Ellucian Cloud Status - Upgrade Notification Ellucian Intelligent Learning Platform ILP 5.9.2

Upgrade Notification Ellucian Intelligent Learning Platform ILP 5.9.2 - Production Environment (US/CANADA)

Scheduled Maintenance Report for Ellucian Cloud

Completed

The scheduled maintenance has been completed.

Posted Apr 25, 2024 - 00:01 EDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Apr 24, 2024 - 21:00 EDT

Scheduled

ELLUCIAN CLOUD SERVICES
Please be advised that the Ellucian Intelligent Learning Platform 5.9.2 Release will be deployed to the Production environment. This notification details the maintenance timeline and planned work.

Window:
*** US/Canada customers ***
April 24th , 2024 at 9:00 PM Eastern to April 25th, 2024 at 12:01 AM EST

Activity: Deploy 5.9.2 release in the Production environment.

Impact: ILP SaaS Production environment will be unavailable during the maintenance window

Release documentation for 5.9.2 can be found in the Ellucian Customer Center.

Customer Center URL: https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=cd18326587c739509120840e0ebb3548

Dependencies: None

Customer Action: To subscribe to this release and any potential updates, go to the customer center URL and click subscribe in the upper right hand corner of the form - https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=b5123e29870739509120840e0ebb35d8

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Ellucian Cloud Services Team

Posted Apr 22, 2024 - 16:01 EDT

This scheduled maintenance affected: Ellucian SaaS (Ellucian Intelligent Learning Platform - United States/Canada/Latin America).