Intermittent ILP 4 Performance issues

Incident Report for Ellucian Cloud

Resolved

The performance degradation issues for ILP 4 have been resolved, and transactions are being processed.

Posted May 03, 2022 - 17:52 EDT

Update

Ellucian engineers have made progress in improving performance for ILP 4 but will continue to closely monitor

Posted May 03, 2022 - 16:45 EDT

Update

Ellucian engineers are monitoring intermittent performance issues for ILP 4 customers. Teams are working to resolve the issue. We will continue to provide further updates.

Posted May 03, 2022 - 15:46 EDT

Update

Ellucian engineers are monitoring intermittent performance issues for ILP 4 customers. Teams are working to resolve the issue. We will continue to provide further updates.

Posted May 03, 2022 - 14:51 EDT

Investigating

We are aware of intermittent performance issues impacting ILP4 customers. Teams are working to identify the issue. We will continue to provide regular updates.

Posted May 03, 2022 - 13:47 EDT