Ellucian Cloud Status
All Systems Operational

About This Site

Ellucian Cloud planned maintenance or unplanned service impacting events affecting multiple client production systems are announced and logged on this page.

To report production system outages or request immediate attention of the Ellucian Enterprise Operations Center (EOC) please call:
+1 (844) 358-7222 (US/Canada Toll Free) or +1 (407) 215-3970 (International Toll), Use Prompt 3

Application Hosting Services (AHS) Operational
Ellucian SaaS Operational
Ellucian Banner SaaS Operational
Ellucian Colleague SaaS Operational
Ellucian Advance (APAC) Operational
Ellucian Advance (EMEA) Operational
Ellucian Advance (LAC) Operational
Ellucian Advance Operational
Ellucian Advise (APAC) Operational
Ellucian Advise (EMEA) Operational
Ellucian Advise (LAC) Operational
Ellucian Advise Operational
Ellucian Cross Registration Operational
Ellucian Elevate Operational
Ellucian eTranscripts Operational
Ellucian Experience (U.S.) Operational
Ellucian Experience (APAC) Operational
Ellucian Experience (CA) Operational
Ellucian Experience (EMEA) Operational
Ellucian Mobile Cloud Operational
Ellucian Recruit (APAC) Operational
Ellucian Recruit (EMEA) Operational
Ellucian Recruit (LAC) Operational
Ellucian Recruit Operational
Ellucian Quercus (EMEA) Operational
Ellucian Quercus (APAC) Operational
Ellucian Insights Operational
Ellucian Intelligent Learning Platform 4.X - APAC Operational
Ellucian Intelligent Learning Platform 4.X - EMEA Operational
Ellucian Intelligent Learning Platform 4.X - United States/Canada/Latin America ? Operational
Ellucian Intelligent Learning Platform 5.X - APAC Operational
Ellucian Intelligent Learning Platform 5.X - EMEA Operational
Ellucian Intelligent Learning Platform 5.X - United States/Canada/Latin America ? Operational
Ellucian Theme Editor Operational
Ellucian Workflow - Australia Operational
Ellucian Workflow - Canada Operational
Ellucian Workflow - Europe Operational
Ellucian Workflow - Middle East Operational
Ellucian Workflow - U.S. Operational
Financial Aid FM Need Analysis Calculation Service Operational
College Board IM Need Analysis Calculation Service (INAS) Operational
Ellucian Ethos Platform Operational
Ellucian Analytics - Canada Operational
Ellucian Analytics - Europe Operational
Ellucian Analytics - U.S. Operational
Ethos Data Access - Australia Operational
Ethos Data Access - Canada Operational
Ethos Data Access - Europe Operational
Ethos Data Access - U.S. Operational
Ethos Extend Operational
Ethos Integration - Australia Operational
Ethos Integration - Canada Operational
Ethos Integration - Europe Operational
Ethos Integration - U.S. Operational
Ethos Data Connect - U.S. Operational
Ellucian Person Manager - APAC Operational
Ellucian Person Manager - EMEA Operational
Ellucian Person Manager - U.S. Operational
Monitoring Operational
AWS Health Status ? Operational
AWS ec2-us-east-1 Operational
AWS ec2-us-west-2 Operational
AWS ec2-eu-west-1 Operational
AWS ec2-ca-central-1 Operational
AWS rds-us-east-1 Operational
AWS rds-us-west-2 Operational
AWS rds-eu-west-1 Operational
AWS rds-ca-central-1 Operational
AWS s3-us-standard Operational
AWS route53 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Ellucian Elevate Hotfix 8.29.4.2 to the Production Environment Feb 9, 2023 23:30 - Feb 10, 2023 07:00 EST
ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Elevate Hotfix 8.29.4.2 previously deployed to your Non Production environment will now be deployed to the Production environment. This notification details the maintenance time line and planned work. This Hotfix addresses an issue with the SSN not being sent in a duplicate check.

Window:
*** This notification is for our customers in the US only ***
Thursday, 9th February - starting at 11:30 p.m. Eastern and concluding on Friday, 10th February at 3:30 a.m. Eastern.

*** This notification is for our customers in the US2 only *** ( ACCS schools only)
Friday, 10th February- starting at 4:00 a.m. Eastern and concluding on Friday, 10th February at 7:00 a.m. Eastern.

*** This notification is for our customers in the Canada region only ***
Thursday, 9th February - starting at 8:30 p.m. Eastern and concluding on Thursday, 9th February at 10:30 p.m. Eastern.

Activity: Deploy Elevate Hotfix 8.29.4.2 to the Production environment.

Impact: The Production environment will be unavailable during the maintenance window.

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.


Thank You,
Your Ellucian Cloud Services Team
Posted on Feb 09, 2023 - 08:37 EST
Colleague SaaS T3 - Release Updates - Production - June 5, 2023 Jun 5, 2023 21:00 - Jun 6, 2023 07:00 EDT
ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T3 Release Updates will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T3 Release Updates will be deployed in Production on June 5, 2023.

Windows:
Eastern Time Zone - from June 5, 9:00 PM to 11:59 PM
Central Time Zone - from June 5, 9:00 PM to 11:59 PM
Mountain Time Zone - from June 5, 9:00 PM to 11:59 PM
Pacific Time Zone - from June 5, 9:00 PM to 11:59 PM
Samoa Standard Time - from June 5, 9:00 PM to 11:59 PM


*In regions that don't observe daylight savings, please adjust the times above accordingly.

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=d98f3b2b470661d008322172e36d43ba
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=4454caa747fd219093747965d36d4397
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=6a4bead9975a6d14a7bcfbc3f153af60
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=72387988477d6d9024ade731e36d43aa
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=88f152e0972ee190e07877271153af53
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=ceaf2541971ea914d5723ba71153afd6

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes. Please review and adjust scheduled jobs as necessary.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Jun 02, 2023 - 15:01 EDT
Ellucian CRM Recruit Hotfix: Non-Production (US/Canada) Jun 5, 2023 21:00 - Jun 6, 2023 21:00 EDT
ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, this notice is to inform you of plans to perform a hotfix on your Ellucian CRM deployment(s) within the Ellucian Cloud.

This hotfix does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

WINDOW: 
Monday, 5 June 2023, at 9:00 PM Eastern to Tuesday, 6 June 2023, at 9:00 PM Eastern.

IMPACT:
This hotfix only impacts Ellucian CRM Recruit environments. The expected downtime is listed within the window area.

DOCUMENTATION: Further details regarding the Hotfix can be reviewed in Communities within the Customer Center.
link: https://elluciansupport.service-now.com/esc?id=community_forum&sys_id=5f3349abdb4f5c50c23a3cae7c96194d
 
ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

Should you encounter issues after this hotfix, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 

Ellucian Cloud Team
Posted on Jun 02, 2023 - 10:06 EDT
Ellucian CRM Recruit Hotfix: Non-Production (APAC) Jun 5, 2023 21:00 - Jun 6, 2023 21:00 EDT
ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, this notice is to inform you of plans to perform a hotfix on your Ellucian CRM deployment(s) within the Ellucian Cloud.

This hotfix does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

WINDOW: 

*** Singapore customers ***
Starting Tuesday, 06 June 2023, at 9:00 AM GMT+8 and concluding by Wednesday, 07 June 2023, at 9:00 AM GMT+8.

*** Australia customers ***
Starting Tuesday, 06 June 2023, at 11:00 AM AEST and concluding by Wednesday, 07 June 2023, at 11:00 AM AEST.

IMPACT:
This hotfix only impacts Ellucian CRM Recruit environments. The expected downtime is listed within the window area.

DOCUMENTATION: Further details regarding the Hotfix can be reviewed in Communities within the Customer Center.
link: https://elluciansupport.service-now.com/esc?id=community_forum&sys_id=5f3349abdb4f5c50c23a3cae7c96194d
 
ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

Should you encounter issues after this hotfix, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Posted on Jun 02, 2023 - 10:05 EDT
Ellucian CRM Recruit Hotfix: Non-Production (EMEA) Jun 5, 2023 21:00 - Jun 6, 2023 21:00 EDT
ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, this notice is to inform you of plans to perform a hotfix on your Ellucian CRM deployment(s) within the Ellucian Cloud.

This hotfix does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

WINDOW: 
*** Europe customers ***
Starting Tuesday, 06 June 2023, at 2:00 AM BST and concluding by Wednesday, 07 June 2023, at 2:00 AM BST.

*** Middle East customers ***
Starting Tuesday, 06 June 2023, at 5:00 AM GMT+4 and concluding by Wednesday, 07 June 2023, at 5:00 AM GMT+4.

IMPACT:
This hotfix only impacts Ellucian CRM Recruit environments. The expected downtime is listed within the window area.

DOCUMENTATION: Further details regarding the Hotfix can be reviewed in Communities within the Customer Center.
link: https://elluciansupport.service-now.com/esc?id=community_forum&sys_id=5f3349abdb4f5c50c23a3cae7c96194d
 
ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

Should you encounter issues after this hotfix, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Posted on Jun 02, 2023 - 10:05 EDT
Revisión de Ellucian CRM Recruit: No-Producción (LAC) Jun 5, 2023 21:00 - Jun 6, 2023 21:00 EDT
SERVICIOS EN LA NUBE DE ELLUCIAN

Como parte de nuestras mejoras continuas de entrega de SaaS para clientes que utilizan Ellucian CRM Recruit en la nube, este aviso es para informarle sobre los planes para realizar una revisión en su(s) implementación(es) de Ellucian CRM dentro de Ellucian Cloud.

Esta revisión no requiere que su institución participe, configure o pruebe, ya que no se están lanzando nuevas funciones. Todas las correcciones ocurren fuera del proceso de administración de la solución.

VENTANA:
Lunes, 5 de junio de 2023, a las 9:00 p. m., hora del este, hasta martes, 6 de junio de 2023, a las 9:00 p. m., hora del este.

IMPACTO:
Esta revisión solo afecta los entornos de Ellucian CRM Recruit. El tiempo de inactividad esperado se muestra dentro del área de la ventana.

DOCUMENTACIÓN: Se pueden revisar más detalles sobre el Hotfix en Comunidades dentro del Centro de Atención al Cliente.
enlace: https://elluciansupport.service-now.com/esc?id=community_forum&sys_id=5f3349abdb4f5c50c23a3cae7c96194d

ACCIÓN REQUERIDA:
No se requiere ninguna acción en este momento, este anuncio es informativo.

Si encuentra problemas después de esta revisión, comuníquese con la Línea de Acción. Si tiene alguna pregunta o inquietud, comuníquese con su gerente de éxito del cliente. Si actualmente está implementando su solución Ellucian CRM, comuníquese con su Gerente de Proyecto.

Gracias,

Equipo de la nube de Ellucian
Posted on Jun 02, 2023 - 10:04 EDT
Maintenance Notification Ellucian Workflow 1.X - Production - AU Customers Only. Jun 7, 2023 14:00-17:00 EDT
ELLUCIAN CLOUD SERVICES

Please be advised that maintenance updates 1.38.2 for Ellucian Workflow will be deployed in the Production environment for all Australian customers. This notification details the maintenance timeline and planned work.

Window:
** Australian region only**
Thursday, 8 June 2023 at 4:00 a.m. AEST to Thursday, 8 June 2023 at 7:00 a.m. AEST

Activity: Deploy 1.38.2 into Ellucian Workflow Production environment.

Impact: There will be downtime experienced while the update is being deployed.

Documentation: Release documentation can be found on The Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=3c0309ea47b66d18f5f35555d36d432b

Client Action: None

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Jun 02, 2023 - 16:00 EDT
Maintenance Notification Ellucian Workflow 1.X - Production - US and CA regions. Jun 7, 2023 20:00 - Jun 8, 2023 02:00 EDT
ELLUCIAN CLOUD SERVICES

Please be advised that maintenance updates 1.38.2 for Ellucian Workflow will be deployed in the Production environment for all United States, Canadian and European customers. This notification details the maintenance timeline and planned work.

Window:
** US and CA regions only**
Wednesday, 7 June 2023 at 8 p.m. Eastern to Thursday, 8 June 2023 at 2:00 a.m. Eastern

Activity: Deploy releases 1.38.2 into Ellucian Workflow Production environment

Impact: There will be downtime experienced while the update is being deployed.

Documentation: Release documentation can be found on The Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=3c0309ea47b66d18f5f35555d36d432b

Client Action: None.

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Jun 02, 2023 - 13:05 EDT
Maintenance Notification Ellucian Workflow 1.X - Production - ME and UK regions only. Jun 7, 2023 20:00-23:00 EDT
ELLUCIAN CLOUD SERVICES

Please be advised that maintenance updates 1.38.2 for Ellucian Workflow will be deployed in the Production environment for all Middle Eastern and European customers. This notification details the maintenance timeline and planned work.

Window:
** European region only**
Thursday, 8 June 2023 @ 1:00 a.m. BST to Thursday, 8 June 2023 @ 4:00 a.m. BST

** Middle Eastern region only**
Thursday, 8 June 2023 @ 4:00 a.m. GST to Thursday, 8 June 2023 @ 7:00 a.m. GST

Activity: Deploy 1.38.2 into Ellucian Workflow Test environment

Impact: There will be downtime experienced in the test environment while the update is being deployed.

Documentation: Release documentation can be found on The Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=3c0309ea47b66d18f5f35555d36d432b

Client Action: None

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted on Jun 02, 2023 - 13:06 EDT
Past Incidents
Jun 4, 2023
Ellucian Elevate Upgrade 8.30.6.0 to the Production Environment
Completed - The scheduled maintenance has been completed.
Jun 4, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 20:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Elevate Upgrade 8.30.6.0 will be deployed to the Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the US only ***
Saturday, 3rd June - starting at 11:30 p.m. Eastern and concluding on Sunday, 4th June at 3:30 a.m. Eastern.

*** This notification is for our customers in the US2 only *** ( ACCS schools only)
Sunday, 4th June - starting at 4:00 a.m. Eastern and concluding on Sunday, 4th June at 7:00 a.m. Eastern.

*** This notification is for our customers in the Canada region only ***
Saturday, 3rd June - starting at 8:30 p.m. Eastern and concluding on Saturday, 3rd June at 10:30 p.m. Eastern.

Activity: Deploy Elevate Upgrade 8.30.6.0 to the Production environment.

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link :
https://resources.elluciancloud.com/bundle/elevate_rel_release_notes/page/c_83060_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Ellucian Cloud Services Team
Jun 1, 09:08 EDT
Jun 3, 2023
Ellucian Quercus Upgrade 8.30.6.0 to the Production Environment (APAC)
Completed - The scheduled maintenance has been completed.
Jun 3, 07:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 05:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus Upgrade 8.30.6.0 will be deployed to the Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the APAC region only ***
Saturday, 3rd June - starting at 7:30 p.m. AEST and concluding on Saturday, 3rd June at 9:30 p.m. AEST.

Activity: Deploy Quercus Upgrade 8.30.6.0 to the Production environment.

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link:
https://resources.elluciancloud.com/bundle/quercus_rel_aus_release_notes/page/c_83060_au_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Ellucian Cloud Services Team
May 31, 11:02 EDT
Ellucian Quercus Upgrade 8.30.6.0 to the Production Environment (EMEA)
Completed - The scheduled maintenance has been completed.
Jun 3, 00:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 20:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus Upgrade 8.30.6.0 will be deployed to the Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the EMEA region only ***
Saturday, 3rd June - starting at 1:30 a.m. BST and concluding on Saturday, 3rd June at 5:30 a.m. BST.

Activity: Deploy Quercus Upgrade 8.30.6.0 to the Production environment.

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link:
https://resources.elluciancloud.com/bundle/quercus_rel_release_notes/page/c_83060_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
May 31, 11:03 EDT
Jun 2, 2023
Colleague SaaS T3 - Release Updates - Non-Production - June 2, 2023
Completed - The scheduled maintenance has been completed.
Jun 2, 11:02 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 06:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T3 Release Updates will be deployed in the Non-Production environment. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T3 Release Updates will be deployed in Non-Production on June 2, 2023. The same updates will be deployed in Production on June 5, 2023.

Windows:
Eastern Time Zone - from June 2 from 6:00 AM to 11:00 AM
Central Time Zone - from June 2 from 5:00 AM to 10:00 AM
Mountain Time Zone - from June 2 from 4:00 AM to 9:00 AM
Pacific Time Zone - from June 2 from 3:00 AM to 8:00 AM
Samoa Standard Time - from June 1, 11:00 PM to June 2, at 4:00 AM


*In regions that don't observe daylight savings, please adjust the times above accordingly.

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=d98f3b2b470661d008322172e36d43ba
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=4454caa747fd219093747965d36d4397
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=6a4bead9975a6d14a7bcfbc3f153af60
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=72387988477d6d9024ade731e36d43aa
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=88f152e0972ee190e07877271153af53
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=ceaf2541971ea914d5723ba71153afd6


Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes. Please review and adjust scheduled jobs as necessary.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Jun 1, 12:03 EDT
Ellucian Experience - Production Environment - US and CA regions - Maintenance Notification
Completed - The scheduled maintenance has been completed.
Jun 2, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 03:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ellucian Experience will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window:
Friday, 2 June 2023 at 3:00 am to Friday, 2 June 2023 at 5:00 am Eastern

Impact: Downtime is not expected during this release, but performance may be decreased during the deployment window.

Documentation: Release details can be found within the Ellucian Documentation site:
https://resources.elluciancloud.com/bundle/ellucian_experience_rel_release_notes/page/c_rel_notes_1_57_experience.html

Customer Action: Please see the release documentation for required actions.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
May 31, 10:03 EDT
Maintenance Notification Ellucian Intelligent Learning Platform 5.7.1.1 - Production Environment (US/Canada)
Completed - The scheduled maintenance has been completed.
Jun 2, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 21:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that HotFix 5.7.1.1 for Ellucian Intelligent Learning Platform will be deployed in the Production environment. This notification details the maintenance timeline and planned work.
 
Maintenance Window:
** US & Canada regions **
Thursday, 1st June 2023 at 9:00 p.m. Eastern to Friday, 2nd June 2023 at 12:00 a.m. Eastern

Activity: Deploy release in the Production environment.
 
Impact: ILP SaaS 5.X Production environment will be unavailable during the maintenance window.
 
Documentation: Release documentation for 5.7.1.1 can be found on the Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=578fa866478f21d024ade731e36d439e

Dependencies: None
 
Customer Action: There is no action required by Customers. This announcement is for informational purposes only
 
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
 
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
 
Thank You,
Ellucian Cloud Services Team
May 31, 14:04 EDT
Maintenance Notification Ellucian Intelligent Learning Platform 5.7.1.1 - Production Environment (EMEA)
Completed - The scheduled maintenance has been completed.
Jun 2, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 21:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that HotFix 5.7.1.1 for Ellucian Intelligent Learning Platform will be deployed in the Production environment. This notification details the maintenance timeline and planned work.
 
Window:
*** Europe customers ***
Friday, 2nd June 2023 at 02:00 AM BST to Friday, 2nd June 2023 at 05:00 AM BST.

Activity: Deploy release in the Production environment.

Impact: ILP SaaS 5.X Production environment will be unavailable during the maintenance window
 
Documentation: Release documentation for 5.7.1.1 can be found on the Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=578fa866478f21d024ade731e36d439e

Dependencies: None
 
Customer Action: There is no action required by Customers. This announcement is for informational purposes only
 
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
 
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
 
Thank You,

Ellucian Cloud Team
May 31, 14:02 EDT
Jun 1, 2023
Ellucian Experience - Production Environment - EMEA region - Maintenance Notification (EMEA region only)
Completed - The scheduled maintenance has been completed.
Jun 1, 18:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 16:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ellucian Experience will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window:
** EU region **
Thursday, 1 June 2023 at 9:00 pm BST to Thursday, 1 June 2023 at 11:00 pm BST

** UAE region **
Friday, 2 June 2023 at 12:00 am GST to Friday, 2 June 2023 at 2:00 am GST

Impact: Downtime is not expected during this release, but performance may be decreased during the deployment window.

Documentation: Release details can be found within the Ellucian Documentation site:
https://resources.elluciancloud.com/bundle/ellucian_experience_rel_release_notes/page/c_rel_notes_1_57_experience.html

Customer Action: Please see the release documentation for required actions.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
May 31, 10:06 EDT
Ellucian Experience - Production Environment - APAC region - Maintenance Notification
Completed - The scheduled maintenance has been completed.
Jun 1, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 11:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ellucian Experience will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window:
** Singapore region **
Thursday, 1 June 2023 at 11:00 pm SGT to Friday, 2 June 2023 at 1:00 am SGT

** Sydney region **
Friday, 2 June 2023 at 1:00 am AEST to Friday, 2 June 2023 at 3:00 am AEST

Impact: Downtime is not expected during this release, but performance may be decreased during the deployment window.

Documentation: Release details can be found within the Ellucian Documentation site:
https://resources.elluciancloud.com/bundle/ellucian_experience_rel_release_notes/page/c_rel_notes_1_57_experience.html

Customer Action: Please see the release documentation for required actions.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
May 31, 10:05 EDT
Maintenance Notification Ellucian Intelligent Learning Platform 5.7.1.1 - Production Environment (APAC)
Completed - The scheduled maintenance has been completed.
Jun 1, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 10:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that HotFix 5.7.1.1 for Ellucian Intelligent Learning Platform will be deployed in the Production environment. This notification details the maintenance timeline and planned work.
 
Window:
** Asia Pacific region only **
Friday, 2nd June 2023 @ 12:00 a.m. AEST to Friday, 2nd June 2023 @ 1:00 a.m. AEST

Activity: Deploy release in the Production environment.
 
Impact: ILP SaaS 5.X Production environment will be unavailable during the maintenance window.
 
Documentation: Release documentation for 5.7.1.1 can be found on the Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=578fa866478f21d024ade731e36d439e

Dependencies: None
 
Customer Action: There is no action required by Customers. This announcement is for informational purposes only
 
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
 
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
 
Thank You,
Ellucian Cloud Services Team
May 31, 14:06 EDT
Ellucian Elevate Upgrade 8.30.6.0 to the Non-Production Environment
Completed - The scheduled maintenance has been completed.
Jun 1, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 20:32 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Elevate Upgrade 8.30.6.0 will be deployed to the Non-Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the US only ***
Wednesday, 31st May - starting at 11:30 p.m. Eastern and concluding on Thursday, 1st June at 3:30 a.m. Eastern.

*** This notification is for our customers in the US2 only *** ( ACCS schools only)
Thursday, 1st June- starting at 4:00 a.m. Eastern and concluding on Thursday, 1st June at 7:00 a.m. Eastern.

*** This notification is for our customers in the Canada region only ***
Wednesday, 31st May - starting at 8:30 p.m. Eastern and concluding on Wednesday, 31st May at 10:30 p.m. Eastern.

NOTE: The Upgrade in Production is scheduled for Sunday, 4th of June 2023.

Activity: Deploy Elevate Upgrade 8.30.6.0 to the Non-Production environment.

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link :
https://resources.elluciancloud.com/bundle/elevate_rel_release_notes/page/c_83060_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Ellucian Cloud Services Team
May 30, 10:33 EDT
Informational Notice -Ethos Integration Maintenance – (US and Canada)
Completed - The scheduled maintenance has been completed.
Jun 1, 01:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 21:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** US & Canada regions **
Wednesday, 31 May 2023 at 9:00 p.m. to Thursday, 1 June at 1 a.m. Eastern

Activity: Deploy Ethos Integration release in the Test and Production environments.

Impact: This update is not expected to impact Ellucian Workflow.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
May 26, 16:02 EDT
Ethos Integration Maintenance Update – (US and Canada)
Completed - The scheduled maintenance has been completed.
Jun 1, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 21:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** US & Canada regions **
Wednesday, 31 May 2023 at 9:00 p.m. to Thursday, 1 June at 1 a.m. Eastern

Activity: Deploy release in the Test and Production environments.

Impact: No downtime is expected during this release.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=54422c094747219093747965d36d4306

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
May 26, 16:03 EDT
Informational Notice - Ethos Integration Maintenance – (US and Canada)
Completed - The scheduled maintenance has been completed.
Jun 1, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 21:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** US & Canada regions **
Wednesday, 31 May 2023 at 9:00 p.m. to Thursday, 1 June at 1 a.m. Eastern

Activity: Deploy Ethos Integration release in the Test and Production environments.

Impact: This update is not expected to impact Ethos Data Access.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
May 26, 16:03 EDT
Informational Notice - Ethos Integration Maintenance – (US)
Completed - The scheduled maintenance has been completed.
Jun 1, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 21:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** US region **
Wednesday, 31 May 2023 at 9:00 p.m. to Thursday, 1 June at 1 a.m. Eastern

Activity: Deploy Ethos Integration release in the Test and Production environments.

Impact: This update is not expected to impact Ethos Data Connect.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
May 26, 16:03 EDT
Ethos Integration Maintenance Update – (EU only)
Completed - The scheduled maintenance has been completed.
Jun 1, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 21:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

** EU region **
Thursday, June 1 2023 at 2:00 a.m. BST to Thursday, June 1 2023 at 6:00 a.m. BST
Activity: Deploy release in the Test and Production environments.

Impact: No downtime is expected during this release.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=54422c094747219093747965d36d4306

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
May 26, 16:05 EDT
Informational Notice - Ethos Integration Maintenance – (US and Canada)
Completed - The scheduled maintenance has been completed.
Jun 1, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 21:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** US & Canada regions **
Wednesday, 31 May 2023 at 9:00 p.m. to Thursday, 1 June at 1 a.m. Eastern

Activity: Deploy Ethos Integration release in the Test and Production environments.

Impact: This update is not expected to impact Ellucian Experience.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
May 26, 16:01 EDT
Maintenance Notification Ellucian Intelligent Learning Platform 5.7.1.1 - Non-Production Environment (EMEA)
Completed - The scheduled maintenance has been completed.
Jun 1, 00:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 21:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that HotFix 5.7.1.1 for Ellucian Intelligent Learning Platform will be deployed in the Non-Production environment. This notification details the maintenance timeline and planned work.
 
Window:
*** Europe customers ***
Thursday, 1st June 2023 at 02:00 AM GMT to Thursday, 1st June 2023 at 05:00 AM GMT.

NOTE: Deployment to Production is currently scheduled for 6/2/2023.

Activity: Deploy release in the Non-Production environment.

Impact: ILP SaaS 5.X Non-Production environment will be unavailable during the maintenance window
 
Documentation: Release documentation for 5.7.1.1 can be found on the Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=578fa866478f21d024ade731e36d439e

Dependencies: None
 
Customer Action: There is no action required by Customers. This announcement is for informational purposes only
 
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
 
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
 
Thank You,
Ellucian Cloud Services Team
May 30, 11:09 EDT
Maintenance Notification Ellucian Intelligent Learning Platform 5.7.1.1 - Non-Production Environment (US/Canada)
Completed - The scheduled maintenance has been completed.
Jun 1, 00:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 21:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that HotFix 5.7.1.1 for Ellucian Intelligent Learning Platform will be deployed in the Non-Production environment. This notification details the maintenance timeline and planned work.
 
Maintenance Window:
** US & Canada regions **
Wednesday, 31st May 2023 at 9:00 p.m. Eastern to Thursday, 1st June 2023 at 12:00 a.m. Eastern

NOTE: Deployment to Production is currently scheduled for 6/1/2023.

Activity: Deploy release in the Non- Production environment.
 
Impact: ILP SaaS 5.X Non-Production environment will be unavailable during the maintenance window.
 
Documentation: Release documentation for 5.7.1.1 can be found on the Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=578fa866478f21d024ade731e36d439e

Dependencies: None
 
Customer Action: There is no action required by Customers. This announcement is for informational purposes only
 
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
 
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
 
Thank You,
Ellucian Cloud Services Team
May 30, 11:07 EDT
May 31, 2023
Ellucian CRM SaaS Infrastructure Maintenance: Production
Completed - The scheduled maintenance has been completed.
May 31, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 09:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that there is an upcoming infrastructure maintenance will be deployed across all Ellucian CRM products for production environments. The infrastructure maintenance is for security patching and does not require your institution to engage, configure, or test as there are no new features being released or corrected. This notification details the maintenance timeline and planned work.

Window:
***Asia Pacific Customers****
Starting Wednesday, 31 May 2023, at 11:00 PM AEST and concluding on Thursday, 1 June 2023 at 11:00 AM AEST.

IMPACT: There is no expected downtime during the infrastructure maintenance, however, you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED: There is no action required at this time, this announcement is informational.

Should you encounter any issues after the infrastructure maintenance, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
May 26, 13:10 EDT
Ethos Integration Maintenance Notice – (AU region only)
Completed - The scheduled maintenance has been completed.
May 31, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 10:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** Asia Pacific region only **
Thursday, June 1 2023 at 12:00 a.m. AEST to Thursday, June 1 2023 at 2:00 a.m. AEST

Activity: Deploy release in the Test and Production environments.

Impact: No downtime is expected during this release.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=54422c094747219093747965d36d4306

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
May 26, 16:04 EDT
Maintenance Notification Ellucian Intelligent Learning Platform 5.7.1.1 - Non-Production Environment (APAC)
Completed - The scheduled maintenance has been completed.
May 31, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 10:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that HotFix 5.7.1.1 for Ellucian Intelligent Learning Platform will be deployed in the Non-Production environment. This notification details the maintenance timeline and planned work.
 
Window:
** Asia Pacific region only **
Thursday, 1st June 2023 @ 12:00 a.m. AEST to Thursday, 1st June 2023 @ 1:00 a.m. AEST

NOTE: Deployment to Production is currently scheduled for 6/2/2023.

Activity: Deploy release in the Non-Production environment.
 
Impact: ILP SaaS 5.X Non-Production environment will be unavailable during the maintenance window.
 
Documentation: Release documentation for 5.7.1.1 can be found on the Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=578fa866478f21d024ade731e36d439e

Dependencies: None
 
Customer Action: There is no action required by Customers. This announcement is for informational purposes only
 
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
 
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
 
Thank You,
Ellucian Cloud Services Team
May 30, 11:03 EDT
Ellucian CRM SaaS Infrastructure Maintenance: Production
Completed - The scheduled maintenance has been completed.
May 31, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 20:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that there is an upcoming infrastructure maintenance will be deployed across all Ellucian CRM products for production environments. The infrastructure maintenance is for security patching and does not require your institution to engage, configure, or test as there are no new features being released or corrected. This notification details the maintenance timeline and planned work.

Window:
*** United States, and Canada customers ***
Starting Tuesday, 30 May 2023, at 8:00 PM Eastern and concluding on Wednesday, 31 May 2023, at 8:00 AM Eastern.

IMPACT: There is no expected downtime during the infrastructure maintenance, however, you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED: There is no action required at this time, this announcement is informational.

Should you encounter any issues after the infrastructure maintenance, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.


Thank you,
Ellucian Cloud Team
May 26, 13:18 EDT
Ellucian CRM SaaS Mantenimiento de Infraestructura: Producción
Completed - The scheduled maintenance has been completed.
May 31, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 20:01 EDT
Scheduled - SERVICIOS EN LA NUBE DE ELLUCIAN

Tenga en cuenta que se implementará un próximo mantenimiento de la infraestructura en todos los productos de Ellucian CRM para entornos de producción. El mantenimiento de la infraestructura es para parches de seguridad y no requiere que su institución participe, configure o pruebe, ya que no se lanzan ni corrigen nuevas funciones. Esta notificación detalla el cronograma de mantenimiento y el trabajo planificado.

Ventana:
***Clientes latinoamericanos****
A partir del martes 30 de mayo de 2023 a las 8:00 p. m., hora del este, y hasta el miércoles 31 de mayo de 2023 a las 8:00 a. m., hora del este.

IMPACTO: No se espera tiempo de inactividad durante el mantenimiento de la infraestructura; sin embargo, es posible que experimente una lentitud intermitente o una desconexión ocasional de su entorno.

ACCIÓN REQUERIDA: No se requiere ninguna acción en este momento, este anuncio es informativo.

Si encuentra algún problema después del mantenimiento, comuníquese con la Línea de acción. Si tiene alguna pregunta o inquietud, comuníquese con su gerente de éxito del cliente. Si actualmente está implementando su solución Ellucian CRM, comuníquese con su Gerente de Proyecto.

Gracias,
Equipo de la nube de Ellucian
May 26, 13:12 EDT
Ellucian Quercus Upgrade 8.30.6.0 to the Non-Production Environment (APAC)
Completed - The scheduled maintenance has been completed.
May 31, 07:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 05:32 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus Upgrade 8.30.6.0 will be deployed to the Non-Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the APAC region only ***
Wednesday, 31st May - starting at 7:30 p.m. AEST and concluding on Wednesday, 31st May at 9:30 p.m. AEST.

NOTE: The Upgrade in Production is scheduled for Saturday, 3rd of June 2023.

Activity: Deploy Quercus Upgrade 8.30.6.0 to the Non-Production environment.

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link:
https://resources.elluciancloud.com/bundle/quercus_rel_aus_release_notes/page/c_83060_au_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Ellucian Cloud Services Team
May 30, 10:40 EDT
Ellucian CRM SaaS Infrastructure Maintenance: Production
Completed - The scheduled maintenance has been completed.
May 31, 02:02 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 14:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that there is an upcoming infrastructure maintenance will be deployed across all Ellucian CRM products for production environments. The infrastructure maintenance is for security patching and does not require your institution to engage, configure, or test as there are no new features being released or corrected. This notification details the maintenance timeline and planned work.

Window:
***European Customers****
Starting Tuesday, 30 May 2023, at 7:00 PM BST and concluding on Wednesday, 31 May 2023, at 7:00 AM BST.

IMPACT: There is no expected downtime during the infrastructure maintenance, however, you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED: There is no action required at this time, this announcement is informational.

Should you encounter any issues after the infrastructure maintenance, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
May 26, 13:11 EDT
Maintenance Notification Ellucian Workflow 2.0 - Production - US, CA regions.
Completed - The scheduled maintenance has been completed.
May 31, 02:02 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 20:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that maintenance update 2.2.0 for Ellucian Workflow 2.0 will be deployed in the Production environment for all United States, Canadian and European customers. This notification details the maintenance timeline and planned work.

Window:
** US and CA regions only**
Tuesday, 30 May 2023 at 8:00 p.m. Eastern to Wednesday, 31 May 2023 at 2:00 a.m. Eastern

Activity: Deploy release 2.2.0 into Ellucian Workflow Production environment

Impact: There will be downtime experienced in the 2.0 environment while the update is being deployed.

Documentation: Release documentation can be found on The Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=90bcf064476ae19008322172e36d437c

Client Action: None

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,

Your Ellucian Cloud Services Team
May 26, 12:02 EDT
Ellucian Quercus Upgrade 8.30.6.0 to the Non-Production Environment (EMEA)
Completed - The scheduled maintenance has been completed.
May 31, 00:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 20:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus Upgrade 8.30.6.0 will be deployed to the Non-Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the EMEA region only ***
Wednesday, 31st May - starting at 1:30 a.m. BST and concluding on Wednesday, 31st May at 5:30 a.m. BST.

NOTE: The Upgrade in Production is currently scheduled for Saturday, 3rd of June 2023.

Activity: Deploy Quercus Upgrade 8.30.6.0 to the Non-Production environment.

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link:
https://resources.elluciancloud.com/bundle/quercus_rel_release_notes/page/c_83060_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
May 30, 10:32 EDT
May 30, 2023
Maintenance Notification Ellucian Workflow 2.0 - Production - ME and EU regions.
Completed - The scheduled maintenance has been completed.
May 30, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 20:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that maintenance update 2.1.7 for Ellucian Workflow 2.0 will be deployed in the Production environment for all Middle Eastern and European customers. This notification details the maintenance timeline and planned work.

Window:
** European region only**
Wednesday, 31 May 2023 at 1:00 a.m. BST to Wednesday, 31 May 2023 at 4:00 a.m. BST

** Middle Eastern Region **
Wednesday, 31 May 2023 4:00 a.m. GST to Wednesday, 31 May 2023 at 7:00 a.m. GST

Activity: Deploy release 2.2.0 into Ellucian Workflow Production environment

Impact: There will be downtime experienced in the 2.0 environment while the update is being deployed.

Documentation: Release documentation can be found on The Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=90bcf064476ae19008322172e36d437c

Client Action: None

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,

Your Ellucian Cloud Services Team
May 26, 12:01 EDT
Maintenance Notification Ellucian Workflow 2.0 - Production - AU Customers Only.
Completed - The scheduled maintenance has been completed.
May 30, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 13:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that maintenance update 2.1.7 for Ellucian Workflow 2.0 will be deployed in the Production environment for all Australian customers. This notification details the maintenance timeline and planned work.

Window:
** Australian region only**
Wednesday, 31 May 2023 at 3:00 a.m. AEST to Wednesday, 31 May 2023 at 6:00 a.m. AEST

Activity: Deploy release 2.2.0 into Ellucian Workflow 2.0 Production environment.

Impact: There will be downtime experienced in the 2.0 environment while the update is being deployed.

Documentation: Release documentation can be found on The Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=90bcf064476ae19008322172e36d437c

Client Action: None

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,

Your Ellucian Cloud Services Team
May 26, 12:00 EDT
Ellucian Experience - Test Environment - Maintenance Notification all regions
Completed - The scheduled maintenance has been completed.
May 30, 12:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 10:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ellucian Experience will be deployed in the Test environment. This notification details the maintenance timeline and planned work.

Window: Tuesday, 30 May 2023 at 10:00 am to Tuesday, 30 May 2023 at 12:00 pm Eastern

Note: This update will be deployed to the Production environment on Thursday, 1 June 2023.

Impact: Downtime is not expected during this release, but performance may be decreased during the deployment window.

Documentation: Release details can be found within the Ellucian Documentation site:
https://resources.elluciancloud.com/bundle/ellucian_experience_rel_release_notes/page/c_rel_notes_1_57_experience.html

Customer Action: No customer actions are required for this release.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,

Your Ellucian Cloud Services Team
May 26, 16:02 EDT
May 29, 2023

No incidents reported.

May 28, 2023
Ellucian Elevate Upgrade 8.30.5.0 to the Production Environment
Completed - The scheduled maintenance has been completed.
May 28, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 20:31 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Elevate Upgrade 8.30.5.0 will be deployed to the Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the US only ***
Saturday, 27th May - starting at 11:30 p.m. Eastern and concluding on Sunday, 28th May at 3:30 a.m. Eastern.

*** This notification is for our customers in the US2 only *** ( ACCS schools only)
Sunday, 28th May- starting at 4:00 a.m. Eastern and concluding on Sunday, 28th May at 7:00 a.m. Eastern

*** This notification is for our customers in the Canada region only ***
Saturday, 27th May - starting at 8:30 p.m. Eastern and concluding on Saturday, 27th May at 10:30 p.m. Eastern.

Activity: Deploy Elevate Upgrade 8.30.5.0 to the Production environment.

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link :
https://resources.elluciancloud.com/bundle/elevate_rel_release_notes/page/c_83050_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Ellucian Cloud Services Team
May 25, 09:02 EDT
May 27, 2023
Ellucian Quercus Upgrade 8.30.5.0 to the Production Environment (EMEA)
Completed - The scheduled maintenance has been completed.
May 27, 00:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 20:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus Upgrade 8.30.5.0 will be deployed to the Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the EMEA region only ***
Saturday, 27th May - starting at 1:30 a.m. BST and concluding on Saturday, 27th May at 5:30 a.m. BST.

Activity: Deploy Quercus Upgrade 8.30.5.0 to the Production environment.

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link:
https://resources.elluciancloud.com/bundle/quercus_rel_release_notes/page/c_83050_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
May 24, 14:01 EDT
May 26, 2023
Ellucian Quercus Upgrade 8.30.5.0 to the Production Environment (APAC)
Completed - The scheduled maintenance has been completed.
May 26, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 09:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus Upgrade 8.30.5.0 will be deployed to the Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the APAC region only ***
Friday, 26th May - starting at 11:00 p.m. AEST and concluding on Saturday, 27th May at 1:00 a.m. AEST.

Activity: Deploy Quercus Upgrade 8.30.5.0 to the Production environment.

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link:
https://resources.elluciancloud.com/bundle/quercus_rel_aus_release_notes/page/c_83050_au_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Ellucian Cloud Services Team
May 24, 14:01 EDT
May 25, 2023
Notificación de lanzamiento principal: Ellucian CRM Recruit 6.7 No Producción
Completed - The scheduled maintenance has been completed.
May 25, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 09:00 EDT
Scheduled - SERVICIOS EN LA NUBE DE ELLUCIAN
Tenga en cuenta que próximamente habrá un lanzamiento importante para los entornos de no producción de Ellucian CRM Recruit. Esta notificación detalla el cronograma de mantenimiento y el trabajo planificado.

PERÍODO DE LANZAMIENTO PRINCIPAL DIRIGIDO A NO PRODUCCIÓN:
Ellucian CRM Recruit 6.7, del 25 de mayo al 6 de junio de 2023

Su fecha y hora específicas se compartirán directamente con usted a través de su correo electrónico de distribución de Ellucian CRM después de este mensaje en la semana del 8 de mayo de 2023.

Si no recibe un correo electrónico directo que describa la fecha y la hora específicas de su lanzamiento principal, comuníquese con su Gerente de Éxito del Cliente. Si es un cliente implementador, comuníquese con su gerente de proyecto de Ellucian.

Nota: tenga en cuenta que todas las comunicaciones futuras relacionadas con los principales lanzamientos de su solución de CRM se enviarán a su distribución de correo electrónico. La página de estado de Ellucian solo se utilizará para notificaciones de cortes.

INFORMACIÓN DE PUBLICACIÓN:
Cuando esté disponible, la vista previa del lanzamiento se puede encontrar en Comunidades aquí:
https://elluciansupport.service-now.com/esc?id=community_forum&sys_id=5f3349abdb4f5c50c23a3cae7c96194d

Los detalles sobre las mejoras y los defectos relacionados dentro de esta versión principal se pueden encontrar aquí:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=7b00d42387e355dc6fd864ed0ebb3595

Cuando estén disponibles, las notas de la versión se pueden encontrar aquí:
https://resources.elluciancloud.com/bundle/crm_recruit_rel_release_notes/page/c_crm_recruit_release_notes.html

PRUEBAS DE ACEPTACIÓN DEL USUARIO:
Dada la flexibilidad para configurar Ellucian CRM para satisfacer sus necesidades comerciales, se espera que las operaciones comerciales actuales se prueben después de todas las versiones principales de Ellucian CRM. El objetivo de la prueba es verificar que las operaciones comerciales actuales no estén obstaculizadas. La funcionalidad de la nueva función debe configurarse y puede configurarse después del lanzamiento principal.

Si encuentra problemas después de este lanzamiento principal, comuníquese con la Línea de acción. Si tiene alguna pregunta o inquietud, comuníquese con su gerente de éxito del cliente. Si actualmente está implementando su solución Ellucian CRM, comuníquese con su Gerente de Proyecto.

Gracias,
Equipo de la nube de Ellucian
May 5, 08:02 EDT
Ellucian CRM Major Release Notification: Ellucian CRM Recruit 6.7 Non-Production
Completed - The scheduled maintenance has been completed.
May 25, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 09:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that there is an upcoming major release for Ellucian CRM Recruit Non-Production environment(s). This notification details the maintenance timeline and planned work.

TARGETED NON-PRODUCTION MAJOR RELEASE WINDOW:
Ellucian CRM Recruit 6.7, 25 May-6 June, 2023

Your specific date and time will be shared directly with you via your Ellucian CRM distribution email following this message on the week of May 8, 2023.

If you do not receive a direct email outlining your specific major release date and time, please contact your Customer Success Manager. If you are an implementing customer, please contact your Ellucian Project Manager.

Note: Please be advised that all future communications regarding Major Releases for your CRM solution will be sent to your email distribution. The Ellucian Status Page will only be utilized for outage notifications.

RELEASE INFORMATION:
When available, the launch preview may be found on Communities here:
https://elluciansupport.service-now.com/customer_center?id=community_forum&sys_id=5f3349abdb4f5c50c23a3cae7c96194d

Details about Related Enhancement and Defects within this major release, may be found here:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=7b00d42387e355dc6fd864ed0ebb3595

When available, Release notes can be found here:
https://resources.elluciancloud.com/bundle/crm_recruit_rel_release_notes/page/c_crm_recruit_release_notes.html

USER ACCEPTANCE TESTING:
Given the flexibility to configure Ellucian CRM to fit your business needs, it is expected that current business operations are tested after all Ellucian CRM major releases. The goal of the testing is to verify that current business operations are unimpeded. New feature functionality must be configured and may be configured after the major release.

Should you encounter issues after this major release, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
May 5, 08:04 EDT
Ellucian CRM Major Release Notification: Ellucian CRM Advance 3.6 Production
Completed - The scheduled maintenance has been completed.
May 25, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 08:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that there is an upcoming major release for Ellucian CRM Advance Production. This notification details the maintenance timeline and planned work.

TARGETED PRODUCTION MAJOR RELEASE WINDOW:

Ellucian CRM Advance 3.6, 22 May 2023-25 May 2023

Your specific date and time will be shared directly with you via your Ellucian CRM distribution email following this message on the week of May 1, 2023.

If you do not receive a direct email outlining your specific major release date and time, please contact your Customer Success Manager. If you are an implementing customer, please contact your Ellucian Project Manager.

Note: Please be advised that all future communications regarding Major Releases for your CRM solution will be sent to your email distribution. The Ellucian Status Page will only be utilized for outage notifications.

RELEASE INFORMATION:
When available, the launch preview may be found on Communities here:
https://elluciansupport.service-now.com/esc?id=community_blog&sys_id=b8d2b600471eedd0f5f35555d36d43e8&view_source=featuredList

Release notes can be found here:
https://resources.elluciancloud.com/bundle/crm_advance_rel_release_notes_d_advance/page/c_release_3_6.html

USER ACCEPTANCE TESTING:
Given the flexibility to configure Ellucian CRM to fit your business needs, it is expected that current business operations are tested after all Ellucian CRM major releases. The goal of the testing is to verify that current business operations are unimpeded. New feature functionality must be configured and may be configured after the major release.

Should you encounter issues after this major release, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,

Ellucian Cloud Team
Apr 27, 08:38 EDT
ILP Degraded Performance
Resolved - Message processing for the Ellucian ILP 5 service has been restored. Ellucian engineers will continue to monitor the service, but transactions are now being processed.
May 25, 18:22 EDT
Update - We are continuing to investigate this issue.
May 25, 17:49 EDT
Investigating - Status page update: Ellucian ILP 5 is experiencing message processing delays for some customers, generally for bulk jobs. Ellucian engineers are researching the issue and will provide further updates.
May 25, 17:41 EDT
Colleague SaaS T2 - Release Updates - Production - May 24, 2023
Completed - The scheduled maintenance has been completed.
May 25, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 21:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T2 Release Updates will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T2 Release Updates will be deployed in Production on May 24, 2023.

Windows:
Eastern Time Zone - May 24 from 9:00 PM to 11:59 PM
Central/Mountain Time Zone - May 24 from 9:00 PM to 11:59 PM
Pacific Time Zone - May 24 from 9:00 PM to 11:59 PM
Samoa Standard Time - May 24 from 9:00 PM to 11:59 PM

*In regions that don't observe daylight savings, please adjust the times above accordingly.

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=df2f61cf47696594f5f35555d36d4322

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
May 23, 12:03 EDT
Ellucian Elevate Upgrade 8.30.5.0 to the Non-Production Environment
Completed - The scheduled maintenance has been completed.
May 25, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 20:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Elevate Upgrade 8.30.5.0 will be deployed to the Non-Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the US only ***
Wednesday, 24th May - starting at 11:30 p.m. Eastern and concluding on Thursday, 25th May at 3:30 a.m. Eastern.

*** This notification is for our customers in the US2 only *** ( ACCS schools only)
Thursday, 25th May- starting at 4:00 a.m. Eastern and concluding on Thursday, 25th May at 7:00 a.m. Eastern.

*** This notification is for our customers in the Canada region only ***
Wednesday, 24th May - starting at 8:30 p.m. Eastern and concluding on Wednesday, 24th May at 10:30 p.m. Eastern.

NOTE: The Upgrade in Production is scheduled for Sunday, 28th of May 2023.

Activity: Deploy Elevate Upgrade 8.30.5.0 to the Non-Production environment.

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link :
https://resources.elluciancloud.com/bundle/elevate_rel_release_notes/page/c_83050_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Ellucian Cloud Services Team
May 23, 11:06 EDT
Banner SaaS May, 2023 Release - Release 23.05.00-Tier 2 Production
Completed - The scheduled maintenance has been completed.
May 25, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 00:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the following Ellucian Banner SaaS May, 2023 Release 23.05.00-Tier2 will be deployed on the Production environments. This notification details the maintenance timeline and planned work.

Window: May 25th 2023, 12:30 AM to May 25th 2023, 5:00 AM Eastern

Impact: The Production environment will be unavailable during the maintenance window.

Release 23.05.00:
Banner - Faculty and Advisor Self-Service - Overall Banner Faculty and Advisor Self-Service 9.20.2

Banner - Financial Aid BA FIN AID 8.44.2.1
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=38c2e52b47316d5408322172e36d4316

Banner - General BA GENERAL 9.3.25.1
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=2f0ee40d47d62d1424ade731e36d43a6

Banner - General BA GENERAL 8.15.1
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=5ffc322a87b129940fc5db583cbb35ba

Banner - General - Admin Common BA GEN ADMIN COMMON 9.3.30.1
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=5ffc322a87b129940fc5db583cbb35ba

Banner - General - Business Process APIs BA GEN BUS PROC API 9.3.31.1
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=fd9908974792691024ade731e36d43b4

Banner - General - DB Upgrade BA GENERAL CMN DB 9.30.0.1
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=eea76c8547562d1424ade731e36d4363

Banner - General - Security BA GENERAL ACCESS MGMT 9.3.22.1
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=8f2a801b4792691024ade731e36d438c

Banner - General - Self-Service Overall BA GENERAL SELF-SERVICE 9.13.2
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=94cd627b871169900fc5db583cbb3579

Banner - Human Resources BA HR 9.3.25.2

Banner - Human Resources - Regulatory BA HR Tax Update #310
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=dc4884fb4742e5d0f5f35555d36d4337

Banner - SC California CALBSTU Student BA CALBSTU 9.3.29.2
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=566dd69247aa251408322172e36d4357

Banner - Student - Overall Banner Student 8.26.2

Banner - Student Self-Service - Overall Banner Student Self-Service 9.22.2
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=e1e38b5f97bd2118ebc2bdcfe153afe8

Banner - Web General BA WWW-GEN 8.8.1

Banner - Web Tailor - Overall BA WWW-TALR 8.10.1

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager.

Your Ellucian Cloud Services Team
May 23, 14:02 EDT
Maintenance Notification Ellucian Workflow 1.X - Test - US and CA regions.
Completed - The scheduled maintenance has been completed.
May 25, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 20:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that maintenance update 1.38.2 for Ellucian Workflow will be deployed in the Test environment for all United States and Canadian customers. This notification details the maintenance timeline and planned work.

Window:
** US and CA regions only**
Wednesday, 24 May 2023 @ 8 p.m. Eastern to Thursday, 25 May 2023 @ 2:00 a.m. Eastern

Activity: Deploy 1.38.2 release into Ellucian Workflow Test environment

Note: This Maintenance Update will be deployed in Production on Wednesday, 7 June 2023.

Impact: There will be downtime experienced in the test environment while the update is being deployed.

Documentation: Release documentation can be found on The Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=3c0309ea47b66d18f5f35555d36d432b

Client Action: None

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
May 19, 13:01 EDT
May 24, 2023
Maintenance Notification Ellucian Workflow 1.X - Test - ME and UK regions only.
Completed - The scheduled maintenance has been completed.
May 24, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 20:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that maintenance update 1.38.2 for Ellucian Workflow will be deployed in the Test environment for all Middle Eastern and European customers. This notification details the maintenance timeline and planned work.

Window:
** European region only**
Thursday, 25 May 2023 @ 1:00 a.m. BST to Thursday, 25 May 2023 @ 4:00 a.m. BST

** Middle Eastern region only**
Thursday, 25 May 2023 @ 4:00 a.m. GST to Thursday, 25 May 2023 @ 7:00 a.m. GST

Activity: Deploy 1.38.2 release into Ellucian Workflow Test environment

Note: This Maintenance Update will be deployed in Production on Thursday, 8 June 2023.

Impact: There will be downtime experienced in the test environment while the update is being deployed.

Documentation: Release documentation can be found on The Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=3c0309ea47b66d18f5f35555d36d432b

Client Action: None

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
May 19, 13:01 EDT
Maintenance Notification Ellucian Workflow 1.X - Test - AU Customers Only
Completed - The scheduled maintenance has been completed.
May 24, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 14:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update 1.38.2 for Ellucian Workflow will be deployed in the Test environment for all Australian customers. This notification details the maintenance timeline and planned work.

Window:
** Australian region only**
Thursday, 25 May 2023 @ 4:00 a.m. AEST to Thursday, 25 May 2023 @ 7:00 a.m. AEST

Activity: Deploy release 1.38.2 into Ellucian Workflow Test environment

Note: This Maintenance Update will be deployed in Production on Thursday, 8 June 2023.

Impact: There will be downtime experienced in the Test environment while the update is being deployed.

Documentation: Release documentation can be found on The Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=3c0309ea47b66d18f5f35555d36d432b

Client Action: None

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
May 19, 13:01 EDT
Ellucian Insights Maintenance Update
Completed - The scheduled maintenance has been completed.
May 24, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 22:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Insights will be deployed in all environments. This notification details the maintenance timeline and planned work.

Window: Tuesday, 23 May 2023 at 10:00 p.m. to Wednesday, 24 May 2023 at 8:00 a.m. Eastern

Activity: Deploy release in all environments.

Impact: There is no downtime expected during the upgrade window.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://resources.elluciancloud.com/bundle/ellucian_insights_rel_release_notes/page/c_release_notes_insights_100.html

Dependencies: None.

Client Action: A full load will need to be run after the upgrade.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
May 22, 14:00 EDT
Ellucian Quercus Upgrade 8.30.5.0 to the Non-Production Environment (APAC)
Completed - The scheduled maintenance has been completed.
May 24, 07:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 05:31 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus Upgrade 8.30.5.0 will be deployed to the Non-Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the APAC region only ***
Wednesday, 24th May - starting at 7:30 p.m. AEST and concluding on Wednesday, 24th May at 9:30 p.m. AEST.

NOTE: The Upgrade in Production is scheduled for Friday, 26th of May 2023.

Activity: Deploy Quercus Upgrade 8.30.5.0 to the Non-Production environment.

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link:
https://resources.elluciancloud.com/bundle/quercus_rel_aus_release_notes/page/c_83050_au_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Ellucian Cloud Services Team
May 23, 11:02 EDT
Ellucian Quercus Upgrade 8.30.5.0 to the Non-Production Environment (EMEA)
Completed - The scheduled maintenance has been completed.
May 24, 00:31 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 20:30 EDT
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus Upgrade 8.30.5.0 will be deployed to the Non-Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the EMEA region only ***
Wednesday, 24th May - starting at 1:30 a.m. BST and concluding on Wednesday, 24th May at 5:30 a.m. BST.

NOTE: The Upgrade in Production is currently scheduled for Saturday, 27th of May 2023.

Activity: Deploy Quercus Upgrade 8.30.5.0 to the Non-Production environment.

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link:
https://resources.elluciancloud.com/bundle/quercus_rel_release_notes/page/c_83050_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
May 23, 11:06 EDT
Ethos Data Access Maintenance Release - Production Environment - US, CA and EU Regions Only
Completed - The scheduled maintenance has been completed.
May 24, 00:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 21:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ethos Data Access will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window:
** US and CA Regions *
Tuesday, 23 May at 09:00 PM Eastern to Wednesday, 24 May at 12:00 AM Eastern

** EU Region **
Wednesday, 24 May at 2:00 AM BST to Wednesday, 24 May at 5:00 AM BST

Activity: Deploy release in the Production environment.

Documentation: Release documentation can be found on the Ellucian Customer Center
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=8fb4cc064796ad54f5f35555d36d4381

Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads or Analytics loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.
​
Dependencies: None
​
Customer Action: There is no action required by customers. This announcement is for informational purposes only.
​
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
​
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
​
Thank You,
Your Ellucian Cloud Services Team
May 19, 14:08 EDT
Ellucian Experience – Informational Notice Production Environment (US, CA and EU regions)
Completed - The scheduled maintenance has been completed.
May 24, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 21:01 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing support for customers using Ethos Data Access we are continuing to deliver fixes for critical issues as needed. This notification details the maintenance timeline and planned work.

** US and CA Regions *
Tuesday, 23 May at 09:00 PM Eastern to Wednesday, 24 May at 12:00 AM Eastern

** EU Region **
Wednesday, 24 May at 2:00 AM BST to Wednesday, 24 May at 5:00 AM BST

Activity: Deploy Data Access upgrade in the Production Environment.

Impact: The Data Access environment will be unavailable during the maintenance window. Experience customers who try to access the Housing Card will receive a message instructing them to contact their admin. Experience customers who have developed any extensions using Data Access will be unable to access those extensions during the maintenance window.

Dependencies: None

Customer Action: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
May 19, 14:02 EDT
May 23, 2023
Ethos Data Access Maintenance Release - Production Environment – AU Region Only
Completed - The scheduled maintenance has been completed.
May 23, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 09:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ethos Data Access will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

​​Window:
** AU Region **
Tuesday, 23 May at 11:00 PM AEST to Wednesday, 24 May 2023 at 1:00 AM AEDT ​
Activity: Deploy release in the Production environment.

Documentation: Release documentation can be found on the Ellucian Customer Center
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=8fb4cc064796ad54f5f35555d36d4381

Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads or Analytics loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.

​Dependencies: None

​Customer Action: There is no action required by customers. This announcement is for informational purposes only.

​Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

​Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
​
Thank You,
Your Ellucian Cloud Services Team
May 19, 14:03 EDT
Colleague SaaS T3 - Release Updates - Production - May 22, 2023
Completed - The scheduled maintenance has been completed.
May 23, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 21:00 EDT
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T3 Release Updates will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T3 Release Updates will be deployed in Production on May 22, 2023.

Windows:
Eastern Time Zone - May 22 from 9:00 PM to 11:59 PM
Central/Mountain Time Zone - May 22 from 9:00 PM to 11:59 PM
Pacific Time Zone - May 22 from 9:00 PM to 11:59 PM
Samoa Standard Time - May 22 from 9:00 PM to 11:59 PM

*In regions that don't observe daylight savings, please adjust the times above accordingly.

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=7b8d667e976a6554d5723ba71153afc2
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=8d6abe729775add0d5723ba71153af06
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=abd0f2fe97aa6554d5723ba71153af45

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes. Please review and adjust scheduled jobs as necessary.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
May 19, 12:00 EDT
May 22, 2023
May 21, 2023

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