Ellucian Cloud Status
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 21:00 EST
Update - As a reminder and to prepare for the upcoming upgrade, there are new federation metadata endpoints that must be added within your AD FS, Azure AD, or Ellucian Ethos Identity Service for your Prod Ellucian CRM environment(s). The addition of the new federation metadata endpoint will also require you to configure the same claim rules that are currently used with your existing configurations. As a part of this configuration, we request that you do not remove, update, or change any existing federation metadata endpoints as this will cause a disruption to your existing configured SSO. Customers who leverage multiple Ellucian CRM solutions only need to configure a single federation metadata endpoint for all of their Prod Ellucian CRM solutions.

For our customers who are using Azure AD, you must configure a new enterprise application using the data outlined below. Once you have configured your enterprise application, you must share your new metadata xml URL with Ellucian by replying to this email with those details. (Please ensure Michael Gomez is cc’d in your reply.)

If Ellucian hosts your Ellucian Ethos Identity Service or you have not switched over to SSO and are currently using an ADADMIN account, there are no further actions required.

Details about the updated Ellucian CRM Metadata Federation Endpoint can be found here:
https://ellucian.force.com/clients/s/article/Ellucian-CRM-Metadata-Federation-Endpoints

If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, this notice is to inform you of plans to upgrade your Ellucian CRM deployment(s) within the Ellucian Cloud.

TARGETED PROD UPGRADE WINDOW:
All regions except EMEA: Ellucian CRM Recruit Prod, moved to January and will begin the week of January 12, 2020. All production upgrade have a target completion by January 30, 2020.

Specific timing (upgrade date and its duration) for your institution will be shared directly with you via your eCRM distribution email prior to the upgrade window.

USER ACCEPTANCE TESTING:
Ellucian will continue to provide a standard 3-week testing period between Non-Prod and Prod upgrades, per our SaaS policy. The goal of the testing period is to verify that current business operations are unimpeded after the upgrade. New functionality is delivered turned off and may be configured after the upgrade.

Should you encounter issues during testing, please contact Action Line. Please note that during the testing period cloning requests will not be accommodated.

RELEASE INFORMATION:
Release information may be found at: https://ellucian.force.com/clients/s/releases/a111M00000NmU6gQAF/recruit60

IMPORTANT INFORMATION:
The release of Ellucian CRM Recruit 6.0 will also update the Microsoft Dynamics CRM version from 8.x to 9.0. This update will no longer support the use of Email Router as this is now a deprecated and unsupported function of Microsoft Dynamics CRM.

Ellucian will continue to support the CRM Email Router until our 2020 Q2 release in May/June. If you have not adopted Server-side Sync, please join a Server-Side Sync webinar held on December 11, 2019 at 2:00 PM ET. If you are unable to participate, please register and a webinar recording will be made available.

Details on how to configure Server-Side Synchronization may be found at:
https://ellucian.force.com/clients/s/article/CRM-9-0-Server-Side-Synchronization

Additionally, this release of Ellucian CRM Recruit 6.0 will also update our Microsoft AD FS version from 3.x to 4.0. This update will require all Ellucian CRM customers using Single-Sign On (SSO) to add new metadata federation endpoints to their existing AD FS, Azure AD, or Ellucian Ethos Identity Service. All Ellucian CRM customers using SSO must configure the new metadata federation endpoints to have a seamless transition to their newly upgraded environments.

All Ellucian CRM customers using SSO must configure new metadata federation endpoints to ensure access to your Ellucian CRM environment is unimpeded.

Details on how to configure metadata federation endpoint may be found at:
https://ellucian.force.com/clients/s/article/Ellucian-CRM-Metadata-Federation-Endpoints

If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team

About This Site

Ellucian Cloud planned maintenance or unplanned service impacting events affecting multiple client production systems are announced and logged on this page.

To report production system outages or request immediate attention of the Ellucian Enterprise Operations Center (EOC) please call:
+1 (844) 358-7222 (US/Canada Toll Free) or +1 (407) 215-3970 (International Toll), Use Prompt 3

Application Hosting Services (AHS) Operational
Ellucian SaaS Operational
Ellucian Banner SaaS Operational
Ellucian Colleague SaaS Operational
Ellucian Advance (APAC) Operational
Ellucian Advance (EMEA) Operational
Ellucian Advance Operational
Ellucian Advise (EMEA) Operational
Ellucian Advise (APAC) Operational
Ellucian Advise Operational
Ellucian Elevate Operational
Ellucian eTranscripts Operational
Ellucian Experience Operational
Ellucian Mobile Cloud Operational
Ellucian Recruit (APAC) Operational
Ellucian Recruit (EMEA) Operational
Ellucian Recruit Operational
Ellucian Quercus (EMEA) Operational
Ellucian Quercus (APAC) Operational
Ellucian Intelligent Learning Platform 4.X ? Operational
Ellucian Intelligent Learning Platform 5.X ? Operational
Ellucian Theme Editor Operational
Ellucian Workflow - Australia Operational
Ellucian Workflow - Canada Operational
Ellucian Workflow - Europe Operational
Ellucian Workflow - U.S. Operational
Ellucian Ethos Platform Operational
Ellucian Analytics - Canada Operational
Ellucian Analytics - Europe Operational
Ellucian Analytics - U.S. Operational
Ethos Data Access - Canada Operational
Ethos Data Access - Europe Operational
Ethos Data Access - U.S. Operational
Ethos Extend Operational
Ethos Integration - Australia Operational
Ethos Integration - Canada Operational
Ethos Integration - Europe Operational
Ethos Integration - U.S. Operational
Monitoring Operational
AWS Health Status ? Operational
AWS ec2-us-east-1 Operational
AWS ec2-us-west-2 Operational
AWS ec2-eu-west-1 Operational
AWS ec2-ca-central-1 Operational
AWS rds-us-east-1 Operational
AWS rds-us-west-2 Operational
AWS rds-eu-west-1 Operational
AWS rds-ca-central-1 Operational
AWS s3-us-standard Operational
AWS route53 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Banner SaaS January 2020 Maintenance Release - 20.1.0 & 20.1.1 updates will be deployed on the Non-Production environments. This notification details the maintenance timeline and planned work.

The Ellucian Banner SaaS January 2020 Maintenance Release - 20.1.0 & 20.1.1 updates will be deployed in Non-Production on 01/21/2020 and the same updates will be deployed in Production on 01/23/2020.

Window: 01/21/2020, 12:00 AM to 01/21/2020, 7:00 AM Eastern

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

https://ellucian.force.com/clients/a111M00000Pajrw
https://ellucian.force.com/clients/a111M00000NecYz
https://ellucian.force.com/clients/a111M00000PaVhR
https://ellucian.force.com/clients/a111M00000Pah48
https://ellucian.force.com/clients/a111M00000Pb2nd
https://ellucian.force.com/clients/a111M00000Pax1C
https://ellucian.force.com/clients/a111M00000PaRff
https://ellucian.force.com/clients/a111M00000Pb68g

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Jan 17, 11:35 EST
ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ellucian.force.com/clients/s/releases/a111M00000Paj6xQAB/recruit-cloud-2020-january-maintenance-update

WINDOW: 
*** Australia customers ***
Starting Wednesday, 22 January 2020 at 06:00 GMT+11 and concluding by Wednesday, 22 January 2020 at 08:00 GMT+11

IMPACT:
This MU only impacts Ellucian CRM Recruit Non-Prod in the APAC region. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Posted on Jan 20, 12:00 EST
ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ellucian.force.com/clients/s/releases/a111M00000Paj6xQAB/recruit-cloud-2020-january-maintenance-update

WINDOW: 
*** Europe customers ***
Starting Tuesday, 21 January 2020 at 19:00 GMT+0 and concluding by Tuesday, 21 January 2020 at 21:00 GMT+0

*** Middle East customers ***
Starting Tuesday, 21 December 2020 at 23:00 GMT+4 and concluding by Wednesday, 22 December 2020 at 01:00 GMT+4

IMPACT:
This MU only impacts Ellucian CRM Recruit Non-Prod environments in the EMEA region. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Posted on Jan 20, 12:02 EST
ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ellucian.force.com/clients/s/releases/a111M00000Paj6xQAB/recruit-cloud-2020-january-maintenance-update

WINDOW: 
*** United States, Canada, and Latin America customers ***
Starting Tuesday, January 21, 2020 at 2:00 PM EST and concluding by Tuesday, January 21, 2020 at 4:00 PM EST

IMPACT:
This MU only impacts Ellucian CRM Recruit Non-Prod environments in the United States, Canada, and Latin America regions. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Posted on Jan 20, 12:00 EST
ELLUCIAN CLOUD SERVICES

Please be advised that there will be Ellucian Colleague SaaS Infrastructure Maintenance on the Non-Production & Production environments. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS Infrastructure Maintenance will be deployed in Non-Production & Production on 01/21/2020.

Window: 01/21/2020, 9:00 PM to 01/21/2020, 11:00 PM Eastern

Impact: The Non-Production & Production environments will be unavailable during the maintenance window.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Jan 16, 15:04 EST
ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** Asia Pacific region only **
01/22/2020 @ 11:00 a.m to 01/22/2020 @ 12:00 Noon Eastern

** EU, US & Canada regions **
01/22/2020 @ 9:00 p.m to 01/22/2020 @ 11:00 p.m Eastern

Activity: Deploy release in the Test and Production environments.

Impact: Ellucian Ethos Integration Production and Test environments will be unavailable during the specified window.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://ellucian.force.com/clients/s/releases/a111M00000PbAoSQAV/

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Jan 17, 15:03 EST
Past Incidents
Jan 20, 2020

No incidents reported today.

Jan 19, 2020

No incidents reported.

Jan 18, 2020
Completed - The scheduled maintenance has been completed.
Jan 18, 15:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 10:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ethos Data Access will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window:
01/18/2020 10:00 AM to 01/18/2020 03:00 PM Eastern

Activity: Address inconsistencies on record counts sometimes observed after Ellucian Analytics reloads.

Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.

Dependencies: None

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jan 17, 17:04 EST
Jan 17, 2020
Completed - The scheduled maintenance has been completed.
Jan 17, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 21:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T3 R2 Update Release will be deployed on the Production environment. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T3 R2 Update Release will be deployed in Production on 01/17/2020.

Window: 01/17/2020, 9:00 PM to 01/17/2020, 11:00 PM Eastern

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

https://ellucian.force.com/clients/a111M00000PbAWs

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jan 16, 10:01 EST
Jan 16, 2020
Completed - The scheduled maintenance has been completed.
Jan 16, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 21:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T3 R2 Release Updates will be deployed on the Non-Production environments. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T3 R2 Release Updates will be deployed in Non-Production on 01/16/2020 and the same update will be deployed in Production on 01/17/2020 at 9:00 pm EST.

Window: 01/16/2020, 9:00 PM to 01/16/2020, 11:00 PM Eastern

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

https://ellucian.force.com/clients/a111M00000PbAWs

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jan 15, 11:35 EST
Completed - The scheduled maintenance has been completed.
Jan 16, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 21:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T3 Update Release will be deployed on the Production environment. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T3 Update Release will be deployed in Production on 01/16/2020.

Window: 01/16/2020, 9:00 PM to 01/16/2020, 11:00 PM Eastern

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

https://ellucian.force.com/clients/a111M00000Pb3ry

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success
Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jan 15, 10:00 EST
Completed - The scheduled maintenance has been completed.
Jan 16, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 13:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM in the cloud, we have enhanced Statuspage communications for Ellucian CRM to be separated by regions as follows:

Ellucian CRM Advance
-Ellucian Advance - For customers in United States, Canada, and Latin America regions
-Ellucian Advance (EMEA) - For customers in Europe and Middle East regions
-Ellucian Advance (APAC) - For customers in Asia Pacific region

Ellucian CRM Advise
-Ellucian Advise - For customers in United States, Canada, and Latin America regions
-Ellucian Advise (EMEA) - For customers in Europe and Middle East regions
-Ellucian Advise (APAC) - For customers in Asia Pacific region

Ellucian CRM Recruit
-Ellucian Recruit - For customers in United States, Canada, and Latin America regions
-Ellucian Recruit (EMEA) - For customers in Europe and Middle East regions
-Ellucian Recruit (APAC) - For customers in Asia Pacific region

This change effective immediately and all communications will be separated to each respective Ellucian CRM region. To ensure you receive notifications from the correct region, please select "Manage you subscription" at the bottom of this email and update your preferences if needed.

Thank you, 
Ellucian Cloud Team
Jan 16, 12:56 EST
Completed - The scheduled maintenance has been completed.
Jan 16, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 23:30 EST
Update - We will be undergoing scheduled maintenance during this time.
Jan 14, 01:36 EST
Scheduled - Maintenance Details
ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian has scheduled a maintenance window to deploy the latest CA Certificates released by Amazon Web Services in eTranscripts Test environment. This update ensures that Ellucian eTranscripts Send RDS is updated with the latest CA certificates provided by AWS and ensures seamless connectivity between eTranscripts Send App and RDS.

Note:
Window: 15th Jan 2020 at 11:30 pm to 16th Jan 2020 till 01:00 am EST. During the maintenance window, eTranscripts Test environment will not be available.

Activity: Deploy latest CA certificates to eTranscripts Send RDS in eTranscripts Test environment

Impact: No impact

Dependencies: None

Client Action: Post the maintenance activity, Ellucian recommends all clients to test eTranscripts to ensure orders are getting fulfilled in eTranscripts Test environment.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jan 14, 01:13 EST
Jan 15, 2020
Completed - The scheduled maintenance has been completed.
Jan 15, 23:59 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 20:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing support for customers using Ellucian Workflow we are continuing to deliver fixes for critical issues as needed. This notification details the maintenance timeline and planned work

Window:
** Asia Pacific region only **
01/15/2020 @ 10 a.m. Eastern to 01/15/2020 @ 2 p.m. Eastern

** EU, US & Canada regions **
01/15/2020 @ 8 p.m. Eastern to 01/15/2020 @ 11:59 p.m. Eastern

Impact: The environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on the Ellucian HUB:

https://ellucian.force.com/clients/a111M00000NeH2c

Dependencies: None

Customer Action: There is no action required by Customers. This announcement is for informational purposes only

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel

Thank You,
Your Ellucian Cloud Services Team
Jan 7, 16:59 EST
Completed - The scheduled maintenance has been completed.
Jan 15, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 21:02 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T3 Release Updates will be deployed on the Non-Production environments. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T3 Release Updates will be deployed in Non-Production on 01/15/2020 and the same update will be deployed in Production on 01/16/2020 at 9:00 pm EST.

Window: 01/15/2020, 9:00 PM to 01/15/2020, 11:00 PM Eastern

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

https://ellucian.force.com/clients/a111M00000Pb3ry

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jan 14, 11:02 EST
Jan 14, 2020
Completed - The scheduled maintenance has been completed.
Jan 14, 00:40 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 00:30 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that maintenance on the Ellucian Quercus web platform (PRODUCTION environment) requires that the service be restarted during non-production hours.

This notification details the maintenance timeline and planned work.

Window:
*** This notification is for our customers in Europe and the Middle East only ***
Tuesday January 14th - starting at 05:30 a.m. GMT and concluding on Tuesday October 14th at 05:40 a.m. GMT.

Activity: Restart the Ellucian Quercus web tier servers.

Impact: The PRODUCTION environment will be unavailable during the maintenance window.

Dependencies: None.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jan 7, 17:05 EST
Jan 13, 2020
Completed - The scheduled maintenance has been completed.
Jan 13, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 21:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that there will be Ellucian Banner SaaS Infrastructure Maintenance on the Non-Production environments. This notification details the maintenance timeline and planned work.

The Ellucian Banner SaaS Infrastructure Maintenance will be deployed in Non-Production on 01/13/2020 and the same infrastructure maintenance will be deployed in Production on 01/30/2020.

Window: 01/13/2020, 9:00 PM to 01/13/2020, 11:00 PM Eastern

Impact: The Non-Production environment will be unavailable during the maintenance window.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success
Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jan 10, 16:00 EST
Jan 11, 2020

No incidents reported.

Jan 10, 2020
Completed - The scheduled maintenance has been completed.
Jan 10, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 20:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that feature release for Ellucian Analytics will be deployed in the Test environment. This notification details the maintenance timeline and planned work.

Window: 01/09/2020 @ 8 p.m. Eastern to 01/10/2020 @ 6 a.m. Eastern

Note: Feature release for Ellucian Analytics will be deployed to Production environment on 01/23/2020

Impact: Although the content updates are for Test tenants only, infrastructure changes required by this update will potentially affect running jobs in both Test and Production tenants.

Documentation: Release documentation can be found on the Ellucian Customer Center :

https://ellucian.force.com/clients/a111M00000O4zVF

Customer Action: Please make sure no Analytics Load Pipeline jobs are in progress nor scheduled to begin during the maintenance window. While Analytics Refresh Pipeline job may run during the maintenance window, any job errors during the maintenance window should be ignored as all data will be refreshed during the next successful refresh job.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jan 2, 17:01 EST
Jan 9, 2020
Completed - The scheduled maintenance has been completed.
Jan 9, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 21:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T3 Update Release will be deployed on the Production environment. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T3 Update Release will be deployed in Production on 01/09/2020.

Window: 01/09/2020, 9:00 PM to 01/09/2020, 11:00 PM Eastern

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

https://ellucian.force.com/clients/a111M00000PaeSc
https://ellucian.force.com/clients/a111M00000Pb26q

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success
Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jan 7, 15:01 EST
Completed - The scheduled maintenance has been completed.
Jan 9, 11:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 09:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ecommunities.ellucian.com/message/280934#280934

WINDOW: 
*** Australia customers ***
Starting Friday, 10 January 2020 at 01:00 GMT+11 and concluding by Friday, 10 January 2020 at 03:00 GMT+11

*** New Zealand customers ***
Starting Friday, 10 January 2020 at 03:00 GMT+13 and concluding by Friday, 10 January 2020 at 05:00 GMT+13

IMPACT:
This MU impacts all Ellucian CRM Advance Prod environments in the Australia and New Zealand regions. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Jan 7, 17:06 EST
Completed - The scheduled maintenance has been completed.
Jan 9, 09:00 EST
Update - As a reminder and to prepare for the upcoming upgrade, there are new federation metadata endpoints that must be added within your AD FS, Azure AD, or Ellucian Ethos Identity Service for your Prod Ellucian CRM environment(s). The addition of the new federation metadata endpoint will also require you to configure the same claim rules that are currently used with your existing configurations. As a part of this configuration, we request that you do not remove, update, or change any existing federation metadata endpoints as this will cause a disruption to your existing configured SSO. Customers who leverage multiple Ellucian CRM solutions only need to configure a single federation metadata endpoint for all of their Prod Ellucian CRM solutions.

For our customers who are using Azure AD, you must configure a new enterprise application using the data outlined below. Once you have configured your enterprise application, you must share your new metadata xml URL with Ellucian by replying to this email with those details. (Please ensure Michael Gomez is cc’d in your reply.)

If Ellucian hosts your Ellucian Ethos Identity Service or you have not switched over to SSO and are currently using an ADADMIN account, there are no further actions required.

Details about the updated Ellucian CRM Metadata Federation Endpoint can be found here:
https://ellucian.force.com/clients/s/article/Ellucian-CRM-Metadata-Federation-Endpoints

If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
Jan 8, 14:55 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 5, 21:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advise in the cloud, this notice is to inform you of plans to upgrade your Ellucian CRM deployment(s) within the Ellucian Cloud.
 
TARGETED PROD UPGRADE WINDOW:
Ellucian CRM Advise Prod, January 5, 2020 - January 8, 2020
 
Specific timing (upgrade date and its duration) for your institution will be shared directly with you via your eCRM distribution email prior to the upgrade window.
 
USER ACCEPTANCE TESTING:
The goal of the testing period is to verify that current business operations are unimpeded after the upgrade. New functionality is delivered turned off and may be configured after the upgrade.
 
Should you encounter issues during testing, please contact Action Line.
 
RELEASE INFORMATION:
Release information, including upgrade windows, may be found at:
https://ecommunities.ellucian.com/community/ellucian-crm-advise

IMPORTANT INFORMATION:
The release of Ellucian CRM Advise 3.0 will also update the Microsoft Dynamics CRM version from 8.x to 9.0. This update will no longer support the use of Email Router as this is now a deprecated and unsupported function of Microsoft Dynamics CRM.

Ellucian will continue to support the CRM Email Router until our 2020 Q2 release in May/June. If you have not adopted Server-side Sync, there was a Server-Side Sync webinar held on December 11, 2019 at 2:00 PM ET. If you were unable to participate, please register and a webinar recording will be made available.

Details on how to configure Server-Side Synchronization may be found at:
https://ellucian.force.com/clients/s/article/CRM-9-0-Server-Side-Synchronization

Additionally, this release of Ellucian CRM Advise 3.0 will also update our Microsoft AD FS version from 3.x to 4.0. This update will require all Ellucian CRM customers using Single-Sign On (SSO) to add new metadata federation endpoints to their existing AD FS, Azure AD, or Ellucian Ethos Identity Service. All Ellucian CRM customers using SSO must configure the new metadata federation endpoints to have a seamless transition to their newly upgraded environments.

All Ellucian CRM customers using SSO must configure  new metadata federation endpoints to ensure access to your Ellucian CRM environment is unimpeded.

Details on how to configure metadata federation endpoint may be found at:
https://ellucian.force.com/clients/s/article/Ellucian-CRM-Metadata-Federation-Endpoints

If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.
 
Thank you,
Ellucian Cloud Team
Dec 12, 12:05 EST
Completed - The scheduled maintenance has been completed.
Jan 9, 04:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 20:01 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ethos Data Access will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window:
** US and CA Regions **
01/08/2020 8:00 PM to 01/09/2020 04:00 AM Eastern

** UK Region **
01/08/2020 2:00 PM to 01/08/2020 6:00 PM Eastern

Activity: Deploy release in the Prod environment.

Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.

Documentation: Release documentation can be found on the Ellucian Customer Center :
https://ellucian.force.com/clients/a111M00000PaFwc

Dependencies: None

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jan 2, 17:01 EST
Jan 8, 2020
Completed - The scheduled maintenance has been completed.
Jan 8, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 21:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T3 Release Updates will be deployed on the Non-Production environments. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T3 Release Updates will be deployed in Non-Production on 01/08/2020 and the same update will be deployed in Production on 01/09/2020 at 9:00 pm EST.

Window: 01/08/2020, 9:00 PM to 01/08/2020, 11:00 PM Eastern

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

https://ellucian.force.com/clients/a111M00000PaeSc
https://ellucian.force.com/clients/a111M00000Pb26q

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jan 6, 17:04 EST
Completed - The scheduled maintenance has been completed.
Jan 8, 22:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 20:02 EST
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ecommunities.ellucian.com/message/280934#280934

WINDOW:
*** United States, Canada, and Latin America customers ***
Starting Wednesday, January 8, 2020 at 8:00 PM EST and concluding by Wednesday, January 8, 2020 at 10:00 PM EST

*** Europe customers ***
Starting Thursday, 9 January 2020 at 01:00 GMT+0 and concluding by Thursday, 9 January 2020 at 03:00 GMT+0

*** Middle East customers ***
Starting Thursday, 9 January 2020 at 05:00 GMT+4 and concluding by Thursday, 9 January 2020 at 07:00 GMT+4

IMPACT:
This MU impacts all Ellucian CRM Advance Prod environments in the United States, Canada, Latin America, Europe, and Middle East regions. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Jan 7, 17:10 EST
Jan 7, 2020
Completed - The scheduled maintenance has been completed.
Jan 7, 16:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 14:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ecommunities.ellucian.com/message/280934#280934

WINDOW: 
*** United States, Canada, and Latin America customers ***
Starting Tuesday, January 7, 2020 at 2:00 PM EST and concluding by Tuesday, January 7, 2020 at 4:00 PM EST

*** Europe customers ***
Starting Tuesday, 7 January 2020 at 19:00 GMT+0 and concluding by Tuesday, 7 January 2020 at 21:00 GMT+0

*** Middle East customers ***
Starting Tuesday, 7 January 2020 at 23:00 GMT+4 and concluding by Wednesday, 8 January 2020 at 01:00 GMT+4

*** Australia customers ***
Starting Wednesday, 8 January 2020 at 06:00 GMT+11 and concluding by Wednesday, 8 January 2020 at 08:00 GMT+11

*** New Zealand customers ***
Starting Wednesday, 8 January 2020 at 08:00 GMT+13 and concluding by Wednesday, 8 January 2020 at 10:00 GMT+13

IMPACT:
This MU only impacts Ellucian CRM Advance Non-Prod environments. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Jan 6, 16:01 EST
Completed - The scheduled maintenance has been completed.
Jan 7, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 21:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T1 Q4 December 2019 Release Updates will be deployed on the Non-Production environments. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T1 Q4 December 2019 Release Updates will be deployed in Non-Production on 01/06/2020 and the same update will be deployed in Production on 02/05/2020 at 9:00 pm EST.

Window: 01/06/2020, 9:00 PM to 01/07/2020, 3:00 AM Eastern

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

https://ellucian.force.com/clients/s/article/Colleague-Releases-December-2019

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jan 3, 08:31 EST
Jan 6, 2020
Completed - The scheduled maintenance has been completed.
Jan 6, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 5, 21:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised of the Ellucian Banner SaaS Dec 2019 Release Updates to be deployed on the Production environment. This notification details the maintenance timeline and planned work.

The Ellucian Banner SaaS Dec 2019 Release Updates will be deployed in Production on 01/05/2020 at 9:00 PM Eastern.

Window: Sunday, 01/05/2020, 9:00 PM to Monday, 01/06/2020, 7:00 AM Eastern

Impact: Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

https://ellucian.force.com/clients/a111M00000NgUbp
https://ellucian.force.com/clients/a111M00000PaN59
https://ellucian.force.com/clients/a111M00000NfnDr
https://ellucian.force.com/clients/a111M00000Ne7t0
https://ellucian.force.com/clients/a111M00000PaHX8
https://ellucian.force.com/clients/a111M00000PaHXD
https://ellucian.force.com/clients/a111M00000NfVPv
https://ellucian.force.com/clients/a111M00000Ne5MJ
https://ellucian.force.com/clients/a111M00000LpATL
https://ellucian.force.com/clients/a111M00000M1IMS
https://ellucian.force.com/clients/a111M00000M1ISf
https://ellucian.force.com/clients/a111M00000M1ISV
https://ellucian.force.com/clients/a111M00000NfNgE
https://ellucian.force.com/clients/a111M00000NegPB
https://ellucian.force.com/clients/a111M00000NegPL
https://ellucian.force.com/clients/a111M00000NfWMm
https://ellucian.force.com/clients/a111M00000NdmYL
https://ellucian.force.com/clients/a111M00000NeXy3
https://ellucian.force.com/clients/a111M00000OapMG
https://ellucian.force.com/clients/a111M00000O2bdW
https://ellucian.force.com/clients/a111M00000Nmknu
https://ellucian.force.com/clients/a111M00000NegPV
https://ellucian.force.com/clients/a111M00000NegPa
https://ellucian.force.com/clients/a111M00000Ne5MO
https://ellucian.force.com/clients/a111M00000NgMHn
https://ellucian.force.com/clients/a111M00000O2k7V
https://ellucian.force.com/clients/a111M00000NecZn
https://ellucian.force.com/clients/a111M00000O5RzA
https://ellucian.force.com/clients/a111M00000Ne6bP
https://ellucian.force.com/clients/a111M00000O2kZp
https://ellucian.force.com/clients/a111M00000OaVPx
https://ellucian.force.com/clients/a111M00000NgBpJ
https://ellucian.force.com/clients/a111M00000PaD2r
https://ellucian.force.com/clients/a111M00000PaNqO
https://ellucian.force.com/clients/a111M00000PaNqi
https://ellucian.force.com/clients/a111M00000Ne6bU
https://ellucian.force.com/clients/a111M00000Ne7sq
https://ellucian.force.com/clients/a111M00000O2mx1
https://ellucian.force.com/clients/a111M00000Ndkqa
https://ellucian.force.com/clients/a111M00000Ne7sl
https://ellucian.force.com/clients/a111M00000NecYz
https://ellucian.force.com/clients/a111M00000Ne7sv
https://ellucian.force.com/clients/a111M00000NfVPv

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Dec 30, 14:32 EST