Colleague SaaS Infrastructure Update -- Prod -- March 18, 2023
Scheduled Maintenance Report for Ellucian Cloud
The scheduled maintenance has been completed.
Posted Mar 19, 2023 - 00:02 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Mar 18, 2023 - 21:00 EDT

Please be advised that Ellucian will be performing maintenance on your Colleague SaaS PROD environment on March 18, 2023. Institutions received separate communication on on February 22nd and March 10th regarding the details of this maintenance. Please review and complete action required by the institution. This notification details the maintenance timeline.

Eastern Time Zone - March 18 from 9:00 PM to 11:59 PM
Central Time Zone - March 18 from 8:00 PM to 10:59 PM
Mountain Time Zone - March 18 from 7:00 PM to 9:59 PM
Pacific Time Zone -March 18 from 6:00 PM to 8:59 PM
Samoa Standard Time - March 18 from 2:00 PM to 4:59 PM

Impact: The Production environment will be unavailable during the maintenance window.

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes. Scheduled jobs should be reviewed and adjusted as necessary. Please reference communication shared via email / Customer Center Publications on 3/10 and 2/22 for customer actions required prior to this maintenance window.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Service Delivery Manager.

Thank You,
Your Ellucian Cloud Services Team
Posted Mar 17, 2023 - 12:03 EDT
This scheduled maintenance affected: Ellucian SaaS (Ellucian Colleague SaaS).