Ellucian Cloud Status
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 2023 - 21:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please disregard the previous announcement that this update was completed last night. The update is scheduled during the time listed below.
Please be advised that Maintenance Update 5.6.1 for Ellucian Intelligent Learning Platform application will be deployed in the Production environment. This notification details the maintenance timeline and planned work.
 
Maintenance Window:
** US & Canada regions **
Wednesday, 29th March 2023 at 9:00 p.m. Eastern to Thursday, 30th March 2023 at 12:00 a.m. Eastern

Activity: Deploy release in the Production environment.
 
Impact: ILP SaaS Production environment will be unavailable during the maintenance window.
 
Documentation: Release documentation for 5.6.1 can be found on the Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=15319bb547d9695024ade731e36d4360

Dependencies: None
 
Customer Action: There is no action required by Customers. This announcement is for informational purposes only
 
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
 
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
 
Thank You,
Your Ellucian Cloud Services Team

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 2023 - 21:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Maintenance Update 5.6.1 for Ellucian Intelligent Learning Platform application will be deployed in the Production environment. This notification details the maintenance timeline and planned work.
 
Window:
*** Europe customers ***
Thursday, 30th March 2023 at 01:00 AM GMT to Thursday, 30th March 2023 at 04:00 AM GMT.

Activity: Deploy release in the Production environment.

Impact: ILP SaaS Production environment will be unavailable during the maintenance window
 
Documentation: Release documentation for 5.6.1 can be found on the Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=15319bb547d9695024ade731e36d4360

Dependencies: None
 
Customer Action: There is no action required by Customers. This announcement is for informational purposes only
 
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
 
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
 
Thank You,
Your Ellucian Cloud Services Team

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 2023 - 20:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that maintenance update 2.1.7 for Ellucian Workflow will be deployed in the 2.0 Test environment for all United States, Canadian and European customers. This notification details the maintenance timeline and planned work.

Window:
** US and CA regions only**
Wednesday, 29 March 2023 @ 8 p.m. Eastern to Thursday, 30 March 2023 @ 2:00 a.m. Eastern

Note: This Maintenance Update will be deployed in Production on Wednesday, 12 April 2023.

Activity: Deploy 2.1.7 release into Ellucian Workflow Test environment

Impact: There will be downtime experienced in the 2.0 test environment while the update is being deployed.

Documentation: Release documentation can be found on The Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=2bbcfcb88724e5dc2f5a0dc4dabb353e

Client Action: None

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 2023 - 20:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that maintenance update 2.1.7 for Ellucian Workflow will be deployed in the 2.0 Test environment for all Middle Eastern and European customers. This notification details the maintenance timeline and planned work.

Window:
** European region only**
Thursday, 30 March 2023 @ 1:00 a.m. BST to Thursday, 30 March 2023 @ 4:00 a.m. BST

** Middle Eastern region only**
Thursday, 30 March 2023 @ 5:00 a.m. GST to Thursday, 30 March 2023 @ 8:00 a.m. GST

Note: This Maintenance Update will be deployed in Production on Thursday, 13 April 2023.

Activity: Deploy 2.1.7 release into Ellucian Workflow Test environment
Impact: There will be downtime experienced in the 2.0 test environment while the update is being deployed.

Documentation: Release documentation can be found on The Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=2bbcfcb88724e5dc2f5a0dc4dabb353e

Client Action: None

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

About This Site

Ellucian Cloud planned maintenance or unplanned service impacting events affecting multiple client production systems are announced and logged on this page.

To report production system outages or request immediate attention of the Ellucian Enterprise Operations Center (EOC) please call:
+1 (844) 358-7222 (US/Canada Toll Free) or +1 (407) 215-3970 (International Toll), Use Prompt 3

Application Hosting Services (AHS) Operational
Ellucian SaaS Under Maintenance
Ellucian Banner SaaS Operational
Ellucian Colleague SaaS Operational
Ellucian Advance (APAC) Operational
Ellucian Advance (EMEA) Operational
Ellucian Advance (LAC) Operational
Ellucian Advance Operational
Ellucian Advise (APAC) Operational
Ellucian Advise (EMEA) Operational
Ellucian Advise (LAC) Operational
Ellucian Advise Operational
Ellucian Cross Registration Operational
Ellucian Elevate Operational
Ellucian eTranscripts Operational
Ellucian Experience (U.S.) Operational
Ellucian Experience (APAC) Operational
Ellucian Experience (CA) Operational
Ellucian Experience (EMEA) Operational
Ellucian Mobile Cloud Operational
Ellucian Recruit (APAC) Operational
Ellucian Recruit (EMEA) Operational
Ellucian Recruit (LAC) Operational
Ellucian Recruit Operational
Ellucian Quercus (EMEA) Operational
Ellucian Quercus (APAC) Operational
Ellucian Insights Operational
Ellucian Intelligent Learning Platform 4.X - APAC Operational
Ellucian Intelligent Learning Platform 4.X - EMEA Operational
Ellucian Intelligent Learning Platform 4.X - United States/Canada/Latin America ? Operational
Ellucian Intelligent Learning Platform 5.X - APAC Operational
Ellucian Intelligent Learning Platform 5.X - EMEA Under Maintenance
Ellucian Intelligent Learning Platform 5.X - United States/Canada/Latin America ? Under Maintenance
Ellucian Theme Editor Operational
Ellucian Workflow - Australia Operational
Ellucian Workflow - Canada Under Maintenance
Ellucian Workflow - Europe Under Maintenance
Ellucian Workflow - Middle East Under Maintenance
Ellucian Workflow - U.S. Under Maintenance
Financial Aid FM Need Analysis Calculation Service Operational
College Board IM Need Analysis Calculation Service (INAS) Operational
Ellucian Ethos Platform Operational
Ellucian Analytics - Canada Operational
Ellucian Analytics - Europe Operational
Ellucian Analytics - U.S. Operational
Ethos Data Access - Australia Operational
Ethos Data Access - Canada Operational
Ethos Data Access - Europe Operational
Ethos Data Access - U.S. Operational
Ethos Extend Operational
Ethos Integration - Australia Operational
Ethos Integration - Canada Operational
Ethos Integration - Europe Operational
Ethos Integration - U.S. Operational
Ethos Data Connect - U.S. Operational
Ellucian Person Manager - APAC Operational
Ellucian Person Manager - EMEA Operational
Ellucian Person Manager - U.S. Operational
Monitoring Operational
AWS Health Status ? Operational
AWS ec2-us-east-1 Operational
AWS ec2-us-west-2 Operational
AWS ec2-eu-west-1 Operational
AWS ec2-ca-central-1 Operational
AWS rds-us-east-1 Operational
AWS rds-us-west-2 Operational
AWS rds-eu-west-1 Operational
AWS rds-ca-central-1 Operational
AWS s3-us-standard Operational
AWS route53 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Ellucian Elevate Hotfix 8.29.4.2 to the Production Environment Feb 9, 2023 23:30 - Feb 10, 2023 07:00 EST
ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Elevate Hotfix 8.29.4.2 previously deployed to your Non Production environment will now be deployed to the Production environment. This notification details the maintenance time line and planned work. This Hotfix addresses an issue with the SSN not being sent in a duplicate check.

Window:
*** This notification is for our customers in the US only ***
Thursday, 9th February - starting at 11:30 p.m. Eastern and concluding on Friday, 10th February at 3:30 a.m. Eastern.

*** This notification is for our customers in the US2 only *** ( ACCS schools only)
Friday, 10th February- starting at 4:00 a.m. Eastern and concluding on Friday, 10th February at 7:00 a.m. Eastern.

*** This notification is for our customers in the Canada region only ***
Thursday, 9th February - starting at 8:30 p.m. Eastern and concluding on Thursday, 9th February at 10:30 p.m. Eastern.

Activity: Deploy Elevate Hotfix 8.29.4.2 to the Production environment.

Impact: The Production environment will be unavailable during the maintenance window.

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team

Posted on Feb 09, 2023 - 08:37 EST
ELLUCIAN CLOUD SERVICES

Please be advised that the following Ellucian Banner SaaS March, 2023 Release 23.03.01-Tier1 will be deployed on the Production environments. This notification details the maintenance timeline and planned work.

Window: March 30th 2023, 12:30 AM to March 30th 2023, 5:00 AM Eastern

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

Release 23.03.01:
Banner - SC California CALBHR Human Resources BA CALBHR 9.3.25 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=07cf41a4878125982f5a0dc4dabb3511

Banner - General - Integration API BA INTG API 9.29 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=138151ab870ce194fb8e43b6cebb3511

Banner - General - Events Management Banner General Events Management 9.14 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=1e895f6e970a1d58a7bcfbc3f153af30

Banner - Faculty and Advisor Self-Service - Overall Banner Faculty and Advisor Self-Service 9.20 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=306d17ae974a1d58a7bcfbc3f153af29

Banner - SC California CALBSTU Student BA CALBSTU 9.3.29 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=36be4a478749a550e01ccb35dabb3568

Banner - General - Application Navigator BA GEN APPNAV 3.10 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=372c789247e461500cf60562846d43bb

Banner - General - Extensibility-Page Builder Banner Extensibility-Page Builder 9.12 https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=473f9f5c877029146fd864ed0ebb3502&view=sp

Banner - General BA GENERAL 9.3.25 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=47c794e99798a9985154d004a253af7

Banner - Finance BA FINANCE 8.15 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=4fad36a687dfd9186c71ca27dabb3556

Banner - Accounts Receivable Banner Accounts Receivable 9.3.23 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=5430d1f2877bd11025d9cbb6dabb351f

Banner - Student - Overall Banner Student 8.26 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=5838976a970a1d58a7bcfbc3f153af28

Banner - Financial Aid BA FIN AID 9.3.33 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=f05e2a0197c9a91c7c5bf8e3a253af1b

Banner - Web Tailor BA WWW-TALR 8.10 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=660b015b47ef595c0cf60562846d43f4

Banner - Finance BA FINANCE 9.3.26 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=6a99f626879fd9186c71ca27dabb358e

Banner - Finance Self-Service - Overall BA WWW-FIN 9.4.8 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=6acb766e879fd9186c71ca27dabb355d

Banner - Student - Student API BA STU API 9.29 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=6ec1698387ef1d9c6fd864ed0ebb3580

Banner - Human Resources BA HR 8.22 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=6ef1dc73472e15d008322172e36d4332

Banner - General - DB Upgrade BA GENERAL CMN DB 9.30 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=72a6e8134767595c0cf60562846d433b

Banner - General - Security BA GENERAL ACCESS MGMT 9.3.22 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=83c710108730a9906c71ca27dabb3570

Banner - General - Business Process APIs BA GEN BUS PROC API 9.3.31 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=8b6858148730a9906c71ca27dabb35e9

Ellucian - CRM Advise - Integration, Banner Banner Advise Integration Application (BAIA 2.1) https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=8d91e4e847abd5980cf60562846d430f

Banner - General - Ethos API DB Upgrade BA ETHOS API DB UPGRADE 9.29 https://elluciansupport.service-now.com/esc?id=form&table=ellucian_product_release&sys_id=9279e44e87ac2d106fd864ed0ebb35b1

Banner - General BA GENERAL SELF-SERVICE 9.13 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=9f0c8a9c979259d0d5723ba71153afeb

Banner - SC California CALBSTU Student BA CALBSTU 8.16 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=a428cbad87bf9ddcfb8e43b6cebb356a

Banner - SC California CALBHR Human Resources BA CALBHR 8.19 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=a468dbae875c2598fb8e43b6cebb3535

Banner - Student - eTranscripts Banner Student eTranscripts API 9.2.2

Banner - CRM Recruit Integration Manager - CRM Recruit Integration Manager Banner Recruit Integration Manager 4.2 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=ad1d12aa87e46d506fd864ed0ebb3563

Banner - General - Event Publisher Banner Event Publisher 9.10 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=ad9fbc52472861500cf60562846d43be

Banner - Advancement BA ALUMNI 8.20 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=65caf8069750a5d85154d004a253af3a

Banner - Advancement BA ALUMNI 9.3.12 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=af28965e87e0e15025d9cbb6dabb3511

Banner - Position Control BA POS CONT 8.22 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=af44d87f472e15d008322172e36d4371

Banner - Student Self-Service - Overall Banner Student Self-Service 9.22 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=b7507a94472e519893747965d36d43eb

Banner - General - Admin Common BA GEN ADMIN COMMON 9.3.30 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=b93ea89187efd11c6c71ca27dabb3527

Banner - Document Management Integration Component BA DMS INT 8.7.5 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=c192bfa2471021980cf60562846d43a2

Banner - Accounts Receivable Banner Accounts Receivable 8.9 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=d03f09be873bd11025d9cbb6dabb35a4

Banner - Student - Overall Banner Student 9.3.29 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=e3623e98472e519893747965d36d4379

Banner - Financial Aid BA FIN AID 8.44 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=ed01d21487ebd5582f5a0dc4dabb35e7

Banner - Human Resources BA HR 9.3.25 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=ed3d67f097169514d5723ba71153afa6

Banner - Position Control BA POS CONT 9.3.19 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=f1bc5c0d9716d514d5723ba71153afb8

Banner - Document Management Integration Component BA DMS INT 9.3.3 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=f347cc76471421980cf60562846d43dd

Banner - General BA GENERAL 8.15 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=f3561ec747e2199093747965d36d4382

Banner - Student - Registration BA STUDENT REGIST SSB 9.27 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=f671f258472e519893747965d36d43b0

Banner - Employee Self-Service BA WWW-EMP 9.22 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=f8bdc4bf47aa15d008322172e36d4382

Banner - General - BEIS - Enterprise Identity Services Banner Enterprise Identity Services 8.5.2 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=e31deda947f9995008322172e36d43fc

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Posted on Mar 24, 2023 - 14:02 EDT
ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ellucian Experience will be deployed in the Test environment. This notification details the maintenance timeline and planned work.

Window: Monday, 3 April 2023 at 10:00 am to Monday, 3 April 2023 at 12:00 pm Eastern
Note: This update will be deployed to the Production environment on Friday, 7 April 2023.

Impact: Downtime is not expected during this release, but performance may be decreased during the deployment widow.

Documentation: Release details can be found within the Ellucian Documentation site:
https://resources.elluciancloud.com/bundle/ellucian_experience_rel_release_notes/page/c_rel_notes_1_54_experience.html

Customer Action: No customer actions are required for this release.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,

Your Ellucian Cloud Services Team

Posted on Mar 29, 2023 - 15:06 EDT
Past Incidents
Mar 29, 2023
Completed - The scheduled maintenance has been completed.
Mar 29, 16:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 13:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that maintenance update 2.1.7 for Ellucian Workflow will be deployed in the 2.0 Test environment for all Australian customers. This notification details the maintenance timeline and planned work.

Window:
** Australian region only**
Thursday, 30 March 2023 @ 5:00 a.m. AEDT to Thursday, 30 March 2023 @ 8:00 a.m. AEDT

Note: This Maintenance Update will be deployed in Production on Thursday, 13 April 2023.

Activity: Deploy release 2.1.7 into Ellucian Workflow 2.0 Test environment

Impact: There will be downtime experienced in the 2.0 Test environment while the update is being deployed.

Documentation: Release documentation can be found on The Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=2bbcfcb88724e5dc2f5a0dc4dabb353e

Client Action: None
Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Mar 27, 18:04 EDT
Completed - The scheduled maintenance has been completed.
Mar 29, 11:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 10:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Maintenance Update 5.6.1 for Ellucian Intelligent Learning Platform application will be deployed in the Production environment. This notification details the maintenance timeline and planned work.
 
Window:
** Asia Pacific region only **
Thursday, 30th March 2023 @ 1:00 a.m. AEDT to Thursday, 30th March 2023 @ 2:00 a.m. AEDT

Activity: Deploy release in the Production environment.
 
Impact: ILP SaaS Production environment will be unavailable during the maintenance window.
 
Documentation: Release documentation for 5.6.1 can be found on the Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=15319bb547d9695024ade731e36d4360

Dependencies: None
 
Customer Action: There is no action required by Customers. This announcement is for informational purposes only
 
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
 
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
 
Thank You,
Your Ellucian Cloud Services Team

Mar 22, 10:02 EDT
Mar 28, 2023

No incidents reported.

Mar 27, 2023

No incidents reported.

Mar 26, 2023

No incidents reported.

Mar 25, 2023
Completed - The scheduled maintenance has been completed.
Mar 25, 08:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 06:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus Hotfix 8.30.1.1 (SU5715) will be redeployed to the Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the APAC region only ***
Saturday, 25th March - starting at 9:30 p.m. AEDT and concluding on Saturday, 25th March at 11:30 p.m. AEDT.

Activity: Deploy Quercus Hotfix to the Production environment.

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link:
https://resources.elluciancloud.com/en-GB/bundle/quercus_rel_aus_release_notes/page/c_83011_au_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Mar 23, 10:00 EDT
Mar 24, 2023

No incidents reported.

Mar 23, 2023
Completed - The scheduled maintenance has been completed.
Mar 23, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 18:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, this notice is to inform you of plans to perform a hotfix on your Ellucian CRM deployment(s) within the Ellucian Cloud.

This hotfix does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

WINDOW: 
Thursday, March 23, 2023, at 6:00 PM EST to Thursday, March 23, 2023, at 8:00 PM EST for Production.

IMPACT:
This hotfix only impacts Ellucian CRM Recruit environments. There is no expected downtime during the hotfix however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

Should you encounter issues after this hotfix, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team

Mar 23, 17:10 EDT
Completed - The scheduled maintenance has been completed.
Mar 23, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 10:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ethos Data Connect will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window: Thursday, 23 March 2023 at 10:00 am Eastern to Thursday, 23 March 2023 at 1:00 pm Eastern

Impact: Downtime is not expected during this release, but performance may be decreased during the deployment widow.

*** NOTE *** AN ADDITIONAL UPDATE WILL BE PERFORMED THURSDAY, 23 MARCH FROM 11:00 PM TO 11:15 PM. THERE WILL BE DOWNTIME DURING THIS WINDOW. ****

Release details can be found within the Ellucian Customer Center site:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=1d09596d97b0a9d45154d004a253af28


Customer Action: Please see the release documentation for required actions.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Mar 21, 14:04 EDT
Completed - The scheduled maintenance has been completed.
Mar 23, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 20:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** US & Canada regions **
Wednesday, 22 March 2023 at 8:00 p.m. to Thursday, 23 March at 12 a.m. Eastern

Activity: Deploy Ethos Integration release in the Test and Production environments.

Impact: This update is not expected to impact Ellucian Workflow.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Mar 20, 13:19 EDT
Completed - The scheduled maintenance has been completed.
Mar 23, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 20:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** US & Canada regions **
Wednesday, 22 March 2023 at 8:00 p.m. to Thursday, 23 March 2023 at 12:00 a.m. Eastern

Activity: Deploy Ethos Integration release in the Test and Production environments.

Impact: This update is not expected to impact Ellucian Experience.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Mar 20, 13:18 EDT
Completed - The scheduled maintenance has been completed.
Mar 23, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 20:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** US & Canada regions **
Wednesday, 22 March 2023 at 8:00 p.m. to Thursday, 23 March 2023 at 12:00 a.m. Eastern

Activity: Deploy release in the Test and Production environments.

Impact: No downtime is expected during this release.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=e07ce09f97e8ad907c5bf8e3a253afcf

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Mar 22, 12:08 EDT
Completed - The scheduled maintenance has been completed.
Mar 23, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 21:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Maintenance Update 5.6.1 for Ellucian Intelligent Learning Platform application will be deployed in the Production environment. This notification details the maintenance timeline and planned work.
 
Maintenance Window:
** US & Canada regions **
Wednesday, 29th March 2023 at 9:00 p.m. Eastern to Thursday, 30th March 2023 at 12:00 a.m. Eastern

Activity: Deploy release in the Production environment.
 
Impact: ILP SaaS Production environment will be unavailable during the maintenance window.
 
Documentation: Release documentation for 5.6.1 can be found on the Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=15319bb547d9695024ade731e36d4360

Dependencies: None
 
Customer Action: There is no action required by Customers. This announcement is for informational purposes only
 
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
 
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
 
Thank You,
Your Ellucian Cloud Services Team

Mar 22, 10:02 EDT
Completed - The scheduled maintenance has been completed.
Mar 23, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 20:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

** EU region **
Thursday, 23 March 2023 at 12:00 a.m. GMT to Thursday, 23 March 2023 at 4:00 a.m. GMT

Activity: Deploy release in the Test and Production environments.

Impact: No downtime is expected during this release.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=e07ce09f97e8ad907c5bf8e3a253afcf

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Mar 20, 13:14 EDT
Mar 22, 2023
Completed - The scheduled maintenance has been completed.
Mar 22, 22:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 20:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Tenga en cuenta que hay una próxima actualización de mantenimiento (MU) para Ellucian CRM Recruit Producción. Esta notificación detalla el cronograma de mantenimiento y el trabajo planificado.

Los detalles acerca de las CR incluidas en esta actualización se pueden encontrar aquí:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=7d70e7059713c9107c5bf8e3a253afaa

*** Clientes en Latinoamérica ***
A partir del miercoles, 22 de marzo del 2023, a las 20:00 PM horas EST y finalizado el miercoles, 22 de marzo del 2023, a las 22:00 PM horas EST.

No hay tiempo de inactividad esperado durante el MU, sin embargo, puede experimentar lentitud intermitente o una desconexión ocasional de su entorno.

Si encuentra problemas después de este MU, comuníquese con Action Line. Si tiene alguna pregunta o inquietud acerca de esta notificación o si desea discutir cualquier aspecto del próximo mantenimiento, comuníquese con su Gerente de Éxito del Cliente, quien puede concertar una reunión con el personal técnico correspondiente.

Si no es un cliente dentro de ninguna de las regiones enumeradas en esta notificación, seleccione "Administrar su suscripción," en la parte inferior de este correo electrónico para actualizar su preferencia regional para su solución Ellucian CRM.


Gracias,
Equipo de Ellucian Cloud

Mar 21, 08:01 EDT
Completed - The scheduled maintenance has been completed.
Mar 22, 22:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 20:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Recruit Production. This notification details the maintenance timeline and planned work.

Details about the CRs included in this update can be found here:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=7d70e7059713c9107c5bf8e3a253afaa

*** United States and Canada customers ***
Starting Wednesday, 22 March 2023, at 8:00 PM EST and concluding by Wednesday, 22 March 2023, at 10:00 PM EST.

There is no expected downtime during the MU; however, you may experience intermittent slowness or an occasional disconnect to your environment.

Should you encounter issues after this MU, please get in touch with Action Line. If you have any questions or concerns about this notification or want to discuss any aspect of the upcoming maintenance, please reach out to your Customer Success Manager, who can arrange a meeting with the right technical personnel.

If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).


Thank you,
Ellucian Cloud Team

Mar 21, 08:01 EDT
Completed - The scheduled maintenance has been completed.
Mar 22, 22:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 20:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Recruit Production. This notification details the maintenance timeline and planned work.

Details about the CRs included in this update can be found here:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=7d70e7059713c9107c5bf8e3a253afaa

*** Singapore customers ***
Starting Thursday, 23 March 2023, at 08:00 AM GMT+8 and concluding by Thursday, 23 March 2023, at 10:00 AM GMT+8.

*** Australia customers ***
Starting Thursday, 23 March 2023, at 11:00 AM AEDT and concluding by Thursday, 23 March 2023, at 1:00 PM AEDT.

There is no expected downtime during the MU; However, you may experience intermittent slowness or an occasional disconnect to your environment.

Should you encounter issues after this MU, please contact Action Line. If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).


Thank you,
Ellucian Cloud Team

Mar 21, 08:01 EDT
Completed - The scheduled maintenance has been completed.
Mar 22, 22:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 20:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Recruit Production. This notification details the maintenance timeline and planned work.

Details about the CRs included in this update can be found here:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=7d70e7059713c9107c5bf8e3a253afaa

*** Europe customers ***
Starting Thursday, 23 March 2023, at 12:00 AM GMT and concluding by Thursday, 23 March 2023, at 02:00 AM GMT.

*** Middle East customers ***
Starting Thursday, 23 March 2023, at 04:00 AM GMT+4 and concluding by Thursday, 23 March 2023, at 06:00 AM GMT+4.

There is no expected downtime during the MU; However, you may experience intermittent slowness or an occasional disconnect to your environment.

Should you encounter issues after this MU, please get in touch with Action Line. If you have any questions or concerns about this notification or want to discuss any aspect of the upcoming maintenance, please reach out to your Customer Success Manager, who can arrange a meeting with the right technical personnel.

If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).


Thank you,
Ellucian Cloud Team

Mar 21, 08:01 EDT
Completed - The scheduled maintenance has been completed.
Mar 22, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 10:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** Asia Pacific region only **
Thursday, 23 March 2023 at 1:00 a.m. AEDT to Thursday, 23 March 2023 at 3:00 a.m. AEDT

Activity: Deploy release in the Test and Production environments.

Impact: No downtime is expected during this release.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=e07ce09f97e8ad907c5bf8e3a253afcf

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Mar 20, 13:09 EDT
Completed - The scheduled maintenance has been completed.
Mar 22, 08:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 06:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus Hotfix 8.30.1.1 (SU5715) will be redeployed to the Non-Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the APAC region only ***
Wednesday, 22nd March - starting at 9:30 p.m. AEDT and concluding on Wednesday, 22nd March at 11:30 p.m. AEDT.

NOTE: The Hotfix 8.30.1.1 deployment in Production is currently scheduled for Saturday, 25th of March 2023.
Hotfix documentation will be provided before the deployment to Production.

Activity: Deploy Quercus Hotfix to the Non-Production environment.

Impact: The Non-Production environment will be unavailable during the maintenance window.

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team

Mar 21, 06:32 EDT
Mar 21, 2023
Completed - The scheduled maintenance has been completed.
Mar 21, 16:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 14:02 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Tenga en cuenta que hay una próxima actualización de mantenimiento (MU) para Ellucian CRM Recruit No-Producción. Esto incluye entornos de preproducción y prueba. Esta notificación detalla el cronograma de mantenimiento y el trabajo planificado.

Los detalles acerca de las CR incluidas en esta actualización se pueden encontrar aquí:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=7d70e7059713c9107c5bf8e3a253afaa

*** Clientes en Latinoamérica ***
A partir de el martes, 21 de marzo 2023 a las 14:00 horas EST y finalizado el martes, 21 de marzo 2023 a las 16:00 horas EST.

No hay tiempo de inactividad esperado durante el MU, sin embargo, puede experimentar lentitud intermitente o una desconexión ocasional de su entorno.

Si encuentra problemas después de este MU, comuníquese con Action Line. Si tiene alguna pregunta o inquietud acerca de esta notificación o si desea discutir cualquier aspecto del próximo mantenimiento, comuníquese con su Gerente de Éxito del Cliente, quien puede concertar una reunión con el personal técnico correspondiente.

Si no es un cliente dentro de ninguna de las regiones enumeradas en esta notificación, seleccione "Administrar su suscripción," en la parte inferior de este correo electrónico para actualizar su preferencia regional para su solución Ellucian CRM.


Gracias,
Equipo de Ellucian Cloud

Mar 20, 10:03 EDT
Completed - The scheduled maintenance has been completed.
Mar 21, 16:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 14:02 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Recruit Non-Production. This includes Pre-Production and Test environments. This notification details the maintenance timeline and planned work.

Details about the CRs included in this update can be found here:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=7d70e7059713c9107c5bf8e3a253afaa

*** United States and Canada customers ***
Starting Tuesday, 21 March 2023, at 2:00 PM EST and concluding by Tuesday, 21 March 2023, at 4:00 PM EST.

There is no expected downtime during the MU; however, you may experience intermittent slowness or an occasional disconnect to your environment.

Should you encounter issues after this MU, please get in touch with Action Line. If you have any questions or concerns about this notification or want to discuss any aspect of the upcoming maintenance, please reach out to your Customer Success Manager, who can arrange a meeting with the right technical personnel.

If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).


Thank you,
Ellucian Cloud Team

Mar 20, 10:01 EDT
Completed - The scheduled maintenance has been completed.
Mar 21, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 14:02 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Recruit Non-Production. This includes Pre-Production and Test environments. This notification details the maintenance timeline and planned work.

Details about the CRs included in this update can be found here:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=7d70e7059713c9107c5bf8e3a253afaa

*** Singapore customers ***
Starting Wednesday, 22 March 2023, at 2:00 AM GMT+8 and concluding by Wednesday, 22 March 2023, at 4:00 AM GMT+8.

*** Australia customers ***
Starting Wednesday, 22 March 2023, at 5:00 AM AEDT and concluding by Wednesday, 22 March 2023, at 7:00 AM AEDT.


There is no expected downtime during the MU; However, you may experience intermittent slowness or an occasional disconnect to your environment.

Should you encounter issues after this MU, please contact Action Line. If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).


Thank you,
Ellucian Cloud Team

Mar 20, 10:01 EDT
Completed - The scheduled maintenance has been completed.
Mar 21, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 14:03 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Recruit Non-Production. This includes Pre-Production and Test environments. This notification details the maintenance timeline and planned work.

Details about the CRs included in this update can be found here:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=7d70e7059713c9107c5bf8e3a253afaa

*** Europe customers ***
Starting Tuesday, 21 March 2023, at 6:00 PM GMT and concluding by Tuesday, 21 March 2023, at 8:00 PM GMT.

*** Middle East customers ***
Starting Tuesday, 21 March 2023, at 10:00 PM GMT+4 and concluding by Wednesday, 22 March 2023, at 12:00 AM GMT+4.

There is no expected downtime during the MU; However, you may experience intermittent slowness or an occasional disconnect to your environment.

Should you encounter issues after this MU, please get in touch with Action Line. If you have any questions or concerns about this notification or want to discuss any aspect of the upcoming maintenance, please reach out to your Customer Success Manager, who can arrange a meeting with the right technical personnel.

If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).


Thank you,
Ellucian Cloud Team

Mar 20, 10:00 EDT
Mar 20, 2023
Completed - The scheduled maintenance has been completed.
Mar 20, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 00:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the following Ellucian Banner SaaS March, 2023 Release 23.03.01-Tier1 will be deployed on the Non-Production environments. This notification details the maintenance timeline and planned work.

Window: March 20th 2023, 12:30 AM to March 20th 2023, 5:00 AM Eastern

Impact: The Non-Production environment will be unavailable during the maintenance window.

Deployment to the Production Environment is scheduled for March 30th, 2023

Documentation: Please refer to the following articles for the details in this release:

Release 23.03.01:
Banner - SC California CALBHR Human Resources BA CALBHR 9.3.25 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=07cf41a4878125982f5a0dc4dabb3511

Banner - General - Integration API BA INTG API 9.29 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=138151ab870ce194fb8e43b6cebb3511

Banner - General - Events Management Banner General Events Management 9.14 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=1e895f6e970a1d58a7bcfbc3f153af30

Banner - Faculty and Advisor Self-Service - Overall Banner Faculty and Advisor Self-Service 9.20 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=306d17ae974a1d58a7bcfbc3f153af29

Banner - SC California CALBSTU Student BA CALBSTU 9.3.29 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=36be4a478749a550e01ccb35dabb3568

Banner - General - Application Navigator BA GEN APPNAV 3.10 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=372c789247e461500cf60562846d43bb

Banner - General - Extensibility-Page Builder Banner Extensibility-Page Builder 9.12 https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=473f9f5c877029146fd864ed0ebb3502&view=sp

Banner - General BA GENERAL 9.3.25 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=47c794e99798a9985154d004a253af7

Banner - Finance BA FINANCE 8.15 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=4fad36a687dfd9186c71ca27dabb3556

Banner - Accounts Receivable Banner Accounts Receivable 9.3.23 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=5430d1f2877bd11025d9cbb6dabb351f

Banner - Student - Overall Banner Student 8.26 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=5838976a970a1d58a7bcfbc3f153af28

Banner - Financial Aid BA FIN AID 9.3.33 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=f05e2a0197c9a91c7c5bf8e3a253af1b

Banner - Web Tailor BA WWW-TALR 8.10 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=660b015b47ef595c0cf60562846d43f4

Banner - Finance BA FINANCE 9.3.26 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=6a99f626879fd9186c71ca27dabb358e

Banner - Finance Self-Service - Overall BA WWW-FIN 9.4.8 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=6acb766e879fd9186c71ca27dabb355d

Banner - Student - Student API BA STU API 9.29 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=6ec1698387ef1d9c6fd864ed0ebb3580

Banner - Human Resources BA HR 8.22 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=6ef1dc73472e15d008322172e36d4332

Banner - General - DB Upgrade BA GENERAL CMN DB 9.30 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=72a6e8134767595c0cf60562846d433b

Banner - General - Security BA GENERAL ACCESS MGMT 9.3.22 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=83c710108730a9906c71ca27dabb3570

Banner - General - Business Process APIs BA GEN BUS PROC API 9.3.31 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=8b6858148730a9906c71ca27dabb35e9

Ellucian - CRM Advise - Integration, Banner Banner Advise Integration Application (BAIA 2.1) https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=8d91e4e847abd5980cf60562846d430f

Banner - General - Ethos API DB Upgrade BA ETHOS API DB UPGRADE 9.29 https://elluciansupport.service-now.com/esc?id=form&table=ellucian_product_release&sys_id=9279e44e87ac2d106fd864ed0ebb35b1

Banner - General BA GENERAL SELF-SERVICE 9.13 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=9f0c8a9c979259d0d5723ba71153afeb

Banner - SC California CALBSTU Student BA CALBSTU 8.16 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=a428cbad87bf9ddcfb8e43b6cebb356a

Banner - SC California CALBHR Human Resources BA CALBHR 8.19 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=a468dbae875c2598fb8e43b6cebb3535

Banner - Student - eTranscripts Banner Student eTranscripts API 9.2.2

Banner - CRM Recruit Integration Manager - CRM Recruit Integration Manager Banner Recruit Integration Manager 4.2 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=ad1d12aa87e46d506fd864ed0ebb3563

Banner - General - Event Publisher Banner Event Publisher 9.10 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=ad9fbc52472861500cf60562846d43be

Banner - Advancement BA ALUMNI 8.20 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=65caf8069750a5d85154d004a253af3a

Banner - Advancement BA ALUMNI 9.3.12 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=af28965e87e0e15025d9cbb6dabb3511

Banner - Position Control BA POS CONT 8.22 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=af44d87f472e15d008322172e36d4371

Banner - Student Self-Service - Overall Banner Student Self-Service 9.22 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=b7507a94472e519893747965d36d43eb

Banner - General - Admin Common BA GEN ADMIN COMMON 9.3.30 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=b93ea89187efd11c6c71ca27dabb3527

Banner - Document Management Integration Component BA DMS INT 8.7.5 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=c192bfa2471021980cf60562846d43a2

Banner - Accounts Receivable Banner Accounts Receivable 8.9 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=d03f09be873bd11025d9cbb6dabb35a4

Banner - Student - Overall Banner Student 9.3.29 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=e3623e98472e519893747965d36d4379

Banner - Financial Aid BA FIN AID 8.44 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=ed01d21487ebd5582f5a0dc4dabb35e7

Banner - Human Resources BA HR 9.3.25 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=ed3d67f097169514d5723ba71153afa6

Banner - Position Control BA POS CONT 9.3.19 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=f1bc5c0d9716d514d5723ba71153afb8

Banner - Document Management Integration Component BA DMS INT 9.3.3 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=f347cc76471421980cf60562846d43dd

Banner - General BA GENERAL 8.15 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=f3561ec747e2199093747965d36d4382

Banner - Student - Registration BA STUDENT REGIST SSB 9.27 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=f671f258472e519893747965d36d43b0

Banner - Employee Self-Service BA WWW-EMP 9.22 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=f8bdc4bf47aa15d008322172e36d4382

Banner - General - BEIS - Enterprise Identity Services Banner Enterprise Identity Services 8.5.2 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=e31deda947f9995008322172e36d43fc

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Mar 16, 11:02 EDT
Mar 19, 2023
Completed - The scheduled maintenance has been completed.
Mar 19, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 21:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Elevate Upgrade 8.30.1.0 will be deployed to the Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the US only ***
Sunday, 19th March - starting at 12:30 a.m. Eastern and concluding on Sunday, 19th March at 4:30 a.m. Eastern.

*** This notification is for our customers in the US2 only *** ( ACCS schools only)
Sunday, 19th March- starting at 5:00 a.m. Eastern and concluding on Sunday, 19th March at 8:00 a.m. Eastern.

*** This notification is for our customers in the Canada region only ***
Saturday, 18th March - starting at 9:30 p.m. Eastern and concluding on Saturday, 18th March at 11:30 p.m. Eastern.

Activity: Deploy Elevate Upgrade 8.30.1.0 to the Production environment.

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link :
https://resources.elluciancloud.com/en-GB/bundle/elevate_rel_release_notes/page/c_83010_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Ellucian Cloud Services Team

Mar 16, 08:31 EDT
Completed - The scheduled maintenance has been completed.
Mar 19, 00:02 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 21:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian will be performing maintenance on your Colleague SaaS PROD environment on March 18, 2023. Institutions received separate communication on on February 22nd and March 10th regarding the details of this maintenance. Please review and complete action required by the institution. This notification details the maintenance timeline.

Windows:
Eastern Time Zone - March 18 from 9:00 PM to 11:59 PM
Central Time Zone - March 18 from 8:00 PM to 10:59 PM
Mountain Time Zone - March 18 from 7:00 PM to 9:59 PM
Pacific Time Zone -March 18 from 6:00 PM to 8:59 PM
Samoa Standard Time - March 18 from 2:00 PM to 4:59 PM

Impact: The Production environment will be unavailable during the maintenance window.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes. Scheduled jobs should be reviewed and adjusted as necessary. Please reference communication shared via email / Customer Center Publications on 3/10 and 2/22 for customer actions required prior to this maintenance window.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Service Delivery Manager.

Thank You,
Your Ellucian Cloud Services Team

Mar 17, 12:03 EDT
Mar 18, 2023
Completed - The scheduled maintenance has been completed.
Mar 18, 08:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 06:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus Upgrade 8.30.1.0 will be deployed to the Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the APAC region only ***
Saturday, 18th March - starting at 9:30 p.m. AEDT and concluding on Saturday, 18th March at 11:30 p.m. AEDT.

Activity: Deploy Quercus Upgrade 8.30.1.0 to the Production environment.

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link:
https://resources.elluciancloud.com/en-GB/bundle/quercus_rel_aus_release_notes/page/c_83010_au_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Ellucian Cloud Services Team

Mar 16, 08:32 EDT
Completed - The scheduled maintenance has been completed.
Mar 18, 08:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 06:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus Upgrade 8.30.1.0 will be deployed to the Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the APAC region only ***
Saturday, 18th March - starting at 9:30 p.m. AEDT and concluding on Saturday, 18th March at 11:30 p.m. AEDT.

Activity: Deploy Quercus Upgrade 8.30.1.0 to the Production environment.

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link:
https://resources.elluciancloud.com/en-GB/bundle/quercus_rel_aus_release_notes/page/c_83010_au_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Ellucian Cloud Services Team

Mar 16, 08:31 EDT
Completed - The scheduled maintenance has been completed.
Mar 18, 01:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 21:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus Upgrade 8.30.1.0 will be deployed to the Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the EMEA region only ***
Saturday, 18th March - starting at 1:30 a.m. GMT and concluding on Saturday, 18th March at 5:30 a.m. GMT.

Activity: Deploy Quercus Upgrade 8.30.1.0 to the Production environment.

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link:
https://resources.elluciancloud.com/en-GB/bundle/quercus_rel_release_notes/page/c_83010_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Mar 16, 08:31 EDT
Mar 17, 2023
Completed - The scheduled maintenance has been completed.
Mar 17, 03:00 EDT
Update - The scheduled maintenance has been extended for another 2 hours
Mar 17, 00:52 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 21:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
As part of our ongoing efforts to optimize service, Ellucian needs to apply Analytics hotfix 2022.1.1.2 in the Ellucian Analytics Production and Test environments.

Window: Thursday, 16 March at 9:00 PM Eastern to Friday, 17 March at 1:00 AM Eastern

Impact: No downtime is expected during the maintenance window.

Please see the Ellucian Analytics Release Notes for Hotfix 2022.1.1.2:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=131ff28b8734a5d099ecca65dabb3581

Dependencies: None.

Pre-Release -Customer Action: None

Post Release -Customer Action: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,

Your Ellucian Cloud Services Team

Mar 10, 16:02 EST
Mar 16, 2023
Completed - The scheduled maintenance has been completed.
Mar 16, 07:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 22:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 15, 21:31 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Hot Fix for Ellucian Insights will be deployed in all environments. This notification details the maintenance timeline and planned work.

Window:

Wednesday, 15 March 2023 at 10:00 p.m. to Thursday, 16 March 2023 at 7:00 a.m. Eastern

Activity: Deploy Hot Fix 0.11.1 in all environments.

Impact: There will be no downtime for this update.

Dependencies: None.

Client Actions:
1. Disable existing scheduled loads and refreshes
2. Run a new Insights warehouse load post 0.11.1 Hotfix
3. Resume the re-schedule of any loads and/or refreshes

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Mar 15, 16:33 EDT
Completed - The scheduled maintenance has been completed.
Mar 16, 07:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 20:31 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Elevate Upgrade 8.30.1.0 will be deployed to the Non-Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the US only ***
Wednesday, 15th March - starting at 11:30 p.m. Eastern and concluding on Thursday, 16th March at 3:30 a.m. Eastern.

*** This notification is for our customers in the US2 only *** ( ACCS schools only)
Thursday, 16th March- starting at 4:00 a.m. Eastern and concluding on Thursday, 16th March at 7:00 a.m. Eastern.

*** This notification is for our customers in the Canada region only ***
Wednesday, 15th March - starting at 8:30 p.m. Eastern and concluding on Wednesday, 15th March at 10:30 p.m. Eastern.

NOTE: The Upgrade in Production is scheduled for Sunday, 19th of March 2023.

Activity: Deploy Elevate Upgrade 8.30.1.0 to the Non-Production environment.

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link :
https://resources.elluciancloud.com/en-GB/bundle/elevate_rel_release_notes/page/c_83010_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Ellucian Cloud Services Team

Mar 14, 08:31 EDT
Mar 15, 2023
Completed - The scheduled maintenance has been completed.
Mar 15, 08:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 06:31 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus Upgrade 8.30.1.0 will be deployed to the Non-Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the APAC region only ***
Wednesday, 15th March - starting at 9:30 p.m. AEDT and concluding on Wednesday, 15th March at 11:30 p.m. AEDT.

NOTE: The Upgrade in Production is scheduled for Saturday, 18th of March 2023 .

Activity: Deploy Quercus Upgrade 8.30.1.0 to the Non-Production environment.

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link :
https://resources.elluciancloud.com/en-GB/bundle/quercus_rel_aus_release_notes/page/c_83010_au_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Ellucian Cloud Services Team

Mar 14, 08:31 EDT
Completed - The scheduled maintenance has been completed.
Mar 15, 01:32 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 21:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus Upgrade 8.30.1.0 will be deployed to the Non-Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the EMEA region only ***
Wednesday, 15th March - starting at 1:30 a.m. GMT and concluding on Wednesday, 15th March at 5:30 a.m. GMT.

NOTE: The Upgrade in Production is scheduled for Saturday, 18th of March 2023.

Activity: Deploy Quercus Upgrade 8.30.1.0 to the Non-Production environment.

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link by End of Business tomorrow:
https://resources.elluciancloud.com/en-GB/bundle/quercus_rel_release_notes/page/c_83010_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Mar 14, 08:31 EDT