Ellucian Cloud Status

Ellucian Analytics Maintenance – Production Environment – All regions

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 20:00 EST

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Maintenance release 2020.4.1.0 for Ellucian Analytics will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window: Thursday, 4 March 2021 at 8:00 pm to Friday, 5 March 2021 at 6:00 am Eastern
Impact: Ellucian Analytics will be unavailable during the maintenance window. Load and Refresh jobs running will not be impacted and can remain running or scheduled.
Release documentation can be found on the Ellucian Customer Center :
https://ellucian.force.com/clients/a111M00000R1CUd

Please see the Ellucian Analytics Release Notes for Release 2020.4.1.0
https://resources.elluciancloud.com/bundle/ellucian_analytics_rel_release_notes/page/c_analytics_release_notes.html
Dependencies: None.
Pre Release-Customer Action: Please make sure no Analytics Load Pipeline jobs are in progress nor scheduled to begin during the maintenance window. While Analytics Refresh Pipeline jobs may run during the maintenance window, any job errors during the maintenance window should be ignored as all data will be refreshed during the next successful refresh job.
Post Release-Customer Action: As a result of this release, customers utilizing Finance content must take the specified required actions.
In Ellucian Analytics, run the Analytics Load Pipeline job for the Finance domain.
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
Thank You,
Your Ellucian Cloud Services Team

About This Site

Ellucian Cloud planned maintenance or unplanned service impacting events affecting multiple client production systems are announced and logged on this page.

To report production system outages or request immediate attention of the Ellucian Enterprise Operations Center (EOC) please call:
+1 (844) 358-7222 (US/Canada Toll Free) or +1 (407) 215-3970 (International Toll), Use Prompt 3

Application Hosting Services (AHS) Operational

Ellucian SaaS Operational

Ellucian Banner SaaS Operational

Ellucian Colleague SaaS Operational

Ellucian Advance (APAC) Operational

Ellucian Advance (EMEA) Operational

Ellucian Advance (LAC) Operational

Ellucian Advance Operational

Ellucian Advise (APAC) Operational

Ellucian Advise (EMEA) Operational

Ellucian Advise (LAC) Operational

Ellucian Advise Operational

Ellucian Elevate Operational

Ellucian eTranscripts Operational

Ellucian Experience Operational

Ellucian Mobile Cloud Operational

Ellucian Recruit (APAC) Operational

Ellucian Recruit (EMEA) Operational

Ellucian Recruit (LAC) Operational

Ellucian Recruit Operational

Ellucian Quercus (EMEA) Operational

Ellucian Quercus (APAC) Operational

Ellucian Intelligent Learning Platform 4.X - APAC Operational

Ellucian Intelligent Learning Platform 4.X - EMEA Operational

Ellucian Intelligent Learning Platform 4.X - United States/Canada/Latin America Operational

Ellucian Intelligent Learning Platform 5.X - APAC Operational

Ellucian Intelligent Learning Platform 5.X - EMEA Operational

Ellucian Intelligent Learning Platform 5.X - United States/Canada/Latin America Operational

Ellucian Theme Editor Operational

Ellucian Workflow - U.S. Operational

Ellucian Workflow - Australia Operational

Ellucian Workflow - Canada Operational

Ellucian Workflow - Europe Operational

Ellucian Ethos Platform Under Maintenance

Ellucian Analytics - Canada Under Maintenance

Ellucian Analytics - Europe Under Maintenance

Ellucian Analytics - U.S. Under Maintenance

Ethos Data Access - Australia Operational

Ethos Data Access - Canada Operational

Ethos Data Access - Europe Operational

Ethos Data Access - U.S. Operational

Ethos Extend Operational

Ethos Integration - Australia Operational

Ethos Integration - Canada Operational

Ethos Integration - Europe Operational

Ethos Integration - U.S. Operational

Monitoring Operational

AWS Health Status Operational

AWS ec2-us-east-1 Operational

AWS ec2-us-west-2 Operational

AWS ec2-eu-west-1 Operational

AWS ec2-ca-central-1 Operational

AWS rds-us-east-1 Operational

AWS rds-us-west-2 Operational

AWS rds-eu-west-1 Operational

AWS rds-ca-central-1 Operational

AWS s3-us-standard Operational

AWS route53 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 5, 2021

Colleague SaaS T3 - Release Updates - Non-Production

Completed - The scheduled maintenance has been completed.
Mar 5, 04:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 21:00 EST

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T3 Release Updates will be deployed in the Non-Production environments. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T3 Release Updates will be deployed in Non-Production on March 4, 2021 starting at 9:00 PM. The same update will be deployed in Production on March 8, 2021. You will receive a different notification for Production.

Windows:
Eastern Time Zone - from March 4, from 9:00 PM to March 5, 2021, at 4:00 AM
Central/Mountain Time Zone - from March 4 from 9:00 PM to March 5, 2021 at 3:00 AM
Pacific Time Zone - from March 4 from 9:00 PM to March 5, 2021 at 1:00 AM

Documentation: Please refer to the following articles for the details in this release:
https://ellucian.force.com/clients/a111M00000R199r

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Mar 3, 12:17 EST

Mar 4, 2021

Ellucian Experience - Production Environment - Maintenance Notification

Completed - The scheduled maintenance has been completed.
Mar 4, 23:59 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 22:00 EST

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ellucian Experience will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window: Thursday, 4 March 2021 at 10:00 pm to Thursday, 4 March 2021 at 11:59 pm Eastern

Impact: Downtime is not expected during this release, but performance may be decreased during the deployment widow.

Documentation: Release details can be found within the Ellucian Documentation site:
https://resources.elluciancloud.com/bundle/ellucian_experience_rel_release_notes/page/c_ellucian_experience_release_notes.html

Customer Action: No customer actions are required for this release.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Mar 2, 13:06 EST

Ellucian CRM SaaS Maintenance Update: Ellucian CRM Advance Prod (APAC)

Completed - The scheduled maintenance has been completed.
Mar 4, 11:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 09:00 EST

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis.

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this update can be found here:
https://ellucian.force.com/clients/s/releases/a111M00000R1o4B/crm-advance-march-2021-maintenance-update

WINDOW:
*** Australia customers ***
Starting Friday, 5 March 2021 at 1:00 AM AEDT and concluding by Friday, 5 March 2021 at 3:00 AM AEDT

IMPACT:
This MU only impacts Ellucian CRM Advance Prod environments in the APAC region. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
Mar 2, 19:25 EST

Ethos Integration Maintenance Update – (EU, US and Canada)

Completed - The scheduled maintenance has been completed.
Mar 4, 00:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 21:00 EST

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** US & Canada regions **
Wednesday, 3 March 2021 at 9:00 p.m. to Thursday, 4 March 2021 at 12:00 a.m. Eastern

** EU region **
Thursday, 4 March 2021 at 2:00 a.m. GMT to Thursday, 04 March 2021 at 5:00 a.m. GMT

Activity: Deploy release in the Test and Production environments.

Impact: The application will not be accessible during the maintenance window.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://ellucian.force.com/clients/a111M00000R1m2R

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Feb 26, 13:00 EST

Maintenance Notification Ellucian Workflow - Production - US, CA, UK regions.

Completed - The scheduled maintenance has been completed.
Mar 4, 00:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 20:02 EST

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a maintenance update for Ellucian Workflow will be deployed in the Production environment for all United States customers. This notification details the maintenance timeline and planned work.
Window:
** US and CA regions only**
Wednesday, 3 March 2021 at 8 p.m. Eastern to Thursday, 4 March 2021 at 12:00 a.m. Eastern
** European region only**
Thursday, 4 March 2021 at 1:00 a.m. GMT to Thursday, 4 March 2021 at 7:00 a.m. GMT
Activity: Deploy release into Ellucian Workflow Production environment

Impact: There will be downtime experienced while the update is being deployed.
Documentation: Release documentation can be found on The Ellucian Customer Center:
https://ellucian.force.com/clients/a111M00000R0vc4

Client Action: None
Dependencies: None
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Feb 24, 13:05 EST

Mar 3, 2021

Ellucian CRM SaaS Maintenance Update: Ellucian CRM Advance Prod

Completed - The scheduled maintenance has been completed.
Mar 3, 22:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 20:00 EST

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis.

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this update can be found here:
https://ellucian.force.com/clients/s/releases/a111M00000R1o4B/crm-advance-march-2021-maintenance-update

WINDOW:
*** United States and Canada customers ***
Starting Wednesday, March 3, 2021 at 8:00 PM EST and concluding by Wednesday, March 3, 2021 at 10:00 PM EST

IMPACT:
This MU only impacts Ellucian CRM Advance Prod environments in the United States and Canada regions. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
Mar 2, 19:24 EST

Ethos Data Access Infrastructure Maintenance

Completed - The scheduled maintenance has been completed.
Mar 3, 22:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 21:00 EST

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing efforts to optimize service, Ellucian needs to perform infrastructure maintenance on an underlying system in the Ethos Data Access Preview and Production environments.

Window:
** CA Region **
Wednesday, 3 March at 9:00 PM EST to Wednesday, 3 March at 10:00 PM EST

Window:
** EU Region **
Thursday, 4 March at 2:00 AM GMT to Thursday, 4 March at 3:00 AM GMT

Window:
** AU Region **
Thursday, 4 March at 1:00 PM AEDT (GMT+11) to Thursday, 4 March at 2:00 PM AEDT (GMT+11)

Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads or Analytics loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.

Dependencies: None.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Mar 2, 13:07 EST

Maintenance Notification Ellucian Workflow - Production - AU Customers Only.

Completed - The scheduled maintenance has been completed.
Mar 3, 13:00 EST

Update - Maintenance extended by an hour
Mar 3, 11:54 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 10:00 EST

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a maintenance update for Ellucian Workflow will be deployed in the Production environment for all Australian customers. This notification details the maintenance timeline and planned work.
Window:
** Australian region only**
Thursday, 4 March 2021 at 2:00 a.m. AEDT (GMT+11) to Thursday, 4 March 2021 at 4:00 a.m. AEDT (GMT+11)
Activity: Deploy release into Ellucian Workflow Production environment
Impact: There will be downtime experienced while the update is being deployed.
Documentation: Release documentation can be found on The Ellucian Customer Center:
https://ellucian.force.com/clients/a111M00000R0vc4

Client Action: None
Dependencies: None
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
Thank You,
Your Ellucian Cloud Services Team
Feb 24, 13:07 EST

Ethos Integration Maintenance Notice – (APAC)

Completed - The scheduled maintenance has been completed.
Mar 3, 11:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 10:00 EST

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** Asia Pacific region only **
Thursday, 04 March 2021 at 2:00 a.m. AEDT (GMT + 11) to Thursday, 04 March 2021 at 3:00 a.m. AEDT (GMT + 11)

Activity: Deploy release in the Test and Production environments.

Impact: The application will not be accessible during the maintenance window.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://ellucian.force.com/clients/a111M00000R1m2R

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Feb 26, 13:31 EST

Mar 2, 2021

Ellucian CRM SaaS Maintenance Update: Ellucian CRM Advance Non-Prod

Completed - The scheduled maintenance has been completed.
Mar 2, 16:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 14:00 EST

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis.

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this update can be found here:
https://ellucian.force.com/clients/s/releases/a111M00000R1o4B/crm-advance-march-2021-maintenance-update

WINDOW:
*** United States and Canada customers ***
Starting Tuesday, March 2, 2021 at 2:00 PM EST and concluding by Tuesday, March 2, 2021 at 4:00 PM EST

IMPACT:
This MU only impacts Ellucian CRM Advance Non-Prod environments in the United States and Canada regions. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
Mar 1, 16:08 EST

Ellucian CRM SaaS Maintenance Update: Ellucian CRM Advance Non-Prod (APAC)

Completed - The scheduled maintenance has been completed.
Mar 2, 16:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 14:00 EST

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis.

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this update can be found here:
https://ellucian.force.com/clients/s/releases/a111M00000R1o4B/crm-advance-march-2021-maintenance-update

WINDOW:
*** Australia customers ***
Starting Wednesday, 3 March 2021 at 06:00 AM AEDT and concluding by Wednesday, 3 March 2021 at 08:00 AM AEDT

IMPACT:
This MU only impacts Ellucian CRM Advance Non-Prod environments in the APAC region. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
Mar 1, 16:04 EST

Ellucian CRM SaaS Maintenance Update: Ellucian CRM Advance Non-Prod (EMEA)

Completed - The scheduled maintenance has been completed.
Mar 2, 16:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 14:00 EST

Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis.

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process.

Details about the CRs included in this update can be found here:
https://ellucian.force.com/clients/s/releases/a111M00000R1o4B/crm-advance-march-2021-maintenance-update

WINDOW:
*** Middle East customers ***
Starting Tuesday, 2 March 2021 at 11:00 PM GST and concluding by Wednesday, 3 March 2021 at 1:00 AM GST

IMPACT:
This MU only impacts Ellucian CRM Advance Non-Prod environments in the EMEA region. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
Mar 1, 16:03 EST

Banner SaaS Feb. 2021 (Tier 3) Regulatory Release - Release 21.2.1 to Production

Completed - The scheduled maintenance has been completed.
Mar 2, 07:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 1, 21:02 EST

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that the Ellucian Banner SaaS T3 Regulatory Release 21.2.1 will be deployed in the Production environments. This notification details the maintenance timeline and planned work.

The Ellucian Banner SaaS T3 February Regulatory Release 21.2.1 Updates will be deployed in Production on March 1st, 2021.

Window: March 1st 2021, 9:00 PM to March 2nd 2021, 7:00 AM Eastern

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

Release BA FINANCE 8.13.1.3 - https://ellucian.force.com/clients/a111M00000R0IGf
Summary - CFDA release for updates for 2020

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Feb 25, 10:00 EST

Mar 1, 2021

SU5369 Hotfix Update for the Ellucian Quercus (EMEA) PROD environment

Completed - The scheduled maintenance has been completed.
Mar 1, 15:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 1, 13:00 EST

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised the SU5369 Hotfix Update will be deployed to the PROD environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the EMEA region only ***
Monday 1st March - starting at 6:00 p.m. GMT and concluding on Monday 1st March at 8:00 p.m. GMT.

Activity: SU5369 Hotfix Update deployed to (PROD environment).

IMPACT: Impact: The PROD environment will be unavailable during the maintenance window.

Dependencies: None.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Feb 25, 10:01 EST

Ellucian Experience - Test Environment - Maintenance Notification

Completed - The scheduled maintenance has been completed.
Mar 1, 11:59 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 1, 10:00 EST

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ellucian Experience will be deployed in the Test environment. This notification details the maintenance timeline and planned work.

Window: Monday, 1 March 2021 at 10:00 am to Monday, 1 March 2021 at 11:59 am Eastern

Note: This update will be deployed to the Production environment on 3/4/2021.
Impact: Downtime is not expected during this release, but performance may be decreased during the deployment widow.

Documentation: Release details can be found within the Ellucian Documentation site:
https://resources.elluciancloud.com/bundle/ellucian_experience_rel_release_notes/page/c_ellucian_experience_release_notes.html

Customer Action: No customer actions are required for this release.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
Thank You,
Your Ellucian Cloud Services Team
Feb 23, 14:22 EST

SU5369 Hotfix Update for the Ellucian Quercus (APAC) PROD environment

Completed - The scheduled maintenance has been completed.
Mar 1, 11:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 1, 09:00 EST

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a SU5369 Hotfix Update will be deployed to the PROD environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the APAC region only ***
Tuesday 2nd March - starting at 1:00 a.m. AEDT and concluding on Tuesday 2nd March at 3:00 a.m. AEDT.

Activity: SU5369 Hot Fix deployed to (PROD environment).

IMPACT: Impact: The PROD environment will be unavailable during the maintenance window.

Dependencies: None.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Feb 25, 10:01 EST

SU5369 Hotfix Update for the Ellucian Elevate PROD environment

Completed - The scheduled maintenance has been completed.
Mar 1, 06:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 1, 00:00 EST

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a SU5369 Hotfix Update will be deployed to the PROD environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the US only ***
Monday 1st of March - starting at 4:00 a.m. Eastern and concluding on Monday 1st of March at 6:00 a.m. Eastern.

*** This notification is for our customers in the Canada region only ***
Monday 1st of March - starting at 12:00 a.m. Eastern and concluding on Monday 1st of March at 2:00 a.m. Eastern.

Activity: Deploy SU5369 Hotfix Update (PROD environment).

IMPACT: Impact: The PROD environment will be unavailable during the maintenance window.

Dependencies: None.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Feb 25, 10:00 EST

Feb 28, 2021

No incidents reported.

Feb 27, 2021

No incidents reported.

Feb 26, 2021

Ellucian Analytics – Test Environment – Maintenance Notification - All regions

Completed - The scheduled maintenance has been completed.
Feb 26, 06:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 20:00 EST

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that maintenance release 2020.4.1.0 for Ellucian Analytics will be deployed in the Test environment. This notification details the maintenance timeline and planned work.

Window: Thursday, 25 February 2021 at 8:00 PM Eastern to Friday, 26 February 2021 at 6:00 AM Eastern

Note: Maintenance release 2020.4.1.0 for Ellucian Analytics will be deployed to the Production environment on Thursday, 4 March 2021.
Documentation:
Release documentation can be found on the Ellucian Customer Center :
https://ellucian.force.com/clients/a111M00000R1CUd

Please see the Ellucian Analytics Release Notes for Release 2020.4.1.0
https://resources.elluciancloud.com/bundle/ellucian_analytics_rel_release_notes/page/c_analytics_release_notes.html
Dependencies: None.
Pre Release-Customer Action: Please make sure no Analytics Load Pipeline jobs are in progress nor scheduled to begin during the maintenance window. While Analytics Refresh Pipeline jobs may run during the maintenance window, any job errors during the maintenance window should be ignored as all data will be refreshed during the next successful refresh job.
Post Release-Customer Action: None
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Feb 19, 13:04 EST

Colleague SaaS T2 - Release Updates - Non-Production

Completed - The scheduled maintenance has been completed.
Feb 26, 04:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 21:00 EST

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T2 Release Updates will be deployed in the Non-Production environments. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T2 Release Updates will be deployed in Non-Production on February 25, 2021 starting at 9:00 PM. The same update will be deployed in Production on March 10, 2021. You will receive a different notification for Production.

Windows:
Eastern Time Zone - from February 25, from 9:00 PM to February 26, 2021, at 4:00 AM
Central/Mountain Time Zone - from February 25 from 9:00 PM to February 26, 2021 at 3:00 AM
Pacific Time Zone - from February 25 from 9:00 PM to February 26, 2021 at 1:00 AM

Documentation: Please refer to the following articles for the details in this release:
https://ellucian.force.com/clients/a111M00000R0SPQ

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Feb 23, 14:13 EST

Ethos Data Access Maintenance Release - Production Environment - US Region Only

Completed - The scheduled maintenance has been completed.
Feb 26, 02:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 20:00 EST

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ethos Data Access will be deployed in the Production environment. This notification details the maintenance timeline and planned work.
Window:
** US Region **
Thursday, 25 February at 08:00 PM Eastern to Friday, 26 February at 2:00 AM Eastern

Activity: Deploy release in the Production environment.

Documentation: Release documentation can be found on the Ellucian Customer Center
https://ellucian.force.com/clients/a111M00000R0gHh

Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads or Analytics loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.

Dependencies: None

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Feb 23, 14:15 EST

Ethos Data Access Maintenance Release - Production Environment - CA Region Only

Completed - The scheduled maintenance has been completed.
Feb 26, 00:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 20:01 EST

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ethos Data Access will be deployed in the Production environment. This notification details the maintenance timeline and planned work.
Window:
** CA Region **
Thursday, 25 February at 08:00 PM Eastern to Friday, 26 February at 12:00 AM Eastern

Activity: Deploy release in the Production environment.

Documentation: Release documentation can be found on the Ellucian Customer Center
https://ellucian.force.com/clients/a111M00000R0gHh

Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads or Analytics loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.

Dependencies: None

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Feb 23, 14:20 EST

Ethos Data Access Maintenance Release - Production Environment - EU Region Only

Completed - The scheduled maintenance has been completed.
Feb 26, 00:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 20:00 EST

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ethos Data Access will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window:
** EU Region **
Friday, 26 February 2020 at 01:00 AM GMT to Friday, 26 February 2020 at 5:00 AM GMT

Activity: Deploy release in the Production environment.
Documentation: Release documentation can be found on the Ellucian Customer Center
https://ellucian.force.com/clients/a111M00000R0gHh

Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads or Analytics loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.

Dependencies: None

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Feb 23, 14:19 EST

Feb 25, 2021

Ethos Data Access Maintenance Release - Production Environment – AU Region Only

Completed - The scheduled maintenance has been completed.
Feb 25, 12:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 08:02 EST

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ethos Data Access will be deployed in the Production environment. This notification details the maintenance timeline and planned work.
Window:
** AU Region **
Friday, 26 February at 12:00 AM AEDT (GMT+11) to Friday, 26 February at 4:00 AM AEDT (GMT+11)

Activity: Deploy release in the Production environment.

Documentation: Release documentation can be found on the Ellucian Customer Center
https://ellucian.force.com/clients/a111M00000R0gHh

Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads or Analytics loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.

Dependencies: None

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Feb 23, 14:17 EST

Ellucian Elevate Upgrade 8.22.0.4 - PROD Environment

Completed - The scheduled maintenance has been completed.
Feb 25, 08:01 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 00:01 EST

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Elevate 8.22.0.4 will be deployed to the PROD environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the US only ***
Thursday 25th of February - starting at 4:00 a.m. Eastern and concluding on Thursday 25th of February at 8:00 a.m. Eastern.

*** This notification is for our customers in the Canada region only ***
Thursday 25th of February - starting at 12:00 a.m. Eastern and concluding on Thursday 25th of February at 4:00 a.m. Eastern.

Activity: Deploy Elevate release 8.22.0.4 to the PROD environment.

Impact: The PROD environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on
https://resources.elluciancloud.com/bundle/elevate_rel_release_notes/page/c_82204_rel_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment, Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Feb 23, 08:58 EST

Banner SaaS Feb. 2021 (Tier 3) Regulatory Release - Release 21.2.1 to Non Production

Completed - The scheduled maintenance has been completed.
Feb 25, 07:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 21:01 EST

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that the Ellucian Banner SaaS T3 Regulatory Release 21.2.1 will be deployed on the Non-Production environments. This notification details the maintenance timeline and planned work.

The Ellucian Banner SaaS T3 February Regulatory Release 21.2.1 Updates will be deployed in Non-Production on February 24th, 2021. The same update is planned to be deployed in Production on Monday March 1st, 2021.

Window: February 24th 2021, 9:00 PM to February 25th 2020, 7:00 AM Eastern

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

Release BA FINANCE 8.13.1.3 - https://ellucian.force.com/clients/a111M00000R0IGf
Summary - CFDA release for updates for 2020

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Feb 23, 14:25 EST

Ellucian Intelligent Learning Platform 5.X - Production Environment (United States/Canada/Latin America) - Maintenance Notification

Completed - The scheduled maintenance has been completed.
Feb 25, 00:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 21:01 EST

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Intelligent Learning Platform 5.X application will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window:
** US & Canada regions **
Wednesday, 24 February 2021 at 9 p.m. Eastern to Thursday, 25 February 2021 at 12:00 a.m. Eastern

Activity: Deploy release in the Production environment

Impact: ILP SaaS 5.X Production environment will be unavailable during the maintenance window

Documentation: Release documentation can be found on the Ellucian Customer Center:

https://ellucian.force.com/clients/s/releases/a111M00000Qehk5/ilp-532

Dependencies: None

Customer Action: There is no action required by Customers. This announcement is for informational purposes only

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Feb 19, 13:02 EST

Ellucian Intelligent Learning Platform 5.X - Production Environment (EMEA) - Maintenance Notification

Completed - The scheduled maintenance has been completed.
Feb 25, 00:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 21:01 EST

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Intelligent Learning Platform 5.X application will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window:
*** Europe customers ***
Thursday, 25 February 2021 at 02:00 AM GMT to Thursday, 25 February 2021 at 05:00 AM GMT

Activity: Deploy release in the Production environment

Impact: ILP SaaS 5.X Production environment will be unavailable during the maintenance window

Documentation: Release documentation can be found on the Ellucian Customer Center:

https://ellucian.force.com/clients/s/releases/a111M00000Qehk5/ilp-532

Dependencies: None

Customer Action: There is no action required by Customers. This announcement is for informational purposes only

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Feb 19, 13:01 EST

Feb 24, 2021

Ellucian Intelligent Learning Platform 5.X - Production Environment (APAC) - Maintenance Notification

Completed - The scheduled maintenance has been completed.
Feb 24, 13:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 12:05 EST

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Intelligent Learning Platform 5.X application will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window:
** Asia Pacific region only **
Thursday, 25 February 2021 at 4 a.m. AEDT (GMT+11) to Thursday, 25 February 2021 at 5 a.m. AEDT (GMT+11)

Activity: Deploy release in the Production environment

Impact: ILP SaaS 5.X Production environment will be unavailable during the maintenance window

Documentation: Release documentation can be found on the Ellucian Customer Center:

https://ellucian.force.com/clients/s/releases/a111M00000Qehk5/ilp-532

Dependencies: None

Customer Action: There is no action required by Customers. This announcement is for informational purposes only

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Feb 24, 12:03 EST

Ellucian Intelligent Learning Platform 5.X - Production Environment (APAC) - Maintenance Notification

Completed - Your scheduled Production maintenance update for Ellucian Intelligent Learning Platform 5.X application has been postponed. An update will be posted to the Status Page once the new window is determined.
Feb 24, 09:59 EST

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Intelligent Learning Platform 5.X application will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window:
** Asia Pacific region only **
Thursday, 25 February 2021 at 2 a.m. AEDT (GMT+11) to Thursday, 25 February 2021 at 3 a.m. AEDT (GMT+11)

Activity: Deploy release in the Production environment

Impact: ILP SaaS 5.X Production environment will be unavailable during the maintenance window

Documentation: Release documentation can be found on the Ellucian Customer Center:

https://ellucian.force.com/clients/s/releases/a111M00000Qehk5/ilp-532

Dependencies: None

Customer Action: There is no action required by Customers. This announcement is for informational purposes only

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Feb 19, 12:59 EST

Feb 23, 2021

Ellucian Quercus Upgrade 8.22.0.4 and SU5365 Jaspersoft Domains to the PROD Environment (EMEA)

Completed - The scheduled maintenance has been completed.
Feb 23, 17:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 13:00 EST

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus 8.22.0.4 and SU5365 Jaspersoft Domains will be deployed to the PROD environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the EMEA region only ***
Tuesday 23rd February - starting at 6:00 p.m. GMT and concluding on Tuesday 23rd February at 10:00 p.m. GMT.

Activity: Deploy Quercus release 8.22.0.4 and SU5365 Jaspersoft Domains to the PROD environment.

Impact: The PROD environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on:
https://resources.elluciancloud.com/bundle/quercus_rel_release_notes/page/c_82204_rel_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Feb 22, 09:09 EST

Ellucian Quercus Upgrade 8.22.0.4 and SU5365 Jaspersoft Domains to the PROD Environment (APAC)

Completed - The scheduled maintenance has been completed.
Feb 23, 13:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 09:01 EST

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus 8.22.0.4 and SU5365 Jaspersoft Domains will be deployed to the PROD environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the Asia Pacific region only ***
Wednesday 24th February - starting at 1:00 a.m. AEST and concluding on Wednesday 24th February at 5:00 a.m. AEST.

Activity: Deploy Quercus release 8.22.0.4 and SU5365 Jaspersoft Domains to the PROD environment.

Impact: The PROD environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found on:
https://resources.elluciancloud.com/bundle/quercus_rel_aus_release_notes/page/c_82204_au_rel_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Feb 22, 09:09 EST

Colleague SaaS T3 - Release Updates - Production

Completed - The scheduled maintenance has been completed.
Feb 23, 04:01 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 21:00 EST

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T3 Release Updates will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T3 Release Updates will be deployed in Production on February 22, 2021 starting at 9:00 PM.

Windows:
Eastern Time Zone - from February 22, from 9:00 PM to February 23, 2021, at 4:00 AM
Central/Mountain Time Zone - from February 22 from 9:00 PM to February 23, 2021 at 3:00 AM
Pacific Time Zone - from February 22 from 9:00 PM to February 23, 2021 at 1:00 AM

Documentation: Please refer to the following articles for the details in this release:
https://ellucian.force.com/clients/a111M00000R15eL

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Feb 19, 12:03 EST

Ethos Data Access Maintenance Release - Preview Environment - US Region Only

Completed - The scheduled maintenance has been completed.
Feb 23, 02:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 20:00 EST

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ethos Data Access will be deployed in the Preview environment. This notification details the maintenance timeline and planned work.

Note: This Maintenance Update will be deployed in Production on Thursday, 25 February 2021.

Window:
** US Region **
Monday, 22 February at 08:00 PM Eastern to Tuesday, 23 February at 2:00 AM Eastern

Activity: Deploy release in the Preview environment.

Documentation: Release documentation can be found on the Ellucian Customer Center
https://ellucian.force.com/clients/a111M00000R0gHh

Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads or Analytics loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.

Dependencies: None

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Feb 19, 16:03 EST

Ethos Data Access Maintenance Release - Preview Environment - EU Region Only

Completed - The scheduled maintenance has been completed.
Feb 23, 00:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 20:00 EST

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ethos Data Access will be deployed in the Preview environment. This notification details the maintenance timeline and planned work.

Note: This Maintenance Update will be deployed in Production on Friday, 26 February 2021.

Window:
** EU Region **
Tuesday, 23 February 2021 at 01:00 AM GMT to Tuesday, 23 February 2021 at 5:00 AM GMT

Activity: Deploy release in the Preview environment.

Documentation: Release documentation can be found on the Ellucian Customer Center
https://ellucian.force.com/clients/a111M00000R0gHh

Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads or Analytics loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.

Dependencies: None

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Feb 19, 16:05 EST

Ethos Data Access Maintenance Release - Preview Environment - CA Region Only

Completed - The scheduled maintenance has been completed.
Feb 23, 00:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 20:00 EST

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ethos Data Access will be deployed in the Preview environment. This notification details the maintenance timeline and planned work.

Note: This Maintenance Update will be deployed in Production on Thursday, 25 February 2021.

Window:
** CA Region **
Monday, 22 February at 08:00 PM Eastern to Tuesday, 23 February at 12:00 AM Eastern

Activity: Deploy release in the Preview environment.

Documentation: Release documentation can be found on the Ellucian Customer Center
https://ellucian.force.com/clients/a111M00000R0gHh

Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads or Analytics loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.

Dependencies: None

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Feb 19, 16:02 EST

Feb 22, 2021

SU5369 Hotfix Update for the Ellucian Quercus (EMEA) Non PROD environment

Completed - The scheduled maintenance has been completed.
Feb 22, 17:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 13:00 EST

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that SU5369 Hotfix Update will be deployed to the Non PROD environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the EMEA region only ***
Monday 22nd February - starting at 6:00 p.m. GMT and concluding on Monday 22nd February at 10:00 p.m. GMT.

Update in Production planned for Monday 1st March.

Activity: SU5369 Hotfix Update deployed to (Non PROD environment).

IMPACT: Impact: The Non PROD environment will be unavailable during the maintenance window.

Dependencies: None.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Feb 19, 10:01 EST

Ethos Data Access Maintenance Release - Preview Environment – AU Region Only

Completed - The scheduled maintenance has been completed.
Feb 22, 14:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 11:00 EST

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ethos Data Access will be deployed in the Preview environment. This notification details the maintenance timeline and planned work.

Note: This Maintenance Update will be deployed in Production on Friday, 26 February 2021.

Window:
** AU Region **
Tuesday, 23 February at 3:00 AM AEDT (GMT+11) to Tuesday, 23 February at 6:00 AM AEDT (GMT+11)

Activity: Deploy release in the Preview environment.

Documentation: Release documentation can be found on the Ellucian Customer Center
https://ellucian.force.com/clients/a111M00000R0gHh

Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads or Analytics loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.

Dependencies: None

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Feb 19, 16:06 EST

SU5369 Hotfix Update for the Ellucian Quercus (APAC) Non PROD environment

Completed - The scheduled maintenance has been completed.
Feb 22, 13:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 09:01 EST

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a SU5369 Hotfix Update will be deployed to the Non PROD environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the APAC region only ***
Tuesday 23rd February - starting at 1:00 a.m. AEDT and concluding on Tuesday 23rd February at 5:00 a.m. AEDT.

Update in Production planned for Monday 1st March.

Activity: SU5369 Hot Fix deployed to (Non PROD environment).

IMPACT: Impact: The Non PROD environment will be unavailable during the maintenance window.

Dependencies: None.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Feb 19, 10:03 EST

SU5369 Hotfix Update for the Ellucian Elevate TEST environment

Completed - The scheduled maintenance has been completed.
Feb 22, 08:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 00:00 EST

Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a SU5369 Hotfix Update will be deployed to the TEST environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the US only ***
Monday 22nd of February - starting at 4:00 a.m. Eastern and concluding on Monday 22nd of February at 8:00 a.m. Eastern.

*** This notification is for our customers in the Canada region only ***
Monday 22nd of February - starting at 12:00 a.m. Eastern and concluding on Monday 22nd of February at 4:00 a.m. Eastern.

Update in Production planned for Monday 1st March.

Activity: Deploy SU5369 Hotfix Update (TEST environment).

IMPACT: Impact: The TEST environment will be unavailable during the maintenance window.

Dependencies: None.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Feb 19, 10:00 EST

Feb 21, 2021

Colleague SaaS Infrastructure Maintenance - Non-Production

Completed - The scheduled maintenance has been completed.
Feb 21, 06:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 01:02 EST

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that we will be performing infrastructure maintenance - OS Patching in your Non-Production environment on February 21 from from 01:00 AM Eastern to 06:00 AM Eastern. The same will be performed in Production on March 7, 2021.

Window: February 21, 2021 from 01:00 AM Eastern to 06:00 AM Eastern

Impact: The Non-Production environment may be intermittently unavailable during the maintenance window.

Client Action: There is no customer impact and no requirement for customers to validate systems afterward.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Feb 19, 10:01 EST

Banner SaaS - Infrastructure Maintenance Updates OS Patching - Non Production Environment

Completed - The scheduled maintenance has been completed.
Feb 21, 06:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 01:02 EST

Scheduled - ELLUCIAN CLOUD SERVICES

Every month the infrastructure platforms supporting your applications have the latest operating system patches applied for both Prod and Non-prod environments on different weekends of each month.
Please be advised we will be performing infrastructure maintenance (OS Patching) in your Non Production environment on February 21st. The same will be performed in Production on March 7, 2021.

Window: February 21, 2021, 1:00 AM to February 21, 2021, 6:00 AM Eastern

Impact: The Non Production environment will be unavailable during the maintenance window.

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Feb 19, 08:11 EST

Feb 20, 2021

No incidents reported.

Feb 19, 2021

Colleague SaaS T3 - Release Updates - Non-Production

Completed - The scheduled maintenance has been completed.
Feb 19, 04:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 21:01 EST

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T3 Release Updates will be deployed in the Non-Production environments. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T3 Release Updates will be deployed in Non-Production on February 18, 2021 starting at 9:00 PM. The same update will be deployed in Production on February 22, 2021. You will receive a different notification for Production.

Windows:
Eastern Time Zone - from February 18, from 9:00 PM to February 19, 2021, at 4:00 AM
Central/Mountain Time Zone - from February 18 from 9:00 PM to February 19, 2021 at 3:00 AM
Pacific Time Zone - from February 18 from 9:00 PM to February 19, 2021 at 1:00 AM

Documentation: Please refer to the following articles for the details in this release:
https://ellucian.force.com/clients/a111M00000R15eL

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Feb 17, 10:01 EST

Ellucian Intelligent Learning Platform 5.X - Preview Environment (United States/Canada/Latin America)- Maintenance Notification

Completed - The scheduled maintenance has been completed.
Feb 19, 00:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 21:00 EST

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Intelligent Learning Platform 5.X application will be deployed in the Preview environment. This notification details the maintenance timeline and planned work.

Window:
** US & Canada regions **
Thursday, 18 February 2021 at 9 p.m. Eastern to Friday, 19 February 2021 at 12:00 a.m. Eastern

Activity: Deploy release in the Preview environment

Note: This update will be deployed to the Production environment on Wednesday, 24 February 2021

Impact: ILP SaaS 5.X Preview environment will be unavailable during the maintenance window

Documentation: Release documentation can be found on the Ellucian Customer Center:

https://ellucian.force.com/clients/a111M00000Qehk5

Dependencies: None

Customer Action: There is no action required by Customers. This announcement is for informational purposes only

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Feb 18, 13:06 EST

Ellucian Intelligent Learning Platform 5.X - Preview Environment (EMEA)- Maintenance Notification

Completed - The scheduled maintenance has been completed.
Feb 19, 00:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 21:00 EST

Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance update for Ellucian Intelligent Learning Platform 5.X application will be deployed in the Preview environment. This notification details the maintenance timeline and planned work.

Window:
*** Europe customers ***
Friday, 19 February 2021 at 02:00 AM GMT to Friday, 19 February 2021 at 05:00 AM GMT

Activity: Deploy release in the Preview environment

Note: This update will be deployed to the Production environment on Thursday, 25 February 2021

Impact: ILP SaaS 5.X Preview environment will be unavailable during the maintenance window

Documentation: Release documentation can be found on the Ellucian Customer Center:

https://ellucian.force.com/clients/a111M00000Qehk5

Dependencies: None

Customer Action: There is no action required by Customers. This announcement is for informational purposes only

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Feb 18, 13:01 EST

Subscribe to Incident

About This Site