Ellucian Cloud Status

Maintenance Notification Ellucian Intelligent Learning Platform 5.6.1 - Production Environment (US)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 2023 - 21:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
Please disregard the previous announcement that this update was completed last night. The update is scheduled during the time listed below.
Please be advised that Maintenance Update 5.6.1 for Ellucian Intelligent Learning Platform application will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Maintenance Window:
** US & Canada regions **
Wednesday, 29th March 2023 at 9:00 p.m. Eastern to Thursday, 30th March 2023 at 12:00 a.m. Eastern

Activity: Deploy release in the Production environment.

Impact: ILP SaaS Production environment will be unavailable during the maintenance window.

Documentation: Release documentation for 5.6.1 can be found on the Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=15319bb547d9695024ade731e36d4360

Dependencies: None

Customer Action: There is no action required by Customers. This announcement is for informational purposes only

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Maintenance Notification Ellucian Intelligent Learning Platform 5.6.1 - Production Environment (EMEA)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 2023 - 21:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Maintenance Update 5.6.1 for Ellucian Intelligent Learning Platform application will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window:
*** Europe customers ***
Thursday, 30th March 2023 at 01:00 AM GMT to Thursday, 30th March 2023 at 04:00 AM GMT.

Activity: Deploy release in the Production environment.

Impact: ILP SaaS Production environment will be unavailable during the maintenance window

Documentation: Release documentation for 5.6.1 can be found on the Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=15319bb547d9695024ade731e36d4360

Dependencies: None

Customer Action: There is no action required by Customers. This announcement is for informational purposes only

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Maintenance Notification Ellucian Workflow - Test - US and CA regions.

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 2023 - 20:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that maintenance update 2.1.7 for Ellucian Workflow will be deployed in the 2.0 Test environment for all United States, Canadian and European customers. This notification details the maintenance timeline and planned work.

Window:
** US and CA regions only**
Wednesday, 29 March 2023 @ 8 p.m. Eastern to Thursday, 30 March 2023 @ 2:00 a.m. Eastern

Note: This Maintenance Update will be deployed in Production on Wednesday, 12 April 2023.

Activity: Deploy 2.1.7 release into Ellucian Workflow Test environment

Impact: There will be downtime experienced in the 2.0 test environment while the update is being deployed.

Documentation: Release documentation can be found on The Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=2bbcfcb88724e5dc2f5a0dc4dabb353e

Client Action: None

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Maintenance Notification Ellucian Workflow - Test - ME and UK regions only

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 2023 - 20:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that maintenance update 2.1.7 for Ellucian Workflow will be deployed in the 2.0 Test environment for all Middle Eastern and European customers. This notification details the maintenance timeline and planned work.

Window:
** European region only**
Thursday, 30 March 2023 @ 1:00 a.m. BST to Thursday, 30 March 2023 @ 4:00 a.m. BST

** Middle Eastern region only**
Thursday, 30 March 2023 @ 5:00 a.m. GST to Thursday, 30 March 2023 @ 8:00 a.m. GST

Note: This Maintenance Update will be deployed in Production on Thursday, 13 April 2023.

Activity: Deploy 2.1.7 release into Ellucian Workflow Test environment
Impact: There will be downtime experienced in the 2.0 test environment while the update is being deployed.

Documentation: Release documentation can be found on The Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=2bbcfcb88724e5dc2f5a0dc4dabb353e

Client Action: None

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

About This Site

Ellucian Cloud planned maintenance or unplanned service impacting events affecting multiple client production systems are announced and logged on this page.

To report production system outages or request immediate attention of the Ellucian Enterprise Operations Center (EOC) please call:
+1 (844) 358-7222 (US/Canada Toll Free) or +1 (407) 215-3970 (International Toll), Use Prompt 3

Application Hosting Services (AHS) Operational

Ellucian SaaS Under Maintenance

Ellucian Banner SaaS Operational

Ellucian Colleague SaaS Operational

Ellucian Advance (APAC) Operational

Ellucian Advance (EMEA) Operational

Ellucian Advance (LAC) Operational

Ellucian Advance Operational

Ellucian Advise (APAC) Operational

Ellucian Advise (EMEA) Operational

Ellucian Advise (LAC) Operational

Ellucian Advise Operational

Ellucian Cross Registration Operational

Ellucian Elevate Operational

Ellucian eTranscripts Operational

Ellucian Experience (U.S.) Operational

Ellucian Experience (APAC) Operational

Ellucian Experience (CA) Operational

Ellucian Experience (EMEA) Operational

Ellucian Mobile Cloud Operational

Ellucian Recruit (APAC) Operational

Ellucian Recruit (EMEA) Operational

Ellucian Recruit (LAC) Operational

Ellucian Recruit Operational

Ellucian Quercus (EMEA) Operational

Ellucian Quercus (APAC) Operational

Ellucian Insights Operational

Ellucian Intelligent Learning Platform 4.X - APAC Operational

Ellucian Intelligent Learning Platform 4.X - EMEA Operational

Ellucian Intelligent Learning Platform 4.X - United States/Canada/Latin America Operational

Ellucian Intelligent Learning Platform 5.X - APAC Operational

Ellucian Intelligent Learning Platform 5.X - EMEA Under Maintenance

Ellucian Intelligent Learning Platform 5.X - United States/Canada/Latin America Under Maintenance

Ellucian Theme Editor Operational

Ellucian Workflow - Australia Operational

Ellucian Workflow - Canada Under Maintenance

Ellucian Workflow - Europe Under Maintenance

Ellucian Workflow - Middle East Under Maintenance

Ellucian Workflow - U.S. Under Maintenance

Financial Aid FM Need Analysis Calculation Service Operational

College Board IM Need Analysis Calculation Service (INAS) Operational

Ellucian Ethos Platform Operational

Ellucian Analytics - Canada Operational

Ellucian Analytics - Europe Operational

Ellucian Analytics - U.S. Operational

Ethos Data Access - Australia Operational

Ethos Data Access - Canada Operational

Ethos Data Access - Europe Operational

Ethos Data Access - U.S. Operational

Ethos Extend Operational

Ethos Integration - Australia Operational

Ethos Integration - Canada Operational

Ethos Integration - Europe Operational

Ethos Integration - U.S. Operational

Ethos Data Connect - U.S. Operational

Ellucian Person Manager - APAC Operational

Ellucian Person Manager - EMEA Operational

Ellucian Person Manager - U.S. Operational

Monitoring Operational

AWS Health Status Operational

AWS ec2-us-east-1 Operational

AWS ec2-us-west-2 Operational

AWS ec2-eu-west-1 Operational

AWS ec2-ca-central-1 Operational

AWS rds-us-east-1 Operational

AWS rds-us-west-2 Operational

AWS rds-eu-west-1 Operational

AWS rds-ca-central-1 Operational

AWS s3-us-standard Operational

AWS route53 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Ellucian Elevate Hotfix 8.29.4.2 to the Production Environment Feb 9, 2023 23:30 - Feb 10, 2023 07:00 EST

ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Elevate Hotfix 8.29.4.2 previously deployed to your Non Production environment will now be deployed to the Production environment. This notification details the maintenance time line and planned work. This Hotfix addresses an issue with the SSN not being sent in a duplicate check.

Window:
*** This notification is for our customers in the US only ***
Thursday, 9th February - starting at 11:30 p.m. Eastern and concluding on Friday, 10th February at 3:30 a.m. Eastern.

*** This notification is for our customers in the US2 only *** ( ACCS schools only)
Friday, 10th February- starting at 4:00 a.m. Eastern and concluding on Friday, 10th February at 7:00 a.m. Eastern.

*** This notification is for our customers in the Canada region only ***
Thursday, 9th February - starting at 8:30 p.m. Eastern and concluding on Thursday, 9th February at 10:30 p.m. Eastern.

Activity: Deploy Elevate Hotfix 8.29.4.2 to the Production environment.

Impact: The Production environment will be unavailable during the maintenance window.

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Feb 09, 2023 - 08:37 EST

Banner SaaS March, 2023 Release - Release 23.03.01-Tier1 Production Mar 30, 2023 12:30-17:00 EDT

Ellucian Experience - Test Environment - Maintenance Notification all regions Apr 3, 2023 10:00-12:00 EDT

ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ellucian Experience will be deployed in the Test environment. This notification details the maintenance timeline and planned work.

Window: Monday, 3 April 2023 at 10:00 am to Monday, 3 April 2023 at 12:00 pm Eastern
Note: This update will be deployed to the Production environment on Friday, 7 April 2023.

Impact: Downtime is not expected during this release, but performance may be decreased during the deployment widow.

Documentation: Release details can be found within the Ellucian Documentation site:
https://resources.elluciancloud.com/bundle/ellucian_experience_rel_release_notes/page/c_rel_notes_1_54_experience.html

Customer Action: No customer actions are required for this release.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,

Your Ellucian Cloud Services Team
Posted on Mar 29, 2023 - 15:06 EDT

Past Incidents

Mar 29, 2023

Maintenance Notification Ellucian Workflow - Test - AU Customers Only.

Completed - The scheduled maintenance has been completed.
Mar 29, 16:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 13:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that maintenance update 2.1.7 for Ellucian Workflow will be deployed in the 2.0 Test environment for all Australian customers. This notification details the maintenance timeline and planned work.

Window:
** Australian region only**
Thursday, 30 March 2023 @ 5:00 a.m. AEDT to Thursday, 30 March 2023 @ 8:00 a.m. AEDT

Note: This Maintenance Update will be deployed in Production on Thursday, 13 April 2023.

Activity: Deploy release 2.1.7 into Ellucian Workflow 2.0 Test environment

Impact: There will be downtime experienced in the 2.0 Test environment while the update is being deployed.

Documentation: Release documentation can be found on The Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=2bbcfcb88724e5dc2f5a0dc4dabb353e

Client Action: None
Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Mar 27, 18:04 EDT

Maintenance Notification Ellucian Intelligent Learning Platform 5.6.1 - Production Environment (APAC)

Completed - The scheduled maintenance has been completed.
Mar 29, 11:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 10:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Maintenance Update 5.6.1 for Ellucian Intelligent Learning Platform application will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window:
** Asia Pacific region only **
Thursday, 30th March 2023 @ 1:00 a.m. AEDT to Thursday, 30th March 2023 @ 2:00 a.m. AEDT

Activity: Deploy release in the Production environment.

Impact: ILP SaaS Production environment will be unavailable during the maintenance window.

Documentation: Release documentation for 5.6.1 can be found on the Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=15319bb547d9695024ade731e36d4360

Dependencies: None

Customer Action: There is no action required by Customers. This announcement is for informational purposes only

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Mar 22, 10:02 EDT

Mar 28, 2023

No incidents reported.

Mar 27, 2023

No incidents reported.

Mar 26, 2023

No incidents reported.

Mar 25, 2023

Ellucian Quercus Hotfix 8.30.1.1 to the Production Environment (APAC)

Completed - The scheduled maintenance has been completed.
Mar 25, 08:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 06:30 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus Hotfix 8.30.1.1 (SU5715) will be redeployed to the Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the APAC region only ***
Saturday, 25th March - starting at 9:30 p.m. AEDT and concluding on Saturday, 25th March at 11:30 p.m. AEDT.

Activity: Deploy Quercus Hotfix to the Production environment.

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link:
https://resources.elluciancloud.com/en-GB/bundle/quercus_rel_aus_release_notes/page/c_83011_au_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Mar 23, 10:00 EDT

Mar 24, 2023

No incidents reported.

Mar 23, 2023

Ellucian CRM Recruit Hotfix

Completed - The scheduled maintenance has been completed.
Mar 23, 20:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 18:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, this notice is to inform you of plans to perform a hotfix on your Ellucian CRM deployment(s) within the Ellucian Cloud.

This hotfix does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

WINDOW: 
Thursday, March 23, 2023, at 6:00 PM EST to Thursday, March 23, 2023, at 8:00 PM EST for Production.

IMPACT:
This hotfix only impacts Ellucian CRM Recruit environments. There is no expected downtime during the hotfix however you may experience intermittent slowness or an occasional disconnect to your environment.
 
ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

Should you encounter issues after this hotfix, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Mar 23, 17:10 EDT

Ethos Data Connect - Production Environment - Maintenance Notification

Completed - The scheduled maintenance has been completed.
Mar 23, 13:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 10:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ethos Data Connect will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window: Thursday, 23 March 2023 at 10:00 am Eastern to Thursday, 23 March 2023 at 1:00 pm Eastern

Impact: Downtime is not expected during this release, but performance may be decreased during the deployment widow.

*** NOTE *** AN ADDITIONAL UPDATE WILL BE PERFORMED THURSDAY, 23 MARCH FROM 11:00 PM TO 11:15 PM. THERE WILL BE DOWNTIME DURING THIS WINDOW. ****

Release details can be found within the Ellucian Customer Center site:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=1d09596d97b0a9d45154d004a253af28

Customer Action: Please see the release documentation for required actions.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Mar 21, 14:04 EDT

Informational Notice -Ethos Integration Maintenance – (US and Canada)

Completed - The scheduled maintenance has been completed.
Mar 23, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 20:01 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** US & Canada regions **
Wednesday, 22 March 2023 at 8:00 p.m. to Thursday, 23 March at 12 a.m. Eastern

Activity: Deploy Ethos Integration release in the Test and Production environments.

Impact: This update is not expected to impact Ellucian Workflow.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Mar 20, 13:19 EDT

Informational Notice - Ethos Integration Maintenance – (US and Canada)

Completed - The scheduled maintenance has been completed.
Mar 23, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 20:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** US & Canada regions **
Wednesday, 22 March 2023 at 8:00 p.m. to Thursday, 23 March 2023 at 12:00 a.m. Eastern

Activity: Deploy Ethos Integration release in the Test and Production environments.

Impact: This update is not expected to impact Ellucian Experience.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Mar 20, 13:18 EDT

Ethos Integration Maintenance Update – (US and Canada)

Completed - The scheduled maintenance has been completed.
Mar 23, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 20:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** US & Canada regions **
Wednesday, 22 March 2023 at 8:00 p.m. to Thursday, 23 March 2023 at 12:00 a.m. Eastern

Activity: Deploy release in the Test and Production environments.

Impact: No downtime is expected during this release.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=e07ce09f97e8ad907c5bf8e3a253afcf

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Mar 22, 12:08 EDT

Maintenance Notification Ellucian Intelligent Learning Platform 5.6.1 - Production Environment (US)

Completed - The scheduled maintenance has been completed.
Mar 23, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 21:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Maintenance Update 5.6.1 for Ellucian Intelligent Learning Platform application will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Maintenance Window:
** US & Canada regions **
Wednesday, 29th March 2023 at 9:00 p.m. Eastern to Thursday, 30th March 2023 at 12:00 a.m. Eastern

Activity: Deploy release in the Production environment.

Impact: ILP SaaS Production environment will be unavailable during the maintenance window.

Documentation: Release documentation for 5.6.1 can be found on the Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=15319bb547d9695024ade731e36d4360

Dependencies: None

Customer Action: There is no action required by Customers. This announcement is for informational purposes only

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Mar 22, 10:02 EDT

Ethos Integration Maintenance Update – (EU only)

Completed - The scheduled maintenance has been completed.
Mar 23, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 20:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

** EU region **
Thursday, 23 March 2023 at 12:00 a.m. GMT to Thursday, 23 March 2023 at 4:00 a.m. GMT

Activity: Deploy release in the Test and Production environments.

Impact: No downtime is expected during this release.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=e07ce09f97e8ad907c5bf8e3a253afcf

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Mar 20, 13:14 EDT

Mar 22, 2023

Actualización de mantenimiento de Ellucian CRM Recruit: Producción (LAC)

Completed - The scheduled maintenance has been completed.
Mar 22, 22:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 20:01 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Tenga en cuenta que hay una próxima actualización de mantenimiento (MU) para Ellucian CRM Recruit Producción. Esta notificación detalla el cronograma de mantenimiento y el trabajo planificado.

Los detalles acerca de las CR incluidas en esta actualización se pueden encontrar aquí:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=7d70e7059713c9107c5bf8e3a253afaa

*** Clientes en Latinoamérica ***
A partir del miercoles, 22 de marzo del 2023, a las 20:00 PM horas EST y finalizado el miercoles, 22 de marzo del 2023, a las 22:00 PM horas EST.

No hay tiempo de inactividad esperado durante el MU, sin embargo, puede experimentar lentitud intermitente o una desconexión ocasional de su entorno.

Si encuentra problemas después de este MU, comuníquese con Action Line. Si tiene alguna pregunta o inquietud acerca de esta notificación o si desea discutir cualquier aspecto del próximo mantenimiento, comuníquese con su Gerente de Éxito del Cliente, quien puede concertar una reunión con el personal técnico correspondiente.

Si no es un cliente dentro de ninguna de las regiones enumeradas en esta notificación, seleccione "Administrar su suscripción," en la parte inferior de este correo electrónico para actualizar su preferencia regional para su solución Ellucian CRM.

Gracias,
Equipo de Ellucian Cloud
Mar 21, 08:01 EDT

Ellucian CRM Recruit Maintenance Update: Production (US/Canada)

Completed - The scheduled maintenance has been completed.
Mar 22, 22:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 20:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Recruit Production. This notification details the maintenance timeline and planned work.

Details about the CRs included in this update can be found here:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=7d70e7059713c9107c5bf8e3a253afaa

*** United States and Canada customers ***
Starting Wednesday, 22 March 2023, at 8:00 PM EST and concluding by Wednesday, 22 March 2023, at 10:00 PM EST.

There is no expected downtime during the MU; however, you may experience intermittent slowness or an occasional disconnect to your environment.

Should you encounter issues after this MU, please get in touch with Action Line. If you have any questions or concerns about this notification or want to discuss any aspect of the upcoming maintenance, please reach out to your Customer Success Manager, who can arrange a meeting with the right technical personnel.

If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Thank you,
Ellucian Cloud Team
Mar 21, 08:01 EDT

Ellucian CRM Recruit Maintenance Update: Production (APAC)

Completed - The scheduled maintenance has been completed.
Mar 22, 22:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 20:01 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Recruit Production. This notification details the maintenance timeline and planned work.

Details about the CRs included in this update can be found here:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=7d70e7059713c9107c5bf8e3a253afaa

*** Singapore customers ***
Starting Thursday, 23 March 2023, at 08:00 AM GMT+8 and concluding by Thursday, 23 March 2023, at 10:00 AM GMT+8.

*** Australia customers ***
Starting Thursday, 23 March 2023, at 11:00 AM AEDT and concluding by Thursday, 23 March 2023, at 1:00 PM AEDT.

There is no expected downtime during the MU; However, you may experience intermittent slowness or an occasional disconnect to your environment.

Should you encounter issues after this MU, please contact Action Line. If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Thank you,
Ellucian Cloud Team
Mar 21, 08:01 EDT

Ellucian CRM Recruit Maintenance Update: Production (EMEA)

Completed - The scheduled maintenance has been completed.
Mar 22, 22:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 20:01 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Recruit Production. This notification details the maintenance timeline and planned work.

Details about the CRs included in this update can be found here:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=7d70e7059713c9107c5bf8e3a253afaa

*** Europe customers ***
Starting Thursday, 23 March 2023, at 12:00 AM GMT and concluding by Thursday, 23 March 2023, at 02:00 AM GMT.

*** Middle East customers ***
Starting Thursday, 23 March 2023, at 04:00 AM GMT+4 and concluding by Thursday, 23 March 2023, at 06:00 AM GMT+4.

There is no expected downtime during the MU; However, you may experience intermittent slowness or an occasional disconnect to your environment.

Should you encounter issues after this MU, please get in touch with Action Line. If you have any questions or concerns about this notification or want to discuss any aspect of the upcoming maintenance, please reach out to your Customer Success Manager, who can arrange a meeting with the right technical personnel.

If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Thank you,
Ellucian Cloud Team
Mar 21, 08:01 EDT

Ethos Integration Maintenance Notice – (AU region only)

Completed - The scheduled maintenance has been completed.
Mar 22, 12:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 10:01 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** Asia Pacific region only **
Thursday, 23 March 2023 at 1:00 a.m. AEDT to Thursday, 23 March 2023 at 3:00 a.m. AEDT

Activity: Deploy release in the Test and Production environments.

Impact: No downtime is expected during this release.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=e07ce09f97e8ad907c5bf8e3a253afcf

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Mar 20, 13:09 EDT

Ellucian Quercus Hotfix 8.30.1.1 to the Non PROD Environment (APAC)

Completed - The scheduled maintenance has been completed.
Mar 22, 08:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 06:30 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus Hotfix 8.30.1.1 (SU5715) will be redeployed to the Non-Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the APAC region only ***
Wednesday, 22nd March - starting at 9:30 p.m. AEDT and concluding on Wednesday, 22nd March at 11:30 p.m. AEDT.

NOTE: The Hotfix 8.30.1.1 deployment in Production is currently scheduled for Saturday, 25th of March 2023.
Hotfix documentation will be provided before the deployment to Production.

Activity: Deploy Quercus Hotfix to the Non-Production environment.

Impact: The Non-Production environment will be unavailable during the maintenance window.

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Mar 21, 06:32 EDT

Mar 21, 2023

Actualización de mantenimiento de Ellucian CRM Recruit: No-Producción (LAC)

Completed - The scheduled maintenance has been completed.
Mar 21, 16:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 14:02 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Tenga en cuenta que hay una próxima actualización de mantenimiento (MU) para Ellucian CRM Recruit No-Producción. Esto incluye entornos de preproducción y prueba. Esta notificación detalla el cronograma de mantenimiento y el trabajo planificado.

Los detalles acerca de las CR incluidas en esta actualización se pueden encontrar aquí:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=7d70e7059713c9107c5bf8e3a253afaa

*** Clientes en Latinoamérica ***
A partir de el martes, 21 de marzo 2023 a las 14:00 horas EST y finalizado el martes, 21 de marzo 2023 a las 16:00 horas EST.

No hay tiempo de inactividad esperado durante el MU, sin embargo, puede experimentar lentitud intermitente o una desconexión ocasional de su entorno.

Si encuentra problemas después de este MU, comuníquese con Action Line. Si tiene alguna pregunta o inquietud acerca de esta notificación o si desea discutir cualquier aspecto del próximo mantenimiento, comuníquese con su Gerente de Éxito del Cliente, quien puede concertar una reunión con el personal técnico correspondiente.

Si no es un cliente dentro de ninguna de las regiones enumeradas en esta notificación, seleccione "Administrar su suscripción," en la parte inferior de este correo electrónico para actualizar su preferencia regional para su solución Ellucian CRM.

Gracias,
Equipo de Ellucian Cloud
Mar 20, 10:03 EDT

Ellucian CRM Recruit Maintenance for March Update: Non-Production (US/Canada)

Completed - The scheduled maintenance has been completed.
Mar 21, 16:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 14:02 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Recruit Non-Production. This includes Pre-Production and Test environments. This notification details the maintenance timeline and planned work.

Details about the CRs included in this update can be found here:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=7d70e7059713c9107c5bf8e3a253afaa

*** United States and Canada customers ***
Starting Tuesday, 21 March 2023, at 2:00 PM EST and concluding by Tuesday, 21 March 2023, at 4:00 PM EST.

There is no expected downtime during the MU; however, you may experience intermittent slowness or an occasional disconnect to your environment.

Should you encounter issues after this MU, please get in touch with Action Line. If you have any questions or concerns about this notification or want to discuss any aspect of the upcoming maintenance, please reach out to your Customer Success Manager, who can arrange a meeting with the right technical personnel.

If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Thank you,
Ellucian Cloud Team
Mar 20, 10:01 EDT

Ellucian CRM Recruit Maintenance Update: Non-Production (APAC)

Completed - The scheduled maintenance has been completed.
Mar 21, 16:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 14:02 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Recruit Non-Production. This includes Pre-Production and Test environments. This notification details the maintenance timeline and planned work.

Details about the CRs included in this update can be found here:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=7d70e7059713c9107c5bf8e3a253afaa

*** Singapore customers ***
Starting Wednesday, 22 March 2023, at 2:00 AM GMT+8 and concluding by Wednesday, 22 March 2023, at 4:00 AM GMT+8.

*** Australia customers ***
Starting Wednesday, 22 March 2023, at 5:00 AM AEDT and concluding by Wednesday, 22 March 2023, at 7:00 AM AEDT.

There is no expected downtime during the MU; However, you may experience intermittent slowness or an occasional disconnect to your environment.

Should you encounter issues after this MU, please contact Action Line. If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Thank you,
Ellucian Cloud Team
Mar 20, 10:01 EDT

Ellucian CRM Recruit Maintenance Update: Non-Production (EMEA)

Completed - The scheduled maintenance has been completed.
Mar 21, 16:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 14:03 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Recruit Non-Production. This includes Pre-Production and Test environments. This notification details the maintenance timeline and planned work.

Details about the CRs included in this update can be found here:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=7d70e7059713c9107c5bf8e3a253afaa

*** Europe customers ***
Starting Tuesday, 21 March 2023, at 6:00 PM GMT and concluding by Tuesday, 21 March 2023, at 8:00 PM GMT.

*** Middle East customers ***
Starting Tuesday, 21 March 2023, at 10:00 PM GMT+4 and concluding by Wednesday, 22 March 2023, at 12:00 AM GMT+4.

There is no expected downtime during the MU; However, you may experience intermittent slowness or an occasional disconnect to your environment.

Should you encounter issues after this MU, please get in touch with Action Line. If you have any questions or concerns about this notification or want to discuss any aspect of the upcoming maintenance, please reach out to your Customer Success Manager, who can arrange a meeting with the right technical personnel.

If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Thank you,
Ellucian Cloud Team
Mar 20, 10:00 EDT

Mar 20, 2023

Banner SaaS March, 2023 Release - Release 23.03.01-Tier1 Non-Production

Completed - The scheduled maintenance has been completed.
Mar 20, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 00:30 EDT

Mar 19, 2023

Ellucian Elevate Upgrade 8.30.1.0 to the Production Environment

Completed - The scheduled maintenance has been completed.
Mar 19, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 21:30 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Elevate Upgrade 8.30.1.0 will be deployed to the Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the US only ***
Sunday, 19th March - starting at 12:30 a.m. Eastern and concluding on Sunday, 19th March at 4:30 a.m. Eastern.

*** This notification is for our customers in the US2 only *** ( ACCS schools only)
Sunday, 19th March- starting at 5:00 a.m. Eastern and concluding on Sunday, 19th March at 8:00 a.m. Eastern.

*** This notification is for our customers in the Canada region only ***
Saturday, 18th March - starting at 9:30 p.m. Eastern and concluding on Saturday, 18th March at 11:30 p.m. Eastern.

Activity: Deploy Elevate Upgrade 8.30.1.0 to the Production environment.

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link :
https://resources.elluciancloud.com/en-GB/bundle/elevate_rel_release_notes/page/c_83010_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Ellucian Cloud Services Team
Mar 16, 08:31 EDT

Colleague SaaS Infrastructure Update -- Prod -- March 18, 2023

Completed - The scheduled maintenance has been completed.
Mar 19, 00:02 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 21:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian will be performing maintenance on your Colleague SaaS PROD environment on March 18, 2023. Institutions received separate communication on on February 22nd and March 10th regarding the details of this maintenance. Please review and complete action required by the institution. This notification details the maintenance timeline.

Windows:
Eastern Time Zone - March 18 from 9:00 PM to 11:59 PM
Central Time Zone - March 18 from 8:00 PM to 10:59 PM
Mountain Time Zone - March 18 from 7:00 PM to 9:59 PM
Pacific Time Zone -March 18 from 6:00 PM to 8:59 PM
Samoa Standard Time - March 18 from 2:00 PM to 4:59 PM

Impact: The Production environment will be unavailable during the maintenance window.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes. Scheduled jobs should be reviewed and adjusted as necessary. Please reference communication shared via email / Customer Center Publications on 3/10 and 2/22 for customer actions required prior to this maintenance window.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Service Delivery Manager.

Thank You,
Your Ellucian Cloud Services Team
Mar 17, 12:03 EDT

Mar 18, 2023

Ellucian Quercus Upgrade 8.30.1.0 to the Production Environment (APAC)

Completed - The scheduled maintenance has been completed.
Mar 18, 08:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 06:30 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus Upgrade 8.30.1.0 will be deployed to the Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the APAC region only ***
Saturday, 18th March - starting at 9:30 p.m. AEDT and concluding on Saturday, 18th March at 11:30 p.m. AEDT.

Activity: Deploy Quercus Upgrade 8.30.1.0 to the Production environment.

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link:
https://resources.elluciancloud.com/en-GB/bundle/quercus_rel_aus_release_notes/page/c_83010_au_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Ellucian Cloud Services Team
Mar 16, 08:32 EDT

Ellucian Quercus Upgrade 8.30.1.0 to the Production Environment (APAC)

Completed - The scheduled maintenance has been completed.
Mar 18, 08:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 06:30 EDT

Ellucian Quercus Upgrade 8.30.1.0 to the Production Environment (EMEA)

Completed - The scheduled maintenance has been completed.
Mar 18, 01:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 21:30 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus Upgrade 8.30.1.0 will be deployed to the Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the EMEA region only ***
Saturday, 18th March - starting at 1:30 a.m. GMT and concluding on Saturday, 18th March at 5:30 a.m. GMT.

Activity: Deploy Quercus Upgrade 8.30.1.0 to the Production environment.

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link:
https://resources.elluciancloud.com/en-GB/bundle/quercus_rel_release_notes/page/c_83010_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Mar 16, 08:31 EDT

Mar 17, 2023

Ellucian Analytics Hot Fix – Test and Production Environments – All regions

Completed - The scheduled maintenance has been completed.
Mar 17, 03:00 EDT

Update - The scheduled maintenance has been extended for another 2 hours
Mar 17, 00:52 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 21:00 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
As part of our ongoing efforts to optimize service, Ellucian needs to apply Analytics hotfix 2022.1.1.2 in the Ellucian Analytics Production and Test environments.

Window: Thursday, 16 March at 9:00 PM Eastern to Friday, 17 March at 1:00 AM Eastern

Impact: No downtime is expected during the maintenance window.

Please see the Ellucian Analytics Release Notes for Hotfix 2022.1.1.2:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=131ff28b8734a5d099ecca65dabb3581

Dependencies: None.

Pre-Release -Customer Action: None

Post Release -Customer Action: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,

Your Ellucian Cloud Services Team
Mar 10, 16:02 EST

Mar 16, 2023

Ellucian Insights Hot Fix

Completed - The scheduled maintenance has been completed.
Mar 16, 07:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 22:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Mar 15, 21:31 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Hot Fix for Ellucian Insights will be deployed in all environments. This notification details the maintenance timeline and planned work.

Window:

Wednesday, 15 March 2023 at 10:00 p.m. to Thursday, 16 March 2023 at 7:00 a.m. Eastern

Activity: Deploy Hot Fix 0.11.1 in all environments.

Impact: There will be no downtime for this update.

Dependencies: None.

Client Actions:
1. Disable existing scheduled loads and refreshes
2. Run a new Insights warehouse load post 0.11.1 Hotfix
3. Resume the re-schedule of any loads and/or refreshes

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Mar 15, 16:33 EDT

Ellucian Elevate Upgrade 8.30.1.0 to the Non-Production Environment

Completed - The scheduled maintenance has been completed.
Mar 16, 07:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 20:31 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Elevate Upgrade 8.30.1.0 will be deployed to the Non-Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the US only ***
Wednesday, 15th March - starting at 11:30 p.m. Eastern and concluding on Thursday, 16th March at 3:30 a.m. Eastern.

*** This notification is for our customers in the US2 only *** ( ACCS schools only)
Thursday, 16th March- starting at 4:00 a.m. Eastern and concluding on Thursday, 16th March at 7:00 a.m. Eastern.

*** This notification is for our customers in the Canada region only ***
Wednesday, 15th March - starting at 8:30 p.m. Eastern and concluding on Wednesday, 15th March at 10:30 p.m. Eastern.

NOTE: The Upgrade in Production is scheduled for Sunday, 19th of March 2023.

Activity: Deploy Elevate Upgrade 8.30.1.0 to the Non-Production environment.

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link :
https://resources.elluciancloud.com/en-GB/bundle/elevate_rel_release_notes/page/c_83010_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Ellucian Cloud Services Team
Mar 14, 08:31 EDT

Mar 15, 2023

Ellucian Quercus Upgrade 8.30.1.0 to the Non-Production Environment (APAC)

Completed - The scheduled maintenance has been completed.
Mar 15, 08:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 06:31 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus Upgrade 8.30.1.0 will be deployed to the Non-Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the APAC region only ***
Wednesday, 15th March - starting at 9:30 p.m. AEDT and concluding on Wednesday, 15th March at 11:30 p.m. AEDT.

NOTE: The Upgrade in Production is scheduled for Saturday, 18th of March 2023 .

Activity: Deploy Quercus Upgrade 8.30.1.0 to the Non-Production environment.

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link :
https://resources.elluciancloud.com/en-GB/bundle/quercus_rel_aus_release_notes/page/c_83010_au_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Ellucian Cloud Services Team
Mar 14, 08:31 EDT

Ellucian Quercus Upgrade 8.30.1.0 to the Non-Production Environment (EMEA)

Completed - The scheduled maintenance has been completed.
Mar 15, 01:32 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 21:30 EDT

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus Upgrade 8.30.1.0 will be deployed to the Non-Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the EMEA region only ***
Wednesday, 15th March - starting at 1:30 a.m. GMT and concluding on Wednesday, 15th March at 5:30 a.m. GMT.

NOTE: The Upgrade in Production is scheduled for Saturday, 18th of March 2023.

Activity: Deploy Quercus Upgrade 8.30.1.0 to the Non-Production environment.

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link by End of Business tomorrow:
https://resources.elluciancloud.com/en-GB/bundle/quercus_rel_release_notes/page/c_83010_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Mar 14, 08:31 EDT