ELLUCIAN CLOUD SERVICES
As part of our ongoing support for customers using Ethos Data Access we are continuing to deliver fixes for critical issues as needed. This notification details the maintenance timeline and planned work.
Window: Tuesday, 06 April at 1:00 PM Eastern to Tuesday, 06 April at 7:00 PM Eastern
Activity: Deploy Hot-Fix in the Preview and Production environments.
Documentation: Release documentation can be found on the Ellucian Customer Centerhttps://ellucian.force.com/clients/a111M00000R1NRO
Impact: The environment will be unavailable during the maintenance window. Please make sure no data loads or Analytics loads are in progress at the start of the maintenance window. Any bulk loads in progress will be interrupted and will have to be re-triggered once the deployment is done.
Customer Action: Please make sure no Analytics Load Pipeline jobs are in progress nor scheduled to begin during the maintenance window. While Analytics Refresh Pipeline job may run during the maintenance window, any job errors during the maintenance window should be ignored as all data will be refreshed during the next successful refresh job.
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
Your Ellucian Cloud Services Team