This page contains Ellucian Cloud services status and updates about any unexpected service issues that may affect multiple client production systems. We'll post information here to keep you informed as we work to resolve them.
To report production system outages or request immediate attention of the Ellucian Enterprise Operations Center (EOC) please call:
+1 (844) 358-7222 (US/Canada Toll Free) or +1 (407) 215-3970 (International Toll), Use Prompt 3
Resolved -
Ellucian has resolved an issue affecting email and workflows in Advance, Advise and Recruit for some customers. The service is operating as expected, and we will continue to monitor.
Thank You, Your Ellucian Team
May 15, 02:14 EDT
Update -
Ellucian continues to investigate an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers. A support case has been submitted to Microsoft, they are currently investigating possible issues within the Exchange Online environment. Updates will continue to be provided on this status page.
Thank You, Your Ellucian Team
May 14, 19:36 EDT
Update -
Ellucian continues to investigate an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers. A support case has been submitted to Microsoft, they are currently investigating possible issues within the Exchange Online environment. Updates will continue to be provided on this status page.
May 14, 18:26 EDT
Identified -
Ellucian continues to investigate an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers. Updates will continue to be provided on this status page.
Thank You, Your Ellucian Team
May 14, 17:00 EDT
Update -
Ellucian is aware of an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers and is actively investigating. We will continue to provide updates on this status page as more information becomes available.
May 14, 16:05 EDT
Update -
Ellucian is aware of an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers and is actively investigating. We will continue to provide updates on this status page as more information becomes available.
May 14, 15:16 EDT
Update -
Ellucian is aware of an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers and is actively investigating. We will continue to provide updates on this status page as more information becomes available.
May 14, 14:02 EDT
Update -
Ellucian continues to investigate an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers and is actively investigating. We will provide updates on this status page as more information becomes available.
Thank You, Your Ellucian Team
May 14, 13:02 EDT
Update -
We are continuing to investigate this issue.
May 14, 12:22 EDT
Investigating -
Ellucian is aware of an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers and is actively investigating. We will provide updates on this status page as more information becomes available.
Resolved -
Ellucian Engineers have implemented the solution to this issue, and all production services have been restored.
May 6, 11:54 EDT
Update -
Ellucian Engineers have implemented the solution to this issue and are currently validating the solution with impacted customers.
May 6, 11:48 EDT
Identified -
Ellucian is aware that Colleague SaaS customers may be experiencing issues accessing the Self-Service, User Interface or Colleague Web API applications. Ellucian Engineers have identified a solution and are working towards implementing that solution. We will provide updates on this status page as more information becomes available.