ELLUCIAN CLOUD SERVICES
As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM in the cloud an infrastructure maintenance is planned for all Ellucian CRM customers.
This infrastructure maintenance does not require your institution to engage, configure, or test as there are no new features being released or corrected.
*** Australia customers ***
Starting Saturday 22 February 2020 at 01:00 GMT+11 and concluding by Saturday 22 February 2020 at 05:00 GMT+11.
*** New Zealand customers ***
Starting Saturday 22 February 2020 at 03:00 GMT+13 and concluding by Saturday 22 February 2020 at 07:00 GMT+13.
This infrastructure maintenance only impacts authentication services for Ellucian CRM Prod environments in the APAC region. There is expected downtime for authentication services and you will not be able to access your Ellucian CRM environment during this period.
For customers that use AD FS for your SSO authentication, there is a requirement to patch your AD FS to ensure your SSO is unimpeded. Please visit the following URL on details provided by Microsoft regarding the Google Chrome 80 changes:https://docs.microsoft.com/en-us/office365/troubleshoot/miscellaneous/chrome-behavior-affects-applications
This infrastructure update is to address the changes Google are implementing within Google Chrome 80: https://blog.chromium.org/2019/10/developers-get-ready-for-new.html
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).
Should you encounter issues after the infrastructure maintenance, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.
Ellucian Cloud Team