Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 11, 2022 - 23:30 EDT
ELLUCIAN CLOUD SERVICES Please be advised that an Infrastructure Maintenance Update for Ellucian Elevate will be deployed in the Non Production Environments. This notification details the maintenance timeline and planned work.
Window: *** This notification is for our customers in the US 1 region only *** Thursday 12th May- starting at 1:30 a.m. Eastern and concluding on Thursday 12th May at 2:30 a.m. Eastern.
*** This notification is for our customers in the US 2 region only *** Thursday 12th May - starting at 3:30 a.m. Eastern and concluding on Thursday 12th May at 4:30 a.m. Eastern.
*** This notification is for our customers in the Canada region only *** Wednesday 11th May - starting at 11:30 p.m. Eastern and concluding on Thursday 12th May at 12:30 a.m. Eastern.
NOTE: The deployment to Production is scheduled for Sunday, 15th of May.
Activity: Deploy Infrastructure updates to the Elevate Non Production environments.
Impact: The Non Production environment will be unavailable during this maintenance window.
Customer Action: There is no action required by customers. This announcement is for informational purposes only.
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact me or your Customer Success Manager.
Thank You, Your Ellucian Cloud Services Team
Posted May 09, 2022 - 11:01 EDT
This scheduled maintenance affected: Ellucian SaaS (Ellucian Elevate).