Ellucian Cloud Status
All Systems Operational

About This Site

Ellucian Cloud planned maintenance or unplanned service impacting events affecting multiple client production systems are announced and logged on this page.

To report production system outages or request immediate attention of the Ellucian Enterprise Operations Center (EOC) please call:
+1 (844) 358-7222 (US/Canada Toll Free) or +1 (407) 215-3970 (International Toll), Use Prompt 3

Application Hosting Services (AHS) Operational
Ellucian SaaS Operational
Ellucian Banner SaaS Operational
Ellucian Colleague SaaS Operational
Ellucian Advance (APAC) Operational
Ellucian Advance (EMEA) Operational
Ellucian Advance (LAC) Operational
Ellucian Advance Operational
Ellucian Advise (APAC) Operational
Ellucian Advise (EMEA) Operational
Ellucian Advise (LAC) Operational
Ellucian Advise Operational
Ellucian Cross Registration Operational
Ellucian Elevate Operational
Ellucian eTranscripts Operational
Ellucian Experience (U.S.) Operational
Ellucian Experience (APAC) Operational
Ellucian Experience (CA) Operational
Ellucian Experience (EMEA) Operational
Ellucian Mobile Cloud Operational
Ellucian Recruit (APAC) Operational
Ellucian Recruit (EMEA) Operational
Ellucian Recruit (LAC) Operational
Ellucian Recruit Operational
Ellucian Quercus (EMEA) Operational
Ellucian Quercus (APAC) Operational
Ellucian Insights Operational
Ellucian Intelligent Learning Platform 4.X - APAC Operational
Ellucian Intelligent Learning Platform 4.X - EMEA Operational
Ellucian Intelligent Learning Platform 4.X - United States/Canada/Latin America ? Operational
Ellucian Intelligent Learning Platform 5.X - APAC Operational
Ellucian Intelligent Learning Platform 5.X - EMEA Operational
Ellucian Intelligent Learning Platform 5.X - United States/Canada/Latin America ? Operational
Ellucian Theme Editor Operational
Ellucian Workflow - Australia Operational
Ellucian Workflow - Canada Operational
Ellucian Workflow - Europe Operational
Ellucian Workflow - Middle East Operational
Ellucian Workflow - U.S. Operational
Financial Aid FM Need Analysis Calculation Service Operational
College Board IM Need Analysis Calculation Service (INAS) Operational
Ellucian Ethos Platform Operational
Ellucian Analytics - Canada Operational
Ellucian Analytics - Europe Operational
Ellucian Analytics - U.S. Operational
Ethos Data Access - Australia Operational
Ethos Data Access - Canada Operational
Ethos Data Access - Europe Operational
Ethos Data Access - U.S. Operational
Ethos Extend Operational
Ethos Integration - Australia Operational
Ethos Integration - Canada Operational
Ethos Integration - Europe Operational
Ethos Integration - U.S. Operational
Ethos Data Connect - U.S. Operational
Ellucian Person Manager - APAC Operational
Ellucian Person Manager - EMEA Operational
Ellucian Person Manager - U.S. Operational
Monitoring Operational
AWS Health Status ? Operational
AWS ec2-us-east-1 Operational
AWS ec2-us-west-2 Operational
AWS ec2-eu-west-1 Operational
AWS ec2-ca-central-1 Operational
AWS rds-us-east-1 Operational
AWS rds-us-west-2 Operational
AWS rds-eu-west-1 Operational
AWS rds-ca-central-1 Operational
AWS s3-us-standard Operational
AWS route53 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
ELLUCIAN CLOUD SERVICES

Please be advised that the following Ellucian Banner SaaS January, 2023 Release 23.01.01-Tier2 will be deployed on the Non-Production environments. This notification details the maintenance timeline and planned work.

Updated Window: January 30th 2023, 12:30 AM to January 30th 2023, 5:00 AM Eastern

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

Updated Release 23.01.01:

Ellucian - CRM Advise - Integration, Banner Advise Banner API 2.0.0.2 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=e9469677874061182f5a0dc4dabb3589

Banner - SC California CALBSTU Student BA CALBSTU 9.3.28.4 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=132e0f3a87ef955c99ecca65dabb3576

Banner - Financial Aid BA FIN AID 8.43.2.2 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=911d0690876bd5582f5a0dc4dabb3586

Banner - Finance - Accounts Payable BA FINANCE 8.14.3.3 https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=c4cbb3e6473795500cf60562846d43a2&view=sp

Banner - General - Admin Common BA GEN ADMIN COMMON 9.3.29.3 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=22a7b6d1877f9d906c71ca27dabb3593

Banner - General - Application Navigator BA GEN APPNAV 3.9.0.1 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=d2508f4c975429587c5bf8e3a253afa9

Banner - General - Business Process APIs BA GEN BUS PROC API 9.3.30.2 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=1816b6dd873f9d906c71ca27dabb355b

Banner - General - Security BA GENERAL ACCESS MGMT 9.3.21.3 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=a4073e51877f9d906c71ca27dabb35fd

Banner - Communication Management BA GENERAL COMMGMT 9.9.0.2 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=6226e1ef4784e1940cf60562846d434d

Banner - Human Resources BA HR 8.21.0.1 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=e9f3558497efd1d85154d004a253af19

Banner - Human Resources - Regulatory BA HR Tax Update #305 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=40307edf97ff51145154d004a253affa

Banner - General - Integration API BA INTG API 9.28.0.3 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=830e147c87dfd95425d9cbb6dabb35b9

Banner - Student - Student API BA STU API 9.28.2.1 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=94287d8387a35d9c6fd864ed0ebb35fa

Banner - Student - Registration BA STUDENT REGIST SSB 9.26.1.1 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=c7d6cd6b870ce55025d9cbb6dabb3549

Banner - Employee Self-Service BA WWW-EMP 9.21.0.2 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=9f79b5a7878c2594fb8e43b6cebb355d

Banner - Finance Self-Service BA WWW-FIN 9.4.7.1 https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=754155af8700295025d9cbb6dabb3594&view=sp

Banner - Document Management Integration Component Banner Document Management API 9.2.3.2 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=29bf3c73878865186fd864ed0ebb3507

Banner - General - Event Publisher Banner Event Publisher 9.9.0.2 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=3df226bf8700ed5025d9cbb6dabb3579

Banner - General - Extensibility-Page Builder Banner Extensibility-Page Builder 9.11.0.2 https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=f3e286444710ad940cf60562846d43df&view=sp

Banner - Faculty and Advisor Self-Service - Overall Banner Faculty and Advisor Self-Service 9.19.0.3 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=ab88d39f970c69187c5bf8e3a253af6f

Banner - General - General Common Banner General 9.3.24.2 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=9291456d87dc61982f5a0dc4dabb35ae

Banner - General BA GENERAL SELF-SERVICE 9.12.2
Banner Self-Service 9.12.2 will provide enhancements and defect resolutions.

Banner - General - Events Management Banner General Events Management 9.13.0.2 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=1ca99f93974c69187c5bf8e3a253afea

Banner - CRM Recruit Integration Manager Banner Recruit Integration Manager 4.1.0.1 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=072dcfc48790ed186fd864ed0ebb358d

Banner - Student Self-Service - Overall Banner Student Self-Service 9.21.0.6 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=fb11075497f7d9507c5bf8e3a253af80

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Posted on Jan 20, 2023 - 14:00 EST
ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ethos Data Access will be deployed in the Preview environment. This notification details the maintenance timeline and planned work.

​Window:
** AU Region **
Tuesday, 31 January at 1:00 AM AEDT to Tuesday, 31 January at 3:00 AM AEDT

Note: This Maintenance Update will be deployed in Production on Thursday, 2 February 2023.

Activity: Deploy release in the Preview environment.

Documentation: Release documentation can be found on the Ellucian Customer Center
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=a128ee33470c69940cf60562846d43a2

Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads or Analytics loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.

Dependencies: None

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Posted on Jan 26, 2023 - 13:01 EST
ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T3 Release Updates will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T3 Release Updates will be deployed in Production on January 30, 2023.

Windows:
Eastern Time Zone - January 30 from 9:00 PM to 11:59 PM
Central/Mountain Time Zone - January 30 from 9:00 PM to 11:59 PM
Pacific Time Zone -January 30 from 9:00 PM to 11:59 PM
Samoa Standard Time - January 30 from 9:00 PM to 11:59 PM

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=c27c4cbb87f3dd9099ecca65dabb3554
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=6b2d9d6c8710a9586fd864ed0ebb3528
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=8c3f2d2487d861582f5a0dc4dabb35d4

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes. Please review and adjust scheduled jobs as necessary.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Posted on Jan 27, 2023 - 17:15 EST
ELLUCIAN CLOUD SERVICES

As part of our ongoing support for customers using Ethos Data Access and any products that rely on Ethos Data Access, we are continuing to deliver fixes for critical issues as needed. This notification details the maintenance timeline and planned work.

** US and CA Regions **
Monday, 30 January 2023 at 9:00 PM Eastern to Tuesday, 31 January 2023 at 12:00 AM Eastern
Note: This Maintenance Update will be deployed in Production on Thursday, 2 February 2023.

** EU Region **
Tuesday, 31 January 2023 at 02:00 AM BST to Tuesday, 31 January 2023 at 5:00 AM BST
Note: This Maintenance Update will be deployed in Production on Friday, 3 February 2023.
Activity: Deploy Data Access upgrade in the Preview Environment.

Impact: The Data Access environment will be unavailable during the maintenance window. Experience customers who try to access the Housing Card will receive a message instructing them to contact their admin. Experience customers who have developed any extensions using Data Access will be unable to access those extensions during the maintenance window.

Dependencies: None


Customer Action: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Tea

Posted on Jan 26, 2023 - 13:02 EST
ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ethos Data Access will be deployed in the Preview environment. This notification details the maintenance timeline and planned work.
​Window:
** US and CA Regions **
Monday, 30 January 2023 at 9:00 PM Eastern to Tuesday, 31 January 2023 at 12:00 AM Eastern
Note: This Maintenance Update will be deployed in Production on Thursday, 2 February 2023.

** EU Region **
Tuesday, 31 January 2023 at 02:00 AM BST to Tuesday, 31 January 2023 at 5:00 AM BST
Note: This Maintenance Update will be deployed in Production on Friday, 3 February 2023.

Activity: Deploy release in the Preview environment.

Documentation: Release documentation can be found on the Ellucian Customer Center
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=a128ee33470c69940cf60562846d43a2


Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads or Analytics loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.

Dependencies: None

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Posted on Jan 26, 2023 - 13:01 EST
ELLUCIAN CLOUD SERVICES

Please be advised that the following Ellucian Banner SaaS February, 2023 Release 23.02.00-Tier3 will be deployed on the Non-Production environments. This notification details the maintenance timeline and planned work.

Window: February 2nd 2023, 12:30 AM to February 2nd 2023, 5:00 AM Eastern

Production deployment for release 23.01.01 and 23.02.00 is scheduled for February 9th.

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

Updated Release 23.02.00:

Banner - Financial Aid Self-Service BA WWW-FINAID 8.43.2.2 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=a3efc65c87abd5582f5a0dc4dabb35ff

Banner - SC California CALBHR Human Resources BA CALBHR 8.18.1.5 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=42b50876875b551899ecca65dabb3534

Banner - Human Resources BA HR 9.3.24.2 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=b3f7d8b9873f55dc25d9cbb6dabb35ab

Banner - Human Resources - Regulatory BA HR Tax Update #306 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=19dc58218750e918fb8e43b6cebb359b

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Posted on Jan 27, 2023 - 11:04 EST
Past Incidents
Jan 29, 2023

No incidents reported today.

Jan 28, 2023

No incidents reported.

Jan 27, 2023
Completed - The scheduled maintenance has been completed.
Jan 27, 22:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 21:01 EST
Scheduled - ELLUCIAN CLOUD SERVICES

The Hotfix planned for last night has been delayed. It is being rescheduled to tonight. This notification details the maintenance timeline and planned work.

Window: Friday, 27 January at 9:00 PM Eastern to Friday, 27 January at 10:00 PM Eastern

Activity: Deploy Hot-Fix in the Preview and Production environments.

Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads or Analytics loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.

Dependencies: None

Documentation:
This hotfix includes the resolution of issues causing loads to become stuck in the "Prepared" state.

Customer Action: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Jan 27, 10:22 EST
Completed - The scheduled maintenance has been completed.
Jan 27, 14:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 11:30 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ethos Data Connect will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window: Friday, 27 January 2023 at 11:30 am to Friday, 27 January 2023 at 2:30 pm Eastern

Impact: Downtime is not expected during this release, but performance may be decreased during the deployment widow.

Release details can be found within the Ellucian Customer Center site:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=4545d5c5976425905154d004a253af18

Customer Action: Please see the release documentation for required actions.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Jan 27, 10:46 EST
Completed - The scheduled maintenance has been completed.
Jan 27, 09:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 06:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T3 Release Updates will be deployed in the Non-Production environment. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T3 Release Updates will be deployed in Non-Production on January 27, 2023. The same updates will be deployed in Production on January 30, 2023.

Windows:
Eastern Time Zone - January 27 from 6:00 AM to 9:00 AM
Central/Mountain Time Zone - January 27 from 4:00 AM to 7:00 AM
Pacific Time Zone -January 27 from 3:00 AM to 6:00 AM
Samoa Standard Time - January 27 from 12:00 AM to 3:00 AM

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=c27c4cbb87f3dd9099ecca65dabb3554
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=6b2d9d6c8710a9586fd864ed0ebb3528
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=8c3f2d2487d861582f5a0dc4dabb35d4

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes. Please review and adjust scheduled jobs as necessary.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Jan 26, 12:00 EST
Completed - The scheduled maintenance has been completed.
Jan 27, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 03:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ellucian Experience will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window:

Friday, 27 January 2023 at 3:00 am to Friday, 27 January 2023 at 5:00 am Eastern


Impact: Downtime is not expected during this release, but performance may be decreased during the deployment widow.

Documentation: Release details can be found within the Ellucian Documentation site:
https://resources.elluciancloud.com/bundle/ellucian_experience_rel_release_notes/page/c_rel_notes_1_50_experience.html


Customer Action: Please see the release documentation for required actions.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Jan 25, 14:01 EST
Jan 26, 2023
Completed - The scheduled maintenance has been completed.
Jan 26, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 22:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing support for customers using Ethos Data Access we are continuing to deliver fixes for critical issues as needed. This notification details the maintenance timeline and planned work.

Window: Thursday, 26 January at 10:00 PM Eastern to Thursday, 26 January at 11:00 PM Eastern

Activity: Deploy Hot-Fix in the Preview and Production environments.

Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads or Analytics loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.

Dependencies: None

Documentation:
This hotfix includes the resolution of issues causing loads to become stuck in the "Prepared" state.

Customer Action: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Jan 25, 15:04 EST
Completed - The scheduled maintenance has been completed.
Jan 26, 21:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 09:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements, infrastructure maintenance is planned for all Ellucian CRM customers. This maintenance will affect all Ellucian CRM Non-Production environments.

WINDOW: 
***For customers in the United States and Canada regions***
Starting Thursday, 26 January 2023, at 9:00 AM EST and concluding by Thursday, 26 January 2023, at 9:00 PM EST.

IMPACT:
There is no expected downtime; however, you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
No customer action is required for this release.

Should you encounter issues after the infrastructure maintenance, please contact Action Line. Please contact your Customer Success Manager if you have any questions or concerns. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thanks,
Ellucian Cloud Team

Jan 24, 08:09 EST
Completed - The scheduled maintenance has been completed.
Jan 26, 18:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 16:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ellucian Experience will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window:

** EU region **
Thursday, 26 January 2023 at 9:00 pm GMT to Thursday, 26 January 2023 at 11:00 pm GMT

** UAE region **
Friday, 27 January 2023 at 1:00 am GST to Friday, 27 January 2023 at 3:00 am GST


Impact: Downtime is not expected during this release, but performance may be decreased during the deployment widow.

Documentation: Release details can be found within the Ellucian Documentation site:
https://resources.elluciancloud.com/bundle/ellucian_experience_rel_release_notes/page/c_rel_notes_1_51_experience.html

Customer Action: Please see the release documentation for required actions.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Jan 25, 14:01 EST
Completed - The scheduled maintenance has been completed.
Jan 26, 13:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 11:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ellucian Experience will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window:
** Singapore region **
Friday, 27 January 2023 at 12:00 am SGT to Friday, 27 January 2023 at 2:00 am SGT

** Sydney region **
Friday, 27 January 2023 at 3:00 am AEDT to Friday, 27 January 2023 at 5:00 am AEDT


Impact: Downtime is not expected during this release, but performance may be decreased during the deployment widow.

Documentation: Release details can be found within the Ellucian Documentation site:
https://resources.elluciancloud.com/bundle/ellucian_experience_rel_release_notes/page/c_rel_notes_1_51_experience.html


Customer Action: Please see the release documentation for required actions.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Jan 25, 14:00 EST
Completed - The scheduled maintenance has been completed.
Jan 26, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 20:00 EST
Update - The planned upgrade to the Workflow 2.X Test environment has been postponed to Wednesday, 25 January. We apologize for any inconvenience this may cause
Jan 20, 14:56 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that maintenance update 2.1.6 for Ellucian Workflow will be deployed in the 2.0 Test environment for all United States, Canadian and European customers. This notification details the maintenance timeline and planned work.

Window:
** US and CA regions only**
Wednesday, 25 January 2023 @ 8 p.m. Eastern to Thursday, 26 January 2023 @ 2:00 a.m. Eastern

Note: This Maintenance Update will be deployed in Production on Wednesday, 8 February 2023.

Activity: Deploy 2.1.6 release into Ellucian Workflow Test environment

Impact: There will be downtime experienced in the 2.0 test environment while the update is being deployed.

Documentation: Release documentation can be found on The Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=9c2cfebe876bd11c25d9cbb6dabb352e

Client Action: None

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Jan 13, 14:01 EST
Completed - The scheduled maintenance has been completed.
Jan 26, 00:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 21:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Maintenance Updates 5.5.7 and 5.5.7.1 for Ellucian Intelligent Learning Platform 5.x application will be deployed in the Production environment. This notification details the maintenance timeline and planned work.
 
Window:
*** Europe customers ***
Thursday, 26th January 2023 at 02:00 AM GMT to Thursday, 26th January 2023 at 05:00 AM GMT.

Activity: Deploy releases in the Production environment.

Impact: ILP SaaS 5.X Production environment will be unavailable during the maintenance window
 
Documentation: Release documentation for 5.5.7 can be found on the Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=4dce3a1d879cad582f5a0dc4dabb35d2

Documentation: Release documentation for 5.5.7.1 can be found on the Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=f33918c187a865146c71ca27dabb3584

Dependencies: None
 
Customer Action: There is no action required by Customers. This announcement is for informational purposes only
 
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
 
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
 
Thank You,
Your Ellucian Cloud Services Team

Jan 23, 12:02 EST
Completed - The scheduled maintenance has been completed.
Jan 26, 00:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 21:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Maintenance Updates 5.5.7 and 5.5.7.1 for Ellucian Intelligent Learning Platform 5.x application will be deployed in the Production environment. This notification details the maintenance timeline and planned work.
 
Maintenance Window:
** US & Canada regions **
Wednesday, 25th January 2023 at 9:00 p.m. Eastern to Thursday, 26th January 2023 at 12:00 a.m. Eastern

Activity: Deploy releases in the Production environment.
 
Impact: ILP SaaS 5.X Production environment will be unavailable during the maintenance window.
 
Documentation: Release documentation for 5.5.7 can be found on the Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=4dce3a1d879cad582f5a0dc4dabb35d2

Documentation: Release documentation for 5.5.7.1 can be found on the Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=f33918c187a865146c71ca27dabb3584

Dependencies: None
 
Customer Action: There is no action required by Customers. This announcement is for informational purposes only
 
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
 
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
 
Thank You,
Your Ellucian Cloud Services Team

Jan 23, 12:01 EST
Jan 25, 2023
Completed - The scheduled maintenance has been completed.
Jan 25, 23:02 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 20:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Jan 20, 14:56 EST
Update - The planned upgrade to the Workflow 2.X Test environment has been postponed to Wednesday, 25 January. We apologize for any inconvenience this may cause
Jan 20, 14:52 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that maintenance update 2.1.6 for Ellucian Workflow will be deployed in the 2.0 Test environment for all Middle Eastern and European customers. This notification details the maintenance timeline and planned work.

Window:
** European region only**
Thursday, 26 January 2023 @ 1:00 a.m. BST to Thursday, 26 January 2023 @ 4:00 a.m. BST

** Middle Eastern region only**
Thursday, 26 January 2023 @ 5:00 a.m. GST to Thursday, 26 January 2023 @ 8:00 a.m. GST

Note: This Maintenance Update will be deployed in Production on Thursday, 9 February 2023.

Activity: Deploy 2.1.6 release into Ellucian Workflow Test environment

Impact: There will be downtime experienced in the 2.0 test environment while the update is being deployed.

Documentation: Release documentation can be found on The Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=9c2cfebe876bd11c25d9cbb6dabb352e

Client Action: None

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Jan 13, 14:01 EST
Completed - The scheduled maintenance has been completed.
Jan 25, 11:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 10:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Maintenance Updates 5.5.7 and 5.5.7.1 for Ellucian Intelligent Learning Platform 5.x application will be deployed in the Production environment. This notification details the maintenance timeline and planned work.
 
Window:
** Asia Pacific region only **
Thursday, 26th January 2023 @ 2:00 a.m. AEDT to Thursday, 26th January 2023 @ 3:00 a.m. AEDT

Activity: Deploy releases in the Production environment.
 
Impact: ILP SaaS 5.X Production environment will be unavailable during the maintenance window.
 
Documentation: Release documentation for 5.5.7 can be found on the Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=4dce3a1d879cad582f5a0dc4dabb35d2

Documentation: Release documentation for 5.5.7.1 can be found on the Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=f33918c187a865146c71ca27dabb3584

Dependencies: None
 
Customer Action: There is no action required by Customers. This announcement is for informational purposes only
 
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
 
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
 
Thank You,
Your Ellucian Cloud Services Team

Jan 23, 12:01 EST
Completed - The scheduled maintenance has been completed.
Jan 25, 06:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 21:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T2 Release Updates will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T2 Release Updates will be deployed in Production on January 24, 2023.

Windows:
Eastern Time Zone - January 24 from 9:00 PM to 11:59 PM
Central/Mountain Time Zone - January 24 from 9:00 PM to 11:59 PM
Pacific Time Zone -January 24 from 9:00 PM to 11:59 PM
Samoa Standard Time - January 24 from 9:00 PM to 11:59 PM

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=e516d23497099550a7bcfbc3f153af81
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=93b0b9d0972b59987c5bf8e3a253af9e
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=6357cd51970b1d107c5bf8e3a253afad
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=14c81ee7974825185154d004a253af07
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=306080a5877f11d06c71ca27dabb3578
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=088eda36879ca19899ecca65dabb3577

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes. Review and adjust other scheduled jobs as necessary.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Jan 23, 12:01 EST
Completed - The scheduled maintenance has been completed.
Jan 25, 00:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 21:01 EST
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** US & Canada regions **
Tuesday, 24 January 2023 at 9:00 p.m. to Wednesday, 25 January 2023 at 12:00 a.m. Eastern

Activity: Deploy release in the Test and Production environments.

Impact: No downtime is expected during this release.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=7d3812a1874791502f5a0dc4dabb35c4

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Jan 19, 16:00 EST
Completed - The scheduled maintenance has been completed.
Jan 25, 00:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 21:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** US & Canada regions **
Tuesday, 24 January 2023 at 9:00 p.m. to Wednesday, 25 January 2023 at 12:00 a.m. Eastern

Activity: Deploy Ethos Integration release in the Test and Production environments.

Impact: This update is not expected to impact Ellucian Workflow.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Jan 19, 16:00 EST
Completed - The scheduled maintenance has been completed.
Jan 25, 00:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 21:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** US & Canada regions **
Tuesday, 24 January 2023 at 9:00 p.m. to Wednesday, 25 January 2023 at 12:00 a.m. Eastern

Activity: Deploy Ethos Integration release in the Test and Production environments.

Impact: This update is not expected to impact Ellucian Experience.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Jan 19, 15:59 EST
Completed - The scheduled maintenance has been completed.
Jan 25, 00:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 21:01 EST
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

** EU region **
Wednesday, 25 January 2023 at 2:00 a.m. GMT to Wednesday, 25 January 2023 at 5:00 a.m. GMT

Activity: Deploy release in the Test and Production environments.

Impact: No downtime is expected during this release.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=7d3812a1874791502f5a0dc4dabb35c4

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Jan 19, 16:00 EST
Jan 24, 2023
Completed - The scheduled maintenance has been completed.
Jan 24, 11:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 10:01 EST
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that a Maintenance Update for Ellucian Ethos Integration will be deployed in the Test and Production environments. This notification details the maintenance timeline and planned work.

Window:
** Asia Pacific region only **
Wednesday, 25 January 2023 at 2:00 a.m. AEDT to Wednesday, 25 January 2023 at 3:00 a.m. AEDT

Activity: Deploy release in the Test and Production environments.

Impact: No downtime is expected during this release.

Documentation: Release documentation can be found on The Ellucian Customer Center.
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=7d3812a1874791502f5a0dc4dabb35c4

Dependencies: None.

Client Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Jan 19, 15:59 EST
Completed - The scheduled maintenance has been completed.
Jan 24, 00:02 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 21:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Hotfix 5.5.7.1 for Ellucian Intelligent Learning Platform 5.x application will be deployed in the Preview environment. This notification details the maintenance timeline and planned work.
 
Window:
*** Europe customers ***
Tuesday, 24th January 2023 at 02:00 AM GMT to Tuesday, 24th January 2023 at 05:00 AM GMT.

NOTE: The Production deployment of both 5.5.7 and 5.5.7.1 is currently scheduled for Thursday, 26th January .

Activity: Deploy hotfix in the Preview environment.

Impact: ILP SaaS 5.X Preview environment will be unavailable during the maintenance window
 
Dependencies: None
 
Customer Action: There is no action required by Customers. This announcement is for informational purposes only
 
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
 
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
 
Thank You,
Your Ellucian Cloud Services Team

Jan 20, 13:00 EST
Completed - The scheduled maintenance has been completed.
Jan 24, 00:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 21:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Hotfix 5.5.7.1 for Ellucian Intelligent Learning Platform 5.x application will be deployed in the Preview environment. This notification details the maintenance timeline and planned work.
 
Maintenance Window:
** US & Canada regions **
Monday, 23rd January 2023 at 9:00 p.m. Eastern to Tuesday, 24th January 2023 at 12:00 a.m. Eastern

NOTE: The Production deployment of both 5.5.7 and 5.5.7.1 is currently scheduled for Wednesday, 25th January.

Activity: Deploy hotfix in the Preview environment.
 
Impact: ILP SaaS 5.X Preview environment will be unavailable during the maintenance window.
 
Dependencies: None
 
Customer Action: There is no action required by Customers. This announcement is for informational purposes only
 
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
 
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
 
Thank You,
Your Ellucian Cloud Services Team

Jan 20, 13:00 EST
Jan 23, 2023
Completed - The scheduled maintenance has been completed.
Jan 23, 12:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 10:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a maintenance release for Ellucian Experience will be deployed in the Test environment. This notification details the maintenance timeline and planned work.

Window: Monday, 23 January 2023 at 10:00 am to Monday, 23 January 2023 at 12:00 pm Eastern

**Note: This update will be deployed to the Production environment on Thursday, 26 January 2023.

Impact: Downtime is not expected during this release, but performance may be decreased during the deployment widow.

Documentation: Release details can be found within the Ellucian Documentation site:
https://resources.elluciancloud.com/bundle/ellucian_experience_rel_release_notes/page/c_rel_notes_1_51_experience.html

Customer Action: No customer actions are required for this release.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Jan 20, 15:18 EST
Completed - The scheduled maintenance has been completed.
Jan 23, 11:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 10:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Hotfix 5.5.7.1 for Ellucian Intelligent Learning Platform 5.x application will be deployed in the Preview environment. This notification details the maintenance timeline and planned work.
 
Window:
** Asia Pacific region only **
Tuesday, 24th January 2023 at 2:00 a.m. AEDT to Tuesday, 24th January 2023 at 3:00 a.m. AEDT

NOTE: The Production deployment of both 5.5.7 and 5.5.7.1 is currently scheduled for Thursday, 26th January.

Activity: Deploy hotfix in the Preview environment.
 
Impact: ILP SaaS 5.X Preview environment will be unavailable during the maintenance window.
 
Dependencies: None
 
Customer Action: There is no action required by Customers. This announcement is for informational purposes only
 
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
 
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
 
Thank You,
Your Ellucian Cloud Services Team

Jan 20, 13:00 EST
Completed - The scheduled maintenance has been completed.
Jan 23, 05:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 23:30 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS will be receiving infrastructure updates in both the Non-Production & Production environment. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS infrastructure maintenance will be performed in Non-Production & Production starting January 22, 2023.

Windows:
Eastern Time Zone - January 22 from 11:30 PM to January 23, 6:30 AM
Central/Mountain Time Zone - January 22 from 10:30 PM to January 23, 5:30 AM
Pacific Time Zone - January 22 from 8:30 PM to January 23, 3:30 AM
Samoa Standard Time - January 22 from 5:30 PM to January 23, 12:30 AM

Impact: The Production environment will be unavailable during the maintenance window.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes. Please review and adjust any schedule jobs as necessary.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Jan 19, 15:03 EST
Completed - The scheduled maintenance has been completed.
Jan 23, 04:31 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 03:30 EST
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing efforts to optimize service, Ellucian needs to perform infrastructure maintenance on an underlying system in the Ethos Data Access Preview and Production environments (US region only).

Window:
** US Region **
Monday, 23 January 2023 at 3:30 AM EST to Monday, 23 January 2023 at 4:30 AM EST

Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads or Analytics loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.

Dependencies: None.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Jan 20, 15:34 EST
Jan 22, 2023
Completed - The scheduled maintenance has been completed.
Jan 22, 07:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 20:30 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian Elevate Upgrade 8.29.4.0 will be deployed to the Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the US only ***
Saturday, 21st January - starting at 11:30 p.m. Eastern and concluding on Sunday, 22nd January at 3:30 a.m. Eastern.

*** This notification is for our customers in the US2 only *** ( ACCS schools only)
Sunday, 22nd January- starting at 4:00 a.m. Eastern and concluding on Sunday, 22nd January at 7:00 a.m. Eastern.

*** This notification is for our customers in the Canada region only ***
Saturday, 21st January - starting at 8:30 p.m. Eastern and concluding on Saturday, 21st January at 10:30 p.m. Eastern.

Activity: Deploy Elevate Upgrade 8.29.4.0 to the Production environment.

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link :
https://resources.elluciancloud.com/en-GB/bundle/elevate_rel_release_notes/page/c_82940_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Ellucian Cloud Services Team

Jan 19, 08:34 EST
Jan 21, 2023
Completed - The scheduled maintenance has been completed.
Jan 21, 07:31 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 05:30 EST
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus Upgrade 8.29.4.0 will be deployed to the Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the APAC region only ***
Saturday, 21st January - starting at 9:30 p.m. AEDT and concluding on Saturday, 21st January at 11:30 p.m. AEDT.

Activity: Deploy Quercus Upgrade 8.29.4.0 to the Production environment.

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link :
https://resources.elluciancloud.com/en-GB/bundle/quercus_rel_aus_release_notes/page/c_82940_au_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Ellucian Cloud Services Team

Jan 19, 08:35 EST
Completed - The scheduled maintenance has been completed.
Jan 21, 00:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 20:30 EST
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus Upgrade 8.29.4.0 will be deployed to the Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the EMEA region only ***
Saturday, 21st January - starting at 1:30 a.m. GMT and concluding on Saturday, 21st January at 5:30 a.m. GMT.

Activity: Deploy Quercus Upgrade 8.29.4.0 to the Production environment.

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link:
https://resources.elluciancloud.com/en-GB/bundle/quercus_rel_release_notes/page/c_82940_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Jan 19, 08:36 EST
Jan 20, 2023
Completed - The scheduled maintenance has been completed.
Jan 20, 10:02 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 09:00 EST
Update - ELLUCIAN CLOUD SERVICES
The previous post for Maintenance Update 5.6 for Ellucian Intelligent Learning Platform 5.x application was done in error. The following dates are correct.
 
Maintenance Window:
For the Non- Production environments: February 1st, 2023
For the Production environments: February 21st, 2023
 
Release documentation for 5.6 can be found on the Ellucian Customer Center and will be updated before the deployment date for Non Production :
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=23f4a30d9713c9107c5bf8e3a253affb
 
Thank You,
Your Ellucian Cloud Services Team

Jan 20, 06:59 EST
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Maintenance Update 5.6 for Ellucian Intelligent Learning Platform 5.x application will be deployed in the Production environment. This notification details the maintenance timeline and planned work.
 
Maintenance Window:
** US & Canada regions **
Wednesday, 25th January 2023 at 9:00 p.m. Eastern to Thursday, 26th January 2023 at 12:00 a.m. Eastern

Activity: Deploy release in the Production environment.
 
Impact: ILP SaaS 5.X Production environment will be unavailable during the maintenance window.
 
Documentation: Release documentation for 5.6 can be found on the Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=23f4a30d9713c9107c5bf8e3a253affb

Dependencies: None
 
Customer Action: There is no action required by Customers. This announcement is for informational purposes only
 
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
 
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
 
Thank You,
Your Ellucian Cloud Services Team

Jan 19, 10:17 EST
Completed - The scheduled maintenance has been completed.
Jan 20, 10:02 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 09:00 EST
Update - ELLUCIAN CLOUD SERVICES
The previous post for Maintenance Update 5.6 for Ellucian Intelligent Learning Platform 5.x application was done in error. The following dates are correct.
 
Maintenance Window:
For the Non- Production environments: February 1st, 2023
For the Production environments: February 21st, 2023
 
Release documentation for 5.6 can be found on the Ellucian Customer Center and will be updated before the deployment date for Non Production :
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=23f4a30d9713c9107c5bf8e3a253affb
 
Thank You,
Your Ellucian Cloud Services Team

Jan 20, 06:55 EST
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Maintenance Update 5.6 for Ellucian Intelligent Learning Platform 5.x application will be deployed in the Production environment. This notification details the maintenance timeline and planned work.
 
Window:
*** Europe customers ***
Thursday, 26th January 2023 at 02:00 AM GMT to Thursday, 26th January 2023 at 05:00 AM GMT.

Activity: Deploy release in the Production environment.

Impact: ILP SaaS 5.X Production environment will be unavailable during the maintenance window
 
Documentation: Release documentation for 5.6 can be found on the Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=23f4a30d9713c9107c5bf8e3a253affb

Dependencies: None
 
Customer Action: There is no action required by Customers. This announcement is for informational purposes only
 
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
 
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
 
Thank You,
Your Ellucian Cloud Services Team

Jan 19, 10:16 EST
Completed - The scheduled maintenance has been completed.
Jan 20, 10:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 09:00 EST
Update - ELLUCIAN CLOUD SERVICES
The previous post for Maintenance Update 5.6 for Ellucian Intelligent Learning Platform 5.x application was done in error. The following dates are correct.
 
Maintenance Window:
For the Non- Production environments: February 1st, 2023
For the Production environments: February 21st, 2023
 
Release documentation for 5.6 can be found on the Ellucian Customer Center and will be updated before the deployment date for Non Production :
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=23f4a30d9713c9107c5bf8e3a253affb
 
Thank You,
Your Ellucian Cloud Services Team

Jan 20, 07:01 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Maintenance Update 5.6 for Ellucian Intelligent Learning Platform 5.X application will be deployed in the Production environment. This notification details the maintenance timeline and planned work.
 
Window:
** Asia Pacific region only **
Thursday, 26th January 2023 @ 2:00 a.m. AEDT to Thursday, 26th January 2023 @ 3:00 a.m. AEDT

Activity: Deploy release in the Production environment.
 
Impact: ILP SaaS 5.X Production environment will be unavailable during the maintenance window.
 
Documentation: Release documentation for 5.6 can be found on the Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=23f4a30d9713c9107c5bf8e3a253affb

Dependencies: None
 
Customer Action: There is no action required by Customers. This announcement is for informational purposes only
 
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
 
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
 
Thank You,
Your Ellucian Cloud Services Team

Jan 19, 10:17 EST
Completed - The scheduled maintenance has been completed.
Jan 20, 09:03 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 06:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T2 Release Updates will be deployed in the Non-Production environment. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T2 Release Updates will be deployed in Non-Production on January 20, 2023. The same updates will be deployed in Production on January 24, 2023.

Windows:
Eastern Time Zone - January 20 from 6:00 AM to 9:00 AM
Central/Mountain Time Zone - January 20 from 4:00 AM to 7:00 AM
Pacific Time Zone -January 20 from 3:00 AM to 6:00 AM
Samoa Standard Time - January 20 from 12:00 AM to 3:00 AM

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=e516d23497099550a7bcfbc3f153af81
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=93b0b9d0972b59987c5bf8e3a253af9e
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=6357cd51970b1d107c5bf8e3a253afad
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=14c81ee7974825185154d004a253af07
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=306080a5877f11d06c71ca27dabb3578
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=088eda36879ca19899ecca65dabb3577

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes. Review and adjust other scheduled jobs as necessary.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Jan 19, 12:01 EST
Jan 19, 2023
Completed - The scheduled maintenance has been completed.
Jan 19, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 20:30 EST
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Elevate Upgrade 8.29.4.0 will be deployed to the Non-Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the US only ***
Wednesday, 18th January - starting at 11:30 p.m. Eastern and concluding on Thursday, 19th January at 3:30 a.m. Eastern.

*** This notification is for our customers in the US2 only *** ( ACCS schools only)
Thursday, 19th January- starting at 4:00 a.m. Eastern and concluding on Thursday, 19th January at 7:00 a.m. Eastern.

*** This notification is for our customers in the Canada region only ***
Wednesday, 18th January - starting at 8:30 p.m. Eastern and concluding on Wednesday, 18th January at 10:30 p.m. Eastern.

NOTE: The Upgrade in Production is scheduled for Sunday, 22nd of January 2023.

Activity: Deploy Elevate Upgrade 8.29.4.0 to the Non-Production environment.

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link :
https://resources.elluciancloud.com/en-GB/bundle/elevate_rel_release_notes/page/c_82940_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Ellucian Cloud Services Team

Jan 17, 10:59 EST
Jan 18, 2023
Completed - The scheduled maintenance has been completed.
Jan 18, 23:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 20:00 EST
Update - The previous post indicated the maintenance will be performed in the Test environment. It should state that it will be performed in the Production Environment.
Jan 10, 14:15 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that a required certificate update will be performed in the CA region Test environments.

Window: 1/18/2023 at 8:00 pm to 1/18/2023 at 11:00 pm Eastern

Activity: Update certificate in Test environments.

Impact: There will be an outage of the Ellucian Workflow 1.x Test environments.

Client Action: None

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,

Your Ellucian Cloud Services Team

Jan 10, 14:01 EST
Completed - The scheduled maintenance has been completed.
Jan 18, 22:02 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 20:01 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Recruit Production. This notification details the maintenance timeline and planned work.

Details about the CRs included in this update can be found here:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=72a2472c87a7dd58fb8e43b6cebb35c6

*** Europe customers ***
Starting Thursday, 19 January 2023, at 01:00 AM GMT and concluding by Thursday, 19 January 2023, at 03:00 AM GMT.

*** Middle East customers ***
Starting Thursday, 19 January 2023, at 05:00 AM GMT+4 and concluding by Thursday, 19 January 2023, at 07:00 AM GMT+4.

There is no expected downtime during the MU; However, you may experience intermittent slowness or an occasional disconnect to your environment.

Should you encounter issues after this MU, please contact Action Line. If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).


Thank you,
Ellucian Cloud Team

Jan 17, 08:08 EST
Completed - The scheduled maintenance has been completed.
Jan 18, 22:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 20:01 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Tenga en cuenta que hay una próxima actualización de mantenimiento (MU) para Ellucian CRM Recruit Producción. Esta notificación detalla el cronograma de mantenimiento y el trabajo planificado.

Los detalles acerca de las CR incluidas en esta actualización se pueden encontrar aquí:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=72a2472c87a7dd58fb8e43b6cebb35c6

*** Clientes en Latinoamérica ***
A partir del miercoles, 18 de enero, 2023 a las 20:00 horas EST y finalizado el miercoles, 18 de enero, 2023 a las 22:00 horas EST.

No hay tiempo de inactividad esperado durante el MU, sin embargo, puede experimentar lentitud intermitente o una desconexión ocasional de su entorno.

Si encuentra problemas después de este MU, comuníquese con Action Line. Si tiene alguna pregunta o inquietud acerca de esta notificación o si desea discutir cualquier aspecto del próximo mantenimiento, comuníquese con su Gerente de Éxito del Cliente, quien puede concertar una reunión con el personal técnico correspondiente.

Si no es un cliente dentro de ninguna de las regiones enumeradas en esta notificación, seleccione "Administrar su suscripción," en la parte inferior de este correo electrónico para actualizar su preferencia regional para su solución Ellucian CRM.


Gracias,
Equipo de Ellucian Cloud

Jan 17, 08:11 EST
Completed - The scheduled maintenance has been completed.
Jan 18, 22:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 20:00 EST
Update - I forgot to remove the word December. It should read: Ellucian CRM Recruit Maintenance Update: Production (US/Canada)
Jan 17, 10:22 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Recruit Production. This notification details the maintenance timeline and planned work.

Details about the CRs included in this update can be found here:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=72a2472c87a7dd58fb8e43b6cebb35c6

*** United States and Canada customers ***
Starting Wednesday, 18 January 2023, at 08:00 PM EST and concluding by Wednesday, 18 January 2023, at 10:00 PM EST.

There is no expected downtime during the MU; however, you may experience intermittent slowness or an occasional disconnect to your environment.

Should you encounter issues after this MU, please contact Action Line. If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).


Thank you,
Ellucian Cloud Team

Jan 17, 08:02 EST
Completed - The scheduled maintenance has been completed.
Jan 18, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 20:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Recruit Production. This notification details the maintenance timeline and planned work.

Details about the CRs included in this update can be found here:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=72a2472c87a7dd58fb8e43b6cebb35c6

*** Singapore customers ***
Starting Thursday, 19 January 2023, at 09:00 AM GMT+8 and concluding by Thursday, 19 January 2023, at 11:00 AM GMT+8.

*** Australia customers ***
Starting Thursday, 19 January 2023, at 12:00 PM AEDT and concluding by Thursday, 19 January 2023, at 2:00 PM AEDT.

There is no expected downtime during the MU; However, you may experience intermittent slowness or an occasional disconnect to your environment.

Should you encounter issues after this MU, please contact Action Line. If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).


Thank you,
Ellucian Cloud Team

Jan 17, 08:02 EST
Completed - The scheduled maintenance has been completed.
Jan 18, 16:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 13:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that maintenance update 2.1.6 for Ellucian Workflow will be deployed in the 2.0 Test environment for all Australian customers. This notification details the maintenance timeline and planned work.

Window:
** Australian region only**
Thursday, 19 January 2023 @ 5:00 a.m. AEDT to Thursday, 19 January 2023 @ 8:00 a.m. AEDT

Note: This Maintenance Update will be deployed in Production on Thursday, 12 January 2023.

Activity: Deploy release 2.1.6 into Ellucian Workflow 2.0 Test environment

Impact: There will be downtime experienced in the 2.0 Test environment while the update is being deployed.

Documentation: Release documentation can be found on The Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=9c2cfebe876bd11c25d9cbb6dabb352e

Client Action: None

Dependencies: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,

Your Ellucian Cloud Services Team

Jan 13, 14:01 EST
Completed - The scheduled maintenance has been completed.
Jan 18, 07:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 05:30 EST
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus Upgrade 8.29.4.0 will be deployed to the Non-Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the APAC region only ***
Wednesday, 18th January - starting at 9:30 p.m. AEDT and concluding on Wednesday, 18th January at 11:30 p.m. AEDT.

NOTE: The Upgrade in Production is scheduled for Saturday, 21st of January 2023.

Activity: Deploy Quercus Upgrade 8.29.4.0 to the Non-Production environment.

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link :
https://resources.elluciancloud.com/en-GB/bundle/quercus_rel_aus_release_notes/page/c_82940_au_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Ellucian Cloud Services Team

Jan 17, 10:59 EST
Completed - The scheduled maintenance has been completed.
Jan 18, 04:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 00:01 EST
Update - We will be undergoing scheduled maintenance during this time.
Jan 6, 12:32 EST
Update - We will be undergoing scheduled maintenance during this time.
Jan 6, 12:29 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that Ellucian will be performing infrastructure maintenance for Colleague SaaS in the Non-Production and Production environments. This notification details the maintenance timeline and planned work. This maintenance is for United States customers only.

These infrastructure updates will be deployed in Non-Production and Production starting January 18, 2023.

Windows:
Eastern Time Zone - January 18 from 12:00 AM to 4:00 AM
Central/Mountain Time Zone - January 18 from 11:00 PM to 3:00 AM
Pacific Time Zone -January 18 from 9:00 PM to 1:00 AM
Samoa Standard Time - January 18 from 6:00 PM to 10:00 PM

Impact: The Non-Production and Production environment will be unavailable during the maintenance window.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.
Please review and adjust other scheduled jobs as necessary.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Jan 6, 12:03 EST
Completed - The scheduled maintenance has been completed.
Jan 18, 00:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 20:30 EST
Scheduled - ELLUCIAN CLOUD SERVICES
Please be advised that Ellucian Quercus Upgrade 8.29.4.0 will be deployed to the Non-Production environment. This notification details the maintenance time line and planned work.

Window:
*** This notification is for our customers in the EMEA region only ***
Wednesday, 18th January - starting at 1:30 a.m. GMT and concluding on Wednesday, 18th January at 5:30 a.m. GMT.

NOTE: The Upgrade in Production is scheduled for Saturday, 21st of January 2023 .

Activity: Deploy Quercus Upgrade 8.29.4.0 to the Non-Production environment.

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Release documentation can be found at the following link:
https://resources.elluciancloud.com/en-GB/bundle/quercus_rel_release_notes/page/c_82940_release_notes.html

Dependencies: None.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Jan 17, 11:00 EST
Jan 17, 2023
Completed - The scheduled maintenance has been completed.
Jan 17, 16:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 14:01 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Recruit Non-Production. This includes Pre-Production and Test environments. This notification details the maintenance timeline and planned work.

Details about the CRs included in this update can be found here:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=72a2472c87a7dd58fb8e43b6cebb35c6

*** Singapore customers ***
Starting Wednesday, 18 January 2023, at 3:00 AM GMT+8 and concluding by Wednesday, 18 January 2023, at 5:00 AM GMT+8.

*** Australia customers ***
Starting Wednesday, 18 January 2023, at 6:00 AM AEDT and concluding by Wednesday, 18 January 2023, at 8:00 AM AEDT.

There is no expected downtime during the MU; However, you may experience intermittent slowness or an occasional disconnect to your environment.

Should you encounter issues after this MU, please get in touch with Action Line. If you have any questions or concerns about this notification or want to discuss any aspect of the upcoming maintenance, please reach out to your Customer Success Manager, who can arrange a meeting with the right technical personnel.

If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).


Thank you,
Ellucian Cloud Team

Jan 16, 08:05 EST
Completed - The scheduled maintenance has been completed.
Jan 17, 16:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 14:01 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Tenga en cuenta que hay una próxima actualización de mantenimiento (MU) para Ellucian CRM Recruit No-Producción. Esto incluye entornos de preproducción y prueba. Esta notificación detalla el cronograma de mantenimiento y el trabajo planificado.

Los detalles acerca de las CR incluidas en esta actualización se pueden encontrar aquí:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=72a2472c87a7dd58fb8e43b6cebb35c6

*** Clientes en Latinoamérica ***
A partir de el martes, 17 de enero, 2023 a las 14:00 horas EST y finalizado el martes, 17 de enero, 2023 a las 16:00 horas EST.

No hay tiempo de inactividad esperado durante el MU, sin embargo, puede experimentar lentitud intermitente o una desconexión ocasional de su entorno.

Si encuentra problemas después de este MU, comuníquese con Action Line. Si tiene alguna pregunta o inquietud acerca de esta notificación o si desea discutir cualquier aspecto del próximo mantenimiento, comuníquese con su Gerente de Éxito del Cliente, quien puede concertar una reunión con el personal técnico correspondiente.

Si no es un cliente dentro de ninguna de las regiones enumeradas en esta notificación, seleccione "Administrar su suscripción," en la parte inferior de este correo electrónico para actualizar su preferencia regional para su solución Ellucian CRM.


Gracias,
Equipo de Ellucian Cloud

Jan 16, 08:04 EST
Completed - The scheduled maintenance has been completed.
Jan 17, 16:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 14:01 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Recruit Non-Production. This includes Pre-Production and Test environments. This notification details the maintenance timeline and planned work.

Details about the CRs included in this update can be found here:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=72a2472c87a7dd58fb8e43b6cebb35c6

*** United States and Canada customers ***
Starting Tuesday, 17 January 2023, at 2:00 PM EST and concluding by Tuesday, 17 January 2023, at 4:00 PM EST.

There is no expected downtime during the MU; however, you may experience intermittent slowness or an occasional disconnect to your environment.

Should you encounter issues after this MU, please get in touch with Action Line. If you have any questions or concerns about this notification or want to discuss any aspect of the upcoming maintenance, please reach out to your Customer Success Manager, who can arrange a meeting with the right technical personnel.

If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).


Thank you,
Ellucian Cloud Team

Jan 16, 08:04 EST
Completed - The scheduled maintenance has been completed.
Jan 17, 16:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 14:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Recruit Non-Production. This includes Pre-Production and Test environments. This notification details the maintenance timeline and planned work.

Details about the CRs included in this update can be found here:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=72a2472c87a7dd58fb8e43b6cebb35c6

*** Europe customers ***
Starting Tuesday, 17 January 2023, at 7:00 PM GMT and concluding by Tuesday, 17 January 2023, at 9:00 PM GMT.

*** Middle East customers ***
Starting Tuesday, 17 January 2023, at 11:00 PM GMT+4 and concluding by Wednesday, 18 January 2023, at 01:00 AM GMT+4.

There is no expected downtime during the MU; However, you may experience intermittent slowness or an occasional disconnect to your environment.

Should you encounter issues after this MU, please get in touch with Action Line. If you have any questions or concerns about this notification or want to discuss any aspect of the upcoming maintenance, please reach out to your Customer Success Manager, who can arrange a meeting with the right technical personnel.

If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).


Thank you,
Ellucian Cloud Team

Jan 16, 08:02 EST
Completed - The scheduled maintenance has been completed.
Jan 17, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 21:00 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T3 Release Updates will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T3 Release Updates will be deployed in Production on January 16, 2023.

Windows:
Eastern Time Zone - January 16 from 9:00 PM to 11:59 PM
Central/Mountain Time Zone - January 16 from 9:00 PM to 11:59 PM
Pacific Time Zone -January 16 from 9:00 PM to 11:59 PM
Samoa Standard Time - January 16 from 9:00 PM to 11:59 PM

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=94c4f4d587efd1d899ecca65dabb35a0
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=3528682b976359dc5154d004a253af3a
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=5aaeb1309733dd105154d004a253afa4
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=6413344e8748519099ecca65dabb3566
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=30e25efb870f11546fd864ed0ebb354a

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes. Please review and adjust scheduled jobs as necessary.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Jan 13, 17:45 EST
Completed - The scheduled maintenance has been completed.
Jan 17, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 00:30 EST
Scheduled - ELLUCIAN CLOUD SERVICES

Please be advised that the following Ellucian Banner SaaS January, 2023 Release 23.01.00-Tier3 will be deployed on the Production environments. This notification details the maintenance timeline and planned work.

Window: January 17th 2023, 12:30 AM to January 17th 2023, 5:00 AM Eastern

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:

Release 23.01.00:

Banner - General - Banner Print App BA GEN PRINT APP 9.1 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=d153082d87ff11d06c71ca27dabb357c

Banner - Human Resources - Regulatory BA HR Tax Update #304 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=71a359c097efd1d85154d004a253afac

Banner - Student BA STUDENT 8.25.2.1 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=85dd2e0a974bd1907c5bf8e3a253af76

Banner - Employee Self-Service BA WWW-EMP 8.21.0.1 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=3fd418cb47175d180cf60562846d43e9

Banner - Student Self-Service Banner Student Self-Service 9.21.0.5 https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=8958d2a04fa3d998e01c8af5f0ad48be

Dependencies: None

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integrations, and bug fixes.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Jan 11, 16:14 EST
Jan 16, 2023
Completed - The scheduled maintenance has been completed.
Jan 16, 04:02 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 03:30 EST
Update - An incorrect window was shared on the previous post
Jan 13, 13:18 EST
Scheduled - ELLUCIAN CLOUD SERVICES

As part of our ongoing efforts to optimize service, Ellucian needs to perform infrastructure maintenance on an underlying system in the Ethos Data Access Preview environment.

Window:
** US Region **
Monday, 16 January 2023 at 3:30 AM EST to Monday, 16 January 2023 at 4:00 AM EST.

Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads or Analytics loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.

Dependencies: None.

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Jan 13, 12:20 EST
Jan 15, 2023

No incidents reported.