ELLUCIAN CLOUD SERVICES
As part of our ongoing efforts to optimize service, Ellucian needs to apply Analytics hotfix 2020.4.0.2 in the Ellucian Analytics Production and Test environments.
Window: Wednesday, 17 February at 8:00 PM Eastern to Wednesday, 17 February at 10:00 PM Eastern
Impact: Ellucian Analytics will be unavailable during the maintenance window.
Release documentation can be found on the Ellucian Customer Center:https://ellucian.force.com/clients/a111M00000R1CS8
Pre Release-Customer Action: Please make sure no Analytics Load Pipeline jobs are in progress nor scheduled to begin during the maintenance window. While Analytics Refresh Pipeline job may run during the maintenance window, any job errors during the maintenance window should be ignored as all data will be refreshed during the next successful refresh job.
Post Release-Customer Action: None
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
Your Ellucian Cloud Services Team