Ellucian Cloud Status
All Systems Operational

About This Site

Ellucian Cloud planned maintenance or unplanned service impacting events affecting multiple client production systems are announced and logged on this page.

To report production system outages or request immediate attention of the Ellucian Enterprise Operations Center (EOC) please call:
+1 (844) 358-7222 (US/Canada Toll Free) or +1 (407) 215-3970 (International Toll), Use Prompt 3

Application Hosting Services (AHS) Operational
Ellucian SaaS Operational
Ellucian Banner SaaS Operational
Ellucian Colleague SaaS Operational
Ellucian Advance (APAC) Operational
Ellucian Advance (EMEA) Operational
Ellucian Advance (LAC) Operational
Ellucian Advance Operational
Ellucian Advise (APAC) Operational
Ellucian Advise (EMEA) Operational
Ellucian Advise (LAC) Operational
Ellucian Advise Operational
Ellucian Cross Registration Operational
Ellucian Elevate Operational
Ellucian eTranscripts Operational
Ellucian Experience (U.S.) Operational
Ellucian Experience (APAC) Operational
Ellucian Experience (CA) Operational
Ellucian Experience (EMEA) Operational
Ellucian Mobile Cloud Operational
Ellucian Recruit (APAC) Operational
Ellucian Recruit (EMEA) Operational
Ellucian Recruit (LAC) Operational
Ellucian Recruit Operational
Ellucian Quercus (EMEA) Operational
Ellucian Quercus (APAC) Operational
Ellucian Insights Operational
Ellucian Intelligent Learning Platform - APAC Operational
Ellucian Intelligent Learning Platform - EMEA Operational
Ellucian Intelligent Learning Platform - United States/Canada/Latin America ? Operational
Ellucian Theme Editor Operational
Ellucian Workflow - Australia Operational
Ellucian Workflow - Canada Operational
Ellucian Workflow - Europe Operational
Ellucian Workflow - Middle East Operational
Ellucian Workflow - U.S. Operational
Financial Aid FM Need Analysis Calculation Service Operational
College Board IM Need Analysis Calculation Service (INAS) Operational
Ellucian Ethos Platform Operational
Ellucian Analytics - Canada Operational
Ellucian Analytics - Europe Operational
Ellucian Analytics - U.S. Operational
Ethos Data Access - Australia Operational
Ethos Data Access - Canada Operational
Ethos Data Access - Europe Operational
Ethos Data Access - U.S. Operational
Ethos Data Connect - U.S. Operational
Ethos Extend Operational
Ethos Identity Federation Services - APAC Operational
Ethos Identity Federation Services - EMEA Operational
Ethos Identity Federation Services - US/Canada Operational
Ethos Integration - Australia Operational
Ethos Integration - Canada Operational
Ethos Integration - Europe Operational
Ethos Integration - U.S. Operational
Ethos User Provisioning - APAC Operational
Ethos User Provisioning - EMEA Operational
Ethos User Provisioning - US/Canada Operational
Ellucian Person Manager - APAC Operational
Ellucian Person Manager - EMEA Operational
Ellucian Person Manager - U.S. Operational
Monitoring Operational
AWS Health Status ? Operational
AWS ec2-us-east-1 Operational
AWS ec2-us-west-2 Operational
AWS ec2-eu-west-1 Operational
AWS ec2-ca-central-1 Operational
AWS ec2-ap-southeast-1 Operational
AWS rds-us-east-1 Operational
AWS rds-us-west-2 Operational
AWS rds-eu-west-1 Operational
AWS rds-ca-central-1 Operational
AWS rds-ap-southeast-1 Operational
AWS s3-us-standard Operational
AWS route53 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
ELLUCIAN CLOUD SERVICES
Please be advised that a Quercus infrastructure OS Patch will be deployed to the non-production environment. This notification details the maintenance timeline and planned work. No customer action is required.

Window:
*** APAC region only***
Wednesday, June 19th, 2024 from 9:00 PM AEST - 11:00 PM AEST

*** EMEA region only***
Wednesday, June 19th, 2024 from 5:00 AM GMT - 7:00 AM GMT

Impact: The Non- Production environment will be unavailable during the maintenance window.

This update will deploy to Production on June 22nd and downtime is expected.

Posted on Jun 18, 2024 - 05:00 EDT
ELLUCIAN CLOUD SERVICES
Please be advised that an Elevate infrastructure OS Patch will be deployed to the non-production environment. This notification details the maintenance timeline and planned work. No customer action is required.

Window:
*** Canada region only***
Wednesday, June 19th, 2024 from 2:00 AM Eastern - 4:00 AM Eastern

*** US region only***
Wednesday, June 19th, 2024 from 4:00 AM Eastern - 6:00 AM Eastern

Impact: The non-production environment will be unavailable during the maintenance window.

This update will be deployed to production on June 22nd; downtime is expected.

Posted on Jun 17, 2024 - 17:00 EDT
ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** Asia Pacific region only **
Friday, 21 June 2024 at 12:00 a.m. AEST to Friday, 21 June 2024 at 2:00 a.m. AEST

Activity: Deploy release in the Test and Production environments.

Impact: There is no downtime expected while the update is being deployed. Since work is being performed on the environment there is a chance of intermittent slowness or occasional disconnects.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=ef490de097f64218d83cbf98c253afc9

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Posted on Jun 17, 2024 - 14:00 EDT
Ethos Extend Maintenance Notice Jun 20, 2024 21:00-23:00 EDT
ELLUCIAN CLOUD SERVICES

As part of our ongoing support for customers using Ethos Extend, we are continuing to deliver fixes for critical issues as needed. This notification details the maintenance timeline and planned work.

Window: Thursday, 20 June 2024 @ 9:00 pm Eastern to Thursday, 20 June 2024 @ 11:00 pm. Eastern

Activity: Deploy Extend Maintenance Release in the Test and Production environments

Impact: The environments will be unavailable during the maintenance window.

Dependencies: None

Documentation: Release details can be found within the Ellucian Documentation site:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=a2907be483a2cad4592dccd6feaad305

Customer Action: There is no action required by Customers. This announcement is for informational purposes only

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel

Thank You,
Your Ellucian Cloud Services Team

Posted on Jun 17, 2024 - 16:11 EDT
ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** US region **
Thursday, 20 June 2024 at 9:00 p.m. to Friday, 21 June 2024 at 1:00 a.m. Eastern

** Canada region **
Thursday, 20 June 2024 at 9:00 p.m. to Friday, 21 June 2024 at 1:00 a.m. Eastern

** EU region **
Friday, 21 June 2024 at 2:00 a.m. BST to Friday, 21 June 2024 at 6:00 a.m. BST

** ME region **
Friday, 21 June 2024 at 5:00 a.m. GST to Friday, 21 June 2024 at 9:00 a.m. GST

Activity: Deploy release in the Test and Production environments.

Impact: There is no downtime expected while the update is being deployed. Since work is being performed on the environment there is a chance of intermittent slowness or occasional disconnects.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=ef490de097f64218d83cbf98c253afc9

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Posted on Jun 17, 2024 - 14:00 EDT
Past Incidents
Jun 18, 2024
Completed - The scheduled maintenance has been completed.
Jun 18, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 03:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ellucian Experience will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window:
*** US region ***
Tuesday, 18 June 2024 at 3:00 to Tuesday, 18 June 2024 at 5:00 am Eastern

** Canada region **
Tuesday, 18 June 2024 at 3:00 to Tuesday, 18 June 2024 at 5:00 am Eastern

Impact: Downtime is not expected during this release, but performance may be decreased during the deployment window.

Documentation: Release details can be found within the Ellucian Documentation site:
https://resources.elluciancloud.com/bundle/ellucian_experience/page/c_rel_notes_1_74_experience.html

Customer Action: No customer actions are required for this release.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Jun 17, 17:35 EDT
Jun 17, 2024
Completed - The scheduled maintenance has been completed.
Jun 17, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 17:45 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ellucian Experience will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window:
** EU region **
Monday, 17 June 2024, at 9:00 pm GMT to Monday, 17 June 2024, at 11:00 pm BST

** UAE region **
Tuesday, 18 June 2024, at 12:00 am GST to Tuesday, 18June 2024, at 2:00 am GST

Impact: Downtime is not expected during this release, but performance may be decreased during the deployment window.

Documentation: Release details can be found within the Ellucian Documentation site:
https://resources.elluciancloud.com/bundle/ellucian_experience/page/c_rel_notes_1_73_experience.html

Customer Action: No customer actions are required for this release.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Jun 17, 17:39 EDT
Jun 16, 2024
Completed - The scheduled maintenance has been completed.
Jun 16, 01:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 21:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus Upgrade 8.33.5.1 (PR00039065) will be deployed to the Production environment. Release documentation and deployment windows for each region are available in the Customer Center:

https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=0303f34883728654c2649550ceaad3c2

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance or how to access the customer center, please get in touch with your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Jun 13, 14:03 EDT
Jun 15, 2024
Jun 14, 2024
Completed - The scheduled maintenance has been completed.
Jun 14, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 01:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Insights will be deployed in your non-production environment. This notification details the maintenance timeline and planned work.

Window:

Friday, 14 June 2024 at 1:00 a.m. to Friday, 14 June 2024 at 12:00 p.m. Eastern

Activity: Deploy release in non-production environment.

Impact: There will be no downtime for this update.

Documentation:
https://resources.elluciancloud.com/bundle/ellucian_insights/page/c_release_notes_insights_1140.html

Dependencies: None.

Client Action: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Jun 12, 17:34 EDT
Completed - The scheduled maintenance has been completed.
Jun 14, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 20:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Insights will be deployed in your production environment. This notification details the maintenance timeline and planned work.

Window:

Thursday, 13 June 2024 at 8:00 p.m. to Friday, 14 June 2024 at 8:00 a.m. Eastern

Activity: Deploy release in production environment.

Impact:
There is no downtime expected during the upgrade window.

Documentation:
https://resources.elluciancloud.com/bundle/ellucian_insights/page/c_release_notes_insights_1140.html

Dependencies: None

Client Action: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Jun 12, 17:00 EDT
Completed - The scheduled maintenance has been completed.
Jun 14, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 20:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Workflow will be deployed in the 2.0 Test environment for all United States and Canadian customers. This notification details the maintenance timeline and planned work.

Window:
** US region only**
Thursday, 13 June 2024 @ 8 p.m. Eastern to Friday, 14 June 2024 @ 6:00 a.m. Eastern

Note: This Maintenance Update will be deployed in Production on Thursday, 18 July 2024.

Activity: Deploy release into Ellucian Workflow Test environment

Impact: There will be downtime experienced in the 2.0 test environment while the update is being deployed.

Documentation: Release documentation can be found on The Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=2f783c3b878e4a5cec6f33773cbb350e

Client Action: None

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Jun 11, 16:00 EDT
Jun 13, 2024
Completed - The scheduled maintenance has been completed.
Jun 13, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 11:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ellucian Experience will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window:
** Singapore region **
Thursday, 13 June 2024 at 11:00 pm SGT to Friday, 14 June 2024 at 1:00 am SGT

** Sydney region **
Friday, 14 June 2024 at 1:00 am AEST to Friday, 14 June 2024 at 3:00 am AEST

Impact: Downtime is not expected during this release, but performance may be decreased during the deployment window.

Documentation: Release details can be found within the Ellucian Documentation site:
https://resources.elluciancloud.com/bundle/ellucian_experience/page/c_rel_notes_1_74_experience.html
Customer Action: No customer actions are required for this release.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Jun 12, 17:30 EDT
Completed - The scheduled maintenance has been completed.
Jun 13, 02:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 20:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Workflow will be deployed in the 2.0 Test environment for all United States and Canadian customers. This notification details the maintenance timeline and planned work.

Window:
** CA region only**
Wednesday, 12 June 2024 @ 8 p.m. Eastern to Thursday, 13 June 2024 @ 2:00 a.m. Eastern

Note: This Maintenance Update will be deployed in Production on Tuesday, 17 July 2024.

Activity: Deploy release into Ellucian Workflow Test environment

Impact: There will be downtime experienced in the 2.0 test environment while the update is being deployed.

Documentation: Release documentation can be found on The Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=2f783c3b878e4a5cec6f33773cbb350e

Client Action: None

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Jun 11, 16:03 EDT
Completed - The scheduled maintenance has been completed.
Jun 13, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 20:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Data Lake will be deployed in your production environment. This notification details the maintenance timeline and planned work.

Window:

Wednesday, 12 June 2024 at 8:00 p.m. to Thursday, 13 June 2024 at 2:00 a.m. Eastern

Activity:
US and AP regions Data Lake Core RDS upgrade and maintenance
EU and CA regions regular maintenance

Impact:
US and AP regions:
Both Data Lake and Insights services will be inaccessible.
EU and CA regions:
Downtime is not expected

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Jun 11, 14:00 EDT
Completed - The scheduled maintenance has been completed.
Jun 13, 01:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 21:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus Upgrade 8.33.5.1 (PR00039065) will be deployed to the Non-Production environment. Release documentation and deployment windows for each region are available in the Customer Center:

https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=0303f34883728654c2649550ceaad3c2

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance or how to access the customer center, please get in touch with your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Jun 11, 14:00 EDT
Jun 12, 2024
Completed - The scheduled maintenance has been completed.
Jun 12, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 20:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Workflow will be deployed in the 2.0 Test environment for all Middle Eastern and European customers. This notification details the maintenance timeline and planned work.

Window:
** European region only**
Thursday, 13 June 2024 @ 1:00 a.m. BST to Thursday, 13 June 2024 @ 4:00 a.m. BST
Note: This Maintenance Update will be deployed in Production on Thursday, 18 July 2024.

** Middle Eastern region only**
Thursday, 13 June 2024 @ 4:00 a.m. GST to Thursday, 13 June 2024 @ 7:00 a.m. GST
Note: This Maintenance Update will be deployed in Production on Thursday, 18 July 2024.

Activity: Deploy release into Ellucian Workflow Test environment

Impact: There will be downtime experienced in the 2.0 test environment while the update is being deployed.

Documentation: Release documentation can be found on The Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=2f783c3b878e4a5cec6f33773cbb350e

Client Action: None

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Jun 11, 16:02 EDT
Completed - The scheduled maintenance has been completed.
Jun 12, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 20:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Advise Production. This notification details the maintenance timeline and planned work.

To access deployment windows and details about the Related Defects & Enhancements included in this update, kindly visit our Customer Center via the link below:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=ca07ee7d87bb35d41d8e620e0ebb35a3

There is no expected downtime during the MU; however, you may experience intermittent slowness or an occasional disconnect to your environment.

Should you encounter issues after this MU, please contact Action Line. If you have any questions or concerns about this notification or want to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank you,
Ellucian Cloud Team

Jun 11, 06:01 EDT
Completed - The scheduled maintenance has been completed.
Jun 12, 13:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 10:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Workflow will be deployed in the 2.0 Test environment for all Australian customers. This notification details the maintenance timeline and planned work.

Window:
** Australian region only**
Thursday, 13 June 2024 @ 12:30 a.m. AEST to Thursday, 13 June 2024 @ 3:30 a.m. AEST
Note: This Maintenance Update will be deployed in Production on Thursday, 18 July 2024.

Activity: Deploy release into Ellucian Workflow 2.0 Test environment

Impact: There will be downtime experienced in the 2.0 Test environment while the update is being deployed.

Documentation: Release documentation can be found on The Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=2f783c3b878e4a5cec6f33773cbb350e

Client Action: None

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Jun 11, 16:00 EDT
Jun 11, 2024
Completed - The scheduled maintenance has been completed.
Jun 11, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 14:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Advise Non-Production. This notification details the maintenance timeline and planned work.

To access deployment windows and details about the Related Defects & Enhancements included in this update, kindly visit our Customer Center via the link below:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=ca07ee7d87bb35d41d8e620e0ebb35a3

There is no expected downtime during the MU; however, you may experience intermittent slowness or an occasional disconnect to your environment.

Should you encounter issues after this MU, please contact Action Line. If you have any questions or concerns about this notification or want to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank you,
Ellucian Cloud Team

Jun 10, 12:00 EDT
Completed - The scheduled maintenance has been completed.
Jun 11, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 10:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ellucian Experience will be deployed in the Test environment. This notification details the maintenance timeline and planned work.

Window: Tuesday, 11 June 2024 at 10:00 am to Tuesday, 11 June 2024 at 1:00 pm Eastern

Note: This update will be deployed to the Production environment on Thursday, 13 June (ME) and Friday, 14 June (US, EU and APAC) 2024

Impact: Downtime is not expected during this release, but performance may be decreased during the deployment window.

Documentation: Release details can be found within the Ellucian Documentation site:
https://resources.elluciancloud.com/bundle/ellucian_experience/page/c_rel_notes_1_74_experience.html

Customer Action: No customer actions are required for this release.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Jun 10, 17:13 EDT
Jun 10, 2024
Completed - The scheduled maintenance has been completed.
Jun 10, 16:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 14:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Recruit Non-Production. This notification details the maintenance timeline and planned work.

To access deployment windows and details about the Related Defects & Enhancements included in this update, kindly visit our Customer Center via the link below:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=6c476a9b8741b5d81d8e620e0ebb35f5

There is no expected downtime during the MU; however, you may experience intermittent slowness or an occasional disconnect to your environment.

Should you encounter issues after this MU, please contact Action Line. If you have any questions or concerns about this notification or want to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank you,
Ellucian Cloud Team

Jun 10, 10:31 EDT
Completed - The scheduled maintenance has been completed.
Jun 10, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 14:01 EDT
Scheduled - SERVICIOS EN LA NUBE DE ELLUCIAN

Tenga en cuenta que hay una próxima actualización de mantenimiento (MU) para Ellucian CRM Recruit no-producción. Esta notificación detalla el cronograma de mantenimiento y el trabajo planificado.

Para acceder a las ventanas de implementación y a los detalles sobre los defectos y mejoras relacionados incluidos en esta actualización, visite nuestro Centro de atención al cliente a través del siguiente enlace:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=6c476a9b8741b5d81d8e620e0ebb35f5

No se espera ningún tiempo de inactividad durante la MU; sin embargo, es posible que experimente una lentitud intermitente o una desconexión ocasional de su entorno.

Si tiene problemas después de este MU, comuníquese con Action Line. Si tiene alguna pregunta o inquietud sobre esta notificación o desea analizar algún aspecto del próximo mantenimiento, comuníquese con su Gerente de Éxito del Cliente, quien puede concertar una reunión con el personal técnico adecuado.

Gracias,
Equipo de la nube de Ellucian

Jun 10, 10:30 EDT
Jun 9, 2024

No incidents reported.

Jun 8, 2024
Completed - The scheduled maintenance has been completed.
Jun 8, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 08:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a required infrastructure update will be performed in the 2.X test environments.

Window: 6/8/2024 at 8:00 am to 6/8/2024 at 8:00 pm Eastern

Activity: Perform infrastructure updates.

Impact: There will be an outage of the Ellucian Workflow 2.X test environments.

Client Action: None

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Jun 5, 15:00 EDT
Jun 7, 2024

No incidents reported.

Jun 6, 2024
Completed - The scheduled maintenance has been completed.
Jun 6, 14:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 11:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ethos Data Connect will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window: Thursday, 6 June 2024 at 11:30 am Eastern to Thursday, 6 June 2024 at 2:30 pm Eastern

Impact: Downtime is not expected during this release, but performance may be decreased during the deployment window.

Release details can be found within the Ellucian Customer Center site:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=023279c6475a4e9024ade731e36d4357

Customer Action: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Jun 5, 15:00 EDT
Completed - The scheduled maintenance has been completed.
Jun 6, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 09:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Advance Production. This notification details the maintenance timeline and planned work.

To access deployment windows and details about the Related Defects & Enhancements included in this update, kindly visit our Customer Center via the link below:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=b0eb554397a04694eeb23f7c1253af2e

There is no expected downtime during the MU; however, you may experience intermittent slowness or an occasional disconnect to your environment.

Should you encounter issues after this MU, please contact Action Line. If you have any questions or concerns about this notification or want to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank you,
Ellucian Cloud Team

Jun 4, 06:01 EDT
Jun 5, 2024
Completed - The scheduled maintenance has been completed.
Jun 5, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 20:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Advance Production. This notification details the maintenance timeline and planned work.

To access deployment windows and details about the Related Defects & Enhancements included in this update, kindly visit our Customer Center via the link below:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=b0eb554397a04694eeb23f7c1253af2e

There is no expected downtime during the MU; however, you may experience intermittent slowness or an occasional disconnect to your environment.

Should you encounter issues after this MU, please contact Action Line. If you have any questions or concerns about this notification or want to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank you,
Ellucian Cloud Team

Jun 4, 06:01 EDT
Completed - The scheduled maintenance has been completed.
Jun 5, 01:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 21:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus Upgrade 8.33.5.0 (PR00037802) will be deployed to the Non-Production environment on Wednesday, June 5th. Deployment dates, windows by region, and release details are available in the customer center for both Non-Production and Production.

https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=d690e944478ffdd093747965d36d4350

If you want to be notified once the release has been completed, subscribe to the release within the customer center. If you do not have access to the Customer Center, please register for an account: https://clientapps.ellucian.com/signup

2024 planned maintenance is available in a consolidated view within the Quercus Release Calendar, additional details and links are available here:
https://elluciansupport.service-now.com/esc?id=community_blog&sys_id=42e56816836e0e503db1cba6feaad339

Please subscribe to the Quercus Community Forum for additional release updates,


Thank You,

Your Ellucian Cloud Services Team

Jun 4, 11:15 EDT
Jun 4, 2024
Completed - The scheduled maintenance has been completed.
Jun 4, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 14:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Advance Non-Production. This includes Pre-Production and Test environments. This notification details the maintenance timeline and planned work.

To access deployment windows and details about the Related Defects & Enhancements included in this update, kindly visit our Customer Center via the link below:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=b0eb554397a04694eeb23f7c1253af2e

There is no expected downtime during the MU; however, you may experience intermittent slowness or an occasional disconnect to your environment.

Should you encounter issues after this MU, please contact Action Line. If you have any questions or concerns about this notification or want to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank you,
Ellucian Cloud Team

Jun 3, 11:09 EDT