecca65dabb35a6

Banner - Faculty and Advisor Self-Service Banner Faculty Self-Service 9.19 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=71f422f587a34d502f5a0dc4dabb3575

Banner - Financial Aid BA FIN AID 8.43 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=b5d14464471cdd900cf60562846d433e

Banner - Financial Aid BA FIN AID 9.3.32 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=43d3ce3387a415906c71ca27dabb35c3

Banner IM Needs Analysis 8.43 IM Needs Analysis 8.43 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=50d8eb4397d11194ebc2bdcfe153af8e

Banner - Finance BA FINANCE 9.3.25 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=86d22f499713c9107c5bf8e3a253af7c

Banner - Finance BA FINANCE 8.14.2 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=12d22f499713c9107c5bf8e3a253afbe

Banner - Finance Self-Service - Overall BA WWW-FIN 9.4.6 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=3896afcd9713c9107c5bf8e3a253af90

Banner - General BA GENERAL 9.3.24 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=6a4445ea8773011099ecca65dabb35fb

Banner - General BA GENERAL 8.14.2 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=c1dd4e3697f341105154d004a253af3e

Banner - General - Admin Common BA GEN ADMIN COMMON 9.3.29 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=69aa6dbb87ff8110e01ccb35dabb356d

Banner - General - Application Navigator BA GEN APPNAV 3.8 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=ae06674d9713c9107c5bf8e3a253af31

Banner - General - DB Upgrade BA GENERAL CMN DB 9.28 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=39aa6dbb87ff8110e01ccb35dabb3572

Banner - General - Ethos API DB Upgrade BA ETHOS API DB UPGRADE 9.28 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=83f29371470c91100cf60562846d4390

Banner - General - Event Publisher Banner Event Publisher 9.9 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=ba06674d9713c9107c5bf8e3a253af5a

Banner - General - Events Management Banner General Events Management 9.13 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=34d46e7587a34d502f5a0dc4dabb3506

Banner - General - Extensibility-Page Builder Banner Extensibility-Page Builder 9.11 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=907190e087bf015099ecca65dabb35b4

Banner - General - Integration API BA INTG API 9.28 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=2b4457b5470c91100cf60562846d43fb

Banner - General - Mass Data Update Utility Banner - General - Mass Data Update Utility 8.2.0.5
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=0be298b24741d15008322172e36d4316

Banner - General - Security BA GENERAL ACCESS MGMT 9.3.20 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=d15ed5d2878999d00fc5db583cbb3562

Banner - General - Self-Service RESTful API BA GENERAL SELF-SERVICE 9.12 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=d9aa2dbb87ff8110e01ccb35dabb35ae

Banner - Human Resources BA HR 8.20.2 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=3035670d9713c9107c5bf8e3a253afd5

Banner - Human Resources BA HR 9.3.23 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=c022542487bf015099ecca65dabb358e

Banner - International Tax Navigator Interface BA International Tax Navigator Interface 8.2.0.2 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=5d2d9b0d97df89107c5bf8e3a253afef

Banner - Position Control BA POS CONT 8.20.1 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=5b652e3987a34d502f5a0dc4dabb35f3

Banner - Position Control BA POS CONT 9.3.17 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=2581d0e087bf015099ecca65dabb3584

Banner - CRM Recruit Integration Manager Banner Recruit Integration Manager 4.0 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=9a3152e147a515d008322172e36d4392

Banner - SC California CALBHR Human Resources BA CALBHR 8.18.1 .1 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=77fcc225472515d008322172e36d43c0

Banner - SC California REPT Report Engine SC California REPT Report Engine 8.3.2.2 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=1aea88f647cd915008322172e36d4385

Banner - SC California CALBSTU Student BA CALBSTU 8.15.2 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=d636a78d9713c9107c5bf8e3a253afe3

Banner - Student BA STUDENT 9.3.28 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=31b2a7499713c9107c5bf8e3a253af0a

Banner - Student BA STUDENT 8.25 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=9535670d9713c9107c5bf8e3a253afe8

Banner - Student - Registration BA STUDENT REGIST SSB 9.26 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=a2357cf597349510d5723ba71153afcd

Banner - Student - Student API BA STU API 9.28 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=508493f5470c91100cf60562846d431f

Banner - Student Aid BA STUDENT AID 8.12.2.6 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=11326b859713c9107c5bf8e3a253aff7

Banner - Student Aid BA STUDENT AID 9.3.10 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=b36190e087bf015099ecca65dabb35ad

Banner - Student Self-Service Banner Student Self-Service 9.21 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=0cd4aa7587a34d502f5a0dc4dabb355f

Banner - Web General BA WWW-GEN 8.8.0.3 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=8e94e2fb87a81190fb8e43b6cebb351f

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Sep 26, 10:01 EDT
Ellucian Quercus Hotfix (Page Auth.) to the Non-Production Environment (EMEA)
Completed - The scheduled maintenance has been completed.
Sep 28, 00:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 20:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus Hotfix (Page Auth.) will be deployed to the Non-Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the EMEA region only ***
Wednesday, 28th September - starting at 1:30 a.m. BST and concluding on Wednesday, 28th September at 5:30 a.m. BST.

NOTE: The Production deployment of this hotfix is scheduled for Saturday, 1st October at the same times above.

Activity: Deploy Ellucian Quercus Hotfix (Page Auth.) to the Non-Production environment.

Impact: The Non-Production environment will be unavailable during the maintenance window.

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
Sep 27, 09:05 EDT
Ellucian Intelligent Learning Platform 5.X - Preview Environment (EMEA) Infrastructure Maintenance Notification
Completed - The scheduled maintenance has been completed.
Sep 28, 00:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 21:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
As part of our ongoing efforts to optimize service, Ellucian needs to perform infrastructure maintenance on an underlying system in the Ellucian Intelligent Learning Platform 5.X Preview environment.
This is infrastructure maintenance only and is not part of a product release. This infrastructure maintenance does not require your institution to engage, configure, or test as there are no new features being released or corrected.

Window: Wednesday, 28th September at 2:00 AM BST to Wednesday, 28th September at 5:00 AM BST.

Impact: You may experience intermittent slowness or an occasional disconnect to your environment.

Dependencies: None.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Sep 26, 08:36 EDT
Ellucian Intelligent Learning Platform 5.X - Preview Environment (US) Infrastructure Maintenance Notification
Completed - The scheduled maintenance has been completed.
Sep 28, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 21:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
As part of our ongoing efforts to optimize service, Ellucian needs to perform infrastructure maintenance on an underlying system in the Ellucian Intelligent Learning Platform 5.X Preview environment.
This is infrastructure maintenance only and is not part of a product release. This infrastructure maintenance does not require your institution to engage, configure, or test as there are no new features being released or corrected.

Window: Tuesday, 27th September 2022 at 9:00 PM Eastern to Wednesday, 28th September 2022 at 12:00 AM Eastern.

Impact: You may experience intermittent slowness or an occasional disconnect to your environment.

Dependencies: None.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Sep 26, 08:35 EDT
Sep 27, 2022
Ellucian Intelligent Learning Platform 5.X - Preview Environment (APAC) Infrastructure Maintenance Notification
Completed - The scheduled maintenance has been completed.
Sep 27, 11:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 10:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
As part of our ongoing efforts to optimize service, Ellucian needs to perform infrastructure maintenance on an underlying system in the Ellucian Intelligent Learning Platform 5.X Preview environment.
This is infrastructure maintenance only and is not part of a product release. This infrastructure maintenance does not require your institution to engage, configure, or test as there are no new features being released or corrected.

Window: Wednesday, 28th September 2022 at 12:00 AM AEST to Wednesday, 28th September 2022 at 1:00 AM AEST

Impact: You may experience intermittent slowness or an occasional disconnect to your environment.

Dependencies: None.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Sep 26, 08:31 EDT
Maintenance Notification Banner SaaS September, 2022 (Tier 1) Release 22.9.0 - Non-Production
Completed - The scheduled maintenance has been completed.
Sep 27, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 00:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the following Ellucian Banner SaaS September T1 Release 22.9.0 will be deployed on the Non-Production environments. This notification details the maintenance timeline and planned work.

Window: September 27th 2022, 12:30 AM to September 27th 2022, 5:00 AM Eastern
*Please note the new shortened window for Banner SaaS release*

The release to Production is currently scheduled for 11th October

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

Release 22.9.0:
Ellucian - CRM Advise Advise Banner API 2.0 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=2c8a8fc747dd95d408322172e36d43c6

Banner - Accounts Receivable BA AR 9.3.22.1 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=dde1a396479c55540cf60562846d43f2

Banner - Accounts Receivable - Overall BA AR 8.8.5 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=7f09f6b497d41d147c5bf8e3a253afe1

Banner - Advancement BA ALUMNI 8.18 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=b79154e087bf015099ecca65dabb356f

Banner - Advancement Self-Service - Overall BA WWW-ADVANCE 8.15 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=c1e6a7419753c9107c5bf8e3a253afcf

Banner - Communication Management BA GENERAL COMMGMT 9.8 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=b936a78d9713c9107c5bf8e3a253afdc

Banner - Document Management Integration Component Banner Document Management API 9.2.3 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=3c4eea134774111093747965d36d433c

Banner eTranscripts API Banner eTranscripts API 9.2.1 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=da7406f997fd5d50ebc2bdcfe153af64

Banner - Employee Self-Service BA WWW-EMP 8.20.2 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=e0f46eb587a34d502f5a0dc4dabb35cb

Banner - Employee Self-Service BA WWW-EMP 9.20 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=0522542487bf015099ecca65dabb35a6

Banner - Faculty and Advisor Self-Service Banner Faculty Self-Service 9.19 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=71f422f587a34d502f5a0dc4dabb3575

Banner - Financial Aid BA FIN AID 8.43 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=b5d14464471cdd900cf60562846d433e

Banner - Financial Aid BA FIN AID 9.3.32 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=43d3ce3387a415906c71ca27dabb35c3

Banner IM Needs Analysis 8.43 IM Needs Analysis 8.43 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=50d8eb4397d11194ebc2bdcfe153af8e

Banner - Finance BA FINANCE 9.3.25 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=86d22f499713c9107c5bf8e3a253af7c

Banner - Finance BA FINANCE 8.14.2 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=12d22f499713c9107c5bf8e3a253afbe

Banner - Finance Self-Service - Overall BA WWW-FIN 9.4.6 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=3896afcd9713c9107c5bf8e3a253af90

Banner - General BA GENERAL 9.3.24 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=6a4445ea8773011099ecca65dabb35fb

Banner - General BA GENERAL 8.14.2 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=c1dd4e3697f341105154d004a253af3e

Banner - General - Admin Common BA GEN ADMIN COMMON 9.3.29 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=69aa6dbb87ff8110e01ccb35dabb356d

Banner - General - Application Navigator BA GEN APPNAV 3.8 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=ae06674d9713c9107c5bf8e3a253af31

Banner - General - DB Upgrade BA GENERAL CMN DB 9.28 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=39aa6dbb87ff8110e01ccb35dabb3572

Banner - General - Ethos API DB Upgrade BA ETHOS API DB UPGRADE 9.28 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=83f29371470c91100cf60562846d4390

Banner - General - Event Publisher Banner Event Publisher 9.9 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=ba06674d9713c9107c5bf8e3a253af5a

Banner - General - Events Management Banner General Events Management 9.13 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=34d46e7587a34d502f5a0dc4dabb3506

Banner - General - Extensibility-Page Builder Banner Extensibility-Page Builder 9.11 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=907190e087bf015099ecca65dabb35b4

Banner - General - Integration API BA INTG API 9.28 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=2b4457b5470c91100cf60562846d43fb

Banner - General - Mass Data Update Utility Banner - General - Mass Data Update Utility 8.2.0.5
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=0be298b24741d15008322172e36d4316

Banner - General - Security BA GENERAL ACCESS MGMT 9.3.20 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=d15ed5d2878999d00fc5db583cbb3562

Banner - General - Self-Service RESTful API BA GENERAL SELF-SERVICE 9.12 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=d9aa2dbb87ff8110e01ccb35dabb35ae

Banner - Human Resources BA HR 8.20.2 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=3035670d9713c9107c5bf8e3a253afd5

Banner - Human Resources BA HR 9.3.23 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=c022542487bf015099ecca65dabb358e

Banner - International Tax Navigator Interface BA International Tax Navigator Interface 8.2.0.2 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=5d2d9b0d97df89107c5bf8e3a253afef

Banner - Position Control BA POS CONT 8.20.1 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=5b652e3987a34d502f5a0dc4dabb35f3

Banner - Position Control BA POS CONT 9.3.17 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=2581d0e087bf015099ecca65dabb3584

Banner - CRM Recruit Integration Manager Banner Recruit Integration Manager 4.0 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=9a3152e147a515d008322172e36d4392

Banner - SC California CALBHR Human Resources BA CALBHR 8.18.1 .1 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=77fcc225472515d008322172e36d43c0

Banner - SC California REPT Report Engine SC California REPT Report Engine 8.3.2.2 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=1aea88f647cd915008322172e36d4385

Banner - SC California CALBSTU Student BA CALBSTU 8.15.2 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=d636a78d9713c9107c5bf8e3a253afe3

Banner - Student BA STUDENT 9.3.28 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=31b2a7499713c9107c5bf8e3a253af0a

Banner - Student BA STUDENT 8.25 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=9535670d9713c9107c5bf8e3a253afe8

Banner - Student - Registration BA STUDENT REGIST SSB 9.26 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=a2357cf597349510d5723ba71153afcd

Banner - Student - Student API BA STU API 9.28 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=508493f5470c91100cf60562846d431f

Banner - Student Aid BA STUDENT AID 8.12.2.6 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=11326b859713c9107c5bf8e3a253aff7

Banner - Student Aid BA STUDENT AID 9.3.10 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=b36190e087bf015099ecca65dabb35ad

Banner - Student Self-Service Banner Student Self-Service 9.21 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=0cd4aa7587a34d502f5a0dc4dabb355f

Banner - Web General BA WWW-GEN 8.8.0.3 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=8e94e2fb87a81190fb8e43b6cebb351f

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Sep 21, 11:04 EDT
Sep 26, 2022
Ellucian CRM Major Release Notification: Ellucian CRM Advance 3.5 Non-Prod
Completed - The scheduled maintenance has been completed.
Sep 26, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 14:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that there is an upcoming major release for Ellucian CRM Advance Non-Prod. This notification details the maintenance timeline and planned work.

TARGETED NON-PROD MAJOR RELEASE WINDOW:

Ellucian CRM Advance 3.5 to Non-Prod, 17 October 2022 - 22 October2022

Your specific date and time will be shared directly with you via your Ellucian CRM distribution email following this message by EOD on 3 October 2022.

For all customers with a Prod environment, Ellucian Cloud will be cloning your Prod environment down to your Non-Prod environment. If configurations are present within your Non-Prod environment that you wish to retain, please act by transferring these configurations into your Prod environment. Ellucian Cloud Engineers are not responsible for transferring any configurations.

If you do not receive a direct email outlining your specific major release date and time, please contact your Customer Success Manager. If you are an implementing customer, please contact your Ellucian Project Manager.

TARGETED PROD MAJOR RELEASE WINDOW:

Ellucian CRM Advance Prod, 14 November 2022 - 17 November 2022

You will receive a separate communication regarding the Ellucian CRM Advance Prod major release windows two weeks before the start of Prod.

RELEASE INFORMATION:
When available, the launch preview may be found on Communities here:
https://ellucian.service-now.com/community?id=community_forum&sys_id=d4f77bb5db63dcd4c23a3cae7c9619d7

When available, Release notes can be found here:
https://resources.elluciancloud.com/bundle/crm_advance_rel_release_notes_d_advance/page/c_lnd_relnotes.html

Details about CRs found within this major release, may be found here:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=eb20abc19713c9107c5bf8e3a253afe9

USER ACCEPTANCE TESTING:
Given the flexibility to configure Ellucian CRM to fit your business needs, it is expected that current business operations are tested after all Ellucian CRM major releases. The goal of the testing is to verify that current business operations are unimpeded. New feature functionality must be configured and may be configured after the major release.

Should you encounter issues after this major release, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,

Ellucian Cloud Team
Sep 26, 13:05 EDT
Sep 25, 2022
Ellucian Elevate Upgrade 8.28.1.3 to the Production Environment
Completed - The scheduled maintenance has been completed.
Sep 25, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 20:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Elevate Upgrade 8.28.1.3 will be deployed to the Non-Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the US only ***
Saturday, 24th September - starting at 11:30 p.m. Eastern and concluding on Sunday, 25th September at 3:30 a.m. Eastern.

*** This notification is for our customers in the US2 only *** ( ACCS schools only)
Sunday, 25th September - starting at 4:00 a.m. Eastern and concluding on Sunday, 25th September at 7:00 a.m. Eastern.

*** This notification is for our customers in the Canada region only ***
Saturday, 24th September - starting at 8:30 p.m. Eastern and concluding on Saturday, 24th September at 10:30 p.m. Eastern.

Activity: Deploy Elevate Upgrade 8.28.1.3 to the Production environment.

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link:
https://resources.elluciancloud.com/en-GB/bundle/elevate_rel_release_notes/page/c_82813_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team
Sep 22, 11:02 EDT
Sep 24, 2022
Ellucian Quercus Upgrade 8.28.1.3 to the Production Environment (APAC)
Completed - The scheduled maintenance has been completed.
Sep 24, 07:31 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 05:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus Upgrade 8.28.1.3 will be deployed to the Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the APAC region only ***
Saturday, 24th September - starting at 7:30 p.m. AEST and concluding on Saturday, 24th September at 9:30 p.m. AEST.

Activity: Deploy Quercus Upgrade 8.28.1.3 to the Production environment.

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link:
https://resources.elluciancloud.com/en-GB/bundle/quercus_rel_aus_release_notes/page/c_82813_au_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team
Sep 22, 11:01 EDT
Ellucian Quercus Upgrade 8.28.1.3 to the Production Environment (EMEA)
Completed - The scheduled maintenance has been completed.
Sep 24, 00:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 20:31 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus Upgrade 8.28.1.3 will be deployed to the Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the EMEA region only ***
Saturday, 24th September - starting at 1:30 a.m. BST and concluding on Saturday, 24th September at 5:30 a.m. BST.

Activity: Deploy Quercus Upgrade 8.28.1.3 Production environment.

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link:
https://resources.elluciancloud.com/en-GB/bundle/quercus_rel_release_notes/page/c_82813_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team
Sep 23, 07:00 EDT
Sep 23, 2022
Colleague SaaS T1 & T2 - Release Updates - Non-Production - September 23rd, 2022
Completed - The scheduled maintenance has been completed.
Sep 23, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 06:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T1 & T2 Release Updates will be deployed in the Non-Production environment. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T1 & T2 Release Updates will be deployed in Non-Production on September 23, 2022. The same T1 updates will be deployed in Production on October 12, 2022. The same T2 updates will be deployed in Production on September 28, 2022. You will receive a different notification for the production Tier updates.

Windows:
Eastern Time Zone - September 23 from 6:00 AM to 6:00 PM
Central/Mountain Time Zone - September 23 from 4:00 AM to 4:00 PM
Pacific Time Zone - September 23 from 3:00 AM to 3:00 PM
Samoa Standard Time - September 23 from 12:00 AM to 12:00 PM

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation:
Please refer to the following articles for the details in this release for T1 Updates:
https://elluciansupport.service-now.com/kb_view.do?sysparm_article=KB000501109

Please refer to the following articles for the details in this release for T2 Updates:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=b3a5227987a34d502f5a0dc4dabb355e

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Sep 22, 12:00 EDT
Ellucian Experience - Production Environment - US and CA regions - Maintenance Notification
Completed - The scheduled maintenance has been completed.
Sep 23, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 03:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ellucian Experience will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window: Friday, 23 September 2022 at 3:00 am to Friday, 23 September 2022 at 5:00am Eastern

Impact: Downtime is not expected during this release, but performance may be decreased during the deployment widow.

Documentation: Release details can be found within the Ellucian Documentation site:
https://resources.elluciancloud.com/bundle/ellucian_experience_rel_release_notes/page/c_rel_notes_1_46_experience.html


Customer Action: Please see the release documentation for required actions.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Sep 20, 13:03 EDT
REDEPLOYMENT: Ellucian Quercus Upgrade 8.28.1.3 to the Non PROD Environment (EMEA)
Completed - The scheduled maintenance has been completed.
Sep 23, 00:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 20:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Periodically, we encounter issues with our deployments and need to redeploy. Please be advised that Ellucian Quercus Upgrade 8.28.1.3 will be redeployed to the Non-Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the EMEA region only ***
Friday, 23rd September - starting at 1:30 a.m. BST and concluding on Friday, 23rd September at 5:30 a.m. BST.

NOTE: The Upgrade in Production for 8.28.1.3 is still scheduled for Saturday, 24th of September 2022 at the same times above.

Activity: Redeploy Quercus Upgrade 8.28.1.3 to the Non-Production environment.

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link:
https://resources.elluciancloud.com/en-GB/bundle/quercus_rel_release_notes/page/c_82813_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team
Sep 22, 08:19 EDT
Sep 22, 2022
Ellucian Experience - Production Environment - EMEA region - Maintenance Notification (EMEA region only)
Completed - The scheduled maintenance has been completed.
Sep 22, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 16:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ellucian Experience will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window:

** EU region **
Thursday, 22 September 2022 at 9:00 pm BST to Thursday, 22 September 2022 at 11:00 pm BST

** UAE region **
Friday, 23 September 2022 at 12:00 am GST(GMT +4) to Friday, 23 September 2022 at 2:00 am GST(GMT +4)


Impact: Downtime is not expected during this release, but performance may be decreased during the deployment widow.

Documentation: Release details can be found within the Ellucian Documentation site:
https://resources.elluciancloud.com/bundle/ellucian_experience_rel_release_notes/page/c_rel_notes_1_46_experience.html

Customer Action: Please see the release documentation for required actions.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Sep 20, 13:03 EDT
Ellucian Experience - Production Environment - APAC region - Maintenance Notification
Completed - The scheduled maintenance has been completed.
Sep 22, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 11:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ellucian Experience will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window:
** Singapore region **
Thursday, 22 September 2022 at 11:00 pm (GMT + 8) to Friday, 23 September 2022 at 1:00 am (GMT + 8)

** Sydney region **
Friday, 23 September 2022 at 1:00 am AEST(GMT + 10) to Friday, 23 September 2022 at 3:00 am AEST(GMT + 10)


Impact: Downtime is not expected during this release, but performance may be decreased during the deployment widow.

Documentation: Release details can be found within the Ellucian Documentation site:
https://resources.elluciancloud.com/bundle/ellucian_experience_rel_release_notes/page/c_rel_notes_1_46_experience.html


Customer Action: Please see the release documentation for required actions.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Sep 20, 13:01 EDT
Maintenance Notification Ellucian Workflow 2.0 - Production - ME and EU regions.
Completed - The scheduled maintenance has been completed.
Sep 22, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 20:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that maintenance update 2.1.4 for Ellucian Workflow 2.0 will be deployed in the Production environment for all Middle Eastern and European customers. This notification details the maintenance timeline and planned work.

Window:
** European region only**
Thursday, 22 September 2022 at 1:00 a.m. BST to Thursday, 22 September 2022 at 5:00 a.m. BST

** Middle Eastern Region **
Thursday, 22 September at 4:00 a.m. GST to Thursday, 22 September at 8:00 a.m. GST

Activity: Deploy release 2.1.4 into Ellucian Workflow Production environment

Impact: There will be downtime experienced in the 2.0 environment while the update is being deployed.

Documentation: Release documentation can be found on The Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=7e53e6c7975d9d54ebc2bdcfe153af9f

Client Action: None

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Sep 16, 16:18 EDT
REDEPLOYMENT: Ellucian Quercus Upgrade 8.28.1.3 to the Non PROD Environment (APAC)
Completed - The scheduled maintenance has been completed.
Sep 22, 10:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 08:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Periodically, we encounter issues with our deployments and need to redeploy. Please be advised that Ellucian Quercus Upgrade 8.28.1.3 will be redeployed to the Non-Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the APAC region only ***
Thursday, 22nd September - starting at 10:30 p.m. AEST and concluding on Friday, 23rd September at 12:30 a.m. AEST.

NOTE: The Upgrade in Production is still scheduled for Saturday, 24th of September 2022.

Activity: Redeploy Quercus Upgrade 8.28.1.3 to the Non-Production environment.

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link:
https://resources.elluciancloud.com/en-GB/bundle/quercus_rel_aus_release_notes/page/c_82813_au_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team
Sep 21, 14:01 EDT
Ellucian Elevate Upgrade 8.28.1.3 to the Non PROD Environment
Completed - The scheduled maintenance has been completed.
Sep 22, 08:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 00:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Elevate Upgrade 8.28.1.3 will be deployed to the Non-Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the US only ***
Thursday, 22th September - starting at 2:30 a.m. Eastern and concluding on Thursday, 22th September at 6:30 a.m. Eastern.

*** This notification is for our customers in the US2 only *** ( ACCS schools only)
Thursday, 22th September - starting at 6:30 a.m. Eastern and concluding on Thursday, 22th September at 8:30 a.m. Eastern.

*** This notification is for our customers in the Canada region only ***
Thursday, 22th September - starting at 12:30 a.m. Eastern and concluding on Thursday, 22th September at 2:30 a.m. Eastern.

NOTE: The Upgrade in Production is scheduled for Sunday 25th of September 2022.

Activity: Deploy Elevate Upgrade 8.28.1.3 to the Non-Production environment.

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link:
https://resources.elluciancloud.com/en-GB/bundle/elevate_rel_release_notes/page/c_82813_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team
Sep 20, 09:01 EDT
Maintenance Notification Ellucian Workflow 2.0 - Production - US, CA regions.
Completed - The scheduled maintenance has been completed.
Sep 22, 01:02 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 20:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 16, 16:48 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that maintenance update 2.1.4 for Ellucian Workflow 2.0 will be deployed in the Production environment for all United States, Canadian and European customers. This notification details the maintenance timeline and planned work.

Window:
** US and CA regions only**
Wednesday, 21 September 2022 at 8:00 p.m. Eastern to Thursday, 22 September 2022 at 1:00 a.m. Eastern

Activity: Deploy release 2.1.4 into Ellucian Workflow Production environment

Impact: There will be downtime experienced in the 2.0 environment while the update is being deployed.

Documentation: Release documentation can be found on The Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=7e53e6c7975d9d54ebc2bdcfe153af9f

Client Action: None

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Sep 16, 16:10 EDT
Ellucian Quercus HESA Hotfix SU5650 to the Production Environment (EMEA)
Completed - The scheduled maintenance has been completed.
Sep 22, 00:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 20:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that HESA Hotfix SU5650 for Ellucian Quercus will be deployed in the Production Environments. This notification details the maintenance timeline and planned work.

Window:
*** This notification is for our customers in the EMEA region only ***
Thursday, 22nd September - starting at 1:30 a.m. BST and concluding on Thursday, 22nd September at 5:30 a.m. BST.

Activity: Deploy HESA Hotfix SU5650 to the Quercus Production environments.

Impact: The Production environment will be unavailable during this maintenance window.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact me or your Customer Success Manager.

Thank You,
Your Ellucian Cloud Services Team
Sep 20, 10:01 EDT
Informational Notice -Ethos Integration Maintenance – (US and Canada)
Completed - The scheduled maintenance has been completed.
Sep 22, 00:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 21:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** US & Canada regions **
Wednesday, 21 September 2022 at 9:00 p.m. to Thursday, 22 September 2022 at 12:00 a.m. Eastern

Activity: Deploy Ethos Integration release in the Test and Production environments.

Impact: This update is not expected to impact Ellucian Workflow.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Sep 16, 16:40 EDT
Ethos Integration Maintenance Update – (US and Canada)
Completed - The scheduled maintenance has been completed.
Sep 22, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 21:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** US & Canada regions **
Wednesday, 21 September 2022 at 9:00 p.m. to Thursday, 22 September 2022 at 12:00 a.m. Eastern

Activity: Deploy release in the Test and Production environments.

Impact: No downtime is expected during this release.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=2fd863d74774191008322172e36d4342

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Sep 16, 16:42 EDT
Informational Notice - Ethos Integration Maintenance – (US and Canada)
Completed - The scheduled maintenance has been completed.
Sep 22, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 21:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** US & Canada regions **
Wednesday, 21 September 2022 at 9:00 p.m. to Thursday, 22 September 2022 at 12:00 a.m. Eastern

Activity: Deploy Ethos Integration release in the Test and Production environments.

Impact: This update is not expected to impact Ellucian Experience.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Sep 16, 16:46 EDT
Ethos Integration Maintenance Update – (EU only)
Completed - The scheduled maintenance has been completed.
Sep 22, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 21:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

** EU region **
Thursday,22 September 2022 at 2:00 a.m. BST to Thursday, 22 September 2022 at 5:00 a.m. BST

Activity: Deploy release in the Test and Production environments.

Impact: No downtime is expected during this release.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=2fd863d74774191008322172e36d4342

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Sep 16, 16:42 EDT
Sep 21, 2022
Ellucian CRM Recruit Maintenance Update: Production (EMEA)
Completed - The scheduled maintenance has been completed.
Sep 21, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 20:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Recruit Production. This notification details the maintenance time line and planned work.

Details about the CRs included in this update can be found here:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=a7806b059713c9107c5bf8e3a253af2d

*** Europe customers ***
Starting Thursday, 22 September 2022 at 1:00 AM BST and concluding by Thursday, 22 September 2022 at 3:00 AM BST

*** Middle East customers ***
Starting Thursday, 22 September 2022 at 4:00 AM GST and concluding by Thursday, 22 September 2022 at 6:00 AM GST

There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

Should you encounter issues after this MU, please contact Action Line. If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).


Thank you,
Ellucian Cloud Team
Sep 21, 12:02 EDT
Actualización de mantenimiento de Ellucian CRM Recruit: Production (LAC)
Completed - The scheduled maintenance has been completed.
Sep 21, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 20:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Tenga en cuenta que próximamente habrá una actualización de mantenimiento (MU) para la producción de reclutas de Ellucian CRM. Esta notificación detalla el programa de mantenimiento y el trabajo planificado.

Los detalles sobre los CR incluidos en esta actualización se pueden encontrar aquí:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=a7806b059713c9107c5bf8e3a253af2d

*** Clientes en Latinoamérica ***
Comienza el miércoles 21 de septiembre de 2022 a las 20:00 h. EDT y termina el miércoles 21 de septiembre de 2022 a las 10:00 p. m. EDT

No se espera tiempo de inactividad durante MU, sin embargo, puede experimentar una lentitud intermitente o una desconexión ocasional de su entorno.

Si encuentra problemas después de esta MU, comuníquese con la Línea de acción. Si tiene alguna pregunta o inquietud acerca de esta notificación o desea analizar cualquier aspecto del próximo mantenimiento, comuníquese con su Gerente de éxito del cliente, quien puede programar una reunión con el personal técnico adecuado.

Si no es un cliente dentro de ninguna de las regiones enumeradas en esta notificación, seleccione "Administrar su suscripción" en la parte inferior de este correo electrónico para actualizar su preferencia regional para su solución Ellucian CRM.


Gracias,
Equipo de la nube de Ellucian
Sep 21, 12:02 EDT
Ellucian CRM Recruit Maintenance Update: Production
Completed - The scheduled maintenance has been completed.
Sep 21, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 20:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Recruit Production. This notification details the maintenance time line and planned work.

Details about the CRs included in this update can be found here:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=a7806b059713c9107c5bf8e3a253af2d

*** United States and Canada customers ***
Starting Wednesday, September 21, 2022 at 8:00 PM EDT and concluding by Wednesday, September 21, 2022 at 10:00 PM EDT

There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

Should you encounter issues after this MU, please contact Action Line. If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).


Thank you,
Ellucian Cloud Team
Sep 21, 12:01 EDT
Maintenance Notification Ellucian Workflow 2.0 - Production - AU Customers Only.
Completed - The scheduled maintenance has been completed.
Sep 21, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 14:00 EDT
Update - Your maintenance window for the Ellucian Workflow 2.1.4 update has been modified. Your new window is: Thursday, 22 September 2022 at 4:00 a.m. AEST (GMT+11) to Thursday, 22 September 2022 at 7:00 a.m. AEST (GMT+11) If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Sep 20, 15:45 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that maintenance update 2.1.4 for Ellucian Workflow 2.0 will be deployed in the Production environment for all Australian customers. This notification details the maintenance timeline and planned work.

Window:
** Australian region only**
Thursday, 22 September 2022 at 12:00 a.m. AEST (GMT+11) to Thursday, 22 September 2022 at 3:00 a.m. AEST (GMT+11)

Activity: Deploy release 2.1.4 into Ellucian Workflow 2.0 Production environment.

Impact: There will be downtime experienced in the 2.0 environment while the update is being deployed.

Documentation: Release documentation can be found on The Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=7e53e6c7975d9d54ebc2bdcfe153af9f

Client Action: None

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Sep 16, 16:08 EDT
Ellucian CRM Recruit Maintenance Update Informational Notice: Production (APAC)
Completed - The scheduled maintenance has been completed.
Sep 21, 12:21 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 12:15 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update (MU) for Ellucian CRM Recruit Production was applied to your environments. This notification details the maintenance time line and planned work.

Details about the CRs included in this update can be found here:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=a7806b059713c9107c5bf8e3a253af2d

*** Singapore customers ***
Starting Thursday, 22 September 2022 at 9:00 PM SGT and concluding by Thursday, 22 September 2022 at 11:00 PM SGT

*** Australia customers ***
Starting Thursday, 22 September 2022 at 10:00 AM AEST and concluding by Thursday, 22 September 2022 at 12:00 AM AEST

There is no expected downtime during the MU however you may have experienced intermittent slowness or an occasional disconnect to your environment.

Should you encounter issues after this MU, please contact Action Line. If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).


Thank you,
Ellucian Cloud Team
Sep 21, 12:00 EDT
Ethos Integration Maintenance Notice – (AU region only)
Completed - The scheduled maintenance has been completed.
Sep 21, 11:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 10:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** Asia Pacific region only **
Thursday, 22 September 2022 at 12:00 a.m. AEST (GMT + 10) to Thursday, 22 September 2022 at 1:00 a.m. AEST (GMT + 10)

Activity: Deploy release in the Test and Production environments.

Impact: No downtime is expected during this release.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=2fd863d74774191008322172e36d4342

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Sep 16, 16:43 EDT
Ellucian Quercus Upgrade 8.28.1.3 to the Non PROD Environment (APAC)
Completed - The scheduled maintenance has been completed.
Sep 21, 07:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 05:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus Upgrade 8.28.1.3 will be deployed to the Non-Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the APAC region only ***
Wednesday, 21th September - starting at 7:30 p.m. AEST and concluding on Wednesday, 21th September at 9:30 p.m. AEST.

NOTE: The Upgrade in Production is scheduled for Saturday 24th of September 2022.

Activity: Deploy Quercus Upgrade 8.28.1.3 to the Non-Production environment.

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link:
https://resources.elluciancloud.com/en-GB/bundle/quercus_rel_aus_release_notes/page/c_82813_au_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team
Sep 20, 09:01 EDT
Ellucian Quercus Upgrade 8.28.1.3 and EU HESA HOTFIX (SU5650)to the Non PROD Environment (EMEA)
Completed - The scheduled maintenance has been completed.
Sep 21, 02:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 19:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus Upgrade 8.28.1.3 and EU HESA Hotfix (SU5650) will be deployed to the Non-Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the EMEA region only ***
Wednesday, 21st September - starting at 12:00 a.m. BST and concluding on Wednesday, 21st September at 7:00 a.m. BST.

NOTE: The Upgrade in Production for 8.28.1.3 is scheduled for Saturday, 24th of September 2022.
The Production deployment of HESA Hotfix SU5650 will be Thursday, 22nd of September 1:30 AM BST to 5:30 AM BST.


Activity: Deploy Quercus Upgrade 8.28.1.3 and the EU HESA Hotfix to the Non-Production environment.

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link:
https://resources.elluciancloud.com/en-GB/bundle/quercus_rel_release_notes/page/c_82813_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team
Sep 20, 09:00 EDT
Sep 20, 2022
Actualización de mantenimiento de Ellucian CRM Recruit: Non-Prod (LAC)
Completed - The scheduled maintenance has been completed.
Sep 20, 16:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 14:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Tenga en cuenta que hay una próxima actualización de mantenimiento (MU) para Ellucian CRM Recruit Non-Prod. Esta notificación detalla el cronograma de mantenimiento y el trabajo planificado.

Los detalles acerca de las CR incluidas en esta actualización se pueden encontrar aquí:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=a7806b059713c9107c5bf8e3a253af2d

*** Clientes en Latinoamérica ***
Inicia el martes 20 de Septiembre de 2022 a las 2:00 p.m. EDT y concluye el martes 20 de Septiembre de 2022 a las 4:00 p.m. EDT

No hay tiempo de inactividad esperado durante el MU, sin embargo, puede experimentar lentitud intermitente o una desconexión ocasional de su entorno.

Si encuentra problemas después de este MU, comuníquese con Action Line. Si tiene alguna pregunta o inquietud acerca de esta notificación o si desea discutir cualquier aspecto del próximo mantenimiento, comuníquese con su Gerente de Éxito del Cliente, quien puede concertar una reunión con el personal técnico correspondiente.

Si no es un cliente dentro de ninguna de las regiones enumeradas en esta notificación, seleccione "Administrar su suscripción" en la parte inferior de este correo electrónico para actualizar su preferencia regional para su solución Ellucian CRM.


Gracias,
Equipo de Ellucian Cloud
Sep 19, 19:45 EDT
Ellucian CRM Recruit Maintenance Update: Non-Prod (EMEA)
Completed - The scheduled maintenance has been completed.
Sep 20, 16:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 14:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Recruit Non-Prod. This notification details the maintenance time line and planned work.

Details about the CRs included in this update can be found here:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=a7806b059713c9107c5bf8e3a253af2d

*** Europe customers ***
Starting Tuesday, 20 September 2022 at 7:00 PM BST and concluding by Tuesday, 20 September 2022 at 9:00 PM BST

*** Middle East customers ***
Starting Tuesday, 20 September 2022 at 10:00 PM GST and concluding by Wednesday, 21 September 2022 at 12:01 AM GST

There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

Should you encounter issues after this MU, please contact Action Line. If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).


Thank you,
Ellucian Cloud Team
Sep 19, 19:49 EDT
Ellucian CRM Recruit Maintenance Update: Non-Prod
Completed - The scheduled maintenance has been completed.
Sep 20, 16:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 14:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Recruit Non-Prod. This notification details the maintenance time line and planned work.

Details about the CRs included in this update can be found here:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=a7806b059713c9107c5bf8e3a253af2d

*** United States and Canada customers ***
Starting Tuesday, September 20, 2022 at 2:00 PM EDT and concluding by Tuesday, September 20, 2022 at 4:00 PM EDT

There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

Should you encounter issues after this MU, please contact Action Line. If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).


Thank you,
Ellucian Cloud Team
Sep 19, 19:38 EDT
Ellucian CRM Recruit Maintenance Update: Non-Prod (APAC)
Completed - The scheduled maintenance has been completed.
Sep 20, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 14:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Recruit Non-Prod. This notification details the maintenance time line and planned work.

Details about the CRs included in this update can be found here:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=a7806b059713c9107c5bf8e3a253af2d

*** Singapore customers ***
Starting Wednesday, 21 September 2022 at 2:00 AM SGT and concluding by Wednesday, 21 September 2022 at 4:00 AM SGT

*** Australia customers ***
Starting Wednesday, 21 September 2022 at 4:00 AM AEST and concluding by Wednesday, 21 September 2022 at 6:00 AM AEST

There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

Should you encounter issues after this MU, please contact Action Line. If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).


Thank you,
Ellucian Cloud Team
Sep 19, 19:41 EDT
Sep 19, 2022
Ellucian Experience - Test Environment - Maintenance Notification all regions
Completed - The scheduled maintenance has been completed.
Sep 19, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 10:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ellucian Experience will be deployed in the Test environment. This notification details the maintenance timeline and planned work.

Window: Monday, 19 September 2022 at 10:00 am to Monday, 19 September 2022 at 12:00 am Eastern

Note: This update will be deployed to the Production environment on Thursday, 22 September 2022.
Impact: Downtime is not expected during this release, but performance may be decreased during the deployment widow.

Documentation: Release details can be found within the Ellucian Documentation site:
https://resources.elluciancloud.com/bundle/ellucian_experience_rel_release_notes/page/c_rel_notes_1_46_experience.html


Customer Action: No customer actions are required for this release.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
Thank You,
Your Ellucian Cloud Services Team
Sep 16, 16:40 EDT
Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022

No incidents reported.

Sep 15, 2022
Ellucian Intelligent Learning Platform 5.X - Production Environment (EMEA) Infrastructure Maintenance Notification
Completed - The scheduled maintenance has been completed.
Sep 15, 22:31 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 22:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
As part of our ongoing efforts to optimize service, Ellucian needs to perform infrastructure maintenance on an underlying system in the Ellucian Intelligent Learning Platform 5.X Production environment.
This is infrastructure maintenance only and is not part of a product release. This infrastructure maintenance does not require your institution to engage, configure, or test as there are no new features being released or corrected.

Window: Friday, 16th September at 3:00 AM BST to Friday, 16th September at 3:30 AM BST.

Impact: You may experience intermittent slowness or an occasional disconnect to your environment.

Dependencies: None.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Sep 13, 12:03 EDT
Ellucian Intelligent Learning Platform 5.X - Production Environment (US) Infrastructure Maintenance Notification
Completed - The scheduled maintenance has been completed.
Sep 15, 22:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 22:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
As part of our ongoing efforts to optimize service, Ellucian needs to perform infrastructure maintenance on an underlying system in the Ellucian Intelligent Learning Platform 5.X Production environment.
This is infrastructure maintenance only and is not part of a product release. This infrastructure maintenance does not require your institution to engage, configure, or test as there are no new features being released or corrected.

Window: Thursday, 15th September 2022 at 10:00 PM Eastern to Thursday, 15th September 2022 at 10:30 PM Eastern.

Impact: You may experience intermittent slowness or an occasional disconnect to your environment.

Dependencies: None.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Sep 13, 12:02 EDT
Infrastructure maintenance for the Ellucian Quercus (EMEA) Non- Production environments
Completed - The scheduled maintenance has been completed.
Sep 15, 14:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 12:31 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that an Infrastructure Maintenance Update for Ellucian Quercus will be deployed in the Non- Production Environments. This notification details the maintenance timeline and planned work.

Window:
*** This notification is for our customers in the EMEA region only ***
Thursday, 15th September - starting at 5:30 a.m. BST and concluding on Thursday, 15th September at 7:30 a.m. BST.

Activity: Deploy Infrastructure updates to the Quercus Non- Production environments.

Impact: The Non-Production environment will be unavailable during this maintenance window.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact me or your Customer Success Manager.

Thank You,
Your Ellucian Cloud Services Team
Sep 14, 09:05 EDT
Ellucian CRM Advance Maintenance Update: Prod (APAC)
Completed - The scheduled maintenance has been completed.
Sep 15, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 09:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Advance Prod. This notification details the maintenance timeline and planned work.

Details about the CRs included in this update can be found here:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=9fbff68f878cddd06c71ca27dabb355b

*** Australia customers ***
Starting Thursday, 15 September 2022 at 11:00 PM AEST and concluding by Friday, 16 September 2022 at 01:00 AM AEST

There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after this MU, please contact Action Line. If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank you,
Ellucian Cloud Team
Sep 13, 17:02 EDT
Ellucian Intelligent Learning Platform 5.X - Production Environment (APAC) Infrastructure Maintenance Notification
Completed - The scheduled maintenance has been completed.
Sep 15, 10:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 10:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
As part of our ongoing efforts to optimize service, Ellucian needs to perform infrastructure maintenance on an underlying system in the Ellucian Intelligent Learning Platform 5.X Production environment.
This is infrastructure maintenance only and is not part of a product release. This infrastructure maintenance does not require your institution to engage, configure, or test as there are no new features being released or corrected.

Window: Friday, 16th September 2022 at 12:00 AM AEST to Friday, 16th September 2022 at 12:30 AM AEST

Impact: You may experience intermittent slowness or an occasional disconnect to your environment.

Dependencies: None.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Sep 13, 12:02 EDT
Ethos Data Connect - Production Environment - Maintenance Notification
Completed - The scheduled maintenance has been completed.
Sep 15, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 09:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ethos Data Connect will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window: Thursday, 15 September 2022 at 9:00 am to Thursday, 15 September 2022 at 10:00 am Eastern

Impact: Downtime is not expected during this release, but performance may be decreased during the deployment widow.

Documentation: Release details can be found within the Ellucian Documentation site:

https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=7ba6c40d4719ddd0befa0775d36d4323


Customer Action: Please see the release documentation for required actions.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Sep 13, 14:04 EDT
Infrastructure maintenance for the Ellucian Elevate Non-Production environments
Completed - The scheduled maintenance has been completed.
Sep 15, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 02:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that an Infrastructure Maintenance Update for Ellucian Elevate will be deployed in the Non-Production Environments. This notification details the maintenance timeline and planned work.

Window:
*** This notification is for our customers in the US 1 region only ***
Thursday, 15th September- starting at 2:30 a.m. Eastern and concluding on Thursday, 15th September at 4:30 a.m. Eastern.

*** This notification is for our customers in the US 2 region only ( ACCS schools only) ***
Thursday, 15th September - starting at 5:00 a.m. Eastern and concluding on Thursday, 15th September at 7:00 a.m. Eastern.

Activity: Deploy Infrastructure updates to the Elevate Non-Production environments.

Impact: The Non-Production environment will be unavailable during this maintenance window.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact me or your Customer Success Manager.

Thank You,
Your Ellucian Cloud Services Team
Sep 14, 09:05 EDT
Sep 14, 2022
Ellucian CRM Advance Maintenance Update: Prod
Completed - The scheduled maintenance has been completed.
Sep 14, 22:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 20:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Advance Prod. This notification details the maintenance timeline and planned work.

Details about the CRs included in this update can be found here:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=9fbff68f878cddd06c71ca27dabb355b

*** United States and Canada customers ***
Starting Wednesday, September 14, 2022 at 8:00 PM EDT and concluding by Wednesday, September 14, 2022 at 10:00 PM EDT

There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after this MU, please contact Action Line. If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank you,
Ellucian Cloud Team
Sep 13, 17:05 EDT
Ellucian CRM Advise Maintenance Update: Prod
Completed - The scheduled maintenance has been completed.
Sep 14, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 20:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Advise Prod. This notification details the maintenance time line and planned work.

Details about the CRs included in this update can be found here:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=090c0f434711d5d408322172e36d4377

*** United States and Canada customers ***
Starting Wednesday, September 14, 2022 at 8:00 PM EDT and concluding by Wednesday, September 14, 2022 at 10:00 PM EDT

There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after this MU, please contact Action Line. If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank you,
Ellucian Cloud Team
Sep 13, 17:02 EDT
Actualización de mantenimiento de Ellucian CRM Advise: Prod (LAC)
Completed - The scheduled maintenance has been completed.
Sep 14, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 20:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Tenga en cuenta que hay una próxima actualización de mantenimiento (MU) para Ellucian CRM Advise Prod. Esta notificación detalla el cronograma de mantenimiento y el trabajo planificado.

Los detalles acerca de las CR incluidas en esta actualización se pueden encontrar aquí:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=090c0f434711d5d408322172e36d4377

*** Clientes en Latinoamérica ***
Inicia el miércoles 14 de septiembre de 2021 a las 8:00 p.m. EDT y concluye el miércoles 14 de septiembre de 2021 a las 10:00 p.m. EDT

No hay tiempo de inactividad esperado durante el MU, sin embargo, puede experimentar lentitud intermitente o una desconexión ocasional de su entorno.

Si no es un cliente de ninguna de las regiones enumeradas en esta notificación, seleccione "Administrar su suscripción" en la parte inferior de este correo electrónico para actualizar su preferencia regional para su (s) solución (s) de Ellucian CRM.

Si encuentra problemas después de este MU, comuníquese con Action Line. Si tiene alguna pregunta o inquietud acerca de esta notificación o si desea discutir cualquier aspecto del próximo mantenimiento, comuníquese con su Gerente de Éxito del Cliente, quien puede concertar una reunión con el personal técnico correspondiente.


Gracias,
Equipo de Ellucian Cloud
Sep 13, 17:01 EDT
Infrastructure maintenance for the Ellucian Quercus (APAC) Non-Production environments
Completed - The scheduled maintenance has been completed.
Sep 14, 08:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 06:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that an Infrastructure Maintenance Update for Ellucian Quercus will be deployed to the Non-Production environment . This notification details the maintenance timeline and planned work.

Window:
*** This notification is for our customers in the APAC region only ***
Wednesday, 14th September - starting at 8:30 p.m. AEST and concluding on Wednesday, 14th September at 10.30 p.m. AEST.

Activity: Deploy Infrastructure updates to the Quercus Non- Production environments.

Impact: The Non-Production environment will be unavailable during this maintenance window.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact me or your Customer Success Manager.

Thank You,
Your Ellucian Cloud Services Team
Sep 13, 09:01 EDT
Infrastructure maintenance for the Ellucian Elevate Non-Production environments
Completed - The scheduled maintenance has been completed.
Sep 14, 06:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 04:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that an Infrastructure Maintenance Update for Ellucian Elevate will be deployed in the Non Production Environments. This notification details the maintenance timeline and planned work.

Window:
*** This notification is for our customers in the Canada region only ***
Wednesday, 14th September - starting at 4:00 a.m. Eastern and concluding on Wednesday, 14th September at 6:00 a.m. Eastern.

Activity: Deploy Infrastructure updates to the Elevate Non-Production environments.

Impact: The Non-Production environment will be unavailable during this maintenance window.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact me or your Customer Success Manager.

Thank You,
Your Ellucian Cloud Services Team
Sep 13, 09:00 EDT
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