Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 25, 2023 - 23:31 EDT
Scheduled
ELLUCIAN CLOUD SERVICES Please be advised that an Infrastructure Maintenance Update for Ellucian Elevate will be deployed in the Production Environments. This notification details the maintenance timeline and planned work.
Window: *** This notification is for our customers in the US only *** Tuesday, 26th September - starting at 2:30 a.m. Eastern and concluding on Tuesday, 26th September at 5:30 a.m. Eastern.
*** This notification is for our customers in the US2 only *** ( ACCS schools only) Tuesday, 26th September - starting at 5:30 a.m. Eastern and concluding on Tuesday, 26th September at 8:30 a.m. Eastern.
*** This notification is for our customers in the Canada region only *** Monday, 25th September - starting at 11:30 p.m. Eastern and concluding on Tuesday, 26th September at 2:30 a.m. Eastern.
Activity: Deploy Infrastructure updates to the Elevate Production environments.
Impact: Jaspersoft will be unavailable in the Elevate Production environments during the deployment window.
Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration, and bug fixes.
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
Thank You, Ellucian Cloud Services Team
Posted Sep 22, 2023 - 16:03 EDT
This scheduled maintenance affected: Ellucian SaaS (Ellucian Elevate).