Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 22, 2022 - 08:30 EDT
ELLUCIAN CLOUD SERVICES Periodically, we encounter issues with our deployments and need to redeploy. Please be advised that Ellucian Quercus Upgrade 184.108.40.206 will be redeployed to the Non-Production environment. This notification details the maintenance time line and planned work.
Window: *** This notification is for our customers in the APAC region only *** Thursday, 22nd September - starting at 10:30 p.m. AEST and concluding on Friday, 23rd September at 12:30 a.m. AEST.
NOTE: The Upgrade in Production is still scheduled for Saturday, 24th of September 2022.
Activity: Redeploy Quercus Upgrade 220.127.116.11 to the Non-Production environment.
Impact: The Non-Production environment will be unavailable during the maintenance window.
Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
Thank You, Your Ellucian Cloud Services Team
Posted Sep 21, 2022 - 14:01 EDT
This scheduled maintenance affected: Ellucian SaaS (Ellucian Quercus (APAC)).