Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Feb 11, 2021 - 20:01 EST
ELLUCIAN CLOUD SERVICES
As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM in the cloud an infrastructure maintenance is planned for the Ellucian CRM infrastructure. This infrastructure maintenance does not require your institution to engage, configure, or test as there are no new features being released or corrected.
WINDOW: *** Europe customers *** Starting Friday, 12 February 2021 at 1:00 AM GMT and concluding by Friday, 12 February 2021 at 3:00 AM GMT
*** Middle East customers *** Starting Friday, 12 February 2021 at 5:00 AM GST and concluding by Friday, 12 February 2021 at 7:00 AM GST
IMPACT: This infrastructure maintenance only impacts the Ellucian CRM infrastructure in the EMEA region. There is no expected downtime however you may experience intermittent slowness or an occasional disconnect to your environment.
ACTION REQUIRED: There is no action required at this time, this announcement is informational.
IMPORTANT: If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).
Should you encounter issues after the infrastructure maintenance, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.