Ellucian Cloud Status

All Systems Operational

About This Site

Ellucian Cloud planned maintenance or unplanned service impacting events affecting multiple client production systems are announced and logged on this page.

To report production system outages or request immediate attention of the Ellucian Enterprise Operations Center (EOC) please call:
+1 (844) 358-7222 (US/Canada Toll Free) or +1 (407) 215-3970 (International Toll), Use Prompt 3

Application Hosting Services (AHS) Operational

Ellucian SaaS Operational

Ellucian Banner SaaS Operational

Ellucian Colleague SaaS Operational

Ellucian Advance (APAC) Operational

Ellucian Advance (EMEA) Operational

Ellucian Advance (LAC) Operational

Ellucian Advance Operational

Ellucian Advise (APAC) Operational

Ellucian Advise (EMEA) Operational

Ellucian Advise (LAC) Operational

Ellucian Advise Operational

Ellucian Cross Registration Operational

Ellucian Elevate Operational

Ellucian eTranscripts Operational

Ellucian Experience (U.S.) Operational

Ellucian Experience (APAC) Operational

Ellucian Experience (CA) Operational

Ellucian Experience (EMEA) Operational

Ellucian Forms (U.S.) Operational

Ellucian Forms (APAC) Operational

Ellucian Forms (CA) Operational

Ellucian Forms (EMEA) Operational

Ellucian Intelligent Processes (U.S.) Operational

Ellucian Intelligent Processes (APAC) Operational

Ellucian Intelligent Processes (CA) Operational

Ellucian Intelligent Processes (EMEA) Operational

Ellucian Mobile Cloud Operational

Ellucian Recruit (APAC) Operational

Ellucian Recruit (EMEA) Operational

Ellucian Recruit (LAC) Operational

Ellucian Recruit Operational

Ellucian Quercus (EMEA) Operational

Ellucian Quercus (APAC) Operational

Ellucian Insights Operational

Ellucian Intelligent Learning Platform - APAC Operational

Ellucian Intelligent Learning Platform - EMEA Operational

Ellucian Intelligent Learning Platform - United States/Canada/Latin America Operational

Ellucian Payment Service - EMEA Operational

Ellucian Payment Service - U.S. Operational

Ellucian Theme Editor Operational

Ellucian Workflow - Australia Operational

Ellucian Workflow - Canada Operational

Ellucian Workflow - Europe Operational

Ellucian Workflow - Middle East Operational

Ellucian Workflow - U.S. Operational

Ellucian Smart Plan - US Operational

Financial Aid FM Need Analysis Calculation Service Operational

College Board IM Need Analysis Calculation Service (INAS) Operational

Ellucian Ethos Platform Operational

Ellucian Analytics - Canada Operational

Ellucian Analytics - Europe Operational

Ellucian Analytics - U.S. Operational

Ethos Data Access - Australia Operational

Ethos Data Access - Canada Operational

Ethos Data Access - Europe Operational

Ethos Data Access - U.S. Operational

Ethos Data Connect - U.S. Operational

Ethos Extend Operational

Ethos Identity Federation Services - APAC Operational

Ethos Identity Federation Services - EMEA Operational

Ethos Identity Federation Services - US/Canada Operational

Ethos Integration - Australia Operational

Ethos Integration - Canada Operational

Ethos Integration - Europe Operational

Ethos Integration - U.S. Operational

Ethos User Provisioning - APAC Operational

Ethos User Provisioning - EMEA Operational

Ethos User Provisioning - US/Canada Operational

Ellucian Person Manager - APAC Operational

Ellucian Person Manager - EMEA Operational

Ellucian Person Manager - U.S. Operational

Monitoring Operational

AWS Health Status Operational

AWS ec2-us-east-1 Operational

AWS ec2-us-west-2 Operational

AWS ec2-eu-west-1 Operational

AWS ec2-ca-central-1 Operational

AWS ec2-ap-southeast-1 Operational

AWS rds-us-east-1 Operational

AWS rds-us-west-2 Operational

AWS rds-eu-west-1 Operational

AWS rds-ca-central-1 Operational

AWS rds-ap-southeast-1 Operational

AWS s3-us-standard Operational

AWS route53 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 18, 2025

CLOUDFLARE SERVICE ISSUE

Resolved - We closely monitored the widespread issue that Cloudflare was experiencing today. While we are unaware of any impacts to Ellucian SaaS or Cloud systems, it was possible that you may have experienced some intermittent issues until Cloudflare resolved the issue. Cloudflare updated that they implemented a fix and presently Cloudflare services are operating normally, they are no longer observing elevated errors or latency across the network. If you have any issues please submit a case to support. Thank you.
Nov 18, 13:00 EST

Update - We are aware of the widespread issue that Cloudflare is experiencing. While we are unaware of any current impact to Ellucian SaaS or Cloud systems, it is possible that you will experience intermittent issues until the Cloudflare issue is resolved. Cloudflare updated that they implemented a fix, they continue to see improvement in errors and latency but still have reports of intermittent errors. They are looking for ways to accelerate their full recovery. The Ellucian team continues to monitor the situation as it improves.
Nov 18, 11:59 EST

Monitoring - We are aware of the widespread issue that CloudFlare is experiencing. While we are unaware of any current impact to Ellucian SaaS or Cloud systems, it is possible that you will experience intermittent issues until the CloudFlare issue is resolved.
Nov 18, 09:40 EST

Nov 17, 2025

No incidents reported.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025

No incidents reported.

Nov 13, 2025

No incidents reported.

Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025

ELLUCIAN INSIGHTS POPULATION JOBS INTERRUPTION

Resolved - Ellucian engineers have resolved the issue impacting Insights population jobs. Normal system performance has been restored.
Nov 5, 07:57 EST

Monitoring - Ellucian engineers have resolved the issue impacting Insights population jobs, and engineers will continue to monitor the data flow
Nov 5, 01:52 EST

Update - Ellucian engineers are still working to fully restore normal operation of population jobs. We will continue to share updates as progress is made.
Nov 5, 00:59 EST

Update - Ellucian engineers are still working to fully restore normal operation of population jobs. We will continue to share updates as progress is made.
Nov 5, 00:11 EST

Update - Ellucian engineers are actively working to fully restore normal operation of population jobs. We will continue to share updates as progress is made.
Nov 4, 23:02 EST

Update - Ellucian engineers are actively working to fully restore normal operation of population jobs. We will continue to share updates as progress is made.
Nov 4, 22:00 EST

Update - Ellucian engineers are actively working to fully restore normal operation of population jobs. We will continue to share updates as progress is made.
Nov 4, 21:00 EST

Update - Ellucian engineers are actively working to fully restore normal operation of population jobs. We will continue to share updates as progress is made.
Nov 4, 20:00 EST

Update - Ellucian engineers are actively working to fully restore normal operation of population jobs. We will continue to share updates as progress is made.
Nov 4, 19:04 EST

Update - Ellucian engineers are actively working to fully restore normal operation of population jobs. We will continue to share updates as progress is made.
Nov 4, 18:02 EST

Update - Ellucian engineers are actively working to fully restore normal operation of population jobs. We will continue to share updates as progress is made.
Nov 4, 17:03 EST

Update - Ellucian engineers are actively working to restore normal operation of population jobs. We will continue to share updates as progress is made.
Nov 4, 16:00 EST

Update - Ellucian engineers are actively working to restore normal operation of population jobs. We will continue to share updates as progress is made.
Nov 4, 14:59 EST

Update - Ellucian engineers are actively working to restore normal operation of population jobs. We will continue to share updates as progress is made.
Nov 4, 13:54 EST

Update - Ellucian engineers are actively working to restore normal operation of population jobs. We will continue to share updates as progress is made.
Nov 4, 12:51 EST

Update - Ellucian engineers have identified the root cause of the issue and are actively working to restore normal operation of population jobs. We will continue to provide updates as progress is made.
Nov 4, 11:59 EST

Identified - Ellucian Insights is currently experiencing issues with population jobs. Ellucian engineers identified the issue, and taking remediation actions and will provide further updates.
Nov 4, 09:52 EST

Nov 4, 2025