Ellucian CRM Upgrade Notification: Ellucian CRM Advise 3.1 Prod
Scheduled Maintenance Report for Ellucian Cloud
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 06, 2020 - 22:00 EDT
Scheduled
ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advise in the cloud, this notice is to inform you of plans to upgrade your Ellucian CRM deployment(s) within the Ellucian Cloud.
 
TARGETED PROD UPGRADE WINDOW:
Ellucian CRM Advise Prod, July 6, 2020 - July 13, 2020
 
Specific timing (upgrade date and its duration) will be shared directly using your Ellucian CRM distribution email address.
 
RELEASE INFORMATION:
Release notes may be found on Communities here:
https://ecommunities.ellucian.com/message/296136#296136

Details about CRs found in this upgrade may be found on Customer Center here:
https://ellucian.force.com/clients/s/releases/a111M00000Ne7UTQAZ/ellucian-crm-advise-31

IMPORTANT INFORMATION:
Given the problematic global circumstances and hardships faced in recent weeks, Ellucian has extended CRM Email Router support for our existing customers through November 2020. 

For information on how to configure Server-Side Synchronization details may be found at:
https://ellucian.force.com/clients/s/article/CRM-9-0-Server-Side-Synchronization

USER ACCEPTANCE TESTING:
It is expected that current business operations are tested after all Ellucian CRM upgrades. The goal of the testing is to verify that current business operations are unimpeded. New feature functionality must be configured and may be configured after the upgrade.

Should you encounter issues after this upgrade, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.
 
Thank you,
Ellucian Cloud Team
Posted Jun 19, 2020 - 11:59 EDT
This scheduled maintenance affects: Ellucian SaaS (Ellucian Advise (EMEA), Ellucian Advise).