Ethos Data Access Maintenance Release - Production Environment – AU Region Only

Scheduled Maintenance Report for Ellucian Cloud

Completed

The scheduled maintenance has been completed.

Posted Sep 27, 2023 - 11:00 EDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Sep 27, 2023 - 09:00 EDT

Scheduled

ELLUCIAN CLOUD SERVICES

Please be advised that a Maintenance Update for Ethos Data Access will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

Window:
** AU Region **
Wednesday, 27 September at 11:00 PM AEST to Thursday, 28 July 2023 at 1:00 AM AEDT

Activity: Deploy release in the Production environment.

Documentation: Release documentation can be found on the Ellucian Customer Center
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=56a657a04778b1540cf60562846d430f

Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads or Analytics loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.

Dependencies: None

Customer Action: There is no action required by customers. This announcement is for informational purposes only.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Posted Sep 25, 2023 - 14:00 EDT

This scheduled maintenance affected: Ellucian Ethos Platform (Ethos Data Access - Australia).