Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 25, 2023 - 08:00 EDT
ELLUCIAN CLOUD SERVICES Please be advised that there is an upcoming major release for Ellucian CRM Advance Non-Production. This notification details the maintenance timeline and planned work.
Targeted Non-Production Major Release Window: CRM Advance Non-Production 3.7, September 25-29, 2023 Your specific date and time will be shared directly with you via your Ellucian CRM distribution email by the week of September 4.
For all customers with a production environment, Ellucian Cloud will be cloning your production environment down to your non-production environment. If configurations are present within your non-production environment that you wish to retain, please act by transferring these configurations into your production environment. Ellucian Cloud Engineers are not responsible for transferring any configurations..
If you do not receive a direct email outlining your specific major release date and time, please contact your Customer Success Manager. If you are an implementing customer, please contact your Ellucian Project Manager.
Targeted Production Major Release Window:: CRM Advance Production 3.7, October 23-26, 2023 You will receive a separate communication regarding the Ellucian CRM Advance Production major release windows two weeks before the start of production.
User Acceptance Testing: Given the flexibility to configure Ellucian CRM to fit your business needs, it is expected that current business operations are tested after all Ellucian CRM major releases. The goal of the testing is to verify that current business operations are unimpeded. New feature functionality must be configured and may be configured after the major release.
Should you encounter issues after this major release, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.
Ellucian Cloud Team
Posted Aug 28, 2023 - 12:01 EDT
This scheduled maintenance affected: Ellucian SaaS (Ellucian Advance (EMEA)).