Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 13, 2023 - 20:30 EDT
ELLUCIAN CLOUD SERVICES Please be advised that Ellucian Elevate Upgrade 184.108.40.206 will be deployed to the Production environment. This notification details the maintenance time line and planned work.
Window: *** This notification is for our customers in the US only *** Saturday, 13th May - starting at 11:30 p.m. Eastern and concluding on Sunday, 14th May at 3:30 a.m. Eastern.
*** This notification is for our customers in the US2 only *** ( ACCS schools only) Sunday, 14th May- starting at 4:00 a.m. Eastern and concluding on Sunday, 14th May at 7:00 a.m. Eastern.
*** This notification is for our customers in the Canada region only *** Saturday, 13th May - starting at 8:30 p.m. Eastern and concluding on Saturday, 13th May at 10:30 p.m. Eastern.
Activity: Deploy Elevate Upgrade 220.127.116.11 to the Production environment.
Impact: The Production environment will be unavailable during the maintenance window.
Documentation: Release documentation can be found at the following link : This deployment has no release documentation. It is updates to the source code for Elevate.
Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
Thank You, Ellucian Cloud Services Team
Posted May 11, 2023 - 09:04 EDT
This scheduled maintenance affected: Ellucian SaaS (Ellucian Elevate).