Ellucian Cloud Status - Upgrade Notification Ellucian Intelligent Learning Platform ILP 5.9.2

Upgrade Notification Ellucian Intelligent Learning Platform ILP 5.9.2 - Non-Production Environment (APAC)

Scheduled Maintenance Report for Ellucian Cloud

Completed

The scheduled maintenance has been completed.

Posted Apr 03, 2024 - 11:00 EDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Apr 03, 2024 - 10:00 EDT

Scheduled

ELLUCIAN CLOUD SERVICES
Please be advised that the Ellucian Intelligent Learning Platform 5.9.2 Release will be deployed to the Non-Production environment. This notification details the maintenance timeline and planned work.

Window:
*** APAC customers ***
April 4th, 2024 at 1:00 AM AEDT to April 4th, 2024 at 2:00 AM AEDT

Activity: Deploy 5.9.2 release in the Non-Production environment.

Impact: ILP SaaS Non-Production environment will be unavailable during the maintenance window

Release documentation and Production deployment schedule for 5.9.2 can be found in the Ellucian Customer Center.

Customer Center URL: https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=cd18326587c739509120840e0ebb3548

Dependencies: None

Customer Action: To subscribe to this release and any potential updates go to the customer center URL and click subscribe in the upper right hand corner of the form -
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=cd18326587c739509120840e0ebb3548

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Ellucian Cloud Services Team

Posted Apr 02, 2024 - 18:03 EDT

This scheduled maintenance affected: Ellucian SaaS (Ellucian Intelligent Learning Platform - APAC).