Colleague SaaS T3 - Release Updates - Production - May 22, 2023
Scheduled Maintenance Report for Ellucian Cloud
Completed
The scheduled maintenance has been completed.
Posted May 23, 2023 - 07:00 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 22, 2023 - 21:00 EDT
Scheduled
ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T3 Release Updates will be deployed in the Production environment. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T3 Release Updates will be deployed in Production on May 22, 2023.

Windows:
Eastern Time Zone - May 22 from 9:00 PM to 11:59 PM
Central/Mountain Time Zone - May 22 from 9:00 PM to 11:59 PM
Pacific Time Zone - May 22 from 9:00 PM to 11:59 PM
Samoa Standard Time - May 22 from 9:00 PM to 11:59 PM

*In regions that don't observe daylight savings, please adjust the times above accordingly.

Impact: The Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=7b8d667e976a6554d5723ba71153afc2
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=8d6abe729775add0d5723ba71153af06
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=abd0f2fe97aa6554d5723ba71153af45

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes. Please review and adjust scheduled jobs as necessary.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted May 19, 2023 - 12:00 EDT
This scheduled maintenance affected: Ellucian SaaS (Ellucian Colleague SaaS).