Ellucian Cloud planned maintenance or unplanned service impacting events affecting multiple client production systems are announced and logged on this page.
To report production system outages or request immediate attention of the Ellucian Enterprise Operations Center (EOC) please call:
+1 (844) 358-7222 (US/Canada Toll Free) or +1 (407) 215-3970 (International Toll), Use Prompt 3
Resolved -
The regions of CA, and EU are fully restored and schedules are triggering again.
Feb 20, 12:39 EST
Update -
The Australia Pacific region is fully restored, and schedules are triggering on time again. Team is currently applying the remaining fixes to the EU and CA regions.
Feb 20, 12:18 EST
Identified -
Ellucian is aware of an issue impacting Data Connect scheduled jobs and Insights refresh jobs in the EU, AP, and CA regions. Schedules created before February 13 may not trigger at their expected time. Schedules created after this date are not affected. Our team is actively working to resolve the issue and restore normal scheduling behavior as quickly as possible. We will provide updates as more information becomes available.
Resolved -
Ellucian has resolved an issue affecting Person Manager for some customers with intermittent performance issues. The service is operating as expected, and we will continue to monitor.
Thank You, Your Ellucian Team
Feb 19, 14:30 EST
Update -
Ellucian is aware of an issue affecting Person Manager causing intermittent performance issues for some customers. We are continuing to investigate. We will provide updates on this status page as more information becomes available.
Thank You, Your Ellucian Team
Feb 19, 13:32 EST
Update -
Ellucian continues to investigate an issue affecting Person Manager causing intermittent performance issues for some customers. Updates will continue to be provided on this status page.
Thank You, Your Ellucian Team
Feb 19, 12:30 EST
Investigating -
Ellucian is aware of an issue affecting Person Manager for some customers with intermittent performance issues and is actively investigating. We will provide updates on this status page as more information becomes available.
Resolved -
AWS performed an unscheduled minor upgrade of the PostgreSQL database, resulting in brief database downtime. During this window, Customer Data Connect pipeline runs experienced a momentary impact.
All services are now operating normally.
Feb 16, 05:00 EST
Resolved -
Ellucian has identified and resolved the issue that was temporarily affecting some users on the Experience Dashboard. Some Data Connect jobs were also interrupted or did not start at the scheduled time. Service has been restored to normal. Access to Ethos, Data Connect, Insights, and EIP may have been temporarily impacted during this time.
Feb 6, 17:30 EST