Ellucian Cloud Status - Colleague SaaS T2 and T3 - Release Updates - Non-Production

Colleague SaaS T2 and T3 - Release Updates - Non-Production - May 19, 2023

Scheduled Maintenance Report for Ellucian Cloud

Completed

The scheduled maintenance has been completed.

Posted May 19, 2023 - 10:01 EDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted May 19, 2023 - 06:01 EDT

Scheduled

ELLUCIAN CLOUD SERVICES

Please be advised that the Ellucian Colleague SaaS T2 and T3 Release Updates will be deployed in the Non-Production environment. This notification details the maintenance timeline and planned work.

The Ellucian Colleague SaaS T2 and T3 Release Updates will be deployed in Non-Production on May 19, 2023. The same T2 updates will be deployed in Production on May 24, 2023. The same T3 updates will be deployed in Production on May 22, 2023.

Windows:
Eastern Time Zone - May 19 from 6:00 AM to 9:00 AM
Central/Mountain Time Zone - May 19 from 4:00 AM to 7:00 AM
Pacific Time Zone - May 19 from 3:00 AM to 6:00 AM
Samoa Standard Time - May 19 from 12:00 AM to 3:00 AM

*In regions that don't observe daylight savings, please adjust the times above accordingly.

Impact: The Non-Production environment will be unavailable during the maintenance window.

Documentation: Please refer to the following articles for the details in this release:
T2 - https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=df2f61cf47696594f5f35555d36d4322
T3 - https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=7b8d667e976a6554d5723ba71153afc2
T3 - https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=8d6abe729775add0d5723ba71153af06
T3 - https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=abd0f2fe97aa6554d5723ba71153af45

Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes. Please review and adjust scheduled jobs as necessary.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager, who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Posted May 17, 2023 - 12:03 EDT

This scheduled maintenance affected: Ellucian SaaS (Ellucian Colleague SaaS).