Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jan 12, 2023 - 00:00 EST
ELLUCIAN CLOUD SERVICES Please be advised that an Infrastructure Maintenance Update for Ellucian Elevate will be deployed in the Non-Production Environments. This notification details the maintenance timeline and planned work.
Window: *** This notification is for our customers in the US 1 region only *** Thursday 12th January- starting at 1:30 a.m. Eastern and concluding on Thursday 12th January at 2:30 a.m. Eastern.
*** This notification is for our customers in the US 2 region only ( ACCS schools only) *** Thursday 12th January - starting at 3:30 a.m. Eastern and concluding on Thursday 12th January at 4:30 a.m. Eastern.
*** This notification is for our customers in the Canada region only *** Thursday 12th January - starting at 12:00 a.m. Eastern and concluding on Thursday 12th January at 1:00 a.m. Eastern.
NOTE: Deployment of this maintenance in Production is scheduled for this Saturday, 14th of January.
Activity: Deploy Infrastructure updates to the Elevate Non-Production environments.
Impact: The Non-Production environment will be unavailable during this maintenance window.
Customer Action: There is no action required by customers. This announcement is for informational purposes only.
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact me or your Customer Success Manager.
Thank You, Your Ellucian Cloud Services Team
Posted Jan 10, 2023 - 10:09 EST
This scheduled maintenance affected: Ellucian SaaS (Ellucian Elevate).