Ellucian Cloud Status
All Systems Operational

About This Site

Ellucian Cloud planned maintenance or unplanned service impacting events affecting multiple client production systems are announced and logged on this page.

To report production system outages or request immediate attention of the Ellucian Enterprise Operations Center (EOC) please call:
+1 (844) 358-7222 (US/Canada Toll Free) or +1 (407) 215-3970 (International Toll), Use Prompt 3

Application Hosting Services (AHS) Operational
Ellucian SaaS Operational
Ellucian Banner SaaS Operational
Ellucian Colleague SaaS Operational
Ellucian Advance (APAC) Operational
Ellucian Advance (EMEA) Operational
Ellucian Advance (LAC) Operational
Ellucian Advance Operational
Ellucian Advise (APAC) Operational
Ellucian Advise (EMEA) Operational
Ellucian Advise (LAC) Operational
Ellucian Advise Operational
Ellucian Elevate Operational
Ellucian eTranscripts Operational
Ellucian Experience Operational
Ellucian Mobile Cloud Operational
Ellucian Recruit (APAC) Operational
Ellucian Recruit (EMEA) Operational
Ellucian Recruit (LAC) Operational
Ellucian Recruit Operational
Ellucian Quercus (EMEA) Operational
Ellucian Quercus (APAC) Operational
Ellucian Intelligent Learning Platform 4.X - APAC Operational
Ellucian Intelligent Learning Platform 4.X - EMEA Operational
Ellucian Intelligent Learning Platform 4.X - United States/Canada/Latin America ? Operational
Ellucian Intelligent Learning Platform 5.X - APAC Operational
Ellucian Intelligent Learning Platform 5.X - EMEA Operational
Ellucian Intelligent Learning Platform 5.X - United States/Canada/Latin America ? Operational
Ellucian Theme Editor Operational
Ellucian Workflow - U.S. Operational
Ellucian Workflow - Australia Operational
Ellucian Workflow - Canada Operational
Ellucian Workflow - Europe Operational
Ellucian Ethos Platform Operational
Ellucian Analytics - Canada Operational
Ellucian Analytics - Europe Operational
Ellucian Analytics - U.S. Operational
Ethos Data Access - Australia Operational
Ethos Data Access - Canada Operational
Ethos Data Access - Europe Operational
Ethos Data Access - U.S. Operational
Ethos Extend Operational
Ethos Integration - Australia Operational
Ethos Integration - Canada Operational
Ethos Integration - Europe Operational
Ethos Integration - U.S. Operational
Monitoring Operational
AWS Health Status ? Operational
AWS ec2-us-east-1 Operational
AWS ec2-us-west-2 Operational
AWS ec2-eu-west-1 Operational
AWS ec2-ca-central-1 Operational
AWS rds-us-east-1 Operational
AWS rds-us-west-2 Operational
AWS rds-eu-west-1 Operational
AWS rds-ca-central-1 Operational
AWS s3-us-standard Operational
AWS route53 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - Update Notice:

Please be advised that the Ellucian CRM Advance 3.2 Prod upgrade dates have changed. You will receive a new set of emails reflecting this change to your Ellucian CRM distribution email address.

You can find more details about the change here:
https://ellucian.service-now.com/community?id=community_blog&sys_id=9b05da6fdb33e85036eb0f4dca96199c

Update TARGETED PROD UPGRADE WINDOW: to

Ellucian CRM Advance Prod, 16 May 2021 - 20 May 2021

Your specific date and time will be shared directly with you via your Ellucian CRM distribution email following this message by EOD on 7 May 2021.

If you do not receive a direct email outlining your specific upgrade date and time, please contact your Customer Success Manager. If you are an implementing customer, please contact your Ellucian Project Manager.

Update IMPORTANT INFORMATION: to

The Ellucian CRM Advance 3.2 Prod upgrade will be constructed to execute a Dynamics 365 update on Sunday 16 May 2021 and the upgrade will begin on Monday 17 May 2021. As a result you will have two downtime windows; one for the Dynamics 365 update and one for the actual upgrade to your Ellucian CRM Advance environment. You will receive two emails to your Ellucian CRM Advance distribution email specifying these days.
May 6, 12:43 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, this notice is to inform you of plans to upgrade your Ellucian CRM deployment(s) within the Ellucian Cloud.

TARGETED PROD UPGRADE WINDOW:
Ellucian CRM Advance Prod, 9 May 2021 - 13 May 2021

Your specific date and time will be shared directly with you via your Ellucian CRM distribution email following this message by EOD on 23 April 2021.

If you do not receive a direct email outlining your specific upgrade date and time, please contact your Customer Success Manager. If you are an implementing customer, please contact your Ellucian Project Manager.

IMPORTANT INFORMATON:
The Ellucian CRM Advance 3.2 Prod upgrade will be constructed to execute a Dynamics 365 update on Sunday 9 May 2021 and the upgrade will begin as originally scheduled starting on Monday 10 May 2021. As a result you will have two downtime windows; one for the Dynamics 365 update and one for the actual upgrade to your Ellucian CRM Advance environment. You will receive two emails to your Ellucian CRM Advance distribution email specifying these days.

RELEASE INFORMATION:
Launch event details may be found on Communities here:
https://ellucian.service-now.com/community?id=community_blog&sys_id=c71fb7e81bcbe010f09755351a4bcb79

Release notes can be found here:
https://resources.elluciancloud.com/bundle/crm_advance_rel_release_notes_d_advance/page/c_release_3_2.html

Details about CRs found in this upgrade may be found on Customer Center here:
https://ellucian.force.com/clients/s/releases/a111M00000Qe0XCQAZ/crm-advance-32

USER ACCEPTANCE TESTING:
Given the flexibility to configure Ellucian CRM to fit your business needs it is expected that current business operations are tested after all Ellucian CRM upgrades. The goal of the testing is to verify that current business operations are unimpeded. New feature functionality must be configured and may be configured after the upgrade.

Should you encounter issues after this upgrade, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.


Thank you,
Ellucian Cloud Team
Apr 19, 13:04 EDT
ELLUCIAN CLOUD SERVICES

Como parte de nuestras mejoras continuas en la entrega de SaaS para los clientes que utilizan Ellucian Recruit en la nube, este aviso es para informarle sobre los planes para actualizar sus implementaciones de Ellucian CRM dentro de Ellucian Cloud.

VENTANA DE ACTUALIZACIÓN OBJETIVO NO PROD:
Ellucian Recruit Non-Prod, 27 de mayo de 2021-7 de junio de 2021

Su fecha y hora específicas se compartirán directamente con usted a través de su correo electrónico de distribución de Ellucian CRM después de este mensaje por EOD el 7 de mayo de 2021.

Para mitigar el riesgo de actualización para todos los clientes con entornos Prod, Ellucian clonará su entorno Prod en su (s) entorno (s) Non-Prod. Si hay configuraciones presentes dentro de su (s) entorno (s) No-Prod (s) que desea conservar, actúe transfiriendo estas configuraciones a su entorno Prod. Los ingenieros de Ellucian Cloud no son responsables de transferir ninguna configuración. Se le pedirá que transfiera las configuraciones antes del 27 de mayo de 2021.

Si no recibe un correo electrónico que describa su fecha y hora específicas, comuníquese con su Gerente de Éxito del Cliente. Si es un cliente de implementación, comuníquese con su Gerente de Proyecto de Ellucian.

VENTANA DE ACTUALIZACIÓN DE PROD OBJETIVO:
Producción de reclutas de Ellucian, 24 de junio de 2021-7 de julio de 2021

Recibirá otra actualización con respecto a la actualización de Ellucian Recruit Prod después de que se completen las ventanas de actualización de Non-Prod.

INFORMACIÓN IMPORTANTE:
La actualización de Ellucian Recruit 6.3 no productiva se organizará para ejecutar una actualización de Dynamics 365 el domingo antes de que comience la ventana de actualización. Como resultado, tendrá dos ventanas de tiempo de inactividad; uno para la actualización de Dynamics 365 y otro para la actualización real a su entorno de Ellucian Recruit. Recibirá dos correos electrónicos en su correo electrónico de distribución de Ellucian Recruit especificando estos días.

Además, el lanzamiento de Ellucian CRM Recruit 6.3 eliminará Legacy Web Front End y todos sus componentes compatibles. Si ha sido identificado como un cliente que aprovecha Legacy Web Front End, las comunicaciones se enviaron directamente a su correo electrónico de distribución de Ellucian CRM con instrucciones sobre cómo realizar la transición.

INFORMACIÓN DE PUBLICACIÓN:
Los detalles del evento de lanzamiento se publicarán en Comunidades aquí una vez que estén disponibles:
https://ellucian.service-now.com/community?id=community_forum&sys_id=5f3349abdb4f5c50c23a3cae7c96194d

Los detalles sobre los CR que se encuentran en esta actualización se pueden encontrar en el Centro de Clientes aquí:
https://ellucian.force.com/clients/s/releases/a111M00000QeGq6QAF/recruit63

PRUEBAS DE ACEPTACIÓN DEL USUARIO:
Ellucian proporcionará un mínimo de 3 semanas para realizar pruebas entre sus actualizaciones de Non-Prod y Prod, según nuestra política de SaaS. Dada su flexibilidad con las configuraciones, se espera que las operaciones comerciales actuales se prueben después de todas las actualizaciones de Ellucian CRM. El objetivo de las pruebas es verificar que las operaciones comerciales actuales no tengan obstáculos. La funcionalidad de la nueva característica debe configurarse y puede configurarse después de la actualización.

Si encuentra problemas después de esta actualización, comuníquese con Action Line. Si tiene alguna pregunta o inquietud, comuníquese con su Gerente de Éxito del Cliente. Si actualmente está implementando su solución Ellucian CRM, comuníquese con su gerente de proyecto.


Gracias,
Equipo de Ellucian Cloud
Posted on May 4, 17:03 EDT
ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian Recruit in the cloud, this notice is to inform you of plans to upgrade your Ellucian CRM deployment(s) within the Ellucian Cloud.

TARGETED NON-PROD UPGRADE WINDOW:
Ellucian Recruit Non-Prod, 27 May 2021 - 7 June 2021

Your specific date and time will be shared directly with you via your Ellucian CRM distribution email following this message by EOD on 7 May 2021.

To mitigate upgrade risk for all customers with Prod environments, Ellucian will be cloning your Prod environment down to your Test (Non-Prod) environment. If configurations are present within your Test environment that you wish to retain, please act by transferring these configurations into your Prod environment. Ellucian Cloud Engineers are not responsible for transferring any configurations. You will be required to transfer configurations prior to 27 May 2021.

If you do not receive an email outlining your specific date and time, please contact your Customer Success Manager. If you are an implementing client, please contact your Ellucian Project Manager.

TARGETED PROD UPGRADE WINDOW:
Ellucian Recruit Production, 24 June 2021 - 7 July 2021

You will receive another update regarding the Ellucian Recruit Prod upgrade after the Non-Prod upgrade windows are completed.

IMPORTANT INFORMATON:
The Ellucian Recruit 6.3 Non-Production upgrade will be orchestrated to execute a Dynamics 365 update on the Sunday before the upgrade window begins. As a result, you will have two downtime windows; one for the Dynamics 365 update and one for the actual upgrade to your Ellucian Recruit environment. You will receive two emails to your Ellucian Recruit distribution email specifying these days.

Additionally, the release of Ellucian CRM Recruit 6.3 will remove the Legacy Web Front End and all of its supported components. If you have been identified as a customer leveraging the Legacy Web Front End, communications have already been sent directly to your Ellucian CRM distribution email with instructions on how to make the transition.

RELEASE INFORMATION:
Launch event details will be posted on Communities once available here:
https://ellucian.service-now.com/community?id=community_forum&sys_id=5f3349abdb4f5c50c23a3cae7c96194d

Details about CRs found in this upgrade may be found on Customer Center here:
https://ellucian.force.com/clients/s/releases/a111M00000QeGq6QAF/recruit63

USER ACCEPTANCE TESTING:
Ellucian will provide a minimum of 3-weeks for testing between you Non-Prod and Prod upgrades, per our SaaS policy. Given your flexibility with configurations, it is expected that current business operations are tested after all Ellucian CRM upgrades. The goal of the testing is to verify that current business operations are unimpeded. New feature functionality must be configured and may be configured after the upgrade.

Should you encounter issues after this upgrade, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.


Thank you,
Ellucian Cloud Team
Posted on May 4, 17:03 EDT
Past Incidents
May 16, 2021
Completed - The scheduled maintenance has been completed.
May 16, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 01:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
 
Please be advised that we will be performing infrastructure maintenance - OS Patching in your Non-Production environment on May 16, from 01:00 AM Eastern to 06:00 AM Eastern.

Window: May 16, 2021 from 01:00 AM Eastern to 06:00 AM Eastern

Impact: The Non-Production environment may be intermittently unavailable during the maintenance window.

Client Action: There is no customer impact and no requirement for customers to validate systems afterward.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
May 14, 13:09 EDT
Completed - The scheduled maintenance has been completed.
May 16, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 01:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that we will be performing infrastructure maintenance - OS Patching in your Non-Production environment on May 16th from 1:00 AM Eastern 6:00 AM Eastern. The Non- Production environment may be intermittently unavailable during the maintenance window.

Window: May 16, 2021, 1:00 AM Eastern to May 16, 2021, 6:00 AM Eastern

Impact: The Non-Production environment may be intermittently unavailable during the maintenance window.

Client Action: There is no customer impact and no requirement for customers to validate systems afterward.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
May 12, 11:00 EDT
May 15, 2021
Completed - The scheduled maintenance has been completed.
May 15, 06:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 21:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T3 Release Updates will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T3 Release Updates will be deployed in Production on May 14, 2021 starting at 9:00 PM.

Windows:
Eastern Time Zone - from May 14, 9:00 PM to 11:59 PM
Central/Mountain Time Zone - from May 14, 9:00 PM to 11:59 PM
Pacific Time Zone - from May 14, 9:00 PM to 11:59 PM
Samoa Standard Time - from May 14, 9:00 PM to 11:59 PM

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:
https://ellucian.force.com/clients/a111M00000RYSbR
https://ellucian.force.com/clients/a111M00000RYVkG

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
May 13, 17:02 EDT
May 14, 2021
Completed - The scheduled maintenance has been completed.
May 14, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 21:00 EDT
Scheduled - As part of our ongoing support for customers using Ellucian Intelligent Learning Platform 5.X we are continuing to deliver fixes for critical issues as needed. This notification details the maintenance timeline and planned work.

Activity: Deploy Hot-fix Release 5.3.2.2 into Ellucian Intelligent Learning Platform 5.X Production Environment

Window:
** US & Canada regions **
Thursday, 13 May 2021 @ 9:00 pm Eastern to Friday, 14 May 2021 @ 12:00 am Eastern

Impact: Ellucian Intelligent Learning Platform 5.X will be unavailable during the update.

Dependencies: None

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud
May 13, 11:02 EDT
May 13, 2021
Completed - The scheduled maintenance has been completed.
May 13, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 10:01 EDT
Scheduled - As part of our ongoing support for customers using Ellucian Intelligent Learning Platform 5.X we are continuing to deliver fixes for critical issues as needed. This notification details the maintenance timeline and planned work.

Activity: Deploy Hot-fix Release 5.3.2.2 into Ellucian Intelligent Learning Platform 5.X Production Environment
Window:
**Asia Pacific region only **
Friday, 14 May @ 12:00 am AEST(GMT +10) to Friday, 14 May @ 1:00 am AEST(GMT +10)

Impact: Ellucian Intelligent Learning Platform 5.X will be unavailable during the update.


Dependencies: None

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud
May 12, 17:07 EDT
Completed - The scheduled maintenance has been completed.
May 13, 09:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 06:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T3 Release Updates will be deployed in the Non-Production environments. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T3 Release Updates will be deployed in Non-Production on May 13, 2021 starting at 6:00 AM Eastern. The same update will be deployed in Production on May 14, 2021. You will receive a different notification for Production.

Windows:
Eastern Time Zone - May 13 from 6:00 AM to 9:00 AM
Central/Mountain Time Zone - May 13 from 4:00 AM to 7:00 AM
Pacific Time Zone - May 13 from 3:00 AM to at 6:00 AM
Samoa Standard Time - May 13 from 12:00 AM to 3:00 AM

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:
https://ellucian.force.com/clients/a111M00000RYSbR
https://ellucian.force.com/clients/a111M00000RYVkG

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
May 11, 15:04 EDT
Completed - The scheduled maintenance has been completed.
May 13, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 21:02 EDT
Update - The window for the Ethos Integration Maintenance has been changed. Your new windows are: ** US & Canada regions **
Wednesday, 12 May 2021 at 9:00 p.m. to Thursday, 13 May 2021 at 1:00 a.m. Eastern
** EU region **
Thursday, 13 May 2021 at 2:00 a.m. BST to Thursday, 13 May 2021 at 6:00 a.m. BST."
May 12, 14:59 EDT
Update - We will be undergoing scheduled maintenance during this time.
May 12, 14:57 EDT
Update - We will be undergoing scheduled maintenance during this time.
May 12, 14:32 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.
 
Window:
** US & Canada regions **
Wednesday, 12 May 2021 at 9:00 p.m. to Thursday, 13 May 2021 at 12:00 a.m. Eastern 
 
 ** EU region **
Thursday, 13 May 2021 at 2:00 a.m. BST to Thursday, 13 May 2021 at 5:00 a.m. BST
 
Activity: Deploy release in the Test and Production environments.
 
Impact: The application will not be accessible during the maintenance window.
 
Documentation: Release documentation can be found on The Ellucian Customer Center.
https://ellucian.force.com/clients/a111M00000RYRzf
 
Dependencies: None.
 
Client Action: There is no action required by customers. This announcement is for informational purposes only.
 
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
 
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
 
Thank You,
Your Ellucian Cloud Services Team
May 11, 15:06 EDT
Completed - The scheduled maintenance has been completed.
May 13, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 21:02 EDT
Scheduled - As part of our ongoing support for customers using Ellucian Intelligent Learning Platform 5.X we are continuing to deliver fixes for critical issues as needed. This notification details the maintenance timeline and planned work.

Activity: Deploy Hot-fix Release 5.3.2.2 into Ellucian Intelligent Learning Platform 5.X Preview Environment

Window:
** US & Canada regions **
Wednesday, 12 May 2021 @ 9:00 pm Eastern to Thursday, 13 May 2021 @ 12:00 am Eastern

Impact: Ellucian Intelligent Learning Platform 5.X will be unavailable during the update.


Dependencies: None

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud
May 12, 16:41 EDT
Completed - The scheduled maintenance has been completed.
May 13, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 21:02 EDT
Scheduled - As part of our ongoing support for customers using Ellucian Intelligent Learning Platform 5.X we are continuing to deliver fixes for critical issues as needed. This notification details the maintenance timeline and planned work.

Activity: Deploy Hot-fix Release 5.3.2.2 into Ellucian Intelligent Learning Platform 5.X Preview Environment

Window:
*** Europe customers ***
Thursday, 13 May 2021 at 02:00 AM BST to Thursday, 13 May 2021 at 05:00 AM BST

Impact: Ellucian Intelligent Learning Platform 5.X will be unavailable during the update.

Dependencies: None

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud
May 12, 16:37 EDT
May 12, 2021
Completed - The scheduled maintenance has been completed.
May 12, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 20:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Como parte de nuestras mejoras continuas de entrega en SaaS para los clientes que usan Ellucian CRM Advise en la nube, cada mes proporcionamos MU (Maintenance Updates - actualizaciones de mantenimiento) para resolver las CR (Change Requests - solicitudes de cambio) críticas.

Esta MU no requiere que su institución participe, configure o pruebe las actualizaciones ya que no se liberan nuevas características. Todas las correcciones ocurren fuera del proceso de administración de la solución.

Los detalles acerca de las CR incluidas en esta actualización se pueden encontrar aquí:
https://ellucian.force.com/clients/s/releases/a111M00000RYTGq/ellucian-crm-advise-may-2021-maintenance-update

FECHA Y HORA:
*** Clientes en Latinoamérica ***
Inicia el miércoles 12 de mayo de 2021 a las 8:00 p.m. EDT y concluye el miércoles 12 de mayo de 2021 a las 10:00 p.m. EDT

IMPACTO:
Esta MU impacta a todos los ambientes Ellucian CRM Advise Prod en las regiones de Latinoamérica. No se espera tiempo de inactividad durante la entrega de la MU; sin embargo, puede experimentar lentitud intermitente o una desconexión ocasional de su ambiente.

ACCIÓN REQUERIDA:
No se requiere ninguna acción en este momento, el anuncio es informativo.

IMPORTANTE:
Si usted no es un cliente que se encuentre en cualquiera de las regiones indicadas en esta notificación, por favor seleccione «Administrar su suscripción» en la parte inferior de este correo electrónico para actualizar su preferencia de región para sus soluciones de Ellucian CRM.

Si encuentra algún problema después de la entrega de la MU, por favor comuníquese con Action Line. Si tiene alguna pregunta o inquietud, por favor contacte a su Gerente de Éxito del Cliente (CSM). Si actualmente está implementando su solución de Ellucian CRM, por favor comuníquese con su Gerente de Proyecto (PM).


Gracias,
Equipo de Ellucian Cloud
May 11, 17:11 EDT
Completed - The scheduled maintenance has been completed.
May 12, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 20:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advise in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis.

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this update can be found here:
https://ellucian.force.com/clients/s/releases/a111M00000RYTGq/ellucian-crm-advise-may-2021-maintenance-update

WINDOW:
*** United States and Canada customers ***
Starting Wednesday, May 12, 2021 at 8:00 PM EDT and concluding by Wednesday, May 12, 2021 at 10:00 PM EDT

IMPACT:
This MU impacts all Ellucian CRM Advise Prod environments in the United States and Canada regions. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.


Thank you,
Ellucian Cloud Team
May 11, 17:08 EDT
Completed - The scheduled maintenance has been completed.
May 12, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 20:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advise in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis.

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this update can be found here:
https://ellucian.force.com/clients/s/releases/a111M00000RYTGq/ellucian-crm-advise-may-2021-maintenance-update

WINDOW:
*** Europe customers ***
Starting Thursday, 13 May 2021 at 1:00 AM BST and concluding by Thursday, 13 May 2021 at 3:00 AM BST

*** Middle East customers ***
Starting Thursday, 13 May 2021 at 4:00 AM GST and concluding by Thursday, 13 May 2021 at 6:00 AM GST

IMPACT:
This MU impacts all Ellucian CRM Advise Prod environments in the EMEA region. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.


Thank you,
Ellucian Cloud Team
May 11, 16:59 EDT
Completed - The scheduled maintenance has been completed.
May 12, 17:50 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 17:45 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

The maintenance to resolve the issues with Ellucian Analytics refresh and Load Pipeline jobs erroring out or running longer than expected is completed. As mentioned in a previous communication, all jobs that were scheduled to run today or were running today were cancelled. If your refresh job was cancelled and you have a job reoccurrence scheduled, the next instance should resume as scheduled. If you had an Analytics Load Pipeline Job running or scheduled you will need to reschedule it in the Administrative UI. Please let us know if you have any questions.

Thank You,
Your Ellucian Cloud
May 12, 17:39 EDT
Completed - The scheduled maintenance has been completed.
May 12, 17:00 EDT
Update - As we work to resolve issues with Ellucian Analytics refresh and Load Pipeline jobs erroring out or taking longer than expected to complete, we have restarted some internal components. This will cause ALL jobs currently running to be cancelled and appear as errors in the Administrative UI. We will continue to keep you updated and inform you of any necessary action items following this maintenance period.
May 12, 14:21 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 11:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Several customers have reported issues with their Analytics Refresh Pipeline jobs erroring out or taking a longer than anticipated time to complete.
We have verified that these issues are happening for other customers as well. We will be cancelling and clearing out the stagnant refresh jobs.
If your refresh job is cancelled and you have a job reoccurrence scheduled, the next instance should resume as scheduled.
Until a successful refresh occurs, some data may be out of date. No Analytics Load Pipeline jobs will be modified.
We will continue to keep you updated as we work through these issues.
Please reach out if you have any additional questions.

Window: Wednesday, May 12 2021 at 11:00 am to Wednesday, May 12 2021 at 5:00 pm Eastern
Thank You,
Your Ellucian Cloud Services Team
May 12, 11:28 EDT
Completed - The scheduled maintenance has been completed.
May 12, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 10:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.
 
Window:
** Asia Pacific region only **
Thursday, 13 May 2021 at 12:00 a.m. AEST (GMT + 10) to Thursday, 13 May 2021 at 1:00 a.m. AEST (GMT + 10)
 
Activity: Deploy release in the Test and Production environments.
 
Impact: The application will not be accessible during the maintenance window.
 
Documentation: Release documentation can be found on The Ellucian Customer Center.
https://ellucian.force.com/clients/a111M00000RYRzf
 
 
Dependencies: None.
 
Client Action: There is no action required by customers. This announcement is for informational purposes only.
 
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
 
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
 
Thank You,
Your Ellucian Cloud Services Team
May 11, 15:18 EDT
Completed - The scheduled maintenance has been completed.
May 12, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 20:02 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Several customers have reported issues with their Analytics Refresh Pipeline jobs erroring out or taking a longer than anticipated time to complete.
We have verified that these issues are happening for other customers as well. We will be cancelling and clearing out the stagnant refresh jobs.
If your refresh job is cancelled and you have a job reoccurrence scheduled, the next instance should resume as scheduled.
Until a successful refresh occurs, some data may be out of date. No Analytics Load Pipeline jobs will be modified.
We will continue to keep you updated as we work through these issues.
Please reach out if you have any additional questions.

Window: Tuesday, 11 May 2021 at 5:00 pm to Wednesday, May 12 2021 at 10:00 am Eastern
Thank You,
Your Ellucian Cloud Services Team
May 11, 20:01 EDT
Completed - The scheduled maintenance has been completed.
May 12, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 21:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that the Ellucian Banner SaaS T2 Maintenance Release 21.4.0 and T3 Release 21.4.1 will be deployed on the Non-Production environments. This notification details the maintenance timeline and planned work.

Window: May 11th 2021, 9:00 PM to May 12th 2021, 7:00 AM Eastern

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

Release 21.4.0:
BA CALBSTU 8.14.9.2 https://ellucian.force.com/clients/a111M00000RXn8O
BA CALBSTU 9.3.23.1 https://ellucian.force.com/clients/a111M00000R0NlM
BA DMS INT 8.7.4.4 https://ellucian.force.com/clients/a111M00000QeVLT
BA FIN AID 8.40 https://ellucian.force.com/clients/a111M00000QevnW
BA FIN AID 9.3.25 https://ellucian.force.com/clients/a111M00000QevtN
BA FINANCE 9.3.20 https://ellucian.force.com/clients/a111M00000R0Hfx

Release 21.4.1:
Banner Student Self Service 9.16.0.1 https://ellucian.force.com/clients/a111M00000RXpL4
Banner - Position Control (BA POS CONT 8.19.0.1) https://ellucian.force.com/clients/a111M00000RXzww
Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
May 11, 10:00 EDT
May 11, 2021
Completed - The scheduled maintenance has been completed.
May 11, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 14:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, this notice is to inform you of plans to perform a hot fix on your Ellucian CRM deployment(s) within the Ellucian Cloud.

This hot fix does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this hot fix can be found here:
https://ellucian.force.com/clients/s/releases/a111M00000RYYVA/crm-advance-may-2021-hot-fix

WINDOW:
*** United States and Canada customers ***
Starting Tuesday, May 11, 2021 at 2:00 PM EST and concluding by Tuesday, May 11, 2021 at 4:00 PM EDT

The Prod hot fix will be deployed as a part of the upcoming Ellucian CRM Advance 3.2 Prod upgrade.

IMPACT:
This hot fix only impacts Ellucian CRM Advance Non-Prod environments in the United States and Canada regions. There is no expected downtime during the hot fix however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after this hot fix, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.


Thank you,
Ellucian Cloud Team
May 11, 12:00 EDT
Completed - The scheduled maintenance has been completed.
May 11, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 14:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, this notice is to inform you of plans to perform a hot fix on your Ellucian CRM deployment(s) within the Ellucian Cloud.

This hot fix does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this hot fix can be found here:
https://ellucian.force.com/clients/s/releases/a111M00000RYYVA/crm-advance-may-2021-hot-fix

WINDOW:
*** Middle East customers ***
Starting Tuesday, 11 May 2021 at 10:00 PM GST and concluding by Wednesday, 12 May 2021 at 12:01 AM GST

The Prod hot fix will be deployed as a part of the upcoming Ellucian CRM Advance 3.2 Prod upgrade.

IMPACT:
This hot fix only impacts Ellucian CRM Advance Non-Prod environments in the EMEA region. There is no expected downtime during the hot fix however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after this hot fix, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.


Thank you,
Ellucian Cloud Team
May 11, 12:00 EDT
Completed - The scheduled maintenance has been completed.
May 11, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 14:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, this notice is to inform you of plans to perform a hot fix on your Ellucian CRM deployment(s) within the Ellucian Cloud.

This hot fix does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this hot fix can be found here:
https://ellucian.force.com/clients/s/releases/a111M00000RYYVA/crm-advance-may-2021-hot-fix

WINDOW:
*** Australia customers ***
Starting Wednesday, 12 May 2021 at 4:00 AM AEST and concluding by Wednesday, 12 May 2021 at 6:00 AM AEST

The Prod hot fix will be deployed as a part of the upcoming Ellucian CRM Advance 3.2 Prod upgrade.

IMPACT:
This hot fix only impacts Ellucian CRM Advance Non-Prod in the APAC region. There is no expected downtime during the hot fix however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after this hot fix, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.


Thank you,
Ellucian Cloud Team
May 11, 12:00 EDT
Completed - The scheduled maintenance has been completed.
May 11, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 14:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advise in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis.

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this update can be found here:
https://ellucian.force.com/clients/s/releases/a111M00000RYTGq/ellucian-crm-advise-may-2021-maintenance-update

WINDOW:
*** United States and Canada customers ***
Starting Tuesday, May 11, 2021 at 2:00 PM EST and concluding by Tuesday, May 11, 2021 at 4:00 PM EST

IMPACT:
This MU only impacts Ellucian CRM Advise Non-Prod environments in the United States and Canada regions. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.


Thank you,
Ellucian Cloud Team
May 10, 16:10 EDT
Completed - The scheduled maintenance has been completed.
May 11, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 14:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advise in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis.

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this update can be found here:
https://ellucian.force.com/clients/s/releases/a111M00000RYTGq/ellucian-crm-advise-may-2021-maintenance-update

WINDOW:
*** Australia customers ***
Starting Wednesday, 12 May 2021 at 4:00 AM AEST and concluding by Wednesday, 12 May 2021 at 6:00 AM AEST

*** New Zealand customers ***
Starting Wednesday, 12 May 2021 at 6:00 AM NZST and concluding by Wednesday, 12 May 2021 at 8:00 AM NZST

IMPACT:
This MU only impacts Ellucian CRM Advise Non-Prod environments in the APAC region. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.
May 10, 16:09 EDT
Completed - The scheduled maintenance has been completed.
May 11, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 14:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Como parte de nuestras mejoras continuas de entrega en SaaS para los clientes que usan Ellucian CRM Advise en la nube, cada mes proporcionamos MU (Maintenance Updates - actualizaciones de mantenimiento) para resolver las CR (Change Requests - solicitudes de cambio) críticas.

Esta MU no requiere que su institución participe, configure o pruebe las actualizaciones ya que no se liberan nuevas características. Todas las correcciones ocurren fuera del proceso de administración de la solución.

Los detalles acerca de las CR incluidas en esta actualización se pueden encontrar aquí:
https://ellucian.force.com/clients/s/releases/a111M00000RYTGq/ellucian-crm-advise-may-2021-maintenance-update

FECHA Y HORA:
*** Clientes en Latinoamérica ***
Inicia el martes 11 de mayo de 2021 a las 2:00 p.m. EST y concluye el martes 11 de mayo de 2021 a las 4:00 p.m. EST

IMPACTO:
Esta MU impacta únicamente a los ambientes Ellucian CRM Advise Non-Prod en las regiones de Latinoamérica. No se espera tiempo de inactividad durante la entrega de la MU; sin embargo, puede experimentar lentitud intermitente o una desconexión ocasional de su ambiente.

ACCIÓN REQUERIDA:
No se requiere ninguna acción en este momento, el anuncio es informativo.

IMPORTANTE:
Si usted no es un cliente que se encuentre en cualquiera de las regiones indicadas en esta notificación, por favor seleccione «Administrar su suscripción» en la parte inferior de este correo electrónico para actualizar su preferencia de región para sus soluciones de Ellucian CRM.

Si encuentra algún problema después de la entrega de la MU, por favor comuníquese con Action Line. Si tiene alguna pregunta o inquietud, por favor contacte a su Gerente de Éxito del Cliente (CSM). Si actualmente está implementando su solución de Ellucian CRM, por favor comuníquese con su Gerente de Proyecto (PM).


Gracias,
Equipo de Ellucian Cloud
May 10, 16:03 EDT
Completed - The scheduled maintenance has been completed.
May 11, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 14:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advise in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis.

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this update can be found here:
https://ellucian.force.com/clients/s/releases/a111M00000RYTGq/ellucian-crm-advise-may-2021-maintenance-update

WINDOW:
*** Europe customers ***
Starting Tuesday, 11 May 2021 at 7:00 PM BST and concluding by Tuesday, 11 May 2021 at 9:00 PM BST

*** Middle East customers ***
Starting Tuesday, 11 May 2021 at 10:00 PM GST and concluding by Wednesday, 12 May 2021 at 12:01 AM GST

IMPACT:
This MU only impacts Ellucian CRM Advise Non-Prod environments in the EMEA region. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.


Thank you,
Ellucian Cloud Team
May 10, 16:02 EDT
May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021
Completed - The scheduled maintenance has been completed.
May 6, 23:59 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 22:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ellucian Experience will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window: Thursday, 06 May 2021 at 10:00 pm to Thursday, 06 May 2021 at 11:59 pm Eastern

Impact: Downtime is not expected during this release, but performance may be decreased during the deployment widow.

Documentation: Basic release notes:
• Alerts within Configuration have been updated for consistency
• Tokens within the Experience Setup application may now be invalidated by Admins
• Defect causing Announcement setup wizard to disappear has been resolved

Release details can be found within the Ellucian Documentation site:
https://resources.elluciancloud.com/bundle/ellucian_experience_rel_release_notes/page/c_rel_notes_1_23_experience.html

Customer Action: Please see the release documentation for required actions.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
May 4, 13:03 EDT
Completed - The scheduled maintenance has been completed.
May 6, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 11:50 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
The issue impacting Analytics Load and Refresh Pipeline jobs has been resolved. Ellucian Analytics Pipeline jobs are fully operational.
- Recurring or already scheduled jobs will resume.
- Any Analytics Load Pipeline jobs which were stopped may be rescheduled.

Impact: None
 
Dependencies: None.
 
Contact: If you have any questions or concerns about this notification, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
Thank You,
 
Your Ellucian Cloud Services Team
May 6, 11:47 EDT
Completed - The scheduled maintenance has been completed.
May 6, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 18:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
We are aware of a current issue with Ellucian Analytics Load and Refresh jobs. New Analytics Refresh Pipeline or Analytics Load Pipeline job may not complete successfully. The issue has been identified, and we are working to resolve it. We anticipate that this work may take up to 10 hours. We will send another communication at that point.

Impact: New Analytics Refresh Pipeline or Analytics Load Pipeline job may not complete successfully.
 
Dependencies: None.
 
Contact: If you have any questions or concerns about this notification, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
Thank You,
 
Your Ellucian Cloud Services Team
May 5, 18:23 EDT
May 5, 2021
May 4, 2021
Completed - The scheduled maintenance has been completed.
May 4, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 14:02 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis.

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this update can be found here:
https://ellucian.force.com/clients/s/releases/a111M00000RYFWG/crm-advance-may-2021-maintenance-update

WINDOW:
*** Australia customers ***
Starting Wednesday, 5 May 2021 at 4:00 AM AEST and concluding by Wednesday, 5 May 2021 at 6:00 AM AEST

The Prod MU will be deployed as a part of the upcoming Ellucian CRM Advance 3.2 Prod upgrade.

IMPACT:
This MU only impacts Ellucian CRM Advance Non-Prod environments in the APAC region. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.


Thank you,
Ellucian Cloud Team
May 3, 16:08 EDT
Completed - The scheduled maintenance has been completed.
May 4, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 14:02 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis.

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this update can be found here:
https://ellucian.force.com/clients/s/releases/a111M00000RYFWG/crm-advance-may-2021-maintenance-update

WINDOW:
*** Middle East customers ***
Starting Tuesday, 4 May 2021 at 10:00 PM GST and concluding by Wednesday, 5 May 2021 at 12:01 AM GST

IMPACT:
This MU only impacts Ellucian CRM Advance Non-Prod environments in the EMEA region. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.


Thank you,
Ellucian Cloud Team
May 3, 16:05 EDT
Completed - The scheduled maintenance has been completed.
May 4, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 14:02 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis.

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this update can be found here:
https://ellucian.force.com/clients/s/releases/a111M00000RYFWG/crm-advance-may-2021-maintenance-update

WINDOW:
*** United States and Canada customers ***
Starting Tuesday, May 4, 2021 at 2:00 PM EDT and concluding by Tuesday, May 4, 2021 at 4:00 PM EDT

The Prod MU will be deployed as a part of the upcoming Ellucian CRM Advance 3.2 Prod upgrade.

IMPACT:
This MU only impacts Ellucian CRM Advance Non-Prod environments in the United States and Canada regions. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.


Thank you,
Ellucian Cloud Team
May 3, 16:01 EDT
Completed - The scheduled maintenance has been completed.
May 4, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 21:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that the Ellucian Banner SaaS T2 Maintenance Release 21.4.0 will be deployed on the Non-Production environments. This notification details the maintenance timeline and planned work.

Window: May 3rd 2021, 9:00 PM to May 4th 2021, 7:00 AM Eastern

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:
BA CALBSTU 8.14.9.2 https://ellucian.force.com/clients/a111M00000RXn8O
BA CALBSTU 9.3.23.1 https://ellucian.force.com/clients/a111M00000R0NlM
BA DMS INT 8.7.4.4 https://ellucian.force.com/clients/a111M00000QeVLT
BA FIN AID 8.40 https://ellucian.force.com/clients/a111M00000QevnW
BA FIN AID 9.3.25 https://ellucian.force.com/clients/a111M00000QevtN
BA FINANCE 9.3.20 https://ellucian.force.com/clients/a111M00000R0Hfx
Banner Student Self Service 9.16.0.1 https://ellucian.force.com/clients/a111M00000RXpL4

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Apr 27, 17:00 EDT
May 3, 2021
Completed - The scheduled maintenance has been completed.
May 3, 11:59 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 10:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
 
Please be advised that a maintenance release for Ellucian Experience will be deployed in the Test environment. This notification details the maintenance timeline and planned work.
 
Window: Monday, 03 May 2021 at 10:00 am to Monday, 03 May 2021 at 11:59 am Eastern
 
Note: This update will be deployed to the Production environment on Thursday, 06 May 2021.
Impact: Downtime is not expected during this release, but performance may be decreased during the deployment widow.
 
Documentation: Basic release notes:
• Alerts within Configuration have been updated for consistency
• Tokens within the Experience Setup application may now be invalidated by Admins
• Defect causing Announcement setup wizard to disappear has been resolved

Release details can be found within the Ellucian Documentation site:
https://resources.elluciancloud.com/bundle/ellucian_experience_rel_release_notes/page/c_rel_notes_1_23_experience.html

Customer Action: No customer actions are required for this release.
 
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
Thank You,
Your Ellucian Cloud Services Team
Apr 27, 16:01 EDT
May 2, 2021
Completed - The scheduled maintenance has been completed.
May 2, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 01:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
 
Please be advised that we will be performing infrastructure maintenance - OS Patching in your Production environment on May 2nd, from 01:00 AM Eastern to 06:00 AM Eastern.

Window: May 2nd, 2021 from 01:00 AM Eastern to 06:00 AM Eastern

Impact: The Production environment may be intermittently unavailable during the maintenance window.

Client Action: There is no customer impact and no requirement for customers to validate systems afterward.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Apr 30, 13:03 EDT
Completed - The scheduled maintenance has been completed.
May 2, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 01:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that we will be performing infrastructure maintenance - OS Patching in your Production environment on May 2nd from 1:00 AM Eastern 6:00 AM Eastern. The Production environment may be intermittently unavailable during the maintenance window.

Window: May 2, 2021, 1:00 AM Eastern to April 18, 2021, 6:00 AM Eastern

Impact: The Production environment may be intermittently unavailable during the maintenance window.

Client Action: There is no customer impact and no requirement for customers to validate systems afterward.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Apr 26, 17:01 EDT