As we work to resolve issues with Ellucian Analytics refresh and Load Pipeline jobs erroring out or taking longer than expected to complete, we have restarted some internal components. This will cause ALL jobs currently running to be cancelled and appear as errors in the Administrative UI. We will continue to keep you updated and inform you of any necessary action items following this maintenance period.
Posted May 12, 2021 - 14:21 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 12, 2021 - 11:30 EDT
Scheduled
ELLUCIAN CLOUD SERVICES
Several customers have reported issues with their Analytics Refresh Pipeline jobs erroring out or taking a longer than anticipated time to complete. We have verified that these issues are happening for other customers as well. We will be cancelling and clearing out the stagnant refresh jobs. If your refresh job is cancelled and you have a job reoccurrence scheduled, the next instance should resume as scheduled. Until a successful refresh occurs, some data may be out of date. No Analytics Load Pipeline jobs will be modified. We will continue to keep you updated as we work through these issues. Please reach out if you have any additional questions.
Window: Wednesday, May 12 2021 at 11:00 am to Wednesday, May 12 2021 at 5:00 pm Eastern Thank You, Your Ellucian Cloud Services Team