Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 15, 2021 - 00:01 EDT
ELLUCIAN CLOUD SERVICES Please be advised the Jaspersoft 7.9 Upgrade will be deployed to the Non PROD environment. This notification details the maintenance time line and planned work.
Window: *** This notification is for our customers in the EMEA region only *** Wednesday 15th September - starting at 5:00 a.m. BST (GMT+1) and concluding on Wednesday 15th September at 7:30 a.m. BST (GMT+1).
Update in Production planned for Wednesday 22nd September.
IMPACT: Impact: The Non PROD environment will be unavailable during the maintenance window.
Customer Actions: Clients should plan to clear their "browser cache" after the upgrade.
**Important ** Clients need to update their schedule dates for reports to a future date beyond Sept 22, 2021. This will ensure future scheduled reports run successfully after the 7.9 Jaspersoft upgrade in the Production environment scheduled for September 22nd.
Documentation: More specific details about this Jaspersoft upgrade will be shared with the future 8.26 release notes.
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
Thank You, Your Ellucian Cloud Services Team
Posted Sep 13, 2021 - 14:09 EDT
This scheduled maintenance affected: Ellucian SaaS (Ellucian Quercus (EMEA)).