Ellucian Cloud Status
All Systems Operational

About This Site

Ellucian Cloud planned maintenance or unplanned service impacting events affecting multiple client production systems are announced and logged on this page.

To report production system outages or request immediate attention of the Ellucian Enterprise Operations Center (EOC) please call:
+1 (844) 358-7222 (US/Canada Toll Free) or +1 (407) 215-3970 (International Toll), Use Prompt 3

Application Hosting Services (AHS) Operational
Ellucian SaaS Operational
Ellucian Banner SaaS Operational
Ellucian Colleague SaaS Operational
Ellucian Advance (APAC) Operational
Ellucian Advance (EMEA) Operational
Ellucian Advance (LAC) Operational
Ellucian Advance Operational
Ellucian Advise (APAC) Operational
Ellucian Advise (EMEA) Operational
Ellucian Advise (LAC) Operational
Ellucian Advise Operational
Ellucian Cross Registration Operational
Ellucian Elevate Operational
Ellucian eTranscripts Operational
Ellucian Experience (U.S.) Operational
Ellucian Experience (APAC) Operational
Ellucian Experience (CA) Operational
Ellucian Experience (EMEA) Operational
Ellucian Mobile Cloud Operational
Ellucian Recruit (APAC) Operational
Ellucian Recruit (EMEA) Operational
Ellucian Recruit (LAC) Operational
Ellucian Recruit Operational
Ellucian Quercus (EMEA) Operational
Ellucian Quercus (APAC) Operational
Ellucian Insights Operational
Ellucian Intelligent Learning Platform - APAC Operational
Ellucian Intelligent Learning Platform - EMEA Operational
Ellucian Intelligent Learning Platform - United States/Canada/Latin America ? Operational
Ellucian Theme Editor Operational
Ellucian Workflow - Australia Operational
Ellucian Workflow - Canada Operational
Ellucian Workflow - Europe Operational
Ellucian Workflow - Middle East Operational
Ellucian Workflow - U.S. Operational
Financial Aid FM Need Analysis Calculation Service Operational
College Board IM Need Analysis Calculation Service (INAS) Operational
Ellucian Ethos Platform Operational
Ellucian Analytics - Canada Operational
Ellucian Analytics - Europe Operational
Ellucian Analytics - U.S. Operational
Ethos Data Access - Australia Operational
Ethos Data Access - Canada Operational
Ethos Data Access - Europe Operational
Ethos Data Access - U.S. Operational
Ethos Data Connect - U.S. Operational
Ethos Extend Operational
Ethos Identity Federation Services - APAC Operational
Ethos Identity Federation Services - EMEA Operational
Ethos Identity Federation Services - US/Canada Operational
Ethos Integration - Australia Operational
Ethos Integration - Canada Operational
Ethos Integration - Europe Operational
Ethos Integration - U.S. Operational
Ethos User Provisioning - APAC Operational
Ethos User Provisioning - EMEA Operational
Ethos User Provisioning - US/Canada Operational
Ellucian Person Manager - APAC Operational
Ellucian Person Manager - EMEA Operational
Ellucian Person Manager - U.S. Operational
Monitoring Operational
AWS Health Status ? Operational
AWS ec2-us-east-1 Operational
AWS ec2-us-west-2 Operational
AWS ec2-eu-west-1 Operational
AWS ec2-ca-central-1 Operational
AWS rds-us-east-1 Operational
AWS rds-us-west-2 Operational
AWS rds-eu-west-1 Operational
AWS rds-ca-central-1 Operational
AWS s3-us-standard Operational
AWS route53 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
ELLUCIAN CLOUD SERVICES

Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Recruit Non-Production. This includes Pre-Production and Test environments. This notification details the maintenance timeline and planned work.

Details about the related defects and enhancements included in this update can be found here:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=ad9622178741b5d81d8e620e0ebb35a4


*** United States and Canada customers ***
Starting Tuesday, 19 March 2024, at 2:00 PM Eastern and concluding by Tuesday, 19 March 2024, at 4:00 PM Eastern.

There is no expected downtime during the MU; however, you may experience intermittent slowness or an occasional disconnect to your environment.

Should you encounter issues after this MU, please contact Action Line. If you have any questions or concerns about this notification or want to discuss any aspect of the upcoming maintenance, please reach out to your Customer Success Manager, who can arrange a meeting with the right technical personnel.

Thank you,

Ellucian Cloud Team

Posted on Mar 18, 2024 - 11:02 EDT
ELLUCIAN CLOUD SERVICES

Tenga en cuenta que hay una próxima actualización de mantenimiento (MU) para Ellucian CRM Recruit No-Producción. Esto incluye entornos de preproducción y prueba. Esta notificación detalla el cronograma de mantenimiento y el trabajo planificado.

Los detalles sobre los defectos y mejoras incluidos en esta actualización se pueden encontrar aquí:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=ad9622178741b5d81d8e620e0ebb35a4

*** Clientes en Latinoamérica ***
A partir de el martes, 19 de marzo 2024 a las 14:00 horas de el este y finalizado el martes, 19 de marzo 2023 a las 16:00 horas de el este.

No hay tiempo de inactividad esperado durante la actualización de mantenimiento, sin embargo, puede experimentar lentitud intermitente o una desconexión ocasional de su entorno.

Si encuentra problemas después de la actualización de mantenimiento, comuníquese con Action Line. Si tiene alguna pregunta o inquietud acerca de esta notificación o si desea discutir cualquier aspecto del próximo mantenimiento, comuníquese con su Gerente de Éxito del Cliente, quien puede concertar una reunión con el personal técnico correspondiente.

Gracias,

Equipo de Ellucian Cloud

Posted on Mar 18, 2024 - 11:01 EDT
ELLUCIAN CLOUD SERVICES

Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Recruit Non-Production. This includes Pre-Production and Test environments. This notification details the maintenance timeline and planned work.

Details about the Defects and Enhancements included in this update can be found here:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=ad9622178741b5d81d8e620e0ebb35a4

*** Singapore customers ***
Starting Wednesday, 20 March 2024, at 2:00 AM GMT+8 and concluding by Wednesday, 20 March 2024, at 4:00 AM GMT+8.

*** Australia customers ***
Starting Wednesday, 20 March 2024, at 5:00 AM AEDT and concluding by Wednesday, 20 March 2024, at 7:00 AM AEDT.

There is no expected downtime during the MU; However, you may experience intermittent slowness or an occasional disconnect to your environment.

Should you encounter issues after this MU, please contact Action Line. If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank you,
Ellucian Cloud Team

Posted on Mar 18, 2024 - 11:01 EDT
ELLUCIAN CLOUD SERVICES

Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Recruit Non-Production. This includes Pre-Production and Test environments. This notification details the maintenance timeline and planned work.

Details about the Defects and Enhancements included in this update can be found here:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=ad9622178741b5d81d8e620e0ebb35a4


*** Europe customers ***
Starting Tuesday, 19 March 2024, at 6:00 PM GMT and concluding by Tuesday, 19 March 2024, at 8:00 PM GMT.

*** Middle East customers ***
Starting Tuesday, 19 March 2024, at 10:00 PM GMT+4 and concluding by Wednesday, 20 March 2024, at 12:01 AM GMT+4.

There is no expected downtime during the MU; However, you may experience intermittent slowness or an occasional disconnect to your environment.

Should you encounter issues after this MU, please contact Action Line. If you have any questions or concerns about this notification or want to discuss any aspect of the upcoming maintenance, please reach out to your Customer Success Manager, who can arrange a meeting with the right technical personnel.

Thank you,

Ellucian Cloud Team

Posted on Mar 18, 2024 - 11:00 EDT
ELLUCIAN CLOUD SERVICES

Please be advised that upcoming infrastructure maintenance will be deployed across all Ellucian CRM products for non-production and production environments. The infrastructure maintenance does not require your institution to engage, configure, or test, as no new features are being released or corrected. This notification details the maintenance timeline and planned work.

WINDOW:
*** United States Region***
Tuesday, 19 March 2024, at 9:00 PM Eastern to Tuesday, 19 March 2024, at 11:00 PM Eastern

IMPACT: There is no expected downtime during the infrastructure maintenance, however, you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED: There is no action required at this time, this announcement is informational.

Should you encounter any issues after the infrastructure maintenance, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,

Ellucian Cloud Team

Posted on Mar 18, 2024 - 13:05 EDT
Past Incidents
Mar 19, 2024
Completed - The scheduled maintenance has been completed.
Mar 19, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 20:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus Upgrade 8.33.1.0 will be deployed to the Production environment. This notification details the maintenance timeline and planned work.

Window:
*** This notification is for our customers in the EMEA region only ***
Tuesday, 19th March- starting at 12:00 a.m. GMT and concluding on Tuesday, 19th March at 4:00 a.m. GMT.


Activity: Deploy Quercus Upgrade 8.33.1.0 to the Production environment.

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Release information and product documentation can be found in the customer center https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=f96ed940474ffdd093747965d36d43de

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will carefully monitor all activity during and after maintenance to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Mar 15, 12:48 EDT
Mar 18, 2024
Completed - The scheduled maintenance has been completed.
Mar 18, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 10:00 EDT
Update - The previous announcement had incorrect information. This maintenance will be applied to both Foundation and Premium and is not a Classes Card Update
Mar 14, 15:44 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ellucian Experience will be deployed in the Test environment. This notification details the maintenance timeline and planned work.

Window: Monday, 18 March 2024 at 10:00 am to Monday, 18 March 2024 at 1:00 pm Eastern

Note: This update will be deployed to the Production environment on Thursday, 21 March (EU and CA) and Friday, 22 March (US, ME and APAC) 2024

Impact: Downtime is not expected during this release, but performance may be decreased during the deployment window.

Documentation: Release details can be found within the Ellucian Documentation site:
https://resources.elluciancloud.com/bundle/ellucian_experience/page/c_rel_notes_1_70_experience.html

Customer Action: No customer actions are required for this release.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Mar 14, 15:00 EDT
Resolved - Connectivity issues with CRM Recruit, and CRM Advance have been resolved.
Mar 18, 02:53 EDT
Investigating - Customers in the Singapore region are currently experiencing login/connectivity issues for Ellucian CRM Advance and Ellucian CRM Recruit. Ellucian engineers are working to resolve this issue and will provide further updates.
Mar 18, 02:18 EDT
Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.

Mar 14, 2024
Completed - The scheduled maintenance has been completed.
Mar 14, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 22:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a required infrastructure update will be performed in the Production ILP environments.

Window:
** US region only**
Thursday, 14th March 2024 at 10:00 pm EDT to 3/14/2024 at 11:00 pm EDT

Activity: Perform infrastructure updates for the ILP Production environments.

Impact: Users will experience intermittent performance issues during the outlined deployment window

Client Action: None

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Mar 13, 09:05 EDT
Completed - The scheduled maintenance has been completed.
Mar 14, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 21:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Elevate Upgrade 8.33.1.0 will be deployed to the Non-Production environment. This notification details the maintenance timeline and planned work.

Window:

*** This notification is for our customers in the Canada region only ***
Wednesday, March 13th- - starting at 9:30 p.m. Eastern and concluding at 11:30 p.m. Eastern.

*** This notification is for our customers in the US only ***
Wednesday, March 13th at 11:30 pm Eastern and concluding on Thursday, March 14th at 3:30 am Eastern.

*** This notification is for our customers in the US2 only *** ( ACCS schools only)
Thursday, March 14th, starting at 4:00 a.m. Eastern and concluding at 7:00 a.m. Eastern.

Activity: Deploy Elevate Upgrade 8.33.1.0 to the Non-Production environment.

Impact: The Non-Production environment will be unavailable during the maintenance window.

Note: This upgrade is scheduled for Production environments on March 17th

Release documentation and Production deployment details can be found in the Customer Center: https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=4c3a265993e04ed011e1be2a6aba1033

Dependencies: None.

Client Action: Subscribe to the release in the customer center for live updates regarding this release.

The Cloud Services team and Enterprise Operations Center (EOC) will carefully monitor all activity during and after maintenance is completed to confirm that all services are operating correctly. If you have any questions or concerns about this notification or want to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank You,
Ellucian Cloud Services Team

Mar 13, 09:02 EDT
Completed - The scheduled maintenance has been completed.
Mar 14, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 20:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Workflow will be deployed in the 2.0 Test environment for all United States and Canadian customers. This notification details the maintenance timeline and planned work.

Window:
** US region only**
Wednesday, 13 March 2024 @ 8 p.m. Eastern to Thursday, 14 March 2024 @ 6:00 a.m. Eastern

Activity: Deploy release into Ellucian Workflow Test environment

Impact: There will be downtime experienced in the 2.0 test environment while the update is being deployed.

Documentation: Release documentation can be found on The Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=5aa8480087804e106fd864ed0ebb35d5

Client Action: None

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Mar 7, 16:05 EST
Completed - The scheduled maintenance has been completed.
Mar 14, 01:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 21:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

** US region **
Wednesday, 13 March 2024 at 9:00 p.m. to Thursday, 14 March 2024 at 1:00 a.m. Eastern

** Canada region **
Wednesday, 13 March 2024 at 9:00 p.m. to Thursday, 14 March 2024 at 1:00 a.m. Eastern

Activity: Deploy Ethos Integration release in the Test and Production environments.

Impact: Ethos Data Access is not expected to be impacted by this update.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Mar 11, 13:16 EDT
Completed - The scheduled maintenance has been completed.
Mar 14, 01:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 21:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** US region **
Wednesday, 13 March 2024 at 9:00 p.m. to Thursday, 14 March 2024 at 1:00 a.m. Eastern

** Canada region **
Wednesday, 13 March 2024 at 9:00 p.m. to Thursday, 14 March 2024 at 1:00 a.m. Eastern

Activity: Deploy Ethos Integration release in the Test and Production environments.

Impact: Ellucian Experience is not expected to be impacted by this update.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Mar 11, 13:19 EDT
Completed - The scheduled maintenance has been completed.
Mar 14, 01:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 21:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** US region **
Wednesday, 13 March 2024 at 9:00 p.m. to Thursday, 14 March 2024 at 1:00 a.m. Eastern

Activity: Deploy Ethos Integration release in the Test and Production environments.

Impact: Ethos Data Connect is not expected to be impacted by this update.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Mar 11, 13:16 EDT
Completed - The scheduled maintenance has been completed.
Mar 14, 01:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 21:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** US region **
Wednesday, 13 March 2024 at 9:00 p.m. to Thursday, 14 March 2024 at 1:00 a.m. Eastern

** Canada region **
Wednesday, 13 March 2024 at 9:00 p.m. to Thursday, 14 March 2024 at 1:00 a.m. Eastern

** EU region **
Thursday, 14 March 2024 at 1:00 a.m. GMT to Thursday, 14 March 2024 at 5:00 a.m. GMT

** ME region **
Thursday, 14 March 2024 at 5:00 a.m. GST to Thursday, 14 March 2024 at 9:00 a.m. GST

Activity: Deploy release in the Test and Production environments.

Impact: There is no downtime expected while the update is being deployed. Since work is being performed on the environment there is a chance of intermittent slowness or occasional disconnects.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=db2f65998378ced8592dccd6feaad3c2

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Mar 8, 14:01 EST
Completed - The scheduled maintenance has been completed.
Mar 14, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 21:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** US region **
Wednesday, 13 March 2024 at 9:00 p.m. to Thursday, 14 March 2024 at 1:00 a.m. Eastern

** Canada region **
Wednesday, 13 March 2024 at 9:00 p.m. to Thursday, 14 March 2024 at 1:00 a.m. Eastern

Activity: Deploy Ethos Integration release in the Test and Production environments.

Impact: Ellucian Workflow is not expected to be impacted by this update.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Mar 11, 13:17 EDT
Mar 13, 2024
Completed - The scheduled maintenance has been completed.
Mar 13, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 10:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** Asia Pacific region only **
Thursday, 14 March 2024 at 1:00 a.m. AEDT to Thursday, 14 March 2024 at 3:00 a.m. AEDT

Activity: Deploy release in the Test and Production environments.

Impact: There is no downtime expected while the update is being deployed. Since work is being performed on the environment there is a chance of intermittent slowness or occasional disconnects.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=db2f65998378ced8592dccd6feaad3c2

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Mar 8, 13:02 EST
Completed - The scheduled maintenance has been completed.
Mar 13, 08:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 06:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus Upgrade 8.33.1.0 will be deployed to the Non-Production environment. This notification details the maintenance timeline and planned work.

Window:
*** This notification is for our customers in the APAC region only ***
Wednesday, 3/13/2024 - starting at 9:30 p.m. AEDT and concluding on Wednesday, 3 /13/2024 at 11:30 p.m. AEDT.

NOTE: The Production deployment is currently scheduled for Saturday, March 16, 2024.

Activity: Deploy Quercus Upgrade 8.33.1.0 to the Non-Production environment.

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Release documentation and related defects can be found on the product release in the customer center https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=f96ed940474ffdd093747965d36d43de

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will carefully monitor all activity during and after maintenance to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank You,
Ellucian Cloud Services Team

Mar 11, 14:36 EDT
Completed - The scheduled maintenance has been completed.
Mar 13, 07:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 23:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised about the Ellucian eTranscripts Send Cloud Modernization eTrans2.0.0 release on the TEST environment. This notification details the release timeline and planned work.

Window: Tuesday March 12, 11:30 PM to Wednesday March 13 , 07:30 AM Eastern

Planned Prod deployment: Tuesday March 19, 11:30 PM to Wednesday March 20, 07:30 AM Eastern

Activity: The Ellucian Cloud Team will be applying update on the New Send App on the Send Cloud Test environment

Release Details: eTrans2.0.0

Impact: New Send App will be accessible, and orders can be placed using the vendor test site . Following are the URL changes to note:
Client - Test
Test will have this new send cloud UI URL - https://etranscripts-test.elluciancloud.com/ for accessing the interface and you will no longer be able to use beta URL - https://etsapp-stage.10133.elluciancloud.com/
Client - Prod (post Prod deployment)
Prod will have this new send cloud UI URL - https://etranscripts-prod.elluciancloud.com/ for accessing the interface and you will no longer be able to use old UI URL - https://etranscripts.elluciancloud.com/

Dependencies: Nil

Client Action: Nil

Vendor Action: Nil

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Mar 8, 14:01 EST
Completed - The scheduled maintenance has been completed.
Mar 13, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 20:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Workflow will be deployed in the 2.0 Test environment for all United States and Canadian customers. This notification details the maintenance timeline and planned work.

Window:
** CA region only**
Tuesday, 13 March 2024 @ 8 p.m. Eastern to Wednesday, 14 March 2024 @ 2:00 a.m. Eastern

Activity: Deploy release into Ellucian Workflow Test environment

Impact: There will be downtime experienced in the 2.0 test environment while the update is being deployed.

Documentation: Release documentation can be found on The Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=5aa8480087804e106fd864ed0ebb35d5

Client Action: None

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Mar 7, 16:06 EST
Completed - The scheduled maintenance has been completed.
Mar 13, 00:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 20:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus Upgrade 8.33.1.0 will be deployed to the Non-Production environment. This notification details the maintenance timeline and planned work.

Window:
*** This notification is for our customers in the EMEA region only ***
Wednesday, 13th March- starting at 12:30 a.m. GMT and concluding on Wednesday, 13th March at 4:30 a.m. GMT.

NOTE: The Production deployment is currently scheduled for Saturday, March 16

Activity: Deploy Quercus Upgrade 8.33.1.0 to the Non-Production environment.

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Release information and product documentation can be found in the customer center https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=f96ed940474ffdd093747965d36d43de

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will carefully monitor all activity during and after maintenance to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Mar 11, 13:57 EDT
Mar 12, 2024
Completed - The scheduled maintenance has been completed.
Mar 12, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 20:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a maintenance update for Ellucian Workflow will be deployed in the 2.0 Test environment for all Middle Eastern and European customers. This notification details the maintenance timeline and planned work.

Window:
** European region only**
Wednesday, 13 March 2024 @ 12:00 a.m. GMT to Wednesday, 13 March 2024 @ 3:00 a.m. GMT

** Middle Eastern region only**
Wednesday, 13 March 2024 @ 4:00 a.m. GST to Wednesday, 13 March 2024 @ 7:00 a.m. GST

Activity: Deploy release into Ellucian Workflow Test environment

Impact: There will be downtime experienced in the 2.0 test environment while the update is being deployed.

Documentation: Release documentation can be found on The Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=5aa8480087804e106fd864ed0ebb35d5

Client Action: None

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Mar 7, 16:04 EST
Completed - The scheduled maintenance has been completed.
Mar 12, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 14:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ellucian Experience will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window:
Tuesday, 12 March 2024 at 2:00 pm to Tuesday, 12 March 2024 at 3:00 pm Eastern

Impact: Downtime is not expected during this release, but performance may be decreased during the deployment window.

*** Experience 1.69.1 provides an update to the Classes card that includes performance improvements and new configuration settings that support Cross Registration.

Documentation: Release details can be found within the Ellucian Documentation site:
https://resources.elluciancloud.com/bundle/ellucian_experience/page/c_rel_notes_1_69_1_experience.html


Customer Action: No customer actions are required for this release.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Mar 6, 14:08 EST
Completed - The scheduled maintenance has been completed.
Mar 12, 13:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 10:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Workflow will be deployed in the 2.0 Test environment for all Australian customers. This notification details the maintenance timeline and planned work.

Window:
** Australian region only**
Wednesday, 13 March 2024 @ 1:30 a.m. AEDT to Wednesday, 13 March 2024 @ 4:30 a.m. AEDT

Activity: Deploy release into Ellucian Workflow 2.0 Test environment

Impact: There will be downtime experienced in the 2.0 Test environment while the update is being deployed.

Documentation: Release documentation can be found on The Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=5aa8480087804e106fd864ed0ebb35d5

Client Action: None

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
Thank You,
Your Ellucian Cloud Services Team

Mar 7, 16:02 EST
Mar 11, 2024
Completed - The scheduled maintenance has been completed.
Mar 11, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 21:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that upcoming infrastructure maintenance will be deployed across all Ellucian CRM products for non-production and production environments. The infrastructure maintenance does not require your institution to engage, configure, or test, as no new features are being released or corrected. This notification details the maintenance timeline and planned work.

WINDOW:
*** United States Region***
Monday, 11 March 2024, at 9:00 PM Eastern to Monday, 11 March 2024, at 11:00 PM Eastern

IMPACT: There is no expected downtime during the infrastructure maintenance, however, you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED: There is no action required at this time, this announcement is informational.

Should you encounter any issues after the infrastructure maintenance, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,

Ellucian Cloud Team

Mar 11, 11:34 EDT
Mar 10, 2024

No incidents reported.

Mar 9, 2024

No incidents reported.

Mar 8, 2024

No incidents reported.

Mar 7, 2024
Resolved - Connectivity issues with CRM Advise, CRM Recruit, and CRM Advance have been resolved. Ellucian engineers are working with our vendor partners to determine the root cause and prevent future recurrences of the issue.
Mar 7, 17:29 EST
Investigating - Customers are currently experiencing login/connectivity issues for Ellucian CRM Advance, Ellucian CRM Advise, and Ellucian CRM Recruit. Ellucian engineers are working to resolve this issue and will provide further updates.
Mar 7, 16:31 EST
Resolved - Connectivity issues with CRM Advise, CRM Recruit, and CRM Advance have been resolved. Ellucian engineers will continue to collaborate with Microsoft to determine the root cause and prevent future recurrences of the issue.
Mar 7, 15:28 EST
Identified - Customers are currently experiencing login/connectivity issues for Ellucian CRM Advance, Ellucian CRM Advise, and Ellucian CRM Recruit. Ellucian engineers are working to resolve this issue and will provide further updates.
Mar 7, 14:34 EST
Completed - The scheduled maintenance has been completed.
Mar 7, 09:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 08:30 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ellucian Experience will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window:
** Canada region **
Thursday, 7 March 2024 at 8:30 am to Thursday, 7 March 2024 at 9:30 am Eastern

** EU region **
Thursday, 7 March 2024 at 1:30 pm GMT to Thursday, 7 March 2024 at 2:30 pm GMT

** UAE region **
Thursday, 7 March 2024 at 5:30 pm GST to Thursday, 7 March 2024 at 6:30 pm GST

** Singapore region **
Thursday, 7 March 2024 at 9:30 pm SGT to Thursday, 7 March 2024 at 10:30 pm SGT

** Sydney region **
Friday, 8 March 2024 at 12:30 am AEDT to Friday, 8 March 2024 at 1:30 am AEDT


Impact: Downtime is not expected during this release, but performance may be decreased during the deployment window.

*** Experience 1.69.1 provides an update to the Classes card that includes performance improvements and new configuration settings that support Cross Registration.

Documentation: Release details can be found within the Ellucian Documentation site:
https://resources.elluciancloud.com/bundle/ellucian_experience/page/c_rel_notes_1_69_1_experience.html

Customer Action: No customer actions are required for this release.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Mar 6, 14:06 EST
Mar 6, 2024

No incidents reported.

Mar 5, 2024

No incidents reported.