Ellucian Cloud Status
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 23:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, this notice is to inform you of plans to deploy the 2019 Imports Update to your Ellucian CRM deployment(s) within the Ellucian Cloud.
 
TARGETED PROD UPDATE WINDOW:
Ellucian CRM Recruit Prod, August 13, 2019 - August 19, 2019
 
Specific timing (upgrade date and its duration) for your institution will be shared directly with you via your eCRM distribution email.

IMPACT: 
The CRM Recruit 2019 Imports Update is a lightweight update that only affects the delivered import functionality within Ellucian CRM Recruit. There will be no clones as a part of this update and no clone requests will be accommodated during this time until after the last Prod upgrade window has completed.
 
RELEASE INFORMATION:
Details about what's included in this update can be found at: https://ellucian.force.com/clients/s/releases/a111M00000NmU6MQAV/ellucian-crm-recruit-2019-summer-imports
 
Should you encounter issues after this update, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.
 
Thank you,
Ellucian Cloud Team

About This Site

Ellucian Cloud planned maintenance or unplanned service impacting events affecting multiple client production systems are announced and logged on this page.

To report production system outages or request immediate attention of the Ellucian Enterprise Operations Center (EOC) please call:
+1 (844) 358-7222 (US/Canada Toll Free) or +1 (407) 215-3970 (International Toll), Use Prompt 3

Application Hosting Services (AHS) Operational
Ellucian SaaS Operational
Ellucian Banner SaaS Operational
Ellucian Colleague SaaS Operational
Ellucian Advance Operational
Ellucian Elevate Operational
Ellucian eTranscripts Operational
Ellucian Mobile Cloud Operational
Ellucian Advise Operational
Ellucian Recruit Operational
Ellucian Quercus (EMEA) Operational
Ellucian Quercus (APAC) Operational
Ellucian Workflow Operational
Ellucian Intelligent Learning Platform 4.X ? Operational
Ellucian Intelligent Learning Platform 5.X ? Operational
Ellucian Theme Editor Operational
Ellucian Experience Operational
Ellucian Ethos Platform Operational
Ellucian Analytics Operational
Ethos Data Access Operational
Ethos Extend Operational
Ethos Integration - Canada Operational
Ethos Integration - Europe Operational
Ethos Integration - U.S. Operational
Monitoring Operational
AWS Health Status ? Operational
AWS ec2-us-east-1 Operational
AWS ec2-us-west-2 Operational
AWS ec2-eu-west-1 Operational
AWS ec2-ca-central-1 Operational
AWS rds-us-east-1 Operational
AWS rds-us-west-2 Operational
AWS rds-eu-west-1 Operational
AWS rds-ca-central-1 Operational
AWS s3-us-standard Operational
AWS route53 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
ELLUCIAN CLOUD SERVICES

Please be advised of the Ellucian Banner SaaS August 2019 Update Release to be deployed on the Production environment. This notification details the maintenance timeline and planned work.

The Ellucian Banner SaaS August 2019 Update Release will be deployed in Production on 08/20/2019 at 4:00 AM Eastern.

Window: 08/20/2019, 4:00 AM to 08/20/2019, 7:00 AM Eastern

Impact: Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following article for the details in this release:

https://ellucian.force.com/clients/s/releases/a111M00000OalIQ
https://ellucian.force.com/clients/s/releases/a111M00000OaE7K
https://ellucian.force.com/clients/s/releases/a111M00000OaT5S
https://ellucian.force.com/clients/s/releases/a111M00000Oapkb
https://ellucian.force.com/clients/s/releases/a111M00000OZQUP
https://ellucian.force.com/clients/s/releases/a111M00000NdXD1

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Aug 13, 16:31 EDT
ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** Asia Pacific region only **
08/21/2019 @ 11:00 a.m to 08/21/2019 @ 12:00 pm Eastern

** EU, US & Canada regions **
08/21/2019 @ 9:00 p.m to 08/21/2019 @ 11:30 p.m Eastern

Activity: Deploy release in the Test and Production environments.

Impact: There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or occasional disconnects.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://ellucian.force.com/clients/a111M00000NeQzT
Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Aug 16, 20:01 EDT
Ellucian Analytics Maintenance Release Aug 22, 20:00 - Aug 23, 08:00 EDT
ELLUCIAN CLOUD SERVICES 
 
Please be advised that a maintenance release for Ellucian Analytics will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.
 
Window: 08/22/2019 @ 8 p.m Eastern to 08/23/2019 @ 8 a.m Eastern
 
Activity: Deploy release in the Test and Production environments.
 
Impact: The environments will be unavailable during the maintenance window. Please make sure no loads are in progress at the start of the maintenance window. Any loads and scheduled jobs in progress will be interrupted and will have to be re-triggered once the deployment is done. 
 
Documentation: Release documentation can be found on the Ellucian HUB : 
https://ellucian.force.com/clients/a111M00000Ndwmz
 
Dependencies: None
 
Customer Action: Due to the defect corrections included within this Maintenance Release, the Analytic Load Pipeline job is required for some resources/domains. For customers utilizing Student content, reload the student-academic-programs resource. For customers utilizing Recruitment content, reload the Admission-Applications or Recruitment-Admission-Applications resource.*
 
*Banner/Colleague requires Admission-Applications, while CRM Recruit requires Recruitment-Admission-Applications.
 
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
 
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
 
Thank You, 
Your Ellucian Cloud Services Team
Posted on Aug 16, 17:00 EDT
Past Incidents
Aug 18, 2019

No incidents reported today.

Aug 17, 2019

No incidents reported.

Aug 16, 2019
Completed - The scheduled maintenance has been completed.
Aug 16, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 09:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, this notice is to inform you of plans to perform a hotfix on your Ellucian CRM deployment(s) within the Ellucian Cloud.

This hotfix does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this hotfix can be found here: 
https://ecommunities.ellucian.com/message/263517#263517

WINDOW: 
*** This notification is for our customers in the Australia region ***
Starting Friday, 16 August 2019 at 23:00 GMT+10 and concluding by Saturday, 17 August 2019 at 01:00 GMT+10
 
IMPACT:
This hotfix only impacts Ellucian CRM Recruit Prod environments in the Australia region. There is no expected downtime during the hotfix however you may experience intermittent slowness or an occasional disconnect to your environment.
 
ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

Should you encounter issues after this hotfix, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Aug 14, 17:11 EDT
Aug 15, 2019
Completed - The scheduled maintenance has been completed.
Aug 15, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 20:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, this notice is to inform you of plans to perform a hotfix on your Ellucian CRM deployment(s) within the Ellucian Cloud.

This hotfix does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this hotfix can be found here: 
https://ecommunities.ellucian.com/message/263517#263517

WINDOW:
*** United States, Canada, and Latin America customers ***
Starting Thursday, August 15, 2019 at 8:00 PM EDT and concluding by Thursday, August 15, 2019 at 10:00 PM EDT

*** Europe customers ***
Starting Friday, 16 August 2019 at 01:00 GMT+1 and concluding by Friday, 16 August 2019 at 03:00 GMT+1

*** Middle East customers ***
Starting Friday, 16 August 2019 at 04:00 GMT+4 and concluding by Friday, 16 August 2019 at 00:00 GMT+4
 
IMPACT:
This hotfix only impacts Ellucian CRM Recruit Prod environments in the United States, Canada, Latin America, Europe, and Middle East regions. There is no expected downtime during the hotfix however you may experience intermittent slowness or an occasional disconnect to your environment.
 
ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

Should you encounter issues after this hotfix, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Aug 14, 17:11 EDT
Completed - The scheduled maintenance has been completed.
Aug 15, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 21:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Workflow will be deployed in the Test environment. This notification details the maintenance timeline and planned work.

Note: A maintenance update for Ellucian Workflow will be deployed to Production environment for AU region customers on 08/28/2019 @ 10:00 a.m. Eastern and for US & UK & CA region customers on 08/28/2019 @ 9 p.m. Eastern

Window:
** AU region only **
08/14/2019 @ 10:00 a.m. Eastern to 08/14/2019 @ 02:00 p.m. Eastern

** UK, US & Canada regions **
08/14/2019 @ 09:00 p.m. Eastern to 08/15/2019 @ 01:00 a.m. Eastern

Activity: Deploy release in the Test environment.

Impact: Ellucian Workflow Test environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on the Ellucian Customer Center :
https://ellucian.force.com/clients/a111M00000OaIj0

Dependencies: None

Customer Action: As part of this release, PHP will be upgraded from 5.6 to 7.1. It is possible that some of your Ellucian Workflow trigger code may contain deprecated PHP features that could be incompatible with the new PHP version. Please consult https://www.php.net/manual/en/migration70.incompatible.php for a full list of backwards incompatible changes and modify your triggers as necessary.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team
Aug 7, 20:11 EDT
Aug 14, 2019
Completed - The scheduled maintenance has been completed.
Aug 14, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 20:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advise in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ecommunities.ellucian.com/message/263298#263298

WINDOW:
*** United States, Canada, and Latin America customers ***
Starting Wednesday, August 14, 2019 at 8:00 PM EDT and concluding by Wednesday, August 14, 2019 at 10:00 PM EDT

*** Europe customers ***
Starting Thursday, 15 August 2019 at 01:00 GMT+1 and concluding by Thursday, 15 August 2019 at 03:00 GMT+1

*** Middle East customers ***
Starting Thursday, 15 August 2019 at 04:00 GMT+4 and concluding by Thursday, 15 August 2019 at 06:00 GMT+4

IMPACT:
This MU impacts all Ellucian CRM Advise Prod environments in the United States, Canada, Latin America, Europe, and Middle East regions. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Aug 13, 17:03 EDT
Completed - The scheduled maintenance has been completed.
Aug 14, 16:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 14:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, this notice is to inform you of plans to perform a hotfix on your Ellucian CRM deployment(s) within the Ellucian Cloud.

This hotfix does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this hotfix can be found here: 
https://ecommunities.ellucian.com/message/263517#263517

WINDOW: 
*** United States, Canada, and Latin America customers ***
Starting Wednesday, August 14, 2019 at 2:00 PM EDT and concluding by Wednesday, August 14, 2019 at 4:00 PM EDT

*** Europe customers ***
Starting Wednesday, 14 August 2019 at 19:00 GMT+1 and concluding by Wednesday, 14 August 2019 at 21:00 GMT+1

*** Middle East customers ***
Starting Wednesday, 14 August 2019 at 22:00 GMT+4 and concluding by Thursday, 15 August 2019 at 00:00 GMT+4

*** Australia customers ***
Starting Thursday, 15 August 2019 at 04:00 GMT+10 and concluding by Thursday, 15 August 2019 at 06:00 GMT+10
 
IMPACT:
This hotfix only impacts Ellucian CRM Recruit Non-Prod environments. There is no expected downtime during the hotfix however you may experience intermittent slowness or an occasional disconnect to your environment.
 
ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

Should you encounter issues after this hotfix, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Aug 14, 12:00 EDT
Aug 13, 2019
Completed - The scheduled maintenance has been completed.
Aug 13, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 14:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advise in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ecommunities.ellucian.com/message/263298#263298

WINDOW: 
*** United States, Canada, and Latin America customers ***
Starting Tuesday, August 13, 2019 at 2:00 PM EDT and concluding by Tuesday, August 13, 2019 at 4:00 PM EDT

*** Europe customers ***
Starting Tuesday, 13 August 2019 at 19:00 GMT+1 and concluding by Tuesday, 13 August 2019 at 21:00 GMT+1

*** Middle East customers ***
Starting Tuesday, 13 August 2019 at 22:00 GMT+4 and concluding by Wednesday, 14 August 2019 at 00:00 GMT+4

*** Australia customers ***
Starting Wednesday, 14 August 2019 at 04:00 GMT+10 and concluding by Wednesday, 14 August 2019 at 06:00 GMT+10

*** New Zealand customers ***
Starting Wednesday, 14 August 2019 at 06:00 GMT+12 and concluding by Wednesday, 14 August 2019 at 08:00 GMT+12

IMPACT:
This MU only impacts Ellucian CRM Advise Non-Prod environments. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Aug 12, 16:17 EDT
Completed - The scheduled maintenance has been completed.
Aug 13, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 04:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised of the Ellucian Banner SaaS August 2019 Update Release to be deployed on the Non-Production environment. This notification details the maintenance timeline and planned work.

The Ellucian Banner SaaS August 2019 Update Release will be deployed in Non-Production on 08/13/2019 and the same update will be deployed in Production on 08/20/2019 at 4:00 AM Eastern.

Window: 08/13/2019, 4:00 AM to 08/08/2019, 7:00 AM Eastern

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following article for the details in this release:

https://ellucian.force.com/clients/s/releases/a111M00000OalIQ
https://ellucian.force.com/clients/s/releases/a111M00000OaE7K
https://ellucian.force.com/clients/s/releases/a111M00000OaT5S
https://ellucian.force.com/clients/s/releases/a111M00000Oapkb
https://ellucian.force.com/clients/s/releases/a111M00000OZQUP
https://ellucian.force.com/clients/s/releases/a111M00000NdXD1

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Aug 8, 14:28 EDT
Aug 12, 2019
Completed - The scheduled maintenance has been completed.
Aug 12, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 01:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Theme Editor 1.2.2 will be deployed to the Production environment. This notification details the maintenance time line and planned work.

Window:
Monday Aug 12th - starting at 1:00 AM EST and concluding on Monday Aug 12th - starting at 2:00 AM EST

Activity: Deploy Ellucian Theme Editor 1.2.2 to the Production environment.

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on : https://ellucian.force.com/clients/s/contentdocument/0691M000005KMtoQAG.

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success
Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Aug 9, 13:01 EDT
Aug 11, 2019

No incidents reported.

Aug 10, 2019

No incidents reported.

Aug 9, 2019

No incidents reported.

Aug 8, 2019

No incidents reported.

Aug 7, 2019
Completed - The scheduled maintenance has been completed.
Aug 7, 23:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 21:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** Asia Pacific region only **
08/07/2019 @ 11:00 a.m to 08/07/2019 @ 12:00 pm Eastern

** EU, US & Canada regions **
08/07/2019 @ 9:00 p.m to 08/07/2019 @ 11:30 p.m Eastern

Activity: Deploy release in the Test and Production environments.

Impact: There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or occasional disconnects.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://ellucian.force.com/clients/a111M00000NdzR7

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Aug 1, 20:19 EDT
Completed - The scheduled maintenance has been completed.
Aug 7, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 21:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T2 Updates will be deployed on the Production environments. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T2 Update Release will be deployed in Production on 08/07/2019.

Window: 08/07/2019, 9:00 PM to 08/07/2019, 11:00 PM Eastern

Impact: The Production environments will be unavailable during the maintenance window.

Documentation: Please refer to the following article for the details in this release:

https://ellucian.force.com/clients/a111M00000Oaa0S
https://ellucian.force.com/clients/a111M00000OaX1x
https://ellucian.force.com/clients/a111M00000OZUxd
https://ellucian.force.com/clients/a111M00000OZDK5
https://ellucian.force.com/clients/a111M00000Oa1Dj
https://ellucian.force.com/clients/a111M00000OavLH
https://ellucian.force.com/clients/a111M00000NdYV2
https://ellucian.force.com/clients/a111M00000NdYNm

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success
Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 31, 16:44 EDT
Completed - The scheduled maintenance has been completed.
Aug 7, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 20:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ecommunities.ellucian.com/message/262473#262473

WINDOW:
*** United States, Canada, and Latin America customers ***
Starting Wednesday, August 7, 2019 at 8:00 PM EDT and concluding by Wednesday, August 7, 2019 at 10:00 PM EDT

*** Europe customers ***
Starting Thursday, 8 August 2019 at 01:00 GMT+1 and concluding by Thursday, 8 August 2019 at 03:00 GMT+1

*** Middle East customers ***
Starting Thursday, 8 August 2019 at 04:00 GMT+4 and concluding by Thursday, 8 August 2019 at 06:00 GMT+4

IMPACT:
This MU impacts all Ellucian CRM Advance Prod environments in the United States, Canada, Latin America, Europe, and Middle East regions. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Aug 6, 17:07 EDT
Completed - The scheduled maintenance has been completed.
Aug 7, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 13:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for the Ellucian Quercus web platform (Prod) will be deployed after production hours. This notification details the maintenance timeline and planned work. 

Window: 
*** This notification is for our customers in Europe and the Middle East only ***
Wednesday August 7th - starting at 6:00 p.m. BST (GMT+1) and concluding on Wednesday August 7th at 8:00 p.m BST (GMT+1).

Activity: Deploy updates to the server components on the Web platform.

Impact: This maintenance update impacts all Prod (Production) environments in the Europe and Middle East regions only. There is no expected downtime during the maintenance update however you may experience intermittent slowness or an occasional disconnect to your environment.

Dependencies: None.

Customer Action: The CSM team will be reaching out to any customers who are impacted.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly. 

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel. 

Thank You, 
Ellucian Cloud Team
Aug 5, 12:01 EDT
Completed - The scheduled maintenance has been completed.
Aug 7, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 10:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Intelligent Learning Platform 5.X application will be deployed in the Preview environment. This notification details the maintenance timeline and planned work.

Note: A maintenance update for Ellucian Intelligent Learning Platform 5.X application will be deployed to Production environment on 08/28/2019

Window: 08/07/2019 @ 10 a.m. Eastern to 08/07/2019 @ 11:59 a.m. Eastern

Activity: Deploy release in the Preview environment

Impact: ILP SaaS 5.X Preview environment will be unavailable during the maintenance window

Documentation: Release documentation can be found on the Ellucian Customer Center:

https://ellucian.force.com/clients/s/releases/a111M00000Oad40/ilp-501

Dependencies: None

Customer Action: There is no action required by Customers.This announcement is for informational purposes only

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Aug 5, 20:07 EDT
Completed - The scheduled maintenance has been completed.
Aug 7, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 09:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for the Ellucian Quercus web platform (Prod) will be deployed after production hours. This notification details the maintenance timeline and planned work. 

Window: 
*** This notification is for our customers in the Asia Pacific region only ***
Wednesday August 7th - starting at 2:00 p.m. BST (GMT+1) and concluding on Wednesday August 7th at 4:00 p.m BST (GMT+1).

Activity: Deploy updates to the server components on the Web platform.

Impact: This maintenance update impacts all Prod (Production) environments in the Asia Pacific region only. There is no expected downtime during the maintenance update however you may experience intermittent slowness or an occasional disconnect to your environment.

Dependencies: None.

Customer Action: The CSM team will be reaching out to any customers who are impacted.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly. 

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel. 

Thank You, 
Ellucian Cloud Team
Aug 5, 12:01 EDT
Completed - The scheduled maintenance has been completed.
Aug 7, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 09:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, this notice is to inform you of plans to deploy the 2019 Imports update to your Ellucian CRM deployment(s) within the Ellucian Cloud.
 
TARGETED NON-PROD UPGRADE WINDOW:
Ellucian CRM Recruit Non-Prod, August 1, 2019 - August 6, 2019
 
Specific timing (upgrade date and its duration) for your institution will be shared directly with you via your eCRM distribution email prior to the upgrade window.
 
TARGETED PROD UPGRADE WINDOW:
Ellucian CRM Recruit Prod, August 14, 2019 - August 19, 2019
 
Specific timing (upgrade date and its duration) for your institution will be shared directly with you via your eCRM distribution email after the Non-Prod upgrades have been completed.

IMPACT: 
The CRM Recruit 2019 Imports Update is a lightweight update that only affects the delivered import functionality within Ellucian CRM Recruit. There will be no clones as a part of this update and no clone requests will be accommodated during this time until after the last Prod upgrade window has completed.
 
RELEASE INFORMATION:
Once available, details about what's included in this update can be found at:
https://ecommunities.ellucian.com/community/ellucian-recruiter
 
Should you encounter issues after this upgrade, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.
 
Thank you,
Ellucian Cloud Team
Jul 16, 18:13 EDT
Aug 6, 2019
Completed - The scheduled maintenance has been completed.
Aug 6, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 14:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ecommunities.ellucian.com/message/262473#262473

WINDOW: 
*** United States, Canada, and Latin America customers ***
Starting Tuesday, August 6, 2019 at 2:00 PM EDT and concluding by Tuesday, August 6, 2019 at 4:00 PM EDT

*** Europe customers ***
Starting Tuesday, 6 August 2019 at 19:00 GMT+1 and concluding by Tuesday, 6 August 2019 at 21:00 GMT+1

*** Middle East customers ***
Starting Tuesday, 6 August 2019 at 22:00 GMT+4 and concluding by Wednesday, 7 August 2019 at 00:00 GMT+4

*** Australia customers ***
Starting Wednesday, 7 August 2019 at 04:00 GMT+10 and concluding by Wednesday, 7 August 2019 at 06:00 GMT+10

*** New Zealand customers ***
Starting Wednesday, 7 August 2019 at 06:00 GMT+12 and concluding by Wednesday, 7 August 2019 at 08:00 GMT+12

IMPACT:
This MU only impacts Ellucian CRM Advance Non-Prod environments. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Aug 5, 14:09 EDT
Completed - The scheduled maintenance has been completed.
Aug 6, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 20:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Aug 5, 16:16 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ethos Data Access will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window:
** US and CA Regions **
08/05/2019 8 PM to 08/05/2019 11:59 PM Eastern

** UK Region **
08/05/2019 3 PM to 08/05/2019 5 PM Eastern

Activity: Deploy release in the Production environment.

Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.

Dependencies: None

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly. 

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel. 

Thank You, 
Your Ellucian Cloud Services Team
Jul 29, 16:57 EDT
Aug 5, 2019
Completed - The scheduled maintenance has been completed.
Aug 5, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 01:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian eTranscripts Send Configuration update regarding TLS version 1.2 support will be deployed in the Production environment. After this, institutions can enable TLSv1.2 to establish connectivity from their end to the cloud application and vice-versa. This notification details the maintenance timeline and planned work.

Note: This release addresses CR-000143773 and CR-000156682.

Window: 08/05/2019 @ 1:00 AM to 08/05/2019 @ 4:00 AM Eastern.
Activity: Enable TLSv1.2 support for eTranscripts Send 1.3 application in Production environment.

Impact: The Production environment will not be available during the update.

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Client Action: Enable TLSv1.2 on your eTranscripts API server (cloud to ERP connectivity) and TLSv1.2 on ERP side (ERP to Cloud connectivity for Order Status update) in order to support TLSv1.2 connectivity. Finally verify your connectivity by placing a test Order from your vendor site to cloud application https://etranscripts.elluciancloud.com/

The steps to configure TLS 1.2 on your environment can be found in one of the below articles on Customer Centre:

For Banner -
Article #000043697: https://ellucian.force.com/clients/s/article/Banner-eTranscripts-support-for-TLS-v1-2

For Colleague -
Article #000045392: https://ellucian.force.com/clients/s/article/Colleague-eTranscripts-Setup-Steps-for-TLS1-2

Vendor Action: Verify the connectivity works from your site and cloud application https://etranscripts.elluciancloud.com/ by placing order request.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jul 24, 14:06 EDT
Aug 4, 2019

No incidents reported.