Ellucian Experience – Informational Notice Production Environment (US, CA and EU regions)
Scheduled Maintenance Report for Ellucian Cloud
The scheduled maintenance has been completed.
Posted May 24, 2023 - 00:00 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 23, 2023 - 21:01 EDT

As part of our ongoing support for customers using Ethos Data Access we are continuing to deliver fixes for critical issues as needed. This notification details the maintenance timeline and planned work.

** US and CA Regions *
Tuesday, 23 May at 09:00 PM Eastern to Wednesday, 24 May at 12:00 AM Eastern

** EU Region **
Wednesday, 24 May at 2:00 AM BST to Wednesday, 24 May at 5:00 AM BST

Activity: Deploy Data Access upgrade in the Production Environment.

Impact: The Data Access environment will be unavailable during the maintenance window. Experience customers who try to access the Housing Card will receive a message instructing them to contact their admin. Experience customers who have developed any extensions using Data Access will be unable to access those extensions during the maintenance window.

Dependencies: None

Customer Action: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team
Posted May 19, 2023 - 14:02 EDT
This scheduled maintenance affected: Ellucian SaaS (Ellucian Experience (U.S.), Ellucian Experience (CA), Ellucian Experience (EMEA)).