Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Apr 17, 2024 - 20:00 EDT
Scheduled
ELLUCIAN CLOUD SERVICES As part of our ongoing efforts to optimize service, Ellucian needs to perform infrastructure maintenance on an underlying system in the Ellucian Insights environment.
Window:
Wednesday, 17 April 2024 at 8:00 p.m. to Wednesday, 17 April 2024 at 9:00 p.m. Eastern
Activity: Perform an update to a network service supporting on premises connections to Insights environment.
Impact: DMS Connection to On-Premise databases: Replication Task may fail, the DMS retry logic should kick in once the maintenance is complete and connection from AWS to the Database is restored On-Demand operations ingestions may fail, DMS may not be able to talk to the database during that time period, DMS retry should kick in and complete ingestion after the outage Insights Data Warehouse: Data Warehouse will be inaccessible from the Customer On-Premise reporting tools. There should be no effects on the Insights Reporting Tool (IRT)
Dependencies: None.
Client Action: None
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
Thank You,
Your Ellucian Cloud Services Team
Posted Apr 16, 2024 - 17:01 EDT
This scheduled maintenance affected: Ellucian SaaS (Ellucian Insights).