Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 15, 2021 - 00:01 EDT
Scheduled
ELLUCIAN CLOUD SERVICES Please be advised the Jaspersoft 7.9 Upgrade will be deployed to the Non PROD environment. This notification details the maintenance time line and planned work.
Window: *** This notification is for our customers in the EMEA region only *** Wednesday 15th September - starting at 5:00 a.m. BST (GMT+1) and concluding on Wednesday 15th September at 7:30 a.m. BST (GMT+1).
Update in Production planned for Wednesday 22nd September.
IMPACT: Impact: The Non PROD environment will be unavailable during the maintenance window.
Dependencies: None.
Customer Actions: Clients should plan to clear their "browser cache" after the upgrade.
**Important ** Clients need to update their schedule dates for reports to a future date beyond Sept 22, 2021. This will ensure future scheduled reports run successfully after the 7.9 Jaspersoft upgrade in the Production environment scheduled for September 22nd.
Documentation: More specific details about this Jaspersoft upgrade will be shared with the future 8.26 release notes.
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
Thank You, Your Ellucian Cloud Services Team
Posted Sep 13, 2021 - 14:09 EDT
This scheduled maintenance affected: Ellucian SaaS (Ellucian Quercus (EMEA)).