Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 20, 2023 - 23:30 EDT
ELLUCIAN CLOUD SERVICES Please be advised that Ellucian Elevate Upgrade 220.127.116.11 will be deployed to the Non-Production environment. This notification details the maintenance timeline and planned work.
Window: *** This notification is for our customers in the US only *** Wednesday, 20th September - starting at 11:30 p.m. Eastern and concluding on Thursday, 21st September at 3:30 a.m. Eastern.
*** This notification is for our customers in the US2 only *** ( ACCS schools only) Thursday, 21st September - starting at 4:00 a.m. Eastern and concluding on Thursday, 21st September at 7:00 a.m. Eastern.
*** This notification is for our customers in the Canada region only *** Wednesday, 20th September - starting at 8:30 p.m. Eastern and concluding on Wednesday, 20th September at 10:30 p.m. Eastern.
NOTE: The Upgrade in Production is scheduled for Sunday, September 24th.
Activity: Deploy Elevate Upgrade 18.104.22.168 to the Non-Production environment.
Impact: The Non-Production environment will be unavailable during the maintenance window.
Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
Thank You, Ellucian Cloud Services Team
Posted Sep 18, 2023 - 14:07 EDT
This scheduled maintenance affected: Ellucian SaaS (Ellucian Elevate).