Ellucian Cloud Status
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 03:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for the Ellucian Quercus web platform (Test environment) will be deployed during non-production hours. This notification details the maintenance timeline and planned work.

Window:
*** This notification is for our customers in Europe and the Middle East only ***
Friday April 19th - starting at 8:00 a.m. GMT and concluding on Friday April 19th at 9 a.m. GMT.
*** This notification is for our customers in the Asia Pacific region only ***
Friday April 19th - starting at 3:00 p.m. GMT and concluding on Friday April 19th at 4:00 p.m GMT.

Activity: Deploy updates to the server components on the Web platform.

Impact: There is no downtime expected while the update is being deployed.

Dependencies: None.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

About This Site

Ellucian Cloud planned maintenance or unplanned service impacting events affecting multiple client production systems are announced and logged on this page.

To report production system outages or request immediate attention of the Ellucian Enterprise Operations Center (EOC) please call:
+1 (844) 358-7222 (US/Canada Toll Free) or +1 (407) 215-3970 (International Toll), Use Prompt 3

Application Hosting Services (AHS) Operational
Ellucian SaaS Under Maintenance
Ellucian Banner SaaS Operational
Ellucian Colleague SaaS Operational
Ellucian Advance Operational
Ellucian Elevate Operational
Ellucian eTranscripts Operational
Ellucian Mobile Cloud Operational
Ellucian Advise Operational
Ellucian Recruit Operational
Ellucian Quercus Under Maintenance
Ellucian Workflow Operational
Ellucian Intelligent Learning Platform Operational
Ellucian Theme Editor Operational
Ellucian Ethos Platform Operational
Ellucian Analytics Operational
Ethos Data Access Operational
Ethos Extend Operational
Ethos Integration - Canada Operational
Ethos Integration - Europe Operational
Ethos Integration - U.S. Operational
Monitoring Operational
AWS Health Status ? Operational
AWS ec2-us-east-1 Operational
AWS ec2-us-west-2 Operational
AWS ec2-eu-west-1 Operational
AWS ec2-ca-central-1 Operational
AWS rds-us-east-1 Operational
AWS rds-us-west-2 Operational
AWS rds-eu-west-1 Operational
AWS rds-ca-central-1 Operational
AWS s3-us-standard Operational
AWS route53 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ellucian Elevate SSO will be deployed in the Production platform. This notification details the maintenance timeline and planned work.


Window:
** US Region **
04/04/2019 @06:00 a.m to 04/04/2019 @08:00 a.m Eastern

Please Note: This Maintenance Upgrade only impacts customers in the US Region

Activity: Deploy updates to the SSO component on the Production platform.

Impact: The PROD environment may be unavailable for a 2-hour period during this maintenance window.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Apr 1, 17:06 EDT
eCRM SaaS Prod Upgrade: Ellucian CRM Advance 2.2 Apr 21, 22:00 - Apr 23, 08:00 EDT
ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, this notice is to inform you of plans to upgrade your Ellucian CRM deployment(s) within the Ellucian Cloud.

TARGETED PRODUCTION UPGRADE WINDOW:
Ellucian CRM Advance Prod, April 21, 2019 - April 22, 2019

***Due to feedback about post-upgrade tasks for CRM Advance 2.2 and the need for additional downtime during Non-Prod testing, all Prod upgrades anticipated to be completed on April 1, 2019 and April 2, 2019 have been moved to April 21, 2019 and April 22, 2019.***

Specific timing (upgrade schedule and its duration) for your institution have been shared directly with you prior to the upgrade window.

USER ACCEPTANCE TESTING:
Ellucian has provided a standard 3-week testing period between Non-Prod and Prod upgrades, per our SaaS policy. The goal of the testing period is to verify that current business operations are unimpeded after an upgrade. New functionality is delivered turned off and may be configured after the upgrade.

Should you encounter issues during testing, please contact Action Line. Please note that during the testing period cloning requests cannot be accommodated.

RELEASE INFORMATION:
Release information, including upgrade windows, may be found here: https://ecommunities.ellucian.com/community/ellucian-crm-advance.
 
If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.
 
Thank you,
Ellucian Cloud Team
Posted on Mar 29, 08:08 EDT
ELLUCIAN CLOUD SERVICES

Please be advised that a feature release for Ellucian Analytics will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window: 04/24/2019 @ 8 p.m. Eastern to 04/25/2019 @ 1 a.m. Eastern

Activity: Deploy release in the Production environment.

Impact: There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or occasional disconnects. Please make sure no loads are in progress at the start of the maintenance window. Although the content updates are for Production tenants only, infrastructure changes required by this update will potentially affect running jobs in both Test and Production tenants.

Documentation: Release documentation can be found on the Ellucian Customer Center :

https://ellucian.force.com/clients/a111M00000O2EF2

Dependencies: API dependencies exist for some content, see Customer Action for details.

Customer Action: In order to upgrade to the new Student and Finance content being delivered in this release, a new Client driven upgrade job is available within the Jobs menu of the Admin UI. This job will need to be run from the Admin UI AFTER you upgrade your source system to either Colleague 1.22.2 or Banner 9.14. This Client driven upgrade is necessitated to allow you to upgrade your source APIs on your schedule. More information about this will be available on eCommunities before the deployment.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Apr 17, 20:00 EDT
Past Incidents
Apr 18, 2019

No incidents reported.

Apr 17, 2019
Completed - The scheduled maintenance has been completed.
Apr 17, 23:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 21:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** Asia Pacific region only **
04/17/2019 @ 11:00 a.m to 04/17/2019 @ 12:00 Noon Eastern

** EU, US & Canada regions **
04/17/2019 @ 9:00 p.m to 04/17/2019 @ 11:00 p.m Eastern

Activity: Deploy release in the Test and Production environments.

Impact: There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or occasional disconnects.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://ellucian.force.com/clients/a111M00000LqN81

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Apr 11, 17:03 EDT
Completed - The scheduled maintenance has been completed.
Apr 17, 23:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 21:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T2 Update will be deployed on the Production environment. This notification details the maintenance timeline and planned work.

The Ellucian Colleague T2 update will be deployed in Production on 04/17/2019.

Window: 04/17/2019, 9:00 PM to 04/17/2019, 11:00 PM Eastern

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following article for the details in this release:

https://ellucian.force.com/clients/a111M00000O4zH3
https://ellucian.force.com/clients/a111M00000LpXqd
https://ellucian.force.com/clients/a111M00000O5Dq9

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success
Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Apr 11, 13:59 EDT
Completed - The scheduled maintenance has been completed.
Apr 17, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 20:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ecommunities.ellucian.com/message/248745#248745

WINDOW: 
*** This notification is for our customers in United States, Canada, and Europe regions***
Starting Wednesday, April 17, 2019 at 8:00 PM EST and concluding by Wednesday, April 17, 2019 at 10:00 PM EST.

*** This notification is for our customers in the Australia region only ***
Starting Wednesday, April 17, 2019 at 2:00 PM EST and concluding by Wednesday, April 17, 2019 at 4:00 PM EST.

IMPACT:
This MU only impacts Ellucian CRM Recruit Prod environments. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Apr 16, 17:06 EDT
Completed - The scheduled maintenance has been completed.
Apr 17, 16:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 14:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This addendum is for the April 2019 MU and does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the what is included in this addendum can be found here: 
https://ecommunities.ellucian.com/message/248971#248971

WINDOW: 
Starting Wednesday, April 17, 2019 at 2:00 PM EST and concluding by Wednesday, April 17, 2019 at 4:00 PM EST.

IMPACT:
This MU addendum only impacts Ellucian CRM Advance Non-Prod environments. There is no expected downtime however you may experience intermittent slowness or an occasional disconnect to your environment.

***The MU for Prod, including the addendum, will be deployed with the Prod upgrades on April 21 and April 22***

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

Should you encounter issues after this addendum, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Apr 16, 13:02 EDT
Apr 16, 2019
Completed - The scheduled maintenance has been completed.
Apr 16, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 14:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ecommunities.ellucian.com/message/248745#248745

WINDOW: 
Starting Tuesday, April 16, 2019 at 2:00 PM EST and concluding by Tuesday, April 16, 2019 at 4:00 PM EST.

IMPACT:
This MU only impacts Ellucian CRM Recruit Non-Prod environments. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Apr 15, 14:12 EDT
Apr 15, 2019
Completed - The scheduled maintenance has been completed.
Apr 15, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 20:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ethos Data Access will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window: 04/15/2019 8 PM to 04/15/2019 10 PM Eastern

Activity: Deploy release in the Production environment.

Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.

Dependencies: None

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly. 

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel. 

Thank You, 
Your Ellucian Cloud Services Team
Apr 8, 19:59 EDT
Apr 14, 2019

No incidents reported.

Apr 13, 2019

No incidents reported.

Apr 12, 2019

No incidents reported.

Apr 11, 2019
Completed - The scheduled maintenance has been completed.
Apr 11, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 21:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS Q1 2019 Update will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

The Ellucian Colleague Q1 2019 Update will be deployed in Production on 04/10/2019.

Window: 04/10/2019, 9 PM to 04/11/2019, 1 AM Eastern

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: The following is the list of Colleague updates scheduled to be released. For specific details on the changes included in each software update or installer, as well as important implementation details, see the following Release Summaries:

https://ellucian.force.com/clients/s/releases/a111M00000M1fboQAB/020210
https://ellucian.force.com/clients/s/releases/a111M00000LpE7jQAF/019899
https://ellucian.force.com/clients/s/releases/a111M00000NmOvFQAV/020428
https://ellucian.force.com/clients/s/releases/a111M00000LpE7eQAF/019898
https://ellucian.force.com/clients/s/releases/a111M00000FHwK7QAL/019139
https://ellucian.force.com/clients/s/releases/a111M00000M3igZQAR/020323
https://ellucian.force.com/clients/s/releases/a111M00000OJAxhQAH/020410
https://ellucian.force.com/clients/s/releases/a111M00000Nmdi3QAB/020489
https://ellucian.force.com/clients/s/releases/a111M00000NmcKbQAJ/020488
https://ellucian.force.com/clients/s/releases/a111M00000Lp7giQAB/019885
https://ellucian.force.com/clients/s/releases/a111M00000Lq91rQAB/020050
https://ellucian.force.com/clients/s/releases/a111M00000FI0bOQAT/019149
https://ellucian.force.com/clients/s/releases/a111M00000M1scaQAB/020236
https://ellucian.force.com/clients/s/releases/a111M00000M1zViQAJ/020252
https://ellucian.force.com/clients/s/releases/a111M00000NmvtJQAR/020522
https://ellucian.force.com/clients/s/releases/a111M00000M23lKQAR/020257
https://ellucian.force.com/clients/s/releases/a111M00000LpXqiQAF/019954
https://ellucian.force.com/clients/s/releases/a111M00000M1t7RQAR/020237
https://ellucian.force.com/clients/s/releases/a111M00000M1t80QAB/020238
https://ellucian.force.com/clients/s/releases/a111M00000OJ8ZmQAL/020396
https://ellucian.force.com/clients/s/releases/a111M00000M1t8FQAR/020239
https://ellucian.force.com/clients/s/releases/a111M00000M1t8jQAB/020241
https://ellucian.force.com/clients/s/releases/a111M00000M1t93QAB/020242
https://ellucian.force.com/clients/s/releases/a111M00000NmSQfQAN/020461
https://ellucian.force.com/clients/s/releases/a111M00000FHqSHQA1/019129
https://ellucian.force.com/clients/s/releases/a111M00000Nn8L2QAJ/020546
https://ellucian.force.com/clients/s/releases/a111M00000O4raa/020610

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success
Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Apr 3, 16:03 EDT
Apr 10, 2019
Completed - The scheduled maintenance has been completed.
Apr 10, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 20:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advise in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ecommunities.ellucian.com/message/247465#247465

WINDOW: 
Starting Wednesday, April 10, 2019 at 8:00 PM EST and concluding by Wednesday, April 10, 2019 at 10:00 PM EST.

IMPACT:
This MU only impacts Ellucian CRM Advise Prod environments. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Apr 9, 16:33 EDT
Apr 9, 2019
Completed - The scheduled maintenance has been completed.
Apr 9, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 14:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advise in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ecommunities.ellucian.com/message/247465#247465

WINDOW: 
Starting Tuesday, April 9, 2019 at 2:00 PM EST and concluding by Tuesday, April 9, 2019 at 4:00 PM EST.

IMPACT:
This MU only impacts Ellucian CRM Advise Non-Prod environments. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Apr 3, 17:05 EDT
Completed - The scheduled maintenance has been completed.
Apr 9, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 10:17 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Workflow will be deployed in the Test environment. This notification details the maintenance timeline and planned work.

Note: A maintenance update for Ellucian Workflow will be deployed to Production environment for Asia Pacific region customers on 04/25/2019 @ 10 a.m. EDT and for US & EU & CA region customers on 04/25/2019 @ 8 p.m. EDT

Window: 04/09/2019 @ 10 a.m. EDT to 04/09/2019 @ 2 p.m. EDT

Activity: Deploy release in the Test environment.

Impact: Ellucian Workflow Test environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on the Ellucian Customer Center :
https://ellucian.force.com/clients/a111M00000O4rXW

Dependencies: None

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Apr 3, 20:06 EDT
Apr 8, 2019

No incidents reported.

Apr 7, 2019

No incidents reported.

Apr 6, 2019

No incidents reported.

Apr 5, 2019
Completed - The scheduled maintenance has been completed.
Apr 5, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 21:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T3 Update will be deployed on the Production environment. This notification details the maintenance timeline and planned work.

The Ellucian Colleague T3 update will be deployed in Production on 04/05/2019.

Window: 04/05/2019, 9:00 PM to 04/05/2019, 11:00 PM Eastern

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following article for the details in this release:

https://ellucian.force.com/clients/a111M00000LqPFs

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success
Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Apr 4, 11:29 EDT