ELLUCIAN CLOUD SERVICES
As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advise in the cloud, this notice is to inform you of plans to upgrade your Ellucian CRM deployment(s) within the Ellucian Cloud.
TARGETED PROD UPGRADE WINDOW:
Ellucian CRM Advise Prod, July 6, 2020 - July 13, 2020
Specific timing (upgrade date and its duration) will be shared directly using your Ellucian CRM distribution email address.
Release notes may be found on Communities here:https://ecommunities.ellucian.com/message/296136#296136
Details about CRs found in this upgrade may be found on Customer Center here:https://ellucian.force.com/clients/s/releases/a111M00000Ne7UTQAZ/ellucian-crm-advise-31
Given the problematic global circumstances and hardships faced in recent weeks, Ellucian has extended CRM Email Router support for our existing customers through November 2020.
For information on how to configure Server-Side Synchronization details may be found at:https://ellucian.force.com/clients/s/article/CRM-9-0-Server-Side-Synchronization
USER ACCEPTANCE TESTING:
It is expected that current business operations are tested after all Ellucian CRM upgrades. The goal of the testing is to verify that current business operations are unimpeded. New feature functionality must be configured and may be configured after the upgrade.
Should you encounter issues after this upgrade, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.
Ellucian Cloud Team