ELLUCIAN CLOUD SERVICES
As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, this notice is to inform you of plans to upgrade your Ellucian CRM deployment(s) within the Ellucian Cloud.
TARGETED NON-PROD UPGRADE WINDOW:
Ellucian CRM Advance Non-Prod, 12 April 2021 - 15 April 2021
Your specific date and time will be shared directly with you via your Ellucian CRM distribution email following this message by EOD on 26 March 2021.
For all customers with Prod environments, to mitigate upgrade risk, Ellucian will be cloning your Prod environment down to your Non-Prod (Test only) environment. If configurations are present within your Non-Prod environment that you wish to retain, please act by transferring these configurations into your Prod environment. Ellucian Cloud Engineers are not responsible for transferring any configurations.
If you do not receive a direct email outlining your specific upgrade date and time, please contact your Customer Success Manager. If you are an implementing customer, please contact your Ellucian Project Manager.
TARGETED PROD UPGRADE WINDOW:
Ellucian CRM Advance Prod, 9 May 2021 - 13 May 2021
You will receive another update regarding the Ellucian CRM Advance Prod upgrade after the Non-Prod upgrade windows are completed.
The Ellucian CRM Advance 3.2 Non-Prod upgrade will be constructed to execute a Dynamics 365 update on Sunday 11 April 2021 and the upgrade will begin as originally scheduled starting on Monday 12 April 2021. As a result you will have two downtime windows; one for the Dynamics 365 update and one for the actual upgrade to your Ellucian CRM Advance environment. You will receive two emails to your Ellucian CRM Advance distribution email specifying these days.
The Prod upgrade will follow a similar approach and details will be shared with the Prod upgrade schedules.
Launch event details may be found on Communities here:https://ellucian.service-now.com/community?id=community_blog&sys_id=c71fb7e81bcbe010f09755351a4bcb79
Details about CRs found in this upgrade may be found on Customer Center here:https://ellucian.force.com/clients/s/releases/a111M00000Qe0XCQAZ/crm-advance-32
USER ACCEPTANCE TESTING:
Ellucian will provide a minimum of 3-weeks for testing between you Non-Prod and Prod upgrades, per our SaaS policy. Give the flexibility to configure Ellucian CRM to fit your business needs it is expected that current business operations are tested after all Ellucian CRM upgrades. The goal of the testing is to verify that current business operations are unimpeded. New feature functionality must be configured and may be configured after the upgrade.
Should you encounter issues after this upgrade, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.
Ellucian Cloud Team